The Cost of Avoiding Conflict: A 3-Step Framework for Real Conflict Resolution
Conflict is inevitable — but suffering through it doesn’t have to be. In this episode of the Your Health University Podcast, host Jamie Preston sits down with Collin Stevens, Director of Employee Performance and Engagement at Your Health, to explore why so many leaders and teams struggle with conflict — and how we can finally get it right. Together, they unpack the myths that keep us stuck, the emotional traps we fall into, and the three-step framework Collin uses to turn tension into transformation. Whether you’re a conflict-avoider, an overthinker, or someone caught in the middle of team dysfunction, this episode offers clarity, empathy, and a path forward.
Your Health University Podcast · Jamie Preston, Collin Stevens
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Show Notes
Show Notes
Guest: Collin Stevens, Director of Employee Performance and Engagement at Your Health
Host: Jamie Preston
Key Topics Covered:
- Why unresolved conflict always impacts patient care
- The difference between “winning” a conflict and truly resolving it
- How personality and upbringing shape our response to tension
- A 3-step process for authentic and effective conflict resolution
- The importance of boundaries, vulnerability, and listening with intent
- How leaders can model respect and elevate team trust
Collin’s 3-Step Framework:
- Listen to Understand – Not to win, not to respond.
- Get It All Out – Don’t treat half the wound and expect full healing.
- Find Common Ground – Set boundaries, build respect, and move forward stronger.
Reflection Prompt:
Who do you need to have an honest conversation with today? What’s one step you can take to start the healing process?
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