The Tom Ferry Podcast Experience

Are you asking the right question? In today’s episode of Mindset Monday, I’m asking you, what is the dominant question that is controlling your mindset? Are you thinking about paying all of your debts and looking to generate trust with your clients or asking yourself why you’re not generating enough business? Change your mindset and see how the bigger the problem, the greater the opportunity you have to create growth in your life. It’s all about being committed to helping solve the problems and starting it!

How are you looking for your ideal client? In today's episode of #ThrowbackThursday, I'm asking you this important question and sharing helpful steps for you to find and work with your ideal market. Take some time to complete this exercise and write down who your customer is. The year is almost over, so start working with people that connect with you!

The power of video is all about connecting with your audience. In today’s episode of the Tom Ferry Podcast Experience, I talked with one of Arizona’s leading residential real estate professionals, Shannon Gillette to cover all about creating personalized listing videos that propel engagement with your followers. I’ve been looking forward to this conversation because I asked you over on Instagram who you wanted me to interview on the podcast and we received a massive response to have Shannon on the podcast! Shannon has extensive market knowledge and easily translates this into her forward-thinking marketing and impressive listing videos. With more than 15 years of experience, she reveals tactics that can help any new agent, or anyone interested in stepping up their videos. In this episode we cover the importance of a strong work-ethic, elevating your social media marketing through video, and the things to do when growing your online presence. Shannon also shares the valuable lessons she learned while being a young realtor and avoiding common mistakes when starting out. Listen to today’s episode packed with valuable tips on how to elevate your social presence, create innovative listing videos, and propel engagement with your audience.

Last week I said you have a huge opportunity to sell more homes, earn more money, and achieve life-changing goals starting now and continuing all throughout 2021. And then I helped you set some very specific goals. In today’s #TomFerryShow, I’m picking up where we left off by showing you exactly how you’ll achieve those goals over the next 14 months! It’s all about identifying your “daily number,” and today I’m walking you through the process. Do not miss this ultra-important primer for 2021! (If you missed Part 1 last week, don’t worry… you can get caught up quickly.)

How are you taking control of your wellbeing, mindset, and life today? In this episode of Mindset Monday, I share actionable steps that will help you create certainty in your life. Look into the areas that can create change and help you move forward. At the end of the day you’re in control, don’t let anyone take away the keys of your kingdom. What powerful actions will you be doing today or this week to take care of yourself and create a strong mindset?

How are you creating certainty with your clients? The October 4th episode of This Week in Housing covers the latest data on the economy, inventory in the housing market, and the 3 reasons homeowners are NOT putting their house on the market. I was joined by David Childers from Keeping Current Matters, as well as fellow Rockstars Glennda Baker, a leader who runs an incredible all women real estate team in Atlanta, Tim Smith who runs one of the top-performing teams in Orange County, and Treasure Davis, who runs a powerhouse team in Colorado Springs focused on military clientele. This week has created a lot of uncertainty, and we knew it was vital to create more certainty by giving you the facts and data so you can clearly communicate it to your clients. These are the times when the data points are moving the conversation. We covered the latest stats on the lack of inventory, the changes in consumer spending this year, and how to communicate this data through your marketing. Each guest specializes in different markets and they were gracious in sharing how they safely work with their clients, innovative marketing strategies, and how to deliver clarity and become the expert real estate agent for 2021. If you’ve been waiting for certainty, then you’ll be paying a price for waiting and not taking action. Focus on knowledge, on providing credibility and certainty to clearly communicate with your buyers and sellers. Listen now to know how to effectively talk with your clients so they can make the best decisions for their future.

Are you gaining all the power you need to grow your business in the last days of 2020? In this episode of #ThrowbackThursday, I want to remind you that it’s necessary to GO ALL IN. In the 56 days we have left in the year, what are you going to do more of? Are you going to make your calls, are you uploading more videos and informing your tribe with the latest market information? So, are you willing to go all in… or are you willing to lose all your power?

Failing in your business can show you many lessons on how to get up and do it better next time. In today’s episode of the Tom Ferry Podcast Experience, I talked with Rockstar agent, Lisa Chinatti to talk about how she started her first real estate business, failed, and turned it around to achieve 570 transaction sales as of this year. As a seasoned real estate broker with more than 10 years of experience in the industry, Lisa shares key insights on growing your business and battle-tested lessons to help you scale your business the right way. In this episode we cover important mindset shifts to overcome business hurdles, step-by-step actions to improve your leadership skills, and mistakes to avoid when hiring your real estate team. We also go deep on how Lisa survived and rebuilt her business after a mass walk-out early in her journey, and the necessary lessons she learned to become the Rockstar broker she is today. Listen to today’s conversation to learn more about improving your communication skills, the benefits of being part of a mastermind group, and how to hire the best people to grow your business.

“Life punishes the vague wish and rewards the specific ask.” I couldn’t agree more with this profound quote from Tim Ferriss. And that’s why today’s #TomFerryShow is all about helping you get super-specific when it comes to what you want out of the next 14 months. I believe you have a huge opportunity to sell more homes, earn more money, and achieve life-changing goals starting now and continuing all throughout 2021. But those things WILL NOT happen unless you take the time to get laser-focused on what it is you want to achieve.

Are you achieving your full potential or falling short? In today’s episode of #MindsetMonday, I reveal the secret sauce that Rockstars use to live up to their full potential. It’s either complaining and not doing the work or being laser-focused on the steps they need to take to become the best version of themselves possible. Ultimately, achieving your life’s full potential is no one’s responsibility but your own… you have to keep moving forward and adapt. At the end of the day, who do you want to become?

Do you have the discipline to consistently make your calls? In today's episode of #ThrowbackThursday, I'm sharing 3 ways to help you overcome any resistance to picking up the phone and making your calls. Start building your accountability towards your business by choosing one step that will help you book more appointments! So, let me know in the comments what step is going to help you make your call!

Being a great leader requires many skills and components to succeed with your team and business. In today’s episode of the Tom Ferry Podcast Experience, I had the opportunity to talk with Mary Lee Blaylock, President and CEO of Berkshire Hathaway HomeServices California Properties. As one of the most respected and knowledgeable leaders in the real estate industry, Mary Lee shared a vast insight into successfully starting, growing and taking your real estate business. Mary has an extensive and amazing real estate career, from being Vice President of Edina Realty Inc. to Vice President of HomeServices of America to her current role in Berkshire Hathaway HomeServices. She opened up about her first year of real estate and the hurdles she had to overcome to grow her real estate career and being a young woman and leading a team of older real estate professionals. In this illuminating conversation, Mary Lee provided her valuable insight on working smart, how to become a great leader, and preparing your team to be ready to pivot for any upcoming changes that the market can present. As a powerful leader, she also shared how she manages to focus her time as a wife, mother, and CEO. We also covered the importance of learning the inside out of the company you are growing, refining the skill to say no, and developing your career in your company. If you’ve been thinking of taking the next step in your career or opening your own business, then this episode is for you! As always I took a bunch of notes and I know you will too, so share with me what golden nuggets you’re taking from Mary Lee to take your leadership skills to the next level.

Stronger financial health is within your reach… With 2021 goal-setting season fast approaching, I want to discuss two topics you should keep in mind when creating your 2021 goals and business plan: Debt you want to pay down Savings you want to accumulate Once you identify those vital financial figures, you can start setting objectives for your year. And in today’s #TomFerryShow, I’m giving you five ways to achieve more financial strength and stability in the coming year. It’s time to stop worrying about your finances and start building the financial future you desire.

No one really cares that you’re tired… For today’s episode of Mindset Monday, I’m being honest with you. No one cares that you’re tired and don’t feel like making that call. The only person who will be affected by this is you, so follow your schedule and take on your day with inspired action. You never know how it will transform your future and bring you life-changing relationships! You set your calendar. Now it’s time to follow through and create the magic.

What are you doing to build and cultivate trust with your customers about the current market? The October 21st episode of This Week in Housing covers the latest data on forbearance and inventory of the current market. I was joined by David Childers from Keeping Current Matters, as well as Genelle Geronsin, Rockstar agent from Orange County and Tom Toole, another Rockstar agent from Philadelphia. We covered data on how U.S. households have used their stimulus check and why the current reality has made many of them reevaluate their current housing situation. Genelle and Tom T. shared powerful scripts on how to use these data points to your market and help them make the best decision to move up. In this episode we also talked about key points of working with millennial buyers, sharing the current housing market inventory and how to talk about forbearance while letting your clients know about their many options! Continue building your trust as the knowledgeable agent of your market by informing yourself with the correct data around the housing market and remember to keep your clients informed!

Who do you want to be? In today’s episode of #ThrowbackThursday, I’m sharing important daily disciplines I talked about in the beginning of the year. We’ve come a long way and experienced difficult times, and now we know that it’s so necessary to stick with disciplines that will help us keep taking the next step forward. What area do you need to focus on? Maybe it’s getting more sleep or being consistent in a morning routine. Whatever the case may be, I encourage you to focus on your disciplines! Finish 2020 with everything that you got!

As a leader, how are you creating and cultivating trust with your organization and clients? In today’s episode of the Tom Ferry Podcast Experience, I have the honor of talking with Adam Contos, CEO and Board Director of RE/MAX. As a leader who is responsible for providing strategic direction on all aspects of major RE/MAX corporate decisions, he shared with me vital advice on growing your organization and responsibility within your organization. Adam provided golden nuggets on leadership, the accountability leaders have to cultivate trust within their organization, and to not stop the hard work when rough times are approaching. He also covered the importance of seeing business as a marathon and not a sprint, a reminder we all need to listen to again and again! We also covered the leadership philosophy, measuring your impact, and why you need to push aside excuses when starting video. If you’ve been looking into acquiring a new organization, obtaining the CEO title or simply developing your leadership skills, this episode is for you! Listen and don’t forget to take notes because I know I surely did!

Do you want more listings? Obviously. Do you want to make conversion easier and more natural? Obviously. Do you want your brand to do the heavy lifting of attracting new clients to you? Obviously. Do you want consumers in your market to view you as the “go-to” expert? Obviously. Then it’s “obvious” to me that you need to watch today’s #TomFerryShow, where I’ve basically laid out your Q4 To-Do List with four year-end actions to help achieve these goals. Don’t miss it… Obviously.

What do you need to do better? Take the time to really question yourself and see what area of your life you need to work on and show yourself love to finish this year strong. For today’s episode of Mindset Monday, I want to challenge you to go deep and face the challenges you’ve been facing. Is it your relationships, or respecting your boundaries or maybe it’s dealing with procrastination. Whatever the case may be, go after that one area and show up for yourself. Time is running out, so start now and finish strong!

This year has been filled with so many challenges and opportunities to face them head-on. In today’s episode of Throwback Thursday, I’m sharing 5 important actions you need to take and continue to take to finish this year as the dominant agent of your area. I know you’ve been through so much, and you have to remember to keep doing the work to move your business and life forward. Take the time to choose two or three actions you need to do more and share it below in the comments!

Are you being the educator of your market and informing your clients of current conditions? In today’s episode of the Tom Ferry Podcast Experience, I have the opportunity of talking with Ivy Zelman, CEO of Zelman & Associates and a highly respected thought leader for housing and housing related industries, to talk about the current market. Ivy provided an in-depth analysis of the pre-Covid market and the current migration patterns that the current millennial and boomer segments are making. She also provided valuable insights on how to communicate the latest data of forbearance to your clients. We also covered who the pandemic winners and losers are and why you need to go all in on being the educator for housing. From looking into the current migration patterns that affect remote working to joining the big cities, Ivy and I went deep on all of these topics for you to take the data and lead. As always I took so many notes, that I know you’ll be prepared to be the trusted agent of your area once you’re done listening to this episode!

Hear that clock ticking? Only 80 days left in 2020… and it’s time to finish strong! That’s why today’s quick #TomFerryShow is sharing three basic steps to: Gain total clarity on what you can – and will – achieve Ramp up your intensity Get you hyper-focused on what matters most …All so you can finish the year strong and start 2021 full of momentum. Let’s put your plan in place, together.

What are you doing to start the day? In today’s episode of Mindset Monday, I talk about taking important steps to build an extraordinary morning routine that will help you set the mood for the rest of the day. Let’s be honest with ourselves, are you hitting the snooze button or going all-in on your day? Challenge yourself to begin a new strategy that will take you further!

How are you stepping up as the educator in your marketplace? The October 7th episode of This Week of Housing covers your questions on the latest news of housing recovery, unemployment numbers, and how the real estate industry will be affected by the presidential election. I was joined by David Childers from Keeping Current Matters, as well as Carlton Bell and Johanna Fatheree, Tom Ferry Coaches and Rockstar agents! We covered why you need to become the educator of your marketplace and shared important scripts to use with your clients. As the trusted agent of your area, you need to be backed up by real data and real facts! In this episode we also shared valuable key metrics on mortgages in active forbearance and helpful scripts on how to get more listings! Step into your full potential to help and inform your clients about the current market so they can make the best decision!

Are you making your calls or have you been letting it slide? In today’s episode of #ThrowbackThursday, I’m taking you back to an important podcast episode that is still relevant today! Making your calls is crucial, now more than ever so you can schedule your virtual meetings or home tours. And it all comes down to your work environment. I recommend taking these key tips and exercises to implement them to your current hour of power! Take the next step to motivate yourself to pick up that phone and make more calls!

How are you framing your perspective when faced with the situations 2020 has presented us? In today’s episode of the Tom Ferry Podcast Experience, I have the honor of hosting my good friend, Joseph McClendon III to talk about reframing your perspective and positivity to achieve success. Joseph previously spoke at this year’s Success Summit and shared so many golden nuggets on the power of mindset, and this podcast episode is no different! He went deep on the 60/20/20 formula to become a megapreneur in 2021 and the three powerful P’s that will help you change your perspective! We also covered a simple yet important formula to conditioning changes that will help you move forward during these hard times. From advice on how to build a strong self-esteem to improving your health and vitality, this conversation is filled with so many important lessons! Take out your notebook and get ready to write some notes after you listen or watch this powerful episode!

Chances are you’ve devoted a lot of time to setting up your profiles on all the big real estate websites. But are you overlooking the second most-popular website on Earth? If so, you need to fix that. But don’t worry… we’ve got your back. Jason Pantana returns to guest host today’s #TomFerryShow, sharing 4 Ways to ‘Crush It’ on YouTube in 2021, including: The most important detail about how often to post YouTube settings and branding opportunities you might have overlooked A powerful tool to help you identify video topics and keywords And more! With YouTube sitting immediately behind Google as the world’s most trafficked website, you can no longer ignore it. Don’t miss these tips… Listen now!

How many times have you struggled with getting up in the morning? In today’s episode of Mindset Monday, my good friend Joseph McClendon III joins me to share 5 golden actions that will help you to wake up and get up in the morning! The more you use these actionable tips, it’ll become easier to take on the day and get to do the things you love the most! So, what do you get to do today?

How do you focus on your business and life? In today’s episode of #ThrowbackThursday, I want to share a powerful conversation I had with the legendary Gabby Reece. She’s succeeded in everything from being a Beach Volleyball champion to modeling, and being an entrepreneur. Gabby shared so many golden nuggets on taking action to overcome obstacles and how losing is part of winning! If you’ve been looking for helpful ways to manage your time and business without sacrificing yourself, then listen to today’s episode!

What are the top 3 lead sources that bring you the most listings today? In today’s episode of the Tom Ferry Podcast Experience, I’m sharing a session from this year’s Success Summit and giving you 7 powerful listing strategies to move your business forward! I went into great detail explaining each strategy and revealing helpful actions to apply while using these strategies. It’s so important to apply new approaches to expand your lead sources, especially during these hard times. While you listen to this episode, I want you to also set a lofty goal for the number of appointments you want in the next 16 months. Move the needle by thinking of this number while you choose two or three listing strategies to help you get to the next level. Dominate the next 16 months by being listing focused. Remember, have an open mind - you’re not going to win the listing game if you play defense!

There’s no question listings are at a premium right now. And how’s that make you feel? Does it feel good to have no listings and no clue where the next one will come from? No. It’s uncomfortable at best. Considering you’re already outside your comfort zone, why not stay there to overcome that challenge? In today’s #TomFerryShow, I’ve got one simple idea you might find “uncomfortable,” but it will help resolve the “no listings” dilemma you’re already in. Wanna know what it is? Listen now!

It’s not about using a magic formula, it’s all about the journey. In today’s episode of Mindset Monday, I share how we must push aside the false idea of the quantum leap. It’s all about doing the thing that gives you the power to adjust and work with passion during your journey. Work your face off and stop looking for the quantum leap!

Have you been feeling stuck on how to grow your business? In today’s episode of #ThrowbackThursday, I want to share a snippet from a podcast episode where I covered 6 powerful yet simple strategies to help you grow your business. Although this particular episode was released in the beginning of the year, these strategies still ring true for taking your business to the next level. I highly encourage you to choose two or three strategies and see how they can help you move the needle!

Can the next 16 months be the best of your career? In today’s episode of the Tom Ferry Podcast Experience, I’m sharing a session from this year’s Success Summit and revealing the growth model for beating the market! Throughout this session I went step-by-step and shared all the winning strategies that many Rockstar agents and fellow coaching clients have used to overcome the trenches that have been 2020. I also share powerful tools to take your business to the next level and help you kick off 2021 with a bang! What are you committed to doing in the next 16 months to move your business forward? While you listen to this podcast episode, I want you to be honest and write down any adjustments you need to make to succeed and bridge the gap!

There’s nothing more instrumental to your success than making your calls consistently. But things come up. You have clients to serve. And honestly, sometimes you just don’t feel like it. Too bad… those are all just excuses. On today’s #TomFerryShow, I’m giving you 3 simple tips to overcome the resistance and get you on the phone, booking appointments more consistently. One of the three is something you might’ve never thought of before. Unless you’re making your calls without fail, you need to watch this episode.

What’s inspiring you to move forward? In today’s episode of Mindset Monday, I’m asking you what is the fire that will fuel your success during the 101 days remaining this year. We’ve experienced so many obstacles just in the last couple of months, which have taught us that we can overcome anything. How will your mindset strengthen your commitment to make the best out of these last days?

How are you moving your business forward? The September 18 episode of This Week in Housing covers all the latest data on mortgage payments, housing market recovery and how to share this vital information on your social media channels. Jason Pantana, marketing guru and lead speaker of Marketing Edge, and David Childers from Keeping Current Matters co-hosted today’s episode. They both covered interesting data on the projection on future home prices, powerful marketing strategies to establish yourself as the trusted agent, and sharing what the experts are saying about the latest home buying activity in the country. Take out your notebook and choose one or two tips to get this information out there and don’t forget to download your slides!

How do you stand out from the rest? In today’s episode of #ThrowbackThursday, I’m re-sharing an important conversation with my friend and marketing expert, Marc Davison, Chief Creative Officer of 1000watt to bring you all the necessary tools and steps to take your branding to the next level! He also shares with me the core marketing elements every agent needs to do, and how creating and expressing your worldview will create trust with your clients. Take the time to write down some notes and choose one or two ways to develop your marketing, so you can stand out from the competition!

What are you doing to step up and stand out in our current reality? In today’s episode of the Tom Ferry Podcast Experience, I’m sharing a session from this year’s Success Summit and revealing the 8 actions you need to take to become the agent of the future. This year’s Success Summit was better than it was ever before, and I went all in on helping you become the best agent for this market. While you listen to this episode, I want you to take the time to check off which actions you’re excelling in and circle the ones you need to work on. Take some notes and get creative on how you can move your business forward. I want you to be honest with yourself. Where do you need to lean in and make improvements? Our current reality has shown us that we need to adjust ASAP! Time is not waiting for us and we need to be innovative to adapt. So, what step in this 8 action strategy do you need to work to become the agent of the future?

Let’s say you need to know something immediately. Where do you turn? Google, of course. The same holds true for consumers trying to find the right agent for their next move. Which means when they conduct that search, you need to have positioned yourself to show up as the natural best choice. That’s what todays #TomFerryShow – guest hosted by Jason Pantana – is all about. 6 Tips to “Google-Ready” Your Business for 2021 will show you: How to control the critical first impression The seemingly small details that make a big difference SEO tips and tricks We’ll also expose you to a few “must-have” tools and apps you should be using to better understand the customer’s journey and improve your search rankings. Don’t miss out!

Are you taking the right steps to become your market’s dominant listing agent? For today’s episode of #ThrowbackThursday, I’m taking you back to last year’s Success Summit to cover important Listing Attraction Strategies to help you grow your business! I highly encourage you to choose one strategy that will help you be on track to success. Take notes and keep applying each one along the way! Let me know which strategy you’ll be using to take your business to the next level!

Taking the next step in your real estate career is to go all in and invest in every aspect of your business. In today’s episode of the Tom Ferry Podcast Experience, Sarah Desamours, Rockstar agent from Miami, Florida joins me to talk about being a luxury real estate agent and investing time, energy, and quality to her business and clients. Sarah is a skilled communicator and negotiator and ensures that in every transaction, she can find creative ways to help both her buyers and sellers. Originally from Montreal, Canada, Sarah has made Miami her home and excelled at building a global network. She shares how she switched lanes from mortgages to real estate once she became a single mother. Sarah innovated and went above and beyond to close her first year with $2 million in listing sales. With her powerful social media and marketing strategy and eye for investing her time to enhance her customer service, she shared with us the step-by-step guides she provides to her buyers and sellers. Grab and a notebook and pen... you won’t want to miss this amazing episode!

Information overload. Ever experience it – like maybe right now after last week’s Success Summit? The danger is you learn all these new ideas but then fail to act, all because you feel overwhelmed and don’t know where to start. Today’s #TomFerryShow is designed to help you overcome that. Whether you were with us last week or not, the four steps I’m sharing will help you process new learnings so you can stop thinking and start acting. Let’s get to it…

How badly do you want to accomplish the dreams you desire? In today’s episode of Mindset Monday, I encourage you to look deep inside yourself. How resourceful are you? What’s it going to take to get you into massive action? Time is running out and we both know we can’t wait for the ‘perfect’ time to start, so take action now!

Move the needle in your business with powerful strategies! I hope you’re enjoying this year’s Success Summit! For today’s episode of #ThrowbackThursday, I’m taking you back to last year’s Success Summit to cover an insightful keynote where I reveal powerful campaigns! Find two or three strategies that are right for your business and implement them so you can become a dominant listing force in your marketplace! Take out your notebook and take notes - you won’t want to miss these strategies!

The entrepreneurship path involves so many aspects and being crystal clear on what your client needs. In today’s episode of the Tom Ferry Podcast Experience, Carey Ransom, founder and president of OC4 Venture Studio, joins me to talk about what entrepreneurial traits and skills entrepreneurs need to succeed. Carey is a technology entrepreneur, investor and advisor who focuses on early stage companies in Southern California. Through OC4 Venture Studio, they provide capital and embed their top-tier operators into the startup alongside the founders to build a strong foundation for scaling, with a product that delights its users. We talk about the difference between a side hustle and a business, having an open mind to create new plays that work for your business, and the necessary steps you have to take to promote and encourage entrepreneurship! If you’re going to start your business or looking for ways to grow it, then I recommend you take notes! This episode is filled with golden nuggets on how to take your business to the next level and really zoom in on what areas of focus your business needs!

As I worked to put the finishing touches on this year’s Success Summit that starts later today, I asked coach Yvonne Arnold to step in and guest host today’s #TomFerryShow. She delivered in a big way, sharing 3 productivity-boosting apps you absolutely NEED on your phone. She’ll walk you through each one and show you how to make the most of them… so you can impress your clients with your responsiveness and get more done in less time! How many of these 3 do you already have? Find out now… Listen to the show! P.S. We included links to each app in the blog for easy access!

What would your life look like? With so many things happening in our lives, it’s easy to get sidetracked. In today’s episode of Mindset Monday, I talk about taking the time to write down how you want your life to be. Having these visions written down always helps you to move forward when bumps approach your path. So, dream big and write it down and you’ll be ready to fully live without fear!

There are so many ways for you to stand out from the crowd! In today’s episode of #ThrowbackThursday, I share 5 innovative and compelling strategies that will help you cultivate your position as the number one agent of your market! This particular keynote is an excerpt from last year’s Success Summit. What strategy will you be using to stand out?

How do you develop a strong client base that trusts you and what you have to deliver? In today’s episode of the Tom Ferry Podcast Experience, my friend and the man behind my suits, David August joins me to talk about building a loyal community with his clients through his custom-tailored suits! Since 2003, David August Heil has shaped the luxury men’s American bespoke tailoring industry. He’s dressed over 5,000 dedicated patrons including public figures like Kobe Bryant, Conor McGregor, Frank Gehry, Elon Musk, Robert Downey Jr., Will Smith and many more! David revealed about cultivating a strong friendship and collaboration with Conor McGregor and the infamous FU suit, the importance of quality customer service and product, and the new style while we all work from home. If you’ve been looking for ways to develop strong relationships with high-end clients or even offer high-quality service with your market, then check out this episode!