The Jason & Scot Show - E-Commerce And Retail News

EP0105 - Stitch Fix IPO Hot Take This episode is a hot take of the Stitch Fix IPO Filing: How IPO's Work / Jobs Act $1B Exits in E-Commerce Zappos - $850m 2009 Quidsi/diapers - $545m -2010 Kiva - $775b 2012 Trunk Club - $350m 2014 Jet.com - $4b 8/16 Dollar Shave club - $1b 7/16 Chewy.com - $3b 4/17 Zulily - went public with $2.7b Stitch Fix Background Offering History Financing History Stitch Fix financial performance Stitch Fix Customer Value / Churn Personalization and Machine Learning Company size and roles Conclusion Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 105 of the Jason & Scot show was recorded on Sunday, October 22nd 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

An interview with Bryon Colby (@bcolby6), SVP of Digital Commerce at Cornerstone Brands. Cornerstone Brands is a billion-dollar omni-channel retailer comprised of multiple leading home and apparel brands including Frontgate, Ballard Designs, Garnet Hill, Chasing Fireflies, Grandin Road, Improvements, and TravelSmith. Cornerstone is a business unit of HSN, Inc. We spoke with Bryon about his background, where digital commerce sits in the Cornerstone organization structure, how Cornerstone benefits from it's catalog heritage, the challenges and opportunities of customized products, and the future of personalization. Bryon mentioned a custom product configurator for furniture on Ballard Designs, which can be found here. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 104 of the Jason & Scot show was recorded on Wednesday, October 11th 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP103 - Amazon Private Label Deep Dive This episode is a deep dive into Amazon's Private Label activities: Framework for Amazon Private Label Brands Amazon's History in Private Label Amazonscape Advice for Brands and Retailers Update on Amazon Private Label Marketshare from 1010data Mary Meeker State of the Internet (slide 75 is the one discussed) Special thanks to Samir Bhavnani and Tim Wilson from 1010data. for providing their data and insight for this episode. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 103 of the Jason & Scot show was recorded on Wednesday October 4, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP102 - Code Commerce, Shop.org, and News Code Commerce Code Commerce (the first stand alone commerce event from Recode) was Sept 13 and 14 in New York City. Andy Dunn - CEO of Bonobos Laura Albert - CEO of Williams Sonoma NBA Commissioner Adam Silver and Fanatics Executive Chairman Michael Rubin Pinterest President Tim Kendall A Tour of an Amazon Prime Now facility in New York on West 34th Shop.org Shop.org was September 25-27 in Los Angeles, CA. Marc Lore - President of Digital at Walmart Adam Grant - Author of the Originals Scott Galloway - NYC Professor, L2 Founder, and Author of "The Four" Tech Lab Amazon News Amazon looking for a second HQ location. Scot thinks Austin, Jason suggested Houston or Detroit. Amazon launched a new set of Alexa based devices Amazon renewed - Certified pre-owned products Amazon opening 6 new Fulfillment Centers in the US (and 40 in India): Oregon - Salem (8/28) Ohio - North Randall NY - Staten Island (9/6) Michigan (9/14) Oregon - Portland (9/18) Ohio - Euclid (9/18) Alexa in BMW Kohls taking Amazon Returns Other News Walmart buys Parcel - NY same day deliveries Plated acquired by Albertsons - Meal Kits heat up Ikea acquires TaskRabbit - Help deliver and assemble Ikea products Jet launching private label "everyday essentials" line Wish $30m NBA sponsorship Holiday Forecasts - Ranging from 3.5% - 4% (Jason thinks that might be optimistic unless we get highly promotional) Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 102 of the Jason & Scot show was recorded on Wednesday October 4th, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP101 - Indochino CEO, Drew Green An interview with Drew Green (@Drew_Green), CEO and of Indochino. Indochino is one of the largest made to measure menswear brands globally with active customers in 50 countries. We spoke with Drew about his previous e-commerce startup Shop.CA as well as Indochino's business model, Amazon strategy, and the future of the indsutry. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 101 of the Jason & Scot show was recorded on Thursday, September 14th 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP100 - Get to Know Our Listeners To celebrate our 100th episode, we decided to put the focus on the most important element, the listeners. So we invited three of our most active listeners to be on the show. Radz Mpofu @RadzMpofu Kevin Harmon @imadness Facebook Ted Fifelski @ted_gives Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 100 of the Jason & Scot show was recorded on Thursday, September 7th 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP099 - Tulip Retail CEO Ali Asaria and News Amazon News Wholefoods - Amazon Day 1 buzz Amazon getting deeper into programmatic ads Amazon building a FC on top of what was once the largest mall in the US, in Randall, OH Amazon is #1 app with millennials via Comscore Other news CPG's face the threat of digital disruption Warren Buffet - Retailers and Brands in an epic battle Walmart partners with Google home (See Scot on the Today Show talking about it here) Digital Retail Newsmaker Our Digital Retail Newsmaker segment, features an interview with Ali Asaria (@aliasaria), CEO and Founder of Tulip Retail. Tulip Retail is a mobile application provider focused on empowering workers in retail stores. They recently raised $40M in venture capitol, lead by Kleiner Perkins. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 99 of the Jason & Scot show was recorded on Thursday, August 31th 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. A weekly podcast with the latest e-commerce news and events.

EP098 - Zola CEO/Co-Founder Shan-Lyn Ma An interview with Shan Lyn Ma (@shanlynm), CEO and Co-Founder of Zola. Zola is re-inventing the Wedding Registry for the modern couple. In this episode we discuss Shan Lyn's previous experience including Yahoo and Gilt Group. As well as Zola's business model and potential growth opportunities. Shan mentioned a recent article written by Zola investor, Alex Taussig (@ataussig) of Lightspeed: Finding product/channel fit at Zola. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 98 of the Jason & Scot show was recorded on Tuesday, August 22nd 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP097 - Industry News Congratulations to friend of the show Billy May, on his new appointment as CEO of Sur La Table. Billy was a guest on episode 23. Amazon News Amazon Instant Pickup, allows pickup 2 minutes after ordering popular items, on 5 college campus's. Amazon stock briefly went down after President Trump attacked them on Twitter. Amazon Treasure Truck expanding to 5 new cities (Chicago, Dallas, Los Angeles, Houston, Atlanta). Amazon Private Exclusive Labels taking off according to 1010Data. Amazon is rumored to be entering the ticket sales business Rumor of Amazon "Anytime" messaging App Amazon was mentioned in 15% of the S&P500 earning calls this quarter Other News US Dept of Commerce reported that e-commerce grew 16.3% in Q2 - half of that was from amazon. Fastest growth since early 2012 - 12.1% of total sales. TJX sales up 6% Gap earnings slightly up; they announce new BOPIS test. Dicks Sporting Goods, CEO, Ed Stack: "There's a lot of people right now ... in retail and in this industry in panic mode," Stack added. "They seem to be in panic mode with how they're pricing, and we think it's going to continue to be promotional, and at times irrational, going forward." Stack said he noticed heavier promotions and price cuts particularly on athletic apparel, electronics, and hunting, fishing and camping gear beginning around Father's Day this year. "And it continued to be very promotional — not only from retailers but also from some of the brands on a direct-to-consumer basis." Walmart Online grew 60% y/y Target acquired that same day delivery company Grand Junction Alibaba 56% y/y growth vs 49% projected- Adj EBITDA margins of 50%. Jack Ma talks about New Retail concept (such as Hema Grocery store) Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 97 of the Jason & Scot show was recorded on Saturday August 19, 2017. Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. http://jasonandscot.com

EP0096 - Listener Questions Part 2, and News Amazon News Amazon now showing pics of delivered packages in app AU fulfilment center Amazon hiring day (50k new jobs) Lots of new FCs coming Sears to sell Kenmore on Amazon and build Alexa into products New Amazon Hub Lockers Forcing Free Returns on 3p Sellers New Amazon handbag private label launched - The Fix (Prime exclusive) Stripe processing some Amazon orders Listener Questions Michelle Grant via Twitter: Do you think Nike is one of the few brands that have the leverage to get Amazon to remove 3P inventory? Steve White: Hey guys, when I talk to brands they have this sense that they are going to be 'pushed out' or off the platform as Amazon develops products in their respective categories- my sense is that Amazon has never acted like a bully in that regard, just adds additional competition- thoughts? Parker Block: Who is right, @retailgeek ? Are disruptive forces going to drive retail consolidation (per @debweinswig) or fragmentation (per @klobaugh)? Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 96 of the Jason & Scot show was recorded on Thursday August 3, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP095- Listener Questions and Amazon Earnings http://jasonandscot.com Amazon Q2 2017 Earnings Summary (PDF from Amazon) Amazon reported a beat on revenue but a miss on earnings Revenue came in at $37.96 billion, beating street estimates of $37.18 billion. EPS was only 40 cents per share, missing street estimates of $1.42 per share. Listener Questions Kiri Masters: I'd love to hear Jason and Scot talk about their global e-commerce outlook. Amazon in particular seems keen to expand aggressively in international markets. Does the growth opportunities match the regulatory / operational complexity for brands? Interested to get your take. Josh Tarasoff: Hi Jason and Scot--What is your take on Amazon's strategy behind buying products at full retail price from marketplace sellers? Here is an article: http://www.cnbc.com/.../amazon-new-fba-program-buys.... Thank you. I love the show. Anup Gosavi Hey guys... love your show. Would love to see your take on when/ if brands will be active on messaging platforms like Messenger, Kik. etc. Is it actually a better channel than email? Is there a signal in all that noise? Opportunities/ risks etc. Thanks! Lauren Quaile Tonkin: I'd love your thoughts on autoreplenishment. Why have other retailers not adopted this tactic broadly (beyond Amazon and Target)? Do autoreplenishment models differ globally? What non-intuitive products/categories do you think can benefit from an autoreplenishment strategy? Thank you! Keep up the great work. Ben Kates: off-price retail offline and online Gareth Hanes (in uk): Hi Jason & Scott, enjoying your podcasts from "the other side of the pond" in the UK. I would be interested in your take on the recent (in the UK anyway) growth of products sold on Amazon by Chinese 3P merchants (presumably manufacturers) using FBA. I have noticed transformational changes in some product groups where new SKUs and brands have gained strong traction very quickly (propelled forward by a combination of agressive pricing, AMS & FBA). There's been a lot of talk on your podcasts about Amazon "own label", but this "manufacturer to consumer" model would appear to be a much more of a imminent threat to incumbent domestic brand owners. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 95 of the Jason & Scot show was recorded on Thursday July 27, 2017. Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP094 - News http://jasonandscot.com Amazon News Will regulators look at Amazon Whole Foods Acquisition? Scott Galloway says yes, Jason & Scot say no. Real reason Nike began selling on Amazon Amazon launches Spark visual discovery platform Jeff Wilke, Amazon CEO Worldwide Consumer gave rare public comments at Fortune Brainstorm Tech Conference Amazon Meal Kits Rumor of Amazon "Anytime" messaging App Amazon launches home installation service Amazon launches New Brand Pages Alibaba Launches new physical Hema Supermarket concept in China Other Brandless raises $50M to launch new CPG "Brand" ApplePay & SamsungPay on PayPal Everlane to open permanent physical store in San Francisco Newstore raises $50m for new E-Commerce Platform Walmart opens 2.2m ft sq Fullfillment center in Florida Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 94 of the Jason & Scot show was recorded on Wednesday July 19, 2017. Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. A weekly podcast with the latest e-commerce news and events. Episode 94 is a recap of the weeks news.

EP093 - Amazon Prime Day Hot Take Amazon Prime Day was July 11, 2017. In this episode we give our hot take on this Amazon created sales holiday. Goals for Prime Day History of the Holiday Results for 2017 Prime Day Jason & Scot's conclusions from this years event Interview with Jamie Dooley Head of e-commerce at Dorel Juvenile Group to discuss their Prime Day experience Amazon Prime Day Recap press release Amazon Deep Dive EP24 Podcast Full interview wth Dorel Juvenille Group, Jamie Dooley - EP86 Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. A weekly podcast with the latest e-commerce news and events. http://jasonandscot.com Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 93 of the Jason & Scot show was recorded on Wednesday, July 12, 2017.

EP092 - Artificial Intelligence Deep Dive "We're in the middle of an obvious disruption right now: machine learning and artificial intelligence. It is a renaissance, it is a golden age. We are solving problems that were in the realm of science fiction for the last several decades." - Jeff Bezos This episode is a deep dive into all the use-cases for Artificial Intelligence and machine learning in retail. Insight Generation Analytics - Google Automated Insights Multi-Variable Regression Testing (Correlation) Targeting - Best Audience / Next Best $ Social Listening / Sentiment Campaign Attribution / ROI Business Acceleration Inventory Management/Forecasting Merchandise Compliance Checkout - such as Amazon Go Product Design - such as Stichfix Tagging/Unstructured Data Fraud Price/Promotion Optimization Logistic Optimization Drone Delivery Customer Engagement Natural Language Assistants Virtual Agents Guided Selling Visual Search Search Recommendations Fitment/Return Avoidance Personalization Loyalty/Retention AI Vendors Discussed General: IBM Bluemix Watson Google Cloud Platform Microsoft Azure Amazon AWS - including DSSTNE (pronounced "destiny"), the Amazon recommendation engine Retail Specific Vendors: Twiggle - Search Sentient.ai - Visual Search/ Personalization/ Recommendations Clarifai.com - Visual Search / Video Simbe Robotics - "tally" Robot / Shelf Audit / Inventory Focal Systems - Computer Vision / Inventory Luminoso - Analytics Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 92 of the Jason & Scot show was recorded on Monday July 10, 2017. New beta feature - Google Automated Transcription of the show: http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP091 - Boxed Wholesale Head of Reengagement Nitasha Mehta An interview with Nitasha Mehta, Head of Reengagement and Boxed Wholesale. Boxed is bringing the wholesale club experience to e-commerce, is based out of Edison, NJ and has raised $132m in capital. In this episode we discuss Amazon's Whole Foods acquisition, disruption of CPG, private label, mobile, customer acquisition tactics, and customer retention tactics. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 91 of the Jason & Scot show was recorded on Wednesday June 29, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP090 - Nordstrom.com Ken Worzel and Danny Ryder http://retailgeek.com/podcast An interview with Ken Worzel, President of Nordstrom.com and Danny Ryder, EVP, Online Merchandising & Experience. Nordstrom is the #17 retailer on the IR500 list. They are one of the most storied retailers in North America, founded in 1901. Today they have 354 stores in 40 states and Canada (including full-line stores, Nordstrom Rack, Jeffrey Boutiques, Truck Club, and HauteLook). In this episode we discuss Mobile, Fashion Retail, Amazon, and Retail Disruption. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 90 of the Jason & Scot show was recorded on Tuesday May 23, 2017. Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP089 - Amazon acquires Whole Foods Hot Take Amazon agreed to spend $13.7 billion to buy the grocery store chain Whole Foods Market Inc., which has more than 450 stores. The grocery category is a $795B opportunity in the US that has largely been untouched by digital. Terms of the deal Wall Street reaction Impact on the grocery category Winners and Losers Amazon-Scape that Scot mentions on the show Amazon Deep Dive EP24 Podcast Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 89 of the Jason & Scot show was recorded on Friday, June 16, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP088 - PwC Partners Steven Barr and Byron Carlock Steve Barr (@Steven_J_Barr) is a partner in the Consumer Markets practice at PwC, and sits on the NRF Board of Trustees. Byron Carlock is a partner who leads the Real Estate practice at PwC. We sat down with Steve and Byron to talk about the current state of the US retail market and what the future may look like. In this interview, we discuss, Mallageddon, Omnichannel, Grocery, Mobile, and of course Amazon. PwC Consumer Markets Homepage PwC Real Estate Homepage Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 88 of the Jason & Scot show was recorded on Thursday, June 15, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP087 - UBS Equity Research Analyst Michael Binetti An interview with Michael Binetti, Equity Research Analyst at UBS, covering apparel and footwear brands, department stores and speciality retailers. His coverage universe includes: Abercrombie & Fitch Co,, American Eagle Outfitters Inc, Chico's, Coach, Express Finish Line, Foot Locker Inc, Gap, Hanesbrands, J. Jill Inc, JC Penney Co ,Kohl's Corp, L Brands , Lululemon, Macy's, NIKE, Nordstrom, PVH Corp, Ralph Lauren Corp, Ross Stores Inc, TJX ,Under Armour Inc, Urban Outfitters and VF Corp. In this interview, we discuss Omnichannel, Mallageddon, Brands vs Retailers, and of course Amazon. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 87 of the Jason & Scot show was recorded on Tuesday, May 30, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. New beta feature - Amazon Automated Transcription of the show:

EP086 - Dorel Juvenile Group Bob Land and Jamie Dooley An interview with Bob Land is the VP Consumer Engagement and Jamie Dooley is the Head of E-Commerce at Dorel Juvenile Group. Dorel Juvenile is the world's leading juvenile product company and has over 11k employees globally. They have a portfolio of 11 brands include Cosco and Safety 1st. In this interview, we discuss Dorel's to to market strategy, including: Wholesale Direct to Consumer Marketplaces Physical/Popup DTC B2B In particular Dorel is a hybrid seller (1p and 3p) on both Walmart and Amazon's marketplaces. Jamie will be one of the speakers at "Amazon & Me" an all day workshop on Tuesday June 6th at IRCE, hosted by Scot Wingo. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 86 of the Jason & Scot show was recorded on Wednesday May 24, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. New beta feature - Amazon Automated Transcription of the show:

EP085 - FutureCommerce Joint Podcast Part 2 Brian Lange (@brianjlangeand) Phillip Jackson (@philwinkle) are the hosts of futurecommerce podcast. In this first of it's kind, Co-Podcast Jason & Scot team up with Phil & Brian to record a two-part podcast. Part 1 can be heard on futurecommerce. This is part 2. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 85 of the Jason & Scot show was recorded on Thursday May 11, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP084 - Amazon News, Walmart Earnings, RumorsAmazon News Prime day - 30 hours long, sometime the week of July 10t Amazon market cap crossed 2X Walmart 20yr anniversary of Amazon IPO - A $10K investment then would be worth $6,410,000 today 1 click patent expiring Amazon expanding into Pharmacy and Furniture Amazon B2B impacts Grainger (Now predict that 80% of the sales by 2021 will be online) Brands moving ad dollars from Google to Amazon Walmart Strong Q1 earnings- Ecommerce up 63% (40% organic), GMV up 69% Same Store Sales up 1.4% Went from 10m SKUs a year ago to 50m SKUs today (Amazon has 355m) ThisIsStory opens Jet.com Fresh themed story Walmart files IOT Patents Other News As earning season wraps up, discount retailers, dollar stores, and warehouses are up, while department stores are down. Samsonite purchases Ebags for $105m Google IO - Google is all in on artificial intelligence Target tried to buy Caspar and settled for an investment Target may be trying to buy Boxed Scot will be hosting "Amazon & Me" an all day workshop on Tuesday June 6th at IRCE, he can be found in the Channel Advisor booth #607 for some of the show. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 84 of the Jason & Scot show was recorded on on Friday May 19, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP083 - Andrea Leigh, selling on and negotiating with Amazon Andrea Leigh is the owner at Andrea K. Leigh Consulting, which helps clients sell on and negotiate with Amazon. Andrea enjoyed a 10 year career at Amazon where she served in a number of Buying and Category Leadership roles. Andrea is a recognized expert on Amazon, who has written a number of helpful articles about Amazon on linkedin: Amazon's New End Game is Likely Third Party Sellers. What Retail Brands Should Do About it Why Your Brand Should Sell Hybrid (1P + 2P + 3P) on Amazon - Demystifying the Hybrid Selling Model Hype Why Your Brand Should Care About Amazon's Item-Level Economics (i.e, CRaP) We spoke with Andrea about her background and experiences at Amazon, the digital grocery market and Amazon's efforts in the segment, and the best practices and common pitfalls in working with Amazon. Andrea will be one of the speakers at "Amazon & Me" an all day workshop on Tuesday June 6th at IRCE, hosted by Scot Wingo. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 83 of the Jason & Scot show was recorded on Thursday May 11, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP082 - Amazon Earnings, Walmart and Other News Amazon News Amazon earnings call was a clean "beat and raise" exceeding analyst estimates for revenue and earned income. That drove the stock up 4% (approx 960), putting Amazon in striking distance of the $1000 price (which would also make Jeff Bezos the most wealthy man in the world. Jeff Bezos comments were primarily focused on progress in India. Jeff Bezos 2016 Shareholder letter is another can't miss (and don't forget to reread the 1997 letter posted at the end if you haven't seen it before) Amazon has been profitable for 8 consecutive quarter 3P Marketplace is over 50% of Amazon sales, putting total GMV for the Quarter around $60B AWS continues to grow (47% this quarter) but rate of growth has continued to slow as they get larger Prime estimates are now as high as 80M members Amazon launched the new Echo Look device Walmart News Walmart has a new startup incubator "store 8" and Rent the Runway Founder Jenny Fleiss is the first project with a new personalized shopping concept Walmart is offer new "Jet Style" discounts when you buy online and ship to store (vs. ship to home) Walmart acquired Shoes.com url for $9M Rumors that Walmart is in talks to acquire Bonobos Petsmart buys Chewy.com for $3.35M (largest e-commerce acquisition ever) Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 82 of the Jason & Scot show was recorded on Thursday April 6, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP081 - Retail veteran, and O Alliance Founder Andrea Weiss Andrea Weiss has a storied career that has included operating stints at Disney, Ann Taylor, Guess, L brands, and Delia's. She's served on many boards including GSI Commerce, and Pep Boys and is currently on the board of Cracker Barrel, Nutrisystem and Chico's. She also started The O Alliance and sits on the SAP NA advisory board. We spoke with Andrea a variety of topics, including Cracker Barrel secret biscuit recipe, the current retail climate, retail concession model, and Amazon. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 81 of the Jason & Scot show was recorded live from Shoptalk in Las Vegas on Tuesday March 21st. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP080 - Accel Partners Brian O'Malley Brian O'Malley, is a partner at Accel Partners. Accel is one of the top tier Venture Capital firms with offices in the Bay Area, London and Banglore. Some of the companies they have backed include Facebook, Dropbox, Jet.com, slack, flipkart and Spotify. Brian has been at Accel for over 3 years and focuses on marketplaces and next-generation consumer-oriented companies. He has led investments in Dollar Shave Club, Hotel Tonight, Bazaarvoice, and Skullcandy. We spoke with Brian about his background, his portfolio at Accel, how Brian looks at the commerce landscape from a VC perspective, the current climate for commerce investments, and the technologies that have him excited. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 80 of the Jason & Scot show was recorded live from Shoptalk in Las Vegas on Tuesday March 21st. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP079 - Modcloth CEO, Matt Kaness Matt Kaness is the CEO of Modcloth a digitally native vertically integrated apparel brand, that was recently acquired by Walmart. Our conversation covers Matt's background, the Modcloth business, their brick and mortar FitShop concept, the future of commerce, and the Walmart acquisition. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 79 of the Jason & Scot show was recorded live from Shoptalk in Las Vegas on Tuesday March 21st. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP078 - Amazon News http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. In Episode 78, we catch up on a lot of the new Amazon news including: Amazon Bookstore opens in Chicago (very near Jason's home) A number of analyst raise their guidance on Amazon stock, which is now almost double Walmart's market cap Amazon hosting a summit to help brands sell direct Amazon Private Label update Amazon Go store delayed Amazon gets NFL Thursday night football Amazon hiring work from home customer service people New Product - Amazon Connect, AWS cloud SaaS callcenter application New Product - Amazon Chime, AWS cloud SaaS video conferencing application Amazon Opening 1m sq-ft FC facility in VA Amazon acquired Souq.com - middle east marketplace - Dubai, Abu Dabi, UAE, Egypt, Saudi Arabia, Kuwait, Bahrain Amazon shuts down Quidsi Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 79 of the Jason & Scot show was recorded on Thursday April 6, 2017.

EP077 - Kohls CEO Kevin Mansell Kevin Mansell is the the Chief Executive Officer and President of Kohl's Corporation and Kohl's Department Stores Inc. He joined Kohl's Corporation in 1982 as Divisional Merchandise Manager. Kevin sat down with us at Shoptalk to discuss a wide range of topics including the latest at Kohl's, the state of US Retail, Amazon, and the evolution of omni-channel. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 77 of the Jason & Scot show was recorded live from Shoptalk in Las Vegas on Tuesday March 21st. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP076 - MercadoLibre, Head of Marketplaces Leandro Soares Leandro Soares is the head of Marketplaces at MercadoLibre.com. MercardoLibre (or MercardoLivre in Portuguese) is the largest online marketplace in Latin America. Our conversation covers the basic of the Latin American e-commerce market, the significant differences from country to country, and the evolution of e-commerce and marketplaces. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 76 of the Jason & Scot show was recorded live from Shoptalk in Las Vegas on Monday March 20th. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Charlie Cole (@CharlieCole) is Global Chief Ecommerce Officer at Tumi, and Dan de Grandpre (@dan_degrandpre) is CEO of Dealnews. We caught up with both of them at a networking event hosted by Scot Silverman at ShopTalk. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 75 of the Jason & Scot show was recorded live from Shoptalk in Las Vegas on Monday March 20th. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP074 - Selling on Amazon with Melissa Burdick of The Mars Agency Melissa Burdick is the VP of E-Commerce for The Mars Agency, and a former Amazonian who was involved in Amazon's entry into the CPG space. We talked with Melissa about all things Amazon, including: Her background at Amazon, and the early days of Amazon's relationship with CPGs. How CPGs have evolved on the Amazon platform The different selling platforms available to CPGs on Amazon (Prime Now, Fresh, Core, Pantry, SNS, Dash) CRaP - Can't Realize a Profit stats on Amazon Brands on Amazon 1p vs 3p selling Hybrid accounts (selling both 1p and 3p) Amazon Private Label Amazon Advertising Platforms AMS - Amazon Marketing Services AMG - Amazon Media Group AAP - Amazon Advertising Platform ARA - Amazon Retail Analytics Future of E-Commerce Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 74 of the Jason & Scot show was recorded on Wednesday March 8th, 2017. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP073 - Evercore ISI Softlines Analyst Omar Saad Omar Saad is a Senior Managing Director and heads Evercore ISI's Softlines, Luxury & Dept Stores team. In February 2017, he published a report "Softline Wholesale Channel Must Evolve or Die." (PDF Download). In the report, Omar predicted that one of the most pronounced effects of the digital disruption we are currently living through will be the elimination of middlemen throughout the economy. He views department stores and other retailers of third party products as one form of middlemen (between the product manufacturer and the consumer) that is already being dramatically disrupted and will need to re-invent itself to survive. In the softlines category, he believes this disruption will also effect the products brands dependent on a middleman based supply chain, and it's economic model. As a result he downgraded the status of seven brands he follows. Shortly thereafter, many of those firms reported disappointing earnings and/or predicted significant headwinds in their businesses. In this interview we cover: Why the Middlemen are being eliminated: a) consumers have instant visibility into price, selection, and value across retailers and brands; b) celebrities, fashion bloggers, and YouTubers (not department store buyers) define style and synthesize trends; c) brand building is achieved more through social than traditional media; and d) the new standard of convenience is same-day delivery, not a shopping center with a bunch of stores in one place that requires a several-hour time commitment 2. What effect this will have on retailers It's going to be hard surviving as a business selling other peoples stuff. Retailers may shift to more of a "Concession" model in which retailers charge brands for space, and the brands sell their own goods. This model is of course already very common online (Marketplaces) and is also common in Asia. Omar suggests that this element of Ron Johnson's JC Penny strategy may have been right. 3. What effect this will have on manufacturers In the long run Brands that create innovative product, produce strong content, and are able to connect directly with consumers will thrive. However, Omar predicts severals years of significant challenges for brands as they wean themselves off their current supply chain model. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 73 of the Jason & Scot show was recorded on Tuesday February 28st, 2017. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP072 - RetailDIVE Editor Jason Ankeny Jason Ankeny is the Editor at RetailDIVE. RetailDIVE is a daily e-newsletter focused on the retail industry, offering industry news and original analysis, and is one of Jason & Scots favorite industry news sources. Jason is on Twitter as @jankenydive and can be reached via e-mail at [email protected]. Jason sat down for an interview live from the NRF Big Show, and we covered a wide range of topics. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 72 of the Jason & Scot show was recorded on Monday January 16th, 2017. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP071 - News Update, Amazon, Walmart, & Dept Stores Trip Reports Razorfish Tech Summit - YouTube video Seattle - Jason visits Amazon Go, and B8ta stores Toronto - AdWeek FFWD 2017 Amazon News Amazon Earning Call - Prime Estimates 60m subscriptions, First party sales grew 19%, Third Party Marketplace sales grew 43%, FBA is now 55% of all sales, Amazon Ad sales grew 73% to $2.95B. Amazon video conferencing app (Chime) Amazon in-home smart home consultations Amazon denies NYPost story about Robot store Prime Air Cameo in Echo Super Bowl spot Amazon CFO - bookstores more about devices than books Walmart News 2 day free shipping $35 (Amazon lowers threshold in response) Ecomm grew 29% Walmart aquires Moosejaw New Walmart convenience store Pilot Other FedEx launches FBA competitor E-Com was 42% of retail growth last year Dept Store sales in decline for 10 years Google Home Adds Commerce (Bezos says voice isn't really about commerce) Target - same store sales down 3% in Nov/Dec, E-Com grows 30%, Target cuts back on innovation, RIP project goldfish JJill IPO and Snap! Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 71 of the Jason & Scot show was recorded on Tuesday February 21st 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP070 - Bonobos, Chief Experience Officer Dominique Essig Dominique Essig is the Chief Experience Officer at Bonobos. Bonobos is a men's apparel retailer that sells direct to consumer through their E-Commerce site, and a chain of company owned GuideShops that deliver an innovative retail experience but do not stock inventory. Bonobos Co-Founder Andy Dunn coined the phase Digitally Native Vertical Brands, to define businesses such as Bonobos. Dominique sat down for an interview live from the NRF Big Show, and we covered a wide range of topics including Guideshops, and their customer service Ninjas. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 70 of the Jason & Scot show was recorded on Monday January 16th, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Jerry Hum is a Cofounder & CEO at Touch of Modern. Touch of Modern is a members-only ecommerce website and app focused on selling lifestyle products, fashion, and accessories to men. The company is based in San Francisco, California and was launched in March 2012.. Jerry sat down for an interview live from the NRF Big Show, and we covered a wide range of topics. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 69 of the Jason & Scot show was recorded on Monday January 16th, 2017. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP068 - Deloitte Chief Retail Innovation Officer, Kasey Lobaugh Kasey Lobaugh is a Principal and Chief Retail Innovation Officer at Deloitte Consulting LLP. You can follow him on twitter at @klobaugh. Kasey and his team publish some of the most useful research in the industry including The New Digital Divide which helps quantify the effect of digital on in-store purchases, and the Deloitte Retail Volatility Index which measures disruption in the retail industry. Kasey sat down for a interview live from the NRF Big Show, and we covered a wide range of topics. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 68 of the Jason & Scot show was recorded on Monday January 16th, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP067 - Recode's Jason Del Rey Jason Del Rey is the Senior Editor covering Commerce and Payments at Recode. You can follow him on twitter at @DelRey. He hosts the #CodeCommerce series of events, the next one of which is in Las Vegas on March 20th. He's always looking for new scoops in the commerce industry at [email protected]. Jason sat down for a interview live from the NRF Big Show, and we covered a wide range of topics. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 67 of the Jason & Scot show was recorded on Monday January 16th, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP066 - Scott Silverman Scott Silverman is a principal at Scott Silverman Associates and Scott is also co-founder of the Global Ecommerce Leaders Forum. On top of that, he also advises several startups in the e-commerce arena. Scott is one of the inventors of the term CyberMonday. Scott is also a former Executive Director and board member of shop.org. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 66 of the Jason & Scot show was recorded on Monday January 16th, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP065 - CES 2017 Recap CES is the largest trade show in the US with 175,000 attending in 2017. The show has become a major PR and Trend Spotting event for marketers across many industry. In this episode we recap the booths that are relevant to commerce practitioners including Intel, Qualcomm, Alibaba, Samsung and Mastercard). We discuss, Amazon Alexa, which won the show by being embedded in over 700 products at the show. And we discuss implications of cognitive computing and natural language processing more generally. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 65 of the Jason & Scot show was recorded on Thursday January 12th, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP064 - 2017 Predictions & 2016 Review 2017 Commerce Predictions Jason Retailers truly embrace Omni-channel (Attribution/Inventory/promotion/pricing) A/I - Bots for Customer Service but probably not for transactions, lots of buzz on big data AI but no game changing new experiences Personalization - to eliminate friction, not drive new demand. Data integration not some new product or touchpoint Laggard categories will discover digital (Grocery, Luxury, QSR) Microservices - 50% of new platform implementations will be cloud, and Micro-service based solutions will start to emerge Bonus - Digital Wallets - Something other than Paypal/Amazon will achieve 10% of US e-commerce transitions (not occurring on Amazon). Potentially a mix of vendors wallets (Chase, Walmart, ApplePay in Safari, etc...), or the W3C Web Payments standard could gain traction. Scot The IPO market is going to be open, but the e-commerce companies will get crowded out by the big tech unicorns like Uber, Snap, pinterest, airbnb, spotify and the like Amazon will start to chip away at the Fedex and UPS's of the world with a service like this in the US. From there (potential 2018) Amazon could expand into p2p and reverse logistics, ie "we're already at your house, do you have any other stuff to ship?" Machine learning is the new 'network effect' - everyone has caught onto the power and competitive moats available from ML and that's going to be a big theme. Every vendor you work with from carts to images to upsells to recomendations to search engine results to whatever is going to HAVE to have a ML capability to stay current and keep YOU competitive We're going to see e-commerce growth accelerate pretty materially in 2017. We've been in this 15% band and I think we will see there was a move up in 2H16 to high teens and we could see 20's in 2017 eBay - it's a do or die year for ebay, they could potential partner with Alibaba. Bonus - Amazon will release another phone. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 64 of the Jason & Scot show was recorded on Tuesday January 3rd, 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Scott Morey is the EVP of GGP, one of the largest mall operators in the US. We spoke with Scott about a Mallageddon, Omni-Channel, Millennial shoppers, and the future of Malls. Selected links: ICSC Mall Data Recommended book: Experience Economy by Joe Pine OpinionLabs survey of Millennial shoppers Deliv on-demand delivery service that Scott mentioned Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 63 of the Jason & Scot show was recorded on Wednesday December 7, 2016. http://retailgeek.com/podcast Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP062 - Deep Dive Amazon-Go Store concept On Monday 12/5/16, Amazon surprised the industry by debuting a new retail concept called Amazon Go. The 1800 square foot brick and mortar convince store's most notable feature is that it requires no checkout. Just put your items in your shopping bag and walk out of the store when you are done. Payment is handled implicitly (similar to paying for an Uber). The store is for Amazon Prime members only (requires a mobile app to act as a key and let you in the store), and uses a combination of camera and sensors to track shoppers and the items they put in their bags. The store is open to Amazon employees only for this month, and will be open to all prime members "early next year." Amazon has a website for the store, and a demonstration video Context and History In the video and on the info site, they talk about having been working on the store for 4yrs The store likely leverages image recognition technology Amazon acquired via Snaptell 2009 The store clearly leverages elements of two patents Amazon filed in 2013 and 2014 USPTO20150012396 TRANSITIONING ITEMS FROM A MATERIALS HANDLING FACILITY USPTO20150019391 DETECTING ITEM INTERACTION AND MOVEMENT This is one of several retail concepts Amazon is testing in the Seattle area this year. The store is located in downtown Seattle on the edge of the Amazon Biodome (their new HQ complex) at 2131 7th Ave Two other grocery pickup store concepts are under construction are in Balard and Sodo (north and south of downtown), and appear close to completion. Amazon has an open bookstore open in University Village, 4601 26th Avenue NE (North of downtown) The store is offering a number of new (to Amazon) products including ready to make meal kits (similar to Blue Apron), made to order food, and freshly prepared food. Technology The video the explicitly call out computer vision, deep learning algorithms, sensor fusion, "just walk out technology" #JWOT Computer vision is likely used for people tracking (patent even talks about using microphones to track peoples location and cell triangulation). This likely means the store has to be designed to have no blind spots for the camera. That would mean no restrooms for example, and may make the technology harder to retrofit into existing stores. Sensor fusion using a combination of LIDAR (laser based radar) and cameras for detecting and tracking products Deep learning for product recognition and training. One insider has said that they can see 30% of a product and accurately recognize it. Amazon makes the analogy to self driving cars which use a similar combination of AI/Cameras/and Sensors for example. The store may or may not use RFID. The patents reference RFID but the video (and unconfirmed reports from insiders) to give any indication of RFID use. This is a big deal, as requiring every product in the store to have an RFID tag adds significant operational costs. This store is a much bigger game changer, if RFID tags are not required. Although Amazon emphasized the huge customer experience benefit of not having to checkout. The store would also offer other advantages such as inventory accuracy (which would assist BOPIS, Out of Stocks, etc…) The store doesn't appear to use any form of digital price tags. This is interesting as Amazon's previous store concept (Bookstore) uses online prices in the store (which change frequently). If the prices are truly printed on paper on the shelf, it's unlikely Amazon is offering the same prices as it's website. Open Questions: How well does the technology work (what edge cases can trip it up) How well will customers adopt the new use case and which elements will be most compelling How will the store handle families shopping together, parents with kids, etc… How will Amazon address all the privacy concerns and issues with tracking shoppers in the store Will the store carry alcohol and/or tobacco, how will it handle age verification Does the store in-fact depend on RFID Implications for the Industry This is not the first self-checkout concepts. Grocery stores have been experimenting with full cart scanners for years, Apple has self-service checkout, Walmart has scan and go checkout, and startup Twyst has a "smart bag" that adds up purchases as you put them in the bag. What's unique here is they aren't just making checkout easier/faster, they are eliminating it. In fairness, IBM made a concept video with the exact same checkout experience in 2009, but it was based on RFID and never went further than the vidmazon has made it real, and is letting customers experience it. All the technologies Amazon is using have been around (and in the retail industry for a while) but no other retailer has built this store. This is largely due to Amazon's unique culture… failure is encouraged and Amazon employees are free to experiment. Most legacy retailers would quickly make a list of reasons not to do the store and move on, Amazon did it anyway. Regardless of the specific technolog

EP061 - Cyber 5 Holiday Recap 2016 Thanksgiving: Thanksgiving generated $1.93 billion in e-commerce sales (Adobe) Thanksgiving e-commerce sales from Desktop was up 17% (Comscore) Macys was open on Thanksgiving, and had 16,000 people waiting to get in to it's flagship Harrod Square store Target & Kohls set e-commerce sales records for Thanksgiving day BestBuy experienced stability problems with it's website and had to throttle traffic Black Friday Black Friday generated $3.34 billion in e-commerce sales , 21.6% YoY Growth (Adobe) Black Friday generated $1.2B billion in mobile e-commerce sales, first $1B mobile day ever (Adobe) Mobile was 36% of sales (33% y/y growth) and 55% of traffic (Adobe), Mobile conversion 2.4% vs Desktop 5.5% 70% of Walmart traffic was mobile, 60% of Targets revenue came from mobile. Black Friday e-commerce sales from Desktop was up 19% (Comscore) 10 million more shopped online than in-store this Black Friday Store traffic was down down 3-4% y/y (Cowen) down 1% (ShopperTrak) down 5% (RetailNext) Is Black Friday even relevant anymore? Black Friday shoppers trash Nike Outlet Cyber Monday: Cyber Monday set the all time US record for e-commerce sales at $3.45 billion , 12.1% YoY Growth (Adobe) Mobile 56% visits / 37% sales. Mobile Conversion 1.9% vs Desktop Conversion 4.3% (Adobe) Macy's had a significant site outage for 8 hours. William Sonoma, Victoria's Secret, Express and Pier 1 also had interruptions. IBM Realtime e-commerce dashboard Conclusion Black Friday has become a major online shopping day (only $110M smaller than Cyber Monday) and growing much faster (likely to pass Cyber Monday next year). Black Friday is the busiest Mobile shopping day of the year. Cyber Monday set the all time US record for e-commerce sales. Mobile traffic is over 50% over the holiday but mobile conversion is close to half of desktop conversion, but the conversion gap is narrowing. Store Traffic is down which likely means a mediocre overall holiday. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 61 of the Jason & Scot show was recorded on Thursday November 28, 2016. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP060 - Holiday Preview w/ Adobe's Tamara Gaffney Tamara Gaffney is the Principal Analyst and Director for Adobe Digital Insights (ADI). ADI aggregates data from all of adobe's products and customers, and is able to provide insight about various markets. In particular, Adobe Analytics (formerly Omniture) is used by over 5400 e-commerce sites, representing 55m skus, and tracking $7.50 out of every $10 spent on e-commerce in North America. Adobe is forecasting that e-commerce will grow 11% this holiday season (November and December). This is a lower forecast than a number of other sources: eMarketer: 17% e-commerce, 3.3% all retail Deloitte: 17-19% e-commerce, 4% all retail NRF: 3.6% all retail (no e-comm breakout) Comscore: 16-19% Forrester: 13% Tamara attributes the lower forecast to slower spending coming out of the US election. In particular heavily populated states like New York and California that strongly supported Hillary Clinton (who ultimately lost the election), are spending at a much lower rate than the forecast models would predict. So far this represents over $800M in lost e-commerce spending (as of Nov 17th), that Adobe believes will negatively effect the overall holiday season. We also discussed mobile, omni-channel, singles day, and a variety of other interesting topics. You can follow the Adobe Digital Insights website, and subscribe to their newsletter for frequent updates throughout the holiday season. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 60 of the Jason & Scot show was recorded on Thursday November 17, 2016. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP059 - Double11 Recap with Andrea Wasserman Double11 (aka 11.11 or Singles Day) is the largest online shopping day in the world. A shopping holiday largely invented by Alibaba. This year Double11 generated $17.8B US GMV in sales (32% YoY growth). 82% of that GMV was via mobile devices. It took 5 minutes to generate the first $1B in sales, with a peak order volume of 175,000 orders/second. Cainiao, the largest shipping network in China processed 657 million delivery orders. For comparison, CyberMonday (the largest online shopping day in the US) generated $2.3b US GMV, and UPS will ship 700m packages for the entire holiday season. Andrea Wasserman is a retail veteran (Nordstrom, Sole Society, Hudson's Bay and 9West), who was in a guest of Alibaba's in Shenzhen, China for this years event. You can read more from Andrea on her blog, CaptainCustomer.com Episode 59 is the one year anniversary for the Jason & Scot show. Scot and I would very much like to thank all our listeners for your support and feedback. We are both very grateful. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 59 of the Jason & Scot show was recorded on Thursday November 17, 2016. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP058 - Puma VP of E-commerce, Chris Hardisty Chris Hardisty is the VP of E-Commerce for Puma. We spoke with Chris about the history of Puma, the challenges of being a sales Chanel and the Brand Ambassador, Amazon, Demandware, and their state of the art fulfillment center leveraging the Autostore picking system. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 58 of the Jason & Scot show was recorded on Thursday November 3, 2016. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP057 - CDW VP and GM of E-Commerce, John Seebeck John Seebeck is the GM of E-Commerce for CDW. We spoke with John about his B2C e-commerce background (Crate & Barrel) and the unique B2B challenges and opportunities for a firm like CDW. We spoke at the Shop.org digital summit 2016. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 57 of the Jason & Scot show was recorded on Monday September 26, 2016. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP056 - Steve Madden, President of E-Commerce Mark Friedman Mark Friedman is the President of E-Commerce for Steve Madden. We spoke with Mark about challenges of being both a brand and a direct to consumer operation. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 56 of the Jason & Scot show was recorded on Thursday October 27, 2016.. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at Razorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.