The Jason & Scot Show - E-Commerce And Retail News

EP242 - Salsify Co-Founder and CMO Rob Gonzalez Rob Gonzales is the Co-Founder and CMO of Salsify an e-commerce enablement SaaS company that has raised over $250m and focuses on helping brands sell online. Rob is also co-founder of the Digital Shelf Institute. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 242 of the Jason & Scot show was recorded live on Wednesday, October 21st 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP241 - Holiday Preview with eMarketer's Andrew Lipsman Andrew Lipsman (@alipsman) is the Principal Analyst for retail and e-commerce for eMarketer. In this episode, Andrew gives listeners an advanced preview of eMarketer's holiday forecast, and we do a deep dive into all the factors that will play into this holiday season. This holiday season may have more uncertainty for brands and retailers than any other holiday season in our lifetime, so it's well worth the listen. This is an exclusive preview of one of the most anticipated holiday forecasts in the industry. Key Topics: Vectors that influence holiday forecasts The forecast Shipageddon Can retailers pull holiday in early? How will the cyber-5 play out Returnageddon Category winners and losers Retail winners and losers How to follow the season eMarketer Holiday 2020 Forecast Total retail +0.9% to $1.013 trillion Ecommerce +35.8% growth to $190B (+ $50B in ecommerce sales vs. last year) Brick-and-mortar -4.7% to $823B Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 241 of the Jason & Scot show was recorded live on Tuesday, October 21, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP240 - Amazon Prime Day Recap Episode 240 is a recap of Amazon Prime Day 2020, and a review of the US Census Advanced Monthly Retail Sales data for September. Amazon Prime Day Amazon Press Release ChannelAdvisor Prime Day Salesforce Prime Day Blog Two Thirds of Sales During Prime Day Were by Amazon 1P – marketplace Pulse Cool PrimeDay Review of 50 e-commerce sites by Forrester research analyst Nicole Murgia Advanced Retail Sales Data for September US Census Advanced Monthly Retail Sales for September Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 240 of the Jason & Scot show was recorded live on Friday, October 16th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP239 - Retail Sales Data with US Census Bureau Paul Bucchioni is Branch Chief and Scott Scheleur is a Supervisory Survey Statistician, both with the Retail Indicator Branch, Economic Indicators Division of the U.S. Census Bureau. In this interview, Paul and Scott walk us through the real sales data products that the US Census publishes and gives us advance about how to interpret the data. US Census Retail Data Site Twitter Account: @uscensusbureau St. Louis Federal Reserve Tool (FRED) Google Public Dataset Tool Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 239 of the Jason & Scot show was recorded live on Wednesday, October 7th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP238- Holiday Shipageddon This holiday season will be a mixed bag for retailers. Health concerns are likely to drive many more consumers online, but can retailers and shippers, who are already experiencing Cyber-Monday levels of e-commerce handle the increased volume? Scott Silverman (@scottsilverman) of CommerceNext and Ken Cassar (@kcassar) of CassarCo join us to discuss the holiday season, including a CommerceNext survey of 1,000+ consumers, and 60+ digital retail executives to understand how aware they may be of shipping delays, trade-offs they'd be willing to make in order to get free shipping, etc. Jason wrote a related article "Holiday 2020: A Mixed Bag For Retailers" in Forbes this week The twitter thread that kicked off this discussion Lowes locker announcement that Scot mentioned Deloitte Holiday Forecast Salesforce Holiday Forecast Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 238 of the Jason & Scot show was recorded live on Thursday, October 1st, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP237 - Always Day One author Alex Kantrowitz Alex Kantrowitzer (@Kantrowitz) is the author of "Always Day One: How the Tech Titans Plan to Stay on Top Forever." He is an on-air contributor at CNBC and host of the Big Technology podcast. In this broad-ranging interview, we discuss the unique management styles at Apple, Google, and Facebook, as well as doing a deep dive into what makes the Amazon culture unique. Disclosure: links to Amazon are affiliate links. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 237 of the Jason & Scot show was recorded live on Thursday, September 24th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP236 - DNVBs w/ Nate Poulin Episode 236 is an interview with Nate Poulin aka @digitallynativ about Digitally Native Verticle Brands (DNVBs).. Upcoming Events Digital Day North America Jason & Scot Keynote September 23 8:40-9:25am CT Channel Advisor Connect – Jason & Scot October 7th Texas A&M Retail Summit Jason October 9th 9:50am CT ShopTalk Meetup – Jason October 20-22 Measuring Ecommerce Success Against Fast-Changing Benchmarks. Topics Nate Poulin (@digitalnativ) cut his teeth with DNVBs including Bonobos and Outdoor Voices and is currently the Chief Merchant for Monica + Andy. In this episode, we discuss a range of topics around the current state and future of digitally native brands. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 236 of the Jason & Scot show was recorded live on Monday, September 14th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP235 - Amazon Grocery, Walmart+, Holiday Preview This episode covers the latest Amazon Grocery news, the launch of Walmart+, and our first look at holiday 2020. Upcoming Events CommerceLive – Jason September 15, Noon ET. Panel: Retailer Search Strategies — What's Working and What's Worth It? Publicis Livestream – Jason & Scot – Thursday, September 17 11:00AM ET Covid, Holiday 2020, and 2021 Digital Day North America Jason & Scot Keynote September 23 8:40-9:25am CT Channel Advisor Connect – Jason & Scot October 7th Texas A&M Retail Summit Jason October 9th 9:50am CT ShopTalk Meetup – Jason October 20-22 Measuring Ecommerce Success Against Fast-Changing Benchmarks. Topics Amazon Grocery Amazon Fresh – 40K "Non-Whole Foods" grocery concept. Dash Carts (Scan & Go). Microfullfilment? Woodland Hills open, two more free-standing coming to LA, one freestanding coming to Chicago, and a shop in shop with Kohls in LA. Amazon Go Grocery – 10K store with just-walk-out technology. A second location opens in Redmond. One coming to Washington DC. Wholefoods Digital Only – Darkstore opens in Brooklyn. JCP acquired from bankruptcy by Simon Property Group (NYSE: SPG) and Brookfield Property Partners. Walmart+ launch (and drone test) Holiday Preview Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 235 of the Jason & Scot show was recorded live on Thursday, September 10th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP234 - Listener Questions Live Episode 234 is a live show featuring live audience questions. Jason & Scot get to interact with listeners live. Topics Jason wrote an article in Forbes, "It's Time For E-Commerce Marketplace Reform", Scot found it controversial! California's proposed AB 3262, related to product liabilities for marketplaces. Amazon's stance on hybrid sellers (both selling wholesale to Amazon, and direct on the marketplace) SEO in the Covid era What's the next big thing? How are retailers addressing digital impulse? Why do retailers have separate systems for e-commerce and POS? Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 234 of the Jason & Scot show was recorded live on Thursday, August 27th, 2020. http://jasonandscot.com J oin your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP234 Preview - Listener Question Show Coming Soon Hi Listeners. We'll be recording a live listener questions podcast on Wednesday August 26th at 7pm PT / 10pm ET. Send questions in advance to Facebook Or @scotwingo on twitter Zoom details to join the live call: Join from a PC, Mac, iPad, iPhone or Android device: Please click this URL to join. https://us02web.zoom.us/j/85358703161?pwd=dWdreWdyckR6S1dQcE5nR3JlVWVCQT09 Passcode: 262640 Description: Jason & Scot Show - Listener Questions Or join by phone: Dial(for higher quality, dial a number based on your current location): US: +1 312 626 6799 or +1 646 558 8656 or +1 301 715 8592 or +1 346 248 7799 or +1 669 900 9128 or +1 253 215 8782 Webinar ID: 853 5870 3161 Passcode: 262640 International numbers available: https://us02web.zoom.us/u/keF1JYoTnM Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP233 - Q2 2020 Retail Earnings and News US Census Data US Census Retail Data website Quarterly Retail E-Commerce Sales 2nd Quarter 2020 (PDF) St. Louis Federal Reserve Tool (FRED) Google Public Dataset Tool Retail Earnings Updates Walmart Comp sales up 9.3% E-commerce up 97%. Transactions down 14%, basket up 27% Target SSS up 10.9%, E-Commerce up 195%. 75% e-commerce fulfilled from stores. Home Depot SSS up 25%, e-commerce up 100% (60% BOPIS) Lowes US Comp sales up 35.1%, E-commerce up 135% Kohls – net sales decrease (22.9%) TJX – Net sales came in at $6.67b v $9.78 billion YoY ($214M Loss) 2020 Q2 E-Commerce Scoreboard Target 195% (same day 300%) Etsy 147% Lowes 135% HomeDepot 100% Walmart 97% Shopify 97% E-commerce overall (US census): 44.5% Amazon: 41% overall, 44% US, 3PM grew 53% eBay 26% Other News Simon (SPARC) buys Brooks Brothers, (Aéropostale, Forever 21, Lucky Brand) JCP suitors – Amazon and Simon Shipping sur-charges Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 233 of the Jason & Scot show was recorded live on Wednesday, August 19th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP232 - rue21 CEO John Fleming John Fleming is the the interim CEO of rue21. John was formerly the global e-commerce CEO for Uniqlo, Chief Merchant at Walmart, and CEO of Walmart.com. He has also served as a board member at Bed Bath & Beyond and Untuckit. rue21 is an American specialty retailer of women's casual apparel and accessories with 670 stores that primarily designs and fabricates its' own products. In this broad ranging interview, we discuss the challenges and opportunities presented by Covid, Amazon, the direct to consumer model, and the future of retail. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 232 of the Jason & Scot show was recorded live on Thursday, August 13th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP231 - The Forever Transaction author Robbie Kellman Baxter Robbie Kellman Baxter (@robbiebax) is the best selling author of "The Forever Transaction" and "The Membership Economy." She has become a well known subject mater expert on subscription and loyalty programs. In this broad ranging interview, we discuss well known subscription based brands including Dollar Shave Club, Blue Apron, Stichfix, BirchBox, and Netflix. We also cover issues including subscription fatigue, cancelation friction, and Rundles. You can find out more about Robbie's consulting work and her podcast at her website. Disclosure: links to Amazon are affiliate links. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 231 of the Jason & Scot show was recorded live on Thursday, July 30st, 2020.

EP230 - Amazon Q2 2020 Earnings Amazon Q2 2020 Earnings Amazon Q2 2020 Earnings Presentation Statement by Jeff Bezos to the U.S. House Committee on the Judiciary Revenue at $88.9B vs expectation of $80.7b, a 41% year over year growth. Earnings of $10.30 per share vs expectation of $1.90, a 51% year over year growth. Other Earnings Updates Shopify revenue up 97% to $714M (GMV now exceeds eBay) eBay revenue up 18% to $2.87B Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 230 of the Jason & Scot show was recorded live on Thursday, July 31st, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP229 - NRF NXT, Google Commerce, Big Commerce S1 Jason recent events: NRF NXT Tuesday, July 21 11:45am–12:30pm EDT "Future of Platforms" Forbes Article "Retail's Great Pivot: How The Pandemic Has Changed Stores' Criteria For Success From Traffic To Efficiency" Jason Upcoming Events CommerceNext July 29th 4:10 pm EE "Lesson Learned and Thoughts for the Future" Industry News NRF NXT was this week, a digital commerce show from the National Retail Federation (the successor to the Shop.org tradeshow). You can still register for free, and watch all the sessions on demand. Google has eliminated commissions for it's "Buy on Google" feature on google shopping, as well as offering PayPal and Shopify payments. Goldman Sachs equity research published: "Global Internet eCommerce's steepening curve: Raising global forecasts & identifying new winners" July 20,2020. Scot breaks it down. eMarketer publishes "US ECOMMERCE BY CATEGORY 2020" July 22, 2020. Jason breaks it down. Big Commerce files it's S-1. (Keep an eye on RetailRoadshow for their roadshow video). Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 229 of the Jason & Scot show was recorded live on Thursday, July 24th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP228 - Bonus Edition: Verizon Panel - The 5G Future of Retail Post-COVID Scot and Jason hosted a live panel for Verizon, entitled: "The 5G Future of Retail Post-COVID: Challenges and Opportunities." The panel featured three guests: Christian Guirnalda (@OpenInnovatioNJ), Director, 5G Labs and Innovation Centers, Verizon Michele M. Dupré Group Vice President – Vertical Markets/Canada Verizon Enterprise Solutions Rob Dravenstott, Chief Technology Officer, Cooler Screens We covered a variety of topics related to 5Gs potential impact on retail. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 228 of the Jason & Scot show was recorded live on Wednesday, July 8th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP227 - Amazon Dash Cart and Other News Jason recent events: Publicis LinkedIn Livestream: Trends & Insights Live "The New Reality of Retail" RetailTouchpoints: Retail Strategy 2.0: Separating Urgent From Important Brick and Mortar Reborn Rob Gonzalez, Peter Crosby, and the Digital Shelf Institute/Salsify "Creative Commerce in the time of covid" Jason Upcoming Events NRF NXT Tuesday, July 21 11:45am–12:30pm EDT "Future of Platforms" CommerceNext July 29th 4:10 pm EE "Lesson Learned and Thoughts for the Future" The Great Debate Are we in a long-lasting, deep recession, or is at an artificial recession will quickly bounce back from? What should retailers and brands be planning for. Jason and Scot has it out. Who will be right? Amazon News Amazon Dash Cart Echo Frames are frames are shipping Q4 restrictions on 3pl warehouses Prime day in October Employee Health Clinics Amazon becomes worlds largest advertiser spending $11B a year Earning results next week Other News US Census Bureau Data for June is out. US Real Retail sales were up 5.8% in June, (down from 17.7% in May) but representing a 2nd month of retail recovery. Total retail sales back above Feb levels. (Numbers adj for inflation and including auto). E-commerce up 23% YoY. Nike leaves Google Shopping Google shopping fast shipping tags Nike RISE new store concept in Guangzhou, China Walmart and Amazon healthcare battle Walmart+ coming soon? Is digital grocery profitable? Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 227 of the Jason & Scot show was recorded live on Friday, July 17th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Blue Cape Ventures founder Hendrik Laubscher Hendrik Laubscherger (@henlaub) is the CEO and Founder at Blue Cape Ventures. He is a subject matter expert in global marketplaces and cross-border trade. He publishes a very valuable weekly newsletter which you can subscribe to here. In this broad ranging interview, we discuss global marketplaces, the latest events at Amazon, comparison shopping engines, direct to consumer, cross border trade, venture capital, and the future of commerce. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 226 of the Jason & Scot show was recorded live on Friday, July 9th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP225 - Jonah Berger author of The Catalyst Dr. Jonah Berger (@j1berger) is a marketing professor at Wharton, and author of New York Times bestsellers Contagious and Invisible Influence. His latest book, The Catalyst: How to Change Anyone's Mind (affiliate link), introduces a revolutionary approach to change. Successful change isn't about pushing harder or exerting more energy. It's about removing barriers. Overcoming resistance by reducing friction and lowering the hurdles to action. Discover the five hidden factors that impede change, and how by mitigating them, you can change anything. In this broad ranging interview, we discuss the major themes from The Catalyst, including the five barriers to taking action, and strategies to overcome those barriers. Listeners will learn not only how to persuade customers and prospects, but also how to be a catalyst for organizational change within our companies. Jonah's personal website. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 225 of the Jason & Scot show was recorded live on Friday, June 26, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP224 - Cohort Analysis and CLV with Daniel McCarthy Daniel McCarthy (@d_mccar) is an Assistant Professor of Marketing at Emory University – Goizueta Business School, he's one of the industries top thought leaders in the field of customer lifetime value (CLV). In this episode we discuss how CLV and customer cohort analysis can be be used operationally within e-commerce companies, as well as how customer data can be used to calculate a companies true enterprise value, customer-based corporate valuation (CBCV). Dan co-founded a predictive analytics company, Zodiac, which was later acquired by Nike. He'd made news several times by applying his CBCV to popular public companies using their public disclosures. Listen to this episode just to hear Scot say "Goizueta." Dan's personal website Theta Equity Partners – Dan's current firm, focused on CBCV McCarthy, Daniel; Fader, Peter (2018). "Customer-Based Corporate Valuation for Publicly Traded Non-Contractual Firms". Journal of Marketing Research, 55(5), 617-635. Link (download) McCarthy, Daniel; Fader, Peter; Hardie, Bruce (2017). "Valuing Subscription-Based Businesses Using Publicly Disclosed Customer Data". Journal of Marketing, 81(1), 17-35. Link (download). McCarthy, Daniel; Fader, Peter (2020). "How to Value a Company by Analyzing Its Customers". Harvard Business Review, 98 (1), 51-55. Link Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 224 of the Jason & Scot show was recorded live on Thursday, June 25th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP223 - Covid-19 Deep Dive Episode 223 is deep dive into the retail impact of Covid-19 pandemic over the next 18-24 months. COVID-19 TIME MACHINE Covid-19 is a time machine, propelling commerce five years into the future. New Behaviors: Shift to Digital Brand Agnostic Pantry Stocking Nesting Health & Safety Recession Changing Retail Landscape How Will it End Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 223 of the Jason & Scot show was recorded live on Thursday, June 18th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP222 - RBC Mark Mahaney on Amazon Episode 222 is an interview with Mark Mahaney, Managing Director at Royal Bank of Canada (RBC). RBC is Canada's biggest bank, and one of the largest in the world based on market capitalization. Mark is one of the top internet analysts in the world, being ranked #1 by Institutional Investor Magazine numerous times. His research on the e-commerce space are all must reads. In this interview, we discuss his new research note on Amazon, raising their price target to a Street-high $3,300 based on the impact of Covid-19 on it's business. In this broad ranging interview, we discuss Covid-19, Amazon's retail business, it's ad business, amazon web services, logistics, as well as competitors, Shopify, eBay, Etsy, and Chewy. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP221 - E-Commerce Logistics Crunch Episode 221 covers recent news including logistics moves from UPS, FedEx, and Amazon. Past Events Jason NRF Interview Leaders of Change Interview Upcoming Events NRF Global Trends from the Reopening of Stores June 8th, 11am ET. Hear from retail industry leaders Jason Goldberg, chief commerce officer of Publicis, and Sucharita Kodali, VP and principal analyst at Forrester, on what retailers are seeing as their global stores reopen post-COVID-19 Amazon News Amazon adds 12 new planes (now has 80 on it's way to 200). Prime day moved to September, Summer Sales June 22nd. Amazon Grocery Store coming to Chicago Lowes- Same store sales up 11.2%, e-commerce up 80% Other News Gucci – Personalized Video Shopper UPS/FedEx – Surcharges Kylie Jenner – Inflated revenue ($177 million last year) Instacart Media Network Target Instagram Checkout Shopify Marketcap $90B, IBM $114B Lickable Screen – Norimaki Synthesizer Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 221 of the Jason & Scot show was recorded live on Wednesday, June 3rd, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP220 - Retail Earnings News Episode 220 covers a variety of retail earnings reports and news. Retail Earnings Walmart – Same store sales up 10%, e-commerce up 74% Target – Same store sales up 10.8%, e-commerce up 141% (curbside up 278%) Home Depot- Same store sales up 7.1%, e-commerce up 79% Lowes- Same store sales up 11.2%, e-commerce up 80% Race to $1.5T Market Cap (as of 5/20/2020) Apple Inc. $1,383,649,809,668 Microsoft Corporation $1,407,941,498,171 Amazon.com, Inc. $1,245,912,492,214 Other News Amazon News – JCP and AMC rumors Facebook – New e-commerce option Fritolay Direct to Consumer Launch Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 220 of the Jason & Scot show was recorded live on Wednesday, May 20th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP219- Live Listener Questions Episode 219 is a live show featuring live audience questions. Jason & Scot get to interact with listeners live. It's also a rare chance to watch the podcast, as the episode was recorded with video, watch it on YouTube. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 219 of the Jason & Scot show was recorded live on Wednesday, May 7th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP218 - Amazon Q1 2020 Earnings and Covid News Episode 218 covers some Covid-19 related e-commerce news, and provides an analysis of Amazon's Q1 2020 Earnings. Announcement Next weeks show will be a live listener question show. Join our Zoom webinar on May 6th at 9pm ET, and you can watch us make a show, and ask your own questions. https://us02web.zoom.us/j/89837125650?pwd=QTM2QWZKRDlSNFFIU0xnRmZ2VWowQT09 Password: 877145 Webinar ID: 898 3712 5650 International numbers available: https://us02web.zoom.us/u/kuutcaEJm News Shopify becoming a marketplace? Google shopping is now free Covid impact 630,000 retail businesses have been closed since mid-March (about 61% of sf sq) Forrester 16% E-Com -> 25% in april (70% digital influence) 3% digital grocery -> 10% digital Grocery Goldman Sachs: Retail Chain down 20.9% ShopperTrack: Traffic down 48% Bankruptcies – JCREW, Neiman, JCP, Tuesday Morning, Lord & Taylor Gordon Brothers 25,000 stores and 100,000 restaurants could end up closing permanently this year UBS 100,000 retailers close by 2025 (15% -> 25% e-com penetration) Everyone making PPE Happy Story: Pets ("adopt a pet" surged about 335% in volume) Simon Properties Opening Plans Amazon Q1 2020 Earnings Earnings Release (PDF) Presentation Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 218 of the Jason & Scot show was recorded live on Thursday, April 30th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP217 - OfferUp CEO Nick Huzar Episode 217 is an interview with Nick Huzar (@nickhuzar), the Founder and CEO of OfferUp (@OfferUp). OfferUp is the largest mobile marketplace in the U.S, facilitating consumer to consumer sales of second-hand goods. In this interview, we discuss OfferUp's recent fund raise, the acquisition of LetGo, and the state of C2C Marketplaces during Covid-19. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 217 of the Jason & Scot show was recorded live on Thursday, April 23rd, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:24] Welcome to the Jason and Scott show this is episode 217 being recorded on Thursday April 23rd 2020 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo. Scot: [0:39] Hey Jason and welcome back Jason Scott show listeners we are still recording during this fun pandemic shelter at home period and because we normally when we're not she'll bring it home have day jobs record the podcast late late at night it really restricts people that are crazy enough to come on the podcast so we're using this opportunity to go through what I would call our Marketplace bucket list. So today on the podcast we have another bucket list guess this is pretty exciting. One of the biggest Trends in US market places that's kind of under the radar and if you go to like a lot of trade shows and stuff but it is if you look at traffic data you realize there's a really big movement here, is what I would call a new family a new innovation around smartphone app based consumer to consumer or some people say person-to-person marketplaces. So today on the show we are really excited to have the CEO of what I believed to be the largest one of these these new kind of mobile market places we, the CEO of offer up Nick who's are welcome to the show Nick. Nick: [1:43] Thanks for having me it's great to be here. Scot: [1:45] Do you prefer person-to-person consumer-to-consumer or do you use some other lingo. Nick: [1:50] I think it's I think it's all the same that the the main idea is you know leveraging this technology that's in all of our pockets to kind of reimagine local Commerce as we know it. Jason: [2:05] Awesome and Nick we may be the only ones in the planet that have a Marketplace bucket list but we're we're. Nick: [2:14] Everyone needs one. Jason: [2:15] Yeah everyone should have one but I feel like we're the only ones that are cool enough to actually have one so thanks for helping us check one one off but before we jump into OfferUp in marketplaces we always like to give listeners a little bit of color about your background so can you tell us what you're doing and how you came to OfferUp. Nick: [2:35] Yeah happy to so I've always been in the I'd say the Internet space pretty much since I graduated college. [2:42] Kind of dating myself now but I used to I remember coming out of school I had to explain to people on companies why they needed a database connected to their website so that's kind of gives you an idea of when I graduated college. But I've always been fascinated by I think the the endless possibilities with the internet so in some way shape or form of. I've been in at various startups you know throughout most of my career I did some briefs tents at T-Mobile. Spend a little bit of time at Microsoft you know I've done a few different companies my previous company too, OfferUp was called connects most people have no idea who the heck we were I'm not surprised but we started. [3:26] Connects pre Friendster and so sometimes I'll server after remind people what the heck was Friendster or Friendster came before my space and my space came before Facebook so we were very early I think I'd like to say I learned a lot of a. Mistakes kind of how to build a company and a startup. And you know ultimately I had no plans on doing another startup there a lot of work but I had a daughter on the way and I was so excited I went into this room full of stuff. That I had in my house and I was going to turn it into her nursery and that became the spark, and that ultimately turned into OfferUp and you know for me would you know I had I didn't jump on it right away I mean clearly you know I think there's a long as a graveyard of companies that have tried to. [4:15] Compete locally but. I think what what what drew me to this opportunity was this device that is now in all of our pockets but back when we started off her up you know very few people had smartphones in fact there was no Android phone. So you know what I what I could imagine at the time was like look I just wanted to make these. I just wanted to clear out this room like quickly and there was no e

EP216 - Marketplace Pulse founder Juozas Kaziukenas Episode 216 is an interview with Juozas Kaziukenas aka "Joe" (@juokaz), the Founder and CEO of Marketplace Pulse (@marketplacepulse). In this interview, we discuss the state of North American marketplaces, their trajectories, and current impacts of Covid-19. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 216 of the Jason & Scot show was recorded live on Thursday, April 17th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP215 - What to read during a pandemic This episode is a list of suggested resources to read for those looking to do some professional development in the commerce space. (all book links are amazon affiliate links) The episode also features an interview with Rishad Tobaccowala (@Rishad) Rishad's is the author of "Restoring the Soul of Business: Staying Human in the Age of Data" published by Harper Collins. Additional writings can be found on the Re-Inventing blog. The interview starts at 15:50 of the podcast. Rishad also has an amazing photography feed on Instagram @RishadT. Another book mentioned on this list is Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption – Stephen Dennis. Stephen is hosting a virtual book launch party (including @retailgeek and some e-commerce celebrities) on Tues April 14 at 4:15pm ET, that will include myself and some commerce guest stars. Pre-register here. Here are some always updated resources: A complete list of recommended books for commerce Pros (including a superset of the list provided here, is always available here: Recommended Books. A list of 250 commerce influencers to follow on twitter. That list includes 50 commerce journalists. A list of recommended commerce podcasts. A list of recommended commerce websites and newsletters. Finally, when the pandemic is over, here is a list of commerce events. Here are all the specific resources mentioned on todays show: Personal Development How to Fail at Almost Everything and Still Win Big: Kind of the Story of My Life – Scott Adams Win Bigly: Persuasion in a World Where Facts Don't Matter – Scott Adams Loserthink: How Untrained Brains Are Ruining America – Scott Adams The Catalyst: How to Change Anyone's Mind – Jonah Berger Restoring the Soul of Business: Staying Human in the Age of Data, Rishad Tobaccowala Startup / Entrepreneurship Good to Great: Why Some Companies Make the Leap and Others Don't – Jim Collins Turning the Flywheel: A Monograph to Accompany Good to Great – Jim Collins The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail – Jim Collins Crossing the Chasm, 3rd Edition: Marketing and Selling Disruptive Products to Mainstream Customers – Geoffrey A. Moore Zero to One: Notes on Startups, or How to Build the Future – Peter Thiel Hard Thing About Hard Things – Ben Horowitz What You Do Is Who You Are: How to Create Your Business Culture – Ben Horowitz The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses – Eric Ries The Checklist Manifesto: How to Get Things Right – Atul Gawande Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader – John Rossman (John was a guest on Episode 181) Extreme Ownership: How U.S. Navy SEALs Lead and Win – Jocko Willink Future Is Faster Than You Think – Peter Diamandis E-Commerce / Retail / Case Studies Sam Walton: Made in America: My Story – Sam Walton I Love Capitalism!: An American Story – Ken Langone The Perfect Store: Inside eBay – Adam Cohen In The Plex: How Google Thinks, Works, and Shapes Our Lives – Steven Levy The Facebook Effect: The Inside Story of the Company That Is Connecting the World – David Kirkpatrick The Everything Store: Jeff Bezos and the Age of Amazon – Brad Stone Reengineering Retail: The Future of Selling in a Post-Digital World – Doug Stephens Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption – Stephen Dennis Billion Dollar Brand Club: How Dollar Shave Club, Warby Parker, and Other Disruptors Are Remaking What We Buy – Lawrence Ingrassia (Larry was on Episode 207) Movies Glengarry Glenross Boiler Room The social network Girlboss – Based on Nasty Gal founder Sophia Amoruso's autobiography #Girlboss Office Space Startup.com TV shows Undercover Boss Shark Tank The Profit SiliconValley Halt & Catch Fire Mr Selfridge Succession Mr Robot Black Mirror Non Conventional S1s – Casper, Chewy (Retail Roadshow) Shareholder Letters (Amazon, Berkshire Hathaway) Company conference calls – (Amazon/eBay/Shopify/Etsy/Alibaba) Investor Relations Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 215 of the Jason & Scot show was recorded live on Wednesday, April 8th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP214 - Stifel Managing Director Scott Devitt on Covid-19 Episode 214 is an interview with Scott Devitt, Managing Director of Internet Equity Research at Stifel, in which we discuss the potential economic impacts of Covid-19. In this interview, we discuss the travel, hospitality, and e-commerce industries, with a deep dive into some of the factors that will impact Amazon. To receive Scotts research and analysis, send an email to him [email protected] and ask to be added to his distribution list. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 214 of the Jason & Scot show was recorded live on Thursday, April 2nd, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP213 - Deloitte's Kasey Lobaugh Recessions and the Future of Retail Episode 213 is an interview with Kasey Lobaugh, Principal and Chief Retail Innovation Officer for Deloitte. This time we discuss a report Deloitte published last year "Boom, gloom, or doom? What the next recession might mean for consumer companies" which is suddenly very relevant to retailers facing the Covid-19 epidemic. Kasey also gives a sneak preview of new report exploring the history of predictions around "The Future of Retail". Look for announcement about that research on Kasey's twitter feed @klobaugh http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP212- Jason & Scot Show Live Listener Questions About Covid-19 Impact On Commerce Episode 212 is a live show featuring audience questions about Covid-19 and it's potential long term impact on retail. Jason & Scot get to interact with listeners live. It's also a rare chance to watch the podcast, as the episode was recorded with video, watch it on YouTube. Subscribe to the audio version of the podcast at: http://jasonandscot.com. (or wherever you listen to podcasts) Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP211 - ThirdLove Co-Founder David Spector David Spector is the Co-Founder of ThirdLove, a digitally native direct to consumer women's intimates brand. Dave founded the company with his wife Heidi Zak. In this interview with Dave, we discuss the origin of the company, their data driven approach to designing products, the challenges with scaling a DTC company, and the potential role of omni-channel. We also discuss their public feud with Victoria Secret. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 211 of the Jason & Scot show was recorded live from the Etail West tradeshow in Palm Desert on Wednesday, February 26th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP210 - Amazon Grocery and News Episode 210 is a recap of the weeks news, including eTailWest recap, Amazon Go Grocery, Walmart new programs, impact of Coronavirus, and retailer earnings reports. eTail West recap Amazon Amazon Go Grocery Amazon Grocery Micro Fulfillment Amazon Basics Bedding Pop-Up Jason's Forbes article on digital grocery: The Race To Reinvent Grocery: How Amazon, Walmart And More Are Trying To Conquer The Space Coronavirus US malls 'will be hit hard' if coronavirus worsens, study finds Walmart Walmart+ Walmart Fulfillment Service (WFS) Merchandising Reorg Other Saks - CEO Helena Foulkes to step down Nordstrom - Erik Nordstrom named sole CEO L Brands - Sells Victoria Secret, Les Wexler steps down Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 210 of the Jason & Scot show was recorded on Wednesday, March 4th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP209 - Moosejaw CEO Eoin Comerford Eoin Comerford is the CEO of MooseJaw. An omni-channel outdoor retailer, acquired by Walmart in 2017. In this interview with Eoin we discuss Moosejaw's unique positioning as "The most fun outdoor retailer on the planet" and some of the innovative marketing campaigns Moosejaw has developed. We also explore their omni-channel strategy, rewards program, owned products, and some of the systemic headwinds facing the apparel industry. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 209 of the Jason & Scot show was recorded live from the Etail West tradeshow in Palm Desert on Tuesday, February 25th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP208 - Elliot CEO and Founder, Sergio Villasenor Sergio Villasenor (@sir_gee_ohhhhh) is the CEO and Founder of Elliot. Elliot is a modern, mobile first e-commerce platform that describes itself as: "The easiest way to sell there, there, there too, yes there & yes all the way over there. No-code e-commerce platform for every there & where you want to sell." In this interview with Sergio, we get a great overview of Elliot's features, what sets it apart, and what their vision for the first is. Sergio also breaks some news about the platform. As of April 1st, they will offer a free SaaS version (except for payment processing fees), and will open source the entire platform. You can join Elliots WhatsApp group by sending a message to 347-715-0728, and get early access to new features. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 208 of the Jason & Scot show was recorded on Thursday, February 20th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP207 - "Billion Dollar Brand Club" author Lawrence Ingrassia h Lawrence Ingrassia ([email protected]) is the author of "Billion Dollar Brand Club: How Dollar Shave Club, Warby Parker, and Other Disruptors Are Remaking What We Buy". (Amazon Affiliate Link) In this interview with Larry, we discuss many of the brands covered in the book including Dollar Shave Club, Warby Parker, eSalon, Mohawk, Anker and Tuft & Needle, as well as many of the ecosystem companies that developed to enable the DTC movement including Facebook, Quiet Logistics and Locus Robotics. We discuss the trends of DTC companies turning to brick and mortar. New ways to leverage data to identify product niche (what Larry called the "money-balling of DTC), and what the future may hold for DTC. We also cover events that happened after the book was published, including the FTC's blocking the Harry's acquisition, Caspers IPO, management challenges at Away. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 207 of the Jason & Scot show was recorded on Tuesday, February 11th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP206 - Amazon Q4 2019 Earnings Deep Dive Amazon released their Q4 2020 earnings on Thursday Jan 30th. In a holiday quarter that has proved to be challenging for many retailers, Amazon soundly beat analyst expectations, and raised their governance for Q1 2020, driving their stock up. Amazon's market cap is currently larger than the next six largest retailers combined, and their competitive advantage may be even greater. In this weeks episode we do a deep dive into all the details of the earning report. We look at top line results, AWS, ads, physical retail, and Logistics. We break down what it all means, and leave you with our conclusions. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 206 of the Jason & Scot show was recorded on Friday, January 31st, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP205 - CES and NRF 2020 Recap CES 2020 was in Las Vegas Jan 7th - Jan 10th. NRF Big Show 2020 was in New York Jan 11-14th. Scott Galloway (ProfG) hosting a 2020 Tech Prediction lecture the evening of Jan 14th. PSFK Future of Retail 2020 event on January 15th. We recap them all with a lens on what's relevant to retailers and digital shopper marketers. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 205 of the Jason & Scot show was recorded on Wednesday, January 23nd, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Google Automated Transcription of the show Transcript Jason: [0:24] Welcome to the Jason and Scot show this is Episode 205 being recorded on Wednesday January 22nd 2020 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo. Scot: [0:39] Hey Jason and welcome back Jason Scott show listeners well those of you that are regular listeners have probably realized we has been a little while since we put out a show and the reason why is my colleague Jason here has been traveling like a crazy man. Jason: [0:55] This is true I have my annual fun start to the year with the whole CES in RF Marathon which I just got back from. Scot: [1:06] I thought this year you weren't doing CS what what what happened we had a client call and Russia. Jason: [1:11] Did end up yes having to go for a shorter than usual stay at CES but I did end up having to make an appearance. Scot: [1:18] What happens when you're the chief digital retail e-commerce strategist goes goes that way. Jason: [1:25] Yes when you yes it's true when you have that many words in your title like unplanned trips are part of the bargain. Scot: [1:33] Coco we thought would use most the show to kind of catch up on that and then try to work some news in there too let's start at CES in the first of all big question did you get any new gadgets. Jason: [1:45] You know a disappointing year for me personally and part of that may be because it was a shorter trip the, the stuff like the stuff I tend to discover that like I personally want is maybe deeper in the CES catalog and I maybe didn't get to all of those booths this year I kind of had to hit the main. Main Milestone booths so yeah nothing super excited I got I maybe have a little. Personal problem hoarding Chargers and cables and so there are some nice new, um third-party chargers for the Macbook so I did get a new anchor and the new hyper juice hundred watt charging systems. Yeah no no super important purpose but yes I have some new Chargers that I have to hide from my wife I don't think she even cares about the spending I think she just cares about all the space that the unused. Chargers take up in our life. Scot: [2:50] Yeah there's a drawer there where they all could live. Jason: [2:52] Yeah in my workshop it's more of a a system of drawers for. Scot: [3:01] They buy hcf like the 1985. Jason: [3:05] I mean people people laugh at me but then we need to find a 30 pin Mac charger for iPhone 3 I have one. Scot: [3:14] Boom I got it yeah. Jason: [3:18] Yeah so yeah got some new Chargers and I did this is kind of CES adjacent but I did get all new networking hardware for my home office so I think you and I both did internet connection upgrades. For the holidays and I added a fancy new firewall router access point and switch. Scot: [3:44] Furcal are you gigabit. Jason: [3:46] I am so so Comcast just add a gigabit in my neighborhood so we upgraded to gigabit and then I'm using, this cool new device called the unify dream machine, which is from I want to say it's a Ubiquiti networks and they do a lot of. Commercial Wi-Fi equipment for like schools and institutions and things and so this is a a. A Wi-Fi access point a firewall and and said a managed switches that are all controlled from their commercial software. Way overkill for a home network but fun for tinkering. Scot: [4:35] Yeah I think I've seen one of those is it a it looks like a little cylinder. Jason: [4:39] It exactly so historically like they met they mostly make rack-mounted equipment and this is the first time they've, they've made an all-in-one that that is supported by their sort of, business level software and it looks like a cylinder and in fact it reminds people a lot of, discontinued Apple Wi-Fi access point and so there's some people from that we're big fans of that, that I forget what that was called like they are. Scot: [5:11] I had one I can't remember it's called him. Jason: [5:16] So yeah so people people think it's the spiritual successor to the Apple. Scot: [5:23] Cool what else any interesting Commerce news is he yes. Jason: [5:27] Yeah I actually thought it was a reasonably important year for Commer

EP204 - 2020 Annual Predictions 2019 Recap - Predictions made on episode 159 Scot At least 5k more store closures in 2019. Yes. 9,300 US store closures per Coresight. Amazon – Prof Galloway is big on Amazon having to create a AWS spinoff and has moderated that to tracking stock. I'm going to predict Amazon doesn't do either of those things. But this WILL be the year they break ads out. Yes. Galloway was wrong. eBay/Alibaba – I think this is the year when they both need to do something big and the stars are aligning for a combination there. Nope. Shopify gets acquired by one of the big ad-based companies (facebook/google most likely) Nope. Walmart stumbles in e-commerce. Nope Score 2/5 Jason Amazon store count exceeds 1000 stores Nope. 571 Amazon Stores 22 Book 15 4-Star 8 Pop-ups 25 Go 2 liquor 499 Whole Foods Walmart buys a last mile firm Nope Another big bankruptcy (going to be a tougher than expected year, JCP, category killers Office, BBBY, Neiman). Yep (Payless ShoeSource, Destination Maternity Shopko,Forever 21, ShopKo, Gymboree, Things Remembered, Charlotte Russe, Diesel, Z Gallerie, Charming Charlie, Barneys, Sugarfina, etc ...) Mobile commerce revenue passes Desktop – Aided by PWA's, and payment API's we see mobile gap narrow. Nope. 60/35/5 Desktop/Mobile/Tablet Nov-Dec via Adobe. Fads (Voice Commerce, Customer facing AI, SocialCommerce, VR BlockChain). Yes BONUS: Amazon breaks out prime revenue (No) Score 2/5 An epic fail for Jason & Scot! It turns out the future is difficult to see (and our case the timing is also tough). 2020 Predictions Scot Shopify wilts a bit - new competition comes out with different angles (marketcap stays static) Fedex does something drastic - buy eBay? Merge with Alibaba? The year of returns - "happy returns" - a startup raises $100M+ in space. Mallageddon continues At least another 8k stores Google gets aggressive in ecommerce 10% traffic to 'shopping actions' buy ebay/fedex Jason Walmart - growth slows due to completion of grocery build out. Marc Lore leaves Walmart. Amazon - Opens affordable grocery concept. Digital grocery wars heat up. Owned brands continue to grow. 5% of retail in 2019, could be 8-10% in 2020 (as measured by IRI, for CPG private label). Installment Payments heat up - At least one company is acquired (Affirm, Afterpay, Klarna, QuadPay, Sizzle) Digital in-store heats up, QR codes make a comeback Bonus: Cashier-less stores (Amazon Go), blockchain, 5G, big data, and personalization won't have a significant impact on retail. No DNVB will break out. No major retail anti-trust actions in US. Brick & Mortar Marketplaces won't take off (Showfields, Neighborhood Goods, B8ta). Shopify won't compete with Amazon. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 204 of the Jason & Scot show was recorded on Thursday, January 2nd, 2020. Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. http://jasonandscot.com Google Automated Transcription of the show Transcript Jason: [0:24] Welcome to the Jason and Scott show this is episode at 204 being recorded on Thursday January 2nd 2020 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo. Scot: [0:40] Hey Jason and welcome back Jason Scott show listeners will Jason happy New Year happy new decade hope you had a really good last decade and I hope you had a good holiday. Jason: [0:53] I did Happy New Year to you. I'm with you on that new decade but they're you know there's some controversy about whether it is a new decade or not. Scot: [1:01] Yeah I don't believe that it's a it's a 10 plus one problem we'll just to sweep sweep past. Jason: [1:07] Yeah it's the twenties as far as I'm concerned so. Yes but it has already happened I nailed our intro despite the fact that we typed 2019 in the show notes. Scot: [1:22] Azle Easter I got them there for you you found it. Jason: [1:25] Yeah I was I felt I felt special about myself that I was able to fix that on the Fly. Scot: [1:32] Who said the most important question is have you been able to see the new Star Wars movie. Jason: [1:36] Oh my God Scott I've been thinking about you nonstop because yes I got to see the new Star Wars movie and obviously we'll will be spoiler-free but I I was totally happy with it and enjoyed it. Scot: [1:48] Yeah yeah me too weird thing happen to me where I've gotten to where I kind of like the Mandalorian almost better than the movies so I don't know. Jason: [1:57] So here's why I've been thinking about you nonstop my 4 year old is now both feet in on Star Wars everything. Scot: [2:06] Good quality parenting right there. Jason: [2:08] So we wouldn't want some of the movies there's a ton of like kid-friendly Star Wars content you probably knew all

EP203 - Shopper insights from NPD Checkout NPD Checkout is a product from NPD that scan physical and digital receipts from a panel of more than 100,000 users to get a unique look into consumer purchase patterns in a variety of product categories. Jeremy Allen, Group President of Checkout, and Patty Altman, SVP Client and Business Development at Checkout join us to discuss what we can learn about the holiday from their dataset. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 203 of the Jason & Scot show was recorded on Tuesday November 16th, 2019.

Support the Show: The Jason & Scot Show as been nominated for "Best Retail Media Resource" by the VIP awards. We'd appreciate your support, if you could take a minute to vote for us. Adobe Recap Taylor Schreiner is the Director of Adobe Digital Insights. He uses Adobe's data to give us a recap of the Cyber 5 (the five shopping days from Black Friday through Cyber Monday, this year Nov 29 - Dec 2). Adobe Holiday Dashboard Thanksgiving 11/28 - $4.2B (up 14.5% YoY) below forecast of $4.4B Black Friday 11/29 - $7.4B (up 19.6% YoY) below forecast of $7.5B Saturday - 11/30 - $3.6B (Up 18% YoY) at forecast Sunday - 12/1 - $3.8B Monday - 12/2 - $9.4B (up 19.7% YoY) at forecast Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 202 of the Jason & Scot show was recorded on Wednesday December 4th, 2019. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Support the Show: The Jason & Scot Show as been nominated for "Best Retail Media Resource" by the VIP awards. We'd appreciate your support, if you could take a minute to vote for us. Adobe Recap Taylor Schreiner is the Director of Adobe Digital Insights. He uses Adobe's data to give us a recap of the Cyber 5 (the five shopping days from Black Friday through Cyber Monday, this year Nov 29 - Dec 2). Adobe Holiday Dashboard Thanksgiving 11/28 - $4.2B (up 14.5% YoY) below forecast of $4.4B Black Friday 11/29 - $7.4B (up 19.6% YoY) below forecast of $7.5B Saturday - 11/30 - $3.6B (Up 18% YoY) at forecast Sunday - 12/1 - $3.8B Monday - 12/2 - $9.4B (up 19.7% YoY) at forecast Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 202 of the Jason & Scot show was recorded on Wednesday December 4th, 2019. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP201 - Cyber5 2019 Hot Take Cyber 5 is the five shopping days from Black Friday through Cyber Monday (this year Nov 29 - Dec 2). Adobe Recap Adobe Holiday Dashboard (note: numbers updated after show was recorded) Thanksgiving 11/28 - $4.2B (up 14.5% YoY) below forecast of $4.4B Black Friday 11/29 - $7.4B (up 19.6% YoY) below forecast of $7.5B Saturday - 11/30 - $3.6B (Up 18% YoY) at forecast Sunday - 12/1 - Not reported Monday - 12/2 - $9.4B (up 19.7% YoY) at forecast We'll have an Adobe analyst on next week to break down results. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 201 of the Jason & Scot show was recorded on Monday December 2nd, 2019. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP200 - Walmart Chief Customer Officer Janey Whiteside Episode 200 is our 4 year anniversary, featuring an interview with Janey Whiteside, EVP and Chief Customer Officer at Walmart. Anniversary Recap First Show November 13, 2015 (11.11 recap) 176 hours (over 7 days of straight content) First Guest: Peter Cobb (Episode 15, 2/24/16) Jason Company Names: 4 (Razorfish, Sapient.Razorfish, Publicis.Sapient, Publicis Group) Most Popular Guest Show: Ken Worzel, Nordstrom Most Popular News Show: Amazon acquires Whole Foods Most Popular Deep Dive: Artificial Intelligence Most Frequent Guests: Samir Bhavnani (1010 Data now Commerce IQ) EP 103: Amazon Private Label Deep Dive EP 125 Johnson & Johnson EP 151 Tyson Food e-Commerce Tamara Gaffney (Adobe) EP 60 Holiday Preview 2016 EP 109 Cyber 5 Recap 2017 EP 155 Cyber 5 Recap 2018 Special Mention: Melissa Dooley 2x and Jamie Dooley 2X Janey Whiteside Interview (Timecode 6:34) In this wide-ranging interview, we cover many topics, including: Janey's background at Amex The role of Chief Customer Officer at Walmart Doing things at Walmart Scale What does digital mean at Walmart Private Label Amazon Challenges and opportunities of value focus Innovation The future of retail Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 200 of the Jason & Scot show was recorded on Wednesday October 9th, 2019. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP199 - Dreamforce and Retail Earnings Episode 199 covers the 2019 Dreamforce Conference as well as this weeks news including Walmart and Target earnings reports.. Dreamforce Salesforce held their annual Dreamforce Conference in San Francisco this week. They launched a major new functionality "Customer 360 Truth" a universal customer data platform. Singles Day - 11.11 Day - $38.38 billion US (up 26% YoY) Amazon News Nike leaves Amazon Amazon Grocery Concept in LA won't have Amazon-Go Amazon is internally testing Amazon-Go in grocery sized space in Seattle Earnings Reports Walmart - US up 6.6%, E-commerce up 41% (mostly grocery) Target - Retail up 4.5%, E-Commerce up 31% (mostly store pickup/fulfillment) Other News PayPal acquired Honey for $4b. 20X their $200M Revenue Kylie Jenner sold 51% of her business to Coty for $600m Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Episode 199 of the Jason & Scot show was recorded on Thursday November 21st, 2019.

EP198 - Holiday Forecasts A weekly podcast with the latest e-commerce news and events. Episode 198 covers the 2019 holiday forecasts, store visits, and news. Reviews Jason & Scot both received the new Apple AirPods Pro and the Amazon Echo Buds. Both liked the Apple product better. Echo buds had better noise cancelation, but an inferior fit/design, poor microphone, and a case that's too big for a pocket. Trip Reports Nordstrom NYC Flagship Amazon Bookstore remodels and FourStar Showfields Macy's new Story display Starbucks Pickup Only location News Gap CEO, Art Peck steps down Sears Closing 96 more stores, leaving 182 Sears and Kmart stores Barneys Liquidation Assets – Great American Group and Tiger Capital Group IP – Authentic Brands, will be licensed to Saks Fifth Ave Profitero Price Study (Amazon is price leader) Shopify – Adds an Email ESP First Insight Study "Amazon Past it's Prime" – Pretty silly methodology (stated preferences of 1000 people), don't put too much stock in it. Holiday Forecasts NRF Nov-Dec excludes automobile dealers, gasoline stations and restaurant 3.8% – 4.2% over 2018 to a total of between $727.9 billion and $730.7 billion (vs 2.1% last year, or 3.7% last 5 years). AlixPartners November-January Total Retail increase of 4.4% to 5.3% Deloitte: November – January Total sales are expected to exceed $1.1 trillion Total Retail 4.5% to 5% rise in 2019 (vs. 3.1% last year) Digital $144-$149B 14-18% growth (up from 11.2% in 2018) Kantar Oct-Dec Total Retail 3.8% (vs. 3.1% last year) Online 14% vs 10.8% last year Salesforce November 1 to December 31 Digital revenue growth this holiday season at 13% YoY to 4136B Hub: https://www.salesforce.com/solutions/industries/retail/holiday-insights Adobe Nov-Dec 14.1% increase online (totaling $143.7B) MetaForecast (summary of the forecasts): 14.25% Online (range is 13-18%) 4.35% Total Retail (range is 3.7% – 5.3%) – last yr was 2.1% Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 196 of the Jason & Scot show was recorded on Thursday November 7th, 2019. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP197 - Personalization Deep Dive This episode is a deep dive into Personalization. Definition and Level Setting Best Commerce Practices Future Opportunities Conclusion and Recommendations Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 197 of the Jason & Scot show was recorded on Monday, September 30. 2019. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP196 - Apple Flagship, News, and Listener Questions A weekly podcast with the latest e-commerce news and events. Episode 1946 covers a visit to Apple's new flagship on 5th Ave in NYC, recent industry news, and listener questions. Apple 5th Ave Flagship Reopens News 2019 Holiday season has 6 fewer days between Thanksgiving and Christmas Credit card companies release new e-commerce payment flow EMV SRC Best Buy moves to one-day delivery Nordstrom opens New York Flagship Barneys Bankruptcy eBay, Nike, and Underarmour get new CEO's Google Shopping flash sale and 'buy on google' Listener Questions Q1: Michelle Grant - Amazon and Walmart have patents around predictive shipping. Could you speculate on what impact predictive shipping will have on commerce? You mentioned it in episode 187, but it would be great to get more details. Q2: Holly Marie Pfeifer What's the future look like for personalization with ITP cracking down on Safari and talks about Google being close behind in restricting third party cookies? Q3: Jeff Vogl I saw Jason's question to Tobi about performance and PWAs, do you see them actually sticking? I know they "hot" right now, but how many PWAs do either of you have on your phone? Of those, besides Amazon, how many do you really use? Seems like something that works for the Amazons and Nordstrom's of the world, but do you see it as a mid market reality? Q4: Karri Koivuniemi Any new info regarding what Adobe is doing with the Magento? What's your brief take on the current ecom platform landscape? Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 196 of the Jason & Scot show was recorded on Thursday October 24th, 2019. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP195 - Coca-Cola VP of Shopper Marketing April Carlisle April Carlisle, VP of Shopper Marketing National Retail Sales, The Coca-Cola Company. In this broad-ranging interview, we discuss Coca-Cola's digital footprint and strategy, digital shopper marketing, the evolution of e-commerce for consumables and grocery, and the future of shopper marketing. April was inducted into the P2PI's 26th Hall of Fame this year. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 195 of the Jason & Scot show was recorded on Monday, September 16th, 2019, live from the Grocery Shop trade show in Las Vegas, NV. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.