The Jason & Scot Show - E-Commerce And Retail News

**The Future of Agentic Commerce** In Episode 337 of the Jason & Scot Show, recorded on March 10th, 2026, hosts Jason "Retailgeek" Goldberg and Scot Wingo explore the transformative impact of agentic commerce, as discussed during a panel at Citi's 2026 Global Consumer and Retail Conference. Joined by experts Ron Josey and Paul Lejuez, they examine how AI technologies are reshaping retail, leading to impressive traffic growth for companies like Target and Amazon. The discussion highlights the balance between online and physical retail strategies, the rise of retail media networks, and the potential of AI-driven partnerships. Jason and Scott also analyze emerging market players, particularly in beauty and fashion sectors. Tune in for critical insights on the future of retail technology, and if you enjoyed this episode, please like our Facebook page and leave us a review on iTunes. Thank you for listening to Episode 337 of the Jason & Scot Show!

EP336 - Amazon Q4 Earnings Chapters 0:31 Welcome to the Jason and Scott Show 3:28 NRF Highlights and Personal Updates 5:54 Upcoming Conferences and Events 9:15 Anthropic's Super Bowl Ads 16:11 Claude Bot and Agentic Technology 16:42 Amazon Earnings Overview 23:32 Meta's Advertising Strategies 27:32 Google's AI Developments 35:45 Amazon's Earnings Call Insights 44:29 Retail Growth and Essentials 48:20 Marketplace Dynamics 49:42 AWS Performance and Challenges 54:26 Amazon's Advertising Business 1:00:31 Agentic Commerce and Future Predictions 1:13:43 Walmart Leadership Changes and Implication Welcome to a new installment of the Jason and Scot Show! In this special episode recorded on February 6th, 2026, hosts Jason Goldberg and Scot Wingo reconnect for an enlightening discussion following their experiences at the NRF and share key industry insights. This episode is packed with updates on Amazon's recent earnings call, the advertising landscape, and the emerging role of agentic commerce in the retail world. Join Jason and Scot as they kick off the episode by reflecting on their time at NRF, where Jason delivered an impactful keynote that had listeners buzzing. In a light-hearted banter, they dive into personal stories, including the often-asked question about Jason's son's sunburn during their recent Hawaiian vacation. From there, the conversation takes a deep dive into the evolving nature of retail, where both hosts express their excitement over how businesses are embracing the latest innovations in technology and AI. The duo then brings their focus to Amazon's latest earnings report, which revealed a robust growth in retail despite an ominous forecast for capital expenditures. While they discuss the implications of Amazon's projected $200 billion in investments—including expansion into AI infrastructure, fulfillment centers, and essential goods—Jason and Scot analyze whether Wall Street's reaction of an 8% drop was justifiable considering Amazon's overall performance in retail and advertising. Listeners will gain valuable insights on how Amazon's grocery strategies and its dominance in everyday essentials have created a competitive landscape that mirrors historic retail expansions, like Walmart's grocery initiative. The hosts also emphasize the relevance of the Amazon Marketplace, where third-party sellers are taking up 62% of total units sold, highlighting the synergistic effect between advertising and retail performance. The podcast also delves into the broader context of the e-commerce space, touching on AWS growth dynamics, the challenges posed by capacity constraints, and how they contribute to the narratives surrounding AI integration. With mentions of Anthropic's recent ad campaigns and competitor movements, listeners will appreciate the comprehensive look at the competitive dynamics shaping the industry. Throughout the episode, Jason and Scot maintain an engaging dialogue on the potential of agentic commerce, discussing the opportunities for businesses to adapt and innovate in a rapidly changing environment. Their analysis of the demand for AI-driven tools and the importance of maintaining consumer experiences culminates in a call to reflect on the value of assortment and the implications of shifting consumer behaviors. In conclusion, Episode 336 serves as both a detailed recap of Amazon's recent performance and a broader commentary on the evolution within the e-commerce sector. With thought-provoking insights and a playful rapport, Jason and Scot ensure that listeners walk away with both the latest news and a deeper understanding of where the retail industry is headed. Episode 336 of the Jason & Scot Show was recorded on Friday, February 6th, 2026 Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. http://jasonandscot.com

EP335 - Kevin Ertell The Strategy Trap http://jasonandscot.com In this electrifying episode of the Jason & Scot Show, recorded on Friday, October 10th, 2025, hosts Jason "Retailgeek" Goldberg and Scot\t Wingo welcome a very special guest and longtime friend, Kevin Ertell. With over 30 years of combined history, the duo dives into Kevin's impressive career trajectory, his extensive experiences in retail and strategy execution, and the valuable insights behind his newly released book, "The Strategy Trap: Why Companies Fail at Execution and How to Get It Right." Kevin's impressive background spans from starting at Tower Records to holding senior positions at iconic companies like Borders, Nike, and Sur La Table. He discusses his evolution in the retail space, the intricacies of establishing the first TowerRecords.com site, and his current role advising various businesses, including helping the Minnesota Timberwolves with their ticketing operations. As he unveils his book, listeners learn about the core theme: effective execution is the linchpin of successful strategy. Kevin breaks down the key concepts of his book, structured around the "six C's" that are critical for avoiding common pitfalls in strategic execution—co-creation, clarity, capacity, communication, coordination, and coaching. He emphasizes the importance of bringing teams together in the co-creation phase to ensure buy-in and alignment on the strategy, a central pillar in fostering commitment across the organization. The conversation touches on the significance of clarity in communication and the necessity of creating a space for people to provide feedback and understand their roles. Throughout the episode, Scot and Jason explore Kevin's practical strategies and actionable advice for leaders looking to strengthen their execution capabilities. Kevin offers insights on leveraging constraints creatively, encouraging listeners to view limitations as opportunities for innovation, much like how companies like Costco manage to maintain low prices while driving efficiency. As the discussion unfolds, the trio delves into the nuanced nature of workplace culture, highlighting the benefits of psychological safety, the impact of social incentives, and the importance of regular communication channels to keep everyone aligned within the execution framework. Moreover, they touch on fascinating concepts such as pre-mortems, a proactive method of anticipating potential failures before launching a project, differentiating it from the traditional post-mortem analysis. This mindset shift encourages teams to address concerns upfront, minimizing the likelihood of catastrophic missteps in execution. As the episode wraps up, Kevin shares his hopes for the book's impact, inviting listeners to access "The Strategy Trap" at their local bookstores or online. He emphasizes the vital interplay between strategy and execution, urging leaders to recognize that a well-crafted strategy is only as strong as its execution plan. Join us for this enlightening discussion filled with practical lessons, captivating anecdotes, and a wealth of insights from an industry veteran. Tune in, and let's embrace better execution practices for a thriving business landscape! Episode 335 of the Jason & Scot Show was recorded on Friday, October 10th, 2025 Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

For this episode we have an experiment for you. The NRF big show concluded Tuesday Jan 13th and Jason was invited to 'tie the bow' on the conference in the last keynote: Commerce Disrupted: Rise of the AI Native Consumer. For this podcast, we recorded the keynote's audio so you can experience the keynote. If you'd like to see the video we shot as well as the audio it's available here-> https://www.youtube.com/@Retailgentic The slides are available for you to download in PDF Format here.

EP333 - Jason Del Rey The Aisle http://jasonandscot.com Chapters 0:39 Welcome to the Json and Scott Show 2:23 The Amazon Book Debate 7:43 Inside Jason's Media Journey 10:50 Jason's New Venture 11:14 Launching The Aisle 19:25The Name Game 21:53 Blocking Bots on The Aisle 24:53 Sneak Peek of Upcoming Interviews 32:05 Is It a Bubble? 39:00 Exploring Conversational Commerce 46:10 Upcoming Event Insights 49:31 How to Subscribe to The Aisle 50:12 Closing Thoughts and Thanks 50:24 Predictions for AI Integration 54:02 Closing Thoughts on Industry Standards Welcome back to the Jason and Scot Show, where we celebrate episode 333 with a truly special guest. Recorded on Thursday, November 19th, this episode features Jason Del Rey, a prominent e-commerce journalist and the author of the acclaimed book, *Winner Sells All: Amazon, Walmart, and the Battle for Our Wallets*. Jason is launching a new paid newsleter about AI era of commerce "The Aisle." With a staggering combined history of over 30 years between Jason Goldberg, Scot Wingo, and Del Rey, this conversation dives deep into the evolving world of commerce and the exciting new venture that Del Rey is embarking upon. Kicking off the episode, Jason G and Scot share their long history with Del Rey, discussing his illustrious career covering e-commerce for major publications like Inc. Magazine, Ad Age, and Fortune. They reminisce about Del Rey's past appearances on their show (episodes 67 and 183) and set the stage for his latest project, an independent media company called "The Aisle." Del Rey recounts his trajectory into the e-commerce world, starting from covering digital media companies at Ad Age to eventually becoming an Amazon expert while working under media icons Walt Mossberg and Kara Swisher at All Things D. Del Rey reflects on his experiences as a journalist, highlighting his strong relationships with leading figures in the retail space, including interviews with Jeff Bezos, Doug McMillan, and Mark Lurie. He discusses the events he hosted—particularly the Code Commerce series—where he connected influential retail CEOs and tech leaders. As the conversation progresses, Jason G and Scot delve into Del Rey's motives for launching The Aisle, underscoring both personal and professional motivations. Del Rey candidly shares his views on mortality and the urgency to pursue one's passions, a perspective deepened by the early loss of family members and friends. Transitioning into the specifics of his new venture, Del Rey reveals that The Aisle will cover the future of commerce through the lens of AI and technology. He outlines his plans for a paid subscription newsletter focusing on everything from product discovery and conversational commerce trends to disruptive changes in online advertising. With features like intimate dinner events designed to foster candid dialogue among industry leaders, Del Rey aims to create a community that engages deeply with the evolving landscape of commerce. Listeners also learn about The Aisle's structure, including tiers of membership which offer a variety of benefits, from exclusive newsletters to off-the-record consultations with Del Rey himself. As the discussion unfolds, Del Rey emphasizes his experience-based approach to journalism, believing that deeper connections with his audience will allow for richer reporting and analysis. In a light-hearted exchange, the hosts discuss the nuances of conversational commerce and the evolving nature of how consumers interact with brands. Del Rey shares insights from his discussions with industry leaders, exploring the distinctions between textual and voice interactions in commerce. The guests speculate on the future of these trends, engaging in a spirited conversation about the balance between hype and genuine innovation in the AI commerce landscape. Before closing the episode, Del Rey enthusiastically introduces listeners to his first interview for The Aisle, featuring John Collison, co-founder of Stripe, discussing the future of payments and commerce. The episode wraps up with Jason G and Scot reflecting on Del Rey's journey and the exciting future that lies ahead for him and The Aisle, inviting their listeners to engage with the new publication that promises to deliver valuable insights into the world of commerce. As always, if you enjoy the show, consider subscribing and leaving a five-star review on iTunes. Join us next time for more engaging discussions about the future of commerce and technology! Episode 333 of the Jason and Scot Show was recorded on Thursday, November 19th. Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP327 - Kelly Goetsch Order Network eXchange (onX) Standard http://jasonandscot.com In this episode of the Jason & Scot Show, recorded on Thursday, November 6th, hosts Jason Goldberg and Scot Wingo welcome back Kelly Goetsch, now the President of Pipe17. They dive deep into the evolving landscape of e-commerce, order management, and the impact of AI on consumer experiences, taking us on a journey through the dynamic developments of the industry. The conversation kicks off with a nostalgic nod to a previous episode, highlighting the rapid shifts in technology and market dynamics since Kelly last joined the show during the height of the microservices boom in July 2021. The discussion emphasizes the transformation of order management systems (OMS) and how current customer expectations have been reshaped by giants like Amazon, pushing brands to adapt to new fulfillment models. Kelly explains how Pipe17 positions itself uniquely in the OMS space, competing not just with traditional systems but also embracing a network-based approach, citing their aim to redefine order operations for the modern era. Throughout the episode, listeners learn about the innovative concept of the Order Network Exchange (ONX) and the Commerce Operations Foundation, which aims to standardize communications between selling channels and fulfillment systems. Kelly describes the vision of a seamless, integrated environment where data flows between systems in real-time, vastly improving responsiveness to customer orders and effectively managing inventory across various platforms. The team delves into the significance of the Model Context Protocol (mCP), which allows AI to interface more effectively with various applications in real-time, exemplifying the transformative potential of AI within commerce settings. The conversation takes an intriguing turn as the hosts discuss the current state of e-commerce, focusing on how emerging technologies and shifts in consumer behavior are influencing future sales trends. Kelly expresses a bold prediction that more than 50% of e-commerce transactions will be influenced by AI in the near future. The dialogue also spans the evolution of payment solutions, summarizing the landscape of competing systems and the potential for disruption. Jason and Scot further probe the notion of the web's declining dominance compared to new AI-driven shopping experiences. Kelly shares insights about the changing nature of discovery channels and how AI can reinvent customer interactions in meaningful ways, potentially replacing traditional web browsing models. Amidst these discussions, Kelly highlights the importance of fostering collaboration within the industry, illustrating how cooperation can lead to overall growth and improved customer experience. As the episode wraps up, the conversation touches on the necessity for companies to become agile, moving away from prolonged evaluation processes towards a model that values continuous improvement. The discussion reinforces the idea that standards may provide the needed flexibility for businesses to adapt more readily to accelerating changes in technology. Tune in for this captivating episode, filled with rich insights into the future of e-commerce, AI's pivotal role in shaping customer experiences, and the transformative efforts underway at Pipe17! If you enjoyed this episode, please consider leaving a review on your preferred podcast platform, and don't forget to subscribe for more engaging discussions and industry insights! Episode 332 of the Jason & Scot Show was recorded on Thursday, November 6th, 2023. Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP331 - E.L.F. Beauty CDO, Ekta Chopra http://jasonandscot.com 0:42 Welcome to the Jason and Scott Show 0:57 Live from Las Vegas 1:09 Guest Introduction: Ekta Chopra 1:51 The Best Panel Ever 3:06 Ekta's Journey to Elf Beauty 4:26 Understanding Elf Beauty 6:28 From Cosmetics to Multi-Channel 8:02 AI in Retail: The Future 14:22 Maintaining Company Culture 22:30 The Impact of TikTok Shop 25:31 Attribution in a Multi-Channel World 29:19 Implementing AI at Elf 34:52 The Future of AI and Retail 40:53 Balancing AI with Humanity 46:21 The Importance of Loyalty Programs 48:04 Conclusion and Farewell Welcome to a special live edition of the Jason & Scot Show! In this episode, recorded live from Groceryshop in sunny Las Vegas on September 30, 2025, hosts Jason Goldberg and Scott Wingo celebrate the return of in-person podcasting after three years, reminiscing about their origins in the live podcasting scene and the upcoming 10-year anniversary of the show. Together, they welcome special guest Ekta Chopra, the Chief Digital and Innovation Officer of Elf Beauty, who shares insights into the fast-changing landscape of beauty and eCommerce. Ekta discusses her journey to Elf Beauty, a brand that has consistently emerged as a bold disruptor in the cosmetics industry. She explains how Elf was innovative from the start, selling $1 cosmetics online at a time when digital platforms were still developing. She proudly notes how the brand has evolved from its original direct-to-consumer model to a successful omnichannel powerhouse with a portfolio that now includes elf Cosmetics, elf Skin, and collaborations with other beauty brands. The discussion naturally transitions into the role of AI in eCommerce and how Elf is leveraging AI tools to revolutionize customer engagement and product development. Ekta emphasizes the importance of being where their community is by adopting new platforms such as TikTok, where Elf has successfully engaged consumers through authentic connections with content creators. The episode also dives into how the brand is navigating the evolving landscape shaped by AI, including enhancing search capabilities and content strategy to stay relevant and connected with younger consumers. As the conversation progresses, the hosts discuss the importance of data and customer-centric strategies in the age of AI. Ekta shares the significance of the Elf loyalty program in creating a seamless customer experience and maintaining relationships with consumers. The commitment to "human-in-the-loop" processes ensures effective integration of AI technologies while addressing ethical concerns. Listeners are encouraged to check out Ekta's informative Substack, "AI Chef," for insights into the intersection of AI and commerce, where she shares her ongoing learning journey and best practices for integrating AI into business operations. This exciting episode wraps up with a nod to the future of commerce, the balance between technology and humanity, and the continuing evolution all brands must undergo as they adapt to the changing marketplace. Join us for this engaging conversation filled with wit, humor, and a valuable glimpse into the future of beauty and eCommerce. **Episode 330 of the Jason & Scot Show was recorded live from Groceryshop on September 30th, 2025.** Don't forget to subscribe, leave a review on iTunes, and follow us on social media for more exciting news and updates! Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP330 - GroceryShop and ChatGPT Instant Checkout 0:38 Welcome to the Json and Scott Show 2:34 Catching Up After Two Months 2:59 Insights from NRF Europe 7:04 Retail Club Experience 13:22 Key Takeaways from Grocery Shop 24:09 Sampling Experiences at Grocery Shop 38:48 AI Trends in Retail 52:11 Closing Thoughts and Next Steps Join Jason and Scot as they celebrate recording their first live episode in three years for the Jason & Scot Show! Recorded on Tuesday, September 30th, 2025, this episode captures the excitement of being back together in person and highlights their dynamic discussions on the current state of retail and upcoming trends. From reminiscing about their podcasting journey since its launch in November 2015, Jason and Scot dive into the latest happenings in the retail space, especially from the two shows they recently attended: NRF Europe and Retail Club. Jason shares insights from his time at NRF Europe in Paris, where he participated in engaging discussions about retail innovations and the necessity of multi-lingual capabilities in a diverse market. With impressive attendance and notable exhibitors, he reflects on the event's success and the importance of adapting to multiple regional markets within Europe. Meanwhile, Scot delves into the Retail Club event held at Huntington Beach, California, highlighting its unique vibes with a beachside setup and a focus on AI-driven retail discussions. The event offered a refreshing departure from traditional conferences, focusing on interactive workshops and relationships rather than panels. Together, they explore the implications of AI in retail, including its transformative power over various operational aspects, and the importance of adapting to the evolving marketplace landscape. Jason and Scot also engage in a lively discussion about AI's role in shaping customer experiences, their predictions for the future, and how retailers can effectively harness these technologies while remaining competitive. They examine innovations such as electronic shelf labels, which are becoming increasingly prevalent in stores. Scot can't help but reference his ongoing obsession with the concept of "Agentic Native Vertical Brands," hinting at the evolving terminology in the retail sphere. In the latter part of the episode, they discuss their experiences at GroceryShop, where significant trends are emerging in grocery retail—especially regarding macroeconomic conditions, emerging AI technologies, and the vital role of retail media networks. The conversations shed light on how AI can enhance not only the customer experience but also the operational efficiencies of retailers. The broad-impact implications of GLP-1 medications on consumer habits are discussed as well, marking a notable trend in grocery shopping behaviors. Towards the end of the episode, Jason raises his anticipation for the upcoming trends in commerce, making it clear that the integration of AI into the shopping experience will continue to redefine how retailers operate. From discussions around inventory management, product recommendations, and dynamic pricing to the emergence of social commerce, this episode encapsulates the cutting-edge of the retail landscape. Tune in for this inspiring and enriching episode filled with insights and excitement around retail innovation! If you haven't already, subscribe to the Jason & Scot Show for more engaging discussions and updates on the future of retail. This episode was recorded on September 30th, 2025, at the GroceryShop conference, a fantastic gathering of thought leaders and innovators in the retail space, where Jason and Scot share their unique perspectives and observations on the fast-evolving landscape of retail. **Episode 330 of the Jason & Scot Show was recorded on Tuesday, October 30th, 2025.** Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP329 - Amazon Q2 2025 Results 0:38 Welcome to the Jason and Scott Show 12:57 Amazon's Mixed Earnings Report 18:07 The Impact of AWS on Retail 21:18 AWS Performance and AI Concerns 28:55 Amazon's Advertising Strategy 33:33 Amazon's Relationship with Google 35:24 The Future of AI Investments 39:44 User Experience and Advertising 42:42 Economic Uncertainty and Consumer Behavior Welcome back to the Jason & Scot Show! In episode 329, recorded on August 1st, 2025, we dive into the highly anticipated Amazon Q2 earnings report alongside other critical tech giants' earnings results. Your hosts, Jason Goldberg (the retail geek) and Scott Wingo, bring their expert insights and analysis of a rollercoaster earnings season that saw mixed results across the board. Kicking off the episode, Scot sets the stage with a review of Google's recent earnings results, which painted a mixed picture. While search revenue indicated a solid 12% growth, concerns about the impact of AI on search operations raised eyebrows. Google Cloud did not exhibit the explosive growth anticipated, leading investors to remain cautious. Following this, we turn our focus to the simultaneous announcements from Microsoft and Meta. Each company churned impressive earnings and strategic maneuvers, surpassing expectations and highlighting strong growth driven largely by their AI advancements. Transitioning to Amazon, the top story emerges: the company reported Q2 earnings that, unfortunately, mirrored Google's mixed performance rather than the triumphs seen with Microsoft and Meta. Despite a revenue growth of 12% and operating income surpassing expectations, investors reacted negatively to AWS's performance, which failed to keep pace with its competitors. Jason and Scott dissect the factors leading to Amazon's stock drop post-earnings call and the implications for its sprawling empire. Amazon's retail performance, particularly in North American and international markets, sparks a lively discussion. Notably, the North American retail business beat expectations by 2%, and international retail excelled by 7%. The hosts clarify that while the overall performance was commendable, it left much to be desired when juxtaposed against AWS's stunted growth and other tech players' successes. Delving deeper, Jason emphasizes the company's continued enhancements to its supply chain, signalling improvements that strengthen their retail operations, crucial for maintaining growth amidst increasing competition. He also highlights an interesting trend: for the first time, first-party sales outpaced third-party sales, reflecting a noteworthy shift in Amazon's marketplace dynamics as consumer spending leans towards everyday essentials. As the discussion progresses, Scott raises a critical point about the evolving landscape of online advertising and the pivotal role it plays in driving Amazon's growth. Despite a slight deceleration in year-over-year growth for the ads business, it remains a bright spot for Amazon, contrasting starkly with AWS's performance and hinting at the challenges faced in balancing user experience against monetization strategies. The conversation pivots towards AWS, where the hosts dissect the figures that fell below investor expectations—the margins declining for the first time since the previous year, raising questions about structural issues. The ambiguity surrounding Amazon's ability to capture AI growth is a focal point, with analysts expressing concerns about lagging behind competitors. Nearing the end of the episode, a fascinating turn occurs when Scott sheds light on Amazon's recent decision to withdraw its shopping ads from Google. This pivotal move sends ripples across both platforms, provoking various theories about strategic shifts and implications for competitors. The duo shares intriguing insights into how this action marks a significant stake in the ground regarding data ownership and market positioning. As the episode wraps up, Jason and Scott reflect on the broader landscape of AI, retail, and shifting consumer behaviors, suggesting that while Amazon remains a dominant player, its approach and evolution will be crucial in navigating future market dynamics. Be sure to listen in for their final takeaways from the earnings calls and nuanced observations regarding the tech landscape. If you enjoyed this episode, please give us a five-star review on iTunes, and stay tuned for next week's insights! **Episode 328 of the Jason & Scot Show was recorded on Thursday, July 23rd, 2025.** http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Brittain Ladd worked at Amazon and helped them conceive of a model that was both cheaper than traditional package delivery and more convenient as well. The goal? To help Amazon (2.5% share) grocery catch-up and ultimately beat Wal-mart in grocery (25% share). It starts with grocery distribution centers that are fully robotic/automated called Local Vending Machines (LVMs) instead of stores. These LVMS can fill traditional Prime vans with product, or they can fill 'cartridges' that then fit in a specialized Rivian that accepts the cartridge full of product and then robotically fulfills each stop on a delivery route via the robotics in the van. The final step will ultimately be completed by a humanoid robot. Sound like science fiction? Brittain Ladd has seen the prototype van and in this podcast we go deep on how Amazon envisions this entire futuristic, zero-human-touch, supply chain working. Want to learn more? Detailed article here-> https://open.substack.com/pub/scotwingorefibuy/p/scoop-we-have-the-inside-story-on?r=5av7y5&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true

EP328 - Navigating E-commerce News and Innovations in AI Answer Engines for Commerce 0:36 Welcome to the Jason and Scot Show 4:53 Consumer Trends in Retail 5:03 Upcoming Retail Events 8:42 Insights on E-commerce Growth 10:35 Earnings Season Insights 44:13 Amazon Prime Day Analysis 51:30 New Developments with Alexa 56:00 Predictions for the Holiday Season In this episode of the Jason and Scot Show, recorded on Thursday, July 23rd, Jason and Scot delve into the latest shifts within the e-commerce landscape, emerging consumer trends, and the role of Artificial Intelligence in retail transformation. Jason has been on the road, engaging with industry professionals and moderating discussions around pressing retail topics such as social commerce and consumer behavior, particularly the growing usage of answer engines amid an evolving shopping cycle involving giants like Amazon and Google. Scot kicks off the episode by teasing insights from Jason's recent travels and virtual think tank participation, where they investigated consumer trends such as the surge of ethical purchases and the dynamics of social commerce influenced by platforms like TikTok. The duo explores the implications of consumers increasingly relying on answer engines throughout their shopping journeys, particularly in the wake of mounting competition from dedicated AI solutions. Listeners are treated to an analysis of recent U.S. retail data, highlighting core retail sales growth—a modest 3.8% year-to-date—contrasting the slower pace of e-commerce growth, now at only 6.8%. The conversation turns to the dichotomy between successful retail giants like Amazon and Walmart, against a backdrop of underperforming categories like electronics and home improvement, veering into the impact of macroeconomic factors on consumer spending behavior. The episode also takes a closer look at notable earnings releases, particularly how tech giants like Google are grappling with a shift towards answer engines like ChatGPT, disrupting traditional search methodologies. Scot shares insights on Google's recent performance metrics that seem to mask a creeping decline in organic search volume, while Jason echoes concerns about the current retail media landscape and the challenges it poses to user experience on platforms like Amazon. With light humor and camaraderie peppering deeper analysis, Jason and Scot examine the implications of Walmart's recent hires in AI technology and strategy, reflecting on how retailers are pivoting to become more like answer engines amidst intensifying competition. As they look ahead towards the upcoming holiday season, expectations are tempered by economic uncertainties and supply chain disruptions, hinting at an uneven landscape where larger players may gain traction at the expense of smaller retailers. The pair wraps up the episode by expressing optimism for the future of AI in simplifying shopping experiences while also critiquing the current voice shopping functionality on devices like Amazon's Alexa+. Join them as they illuminate the complexities shaping today's e-commerce environment while addressing the pressing questions retailers must answer to thrive in an increasingly competitive landscape. Don't miss out on their engaging discussions; be sure to subscribe for the latest insights into retail trends and innovations! This episode is packed with valuable insights and anecdotes, perfect for retail enthusiasts and industry professionals looking to stay ahead of the curve. Enjoy the show and don't forget to leave a review! **Episode 328 of the Jason & Scot Show was recorded on Thursday, July 23rd, 2025.** Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP327 - Agentic Commerce Happy Fathers Day! In this exciting episode of the Jason & Scot Show, recorded on Friday, June 6th, 2025, hosts Jason Goldberg and Scot Wingo dive into the latest happenings and insights in the world of strategic e-commerce, AI technologies, and retail innovations. This episode picks up where Episode 326 left off, continuing the engaging conversation sparked by their recent discussions around AI and its implications for the retail sector. Kicking off, the duo discusses the monumental news that Fiji Simo, the former CEO of Instacart, has been tasked with leading OpenAI's consumer products division. Jason emphasizes the significant shift this represents for both Fiji's career and the trajectory of OpenAI, pointing out her unique blend of extensive e-commerce experience and her focus on the future of AI. Both hosts speculate on how her leadership role at OpenAI could steer the integration of AI into commerce, particularly in areas like agentic shopping and advanced AI-driven search capabilities. Shifting gears, Jason and Scot review an intriguing overproduced conversation between OpenAI's Sam Altman and design visionary Jony Ive about a mysterious new device rumored to empower user access to AI. Scot and Jason share their thoughts on the potential implications of such a device, questioning whether it might be a powerful, screenless AI assistant or simply another Alexa-type solution. The conversation then transitions into a critical discussion about the evolving landscape of search and commerce. Jason unveils his recently published point of view report on AI disruption in commerce search. He argues that while AI-driven search technologies are still in their infancy, they hold the potential to drastically redefine user experiences and efficiency in online shopping, making it imperative for brands to adapt their marketing strategies accordingly. Scot highlights recent statistics from eMarketer that predict exponential growth in AI-related ad spending, setting the stage for a potential paradigm shift in online marketing and advertising dynamics. They explore whether innovative AI search engines like ChatGPT and Perplexity may challenge traditional platforms like Google and reshape businesses' approach to SEO and content strategy. Both hosts don't shy away from discussing broader social implications, such as the significant role of social media in commerce, especially platforms like TikTok. They reflect on how social media is transforming the way consumers discover and purchase products, paralleling it with the changes brought by AI technologies. In a particularly engaging segment, Jason and Scot examine the recent foray into humanoid robots by Amazon, comparing it to other technological innovations like drones. While amused by the prospect of robots delivering packages, they share a similar concern regarding the practicality and future significance of such technologies. McDonald experts remain skeptical about whether humanoid robots will fundamentally change e-commerce, preferring to focus on the profound changes they believe AI will bring. As they wrap up this marathon double heaer episode, Jason and Scot discuss how perceptions of shopping are evolving, particularly distinguishing between needs fulfillment and the discovery process, and how AI agents could redefine these experiences in a retail context. Listeners are encouraged to subscribe, share their thoughts and reviews, and engage with the show on social media platforms and through Scot's new substack, Retailgentic.ai. Tune in to Episode 327 of the Jason & Scot Show for an insightful exploration of the present and future of AI in retail, recorded amid their back-to-back sessions fueled by the wealth of information gathered during Jason's global journey in e-commerce. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 327 of the Jason & Scot show was recorded on Friday, June 6th. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.ai and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP326 - Are Retail Media Networks Mid? Happy Fathers Day! In our previous episode (326) Jason made a comment about retail media networks sometimes being over-hyped. In response, Scot recruited all his friendsd in the the industry and inticed Kiri Masters to make a rebutle. Which she did via two part linked-in post and a podcast. So in this episode Jason doubles down and defends his position on retail media networks. In addition to covering the state of retail media networks, Scot introduces his new Retailgentic sub-stack which everyone should subscribe to, and give a listen to his new video podcast focused on the latest Agentic Commerce news. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 325 of the Jason & Scot show was recorded on Friday. June 6th. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

In this episode, Scot Wingo is joined by Forrester retail analyst Sucharita Kodali to dive into the emerging world of agentic shopping and the growing influence of generative AI in commerce. They cover: - The explosion of retail media networks - Why marketplaces are making a comeback - OpenAI's retail ambitions (and that Instacart CEO hire) - GenAI adoption across retail use cases - The rising threat to Google from TikTok and AI search - What's actually agentic vs. "faugentic" ⏱ Notable Timestamps: 00:06 – What is Retailgenic and what's at stake in AI shopping 03:00 – Why retail media networks exploded post-COVID 07:30 – Instacart's ad business & the OpenAI CEO move 10:00 – How big retailers are actually using GenAI today 14:00 – Is Google search under threat from ChatGPT, TikTok & Perplexity? 20:00 – Agentic shopping: hype vs. reality 26:00 – Could AI replace ticket brokers and influence high-demand shopping? 31:00 – The power of TikTok shopping and influencer-led discovery 33:00 – Closing thoughts on what's truly "agentic" vs. faugentic 👉 Subscribe for more deep dives into the AI commerce revolution: https://www.retailgentic.com 📺 Watch episodes on YouTube: youtube.com/@retailgentic 🎧 Listen wherever you get your podcasts: Spotify, Apple, etc.

Greetings Jason and Scot show listeners, here's another Retailgentic episode to hold you over until Jason and I can get our schedules to line up. Today on the Retailgentic pod, we're excited to share our discussion with Michelle Grant, Director of Strategy & Insights for Retail and Consumer Goods at Salesforce, to explore how AI agents are already reshaping retail, both online and in-store. Reminder to subscribe to the retailgentic pod here-> https://retailgentic.transistor.fm/ The retailgentic substack newsletter here-> https://www.retailgentic.com Finally, you can also check it out on YouTube here. Enjoy! Scot

Greetings Jason and Scot show listeners. Today we are cross posting the first episode of a new podcast from Scot Wingo, the 'Scot' from Jason and Scot. Don't panic! The Jason and Scot show is still alive and kicking - Jason's schedule has limited our time together, but we're working on it. While you wait, Scot has a new podcast that is focused on an area he's excited about - the disruption coming from AI Shopping agents. This podcast has three elements: Retailgentic substack - www.retailgentic.com - Regular long-form content on strategies in the World of AI Shopping agent plus breaking news Retailgentic pod - This podcast has a video option on youtube here: https://wwww.youtube.com/@retailgentic Retailgentic pod - If you prefer the classic audio podcast, you can subscribe in your favorite podcast apps. Where to find the Retailgentic podcast o Apple/iOS podcast - https://podcasts.apple.com/us/podcast/retailgentic/id1816979446 o Spotify - https://open.spotify.com/show/5JfNVnENi8y1GnnW6beo7V o YouTube - https://open.spotify.com/show/5JfNVnENi8y1GnnW6beo7V o All others - https://retailgentic.transistor.fm/subscribe Thanks for checking it out! Scot

Amazon Q1 2025 results and AI Commerce Happy Starwars Day! In this episode we do a deep dive into Amazon Q1 2025 results. Amazon had an overall strong quarter with record profits from their retail business unit. Amazon GMV grew 7.9% in Q1 2025 vs the same quarter in 2024, three times as fast as the retail industy as a whole. We also cover the latest AI commerce news, including ChatGPT product titles, OpenAI partnership with Shopify, PerplexityPro, and much more. Subscribe to Scot's new substack and podcast, all about Agentic Commerce, called Retailgentic.ai in conjuction with his new startup ReFiBuy.ai. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 325 of the Jason & Scot show was recorded on Sunday, May 4th, 2025. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

EP324 - Amazon Q4 Earnings In this episode we do a deep dive into Amazon Q4 and Full Year 2024 results. Amazon had an overall strong quarter with record profits from their retail business unit. Amazon GMV grew 11% in 2024 vs. 2023, almost three times as fast as the retail industyr as a whole. Amazon's North American GMV also nearly matched Walmart's in 2024 (Walmart reports it's Q4 results next week). We also cover the impacts and implicates of the de minimus ban in the US (which was lifted after only 4 days). We wrap up by comparing Amazon's 2024 growth to the rest of the retail industry. Amazon, Walmart, Costco, Temu, Shien, and Tik Tok Shops representing 62% of all retail growth in 2024 (this is a revision from the 70% estimate we shared in the podcast). Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 324 of the Jason & Scot show was recorded on Monday, February 10th, 2025. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason [0:23]Welcome to the Jason and Scott Show. This is episode 324 being recorded on Monday, February 10th. I'm your host, Jason Retail Geek Goldberg, and as usual, I'm here with your co-host, Scott Wingo. Scot [0:36]Hey, Jason, and welcome back, Jason and Scott Show listeners. Jason, how was your Super Bowl? Jason [0:43]My Los Angeles Chargers did not do well in the Super Bowl this year. Or my adopted Detroit Lions. Scot [0:50]Well, as a chief digital payment retail advertising officer for a big ad firm, I'm sure you were there for the ads. What any ads catch your attention? Jason [1:02]Were there ads in the Super Bowl? Scot [1:04]Yeah. Yeah. It's supposedly one of the more expensive places to buy an ad. Jason [1:08]Yeah. Yeah. I mean, this is kind of hackneyed, but it's near $8 million for each 30 second spot now. And what people miss is that most of these ads cost more than twice that. That both the production of the ad is quite expensive. And then there's now this whole, it used to be that you just surprised everyone by running an ad. And what everyone has learned is you get a lot more mileage by hyping the bejesus out of your ad for weeks before the Super Bowl. And so now the Super Bowl is like step four in a 10-step process and it's all super expensive. So the money is higher than ever. I would not say it was a standout year for e-commerce. Like the last two years, like two years ago, we had this surprise new, not only Super Bowl advertiser, but surprise new retailer in Timu. Jason [2:02]And, you know, then last year they were surprised in that they bought so many ads. So that was remarkable. Over the years, we've had some really interesting Amazon ads. And then occasionally we have some weird venture funded, like digitally native direct to consumer companies try to make a splash in the Super Bowl. So I'm not sure I would characterize anything that this year as super standing out from an e-commerce standpoint. Instacart was like the most significant new e-commerce player to do a Super Bowl ad. I thought they did a good ad that was well received with the famous brands. And then, you know, there's some weird stuff. Most of these ads are just to increase brand awareness. And in fact, the way they measure them is things like unaided brand recall, which are, these are metrics that I personally hate. But one of the ads for Fetch, which is arguably an e-commerce company, it's a, you know what Fetch is, Scott? It's a, it's like a purchase affinity program. Jason [3:08]So... Brands buy promotions. They're from Fetch. Customers subscribe to Fetch, and when they take advantage of the discount on General Mills goods, they earn Fetch points, which they can then redeem for prizes. So it's, it's a multi-brand customer affinity, digital native customer affinity program. And they did an ad in the last two minutes of the Superbowl that was essentially open our app right now. And in the next five minutes, we're giving 120 people, $10,000. Scot [3:44]Well, and so the. Jason [3:46]The, yeah, you had to watch to the bitter end and the game was no longer interesting at that point. But the interesting thing about that is that this is one of a handful of attempts over the years to do real activation in a Super Bowl ad versus just generate awareness. So I don't think anyone thought it was super well done or super effective, but I admire the effort to try to make some of these ads work harder. Like you'll remember past years, there were interesting, like there was a one year where the ad was just a QR code that stood on the screen for 30 seconds. Scot [4:23]Yeah. Yeah. And bounced around. It did the bouncy thing. Jason [4:25]Yeah. To make it harder to scan, which is, yeah. Scot [4:31]Cool. I liked th

The expended edition of this podcast is 80 minutes long. We're sorry, if we had more time, we'd make a shorter podcast. 0:00 - 27:30 NRF Big Show Recap 27:30 - 59:00 Recap of 2024 Predictions 59:00 - 80:00 2025 Predictions Watch a complete recap of NRF Big Show 2025 here 2024 Predictions Recap Jason: Retail Media Networks go In-store. At least 1 top 20 retailer launches a digital in-store ad network YES AI is even hotter at end of 2024 than now. Most text boxes in E-Com are GenAI powered. A least one retailer has an AI based auto-replenishment solution with significant adoption. YES Bifurcation drives at least two more retail bankruptcies, including 1 national specialty retailer, and one general merchandise/dept store. (two top 50 retailers) YES China companies focus more on West and get more traction. Shein successful IPO. Temu US gets to at least 75% of target US E-Com. No Grocery E-Commerce goes from $95B to $125B in 2024 (after being down in 2023 per Bricks meets clicks). No Jason Score: 3.0 Scot: Amazon relaunches Alexa on a native LLM No Temu falters as people realize it's wish 2.0 No RMN is currently $52b, growing 20% y/y, accelerates in 24 to 30% and $67b (coresight has the 52 datapoint) No Instacart who's stock IPO'd at $33 and now is $23, solves ads and pops to 40 YES While everyone thinks Shein/Temu takes share from Amazon, they end up hurting Nordstrom, Macys and Target instead - materially (10%+) focus on apparel, maybe take target out? Yes Scot Score: 2.0 In a rare upset victory, Jason takes the 2024 predictions crown! But can he keep it? 2025 Predictions Jason: Shein & Temu are NOT impacted by changes to De Minimus (which either don't happen or are ineffective). They ay be impacted by Tik Top Shops and/or Trade War tarrifs but not by changes to De Minimus. Tik Tok is not permanently banned in US (prediction made before scheduled ban was to take place). Tik Tok Shops is fastest growing $1B+ retailer in 2025. A major auto manufacturer launches a DTC offering in the US in 2025 (other than Tesla). Retail Media Networks undergo consolidation in 2025 as smaller retailers realize they can't go it alone. Live-streaming/VR/Voice Commerce are all materially insignificant in 2025. No financial evidence that consumers care about green or purpose driven brand with their wallets. Bonus: - AI Agents hottest trend in commerce (but I don't know how to measure it) Scot: Facebook acquires eBay puts them out of their misery finally Temu loses its newness/out of the honeymoon period and people realize it's a gimmick - down 20% in 25 vs. 24, even more with tariffs AI agents become a double edge sword for retailers (headless/composable) vs. no ux, I predict 10 large retailers block them, but the rest embrace Marketplaces have a new leg of expansion into a variety of places even an LLM - let's call it 5 new larger retailers Personalization is out, memory is in, but still silo'd - Bonus: AI automates and optimizes the supply chain in ways we humans can't, or at least analyzes the data in such a way -OR could be quantum computing. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 323 of the Jason & Scot show was recorded on Thursday, January 23rd, 2025. Transcropt Jason: [0:23] Welcome to the Json and Scott show this is episode 323 being recorded on Thursday January 23rd that's a lot of 2 threes I'm your host Jason retail gee Goldberg and as usual I'm here with your co-host Scot Wingo. Scot: [0:37] Hey Jason and welcome back Jason Scott show listeners for episode 323 being recorded on 123, Jason you are in the post honeymoon phase of the NRF Big Show 1 of my and I'll have to be honest with listeners kind of not favorite shows because it's in New York during January and I'm allergic to cold weather and I always have a hard time getting there and out because of the snow and then also it's a show that's over weekend so it kind of crushes the whole work life balance thing so hope you had a fun 1 I was not I did not attend this year. Jason: [1:14] Very often it's over a holiday weekend it's like. Scot: [1:17] And yeah so in the holiday weekend as well for for fun yeah. Jason: [1:20] Yeah yeah I think for as long as I can remember we've been going to that show and complaining about it and the the the usual answer is of course due to its 114 year old show we're not changing it because you're whining um, which fair enough, I will point out good news for you Scott global warming it doesn't snow in New York anymore so it hasn't it was cold but like there there used to be an annual blizzard and they literally haven't had any snow in like the last 3 years which is a little spooky, um and I have great news for you if if you thought it was a lot to go to 1 in RF a year guess what we get this year. Scot: [1:57] 2 nrf's. Jason: [1:58] 3 NRF or depending on how you count 4 NS. Scot: [2:02] Whoa are they going to call them Big Show small show Medium show. Jason: [2:05] N