The Dentalpreneur Podcast w/ Dr. Mark Costes

On today's episode, we're excited to have Donald and Monica Bailey, the founders of Epic Dental, join us. They are passionate about cavity prevention and the benefits of xylitol, a natural sweetener known for its dental health benefits. Epic Dental offers products like gum, mints, toothpaste, and mouthwash, all containing xylitol to help reduce the risk of cavities. Donald shared how Epic Dental started, pivoting from nasal sprays to oral care and overcoming challenges in finding the right dose of xylitol and marketing to consumers. Monica emphasized the importance of patient compliance and integrating xylitol products into daily routines easily. EPISODE RESOURCES www.epicdental.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have an old friend and a highly successful practice owner, Dr. Spencer Greer, joining us. Spencer owns Mid Columbia Dental, located in Kennewick and Pasco, Washington. He is an award-winning dentist and an authority in implant dentistry, certified in conscious sedation. In his free time, Spencer enjoys surfing, golfing, sleeping, eating donuts, and watching movies with his wife and kids. In this episode, Spencer shares his recent journey with the carnivore diet, guided by Dr. Faustine Dinn, to manage his autoimmune disease. We dive into his experience, the challenges, and the surprising benefits he's encountered. Spencer also gives us an inside look at his dental career, including his path to owning multiple practices, his practice management strategies, and how he mentors new associates to achieve high productivity. Spencer's approach focuses on diagnosing effectively, maximizing treatment acceptance, and maintaining a positive and efficient work environment. He also discusses his mentorship program, Big Time Dental Producers, aimed at helping other dentists ramp up their production and achieve financial success. Listeners can benefit from Spencer's mentorship sessions, with a special discount code "MARK" for 10% off any course offerings. Tune in to learn valuable insights and practical tips to enhance your dental practice. EPISODE RESOURCES https://midcolumbiadental.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have this part two episode, with our guests concluding an enlightening discussion on crucial practice metrics. They delve into the importance of expanding capacity before investing heavily in marketing to avoid misleading results. They highlight reactivating existing patients and managing attrition before ramping up marketing efforts. The conversation covers the significance of monitoring and managing collections, including patient and insurance accounts receivable, to maintain financial health. They also explore metrics for determining when to bring on an associate and emphasize the need for data-driven decisions, analyzing practice trends, and understanding financial indicators to tackle staffing and production challenges. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a two-part series featuring Ashlee Hirschfeld, DSI Black Belt coach, Summer Kassmel, and DSI analytics expert Jake Conway. They dive into the crucial numbers that matter in dental practices. In part one, the discussion centers on how dentists rely on metrics to guide their decisions. They address common struggles and opportunities for both new and experienced doctors, emphasizing the importance of clarity and awareness from a numbers perspective. The conversation explores hygiene department performance, including key metrics like hygiene production percentage, its implications, and the impact on overall practice success. They also discuss considerations for bringing on associate doctors, using hygiene demand and exam mix as indicators, and the significance of analyzing practice metrics for informed decision-making. Don't miss part two, where the conversation continues. Tune in tomorrow for the conclusion. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a clip from a recent Dental Success Summit in Scottsdale, Arizona, where Mark elaborates on the Systemization Jumpstart. He discusses the best ways to initiate systemization in your practice and build a strong foundational infrastructure. Mark covers the End of Day Protocol, explaining its rationale and steps for implementation. He also details the AM Office Manager Protocol, outlining the responsibilities of the office manager before the morning huddle. Additionally, he introduces the Downtime Protocol and references Peter Drucker's famous quote about the inefficiency of being efficient at tasks that shouldn't be done at all. The episode also explores the Time Journal Exercise, offering insights on what tasks to eliminate, outsource, and delegate, along with the most effective methods for doing so. Mark shares valuable tips on creating an organizational chart and conducting weekly growth meetings. He emphasizes the importance of structuring these meetings to engage the team fully, establish lead measures, and implement a framework for key performance indicators (KPIs) and accountability. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we wrap-up with part two of a two-part episode. If you haven't listened to part one of the "When It's Done" episode, make sure to go back and listen to it first. It will make a whole lot more sense. Today, we are going to focus on the entire workshopping exercise that we call the Ideal Practice Exercise. This exercise provides you with a lot of clarity about what you want your practice to look like when you transition out of practice ownership and clinical dentistry. Mark really believes in the power of visualization and having a clear target to aim for, especially as you navigate the minutiae, monotony, and stress of everyday life as a dental practice owner. It's this overall vision that helps you get through some of the toughest times and keeps you focused when the whirlwind seems to get the best of us. Throughout this workshopping exercise, there will be pauses. Listen to each question carefully, and if you can, take the time to follow along and complete the exercise as Mark reads through the questionnaire. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a mastermind meeting we had in 2019 in San Diego. We delved into a powerful visualization exercise, exploring what your practice could look like when you transition out of clinical dentistry. In this first part of a two-part series, Mark discusses two of his favorite mentors, Vince Lombardi and John Wooden, emphasizing their focus on mastering the basics to achieve success. He highlights the importance of continuous improvement and the need for experienced professionals to have reminders, minders, and accountability to stay on track. We also touch on Stephen Covey's seminal work, "The 7 Habits of Highly Effective People," particularly the habit of "begin with the end in mind" and its critical role in realizing one's full potential. Mark shares a visualization exercise that we will explore in detail in part two of this series. Additionally, Mark discusses the herd mentality in humans, using a study on sheep and human behavior to illustrate the need for a clear plan to avoid the average, unfulfilled life that many Americans experience. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we delve into the intricate art of decoding hard conversations. Alastair emphasizes that the number of challenging dialogues you are willing to engage in is a key determinant of success in any area of life, be it personal relationships or business endeavors. Sharing insights drawn not from textbooks but from personal missteps, Alastair offers a practical template for navigating these difficult discussions. The crux of the matter lies in our struggle with wanting to be liked while also striving to have our needs met. Authenticity, deemed a vital business asset, plays a crucial role here. We often dress alike and drive similar cars, yet claim to be unique. The same contradiction surfaces in our conversations. By examining a grievance we harbor, we can break down hard conversations into three components: the legend (the story we tell), the characters (those involved), and the need (what we actually want). EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have Dr. Aaron Nicholas. Fresh from their annual mission trip to the Dominican Republic, they share reflections on their experiences in San Jose de Acoa and the surrounding villages. This trip, which has been running for 42 years, remains a highlight for both Mark and Aaron, who have found renewed perspectives and gratitude upon returning to their regular lives. Mark and Aaron delve into the logistics and personal impact of these mission trips. Despite the significant time commitment and financial sacrifice, they find immense value in the fulfillment and soul-enriching experiences gained from serving those in need. They discuss the complexities of running such a mission, comparing it to the structure of a dental practice, and the adjustments made since the retirement of the trip's founder, Dr. Frank Serio. They also share humorous anecdotes from their travels, including a minor passport mishap and the challenges of navigating airport security with local purchases. These stories highlight the patience and perspective gained from their mission work. The conversation shifts to the evolution of the mission trip itself, from its early days focused primarily on extractions to the current sophisticated setup offering a wide range of dental services. They discuss the importance of providing comprehensive care, including fluoride treatments and SDF applications, and the potential for further advancements like integrating handpieces for oral surgery and possibly even endodontic procedures. EPISODE RESOURCES https://smileoutreachinternational.org/#volunteer https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have Dr. Arti Jagirdar, who brings a unique and inspiring story to the podcast. Dr. Jagirdar shares her journey from being encouraged to pursue a medical career to discovering her passion for dentistry through a high school program. Her story takes a creative turn as she explores art school before ultimately finding her way back to dentistry, integrating her artistic talents into her practice. Dr. Jagirdar discusses the challenges and rewards of owning a private dental practice in Manhattan, emphasizing the importance of building a strong community network and providing exceptional care. She highlights the significance of maintaining work-life balance and self-care while growing her practice, and she shares her vision for expanding her services to include more specialized care. The conversation delves into the philosophy of providing high-quality dental care and the role of concierge medicine in today's healthcare landscape. Dr. Jagirdar emphasizes her commitment to giving back to the community, both locally and globally, through her nonprofit efforts and compassionate approach to patient care. EPISODE RESOURCES flatirondentalnyc.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we wrap up with Jake Conway, founder of Custom Practice Analytics. If you haven't listened to part one, be sure to go back and listen to it for a better understanding of the concepts discussed. In part two, Jake delves into strategies for improving revenue in the hygiene department. He discusses setting ideal perio percentages, investigating fluoride usage, and considering the introduction of other adjunct services to enhance patient care, experience, and profitability. Jake highlights the significance of effective scheduling and its impact on efficiency, stressing the need for strategic scheduling for both the hygiene and doctor's sides. Jake also emphasizes the importance of analyzing case acceptance rates and patient experience metrics, focusing on how these key performance indicators (KPIs) reflect system efficiency and overall patient care. These metrics have a direct influence on production and collection numbers. Finally, Jake introduces the concept of creating a tiered incentive model for the team. He discusses understanding individual motivators beyond monetary incentives and implementing a fair and motivating system for rewarding team members based on their value and contributions to the practice. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Jake Conway, founder of Custom Practice Analytics, presents his presentation at a mastermind meeting in Charlotte, North Carolina, where he shared key insights on financial management for dental practices. Jake emphasizes the importance of understanding and utilizing financial reports, explaining key terms like overhead, fixed costs, variable costs, and owner income. He discusses the significance of monitoring both variable and fixed costs to improve cash flow and overall financial health. Additionally, Jake highlights the role of the hygiene department as a profit center, providing strategies to evaluate and enhance its efficiency and productivity. He also underscores the value of establishing budgets and involving the team to identify and solve problems, ultimately reducing overhead and increasing profitability. Tune in tomorrow for Part 2 of this insightful discussion with Jake Conway. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Summer Kassmel continues her discourse on empowering leadership within dental practices from her presentation at DSS 2024. She delved into the importance of audit systems in maintaining the integrity of office protocols, stressing the need for regular checks to ensure consistency and accountability. Dr. Kassmel explained how rotating audit responsibilities among dental assistants (DAs) not only helps in maintaining standards but also cultivates a culture of peer-to-peer accountability. Expanding on leadership development, she advised against hastily assigning titles to emerging leaders, emphasizing instead the observation of their ability to manage projects and uphold standards consistently. This approach, she suggested, prepares them for leadership by gradually increasing their responsibilities, thereby diffusing power within the practice and strengthening team dynamics. Dr. Kassmel also discussed the identification and nurturing of potential leaders, focusing on traits like high accountability, internal motivation, and healthy empathy. These qualities, she argued, are crucial for leaders who can sustain high standards without constant external motivation. She highlighted the importance of humility and active listening in leadership, skills that enhance team communication and effectiveness. Towards the end of her talk, Dr. Kassmel touched on the concept of "disciplined empowerment," which involves trusting leaders to make decisions and holding them accountable for results rather than processes. She shared personal experiences and insights into the challenges of leadership, including the need for honest communication and maintaining high standards to ensure patient care quality. Dr. Kassmel concluded by reflecting on the personal and professional growth that comes from creating a leadership team that not only meets but exceeds the cultural and operational goals of a dental practice. She offered her leadership packet for further guidance, reinforcing her commitment to developing effective leaders in the dental industry. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we are thrilled to bring you insights from Dr. Summer Kassmel's presentation titled "Creating a Leadership Team". Dr. Kassmel, who has over a decade of experience and multiple roles including CEO of Castle Peak Dental and Avon Dental, shares her journey in the dental field and the pivotal role of creating a strong leadership team in enhancing business success and personal fulfillment. She talks about the transformational power of viewing challenges as opportunities, which has propelled her professional life forward. Dr. Kassmel discusses the importance of leadership in dental practice, emphasizing how it can drastically alter the trajectory of one's career, bringing joy and satisfaction. Her talk delves into practical aspects of leadership, including the establishment of a capable leadership team that carries forward the mission and enhances the culture of the organization. Throughout her session, Dr. Kassmel recounts personal anecdotes and lessons learned from mistakes made along the way, offering tactical advice to dental professionals on how to avoid similar pitfalls. She highlights the effectiveness of her webinars and training programs, such as the Dental Career Academy, in preparing dental professionals across the country to excel in their practices. Furthermore, Dr. Kassmel passionately speaks about her initiative, the Lady Leaders of Dentistry, which provides a platform for sharing valuable leadership and management strategies not just for women, but for all professionals within the dental community. This initiative reflects her dedication to empowering others by providing the tools and knowledge necessary for success. This episode not only focuses on the strategic elements of building a leadership team but also touches on Dr. Kassmel's personal experiences that underscore the critical nature of leadership in achieving business success and personal growth. Her message encourages dental professionals to embrace leadership roles not as a burden, but as an opportunity to positively influence their practices and the industry at large. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark sits down with Dr. Thomas Fow, a Scottsdale, Arizona native with a unique and inspiring journey to dentistry. Dr. Fow, who initially focused on basketball, was recruited to play at the United States Air Force Academy where he earned his BS in Biology and served as an orbital engineer for the Air Force. Despite his impressive career start, Dr. Fow was inspired by his family's legacy in dentistry and pursued a Doctoral Dental Surgery degree from the University of Colorado School of Dentistry. After a few years in private practice, he returned for advanced training in surgical dentistry. Dr. Fow shares his incredible journey, from the challenges of balancing Division 1 basketball and rigorous academics at the Air Force Academy to his transition from engineering to dentistry. He recounts the demanding nature of military training and how it shaped his resilience and dedication. Dr. Fow's story includes overcoming a low GPA from the academy, retaking essential courses, and ultimately earning his place in dental school despite significant setbacks. Now a traveling implant dentist in the Denver Metro area and a surgical mentor at the Colorado Surgical Institute, Dr. Fow discusses his passion for surgery, particularly full-arch surgeries, and the profound impact it has on patients' lives. He offers valuable advice for dental students and young dentists on finding their passion, the importance of gaining general dentistry experience, and the path to surgical proficiency. Dr. Fow also reflects on his faith and the pivotal moments that led him to pivot his career path, emphasizing the importance of embracing challenges and betting on oneself. His story is a testament to perseverance, adaptability, and the pursuit of excellence in both personal and professional realms. Listeners are encouraged to follow Dr. Fow on Instagram at @tfowdds or email him at [email protected] for insights into his day-to-day practice and to reach out with any questions. Join Dr. Mark Costas and Dr. Thomas Fow for an inspiring and insightful conversation that highlights the importance of resilience, continuous learning, and following one's passion in dentistry. EPISODE RESOURCES https://www.studiozdental.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the second half of the 2-parts from Dr. Aaron Nicholas' presentation at the Mastermind event for the Dental Success Institute (DSI) in June 2024, Dr. Nicholas delved deeper into strategies for enhancing efficiency in dental practices. He began by stressing the importance of writing down and analyzing procedures to identify inefficiencies and areas for improvement. By codifying steps and streamlining processes, practices can significantly enhance their operational efficiency. Dr. Nicholas further discussed the significance of having standard protocols and game plans for various procedures and office activities. He highlighted the benefits of well-defined systems in ensuring consistency and reducing unnecessary delays, which ultimately leads to improved productivity. Emphasizing the value of training and supporting staff, Dr. Nicholas spoke about the importance of delegating tasks to assistants and ensuring that everyone knows their roles. He underlined the necessity of effective communication and pre-briefing with the team to ensure smooth operations. Lastly, Dr. Nicholas highlighted the importance of continuous improvement through audits, feedback, and adjustments. He encouraged practices to regularly review their systems and procedures, gather feedback from staff, and make necessary adjustments to maintain high levels of efficiency and quality in patient care. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the first of 2-parts from Dr. Aaron Nicholas' presentation at the recent Mastermind event for the Dental Success Institute (DSI) in June 2024, Dr. Nicholas delved into several critical aspects of achieving success in dental practices. He began by emphasizing the importance of implementation and the need to overcome excuses that hinder progress. Dr. Nicholas discussed the significant value of efficiency and systems within dental practices, highlighting the benefits that protocols, checklists, and standardization bring to improving productivity, reducing stress, and ensuring consistent quality of care. He stressed the necessity of measuring and auditing practice activities to pinpoint inefficiencies and identify areas for improvement. Dr. Nicholas also underscored the crucial role of change and adaptability in maintaining a successful practice, encouraging attendees to embrace and implement necessary changes to stay competitive and efficient in their operations. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we're joined by recurring guest Sydney Robinson, the Executive Director of the Dental Success Network. The conversation touches on common themes within the network and Sydney's insights from her experience as a traveling consultant. Sydney and Mark discuss the current trends in the dental industry, including the rise of de novo practices and the considerations around acquisitions. They highlight the unique support system within DSN, where dentists can vent frustrations and seek advice in a private and respectful environment. The episode also covers debates on clinical practices, the importance of respectful discourse, and the value of diverse opinions in professional development. Sydney shares her experiences from the road, detailing the common disconnects she observes between practice owners and their teams. She emphasizes the importance of setting clear expectations and defining success for team members. The conversation also delves into the significance of having written systems and protocols and the need for regular calibration meetings to ensure everyone is on the same page. The episode wraps up with a discussion on the importance of personal connections and trust within a team, and the value of having a safe space for open and honest communication. Mark and Sydney also share upcoming events and workshops for continued professional development. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark sits down with Rachel Wall, RDH and CEO of Inspired Hygiene. Rachel shares insights from her 30-year career as a clinical hygienist and hygiene productivity coach, discussing her journey from starting Inspired Hygiene in 2004 to building a successful coaching firm. The conversation touches on the triple win approach of Inspired Hygiene, which aims to create healthier patients, engaged hygienists, and profitable practices. Rachel and Mark delve into the challenges of balancing family life and professional commitments, particularly during the college exploration phase for their children. They also discuss the history and philosophy of Inspired Hygiene, emphasizing the importance of calibrating hygiene teams with modern practices and technology. Rachel highlights the significance of having a clear standard of care and the benefits of collaborative development within dental teams. The discussion shifts to the current challenges in the dental industry, including the impact of COVID-19 on the supply and demand for hygienists, rising wage expectations, and the adversarial relationships that can develop between hygienists and doctors. Rachel offers practical advice for navigating these challenges, such as the importance of open communication, data-driven decision-making, and maintaining a culture of continuous improvement. Mark and Rachel also explore the nuances of coaching in dental practices, addressing common themes of resistance and the strategies to overcome them. Rachel shares her perspective on the importance of setting realistic expectations and providing support to team members as they adapt to new standards and practices. She emphasizes the need for hygienists to have ownership over their compensation and the potential benefits of shifting towards more innovative compensation models. The episode concludes with Rachel providing information on how listeners can get in touch with Inspired Hygiene for coaching and resources. She invites listeners to visit the Inspired Hygiene website to book discovery meetings and access a wealth of free resources designed to support dental practices. Dr. Costas and Rachel sign off by wishing each other well and expressing their enthusiasm for the upcoming summer activities. EPISODE RESOURCES https://inspiredhygiene.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark delivers a concise yet impactful discussion on the CEO effectiveness assessment. The focus is on establishing objective baselines for leadership, culture, and systemization in dental practices. He emphasizes that the best leaders maintain a keen awareness of their operation's performance through various measurable data points. He highlights the crucial differences between micromanaging and effective leadership, offering insights into how dental professionals can enhance their leadership skills. The episode introduces the assessment used in DSI to gauge CEO effectiveness, providing listeners with practical tips to elevate their leadership and drive success in their practices. This short but action-packed episode is designed to help dental professionals reflect on their current practices, identify key performance data points, and implement effective leadership strategies. Tune in to gain valuable insights and take the next step towards becoming a more effective leader in your dental practice. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the second half of the 2-parts from Dr. Ben Kacos' presentation on "Morning Huddles That Matter" at the Mastermind event, he emphasized the importance of reviewing Key Performance Indicators (KPIs) during morning huddles. This practice helps measure and report on daily performance, new patient flow, reappointment rates, and hygiene production, ensuring that the team stays aligned with the practice's goals. Dr. Kacos discussed using morning huddles as an opportunity for teaching and influencing factors such as new patient flow, case acceptance, and treatment planning. He stressed the importance of presenting treatment in terms that resonate with patients, thereby improving case acceptance rates. Continuing his focus on continuous improvement and training, Dr. Kacos highlighted methods such as team retreats, "Back to Basics" cards, and creating a culture of accountability within the team. These approaches help maintain high standards and ensure ongoing professional development. Dr. Kacos also underscored the significance of building a positive office culture. He introduced activities like random acts of kindness, the Kool-Aid Award, culture coins, and patient preference sheets as ways to foster a supportive and engaging environment. Additionally, regularly scheduled team retreats that mix business with fun were highlighted as essential for strengthening team cohesion and morale. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the first half of 2-parts from Dr. Ben Kacos' presentation titled "Morning Huddles That Matter" at the Mastermind event, he delved into the crucial role of morning huddles in energizing the team and setting a positive tone for the day. He underscored the importance of leadership in maintaining high energy levels and ensuring team motivation right from the start of the day. Dr. Kacos highlighted how morning huddles can build a strong office culture, focusing on praising teamwork and same-day treatment. He emphasized the use of positive reinforcement to encourage desired behaviors and outcomes within the team. Additionally, he discussed the value of leveraging patient reviews and social media feedback as teaching tools. By breaking down positive reviews, he illustrated how specific behaviors and practices led to successful patient interactions, thereby reinforcing good practices within the team. Furthermore, Dr. Kacos stressed the need for continuous training and development within the practice. He introduced systems like "Back to Basics" cards, team growth meetings, and a document vault of training videos. These tools ensure consistent and effective training for both new and existing team members, fostering a culture of ongoing learning and improvement. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a quick but impactful episode, titled "The Paradox of Personal Investment," Dr. Costes shares highlights from his recent keynote presentation at the mastermind meeting in Charlotte. Mark discusses the common stories we tell ourselves to justify why we don't take ownership of our personal marketplace. He delves into the paradox of personal investment and emphasizes the importance of surrounding yourself with people who inspire and push you to be better. The episode also covers strategies for closing seemingly insurmountable gaps and introduces a practical hack for managing chaotic and stressful situations. Listeners will learn about the concept of focusing on important tasks over urgent ones and how this shift in focus can significantly impact personal and professional growth. Additionally, Mark highlights key traits to leverage to become a world-class CEO. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we're diving into a recent mastermind meeting with our elite practice mastermind private coaching members. The focus of the discussion was on conversation, rapport building, and building trust quickly. Mark referenced Dale Carnegie's iconic book, "How to Win Friends and Influence People," specifically the section titled "Six Ways to Make People Like You." Carnegie emphasizes that the key to turning a conversation into a rapport-building and trust-building process is to get people talking about themselves. People love to talk about themselves, and by engaging them in this way, you can quickly build rapport. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, from the recent DSI Mastermind, Dr. Addison Killeen delivered an insightful presentation titled "Rallying the Team around Systemization." Addison highlighted the critical importance of systemization in dental practices, stressing that achieving over 80% systemization can lead to substantial increases in both profitability and efficiency. He emphasized the necessity of having a comprehensive operations manual, created by the team for the team, to ensure clear instructions and accountability for all tasks within the practice. Addison introduced the concept of the Chief Repeating Officer (CRO), a role dedicated to consistently reminding the team of their goals, ensuring the operations manual is utilized effectively, and maintaining accountability for all procedures. Additionally, he illustrated the financial benefits of proper systemization, showing how it can result in significant long-term financial gains, including increased practice value and higher profitability. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark is on the ZenOne Podcast with Tiger Safarov and delves into various topics, starting with his experiences in dental practice management and the importance of establishing a solid foundation before expanding. Dr. Costes emphasizes the value of building redundancies in dental practices to ensure true freedom for practitioners. He discusses the evolution of his mindset from imposter syndrome and insecurity to embracing persistence and hard work as key elements of success. Dr. Costes also highlights the significance of mentorship and setting high goals, sharing personal anecdotes and insights from his journey. The conversation touches on the generational differences in work ethic and success, with Dr. Costes acknowledging the impressive achievements of young entrepreneurs while also recognizing the challenges they face. He offers advice to young dentists, stressing the importance of mastering a single practice before expanding and maintaining a balanced approach to personal and professional life. Dr. Costes also reveals his plans for the future, including the launch of a new Dental Service Organization (DSO) that will roll up the best practices from his coaching group, supported by private equity funding. This new venture aims to create a strong and well-managed DSO with high valuation practices. Overall, this episode provides valuable insights into the world of dental practice management, personal development, and entrepreneurial success. Dr. Costes' experiences and advice offer inspiration and practical guidance for dental professionals and entrepreneurs alike. EPISODE RESOURCES zenone.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark sits down with his great friend, Dr. Aaron Nicholas, the original black belt coach of the Dental Success Institute (DSI). Dr. Nicholas has been a significant contributor to the DSI community for over 12 years and recently delivered a keynote presentation at the Elite Practice Mastermind meeting in Charlotte, North Carolina. During this engaging conversation, Dr. Costes and Dr. Nicholas discuss the highlights of Dr. Nicholas' presentation, which offered a unique perspective on achieving success in dental practice by outlining what not to do. This reverse approach resonated deeply with the audience, providing actionable insights for improving efficiency and productivity in dental practices. The duo also shares their excitement for their upcoming annual mission trip to the Dominican Republic, where they will provide much-needed dental care to underserved communities. Dr. Costes reflects on the rewarding experiences of past trips, emphasizing the personal and professional growth gained from participating in such meaningful work. They discuss the logistics of setting up pop-up clinics, the challenges faced, and the incredible impact these trips have on both the volunteers and the patients. Throughout the episode, Dr. Costes and Dr. Nicholas highlight the importance of efficiency in dental practice, sharing tips on batching procedures and improving workflow. They also touch on the broader aspects of personal and professional development, including the significance of setting high goals and continuously evolving as a practitioner. Join Dr. Mark Costes and Dr. Aaron Nicholas as they delve into the intricacies of dental practice management, the joys and challenges of mission work, and the continuous journey of personal and professional growth in this enlightening episode of the Dentalpreneur podcast EPISODE RESOURCES https://smileoutreachinternational.org/#volunteer https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark shares insights from his recent presentation at the Elite Practice Mastermind meeting in Charlotte, North Carolina. Dr. Costes emphasizes the importance of focusing on the personal evolution required to achieve primary goals rather than the goals themselves. He delves into the significance of pattern recognition, problem-solving, and the personal growth necessary as a company scales. Dr. Costes discusses the shift in roles as an organization grows, where the CEO must become more of a generalist while the team members become more specialized. He explores the critical differences between delegation and abdication, and the importance of selecting executive team members with complementary skill sets rather than similar ones. Additionally, he highlights the necessity for a CEO to have a basic understanding of each role within the organizational chart. Finally, Dr. Costes underscores the CEO's primary role in taking full responsibility for everything within the organization, acting as the chief firefighter and problem solver. Tune in to gain valuable insights from this episode entitled "Becoming a World-Class CEO." Let us know your thoughts and enjoy the episode! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we continue with Mark, Chris Richards, and Dr. Taher Dhoon, as they delve deeper into the intricacies of establishing a successful implant-based dental practice. Learn advanced marketing techniques, patient follow-up strategies, and the significance of personalized patient care. Discover the value of ongoing mentorship and how to maintain high standards in post-operative care. In this episode, Dr. Dhoon and Chris Richards discuss the importance of detailed billing and coding procedures, including using Proceed Finance for third-party financing options. They explain how different financing options can help patients get to the finish line and make larger cases more manageable. The conversation also touches on medical billing and its complexities, highlighting the necessity of understanding state-specific regulations and the potential benefits and pitfalls. EPISODE RESOURCES https://www.coloradosurgicalinstitute.com/#1 https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, join host Mark as he welcomes Chris Richards, Executive Director, and Dr. Taher Dhoon, an esteemed surgeon from the Colorado Surgical Institute (CSI), for an in-depth discussion on transforming your dental practice by integrating implants. This episode is packed with actionable insights on how to create a successful implant-based practice, the importance of having the right infrastructure, and detailed strategies on marketing and patient management. In this episode, you'll learn about the challenges and benefits of transitioning from a general dental practice to an implant-focused one, and how to effectively track and manage implant procedures. The discussion covers the importance of infrastructure in ensuring profitability and efficiency, along with detailed steps on setting goals and building confidence in clinical skills. Chris and Dr. Dhoon also share key administrative and clinical infrastructures required to support an implant program, as well as effective marketing strategies to attract and retain implant patients. The role of continuing education and mentorship in achieving surgical proficiency is also highlighted. EPISODE RESOURCES https://www.coloradosurgicalinstitute.com/#1 https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark and Clint Berry delve deeper into the fascinating world of dental software. They begin by explaining the origin and meaning behind the name "Kolla," which is Greek for "glue," symbolizing the company's mission to seamlessly integrate various software solutions. Clint elaborates on Kolla's primary function, which is to assist multi-location dental practices in aggregating their data into a central warehouse, thereby enhancing reporting and automation capabilities. The discussion shifts to the development and capabilities of Kolla's integration platform. Clint highlights how Kolla is utilized by various AI-driven dental technologies, showcasing the benefits it provides to multi-location practices. They also explore the challenges and advantages of implementing data warehousing solutions, particularly the creation of unified reports from disparate data sources, which can significantly streamline operations and decision-making processes. Clint reflects on his experiences with his previous venture, Weave, sharing valuable lessons learned and how they inform his current approach with Kolla. He emphasizes the importance of balancing work and personal life, as well as the strategic decision to pursue an IPO as a long-term growth strategy. This episode offers listeners an in-depth look at the innovative strides being made in dental practice management software and the vision driving Kolla forward. EPISODE RESOURCES https://www.getkolla.com/industries/dental https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we welcome Clint Berry, the founder and former CTO of Weave, who is now venturing into a new dental software company called Kolla. Clint recounts the humble beginnings of Weave, from a modest setup at a seminar in Destin, Florida, to becoming a major player in dental practice management software. Clint shares insightful anecdotes about the early challenges and successes, highlighting the importance of perseverance, innovative ideas, and the right partnerships. He details how Weave's pioneering approach to integrating phone systems with practice management software revolutionized the way dental offices operate. Clint also discusses the pivotal role of venture capital funding in their rapid growth and the eventual public offering of Weave. Listeners are treated to an insider's perspective on the highs and lows of building a tech company in the competitive Silicon Valley environment. Clint explains the complexities of raising funds, dealing with investor relations, and navigating the IPO process. He provides a candid look at the decisions and strategies that fueled Weave's success, as well as the personal and professional challenges faced along the way. As the episode progresses, Clint introduces his new venture, Kolla, a company designed to help multi-location dental practices aggregate and automate their data. He explains the inspiration behind the name and shares how Kolla aims to streamline operations for dental practices through innovative software solutions. This episode offers a wealth of knowledge for entrepreneurs, tech enthusiasts, and dental professionals alike, showcasing the transformative power of technology in the dental industry. EPISODE RESOURCES https://www.getkolla.com/industries/dental https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the 2nd half of our two-part episode with Ashlee Hirschfeld and Summer Kassmel, delving into the intricacies of strategic scheduling in dental practices. They discuss the critical role of scheduling coordinators in setting high goals, prioritizing high-production appointments, and efficiently utilizing resources to maximize productivity and patient satisfaction. Ashlee and Summer highlight the necessity of comprehensive training programs and role-playing exercises for new team members. These initiatives are essential for equipping staff with the skills to handle various patient interactions and to grasp the complexities of dental practice operations. This structured approach ensures that team members are well-prepared to provide exceptional patient care from day one. The discussion also covers the checkout process in detail, underscoring the importance of understanding insurance policies, accurately collecting payments, and ensuring that patients leave with their next appointments scheduled. This focus on thorough and knowledgeable handling of the checkout process is crucial for maintaining a seamless patient experience and securing the financial health of the practice. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled "Achieving Top-Notch Customer Service," Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental practices, focusing on innovative hiring and training methods. Ashlee and Summer share their experiences in employing individuals without prior dental experience and leveraging unique advertisements and recruitment strategies to build a robust team. The conversation emphasizes the crucial role of a universal trainer in creating a solid foundation of dental practice knowledge for all team members, regardless of their specific roles. This approach ensures consistency and quality in patient care, enhancing the overall patient experience. Additionally, Summer and Ashlee address the particular challenges of onboarding scheduling coordinators without dental experience. They highlight the importance of comprehensive training plans and the necessity of setting clear expectations to achieve both efficiency and productivity. This episode is a must-listen for dental professionals seeking to elevate their customer service and team management strategies. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have Black Belt coach, Dr. Chris Green. Dr. Green is a dynamic and accomplished dentist who founded Green Dental Care in 2018. His practice has seen rapid growth thanks to his meticulous research and extensive preparations, allowing him to reduce his clinical commitments to just three days per month. In 2023, the practice's value reached a point where a strategic partnership made sense. Besides his thriving practice, Dr. Green is a respected author and co-founder of the Practice Launchpad, a valuable resource for dentists looking to build successful practices. In this episode, we dive into the nuances of starting and acquiring dental practices. Dr. Green shares his journey and the critical steps he took to ensure the success of his startup practice. We discuss the importance of demographic research, creating a solid business plan, and the value of a strategic partnership. Dr. Green emphasizes the need to master your first practice before considering expansion and highlights the role of the Practice Launchpad in guiding dentists through their startup or acquisition journey. We also explore the current market trends for DeNovo practices versus acquisitions, the impact of private equity on dental practice sales, and the critical factors to consider when choosing between starting from scratch or acquiring an existing practice. Dr. Green provides insights into the challenges of distressed practice acquisitions and the importance of thorough due diligence and demographic research. For those contemplating the dental practice journey, Dr. Green outlines a comprehensive checklist for startups, emphasizing the need for a clear vision, securing financing, and assembling a reliable advisory team. He also shares practical advice on negotiating with contractors, equipment specialists, and IT providers, as well as the importance of credentialing and assembling your team before opening your doors. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we continue our Part 2 of our discussion with Troy Eckard on the Dentalpreneur podcast! In this episode, we delve into a non-windfall case study, which will resonate with many listeners who haven't experienced a significant liquidation event but are still earning substantial incomes. We discuss the scenario of a dental professional making a million dollars a year without a windfall in sight. Troy uses his own experience to illustrate how to strategically allocate free cash flow above basic living expenses. For instance, with a gross income of a million dollars and $300,000 covering fundamental needs, the remaining $700,000 can be wisely invested. Troy explains the benefits of putting a portion into drilling investments to save on taxes while diversifying into various asset classes for growth and security. Troy emphasizes the value of mineral rights as an investment, especially in today's market where technological advancements have reduced risks. He shares examples of partners who have successfully built their portfolios by reinvesting dividends and acquiring more mineral assets over time. These investments provide long-term, compounding income, making them ideal for professionals looking to build a substantial nest egg for retirement. We also touch on the unique advantages of mineral rights, including the lack of holding costs and liabilities, and the consistent demand for oil and gas. Troy explains how strategic investments in minerals can offer a high return with minimal risk, leveraging the stability and growth of the oil and gas industry. Finally, we explore what to do if you suddenly realize mid-year that you owe a significant tax bill. Troy advises on the importance of finding secure, tax-deductible investments to offset liabilities and create long-term income. He stresses the need to work with reputable partners and diversify investments to mitigate risks. Troy's insights highlight the importance of smart investment strategies tailored to individual financial situations, whether dealing with windfalls or substantial annual incomes. For more information, Troy invites listeners to visit EckardEnterprises.com and explore their educational resources and app, Eckard Insights, which offers comprehensive training and access to their investment opportunities. EPISODE RESOURCES https://eckardenterprises.com/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we welcome Troy Eckard to the podcast. Troy has nearly four decades of experience exclusively focused on domestic oil and gas, making him a top expert in his field. His family-owned energy company, Eckard Enterprises, represents 1800 high-net-worth partners with over $850 million in assets under management, including mineral rights and working interests in midstream pipeline projects. Eckard Enterprises is renowned for its transparency, business ethics, track record, and results. Troy, welcome to the podcast! How are you doing today, my friend? Troy, who was highly recommended by several trusted and prudent investor friends, is here to shed some light on the alternative investment world and how it differs from traditional investment platforms. He explains that when he started his career in 1985, alternative investments were seen as taboo and risky. However, over the past 40 years, the internet has revolutionized this asset class, making it more credible and accessible. Today, alternative assets are a mainstream investment opportunity, comparable to publicly traded assets. We delve into whether these investments are suitable for high-income individuals without a windfall or those with large liquidity. Troy explains that one's financial position and personality determine their appropriateness for alternative investments, emphasizing the need for understanding the commitment involved. He shares insights on how these investments can provide long-term benefits and stability, especially through strategies like the 1031 exchange, which allows for tax deferment and continued wealth generation. Troy also touches on the tax advantages of investing in oil and gas, highlighting the impact of the 1986 Tax Reform Act and the evolution of drilling technology. He explains how these investments can offer significant tax deductions while creating sustainable income. The conversation reveals the importance of working with reputable sponsors and understanding the complexities of the oil and gas industry to avoid pitfalls and maximize returns. This episode provides a comprehensive overview of the opportunities and challenges in the alternative investment space, particularly in oil and gas, offering valuable insights for high-net-worth individuals and those considering diversifying their investment portfolios. Stay tuned for Part 2, where we'll continue this enlightening discussion with Troy Eckard. EPISODE RESOURCES https://eckardenterprises.com/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Summer Kassmel continues her discourse on empowering leadership within dental practices from her presentation at DSS 2024. She delved into the importance of audit systems in maintaining the integrity of office protocols, stressing the need for regular checks to ensure consistency and accountability. Dr. Kassmel explained how rotating audit responsibilities among dental assistants (DAs) not only helps in maintaining standards but also cultivates a culture of peer-to-peer accountability. Expanding on leadership development, she advised against hastily assigning titles to emerging leaders, emphasizing instead the observation of their ability to manage projects and uphold standards consistently. This approach, she suggested, prepares them for leadership by gradually increasing their responsibilities, thereby diffusing power within the practice and strengthening team dynamics. Dr. Kassmel also discussed the identification and nurturing of potential leaders, focusing on traits like high accountability, internal motivation, and healthy empathy. These qualities, she argued, are crucial for leaders who can sustain high standards without constant external motivation. She highlighted the importance of humility and active listening in leadership, skills that enhance team communication and effectiveness. Towards the end of her talk, Dr. Kassmel touched on the concept of "disciplined empowerment," which involves trusting leaders to make decisions and holding them accountable for results rather than processes. She shared personal experiences and insights into the challenges of leadership, including the need for honest communication and maintaining high standards to ensure patient care quality. Dr. Kassmel concluded by reflecting on the personal and professional growth that comes from creating a leadership team that not only meets but exceeds the cultural and operational goals of a dental practice. She offered her leadership packet for further guidance, reinforcing her commitment to developing effective leaders in the dental industry. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we are thrilled to bring you insights from Dr. Summer Kassmel's presentation titled "Creating a Leadership Team". Dr. Kassmel, who has over a decade of experience and multiple roles including CEO of Castle Peak Dental and Avon Dental, shares her journey in the dental field and the pivotal role of creating a strong leadership team in enhancing business success and personal fulfillment. She talks about the transformational power of viewing challenges as opportunities, which has propelled her professional life forward. Dr. Kassmel discusses the importance of leadership in dental practice, emphasizing how it can drastically alter the trajectory of one's career, bringing joy and satisfaction. Her talk delves into practical aspects of leadership, including the establishment of a capable leadership team that carries forward the mission and enhances the culture of the organization. Throughout her session, Dr. Kassmel recounts personal anecdotes and lessons learned from mistakes made along the way, offering tactical advice to dental professionals on how to avoid similar pitfalls. She highlights the effectiveness of her webinars and training programs, such as the Dental Career Academy, in preparing dental professionals across the country to excel in their practices. Furthermore, Dr. Kassmel passionately speaks about her initiative, the Lady Leaders of Dentistry, which provides a platform for sharing valuable leadership and management strategies not just for women, but for all professionals within the dental community. This initiative reflects her dedication to empowering others by providing the tools and knowledge necessary for success. This episode not only focuses on the strategic elements of building a leadership team but also touches on Dr. Kassmel's personal experiences that underscore the critical nature of leadership in achieving business success and personal growth. Her message encourages dental professionals to embrace leadership roles not as a burden, but as an opportunity to positively influence their practices and the industry at large. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 2,000th episode, we celebrate the Dentalpreneur Podcast! Mark takes a nostalgic journey through the evolution of the podcast, reflecting on its origins, growth, and the incredible journey over the past nine years. Starting in 2015, the podcast has amassed nearly 11 million downloads, reaching listeners in 151 countries. Mark reminisces about the early days, from modest beginnings with only 32 downloads per episode to now boasting between 9,000 and 18,000 unique listeners per day. Mark shares insights into the podcasting landscape, highlighting the challenges and rewards of creating consistent and engaging content. He emphasizes the importance of his dedicated team, including Steve Hollingsworth, Arthur, and John, whose hard work and commitment have been pivotal in maintaining the podcast's success. He also discusses the strategies used to produce a high volume of content, including repurposing live speaking engagements and interviews. The episode delves into the original purpose behind starting the podcast, which was to generate leads for live events and establish credibility within the dental profession. Mark reflects on how the podcast has evolved into a platform for connecting with industry leaders, influencers, and A-list guests, expanding its reach beyond dentistry. Throughout the episode, Mark expresses immense gratitude to his loyal listeners and reflects on the impact the podcast has had on his career, personal relationships, and the dental community. He shares his passion for topics such as personal development, leadership, health, and financial success, encapsulated in the four futures framework: mind, meaning, muscle, and money. As he celebrates this significant milestone, Mark reaffirms his commitment to continue delivering high-quality content, fostering meaningful conversations, and contributing to the dental community. He looks forward to the next 2000 episodes with enthusiasm and gratitude, thanking his audience for their unwavering support. Tune in to this special episode to hear Marks' heartfelt reflections, behind-the-scenes insights, and plans for the future of the Dentalpreneur Podcast. Here's to many more years of growth, learning, and success! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Ben Kacos, founder of Shreveport Dental Solutions, Peek Dental Resources, and Chief Clinical Officer of Dental Success Partners, shares valuable tips for smoothly onboarding dental associates. As a DSI Black Belt Coach, Dr. Kacos emphasizes the importance of leadership and clarity in the onboarding process. He discusses common pitfalls, such as expanding too quickly without solidifying a profitable flagship practice, and stresses the need for defining non-negotiables and expectations. Dr. Kacos highlights the significance of communication, proper training, and creating a strong team culture. He also delves into the nuances of allowing new associates to see new patients, managing complex treatment plans, and setting clear goals and performance indicators. This episode is packed with insights and practical advice for dental practice owners looking to successfully integrate new associates into their teams. Join us for this informative session and learn how to avoid common mistakes and set your associates up for success. EPISODE RESOURCES https://peakdentalresources.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we welcome back Elaine Houle, a seasoned provider of front office training with over 27 years of experience in dentistry. Elaine has worked to improve the operational efficiencies of numerous dental offices and provided interim support for many others. Her company, Dentist Advisor Group, focuses on streamlining efficiencies, maximizing revenues, establishing leadership roles, and enabling dentists to concentrate on their core passion—practicing dentistry. Elaine discusses the increased inquiries she has received from dentists opening new practices and emphasizes the common delays and challenges faced in the de novo startup space, such as construction setbacks and equipment orders. She shares her approach to helping new practices streamline their operations, particularly through software recommendations and efficient front office practices. Elaine also delves into her unique method of categorizing teams within the practice (Team A and Team B) to handle different responsibilities and ensure smooth operations. The conversation touches on the importance of understanding insurance policies, reading the fine print, and obtaining reference numbers for calls to insurance companies to safeguard against claim denials. Elaine illustrates this with examples from her experience, demonstrating how thorough knowledge and proper training can recover significant amounts of revenue that might otherwise be lost. Elaine's dedication to educating dentists and their teams shines through as she shares her plans for upcoming workshops and presentations aimed at providing dentists with the tools they need to run efficient, successful practices. She offers her contact information for those interested in learning more or seeking her expertise to address their specific needs. Tune in to gain valuable insights from Elaine Houle on optimizing your dental practice's front office operations, managing insurance claims effectively, and setting up protocols to prevent common pitfalls. This episode is a must-listen for any dental professional looking to enhance their practice's efficiency and profitability. EPISODE RESOURCES www.dentistadvisorgroup.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a presentation titled "Hacking The Consult" from the Dental Success Summit 2024, where Dr. Taher Dhoon shared his insights and innovative approaches to dental consultations. Dr. Dhoon, co-founder of Colorado Surgical Institute and a DSI Black Belt Coach, emphasized the importance of creating a supportive and communicative environment for patients during dental consultations. He highlighted how dentists can enhance patient understanding and comfort through effective communication strategies, enabling them to comprehend complex surgical procedures like full arch makeovers and sedation dentistry. Dr. Dhoon shared personal anecdotes and related his approach to other fields, drawing analogies that underscored the importance of depth in patient consultations. He stressed that just as treasure hunters explore deeply to uncover significant finds, dentists should delve deep into understanding patient needs and fears to uncover their true concerns and desires, thus leading to better treatment outcomes. Throughout his presentation, Dr. Dhoon provided practical advice on enhancing patient interaction, building trust, and fostering a deeper connection with patients to facilitate successful consultations and treatments. His talk was rich with strategies for engaging patients before, during, and after consultations, ensuring they feel valued and understood throughout their dental care journey. EPISODE RESOURCES https://www.coloradosurgicalinstitute.com/#1 https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark and Dr. Ben Kacos kick off the episode by delving into the critical factors considered when deciding to hire an associate, such as ensuring they can be kept busy, the importance of providing honest feedback, and the necessity of a thorough onboarding process. They share insights into managing unique situations, such as hiring a husband and wife dentist team, discussing the additional layers of complexity this brings and the strategic considerations involved. The conversation touches on the significance of maintaining a steady flow of new patients and the impact of online scheduling on patient acquisition. Ben also talks about the role of hygiene flow in keeping associate schedules full. He emphasizes the importance of ongoing training and feedback for new associates, outlining the detailed process his practice uses to ensure associates meet clinical standards and improve their skills. The episode highlights the role of leadership in developing a successful dental practice. Ben shares how his team uses morning huddles and a comprehensive playbook to ensure everyone is aligned and continuously improving. For more information about upcoming mastermind events and training sessions, visit Peak Dental Resources. Join the Dental Success Network for more insights and networking opportunities with fellow dental professionals. EPISODE RESOURCES https://peakdentalresources.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we dive into the dynamic world of dental success with the energetic COO of DSN, Ashlee Hirschfeld. Today, they discuss the critical importance of mental health awareness and the resources available through DSN, like Talkspace, which offers psychiatric and therapy services to its members. The episode also explores the isolation often felt in dentistry and how DSN's supportive community helps mitigate it. They touch on DSN's referral program, upcoming dental courses, and practical tips on creating a nurturing and productive workplace. Ashley shares her journey within the dental community, emphasizing the power of networking and mentorship in building a fulfilling career. Join Dr. Marcosas and Ashley as they offer insights into maintaining professional vigor and compassion in the fast-paced world of dental practice. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a captivating interview with Alison Farber on Method Procurement Technologies' podcast. Mark shares his inspiring and unconventional journey into dentistry. Early in life, a sports injury thrust him into the dental world as a patient, leaving him in awe of the dental professionals who meticulously repaired his teeth. This experience ignited his passion for dentistry, despite the challenges posed by dyslexia and academic struggles. Undeterred, he worked diligently to overcome 20 dental school rejections before finally gaining acceptance to Marquette University. Drawing on his family's entrepreneurial spirit, Mark pursued an MBA while launching his first business—a catering truck. After graduation, he embraced a rigorous associate position at a Medicaid clinic, refining his clinical skills through intense practice. During that time, he diligently learned the intricacies of practice management by shadowing the office manager, which laid the groundwork for his entrepreneurial success. Mark's journey culminated in the creation of Dental Success Institute (DSI), a consultancy founded in 2012 after a well-received live event. Over the years, DSI grew from an initial 11 members to over 230, boasting a team of 20 coaches who are successful dentists themselves. Utilizing a unique belt system akin to martial arts, the organization encourages practitioners to hone their skills and build efficient, profitable practices. In 2015, the Dentalpreneur podcast further expanded DSI's reach. As the fourth-ever dental podcast, it now boasts over 2,000 episodes, reaching a global audience in 151 countries. Mark emphasizes that business education remains a crucial yet overlooked component in dental school, highlighting DSI's role in filling this gap. By sharing his vast knowledge and mistakes made along the way, Mark fosters a supportive community where dentists of all levels collaborate and share best practices. This engaging conversation captures Mark's unwavering dedication to helping dental practitioners navigate the complexities of practice management and business growth. Through DSI's masterminds and live events, Mark's vision remains clear: to empower dentists to scale their practices, whether from a modest startup to a multi-location enterprise or a mega practice. EPISODE RESOURCES https://www.methodusa.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, from the Dental Success Summit 2024, a panel of esteemed dentists, Dr. Addison Killeen, Dr. Aaron Nicholas, Dr. Kelly Dove, Dr. Deren Flesher, and Dr. Chris Green, delved deep into the critical role of key performance indicators (KPIs) in dental practice management. Hosted by Ashley, the discussion kicked off with Dr. Deren Flesher highlighting the often overlooked cost creep in dental supplies, emphasizing the importance of vigilant monitoring and resource utilization to maintain budget control. Dr. Chris Green shared insights on the effectiveness of using daily, weekly, and monthly KPIs to enhance operational efficiency and strategic planning. He stressed the significance of maintaining a proactive approach to managing cancellations and no-shows, which are vital for sustaining practice productivity. The conversation then transitioned to Dr. Kelly Dove, who operates multiple clinics with her husband. She underscored the necessity of leadership within practice management and the integration of KPI tracking with team development and leadership training to ensure consistent quality and service across all locations. Throughout the session, the panelists shared personal anecdotes and professional tips on harnessing the power of KPIs to navigate various stages of practice growth—from handling start-ups to managing mature, multi-location practices. The overarching theme was clear: understanding and actively managing KPIs is essential for driving success and sustainability in dental practices. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the part 2 of Mark Costes' presentation at the Dental Success Summit 2024 titled "Core Drivers of a World-Class Organization," where he continues to provide actionable strategies for dental practice success. He introduces a set of frameworks, honed from years of experience and interaction with a multitude of dental professionals, that aim to address common challenges in dental practice ownership. These frameworks revolve around six main pillars which are foundational principles, operational systemization, lifetime patient experience, new patient acquisition, human resources, overhead, and cash flow control. Mark emphasizes the importance of "The Four Futures" — mind, meaning, muscle, and money — which are essential for holistic success encompassing personal well-being, meaningful relationships, and financial health. He advocates for the integration of personal integrity, self-awareness, discipline, grit, passion, and empathy into one's professional ethos. A highlight of his talk is the introduction of the DSI's black belt coaches, who exemplify the success one can achieve through rigorous application of the DSI principles, with each having impressive profit margins and operational efficiencies. Mark also tackles the 'success tax', explaining that with growth comes more complex and challenging problems, a natural progression as businesses expand. He outlines the DSI belt classification, which helps in measuring the operational maturity of practices from white belt to black belt levels. To cap off his presentation, Mark gives a detailed case study of a DSI member, Dr. R., whose practice transformed from a struggling setup to a highly profitable model through strategic changes in systemization, patient experience, and leadership, among other areas. This transformation underscores the significant impact of structured mentorship and operational discipline in achieving business success in dentistry. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark Costes delivers his presentation titled "Core Drivers of a World-Class Organization." Dr. Costes starts by introducing the prestigious Golden Rhino Award, a highlight since its inception in 2019. He then engages the audience in a box breathing exercise, demonstrating how to manage stress in high-pressure situations—a common scenario in dental practices. Mark sets the stage for a detailed case study on one of the summit's most successful members, Dr. R., which promises to provide practical insights into the application of the principles discussed. He offers an honest look at the high-stress environment of dentistry, discussing the financial and personal risks involved, and compares the average earnings in the sector to those of the general workforce. The talk then shifts to the issues of isolation post-dental school and the lack of preparedness among dentists for managing the business aspects of their practices. Mark touches on the prevalence of mental health issues within the profession and emphasizes the support available through DSN, which includes therapy and psychiatric care. He concludes with a poignant discussion on the dangers of working in isolation, the ignorance about financial health many dentists endure, and the personal toll it takes, leading to higher rates of substance abuse, depression, and even suicide among professionals. Mark advocates for continuous education and community involvement, as seen in DSN's support network, which helps members share struggles and successes, significantly impacting their professional satisfaction and mental health. This episode provides a blend of practical advice, professional insights, and supportive strategies essential for running a world-class dental organization. Stay tuned for Part 2, where Mark will delve deeper into operational strategies that elevate dental practices. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have guest, Stephen Nance, partner and vice president at Drilldown Solution. Stephen has a wealth of experience in taxation, beginning his career as an auditor with the Utah State Tax Commission before transitioning to DrillDown Solution, where he now helps clients mitigate tax penalties and assessments. He discusses how changes in presidential administrations can influence tax obligations and shares strategies for managing tax liabilities to maximize savings. Stephen and Mark delve into the nuances of tax credits, starting with Employee Retention Credits (ERCs). Stephen explains how these credits are legitimate and have provided significant refunds to some clients, but also how the IRS has halted processing due to overwhelming claims and potential abuse. He urges listeners to ensure their CPA carefully calculates qualifications to avoid future issues. They also explore the Research and Development (R&D) tax credits, which Stephen affirms are valid but can raise red flags if aggressively claimed without proper justification. He highlights that this credit has a long-standing history and is available to dental professionals who conduct innovative research within their practices. The discussion emphasizes the importance of working with trusted tax professionals who understand the complexities of these calculations to avoid drawing undue attention from the IRS. Tune in to this informative conversation for insights into navigating these credits and learning strategies to legally minimize your tax liability. EPISODE RESOURCES drilldownsolution.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast