2062: Becoming Every Patient's Favorite Dentist
The Dentalpreneur Podcast w/ Dr. Mark Costes · Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader
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Show Notes
On today's episode, Ashlee Hirschfeld hosts a lively discussion with Dr. Ben Kacos, founder of Freeport Dental Solutions and Chief Clinical Officer for Dental Success Partners. They dive into the topic of "How to Be Everyone's Favorite Dentist," sharing practical strategies that can be immediately implemented to improve patient relationships and satisfaction.
Dr. Kacos emphasizes the importance of the new patient phone call as a critical step in building rapport and trust before patients even step into the office. He also discusses the power of active listening, understanding patient preferences, and tailoring treatment plans to meet individual needs. The conversation highlights the value of asking the right questions, offering monthly payment plans, and the significance of providing patients with clear, tailored choices rather than overwhelming them with options.
As they wrap up, Ashlee and Dr. Kacos touch on upcoming webinars, including a session on thriving during a recession and tips on team retreats. Dr. Kacos shares a discount code for an upcoming DSI event in Dallas, encouraging listeners to invest in continuous learning and practice growth.
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