The Dentalpreneur Podcast w/ Dr. Mark Costes

On today's first part of a two-part episode, we have Dr. Paul Goodman, widely known as Dr. Nacho, for a lively and insightful conversation. Dr. Goodman is the founder of a vibrant online dental community and has been making significant strides in the dental world through his unique approach to education and mentorship. The episode kicks off with a lighthearted chat about their mutual love for good food and coffee, with Dr. Goodman reminiscing about past culinary adventures in Philadelphia. As the conversation progresses, Dr. Goodman shares details about his recent event, the Super Dentist Boost Camp, where he gathered dental professionals to focus on the core aspects of practice ownership, leadership, and efficiency. Dr. Goodman highlights the invaluable contribution of DSI coach Dr. Aaron Nicholas, who gave an impactful presentation on improving clinical efficiency—an area often overlooked in traditional dental training but crucial for success in practice. The two doctors delve into the challenges faced by new dentists, particularly the pressure to perform quickly and effectively in a real-world setting, and the importance of building a strong dental "core" that goes beyond clinical skills. Dr. Goodman also discusses his passion for supporting dental students and new dentists, emphasizing the importance of real-world education and mentorship in helping them navigate the often unpredictable world of dentistry. The episode is packed with practical advice, humorous anecdotes, and a genuine passion for improving the dental profession, making it a must-listen for anyone in the field. EPISODE RESOURCES https://www.dentalnachos.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark sits down with Ryan Miller, CEO and co-founder of Peerlogic, a company at the forefront of AI-powered solutions for dental practices. Ryan shares his journey into the dental industry, driven by a combination of his corporate development background and insights gained from his wife's experience in the field. They discuss Peerlogic's innovative AI assistant designed to enhance front office efficiency, boost patient engagement, and ultimately increase practice revenue. Ryan delves into how Aimee seamlessly integrates into dental practices, handling tasks such as analyzing patient calls, following up on missed opportunities, and even managing appointment scheduling—all with minimal human intervention. The conversation also touches on the broader implications of AI in the industry, the challenges of technology adoption in dentistry, and the potential future of AI in business. EPISODE RESOURCES https://www.peerlogic.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is interviewed by Wes Whitten of Neodent, where he shares his inspiring journey from overcoming academic challenges to becoming a successful dental entrepreneur. Mark opens up about his early struggles with learning and attention difficulties, which fueled his determination to succeed in dental school and beyond. He reflects on his initial goal of achieving financial success through multiple practice ownership, only to realize that true fulfillment required a more balanced approach to life. Mark discusses the development of his "Four Futures" framework, focusing on mind, meaning, muscle, and money, which has become a cornerstone of his coaching practice. He emphasizes the importance of daily habits, mindfulness, and personal development in achieving overall success, not just financial gains. Throughout the conversation, Mark underscores the value of having a clear "why" behind one's endeavors, sharing how this mindset shift led to the founding of Smile Outreach International, a nonprofit organization dedicated to providing dental care to underserved communities around the world. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Ashlee Hirschfeld hosts a lively discussion with Dr. Ben Kacos, founder of Freeport Dental Solutions and Chief Clinical Officer for Dental Success Partners. They dive into the topic of "How to Be Everyone's Favorite Dentist," sharing practical strategies that can be immediately implemented to improve patient relationships and satisfaction. Dr. Kacos emphasizes the importance of the new patient phone call as a critical step in building rapport and trust before patients even step into the office. He also discusses the power of active listening, understanding patient preferences, and tailoring treatment plans to meet individual needs. The conversation highlights the value of asking the right questions, offering monthly payment plans, and the significance of providing patients with clear, tailored choices rather than overwhelming them with options. As they wrap up, Ashlee and Dr. Kacos touch on upcoming webinars, including a session on thriving during a recession and tips on team retreats. Dr. Kacos shares a discount code for an upcoming DSI event in Dallas, encouraging listeners to invest in continuous learning and practice growth. EPISODE RESOURCES https://peakdentalresources.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we welcome three enthusiastic D4 dental students from Midwestern University: Christian Putegnat, Andy Palacios, and Sydnie Weis. They discuss their dental school experiences, future goals, and the challenges they face as they transition into the world of practice ownership. Christian shares his journey from mechanical engineering to dentistry, balancing his studies with family life, and his aspirations for practice ownership. Andy, with a strong foundation in faith, talks about his dream of opening a startup practice and his interest in surgery. Sydnie, who combines her love for art and dentistry, plans to own multiple practices and is focused on gaining experience in cosmetic procedures. The conversation delves into the importance of demographic selection for startups, the value of mentorship in associateships, and strategies for managing student loan debt. Dr. Costes offers invaluable advice, emphasizing the need for growth-minded communities and strategic planning for long-term success in dentistry. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we sit down with Tom Barberio, CIO of Think Forward, to discuss the critical importance of cybersecurity in the dental industry. With over 20 years of experience in delivering technology and security solutions, Tom shares insights on how cybercriminals target small dental practices and why data protection is essential for maintaining trust and avoiding devastating breaches. They explore real-world examples of cyberattacks, the evolving nature of threats, and practical steps dental practices can take to safeguard their operations. This episode is a must-listen for anyone looking to protect their practice from the growing dangers of cybercrime. EPISODE RESOURCES https://www.thincforward.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we sit down with Greg Essenmacher, founder of GNA Consult, to discuss the complexities of integrating full-arch procedures into general dental practices. Greg shares his journey from the medical device industry to becoming an expert in dental practice optimization, particularly in the full-arch space. The conversation delves into the importance of proper team structure, marketing strategies, and the patient journey for successful case acceptance. Greg also highlights the critical role of education and training in achieving long-term success in this specialized area. Tune in to learn actionable insights that can help take your practice to the next level. EPISODE RESOURCES https://www.dentalconsult4u.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we welcome back Ashlee Hirschfeld, the COO of the Dental Success Network (DSN) and a key contributor since the podcast's inception. They dive into DSN's growth, discussing how the platform provides a safe space for dental professionals to get valuable feedback without the negativity common in other forums. Ashlee shares updates on DSN's upcoming features and community enhancements, as well as her insights on leadership, accountability, and maintaining morale within dental practices. Tune in for a mix of dental strategies, team management advice, and a sneak peek at DSN's future plans. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's two-part episode, we continue our deep dive into advanced surgical techniques with part two of his conversation with Dr. Taher Dhoon and Dr. Dan Briskeie, co-founders of the Colorado Surgical Institute. If you're a surgery enthusiast, this episode is packed with valuable insights! Dr. Taher and Dr. Dan focus on the challenges of working with D1 bone, emphasizing the importance of accurately assessing bone density through CT scans, push tests, and drill thread analysis. They discuss the precision required in drilling for D1 bone, including the crucial practice of drilling two to three millimeters beyond implant depth to prevent spinning and ensure stability. Additionally, they introduce the 50-50 drilling protocol, a groundbreaking technique from the recent GPS summit. Whether you're a seasoned surgeon or new to implant placement, this episode is filled with practical advice and innovative strategies to enhance your surgical outcomes. EPISODE RESOURCES https://www.coloradosurgicalinstitute.com/#1 https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's first part of a two-part episode, we have the co-founders of the Colorado Surgical Institute, Dr. Taher Dhoon and Dr. Dan Briskie. This is part one of a two-part series focused on advanced clinical and surgical topics. If you're passionate about implant surgery, this episode is for you! Dr. Taher and Dr. Dan delve into drilling protocols for achieving optimal implant stability, specifically discussing how they consistently reach 45 Newton centimeters of stability with their preferred implant system. They also cover strategic approaches to handling various bone types and weigh the pros and cons of using different burrs in challenging D4 bone scenarios. Be sure to tune in for a deep dive into the technical aspects of implant placement, and don't miss part two, where they'll continue this insightful discussion. EPISODE RESOURCES https://www.coloradosurgicalinstitute.com/#1 https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have Neo Positivity, a mindset specialist and advocate of the Law of Attraction. Neo shares his transformative journey from serving as a police officer in one of America's most dangerous cities to retiring at 28 and dedicating his life to spreading positive mindset techniques. Throughout the episode, Neo discusses the importance of mental exercises, the power of affirmations, and how controlling your thoughts can lead to a more fulfilling and successful life. Mark and Neo also explore the impact of mindset on personal and professional growth, offering listeners practical strategies for improving their daily lives. Tune in for an inspiring conversation about overcoming challenges, harnessing the power of positivity, and creating a life that aligns with your goals and values. EPISODE RESOURCES https://neopositivity.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's second part of a two-part episode, we continue our conversation with Dr. Summer Kassmel, a seasoned entrepreneur and one of DSI's Black Belt coaches. Mark and her dive even deeper into the complexities of CEO time, discussing the discipline and strategies needed to make the most of this crucial, yet often overlooked, aspect of running a successful dental practice. Dr. Kassmel and Mark start by exploring the challenges that arise when trying to carve out and protect CEO time. It's not uncommon for this time to be filled with various tasks that seem urgent but are often low-value. Dr. Kassmel provides a clear framework for identifying and prioritizing tasks into low, medium, and high-value categories, emphasizing the importance of focusing CEO time on high-value tasks that can create significant and lasting improvements in the practice. The conversation then shifts to practical steps for structuring CEO time effectively. Dr. Kassmel highlights the need for intentionality, sharing how she navigates through various departments of her practice, identifying areas where systems can be improved to eliminate recurring issues. By focusing on these high-impact tasks, practice owners can create more efficient systems that reduce daily frustrations and improve overall operations. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's first part of a two-part episode, we have Dr. Summer Kassmel, a highly successful entrepreneur and one of DSI's Black Belt coaches. The conversation dives deep into a topic that resonates with many practice owners: the importance of CEO time and how to effectively fill that time once it's freed up. Dr. Kassmel shares her journey and the pivotal moments in her career that highlighted the necessity of dedicating focused, intentional time to work on the business rather than just in it. She explains how transitioning from a clinical role to more of a leadership and strategic role can be challenging, particularly because it involves an identity shift for many dentists who are used to immediate results from their clinical work. Throughout the episode, Dr. Kassmel and Mark discuss practical strategies for structuring CEO time, emphasizing the importance of scheduling it during your most productive hours, whether that be in the early morning or later in the day, depending on your personal rhythm. They also explore how to manage the guilt that often accompanies stepping away from patient care to focus on business strategy, and how this shift, while initially uncomfortable, can lead to exponential growth in both the efficiency and profitability of a practice. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 2-part episode with Melinda Heryford, we dive into the challenges faced by both new and seasoned dental business owners. They discuss the importance of accountability, transparency, and using dashboards to track team performance. Melinda shares insights on overcoming resistance to accountability, guiding doctors to focus on the right priorities, and the crucial role of coaching in accelerating success. They also explore the mental health challenges in dentistry, emphasizing the need for mentorship and continuous learning to navigate the complexities of practice ownership. EPISODE RESOURCES practicemanagementconsulting.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 2-part episode, we have Melinda Heryford, a practice management consultant with over three decades of experience in dentistry. Melinda shares her journey from starting in the clinical side of dentistry to becoming a leader in practice management, focusing on how to improve business operations and create more quality time for dental professionals and their teams. They discuss the importance of vision, leadership, and execution, emphasizing how systems and clear communication are key to achieving long-term success in dental practices. EPISODE RESOURCES practicemanagementconsulting.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 2-part episode with Dr. Bill Keith, we dive deeper into the challenges of maintaining a positive culture within a large dental practice. Dr. Keith shares insights on how to ensure team members feel valued, the importance of leadership presence, and the role of team-building activities. The discussion also revisits the real estate and financial strategies involved in expanding a dental practice, including the use of SBA 504 loans and managing debt. We explore the operational adjustments necessary for scaling up, such as scheduling, managing multiple providers, and optimizing patient flow. Additionally, Dr. Keith offers his perspective on the growing trend of younger doctors selling their practices to private equity and DSOs, discussing the financial benefits and the potential long-term impact on the dental industry. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 2-part episode, Dr. Bill Keith shares his remarkable journey from an accounting and finance background to becoming the owner and operator of a mega dental practice. Dr. Keith discusses the challenges and strategic decisions involved in expanding his father's dental practice, including the critical role of real estate in his growth strategy. He provides insight into the complexities of securing financing through an SBA 504 loan and the operational changes required to scale up to a 20-operatory practice. The conversation also delves into managing inventory and overhead in a large practice, emphasizing the importance of standardized procedures, centralized supplies, and regular audits to ensure efficiency and profitability. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark sits down with the dynamic Co-CEOs and Co-Founders of GoTu, Cary Gahm and Edward Thomas. GoTu is a cutting-edge software company based in Miami that is making waves in the tech industry by transforming how we think about and approach the future of work. Cary and Edward share their journey from the initial idea to the creation of a platform that is poised to redefine workplace collaboration and productivity. EPISODE RESOURCES joingotu.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, recorded at Voices of Dentistry 2023, Dr. Mark Costes sits down with Paul Edwards, the founder of CEDR HR Solutions, to delve into the critical role his company played during the pandemic. Paul shares insights on how CEDR HR Solutions expertly navigated complex HR issues that arose during this challenging time, including layoffs, furloughs, and the intricacies of PPP loans. They discuss the common and significant mistakes business owners make when attempting to handle HR tasks independently. Paul emphasizes the importance of having professional HR support to ensure compliance and effective management, which can prevent costly errors. The conversation highlights how CEDR HR Solutions provides tailored assistance through their team of experienced attorneys and HR professionals, ensuring that business owners receive the right solutions for their unique challenges. Additionally, Paul elaborates on the various ways CEDR HR Solutions supports business owners, including their informative podcast, "What the Hell Just Happened in HR," which offers valuable insights and updates on HR-related issues. This episode is a must-listen for anyone looking to understand the vital importance of professional HR guidance in navigating the complexities of business management. EPISODE RESOURCES https://www.cedrsolutions.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 2nd part episode, we continue our conversation with Steve Hollingsworth, founder of Enlightening Media. We discuss the importance of personal development and continuous learning for the success and retention of team members at the Dental Success Institute (DSI). Steve shares his experiences with a video production consultancy, drawing parallels between it and DSI, and how this consultancy helped him enhance his business practices and proposals. We delve into the challenges and rewards of scaling a small business, including the necessity of systemization, managing growth, and the ultimate goal of creating a company that can operate independently of the owner's technical expertise. Additionally, we reflect on the demanding nature of content creation and the strategies employed to maintain high output and quality, providing insight into the behind-the-scenes efforts that support our prolific content production. EPISODE RESOURCES https://enlightningmedia.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 1st of a 2-part episode, we dive into the fascinating journey of Steve Hollingsworth, founder of Enlightening Media. Starting from his early beginnings in video production, Steve shares how he transitioned from making skateboarding videos to managing a public access TV station at a remarkably young age. We also delve into Steve's musical journey, discussing his experiences playing in bands, securing a record deal, and facing the challenges and realities of the music industry. Steve gives us a behind-the-scenes look at the logistics and experiences of organizing and executing live events, emphasizing the importance of reliable AV equipment and their unique approach of bringing their own gear to ensure top-notch quality. Additionally, we reflect on the impactful mission trips Steve has participated in with the Dental Success Institute, sharing heartwarming stories of cultural experiences, the challenges faced, and the emotional and rewarding aspects of helping underserved communities. EPISODE RESOURCES https://enlightningmedia.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 2nd part episode, Kay discusses the importance of having robust systems in place to ensure efficiency and minimize the need for micromanagement. She shares her experience implementing a travel preference checklist that has streamlined Mark's extensive travel schedule, ensuring all preferences are met and reducing stress. The conversation shifts to the evolution of these systems, starting from the early days with Ashlee Hirschfeld, now COO of Dental Success Network (DSN), and how these processes have been refined over the years. Kay highlights the value of detailed checklists, not only for travel but for all operations, such as event management and office supplies. This meticulous approach ensures consistency and high standards across all aspects of the business. Kay also reflects on the challenges of managing a young team, emphasizing the importance of hiring individuals with ambition and a willingness to learn. She credits the company's culture of personal development and continuous learning as key factors in the success and growth of team members. Mark and Kay agree that the biggest perk of working at Dental Success Companies is the access to invaluable resources and the opportunity for personal and professional growth. Kay shares her strategies for managing stress and maintaining control over her workload, including excellent communication and thorough prioritization. She emphasizes the importance of recognizing that much of the stress is self-imposed and can be managed through effective planning and delegation. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 1st of 2-part episode, we have a special guest, Kay Lange, the President of the Dental Success Companies. As Kay enters her eighth year with the company, Mark reflects on her journey from a personal assistant to her current role. Kay shares her unique story of joining the team through a Craigslist ad, emphasizing the importance of determination and willingness to learn despite lacking experience in the role she applied for. Kay recounts her initial days at DSI, performing basic tasks and gradually earning trust to handle more significant responsibilities. She provides a glimpse into the company's intimate working environment, describing the Victorian house they operate from, which fosters a family-like atmosphere. Mark and Kay discuss the evolution of the company, including the early chaotic days when Mark balanced multiple dental practices and the consultancy's growth. They delve into Kay's entrepreneurial mindset and her role in streamlining processes, improving vendor relations, and digitizing client records. The episode highlights Kay's adaptability, creativity in execution, and her contributions to the company's success. Mark praises Kay's ability to lead projects independently and her knack for bringing innovative ideas to life. They also touch on the importance of understanding the "why" behind initiatives, fostering a collaborative environment, and the balance between leadership and micromanagement. This episode provides valuable insights into the inner workings of a successful dental consultancy and the dynamic partnership between Mark and Kay Lange. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have Chris Richards, the executive director of the Colorado Surgical Institute (CSI). With a background in operations, leadership, and marketing, Chris shares insights on how he transitioned into the dental world and the impact of his work at CSI. They discuss the growth of CSI, the logistics of running large-scale dental courses, and strategies for patient recruitment and case acceptance. Chris also talks about the unique aspects of CSI's educational programs, including the use of temporary licenses for out-of-state and international dentists. They highlight upcoming courses, the integration of new procedures, and the expansion of CSI to new locations. The episode concludes with a look at their partnership with Neodent and their participation in the upcoming Neodent symposium in San Diego. EPISODE RESOURCES https://www.coloradosurgicalinstitute.com/#1 https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 2nd part of a 2-part episode, "When to Bring on an Associate," Ashlee Hirschfeld, Dr. Summer Kassmel, and Mark Costes continue their exploration into the critical aspects of integrating a new associate into a dental practice. The discussion begins with the process of introducing an associate, emphasizing the importance of identifying key indicators and metrics such as patient flow, hygiene checks, and overall production capacity that suggest it's time to bring on additional support. They highlight the significance of effective delegation and mentorship to ensure the associate's successful integration and development within the practice. Additionally, the conversation addresses common fears and potential challenges, including concerns about the practice's reputation, financial impact, and team dynamics, providing practical insights and strategies for navigating these issues. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's 1st of 2-part episode, "When to Bring on an Associate," Ashlee Hirschfeld, Dr. Summer Kassmel, and Mark Costes delve into the critical considerations for dental practice owners contemplating the addition of an associate. The discussion underscores the importance of initiating the process early, noting that many doctors tend to delay due to fear or over-analysis. The trio explores the key indicators and metrics signaling the need for an associate, such as patient flow, physical capacity, and case acceptance rates. They emphasize the necessity of aligning philosophies and implementing effective onboarding processes to ensure a seamless integration of the new associate. Additionally, they address common fears and potential consequences, including concerns about reputation damage, financial loss, and team dynamics, offering valuable insights for mitigating these risks. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we're excited to have Donald and Monica Bailey, the founders of Epic Dental, join us. They are passionate about cavity prevention and the benefits of xylitol, a natural sweetener known for its dental health benefits. Epic Dental offers products like gum, mints, toothpaste, and mouthwash, all containing xylitol to help reduce the risk of cavities. Donald shared how Epic Dental started, pivoting from nasal sprays to oral care and overcoming challenges in finding the right dose of xylitol and marketing to consumers. Monica emphasized the importance of patient compliance and integrating xylitol products into daily routines easily. EPISODE RESOURCES www.epicdental.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have an old friend and a highly successful practice owner, Dr. Spencer Greer, joining us. Spencer owns Mid Columbia Dental, located in Kennewick and Pasco, Washington. He is an award-winning dentist and an authority in implant dentistry, certified in conscious sedation. In his free time, Spencer enjoys surfing, golfing, sleeping, eating donuts, and watching movies with his wife and kids. In this episode, Spencer shares his recent journey with the carnivore diet, guided by Dr. Faustine Dinn, to manage his autoimmune disease. We dive into his experience, the challenges, and the surprising benefits he's encountered. Spencer also gives us an inside look at his dental career, including his path to owning multiple practices, his practice management strategies, and how he mentors new associates to achieve high productivity. Spencer's approach focuses on diagnosing effectively, maximizing treatment acceptance, and maintaining a positive and efficient work environment. He also discusses his mentorship program, Big Time Dental Producers, aimed at helping other dentists ramp up their production and achieve financial success. Listeners can benefit from Spencer's mentorship sessions, with a special discount code "MARK" for 10% off any course offerings. Tune in to learn valuable insights and practical tips to enhance your dental practice. EPISODE RESOURCES https://midcolumbiadental.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have this part two episode, with our guests concluding an enlightening discussion on crucial practice metrics. They delve into the importance of expanding capacity before investing heavily in marketing to avoid misleading results. They highlight reactivating existing patients and managing attrition before ramping up marketing efforts. The conversation covers the significance of monitoring and managing collections, including patient and insurance accounts receivable, to maintain financial health. They also explore metrics for determining when to bring on an associate and emphasize the need for data-driven decisions, analyzing practice trends, and understanding financial indicators to tackle staffing and production challenges. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a two-part series featuring Ashlee Hirschfeld, DSI Black Belt coach, Summer Kassmel, and DSI analytics expert Jake Conway. They dive into the crucial numbers that matter in dental practices. In part one, the discussion centers on how dentists rely on metrics to guide their decisions. They address common struggles and opportunities for both new and experienced doctors, emphasizing the importance of clarity and awareness from a numbers perspective. The conversation explores hygiene department performance, including key metrics like hygiene production percentage, its implications, and the impact on overall practice success. They also discuss considerations for bringing on associate doctors, using hygiene demand and exam mix as indicators, and the significance of analyzing practice metrics for informed decision-making. Don't miss part two, where the conversation continues. Tune in tomorrow for the conclusion. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a clip from a recent Dental Success Summit in Scottsdale, Arizona, where Mark elaborates on the Systemization Jumpstart. He discusses the best ways to initiate systemization in your practice and build a strong foundational infrastructure. Mark covers the End of Day Protocol, explaining its rationale and steps for implementation. He also details the AM Office Manager Protocol, outlining the responsibilities of the office manager before the morning huddle. Additionally, he introduces the Downtime Protocol and references Peter Drucker's famous quote about the inefficiency of being efficient at tasks that shouldn't be done at all. The episode also explores the Time Journal Exercise, offering insights on what tasks to eliminate, outsource, and delegate, along with the most effective methods for doing so. Mark shares valuable tips on creating an organizational chart and conducting weekly growth meetings. He emphasizes the importance of structuring these meetings to engage the team fully, establish lead measures, and implement a framework for key performance indicators (KPIs) and accountability. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we wrap-up with part two of a two-part episode. If you haven't listened to part one of the "When It's Done" episode, make sure to go back and listen to it first. It will make a whole lot more sense. Today, we are going to focus on the entire workshopping exercise that we call the Ideal Practice Exercise. This exercise provides you with a lot of clarity about what you want your practice to look like when you transition out of practice ownership and clinical dentistry. Mark really believes in the power of visualization and having a clear target to aim for, especially as you navigate the minutiae, monotony, and stress of everyday life as a dental practice owner. It's this overall vision that helps you get through some of the toughest times and keeps you focused when the whirlwind seems to get the best of us. Throughout this workshopping exercise, there will be pauses. Listen to each question carefully, and if you can, take the time to follow along and complete the exercise as Mark reads through the questionnaire. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a mastermind meeting we had in 2019 in San Diego. We delved into a powerful visualization exercise, exploring what your practice could look like when you transition out of clinical dentistry. In this first part of a two-part series, Mark discusses two of his favorite mentors, Vince Lombardi and John Wooden, emphasizing their focus on mastering the basics to achieve success. He highlights the importance of continuous improvement and the need for experienced professionals to have reminders, minders, and accountability to stay on track. We also touch on Stephen Covey's seminal work, "The 7 Habits of Highly Effective People," particularly the habit of "begin with the end in mind" and its critical role in realizing one's full potential. Mark shares a visualization exercise that we will explore in detail in part two of this series. Additionally, Mark discusses the herd mentality in humans, using a study on sheep and human behavior to illustrate the need for a clear plan to avoid the average, unfulfilled life that many Americans experience. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we delve into the intricate art of decoding hard conversations. Alastair emphasizes that the number of challenging dialogues you are willing to engage in is a key determinant of success in any area of life, be it personal relationships or business endeavors. Sharing insights drawn not from textbooks but from personal missteps, Alastair offers a practical template for navigating these difficult discussions. The crux of the matter lies in our struggle with wanting to be liked while also striving to have our needs met. Authenticity, deemed a vital business asset, plays a crucial role here. We often dress alike and drive similar cars, yet claim to be unique. The same contradiction surfaces in our conversations. By examining a grievance we harbor, we can break down hard conversations into three components: the legend (the story we tell), the characters (those involved), and the need (what we actually want). EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have Dr. Aaron Nicholas. Fresh from their annual mission trip to the Dominican Republic, they share reflections on their experiences in San Jose de Acoa and the surrounding villages. This trip, which has been running for 42 years, remains a highlight for both Mark and Aaron, who have found renewed perspectives and gratitude upon returning to their regular lives. Mark and Aaron delve into the logistics and personal impact of these mission trips. Despite the significant time commitment and financial sacrifice, they find immense value in the fulfillment and soul-enriching experiences gained from serving those in need. They discuss the complexities of running such a mission, comparing it to the structure of a dental practice, and the adjustments made since the retirement of the trip's founder, Dr. Frank Serio. They also share humorous anecdotes from their travels, including a minor passport mishap and the challenges of navigating airport security with local purchases. These stories highlight the patience and perspective gained from their mission work. The conversation shifts to the evolution of the mission trip itself, from its early days focused primarily on extractions to the current sophisticated setup offering a wide range of dental services. They discuss the importance of providing comprehensive care, including fluoride treatments and SDF applications, and the potential for further advancements like integrating handpieces for oral surgery and possibly even endodontic procedures. EPISODE RESOURCES https://smileoutreachinternational.org/#volunteer https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have Dr. Arti Jagirdar, who brings a unique and inspiring story to the podcast. Dr. Jagirdar shares her journey from being encouraged to pursue a medical career to discovering her passion for dentistry through a high school program. Her story takes a creative turn as she explores art school before ultimately finding her way back to dentistry, integrating her artistic talents into her practice. Dr. Jagirdar discusses the challenges and rewards of owning a private dental practice in Manhattan, emphasizing the importance of building a strong community network and providing exceptional care. She highlights the significance of maintaining work-life balance and self-care while growing her practice, and she shares her vision for expanding her services to include more specialized care. The conversation delves into the philosophy of providing high-quality dental care and the role of concierge medicine in today's healthcare landscape. Dr. Jagirdar emphasizes her commitment to giving back to the community, both locally and globally, through her nonprofit efforts and compassionate approach to patient care. EPISODE RESOURCES flatirondentalnyc.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we wrap up with Jake Conway, founder of Custom Practice Analytics. If you haven't listened to part one, be sure to go back and listen to it for a better understanding of the concepts discussed. In part two, Jake delves into strategies for improving revenue in the hygiene department. He discusses setting ideal perio percentages, investigating fluoride usage, and considering the introduction of other adjunct services to enhance patient care, experience, and profitability. Jake highlights the significance of effective scheduling and its impact on efficiency, stressing the need for strategic scheduling for both the hygiene and doctor's sides. Jake also emphasizes the importance of analyzing case acceptance rates and patient experience metrics, focusing on how these key performance indicators (KPIs) reflect system efficiency and overall patient care. These metrics have a direct influence on production and collection numbers. Finally, Jake introduces the concept of creating a tiered incentive model for the team. He discusses understanding individual motivators beyond monetary incentives and implementing a fair and motivating system for rewarding team members based on their value and contributions to the practice. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Jake Conway, founder of Custom Practice Analytics, presents his presentation at a mastermind meeting in Charlotte, North Carolina, where he shared key insights on financial management for dental practices. Jake emphasizes the importance of understanding and utilizing financial reports, explaining key terms like overhead, fixed costs, variable costs, and owner income. He discusses the significance of monitoring both variable and fixed costs to improve cash flow and overall financial health. Additionally, Jake highlights the role of the hygiene department as a profit center, providing strategies to evaluate and enhance its efficiency and productivity. He also underscores the value of establishing budgets and involving the team to identify and solve problems, ultimately reducing overhead and increasing profitability. Tune in tomorrow for Part 2 of this insightful discussion with Jake Conway. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Summer Kassmel continues her discourse on empowering leadership within dental practices from her presentation at DSS 2024. She delved into the importance of audit systems in maintaining the integrity of office protocols, stressing the need for regular checks to ensure consistency and accountability. Dr. Kassmel explained how rotating audit responsibilities among dental assistants (DAs) not only helps in maintaining standards but also cultivates a culture of peer-to-peer accountability. Expanding on leadership development, she advised against hastily assigning titles to emerging leaders, emphasizing instead the observation of their ability to manage projects and uphold standards consistently. This approach, she suggested, prepares them for leadership by gradually increasing their responsibilities, thereby diffusing power within the practice and strengthening team dynamics. Dr. Kassmel also discussed the identification and nurturing of potential leaders, focusing on traits like high accountability, internal motivation, and healthy empathy. These qualities, she argued, are crucial for leaders who can sustain high standards without constant external motivation. She highlighted the importance of humility and active listening in leadership, skills that enhance team communication and effectiveness. Towards the end of her talk, Dr. Kassmel touched on the concept of "disciplined empowerment," which involves trusting leaders to make decisions and holding them accountable for results rather than processes. She shared personal experiences and insights into the challenges of leadership, including the need for honest communication and maintaining high standards to ensure patient care quality. Dr. Kassmel concluded by reflecting on the personal and professional growth that comes from creating a leadership team that not only meets but exceeds the cultural and operational goals of a dental practice. She offered her leadership packet for further guidance, reinforcing her commitment to developing effective leaders in the dental industry. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we are thrilled to bring you insights from Dr. Summer Kassmel's presentation titled "Creating a Leadership Team". Dr. Kassmel, who has over a decade of experience and multiple roles including CEO of Castle Peak Dental and Avon Dental, shares her journey in the dental field and the pivotal role of creating a strong leadership team in enhancing business success and personal fulfillment. She talks about the transformational power of viewing challenges as opportunities, which has propelled her professional life forward. Dr. Kassmel discusses the importance of leadership in dental practice, emphasizing how it can drastically alter the trajectory of one's career, bringing joy and satisfaction. Her talk delves into practical aspects of leadership, including the establishment of a capable leadership team that carries forward the mission and enhances the culture of the organization. Throughout her session, Dr. Kassmel recounts personal anecdotes and lessons learned from mistakes made along the way, offering tactical advice to dental professionals on how to avoid similar pitfalls. She highlights the effectiveness of her webinars and training programs, such as the Dental Career Academy, in preparing dental professionals across the country to excel in their practices. Furthermore, Dr. Kassmel passionately speaks about her initiative, the Lady Leaders of Dentistry, which provides a platform for sharing valuable leadership and management strategies not just for women, but for all professionals within the dental community. This initiative reflects her dedication to empowering others by providing the tools and knowledge necessary for success. This episode not only focuses on the strategic elements of building a leadership team but also touches on Dr. Kassmel's personal experiences that underscore the critical nature of leadership in achieving business success and personal growth. Her message encourages dental professionals to embrace leadership roles not as a burden, but as an opportunity to positively influence their practices and the industry at large. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark sits down with Dr. Thomas Fow, a Scottsdale, Arizona native with a unique and inspiring journey to dentistry. Dr. Fow, who initially focused on basketball, was recruited to play at the United States Air Force Academy where he earned his BS in Biology and served as an orbital engineer for the Air Force. Despite his impressive career start, Dr. Fow was inspired by his family's legacy in dentistry and pursued a Doctoral Dental Surgery degree from the University of Colorado School of Dentistry. After a few years in private practice, he returned for advanced training in surgical dentistry. Dr. Fow shares his incredible journey, from the challenges of balancing Division 1 basketball and rigorous academics at the Air Force Academy to his transition from engineering to dentistry. He recounts the demanding nature of military training and how it shaped his resilience and dedication. Dr. Fow's story includes overcoming a low GPA from the academy, retaking essential courses, and ultimately earning his place in dental school despite significant setbacks. Now a traveling implant dentist in the Denver Metro area and a surgical mentor at the Colorado Surgical Institute, Dr. Fow discusses his passion for surgery, particularly full-arch surgeries, and the profound impact it has on patients' lives. He offers valuable advice for dental students and young dentists on finding their passion, the importance of gaining general dentistry experience, and the path to surgical proficiency. Dr. Fow also reflects on his faith and the pivotal moments that led him to pivot his career path, emphasizing the importance of embracing challenges and betting on oneself. His story is a testament to perseverance, adaptability, and the pursuit of excellence in both personal and professional realms. Listeners are encouraged to follow Dr. Fow on Instagram at @tfowdds or email him at [email protected] for insights into his day-to-day practice and to reach out with any questions. Join Dr. Mark Costas and Dr. Thomas Fow for an inspiring and insightful conversation that highlights the importance of resilience, continuous learning, and following one's passion in dentistry. EPISODE RESOURCES https://www.studiozdental.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the second half of the 2-parts from Dr. Aaron Nicholas' presentation at the Mastermind event for the Dental Success Institute (DSI) in June 2024, Dr. Nicholas delved deeper into strategies for enhancing efficiency in dental practices. He began by stressing the importance of writing down and analyzing procedures to identify inefficiencies and areas for improvement. By codifying steps and streamlining processes, practices can significantly enhance their operational efficiency. Dr. Nicholas further discussed the significance of having standard protocols and game plans for various procedures and office activities. He highlighted the benefits of well-defined systems in ensuring consistency and reducing unnecessary delays, which ultimately leads to improved productivity. Emphasizing the value of training and supporting staff, Dr. Nicholas spoke about the importance of delegating tasks to assistants and ensuring that everyone knows their roles. He underlined the necessity of effective communication and pre-briefing with the team to ensure smooth operations. Lastly, Dr. Nicholas highlighted the importance of continuous improvement through audits, feedback, and adjustments. He encouraged practices to regularly review their systems and procedures, gather feedback from staff, and make necessary adjustments to maintain high levels of efficiency and quality in patient care. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the first of 2-parts from Dr. Aaron Nicholas' presentation at the recent Mastermind event for the Dental Success Institute (DSI) in June 2024, Dr. Nicholas delved into several critical aspects of achieving success in dental practices. He began by emphasizing the importance of implementation and the need to overcome excuses that hinder progress. Dr. Nicholas discussed the significant value of efficiency and systems within dental practices, highlighting the benefits that protocols, checklists, and standardization bring to improving productivity, reducing stress, and ensuring consistent quality of care. He stressed the necessity of measuring and auditing practice activities to pinpoint inefficiencies and identify areas for improvement. Dr. Nicholas also underscored the crucial role of change and adaptability in maintaining a successful practice, encouraging attendees to embrace and implement necessary changes to stay competitive and efficient in their operations. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we're joined by recurring guest Sydney Robinson, the Executive Director of the Dental Success Network. The conversation touches on common themes within the network and Sydney's insights from her experience as a traveling consultant. Sydney and Mark discuss the current trends in the dental industry, including the rise of de novo practices and the considerations around acquisitions. They highlight the unique support system within DSN, where dentists can vent frustrations and seek advice in a private and respectful environment. The episode also covers debates on clinical practices, the importance of respectful discourse, and the value of diverse opinions in professional development. Sydney shares her experiences from the road, detailing the common disconnects she observes between practice owners and their teams. She emphasizes the importance of setting clear expectations and defining success for team members. The conversation also delves into the significance of having written systems and protocols and the need for regular calibration meetings to ensure everyone is on the same page. The episode wraps up with a discussion on the importance of personal connections and trust within a team, and the value of having a safe space for open and honest communication. Mark and Sydney also share upcoming events and workshops for continued professional development. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark sits down with Rachel Wall, RDH and CEO of Inspired Hygiene. Rachel shares insights from her 30-year career as a clinical hygienist and hygiene productivity coach, discussing her journey from starting Inspired Hygiene in 2004 to building a successful coaching firm. The conversation touches on the triple win approach of Inspired Hygiene, which aims to create healthier patients, engaged hygienists, and profitable practices. Rachel and Mark delve into the challenges of balancing family life and professional commitments, particularly during the college exploration phase for their children. They also discuss the history and philosophy of Inspired Hygiene, emphasizing the importance of calibrating hygiene teams with modern practices and technology. Rachel highlights the significance of having a clear standard of care and the benefits of collaborative development within dental teams. The discussion shifts to the current challenges in the dental industry, including the impact of COVID-19 on the supply and demand for hygienists, rising wage expectations, and the adversarial relationships that can develop between hygienists and doctors. Rachel offers practical advice for navigating these challenges, such as the importance of open communication, data-driven decision-making, and maintaining a culture of continuous improvement. Mark and Rachel also explore the nuances of coaching in dental practices, addressing common themes of resistance and the strategies to overcome them. Rachel shares her perspective on the importance of setting realistic expectations and providing support to team members as they adapt to new standards and practices. She emphasizes the need for hygienists to have ownership over their compensation and the potential benefits of shifting towards more innovative compensation models. The episode concludes with Rachel providing information on how listeners can get in touch with Inspired Hygiene for coaching and resources. She invites listeners to visit the Inspired Hygiene website to book discovery meetings and access a wealth of free resources designed to support dental practices. Dr. Costas and Rachel sign off by wishing each other well and expressing their enthusiasm for the upcoming summer activities. EPISODE RESOURCES https://inspiredhygiene.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark delivers a concise yet impactful discussion on the CEO effectiveness assessment. The focus is on establishing objective baselines for leadership, culture, and systemization in dental practices. He emphasizes that the best leaders maintain a keen awareness of their operation's performance through various measurable data points. He highlights the crucial differences between micromanaging and effective leadership, offering insights into how dental professionals can enhance their leadership skills. The episode introduces the assessment used in DSI to gauge CEO effectiveness, providing listeners with practical tips to elevate their leadership and drive success in their practices. This short but action-packed episode is designed to help dental professionals reflect on their current practices, identify key performance data points, and implement effective leadership strategies. Tune in to gain valuable insights and take the next step towards becoming a more effective leader in your dental practice. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the second half of the 2-parts from Dr. Ben Kacos' presentation on "Morning Huddles That Matter" at the Mastermind event, he emphasized the importance of reviewing Key Performance Indicators (KPIs) during morning huddles. This practice helps measure and report on daily performance, new patient flow, reappointment rates, and hygiene production, ensuring that the team stays aligned with the practice's goals. Dr. Kacos discussed using morning huddles as an opportunity for teaching and influencing factors such as new patient flow, case acceptance, and treatment planning. He stressed the importance of presenting treatment in terms that resonate with patients, thereby improving case acceptance rates. Continuing his focus on continuous improvement and training, Dr. Kacos highlighted methods such as team retreats, "Back to Basics" cards, and creating a culture of accountability within the team. These approaches help maintain high standards and ensure ongoing professional development. Dr. Kacos also underscored the significance of building a positive office culture. He introduced activities like random acts of kindness, the Kool-Aid Award, culture coins, and patient preference sheets as ways to foster a supportive and engaging environment. Additionally, regularly scheduled team retreats that mix business with fun were highlighted as essential for strengthening team cohesion and morale. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have the first half of 2-parts from Dr. Ben Kacos' presentation titled "Morning Huddles That Matter" at the Mastermind event, he delved into the crucial role of morning huddles in energizing the team and setting a positive tone for the day. He underscored the importance of leadership in maintaining high energy levels and ensuring team motivation right from the start of the day. Dr. Kacos highlighted how morning huddles can build a strong office culture, focusing on praising teamwork and same-day treatment. He emphasized the use of positive reinforcement to encourage desired behaviors and outcomes within the team. Additionally, he discussed the value of leveraging patient reviews and social media feedback as teaching tools. By breaking down positive reviews, he illustrated how specific behaviors and practices led to successful patient interactions, thereby reinforcing good practices within the team. Furthermore, Dr. Kacos stressed the need for continuous training and development within the practice. He introduced systems like "Back to Basics" cards, team growth meetings, and a document vault of training videos. These tools ensure consistent and effective training for both new and existing team members, fostering a culture of ongoing learning and improvement. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a quick but impactful episode, titled "The Paradox of Personal Investment," Dr. Costes shares highlights from his recent keynote presentation at the mastermind meeting in Charlotte. Mark discusses the common stories we tell ourselves to justify why we don't take ownership of our personal marketplace. He delves into the paradox of personal investment and emphasizes the importance of surrounding yourself with people who inspire and push you to be better. The episode also covers strategies for closing seemingly insurmountable gaps and introduces a practical hack for managing chaotic and stressful situations. Listeners will learn about the concept of focusing on important tasks over urgent ones and how this shift in focus can significantly impact personal and professional growth. Additionally, Mark highlights key traits to leverage to become a world-class CEO. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we're diving into a recent mastermind meeting with our elite practice mastermind private coaching members. The focus of the discussion was on conversation, rapport building, and building trust quickly. Mark referenced Dale Carnegie's iconic book, "How to Win Friends and Influence People," specifically the section titled "Six Ways to Make People Like You." Carnegie emphasizes that the key to turning a conversation into a rapport-building and trust-building process is to get people talking about themselves. People love to talk about themselves, and by engaging them in this way, you can quickly build rapport. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast