
The Dentalpreneur Podcast w/ Dr. Mark Costes
2,512 episodes — Page 15 of 51

1815: Engineering Mindset to Dental Marketing Success
On today's episode, Dr. Mark Costes sits down with Ardi Safi, the visionary founder of DDS Marketing, to discuss his fascinating journey from competitive tennis and structural engineering to becoming a leader in dental marketing. Ardi shares how his analytical mindset and immigrant work ethic helped him carve a niche in the dental industry, offering data-driven marketing strategies that drive real results. Ardi dives into the role of AI in tracking patient conversion, key KPIs for marketing success, and the importance of organic content for brand building. Plus, they preview the upcoming DDS Marketing Event in Miami this May, focused on full-arch dentistry profitability. Check out the full episode on the Dentalpreneur Podcast for all the insights and actionable takeaways! EPISODE RESOURCES ddsmarketing.io https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1814: Resiliency in Dental Marketing
On today's episode, Dr. Mark Costes sits down with Ryan Gross, the Marketing Expert and CEO of CMOShare. With over 15 years of marketing, brand management, and communications experience under his belt, Ryan has honed his skills with reputed names like The Walt Disney Company, numerous dental practices, and the attraction industry. His marketing acumen has consistently driven revenue growth through strategic marketing and communication. Managing multi-million-dollar budgets, Ryan has also aided dental practices in ramping up new patient acquisition and retaining existing ones. Adding to his extensive profile, Ryan is a faculty member of Dental Success Network (DSN) and Dental Success Institute (DSI). In this insightful discussion, they delve into some critical areas that every dental practice owner should heed. The conversation kick-starts with an exploration into how the current economic atmosphere, possibly teetering on the brink of a recession, is mirroring in the analytics tracked at CMOShare for campaign effectiveness. Ryan shares his observations and delineates how the consumer confidence dip is impacting the response rates and overall efficacy of marketing campaigns. Shifting gears, Dr. Costes and Ryan dissect the observed surge in emergency visits. They ponder on whether financial prudence amidst looming job security concerns is driving individuals to delay regular care, thus spiking emergency cases. Ryan offers his viewpoints and discusses other potential factors that might be influencing this trend. The duo then delves into the marketing realm specific to dentistry. With a myriad of new marketers eyeing the profitable dental industry, the challenge to distinguish between credible, experienced agencies and novice upstarts making hollow promises is real. They discuss strategies on how to vet marketing agencies to ensure the employed marketing strategies are not just effective but align with the long-term vision of the dental practice. For a deep dive into successful marketing strategies tailored for dental practices, make sure to check out Ryan Gross at https://www.mycmoshare.com. His wealth of experience and a knack for innovative marketing solutions can be the catalyst for transforming your practice's marketing approach, ensuring a steady stream of new patient acquisition and fostering a loyal patient base. EPISODE RESOURCES https://www.mycmoshare.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1813: Conflict Prevention & Resolution
On today's episode, Dr. Mark Costes sits down with the accomplished Carol Bowser, J.D, a seasoned workplace conflict expert with a rich history in Employment Law. Transitioning from a legal career, Carol founded Conflict Management Strategies, driven by the belief that proactive conflict resolution yields higher satisfaction than traditional legal routes. Over her 20 years in the field, Carol has assisted a wide array of employers across various industries in navigating the intricate realm of workplace conflict, sharing invaluable insights on how individuals at all levels can enhance their conflict resolution skills. With her extensive knowledge and hands-on experience, Carol brings a wealth of practical strategies to the table, making this episode a must-listen for anyone looking to foster a harmonious work environment. In this insightful discussion, Dr. Mark Costes engages with Carol Bowser, delving into the heart of workplace conflicts and the methodologies of resolving them, particularly when parties harbor diverging viewpoints on justice or fairness within the organization. They explore the proactive measures that can be put in place to prevent conflicts, especially in environments with large employee groups. The discussion furthers into strategies for rapid resolution when disputes inevitably occur, aiming to foster a harmonious workplace environment. A notable point of discussion is the threshold at which mediated disputes escalate to legal cases, and what preventative steps could be taken to avert such escalation. This conversation is especially pertinent to dental office employers as they navigate through performance or cultural issues with employees belonging to protected categories. Carol provides valuable guidance on ensuring that any reprimanding or termination actions taken are within legal and ethical standards, reflecting her extensive experience in employment law and conflict management. This episode is a reservoir of knowledge for employers seeking to enhance their conflict resolution aptitudes while adhering to legal frameworks, ensuring a conducive and respectful work environment for all. To learn more about Carol Bowser and how to equip yourself or your organization with effective conflict management strategies, visit her website at www.conflictmanagementstrategies.com. EPISODE RESOURCES www.conflictmanagementstrategies.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1812: FinTech vs Traditional Banking
On today's episode, we are thrilled to have Steve Steinbrunner with us, a seasoned professional with a rich 25-year history in the dental business realm, now making significant strides at Provide, a forerunner in dental industry finance. With a past filled with distinguished roles at Patterson Dental Supply and Henry Schein Dental, Steve's journey is as enlightening as it is inspiring. We delve into what sets Provide apart in a sea of financial firms, the captivating journey of Steve into the dental domain, and the present-day fiscal panorama for aspiring dentists eyeing a startup, an acquisition, or a spatial augmentation. In the heart of our discussion, Steve reveals the distinctive essence of Provide in comparison to other giants in the industry he has associated with over the years. The conversation unfolds the unique approaches that underpin Provide's success, encapsulating how it has remarkably garnered a substantial share of the dental demographic. The bespoke and streamlined process of working with Provide forms the crux of our conversation, showcasing a seamless journey for dentists seeking financial backing for their ventures. Moreover, the discussion meanders through the dynamics of operating without a physical location, a characteristic that sets Provide apart, and how this virtual model stacks up against other large-scale firms in fostering trust and engagement. The narrative takes a nostalgic turn as Steve reminisces about his enthralling journey into the dental realm, a path laden with learning, growth, and an unwavering passion for dental practice profitability. As we navigate through the current financial landscape, Steve lends invaluable insights for dentists on the brink of initiating a startup, mulling over an acquisition, or envisaging an addition to their existing space. The fiscal considerations and the quest for a trustworthy lender form a crucial part of this dialogue, offering a lucid understanding of the financial horizon awaiting aspiring dental entrepreneurs. Engrossed by the conversation and need a financial ally for your dental venture? Reach out to Steve at https://www.getprovide.com/start/stevesteinbrunner and take the first step toward realizing your dental aspirations. And if you haven't had enough, make sure to tune in for more insightful discussions on our next episode! EPISODE RESOURCES https://www.getprovide.com/start/stevesteinbrunner https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1811: Navigating Team Dynamics
On today's episode, we are joined by the insightful Sydney Robinson, the Executive Director of Operations for DSN (Dental Success Network). In our recurring themed discussions, Sydney brings to the table the trending concerns and inquiries swirling within the DSN community, presenting them to our host, Dr. Mark Costes, for his seasoned take and guidance. Today's questions revolve around internal team realignment and the hurdles of hiring in the contemporary dental practice landscape. The first query Sydney presents stems from a practice owner grappling with the evolving professional inclinations of a trusted office manager. This dedicated individual, initially thriving in their role, now finds the human relations aspect taxing, albeit still shining in other administrative domains. Dr. Costes delves into the nuances of recognizing and realigning the strengths of office personnel to ensure retention, job satisfaction, and operational efficiency. The conversation sheds light on how tweaking roles can foster a more harmonious and productive work environment, all while keeping valued staff within the practice's fold. Transitioning into the next concern, the spotlight shifts to the common challenges dentistry practice owners face in today's hiring market—more specifically, the ordeal of recruiting and onboarding associates who not only mesh well with the established culture but are also keen on sharing the managerial responsibilities. Dr. Costes and Sydney explore the strategies to identify, entice, and integrate associates who are aligned with the practice's ethos and long-term vision. The discussion provides a roadmap on how to approach the hiring process strategically to build a cohesive and committed team, imperative for the sustained growth and harmony of the practice. If you're keen on diving deeper into these discussions and accessing a well of resources to navigate the dental industry's complex landscape, consider joining the DSN community. Head over to https://www.dentalsuccessnetwork.com/ to learn more about the Dental Success Network and how it can propel your practice to new heights. Don't miss out on being part of a network that empowers you to tackle the profession's challenges head-on. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1810: Clarity Catalyst Pt. 2
On today's episode, Dr. Mark Costes takes us through a riveting presentation from our recent Mastermind event in St. Louis, aptly titled "Clarity Catalyst". Dive deep into the psyche of over-achievers, explore the art of acknowledging achievements, and discover pathways to streamlined decision-making and growth. In this continuation, Dr. Costes explores the critical inquiry of "What do you want and why do you want it?" He urges the audience to delve deep and realign their desires, setting a clear path toward achieving their goals. This section challenges individuals to reflect on their core motivations and how these driving forces shape the trajectory of their success. Moving forward, the conversation shifts to the aspect of collaboration in "Who will help you accomplish it?" Dr. Costes elaborates on the power of collective effort and how fostering beneficial collaborations can significantly propel individuals towards their goals. He presents compelling arguments on why and how to seek and nurture supportive alliances in personal and professional realms. Dr. Costes then presents the notion of setting timelines in "When do you want to accomplish it by?" emphasizing the importance of setting realistic yet challenging deadlines to one's goals. This strategy promotes accountability and a sense of urgency, crucial for maintaining momentum towards achievement. He further delves into the strategy of "Leaning on frameworks when feeling overwhelmed or uncertain on where to start." Dr. Costes shares actionable advice on identifying and utilizing existing frameworks to guide decision-making and actions, especially during challenging or uncertain times. Lastly, the theme of "Embracing the hate when striving to be the best" is explored. Dr. Costes discusses nurturing resilience, perseverance, and embracing challenges as part of the journey to achieving mastery in one's field. This final discussion aims to equip individuals with a fortified mindset, ready to face and overcome the hurdles that lie in the path to greatness. If you haven't already, go back and listen to Part 1 of this illuminating discussion to grasp the foundational concepts that lead to these advanced strategies for personal and professional growth. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1809: Clarity Catalyst Pt. 1
On today's episode, Dr. Mark Costes takes us through a riveting presentation from our recent Mastermind event in St. Louis, aptly titled "Clarity Catalyst". Dive deep into the psyche of over-achievers, explore the art of acknowledging achievements, and discover pathways to streamlined decision-making and growth. Dr. Costes begins by discussing the intriguing theme of 'Paradox of the Over-Achiever.' This discussion delves into the common traps that high-achievers often find themselves entangled in and provides insightful solutions to navigate through them. Following this, he explores the concept of 'Hedonic Adaptation,' explaining how this psychological response to success and failure plays into the constant strive for more, often leaving individuals in a never-ending loop of dissatisfaction. Dr. Costes then sheds light on some key insights from the book 'Gap and the Gain,' which serves as a crucial guide to understanding how individuals measure achievements and how these measurements reflect on personal and professional growth. This is further expanded upon as he demonstrates the idea of 'Measuring the Gap versus the Gain,' comparing the benefits and setbacks of focusing on what's lacking versus acknowledging what's achieved. This comparison illuminates the importance of a positive perspective in assessing personal and professional milestones. Concluding this segment, Dr. Costes transitions into a significant metaphor from martial arts, illustrating common themes from transitioning 'from white belt to black belts.' This analogy beautifully showcases how clear, streamlined decision-making can significantly impact growth and expansion. Dr. Costes emphasizes the transformative journey individuals undergo as they progress through stages of mastery in their respective fields. Stay tuned for tomorrow's episode where Dr. Costes further elaborates on aligning one's desires, collaborations, and strategies to attain unparalleled mastery in your endeavors. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1808: Elevating Patient Interactions
On today's episode, we have the pleasure of hosting David Lord, the EVP and General Manager of Nexa & Strike Healthcare. David has played a pivotal role in steering Nexa towards new horizons by broadening services and enhancing patient as well as client experiences since his onboard in 2022. Residing in the beautiful Park City, UT with his family, David is a fervent lover of the great outdoors. In this interview with David Lord, we delved into the rich history of Nexa, exploring its evolution and how it has grown to become a significant player in the healthcare sector. David shared insights about Nexa's geographical footprint and company size, shedding light on where Nexa operates and the extent of its reach. A fascinating part of our conversation revolved around what the customer experience is like when a patient calls into a dentistry and connects with Nexa instead; illustrating the seamless integration and the professional handling that eases patient interactions. David unveiled what sets Nexa apart from other competing entities, highlighting their top-notch process that ensures unparalleled service quality. We also had a chance to dive into the marketing philosophy of Nexa, showcasing how their unique approach in marketing has been instrumental in creating a strong and reputable brand. To learn more about how Nexa & Strike Healthcare is revolutionizing patient and client experiences in the healthcare sector, be sure to check them out at www.Strikehealthcare.com. EPISODE RESOURCES www.Strikehealthcare.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1807: The Inward Journey
On today's episode, we explore the world of dentistry and entrepreneurship with Dr. Jack Bayramyan. As the co-founder of Optimize Practice Services, Dr. Jack stands at the forefront of a new wave of dental support organizations. He fervently believes in crafting a strategic blueprint for growth, ensuring that dental professionals aren't merely reacting to circumstances but are proactively setting the stage for future successes, reduced stress, and optimized financial outcomes. For many fee-for-service business proprietors, the idea of amplifying their business to churn out millions annually, and then positioning it for a sale worth many times more, seems more fantasy than fact. But for Dr. Jack, this wasn't just a fleeting aspiration. It was this very vision that fueled his journey from a hands-on dentist to a formidable leader and investor in his practice. And he didn't stop there. He expanded and scaled his dental practice, pushing boundaries and shattering his own expectations. During our deep dive with Dr. Jack, we discussed: Strategies to consistently access capital for growing one's practice. The intrinsic motivation that prevents retirement and drives continuous growth and passion. A peek into Dr. Jack's inspiring book "Extraction," where he unveils his personal journey, detailing the transition from hands-on dentistry to exponential growth. He generously shares a formula that any small business owner can adopt to actualize their expansion dreams. To gain insights or to get in touch with Dr. Jack Bayramyan and learn about the incredible work he's been doing, visit https://optimizeps.com. EPISODE RESOURCES https://optimizeps.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1806: Buying EBITDA
On today's episode, we delve deep with Justin Marti, an accomplished entrepreneur and attorney with a compelling journey. He not only co-founded a dental services organization (DSO) in 2006 and scaled it to 45 locations across four states but also sold it successfully in a private equity deal by 2018. But Justin's story doesn't end there. Shifting gears, he ventured into the legal realm, specializing in healthcare and business, particularly focusing on dental practice transitions. His unique blend of experience gives him an unparalleled vantage point: he doesn't just think like an attorney; he understands the nuances of a practice owner. Over the years, he's played pivotal roles in numerous healthcare M&A transactions, designed intricate corporate frameworks, and has been a trusted negotiator for myriad agreements catering to healthcare providers and executives. In Justin's words, he's more of an "advisor first, attorney second." During our enlightening conversation, we touched upon: The unexpected twists and turns when searching for the right partner or buyer during dental group transitions. The art and science of EBITDA multiple negotiations. The elements that magnetize a dental practice to private equity. For those keen on understanding the nuances of dental practice transitions or seeking seasoned guidance, Justin Marti is your go-to. Connect with him and his proficient team at www.martilawgroup.com. EPISODE RESOURCES www.martilawgroup.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1805: BoomCloud & Bootstrapping Pt. 2
On today's episode, we continue our exploration of the innovative world of BoomCloud, a transformative dental software company. Join us as we delve into the dynamic perspectives of Jordon Comstock, the CEO of BoomCloud, and Dustin Kenyon, the Chief Revenue Officer of BoomCloud. Jordon Comstock's journey began as a dental lab technician, eventually propelling him to manage Salt Lake Dental Lab for seven fruitful years. His mastery in managing business operations, establishing sales and marketing departments from scratch, and crafting robust financial systems led him to his passion for UX design, digital marketing, SEO, PPC, and growth entrepreneurship in the SaaS and sales sector. As the visionary behind BoomCloud, Jordon's platform empowers dental practices to create in-house membership programs, fostering independence from dental insurance while augmenting patient retention and case acceptance. Dustin Kenyon brings nearly two decades of expertise as a Sales and Ops Executive. His extensive achievements include successful SaaS company exits, founding "Kaptain" - a Start-Up Consulting Agency for Tech Founders, and co-founding "BootStrapped" - a Founders Financial Education Roundtable. Beyond his professional accomplishments, Dustin's passions encompass family travel and a love for tech start-ups and creative pursuits like music, writing, composing, drawing, and painting. Part 2 delves deeper into the strategies of scaling and defines the summit of business growth. Uncover the levers that define your basecamps, the art of finding the right team members for scaling, and the responsibility of utilizing data to make informed decisions. The conversation also unveils BoomCloud's vision of becoming "Revenue as a Service" by creating revenue funnels and helping practices identify patient personas through their innovative systems. For a deeper dive into the groundbreaking work of BoomCloud and their impact on the dental landscape, connect with them at BoomCloudapps.com. If you missed Part 1, make sure to go back and check it out to get the full picture of this conversation with Jordon Comstock and Dustin Kenyon. EPISODE RESOURCES BoomCloudapps.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1804: BoomCloud & Bootstrapping Pt. 1
On today's episode, we delve into the innovative world of BoomCloud, a transformative dental software company. Join us as we explore the dynamic perspectives of Jordon Comstock, the CEO of BoomCloud, and Dustin Kenyon, the Chief Revenue Officer of BoomCloud. Jordon Comstock's journey began as a dental lab technician, eventually propelling him to manage Salt Lake Dental Lab for seven fruitful years. His mastery in managing business operations, establishing sales and marketing departments from scratch, and crafting robust financial systems led him to his passion for UX design, digital marketing, SEO, PPC, and growth entrepreneurship in the SaaS and sales sector. As the visionary behind BoomCloud, Jordon's platform empowers dental practices to create in-house membership programs, fostering independence from dental insurance while augmenting patient retention and case acceptance. Dustin Kenyon brings nearly two decades of expertise as a Sales and Ops Executive. His extensive achievements include successful SaaS company exits, founding "Kaptain" - a Start-Up Consulting Agency for Tech Founders, and co-founding "BootStrapped" - a Founders Financial Education Roundtable. Beyond his professional accomplishments, Dustin's passions encompass family travel and a love for tech start-ups and creative pursuits like music, writing, composing, drawing, and painting. In Part 1 of this insightful interview, we dive into BoomCloud's essence and the beneficiaries of its innovative offerings. Jordon and Dustin share their inspiring journeys, reflecting on Bootstrap/Kaptain sessions and the power of community interactions. Discover the scaling philosophy akin to conquering Mount Everest, where goals become checkpoints measured against key performance indicators (KPIs). For a deeper dive into the groundbreaking work of BoomCloud and their impact on the dental landscape, connect with them at BoomCloudapps.com. Stay tuned for Part 2 tomorrow, where we'll continue this conversation with Jordon Comstock and Dustin Kenyon. EPISODE RESOURCES BoomCloudapps.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1803: Can a Dental Practice Philosophy Save Lives?
On today's episode, we have the pleasure of delving into the world of dentistry with a twist. We're joined by Dr. Jill Wade, a dentist who not only excels in her profession but also views it through a unique lens, integrating a deep understanding of overall health with dental care. Dr. Jill Wade is not your average dentist. She stands out with her innovative approach, centering her practices around prevention, always aiming to lead and push the boundaries of conventional dentistry. At the heart of her mission is an insatiable passion for educating others. She firmly believes, and rightly so, that optimal oral health plays an indispensable role in our overall health and wellness. It's not just about having a beautiful smile; it's about understanding what that smile tells us about our body's health. This perspective has led to the inception of the "Smile with Heart" program. Pioneering in its approach, this program stands as the first to co-manage patients by collaborating with other health professionals, employing diagnostics and blood work. Through this holistic view, Dr. Wade and her team aim to uncover the often subtle, yet crucial connections between the mouth and overall health. By identifying these nuances, they can pinpoint the root causes of inflammation, providing a fuller picture of a patient's health. Our conversation starts by exploring Dr. Wade's background, leading us through the pivotal moments and experiences that shaped her current practice. We delve into the influences and inspirations that directed Jill towards this unique path. Who were the key players, and what moments stoked her interest in the oral-systemic connection? It's a fascinating journey that highlights the confluence of personal experiences and professional insights. From understanding the origin, we transition into discussing how Dr. Wade integrated this philosophy into her practice. Implementing change is never easy, so how did she ensure that her team was on board? And once the team was aligned, how did she get her associates to not only understand but also passionately advocate for this approach? Navigating through the conversation, we uncover the nuts and bolts of Dr. Wade's practices. She delves into the specifics of the protocols they follow, the testing they utilize, and how they go about educating their patients. But the journey doesn't end with diagnosis. Once the lab results and radiologist reports are in, what's next? Dr. Wade provides a glimpse into the diverse treatment protocols employed in her office, tailoring each approach to the diagnosis at hand. This episode offers an enlightening perspective on dentistry, breaking the boundaries of what we traditionally expect. Dr. Jill Wade exemplifies how the world of dental care is evolving, urging us to see our oral health as a vital component of our overall well-being. To learn more about Dr. Jill Wade's groundbreaking work or to schedule a consultation, visit her at www.stonebriarsmiledesign.com. EPISODE RESOURCES www.stonebriarsmiledesign.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1802: Pioneering Digital Innovation
On today's episode, we are thrilled to welcome Dr. Rania Saleh, a trailblazing entrepreneur in the field of dentistry and the co-founder of Oryx Dental, a prominent cloud-based dental management software company. Dr. Saleh's remarkable journey from a Doctorate in Dental Surgery in 2003 to the forefront of dental software innovation showcases her unwavering dedication and fusion of creativity and science. Dr. Rania Saleh's story is one of transformation and innovation. With a foundation in dental education and practice, she furthered her expertise through advanced training at McGill University and the prestigious Kois Institute. However, her journey began with aspirations of becoming an architect. Hailing from war-torn Lebanon, she navigated a path that led her from architectural dreams to becoming a successful dentist and ultimately to the realm of software development. Our conversation with Dr. Saleh centers around her groundbreaking venture, Oryx Dental. She takes us through the intriguing origins of Oryx Dental and how it evolved into a leading cloud-based dental management software company. We delve into the significance of surveys and case acceptance in the realm of dentistry, discussing how they contribute to enhancing patient care and overall practice efficiency. One of the highlights of our conversation is Dr. Saleh's exploration of what sets Oryx Dental apart. With an emphasis on leveraging Artificial Intelligence (AI), Oryx Dental introduces innovation that streamlines processes, elevates patient experiences, and empowers dental practices to thrive in a technologically advanced landscape. Switching practice management software is a significant decision for any dental practice, and Dr. Saleh provides insights into the training and transition process for dental practice teams considering Oryx Dental. She sheds light on the seamless integration and the comprehensive support provided to ensure a smooth transition and optimized utilization of the software's capabilities. Ever wondered what a day in the life of a software CEO looks like? Dr. Saleh provides a fascinating glimpse into the responsibilities and dynamics of her role, offering a perspective that bridges the world of dentistry and cutting-edge technology. Our conversation culminates with a deep dive into the customer experience with Oryx Dental. Dr. Saleh shares how patient care remains at the core of Oryx Dental's mission, and the software's impact on patient satisfaction and practice success. To learn more about Oryx Dental and the revolutionary contributions it brings to the dental industry, visit oryxdentalsoftware.com. EPISODE RESOURCES oryxdentalsoftware.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1801: Do You Need a CFO?
On today's episode, we have the privilege of sitting down with Jaime Staley, a Partner, virtual CFO, and CPA with a focus on enhancing growth and profitability for service-based business owners. Jaime's extensive experience and expertise make her an invaluable resource for gaining insights into business tips and growth strategies. She joins us to share her well-rounded sustainable approach that can significantly improve the lives of business owners. Throughout the episode, you'll discover how accounting impacts businesses and how leveraging numbers can drive revenue and enhance business value. Jaime Staley's journey is a testament to her dedication and passion for helping businesses thrive. As a vCFO, CPA, and partner in a growing business, Jaime has garnered profound insights into the intricacies of financial management. Her more than a decade of experience in working with dental practice owners has equipped her with a unique perspective on aligning accounting practices with business growth. During our conversation, we dive into the world of finance and accounting, starting with how Jaime's own career journey led her to establish her firm. Demystifying the role of a CFO, Jaime sheds light on how a CFO's responsibilities differ in the accounting realm. We explore the challenges businesses face when they aspire to scale beyond their current capabilities. Jaime shares her expertise on steering these conversations to ensure that growth is not only ambitious but also aligned with the business's readiness. One of Jaime's core passions lies in helping dentists comprehend the intricacies of finances and accounting. Her insights into the inner workings of dental practices empower dentists to make informed decisions and gain better control over their practices' financial aspects. As we progress through the conversation, we touch upon strategies for effectively reducing tax liability and minimizing tax amounts legally. Jaime's insights into tax planning offer valuable guidance for businesses seeking to optimize their financial health. Hiring a professional CPA can be a game-changer for businesses, and Jaime provides practical advice on what to look for when considering this crucial step. We also delve into the significance of creating a well-defined plan for debt repayment, discussing the merits of aggressive versus gradual debt reduction. Today's episode is brimming with actionable insights and expert guidance from Jaime Staley. Her expertise, particularly in the realm of dental practices, offers a fresh perspective on accounting and financial management. So, if you're seeking to gain a better understanding of how finance impacts your business and how you can strategically leverage numbers to enhance growth, this episode is a must-listen. To connect with Jaime and tap into her wealth of knowledge, make sure to reach out to her at pjscpas.com. EPISODE RESOURCES https://pjscpas.com/dental-cpa https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1800: Navigating the FinTech Frontier
On today's episode, we sit down with Chad Widensky, the dynamic Chief Revenue Officer at Provide. Chad's journey began as a Regional Director of Practice Finance for the Northeast in March 2019, and after demonstrating his unparalleled expertise in practice finance, spanning over 13 years, he was elevated to his current pivotal role in 2022. A proud Boston University graduate with a BS in Political Science and Philosophy, Chad now leads with a focus on driving loan volume and revenue growth across multiple teams. Our conversation dives deep into the nuances of the FinTech industry. Chad draws comparisons between traditional banking institutions and innovative FinTech companies like Provide. What sets them apart? It's not just the software; it's the entire experience, devoid of layers of bureaucracy. Chad recalls his extensive decade-long experience with larger institutions and how it helped him shape and refine the consultative approach he brings to Provide. One of the stand-out moments from the discussion is the emphasis on technology and people. As Chad mentions, technology can streamline processes, but it's the human touch that truly transforms a client's experience. The recent shift in Provide's mission statement—from emphasizing technology first to highlighting the importance of great people backed by innovative technology—is a testament to that belief. Chad sheds light on the internal dynamics at Provide, emphasizing real-time communication tools like Slack and the collaborative ethos it brings, bridging the gap between sales teams and underwriters. He also proudly shares the company's meteoric rise as the second-largest lender in the dental lending space. The conversation then pivots to Chad's unique role as Chief Revenue Officer—a title that might be new to many. Beyond driving revenue, Chad's role encompasses strategy, system development, product delivery, and ensuring that clients, especially healthcare professionals, have a seamless and positive experience with Provide. As the episode wraps up, we get a snapshot of how Provide's reach is expanding across the United States with a strong team of dedicated representatives, and a hint at an intriguing SBA product that's on the horizon. If you've ever been curious about the world of FinTech, or are a professional in the healthcare domain seeking a financial partner that prioritizes both technology and personal touch, this episode is a must-listen. Dive in, get inspired, and discover the future of practice finance with Provide and Chad Widensky! EPISODE RESOURCES www.getprovide.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1799: Keeping Your "A-Players" Happy & Engaged
On today's episode, Mark and Sydney Robinson delve into the common themes and most engaging posts within the Dental Success Network (DSN) community. They offer their insights and advice on various challenges faced by dental practice owners and managers. Motivating Team to Schedule for Production Goals Mark and Sydney discuss a post about motivating the front office to consistently schedule to production goals. They explore the concept of fear among staff due to being short-staffed and the importance of addressing it. Mark emphasizes the need for setting clear goals, benchmarks, and a robust process for scheduling. Sydney adds insights about efficient communication and adapting scheduling based on available staff. Rewarding Loyalty and Key Players Mark and Sydney tackle the question of how to reward loyalty and recognize key team members without unsustainable raises. They emphasize the importance of performance-based raises and bonuses over automatic, time-based raises. Sydney suggests using a tiered model and understanding team members' motivations beyond just monetary rewards. Mark highlights the significance of culture, growth opportunities, and continual education in retaining team members. Conclusion: Mark and Sydney wrap up the episode by encouraging listeners to explore the resources available within the Dental Success Network and highlighting the group's supportive and positive environment. This episode provides valuable insights for dental practice owners and managers, addressing common challenges they face in team motivation, retention, and scheduling for production goals. Mark and Sydney's thoughtful advice and real-world examples make this a must-listen for anyone in the dental industry looking to enhance their practice's success. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1798: The PPO Playbook
On today's episode, we are joined by a remarkable entrepreneur who has reshaped the dental landscape with her unwavering dedication to helping dental practices thrive in the realm of PPO negotiations. Shelley DeGroff, the founder and CEO of PPO Advisors, has an inspiring journey that stems from her experience in a dental office, and she recognized a pressing need for fair deals from PPOs. Shelley's story is one of unexpected entrepreneurship. As an office manager for a private dental practice, she dived into the intricate world of PPO contracts, gaining an in-depth understanding of the dynamics that can significantly impact practice revenues. When she successfully negotiated better terms for her own office, revenues soared. Recognizing the widespread demand for her expertise, Shelley founded PPO Advisors in 2013, marking the beginning of her mission to empower dental practices with the tools to negotiate better PPO contracts. Hailing from a rural background in Nebraska, Shelley's journey has been marked by her unwavering work ethic and an integrity-based approach to business. Her commitment to leveling the playing field for her clients, allowing them to work smarter and amplify profits, showcases her dedication to driving positive change within the dental industry. During our conversation with Shelley, we delve into intriguing topics that shed light on the crucial aspects of PPO negotiations. We explore the concept of umbrella networks and whether PPO Advisors accepts them, shedding light on the complexities that dental practices navigate. Fee schedules and time frames also come under discussion, providing valuable insights into the meticulous work that goes into optimizing PPO contracts. One of the highlights of our conversation is Shelley's wisdom on reducing dependence on PPOs and identifying the thresholds for maintaining a healthy balance. Her expertise empowers dental practitioners to make informed decisions that align with their growth strategies. As a pioneering force in the industry, Shelley has nurtured PPO Advisors into a success that is propelled by a dedicated team. We gain insights into the growth journey of her team, the turnaround time to onboard clients, and what truly sets PPO Advisors apart from competitors. To connect with Shelley DeGroff and explore how PPO Advisors can transform your dental practice's PPO negotiations, visit https://ppoadvisors.com/. EPISODE RESOURCES ppoadvisors.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1797: Navigating New Financial Waters
On today's episode, we delve into the recent significant surge in interest rates and its repercussions on various sectors, notably dentistry. We discuss how, in times of low-interest rates pre-COVID and post-pandemic, private equity groups capitalized by leveraging businesses with debt. This strategy fueled the quick aggregation of dental practices. However, the current upswing in interest rates has put enterprises, particularly those supported by private equity, in a challenging position. Many of these firms are now re-evaluating their previous aggressive acquisition methods, shifting their focus from a pure aggregation model to an operation-centric model. This transition is evident in the increasing workout activities. Furthermore, we highlight a case of a private equity-backed regional DSO on the East Coast, where the lender's reduction in the debt to EBITDA multiple translated to a $30 million decrease in available debt funding. As the market evolves, our conversation underscores the importance for sellers and equity rollers to vet their buyers meticulously. This includes understanding the buyer's capital structure, debt setup, and operational history to safeguard the equity aspect of any transaction. Finally, we emphasize the need to distinguish between mere aggregators and genuine operators in the industry. The "Scaling from Clinician to CEO" event will take place in Scottsdale at the Phoenician from October 11th-13th. Designed for those with one to five dental practices, the event provides insights on transitioning from a clinical role to a CEO position. Topics will address systematization, legal challenges, attracting associates, and appropriate bank funding. Prioritizing hands-on learning and actionable insights, the sessions are tailored for those aiming to expand and navigate the intricacies of dental business growth. Registration is capped at 150 participants to ensure an intimate learning environment. The emphasis is on the rising challenges of running small dental businesses and the advantages of evolving into a group practice model. Group Practice Accelerator Podcast: https://app.resonaterecordings.com/hosting/group-practice-accelerator Our SFC2CEO Event Link: https://www.polarishealthcarepartners.com/scaling-from-clinician-to-ceo To Download the SFC2CEO agenda: https://14514098.fs1.hubspotusercontent-na1.net/hubfs/14514098/C2C_Agenda_08292023.pdf EPISODE RESOURCES https://www.polarishealthcarepartners.com/scaling-from-clinician-to-ceo https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1796: RE the Right Way
On today's episode, we delve deep into the intricacies of the dental industry, exploring the challenges and opportunities that lie therein. Guiding us through this journey is Justin Ditkofsky, the visionary force behind WeCare Practice Advisors. As we navigate this conversation, we'll uncover the pivotal role WeCare plays in sculpting the success of dental businesses across North America. Justin Ditkofsky, the Founder and CEO of WeCare Practice Advisors. Over the past decade, Justin has woven an intricate tapestry of experience, not just in dentistry, but also in realms of private equity, venture capital, technology, and real estate development. It's this rich mosaic of knowledge that has shaped him into a beacon for dental professionals, both in Canada and the United States. Whether it's a startup or an established dental practice looking to expand, relocate, or even navigate a lease negotiation, Justin's insights have become invaluable. Beyond the world of dentistry, his influence is felt in the tech sector as an Advisor to Rhenti and in the myriad real estate development projects he passionately engages with. In our riveting dialogue, Justin paints a vivid picture of what an ideal partnership between WeCare and dental professionals looks like. He helps us understand the symphony of factors that dictate when and how a dental entity should engage with WeCare, ensuring an orchestra of success. We traverse the broad avenues of the commercial real estate landscape, understanding its nuances, its quirks, and its profound impact on businesses, especially in the dental domain. Justin then brings us into the protective embrace of WeCare's in-house legal sanctum, revealing how their legal maestros work tirelessly to ensure the best outcomes for clients. And as we journey across the nation, we learn about WeCare's expansive footprint, a mark of trust and excellence that stretches across all 50 states. We also delve into the unique opportunities that beckon dental practice owners, especially as they stand on the cusp of pivotal moments, like the end of a lease. Connect with the experts at WeCare. Begin your journey today by visiting drwecare.com. EPISODE RESOURCES drwecare.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1795: PRF & Membrane in Advanced Surgery
On today's surgical Saturday episode, we're diving deep into the fascinating world of Platelet-Rich Fibrin (PRF) and membranes, joined by two exceptional surgical experts, Dr. Dan Briskey and Dr. Taher Dhoon. These surgical gurus aren't just talking theory; they're sharing real-world insights that will change the way you think about dental procedures. Here's a sneak peek of what you can expect: Discover how PRF can supercharge the healing process, accelerate wound closure, and significantly reduce infections. It's like magic happening right in your patient's mouth. Uncover the powerful synergy between PRF and membranes, especially in complex procedures like guided bone regeneration (GBR). PRF provides the growth factors, while membranes offer crucial structural support. Find out why patient selection is crucial. Not every patient is a perfect fit for PRF, and you'll want to know who can benefit most from this cutting-edge technique. Get a behind-the-scenes look at the technical process of using PRF. From drawing blood to centrifuging and applying it in surgery, you'll gain valuable insights into this innovative procedure. Learn how PRF can increase your success rates, lower your costs, and speed up the healing process. It's a game-changer that's making waves in the world of dentistry. Discover the best ways to incorporate PRF into your practice and get comfortable with drawing blood. Whether it's through courses or collaboration, you'll learn how to master this transformative technique. This episode is a treasure trove of knowledge for dental professionals looking to take their skills to the next level. Don't miss out on the chance to explore the incredible world of PRF and membranes with these experts. Stay tuned for more advanced surgical insights in future episodes! EPISODE RESOURCES https://www.coloradosurgicalinstitute.com/courses https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1794: From Vet School to Dentistry
On today's episode, Dr. Mark Costes engages in a captivating conversation with Dr. Sarah Blair, a visionary dentist and the co-founder of Indie Practices. Get ready to delve into the world of effective leadership and practice management. Dr. Sarah Blair's journey from veterinary school to dentistry is both inspiring and intriguing. Her passion for business ownership led her to venture into the dental field with a unique perspective. As a co-founder of Indie Practices, she has become a staunch advocate of transformative leadership to drive practice growth. Dr. Blair's story unfolds with her decision to purchase a struggling small dental practice, a move that transformed it into a thriving venture generating $1 million in annual revenue within just four years. Her passion for clinical dentistry converged with a deep-rooted interest in practice management, eventually leading her to embrace a pivotal role in shaping Indie Practices. Indie Practices, founded in 2018, stands as a testament to Dr. Blair's commitment to coaching and empowering independent practice owners. Driven by her collaboration with a leadership coach from the education sector, the practice focuses on cultivating quantifiable practice management skills through transformational leadership. The conversation delves into the core of Indie Practices' model, emphasizing the profound impact of transformational leadership on dental practices and beyond. Dr. Blair sheds light on common themes she coaches her members through, including the intricacies of Human Resources. Dr. Blair's life outside dentistry takes center stage as she shares her adventurous experience of living on a sailboat and navigating the challenges of life at sea. She recounts the scariest situation she and her husband encountered during their sailing journey. Listeners gain insights into Dr. Blair's daily routine and client interactions. Her commitment to her role as a coach and consultant shines through, revealing her dedication to fostering positive change in the lives of practice owners. Dr. Blair introduces the concept of measuring backward from one's desired point of fulfillment, emphasizing the significance of finding happiness at every step of the journey. The episode wraps up with a discussion on work-life balance and the profound impact that effective leadership can have on both professional endeavors and personal well-being. To connect with Dr. Sarah Blair and learn more about Indie Practices, visit indiepractices.com. EPISODE RESOURCES indiepractices.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1793: Navigating Business Exits
On today's episode, we have a conversation with Tracy Gunn, a seasoned entrepreneur and the founder of Get Exitable, a company dedicated to assisting business owners in achieving their desired exits from their businesses. Tracy's personal journey, which saw her transform her "unsellable" restaurant into an attractive acquisition within a remarkable three months, forms the backdrop of her mission. With a focus on guiding business owners who are looking to exit due to various reasons, Tracy helps her clients devise tailored exit strategies that not only make their businesses sellable but also transferable and highly appealing to potential buyers. Tracy's determination to help one million small business owners develop and implement effective exit strategies by 2028 is indeed commendable. During the interview, Tracy delves into her journey of selling her own restaurant and how that experience fueled her to establish "Get Exitable." She elaborates on the critical factors that contribute to a business's sellability, posing vital questions that business owners should consider. These include the ability to hand over the business to someone for an extended period without it crumbling, and evaluating the processes in place. Tracy shares valuable insights on avoiding premature or ineffective delegation, which is a common pitfall. She also addresses the issue of high failure rates among small businesses and low scaling rates, providing guidance on the importance of clarity in a business's purpose beyond the capability of the owner. Tracy's approach to working with entrepreneurs seeking to sell their businesses is methodical and thoughtful, commencing with goal identification. She walks us through the process of transforming an unsellable business into an attractive prospect for potential buyers, emphasizing the significance of creative financing in analyzing potential buyers. For more information and insights from Tracy, be sure to visit her website at getexitable.com. EPISODE RESOURCES getexitable.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1792: Scaling a Multimillion Dollar Business
On today's episode, Dr. Mark Costes engages in a captivating dialogue with the remarkable Stacy Tuschl, a trailblazer who embarked on her entrepreneurial journey at the tender age of 18. Starting with a business in her parents' backyard, Stacy transformed it into a multimillion-dollar enterprise that continues to flourish under her leadership. A bestselling author and founder of Well Oiled Operations, Stacy is dedicated to helping small business owners globally by establishing systems that foster growth through team accountability. Her expertise addresses the common challenge of CEOs becoming bottlenecks to business expansion due to time and energy limitations. Stacy's Well Oiled Operations podcast, with over 2.5 million downloads, features enlightening conversations with influential figures like Suze Orman. Delve into the interview to explore Stacy's evolution from her initial dance studio business to her current ventures. Discover her insights into project management software and how it aids delegation and prioritization. The transition from management to leadership is a key discussion, shedding light on the strategic shift that drives successful businesses. Stacy's recommendation of impactful books, including "Profit First" and "The One Thing," adds a valuable dimension to the conversation. Unveil Stacy's approach to addressing challenges by pinpointing the problem and then seeking knowledge to overcome it. The dialogue expands to encompass recruitment strategies and the art of retaining employees. Tune in to glean insights from a seasoned entrepreneur who was recognized as the 2019 Wisconsin Small Business Person of the Year by the United States Small Business Administration. For further exploration of Stacy Tuschl's wisdom and expertise, delve into the Well Oiled Operations podcast and connect with her on Instagram @StacyTuschl. If you're seeking guidance on streamlining your business operations and unlocking growth potential, Stacy's insights are a goldmine of knowledge. EPISODE RESOURCES https://stacytuschl.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1791: Digital Marketing Decoded
On today's episode, Dr. Mark Costes engages in a conversation with Justin Strong, the visionary founder and CEO of Room 118, Inc., a cutting-edge digital marketing agency specializing in the dental realm. Justin Strong brings a wealth of experience to the table, having spent 25 years in various dynamic roles within technology companies, ranging from sales and marketing to product and operational management. As the brains behind Room 118, he's on a mission to transform dental marketing by leveraging the power of digital platforms. He's also the mastermind behind the Dental Digital Marketing Index, a comprehensive source of data that unravels the intricacies of marketing for dental practices. In this episode, get ready to delve into a range of captivating topics with Justin Strong. Discover the latest insights on emerging web searches that are shaping the landscape of specific clinical procedures. Unearth strategic gems tailored for both small, independent dental practices and larger operations, exploring ways to dominate local searches and secure prominent positions on Google search results. Venture into the world of ad-words, re-marketing, and re-targeting as Justin breaks down the essence of these concepts for dental practice success. The age-old question of whether to incorporate videos on your dental practice website finds a definitive answer, with Justin offering expert advice on leveraging videos to establish a strong online presence. As the conversation unfolds, you'll gain valuable insights into the expected returns from marketing efforts and where those returns manifest within your dental practice. Justin Strong's depth of knowledge and innovative strategies are bound to enlighten and inspire your approach to dental marketing. Tune in to uncover the digital marketing secrets that can elevate your dental practice's online visibility, engagement, and ultimately, your bottom line. And after the episode, make sure to connect with Justin Strong and explore the transformative potential of Room 118, Inc. EPISODE RESOURCES www.room-118.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1790: Trends Shaping Dentistry
On today's episode, join us as Dr. Mark Costes engages in a dynamic conversation with Dr. George J Schmidt, an influential figure in the realm of dentistry. Dr. Schmidt's journey into the dental field, even later in life, showcases his determination and passion for making a difference. A graduate of UMDNJ-NJ Dental School with a DMD degree, Dr. Schmidt's accomplishments include being a Fellow of the Academy of General Dentistry and the International Congress of Oral Implantologists. Beyond his private practice, he plays pivotal roles in dental education, serving as an Adjunct Clinical Assistant Professor at NYU College of Dentistry and Rutgers School of Dental Medicine. Dr. Schmidt's dedication extends to various leadership positions, including the Academy of General Dentistry's National Podcast host, chairman of the scientific meetings council, and past president of the NJAGD. Discover insights into Dr. Schmidt's journey and the growth of the Academy of General Dentistry, an organization he's deeply involved with. Tune in to learn about the trends shaping dentistry's future and the positive changes Dr. Schmidt observes in the field. For those interested in the multifaceted world of dentistry and eager to learn from Dr. George J Schmidt's wealth of experience, this episode offers a wealth of knowledge and inspiration. To connect with Dr. Schmidt and explore his contributions, reach out to him at [email protected] or [email protected]. EPISODE RESOURCES AGD.ORG https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1789: Milestones to Becoming a Super GP
Welcome to a special Saturday edition of the Dentalpreneur Podcast! In this episode, we dive into the captivating realm of surgical dentistry with the insightful duo of Dr. Daniel Briskie and Dr. Taher Dhoon. Dr. Taher Dhoon, a true Master of Dental Implants, has harnessed the transformative power of dental implants to change lives. His expertise in implant solutions is sought after by fellow dentists aiming to attain similar levels of success. Dr. Dhoon wears many hats as a Surgical Instructor at the Colorado Surgical Institute, a Blackbelt Coach with the Mark Costes' Dental Success Institute, a Surgical/Digital Faculty member with the Dental Success Network, and an accomplished author and coach of The Practice Launchpad. His consulting work empowers dentists nationwide to create dream businesses, from efficient overhead management to profitable growth strategies through specialized procedures. Dr. Daniel Briskie, hailing from a lineage of dentists, is an embodiment of surgical mastery. Growing up in the dental profession, he honed his surgical skills after graduating from dental school at Detroit Mercy and completing a General Practice Residency at Denver Health Hospital. Dr. Briskie's commitment to excellence shines through in his proficiency across diverse surgical realms, including Full Arch surgical implants, PRF/PRP techniques, sedation methods, bone grafting, and advanced prosthetics. His surgical prowess is mirrored by his role as a Surgical Instructor with the Colorado Surgical Institute and a faculty member of Mark Costes' Dental Success Institute. In this episode, we embark on a journey of insight and exploration, centered around the theme of "Surgical Saturdays." Dr. Briskie and Dr. Dhoon engage in a compelling dialogue that delves into their evolution from general dentists to surgical specialists. We explore the value of continuing education, pushing professional boundaries, and reaching a point of comfort in doing so. The concept of the super GP comes to life as they share their journey, experiences, and the investment—both in time and money—needed to achieve surgical proficiency. EPISODE RESOURCES https://www.coloradosurgicalinstitute.com/courses https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1788: Wishing for Bigger Problems
On today's episode, Dr. Mark Costes engages in a dynamic conversation with the accomplished Sydney Robinson, a first-generation university graduate with a Bachelor's degree in Healthcare Management. From an early age, Sydney recognized the significance of open communication, perseverance, and unwavering personal and professional integrity. A dedicated cornhusker transplant, she cherishes quality time with her wonderful family, the excitement of football, exploring the world through travel, and the realm of podcasting. Sydney's role as the Executive Director of Operations at Dental Success Network (DSN) provides her with a platform to exert her strategic prowess. She is responsible for shaping, implementing, and refining operational protocols and guidelines within the organization. This encompasses the development and execution of growth initiatives set by the CEO and COO. With an astute eye for talent, Sydney formulates job descriptions, manages the hiring process, oversees comprehensive employee training, and establishes performance evaluation benchmarks. Collaborating closely with department heads, she collaborates on financial planning and ensures cross-departmental operational alignment. Through vigilant financial scrutiny, she maximizes revenue margins and conducts meticulous budget reviews to optimize profitability. Sydney and Dr. Costes delve into crucial topics during their conversation. They explore the art of leadership pivoting, especially during critical moments like the loss of key team members. Sydney's insights into fostering appreciation among the team and setting clear expectations shine through. The dialogue underscores the significance of strategic hiring practices to prevent recurrent "crisis mode" scenarios. The concept of the "Success Tax" is an intriguing focus of the discussion. As an organization scales, the problems it faces tend to amplify. However, Sydney emphasizes that with personal growth and leadership development, one gains the ability to tackle more intricate challenges with finesse. For those eager to explore the wealth of knowledge within the Dental Success Network (DSN), make sure to check out the platform through this link: https://www.dentalsuccessnetwork.com/ EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1787: Does Your Office Really Know What Matters? Pt 2
On today's episode, we continue Dr. Summer Kassmel's impactful presentation from DSS 2023. In this episode, we dive deeper into the strategies that empower dental practices to recognize achievements, foster open communication, and celebrate the contributions of their teams. Dr. Kassmel's entrepreneurial spirit shines as she guides us through effective methods of tracking progress and success. She emphasizes the role of immediate and constructive feedback, highlighting its potential to drive growth and continuous improvement. Communication takes center stage as we explore the power of open and transparent interaction among team members. Dr. Kassmel introduces the concept of "1st Degree Communication" and its potential to streamline practice operations and leadership. The episode concludes with insights into fostering a culture of appreciation and recognition. Dr. Kassmel's strategies demonstrate how gratitude and acknowledgment can enhance team morale and create an environment where everyone thrives. As we wrap up Dr. Summer Kassmel's illuminating presentation, reflect on the transformative potential these strategies hold for your dental practice. If you missed Part 1, make sure to go back and watch it to gain a comprehensive understanding of Dr. Kassmel's insights on practice excellence. EPISODE RESOURCES https://www.daschools.com/dasd/why-start-a-da-school https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1786: Does Your Office Really Know What Matters? Pt 1
On today's episode, Dr. Mark Costes brings you an exclusive presentation from DSS 2023 in San Antonio, Texas, featuring the incredible Dr. Summer Kassmel. Tune in as we dive into the transformative strategies that can elevate your dental practice to new heights of excellence in this 2-Part episode. In this captivating presentation, Dr. Summer Kassmel takes us on a journey of practice transformation. With her vast experience as a successful entrepreneur and dental practitioner, Dr. Kassmel delves into the core principles that define excellence within a dental practice. With her dynamic leadership, Dr. Kassmel has built multiple multi-doctor practices and educational ventures while maintaining clinical excellence. She shares her insights on how to create an environment that encourages growth, empowers team members, and provides exceptional patient care. We explore the factors that contribute to the best service organizations and identify the key components of an irresistible workplace culture. Dr. Kassmel's approach highlights the significance of understanding team roles and fostering accountability, ensuring the practice operates harmoniously. Stay tuned for Part 2 tomorrow as we continue the journey through Dr. Summer Kassmel's presentation. EPISODE RESOURCES https://www.daschools.com/dasd/why-start-a-da-school https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1785: From Tech to Teeth
On today's episode, Dr. Mark Costes sits down with Penny Reed, the Chief Growth Officer at eAssist Dental Solutions and author of "Growing Your Dental Business". Penny's journey from an IT manager at Walmart to a dental business expert brings a unique perspective to the table. With over 30 years of experience as a speaker and dental business coach, Penny shares invaluable insights. Discover how Penny's transition from an IT background to the dental industry shaped her expertise in successful practice growth. She discusses the art of integrating outsourced billing services effectively into private practices, a topic she champions as the Chief Growth Officer at eAssist Dental Solutions. Tune in as Penny delves into the realms of leadership and culture within a dental practice. She defines the essence of team culture and shares her insights on fostering a positive work environment that fuels growth. As a certified "Behavioral Consultant" and former Dale Carnegie Trainer, Penny's wisdom is not only practical but also backed by years of experience. Learn about the future plans with Penny and eAssist as she continues to empower dental practices. For those seeking Penny's expert assistance, feel free to reach out at [email protected] or contact her at 901-371-6295. Her wealth of knowledge and passion for dental practice growth make her a valuable resource in the industry. EPISODE RESOURCES www.dentalbilling.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1784: Scaling a True Bootsrap
On today's episode, Dr. Mark Costes engages in an insightful conversation with Saba Arif, a trailblazer with a unique journey into the world of dentistry. Saba is not only the CEO and Founder of Smart Dental Compliance, but she's also a visionary entrepreneur who's making waves in the industry. The discussion delves into Saba's remarkable path to dentistry and her role at Smart Dental Compliance. This dynamic company offers a comprehensive solution for Dental Compliance, encompassing strategies to elevate business turnover, accredited staff training, and recruitment services. Whether you're an established practice or embarking on a new venture, Smart Dental Compliance is there to enhance your business and ensure outstanding customer service. Saba shares the spark that ignited her entrepreneurial spirit and led to the creation of Smart Dental Compliance. The conversation touches on the concept of compliance within the company and its significance. With a focus on Saba's role as the CEO and Founder, the dialogue explores the challenges she faced during the startup phase, with a spotlight on the recruitment aspect. Through the exchange, listeners gain insights into Saba's evolution as a leader and the long-term vision she holds for her business. Tune in for an illuminating discussion that showcases the dedication, innovation, and success that define Saba Arif's journey with Smart Dental Compliance. To explore more about Smart Dental Compliance, visit their website and discover the innovative solutions they offer to enhance dental practices and ensure compliance. EPISODE RESOURCES https://smartdentalcompliance.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1783: Full Arch Masters
On today's episode, Dr. Mark Costes engages with two distinguished experts in the field of dentistry, Dr. Taher Dhoon and Dr. Daniel Briskie. Tune in as they delve into the world of treatment planning, specifically focusing on the revolutionary concept of All On X procedures. In this episode, Dr. Dhoon and Dr. Briskie take us on a comprehensive journey through the intricate realm of All On X treatments. With their combined mastery and expertise, they shed light on the critical aspects of determining suitable candidates for this transformative procedure. The concept of "carbon dating" emerges as a pivotal strategy to simplify complex decisions, enabling practitioners to present patients with the most practical and effective treatment options tailored to their needs. Discover the essential elements of team intake and preparation for a full treatment plan and case presentation. Our experts emphasize the significance of identifying the "Why" behind a patient's desire for an All On X procedure. This deeper understanding not only helps patients embrace the treatment but also fosters trust and commitment to the process. Dr. Dhoon and Dr. Briskie also share invaluable insights into addressing common objections and challenges that may arise during patient consultations. They provide strategic methodologies to navigate through these obstacles, ensuring patients are well-informed and confident in their decisions. The episode unfolds with a thoughtful exploration of financial discussions in the treatment planning process. The doctors deliberate on the doctor's role in discussing finances versus that of a team member, highlighting effective communication strategies that lead to better patient outcomes. Furthermore, the episode unravels the benefits of bundling and how it contributes to enhancing the patient experience. Delve into the complexities of insurance and discover the solutions to the most prevalent hurdles patients face on their journey towards All On X treatment. They then unveil the landscape of third-party financing and share insights into its frequency of use among patients. Gain a profound understanding of when dentists can expect All On X procedures to become profitable and embark on a transformative journey that offers both clinical and business success. As we wrap up this enlightening conversation, Dr. Dhoon and Dr. Briskie provide a sneak peek into the forthcoming surgical session at the Colorado Surgical Institute. To stay updated and informed, head over to coloradosurgicalinstitute.com. EPISODE RESOURCES coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1782: Buffett's Rules for Investing Pt. 2
On today's episode, Dr. Mark Costes continues the engaging conversation with Paul Moore, Founder and Managing Partner of Wellings Capital. They dive deeper into Warren Buffett's investment principles and explore strategies for building enduring wealth. Introducing Paul Moore: As a seasoned entrepreneur with a diverse background encompassing engineering, business management, and real estate investment, Paul Moore brings a wealth of experience to the discussion. His journey from corporate America to successful entrepreneurship sets the stage for valuable insights. Expanding Investment Insights: The conversation shifts towards creating passive wealth and managing the balance between active involvement and quality of life. Paul and Mark highlight the importance of making deliberate choices and setting boundaries to prioritize meaningful experiences and relationships over excessive commitments. Unveiling True Investment Value: Listeners gain further understanding of the concept that an investment's value transcends its initial price tag. Paul and Mark delve into the significance of identifying businesses with robust competitive advantages or "moats," a philosophy that aligns closely with Warren Buffett's principles. If you missed Part 1 of this conversation, be sure to catch up and enhance your understanding of Warren Buffett's investment principles and Paul Moore's journey. EPISODE RESOURCES www.wellingscapital.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1781: Buffett's Rules for Investing Pt. 1
On today's episode, Dr. Mark Costes engages in a conversation with Paul Moore, Founder and Managing Partner of Wellings Capital. They delve deep into Warren Buffett's investment principles and discuss how they can be applied for financial success. Introducing Paul Moore, the Managing Partner of Wellings Capital. With a background that includes an engineering degree, an MBA, and a journey in entrepreneurship, Paul's experiences have led him to a focus on real estate investment and wealth preservation. Key Investment Insights: The conversation begins with exploring the idea that the worst deals are often made in the best times, while the best deals can emerge in challenging times. Paul and Mark discuss the significance of generating passive income for long-term wealth accumulation. They also dive into the concepts of intrinsic value and market efficiency in investment decision-making. Navigating Investment Challenges: The importance of competence in making investment decisions outside one's comfort zone is discussed. The conversation also touches on the balance between risk and returns, shedding light on how seasoned investors manage this trade-off. Paul and Mark introduce the concept of "skinny dipping" and its relevance to investment strategies. They elaborate on how market turbulence can expose the strengths and weaknesses of investments. Stay tuned for Part 2 of this episode to gain a comprehensive understanding of Buffett's investment rules and how to build wealth strategically. EPISODE RESOURCES www.wellingscapital.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1780: Advanced Dental Communication
On today's episode, Dr. Mark Costes engages in a conversation with the accomplished Dr. Chris Bowman, a distinguished dentist, speaker, and author based in Charlotte. Dr. Bowman is the founder of Advanced Dentistry of Charlotte, a practice that has earned him a position in the top echelons of dentists nationwide, ranking among the top 5-10% in the field. Dr. Bowman's expertise spans across various domains including cosmetic dentistry, adult orthodontics, gum rejuvenation, sleep apnea treatment, and sedation dentistry. His commitment to advancing the dental profession led him to establish Dental Insiders in 2005. This platform offers coaching and training to dental professionals and teams, with a global reach spanning over 3100 professionals. During the conversation, the spotlight turns to Dr. Bowman's remarkable course, the "Get More YES's" Advanced Dental Communications course. Listeners gain insights into the comprehensive coverage of the course material and its potential impact. Dr. Bowman shares how the strategies and techniques from the course can be practically implemented to transform dental practices. As a Clinical Instructor for Six Month Smiles, Dr. Bowman's influence extends into the realm of education. His speaking engagements at prestigious dental events like Yankee Dental Congress and Excellence in Dentistry's "Spring Break" Seminar highlight his prominence in the field. His contributions to leading dental publications and forums showcase his dedication to sharing valuable insights and knowledge. Tune in to this engaging episode to learn from Dr. Chris Bowman's wealth of experience and discover how his courses can elevate dental communications and practice strategies. To explore Dr. Chris Bowman's "Get More YES's" Advanced Dental Communications course and other valuable offerings, visit his website to unlock a world of impactful insights and transformational learning. EPISODE RESOURCES www.GettingPatientsToYes.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1779: The Black Belt Hygiene Department Pt 2
On today's episode, we continue with Part 2 of the webinar, "Total Hygiene Solutions: A Deep Dive Workshop with Dr. Ben Kacos," brought to you by the Dental Success Network (DSN). In this episode, we're joined by Dr. Mark Costes and Ashlee Hirschfeld, COO of DSN and founder of GSDQueen, along with the brilliant Dr. Ben Kacos. Delve into the intricate realm of dental practices as Dr. Kacos unveils the significance of the crown and bridge warranty, linking it to the next crucial hygiene appointment at crown delivery. Explore the world of recall and activation strategies, harnessing the power of technology to engage patients via text and email, with personalized text-video messages coupled with enticing offers. Furthermore, discover valuable coding insights encompassing Irrigation and Scaling in the presence of gingivitis (D4921, D4346, D110, D1206). As the conversation deepens, unravel oral systemic facts concerning gum infection, highlighting the profound interconnectedness of oral health and overall well-being. We hope you've found this two-part series immensely valuable. To take your knowledge to the next level and to benefit from Dr. Ben Kacos' expertise, contact Liz Murphy at [email protected] to register for his comprehensive course on Total Hygiene Solutions. EPISODE RESOURCES https://registration.socio.events/e/hygiene https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1778: The Black Belt Hygiene Department Pt 1
On today's episode, join us as we delve into a comprehensive exploration of Total Hygiene Solutions in a live webinar titled "Total Hygiene Solutions: A Deep Dive Workshop with Dr. Ben Kacos." Dr. Ben Kacos, along with the expert insights of Dr. Mark Costes and Ashlee Hirschfeld, COO of DSN and founder of GSDQueen, takes us on an insightful journey. In this segment, Dr. Ben Kacos uncovers the catalyst behind his impressive growth and focuses on a pivotal factor - scaling the hygiene department. Learn about NP & SRP Blocks, enhancing reappointment rates, leveraging whitening services, and the critical role of irrigation. Dive into the nuances of scaling procedures in the presence of gingivitis, gaining invaluable insights for elevating your dental practice's hygiene standards. Stay tuned for the second part of this enriching webinar, where we will continue to uncover essential strategies for enhancing your practice's hygiene excellence. For a deeper dive into Total Hygiene Solutions and to expand your dental expertise, reach out to Liz Murphy at [email protected] to register for Dr. Ben Kacos' course. EPISODE RESOURCES https://registration.socio.events/e/hygiene https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1777: Controlled, Intentional Growth
On today's episode, Dr. Mark Costes sits down with Joshua Scott, the Owner and CEO of Studio 8o8, a renowned creative marketing firm in the dental industry. With over 20 years of experience in speaking and consulting, Joshua Scott has honed his expertise in crafting confident marketing strategies. Over the last 15 years, he has been a prominent figure in the dental field, assisting businesses and organizations across the country. Studio 8o8, pronounced "8e8," stands as a beacon of creative marketing brilliance. Joshua's firm specializes in brand creation and digital marketing solutions, offering an array of services including branding, logos, website design, SEO, photography, videography, digital ads, and social media management. Dive into a riveting discussion as Joshua and Mark reflect on their experiences at the Dental Success Summit 2023 in San Antonio, Texas. Discover the key takeaways and insights they gathered from this prestigious event. Joshua shares what sets Studio 8o8 apart from other marketing agencies. Explore their innovative approaches to branding, website design, and digital marketing solutions. Discover how they redefine dental marketing strategies to drive success. Beyond the business realm, the conversation delves into life's other dimensions. Joshua and Mark discuss the importance of personal health and fitness, sharing their perspectives on balancing a demanding career with a healthy lifestyle.Joshua unveils his vision for Studio 8o8 - to be the "last agency you'll ever need." His commitment to creating transformative and enduring marketing solutions resonates as he strives to revolutionize the dental marketing landscape. Tune in to this engaging episode to gain valuable insights into dental marketing, business philosophy, and personal growth from the dynamic duo of Joshua Scott and Dr. Mark Costes. To learn more about Studio 8o8 and their revolutionary approach, make sure to explore their website at s8e8.com and check out the insightful 8E8 Dental Marketing Show on YouTube. EPISODE RESOURCES www.s8e8.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1776: Technology Meets Patient Financing
On today's episode, join us for a conversation that delves into the world of patient care and treatment financing as Dr. Mark Costes sits down with Marla Merritt, the VP of Strategic Partnerships for OrthoFi/AcceptCare. Marla brings a wealth of experience to the table, having been a key player in the dental industry. Discover Marla Merritt's impressive journey and current role as the VP of Strategic Partnerships for OrthoFi, where she orchestrates strategic affiliations to fuel company growth. Her expertise and insights have led her to become an integral part of OrthoFi's Executive Leadership Team since 2020. Marla sheds light on AcceptCare, a revolutionary patient-centric approach to treatment financing. Learn about Patient Choice, where treatment plans and payment options are presented together, empowering patients to make informed decisions. Uncover the innovation of Multi-lender, One Device - an industry first that offers loan options for patients with varying credit scores, all on a single platform. Explore the power of Actionable Reminders, a tool designed to enable patients to review, apply, and approve treatment loans remotely. Marla's insights reveal that 32% of patients approve treatment up to 30 days after their office visit through this method. Additionally, dive into the realm of Robust Reporting, as AcceptCare seamlessly integrates with Practice Management Systems to provide comprehensive insights into diagnosed treatment stages. The automation of payment posting ensures accurate case acceptance metrics, a crucial aspect of tracking treatment acceptance rates. To revolutionize your patient care and enhance your practice's treatment financing strategies, explore AcceptCare today. EPISODE RESOURCES acceptcare.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1775: Should You Build A Group Practice? Pt.2
On today's episode, we continue our deep dive into the business side of dentistry with Perrin DesPortes, Co-Founder and partner of Polaris Healthcare Partners, in a captivating Part 2 presentation from DSS 2023. In Part 2 of this presentation, Perrin DesPortes unravels the intricate details of scaling up from a single practice to a small group and beyond. With a keen eye on financial realities, Perrin delves into the nuances of valuation, offering invaluable insights into the dynamics that can impact your business decisions. He delves into the relationship between personal income and dental practice valuation, shedding light on potential pitfalls to avoid. Perrin further distinguishes between entrepreneurial income and clinical income, a distinction that can shape your practice ownership journey. Additionally, he navigates the realm of minority partnerships, providing a comprehensive understanding of their advantages and drawbacks, particularly in building and retaining a small group practice. Participate in a transformative learning opportunity at the Scaling from Clinician to CEO event, scheduled for October 11-13, 2023, at The Phoenician Resort in Scottsdale, Arizona. This exceptional event is tailor-made for ambitious dental entrepreneurs seeking to acquire the essential tools and strategies to establish their own successful group practice. Immerse yourself in a comprehensive program led by industry experts and thought leaders. Over the course of three days, attendees will be exposed to over thirteen hours of exclusive educational content covering a diverse range of topics, including financial reporting, tactical marketing and analytics, legal structures, practice acquisition and development, associate equity structures, and much more. Don't miss this unparalleled opportunity to enrich your knowledge and elevate your dental entrepreneurial journey. Join us at the Scaling from Clinician to CEO event to explore new horizons in the world of dentistry's business landscape. EPISODE RESOURCES https://www.polarishealthcarepartners.com/scaling-from-clinician-to-ceo https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1774: Should You Build A Group Practice? Pt. 1
On today's episode, join us as we embark on a thought-provoking exploration of the dental business landscape with Perrin DesPortes, Co-Founder and partner of Polaris Healthcare Partners, from DSS 2023. Perrin DesPortes' vast experience and insights promise an engaging journey into the world of dentistry's business dynamics. In Part 1 of this presentation, Perrin DesPortes takes us into the heart of the transformative process from clinician to CEO. Drawing from a wealth of over 25 years in the business of dentistry, Perrin navigates the challenges and nuances of leadership and management across multiple practices. He dives into the vital interplay between cash flow and equity, offering valuable guidance on making informed decisions in the evolution of your business. Perrin delves into inflection points in the business life cycle, revealing that the path of business evolution isn't always linear. From recognizing the opportune moments to scale up to a group practice to understanding when not to, Perrin provides a comprehensive perspective that is indispensable for those aiming to thrive as dental entrepreneurs. Stay tuned as he unveils insights about navigating the realm of capital and the vital considerations associated with it. Participate in a transformative learning opportunity at the Scaling from Clinician to CEO event, scheduled for October 11-13, 2023, at The Phoenician Resort in Scottsdale, Arizona. This exceptional event is tailor-made for ambitious dental entrepreneurs seeking to acquire the essential tools and strategies to establish their own successful group practice. Immerse yourself in a comprehensive program led by industry experts and thought leaders. Over the course of three days, attendees will be exposed to over thirteen hours of exclusive educational content covering a diverse range of topics, including financial reporting, tactical marketing and analytics, legal structures, practice acquisition and development, associate equity structures, and much more. Don't miss this unparalleled opportunity to enrich your knowledge and elevate your dental entrepreneurial journey. Join us at the Scaling from Clinician to CEO event to explore new horizons in the world of dentistry's business landscape. EPISODE RESOURCES https://www.polarishealthcarepartners.com/scaling-from-clinician-to-ceo https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1773: Clinical Skill Acceleration
On today's episode, get ready for an enlightening conversation as Dr. Mark Costes sits down with the remarkable Dr. Aaron Nicholas of MondayMorningDentistry.com. Dr. Nicholas is here to share insights about his transformative 90 Day Accelerator Course and the value it brings to dental professionals seeking to elevate their clinical outcomes and practical skills. In this engaging discussion, Dr. Mark Costes and Dr. Aaron Nicholas delve into the core of the 90 Day Accelerator Course and its genesis. Dr. Nicholas provides an insightful overview of how this comprehensive program came into being, its structure, and its unique approach to enhancing clinical excellence. The 90 Day Accelerator Course is an exceptional opportunity for dental practitioners aiming to significantly boost their clinical outcomes within a short span of time. Through this course, participants meet twice a week via Zoom for approximately an hour each, engaging in intensive sessions with Dr. Nicholas and the 90 Day Accelerator Group. This transformative journey involves dynamic exercises, challenges, and implementable tasks tailored to elevate your skills. The quality of your engagement with the course materials will be directly proportional to the results you achieve. Regular participation, active involvement within the group, and case review days form the cornerstone of this immersive experience. Dr. Aaron Nicholas' 90 Day Clinical Accelerator is meticulously designed to empower clinicians to enhance their productivity and clinical outcomes. With a focus on optimizing team dynamics and efficient use of time, this course is tailored for dental professionals aspiring to elevate their practice to new heights. To truly benefit from this accelerator, active engagement and unwavering commitment are crucial. Dr. Aaron Nicholas emphasizes the importance of motivated action takers who are dedicated to implementing strategies and owning their path to success. As you listen to this episode, you'll gain valuable insights into the transformative potential of the 90 Day Accelerator Course and how it can revolutionize your clinical approach. EPISODE RESOURCES Www.MondayMorningDentistry.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1772: DSOs Demystified
On today's episode, we have a compelling collaboration between two business-savvy dental experts: Dr. Mark Costes, founder of the Dental Success Institute and host of the Dentalpreneur Podcast, and Dr. Paul Etchison, the author of "Dental Practice Hero" and creator of the Dental Practice Heroes Podcast. Hosted by Dr. Alan Mead, the owner of Mead Family Dental in Saginaw, MI, and host of the Very Dental Podcast Network, this episode delves into the dynamic world of Dental Service Organizations (DSOs) and their evolving role in dentistry. Dr. Mark Costes and Dr. Paul Etchison possess an unparalleled understanding of the dental business landscape, and their willingness to generously share their knowledge sets them apart. In this thought-provoking conversation, they discuss the current state of DSOs, a topic that has gained significant traction in the dental community in recent years. Some of the intriguing questions explored in this wide-ranging discussion include: What exactly is a Dental Service Organization (DSO)? How are DSOs evolving and reshaping the dental practice market? Why do DSOs continue to consolidate in the dental space? What makes dentistry an attractive investment for private equity firms, serving as a hedge against riskier ventures? What types of dental practices and practitioners are DSOs most interested in? How has the level of student debt affected DSOs and the consolidation of the dental market? Can clinical excellence be effectively incorporated into a DSO model? Are DSOs more drawn to specialty groups, and which specialties are particularly appealing? Will DSOs extend their reach to rural areas, and what implications might this have? Before diving into the engaging conversation, Dr. Alan Mead thoughtfully provides definitions of key terms such as DSO, EBITA (Earnings Before Interest, Taxes, and Amortization), same store growth, private equity (PE), and recapitalization. This ensures that all listeners can fully grasp the depth of the discussion. Don't miss this captivating episode where these knowledgeable dental experts provide valuable insights into the ever-evolving world of DSOs, as they discuss how this transformative concept continues to shape dentistry. EPISODE RESOURCES https://dentalpracticeheroes.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1771: Finding Your Misogi
On today's episode, join Dr. Mark Costes as he sits down with Dr. Mark Murdock, dentist and owner at Brigham City Smiles in Brigham City, Utah, to discuss their awe-inspiring journey after conquering the summit of Mt. Kilimanjaro. Sharing their reflections on the trek, they delve into the surprises they encountered along the way and those that left them utterly amazed. From the incredible resilience and dedication of the porters who carried their belongings to the varying climate changes they experienced during the trek, Dr. Murdock and Dr. Costes recount the unforgettable moments that shaped their expedition. Summit night stands out as a pivotal moment, as they embarked on an unforgettable hike to the summit, starting at 11 pm. They discuss the preparations made prior to this challenging endeavor, highlighting the physical and mental readiness required for such a feat. In their candid conversation, they also draw comparisons between the living conditions in Tanzania, Africa, and the United States, appreciating the fortune and opportunities that abound in the latter. Together, they explore the concept of "Misogi," a traditional Japanese Shinto practice of ritual purification, and how finding your own version of it can be a transformative experience. Join in for this captivating conversation filled with insights, reflections, and valuable advice, as they share their closing thoughts on this remarkable journey of a lifetime. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1770: Reflections From Far Away
On today's episode, join Dr. Mark Costes and Kay Lange, Executive Director of DSI (Dental Success Institute), as they reflect on their incredible journey to the summit of Mt. Kilimanjaro. The second day finds them at Shira Camp after a day of long hiking, experiencing the highs and lows of this extraordinary adventure. Mt. Kilimanjaro, located in Tanzania, is the highest peak in Africa and one of the most iconic mountains in the world. Standing at an impressive 19,341 feet (5,895 meters) above sea level, Kilimanjaro is a dormant volcano with three volcanic cones: Kibo, Mawenzi, and Shira. During this episode, Dr. Costes and Kay Lange share their firsthand experiences, offering insights into the challenges and triumphs they encountered along the way. From the breathtaking landscapes to the physical and mental hurdles faced during the climb, they provide a glimpse into the awe-inspiring journey to the summit. Don't miss out on this thrilling adventure! Head over to DrMarkCostes' Instagram for reels capturing the magic of their Mt. Kilimanjaro trek and stay tuned for more incredible updates from their expedition. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1769: Becoming World-Class Pt. 2
On today's episode, Dr. Mark Costes returns with the second part of his engaging presentation from DSS 2023 in San Antonio, Texas. He shares the inspiring transformation journey of Dr. P, who received the prestigious Golden Rhino award at this year's summit. Mark walks us through how Dr. P reverse-engineered his plan to improve leadership abilities and foster a positive culture within his practice. Discover the importance of core value creation and how it forms the bedrock of your practice's success. Additionally, Dr. Costes provides valuable insights on knowing when and how to determine if it's time to part ways with a team member, ensuring a harmonious and efficient work environment. He emphasizes the significance of integrating monthly reviews and assessment forms to drive continuous improvement and growth. This episode is filled with practical strategies to elevate your practice and cultivate a thriving team dynamic. If you haven't listened to Part 1 yet, make sure to check it out to get the full scope of Dr. Costes's presentation. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1768: Becoming World-Class Pt. 1
On today's episode, join us as Dr. Mark Costes takes the stage at DSS 2023 in San Antonio, Texas, to share valuable insights on building a successful dental practice. Mark discusses the benefits of assembling a team of accountability partners, empowering your practice with DSI Belt classifications, and navigating the foundational growth and scaling phases. Learn how to implement DSI systemization scoreboards for efficient practice management and how to apply the powerful "1 nugget rule" to optimize your decision-making process. Dr. Costes also sheds light on the concept of the "success tax" and its impact on your practice's trajectory. Stay tuned for Part 2, where Dr. Costes delves into the transformation journey of Dr. P, core value creation, and essential aspects of managing your team effectively. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1767: Elite Level Efficiency Pt. 2
On today's episode, Dr. Aaron Nicholas returns with the second part of his insightful presentation from DSS 2023 in San Antonio, Texas. He delves into the benefits of adding "same day" treatment options, particularly for patients already in the practice and those experiencing pain. Dr. Nicholas emphasizes the significance of time management and the impact of timing yourself to optimize your day. Learn how to plan treatments and procedures effectively, and explore the benefits of having a system in place to boost productivity and efficiency. He shares practical examples such as cart templates and room layout to streamline your workflow. Furthermore, Dr. Nicholas discusses how to improve tooth extraction times, drawing insights from his experiences on mission trips. This episode is filled with actionable strategies to elevate your practice's performance and patient satisfaction. If you haven't listened to Part 1 yet, make sure to check it out to get the full scope of Dr. Nicholas's presentation. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

1766: Elite Level Efficiency Pt. 1
On today's episode, join us as Dr. Aaron Nicholas takes the stage at DSS 2023 in San Antonio, Texas, to share valuable insights on optimizing your time and planning for both doctors and hygienists. Learn how to efficiently manage numbing time and scheduling, ensuring a seamless patient experience. Dr. Nicholas also dives into the art of presenting pictures and x-rays to patients, effectively explaining treatment plans, and handling patient questions during the examination process. Don't miss this episode full of practical tips to enhance your practice's workflow and patient communication. Stay tuned for Part 2, where Dr. Nicholas continues his talk on adding "same day" treatment, mastering timing to boost productivity, implementing efficient systems, and improving tooth extraction times. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast