Recruiting Future with Matt Alder - What's Next For Talent Acquisition, HR & Hiring?

Covid-19 has changed the way we work; in many ways, it may well have changed the way we work forever. One really interesting question is how we might be able to use this momentum of change to help solve the more protracted crisis we face from the global climate emergency? My guest this week is global talent acquisition leader Paul Maxin. A few weeks ago Paul wrote an article Recruiter magazine in the UK about the concept of a talent sustainability index which would allow talent acquisition leaders to be more proactive in helping business respond to the threat of climate change. In the interview, we discuss: • The acceleration of digital transformation • That increased importance of recruitment marketing and employer branding • The concept of a Talent Sustainability Index • What will the index measure? • The lasting impact of the pandemic on business outcomes • The opportunity for Talent Acquisition to be proactive and drive the agenda • Will, the process and technology changes, driven in talent acquisition by the pandemic last in the long term? • What should Talent Acquisition leaders be doing right now Subscribe to this podcast in Apple Podcasts

I'm sure many of you, like me, are currently spending much of your working and indeed some of our social lives on video calls. I've seen a lot of content out there to help people with the technical and visual aspects for video but not much on what is perhaps the most essential ingredient of all, effective use of the voice. So how do you generate the same presence on a Zoom call that you could get in a face to face meeting or on a conference stage? Well, my guest this week is the perfect person to help. Caroline Goyder is an internationally renowned voice coach who works actors, broadcasters and business professionals. She is the author two books and her TED talk on speaking with confidence as been view over 7 million times. In the interview, we discuss: • The voice as an instrument and the importance of presence • The difference between talking face to face and via a Zoom call • Being confident without being self-conscious • The importance of voice in leadership • Lessons to learn from professional performers Caroline's book is available here, and if you send your receipt to [email protected] you can receive the audio course she mentioned free of charge. Subscribe to this podcast in Apple Podcasts

As regular listeners will know I'm currently mixing podcast content to provide information and insights that are valuable for right now, during the pandemic and insights which will help everyone as we plan for the future. This episode is a right now episode. My guest this week is Gerry Crispin. As many of you will already now Gerry is the co-founder of Career Crossroads, a long-established community for talent acquisition leaders. In the interview, we discuss: • What talent acquisition leaders are thinking, planning and doing right now. • How remote hiring is changing the game • The pivot from goal-directed behaviour to community-directed behaviour • Will candidates be making different choices in the future? • Moving furloughed workers frictionlessly between employers • The Recruiters Recruiting Recruiters initiative; its aims and code of conduct. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] In 2006 I wrote a blog about the imminent demise of the resume, arguing that they were on longer relevant in the new digital world. Fast forward 14 years and resumes, or CVs if you live in the UK, are still the most common anchor point for the recruiting process. The problem with resumes is not just one about digital relevance; now it's about the effectiveness and integrity of recruiting itself. So what are the alternatives and how can the industry move forward. My guest this week is Sterling Grey from The Chemistry Group, an organization that has been pioneering new approaches for employers to assess and hire talent. In the interview, we discuss: • The dangerous implications of recruiting via resumes • Conscious and unconscious bias • What are the alternatives and are they working in practice • Increasing data points to improve selection • The cost of a mis-hire • Humans and technology • Will recruiting be done differently in the future Subscribe to this podcast in Apple Podcasts

Over the last five and half year's, I've published nearly 120 hours of podcast content, and I've always been very frustrated that there hasn't been a more effective way to search the archive for specific topics. Well as of now that's all changed with the launch of the new recruitingfuture.com website. I know that the vast majority of you subscribe to the show in your podcasting app of choice or via Spotify and that is still the best way to make sure you're up to date with all the latest content. However, if you want to search the back catalogue for interviews on specific topics including recruiting automation, employer branding, recruitment marketing, recruiting technology and talent acquisition strategy, then it is now super easy to do that on the website at www.recruitingfuture.com. So on with the show and something a bit different this week. I'm delighted to welcome back the brilliant John Vlastelica from Recruiting Toolbox, but this time rather than me interviewing him he is interviewing me. In the interview, we discuss: • Recruiting automation • A new model for recruitment marketing • The evolution of talent acquisition • Talent acquisition leadership • The importance of specialisation • The role of the recruiter in the future • Candidate experience Here are the podcast episodes I reference in the conversation: Accelerated Change The Realities of Recruiting Automation Programmatic Advertising Explained Solving Challenges with Technology Inbound Recruiting Responding to a Changing Talent Market Is Assessment Technology Working The Digital Transformation of Assessment Rebel Talent Rebel Ideas Talent for Digital Transformation CEOs and Talent Acquisition Design Thinking Data-Driven Candidate Experience Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Over the past 25 years, tech hiring has been the consistent area where the demand for talent outstrips the supply. While the precise skills that are in shortage change as the technology landscape evolves, it has always been a candidate-driven market. So is the pandemic crisis changing the balance in tech hiring and how should companies be looking to attract and assess tech talent in our changed future? My guest this week is Natalia Panowicz, CEO of Codility. Codility works with some of the biggest technology employers on the planet, and Natalia has some unique and data-driven insights to share. In the interview, we discuss: • How is the pandemic affecting the tech hiring market? • Will demand continue to outstrip supply in the future? • How remote hiring is opening up the global market for software engineers • The impact of evidence-based hiring • Avoiding bias and increasing diversity • Assessment design Subscribe to the podcast in Apple Podcasts

Contact: [email protected] Despite years of discussion and many excellent initiatives to attempt to fix the issue, recruiting still has an experience problem. As talent acquisition leaders around the world re-evaluate their strategies moving forward, incorporating design principles into the reimagining of experiences, services and processes is something that will bring considerable competitive advantage. My guest this week is best selling author and speaker, Scott Berkun. I've been a fan of Scott’s work for a really long time and his new book "How Design Makes The World" is a fantastic introduction to design principles and thinking. It was great to hear Scott talk about the book and also share his thoughts on fixing the recruiting experience problem. In the interview, we discuss: • What makes something well designed and why it is essential not to take things at face value • Thinking the actual problem you want to solve • Design thinking versus design doing • Design principles in organisational and service design • The mismatch between candidate wants, and recruiter wants • Applying design knowledge to solve recruiting's service design issues • Scott’s favourite story from the book and how it illustrates the hidden forces that often sit behind design choices Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Content marketing is becoming ever more critical in talent acquisition, and this is a trend I can only see continuing as employers reevaluate how they tell their employer brand stories moving forward. But what makes good content marketing and how do you do it effectively? My guest this week is Fraser Allen, an award-winning content marketing professional with a vast amount of experience and some brilliant insights to share. In the interview, we discuss: • What is content marketing • How can you get your content noticed by your target audiences • The power of emotions • Practical examples • Formats • Cost & resources • Marketing your content • Tips for effective content marketing Subscribe to this podcast in Apple Podcasts

Contact:[email protected] My strategy over the last few weeks has been to bring you content that focuses on the current crisis as well as content that looks ahead to the future. This episode is a hybrid of both. My guest this week is Matt Jones, Senior Vice President Operations at Cielo. In our wide-ranging conversation, we talk about the impact Cielo is seeing the global pandemic have on the market and how employers are adapting their talent acquisition strategies in these difficult times. We also discuss the long term adoption and implications of AI and recruiting automation. Here are some of the topics we discuss: • What Cielo is currently seeing in the market • How employers are using technology to adapt • What distress technology purchases are always the best decisions • Does technology fix or amplify bias? • What lessons can we learn from employers who are currently using AI and Automation effectively • Bringing point solutions into a working ecosystem • Why do we still rely on resumes / CVs and will this ever change • The impact of the pandemic crisis on the gig economy • The future role of the recruiter • The importance of putting experience first. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Building diverse workforces via inclusive hiring is still a massive issue for many employers. But are organisations doing enough to fix the problem and what role should technology play in this? My guest this week is Gareth Jones, CEO of Headstart. Gareth and his team are using data science to help employers change the way they think about people and talent in order to enable more inclusive recruiting processes. In the interview, we discuss: • Do employers really care about diversity? • Why technology doesn't fix broken recruitment processes • Unconscious and conscious bias • Why anonymised applications don't solve the problem • The importance of changing behaviours and attitudes • Can technology be used in a smarter way, and what does the future hold? Subscribe to this podcast in Apple Podcasts

Contact: [email protected] One of the best business books I've read in the last few years is Dream Teams by Shane Snow. In the book, he analyses how the best teams become more than the sum of their parts, illustrating this with evidence from history, neuroscience, psychology and business. I interviewed Shane on the podcast in 2018, and I'm delighted to have him back again. In our conversation, we talk about the concepts of Dream Teams (many of which he has researched further since the book was published) and how they can be applied to building and leading teams in our current challenging times, particularly when people are working remotely. Here are some of the topics we discuss: • Why everything we do is teamwork • What makes a team more than the sum of its parts • Intellectual humility and its importance in teamwork • Cognitive friction from a diversity of thinking • Hidden dysfunctions in teams • The importance of boundaries • Building trust in teams • Ensuring inclusion • What will work look like in the future Subscribe to this podcast in Apple Podcasts

Contact: [email protected] In talent acquisition we talk a lot about what technology can do, the problems it can solve and the benefits it can bring; however, we don't talk as much about the challenges of implementing technology, particularly at the enterprise level. My guest this week is the one and only Alan Whitford. Alan is an expert at managing the logistics of large scale HR and Recruiting technology implementations and some incredibly valuable insights and advice to share. In the interview, we discuss: • How to approach a major software implementation • How long should the planning process take and who should do it? • Why RFPs don't work • What are the most common planning mistakes • Managing the relationship between talent acquisition, HR and IT • The importance of involving users early • Considerations for resource allocation • Expecting the unexpected • Will the current crisis change the way recruitment technology is implemented? Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Crisis situations tend to be significant drivers of long term change. The scale of the crisis we are all currently living through simultaneously across the globe will drive substantial long term change to the way companies think about HR and talent acquisition. Before I introduce my guest this week, I wanted to point you in the direction of an excellent whitepaper that my good friends at Calgary Communications have produced. While it is challenging to predict the future, the whitepaper looks at the potential long term impact of the pandemic on employer branding in the context of change that has been driven by previous global crises. Continuing this theme of long term change my guest this week is Martin Glover, HR Director of Scottish legal firm Morton Fraser. In our conversation, we talk about the impact the pandemic is having on the legal industry and what the long term implications are likely to be for communication, HR and talent acquisition. In the interview, we discuss: • The challenges of moving from 3 office locations to nearly 300 • Communication, Connection and Culture • The importance of a strategic approach to wellbeing • How the legal industry is having to change the way it operates • How the previously impossible becomes the new normal • The future for recruiting technology Calgary Communications Whitepaper Subscribe to this podcast in Apple Podcasts

Contact: [email protected] From the conversations I've been having recently, it seems that the level of adoption for recruiting automation is going to dramatically increase as we come out of the current pandemic crisis. The problem though it that recruiting automation is often thrown around as a trend without any insight into the strategic and tactical practicalities of implementing it effectively. To help give us an insight into what recruiting automation looks like in practice my guest this week is a highly experienced recruiter and talent acquisition leader Izzey Hung. Izzey has implemented automation and chatbot programmes at several employers and has some excellent insights to share. In the interview, we discuss: • Dealing with recruiting challenges • A strategic process for recruiting automation • The importance of understanding the market • Getting your organization engaged • How to decide what to automate • A chatbot centric approach • The benefits of recruiting automation • Insight from new data points • The future of recruiting automation Subscribe to this podcast in Apple Podcasts

A significant issue that I see time and time again is the disconnect between what CEOs say they want from talent acquisition and what is delivered. Why does this disconnect happen, and what can talent acquisition leaders do to fix it? To help answer this vitally important question I'm delighted to welcome Jerome Ternynck, CEO of SmartRecruiters back to the show. Jerome has recently written a book on Hiring Success which is aimed at CEOs and illustrates what they need do to compete effectively for the best talent. In the interview, we discuss: • What is currently happening in the market and how SmartRecruiters are responding as a company • The disconnect between what CEOs want from hiring and how talent acquisition is measured • What does an enterprise need to do to acquire top talent on demand • What should the main focus be for talent acquisition to drive change • Rethinking hiring budgets • AI bias versus human bias • The future of talent acquisition Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Round up is the monthly show on The Recruiting Future Podcast channel that highlights episodes you may have missed and gives you my take on some of the key learnings from the guests. Episodes mentioned in this Round Up: Ep 250: Recruiting In Extraordinary Times Ep 254: Market Update Ep 253: Remote Working - A CEO's Perspective Ep 252: Happiness Ep 245: Programmatic Advertising Explained Ep 246: Solving Challenges With Technology Ep 247: Working Strategically With Hiring Managers Ep 249: Delivering A Custom Experience Subscribe to this podcast in Apple Podcasts

To recap, I'm currently mixing content between topics that are relevant to the right now and topics that are important in the medium to long term. This episode is a right now episode. Previously, in episode 250, I spoke to Johnny Campbell from SocialTalent about the state of the talent acquisition market. What feels like an infinitely long two weeks later, my guest in this episode is Holly Fawcett from SocialTalent to give us an update on what they are seeing in the market right now. In the interview, we discuss: • What is going on in the hiring market right now • The supply of talent • Adaption to virtual hiring • Dealing with change-resistant hiring managers • Talent acquisition as a leadership enablement function • Building an engaging digital candidate experience • The longer-term implications for talent acquisition • How Social Talent is supporting recruiters Subscribe to this podcast in Apple Podcasts

Contact: [email protected] With everything that has happened in the last few weeks (just to timestamp this I'm recording on March 31st 2020) there is understandably already a massive amount of content being released and discussion going on about remote working. I wanted to add some value rather than some noise to all of this, so I've invited back one of my former guests to give us a CEO's perspective on remote working. Wiktor Schmidt is Executive Chairman & Co-founder of Netguru, a company that has always had a remote-first operating model for its employees. Wiktor has a tremendous amount of experience leading remote teams and has some valuable insights to share. In the interview, we discuss: • What is a remote-first organisation? • The difference between choosing to work from home and being forced to work from home and the implications for leadership • Maintaining culture remotely • The vital importance of trust • Keeping a remote team motivated and productive • Digital leadership • Future equality of opportunity for remote workers Subscribe to this podcast in Apple Podcasts

Contact: [email protected] As we continue to move through extremely troubled and confusing times, I decided it would be good to have an episode about happiness. My guest this week is Nic Marks, a statistician who specialises in happiness and well being. In our conversation, we talk about the importance of happiness at work and how you can measure it. Nic also shares a lot of practical advice on how leaders can help improve the happiness of their teams in our current challenging times. In the interview, we discuss: • What does happiness actual mean • The benefits of happiness at work • Applying statistical thinking to measure happiness • What can leaders be doing in the current crisis to improve the happiness of their teams • The five main drivers of happiness at work • Happiness in the recruiting process • The future of happiness Subscribe to this podcast in Apple Podcasts

Contact: [email protected] The changing nature of assessment is something we have covered from several different angles on this show before with contributions from both practitioners and consultants. However, to date, we haven't actually heard the vendor point of view in all of this. So with that in mind, my guest this week is Sam Whiteman, Head of Product Strategy at SHL. In the interview, we discuss: • How technology has evolved assessment over time • Using AI as a capability to drive specific outcomes • How AI can be used to find hidden gems in the candidate pool • The evolution of video interviewing • Giving candidates more value by building an interactive assessment experience • The importance of people and machines working together to be better • The problem of algorithmic bias and how to avoid it • The future of assessment Subscribe to this podcast in Apple Podcasts

As I said in my introduction to the last episode, the focus of the podcast is going to alternate between content to help you with your long term strategy and content to help you right now. This episode falls into the right now category and was recorded on Thursday 18th March 2020. My guest is Johnny Campbell, CEO at SocialTalent and in the interview we discuss: • Current market activity among global employers • Moving to a virtual recruiting process • Some important considerations for video interviews • Onboarding new hires when people are working from home • Motivating a remote talent acquisition team in a time of high anxiety • What help is there for recruiters who are being laid off or who are worried about their jobs Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Candidate experience seems to be an evergreen topic and certainly one that will be with us and continually evolve for some time to come. We often talk about the challenges of delivering a quality candidate experience at scale, but for companies who are scaling quickly very often, it is about delivering a custom candidate experience at speed. My guest this week is Anna Chalon, Director of Recruiting and D&I at Frame.io. Whatever your candidate experiences are I guarantee you will get some valuable takeaways from this conversation. In the interview, we discuss: • The recruiting challenges at Frame.io • Creative thinking and empathy in recruiting • Speed, transparency and thoughtfulness • The role of technology • Avoiding unconscious bias • Measuring success • The future Subscribe to this podcast in Apple Podcasts

In light of events this week with the pandemic, here is a special short episode to help the talent acquisition community get access to relevant information. I'm joined by Lars Schmidt, who is curating an information resource that everyone needs to be aware of. Here is the link to the Google Doc

The latest McKinsey Women in the Workforce report illustrates that there is still a very long way to go before we get to gender equality in the workforce. McKinsey identifies a "broken rung" in the career ladder with only 72 women promoted or hired to manager level for every 100 men promoted or hired to manager level. So how do employers fix this situation, what support is required, and how do mindsets need to change? To help answer these questions my guest this week is Addie Swartz, CEO of reacHire. Addie has been on a three-decade-long mission to change the trajectory for women at work and has some extremely practical insights to share. In the interview, we discuss: • Addie's background and motivation for starting reacHire • Fixing the broken rung • The bottom-line impact of workforce equality • Investing to support women in their early careers • Why women leave the workforce and the challenges they can face when trying to return • Changing employer mindsets • Bias in recruiting • Reverse mentoring and the benefits of a multi-generational workforce Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Most recruiters would agree that hiring manager relationships are critical to effective corporate talent acquisition. But how do you develop effective relationships and what does it take to become a strategic talent advisor to your organization. I'm delighted to welcome the always brilliant John Vlastelica back to the show. John is the Founder and Managing Director of Recruiting Toolbox and helps companies raise the bar on recruiting effectiveness. He has some highly actionable insights to share on strategic hiring manager relationships, and I know you will find this interview really valuable. In the interview, we discuss: • The definition of a strategic talent advisor • Engaging hiring managers in pre-funnel work • Fluid workforces • The advantages of batch processing • False positives and false negatives in hiring • Fat, skinny and constipated funnels • The role of technology • John's predictions for the future Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Recruiting technology, data analytics and employer branding are all regular topics on this podcast. However, we don't always talk about strategic thinking that is needed to make all three elements work together to solve recruiting challenges. My guest this week is James Edwards Digital Attraction Manager at Mitchells and Butlers, one of the largest operators of restaurants, pubs and bars in the UK. Mitchells and Butlers have been working on several interrelated projects using technology, creativity and data to solve their recruiting challenges. In the interview, we discuss: • The challenges of hiring 30,000 people each year with multiple consumer brands • ATS selection based on hiring manager experience • The importance of not making assumptions about technology features • Combing data sources to identify workforce trends • How a candidate experience audit identified the need for the new careers site. • Career site systems • The importance of content and job adverts that actually sell the role to potential candidates Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Programmatic Advertising is something that seems to strike confusion into the heart of many employers around the world. However, there are a growing number of talent acquisition teams who are using already programmatic techniques to drive some excellent results. So what techniques and technologies are they using and how does programmatic advertising even work? To get the definitive answers to these questions, I have not one, not two but three guests on the show this week. Jon Hull, Head of Resourcing Delivery at Nationwide Building Society and Ben Gledhill, Head of Talent Acquisition at Yodel will be sharing their experiences as practitioners. I'm also joined by Rob Prince from Talent Nexus who will be acting as our programmatic expert and helping to demystify what is fast becoming a significant area of talent attraction. In the interviews, we discuss: • Two different types of programmatic advertising and their benefits • The unique nature of programmatic job board advertising • Technology and platforms • Data, results and expectations • Advice for getting started • Selling programmatic to internal stakeholders • The future of programmatic advertising for talent acquisition Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Recruiting Future Round-Up is the monthly show on The Recruiting Future Podcast channel. It's a short round-up that highlights episodes you may have missed and gives you my take on some of the key learnings from my guests. As I wasn't able to do a round up in January, this episode features interviews from both January and February. Here are the shows featured: Ep 237: Analysing The Recruiting Technology Market Ep 238: The Rise Of Talent Intelligence Ep 239: The Human Touch Ep 240: Global Talent Trends In 2020 Ep 241: Grit & Resilience In Talent Acquisition Ep 242: Purpose Ep 243: Attracting and Assessing Future Talent Subscribe to the podcast on Apple Podcast

Contact: [email protected] Over the last few years, there has been a global shakeup in the way companies recruit future talent to their organisations. Many employers are now extending their search beyond university and college graduates to explore more diverse talent pools. But what is the best way to attract and assess future talent in 2020? My guest this week is Cameron Sorsby, CEO of Praxis, a six-month start-up boot camp aimed at skilling entry-level talent. Cameron has some brilliant insights to share on how companies should be attracting and assessing their future talent. In the interview, we discuss: • The evolving challenges of entry-level hiring • Framing opportunities in the right way to engage with the target audience • Taking a long term approach to recruiting • How assessment is changing • Candidate attitudes to recruiting technology • The rise of boot camps • The Future of entry-level hiring Subscribe to this podcast in Apple Podcasts

Contact: [email protected] I've been producing this podcast for five years, and I have to say that my guest in this episode is one of the most insightful people I've ever had on the show. Digital disruption is affecting everyone in ways we couldn't have even of imagined a few years ago. The companies who are thriving are the organisations that are taking bold strategic decisions and thinking several steps ahead of their competition. My guest this week is Balaji Ganapathy. Balaji is Global Head of Corporate Social Responsibility and Head of Workforce Effectiveness at Tata Consultancy Services, a company with 450,000 employees. TCS has responded to our changing digital world by radically upskilling a vast percentage of their workforce and completely reinventing the way they do talent acquisition to make it more inclusive. They are also proactively nurturing communities of future talent as well as supporting education systems all over the world. All of this has been built on their understanding of the vital importance of purpose. In the interview, we discuss: • The skills modern business need to survive and thrive • How TCS reskilled their existing teams by creating the right culture, tools and systems • Why technology is legacy, but people aren't and why AI still needs human intelligence • Why every organisation needs to be a purpose-driven organisation • Content, Context and Connection • Changing the talent acquisition model to be more open and inclusive • Working with education systems to give students relevant skills • The importance of building bridges between technology and people Subscribe to this podcast in Apple Podcasts

Well, that wasn't quite the start to the year I was expecting as I've been in and out of hospital for the last two weeks. I'm pleased to say though that I'm now well on the way to making a full recovery and regular podcasting service is now resumed. A huge thank you to Nick Price for helping me out and introducing last week's episode, and I would strongly recommend you check out Career Life Stories to find out more about the great work he does. So on with this week's show. After my recent hospital experience, it seems very fitting that the main focus for this week's guest is recruiting healthcare professionals. Blake Thiess is Director Of Talent Acquisition at Prestige Care. Recruiting healthcare professionals and nurses, in particular, is a real challenge in many countries, and Blake talks about the techniques his team use, as well as the importance of grit and resilience. In the interview, we discuss: • Recruiting in a hyper-competitive environment • Pipelining with a CRM • Highly targeted recruitment marketing • Generating brand content • What do grit and resilience mean in practice • The skills recruiters need in 2020 • The importance of leveraging video • Personal brand or employer brand Blake also discusses the role of technology and shares his thoughts on the future of talent acquisition. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] A couple of weeks ago, LinkedIn published its annual Global Talent Trends research which explored some of the key themes they are seeing developing in talent acquisition for 2020. My guest this week is, Amy Schultz, Director of Talent Acquisition at LinkedIn. Amy is returning to the show for the second time to share her insights as a talent acquisition professional on the key findings in the research and also to tell us more about what we can expect to see from Linkedin in 2020 The key trends we discuss in the interview are: • Employee Experience • People Analytics • Internal Recruiting • Multi-Generational Workforce Subscribe to this podcast in Apple Podcasts

Contact: [email protected] With so much focus on technology, it's essential not to forget the human nature of recruiting. Engagement, empathy, influence and persuasion are not currently hard wired into chatbots or algorithms and are vital elements of effective recruiting. My guest this week is Jodi Cohen, Director Talent Acquisition at The Tombras Group. With many of Tombras's hires having to relocate Jodi using empathy and the questioning skills, she learned as an agency recruiter to build high levels of trust with her target talent. In the interview, we discuss: • The recruiting challenges at Tombras • Persuasion based on building trust • Personalization • Hiring manager relationships • Building an excellent candidate experience • The differences between agency recruiting and internal recruiting Subscribe to this podcast in Apple Podcast

Contact: [email protected] Data based intelligence is a critical part of the modern world, but historically talent acquisition has tended to be based on gut feel and lived experience, making it very slow to wake up to the new realities of data-based decision making. Thankfully things are now changing, and one aspect of this change is the rise of talent intelligence as a talent acquisition business function. My guest this week is Marlieke Pols, Talent Intelligence analyst at Philips. Marklieke recently authored a whitepaper that Phillips has published aimed at helping employers better appreciate the immense value of talent intelligence as a critical part of any talent acquisition strategy. In the interview, we discuss: • What is talent intelligence? • Why instinct is not good enough • Difference between talent intelligence and people analytics • The key benefits, KPIs and ROI of talent intelligence • Data sources • How many employers are using talent intelligence • Building the business case • The skills needed in a talent intelligence team. Download the Philips Talent Intelligence Whitepaper Subscribe to this podcast in Apple Podcasts

Contact: [email protected] The recruiting technology marketplace is getting extremely complex, and it can be challenging for talent acquisition leaders to develop fully effective technology strategies. My guest this week is David Wilson, CEO of industry analysts The Fosway Group. In our interview, David talks about the kind of approach and insights Fosway used to analyse talent technology markets. We also talk in some depth about the HCM suite versus specialist solution debate. A debate I can see raging for some time yet and one that will continue to shape the patterns of investment and acquisition in the recruiting technology marketplace. In the interview we discuss: • The role of an industry analyst • Headline findings from Fosway’s 9 Grid report into Talent Acquisition • Why the talent acquisition technology market is currently in flux • HCM suite vendors versus specialists • The evolution of the ATS / CRM debate • Ecosystems over systems • Current shortcomings in data and analytics Download the Fosway 9 Grid report here Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Recruiting Future Round-Up is the new monthly show on The Recruiting Future Podcast channel. It's a short round-up that highlights episodes you may have missed and gives you my take on some of the key learnings from my guests. As this is my last show of the year, rather than offer you a round-up specifically for the December interviews, I thought I'd round up the whole of 2019 and at the same time take a little bit of a look forward to 2020. Links to interviews mentions in the show: Bruce Daisley Tom Goodwin Francesa Gino Matthew Syed Anna Whitehouse Podcast audience survey, I need your feedback. Thanks to 4MAT for sponsoring, if you are thinking of replacing or refreshing your careers website in 2020, I would strongly recommend downloading their new eBook. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] It seems like we have been talking about the candidate experience forever, and while some employers have made progress in improving things, there is still a long way to go. One of the issues has always been the lack of a recognised model to explain and then consequently strategically address the candidate experience. I was therefore delighted to hear that Exaqueo, Career Crossroads and The Talent Board have been working in partnership with several Fortune 500 employers to develop a new employee lifecycle and candidate experience model. To tell us all about this, my guest this week is Susan LaMotte, Founder and CEO of Exaqueo. In the interview, we discuss: • Process versus experience • Phases of the candidate experience • The unification of candidate experience and employee experience • Why so few employers are fixing their candidate experience • Measurement • Source of influencer versus source of hire • Talking points and messaging for employee referrals • Employer Brand Susan also talks about the role of technology and the importance of the Candidate Experience Awards. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Many organizations are currently finding talent acquisition very challenging and need to increase the sophistication of their recruitment marketing to connect with and influence their target audiences of talent. My guest this week is Celinda Appleby, Global Talent Attraction Director at Visa. Visa is using a strategy of data-driven recruitment marketing supported by sophisticated storytelling and technology to meet their recruiting challenges and Celinda has some great practical insights to share. In the interview, we discuss: • Visa's recruiting challenges • How recruitment marketing is changing • Dealing with multiple personas and target audiences • Using data for audience insight • The importance of market analysis • Working in close partnership with vendors • Building business cases and consensus internally • The role of technology • Redefining what storytelling means Celinda also shares her thoughts on where the industry is going over the next two to three years. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Buying and implementing a new ATS can be a long, complicated and frustrating process, not to mention the additional work required to drive adoption once the system is actually in place. So what can employers do to set themselves up for success and make sure the process achieves its ultimate objectives? My guest this week is Shanu Varghese, Director, Global HR Technology at Apollo Global Management. During his career, Shanu has been responsible for over 50 HR technology implementations and has some great insights and advice to share. In the interview, we discuss: • The importance of keeping up to date with the market and having an open mind • How to approach the RFP process • Achieving stakeholder buy-in • Strategies for successful implementation • Tailoring your strategy to reflect geographical and role differences • How to encourage usage and adoption • The importance of understanding the vendor's product roadmap. Shanu also talks about recruiting automation and what's next for Apollo. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Back in September 2018, I interviewed industry consultant Bas Van De Haterd about his research work exploring emerging assessment technologies. The assessment market is moving exceptionally quickly, and I wanted to invite Bas back, a year later, to update us on what has changed. In the interview, we discuss: • The problems with traditional methods of assessment • Making sense of evolving technologies • The issue with black box algorithms • Are micro-expressions useful? • The power of game-based assessments • Using technology to broaden pools of talent Bas also shares several case studies from employers achieving considerable success with new assessment technology and give us his view on the future. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] One of the ongoing themes of the podcast in 2019 has been my quest to cut through the hype and find out to what extent employers are automating aspects of their recruiting process. I've spoken to several practitioners and look at the automation debate for a few different angles. So I thought it was high time that I talked to a recruiting technology vendor about the art of the possible in recruiting automation and the benefits they are seeing their clients get from it. My guest this week is Aida Fazylova, founder and CEO of XOR, an automated communication platform for recruiting. Aida started her career as a recruiter and has some great insights to share into both the current and future capabilities of recruiting automation. In the interview, we discuss: • The amount of time wasted on repetitive tasks in recruiting • The evolving sophistication of chatbots • Natural language recognition and intent analysis • Do candidates like interacting with chatbots? • What areas of the recruiting can be automated now and how much could be automated in the future • Humans versus machines Aida also talks about the results and benefits employers are getting from recruiting automation as well her predictions for the marketing int he next 12 months. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Recruiting Future Round-Up is a new monthly show on The Recruiting Future Podcast channel. Now that I'm publishing two podcasts a week, I'm aware that not everyone has time to listen to every show. Moving forward I'll be recording a short monthly round-up episode highlighting episodes you may have missed and giving you my take on some of the key talking points. Thanks to 4MAT for sponsoring, if you are thinking of replacing or refreshing your careers website in 2020, I would strongly recommend downloading their new eBook. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Social mobility is a critical issue in a lot of countries. What should employers be doing to increase social mobility and how effective can their efforts be in terms of tangible results? My guest this week is Lisa Scales, Head of Resourcing, Executive and New Talent at Severn Trent, a large UK based utilities company. Severn Trent has recently moved up to 3rd place in The Social Mobility Employer Index as a result of their innovative work in this area and is seeing huge benefits as an organisation from their initiatives. In the interview, we discuss: • The definition of social mobility and what it means to Severn Trent as an organisation • Recruiting on equal terms to show opportunities to a massive pool of untapped talent • Schools engagement • Work experience focused on employability. • Thinking different about the recruitment process • The Social Mobility Pledge Lisa also talks about the results Severn Trent as seeing from their initiatives and the considerable benefits to the business. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] To fully understand the impact of technology on what we do, it 's essential to look outside of talent acquisition occasionally and see how other areas of the talent ecosystem are being disrupted. My guest this week is Ozlem Sarioglu, an award-winning coach and co-founder of digital coaching platform SparkUs. As well as providing a fascinating overview of how technology is changing coaching. Ozlem also shares some insights and advice into the coaching mindset. Something that will help anyone who is leading and developing a team. In the interview, we discuss: • How Ozlem became a coach • The benefits of and common misconceptions about coaching • How technology is making coaching more accessible • The balance between human and machine • Measuring results Ozlem also gives her thoughts on developing a coaching mindset and shares advice on how people can get the most out of coaching Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Despite an influx of technology over the last 20 years, the fundamentals of recruiting haven't really been disrupted. So how should we be challenging recruiting norms which no longer deliver what employers need and are process and mindset more important than technology? To help me answer these questions, and more besides, my guest this week is Matt Buckland making a welcome return to the show. Matt is currently Founder and Head Of Talent at Rainmaking Venture Studio and has been experimenting with some new approaches to make hiring fairer and more effective. In the interview, we discuss: • The importance of challenging assumptions • Using data to uncover bias and why bias is a loaded word • Anonymous testing • Why process is critical • Making culture and mindset shifts rather than relying on techniques and technologies • Matt also talks about the recruiter networking group DBR and shares his thoughts on the future of recruiting. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] We live in a highly connected world but also a very noisy one. Standing out from the crowd can be very difficult for recruiters, especially on Linkedin where an unprecedented amount of content is being posted, much of it, unfortunately, is not very good. My guest this week is Hishem Azzouz, founder of Azzouz Branding and host of The Recruitment Rollercoaster Podcast. Hishem works with recruiters to help them build authentic personal brands and develop content that cuts through the noise to resonate with their target audiences. In the interview, we discuss: • Hishem's career journey so far and his experience of getting started in recruiting • Being more personable, more human and standing out from the crowd • What does personal branding mean in 2019? • Techniques to stand out and engage • The importance of knowing your target audience • What are the real measures of success? Hishem also gives some examples of people and companies doing this well and shares more details about The Recruitment Rollercoaster Podcast. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] Hiring ex-armed forces personnel is a topic that doesn't get as much bandwidth as it deserves. So how should employers be behaving and communicating to tap into this incredible pool of talent effectively? My guest this week is Tim Redfern, Managing Director, Defence at Amey. In the interview, we discuss: • Tim's own experience of transitioning his career on leaving The Royal Navy • The broader transition challenges facing armed forces personnel • Translating the language of transferable skills • Common employer misconceptions • Changing the recruiting mindset on skills • Messaging that resonates • Salary and marketing value Tim also shares details on what Amey does to attract and retain forces leavers. Subscribe to this podcast in Apple Podcast

Contact: [email protected] Implementing and then working with recruitment technology on a day to day basis can have some challenges. So how can you make sure you are getting the most from your system in terms of driving the efficiency and end-user satisfaction needed to achieve key recruiting objectives? To share the benefits of their experience my guests this week are Megan Deville, an HRIS Analyst and Allison Thomas, Talent Acquisition Recruiter both of whom work for Laitram. In the interview, we discuss: • Laitram's recruiting challenges • Using tech to create more recruiter time • Finding quality in quantity • Driving process and tool adoption • The power of diversity of thought • Keeping pace with growth • The importance of the personal touch Subscribe to this podcast in Apple Podcasts

Contact: [email protected] This is a podcast about the future of recruiting, and perhaps the one topic we've neglected to cover very often is the future of recruiters. To redress the balance my guest this week is Amy Schultz, Director of Talent Acquisition at LinkedIn. LinkedIn has recently published a research report titled "The future of recruiting, the 7 ways your role will change" and it's great to be able to get Amy's practitioner perspective on the findings. In the interview, we discuss: • What is the current state of the talent market and how is this affecting recruiting as a profession • How the role of a recruiter going to change • The three skills that will redefine recruiting • What recruitment teams should be doing to keep up with rapidly changing business needs • The essential metrics recruiters should be tracking and why • The role of technology Amy also shares her key advice to recruiting professionals on how they can be ready for the future. Subscribe to this podcast in Apple Podcasts

Contact: [email protected] We talk a lot on this show about the future of work and its implications. However, it is critically important not to overlook the here and now. Work is already changing dramatically with huge consequences for everyone. So what should employers be doing to make sure they are fit for purpose in these changing times? My guest this week is Brynne Kennedy, founder of Topia and a congressional candidate for California. Brynne has recently written a book called "Flat, Fluid and Fast", designed to help employers understand and adapt to the age of talent mobility. In the interview, we discuss: • What is talent mobility? • The implications of a geographically mobile workforce • Redesigning the contract for work • New career paths and skills first recruiting. • Importance of embracing flexible work • Impact of office footprints, benefits and the structure of HR • Tech stack best practices Brynne always talks through examples of companies doing this well and shares her thoughts on what work will look like in 10 years. Subscribe to this podcast in Apple Podcasts