
Live Like a Leader with John Bates
152 episodes — Page 2 of 4
Ep 102Through the Lens of Observation | Robert Houser
Robert Houser is New England, born and raised. Though he has lived in California all his adult life, you cannot take the New Englander out of him. It follows him. He's determinedly independent, critically frugal, he doesn't take himself too seriously, and yes, sarcasm slides in as an icebreaker.Photography entered his life at RISD, an extra course while he was at Brown studying Psychology and Comparative Literature with French. The photography courses at the Rhode Island School of Design reinvigorated his artistic side, which had been hidden for a decade by STEM classes. And though he worked on locked psychiatric wards while in college, it was the time in the darkroom that spoke to him. He became passionate about the medium, but his academic background stayed with him – psychology taught him to connect with people, to notice things they do or say, and to find a way put them at ease. And, Comparative Literature? It’s all about stories – a multi-disciplinary look at a theme. Decades of images later, he tells stories about people. https://roberthouser.com/https://www.instagram.com/roberthouser/https://www.instagram.com/roberthouserstudio https://www.facebook.com/robert.houser.photography --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 101Be Bigger, Be Better, Be Here Now | Shawn Antonio
There is nobody quite like life coach, author, and motivational speaker Shawn Antonio. Shawn specializes in helping people lean into their purpose and inspiring and motivating them to be bigger and better, no matter their personal circumstances in life.Shawn has died twice, almost four times. But - he keeps coming back. Shawn knows he has a bigger purpose for being here. Shawn initially pursued a career in medicine - only to give it up to follow his heart and enjoy a successful dance career. He has lived in 3 countries and five cities. His passions ultimately led him to Los Angeles, where he became one of Hollywood's most respected and universally loved nightlife promoters for more than 16 years. Shawn knows most people in LA.In 2017, Shawn was accused of a crime he did not commit and could not afford to fight.Despite all the challenges Shawn has faced - he dug deep and understood that there was a purpose in the design. In his darkest hours, he wrote his first two books and started coaching a number of friends - something he had been naturally doing for years as a passion rather than a purpose. Shawn coaches a number of celebrities and executives but is fiercely passionate about inspiring those stuck in the system - foster kids, inmates, and the homeless.Shawn is committed to inspiring and improving the lives of 1 billion people in his lifetime - it's his 'North Star' and guiding light.Find him at https://ShawnAntonio.com and on Instagram at https://www.instagram.com/shawnantoniolifecoaching --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 100United by Curiosity | Kelly Stoetzel
Kelly Stoetzel is an energetic executive leader who brings creativity, strategic thinking, and curiosity to her work. Her focus is on spreading knowledge and ideas through content and experiences and on building, growing, and nurturing the communities around them.She loves working with impact-driven organizations and collaborating with others on diverse and dynamic cross-functional teams. She has extensive experience in leading teams through periods of growth and transition.Her areas of specialty are leadership, content curation, programming, communication, storytelling, community, experience development, partnerships, operations, strategy, and building from the ground up. Follow her on LinkedIn https://www.linkedin.com/in/kellystoetzel/See more about the Edelman Fossil Park here: https://www.rowan.edu/fossils/And you can see Dr. Ken's Paleontologist TED Talk here: https://www.ted.com/talks/kenneth_lacovara_hunting_for_dinosaurs_showed_me_our_place_in_the_universe?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 99All Things Microbiome | Ruairi Robertson
Dr. Ruairi Robertson is a scientist studying the human gut microbiome. He is fascinated by how microbes influence the human body, and his research examines the amazing interactions between microbes and human health and disease from belly to brain.Since he started his scientific career, he has garnered many awards, including: B.Sc in Human Nutrition from University College Dublin (2012)Ph.D. in Microbiology from University College Cork (2016)Fulbright Scholarship to Harvard Medical School (2015-2016)Sir Henry Wellcome Postdoctoral Fellowship to Queen Mary University of London (2017-2022)Marie Skłodowska-Curie Postdoctoral Research Fellowship to the Institut Pasteur (2022-2023)You can find him at https://ruairirobertson.com/, Watch his fabulous talk at TEDxFulbright here: https://www.youtube.com/watch?v=awtmTJW9ic8&feature=youtu.beAnd, his podcast about the cutting edge of microbiome research is here: https://ruairirobertson.podbean.com/ --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 98Master the Future of Work | Jennie Byrne
Dr. Jennie Byrne lives to connect the dots between people and ideas in new and unexpected ways. She is a clinical translator between segments of our complex health system - clinicians, finance, operations, data, technology, and research. She has strong people skills and enjoys bringing psychological savvy and EQ to complicated problems. Clients have called her a triple threat because:1) Clinical Experience - nearly two decades of clinical experience as an MD/PhD2) Entrepreneur - founded and grew a clinical organization through the entire life cycle of inception to exit3) C-level Leadership - led teams to create and innovate clinical programs as a C-level leaderShe is also the author of "Work Smart - Brain/Behavior/Creativity and the Future of Work" Connect with Dr. Jennie here: drjenniebyrne.com and on Linkedin.com/in/drjenniebyrne/ --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 97Mindful Authenticity and Vulnerability | Ulrike Seminati
Ulrike Seminati is a leadership and communication coach with over twenty years of experience in shaping award-winning global communication and leadership programs across a variety of industries. Building on her experience as a C-level executive, Ulrike combines her knowledge of excelling in the corporate world with powerful self-development techniques to allow leaders across the globe to lead with charisma and authenticity. Ulrike also believes that female leadership is one of the biggest untapped potentials in the world, which led to her founding Empowering Female Leaders, which helps women leaders and entrepreneurs flourish and confidently carry out their vision of their careers.Find her at https://ulrikeseminati.com/ and at https://www.linkedin.com/in/ulrikeseminati/ --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 96Being ‘In Power’ Versus Being ‘In Your Power’ | Dr. Sharon Melnick
Between ever-changing work practices and the elusive act of fulfilling personal and professional demands, leaders must navigate a new world of challenges and strike the right tone of balancing completion with compassion. Dr. Sharon Melnick introduces the idea that power is the underlying issue in many of the trends we see among employees and that leaders who use their power for the good of all can create team members who are loyal, inspired, and accountable. What Dr. Melnick sees from having coached and trained over 40,000 professionals is that leaders already have so much more power than they realize or are using.As a Marshall Goldsmith Top 100 Coach, Sharon combines proven leadership best practices with behavior change methods she developed through 10 years of psychology research at Harvard Medical School. Sharon has spoken at over 200 retreats and leadership conferences around the world (as well as presenting at the White House, the United Nations, and at West Point). She hosts the popular podcast, The Power Shift. Her awaited third book In Your Power: React Less, Regain Control, Raise Others launched in Nov. 2022. Sharon can share a wealth of knowledge, ideas, and personal experience with your audience, including:The difference between being ‘in power’ and being ‘in your power’ and the #1 form of abuse of power to watch out for. Go beyond your job description to understand the hidden sources of power already in your role, so you can shift from playing your small game to your BIG gameHow to get comfortable with the power you have and use it for the good of all Fix situations that are personally frustrating for you by leading organizational solutions from which everyone benefits The Leader creates the weather on the team - how to create the weather that keeps your team members and colleagues inspired and engaged.Grow power in others: How to get your team members to take ownership of solving their problems, and Why growing power in others is the key to increasing their power as well as yours. With this fresh perspective, she will show you how to respond, not react to roadblocks in the workplace, so you can regain control and unleash the positive energy that comes from being a Change Agent who makes it better for everyone! --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 95Cultivating Creative Thinking | Oana Velcu-Laitinen
Something wonderful happened to Oana when she became a mother. This biggest role of her life inspired her to press the refresh button. For instance, she started writing a personal blog.Also, she embraced a career change after nine years of research and teaching experience at the Hanken School of Economics and Aalto School of Business.In 2014, she got certified as a coach.And in March 2017, she got her second certification grounded in social neuroscience, from the NeuroLeadership Institute in Helsinki.Her appetite for becoming better in her role as a coach and trainer grows with each customer interaction. One of the most valuable rewards she gets is to see the smiles of insight on her clients’ faces and watch their gait transform into a walk on clouds after their sessions with her.You can find her at: https://www.velcu.fi/ and on LinkedIn at: https://www.linkedin.com/in/oana-velcu-laitinen-phd-6081084/If you're inspired to reach out directly, find her at [email protected] --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 94Having Difficult Conversations | Marlene Chism
Marlene Chism is a seasoned speaker, thought partner, advisor, coach, and author. She is the CEO of Marlene Chism Consulting, offering a comprehensive suite of consulting services to businesses and leaders. Widely recognized as the leading US authority on stopping workplace drama, she works with C-Suite leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. Her expertise includes leadership development, conflict management, and strategic communications.Marlene’s leadership development courses are instrumental in teaching mid-level and senior leaders strategic communication skills to initiate conversations that get results and increase accountability. She’s a recognized expert on the Linked In (formerly Lynda) global learning platform, producing educational videos on Anger Management, Having Difficult Conversations, Working with High Conflict People, and Managing Conflict and Getting Results in a Hybrid Work Environment.Besides From Conflict to Courage, Marlene has authored three commercially published books: Stop Workplace Drama (Wiley 2011), No-Drama Leadership (Bibliomotion 2015), and Stop Drama in Your Healthcare Practice (Greenbranch 2018). As a seasoned professional speaker, Marlene’s transformational message of personal responsibility, and alignment is making its way around the globe at leadership academy’s corporate retreats, association conferences, and customized webinars.Marlene has a degree in communications from Drury University, and a master’s degree in human resources development from Webster University. She is an advanced practitioner in Narrative coaching. Find her on LinkedIn: https://www.linkedin.com/in/marlenechism/At her Website: https://marlenechism.com/And find her books here: AmazonBarnes & NoblePenguin Random HouseGood Reads --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 93Reading Microexpressions | Annie Särnblad
Annie Särnblad is a preeminent global speaker and expert in reading facial expressions. She is Certified in the Facial Action Coding System “FACS” and can numerically code the 10,000 muscle combinations in human expression. She has developed her own easy-to-absorb teaching techniques based on the knowledge she accumulated living in 9 countries and studying 8 languages through immersion. Annie has a Master’s in Cultural Anthropology, and has lived across Asia, Europe, and the Americas, and is currently living in Boston. Annie raised her three children as human lie detectors - by taking them out into Singapore on a daily basis and live narrating human's faces in real-time in Swedish. Over almost ten years, she and her children simplified the identifiers and locations of each emotion on the face down to the briefest flicker of muscle movement. Microexpressions are the subconscious “leakage” of emotion that makes “unspoken” feelings visible. They are universal to our species and not dependent on culture. In a negotiation, reading microexpressions allows us to gain insight into the other person’s position that is invisible to most people. This ability to identify the subtle changes in the mood of the person we are talking to allows us to observe how a conversation is going - as it is happening - so that we can instantly adjust our behavior and improve the negotiation outcome. Reading and responding well to another person’s needs and wants greatly influences their desire to close a deal on both a conscious and subconscious level. Connect with her on Linkedin: https://www.linkedin.com/in/annie-sarnblad/ --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 92Disruption Proof | Brant Cooper
Find Brant at Brant @ brantcooper.com and on Linkedin at https://www.linkedin.com/in/brantcooper/ Brant travels the globe speaking with entrepreneurs and intrapreneurs about how to discover and create new value; about empowering individuals to make the change they want to see in the world. Brant Cooper is the New York Times bestselling author of The Lean Entrepreneur and CEO of Moves the Needle. With over two decades of expertise helping companies bring innovative products to market, he blends agile, design thinking, and lean methodologies to ignite entrepreneurial action within large organizations. Brant has a unique take on disrupting our current way of thinking in order to be closer to customers, move faster, and act bolder. He has experienced monumental milestones such as IPO, acquisition, rapid growth, and crushing failure. He serves as a global keynote speaker, mentor to entrepreneurs, and trusted advisor to corporate executives. His mission is to teach leaders how to find personal and economic growth by creating new value for fellow humans. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 91Core Skills to Become a Great Manager, Faster | Tania Luna
Tania is the Co-Founder of LifeLabs Learning, Author of The Leader Lab and Surprise, co-host of the podcast Talk Psych to Me, Partner at Columbia University's eLab, and Founder of Scarlet Moon Sanctuary.LifeLabs Learning has helped over 350,000 people at the world’s most influential companies (including TED, Yelp, Tinder, Slack, Reddit) become more capable and compassionate leaders."Talk Psych to Me" blends humor and psychology to help people get better at being people.eLab is an accelerator for entrepreneurs who increase equity and access to education.Scarlet Moon is a non-profit that helps people help animals.Tania is a researcher, educator, and advisor to startups that create alternatives to animal products. She writes for Psychology Today, Harvard Business Review, Faunalytics, and some other delightful places. For some mysterious reason, her TED talk about her experience as a Ukrainian immigrant has over 1.8 million views.Tania lives with rescued pigs, dogs, goats, a cat, and the love of her life. She does lots of things, but each is an attempt to give people research-backed and play-packed tools for being kinder to ourselves, each other, and all living beings. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 90Secrets for Powerful Speaking and Listening | Julian Treasure
Julian is a sound and communication expert whose mission is to help people and organizations to listen better and create healthier and more effective sound, including speaking. He is the author of the books How to be Heard and Sound Business. Julian’s five TED talks have been watched more than 100 million times. 'How to speak so that people want to listen' is in the top 10 TED talks of all time. Julian is regularly featured in the world’s media and has guested on dozens of leading global podcasts. In 2003 Julian founded The Sound Agency – an audio branding company that asks and answers the question “how does your brand sound?”and has recently launched Moodsonic®, a range of biophilic soundscapes to enhance well-being and productivity in workspaces. TSA's award-winning work has made headlines internationally. Julian’s love of sound stems from his early experience as a musician. He was a drummer for indie bands The Transmitters, Fish Turned Human and Missing Presumed Dead and recorded vinyl and two 1981 John Peel Sessions. Before The Sound Agency, Julian spent 20 years working in advertising and magazine publishing. He founded, grew, and sold the contract (custom) publishing agency TPD. Julian lives in beautiful Orkney with his fiancée, multiple world champion martial artist, Jane Majendie, and their daughter. Julian's vision: "We teach our children how to read and write, but not how to speak and listen. Conscious listening is rare, and never has it been more needed in the world; at the same time, millions miss out on the potential of the amazing instrument we all play – the human voice – and struggle to speak powerfully. My vision is to transform the world by inspiring people to listen consciously and speak powerfully." [And I say, "Hear, hear, Brother!"] --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 89The Habit Mechanic | Dr. Jon Finn
Dr. Jon Finn founded the award-winning Tougher Minds consultancy and best-selling author of 'The Habit Mechanic'. He has three psychology-related degrees, including a PhD and has worked in performance psychology, resilience, and leadership science for over twenty years.Tougher Minds uses cutting-edge insights from psychology, behavioral science, neuroscience, and world champions to help organizations develop ‘Habit Mechanics’ and ‘Chief Habit Mechanics’ – Resilient people, outstanding Leaders, and World-Class teams.Having trained and coached over 10,000 people, Dr. Finn and his colleagues work with global businesses, high-growth start-ups, individuals, elite athletes, coaches and teams, leading educational institutes, government, and think tanks. For podcast episodes and free resources, visit: tougherminds.co.uk and find him on LinkedInDon't forget to grab a copy of Dr. Jon Finn's book, The Habit Mechanic --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 88Question Thinking™ and Mindset Awareness | Marilee Adams
Dr. Marilee Adams is an award-winning author and pioneer in the fields of inquiry-based coaching, leadership, and organizational culture. She is the founder and CEO of Inquiry Institute, the originator of the Question Thinking™ methodologies, and a consultant, executive coach, and keynote speaker. Marilee is the author of the internationally bestselling book Change Your Questions, Change Your Life as well as The Art of the Question and Teaching that Changes Lives.Marilee remembers this experience as if it was yesterday. She was leaving the psychologist’s office, after hours of testing for ADD, when the doctor patted her on the shoulder and said in a consoling voice, “Don’t expect too much of yourself.”What?!That was years before she published her first book, a cognitive-behavioral psychology textbook entitled The Art of the Question, which one reviewer hailed as the “book of the decade” in the field of psychology.Marilee is driven by an unrelenting passion for learning and making a difference with what she learns. She credits this passion for learning as having been her saving grace and the basis for all she has developed. Her work is based on insights into the profound power of inquiry and mindsets in shaping our lives, our relationships, our results, and our futures. This work is making a global impact on individuals, executives, organizations, and teams. Marilee is happiest when people say things like: “Your work is so practical and it has changed my life—or my company, or my leadership, or my team, or even my marriage—Thank you!" --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 87Communicating Your Vulnerability | Giles Paley-Phillips
Giles Paley-Phillips writes books & writes and produces films. He is half of @blankpod & @forgotpodcast. He plays guitar in @burnthousemusic and is an Ambassador at @actionaidUK and Love at @cpfc Giles is Happily Mediocre. Find him at: https://Linktr.ee/GilesPaleyPhillips1 --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 86The Self-Employed Life | Jeffrey Shaw
How many people can say they’ve never had a “real” job? Renowned portrait photographer Jeffrey Shaw is one such person. Successful serial entrepreneur Jeffrey Shaw always created his own income without ever having had the safety net of a 9-5 paycheck. He learned the benefits of genuine connections and thrived by understanding the value of ideal customers.Today, as a speaker, business consultant, and author, Jeffrey helps small businesses and the self-employed stop wasting time trying to satisfy some customers who will never be satisfied and attract only their ideal customers. Like a photographer sees their subject, Jeffrey shows businesses how to make customers feel seen, heard, and understood to improve customer experience, retain their most profitable customers, and create the business and life of their dreams.Jeffrey Shaw is a TEDx speaker who was featured on TED.com, the host of The Self-Employed Life podcast with well over a million downloads, and the creator of The Self-Employed Summit. He is also the bestselling author of LINGO: Discover Your Ideal Customer’s Secret Language and Make Your Business Irresistible and recently released The Self-Employed Life: Business and Personal Development Strategies That Create Sustainable Success.Find Jeffrey here: https://www.jeffreyshaw.com/https://www.selfemployedbusinessinstitute.com/linkedin.com/in/jeffreyshawauthor --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 85Strategic Storytelling for Health & Life Sciences | Giuseppe Marzio
EGiuseppe Marzio, PhD, a scientist-turned-strategic-storyteller, has over twenty years of experience in the biopharmaceutical industry.As founder of Chiaro, a communications agency specializing in strategic storytelling for health and life sciences, he has worked with some of the most innovative companies in the sector, from startups and VCs to large corporations.Giuseppe has been instrumental in raising hundreds of millions in funding, closing high-value deals, and taking organizations to the next level.Find him at Chiaro.nl - And in case you were wondering, Chiaro, is Italian for “clear and understandable” and “bright and brilliant.” --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 84How to Get Booked and Paid to Speak | Grant Baldwin
Grant Baldwin always enjoyed speaking and helping other people. So much so that he actually went to Bible college and became a youth pastor. He did that for a little while but eventually felt like there was something else he should be doing. While his wife was five months pregnant with their first daughter, he quit his job with no real plan for what he wanted to do with his life.He felt like he was having a quarter-life crisis.Grant spent months reading, exploring, and trying to figure out what he was put on this planet to do. He knew some of the things he was good at, and he knew what he enjoyed doing, but he was never sure how it all translated into a career. After several months, Grant decided to start a career as a speaker.He worked hard and hustled to build his business and get booked to speak.In the last several years, Grant has been fortunate to speak to audiences all over the country. He has spoken at hundreds of events and has given literally thousands of presentations at conferences, assemblies, conventions, and other events. He has spoken to audiences of just a handful to arenas filled with 13,000 people.Connect with Grant Baldwin on LinkedIn, and see the great things he's up to at The Speaker Lab --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 83Coping with Conflict | Liz Kislik
Liz Kislik specializes in developing high-performing leaders and workforces and for 30 years has helped family-run businesses, national nonprofits, and Fortune 500 companies like American Express, Girl Scouts, Staples, Janssen Pharmaceuticals, and Highlights for Children solve their thorniest problems. Liz’s work has been featured in the Wall Street Journal’s Morning Download, the Washington Post’s Work Advice column, Business Insider, and Bloomberg Businessweek. Her articles have been included in Harvard Business Press books Guide to Motivating People, Dealing with Difficult People, and Guide to Power and Impact, as well as in Entrepreneur, the European Financial Review, and the Forward. She is a member of Marshall Goldsmith’s 100 Coaches initiative, which brings together the world’s top coaches and thinkers; has taught at Hofstra University and New York University; and is a frequent podcast guest. She received her BA from Yale University and earned an MBA in Management from NYU. Find her at lizkislik.com - you can get her free e-book "Coping With Conflict" there, too! --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.
Ep 82Mindfully Wise Leadership | Keren Tsuk
Dr. Keren Tsuk is an organizational consultant and leadership expert. Her Ph.D. is in leadership at 21st-century organizations. Keren specializes in helping companies and teams reach their full potential using mindfulness techniques. Keren focuses on senior management teams, helping executives find their inner wisdom and maximize their leadership potential. Dr. Tsuk teaches at IDC Herzliya and Lahav Executive Education at Tel Aviv University.Find her at: www.wisdomtolead.co and connect with her on LinkedIn: https://www.linkedin.com/in/kerentsuk/Get her book on Amazon: Mindfully Wise Leadership: The Secret of Today's Leader --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 81Human Capital Innovations | Jonathan Hinton Westover
Episode Notes: Jonathan Hinton Westover is a 3X #1 best-selling and award-winning author and is the #1 ranked HR, Innovation, and Future of Work Global Thought Leader & Influencer by Thinkers360. Global Gurus has ranked Jon #22 in "Organizational Culture" and #24 in "Management" globally, and LeadersHum's put him on their Power List of the Top 200 Biggest Voices in Leadership to watch for in 2022. Jon is also the host/producer of the Human Capital Innovations (HCI) Podcast and Chief Academic and Learning Officer of the HCI Academy.As well, he is the Chair and Professor of Organizational Leadership and Change in the Woodbury School of Business (UVU), Academic Director of the Center for Social Impact and the SIMLab, Senior Director of Academic Service-Learning, and Faculty Fellow for Ethics in Public Life (previously the Associate Director) in the Center for the Study of Ethics. He is also an experienced OD/HR/Leadership consultant (Human Capital Innovations, LLC) with experience transforming organizations across the globe.Connect with Jonathan on LinkedIn. Listen to his The Human Capital Innovations Podcast --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 80Path to the Mainstage | Li Hayes
Li Hayes' Go Leeward connects dynamic, world-class business and motivational speakers with business event planners, marketing leaders, and executive business leaders to make any event exceed expectations and truly ‘WOW’ the audience.As the Founder and Speaker Manager, Li Hayes directs an efficient and seamless process — providing a hassle-free, cost-effective experience by eliminating agencies and connecting meeting planners directly to powerful speakers. With Go Leeward, meeting planners receive personal, professional service backed by deep strategic planning, team leadership, and talent management expertise. Find Li Hayes at Goleeward.com, Pathtothemainstage.com, and on LinkedIn --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 79Am I ready to write a book? | AJ Harper
In today's episode, I talk with AJ Harper. She is an editor and publishing strategist who helps authors write transformational books that enable them to build readership, grow their brand, and significantly impact the world. We discuss Self-publishing, Traditional-publishing, and Hybrid-publishing. AJ talks about the impact Senator Paul Wellstone's quote: "We all do better when all do better." had on her. We also discuss where she came from and how she got here. She asks entrepreneurs and leaders the question: Is there something that you have to say that if we just understood that one thing, the world would be better; if enough people knew that, it would make a difference? And, she shares the two criteria that must be met for every book Mike Michalowicz writes. She also gives you a good answer to the question: Am I ready to write a book? Find her at https://ajharper.com/ and get lots of valuable, free tools and gifts at https://writeamustread.com/tools/ --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 78Leadership in Extreme Circumstances with Tracy Reinhold
Tracy Reinhold is Chief Security Officer at Everbridge. He is responsible for advancing Everbridge’s enterprise-level security strategy and working closely with customers and partners to optimize their organizational approach to managing and responding to critical events.Reinhold has served in executive leadership roles in security and incident management for some of the world’s largest brands. As Chief Security Officer at Fannie Mae, a leader in mortgage financing with more than $3 trillion in assets, Reinhold was responsible for designing and managing the company’s enterprise resilience strategy. He established a robust enterprise response model that enabled senior leaders to respond to security and business disruptions in an efficient and consistent manner. His leadership was instrumental in ensuring the safety and security of all employees, contractors, and visitors at locations nationwide, and successfully protecting company assets including over 3 million square feet of office space.Prior to Fannie Mae, Reinhold served as Vice President of Global Investigations at Walmart. He had been recruited by the retail giant to investigate and protect company interests related to compliance and ethics concerns across its global portfolio. In less than three years, he created and led a team of global investigators in the United States, Asia, Africa, South America, and the United Kingdom.Prior to his commercial roles in security, Reinhold served as a Special Agent with the Federal Bureau of Investigation for twenty-two years. During this time, he was a member of the Senior Executive Service, served as Associate Executive Assistant Director for National Security, and led the FBI’s intelligence division. Reinhold is a frequent speaker across the industry on topics including “Improving Organizational Resilience Through Enhanced Security Practices” and “The Changing Role of the CSO in Today’s Corporate Landscape.”Connect with Tracey on LinkedIn --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 77The Trajectory of Social Media with Hugh Forrest
The South by Southwest (SXSW) festival has been held every month of March since 1987 in Austin, Texas, and is considered one of the most important meetings worldwide related to music, film, and digital/interactive media. Hugh Forrest is the Chief Programming Officer at South by Southwest.In 2012, the Austin Chamber of Commerce named Hugh Forrest “Citizen of the Year” and the rest of his colleagues from the management of the SXSW festival. Ernst&Young named SXSW Entrepreneurs of the Year. In addition to his work for the festival, Forrest forms part of the National Board of Advisers of the Poynter Institute of St. Petersburg, Florida. Forrest graduated in English Literature from Kenyon College in Gambier, Ohio. Before joining the SXSW team he founded a small alternative publishing company called The Austin Challenger and worked as a writer for different newspapers.We also discussed Eddy Zang and the New Breath Foundation: https://new-breath.org/Follow Hugh on Twitter @hugh_w_forrest and on LinkedIn --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 76Path to the Naval Academy | Chris Cassidy
Making his way from Earth to the cosmos, CAPT Cassidy was selected as an astronaut candidate by NASA in 2004. Assigned his first spaceflight in 2009 as a mission specialist aboard the STS-127, he became the 500th person in history to fly into space, as well as the second-ever SEAL. In subsequent flight experiences, CAPT Cassidy was assigned to Expedition 35 in 2013 as a flight engineer and Expedition 63 as Commander of the International Space Station in 2020. While at NASA, CAPT Cassidy accumulated 378 days in space, 54 hours, and 51 minutes of spacewalk time, placing him in an elite group of four U.S. crewmembers with 10 spacewalks. He was named NASA’s Chief Astronaut in 2015, a role in which he was responsible for flight assignments, mission preparation, and on-orbit support of U.S. crews and organizing astronaut office support for future launch vehicles. He served in this position for two years before returning to normal flight status. In May 2021, three-time space veteran CAPT Cassidy announced his retirement from both NASA and the Navy, transitioning into his current role as CEO and president of the National Medal of Honor Museum.Among CAPT Cassidy’s awards and honors is the Bronze Star with combat “V,” the Presidential Unit Citation for leading a nine-day operation at the Zharwar Kili cave complex on the Afghanistan/Pakistan border, a second Bronze Star for combat leadership during Operation Enduring Freedom, and the NASA Exceptional Achievement Medal. He completed the 2014 Ironman World Championship in Kona, Hawaii, and spent three weeks cycling through the Amazon rainforest in 2017. CAPT Cassidy earned his Bachelor of Science in mathematics from the U.S. Naval Academy in 1993 and his Master of Science in ocean engineering from MIT in 2000. He was awarded an honorary Ph.D. from Husson University in 2015, and a second honorary Ph.D. from the University of Maine at Augusta in 2021.Exclusively represented by the Leading Authorities speakers bureau, CAPT Cassidy’s talks explore the habits of effective leaders and how they can motivate their teams to overcome the obstacles in front of them, foster a high-performing culture of trust, and thrive in clutch moments when everything is on the line. With a talent for storytelling and well-timed humor, he shares his inspiring journey from the U.S. Naval Academy to becoming NASA’s 15th Chief Astronaut — motivating audiences to develop a never-quit mindset to accomplish their goals and help others along the way. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 75How to Lead in a Distributed World | Liam Martin
Liam is a serial entrepreneur who runs Time Doctor and Staff.com — one of the most popular time tracking and productivity software platforms in use by top brands today. He is also a co-organizer of the world's largest remote work conference — Running Remote.Liam is an avid proponent of remote work and has been published in Forbes, Inc, Mashable, TechCrunch, Fast Company, Wired, The Wall Street Journal, The Next Web, The Huffington Post, Venturebeat, and many other publications specifically targeting the expansion of remote work. Liam's products and services are defined by the concept of giving workers the flexibility to work wherever they want, whenever they want. He holds an undergraduate and graduate degree in Sociology from McGill University. He lives in Canada but travels 3-6 months out of the year due to his ability to work wherever and whenever he likes.While he travels around the world a few times a year, he usually spends time in Austin, LasVegas, and Ubud. He encourages others to work remotely while he's on his travels.Liam has also co-authored a book - Running Remote - focused on remote work methodology. In this revolutionary guide, Liam and his co-founder, Rob Rawson, have unearthed the secrets and lessons discovered by remote work pioneering entrepreneurs and founders who've harnessed the async mindset to operate their businesses remotely in the most seamless, hassle-free, and cost-effective manner possible.Find Liam here: Website: https://www.timedoctor.com, https://runningremote.comYoutube: https://www.youtube.com/runningremoteLinkedIn: https://www.linkedin.com/in/liammcivormartin/, https://www.linkedin.com/company/time-doctor/, https://www.linkedin.com/company/running-remote/Twitter: https://twitter.com/vtamethodman, https://twitter.com/manageyourtime, https://twitter.com/RunningRemoteFacebook Biz Page: https://www.facebook.com/TimeDoctorSoftware/, https://www.facebook.com/runningremote/Running Remote Community Group: https://www.facebook.com/groups/runningremotecommunity/Instagram: https://www.instagram.com/liamremote/, https://www.instagram.com/runningremote --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 74Rediscovering one's voice, vision, and purpose with Amy Nubson
In this episode, I speak with a dear friend of mine, Amy Nubson. Amy has been an award-willing designer and marketer for over 20 years. She's also been an entrepreneur for 15 years and for that entire time she's been working with her husband Avery. And recently, she founded RebrandYou where she coaches people in business and life as a fulfillment coach. Amy shares her story and how getting clear about her story helped get her clear on her life's mission. We talk about the power and responsibility of getting that you matter, the difference between victim and survivor, and the ability to get over fear and say yes. We acknowledge our original connection via PumpkinPlanYourBiz.com and Steve Dale, author of the Profitable Contractor, and more. ***Amy's passion for rediscovering one's voice, vision, and purpose guide businesses and individuals alike to personal and professional fulfillment with the clarity, courage, and confidence to be successful through her Rebrand You coaching program. As a nationally recognized female entrepreneur, in her role as both a Strategic Coach and Chief Marketing Officer, Amy has been growing businesses and the people behind them for the past 20 years.Loving the arts and visual design, Amy and her husband, Avery, started their marketing agency in 2007. Nufire Marketing has collaborated with and grown dozens of small businesses both nationally and internationally while building business owners' strategic plans for committed success beyond their contracted partnership.Today, in her role as a fractional Chief Marketing Officer, Amy looks at the art of communication and advertising as a whole, connecting owners and clients through playful design, masterful messaging, program development, and intricate strategic and financial planning. As a small business owner of multiple ventures, Amy has not only hands-on experience but sincere intentions to give clients on both ends the results they need and deserve! As a personal and professional Strategic Coach, Amy has broadened her spectrum to guiding others through the process of story coaching, the discovery of purpose, and the empowering actions that clarity, courage, and confidence brings. Being a nomadic entrepreneur, exploration and rich cultural experiences broaden her perspective and scope of work as she continues to make authentic connections around the globe, setting the tone for adventure, newly gained insights, and worldly wisdom. All of which shines through in her coaching, creativity, and life enrichment programs, namely Your Voice and Rebrand You.Connect and grow with Amy Nubson through the following links:Websiteshttps://rebrandyoucoaching.comhttps://nufiremarketing.com/Social Linkshttps://www.linkedin.com/in/fulfillment-coach/https://www.facebook.com/rebrandyoucoachinghttps://www.instagram.com/rebrandyoucoaching/ --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 73Revolutionizing Digital Diagnostics with Ben Cahoon
Techcyte began as an idea to classify white blood cells using computer vision from Dr. Mohamed Salama which was purchased by Ralph Yarro in a technology transfer from the University of Utah in 2013. Since that initial idea, Techcyte has led the cellular digital pathology revolution by combining the knowledge and skills of a lab professional or pathologist with the latest deep learning technologies to provide the healthcare industries with digital diagnostic solutions.Techcyte believes that individual cells hold clues to diagnosing disease. By analyzing cell morphology, phenotypic characteristics can reveal genotype, conditions, and diseases, getting us closer to providing precision medicine. Connect with Ben on Linkedin or follow him on Twitter @ben_cahoon. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 72Great Leadership & Payroll Connectivity to Change the World with Jordan Wright
Jordan Wright loves building great companies. He’s co-founded and led several startups from inception through to successful exits. Currently, Jordan is Co-Founder and CEO at Atomic and the Vice-Chairman of the Board of Directors of Solera National Bank. Atomic is the market-leading provider for payroll connectivity, trusted by 12 of the leading fintech brands, including digital-first neobanks, alternative lenders, and digital brokerages such as Coinbase, Dave, and Propel, among others.Prior to starting Atomic, Jordan was the Co-Founder and Chief Executive Officer at Unbill, a FinTech payment company he sold to online banking software provider Q2 (QTWO). Previously, he helped start a cybersecurity company, NextPage, which was acquired by Proofpoint (PFPT) as well as Mobile Butler, acquired by Amenify.As both Vice-Chairman of Solera National Bank and Co-Founder and CEO of Atomic, Jordan bridges the gap between traditional banking and technology-enabled financial services. At Atomic, he works with nearly all of the leading fintech companies, including digital-first neobanks, alternative lenders and digital brokerages, and traditional banks, community banks, and credit unions. He has led Atomic to simplify complicated payroll integrations to cover 75% of the U.S. workforce with a combined reach of 125 million workers. Atomic's payroll APIs are the leading way for consumers to securely connect their payroll accounts to a third-party banking app to set up or switch direct deposit payments, and access financial data for income (VOI) and employment (VOE) verifications, and setup or update W-4 tax withholdings. Put simply, Atomic makes banking easier for the customer and the bank. Atomic is a member of the Financial Health Network, the Innovative Payments Association, and the Visa North America Fintech Partner Connect Program, among others.Jordan earned his B.S. from Brigham Young University in 2012. In his spare time, he enjoys fishing with his family.Connect with him on LinkedIn & Twitter --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 71Purposeful Agenda-less Listening with Dr. Mark Goulston
Dr. Mark Goulston is a member of Marshall Goldsmith's 100 Coaches, he is a Founding Member of the Newsweek Forum, and author or co-author of 9 books, many of them best sellers... His book Just Listen has been translated into 28 languages and has become the top book on listening in the world. He speaks around the world and has a Podcast called My Wakeup Call, on which I've been a guest, and it's in the top 0.5% of all podcasts. Find him on LinkedIn.Find Mark's Books on AmazonAnd, see his TEDx talk, What Made You Smile Today. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 70Foolproof Presentations with TJ Walker
TJ Walker is the Founder and CEO of Utamize. Ultamize uses state-of-the-art face swap AI technology to personalize the user experience of watching motivational videos. TJ is also a leader in the health and wellness industry and currently has more than 1.3 million students taking more than 200 of his online courses on Udemy.com. Walker is a #1 USA Today Bestselling author and has personally coached Presidents of countries, Prime Ministers, Nobel Peace Prize winners, and Miss Universes. He has also made more than 1,000 media appearances on most major English News networks including CNN, Bloomberg TV, ABC News, MSNBC, Fox News Channel, and Headline News.Walker was a merit scholar at Duke University where he graduated magna cum laude. He has lectured or conducted training at Yale University, Columbia University, and Princeton University. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 69Eradicator of Entrepreneurial Poverty | Mike Michalowicz
Mike Michalowicz is the entrepreneur behind three multimillion-dollar companies and is the author of Profit First, Clockwork, The Pumpkin Plan, Fix This Next and his newest book, Get Different. Mike is a former small business columnist for The Wall Street Journal and regularly travels the globe as an entrepreneurial advocate.To learn more about Mike and get access to a treasure trove of entrepreneurial tips, visit www.MikeMichalowicz.com. And, to learn a fundamental and essential truth about marketing visit https://gogetdifferent.com/ --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 68Impact Authority | Stephanie Scheller
Stephanie Scheller took the business world by storm. After three years in corporate America, she ramped up her sales training and coaching business in only four and a half months to completely replace her corporate income and walked away to run Scheller Enterprises, a company focused on disrupting the way the world goes into and stays in business.As attention shifted to creating a global impact, Stephanie founded Grow Disrupt, a company passionate about helping business owners thrive personally and professionally. With a passion for business owners and their struggles to keep our economy blossoming, Stephanie is dedicated to helping others experience success in all areas of their life and business. Find her at https://www.thestephaniescheller.com/ and on Facebook. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 67The Power of Mentoring with Fiona Murden
Fiona Murden is a chartered psychologist and multi-award-winning author. She founded the company Aroka Ltd in 2007 working with leaders from across fields and applying cutting edge research to real lives in the real world. She is also the founder of OKA.life, a premier mentoring platform that matches mentors to mentees using behavioral science. She hosts a podcast called Dot-to-Dot interviewing amazing people from all walks of life and on alternate episodes discussing all things psychological with co-host sports psychologist Lou Jones. Her second book Mirror Thinking: Why Role Models Make Us Human was published in 2020. This has led to her partnering with the charity Future First to provide mentoring and support to schoolchildren across the UK.Both of her books are now available in interactive form as digital courses (and as premium / B2B versions run with fortnightly group coaching).Find Fiona at https://Fionamurden.com - https://aroka.co.uk/, LinkedIn Watch her TED talk, How Unexpected Role Models Make Us Human: https://www.ted.com/talks/fiona_murden_how_unexpected_role_models_make_us_human --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 66The Surgeon's Surgeon | Dr. Brian Boxer Wachler
Brian Boxer Wachler, MD is a highly sought-after eye surgeon and is known as “The Surgeon’s Surgeon” since so many other surgeons come to Dr. Brian for surgery on their own eyes. He is also a producer of the Steven Holcomb Documentary named "Holky: the Steven Holcomb Story," available on IndieFlix.Find him online at: http://boxerwachler.com, TikTok, Instagram, and at The No Cap Health ShowYou can also watch his TEDx talk, Fight for Sight on YouTube! --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 65Scale Up with Nick Bradley
Nick Bradley is a renowned entrepreneur, investor, author, speaker, and business growth expert. He has built, bought, and sold 24 businesses with a combined valuation of over $5bn dollars. He empowers business leaders and investors to create valuable businesses that create global impact.His “Scale Up Your Business” podcast, which ranked #1 on iTunes’ and Spotify’s business charts have more than 250k downloads in over 130 countries.Nick is committed to fostering entrepreneurship and building empires as a global force for good. And with 67 marathons and 24 ultramarathons to his credit, he demonstrates excellence and tenacity outside of the business world as well. Here is his podcast, Scale Up with Nick BradleyConnect with Nick on LinkedIn --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 64Disrupting the $40 Billion self-storage industry | Joseph Woodbury
Joseph Woodbury the Founder and CEO of Neighbor.com, a marketplace disrupting the $40 Billion self-storage industry. Joseph has raised more than $65 million in funding with participation from the world’s top investors including Andreessen Horowitz and the creators of Airbnb, Uber, StockX, and DoorDash. Joseph and his team have grown Neighbor’s user base to cover all 50 states.Prior to Neighbor, he worked for Bain & Company, a global management consulting firm, Sorenson Capital, the largest private equity fund in Utah, and for the Senate Majority Leader in Washington D.C. Beyond Neighbor, Joseph loves spending time with his wife and four children and reading historical fiction and biographies. Senior year in college... Find him on Twitter: @WoodburyJoseph1 and on LinkedIn: https://www.linkedin.com/in/josephwoodbury/ --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 63Visionary Non-Profit Creator, Paul Gigliotti
"Because You Can” is the mantra of Paul Gigliotti, President, and Founder of AXIS Lending Academy and PJ Operation, who is known for his ability to take action.His unique approach can be summed up in just one simple equation - creativity + innovation = success.Paul is happily married to his husband Aaron and father to his two beautiful children. Paul’s inspiration for his ventures in the mortgage industry stems from his own experience of exclusion from the industry during the early days of his career.With an extensive background working with various different-sized corporations, Paul has meticulously cultivated talent and streamlined company structure, while consistently encouraging team members and growing revenue. His tenacity and innovative approaches continue to create better communication, culture, and clarity in the teams he builds.As a champion for diversity, equity, and inclusion in the mortgage lending industry, Paul continues to use his resources to bridge the opportunity and education gaps in the mortgage lending industry.Find Paul on LinkedInAnd at Axis Lending Academy --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 62Playing Offense with Paul Epstein
Find Paul at: paulepsteinspeaks.comGet your free gift --> A "Why" Discovery Assessment to help you find your Why, at whyinstitute.com/purposePaul Epstein has spent nearly 15 years as a pro sports executive for multiple NFL and NBA teams, a global sports agency, and the NFL league office. He’s transformed numerous NBA teams from the absolute bottom in league revenue to top-two in financial performance. He’s broken every premium revenue metric in Super Bowl history as the NFL’s sales leader. He’s also opened a billion-dollar stadium, helped save the New Orleans NBA franchise, and founded the San Francisco 49ers Talent Academy—where he became known as the “Why Coach”. Paul has since shared his leadership and high-performance playbook with Fortune 500 leaders, Founders and CEOs, MBAs, and professional athletes. As a global keynote speaker, #1 bestselling author of “The Power of Playing Offense”, and host of the “Playmakers: ON PURPOSE” podcast, Paul explores how living and working with a focus on leadership, culture, and purpose can transform organizations and individuals anywhere to unleash their full potential. When he’s not on stage, he’s putting his insights to daily practice, serving as Chief Impact Officer for Purpose Point (host of the world’s largest Purpose Summit) and Chief Purpose Advisor for the Why Institute (the world’s fastest way to discover your purpose)—on a mission to inspire leaders and lives to meet the unique challenges of our era. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 61World of Voiceovers | Larry Hudson
ELarry is a voiceover actor in Los Angeles with a professional recording studio who has been active in the industry since 2009. He provides his voice daily to a wide variety of voiceover projects including Commercial Ads for radio and TV, Narration on Documentaries and Corporate projects, Political Ads, as well as eLearning/tutorials for corporate web presentation. His list of client credits includes Disney/Picture Head, TOYOTA, Lexus, Kubota Tractor Corp, Quaker Oats, Tropicana, Apple, Google, and WarGaming.net, just to name a few.Larry provides a clear concise baritone sound that embodies strength, power, and sincerity. His signature sound is relaxed and conversational. Listeners are drawn in by Larry’s versatility which enables him to bring light-hearted fun to character pieces or deep sincerity to roles of a more solemn nature. The client’s needs are always the first priority with Larry. His intention is clear… to bring to the project what is necessary for the client to achieve their vision. Find Larry at larryhudsonvo.com and email him at: [email protected] --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 60Presentation and Communication Coach | Claudio Sennhauser
After 20 years working as a technology evangelist, presenting ideas and innovative products at conferences, trade shows, and in customer meetings, Claudio began teaching others how to become more confident and more effective communicators in 2008. Since then, he has coached hundreds of presenters to reach deep into the hearts of any audience. Claudio's coaching clients include entrepreneurs, executives, marketing, and sales professionals. Corporate clients include Ricoh, Sony, IBM, and Microsoft. He also frequently works with conference organizers and startup accelerators — and recently helped the founders of RomperJack prepare for Shark Tank.Find him at: https://sennhauser.com/ | Connect with him on LinkedInAnd, get his new book HERE --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 59"You Can't Push a Pig" and How This Relates to Leadership | Shawna Schuh
In today's episode of Speak Like a Leader, I chat with Shawna Schuh, a Leadership Coach, Speaker, Columnist, & Author. She's a 3 x attendee of finishing school, she's bold and fun and she teaches us that "you can't push a pig," and then tells us how that relates to leading human beings. We had a very fun, very valuable conversation and I very much hope you enjoy it!Visit Shawna: www.ShawnaSchuh.com | LinkedInWatch her TEDx talks HERE --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 58Lessons in Leadership and Communication with Utah State Senator Howard Stephenson
In this episode, I talk with Howard Stephenson.Howard is an Education Reformer, Former Utah State Senator, & Former President & CEO of the Utah Taxpayers Association. We talk about his long career in politics, his experience with leadership and communication in politics, the breakthrough realization that changed his life & his approach. He talks about passing the Utah Dream Act and we also discuss his current work bringing computer-assisted learning to K-12 schools across the country and enabling every child to enter kindergarten at a 1st grade level in reading and math. His UPSTART project was named one of TED Globa's Eight Audacious Ideas that can change the World.Find him on LinkedIn Reach him at [email protected] and +1-801-815-6800. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 57Supporting Dynamic Business Strategies | Mike Bates
A career open-source software advocate, Mike founded HotWax Systems in 1997. For over 20 years he has led high-profile web software projects for numerous national and global brands. His passion for sharing knowledge led him to a teaching position at the Middlebury Institute of International Studies at Monterey, where he also had earned a Summa Cum Laude B.A. in International Studies and an MBA in International Management. Mike is a Leadership Utah alumnus and works to support the International Rescue Committee. Mike appreciates the Oxford comma and enjoys sharing global experiences together with his children. Since he is my brother, Mike also knows my Dad, who was my guest on episode 27 and we discuss some more of his great leadership lessons. Learn more about HotWax Systems at HotWaxsystems.com. Connect with Mike on LinkedIn and Twitter. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 56Harness Your Speaking Anxiety with Nathan Gold
Nathan Gold, also known as The Demo Coach hails from the San Francisco Bay Area where he spends his days coaching people around the world on how to prepare for high-stakes speaking opportunities and how to harness speaking anxiety. He does this through keynotes, workshops, and 1:1 sessions, both in-person and online.Nathan has personally delivered thousands of presentations along with thousands of hours of professional coaching. He's worked in and with small and large companies, including GetAround.com, Glue Networks, Bill.com, Education.com, Ensafer, Innovation Norway, SanDisk, Kaiser Permanente, and IBM — on designing, scripting and delivering more compelling and memorable presentations and product demos, especially in situations you cannot afford to miss.Nathan is a two-time winner of the distinguished DEMOgod Award, given to me at DEMOmobile 2000 for being “A one-man walking communications store with the ability to deliver an incredibly well-timed demonstration.” And, at DEMOfall 2005, a second DEMOgod Award at U3. He's also the co-author of Giving Memorable Product Demos, published in June 2009, available on Amazon.com.Learn more about Nathan at DemoCoach.com. Connect with him on LinkedIn and Facebook. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 55Storytelling with Impact | Mark Lovett
Mark Lovett's passion is impactful storytelling, from the stage to the boardroom and from universities to prisons. This passion led him to the world of TEDx organizing, and in turn, to storytelling and speaker coaching, which has helped people and organizations tell their stories in a way that impacts the lives of others.Mark is the founder of Storytelling with Impact, an organization that coaches individuals, teams, and corporations to master the art of storytelling in a way that deeply resonates with their audience.He was also the organizer and chief architect of TEDxSanDiego, an all-volunteer non-profit organization founded in 2010. Each year bringing dynamic speakers and performers to the stage in the style of the TED Conference. Mark and his team leveraged these performances and talks to inspire and activate the audience, as well as foster new connections within the community and around the world.In September 2015, Mark had the opportunity to design, organize and execute the first cross-border TEDx event called TEDxMonumento258. Themed “Ideas without borders,” it was a collaboration between TEDxSanDiego and TEDxTijuana. The objective was to highlight the vibrant culture, commerce, and communication between San Diego and Tijuana, despite the political and physical barriers. The event also demonstrated how two cities work through difficulties and challenges, and in doing so, have become a model for people in other parts of the world.Prior to embarking on his passion for powerful storytelling, Mark spent thirty years in various senior executive positions within the high-tech electronics industry, leading teams across operations, information systems, marketing, and corporate management.Mark is a faculty member at UCSD Extension, where he teaches a course called Storytelling with Impact, and at The Honor Foundation, where he leads storytelling workshops for Navy SEALs and military special forces who are retiring.Learn more about Mark at StorytellingWithImpact.com and connect with him on LinkedIn. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 54Understanding Cancer Genomics, and More, with Jimmy Lin
C. Jimmy Lin, MD, Ph.D., MHS is the Chief Scientific Officer (CSO) at Freenome, working on the early diagnosis of cancers. Previously, he was the CSO, Oncology at Natera (NASDAQ: NTRA), where he has led the development of new diagnostic technologies for cancer.Jimmy is also a 2016 Senior TED Fellow and Founder & President of Rare Genomics Institute, the world's first platform to enable any community to leverage cutting-edge biotechnology to advance understanding of any rare disease.Previously, Jimmy led the ClinOmics program in the Genetics Branch of the National Cancer Institute (NIH/NCI). Prior to this, he led the computational analysis of the first-ever exome sequencing studies of cancer at Johns Hopkins and was a research instructor at Washington University in St. Louis. He has numerous publications in Science, Nature, Cell, Nature Genetics, and Nature Biotechnology, and has been featured in Forbes, Bloomberg, Wall Street Journal, New York Times, Washington Post, BBC, TIME, and the Huffington Post.Learn more about Jimmy at DrJimmyLin.com and RareGenomics.org. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

Ep 53Delivering Powerful Stories Through Speaking or Songwriting | Dave Carroll
Dave Carroll is an award-winning singer-songwriter, professional speaker, author, and social media innovator based in Halifax, Nova Scotia, Canada. He began his music career with his brother Don in the band Sons of Maxwell and has been enjoying success as a solo artist since 2008. He released his debut solo album Perfect Blue in 2008 and a second solo album in 2012 called Raincoat in Vegas. For over two decades, Dave has charmed fans with his approach to music. His ability to extract the essence of a message and craft it into song is a rare gift that is attracting fans of all ages, while his sense of humor and disarmingly warm stage presence makes each live experience a memorable one for audiences around the world.Known as a master storyteller, Dave’s incredible talent was introduced to millions when his 2009 anthem ‘United Breaks Guitars’ became a worldwide sensation. The song chronicled his experience in the customer service process with United Airlines. His creative use of social media to share that message as an Independent Musician has reached over 150 million people. As the #1 most-watched YouTube Music Video in the world in July 2009, United Breaks Guitars has been called ‘one of the most important [videos] in Google’s history,’ and became a metaphor for change and innovation. Dave Carroll and United Breaks Guitars are now recognized as ‘household names.’ United Breaks Guitars won the 2009 Music Nova Scotia Video of the Year Award and Dave Carroll was awarded the 2009 Music Nova Scotia Digital Artist of the Year. Dave was also nominated for the 2010 ECMA for Entertainer of the Year.The United Breaks Guitars trilogy has awakened companies everywhere to the importance of focusing on the customer and on delivering an exceptional customer experience. Dave Carroll is a musician with a message, demonstrating the power one voice can have in today’s socially-driven world. Dave has become internationally famous as one of the world’s top media relations innovators & customer experience authorities. He is also widely sought after as a content creator & songwriter.Dave has been featured in major news media around the world (including ABC’s ‘The View,’ ABC’s 20/20, CNN, LA Times, Chicago Tribune, Rolling Stone Magazine, Wall Street Journal & BBC to name a few). Several case studies and book references about United Breaks Guitars have been published including one’s by Harvard Business School, University of Toronto, and a Thesis by Allison Soule for the University of North Carolina at Chapel Hill. On February 16th, 2011, Dave Carroll and United Breaks Guitars were featured as part of a question/answer on the hit show Jeopardy. Dave has testified (and sung) on Capitol Hill in Washington, delivered keynotes at Columbia University’s Brite Conference, TedX Hoboken, NewComm Forum, Mesh Conference, Atlantic Brand Confabulation (with Gene Simmons), SXSW Interactive, The Power of PR CPRS Conference, G-Force Prague, G-Force Melbourne & other significant customer service & corporate events (including for RightNow Technologies & Sandvik Coromant).In 2010 Dave’s song and video, ‘Everyday Heroes’ was released on 911Song.com. In a world where broken promises are commonplace when it counts most, there are people willing to help strangers because they gave their word that they would. The essence of ‘Everyday Heroes’ is about these individuals keeping their promise to respond, regardless of who is in need or the unknown risks that may await the First Responders. As a volunteer firefighter himself for 5 years, Dave wrote ‘Everyday Heroes’ after being challenged by a friend to honor those who answer the call.In May 2012 Dave Carroll wrote a book about his customer experience called, “United Breaks Guitars: The Power of One Voice in the Age of Social Media”, published by Hay House Publishing. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.Dave’s newest music project, Raincoat in Vegas, is an eclectic mix of carefully crafted songs that demonstrate Dave’s growth as a songwriter and performer. The depth of musical styles offered by “Raincoat in Vegas” ranges from Pop-Folk to Singer-Songwriter to Americana. What weaves through all of the songs, and results in a complete and refreshing album experience, is the vivid and often deeply personal stories that Dave tells with such mastery of the storytelling art.Said to be ‘one of the nicest guys in the business,’ Dave Carroll is one of Canada’s brightest shining stars.’Check him out at DaveCarrollMusic.com. Give him a follow on Twitter, Facebook, YouTube, LinkedIn, and Instagram. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Goog