Dentistry Uncensored with Howard Farran

Content Manager Ian Young & Dr. Gina Dorfman of YAPI interviewed Howard for Behind The Smiles, Stories to inspire and motivate the dental community. https://yapiapp.co/behind-the-smiles/

Lars Christian Lund is the Vice President Corporate Business Development & Marketing of 3Shape, a developer of 3D scanners and CAD/CAM software solutions for the dental and audio industries. An experienced med-tech VP with over 10 years executive management experience from market leading international companies, Lund leads the 3Shape Global Marketing team and business development with focus on strategic account leadership, market development, M&A and corporate development. Based on a strong educational foundation from some of the best business schools in the world, Lund possess a strong leadership track record with strong financial results & top ratings from colleagues, employees, customers & managers. Through sharp analytical skills, teamwork, persistence and a strong focus on the customer, Lund is capable of covering a wide range of positions within sales, marketing, general management, business development and change management. https://www.straighttalkdentists.com/

Dr Nina Bal is an award winner cosmetic Dental Surgeon and Facial Aesthetics practitioner who, in 2008, graduated at the top of her year with distinction (BDS magna cum laude) in Italy, and gained a highly respected diploma after completing a one-year Postgraduate in Cosmetic Dentistry and Aesthetic Restorative Dentistry in London. ​A member of the General Dental Council, she is also a member of the British Academy of Cosmetic Dentistry, the American Academy of Cosmetic Surgery and SaveFace (the National Register of Accredited Practitioners who provide non-surgical cosmetic treatments in UK). Dr Nina in 2017 has been shortlisted as one of the best young dentists in the UK by the highly prestigious Dental Awards and she is the Aesthetic Dentistry Awards 2018 winner in Uk in the Facial Aesthetics category – Full facial treatment . She also is the official cosmetic dentist in the UK tv show 'Bodyfixers " series 2 on E4. Her work has been featured many times in the Evening Standard Magazine, Forbes, Metro , The Sun, The Mirror. Passionate about continued learning, Dr Nina regularly attends expert training, conferences and courses worldwide, conducted by top pioneers in the dental and aesthetics industry. Dr Nina is passionate about enhancing a patient's innate beauty. Her philosophy is 'less is more' and she loves to make subtle aesthetic tweaks that lead to excellent, yet natural, results. Abiding by the Golden Ratio of Beauty – the mathematical symmetry algorithm that underlies our perception of attractiveness – she can transform a face aesthetically within minutes. Dr Nina's services include restorative cosmetic dentistry, facial aesthetic treatments and aesthetic medicine, non-surgical cosmetic procedures and non-surgical facial rejuvenation treatments. She likes to build a rapport with her clients from the first consultation, seeking to gauge and meet their needs and expectations. http://www.facialsculpting.co.uk/

Jon Winnyk is a general dentist who has been in practice for 4 years in Columbus Ohio. He graduated in 2014 from The Ohio State University. He is an owner of a Comfort Dental franchise, which are located across the country in many states including Colorado, Ohio, Washington, Kansas, Arizona, and Texas. He, along with his partners, have grown their dental office from $2.3 million in collections in 2013 to almost $5 million in collections in 2017. Jon and his partners own the largest Comfort Dental in the country and rank 2nd in collections out of 124 offices nationwide. He has been happily married to his wife Lauren for 4 years and they are about to celebrate the first birthday of their son Aleksander. Jon would like to discuss some tips for dental students just learning how to treat patients, new dentists trying to figure out career and life strategies, and any dentist trying to increase their production, make a better living, and enjoy their profession and career a little more. Jon believes that a little hard work can go a long way in growing your practice and success. http://comfortdental.com/

Dr. Philip J. Gordon and Dr. Christopher W. Barrett stopped by the house on the way to an Implant Pathway course to discuss all things dental implants. Be sure to check out Episode #635 that we recorded with Dr. Gordon (http://www.dentaltown.com/blog/post/6565/635-implant-dentistry-with-philip-gordon-dds) and his Dental Implant Practices podcast where he interviews the industry's top clinicians in dental implantology (http://www.dentaltown.com/blog/705/dental-implant-practices/podcast).

Dr. Elliott grew up south of Boise (in Orange County, CA…. shhh… Don't tell anybody). After playing college soccer and graduating summa cum laude from Houghton College in Houghton, NY, Dr. Elliott graduated top 5 from Creighton University Dental School in Omaha, NE. She moved to North Idaho as soon as she could. Dr. Elliott loves helping her patients not only smile but sleep better too! When she is not working (which is a lot just ask her family), she loves to spend time with her family of 3 boys (her husband Tom included!), travel, lecture and speak to other dental teams about snoring and sleep apnea awareness, play soccer, golf and read. www.PostFallsFamilyDental.com www.milesin6northwest.com www.SleepApneaNW.com

Dr. Bicky Tran is a 2000 graduate of Oregon Health Sciences University School of Dentistry. She is now in private practice in old town Scottsdale. When she's not hovering over a tooth, you will most likely find her tending to her mini-farm at the office. Over the years, she has cared for 8 vegetable gardens beds, 2 peach trees, 1 nectarine, 1 plum, 3 passion fruit vines, multiple citrus plants, and pomegranate bushes. She has threatened to add chickens, but her staff is not allowing that to happen. http://www.simplydentistry.com/

Dr. Randolph Resnik is a leading clinician, educator, researcher, and author in the field of prosthodontics and oral implantology. Dr. Resnik received his dental degree from the University of Pittsburgh School of Dental Medicine. Upon graduation from dental school, he continued his training at the University and received a specialty degree in Prosthodontics. Dr. Resnik then furthered his post-graduate education at the University of Pittsburgh by completing a fellowship in Oral Implantology, while also earning a master's degree for his research on dental implants. He has spent the last 30 years working alongside Dr. Carl Misch, serving as surgical director of the Misch International Implant Institute and Chief of Staff. During that time, Dr. Resnik established himself as one of the world's experts in dental implant radiology, while also continuing to improve educational protocols in implant dentistry through the Misch Institute. Dr. Resnik serves on faculty positions at numerous universities, including The University of Pittsburgh, Temple University, and Allegheny General Hospital in Pittsburgh, PA. Along with his passion for lecturing and education, Dr. Resnik is also an accomplished author, having published numerous research articles across his career. His recent textbook "Avoiding Complications in Oral Implantology" is a best seller. He has also been a contributing author to all three editions of Contemporary Implant Dentistry and two editions of Dental Implant Prosthetics. https://www.resnikdentalimplants.com/

Thirty years ago, Dr. Dan German started an orthodontic practice which became one of the largest privately held practices of its kind in the country. He served on the faculty of the Ohio State University where he trained post-doctoral residents and was an attending clinical doctor until 2016, when he founded orthobrain™. Dr. German is well known throughout the dental world for treating and educating professionals on how to correct the entire spectrum of malocclusions, all while rendering exceptional service. Dr. German is devoted to solving dental problems using new and better solutions. He helped develop systems for an easy and precise way to place braces without any lab work. Dr. German pioneered the use of Clear Aligners for orthodontics. His techniques have been taught around the world. For more than 25 years, Dr. German has shared his knowledge and insight about orthodontic diagnoses, treatment plans, and appliance design with specialists and general practitioners. His articles have been published in major dental and orthodontic journals and he has presented at national association conferences. Dr. German has traveled the world as a keynote speaker, teaching the clinical aspect of orthodontics and practice development to specialists and general practitioners. He recently participated in a two-week teaching tour starting in Australia where he lectured at the National Orthodontic Society, the University of Sydney, and the Equilibration Society in Chicago. He also presented at the American Association of Orthodontists annual, international meeting, which attracted nearly 15,000 people from around the world. Dr. German received the coveted Distinguished Alumni award from the University of Louisville Orthodontic Department. It is only the second time in the history of the school that the award has been bestowed. Through the years, Dr. German's mission has remained the same: to create raving fans while transforming the way dental healthcare is delivered. Dr. German is most proud of his role as a dad and grandpa, raising seven children with his wife, Teri. Fitness, learning, and teaching are his hobbies. https://yourorthobrain.com/

Dr. Frank is an international clinical and business lecturer, inventor, and founder of multiple companies in the dental space. He has owned multiple private dentist-owned groups (DDSOs) since 2001 when he graduated from Marquette Dental School. He is a founding member of the DDSO Alliance. Text "freebook" to 31996 for a FREE copy of "Transition Time" See Howard speak at DDSO Live at the Phoenician Scottsdale Resort on June 23rd, 2018. Townies are offered a VIP rate of $897. For more information visit ddsolive.com/scottsdale

Harold Meredith has been in exclusively in the dental field helping Dentist's to manage and market their practices since 1990. He has visited over 5,000 dental offices in North America. http://dentalmarketers.com/

Founded in 2004 by a fresh graduate from the College of Dentistry at the University of Oklahoma, Dr. Lance Schmidt. A glutton for punishment, Dr. Schmidt had actually just finished an extra year of study, completing the prestigious and highly selective Advanced Education of General Dentistry program, also at OU. After consulting with an experienced dental practice transition attorney, dental CPA and dental practice consultant (with over 90 years experience in dentistry combined), he bought a practice at the age of 28. After highly overpaying for this practice, he then proceeded to work 7 days a week for the next three years - moonlighting at other clinics in addition to his 4 clinical days a week, at Reflections. He even mowed his own lawn and did the weekend cleaning during that time, just to keep his head above water. Finally, after three years of abject misery, struggling just to make ends meet, he and his wife, Stephanie, who also worked at the clinic as the sole dental hygienist, were finally able to write themselves a paycheck. He then proceeded to flip the traditional start-up model on its head. So usually a young dentist goes in to partner with a dentist nearing retirement, at their practice. In Dr. Schmidt's case, he hired one to come work for him. In the process, he met a lot of his loyal patients and when the other dentist was ready to retire, Dr. Schmidt merged three practices into one and soon hired his first ever associate dentist. After deciding to focus on growth and developing leaders within the office in 2012, the practice has grown 220%. They have a team of 18 people including three total dentists, three full-time hygienists, four dental assistants, a variety of admin personnel and even their own marketing director. Also joining us today, in addition to and at the request of their Commander in Teeth, are some key members of the team. Joining us are both Associate Dentists, Dr. Kimberly Greenlee and Dr. Marie Bockus. Dr. Bockus earned her doctorate from University of Oklahoma and is married with three young kids, speaking of which, she actually enjoys treating children and provides that service whenever possible at Reflections, thus extending the life expectancy of the other doctors by at least ten years. Dr. Greenlee earned her undergrad at Texas Christian University but added her dental doctor initials also at the University of Oklahoma. Married with two boys, she's practiced dentistry for over ten years and really enjoys a good root canal. Also joining us today are: Executive Assistant Kensie, Hygiene Team Leader Nicole, Her partner in crime Betsy, Front Office Team Leader Lindsey, Acting Dental Assistant Team Leader Ebony, Current Call Take and Transferrer but future student at OU's College of Dentistry Ali, and finally their in-house Marketing Director Chris Lam. https://reflectionsdentalcare.com/

Christian Pusateri is head of sales and marketing for Dental Engineering Laboratories, a medical technology company owned and operated by Stephen Buchanan on Santa Barbara, CA. He has worked directly and as a consultant for implant companies around the world. Christian has worked in the medical technology and Implantology markets over the last 9 years and has facilitated more than a hundred oral surgery hands-on courses. http://dentalengineeringlab.com/

Max is a general dentist from Elm Grove, WI; a smaller town outside of Milwaukee. He has been in private practice for 5 years since graduating from Marquette University and has a dream of retiring in a world where the Green Bay Packers win the superbowl every year and private dental practices still thrive and do not look like today's medical practice with crappy customer service and no real relationships with patients. Max and his wife Susan, a Pediatric Dentist, live with their dog Gilbert Brown and In their free time they enjoy hiking, binge watching Netflix and helping to run a small 501c3 called United By PAT, chartered to providing dental care to those with big need and little access. http://www.honestteeth.com/

Bill Barrett is the CEO of Mandelbaum Salsburg PC, a full service law firm headquartered in Roseland, New Jersey where he employs approximately 115 people, including 70 lawyers. Bill chairs the Firm's Professional Practice Transitions and Business Law Practice Groups and has nearly 20 years of experience representing a wide range of businesses, with a unique specialty in mergers and acquisitions. He is known throughout the industry as a deal maker and problem solver who provides personal attention to his clients and who applies a collaborative and collegial approach to see a transaction to completion. Bill has successfully managed the transition of hundreds of businesses and professional practices throughout the United States and focuses much of his time in the dental space handling transactions such as purchases and sales, associate buy-ins, startups and the structuring of management services organizations. http://www.lawfirm.ms/

Dave Monahan is the CEO of Kleer, is an advanced, cloud-based platform that enables dentists to easily design and manage their own Membership Plan and offer it directly to their patients. Kleer is turn-key and free to implement. Kleer's mission is simple: partner with dentists to increase the value of their practices by making dental care accessible and affordable to everyone. Dave has a passion for creating technology-enabled businesses that improve people's lives. Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. FitLinxx devices enabled patients to monitor and manage chronic conditions and athletes to monitor and improve their performance. Dave is a graduate of the Pennsylvania State University and Loyola University, and resides in the Greater Philadelphia area. Dave is married and has 3 children, ages 12, 14 and 16. When Dave is not coaching his kids' teams, he finds time to exercise, travel and play any sport or competitive activity that he or his friends can dream up. https://www.kleer.com/

As Founder and CEO of Abraham Group, Inc. (Los Angeles, California), Jay has spent his entire career solving problems and fixing businesses. He has significantly increased the bottom lines of over 10,000 clients in more than 400 industries, and over 7,200 sub industries, worldwide. Jay has dealt with virtually every type of business. He has studied, and solved, almost every type of business question, challenge and opportunity. Jay has an uncanny ability to increase business income, wealth and success. He uncovers hidden assets, overlooked opportunities and undervalued possibilities. This skill set has captured the attention and respect of CEOs, best-selling authors, entrepreneurs and marketing experts. Jay's clients range from business royalty to small business owners. But they all have one thing in common – virtually all of them have profited greatly from Jay's expertise. Many clients acknowledge that Jay's efforts and ideas have lead to millions of dollars of profit increase. https://www.abraham.com/

Dana (Pardue) Salisbury is the Chief Operations Officer of Classic Practice Resources, Inc. a practice management firm based out of Baton Rouge, Louisiana. A self-proclaimed "dental brat" she began selling and setting up distributorships for the Metalift(TM) Crown & Bridge Removal System at the ripe old age of 19. She attended Southeastern Louisiana University and after graduating joined Classic Practice Resources full time, moving up the ranks to her current position within the company. She primarily handles the administration tasks behind the scenes at Classic Practice but is moving into the realm of service delivery through analyzing mystery shopper calls and lecturing on the results. She is married with two daughters and in her "free time" she is earning her MBA at Louisiana State University. Her passion is growing businesses, building leaders, and having FUN! https://classicpractice.com/

Before founding McCall Dentures, Dr Ryan McCall was a typical Midwestern boy from Effingham, IL – a small town with a population of 12,000. Growing up in close proximity to a farm, he was sure about two things: he didn't want to live in close proximity to a farm forever and he wanted to own a red Subaru Outback! After graduating from dental school, Dr. McCall opened his first office in the super dank city of Fort Collins, CO. His initial marketing tactic was a $15 hand-painted sign in the front yard. Fifteen months later, he opened another office and then foolishly spent a full year flying from Indianapolis, IN to Denver, CO running both offices. He knew there had to be a better way for himself and future dentists. 2 years later, McCall Dentures was born and the persona of 2 Chairz took flight. Today, Dr. McCall continues to be involved with the company as Executive Chairman. He is always finding ways to encourage and support others - from making charitable donations to offering leadership advice. Beyond spending time with his wife Meredith and their four children, his two favorite past times are playing video games and posting excessively on Instagram (yes, he eventually did get that red Outback!). https://www.mccalldentures.com/

B. Jin Chang, PhD is the President and Chief Scientist of SurgiTel, a division of General Scientific Corporation since 1992. From the late 1970s to the late 1980s, Dr. Chang led the development of advanced heads-up display systems for fighter jets such as the F15E, A10, and F4. Over the last 25 years he has been extending the ergonomic principles used for military display systems to clinical vision systems. This has led to SurgiTel's family of ergonomic loupes and illumination systems which prevent chronic neck and back pains and protect eyes from the hazards of LED blue light. Also he led the development of touch-free LED light to prevent cross contamination and loupe-mounted video cameras which can be displayed with smart phones or tablets. Karl has been with SurgiTel for five years, during which he has met many clinicians with avoidable working pain. He is working hard to spread the news to clinicians that working in pain and risking injury is not part of the job! http://surgitel.com/

Dr. Andonis Terezides graduated from the University of Maryland School of Dentistry and completed specialty training in Oral & Maxillofacial Surgery at Jackson Memorial Hospital/University of Miami. He practices the broad scope of the specialty with a special emphasis in facial trauma & reconstructive surgery, tissue engineering, digital work-flows, minimally-invasive techniques, and full-arch/immediate load techniques. He is a Diplomate of the American Board of Oral & Maxillofacial Surgery.

Gordon J. Christensen is Founder and CEO of Practical Clinical Courses (PCC)and Co-Founder and CEO for Clinicians Report Foundation (CR) and a practicing prosthodontst in Provo, Utah. PCC is an international continuing education organization that provides courses and videos for all dental professionals. CR offers unbiased research on thousands of dental products. Dr. Christensen has presented over 45,000 hours of continuing education throughout the world and has published many articles and books. Gordon and Dr. Rella Christensen are co-founders of the non-profit Gordon J. Christensen CLINICIANS REPORT (previously CRA), which Rella directed for many years. Since 1976, they have conducted research in all areas of dentistry and published the findings to the profession in the well-known CRA Newsletter now called CLINICIANS REPORT. Gordon's degrees include: DDS, University of Southern California; MSD, University of Washington; PhD, University of Denver; an Honorary Doctor of Science from Utah State University, and an honorary Doctor of Dental Education and Research from Utah Valley University. Early in his career, Gordon helped initiate the University of Kentucky and University of Colorado Dental Schools and taught at the University of Washington. Gordon is a practicing prosthodontist in Provo, Utah. Gordon and Rella's sons are both dentists. William is a prosthodontist, and Michael is a general dentist. Their daughter, Carlene, is a teacher. https://www.pccdental.com/

To know SmartBox, you have to know founder and CEO Colin Receveur, the dynamo that powers this marketing machine. Even though SmartBox was incorporated in 2001, it began inside Colin during his childhood. Colin's experience helping dentists predates search engine optimization (SEO), Google, websites and even the Internet. Colin's experience goes back to when he was a 7-year-old boy helping in his father's dental office, filing records for a nickel apiece. He worked almost every day in his father's office – and spent almost every night on the family's Compaq computer (remember those?) in the early morning hours learning how to design and code websites in the Internet's infancy. Though his dad is a dentist, Colin's mom was a top sales executive with a Fortune 100 healthcare organization. So it was only natural for him to want to monetize his interest in websites. "In the 8th grade, my mom became concerned how I came into several hundred dollars monthly, and she worried I was into 'something bad,'" Colin said. "I was doing affiliate marketing, selling banner advertising space on my website and getting commission checks!" Colin's love of websites only grew from there. He launched a business designing websites for local businesses as a sophomore in high school (all while still working in his dad's practice). As a junior, he was asked to lead his high school's initiative to develop a school website. During that project, he gave several presentations to the school board. Ultimately, he combined all of his loves into SmartBox. He built his father's first website in 1997. By 2006 he had joined forces with major consultants to service their clients' patient attraction needs. SmartBox now works with more than 550 dentists on three continents. And while Colin would be crazy to have a marketing agency that doesn't market itself, SmartBox's largest source of new dentists comes from referrals and professional partnerships. "My background in dentistry, working in the office from a young age, managing my dad's and hundreds of other practices, gives me a unique perspective into what dentists really want and how to leverage the tools available to help them reach their goals," Colin said. While it's not unusual to receive an email from Colin Receveur at 5:30 in the morning, it's not just because he's a workaholic. His kids – Benjamin, Emma, and Adelyn – are early risers too, and that helps dad get an early jump on the day. When Colin's not working with clients, he's a voracious reader of non-fiction, especially books on business and marketing. But don't think Colin is all work and no play. Colin loves to scuba dive shipwrecks, collect shot glasses from everywhere he travels, and learn about World War II. Both of Colin's grandfathers served in the big one, one as a paratrooper and the other as a medic who landed on Iwo Jima. Since this makes Colin sound like he can leap tall buildings in a single bound, it's only fitting that his favorite superhero is Superman. But there is no hiding his secret identity as a man who can get you more of the patients who want faster than a speeding bullet. "Many marketing firms just get marketing. Website design firms know how to design pretty websites. SEO firms can do SEO. The problem is, when all you have is a hammer, every problem starts to look like a nail," Colin said. "As a dentist, you don't want marketing or websites or SEO, You want MORE AND BETTER PATIENTS in your chair. At SmartBox we know how to dominate your market area to make that happen." https://smartboxdentalmarketing.com/

Howard sat down with Laura Hatch of Front Office Rocks, Sandy Pardue of Classic Practice Resources, and Dr. Gina Dorfman of YAPI to discuss all things practice management, human resources, profitability, and more at this year's Townie Meeting 2018! https://frontofficerocks.com/ https://classicpractice.com/ https://yapiapp.co/

In 1987, Mark Hollis, a practice management consultant in New York City, began to research practice management software for several clients and friends, including a dentist and a family practitioner. Mark determined that, thanks to their ease of use, Macintosh computers would be best for his clients. He bought a Macintosh II and began looking for suitable software for his friends. A year later, after attending numerous trade shows and seeing many demos, Mark discovered HealthCare Communications, Inc. (HCC). Mark knew that their software was the one that met his criteria, and soon MediMac, DentalMac, and ChiroMac became an integral part of his practice management consultancy. Mark Hollis had continuous experience with MediMac, DentalMac, and ChiroMac marketing, sales, training and support for the next 15 years. He and his organization supported and consulted with over 600 clients in New York, New Jersey, and Pennsylvania. 20-30% of all dentists and physicians who used MediMac, DentalMac, or ChiroMac nationwide were Mark's clients, due in great measure to the superior ongoing local support he and his staff provided. During the past decades, Mark was responsible for designing and implementing a number of marketing and training initiatives for Apple Computer. For example, he authored a business plan for the Apple SBSS (Small Business Selling System) initiative creating a duplicateable reseller/developer model relationship. This model partnership leveraged the marketing and personnel strengths of each to advertise and produce over 200 Apple seminars, which Mark presented for HealthCare Communications. Mark delivered the very first vertical market seminar in the nation in an Apple Market Center. This model was followed by other HCC sales representatives throughout the US and significantly contributed to the success of HCC. At Apple's request, he developed and implemented a national training program for Apple MicroAge resellers interested in the healthcare market. He worked with an Apple Evangelist to the healthcare market to create and deliver a seminar program across the US at Apple Market Centers and SBA offices. Interested doctors who attended these activities were put in contact with local representatives. Many of Mark's sales and marketing initiatives provided the model for numerous HCC marketing programs. He was given numerous awards by HCC for his contributions and for being the top sales representative in the US. The University of Medicine and Dentistry of New Jersey (UMDNJ) requested that Mark construct and deliver a practice management course to dental students at their school, which he did for several years. Mark has also delivered several presentations at various dental and medical meetings. Mark continued to work with DentalMac customers, providing training, support, and service. He maintained a cooperative relationship with the MacHealth™ division of WebMD, and worked together with the Lincoln Nebraska staff to maintain customer satisfaction. He, along with his wife and business partner Mickey, have been steadfast in their commitment to their clients, to MediMac, DentalMac, and ChiroMac, and to the Macintosh platform. Mark found many ways to enhance what his clients were able to accomplish with MacHealth software. Mark was an Apple VAR for 12 years and participated in Apple's Science and Technology initiative. He was an Apple Product Professional, Apple Solutions Expert (ASE), a member of Apple Consultant Network (ACN), and a Macintosh Trainer for 10 years. By 2004 Mark felt the need to advance the software and support to a new level to create the next generation of Practice Management. His thinking was shared by the original programmer of MediMac, DentalMac and ChiroMac, Patrick Clyne. Together they founded MacPractice, Inc. in May 2004. https://www.macpractice.com/

Bill is a 4th year dental student at A.T. Still University's Missouri School of Dentistry and Oral Health in St. Louis, Missouri and will graduate in May. Bill is a native of the great state of Idaho and graduated with a degree in Exercise Science and Business Management from Brigham Young University. He and his wife, Morgan, are the proud parents of 2 year-old boy/girl twins and are expecting their third child in June. Bill is a recipient of the Army's Health Professions Scholarship and, following graduation, will attend Basic Officer Leadership Course in San Antonio for 6 weeks before completing a 1-year AEGD at Joint Base Lewis McChord in Tacoma, Washington. Bill is passionate about his family, the Utah Jazz, and dentistry. Bill considers it just a HUGE honor to be podcast interviewed by the legend, Howard Farran!

Dr. Collin Larson is a 2016 graduate of the University of Louisville School of dentistry. His first year out of school he and his brother worked together for a DSO in Kalamazoo, MI. He now works as an associate for a private practice in Prospect, KY. Collin has focused on CE early on in his career, earning just shy of 100 hours his first year out of school in the areas of endodontics, dental implants, orthodontics, periodontal surgery, and practice management. He is a member of the ADA and AGD. He lives in Louisville with his girlfriend Mary, who is also a dentist. His hobbies include traveling, reading, videogames, and amateur beer brewing. Dr. Matthew Free is a 2016 University of Louisville graduate. Matt is currently on the tail end of a completing a 2 year scholarship with the NHSC in a rural clinic in Michigan. Since graduation Matt has been engaged in CE, currently working towards his fellowship in the AGD. He is a member of the AGD, AACD, ADA, and Michigan Dental Association. Matt hopes to purchase a practice within the year and transition out of public health into ownership. He is married to his wife, Caitlin and they have a 7 month old little boy named, Graham and a 2 year old golden retriever named, Juno. Matt's hobbies include traveling, learning, cooking, paddle boarding, and hanging out with his family.

Dr. Diana Batoon is the founder and President of AZ Center for Breathing and Sleep Wellness and Bonita Dental in Scottsdale, AZ. She is a 1996 graduate from Tufts University Dental School and is an active member of ADA, AGD, AADSM and AACFP. Her combined passion and expertise calls for a change in the way we do dentistry today to help evaluate children and adults for potential sleep issues. She is an international speaker and is actively involved with Spear Education and CEREC Doctors. https://www.momentumdentistry.com/ https://www.bonitadental.com/

Dr. Jeanette MacLean is a Diplomate of the American Board of Pediatric Dentistry, Fellow of the American Academy of Pediatric Dentistry, private practice owner, and mother of two. She received her dental degree, with honors, from the University of Southern California in 2003 and completed her specialty training in pediatric dentistry in 2005 at Sunrise Children's Hospital through the University of Nevada School of Medicine. Dr. MacLean has become an internationally recognized advocate and expert on silver diamine fluoride, appearing in newspapers, magazines, television, and continuing education lectures on this hot topic. Most notably, she was featured in the July 2016 New York Times article "A Cavity Fighting Liquid Helps Kids Avoid Dentists' Drills," which brought national attention to the option of treating cavities non-invasively with silver diamine fluoride. http://kidsteethandbraces.com/

Dr. Jeanette MacLean is a Diplomate of the American Board of Pediatric Dentistry, Fellow of the American Academy of Pediatric Dentistry, private practice owner, and mother of two. She received her dental degree, with honors, from the University of Southern California in 2003 and completed her specialty training in pediatric dentistry in 2005 at Sunrise Children's Hospital through the University of Nevada School of Medicine. Dr. MacLean has become an internationally recognized advocate and expert on silver diamine fluoride, appearing in newspapers, magazines, television, and continuing education lectures on this hot topic. Most notably, she was featured in the July 2016 New York Times article "A Cavity Fighting Liquid Helps Kids Avoid Dentists' Drills," which brought national attention to the option of treating cavities non-invasively with silver diamine fluoride. http://kidsteethandbraces.com/

For our 1000th episode, Howard did what he does best at this year's 2018 Townie Meeting. Howard rants on practice management, profitability, dental industry trends, and so much more in this hilarious, 75-minute seminar. The first 50 people to register for next year's Townie Meeting will receive special discounted pricing! For more information visit www.TownieMeeting.com

Dr. Al, as his patients call him, has been a periodontist for over four decades. He divides his career into two periods: before and after a unique periodontal laser procedure coupled with the dynamics of ancestral nutrition. The laser-based LANAP® protocol and the importance of ancestral nutrition, he believes, are revolutionizing the treatment of gum disease. "LANAP, which is an acronym for Laser Assisted New Attachment Procedure, is reengineering how I treat periodontal disease. This procedure helps the body regrow bone around the infected teeth without cutting the gums and without stitches. And, the fact that ancestral nutrition is the basis for total body health is mind boggling." Elektra Press published the print copy of his book, Crazy-Good Living, on October 11, 2017. It is based on ancestral nutrition and lifestyle. It incorporates his Four Pillars of Health: (1) nutrient-dense, anti-inflammatory foods, (2) restorative sleep, (3) efficient exercise, and (4) stress reduction. It is available at all booksellers and online stores including Amazon. Dr. Danenberg currently sees patients at Bluffton Center for Dentistry in Bluffton, SC. To further his education in ancestral nutrition and lifestyle, he received advanced training at the Kripalu Center for Yoga and Health as well as The Center for Mind-Body Medicine. In 2014, he received a Certified Functional Medicine Practitioner designation and then the Primal Health Coach Certification. In 2015, he was appointed to the faculty of the College of Integrative Medicine and created the college's integrative periodontal teaching module. Then, in April 2017, he earned the designation of "ADAPT Trained Health Professional from Kresser Institute, the only functional medicine and evolutionary health training company". https://drdanenberg.com/

John is the second generation owner and president of Dental Ceramics Inc, since 1988. In 2006, John founded The Center for Exceptional Practices; an ADA CERP and AGD PACE certified facility designed to enable restorative dentists to achieve higher levels of success in clinical practice through lecture and hands-on programs. He has devoted more than 30 years to developing a dental laboratory that focuses on exceptional services- combining art, science and technology with personal attention and care. John is a member of the American Academy of Cosmetic Dentistry. He is an alumni, a visiting faculty, and on the Board of The Pankey Institute. John is also the founder of the Akron/Cleveland based Pankey Learning Group. He is a member of numerous study clubs; the Spear Study Clubs, Seattle Study Clubs, Northeast Ohio ITI Study Club, Cleveland Comprehensive Care Study Club, and the Akron Dental Society. Dr. Gena Pineda is a graduate the University of Texas Health Science Center at San Antonio. After graduating from dental school, Dr. Pineda completed a four-year tour in the United States Navy, where she completed a General Practice Residency at the Naval Medical Center in San Diego. She currently practices family and cosmetic dentistry in the metro St. Louis area. Dr. Gena values the importance of staying current with the newest dental techniques and materials. She is passionate about staying on the leading edge of dentistry and invests hundreds of hours into ongoing training specializing in general, cosmetic, and implant dentistry. She is a member of the American Dental Association, the American Academy of Cosmetic Dentistry, the International Team for Implantology. Dr. Rhys Spoor has been a leading dental educator since shortly after receiving his Doctor of Dental Surgery Degree in 1983 from the University of Washington. Very early on, he realized that he excelled in artistic and mechanical skills. He served as an Affiliate Associate Professor at the University of Washington Dental School for 10 years. He also teaches many aesthetic dental courses each year in the United States, Canada, and abroad. Dr. Spoor lectures internationally and has been published in over 15 countries. He currently serves as an editorial reviewer for the Journal of Cosmetic Dentistry. His professional memberships include: Accredited Member of the American Academy of Cosmetic Dentistry, Fellow of the Academy of General Dentistry, Fellow of the International Dental Implant Society, and Fellow of the Pierre Fauchard Society. Dr. Spoor has completed hundreds of hours in continuing education in dental implants and aesthetics, including courses with the Las Vegas Institute. As a Fellow in the prestigious Pierre Fauchard Society and an Accredited Member of the American Academy of Cosmetic Dentistry, Dr. Spoor has been credited with the skills and techniques necessary to provide the rigorous attention to detail in the field of dental aesthetics. www.dentalceramicsusa.com www.creatingsmilesfamilydentistry.com www.rhysspoor.com

Dr. Nadim Z. Baba received his DMD degree from the University of Montreal in 1996. He completed a Certificate in Advanced Graduate Studies in Prosthodontics and a Master's degree in Restorative Sciences in Prosthodontics from Boston University School of Dentistry in 1999. Dr. Baba serves as a professor in the Advanced Education program in prosthodontics at Loma Linda University School of Dentistry, and maintains a part-time private practice in Glendale, CA. He is currently the President-Elect of the American College of Prosthodontists and an active member of various other professional organizations. Dr. Baba is a Fellow of the American College of Prosthodontists and a Diplomate of the American Board of Prosthodontics. He is involved in the editorial process for several dental journals, is the author of numerous publications, has published a book entitled "Restoration of Endodontically treated teeth: evidence based diagnosis and treatment Planning" and is the recipient of many honors and awards, and has lectured around the world. https://dentistry.llu.edu/

Gideon Balloch is dental product lead at Formlabs. Balloch drives the company's dental product development efforts in its push to become the leader in the dental 3D printing space. Previously, Balloch spearheaded the launch of Formlabs products in international markets including China and Japan. Balloch holds a degree in mechanical engineering from McGill University. Formlabs designs and manufactures powerful and accessible 3D printing systems. Headquartered in Boston with offices in Germany, Japan, and China, the company was founded in 2011 by a team of engineers and designers from the MIT Media Lab and Center for Bits and Atoms. Formlabs is establishing the industry benchmark for professional 3D printing for engineers, designers, and manufacturers around the globe, and accelerating innovation in a variety of industries, including education, dentistry, healthcare, jewelry, and research. Formlabs products include the Form 2 SLA 3D printer, Fuse 1 SLS 3D printer, Form Cell manufacturing solution, and Pinshape marketplace of 3D designs. Formlabs also develops its own suite of high-performance materials for 3D printing, as well as best-in-class 3D printing software. https://formlabs.com/

Excellence in Dentistry has been serving dentistry for 30 years. "Excellence in Dentistry" which publishes The Profitable Dentist magazine, provides educational products, and conducts two national seminars each year. April 27th, 2018 Free CE on Facebook Live: https://www.tpdlive.com/live-event

Enjoying over 30 years in the industry, dentistry is her passion. Jodie utilized Trojan's Benefit Service and Collection Services in the dental office for 20 years. Jodie was a recipient of 1-800-DENTIST referrals, and became a master at converting referrals into patients of record making her an excellent choice when asked to join as a 1-800-DENTIST Member Consultant. Recruited to the executive team as Manager of Practice Development, Jodie joined Trojan Professional Services in 2006. Jodie created Trojan's Consultant Relations program which implements ways to promote consultants and ensures a long-lasting the triangle of success between the dental consultant, their client and Trojan. She contributes creatively to the sales and marketing aspects of the company. Jodie reimagined Trojan's Training Department and was instrumental in the development of Trojan's state of the art Dentifi automated Insurance Verification programs. She loves to go RV'g with her husband and hosting all the family gatherings! http://www.trojanonline.com/

Dr. Fouad Talic currently serves as Co-Founder and President of the International Academy of Aesthetics in Beverly Hills, California. Dr. Talic obtained his dental undergraduate degree from Riyadh Colleges of Dentistry, Saudi Arabia. After completing his dental degree Dr. Talic pursued his passion in esthetic dentistry and completed his postgraduate degree from UCLA Advanced Esthetic and Restorative Dentistry. He also studied at the USC Advanced Operative and Adhesive Dentistry for a period of time. Kareem Assassa currently serves as Founder of Pursue Solutions, a business and project management consulting firm, Co-Founder and Chief Executive Officer of International Academy of Aesthetics, Chief Financial Officer of The American Association of Aesthetic Medicine and Surgery, owner of The Beverly Hills Photographer, a photography company, creator of Profit or Forfeit and is the co-owner of several other businesses. He offers his expertise in entrepreneurship, project management and organizational leadership to help individuals pursue their dreams by turning their ideas and passions into successful business ventures. https://iaaesthetics.com/

Dr. Jeannie Ju graduated from the University of Southern California (USC) cum laude with a B.S. in Health Promotion and Disease Prevention Studies and a Minor in Natural Sciences. She stayed at USC for an additional four more years to earn her Doctor of Dental Surgery and graduated with honors from the dental school. She also completed an Advanced Education in General Dentistry residency program from the Lutheran Medical Center. She is member of Omicron Kappa Upsilon Dental Honor society, American Dental Association, Arizona Dental Association, Southern Arizona Dental Association, Pima Dental Study Club and CEREC Doctors. She enjoys reading, watching Jimmy Fallon and spending quality time with her husband and 4 year old son. http://www.creativesmilesdentistry.net/

Lorin Berland, DDS, is an internationally acclaimed cosmetic dentist and one of the most published authors on clinical dentistry and dental education. With over 100 articles, best-selling books and instructional videos including the Lorin Library Smile Guide, Dr. Berland has made a lasting impact on dentistry. Over the course of his distinguished career, Dr. Berland was the 1st Fellow of the AACD, was included in the Top 100 CE Leaders for over 19 consecutive years and was even recognized by the AACD for "Outstanding Contributions to the Arts & Science of Cosmetic Dentistry". Dr. Berland is credited with pioneering the concept of Spa Dentistry and his unique approach has been featured in major national print and TV publications, such as 20/20, Time, Town & Country, Reader's Digest, GQ. Dr. B began his career as a denture technician, and after more than 35 years of listening to patients and running a multi-specialty practice, he retired to start Dr. B Dental Solutions, a new company with a full line of products specifically designed to treat the common, and serious issues affecting the daily lives of people with oral appliances, like Oral Infections and Dry Mouth, which are not addressed by major brands. His website DrBDentalSolutions.com is also a great source of useful information on oral appliances and hygiene tips for patients. https://www.drbdentalsolutions.com/

Dr. Kent Tuttle DMD is in his 3rd year out of dental school from Midwestern University in Glendale., Arizona. He works for Risas Dental and Braces in downtown Phoenix by GCU, a group practice privately owned in Colorado and Arizona. Kent is the son of Dr. Gregory Tuttle DDS, founder of TuttleNumbNow, the revolutionary intraosseous single tooth anesthesia technique. Dr Tuttle served a two year LDS mission to Ecuador where he learned Spanish and went on to major in Latin American Studies at BYU in provo, Utah. Kent went on to play D1 college volleyball for BYU and semi professional basketball before becoming a dentist. While in school in Arizona he met the love of his life, Jessica and they were married the same week he graduated. Kent and Jessica have two young children. Kent is passionate about serving the underserved and loves that he can use his Spanish every day and bring dentistry to those who otherwise could not afford it. Kent is passionate about all things dental related. When he is not at the office you can find him playing golf or swimming laps. http://tuttlenumbnow.com/

Dr. Elizabeth Fleming is an experienced comprehensive and family dentist who has managed her private practice in Phoenix, AZ for over 30 years. Working outside of private practice, she was Clinical Director for Dentaltown Magazine from 2013-2015, and while there became proficient in editing, writing and recruiting authors for the publication. As an industry leader, Dr. Fleming continues to review dental products for Dental Product Shopper. In her home state of AZ, her love of learning, as well as the interaction with speakers as Chair of the Council for WRDE (Western Regional Dental Experience), stimulated her speaking career and the start of Quality Dental Voices. https://qualitydentalvoices.com

Dr. Susan Maples leads a successful, insurance independent Total Health Dental practice in Holt, Michigan. She brings preventive and restorative dental expertise, a passion for mouth-body total health, a master's degree in business/marketing, and 30+ years of experience in private practice. In 2012 Susan was named one of the Top 25 Women in Dentistry and one of the Top 8 Innovators (otherwise known as "disruptors") in Dentistry. In 2016 Susan received the Lucy Hobbs Mentor Award. She is the author of BlabberMouth! 77 Secrets Only Your Mouth Can Tell You To Live a Healthier, Happier, Sexier Life. She is the developer of the Hands-On Learning Lab™ kit , an interactional science-based learning program for dental patients and SelfScreen.net, an educational screening tool for patients and clinicians to uncover signs of illness such as Pre-Diabetes/Diabetes, Obstructive Sleep Airway Disorders, Acid Reflux, and Chronic Systemic Inflammation. Susan is also co-investigator in an award-winning diabetes research study entitled Diabetes Detection in the Dental Office. Her latest development is for YOU and it's called Total Health University. It's a complete online learning curriculum for dental teams to develop a Total Health Dental Practice of your own, exclusively distributed through Henry Schein. http://www.drsusanmaples.com/

Since 2004, Angela Golden has been helping dental practices improve their success, and increase the value of their dental practices with her customizable consulting plans. With over 25 years of dental experience in both private practice and corporate dental offices, she understands the needs of your dental practice. Angela started her career in the dental industry in 1992, in a small rural town in Northern Nevada. Over the years, she has utilized her skills as a Dental Hygienist, Dental Assistant, Office Manager, Insurance Specialist, Collections Manager, and Multi-Practice Regional Manager. She has attained the ability to grasp new ideas and integrate them into desired results. Angela has implemented several pragmatic management systems into all aspects of dental practices. She is a dynamic, results-oriented problem solver and experienced in providing project management, consulting and marketing services in the dental field. Angela is passionate about the links between oral health and systemic health. She enjoys teaching other health care professionals and community the importance of oral health and how oral health contributes to such a wide variety of systemic disease. Angela is an affiliate member of the American Association of Dental Consultants and an active member of the Speaking and Consulting Network , American Academy of Dental Office Managers, American Dental Hygiene Association and served on the 2006 Editorial Advisory Board for The Coding Institute's Strategies for Success in Dental Practice Management. In her spare time, Angela helps in fundraising efforts for the Northern Nevada Dental Health Program, Adopt a Vet Dental Program and Oral Cancer Awareness as well as spending time with her children and granddaughter. https://www.goldenodc.com/

Sammy Noumbissi obtained his Doctorate in Dental Surgery from Howard University in Washington DC. He was then selected to attend the prestigious Loma Linda University Graduate Program in Implant Dentistry. There he received three years of formal training in dental implantology which culminated with a certificate in Implant Dentistry and a Master of Science degree in Implant Surgery. He is a researcher, author and has published abstracts and articles on ceramic implants in peer reviewed dental journals. He lectures nationally and internationally and is the current and founding president of the International Academy of Ceramic Implantology which is an independent association and education provider exclusively focused on metal free and ceramic implantology. Dr. Noumbissi has been practicing and educating dentists on metal free implantology since 2009. His practice and the academy are both located in Silver Spring, Maryland USA. http://iaoci.com/

His early curiosity around dentistry is not uncommon. His path and experience is quite unique. From the moment, he was referred to the orthodontist at eleven years old and realized that he could wear cool ties every day, he was intrigued. When he watched (suffered) as his huge "buck teeth" became a more reasonable part of his face with the help (torture) of a bionator, the dreaded head-gear, and huge uneven brackets on every tooth, he knew this was his future. It wasn't necessarily creating nice smiles that struck him. He intuitively knew that he could have a positive impact people's happiness, self-esteem and confidence (But at his young age those were not the words he would have used. He wasn't much of an accomplished reader at that time, nor did he possess a broad vocabulary). He worked in the lab of that same hometown (Reno, Nevada) orthodontist in high school and eventually managed the lab (fabricating a wide range of orthodontic appliances every day) while completing his undergraduate studies (and starting a family a bit early just to keep things interesting) until he was accepted to dental school in Oregon. His experience of the team in that practice and the intentional energy given to it laid the foundation for his future, to say the least. Once in dental school in Portland, (Oregon Health & Sciences University), he connected with the Department of Orthodontics, working on several research projects and was even published! But no, he is not an orthodontist. Crazy, right? He went back to his home town to practice dentistry, which is really where his career began to evolve in a unique way. He was an impatient associate in a practice he would purchase after a one-year associateship. He was then a young practice owner and disrespectful boss of the dentist who had owned the practice for 34 years. Yes, he has learned much the hard way, but learned he has. He focused on his team and quickly learned a new word for his vocabulary: Humility. As fate would have it, he and his family would move back to Portland, creating an opportunity for Kevin to quickly find and associate to help the transition, find a buyer for his practice, work as an associate in Portland, while looking for a new practice to purchase, all simultaneously! Yes, early in his career, he would experience almost every aspect of the dental business, a gift wrapped in unique box. The new practice in Portland had its challenges, as all practices do. This time it was a turn-key experience in a practice that needed considerable updating. Shortly after paying for (ok, financing) the improvements, it became obvious that the practice needed a better location. So, Kevin had an opportunity to experience a new building with new build-outs, new equipment, and patients that were uncertain if the drive to the new location was worth it, another gift and a weird looking package. While dealing with the crazy business side of dentistry, he was focusing on becoming a better leader, facilitator, and dentist. His many hours learning from Frank Spear, The Pankey Institute, Tucker Gold Study Club (Tom Walker), TMD Study Club (Sam Higdon), Behavioral and Occlusion Study Club (Margie Mannering and David Latz) and so many others allowed him the opportunity to create a practice with exceptional dentistry, yet always focused on his team. As some in the dental community took note of his ability to truly integrate what he was learning into his practice, he was asked to start sharing his experience in the dental school, study clubs, and several other organizations. And he loved it! Following his passion for education and facilitation, he sold his practice to pursue academia, completing a Master's Degree in Healthcare Administration (Identical coursework and pathway as the MBA Healthcare degree as a cohort), direct several clinical courses at the dental school, and direct the Faculty Dental Practice. In 2014, he was asked to join as full-time faculty at Spear Education, where he served several key roles until 2018, including Director of Spear Online, co-course-director of Facially Generated Treatment Planning Workshop, Occlusion Workshop, Dental Sleep Medicine Workshop, Exceptional Dental Team Workshop, Comprehensive Dentistry in the Digital World, Seminar, multiple Spear Online educational courses, Director of Visiting Faculty and practiced in the Faculty Practice. Kevin has practiced, learned and taught at every level. His very unique experiences and education provide him with the tools, empathy and skills to help dentists and dental teams reach appropriate goals and dreams, helping make every day in the practice a day of camaraderie, love, compassion, and empathy for each other and the patient. https://ksquaredfacilitation.com/

Adrian is a business and personal coach with a successful practice in the greater Boston area. He is also a motivational speaker who has presented internationally to groups in excess of 700 people. His business clients include some of the premier dental practices in the Boston area, in addition to other medium-size non-dental organizations in Eastern Massachusetts. Adrian is the author of "The Way Of The Superior Dentist" Adrian designs, implements and leads personal development workshops. For the past 20 years he has co-facilitated emotional reeducation workshops working with thousands of participants. Adrian Wilkins is a founding partner in WHM Dental Consulting, LLC. Prior business interests include the founding of a successful retail chain which began with a single location and was built into an eight-store chain with revenues in the high seven-digit range. He also started, grew and sold other smaller retail operations. Adrian is heavily involved in the study, as well as the practice of Organizational Development, Systems Thinking, Psychology, and Communication. Adrian is a Certified Master Practitioner in Neuro Linguistics Programming (NLP) and was formerly an adjunct professor at New York University. http://www.adrianwilkins.com/

Dr. Dustin Mullens began his residency training at Affiliated Dermatology in July of 2016. He received his undergraduate degree in Biology from Coastal Carolina University in Conway, SC. Dr. Mullens received his doctorate degree from Edward Via College of Osteopathic Medicine-Carolinas Campus. Following graduation, Dr. Mullens completed his internship training at OhioHealth O'Bleness Hospital in Athens, OH. His professional memberships include the American Osteopathic College of Dermatology and Sigma Sigma Phi Honor Society. Dr. Mullens will be training with Affiliated Dermatology for the next two years. https://www.affderm.com

Ryan Schulte is a financial planner and student loan consultant that has been working with dentists all over the country since 2005. He is married to his wife Tracy and together they have 5 boys. Ryan and his family live in the exact center of California near Yosemite in a little mountain town called North Fork. When Ryan isn't with his clients, he can be found spending time with his family, coaching baseball or volunteering on a community development council where he works to redevelopment on old lumber mill into affordable housing and a biomass power-plant. http://www.ryanschultecfp.com http://www.studentloananalysis.com

For more than 20 years, DMI Coaching has worked with Dentists across the country that realized, no matter how much they knew about their profession, there are a lot of areas about running a Thriving Dental Practice that they don't teach you in Dental School. There is a big difference between Knowing something and Doing something. That difference is where DMI shines. Just because you know what to do or even how to do it, doesn't guarantee you will do it. Most high-level professionals, like Dentists, know exactly what needs to happen to grow their practice, and for many, those things still aren't happening or are not happening effectively. Many of DMI's clients achieve a 40% increase in Revenue within the first year of training with their team. The secret to their success is Simple; they know how to get to the root causes of the issues holding you, your team and your practice back from True Success. Their Dynamic approach Achieves and Sustains real change and results. As part of their delivery, they work Side-By-Side with your team to provide training, standardized methodologies, customized dialogues and the coaching needed to make effective transformation happen. At the end of the day, you don't want your team to learn some things and walk away with a binder full of information they will never implement. The truly better way is when your team learns to take ownership and pride in the part they play and then they begin to perform at their peak, becoming a more Valuable Asset to you and to your patients. DMI is your Partner in Success. http://www.dmicoaching.com/