Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 306 features Jim Brown, retired 9-1-1 dispatcher and reclassification advocate. In this episode Jim shares stories from his days in dispatch, an officer involved shooting that he will never forget, and he shares his work on reclassification in the state of West Virginia. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Jim's 9-1-1 story Transitions and technology from the 70's & 80's to now The call that left Jim practically crawling to his car Reclassification in WV, county-by-county As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 305 features Nicole, Training and Administrative Supervisor with Chelsea Emergency Management and Communications. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Nicole's 9-1-1 story The Boston Marathon Bombing The call that broke Nicole As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 304 features Monica Million, President of NENA. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – The importance of NENA SBP & CIF 9-1-1 around the world International 9-1-1 Coalition As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 303 features Leah, Executive Director of the Alabama 9-1-1 Board. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Leah's 9-1-1 story An unforgettable first 9-1-1 call From dispatch to Executive Director of Alabama 911der Women and beyond As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 302 features April Heinze, 911 and PSAP Operations Director with NENA. In this episode we talk about how YOU can get involved and make a difference in the 9-1-1 industry as well as the importance of the upcoming Standards and Best Practices Conference and Stress, Wellness, & Resiliency: A NENA Critical Issues Forum. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – April's transition from INdigital to NENA April's new role responsibilities and how it relates to dispatch How YOU can make a difference in 9-1-1 Stress, Wellness, & Resiliency: A NENA Critical Issues Forum As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 301 is the first episode of 2020 and was recorded at the 2019 IPSTA Conference in Illinois. This episode features Edna, Telecommunicator with Chicago OEM and Pat, Dispatcher of the Year and Telecommunicator with Chicago OEM. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Pat and Edna's 9-1-1 story Starting out at the same time The change in 9-1-1 technology Dispatcher of the Year Award Calls that stick As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is the final episode of 2019 and we are going out with a bang. Episode 300 was recorded at the 2019 IPSTA Conference. This episode is known as an Open Mic session and it features funny and outrageous 9-1-1 stories and experiences. I want to thank everyone who attended the session and for doing the job you do. Thank you! Supported by INdigital Episode topics – Open Mic Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 299 was recorded at the 2019 IPSTA Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Illinois. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 298 was recorded at the 2019 Texas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Texas. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 297 was recorded at the 2019 IPSTA Conference in Illinois. This episode features Shantal, dispatcher with Lake County Sheriff's Office. Supported by INdigital Episode topics – Shantal's 9-1-1 story The difficulty of next of kin notifications The change in 9-1-1 technology over 22 years Building relationships between co-workers As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 296 was recorded at the 2019 Kansas Fall Conference. This episode features the lighter side of 9-1-1 dispatch. Supported by INdigital Episode topics – Open Mic Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 295 was recorded at the 2019 Kansas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Kansas. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 294 features Dawn, training manager, with an agency out of northeast Kansas and was recorded live at the 2019 Kansas fall conference. Supported by INdigital Episode topics – Dawn's 9-1-1 story Early training A trip through time in 9-1-1 technology The good calls that stick And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 293 features Catherine, a communications officer with an agency out of central Kansas and was recorded live at the 2019 Kansas fall conference. Supported by INdigital Episode topics – Catherine's 9-1-1 story Early training From one side of public safety to dispatch When the caller is the killer Calls that stick And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 292 features Carlton, IT Manager with Shelby County 9-1-1 and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Carlton's journey into public safety IT What could happen when a call fails to deliver Devices are always listening, can the tone or volume of our voice trigger a device to call 9-1-1 And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 291 features Ron Leonard, Chaplain and Molly with Canines for Christ and was recorded live at the 2019 TENA conference in Tennessee. Canines for Christ - Facebook | Web Contact Ron at [email protected] Supported by INdigital Episode topics – History of Canines for Christ Ron's part as a Chaplain and handler Molly's duty as a therapy dog And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 290 features Lesley, QA/Training Coordinator with Carter County ECD and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Lesley's 9-1-1 story Calls that stick with you Dale Earnhardt Jr. incident And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 289 features Morgan, telecommunicator with Bradley County 9-1-1 Center and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Morgan's 9-1-1 story Inspiration through dispatch stories And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 288 features Heather, Training Supervisor, and Paige, Supervisor, with Monroe County E-9-1-1 and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Paige's 9-1-1 story Heather's 9-1-1 story When trainers make a difference Calls that stick with you And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 287 features Sara, a dispatcher with South Metro Fire Rescue out of Colorado. Supported by INdigital Episode topics – Sara's 9-1-1 story Giving birth over the phone How do we make this job more of a career? And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 286 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch. Supported by INdigital Episode topics – Open mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 285 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 284 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch. Supported by INdigital Episode topics – Open mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 283 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 282 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch. Supported by INdigital Episode topics – Open mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 281 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 280 features Gina, Communications Officer with Roswell PD out of Georgia and Juan, Medical Interpreter with Telelanguage. Supported by INdigital Episode topics – Gina's 9-1-1 story How Juan became a Medical Interpreter Medical translation birth call 9-1-1 audio As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 279 features Jason, dispatch supervisor, and training coordinator with Leominster Police Department out of Massachusetts. Supported by INdigital Episode topics – Jason's 9-1-1 story Mic clicks for better or worse And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 278 features myself as I take a trip back to where the podcast started as a class project, my last day in dispatch, 1 million downloads and counting and more. Thank you all for listening and for the support. This would be nothing without all of you. Supported by INdigital Episode topics – Behind the mic - Stories from the Trenches 6 year anniversary of my last shift in dispatch Final radio transmission And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 277 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Sara, Senior Project Consultant with 911 Authority. This is an episode you do not want to miss. This will also be followed up by a guest blog written by Sara as a continuation of this story. Make sure to look out for it. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS - Facebook | Twitter | Web As well as sponsored by 911 Authority, Connecting Public Safety with Technology - Facebook | Web For more information on the 911der Women Facebook page please click here and request an invite as it is currently a closed group. Presented by NENA Supported by INdigital Episode topics – Sara's 9-1-1 story An introduction to Wendy Day Empowering the women of 9-1-1 And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 276 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Dispatch Dana, 9-1-1 advocate and James, 9-1-1 Field Coordinator for the Nebraska Public Service Commission. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – James's 9-1-1 story A hard lesson in giving out calls over the radio without reading it first 9-1-1 audio Dispatch radio mistakes As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 275 was recorded at the 2019 NENA national conference in Orlando, Florida. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – Open mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 274 was recorded at the 2019 NENA National conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 273 features my sisters Crystal, Dee-von, her boyfriend Chris and myself. In this episode we reflect on different 9-1-1 calls that involved our family. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – Early 90's when our house was broken into and our run for safety Two weeks later - attempted break-in while we were at home Girl screaming for help after car crash 2 year old yelling for help in the middle of the night Guardian angel And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 272 was recorded at the 2019 NENA National conference. This episode features Tina, with the Denise Amber Lee Foundation. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – Tina's 9-1-1 story Calls that stick Suicide call Assisted a 7 year old do CPR on their father who had overdosed Sex trafficking of a 15 year old that escaped and was saved And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 271 was recorded at the 2019 NENA National conference. This episode features Jordan, telecommunications lead with Henderson 9-1-1 out of Kentucky and the 2019 Within the Trenches Continuing Education Scholarship recipient. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – Jordan's 9-1-1 story Scholarship win & conference experience And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 270 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Tracy Eldridge of RapidSOS. This episode is sponsored by sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – An overview of RapidSOS What's new RapidSOS Save - Prince William County And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 269 was recorded at the 2019 NENA National conference. This episode features Steve Raucher, Co-Founder and CEO of RapidDeploy. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – Steve's 9-1-1 story the loss of a loved one and the inspiration to change public safety And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 268 features Mike, Communications Supervisor for an emergency center in Northern California. Supported by: INdigital Episode topics – Mike's 9-1-1 story Visiting dispatch as a kid and how it made an impact on him Early calls and what we learn from them Calls that stick - 9-1-1 audio Tubbs fire The loss of a loved one And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 267 features Melissa, 9-1-1 Director at the Roswell Police Department out of Georgia. Supported by: INdigital Episode topics – Melissa's 9-1-1 story Her first call & dark humor, a way to move forward after a hard call Peer support The Georgia Association of Women in Public Safety And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 266 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Melissa, dispatcher with Birmingham Police Department. Supported by: INdigital Episode topics – Melissa's 9-1-1 story Transitioning from the field to dispatch And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 265 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Sara, dispatcher and 2019 Young Hero Award recipient and Frances, senior dispatcher, both with Roscommon. Supported by: INdigital Episode topics – Sara's 9-1-1 story Young Hero Award story Frances's 9-1-1 story Bringing back and sharing conference knowledge As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 264 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories. Supported by: INdigital Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 263 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER. Supported by: INdigital Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 262 takes a look back at where the podcast on the national stage started. From humble beginnings to what it is today. Supported by: INdigital Episode topics – Reflecting on where it all began As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 261 was recorded at the 2019 WIPSCOM conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories. Supported by: INdigital Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 260 was recorded at the 2019 WIPSCOM conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER. Supported by: INdigital Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 259 was recorded at the 2019 WIPSCOM conference. This episode features Emily, dispatcher with Monroe County and Erika, dispatcher and CTO with Juneau out of Wisconsin. This is an episode you do not want to miss! Supported by: INdigital Episode topics – Emily's 9-1-1 story Erika's 9-1-1 story Attitude in the Comm Center and improving that attitude As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 258 was recorded at the 2019 WIPSCOM conference. This episode features Kris, dispatcher with Adams County Sheriffs Office out of Wisconsin. This is an episode you do not want to miss! Supported by: INdigital Episode topics – Kris's 9-1-1 story 30+ years experience and still going strong Managing PTSD and sharing to help others As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 257 features Diana, Communications Supervisor at CENCOM out IL. This is an episode you do not want to miss! Supported by: INdigital Episode topics – Diana's 9-1-1 story Calls that stick A health scare and the triumph of a half marathon And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].