Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 362 features Daniel Sundahl, Firefighter, Paramedic, Artist (DanSun Photo Art) and Keynote Speaker. https://www.dansunphotos.com/ Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Daniel's Public Safety story An early love for public safety Possessed Therapy through art And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 361 features Michael Sugrue, Retired Police Sergeant, Former Air Force Captain, and Mental Health Advocate. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Michael's Public Safety story An early love for public safety From the military to law enforcement The call that changed an outlook on dispatch and what they deal with And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 360 features Monica, Dispatch Supervisor and Trainer, Harvey County Emergency Communications, Kansas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Monica's 9-1-1 story Old school training Training for the greater good The wonders of 9-1-1 technology And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 359 features Holly Peacock, Alabama Service Manager with INdigital. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Holly's 9-1-1 story There and back again, a 9-1-1 tale Goodbye dispatch, hello Industry Partner And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 358 features Senator, Cheryl Kagan, District 17 State of Maryland and Chair of the Maryland NG911 Commission. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – An intro to Senator Cheryl Kagan A dive into 9-1-1 The triumph of the Maryland NG911 Commission And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 357 features Joe McCarville, Owner/Instructor at 911 Gold Line Training. 911 Gold Line Training - Facebook | Twitter | Web Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Recap - Joe's 9-1-1 story Working DERECHO - Inland Hurricane DISC Assessment And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 356 features Brittany, CTO with Charleston County Consolidated 9-1-1 Center out of South Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Brittany's 9-1-1 story Early training The loss of hearing Gold stars And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 355 features Jacque & Josi, 9-1-1 dispatchers, with Mat-Com in Wasilla, Alaska and part of ABC's hit show, "Emergency Call." Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Jacque's 9-1-1 story Josi's 9-1-1 story Early training/calls Calls that stick Emergency Call recap And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 354 features Samantha, Emergency Communications Officer 2, Cobb County 9-1-1, GA and the 2020 WTT Continuing Education Scholarship recipient. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Samantha's 9-1-1 story From the bank to public safety Calls that stick An article read from 911derWomen - "Bigger than the bias: being a person of color in 911" And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 353 features Brian, Public Safety SME, Datamark GIS. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Brian's 9-1-1 story Early public safety through the Explorer Program Calls that stick From dispatch to Industry Partner IPSTA conference session And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 352 features Dan Wright, Deputy Director, Baldwin County 9-1-1, AL. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Recap of Dan's appearance back in 2013 on episode 8 Dan's 9-1-1 story Hurricane Sally TERT response Self-care And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 351 features Hank Hunt, President of the Kari Hunt Foundation. This episode is Hank's presentation from the Dare to be Great - Fall Virtual Conference and it's a story of heartbreak and triumph. Thank you to Hank and Dj for allowing me to share their story and presentation. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – A daughter's call goes unanswered Early life for Kari and the family A marriage goes sour A coward runs I tried to call 9-1-1 and it didn't work And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 350 features Mike, Systems Infrastructure Specialist with INdigital. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Mike's 9-1-1 story From dispatching at home to the fire department at 16 Enter EMT at 18 The evolution of 9-1-1 And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 349 features Molly, ESTA ambulance call taker, Melbourne, Australia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Molly's 0-0-0 story Jumping into the profession during COVID-19 High priority calls within the first hour of taking calls Advice to those getting into the profession And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 348 features the Open Mic Live stories shared during the Response2020 Imagine Listening session. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Open Mic Live stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 347 features the #IAM911 stories shared during the Response2020 Imagine Listening session. Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 346 features Luz, 9-1-1 Dispatcher out of Southern California and Founder of Dispatch Wellness. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Luz's 9-1-1 story A compelling interest in dispatch through records Early training Dispatch and Yoga And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 345 features Roxy, Director, Lyon County Emergency Communications Center. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Roxy's 9-1-1 story Early training Dispatching in Alaska An explosion And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 344 features Ryan, Systems Administrator at Gallatin County, KY and this is an INdigital exclusive. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Ryan's 9-1-1 story Early training Calls that stick MEVO & the future of 9-1-1 And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 343 features Anne, Assistant Director of Admin and Training at city of Cambridge, MA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Anne's 9-1-1 story Early training Translating multiple languages during a 9-1-1 call And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 342 is the second part to the Imagine Listening session, called, "Open Mic" and features the stories that highlight the lighter side of 9-1-1. Thank you to everyone who attended, shared stories, and who were there for each other. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Open Mic Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 341 features the stories of those who attended the first virtual Imagine Listening session. Not only was it a success, but it was held on National #IAM911 Day. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK.*** The stories you are about to hear are all true and come from the dispatchers who live them. Thank you to everyone who attended, shared stories, and were there for each other. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 340 features Myriam, Public Safety Dispatcher with City of Berkeley City and Fire, California. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Myriam's 9-1-1 story Early training Bridging the generational gap of 9-1-1 And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 339 features Tom, retired Communications Director out of Indiana. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – From street sweeper to dispatcher Early training 70's public safety tech to present day And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 338 features Christine, Dispatch Supervisor with Waukesha County Communications out of Wisconsin. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Recap of Growing up 9-1-1: Parenting advice from a 14 year old Signs of PTSD Fear is a liar Rebuilding and restoration And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 337 features Monica, Exec Director of Colorado 9-1-1 Resource Center, Immediate Past President of NENA & Chandy COO & GM of Emergency Services with Inteliquent, and are Co-Chairs of Women in 9-1-1 (WIN) with NENA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web To learn more about WIN please email [email protected] Episode topics – Chandy's public safety story Monica's 9-1-1 story The WIN message And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 336 features Ernie, a law enforcement officer out of San Antonio, Texas and is part of the subject of an HBO documentary entitled Ernie & Joe: Crisis Cops. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web To learn more please visit https://ernieandjoethefilm.com/ Episode topics – Ernie's public safety story Early love for the badge Becoming a mental health advocate And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 335 features Terri, Retired Supervising Public Safety Dispatcher out of Placer County Sheriff's Office out of California and Co-Owner of the IXII Group. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web To learn more about the IXII Group visit https://ixiigroup.com/ Episode topics – Terri's 9-1-1 story Harsh early training Translating on a whim during a ride along And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 334 features an announcement that I have been teasing since around the end of June 2020. This episode reveals the next chapter. It's an episode you do not want to miss. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – History of Within the Trenches podcast The end New beginnings And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 333 features James, 9-1-1 Communications Officer with an agency in South Jersey. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – James's 9-1-1 story From explorer to Dispatcher Burn out/recovery And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 332 features Kimberly, dispatcher with Carilion PD out of Virginia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Kimberly's 9-1-1 story Wendy's parking lot birth A chance meeting And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 331 features Joe Serio, President at the 360 Dispatcher. In this episode we talk about fear and how overcoming fear and realizing that the biggest obstacle is right in the mirror. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web For more information on Joe Serio please follow the link below The 360 Dispatcher - https://360dispatcher.com/ Episode topics – Joe's Public Safety story Overcoming Fear When your biggest obstacle is you And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 330 features Rosa Ramos, ENP, CMCP, Manager with Alameda County Regional Emergency Communications Center out of California. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Rosa's 9-1-1 story Early calls Championing your cause Reclassification in California And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 329 features Sara Weston, Senior Project Consultant with 911 Authority and Founder of the 911WonderWomen. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Visit 911derwomen.com to learn more! Episode topics – Recap of episode 277 Remembering Wendy Day The birth of the 911derWomen group The 1 year birthday And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 328 features Tyrell Morris, Executive Director with Orleans Parish Communication District, Louisiana. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Tyrell's 9-1-1 story Early training Facing COVID-19 How to #SHOWUP And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Air medical. It's something I have never done but imagine sending them out, assisting with the landing zone and hope that the patient is located. Episode 327 features Anna, Air Medical Flight Coordinator, Pafford EMS, Air 1 Division out of Mississippi. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Anna's 9-1-1 story Early training Air Medical procedures And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 326 features Amber, Public Safety Telecommunicator with Warren County Communications out of New Jersey. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Amber's 9-1-1 story Early training Infant CPR And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 325 features funny Open Mic stories of those who attended the 2020 Georgia Emergency Communications conference. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 324 features the #IAM911 stories of those who attended the 2020 GECC conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.*** Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 323 features Jill, Training and Recruitment specialist, and Amy, Communications Officer III, with Forsyth 9-1-1 and this episode was recorded live from the Georgia Emergency Communications Conference. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Jill's 9-1-1 story Amy's 9-1-1 story Early training When 9-1-1 hits home As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 322 features Tony Harrison, President of Public Safety Group and this episode was recorded live from the Georgia Emergency Communications Conference. In this episode Tony shares his 9-1-1 story and reflects on what happened as a supervisor during the Oklahoma City Bombing. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Tony's 9-1-1 story OKC Bombing Audio Lessons learned As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 321 features Jim Lake, Director for Charleston County Consolidated 9-1-1 Center in South Carolina. In this episode we visit the future of 9-1-1 and the Bunny Slipper Project. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Jim's 9-1-1 story Dispatching from home as a kid The Bunny Slipper Project As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 320 features Halcyon, 9-1-1 dispatcher with an agency out of Nebraska. This episode was recorded at the 2020 CalNENA conference in California. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Halcyon's 9-1-1 story Calls that stick A passion for training As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 319 features Stacy, public safety dispatch supervisor, with Shascom 9-1-1. This episode was recorded at the 2020 CalNENA conference in California. Below you will find pictures that Stacy took during the Carr fire incident. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Stacy's 9-1-1 story Calls that stick The Carr fire incident As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 318 features funny Open Mic stories of those who attended the 2020 CalNENA conference. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 317 features the #IAM911 stories of those who attended the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.*** Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 316 features funny Open Mic stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 315 features the #IAM911 stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.*** Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 314 features Stacy, Chief of Emergency Communications, with Manatee County Department of Public Safety, and Brooks, VP of GIS at RapidDeploy. In this episode we visit Next Generation 9-1-1, dispatch stories, and the importance of not only GIS for routing calls but how developing software for 9-1-1 can be impacted by a line of code. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Stacy's 9-1-1 story Brook's journey into 9-1-1 The importance of GIS (Geographic Information System) in routing calls and location accuracy Developing software in 9-1-1 and the importance of coding at 100% and much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 313 features Director Karima Holmes with the Office of Unified Communications. In this episode we talk about Karima's journey from dispatch to Director and what it takes to bridge the gap between dispatch and multiple agencies. It's an episode you do not want to miss. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Karima's 9-1-1 story Bridging the gap between dispatch and multiple agencies and much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].