Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back. Please support the podcast by supporting our sponsors. Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – 2018 National APCO Recap ATTN: Video Upcoming conference presentations And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 205 is a look back at the last few months of my dispatch career and the calls I took. I recently celebrated my 5 year anniversary of my last day. It's an episode you don't want to miss along with a few announcements. Episode topics - Back from vacation A look back at the last few months of my dispatch career Suicide call - The soon to be ex Suicide call - I tried to call you the day you ran your car into a tree Medical - Spanish translation And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It's an episode you don't want to miss. Please support the podcast by supporting our sponsors. Kim Turner, LLC – Facebook | Instagram | Twitter | Web RapidSOS – Facebook | Twitter | Web | YouTube Episode topics – Reinhard's public safety story From being in the field to Industry Partner The vision of RapidSOS And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 203 features Christine, dispatch supervisor with Waukesha County Communications, Wisconsin, her daughter Chloe and Ryan Dedmon of Kim Turner, LLC. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference and highlights a session that Chloe gave called, "Growing up 9-1-1." It's an episode you do not want to miss. Please support the podcast by supporting our sponsors. Kim Turner, LLC – Facebook | Instagram | Twitter | Web RapidSOS – Facebook | Twitter | Web | YouTube Episode topics – Growing up 9-1-1 And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 202 features Morgan, dispatcher and public relations officer with Gasconade Central out of Missouri and is a Gold Line Scholarship winner. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference. Please support the podcast by supporting our sponsors. Kim Turner, LLC – Facebook | Instagram | Twitter | Web RapidSOS – Facebook | Twitter | Web | YouTube Episode topics – Morgan's 9-1-1 story How Morgan started Early calls and calls that have stuck with her And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 201 is a live audience episode and it was recorded on Mackinac Island, Michigan at the 2018 NENA/APCO conference. This is Open Mic, where we tell funny stories that come from 9-1-1. Enjoy and please share! Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web RapidSOS - Facebook | Twitter | Web | YouTube Episode topics – An April Fool's prank on some officers MF has my money "It" is stuck in the vacuum hose And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don't hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown. As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected]. Thank you all for the support and for listening. If it wasn't for all of you, I would not have made it to this epic episode 200. Here's to many more... Episode topics - IAM911 stories from the 9-1-1 professionals that make up the movement in Michigan

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 199 is an intro to an epic episode 200. Why an intro? Well, I want to give you a little taste of what you are going to hear. Episode 200 is a live audience episode of Imagine Listening. Enjoy... Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Reader's Digest Article - "Secrets a 911 Dispatcher won't tell you" Episode topics – An intro to episode 200 Can you tell me what it is really like? As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Marc's 9-1-1 story A call that sticks with him Differences in calls from Australia vs the United States And more... As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – San Bernardino Terrorist Attack As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 196 features Samantha, dispatch supervisor with Fenton PD out of Michigan, past guest and Facebook podcast page admin. This episode revolves around 9-1-1 in the news. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Woman calls 9-1-1 for beer Bad! US man says he was shot by pet pooch Woman furiously sh*ts on floor of Time Hortons, throws it at employees Sloppy Joe - Urban Legend Woman who killed husband may have served lover's remains at BBQ As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 195 is a recap episode. In this episode I recap the last two conferences, upcoming sessions, giveaways and our month of May sponsor Kim Turner, LLC. Stay tuned for episode 196. This will be an episode you do not want to miss! Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Indiana NENA/APCO recap NAVIGATOR recap Upcoming sessions Giveaways And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 194 features Lynn, Dispatch Supervisor with WestCom Emergency Communications, Iowa. This is the last episode recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Lynn's 9-1-1 story Catching the dispatch bug De-gloving And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 193 features Jim Marshall, Director of the 9-1-1 Training Institute and author of The Resilient 9-1-1 Professional. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Health and dispatch The Resilient 9-1-1 Professional And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 192 features Lisa, 911 Manager with City of Fayetteville 911 Communications, NC. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Lisa's 9-1-1 story Deal with child callers Personal connections with those on the road And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 191 features Christine, Dispatch Supervisor with Waukesha County Communications and her daughter, Chloe. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Wellness for the 1st First Responder A brief look at "Growing up 911 " And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 190 features Luz, Emergency Dispatch Supervisor with City of Miami Police Department in Florida. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Luz's 9-1-1 story From dispatch to supervisor Going beyond the call of duty A brief look at Hurricane Irma And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 189 features Todd, Training Coordinator with Cobb County, GA. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC - Facebook | Instagram | Twitter | Web Episode topics – Todd's 9-1-1 story From dispatch to training coordinator Peer support Technology in dispatch And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 188 features Brittany, Assistant Director of Fulton County out of Indiana. This was recorded at the Indiana NENA/APCO conference. Episode topics – Brittany's 9-1-1 story Calls that stick with you And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 187 is an Open Mic episode. This episode features funny stories and blunders from 9-1-1. This was recorded at the Indiana NENA/APCO conference. Episode topics – Funny 9-1-1 stories Open mic blunders As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 186 is an Imagine Listening episode. It features stories from the 9-1-1 professionals of Indiana. This was recorded in front of a live audience at the Indiana NENA/APCO conference. Episode topics – #IAM911 stories As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 185 features Jared, Director of Dearborn County out of Indiana. This was recorded at the Indiana NENA/APCO conference. Episode topics – Jared's 9-1-1 story Reflecting on funny 9-1-1 calls And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 184 features Maranda and Tonya, dispatchers with Marshall County out of Kentucky. This is a powerful yet emotionally driven episode. Unsung heroes: 911 dispatchers open up about Marshall County HS shooting - Web (article/video mentioned in episode) Episode topics – Maranda's 9-1-1 story Tonya's 9-1-1 story Marshall County HS shooting As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 183 is an Open Mic episode. This episode features funny stories and blunders from 9-1-1. This was recorded at the Iowa APCO conference during the closing session. Iowa APCO – Facebook | Web Episode topics – Funny 9-1-1 stories Open mic blunders As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 182 is an Imagine Listening episode. It features stories from the 9-1-1 professionals of Iowa. This was recorded at the Iowa APCO conference during the closing session. Iowa APCO – Facebook | Web Episode topics – #IAM911 stories Addressing an issue An announcement for the national APCO conference As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 181 features Aaron, dispatcher with Carroll County and Cody, head of the popular Facebook Page Nocturnal Dispatchers as well as a dispatcher with Boone County out of Iowa. This episode was recorded at the Iowa APCO conference. Iowa APCO – Facebook | Web Episode topics – Aaron's 9-1-1 story Cody's 9-1-1 story A story of PTSD Calls that stick with you The lighter side of 9-1-1 And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 180 is sponsored by 911 Gold Line Training and features Joe, Operations Manager with Cedar Rapids Police Department. This episode was recorded at the Iowa APCO conference. Episode Sponsor - 911 Gold Line Training - Facebook | Instagram | Twitter | Web Iowa APCO – Facebook | Web Episode topics – Joe's 9-1-1 story Saving lives on duty and off duty Iowa APCO conference reflection And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 179 features Sheila with Buena Vista County Communications (911), is the Iowa APCO Telecommunicator of the Year, and this episode was recorded at the Iowa APCO conference. Iowa APCO – Facebook | Web American Heart Association - (As mentioned in the episode) Episode topics – Sheila's 9-1-1 story Calls that stick with you Iowa APCO Telecommunicator of the Year Award And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 178 features Karin of RapidSOS and John of Hexagon and was recorded at the Iowa APCO conference. Iowa APCO – Facebook | Web Episode topics – Karin's 9-1-1 story John's 9-1-1 story John's best call Calls that stick with you And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 177 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and is the last episode recorded at the Missouri Public Safety Communications Conference. Missouri Public Safety Communications Conference – Facebook | Twitter | Web Episode topics – A discussion of PTSD Symptoms How to identify it As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 176 features Ashley and Jen, supervisors with Stone County Emergency Services and was recorded at the Missouri Public Safety Communications Conference. Missouri Public Safety Communications Conference – Facebook | Twitter | Web Episode topics – Ashley's 9-1-1 story Jen's 9-1-1 story Calls that stick with you Name calling And more! As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 175 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and was recorded at the Missouri Public Safety Communications Conference. Missouri Public Safety Communications Conference - Facebook | Twitter | Web CNN News Report on Joplin Tornado - Web Episode topics – April's 9-1-1 story Eric's 9-1-1 story The Joplin Tornado TERT deployment And more! As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 174 is a live audience episode recorded at the Missouri Public Safety Communications Conference. This episode is called "Open Mic" where we talk about the lighter, more funny part of 9-1-1 dispatch. Episode topics – She's throwing out my spam! What's your last name? Browneye? Lewd on the highway Lewd in the parking lot And more! As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Imagine finding your spouse with a gun. You're shocked and confused and before you can ask what is going on, you hear a shot. Your spouse falls from a self-inflicted gun shot to the chest. Now imagine you're 9-1-1 giving the caller CPR instructions and encouraging them to ignore the cracking ribs... This is what it's like, within the trenches. Episode 173 features the stories of the #IAM911 movement along with a live audience recording from MPSCC. Episode topics – Stories from the #IAM911 movement Live audience recording from MPSCC As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. News story - Time.com Episode topics – Podcast appearances Jennifer's 9-1-1 Story Taking calls from those you know Calls that stick A 9-1-1 call from Jennifer's daughter Broward County, Florida - School shooting As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode topics - Podcast appearances Recap of NENA 9-1-1 Goes to Washington Celebrating 50 years of 9-1-1 Kari's Law - Official signing NG9-1-1 Institute Awards Reception FCC Commissioner Jessica Rosenworcel's speech As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]

Ep 170 features Jim Marshall and Ryan Dedmon of the 911 Training Institute. As always if you have any comments, questions or you would like to be a guest on the show please send an email to [email protected]. To pre-order your copy of Jim Marshall's new book "The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 911 Center" please visit the institute website below. Sponsor - 911 Training Institute – Facebook | Twitter | Web Episode topics - Survive & Thrive Fit Challenge recap Candida Story A suicidal caller, yoga and a save Ryan's update Jim's update And more

This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services. This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan. As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected]. Sponsor - 911 Training Institute – Facebook | Twitter | Web Episode topics - Leah's 9-1-1 story Social media, Disasters and the PSAP Hurricane Harvey and the PSAP And more

Ep 168 is sponsored by the 911 Training Institute and supported by INdigital. This episode features Chris, Director of Barren-Metcalfe Emergency Communications Center out of Kentucky and was recorded at the NENA SBP conference in Orlando, Florida. In this episode Chris shares his 9-1-1 story, details on the Kentucky 9-1-1 Summit and his opinion on a possible change in the dispatch identifier of PSAP to something more fitting of what a dispatch center does now. This is an episode you don't want to miss. As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected]. Article mentioned in episode - Facebook rolls out AI to detect suicidal posts before they're reported - Web Podcast Sponsor - 911 Training Institute – Facebook | Twitter | Web Episode topics - Chris's 9-1-1 story Kentucky Training Summit www.the911summit.com Should the name PSAP be changed to something else? Should the name "dispatcher" be changed to something else? Facebook suicide detection AI

Ep 167 features Mary, Deputy Director with MACECOM out of Washington state. This episode is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. In this episode Mary talks about what is new at her dispatch center and informs our listeners of the upcoming Western Regional Conference in Tacoma, Washington. We also tackle the debate of "what is your emergency?" versus "where is your emergency?" It's a debate that has been out there for some time but has been recently brought to the frontline with the launch of FOX's new show, "9-1-1." It's an episode you don't want to miss and for more information on the Western Regional Conference follow the links below. Podcast Sponsor – 911 Training Institute – Facebook | Twitter | Web MACECOM - Facebook | Twitter | Web Western Regional Conference - We are pleased to announce that there is an app now available to support the 2018 APCO Western Regional Conference. You will need to download the "eventbase" app from the appropriate app store. Links are available at http://free.eventbase.com/download or you can use the QR code below. After you launch the app, just search for APCO and select the APCO 2018 Western Regional Conference. You can also find it by date: March 27, 2018. This app will provide the information you need: schedule, speakers, vendors and exhibitors, map, hotels, and conference center. You may mark sessions as favorites for quick access or add them to your calendar so you don't miss what is important to you. You may also search by speaker or track. Conference registration - Early Bird Registration Discount extended to Jan. 13th http://www.2018.apcowrc.org/ Requests for local events or chapter mtgs should go to [email protected] Episode topics - 5 year anniversary reflection What's new at MACECOM? What's happening at the Western Regional Conference? Highlighted speakers The Super Session Why is it important to attend a conference if you can?

Ep 166 is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. This episode features Rob "Big Mac" McMullen, director at Vigo County 9-1-1 out of Indiana and current President of NENA. In this episode we catch up on what he is doing with NENA, automated dispatching and the new FOX TV series, "9-1-1." As always if you have any comments questions or you would like to be a guest on the show please send an email to [email protected]. Podcast Sponsor - 911 Training Institute - Facebook | Twitter | Web Episode topics - Catching up with Rob Automated dispatching Dispatch Debbie FOX TV series - 9-1-1

Imagine a bright sunny day on the farm while your son plays outside. You are on your tractor and realize you don't see your son anymore. Panic sets in…Now imagine your 9-1-1 taking the call of a frantic father who has run over his child. The pain in his voice is haunting... This is what it's like, within the trenches. In this episode, you will hear stories from the IAM911 movement, a movement I started to fight the reclassification of dispatchers from clerical to protective and bring awareness to the types of calls that 9-1-1 dispatchers answer on a daily basis. This episode is the last one for 2017 and it ends with an announcement that I have been teasing for weeks. Now…you heard the warning at the beginning but I must warn you again and add that if you suffer from PTSD or have suicidal tendencies you are listening at your own risk. The stories you are about to hear are all true and come from the dispatchers who lived them. While some stories have a good outcome, the majority are horrifying. This is our reality. Your worst day is our every day. So let's start with a bang. I want you to imagine each story. Become the dispatcher who has taken each call and imagine listening…

Ep 164 features the co-founder of The Healthy Dispatcher, Adam Timm. In this episode Adam gives an overview of his history from 9-1-1 dispatcher to health and mental wellness advocate. He talks about the first ever 9-1-1 Training Summit held in Charlotte, North Carolina in partnership with the Denise Amber Lee Foundation. We also talk about resolutions for the new year and what we can do to avoid stress in the workplace. This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected]. The Healthy Dispatcher - Facebook | Twitter | Web Denise Amber Lee Foundation - Facebook | Twitter | Web Episode topics - The Healthy Dispatcher overview 9-1-1 Training Summit Avoiding stress in the workplace for the new year And more

Ep 163 features Jim Marshall, Director of the 911 Training Institute and Ryan Dedmon, Outreach Director. In this episode we reveal the details of the Survive & Thrive Fit Challenge. Per Ryan, "The Survive & Thrive Fit Challenge is a collaborative partnership between the 911 Training Institute and Within the Trenches Podcast. Jim Marshall, the Director of the 911 Training Institute, developed this challenge after Survive & Thrive, one of his more popular training classes for dispatchers. Partnering with Ricardo Martinez, the Creator of Within the Trenches Podcast and Founder of the #IAM911 Movement, both men will begin a fitness journey together. They invite dispatchers, and all other first-responders, to join them on their journey to improve overall health, wellness, and quality of life at home and work. Use #SurviveThriveFC on social media to join and share your experiences. The official logo of the Survive & Thrive Fit Challenge, created by Within the Trenches Podcast. #SurviveThriveFC" This is an episode you do not want to miss. If you have any comments, questions or you would like to be a guest on the show send an email to [email protected]. 911 Training Institute - Facebook | Twitter | Web Episode topics - An overview of the 911 Training Institute Background on Jim Marshall Background on Ryan Dedmon The Survive & Thrive Fit Challenge Reveal

Ep 162 of Within the Trenches features Megan, alternate lead dispatcher with Cascade County, Great Falls Police Dispatch in Montana. In this episode Megan shares how she got into dispatching, calls that have stuck with her and a call that resulted in something rare in the world of dispatching. She got the opportunity to meet a caller and the callers father, a man she helped save through CPR instructions she gave. This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected]. KRTV News Report - Episode topics - Megan's 9-1-1 story The calls you learn from Lifesaver And more...

Ep 161 is the last of a series of episodes recorded live at the Illinois Public Safety Telecommunications Association conference. This was a hell of a show and I look forward to returning. Thank you to everyone for hosting the show and to those who stopped by to say hello, take pictures and especially to those who were guests on the podcast. This episode features Vanessa, supervisor with West Suburban consolidated dispatch center. In this episode Vanessa shares her 9-1-1 story and those that have stuck with her. This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected]. Episode topics - Vanessa's 9-1-1 story Being suspicious of everyone Dark humor in 9-1-1 And more

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 160 of Within the Trenches features Becky, ACS, or acting communications supervisor, and Mark a telecommunicator with Southeast Emergency Communications in IL. In this episode both Becky and Mark share their 9-1-1 story, how they got started, calls that have stuck with them and how they can make one question the decisions they make in a moments notice. It's a must listen! As always, if you have any comments, questions or you would like to be a guest on the show send an email to [email protected]. Podcast Sponsor – Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud Episode topics – Becky's 9-1-1 story Mark's 9-1-1 story Calls that stuck with them Running scenarios In dispatch mode out of the center

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 159 of Within the Trenches features Rachel, Public Safety IT PM with Wake County out of NC and guest regular, director of Vigo County and President of NENA Rob 'Bigmac' McMullen. In this episode Rachel shares her 9-1-1 story. She talks about how she started in dispatch and switched over to a Public Safety IT PM. This episode spirals into hilarity as we talk about 9-1-1 topics and listen to a news story out of Polk County, FL that will have you cracking up. It's a must listen! As always, if you have any comments, questions or you would like to be a guest on the show send an email to [email protected]. Podcast Sponsor – Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud Episode topics - Funny intro Rachel's 9-1-1 story Lip cheese Trotting to jail And more

Episode 158 features Kim Turner, Communications Manager for San Bernardino County Sheriff's Department in California. She's also the President of Kim Turner LLC. In this episode Kim tells her 9-1-1 story from dispatch to a police officer and back to run a dispatch center. She shares her experience with a car accident that caused a traumatic brain injury and how dispatch saved her life. She also shares stories from two major incidents in and around her county. This is a must listen! As always if you have any comments, questions or you want to be a guest on the show, send an email to [email protected]. Podcast Sponsor - Dispatch In Depth by the IAED - iTunes | Stitcher Radio | Soundcloud Guest - Kim Turner, LLC - Facebook | Twitter | Web San Bernardino County Terrorist Attack - http://www.cnn.com/2015/12/02/us/san-bernardino-shooting/index.html Episode topics - Kim's 9-1-1 story How 9-1-1 dispatch saved her life The Christopher Dorner incident San Bernardino County Terrorist Attack And more...

Ep 157 features Tracy Eldridge, 9-1-1 Operations Lead for RapidSOS. This episode was recorded live at the 2017 IPSTA conference at the Crowne Plaza in Springfield, Illinois. In this episode Tracy shares her 9-1-1 dispatch story, her realization of having PTSD, dealing with it and her transition from the dispatch center to becoming an Industry Partner with RapidSOS. This is a must listen so please check it out and share. If there are any questions for Tracy regarding her training or PTSD advice please email her at [email protected]. As always if you have any comments, questions or you would like to be a guest on the show email [email protected]. Sponsored by Dispatch In Depth Podcast by IAED iTunes | Soundcloud | Stitcher Radio Mentioned in the podcast - PTSD BUNKER GEAR FOR YOUR BRAIN http://www.ptsdbunkergearforyourbrain.com/ Episode topics - Tracy's 9-1-1 story A call with Lexi Battling PTSD Dispatch Training A transition to RapidSOS