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Show Notes
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.
NICE – Facebook | Twitter | Web
NICE Recognizes 2018 PSAPs' Finest Award Winners
35 APCO Public Safety Quality Assurance Webinar Questions Answered
Ottawa County dispatchers involved in life-saving attempt at pool
Supported by: INdigital
Episode topics –
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What is NICE
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The importance of QA
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Telecommunicator of the Year
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And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].