Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 256 is the last episode recorded at the 2019 NAVIGATOR conference. This episode features Mike, 9-1-1 shift supervisor with San Marcos Police Department. This is an episode you do not want to miss! Supported by: INdigital Presented by: IAED Episode topics – From drawing houses to 9-1-1 professional The experience of helping a caller bring new life into the world And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 255 was recorded at the 2019 NAVIGATOR conference. This episode features Adam Timm of The Healthy Dispatcher. In this episode we recap his travels, a new book and the unicorn that is the dispatch center that has no overtime. This is an episode you do not want to miss! The Healthy Dispatcher - Facebook | LinkedIn | Twitter | Web Supported by: INdigital Presented by: IAED Episode topics – Recap of Adam Timm's travels New book Dispatch centers with no overtime How do we change how 9-1-1 is viewed? And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 254 was recorded at the 2019 NAVIGATOR conference. This episode features Ryan Chambers, Training Specialist with RapidDeploy. This is an episode you do not want to miss! Supported by: INdigital Presented by: IAED Episode topics – Recap from the Denise Amber Lee Foundation to RapidDeploy The loss of his wife and the power of the public safety family As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 253 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Open Mic where we share all types of funny and outrageous 9-1-1 calls and moments in dispatch. Supported by: INdigital Presented by: IAED Episode topics – Funny dispatch and open mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 252 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER. Supported by: INdigital Presented by: IAED Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 251 was recorded at the 2019 NAVIGATOR conference. This episode features Lori, 9-1-1 instructor with Veterans Tribute Career and Technical Academy and Lily, Communications Specialist with Las Vegas Fire and Rescue. It's an episode you don't want to miss. Supported by: INdigital Presented by: IAED For more information on the Veterans Tribute Career and Technical Academy - Facebook | Twitter | Web Episode topics – Lily's 9-1-1 story Lori's 9-1-1 story VTCTA - Dispatch Program As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 250 was recorded at the 2019 NAVIGATOR conference. This episode features Megan, Training Coordinator with Allegan County Central Dispatch out of Michigan. It's an episode you don't want to miss. Supported by: INdigital Presented by: IAED Episode topics – Megan's 9-1-1 story Triple homicide Training and beyond As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 249 was recorded at the 2019 NAVIGATOR conference. This episode features Leslie an instructor w/NENA and Doug of Showalter & Company. It's an episode you don't want to miss. Supported by: INdigital Presented by: IAED Episode topics – Leslie's 9-1-1 story A recap with Doug How calls take a toll on us Training and ethics As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 248 was recorded at the 2019 Texas Public Safety Conference. This episode features Matt, Instructor with the Denise Amber Lee Foundation and it highlights Matt's 9-1-1 story from Illinois to Las Vegas, his work with the Denise Amber Lee Foundation and what it was like in his center during 1 October, the Las Vegas active shooter incident. It's an episode you don't want to miss. Supported by: INdigital Episode topics – Matt's 9-1-1 story The transition from working in Illinois to Las Vegas, Nevada 1 October Working with the Denise Amber Lee Foundation As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 247 was recorded at the 2019 Texas Public Safety Conference. This episode features Daneille, Assistant Communications Manager with League City Police Department and Jeremy, Communications Shift Supervisor with League City Police Department.. Supported by: INdigital Episode topics – Daneille's 9-1-1 story Jeremy's 9-1-1 story Hurricane Harvey and its impact on dispatch during and after the storm As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 246 was recorded at the 2019 Texas Public Safety Conference. This episode features Hank and Dj Hunt. Their story follows a journey that started after a their daughter Kari lost her life, their granddaughters call to 9-1-1 that didn't work and a promise made to help fix that problem. Supported by: INdigital Episode topics – The story of Kari, Kari's Law and the Hunt family As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 245 was recorded at the 2019 Texas Public Safety Conference and this is Open Mic. This episode features the funny situations and phone calls that come into 9-1-1 dispatch. Supported by: INdigital Episode topics – A live audience Open Mic session As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 244 was recorded at the 2019 Texas Public Safety Conference and features the #IAM911 stories of 9-1-1 professionals who attended the Imagine Listening session. WARNING…THIS EPISODE CONTAINS STORIES THAT COULD CAUSE A TRIGGER. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. The following stories are all true and come from the dispatchers who live them. This is an episode you do not want to miss! Supported by: INdigital Episode topics – A live audience Imagine Listening session As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 243 was recorded at the 2019 Texas Public Safety Conference and features Carrie and Sara, public safety dispatchers with Sugar Land Public Safety out of Texas. This is an episode you do not want to miss! Supported by: INdigital Episode topics – Carrie's 9-1-1 story Sara's 9-1-1 story Ride along stories Early 9-1-1 calls As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 242 highlights the experience of once dispatch, always dispatch, the experience of being present during an End of Watch and a message to my friend Brian, aka Butter, aka B3 (Baker 3.) Episode topics – Coming home to my public safety family The experience of an End of Watch Paying respects to my friend B3 As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 241 features stories from the #IAM911 movement. You will also hear two powerful stories from dispatchers out of Idaho and Illinois. Both of them have written and shared them throughout social media and now, you will hear them tell it on this podcast. This is an episode you do not want to miss! Supported by: INdigital Episode topics – Stories from the #IAM911 movement Diana's story - The dreaded call Cori's story - My suicidal call As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 240 features State of Alabama Market Manager with INdigital, Caleb. In this episode we visit his public safety background along with a look at the devastation caused by the EF4 tornado that hit Lee County, Alabama on March 3, 2019. This is an episode you do not want to miss! Supported by: INdigital Episode topics – Caleb's 9-1-1 story Responding as an EMT after the destruction of a tornado in 2011 EF4 tornado in Lee County, Alabama on March 3, 2019 As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 239 features the story of how I met Gary Allen, former dispatcher of 20 years, technical writer, former editor of Dispatch Monthly and Dispatch Magazine On-line, and how this one connection changed my life. This is an episode you do not want to miss! Cult of Mac - Remembering Gary Allen, Apple stores' most devoted overnight camper 911ceu.com - Web Supported by: INdigital Episode topics – How I met Gary Allen A connection that changed my life Allegan County pursuit audio As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 238 features First Vice President Monica Million and current NENA President Jamison Peevyhouse. This is an episode you do not want to miss! NENA - Facebook | Twitter | Web Supported by: INdigital Episode topics – 9-1-1 Goes to Washington recap 9-1-1 dispatcher reclassification NENA teaser announcement As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 237 features FCC Commissioner Jessica Rosenworcel. In this episode we talk about her support and advocacy for 9-1-1 dispatcher reclassification and her work with Congresswoman Norma Torres. This is an episode you do not want to miss! FCC Commissioner Rosenworcel – Podcast | Twitter | Web Supported by: INdigital Episode topics – 9-1-1 dispatcher reclassification Ongoing support for 9-1-1 dispatchers Her work with Congresswoman Norma Torres As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 236 features U.S. Representative for California's 35th District, Congresswoman Norma Torres. In this episode we recap episode 117, which was the first time we spoke, and now, three years later, the fight to reclassify 9-1-1 dispatchers under the protective class continues. Thank you Congresswoman Torres, for your time, your effort, your amazing staff and for the big announcement. This is an episode you do not want to miss! Congresswoman Norma Torres – Facebook | Twitter | Web Supported by: INdigital Episode topics – Recap - Episode 117 9-1-1 dispatcher reclassification A big announcement As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 235 features my wife Rebecca and a cameo from our 14 year old son Logan. We share stories from our family life during my time as a 9-1-1 dispatcher and read responses from #IfICouldTellYouOneThing. Supported by: INdigital Episode topics – Family life during my time as a 9-1-1 dispatcher As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 234 features Mel of the HumorUs Podcast and we go over Buzzfeed's 16 WTF 9-1-1 calls that will make you question humanity. It's an episode you do not want to miss. HumorUs Podcast - Facebook | Instagram | Twitter | Web Supported by: INdigital Episode topics – Buzzfeed's 16 WTF 9-1-1 calls that will make you question humanity As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 233 features Rachel, Communications Training Officer and 9-1-1 dispatcher out of Michigan. It's an episode you do not want to miss. Supported by: INdigital Episode topics – Rachel's 9-1-1 story Calls that stick with us Auditioning for MasterChef A call to action to FOX As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 232 covers a recap of travels, responses to questions from listeners and more! It's an episode you don't want to miss. Supported by: INdigital Episode topics – Recap of travels #IfICouldTellYouOneThing What it once was… - A look into the future of 9-1-1 dispatch As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 231 is an Imagine Listening episode and features stories from the #IAM911 movement. Supported by: INdigital Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 230 features Erica, dispatcher and CTO with Calhoun County 9-1-1 out of Michigan. Supported by: INdigital Episode topics – Erica's 9-1-1 story Taking a call for someone you know working in the area you live in Becoming a CTO and advice for others who are interested in doing it As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 229 features Tracy Eldridge, Public Safety Community Engagement Manager with RapidSOS and Dr. Michelle Lilly. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois. Supported by: INdigital Contact Tracy at [email protected] or find her on Facebook and Linkedin Dr. Michelle Lilly / 911 Recovers - Facebook | Twitter | Web Episode topics – Dispatch and PTSD 911 Recovers A look at Tracy's closing speech on her PTSD story As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 228 features Juan, telecommunicator with Lake County Sheriff's Office, IL. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois. Supported by: INdigital Follow Juan on Facebook | Instagram | Snapchat - ninejuan1 | Web (Dj services) Episode topics – Juan's 9-1-1 story America's Most Wanted Juan's transformation As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 227 is a live audience episode of Open Mic. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois. Supported by: INdigital Episode topics – Open Mic & outrageous 9-1-1 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 226 is a live audience episode of Imagine Listening and Open Mic. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois. Supported by: INdigital Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 225 features Jennifer, dispatcher and CTO with Ogle County Sheriff's Office, Rob McMullen, Director of Vigo County 9-1-1 out of Indiana and Immediate Past President of NENA and was recorded live from the 2018 IPSTA Conference in Springfield, Illinois. Supported by: INdigital Episode topics – It could happen to you - a session by Rob on an on duty officer death As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 224 features Nathan Lee and Ryan Chambers of the Denise Amber Lee Foundation and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference. Denise Amber Lee Foundation - Facebook | Twitter | Web Supported by: INdigital Episode topics – The story of Denise Amber Lee The Denise Amber Lee Foundation Accomplishments The future As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 223 features Open Mic stories and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference. Supported by: INdigital Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 222 features the #IAM911 stories of the professionals of Alabama and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference. This episode also features an anonymous article called, "But we are secretaries…" Supported by: INdigital Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 221 features Meagan, Megan and Ryan, 9-1-1 professionals with Ottawa County Central Dispatch Authority out of Michigan. NICE – Facebook | Twitter | Web NICE Recognizes 2018 PSAPs' Finest Award Winners Ottawa County dispatchers involved in life-saving attempt at pool Supported by: INdigital Episode topics – Meagan, Megan and Ryan share their 9-1-1 stories Vegas Save Telecommunicator of the Year And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 220 features Tanya Lee, Manager of Evans Care Console Cleaning and Preventative Maintenance, and Rob McMullen, Director of Vigo County 9-1-1 and Immediate Past President of NENA. This was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference. Supported by: INdigital Episode topics – How a clean center can help your dispatchers As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 219 features Ashley, Senior TC and Amy, Shift Lt. with Randolph County 9-1-1 and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference. Supported by: INdigital Episode topics – Ashley's 9-1-1 story Amy's 9-1-1 story As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 218 was recorded in front of a live audience and this is Open Mic. This episode covers the funny and outrageous stories of 9-1-1, the lighter side, and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference. Supported by: INdigital Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 217 features the #IAM911 stories of the professionals of North Carolina and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference. Supported by: INdigital Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 216 is an Imagine Listening episode and covers the Las Vegas shooting. You will hear disturbing audio as well as powerful stories from dispatch. Supported by: INdigital Episode topics – Las Vegas Shooting As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 215 features Laurel, telecommunications, ATAC trainer, along with Susan, SGT, shift supervisor with Rutherford County 911 Communications and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference. Supported by: INdigital Episode topics – Laurel's 9-1-1 story Susan's 9-1-1 story As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 214 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Open Mic session. Supported by: INdigital Episode topics – Open Mic/Funny 9-1-1 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 213 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Imagine Listening session. Supported by: INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 212 is a surprise episode. Please listen and share. Supported by: INdigital As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP. NICE – Facebook | Twitter | Web NICE Recognizes 2018 PSAPs' Finest Award Winners 35 APCO Public Safety Quality Assurance Webinar Questions Answered Ottawa County dispatchers involved in life-saving attempt at pool Supported by: INdigital Episode topics – What is NICE The importance of QA Telecommunicator of the Year And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 210 features Doug and Jill of Showalter and Company. This episode was recorded at the Venetian in Las Vegas, Nevada during the 2018 National APCO conference. Please support the podcast by supporting our sponsor. Showalter & Company – Facebook | Instagram | Twitter | Supported by: INdigital Episode topics – Jill's 9-1-1 story Make or break call Doug's story Dispatching in the LA area Showalter & Company And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 209 features Brian, dispatch supervisor, tactical dispatcher out of Southern California and instructor for Kim Turner, LLC. This episode was recorded in the Sands Expo of the Venetian in Las Vegas, Nevada during the 2018 National APCO conference. Please support the podcast by supporting our sponsor. Kim Turner, LLC – Facebook | Instagram | Twitter | Supported by: INdigital Episode topics – Brian's 9-1-1 story Tactical Dispatching What it is What does it take to do it How does a center build a team Teaching for Kim Turner, LLC. As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 208 is a live audience episode and was recorded at the 2018 National APCO conference. This is going to be the second part of Imagine Listening called, Open Mic. In this episode we share some hilarious moments where dispatchers have keyed up on accident and had blunders over the radio as well as calls that can only make you laugh and wonder if this is real life. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for this great conference. Please support the podcast by supporting our sponsor. Kim Turner, LLC – Facebook | Instagram | Twitter | Supported by: INdigital Episode topics – Open Mic Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 207 is a live audience episode and was recorded at the 2018 National APCO conference. Today is #IAM911 Day and the stories in the episode represent the #IAM911 Movement. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for your great conference. Please support the podcast by supporting our sponsor. Kim Turner, LLC – Facebook | Instagram | Twitter | Supported by: INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].