TubbTalk: The Podcast for Managed Service Providers

In this interview, Richard talks to Dan Scott, the IT Nation Community Director, EMEA, for ConnectWise. The IT Nation is an MSP community group, brought to you by ConnectWise, the IT software and services company.IT Nation membership includes conferences, community events, product trainings and more. The supportive community is what really helps MSPs to grow their business and thrive, even in times of uncertainty. This interview was recorded live at the IT Nation Event in Orlando, Florida, in November 2022.Dan told Richard how IT Nation works and the kinds of events they run, why they’re committed to an open eco-system, and how he got started in the industry. They also discussed ConnectWise Evolve, which was previously part of HTG.They also discussed why MSPs should embrace peer groups and how the IT Nation groups work. Dan explained the feedback scorecard and how members measure their progress. He also told Richard about how the peer groups work around the world, and what’s coming up next in the event space.Mentioned in This EpisodeConnectWiseDattoEvent: IT Nation ShareCompTIAThe Tech TribeEvent: Acronis CyberFit SummitBook: Bob Burg: The Go-GiverConnectWise EvolveEvent: IT Nation ConnectEvent: IT Nation Secure

In this episode, Richard Tubb talks to James Slaby. James is the Director of Cyber Protection and Solutions Marketing at Acronis. This role sees him creating assets, identifying markets to expand into and delivering talks and webinars on all things cybersecurity. Acronis are a multinational tech company with a focus on cyber protection, cybersecurity and supporting MSPs and businesses to keep their data safe. This interview was recorded live at the CyberFit Summit in Miami, Florida, in November 2022.James and Richard talked about what cyber protection is, and why MSPs need to help their clients to understand that it’s a continual process. James also explained the importance of cyber protection for cloud services.They discussed where MSPs and their clients are exposing themselves to attacks, why all businesses need disaster recovery, why MSPs should protect their clients against ransomware attacks, and how cybersecurity awareness training can help businesses.James also talked Richard through some of the Acronis products and why the solution is so easy to deploy. They looked at how the company has become a household name and how sports team-ups have helped – and how MSPs can do the same.Mentioned in This EpisodeHow to register for next year’s CyberFit eventChannel Futures articleeBook: Assessing the Software Supply Chain Cybersecurity RiskAcronis CyberFit Sports Team-up

In this bonusode, two previous guests on TubbTalk speak to each other. This fireside chat was recorded virtually in September 2022.Emily Glass is the President and CEO of Syncro. They’re an all-in-one RMM, PSA and remote access tool that helps managed service providers - MSPs - run more profitable businesses. Vera Tucci is the co-founder and CEO of T-Consulting, an MSP and COMIT. They provide co-managed IT and cybersecurity support to SMBs without an internal IT department and larger companies looking to improve their teams.They talk about the challenges of running an IT business, and the after-effects of the covid pandemic. Emily and Vera discuss how to juggle work and home life, and why it’s important to be more authentically yourself at work.Emily explains how she manages her team when they’re fully remote, and Vera talks about the difficulty of employing younger people who’ve never worked in person in an office. They both talk about the need to develop a strong company culture.They also talk about the importance of communication – both externally with clients so they know what you’ll deliver and what to expect of your working relationship, but also internally with teams, especially if they’re inter-generational. Mentioned in This EpisodeDattoSyncroT-Consulting

This special episode marks the end of the Ultimate MSP Crossover event that took place in September 2022.Podcast host Paul Green serves as the quiz master to test his fellow podcasters on their knowledge of all things tech and IT. Who will win - Team Atari or Team Commodore? And how much do these experts really know? Tune in to find out!

This bonusode features a snippet of Richard Tubb’s interview with Maggie Philbin, former TV presenter on tech show Tomorrow’s World and the founder of TeenTech.In this snippet, Maggie talks about young people's views on IT and how to encourage them to see it as a viable career, and how we can encourage young girls into tech.You can find the full interview here.

This bonusode features a snippet of Richard Tubb’s interview with Chris Brogan. Chris is a best-selling author, keynote speaker and consultant.In this snippet, Chris talks about how business owners can be kind to themselves and how to handle a depressive episode.You can find the full interview here.

This bonusode features a snippet of Richard Tubb's interview with David Allen, creator of the Getting Things Done Methodology.In this snippet, David explains how GTD helps with mindfulness, and how he implements the methodology in his own business and lifeYou can find the full interview here.

In this episode, Richard speaks to Emily Glass, President and CEO of Syncro. They’re an all-in-one RMM, PSA and remote access tool that helps managed service providers - MSPs - run more profitable businesses.She and Richard talk about managing a remote team, why a combined PSA/RMM is good for MSPs and how the MSP market has changed since Emily started in the industry.Plus, Emily shares Syncro’s Philosophy on PSA Integration, their licencing model, the challenges of long-term contracts with vendors, what it’s like being one of the few female vendor CEOs and why there aren’t more of them.They discuss how Syncro helps MSPs grow their businesses and their future plans, how to support a remote team and why Syncro is a human-focused company first.Emily also shares openly about her own meditation practice and that of the C-suite team, the importance of time management and work/life balance, and the people who’ve been mentors for her throughout her career.Mentioned in This Episode RMM & PSA tool: Datto (now part of Kaseya)Automated backup: BackupifyCloud services tool: AkamaiVideo communication platform: BrightcoveMeditation app: HeadspaceCasana CEO and Emily's mentor: Austin McChordAmerican businesswomand and Emily's mentor: Ursula Burns

In this episode, Richard talks to Shabad Chawla, the founder of London-based MSP techsapiens. Its managed service framework is based on the UK’s Cyber Essentials scheme and other relevant industry standards. This allows Shabad to offer a profitable niche service.Shabad tells Richard about the tech stack they use in techsapiens, how they use the Keepabl solution and their relationship with the team there. He also explains why he believes GDPR is an opportunity for MSPs.They also discuss how MSPs can find the best vendor partners to work with and why techsapiens focuses on helping clients with Cyber Essentials accreditation. Plus, Shabad shares the best and worst things about running an MSP, what he gets from MSP peer communities, and how he sees the future of the industry.Mentioned in This Episode Autotask from Datto/KaseyaSales platform: ZomentumDocumentation: IT GlueGDPR compliance training: KeepablCybersecurity: CyberSmartUK government cybersecurity scheme: Cyber EssentialsVideo hosting and sharing: VimeoCreate step by step guides: TangoCreate step by step guides: ScribeCreate step by step guides: SnagitThe Tech TribeDiscord channel: MSPs in the UKMSP Geek Slack channelAI tech support: MoveworksMSP admin portal: Microsoft LighthouseM365 monitoring: MSP Easy Tools

In this episode, Richar talks to Alex Martin. Alex is the cyber security analyst for UK-based LMS Group, a role he took on after achieving a degree in cybersecurity and forensic computing. LMS support a range of businesses of different sizes; they provide consultancy, break/fix, security compliance and virtual CIO services.We talk about the tools they use in LMS Group, including PSA, RMM and phishing simulation and training. Alex explains how the usecure simulation tool is used internally with new starters and to educate new and existing clients about human risk. He also tells me how he shares the results of those tests with clients, and the importance of viewing them as a learning opportunity and not a reason to tell someone off. Plus, he tells me how the tool helps LMS Group to grow, as well as about their relationship with usecure.Mentioned in This EpisodeConnectWiseCloud app management tool: AutomateM365Cisco MerakiusecureZen SoftwareCyber Reason podcastDark Net Diaries podcastBook: David Sanger: Perfect WeaponBook: Kevin Mitnick: The Art of Deception

In this episode, Richard talks to Keith Edmunds of Tiger Computing to learn more about Linux for MSPs.They discuss:Why businesses use Linux over the traditional Microsoft solutionsHow the advent of Cloud Computing means people worry less about their operating system theyThe benefits to MSPs of focusing on a niche rather than trying to be a "Jack of All Trades"How MSPs can partner with Tiger Computing to support their clients who use Linux

In this interview, Richard speaks to Scott Riley, the founder of Cloud Nexus, a UK-based MSP specialising in the Microsoft Stack. Scott explains that he decided to niche the business to give a better service, outsourcing other tasks to select partners.Richard and Scott discussed the pros and cons of working with the Microsoft Stack, and how niching into using it led Scott to set up the Microsoft 365 Masterclass.Scott shared which tools he uses in Cloud Nexus and why MSPs should outsource their helpdesk. He also shares honestly about the limitations of outsourcing and when it’s not the best option.Richard also asks Scott about the SOC and helpdesk support he gets from Uptime Solutions, the relationship they have with Cloud Nexus, and why Uptime’s company culture makes them a great fit for the business. Plus, Scott shares the best and worst things about running an MSP.Mentioned in This EpisodeMicrosoft 365AzureMichael Gerber – The EMyth RevisitedUptime SolutionsLinux Collaboration software: SharePointM365 MasterclassThe Tech TribeHalo PSADattoAccounting software: XeroHeimdall via BrigantiaPax8Documentation tool: IT GluePassword sync: KeeperCybersecurity Awareness training: KnowBe4usecureCofense (formerly PhishMe)Third party web content filter: AnyDNS Bit DefenderSophosIntercept XConnectWise (formerly Continuum) Service desk: InBayMSP Coach: <a href="https://www.petematheson.com/" rel="noopener noreferrer"...

In this episode, Richard talks to Matt Jarett, the co-founder of DaMTech. They support small businesses in the North East of England. He describes them as a hybrid MSP, offering cloud, VoIP and software solutions. However, their SMB clients also need help with CCTV, cabling and other general tech advice.He and Richard discuss why DaMTech chose to partner with Giacom and the specific solutions they use, including M365 Secure. Matt also explains how using Vade email security and Acronis data backup save them time.Matt explains the Microsoft cloud offerings he likes, and why he uses them with the small businesses he supports. He and Richard also discuss how MSPs can secure client data in the cloud, and why VoIP services have been such a successful offering for DaMTech.Mentioned in This EpisodeGiacomAcronisEmail security VadeExclaimer email signature

In this episode, Richard is joined by Paul Croker, founder of 18IT. Paul describes his business as doing IT differently, with a cup of tea and some rock and roll. He aims to make the complex simple, and seeks to help small and medium sized enterprises protect what is important to them, and to their clients.They talk about Paul’s experience of transitioning from a large, corporate IT team to running his own MSP. Paul shares the tools he uses in the business and the kind of support he provides.They discuss partner relationships, and how Pax8 differs from other vendors. Paul explains the culture at Pax8, how they help him grow, and how he’s inspired by some of the key team members. Plus, Paul talks about the highs and lows of running a business, and why MSPs need to build better connections with vendors.Mentioned in This EpisodeConnectWiseDattoPax8The TechTribeHiemdallSentinelDropsuiteSimon RosemeyerTimothy HughesAndy Bounds

Have you ever wondered which are the tools or solutions that help making your peers Managed Service Provider businesses profitable? Richard Tubb here, to let you know that the next season of TubbTalk, the podcast for IT consultants, is going to be focused on MSP tools. Now if you work in the IT Managed Service Provider space, then TubbTalk has always brought you interviews with the smartest, most successful people in our industry. Well, this season, we're interviewing your fellow MSP business owners to understand which platforms and solutions they use to either save them money or make them money. We'll be speaking for instance to MSP owners such as Paul Croker of 18IT, Scott Riley of Cloud Nexus and Shabad Chawla of Tech Sapiens, amongst many others, to hear the tools that they use to bring their businesses success. So our MSP tool season starts on Sunday, the eighth of May 2022. So make sure you subscribe to TubbTalk the podcast for IT consultants in your favourite podcast player, or visit tubb.co forward slash TubbTalk for all the details. I'll see you there!

Chloe Cameron is the Chief People Officer EMA at PAX8. She describes her current role at Pax8 as nothing short of enabling people to do the best work of their lives at the business.&nbsp;Chloe tells Richard how she defines culture and what it looks like within Pax8. She explains why you should be clear on your values and purpose, and how to encourage the right culture in your MSP.&nbsp;They also talk about what to do if someone isn’t the right fit for your business, the skills Chloe uses every day and what it’s like being a Woman in IT. Chloe also shares her advice for women joining the IT industry.&nbsp;From a business perspective, they explore how to encourage more women into IT and how to manage a hybrid workforce. Plus, they look at why women are less assertive than men and how we can start to break the bias in the workplace.&nbsp;They also talk about managing your energy levels and expectations as an introvert, and supporting good mental health in the workplace.&nbsp;Mentioned in This EpisodeJim Dethmer: The 15 Commitments of Conscious Leadership

In this episode, Richard talks to Shruti Ghatge. Shruti is the co-founder and CEO at Zomentum, a company that is redefining MSP sales. They describe themselves as the revenue centre of a technology partner business; customers use them to produce quotes, manage revenue and track client accounts. Shruti explains to Richard where the idea for the business came from and how it differs from other, more traditional revenue platforms. They talk about how Zomentum helps MSPs with the sales process and how you can reframe it to make it less scary for you and your clients.&nbsp;They also discuss how you can use the tool to assess where your clients are and what they might need, why we should move away from the QBR review model and how the Goolash acquisition will make it easier to manage licences and billing.&nbsp;Mentioned in This EpisodeQuoteWerksGoolash (now Zomentum Connect)The Tech Tribe

In this episode, Richard speaks to Blair Lyon, VP of Cloud Experience for Linode. They accelerate innovation by making cloud computing simple, accessible, and affordable to all.Blair himself is a sales marketing and technology expert, with over 25 years’ experience building businesses and delivering award winning solutions for the Fortune 1000. They talk about what makes Linode different and why they have so many fans in the IT space. Blair explains what the alternative cloud is and how you can use it alongside another cloud solution. Richard and Blair discuss the Linode customer service model, how MSPs can use the alternative cloud for a competitive advantage, the cloud services Linode offer and how they manage cybersecurity internally.Blair also explains why MSPs might choose Linode and partner with them rather than the ‘big three’ cloud provider, and how you can get started with cloud computing. And he shares what the recent Akamai acquisition means for the company.Mentioned in This EpisodeAmazon Web Services (AWS)Microsoft AzureGoogle CloudKubernetesAkamaiOVH cloudCloud software: Digital OceanCode software tool: TerraFormRansomware protection: Guardicoreebook: The MSP’s Guide to Modern Cloud InfrastructureCloudFlareDon Norman: Design of Everyday ThingsDave Peterson: Play BiggerInspirational speaker and author: Simon SinekExactTarget (now SalesForce)Infrastructure software: EquinixSales &amp; marketing expert and author: Jay BaerTeam workspace: SlackTeam workspace: Confluence

In this episode, Richard talks to Ben Jenkins, Senior Solutions Engineer at ThreatLocker. ThreatLocker is an application allowlisting, ring-fencing and data storage control platform that protects businesses from malicious and misuse software.&nbsp;They talk about what ThreatLocker offers MSPs, what zero trust means, and how to deploy the software for better cybersecurity. Ben explains what elevation control and data storage control are, and the tools ThreatLocker integrates with.&nbsp;Richard and Ben discuss why MSPs shouldn’t rely solely on antivirus and how antivirus allowlisting works as well as usability vs security. They look at how ThreatLocker is licenced, the subscription options, partner programmes and why they don’t work with SMBs.&nbsp;Plus, Ben shares the resources he uses to stay up to date with the current situation in cybersecurity and the broader IT industry, and who inspires him in business and life.&nbsp;Mentioned in This EpisodeSlack: https://slack.com/intl/en-gb/Splunk: https://www.splunk.com/AppBlock for Android: https://www.appblock.app/Freedom for iOS: https://freedom.to/freedom-for-iosRSS Feed Reader: Pocket https://getpocket.com/en/Backup Tool: Veeam https://www.veeam.com/vm-backup-recovery-replication-software.htmlChannel E2E: https://www.channele2e.com/The Register https://www.theregister.com/The Verge: https://www.theverge.com/The Bleeping Computer: https://www.bleepingcomputer.com/MSP sub-Reddit: https://www.reddit.com/r/msp/

If sales is important to your business, but you still find sales an uncomfortable or difficult process - then you will find my conversation with experienced IT sales professional Paul Lloyd of interest.In my chat with Paul, we discuss why so many MSP’s waste time chasing business they were never likely to win, how you can qualify business at each stage of the sales cycle, and we explore Paul’s system for minimising wasted time and maximising closed business.

In this episode, I speak to Claire Jenks and Pascal Fintoni about content marketing for MSPs. Claire helps tech businesses, consultants and memberships reach their potential and make the biggest impact through design, content and business management. Pascal Fintoni is a digital marketeer, video marketing expert, speaker, trainer and webinar host who helps businesses build their online reputation.They talk about what content marketing is and why it’s so important; why MSPs should embrace it and how to get started. Plus, Claire shares the best type of content for MSPs.Pascal explains the three key phrases that all MSPs should know to leverage content successfully, how to upgrade and repurpose content, how to avoid overwhelm and when to outsource.Mentioned in This EpisodeClaire Jenks Graphic DesignPascal Fintoni Digital Marketing

In this episode, Richard speaks to Michelle Ragusa-McBain, Global Lead and Channel Community Evangelist for MSP and XaaS at Cisco. And, Michelle is a former chair of CompTIA's Advancing Women in Technology community and a driving force in the industry.They talk about Cisco’s security stack, and their popular tools Meraki, Duo and Umbrella. Michelle explains how the company has evolved to be an MSP partner, and how they’re working to develop stronger relationships.She also explains how their offerings are suited to businesses around the world, and what Cisco partners sometimes overlook. Plus, Michelle explains what XaaS is and why it’s good for customers and businesses, what’s changed in the IT industry and how the changes have led to opportunities for MSPs.Richard asks Michelle about her experiences as a woman in tech, how we can get more women and girls interested in STEM, and what employers can do to mentor and inspire female employees. Mentioned in This EpisodeFind your SSI scoreMSP marketing expert Robin RobinsTruMethods framework for MSPsCompTIACompTIA Advancing Women in Technology

In this bonus episode of TubbTalk, Richard speaks to Arvind Parthiban, co-founder and chief technology officer at Superops.ai. Arvind talks about their funding news, the new features they’re introducing and AI-based implicit alerting function.Plus, Arvind tells Richard about what SuperOps offers and how they’re different from a traditional RMM or PSA tool, how they built rapidly and with automation at the forefront of everything they do.They talk about the platform’s implicit alerting function and how it makes life easier for MSPs, what the newly-secured funding means for the company and their customers, future plans, and how SuperOps will maintain a user-friendly ethos. &nbsp;Mentioned in This EpisodeSuperOps.aiAddition CapitalTanglin Venture Partners

In this episode, Richard talks to Amanda Stewart. Amanda is the managing director of Edinburgh-based MSP Illuminate, which supports local businesses and charities. And the business has a very strong focus on putting customer service as their number one priority.&nbsp;She started the business when her daughter was six months old to give herself the flexibility her employer wouldn’t. Amanda says it’s been a lifestyle business so she can be available for her kids whenever they need her.&nbsp;Amanda tells Richard about the kind of businesses she works with, and how she spots people who won’t be a great fit. Customer service and relationships with clients are vital for Illuminate, and she explains how she prioritises that.&nbsp;Amanda and Richard also discuss Illuminate’s MSP stack, how to talk about cybersecurity with clients and the challenges of being a business owner. Plus, Amanda explains why she decided to become a GDPR consultant and how that’s helped her clients.&nbsp;She also reveals why she still works in the technical side of the business, her thoughts on the labels ‘techy’ and ‘geek’. And she and Richard discuss being a woman in a male-dominated industry and how schools and those in the MSP industry can encourage young people into the sector.&nbsp;Mentioned in This EpisodeusecureBusiness for GoodCompTIAThe Tech TribeConnectWise EvolveFederation of Small BusinessesBritish Chambers of Commerce

In this episode, Richard talks to Nancy Sabino, the VP of Sales and Marketing for Synetek Solutions. They’re an integrated, outsourced IT department in Texas. Previously, Nancy was CEO of SabinoCompTech.&nbsp;She tells Richard how the merger came about and how she and her business partner (also her husband) built the business with selling it in mind. She also talks about the tools she used in SabinoCompTech and why it’s a good idea to use a stack from one provider if possible.&nbsp;They discuss why Nancy uses the term ‘outsourced IT department’ and why niching is a good thing. Plus, she explains why their business decided to focus on providing compliance strategy support to local medical and care companies.&nbsp;Nancy talks openly about the best and worst bits of running an MSP and what it’s like running a business with her husband. She talks about her early experiences in the tech space and how to encourage more young women to consider STEM careers.&nbsp;Richard and Nancy also talk about branding, the business benefits Nancy’s podcast and videos have brought, and how she got the confidence to get started. And, she explains what she gets out of being part of peer communities.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; Mentioned in This EpisodeKaseyaThe Tech TribeJim Collins: Good to GreatASCIIChannel FuturesPodcast: IT4WhiskeyChannelPro NetworkNerdy Girl SuccessSabinoCompTech on YouTube

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.Mentioned in This EpisodeSkyline IT ManagementTo DoThe IT Business Owner's Survival GuideCompTIAThe Tech TribePax8Sensible Cyber Parenting

In this episode, Richard is joined by Maggie Philbin, OBE. She has worked in radio and television for over 30 years on a wide range of science, medical and technology programmes from Tomorrow's World to Bang Goes the Theory.&nbsp;&nbsp;In 2008, she co-founded TeenTech, an award-winning organisation which works across the UK getting young people innovating, creating building skills and preparing for a fast-changing future.Richard and Maggie talk about what the government can do to encourage more young people into STEM subjects, how young people view the IT and tech sectors, and how businesses can encourage more women into the industry.&nbsp;And, Maggie shares what she finds exciting about the tech space right now, how she started in TV and why she was attracted to a career in tech. Plus, she answers a series of quick-fire questions submitted by listeners of the show.&nbsp;Maggie also talks extensively about her time on Tomorrow’s World, the inventors she enjoyed meeting and the challenges of doing live TV. She explains why she set up the TeenTech initiative and how it helps young people find real opportunities for their futures.&nbsp;Mentioned in This EpisodeTeenTechThe TeenTech Live NewcastleTomorrow’s WorldComputer Weekly Most Influential Women in Tech listNorthern Power Women

In this episode, Richard speaks to Jennifer Bleam of MSP Sales Revolution. She works with a small number of MSPs to scale the cybersecurity mountain. She helps them with pricing, packaging and a go-to market strategy. This includes sales and marketing, time management and financials. Jennifer and Richard talk about why you should use a compliance framework from NCSC or NIST to talk about cybersecurity with your clients, the one tool you should have in your stack, and assumptions that MSPs make about their clients.They also discuss how Jennifer helps her clients to close sales, her tips for successfulMSP marketing, and why you should consider using both video and webinars.&nbsp;Plus, they talk about cybersecurity insurance for your MSP clients, how to sell cybersecurity to clients who don’t see the risk and how you can help all your employees successfully sell your business.&nbsp;Mentioned in This EpisodeEssential EightCIS controlsNISTNCSCCyber EssentialsDan Sullivan: Who Not How: The Formula to Achieve Bigger Goals Through Accelerating TeamworkKeenan: Gap Selling

In this episode, Richard talks to Vera Tucci. Vera is the co-founder and CEO of T-Consulting, an MSP and COMIT. They provide co-managed IT support to SMBs without an internal IT department and larger companies looking to improve their teams.&nbsp;She tells Richard how someone without a tech background ended up CEO of a tech company, what it’s like working with your husband, and why she kept the fact they were a couple a secret at first.&nbsp;They also talk about what a COMIT actually is, how an internal challenge led to the founding of a side company and how a separate, failed business attempt for Vera led to an inspirational TEDx talk.&nbsp;And, Vera shares her thoughts on how MSPs can keep their clients safe, what they need to stop doing when it comes to cybersecurity, the tools you should use and the tools to avoid, and why constant education is key.&nbsp;Mentioned in This EpisodeT-ConsultingGlobaldashVera's TEDx Talk: Tears and Tequila

In this episode Richard speaks to Olesia Klevchuk. Olesia is the Principal Product Marketing Manager for Email Security at Barracuda Networks. Barracuda are a cybersecurity company, providing security solutions for organisations all over the world. They offer email, network and application security as well as data protection, and are the partner of choice for businesses from North America, America and Europe who need to take security seriously.Richard and Olesia talk about current trends in email security and Barracuda’s solution, where cybercriminals focus to exploit email vulnerabilities and how MSPs can detect threats.They also talk about the mistakes MSPs make with keeping their clients safe, how to protect clients against ransomware, external resources you can use to protect your clients and the Barracuda Office 365 email threat scanner. Plus, Olesia shares why she chose a career in tech, who and what have been positive influences on her career and how to encourage more women and girls to work in the IT industry.Mentioned in This Episodee-book – 13 Threat Types to Know Right NowWebinar archiveBlogs

In this episode, Richard talks to Grace Marshall, Productivity Ninja and award-winning author of four books, including the best-selling "How to be Really Productive”.&nbsp;**please note, this interview contains several uses of a mild profanity**She describes herself as naturally disorganised, but managed to start her business while raising two children. Her clients kept asking how she did it, so she decided to share her advice with them.&nbsp;They talk about why people struggle to get things done and how to take a step back when that happens. Grace explains how to spot signs of stress, and the difference between the fast and slow brains. And they discuss the importance of rest, no matter how scary it seems.&nbsp;Grace shares her top productivity tips for MSP owners, explains what ‘recharging’ is and why it’s important for high achievers, and she and Richard discuss how to achieve the seemingly impossible goal of inbox zero. Mentioned in This EpisodeGrace's new book, StruggleGrace's websiteGrace Marshall: 21 Ways to Manage the Stuff That Sucks up Your TimeGrace Marshall: How to be Really ProductiveRichard Tubb: The IT Business Owner's Survival GuideDaniel Kahneman Thinking, Fast and SlowDavid Allen Getting Things DoneGraham Allcott Productivity NinjaThink Productive

In this interview, Richard speaks to Baroness Elizabeth Berridge, Minister for Women and Equalities for the UK within the department of International Trade in February 2020. She’s also a Minister in the Department for Education.&nbsp;Her role is varied, with no two days the same. She attends Parliament for questions and works across government. She assists the Home Office with its Violence Against Women and Girls strategy and with domestic abuse issues. She speaks to women in all kinds of roles to learn about their lived experiences and works to support young women into tech and STEM.&nbsp;They talk about how to encourage more women to join the tech industry, and why employers need to be a part of that, and they examine the idea that STEM subjects are only for boys.&nbsp;They also discuss new apprenticeship schemes and how these can help young people learn about technology, how the government’s ‘Build Back Better’ scheme offers opportunities for women, and how Baroness Berridge’s favourite proverb encourages her to ask for help and support.&nbsp;Mentioned in This EpisodeDiversity Champions NetworkSkills and Post-19 Education BillHome Office Violence Against Women and Girls StrategyBuild Back BetterBaroness Berridge's website

Richard Tubb here to let you know that the next season of TubbTalk - The Podcast for IT Consultants is going to be a very special one!For season 3 of TubbTalk, we're focusing on the amazing Women in Tech.If you work in the IT Managed Service Provider space, then TubbTalk has always brought you interviews with the smartest, most successful people in our industry.We've interviewed some amazing ladies on TubbTalk before, but I asked myself, what if we recorded an entire season focusing purely on amazing women in tech?So, in season 3 of TubbTalk you can hear from the women who are blazing a trail in all aspects of technology.For example, if you want to learn about email security, then we're speaking to Olesia Klevchuk about ransomware of how to protect your clients.If you want to hear advice on overcoming struggle and finding the hidden opportunities in life, we're speaking to author Grace Marshall.Plus, we'll be speaking to successful MSP owners from all across the world like Vera Tucci, Nancy Sabino and Diana Giles.Our Amazing Women in Tech season starts on Sunday 31st October 2021, with a very special interview with Baroness Elizabeth Berridge where we explore what the UK Government is doing to help women get ahead in technology.I'm very proud of this season of TubbTalk, and I think you'll be inspired by some of the Amazing Women in Tech I speak to.So make sure to subscribe to TubbTalk - The Podcast for IT Consultants in your favourite podcast player or visit tubb.co/tubbtalk for all the details.

In this interview, Richard speaks to Chris Tate, global strategic alliance director at MYKI. The company offers a two-factor authentication and password management solution specifically designed for MSPs, MSSPs and VARs.&nbsp;Chris worked in multiple MSP businesses as a service manager, a technical director, and a Director of Product Strategy. He also founded the Totally MSP website and worked as the former Business Development Director at Datto.&nbsp;He’s also a long-time member of CompTIA, the UK channel community, and currently serves on the Executive Council. In 2020, he was the CompTIA UK Spotlight award winner.&nbsp;They talk about how MYKI works, why they don’t store any passwords anywhere, even in the cloud and which platforms it works on. Chris also explains the consequences of bad password management.&nbsp;Chris also talks through deploying the tool to multiple client sites, reconfiguring MYKI to protect your data, the MFA and Guard features, and why all managed service providers should use a password manager themselves.&nbsp;Mentioned in This EpisodeDattoConLast PassKeePassN-able RMMGoogle Authenticator: Android and iOSAuthyMYKI resourcesMYKI Password GeneratorMYKI Hack CheckerThe Tech Tribe

In this episode, Richard talks to Todd Kane, an MSP consultant who helps businesses in the IT space to grow and scale. Todd was the VP of Operations for Fully Managed and served in the lead technology teams for several of the largest and high growth companies in Western Canada. He knows everything there is to know about KPIs for MSPs.&nbsp;Richard and Todd talk about the typical challenges MSPs face when they come to Todd for help, what to do if the issue in a business is the owner not the tools, and why customer service is vital.&nbsp;They also discuss the KPIs every MSP should track and how many to monitor at any one time. Todd shares his favourite tools for tracking, and he also explains which financial metrics to keep an eye on. He also talks through ticketing and how to resolve issues, and using CSAT in your MSP.Mentioned in This EpisodeThe Tech TribePower BICognition 360Pax8Sell My MSPBright GaugeConnectWise EvolvePaul DippellTubbTalk 31 with Paul DippellSmileBackSmileBack Webinar - Leveraging Feedback to Drive Growth SmileBack Webinar - How to use NPS to Improve Your Business Running Smarter NPS Campaigns with SmileBackDavid Allen GTDTubbTalk 50 with Dave Allen

In this interview, Richard talks to Robert Gibbons, business development manager of Cara Technology, a Macclesfield based MSP and a leading provider of support solutions to businesses in the North West of England. Robert is the former partner area lead or PAL for the Microsoft Small Business Specialist Community and he's also the group lead for The Tech Tribe Northwest England peer group.They chat about how to use social media for MSPs and why it’s important to be yourself. They discuss how to be original and humorous online, and how this can help you build a strong personal brand.Robert also explains why he’s a big fan of peer communities, and how they’ve helped him over the years. He also talks about the importance of having good relationships with vendors, and tells Richard about some of the latest tech developments to look out for.Mentioned in This EpisodeZen SoftwareTech TribeCompTIA UKCompTIA A PlusPax8GiacomQBS

In this episode, Richard talks to Fabian Wosar, Chief Technology Officer of Emsisoft. Emsisoft provide premium internet security software for the home and business user and is a leading supplier of behaviour analysis technology.Fabian has helped develop the anti-malware technologies and ransomware decryptors for Emsisoft and leads their ransomware recovery service. He's been described by the BBC as the best ransomware expert out there.They discuss what Fabian really thinks about cybercriminals and the relationships he has with them – they often contact him for advice. He shares how he stays positive in the face of so many challenging situations, and he talks openly about how he keeps himself safe offline.&nbsp;Richard and Fabian also look at what ransomware actually is and how easy it is to deploy, and why so many MSPs are choosing Emsisoft products to keep themselves and their clients safe. And they talk about security, education and the implications of suffering a ransomware attack as the MSP.Mentioned in This EpisodeEmsisoftCobalt StrikeNo More Ransom ProjectScottish Government Cyber Resilience FrameworkNational Cyber Security Centre

In this episode of TubbTalk, Richard talks to Ian Thornton-Trump, expert in cybersecurity and chief security officer of Cyjax, a threat intelligence and cyber security company.They discuss how MSPs can keep their clients, and why many MSPs fail at security before an attack even happens – and what to do about that. Ian explains the concept of trusted advisor as a service and the importance of keeping up to date with technology.They also talk about why you need to communicate the importance of security to clients, and what to do if they won’t help themselves. Ian discusses the merits of being agile and resilient, and shares what’s in his current security stack for personal use.Mentioned in This Episode QRadarThreatQBanduraLastPassPrivatiseSyncroKasperskyBlackFogTodylServiceNowBMC GrayhatWarfareCompTIA ISAO

In this bonus episode, Richard speaks to Oshri Moyal, co-founder and chief technology officer of Atera. They talk about the company's recent success in acquiring funding and what that means for the business and its clients. They also discuss AI, service desks and Atera's features to help MSPs.

In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrate on serving their clients better and growing their business.This was a live TubbTalk episode, and Jason answered questions from the audience. We talked about when it’s the right time to outsource, barriers to doing so, and when not to outsource. We also discuss how the pod model allows Uptime to provide personalised support to clients, overcoming objections to outsourcing, and how to take the first steps to getting support.Mentioned in This EpisodeISO accreditationHaloTech TribeGino Wickman: Get a Grip

In this episode, I was joined by Andrew Morgan, founder at The Cyber Nation, and Rachel Rovegno, sales business development manager at Cisco.The Cyber Nation is a community built specifically for MSPs and MSSPs. Andrew is a cybersecurity focused solution strategist who has worked previously at ConnectWise, Logic Monitor and TruMethods.Rachel is responsible for leading the global orchestration and execution of Cisco's partner managed services and security go to market strategy.We talked about the current cybersecurity market for MSPs, and the two types of MSP Andrew has identified. Rachel explained how Cisco work to keep their clients safe, and the importance of community.We also discussed the way cybersecurity has changed in recent years, the questions MSPs should ask their vendor partners, and what opportunities cybersecurity presents to MSPs.Mentioned in This EpisodeThe Cyber NationCiscoThe CyberCallThe CyberCastThreat Modeling WorkshopBlack Hills Information Security TrainingWes SpencerRyan WeeksPhyllis LeeKelvin TigelaarJohn Hammond

In this episode, Richard speaks to Ben Spector, ex Managed Service Provider owner turned Product Manager for Zomentum. It’s a sales acceleration platform built exclusively for managed service providers. It combines a pipeline management, proposal, quote and build sales automation.&nbsp;Ben explains exactly how Zomentum works and the gap in the market it fills for MSPs. He tells the surprising story of how he came to work at the company, and describes a typical day.&nbsp;They also discuss what an MSP sales process usually looks like, which tools Zomentum integrates with and how automation can not only improve that process but increase the value of a sale.&nbsp;Mentioned in This EpisodeHubSpotQuoteWerksAutotaskConnectWiseHarmony PSASyncroKaseya BMSHalo PSAInfusionsoftActive CampaignQuickBooksFind out more about Zomentum on their website or follow them on Twitter. Email Ben directly, or alternatively, you can connect with him on LinkedIn.

In this episode, Richard talks to Scott Riley, founder of Cloud Nexus. They’re a UK based consultancy that provides advice and strategy on technology solutions for small and medium sized businesses.&nbsp;They chat about what Cloud Nexus offers, why they decided to niche down into providing Office 365 and Azure solutions, and how the business has had exceptional growth in the last two years. They talk about the Cloud Nexus sales process and the mistakes MSPs (managed service providers) make when selling their services. Scott explains the power of niching and the benefits of collaborating, and the future of RMM and of vendors.&nbsp;They also explore why MSPs should give away helpful information for free, how to use social media to generate leads and why YouTube is a great resource to tap into. And Scott reveals the industries where cloud storage isn’t the answer.&nbsp;Scott also shares the people who’ve influenced him, from authors and content marketers to other IT experts and business coaches. And he explains why having an apprentice allowed him to grow Cloud Nexus and be consistent with content creation.Mentioned in This EpisodePax8 video tour with Tom Welton Book: Bob Burg – The Go Giver Podcast interview with Norb Doeberlein of Netzbahn IT Business Coach Pete MathesonSoft skills training: Helpdesk HabitsBook: Michael E Gerber: The Emyth Revisited Book: Gene Kim: The Phoenix ProjectBook: Marcus Sheridan: They Ask , You Answer Personal inspiration: Ade Cheatham at Cooper Parry AccountantsVisit the Cloud Nexus website or email Scott directly: [email protected] You can also find the business and Scott on LinkedIn. And you can also check out the videos on YouTube.

In this episode, Richard talks to Jon Littlechild, co-founder and Chief Technical Officer at Recursyv. Recursyv is a fully managed integration service that ensures data is visible and usable in all of your apps be they cloud or on-premise – think data where you want it.Jon explains exactly what Recursyv do, how they got into the MSP (managed service provider) space and gives some real-life examples of how they help businesses.They also discuss how the solution is deployed, and how vendors can partner with the company. Jon explains the possibilities for MSPs to offer Recursyv as a product to their own clients, and reassures Richard that they take security extremely seriously.Mentioned in this episode:HubspotPiesyncAsanaAzure StorageCalendlyFreshbooksFreshdeskHarmony PSAKeap (formerly Infusionsoft)Visit www.recursyv.com for more information, and check out the 50 tools they integrate with here www.recursyv.com/our-connectors. You can email Jon directly at [email protected] or connect with him on LinkedIn: https://www.linkedin.com/in/jonlittlechild/

In this episode, Richard is joined by Marc Inderhees, As a Service Lead, and Sayuri Sato, EMEA Managed Service Go to Market and Strategy Leader in the Partner Managed Team at Cisco, a global software and cloud solutions company.They discuss how Cisco have evolved over the last 15 years to offer a wider range of solutions and to support MSPs in the SMB space, how they view the MSP space and why collaboration is important.&nbsp;They also explore some of Cisco’s most popular solutions – the cloud-based full stack monitoring tool Meraki, Umbrella DNS and the Duo MFA. Marc also explains how Cisco’s threat intelligence tool is second only to that used by the US government, and Sayuri suggests MSPs reach out to distributors as well as vendors.Mentioned in This EpisodeForrester Report on MSP BusinessesCisco Network Solutions: MerakiCisco DNS Solution: UmbrellaCisco MFA: DuoBusiness Software Solutions: ConnectWiseConnectWise Peer Group: IT Nation Evolve

In this episode, I speak to Steve Petryschuk, Network Management Expert and Technology Advocate at Auvik Networks about their recent survey of IT professionals, the challenges they face and how to resolve them.&nbsp;We also discuss why IT managers are spending more time being reactive instead of proactive, how automation can save time, the importance of documentation and why device configuration backups are an opportunity for MSPs.Free report download: www.auvik.com/networkfield21Auvik: www.auvik.comFrankly IT Podcast: https://www.auvik.com/franklyit/podcast/Steve on LinkedIn: https://www.linkedin.com/in/stevepetryschuk/

In this special episode, Richard talks to three people he believes best represent a new breed of customer-focused vendors: Andrew Wallace, Managing Director and Chief Product Officer of SmileBack; Jason Kemsley, Technical Director of UpTime Solutions; Tim Swainson, Sales Manager at Kemp Technology.&nbsp;They talk about how SmileBack don’t rely solely on automation to make decisions about clients, how UpTime stand out from the competition by making the customer the focus, and how Kemp radically overhauled licencing to suit their MSP clients’ needs.&nbsp;They also touch on the importance of empowering staff and improving customer relationships, why you should be flexible with the contracts you ask people to sign up to, and how working from home actually makes learning easier for engineers.Find out more about the guests:SmileBack: https://smileback.com/Email Andrew: [email protected] help: [email protected] sales: [email protected]: https://www.uptimesolutions.tech/Kemp: https://kemptechnologies.com/Email Tim: [email protected]

TubbTalk - The Podcast for I.T. Consultants.In this episode, Richard talks to JB Fowler, Chief Products Officer for Domotz, a SaaS monitoring solution, which has offices worldwide and monitors and manages network infrastructure devices for MSP users.&nbsp;They talk about how JB got started in the industry and how he came to work for Domotz. JB explains how the tool differs from traditional RMM (remote monitoring and management) solutions and its ease of deployment.&nbsp;They also discuss how it can offer opportunities for business growth, how to use it with new clients and how the Domotz leverages SNMP (Simple Network Management Protocol). And JB explains their simple and transparent pricing structure and the support Domotz provides all customers.In this episode, Richard and JB mention the following:Control4 home automationUbuntu open source operating systemZabbix open source monitoring toolPRTG network monitoring

In this episode, Richard talks to Erik Thorsell, owner of Minneapolis-based managed service provider Success Computer Consulting. He has been on the MSP journey since 1992, and has experienced the highs and lows of running an IT business.&nbsp;They talk about Erik’s business challenges and how he tackled them, why self-awareness is important and how to deal with overwhelm. They also talk about the real reason Erik is in business, and why that’s a good question to ask yourself.&nbsp;They also discuss Erik’s approach to business culture, the change he brought about when he appointed a president for his company, and how he spends his time now he’s no longer on the frontline of his MSP.&nbsp;In this conversation, Richard and Erik mentioned the following organisations:&nbsp;Success Computer ConsultingHeartlands Technology GroupConnectWise EvolveThe Tech Tribe

In this episode, Richard talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, a customer satisfaction platform for managed service providers and rated the number one integration on ConnectWise.&nbsp;They talk about how SmileBack’s offerings have evolved since Andrew came on board, how the tool’s simple rating system increases customer engagement, and how MSPs can use the data it produces to make positive changes in their business.&nbsp;They also talk about supporting staff and customers during times of uncertainty, who’s inspired Andrew in business, and dig into what exactly CSAT and NPS are, and why they matter.&nbsp;Richard and Andrew mentioned the following companies during their conversation:&nbsp;ConnectWiseAutotaskZendeskSlackZapierBrightgaugeFreshdeskCaptain’s ChairRemote Connect virtual conferenceMiroThe Art of Learning by Josh WaitzkinYou can find out more about SmileBack on their website: www.smileback.com and arrange a demo, contact the sales team: [email protected], or reach out to Andrew directly: [email protected]. He loves to talk about all things SmileBack.