TubbTalk: The Podcast for Managed Service Providers

In this episode, Richard talks to Rafi Ozick, the new CEO of Privatise (best know for their Business VPN product) following a recent Management Buy-Out.Following a recent TubbTalk episode with Paul Rosenthal, the founder of Privatise VPN, Richard finds out what led to the Management Buy-Out and what the future plans are for Privatise.Rafi also shares what he sees as the main growth area in Cybersecurity for MSPs.You can find out more about Privatise on their website: https://www.privatise.com/ or by emailing: [email protected]

In this episode, Richard talks to Bradley Munday and Jason Kemsley, Managing Director and Technical Director for Uptime Solutions, a NOC, SOC and helpdesk provider based in the UK and New Zealand. They talk about how Uptime Solutions moved from being an MSP and into focusing on their three core offerings, who their typical clients are and how the company works. They also discuss objection handling, Uptime’s commitment to security and how their services can be customisable. They look at how their white-label services compare to a full-time technician, and their pod system for helpdesk support.Richard, Brad and Jason mentioned the following during their conversation: AutotaskConnectWiseAteraDattoAuthor Mark Copeman and his books Helpdesk Habits and MSP Secrets RevealedThe Tech TribeYou can find out more about Uptime on one of their websites: https://www.uptimesolutions.tech/ or www.uptimesolutions.co.uk, or email: [email protected] or [email protected].

In this episode, Richard talks to Eamon Moore, who has built and sold an MSP business, set up a business intelligence company, won Microsoft’s Partner of the Year award, and serves as an advisory council member for Digital Business Ireland. They talk about how Eamon set up EMIT straight after university, his early experiences in the industry and how being flexible enabled him to partner successfully with Microsoft and Dell. They also discuss the power of partnerships and collaboration, how and why MSPs should approach others in their industry, and how to work with another MSP on cloud-based projects. Eamon also tells Richard about his plan to bring artificial intelligence machine learning to the music industry. You can find out more about EMIT here: www.emitsolutions.ie and Hikari Digital Solutions here: www.hikari.ie. To get in touch with Eamon directly, search for him on LinkedIn or on Twitter: @EamonMoore – he’s often on social media.

In this episode, Richard talks to Ray Downes, CEO of Kemp Technologies, the industry leader in advanced application delivery controllers and application-centric load balancing. They give their clients an ‘always on’ application experience, which led them to coin the term ‘AX’.They talk about what load balancing actually is and how it helps both MSPs and end users, Kemp’s predictive analytics tool, and how they ensure they’re up to date with customer needs. They also discuss how COVID19 has increased understanding of load balancing, Ray’s experiences as a CEO, and how Kemp manage employees in several countries and across multiple time zones.Richard and Ray mentioned the following companies during their conversation:Edgepoint: www.edgepointwealth.comBlackboard: www.blackboard.comF5: www.f5.comNet Promoter Score: www.netpromoter.comGartner IT Symposium: www.gartner.com/symposiumKemp’s application experience book (Ben Hodge): https://kemptechnologies.com/ax-book/Kevin N Lawrence: Your Oxygen Mask First: https://www.amazon.co.uk/Your-Oxygen-Mask-First-Leadership/dp/1619617838/ref=sr_1_4?dchild=1&keywords=kevin+lawrence&qid=1591865063&s=books&sr=1-4You can find out more about Kemp Technologies executive team via their profiles on www.kemptechnologies.com and connect with Ray over on LinkedIn.

In this episode, Richard talks to Gil Pekelman, founder and CEO of cloud-based IT management platform Atera, which provides an all-in-one solution for MSPs and IT support personnel. They talk about how Atera started and why they’re different, the company culture and why Network Discovery is so important for MSPs. They also discuss the new Atera mobile app, lessons learned from being a CEO and why Gil is committed to supporting military veterans get back into work. Richard and Gil mentioned the following companies during their conversation: Acronis: www.acronis.comWebroot: https://www.webroot.com/gb/enBit Defender: www.bitdefender.co.uk/You can find out more about Atera via their website: www.atera.com, or reach out to Gil directly: [email protected]

Richard chats to James Ratcliff, Managing Director of London-based Ratcliff IT, a Managed Service Provider who works with Small and Medium-sized businesses in the London area.They discuss the impacts of Covid-19 on both an MSP business and their clients, the opportunities that have been uncovered within the crisis, and there is a big emphasis on positivity and the importance of human relationships. James also shares the tools and the resources he’s using within his MSP, to really help focus on the business in order to inform and help make those important decisions about the next steps and the future beyond. 

TubbTalk - The Podcast for I.T. ConsultantsRichard chats to Paul Rosenthal, the CEO of Appstractor Corporation, the company behind Trusted Proxies and the Privatise VPN tool. Privatise is a managed VPN product built from the ground up for MSPs. They talk about how Paul came to create his two solutions, how to deploy Privatise VPN and the importance of using them in a corporate setting. They also talk about why a VPN is better than 4G, and why MSPs may not want to rely on the VPN in their existing offerings. Mentioned in This EpisodeTrusted ProxiesPrivatise VPNTunnelBear VPNExpress VPNConnectWiseKaseyaAutoTask 

Richard chats to Phylip Morgan, tech entrepreneur and influencer and one of PCR Magazine’s Top 50 UK Executives, and Ben Harding, Director of Fresh Events, the go-to events company for the tech industry, who provide everything you need in one place. Richard, Phylip and Ben discuss what hybrid events are and how the IT industry can embrace them, the tech you need to run an online event and why customer service and engagement is even more important. They also talk about what MSPs can do to support their customers during this tricky period and how to get more comfortable on camera. This episode was live-streamed, so there’s also a Q&A session where Phylip and Ben answered viewer questions during the interview. You can find out more about Ben by searching for him on LinkedIn, or go to: www.freshproductions.co.uk. Likewise, you can find Phylip Morgan on most platforms, so search for him on your preferred tool and he’s happy to answer questions.Mentioned in This EpisodeJabra Evolve 75 UC Wireless Stereo On-Ear Headset – Unified Communications Optimised Headphones With Long-Lasting Battery – USB Bluetooth Adapter – Black Logitech C920 HD Pro Webcam for Amazon, Full HD 1080p/30fps Video Calling, Clear Stereo Audio, HD Light Correction, Works with Skype, Zoom, FaceTime, Hangouts, PC/Mac/Laptop/Macbook/Tablet - Black Blue Microphones Yeti Professional USB Microphone for Recording, Streaming, Podcasting, Broadcasting, Gaming, Voiceovers, and More, Multi-Pattern, Plug 'n Play on PC and Mac - Silver 

Shouldn’t customer service be intuitive? Perhaps, but it often isn’t. Luckily, today Richard is joined by help desk superhero, author, and all-round good guy Mark Copeland to talk about how to learn great customer service skills, one habit at a time.Mentioned in This Episode Helpdesk Habits online trainingHelpdesk Habits: Become a helpdesk superhero and make yourself indispensable. MSP Secrets RevealedThe Tech TribeCustomer Thermometer

Richard speaks to Mike Michalowicz, an international speaker and author of multiple best selling books including Profit First, The Pumpkin Plan. They discuss his entrepreneurial business journey and the plans for his next book.Mentioned in This EpisodeBook: The Toilet Paper Entrepreneur: The tell-it-like-it-is guide to cleaning up in business, even if you are at the end of your roll. Book: Surge: Time the Marketplace, Ride the Wave of Consumer Demand, and Become Your Industry's Big Kahuna Book: The Pumpkin Plan: A Simple Strategy to Grow a Remarkable Business in Any Field  Book: Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine Book: Clockwork: Design Your Business to Run Itself Book: Fix This Next: Make the Vital Change That Will Level Up Your Business 

Richard talks to Jaya Baloo, Chief Information Security Officer (CISO) of Avast, who provide antivirus and security software to companies and individuals around the world. They talk about how MSPs can explain cybersecurity to their clients.They also discuss the key metrics MSPs need to focus on, the top cybersecurity threats to SMBs, and how they can stay compliant. You can find out more about Avast here: and follow Jaya on Twitter @JayaBaloo. Mentioned in This EpisodeAvast: https://www.avast.com/Inspiring 50: https://inspiringfifty.org/Citrix: https://www.citrix.com/Have I Been Pwned: https://haveibeenpwned.com/SpyCloud: https://spycloud.com/Mitre Attack Framework: https://attack.mitre.org/CompTIA: https://www.comptia.org/NextGen Sales Academy: www.nextgensalesacademy.com/ 

Richard chats to Josh Weiss, the founder, president and CIO of LA Creative Technologies, a progressive MSP serving businesses in Los Angeles, California. They discuss how Josh chooses his clients, and the scoring tool he uses to assess them.They also talk about the tools LA Creatives use for themselves and their clients, the key to a good vendor relationship, and how Josh uses international virtual assistants to run his business. You can find out more about LA Creative Technologies here: www.lacreativetechnologies.com or email him: [email protected] Follow Josh on Instagram: LA Creative Tech, or find his DJ page: DJ Gozar LA. Mentioned in This EpisodeContinuum:https://www.tubblog.co.uk/continuum/Harry Brelsford: http://www.smbnation.com/Managed Services Platform: https://www.managedservicesplatform.com/TAG: https://www.tagconsulting.org/HTG IT Nation Evolve: https://hub.htgpeergroups.com/homeConnectWise: www.connectwise.comSea-Level Operations Coaching: https://www.sealevelops.com/Auvik: https://www.auvik.com/Breach Secure Now/PII Protect: https://www.breachsecurenow.comID Agent: https://www.idagent.com/LA Creative on InstagramWeTransfer: https://wetransfer.com/The Tech Tribe:http://www.tubblog.co.uk/TechTribe/Sophos: www.sophos.comVirtual Staff Finder: https://www.virtualstafffinder.com/Accenture: https://www.accenture.com/us-enChris Ducker: https://www.chrisducker.com/[BOOK] Virtual Freedom:http://tubb.co/VirtualFreedomBookSocial Bee: https://socialbee.io/

Richard talks to Simon Raybould, a presentations coach, based in the north east of England but delivering training around the country. They talk about the challenges MSPs face when it comes to giving presentations and what makes a presentation bad.They also discuss how to deal with the fear of public speaking, how to make your presentations sharper and some practical tips you can implement straight away to help you feel more confident. Most of Simon’s work is delivered in-house for corporate organisations, with only one or two open-access workshops per year. However, he also offers a 45-minute clinic to go through your slides. You can find out more him about here: www.presentationgenius.info and find all of his blogs, videos and his book ‘Presentation Genius’. Drop him an email on [email protected] or get in touch on Twitter: @presentations. Alternatively, if you’d like to use a tool to help you put together your slides, visit www.design.presentationgenius.info and grab yourself a Presentation Design Pack. Following the step by step instructions will help you create a really good presentation.

Richard talks to George Bardissi of BVOIP, which provides VoIP services which MSPs can supply to customers. They discuss how George evolved BVOIP from Bardissi Enterprises, why MSPs are moving into the vendor space and how to successfully add VoIP to your MSP portfolio.They also talk about how MSPs can integrate BVOIP with their other tools and the importance of being aware of security when implementing and maintaining VoIP systems for clients. You can find out more about BVoIP’s services here: www.bvoip.com/contact and www.bvoip.com/1stream, or find him on Instagram (search for GBardissi) or on Twitter: @bvoipllc. Mentioned in This EpisodeGeorge’s company, BVoIP: https://www.bvoip.com/BrightGauge: www.brightgauge.comIT Glue: https://itglue.com/IT Boost: https://www.itboost.com/Wise Sync: https://www.wise-sync.com/ConnectBooster: https://www.connectbooster.com/

In this episode, New York Times bestselling author and keynote speaker Chris Brogan speaks candidly about depression and mental health for MSP owners.Mentioned in This EpisodeWebsite: ChrisBrogan.comMatthew McKay: Self Esteem

Richard speaks to Mark Matthews, owner and CEO of ATG IT, to discuss the benefits of collaboration and outsourcing, and what their partner relationship with Continuum looks like.

In this episode, Richard speaks to Adam Porteous, Google AdWords expert at Pronto Marketing. They talk about Google AdWords and specifically how MSP's can use Google AdWords to grow their business and to thrive.Mentioned in This EpisodePronto MarketingGoogle Keyword PlannerWordstream

In this episode, Richard talks to Tracy Pound. Tracy is the Managing Director at Maximity. She also works on the board of directors at CompTIA. They talk about how to advance women in IT and how Tracy got started in the industry.Mentioned in This EpisodeCompTIA.orgMaximity

Richard speaks to Datto executives Ryan Weeks, Emily Glass, Mark Simon and Christian Nagele, live from DattoCon19 in Paris.Mentioned in This EpisodeDattoDattoCon19CentrastageCiscoDraytek

Tim Weller, CEO of Datto, shares his experiences of his first 12 months in the role.Mentioned in This EpisodeDattoDattoConFifosysOffice 365Microsoft Teams

Richard speaks to channel sales expert Fiona Challis about how MSPs can go from zero to hero with their sales process.Mentioned in This Episode Next Gen Sales AcademyCRN ConferenceMentori Program

Join Richard as he talks to Mark Banfield, Chief Revenue Officer of LogicMonitor, a SaaS platform that provides automated hybrid infrastructure monitoring and analytics. Mark talks about the role of performance monitoring for MSPs who want to grow their business, increase efficiency and improve all-round customer experience.Mentioned in This EpisodeLogicMonitorConnectWiseAutotaskServiceNowAWSMicrosoft AzureGoogle Cloud

Richard speaks with Peter Melby, CEO of Greystone Technology, a globally-recoginsed MSP focused on deep client engagement, security and consulting. Despite being a highly technical organisation, Greystone's growth is catalysed by innovation in people, accountabilty and the true definition of a succesful culture.Mentioned in This EpisodeGreystoneBossorbabysitter.com

Richard speaks to Robert Baugh, CEO and founder of Keepabl, a compliance-as-a-service solution for MSPs. Richard speaks to Robert Baugh, CEO and founder of Keepabl, a compliance-as-a-service solution for MSPs.Mentioned in This EpisodeKeepablTotally MSPLoopUpFinTech Power 50Beachhead SolutionsWiggan Law FirmDattoTresoritTechsapiensZedSphereDattoConReply

In this episode, prolific author, speaker, business coach and MSP expert Karl Palachuk shares his story.Mentioned in This Episode Karl’s site: Small Biz ThoughtsThe E-MythSMB NationDattoConnectWiseSolarwindsKilling IT podcastDotComSecretsGood to GreatGreat by ChoiceDaniel Burrus

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode, Richard talks to Chris Timm. Chris ran a successful managed service provider (MSP) business in London until he was headhunted by one of the major MSP vendors – AutoTask– to help them establish what is now a thriving and successful UK office.In 2006 he branched out on his own as Sondela Consulting and offers training and consulting services to MSPs to help them to get the best out of their PSA tools.Mentioned in This EpisodeSondela ConsultingChris on Twitter: @Tegwin or @sondelaconsultChris on FacebookChris on LinkedInAteraAutoTaskAvastContinuumConnectWiseDattoNinja RMMSolarWindsZapier

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode, Richard talks to John Espirian, technical copywriter and LinkedIn expert about how to make the most of your LinkedIn presence. What should you post? How often? Should you accept those random generic connection requests? Let’s find out.Mentioned in This EpisodeJohn’s LinkedIn profileJohn’s website John’s LinkedIn starter GuideJohn’s How to Improve LinkedIn Engagement guideLinkedIn ElevateGoogle Search Console

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode Richard interviews Managing Director of Fifosys, the London-based IT services firm, which is renowned for being right on the cutting edge when it comes to the managed services model. Richard talks to Managing Director, Mitesh Patel, about how he’s grown the business over the last 18 years, and where he’s going next.Mentioned in This EpisodMitesh’s LinkedIn profileFifosys websiteEngage Property TechnologyDattoAzure AWSG-Suite

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode, Richard interviews Nigel Moore, founder of The Tech Tribe. Nigel always seems to have a fresh perspective and a knack for making teachings sound like something completely new so he’s made a huge impact on the wider MSP community in recent years.His knowledge and his confidence, however, have been hard won. Around 12-13 years ago he found himself the proud owner of a ‘half-baked’ (his words!) MSP. It was a real baptism by fire and Nigel had to very quickly find his feet in the business world if he wanted his MSP to grow. And like so many of us, he says he made a ‘bajillion’ mistakes along the way.Mentioned in This EpisodeThe Tech Tribe (click this link to get a free copy of my latest book when you join!)Nigel on Facebook: https://www.facebook.com/nigelgmooreNigel on LinkedIn: https://www.linkedin.com/in/nigelgmoore/AuvikFrankly MSP LiveMentori Live EventOffice 365G SuiteBook: The Alter Ego EffectBook: The Gift

Welcome to TubbTalk, a weekly show for IT Consultants, IT Solution Providers and Managed Service Providers (MSPs).

Richard speaks to David Allen, author, speaker and coach and creator of 'Getting Things Done', a tool to improve productivity and overcome procrastination, how he came up with GTD, and how to make the most of the system.Mentioned in This EpisodeDavid’s website: Getting Things DoneUseful tools from MicrosoftNote-taking tool: EvernoteScreen capture tool: SnagitDavid’s Amazon pageIntelligent note-taking and file management: TheBrainThe GTD Summit

Richard speaks to Chad Savoy and Daniel Camara of Spanning Backup, a SaaS data protection company. Richard speaks to Chad Savoy and Daniel Camara of Spanning Backup, a SaaS data protection company.Mentioned in This EpisodeSpanning BackupOffice 365G-SuiteSalesforceDellKaseyaTech firm CDWTech firm SHI

Richard speaks to Fred Voccola, CEO of Kaseya, an IT management and software solutions platform.Mentioned in This EpisodeKaseyaHybrid Cloud Monitoring: TraverseManagement Software: VorexIT Assessment: RapidFire ToolsData protection: Spanning BackupBackup: UnitrendsMSP Software Provider: ConnectWiseBusiness Management System: AutotaskDocumentation Platform: IT GlueMicrosoftGoogleAdobeBook: Leadership and Self-Deception by The Arbinger InstituteBook: The Five Dysfunctions of a Team by Patrick LencioniBook: The Five Temptations of a CEO by Patrick Lencioni

Richard speaks to Kevin Lancaster, CEO of ID Agents, based in Maryland, who make Dark Web and identity monitoring systems that protect organisations and employees.Mentioned in This EpisodeID AgentBusiness software solutions: ConnectWiseDocument sharing tool: DropboxIT business management software: AutotaskIT Management Software Solutions: KaseyaBusiness continuity and management: Datto

Richard speaks to Christian Nagele & Ian Van Reenen of Datto, a business continuity and management platform.Mentioned in This Episode DattoAutotaskAmazon Web Services (AWS)Blog Post – Centrastage at AMITPRO (July 15th, 2009)

Richard speaks with Matt Richards, Chief Marketing Officer, Pete Jaworski, Product Manager, and Adam Stewart, Senior Vice President of Engineering at Datto, which provides business continuity and management.Mentioned in This EpisodeDattoIT business management software: Autotask www.autotask.comMarketing and sales software: HubSpotReporting tool: BrightgaugeDocumentation platform: ITGlueBusiness software solutions: ConnectWise

Richard hosts a panel session with CompTIA members who own or work with IT businesses about the future of the MSP.CompTIAManaged Enterprise TechnologiesJanet O’Sullivan of StorageCraftTracy Pound of MaximityPerry Ashby of Urban NetworkChris Ward of Vermont Systems LtdIan Vickers of METAutotaskConnectWiseSolarwindsUpstreamOffice365Azure

In this episode, Richard talks to Bob Burg, author and keynote speaker, about his books, The Go-Giver philosophy and dealing with difficult situations.Book: The Go-Giver: A Little Story About a Powerful Business Idea Book: The Go-Giver Influencer: A Little Story About a Most Persuasive Idea (Go-Giver, Book 3) Book: Endless Referrals, Third Edition Book: The 5 Love Languages: The Secret to Love that Lasts Bob’s website

Richard speaks to Michael George CEO, Bob Kocis CRO and Fielder Hiss, VP of Product, all at Continuum, who support MSPs with a range of tools to help them grow their businesses.Mentioned in This EpisodeBob’s article on Jocko WillinkContinuum Acquires Managed Security Leader CARVIREndpoint security software: SentinelOneSecurity Intelligence: EventTrackerMicrosoft AzureAmazon Web Services (AWS)Strategic support company Thoma BravoXeroxSharpAppleMicrosoft

In this episode, Richard talks to Daniel Welling, of Welling MSP, based in Marlowe, London.Mentioned in This Episode IT Trade Association: CompTIAPeer Group: The Network GroupDocumentation Service: IT GlueDaniel’s Business: Welling MSPDaniel Welling on LinkedIn

Richard speaks to Ted Stone, Chief Executive of Customer First UK, based in Doncaster and owner of the 'putting the customer first' standard.Mentioned in This Episode Website: Customer First UKTwitter: @CustomerFirstUKLinkedIn: Customer First UK

Richard talks to Paul Green of MSP Marketing Edge, in Milton Keynes, which supports IT providers and MSPs with their marketing.Mentioned in This EpisodeContinuumIT GlueMSP Marketing EdgeEncryption software: BitdefenderBook: The E-Myth Revisited by Michael GerberCloud-based mailshot tool: DocmailCloud-based mailshot tool: StannpCloud-based mailshot tool: MailshotMakerPaul’s book: Updating Servers Doesn’t Grow Your Business

Richard talks to Leigh Wood, Director of Node IT Solutions, based in Biggleswade.SolarWindsConnectWiseIT GlueContinuumHelpdeskAuvikSkyKickBitTitanCloudMigratorFortiGateWatchGuardSonicWallPRTGCiscoMicrosoft TeamsSlackGoogle AppsNimbleDattoIdentity ExpertsAzureSageXeroThe Network GroupCompTIAGFIBook: Traction by Gino WickmanBook: The Go-Giver by Bob Burg and John-David Mann

Richard talks to Geoff Nicholson, performance coach specialising in the field of high performance, resilience and stress management, based in Newcastle upon Tyne.Mentioned in This Episode Business and life strategist: Tony RobbinsTrainer and speaker: Jack CanfieldApp – HeadspaceJournal – Five Minute Journal or search the app storeApp – Day OneOnline Journal – JourneyJournal – Best Self JournalNote-taking tool – EvernoteCollaboration tool – TrelloCollaboration tool – AsanaSubscription software – Briefcase by AppSumoSubscription software – SetApp (MAC only)Audiobooks – AudibleAudiobooks – ScribdPodcast – The Success IQBusiness Coach – Stu McLarenListmaking site – WishListBusiness Coach – Chris DuckerGeoff’s Website

Richard talks to Jon Honeyball, Contributing Editor to PCPro Magazine and owner of Woodleyside IT in Cambridgeshire.Mentioned in This Episode PCPro MagazineWoodleyside ITSolarWindsKaseyaMicrosoftGoogleAmazonCisco MerakiMan Food

Richard speaks to Tiana Wilson-Buys, owner of Talking Business, a coaching and consultancy business in Newcastle upon Tyne, England.Mentioned in This Episode Book: The Referral HarvesterBook: Eat That FrogBook: Do it TomorrowBook: The Winner’s BibleTool: EvernoteTiana’s Business Website: Talking Business

Richard talks to Steve Duckworth, CEO of Harmony PSA, about how their automation software can help IT businesses and the four different ways that MSPs can use it to sell.Mentioned in This EpisodeDatalogicSolarsoftMicrosoft CultureSalesforceSolarWinds MSPNinjaBlueSnapZapier

Richard speaks to Norb Doeberlein, CEO of Netzbahn, about successfully running an IT company in a niche and the challenges of managing client security requirements.Mentioned in This EpisodeAutoTaskConnectWiseCommitCRMNetzbahnAmazon FedRAMPAzureAnchorSlackTeamwork

Richard talks to Mostyn Thomas about how he deals with the challenges of providing IT solutions in a small area and the tools he uses to make his Managed Service Provider (MSP) Astrix a success.Mentioned in This EpisodeContinuum Ubiquity AutotaskThe Network GroupCompTIAMSP MentorAuthor Mark SanbornDattoAssayComputer virus: CryptoLockerLondon Internet ExchangeRIPE

Richard talks with Paul Dippell of Service Leadership about his recent research into master MSP use and the surprising results he found.Mentioned in This EpisodeService LeadershipContinuumH.I.G. CapitalEze CastleMicrosoft AzureAmazon Web Services (AWS)Research ReportContinuum/Service Leadership White Paper