TubbTalk: The Podcast for Managed Service Providers

In this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor. Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space. Angus talks about his career in the IT industry and explains the different stages Brigantia went through to get to where it is today. He also explains all of the outsourcing solutions they provide to MSPs.Richard asks Angus to highlight some industry changes MSPs should be aware of and what the experience is like for attendees at a Brigantia event.They talk about the lesser-known vendors that should be on your radar and the benefits to vendors of partnering with Brigantia.They discuss the Master MSP Model, how the company differentiates itself from those who use more old-school business methods and how to stand out from the crowd.Angus shares his advice to MSPs who want to do it all themselves, his industry influences and mentors and how he keeps up to date with the world of cybersecurity. Plus he gives a sneak peek into what’s next for Brigantia.Mentioned in This EpisodeCybersecurity accreditation: Cyber EssentialsUnified cybersecurity platform: HeimdalCybersecurity awareness training: KnowBe4Dark web monitoring: TrillionBrowser-based cybersecurity: IslandAI-powered browser security: ConcealMSP growth hub: ITE Growth ForumEuropean channel experts: IT Europa365 security monitoring: OctigaCloud solutions reseller: Pax8Technology reseller: GiacomMSP event organiser: The Network GroupDMARC email security: SendmarcPassword manager: KeeperMSP peer group: The Tech Tribe

Time for another Team Tubb Travelogue!In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week.Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun conversation about the highlights from these amazing events.Plus... the Team Tubb Travelogue Quiz is back! Can Richard and Stephen answer Lenka's tricky questions?Did you know…ExCeL London opened in November 2000, in an area of huge regeneration in London’s historic Royal Docks and the first ever event held there was the London International Boat Show?!Do you think that Richard and Stephen knew this fact after spending 2 full days in this venue?But most importantly’ you’ll learn more about the MSP show and the SuperOps SuperSummit.MSP Show: A Thriving Hub for Managed Service ProvidersThe first MSP Show, co-located with the established SITS Service Desk Show, was a smashing success.It offered a vibrant atmosphere where MSPs connected, learned, and shared best practices. Attendees benefited from insightful talks by industry leaders, gained practical knowledge from educational sessions, and built valuable connections with fellow MSPs.We’ll definitely be back next year!SuperOps SuperSummit: Powering Up Your MSP Business with Insights and CommunityThe SuperOps SuperSummit offered a unique experience for Managed Service Providers. Unlike traditional industry events, the SuperSummit prioritises knowledge-sharing and building a strong MSP community. Attendees were able to gain valuable insights from successful MSP leaders through panels like "Super MSPs of Europe."The focus goes beyond theory, encouraging attendees to implement the learned strategies for real-world results. This collaborative environment fosters peer-to-peer learning and allows attendees to learn from each other's experiences.If you're looking for an event that empowers your MSP business with actionable knowledge and a supportive network, the SuperOps SuperSummit is the perfect fit.It was a busy, but exciting couple of days for Richard and Stephen.The MSP show took place at the Excel Centre, London on the 17th and 18th April 2024 and the SuperOps SuperSimmut was hosted at The View, Lincoln’s Inn Fields in London - which also serves as the headquarters for The Royal College of Surgeons of England.Were you at any of these events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which they've been rocking for more than 15 years. Craig is something of a go giver and incredibly knowledgeable on customer success and managed services and is always willing to help a fellow MSP.Richard asks Craig how he started the business and where he got the name from, before delving deeper into what makes Abussi unique, including Craig’s decision to keep the business small and how they work on relationships to retain clients long-term.Craig explains the business benefits for visiting your clients in-person and why he focuses on systems and processes rather than tech tools, and why his passion for sharing knowledge ultimately helps his clients.Richard asks Craig about the tools Abussi use to help their clients and the vendors they partner with, as well as why they recently changed some suppliers. They also discuss how the Abussi team stays up to date with the industry and what the future holds for the business.Craig shares his advice on where IT and managed services is going as an industry, how to handle wrong-fit clients and the biggest mistakes Craig sees MSPs making today.Richard also asks Craig to share who his mentors and influences are and what he does to relax, as well as what the MSP community means to him and why you shouldn’t be afraid of your competitors. Mentioned in This EpisodeOlympian and TV presenter: Kriss AkabusiDesign consultants: ScitechBook: Paul Jarvis: Company of One: Why Staying Small is the Next Big Thing for BusinessSatellite internet provider: StarlinkBook: Michael E Gerber: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItBook: Douglas Adams: The Hitchhiker's Guide to the GalaxyData visualisation tool: Power BIBook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaMSP peer group: The Tech TribeBook: Cal Newport: Deep Work: Rules for Focused Success in a Distracted WorldCollaboration tool: SharePointCloud storage: OneDriveCloud marketplace: <a href="https://giacom.com/" rel="noopener...

In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to establish several offices in the UK and the wider EMEA.Speaking in person at Channel Live 2024 in Birmingham, Tom explains his background and experiences at Pax8 to Richard. He shares how he overcame his imposter syndrome and what a Solutions Engineer does.Richard and Tom also discuss why they enjoy attending in-person channel events, how MSPs are using AI and why it’s important to be aware of data protection and security requirements when using publicly-available tools like ChatGPT.Mentioned in This EpisodeIT Industry Association: CompTIAAI tool: ChatGPTAI tool: Microsoft CoPilotCybersecurity accreditation: Cyber Essentials

In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta. Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.”Mentioned in This EpisodeGozyntaAllen’s book: Process and the Other "P" Word (Which is Also Process): The Power and Profitability of Process in Your IT BusinessOperating system: Novell NetWareIT management tool: ConnectWisePodcast interview with Dan AdamsBusiness finance tool: QuickBooksIT business expert: Karl PalachukBook coach: Mike CapuzziBook: Michael Gerber: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItBook: Robert Kiyosaki: Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!Richard’s book: The IT Owner's Survival GuideBook: James Clear:Atomic Habits: the life-changing million-copy #1 bestsellerCollaboration tool: TeamsCollaboration tool: SlackBook: Dr Atul Gawande: The Checklist Manifesto: How to Get Things Right. Atul GawandeDocumentation management tool: IT GlueCollaboration tool: ConfluenceCollaboration tool: SharePointBook: Karl Palachuk: Relax Focus Succeed - Revised EditionMeditation app: HeadspacePodcast interview with Karl PalachukMSP community: <a href="https://www.comptia.org/" rel="noopener...

Time for another Team Tubb Travelogue!Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events.There are shout-outs to old and new friends, a discussion on the impact of LinkedIn, and Stephen's voice almost gives out!Plus... the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Lenka answer Gudrun's LinkedIn theme questions?Did you know...Channel Live positions itself as the networking hub for the ICT Channel and connects IT resellers, service providers, MSPs and Channel partners face-to-face with vendors, distributors and expert speakers from across the sector - all together, all for free.Uplift Live is the UK’s first LinkedIn-focused conference at Millennium Point in Birmingham.It is THE place to learn from and network with engaged users of the world’s number one business platform.UpLift Live is the brainchild of LinkedIn expert, John Espirian (a former guest on TubbTalk!).Were you at either Channel Live or Uplift Live too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He’s the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams.He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find the right candidates for their MSP clients.They chat specifically about recruitment: where MSPs go wrong with their approach to it, why traditional recruitment companies don’t work for MSPs and the aspects of recruitment that Humnize want to change.Dean explains why his team work remotely and why it’s important to build connections in hybrid workforces. He also shares what he thinks modern HR looks like for MSPs, and why Humnize offer a free HR health check to all MSP clients.They also discuss mental wellbeing in the workplace, Dean’s suggestions for improving mental health, and what the future holds for Humnize.Mentioned in This EpisodeHumnizeIndeedGlassdoorRichard Branson

In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024.Mostyn is responsible for overseeing the company’s channel security operations, empowering Pax8 partners to reduce risk, improve efficiency, and ultimately grow their business.Richard asks Mostyn to explain the surprising cybersecurity lesson from a deadly fire, which Mostyn referred to in his presentation at the Expo, and how attitudes towards cybersecurity are changing amongst SMB owners.They talked about why education is key to making MSP clients cyber aware, Mostyn’s experiences of transitioning from MSP owner to vendor and what’s next for Pax8. Mostyn also gives his advice on dealing with objections from rural businesses.Mentioned in This EpisodeThe Cloud and Cybersecurity ExpoRichard's first podcast interview with MostynThe Pax8 cybersecurity masterclass

Time for another Team Tubb Travelogue!Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud &amp; Cybersecurity Expo 2024!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.There are shout-outs to old and new friends, a story about smoke jumpers, and a chat about the impact of Artificial Intelligence on cybersecurity and our lives as a whole.Plus... the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Tom answer Lenka's cybersecurity themed questions?Did you know...The Cloud &amp; Cybersecurity Expo is part of the Tech Show London.Tech Show London is an award-winning event featuring an unparalleled line-up of world-renowned speakers and exhibitors. They come together to present the most cutting-edge cloud technologies and high-quality services, setting the stage for innovative digital transformation strategies.Tech Show London events include Cloud Expo Europe, DevOps Live, Big Data &amp; AI World, and Data Centre World.This year both events took place at the Excel Centre, London on the 6th and 7th March 2024.Were you at the Cloud &amp; Cybersecurity Expo events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader.Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus, she picks her favourite of the latest tools that SuperOps are developing.She describes a typical day as Head of Community and why MSP communities are so important. Richard and Nancy then talk more specifically about women in tech: what they can contribute to the industry and how their role might evolve. Richard asks Nancy what the biggest barriers are that women experience in the tech sector and how leaders can better support women in the industry, and highlights some organisations who are already working to bring about change Nancy’s advice to any young women who want to get into IT and practical steps that companies and individuals can take to create a more welcoming and a more inclusive environment specifically for women in tech. &nbsp;Mentioned in This EpisodePodcast: Richard's previous interview with NancyBook: Bob Burg: The Go-GiverPeer group: CompTIAPeer group: The Tech TribeYoung women in STEM group: Nerdy Girl SuccessBusiness strategy: Channel FuturesWomen's STEAM organisation: Women in TechChannel marketer: Kris BlackmonCEO of Proda Technology: Marissa MaldonadoEchelon Computer Technologies: Justine AndersonLionguard CEO: Michelle AccardiChannel chief: Michelle Ragusa-McBainCEO of 3rd Element Consulting: Dawn SizerFounder of Bluebird Leaders: Rebecca WoodsSales Development Representative at SuperOps: Nicole JamesWomen in Tech ebook

In this episode, Richard Tubb speaks to Michael Lawson, who has over15 years of experience in working with MSPs. A seasoned startup founder, he’s recently built an exciting new platform for MSPs. Movebot is designed to make data migration easier, particularly at scale.Michael tells Richard how he came up with the idea for Movebot, the tools it integrates with and the tech requirements for MSPs to run it effectively for themselves and their clients.Richard asks Michael to explain the types of data Movebot migrates and how to use it for data merges, as well as giving some examples of how real-life MSP use the tool in their businesses.Michael also talks through how Movebot transfers live data and how Movebot helps its global MSP clients to stay data compliant and up to date with legislation changes in their home countries.Richard asks Michael what Movebot’s tech support and outsourcing offerings look like, the pricing structure, and his plans for Couchdrop and Movebot in 2024 and beyond.Mentioned in This EpisodeMovebot's parent company and SFTP solution: CouchdropCloud storage solution: DropboxMulti-tier storage: Apache IgniteMicrosoft collaboration tool: SharePointMicrosoft's online communication suite: Office 365Google's online communication suite: WorkspaceCloud-based client portal: HuddleProject management tool: BIM 360Amazon cloud storage: S3Cloud storage: WasabiCloud storage and backup tool: BackblazeUK data protection legislation: GDPRUS health legislation: HIPAACalifornian consumer legislation: CCPAPrivacy experts: KeepablOnline collaboration tool: SlackMSP peer group: IT NationOnline chat forums: DiscordMovebot's Discord channel

In this episode, Richard Tubb speaks to Dan Adams. Dan is the chairman of New England Network Solutions, a Massachusetts-based MSP, and he's also the founder of Up-skill, a media and e-learning service for IT professionals. Dan is also the author of "The Tech Nerd's Guide to Career Success: Seven Proven Lessons to Unlock Your Growth in an IT Services Company". He explains why he was inspired to write a book and who it's for.Dan shares the story of his career in the IT space and how he set up and grew his MSP, as well as what inspired him to write his new book, who it’s aimed at and how it can help engineers as well as business owners.Richard and Dan discuss the disconnects between the roles an MSP owner has, how engineers think versus how MSPs think and Dan’s four success quadrants for MSP owners.They also talk about the lessons in the book around measuring competence and success, how MSP owners can encourage their engineers to learn from the book’s advice, and how it can be beneficial to those in both nimble and larger-sized MSPs.Dan also shares who his mentors are, what the MSP community means to him both professionally and personally, and the book he’s gifted most often to employees and colleagues.Mentioned in This EpisodeOperating system: UnixOperating system: Windows for WorkgroupsOperating system: Windows NTOperating system: Novell NetWareCommunication tool: AppleTalkMicrocomputer networking system: ARCNETSoftware company: cc:MailWord processing tool: WordPerfectSpreadsheet programme: Lotus123MSP peer group: HTG EvolveInterview with Erik Thorsell: Why are You Building an MSP Business, Really?Dan’s book: The Tech Nerd's Guide to Career Success. Seven Proven Lessons to Unlock Your Growth in an IT Services CompanyBook: Bob Burg: The Go GiverBrian O'Connell from Service LeadershipInterview with Dan Scott of IT Nation: How to Grow Your Business in an MSP Community Like IT NationTed Halsey of Snap Tech ITMSP peer group: The Tech TribeMSP peer group: <a...

In a unique bonus episode of TubbTalk, Richard Tubb discusses why he wants to do an audio version of his popular MSP Insights newsletter.Richard explains that many MSPs prefer to listen rather than read. If you're busy or commuting, it's easier to have audio on in the background.Plus, Richard hopes that this will help him reach a bigger audience, who may not know about him already. And as recording audio content is time-consuming and draining for him, Richard prefers to write an update instead, as he explains in this episode.Except it's not Richard speaking at all. What you'll hear is a synthesised version of his voice, created with an AI tool called Descript.What do you think? Revolutionary or world-destroying? Would you use it in your own business? Would you enjoy listening to a recording knowing it wasn't really the person you follow? Mentioned in This EpisodeVideo and audio editing and AI Tool: Descript

In this episode, Richard Tubb speaks to Nigel Moore, the illustrious founder of The Tech Tribe. It’s community for forward-thinking MSPs looking to network, collaborate and learn from their peers. Its members have access to marketing, training, expert panel discussions and more.This is a bumper episode, so get a flask of tea, a packet of biscuits and settle in to learn from Nigel and Richard! Nigel explains how The Tech Tribe came about, why people join and why it attracts industry experts. He also shares his advice on running a successful MSP without working long hours, how to grow a strong team culture and how they deal with disagreements in The Tech Tribe community forums.Nigel talks openly about how he overcame addiction to grow a successful business and how this led to meditation and journalling practices.He shares his tips on how to tackle difficult conversations and why he thinks AI might help us better understand ourselves.Richard asks Nigel why he invests in businesses, and not necessarily those in the IT industry, his current favourite apps and a fact about himself that always surprises people when they learn it.Finally, they discuss who Nigel’s mentors and inspirations are on his life and work, which book Nigel has gifted more than any other, and why he doesn’t like receiving presents himself.Mentioned in This EpisodeNigel's previous appearance on TubbTalkAuthor and business expert Karl PalachukMSP Community: CompTIAMSP Community: ConnectWise EvolveMSP Community: TruPeerMSP Community: ASCIIMarketing and sales tool: GrowablyMSP Community (Australia): SMBiTMSP marketing expert: Paul GreenMSP coach: Andrew MoonMSP sales expert: Jennifer BleamIT coach: Pete MathesonMSP Sales Whisperer: Paul LloydJamie Warner at InvarosoftList of MSP peer groupsOnline coach: James SchramkoBook: James Schramko: Work Less, Make More: The Counter-Intuitive Approach to Building a Profitable Business, and a Life You Actually Love<a href="https://www.ciaops.com/" rel="noopener noreferrer"...

This episode was originally recorded live as a chat between Richard Tubb, Dray Agha and Joe Burns on the topic of cybersecurity. Dray is UK Manager for Threat Operations for Huntress, a managed cybersecurity platform.Joe is the owner of Reformed IT, an MSP based in the East Midlands. He’s also a Huntress customer, using their outsourced NOC services. They both generously gave up their time for this TubbTalk Live show.Richard asked Joe to explain why he chose to partner with Huntress rather than doing his own cybersecurity and the experience of integrating Huntress tools into his tech stack.Richard also asks Dray about Huntress: how they find the right employees and their approach to 24/7 cybersecurity support. Richard asks Joe how to assess cybersecurity systems and Dray how Huntress support their clients to do cybersecurity better.He also asks Joe to explain session hijacking and Dray about the importance of conditional access policies. Finally, he asks them both for their thoughts on government involvement in regulating MSP cybersecurity.Mentioned in This EpisodeTech TribeSecurity testing: Red Team and Blue TeamSecurity qualification: Certified Ethical HackerCybersecurity best practices framework: CIS ControlsDefence licences: Huntress Neighbourhood WatchMSP conference: Managed Services SummitMSP peer group: SBCS NorthwestMSP business expert: Karl PalachukMicrosoft 365 Business PremiumCybersecurity certification (UK): Cyber EssentialsCybersecurity certification (UK): Cyber Essentials+Cyber advisorCybersecurity compliance: CompTIA TrustmarkCybersecurity certification (USA): CISAInformation security standard: ISO 27001Cybersecurity awareness platform: Curricula&nbsp;

This is another Team Tubb Travelogue!Steve McCormick catches up with Richard Tubb and Pascal Fintoni who are in London for two different yet complementary international events: the B2B Marketing Expo and the Call &amp; Contact Centre Expo.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the tech highlights from each expo.There are shout-outs to old and new friends and a chat about the impact of AI on all our marketing and customer service practices.Plus lessons about preparing for trade shows, and... the Team Tubb Travelogue Quiz is back!Richard and Pascal share their reactions and new findings from the two international events, the inevitable travel mishaps, food reviews and together they tackle one important question:Is knickerbocker glory better than sticky toffee pudding?Did you know...The B2B Marketing Expo showcases cutting-edge developments in marketing and features high-quality exhibitors and interactive sessions, making it a must-attend event for marketing professionals seeking the latest trends and innovations in the industry.The Call &amp; Contact Centre Expo has become Europe's major event showcasing the latest technologies and strategies for customer engagement, and inviting organisations to transform their Help Desk experience through engaging conversations and reimagining processes.This year both events took place at the Excel Centre, London on the 29th and 30th of November 2023.Were you at the 'B2B Marketing Expo' or 'Call &amp; Contact Centre Expo' events too? Send us a voice recording with your highlights and we will add your comments to our next Team Tubb Travelogue.

In this episode, Richard Tubb talks to Phylip Morgan, the Chief Revenue Officer at Pax8. A cloud marketplace, they believe that the distribution market and the whole channel is fragmented, and somebody needs to unite and bring it together.Phylip shares his journey in the IT space, what drew him to Pax8 and how the industry has changed since he started, as well as one thing that’s stayed the same, and what’s coming next for Pax8.Phylip explains to Richard why he thinks that data is like oil and why data sharing doesn’t affect your competitive advantage, and they also discuss what AI means for the MSP sector. Richard also asks Phylip to explain more about Pax8: their approach to community and their workplace culture, the Pax8 Beyond conference and the future of live events. Phylip also talks about his life outside of work – being a father, grandfather and church pastor.&nbsp;Mentioned in This EpisodePax8Pax8 BeyondThe Tech TribeCompTIABook: Bob Burg: The Go-GiverSpeaker and author Patrick Lencioni on YouTubeSpeaker and management consultant Peter DruckerThe Culture Creation CanvasAI tool: Chat GPTMicrosoft AI assistant: CoPilotAI web chat: Bing Chat Enterprise Interview with James Marshall at Microsoft IgniteCloud solutions provider: Wirehive (acquired by Pax8)Book: David Allen: Getting Things DoneSBSC Northwest Group run by Robert GibbonsChurch founder: Bill HybelsCalon ChurchLeadership consultant: Ken BlanchardGlobal Leadership Summit

We managed to track down Richard Tubb and Steve McCormick during a recent trip to the North West of England. It was a busy couple of days; they attended the MSP Summit Manchester 2023 and then they fought their way through heavy traffic for the SBSC North West evening event, where we finally caught up with them.This is a fun discussion with the usual mix of event recap, travel woes, impromptu practical advice and culinary delights! And well-deserved shout-outs to great individuals including:Phyl Morgan from Pax 8, Kate Wood from Women In Tech North, Robert Gibbons from Cara Technologies and SBSC North West, Sam Sheridan from Sheridan Computers.And let's not forget Richard's newfound friend... the legend that is Kevin Keegan!Did you know...The Managed Services Summit Manchester is a major event in the IT industry featuring impactful presentations by industry leaders, networking opportunities, and a platform for critical business discussions.The SBSC North West is an independent forum for Microsoft Small Business Specialists, fostering collaboration among members to share best practices and insights within the Microsoft Small Business community.Were you at the 'MSP Summit Manchester' or 'SBSC North West' events too? Send us a voice recording with your highlights and we will add your comments to our next Team Tubb Travelogue.

In this special bonus episode, Richard shares his best MSP business advice. This show was recorded as a live AMA (ask me anything) with members of the SuperOps community.

In this episode, Richard speaks to Darren Strong. Darren is the Managing Director of Focus Technology Solutions, a managed service provider based in the North of England. Plus, he’s also built and managed multiple MSPs and founded Scalable MSP. They &nbsp;consult, configure and implement established MSP best practices to help managed service provider businesses accelerate their profit.Darren tells Richard why he joined the ConnectWise IT Evolve community and the catalyst for starting his MSP. He explains the types of MSPs they work with and the services they provide.They also dig into growth, with Richard asking how Scalable helps MSPs benchmark their progress and what Darren considers to be the main issues MSPs face when they grow.Darren also speaks honestly about why he doesn’t think there’s a conflict of interest working with an MSP coach who also owns a managed services business, how he juggles the two roles and his advice to grow and scale. Mentioned in This EpisodeConnectWiseConnectWise IT Nation EvolveBook: Bob Burg: The Go-GiverTubbTalk episode 117: How to Grow Your Business in an MSP Community Like IT NationThe Tech TribePSA tool: AutoTaskPSA tool: SuperOpsPSA tool: HaloSteve RiatMit PatelRaja PagadalaBook: Alex Hormosi: $100m LeadsBook: Alex Hormosi: $100m Offers

In this special bonus episode of TubbTalk, recorded live at Microsoft Ignite, Richard Tubb speaks to James Marshall, Azure Success Manager at Microsoft UK. They talk about what’s new at Microsoft and what MSPs can look forward to.James tells Richard why IT professionals should attend Microsoft Ignite, and they discuss why hybrid conferences are still needed, as well as how Microsoft goes about delivering virtual event.Richard asks James about their commitment to the environment and how they’re redressing the balance from past technologies. They explore thenew Co-Pilot AI Assistant and Co-Pilot Studio, what Microsoft Loop is and why Azure is a good fit even if you’re new to business.Mentioned in This EpisodeEvent: IgniteDesign events: BuildPartner event: InspireOnline office tools: 365AI assistant: Co-PilotAI tool: Chat GPTVideo conferencing: TeamsEmail software: OutlookCollaboration tool: SharePointCo-Pilot StudioCollaboration tool: LoopCloud computing tool: AzureOnline training: NinjaNote taking app: OneNoteBusiness apps: Dynamics 365

In this episode, Richard Tubb speaks to Mark Taylor, the founder of Chorus, a Microsoft-focused MSP. Today, they are a leading MSSP, providing channel focused MDR and MXDR services built on the Microsoft security stack. Mark now serves as the CTO.Mark explains his background and how he ended up in the IT space, what an MSSP does and why he decided to become one. He also explains how the team manage their responsibilities when providing both MSP and MSSP services.Richard asks Mark to explain various security acronyms, how Chorus deal with client security breaches, and the types of clients they help. Mark also explains how the business gained MISA certification from Microsoft and what that means for their clients. Mark tells Richard how they support MSPs who want to transition to be an MSSP and the things to consider as well as sounding a note of caution. They discuss the biggest mistake MSPs make with cybersecurity and what AI means for both MSPs and MSSPs.Finally, Richard asks Mark to share who has been an influence on his life and career, his go-to resources to stay up to date with the industry, and what he does in his spare time.Mentioned in This EpisodeChorusCloud computing solution: AWSIT distribution company: TD SYNNEXCommunities network: RedditFlight club: Gravity IndustriesBusiness apps: Dynamics 365Security solutions: DefenderSecure device and app management: InTuneZero Trust policy engine: Microsoft Entra Conditional AccessCloud security solution: SentinelConference: IgniteMISA (Microsoft Intelligent Security Association)MXDR VerifyAI assistant: Co-PilotOnline office tools: 365Collaboration tool: SharePointCloud storage: OneDriveVideo conferencing: Teams

In this episode, Richard is joined by Daisy Pike, manager of Solution Consultants EMEA at PAX8. Daisy has a wealth of experience in the IT industry, as well as a degree in electrical engineering. Pax8 are a groundbreaking cloud marketplace platform for MSPs.Daisy explains a typical day for her and what her team does, and how that fits in with the wider Pax8 mission. She also describes her background in STEM and nuclear power, and how that led her where she is today.Richard and Daisy dig into continuity, why it’s so important for MSPs and why you need a good backup solution. She also explained why MSPs need to be aware of Microsoft Clause 6B.Richard asked Daisy what MSPs should look for in a continuity platform, how they should explain the importance of it to their clients, and the various Pax8 continuity bundles to make it easier to implement into your existing stack.Finally, Daisy shares her experiences as a woman in IT, her advice to girls wanting to get into STEM and who she considers her mentors.Mentioned in This EpisodeMicrosoft DynamicsSharePointSentinelOneBackup tool: AcronisAutomation Tool: RoostBackup tool: DropsuiteAzure backup: redstorPax8 AcademyBook: Bernadine Evaristo: Girl, Woman, Other Cookbook: Ixta Belfrage: Mezcla

In this impromptu Travelogue, Pascal Fintoni manages to catch up with Richard Tubb, Stephen McCormick and special guest Tracie Orisko, Senior Director of Sales Development &amp; Community at Huntress.You can expect the usual mix of practical business advice, food and drinks reviews, fun travelling anecdotes and our Team Tubb Travelogue Quiz!The 'Breaches &amp; Brews' Events were informal gatherings organised by Huntress UK at great breweries and distilleries across London, Manchester, Birmingham, and Bristol. These events brought together Managed Service Providers (MSPs) and their teams to discuss essential cybersecurity topics and gain insights into Huntress' collaboration with MSPs in the ongoing battle against cybercriminals.Were you at one of the 'Breaches &amp; Brews' events too? Send us a voice recording with your highlights and we will add your comments to our next Team Tubb Travelogue.

In this episode of TubbTalk, Richard speaks to Dray Agha, UK Operations Manager for cybersecurity experts Huntress. Dray tells Richard how he got started in the IT industry while he was still a kid, and how he ended up at Huntress. They discuss the workplace culture at the company and what makes them different.Dray describes the Huntress experience for MSPs and how they support their clients with three key cybersecurity challenges. They also dig into SOC – what, if any, difference there is between it and managed security platforms, and why you might want to outsource your SOC.Dray tells Richard why outsourcing isn’t a bad thing, and why overseas suppliers can have a positive impact on your business, but also talks through the steps if you decide you want to build your own internal security system.Richard asks Dray to explain the terms ‘offensive security' and ‘persistent foothold’, why defensive security is both exciting and frustrating, and how Huntress respond to client security breaches.Finally, Dray shares the biggest change he’s seen in the industry since he started, who his mentors and influences are, both professionally and personally, and his best resources for staying up to date with the cybersecurity industry.Mentioned in This EpisodeProduct LabsThe Tech TribeCiscoWindows event forwardingWindows event collectorBlog: Defense Evasion: Defenders Strike Back!SplunkElasticsearchOpenSearchHuntress/Kyle Hanslovan on YouTubeAndrew Thompson Mandiant IntelligenceLockheed Martin Cyber Kill ChainMITRE ATT&amp;CKBook: Jaime Levy: UX StrategyMark GouldBook: Harlan Carvey: Windows Registry ForensicsJohn Fitzpatrick, MWR InfosecurityDarknet Diaries<a...

In this bonus episode of TubbTalk, Richard talks to Arvind Parthiban, CEO and co-founder of SuperOps.AI, a combined and RMM for MSPs. They have built artificial intelligence into the very foundation of everything the platform does. Arvind says they describe themselves as the modern PSA and RMM platform, with five products streamlined into one. Their goal is to help MSPs do business more easily and get to profitability quicker.This special interview was put together to share the latest funding news from SuperOps with the wider MSP community. They closed a series B funding round with $12.4m raised, plus additional capital investment. The total raised was $30m.Richard asks Arvind what the funding means for MSPs in general and SuperOps’ clients in particular, why they decided to apply for funding now and what updates they’re planning.Arvind also discusses their plans for new offices, adding MSP and tech expert Juan Fernandez to the team and why they’re launching a new community. Plus, Arvind shares what he hopes the next 12 months will be like for the business.Mentioned in This EpisodeChatGPTGenerative AIInvestment firm: March CapitalJuan FernandezBook: Juan Fernandez: The MSP Owner’s Handbook

In this episode, Richard Tubb speaks to sales expert Danny Boyle, author of "Sell More, do Less, an MSP and IT Specialists' Guide to Better Sales Calls.” Danny’s a sales leader with a proven history of success in driving step change growth for cloud software brands in the IT industry. He shares his advice on how MSPs can become comfortable with selling.They talk about Danny’s background, how he got started in the IT space, who Ninja One are and what Danny does there. Richard asks Danny what inspired him to write a book and why now.Danny and Richard also dig into sales tactics and how to do better with selling. They look at the reasons why MSPs struggle with sales, the skills you need, and why Danny believes anyone can sell.Danny also shared the biggest mistake MSPs make when they think about selling, his BANK OUT process and the structure and cycle of sales. He also explains why he thinks he has such a high closing rate.Plus, Danny tells Richard how studying psychology and sociology taught him how to build better relationships and who he considers as mentors in the IT space as well as what he does in his spare time.Mentioned in This EpisodeMSP Expert Rick YatesPsychologist Jordan B. Peterson Book: Bob Burg: The Go GiverMSP Expert James Steel

In this episode, Richard Tubb speaks to Dave Tilly, CEO of DaaS Portal. Dave is revolutionising the way DaaS (device as a service) is delivered in the MSP space.He and Richard talk about what DaaS actually is, where the idea for the business came from and how DaaS Portal helps MSPs to manage hardware, as well as the experience for MSPs of using the tool.Dave explains to Richard about their relationship with Pax8 and how they’ve been supported. He also explains how DaaS Portal integrates with your existing MSP stack.Richard and Dave were also briefly joined by Scott Riley of Cloud Nexus to talk about his experiences with DaaS Portal and how it’s changed his company’s hardware process. Scott also explained the myth of margins on devices.They then looked at client self-service on DaaS Portal, how they help MSPs to explain DaaS to clients and why they use experience level agreements not service level agreements. Dave also explained why if a client defaults on their DaaS agreement it’s not a big deal.Mentioned in This EpisodePax8Microsoft InTuneCloud NexusSimon Sinek – Start With WhyEcologi

In this special bonus TubbTalk episode, Richard Tubb talks to Bradley Munday and Jason Kemsley, co-founders of Uptime Solutions, to learn more about their impending merger with Inbay.Uptime Solutions is a white-label outsourcing platform, offering specialist support to MSPs for NOC, SOC and helpdesk. Likewise, Inbay provides outsourced support, with project help and dedicated tech expertise.Richard, Jason and Bradley talk about how the merger came about, the solutions Inbay offer and how they fit with those of Uptime, and what the merger means for MSPs. Plus, they look at why outsourcing works well for most MSPs.Bradley and Jason explain how they’re supporting their customers in the immediate and in future as well as how they’re sharing the news with the MSP community. Richard asks them what the merger means for the wider IT industry and why it will succeed when others have failed. They also explain how they’ll maintain their focus on operational delivery, why they’re not rebranding at the moment, why all the roles are staying the same, and what Brad and Jason have learned about mergers and acquisitions.&nbsp;Mentioned in This EpisodeUptime SolutionsInbayUptime Solutions’ podcast: Progressive MindsetRichard’s appearance on the Uptime Solutions podcastThe Tech TribeMSP subredditCompTIACompTIA ChannelConTubbTalk episode 78TubbTalk episode 82TubbTalk episode 89

In this new episode of the Team Tubb Travelogue audio series, Stephen McCormick invites Pascal Fintoni to join him on an impromptu audio call with Richard Tubb and James Steel from Akamai Linode.Both Richard and James are about to start their final day at the CompTIA ChannelCon unmissable event in Las Vegas.This year, the theme for the 3-day conference was 'Build The Impossible' with a strong message to look outside your current customer base, circle of partners, and comfort zone.Richard and James share their reactions and experience so far, memorable speeches and key take-aways, surprising emotional moments and something to do with an oxygen bar?They also take part in a Team Tubb Travelogue Quiz at the end of the call!Were you at the CompTIA ChannelCon 2023 event too? Send us a voice recording with your highlights and we will add your comments to our next Team Tubb Travelogue.

In this episode, Richard Tubb speaks to Benjamin Netter, founder of Riot. Riot is a Paris-based, all in-one-platform that drives better protection for MSP. A SaaS platform, they’re on a mission to turn employees into your company's biggest cybersecurity assets.Richard asked Benjamin what led him to create Riot and how the tech can help employees be more aware of their cybersecurity responsibilities, and the challenges of protecting their BYOD.Benjamin explains how gamification helps MSPs to protect their clients, how Riot helps when a breach happens and what their support function looks like. He also talks through the latest phishing tactics to be aware of, and shares his biggest inspiration as a business leader. Mentioned in This EpisodeRiotY CombinatorRiot Chatbot: AlbertNewsletter: Zach Whittaker – This Week in SecurityFind out more about Riot's MSP Partnership Programme or email Audrey Book: Dale Carnegie: How to Win Friends and Influence People

In this episode, Richard Tubb talks to Ian Thornton-Trump, a cybersecurity expert and the chief security officer of Cyjax, a threat intelligence and cyber security company.&nbsp;During their short chat, Richard and Ian talked about the current state of the MSP industry, why vendor solutions should give real business value to MSPs and their clients, and the impact of AI on the sector.Plus, Ian gives his thoughts on how MSPs can compete in an overcrowded cybersecurity market and shares his experiences at the Pax8 Beyond event in Denver, and why he’d go back next year.Mentioned in This EpisodePax8ThreatLockerCrowdStrikeConnectWisePassword Manager from N-ableSyncroDatto

In this interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8. He’s responsible for overseeing the company's channel security operations, empowering Pax8 partners to reduce risk, improve efficiency, and ultimately grow their business. Mostyn has more than 20 years of experience working with managed service providers, including founding Astrix Integrated Systems in 2001. He’s a Cyber Essentials trainer and holds a range of security qualifications.Richard and Mostyn discuss the shift to a cybersecurity focus in the IT space and why Pax8 are so popular. Mostyn shares his experience of transitioning from IT provider to cybersecurity expert to vendor and what a typical day looks like as the director of security. Mostyn shares his advice on how MSPs can support clients who only have small cybersecurity budgets, the one cybersecurity tool every SMB should have and the threats they need to be aware of.Richard asks Mostyn to share the best resources to stay up to date with cybersecurity trends, where he goes for advice, his inspirations and mentors. They also look at the number one mistake MSPs make and how to have a security-first mindset.Mentioned in This EpisodeGraham CluleyIan Thornton-TrumpWes SpencerJennifer BleamCompTIAKarl PalachukNational Cyber Resilience CentreCyber EssentialsAcronisConnect SecureSentinelOneSimon SinekJim Collins – Good to GreatMalcolm GladwellChip and Dan HeathMatthew Syed – Black Box Thinking

In this episode, Richard speaks to Peter Kujawa, Vice President of Service Leadership and TSP evangelist. Service Leadership helps IT solution providers to build shareholder value and reach top quartile, best-in-class profitability.They do this through objective benchmarking, advanced peer groups, self-paced performance improvement tools, executive training, and individual management consulting for MSPs worldwide. Richard asks Peter to explain how he got into the MSP world and his experiences of mergers and acquisitions. Peter talks through how Service Leadership helps MSPs and the definition of a TSP.Peter describes the benchmarking reports they do, and why they’ve decided to conduct these annually. He tells Richard what MSPs should know about compensation and remuneration and the types of MSPs who are a good fit for Service Leadership.They discuss security and normalisation, IT Nation Evolve and the benefits of peer groups, plus performance improvement assistance for MSPs and the two benchmarks MSPs should monitor.&nbsp;Mentioned in This EpisodeService LeadershipConnectWiseSliqIT Nation EvolveAnnual IT Solution Provider Remuneration ReportSL InsightsCompTIAThe Tech TribeBrightGauge

In this inaugural episode of the Team Tubb Travelogue audio series, Pascal Fintoni catches up with Richard Tubb and Stephen McCormick at the end of busy and exciting day at the Channel Sec 2023 Conference in London.The event was held at Lancaster London on the 18th May, this 1 day event organised by IT Europa combined high-level conference and networking event aimed at UK and European Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs).Richard and Stephen share their initial takeaways, key messages and amazing individuals they met on the day. We also find out why Stephen is such an unlucky traveller!Were you at the Channel Sec 2023 conference too? Send us a voice recording with your highlights and we will add your comments to our next Team Tubb Travelogue.

Over the past few weeks, Stephen McCormick and I have been speaking to MSP business owners, creative marketers and directors to share their experiences of entering and winning the SuperOps MSP awards, and their best advice for business success.&nbsp;To mark the end of season five of TubbTalk, we present to you a round-up of those top tips. There are all kinds of things that these IT experts do that you could start doing in your MSP too. You never know – you too could be an award winner!&nbsp;Jack Peploe of Veterinary IT Services talks niching and website mistakes and Mitch Redekopp of Rivercity Technology Services chats about why he does a cyber risk assessment with new clients and the challenges of running an MSP.&nbsp;Marketing expert Sarah Turner of Backbone IT shared the highs and lows of marketing in an MSP and a customer-first approach to business. Jack Gray of FOMO Technology discussed being a solo MSP and obstacles to growth, and Simon Heath of The Final Step shared their approach to business culture.Mentioned in This EpisodeBook: Marcus Sheridan: They Ask, You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today’s Digital ConsumerAI tool: ChatGPTMSP marketing expert: Paul GreenThe Tech Tribe7 Figure MSPBook: Chris Wiser: 16 Strategies You Need To Know To Protect Your Business From Hackers Book: Janna Dutton: Conversations Over Coffee – Volume 1: Real People, Real Stories, Real SuccessErnest Murry CTO of Genuine Technology GroupMarketing CRM: HubSpotDesign tool: CanvaOnline video editor: InvideoWebsite heatmap tool: HotjarMel Robbins PodcastJay Shetty PodcastBook: Mel Robbins: The High 5 Habit: Take Control of Your Life with One Simple HabitBook: Mel Robbins: The 5 Second Rule: The Surprisingly Simple Way to Live, Love, and Speak with Courage: Transform your Life, Work, and Confidence with Everyday Courage, (cover may vary)Feel Better,...

In this episode, Richard talks to Simon Heath, a director at The Final Step. They’re a long-established MSP based in London, supporting time-poor business owners with a white glove IT service.&nbsp;Simon tells Richard how he transitioned from the world of acting into the MSP space, all about the kind of work they do at The Final Step and how they find clients.&nbsp;Richard and Simon discuss the importance of a strong company culture and how the pandemic strengthened their own culture and values. Plus, Simon shares his advice on how MSP owners can build a good culture of their own.Simon also explains the SuperOps awards process, why he thinks The Final Step won the “MSP with the Best Work Culture” award, and why he’d recommend entering an awards competition to any MSP owner. He also shares openly about the challenges and successes of running a business, and what he thinks is next for the IT sector.&nbsp;Mentioned in This EpisodeIT Nation EvolveBob Burg The Go GiverGazelle management strategyTraction management strategyIT NationKim Scott – Radical CandorMichael E Gerber: The EMyth RevisitedL David Marquet: Turn the Ship Around

In this episode, Stephen talks to Jack Gray, the founder and Managing Director of FOMO Technology. It’s a Northern Ireland-based IT support and services company, and Jack has over two decades of experience in the industry. He’s committed to providing businesses in the region affordable, customised, and personal IT support. Jack won the “Solo MSP of the Year" award in the recent SuperOps MSP awards.Jack tells Stephen about how he got started in the industry and why he set up his own business. He explains he found out about the awards, the process of applying for them and what the win means for a solo MSP business like his. He shares honestly about the challenges he faces running a solo MSP and the successes he’s had in business so far, and what the obstacles to growth are when you’re a one-man band. Stephen asks Jack for his predictions for what’s next in the IT industry, and also for FOMO Technology. Plus Jack shares his advice for new solo MSP owners, especially if they’re entering awards competitions.&nbsp;Mentioned in This EpisodeCompTIAThe Tech Tribe

In this episode, Richard Tubb speaks to Sarah Turner, a creative marketer at IT Backbone. They support cloud migration, infrastructure overhauls and build anything that their clients need. A data lead decision-maker, she was part of the team that helped IT Backbone win the “Most Innovative Marketing and Sales Campaign” category of the MSP awards, hosted by SuperOps.They talk about Sarah’s marketing background and how she ended up in the IT industry and the marketing strategy she submitted as their entry into the awards competition and how she made it stand out.He asks Sarah for her advice on marketing campaigns in general – the tools to use, how to measure the success (or otherwise) of the campaign, and the best tools to use for data analysis. Sarah also tells him what a customer-first approach looks like at IT Backbone, the challenges and successes of marketing in an IT company, and where MSPs go wrong with their approach to marketing.They also discuss why MSPs should enter awards, the SuperOps awards process and what the win means for Sarah and IT Backbone. Finally, Richard asks Sarah what’s next for the business and what potential obstacles they need to overcome.Mentioned in This EpisodeHubSpotCanvaInvideoHotjarMel Robbins PodcastJay Shetty podcastMel Robbins High Five HabitMel Robbins: 5 Second RuleFeel Better, Live More podcastDr Rangan Chatterjee Happy Mind, Happy LifeDr Rangan Chatterjee The 4 Pillar PlanNir Eyal: IndestractableJames Clear Atomic...

In this episode, Stephen McCormick talks to Mitch Redekopp, CEO of Riverity Technology Services, an MSP in Canada. The company has become known as one of the top managed service providers in Saskatchewan, while also having a highly experienced software development on hand.They have a deep focus on packaging together cybersecurity and creating bespoke solutions to help improve their clients' internal business processes. River City won Emerging MSP Of the Year category at the SuperOps MSP Awards. They talk about what the business does, and how Mitch got into the MSP industry. He explains their cybersecurity offering, and how the software development element fits in with their other services.Richard asks Mitch about the process of entering the SuperOps awards competition, why he thinks he won and what the success means for their business. They also talk about the books Mitch has written and his predictions for cybersecurity and cyber protection.Mitch shares the best and worst parts of running an IT business, his plans for the future and potential obstacles he might need to overcome. He also gives his advice for new MSPs, and reveals his biggest influences and mentors.&nbsp;Mentioned in This EpisodeRivercity TechnologyThe Tech Tribe7 Figure MSPBook: Chris Wiser: The Small Business Owner's Guide to Protecting Your Business From HackersBook: Janna Dutton: Conversations Over CoffeeBook: Marcus Sheridan: They Ask, You AnswerPaul GreenErnest Murry CTO of Genuine Technology Group

In this episode, Stephen McCormick talks to Jack Peploe of Veterinary IT Services, who won the MSP Website of the Year Award at the SuperOps MSP awards. Jack is a veterinary IT expert and ertified Ethical Hacker, who has worked alongside the veterinary sector since he set up his first business at age 16. He has made it his mission to help veterinary practices across the UK to utilise their technology so that they can function in a secure, professional and efficient manner, leaving vets to focus on patient care. Stephen asks Jack how he got into the IT industry and why he decided to niche his business. They discuss the SuperOps competition – the entry process, what the win means to his company and what Jack attributes his success to.Stephen asks Jack for his thoughts on the most common mistakes MSPs make with their websites and his advice for MSPs just starting out. They also talk about the best and worst parts of running an MSP business, Jack’s influences and where he thinks the industry is going next.Mentioned in This EpisodeMarcus Sheridan: They Ask, You AnswerChatGPTPaul GreenIT Veterinary Services

In this episode, Richard Tubb talks to Andy Readman, Principal Consultant at Pax8 EMEA. He explains why MSPs should consider using Pax8 Professional Services.Andy’s focus is on developing the Pro Services capability to deliver services to their MSP partners that will make a tangible difference to their businesses and help them grow.Richard asks Andy about his role at Pax8, what he did before and what led him to his current job. They talk about Pax8’s Pro Services and Andy reassures Richard that it’s not a competitor to MSPs. They explore how to better utilise new technologies and tools such as Intune, what digital transformation means for MSPs and How Pro Services helps with that transformation process. Andy also explains how Pro Services helps MSPs with cybersecurity and migrations to tools like Azure and SharePoint, and lets Richard in on the Pax8 ice-breaker where everyone shares a surprising fact about themselves.Mentioned in This EpisodeSinglesource ITCompTIA report into the digital skills gapCybersecurity masterclassesAzure demystification webinarMicrosoft IntuneData strategy workshopGet started with Pax8Pax8 launch briefing (for new clients)

In this special TubbTalk interview, Richard Tubb becomes the guest on his own show! Team Tubb’s Community Manager, Stephen McCormick, takes over the presenter’s seat; he asks probing questions to find out Richard’s origin story and what’s important to him.&nbsp;They talk about how Richard got into the world of IT, why he set up his own business and why he made the decision to sell up. Richard explains how he went from blogger to speaker, to consultant and media expert.Stephen asks Richard about the importance of community, the groups hosting meet-ups around the world, and what makes the IT channel so special. Richard explains what they’ve meant to him, both personally and professionally.&nbsp;Richard talks about why MSPs need to practice self-care and be honest about mental health challenges, and the tools he uses to help him relax. He also shares who’s inspired him in the world of business in general and technology in particular.&nbsp;He also tells Stephen what he’d do and what he’d focus on if he started an MSP today, how to get started with outsourcing for your business, and his best sales and marketing tips. The interview ends with Richard answering a series of questions from the TubbTalk audience.&nbsp;Mentioned in This EpisodeLife Lessons From My FatherThe E-Myth RevisitedThe IT Owner’s Survival GuideSuperOpsUptime SolutionsTubblog mental health resourcesCompTIAThe Tech TribeConnectWise EvolveKarl PalchuckErick SimpsonHarry BrelsfordRaja PagadalaBook: David Allen: Getting Things DoneBook: Bob Burg: The Go GiverZomentumThe Sandler Selling System<a href="https://smartermsp.com/robin-robins-ugly-marketing/" rel="noopener noreferrer"...

In this episode, Richard Tubb talks to Derik Belair and Gavin Garbutt, co-founders of Augmentt, a SaaS security management and software solution. They decided to build a technology platform dedicated to helping MSPs create SaaS and Microsoft service revenues when they noticed a shift towards cloud-based applications. They talk in detail about the Augmentt solution: which tech tool category it falls into, their approach to cybersecurity and how the solution helps with MFA. Derik and Gavin walked through how to easily deploy it, the SaaS Application Discovery Feature and using it to back up data. They also looked at how Augmentt can be used in onboarding and offboarding, and&nbsp; why MSPs need to understand the threat of shadow IT. They also share candidly about their personal and business relationship, as they’ve worked together for a long time. Gavin and Derik also shared the biggest change they’ve seen in the industry in the last 20 years, their biggest lesson from their experiences in the MSP space, and what’s coming next for Augmentt.Mentioned in This EpisodeAugmenttAugmentt video demoAugmentt DiscoverDropboxAdobeSalesforceBox cloud managementGino Wickman: Rocket Fuel

In this episode, Richard talks to Marc Barry, co-founder and Chief Product officer at Enclave. He has a Master's Degree in Applied Information Security, and a background in security across public and private sector organisations, with a focus on building, researching and securing computer networks.&nbsp;He tells Richard about his background and experience and what drew him to Enclave. He also explains what Zero Trust is and what Enclave does, as well as how it differs from a traditional VPN.&nbsp;&nbsp;They discuss the impact Enclave has on traditional firewalls, how it works with fixed IP addresses, how to deploy it efficiently and the integration strategy. Marc also explains the recent project to make the tool usable on smartphones.&nbsp;Richard asks Marc how Enclave fits in with today’s remote working culture, how it works with modern and virtual infrastructures, how it’s licenced to MSPs and what the customer support looks like.&nbsp;Marc talks Richard through how Enclave guarantees user safety, the free version for non-commercial users and what’s next for the business. He also shares the resources he uses regularly to keep up to date in the industry, and who’s influenced him throughout his career.&nbsp;Mentioned in This EpisodeThe Colonial Pipeline hackBilling reconciliation tool: GradientDevelopment tool: GitHubAnonymous functions: lambdaCyber Kill Chain from Lockheed MartinDeployment tool: KubernetesGoogle security researcher: Tavis OrmandySoftware engineer: Mark RussinovichComputer scientist: Paul GrahamComputer science news site: Hacker NewsDiscusssion site: RedditRSA security conferenceInfoSec conferences

In this episode, recorded live at IT Nation Connect 22, Richard speaks to experts from three different companies offering some of the best MSP tools available on the market.Ben Spector and Ted Roller explain why Zomentum is different to other quoting tools, how it helps MSPs with turning prospects into sales, and how it fits in with the vendor eco-structure.&nbsp;Richard also speaks to Joe Alapat and Matt Miller of Liongard, who talk about the type of MSPs who use the tool, how it fits into their tech stack, its integration strategy and how it solves MSP pain points.James Steel of Linode explains why so many business owners are considering a move to alternative cloud solutions. He tells Richard the typical customers they have at Linode, and how the recent acquisition of the company by Akamai will enable them to support more MSPs.Mentioned in This EpisodeZomentumLiongardLinodeSales quoting software: QuoteWerksClose CRMProposal templates &amp; quote software: ConnectWise CPQ (formerly ConnectWise Sell)Video: Zomentum WalkthroughVideo: Zomentum Connect WalkthroughBook: W. Chan Kim &amp; Renee A. Mauborgne: Blue Ocean Strategy, Expanded Edition: How to Create Uncontested Market Space and Make the Competition IrrelevantActive DirectoryEndpoint Security: Sentinel OneAccounting Software: QuickBooksUniFi-Ubiquiti serversOpen-source tool: OdooOpen-source security: WazuhSecurity and cloud delivery: AkamaiCloud computing: Digital OceanAlternative cloud: VultrCloud-based network management: AuvikTom Lawrence YouTube channel

In this episode, Richard talks to Michael George, CEO of Invicti Security. They’re an accurate automated application security testing platform that scales like no other solution.Michael tells Richard about his past experience of leading Continuum, and what the buyout and merger process was like. He also explains what led him to found Invicti, and how the business helps MSPs.&nbsp;They talk about the importance of a positive company culture and how Michael and the Invicti team build and nurture theirs. Michael also explains the organisation’s relationship with the wider cybersecurity company and how it fits in to the MSP market.Richard asks Michael why he thinks that application security testing is so important in modern cybersecurity, the practicalities of solution consolidation in cybersecurity, and how Invicti helps MSPs manage risk in a scalable way.They also look at the good and the bad when it comes to private equity funding for MSP vendors and how to spot red flags, what’s next for Invicti and what’s next for Michael – including mountain climbing.Mentioned in This EpisodeInvictiConnectWiseJiraJenkinsServiceNowA3Sec SASSmart Solution Consulting GmbHMonogoBulletproofKaseyaLinuxSummit Partners (growth equity firm)Book: David Foster Wallace: Infinite JestDavid Foster Wallace Kenyon College commencement address: This is WaterInvicti's AppSec Indicator reportInvicti's MSSP ProgramInvicti Resources Library

In this episode, Richard is joined by Dave Algeo, the founder of the Midlife Reshape Academy. He specialises in helping people in all walks of life to refocus on their health and wellness and get back to their past fitness levels.They talk about how MSP owners and IT professionals can deal with overwhelm and burnout, and how to balance productivity and the demands of the job with managing health and wellbeing.Dave shares some tips on maintaining wellness when you’re struggling to prioritise it with all the other demands on your time. He also talks Richard through his SDADS Method, which is a way to help you simplify tasks.&nbsp;They also explore what the secret to weight loss is, and if it even exists. Dave explains how you can ensure that you’re doing the right things for your wellness, and how to break bad habits and engrain good ones. Richard and Dave also discuss the importance of mental health.Mentioned in This EpisodeCrackerjack video featuring RosieLayne NortonThe IT Business Owner's Survival GuideGuest blog post: Writing Down Your SuccessesProductivity tool: AppBlock (for Android users)Productivity tool: Freedom (for iOS users)Audio course: Operation SnoozeMeditation app: HeadspaceMeditation app: CalmBook: Prof. Matt Walker: Why We SleepTubblog mental health resourcesChrome extension: Newsfeed EradicatorPastor Steven Furtick

In this episode, Richard talks to Raja Pagadala, managing director of London-based MSP The Final Step. It’s one of London's oldest and most well-established IT businesses and a 2022 winner on the MSP 501.&nbsp;Raja is actively sought out by some of the industry's top vendors and businesses to act as an advisor and confidant. This interview was recorded live at ConnectWise IT Nation in Orlando, Florida.&nbsp;They talk about how peer groups help Raja personally and professionally, what’s changed the most since Raja started his business, and his number one piece of advice for today’s MSP owners.&nbsp;Richard also asks Raja to talk more about The Final Step as a business: what a white glove MSP is, the toolkit they use to support their clients, and how they retain those clients for decades.&nbsp;Raja explains why they go deep into client businesses to better support them and why MSPs should think strategically about their own clients. He also tells Richard how the business attracts tech talent and retains them.&nbsp;Richard also asks Raja how he handles having tough conversations as the MD, their four-step methodology for helping clients break their IT bottlenecks, and how to demonstrate your value to clients who’ve forgotten how you help them.&nbsp;Mentioned in This EpisodeHTGCompTIAThe Tech TribeConnectWiseThe IT NationAcronisJim CollinsDattoConKaseyaThe Final Step downloadable ebook: How to break the IT BottleneckBob Burg: The Go-GiverHardin Byars of Innovus Consulting, LLCSimon Sinek: Start With WhyPatrick Lencioni: The Five Dysfunctions of a Team

In this episode, Richard talks to Erick Simpson. Erick is one of the true architects of what we now know as the Managed Service Provider channel. Eric co-founded, developed and sold one of the first pureplay MSPs in the industry, and then co- founded MSP University and authored four books. He told Richard how he got started in the MSP world and the difference between having a job and running a business. They also considered what it means to be a ‘modern MSP.’&nbsp;&nbsp;Richard and Erik discussed the most significant changes in the IT industry and how the pandemic changed the way internal IT departments view MSPs. Erick explained the idea of ABC clients and why you should be clear on which clients fall into which category.&nbsp;&nbsp;They talked about why MSPs should promote cyber security insurance, and alongside that, how and why to communicate the importance of cyber protection to their clients to encourage them to take it seriously.&nbsp;Finally, they talked inspiration and motivation – what gets Erick out of bed in the morning and excited for his day, who’s inspired him the most, both personally and professionally, and what’s coming next for him.&nbsp;Mentioned in This EpisodePodcast: Vera Tucci on CoMITsErick Simpson’s blog on firing clientsAlan Weiss: Million Dollar Consultinghttps://www.amazon.co.uk/Million-Dollar-Consulting-Sixth-Erick’s inspiration: Amy Luby, founder of Modern MSP