
Talk Commerce
443 episodes — Page 8 of 9
Ep 83The Future of Magento with Vinai Kopp
What is the future of Adobe Commerce and Magento Open Source? Vinai Kopp and Brent talk about the recent Adobe Developers Live Commerce conference and discuss the keynote. We talk about Mage-OS and how the community has stepped up to help Magento Open Source move faster into the future. We debunk speculation in social media and talk about how long-term and short-term support will work around Magento. The excellent news: Magento Open Souce is alive and well and will be for a long time.
Ep 82Making a business transformation with Henry Daas
Coaches are a dime-a-dozen, right? Maybe so. Maybe not. Perhaps you've never taken the plunge and experienced the transformation, Or you did and thought, meh. Been there. Was it YOU who went wrong? Maybe. Maybe not. Henry Daas talks about his book FQ: Financial Intelligence as well as some of the highlights of the importance of having a business coach for entrepreneurs.
Ep 81Selling across stores on Shopify with David Perry
Do you want to sell your products across a multitude of Shopify stores? We interview David Perry on how Carro connects participating Shopify stores. This is done to enable cross-store selling or the ability for like-minded partners to directly sell each other products without the need for inventory, managing returns, or minimum order quantities. Sell your products on leading stores, sell their products on yours, or both! You can also discover and work with a massive list of top influencers with the free Carro Influencer Partnership service.
Ep 80Optimize your buyers journey with Avi Kumar
Do you know the four ways to add B2B business to your B2C Shopify Store? Avi Kumar helps us to understand some of the complexities around doing B2B on Shopify. We discuss different business models and how you can be successful on your SaaS-based eCommerce store. Avi is the owner and chief wizard of Invisible PPC, a white label PPC company that is helping agencies break into new markets. Four ways to add B2B business to your B2C on Shopify: Keep it simple, offer special Discount codes on the current B2C site for small-scale B2B sales and/or just testing waters. For more robust solutions consider Third-party wholesale applications. Simplicity and single store to serve B2c and B2B Use Shopify’s wholesale channel if already paying for Shopify Plus. This provides a simple ordering channel to receive B2Bo orders. Finally, a fully separate Shopify online store gives B2B customers the most leeway both during and after the project, enabling, among other things, different catalogs and promotions in different stores. Trying to go online from the Distributer model, consider these points: 1. Is your distributor willing to buy the product/service online? First test with them. 2. Set a higher price on the website Vs what distributor end retailers can offer? Will keep your distributors/retailers happy and trust us clients are willing to pay higher prices on the Brand site. 3. Offer exclusive products online 4. Exclude distributor Geo from online and go in new areas. 5. Offer a percentage for online sales in their territory, this will buy their goodwill and support for online. InvisblePPC White Label Google/Bing ads service focused local businesses, a great choice for small agencies working in the local markets. Highly cost-effective and ROI positive to run Google ads for local business niches.
Ep 79All teams remote with Karthik Chidambaram
Before the pandemic, most CEOs thought a 100% remote workforce was unsustainable. The new reality is higher productivity by employees who have had to work at home. We interview Karthik Chidambaram with DCKAP about employee happiness as well as his adventures in selling products.
Ep 78What to expect in the Magento Community with Aron Stanic
We speak with long-time Magento Community member Aron Stanic from Inchoo. We discuss all the changes in the community over the years as well as the state of Magento and its brand. We finish off with a discussion on the importance of expectations in the client/agency relationship
Ep 77Ecommerce in India with Swapnil Ghone
The Indian Ecommerce market is progressing rapidly and merchants and agencies need to recognize its importance. Swapnil Ghone talks about his experience in the Indian market and we discuss some of the companies that are already succeeding. Swapnil has nearly 20 years of experience in Sales/ Business Development/ Account Management, Project Management, Operations, Training, and Customer Services servicing the Indian market.
Ep 76Putting some real into AI with Kate Bradley
Artificial intelligence is amazing and is progressing leaps and bounds week after week. We interview Kate Bradley with Lately.ai and learn how their tools help social media managers produce and distribute social media efficiently while saving hundreds of hours. Lately’s A.I. learns which words will get you the most engagement and turns video, audio, and text into dozens of social posts. Unlock which words will get you the most engagement with artificial intelligence that studies what your audience wants to read, hear or watch. Lately’s A.I. content-generator will then atomize any interview, webinar, conference panel, podcast, blog, PDF, word document, or newsletter into lead-generating social posts that get next-level results. Because that’s the power of artificial intelligence.
Ep 75The psychology of cognitive customer behavior with Guido Jansen
Brent: Welcome to this new year today, I have ghetto Yansen and he is with Spriker and I'm very excited to talk to him ghetto. You are the global business and technology. Evangelists for Spriker and which in the blue room or the green room, we talked about that you're the Ben marks of Spriker or the Ben marks of shop where, or the benchmarks of Magento or whatever. Brent: However you want to say that. Why don't you do a better introduction than I just did. And maybe tell us what you're doing day to day and, one of your passions in life. Guido: Oh, I have many passions brands. One of wishes now a Spriker indeed. Yeah, my background's in the. I guess to try to compromise a bit that I have a background in psychology and what a usability part of of psychology optimizing a web shop off the debts. Guido: The study itself at university I'm done. I don't feel that old, but at university that didn't have a lot of online things going on. In terms of examples. So that was mainly about the usability. I could think of thing machine or a way, finding an airports how that works. But I always applied this to align to e-commerce and in, started out with things like mumbo and. Guido: Wait maybe I am old mama Joomla and a, and I switched gears to to e-commerce and Magento in 2008. That time when we were all playing around with cameras and virtual mark, and those kinds of things that Magento came around, which was this magical thing that was way ahead of its time. And we all add a great fun, I think playing around with that and did that for, 13 years. Guido: And I think that's also like 20 10, 20 11 that I met you. I think we met at a. It was the Moscone center in San Brent: Francisco. Could be, yeah. Yeah. The fabric comm X dot commerce. Guido: This will all be beeped Brent: out with the knee, right? Yeah. In fact, I was just going through all my supplies. I was going through my old video just getting stuff, getting my mat cleaned up and I found of a video of the, in the intro or the, welcome from the. Brent: PayPal slash Magento slash whatever eBay people. Yeah. And it was us coming out of the conference center and they all, there's huge. Just all the employees lined up welcoming, everybody to the event. So it was definitely a well thought out event and it was fun how could you go wrong? Brent: I don't know if if the outcome was what they had expected, but it was fun. And then. A fun event, 2011, definitely. Guido: Yeah. Events were a fun ride. Remember those events were fun. Now we had a lot of fun with that with Magento organized, a lot of stuff. For Magento we had the Mimi, Japan and Netherlands kickstart this whole global movement of Magento events. Guido: And I've been lucky enough to to attend many of those those firsts, which are the best I think, to go through like those first events in a country where. People have heard each other's names online on slack or on the forums, but never met in person. So all those awkward first meetings, or those are great to to, attend to. Guido: And yeah, I and it's also a, the Magento ecosystem is also where I met Boris the founder of Spriker and currently co CEO of Spriker. I think we met sills. 20 11 20 12 had a Magento agency. And some six, seven years ago when you started with we kept in contact and yeah, I would have lost a year. Guido: I was working at a Magento merchants actually. And he approached me and said, Hey, we're growing like crazy at Spriker and we need someone like you doing community stuff. Spriker we need something like that. So to support that. I don't think you actually build this, build a community. Guido: I The community is there and does its own thing. That's what we see, which has the rights. But we need someone from Spriker to facilitate what's happening out. There are very similar indeed to what's. What bandage. And before that, around though, we're doing a Magento. So yeah, that's the, Brent: yeah. Brent: And I, I did I've interviewed my Miquel Turk for both Spriker and it's an interesting and fun platform and one of the. I had made early on was about the who 15 and how we're working on getting sub one second times. And he laughed at me and he said, yes, Spriker, we're working on sub 400 millisecond times or something like that. Brent: It is an interesting platform and I'd love to dive into it a little more, but first let's I know that you have been involved with. In conversion rate optimization, I think from an e-commerce standpoint, that is one thing that is often overlooked, especially. A lot of clients will come to a technology partner and they'll say, Hey, I want to build a fantastic website. Brent: Then they leave those either the technology partner doesn't focus on that or the client doesn't see value in that. So can we maybe just have a brief conversation around, what does it mean for conversion rate and why is that? And so why is that even more important than the platform you're on or the store build that you're doing or any of those. Guido: I thi
Ep 74Influencer marketing with Cody Wittick
Cody notes that they work with D2c brands. Cody mentions that the mission is to educate brands on the right way to do influencer marketing.Cody says there are influencers that have zero social following and their job is to get influencers to rally around their brand. Cody talks about how influencers are choosing to represent you as much as you are trying to represent them. Cody mentions that there’s a long-term consistent vision and mission for that relationship.Cody and Brent overview whether social media platforms have changed. Cody talks about how there’s more access into their lives through social media. Brent notes that the market has grown for influencers by the fact that you can become an influencer by going to your iPhone and embracing a brand, taking pictures, and pushing that.Cody talks about how the ability to create content consistently has made it easier for influencers to become influencers. Cody notes that people end up buying fake followers or trying to speed up the process. Brent says the goal as an influencer would be to influence a idea to promote it. Cody notes that there's always at least one influencer in your space.Brent mentions that if a business is looking for help from influencers, they could be an influencer. Cody says they want to get the product into those influencers hands. Brent notes that they follow hoka and see reviews for shoes online.Cody says if the influencer is not thinking of them, they would be outreaching them, dm-ing them, or emailing them to get ahold of them. Cody mentions that if they are a runner, a consistent runner, and they’re putting out captivating content, they will attract running brands. Cody notes that the best way to scale is just the more people that have your product, the more relationships that are going to be able to build.Cody says working with genuine advocates is the best way to scale. Brent notes that they find something defective or not great about the product. Brent says they should think about the customer experience with their influencer marketing.Cody notes that they want a longterm community of influencers that are talking to their audiences consistently. Cody talks about how the time is transactional one-off posts with influencers. Brent notes that brands constantly are trying to hit this, like one-off drug.Cody says if brands are investing in tech talk, that’s something they need to be doing. Brent talks about how it’s easy to create content for multiple channels.Cody notes that they identify 500 influencers on a month to month basis, get them the product they search after they get them, and see their organic performance. Cody says they run facebook and instagram ad accounts. Cody notes that their role is to keep growing the business as co ceo.Cody says they want to be judged on sales. Cody mentions that a lot of the leverage of influencer marketing is starting. Cody says they’re measuring the amount of content. Cody mentions that the metta dashboard on facebook is giving you all the metrics. Cody talks about how you’re not going to see direct, this came from this influencer.Brent mentions that it’s an invite type of thing where you’re identifying people that are generating certain amount of content or influence in that industry. Cody notes that most merchants and brand owners that come to them are looking for a lot of ugc or creative, and therefore leveraging that content within facebook. Cody says they’re producing a pool of people that have proven to post free of cost without us even asking.Brent and Cody say that the best influencers are people that the product and brand fits into what they’re already doing and talking about. Cody notes that most of the time, what they catch them off guard with is that we’re not asking for anything in return.Cody mentions that when they get the product, they feel obligated to return something to the brand. Brent says they see more and more influencers saying they purchased the product. Cody mentions that stats show it doesn't make a difference.Cody says apple has made it harder for facebook to track checkouts, add to carts, and the reporting. Cody notes that the roas is down 50%. Cody mentions that ios 15 has been with email updates. Cody notes that certain effects on email marketing will be in display through apple.Brent asks what would they overview to a brand if they would like to get started on influencer marketing. Cody says they’re ready for influence marketing because it’s the same thing you want that first impression, second impression, and third impression to be awesome. Cody notes that they’ve worked with startups all the way from the m and m's of the world.Cody mentions that their sweet spot is top line revenue of two to 30 million, and they've worked with b2b brands before. Brent inquires if there is any difference between promoting their product and sending a physical item to influencers. Cody notes that they have an influencer marketing course called influencer blueprint.Cody says th
Ep 73Is the future V-Commerce? with Dick Polipnick
Dick says they're the founder and CEO of online growth systems, and they compete competitively in parkour. Brent asks where do you think the future of commerce is going. Dick notes that the next iteration of commerce is v commerce or voice commerce.Dick says Siri is going to integrate with commerce. Dick notes that they're going to get a commission on every dollar that gets sold through Siri. Dick mentions that voice commerce is going to be big, and a lot of ecommerce companies have seen traction in those areas. Dick talks about how you can optimize your current ecommerce site to be integrated with voice buyers. Dick says virtual and augmented reality is going to be the future of commerce.Brent mentions how coaching and business coaching can be done virtually. Brent says the next thing coming from voice reality is voice commerce. Brent notes that merchants worry about Alexa looking at the amazon store first and the rest of the list. Dick mentions that the best way to optimize for SEO is to write it in a way that people would speak. Dick talks about how you want to make sure you're ranking for keywords that are written the way people talk.Brent mentions that google has consistently changed what they look for. Dick says a good way to test this is to bring out your own phone. Dick mentions that field test it. Dick talks about how blogs are a great way to do it, writing articles and having that be a part of the process. Dick mentions that the third way is a frequently asked questions page, which is powerful for voice search engine optimization.Brent notes that ten years ago they worked on midwest hydroponics, and they built an faq section. Brent mentions that if they are going to write a blog article, make sure they link to the product they want them to buy. Dick says the manual way to do it is to look at your website and identify how many links are on each page. Brent mentions that you can integrate different features to add something like one to three different articles that they could read thereafter.Dick notes that bucky supply was successful before they started helping them, and they were successful after. Dick mentions that Ryan, one of the co-founders of Bulk Reef Supply, was an expert and came up with his own tank food. Dick says if you want to get momentum, do take the amazon playbook.Brent talks about how merchants don't always look at being the leader in their community, and that bulk reef supply has done well by getting down into that community from the ground up. Brent notes that there are other companies that are building communities that are keeping people involved. Dick talks about how youtube is exclusively marketing to other people who are consuming youtube, and they only charge you for the volume of what you're using it.Brent discusses the idea that in the past lost leaders would physically sell something. Brent notes that they’re trying to get people to do the same thing. Brent mentions that a lot of smaller business owners forget that if they have a tool like Magento or BigCommerce, a lot of those things are built-in. Brent talks about how it’s important to understand getting people to sign up for a newsletter. Brent mentions that google analytics is a great tool to determine where they’re going and where they’re exiting.Dick notes that ecommerce clients created a brand new product category. Dick says there was a different marketing approach to get the product in front of customers. Dick notes that they would create a video that's less than a minute long and put it on social channels. Dick talks about how you got 30 seconds in an elevator to pitch to an investor, and you got less than 10 seconds on your Instagram feed. Dick mentions that you need to capture attention quickly and communicate the value they're going to get and give them that call to action.Brent talks about how to look up Entrepreneurs' Organization for advice. Brent notes that there are many opportunities for small business owners to get knowledge. Brent talks about how right now is the best time to be in ecommerce because you have the same tools the big companies have. Brent says you can list your products on amazon and utilize their network to get products.Dick talks about how a lot of ecommerce companies should consider subscriptions. Dick says everybody is familiar with dollar shave club, and that's a company that's competing for a commodity, it's disposable, and your lifetime value is greater. Dick mentions that you can put a unique spin on this and make an e-commerce brand or ecommerce company with a monthly subscription. Dick talks about how part of the value is that you don't know what you're going to get every month.Brent notes that the fish of the month club was a great model to get people interested in a product. Brent talks about how entrepreneurs are a different breed and don't always act the same way. Dick notes that the Entrepreneurs Organization has an accelerator program for companies that are between $250,0
Ep 72Seven keys to seven figures for women entrepreneurs | Leslie Kuster
Leslie and Brent discuss being an entrepreneur. Leslie notes that you need to have a desire to be an entrepreneur and not be dependent on getting a job. Leslie says they started their journey 30 years ago when they didn’t want to get a job.Leslie notes that they weren't a successful entrepreneur until the last eight to nine years. Leslie says they wanted to elevate their income and the money they were making. Leslie notes that the purpose of their book is to help other women entrepreneurs.Leslie says the first and most important key is that you need to want it. Brent mentions that a young lady turned down a six-figure job to do her passion.Leslie notes that if you have any passion or desire to be doing something other than what you're doing right now, it's important to follow that. Leslie says it has to be like you human beings, they don't jump off cliffs unless they're really forced, they do not leave comfortable situations, and they don't leave comfortable relationships. Leslie notes that if you're too comfortable, you're not going to do anything.Leslie says they’ve wanted to return to the USA for several years, but their husband had a job and he works for a company. Leslie notes that it’s not so comfortable to do these things and it’s not so comfortable that they rented out or their apartment in Zurich. Leslie says it’s key number seven in their book, which is about pumping the water.Brent notes that as an entrepreneur, having faith and knowledge that work will yield some results. Brent talks about how complacency is easy to be complacent in a job where your paycheck isn't always tied to the fact that you have a new idea or want to make something better.Leslie notes that this is a limited mindset issue that is keeping women small and keeping them from playing big. Leslie mentions that it’s very important that women look at their belief systems around money. Leslie talks about how in order for women to step into power, they need to create money.Leslie notes that they traveled for seven months, bought a teak handicraft in Bali, went back to New York, and started selling it at street markets. Leslie talks about how Amazon started FBA fulfillment. Leslie says they can help you send it to them, send it to them, and they will ship it for you.Leslie notes that they manufacture women’s mostly resort relaxed, colorful clothing from Bali, and they sell it on their website and on Amazon. Leslie talks about how there are 200 million more people looking on amazon than they are on their own websites. Leslie mentions that Amazon is a phenomenal platform for businesses and anybody who wants to start an e-commerce business really needs to be selling on amazon.Brent says Amazon will sometimes take a really good idea and start sourcing that directly. Leslie talks about how you have to be branded and get a brand registry.Leslie notes that the way to be successful in e-commerce is to know who you are serving.Brent says the branding part of it is the key, and it helps to build you out in big box stores.Leslie notes that first of all, you need to have your why you're about to step into this world. Leslie mentions that the next step is to create content that would serve that person. Leslie says one mistake people make is not going to amazon and brainstorming on amazon. Leslie notes that the best way to find products is to read reviews.Leslie mentions that make sure they have an online bookkeeping system. Leslie notes that they need to know their numbers and get intimate with them. Leslie says part of that is measuring and knowing where traffic is coming from.Leslie notes that to find a bookkeeper that knows a system called profit first. Leslie says they've written a book called Money and freedom, seven keys to seven figures, and it will be coming out. Leslie notes that go to their website and get access to a video that says three things to do before 9:00 am to make seven figures.
Ep 71Episodio en Español - Seguridad en la web | Néstor Angulo de Ugarte
Hola Nestor, muchísimas gracias por acceder a esta entrevista. ¿Cómo estás?……………………………….Nestor, ¿Por qué no nos das una pequeña introducción sobre tu experiencia laboral? …………………………………Muchas gracias Nestor, en este episodio me gustaría abarcar un tema super popular estos días, especialmente durante estas dos últimas semanas. El Miércoles pasado aprendimos que 1,6 Millones de páginas de WordPress sufrieron ataques con la intención de crear un nuevo usuario no autorizado y el Viernes pasado aprendimos sobre Log4Shell, la vulnerabilidad en Java que pone en peligro a medio internet.Así que no creo que haya un tema más relevante hoy en día en el mundo de la tecnología. Nestor, ¿Qué es lo que opinas de lo que está pasando esta semana?………………………………………..Bueno pues, imaginemos que tengo un sitio de WordPress y que el miércoles pasado recibí un mensaje de WordPress diciéndome que un usuario nuevo ha sido creado y que yo, como el administrador, no reconozco el usuario. Así que entro en mi WordPress y efectivamente tengo un usuario no autorizado con un rol de Administrador.¿Qué es lo primero que debo hacer antes de contactarte?¿Dame una definición sencilla de un WAF?¿Que es un ataque DDos y Fuerza Bruta?¿Qué son las medidas de endurecimiento, o hardening?¿Qué es la Autenticación de Dos Factores, o 2FA?¿Qué es una Copia de Seguridad? y ¿Cómo nos aseguramos que no está corrupta?¿Cuál es tu respuesta a la pregunta de con qué frecuencia debo actualizar mi sitio web teniendo en cuenta que me puede crear problemas de incompatibilidad?¿Cuál es la importancia de elegir un hosting bueno .vs. barato?
Ep 70Commerce is Custom with Sander Mangel and Shopware
Have you ever wanted to do something out of the ordinary in your Shopify store and then found a small application to do it? When you use SaaS, you don't own or control any third-party code, and you depend on a small army of developers to host and maintain all your applications on Shopify. Sander helps us understand the benefits of a hosted solution and how Shopware will help merchants run their store more effectively and less expensive than a SaaS-based solution. He talks about "Flow Builder," which lets merchants customize specific workflows on their system without needing a developer or a third-party application. We talk about how easy Shopware is to start developing for a developer and how the tech stack is "Developer Friendly." Sander gives us some 2022 tips for merchants. Tell your story, make sure you have robust product information, own your customer relationship and make videos! If you can't make all your videos, encourage your customers to make them for you. We finish with ShopwareUnited.com, a global community for Shopware users. Sander Mangel is a Solutions Architect on the Global Market Development Team for Shopware.
Ep 69B2B product led marketplace with Rick West
Welcome to this fantastic new episode of talk commerce today. I have Rick west, the CEO and co-founder of field agent. Rick, why don't you go ahead and introduce yourself and tell us maybe one of your passions in life. The spirit. Thank you so much for having me. I started by telling people I am. Father of three husband of one granddaddy to two. And so from a family perspective, I spend most of my time chasing my grandkids. Now, if you jump over to the business world and what that looks like gusta passionate for me, if you have for decades has always been that creative side of things. So there's, I've never met a. I didn't love sitting down on a whiteboard and trying to figure things out. So whether it's a personal problem, a business problem, whatever it may be. I love lowering my head with a whiteboard, figuring things out. That's great. So I know that you're involved in marketplaces. Tell us a little bit about what you're involved in right now. Yeah. So fill an agent. I tell people we started field agent well over 10 years ago in the pre selfie days, brands. Before you had a front facing camera. Alright. No video, iPhone 3s kinda days. And we started that work is really around data collection and capturing information. And what we've seen over the last 10 years is that we really created a marketplace, a B2B marketplace for our clients to go and find retail solutions. And it's been pretty cool. It's it's the same B to C concept that people see every day when you shop on Amazon. You find what you want when you want it. We've created that same type of experience from a business standpoint for all of our clients that are wanting to engage at retail. So it's been pretty exciting journey. This is so I, when I think of B2B marketplaces, I think of something like Alibaba is it something like that? Or how does that go here? Here's typically think of Alibaba and you you go down that path for many businesses. When you look for a marketplace, it is click on a link that takes me to a phone number to call a plumber, click on a link. It takes me to a business consultant, click on the link and take me to someone that can do graphic design in our world. We've taken those services and those products and say, log in to our marketplace. And after you make two or three clicks, we take you to. We actually have you check out Brent, which is crazy, right? Because all of the B2B marketplaces are going to take you to a connector to have two or three other phone calls, two or three other meetings. And we've done this work long enough that we know the questions to ask. We can take you right to check out. And by the time you check out two or three minutes later in near real time, you're getting data and results coming back your way. And so that's the revolutionary change of spam we put on the marketplace. Interesting. So this is a product, more of a product led marketplace than traditionally what we've seen in the past. Maybe you could explain what that means. Product led marketplace, or if I move in going down the right street, listen, you are astute and listen. That's why you're on this podcast brand. That's why you do what you do. But no, in all fairness is that. When you look at the concept of product led, I'm going to use the example that most people use with around COVID and zoom. If you are not a zoom user during COVID you probably became one. So I think they went from somewhere around the numbers of 30 million users to 200 million users in six months. In order to do that kind of growth. If they were a click and get to a salesperson or click and do a demo instead of being able to knock out that growth in six months, it would have taken them 10 years and 103,000 employees working six days a week just to go from 30 million to 200 million. So product led growth in its simplest term says, can you get someone to the point where they can buy something? Without a sales person engaged. Brent, think about our world today. I was talking to a guy the other day. He just purchased a car on broom, no sales person, three clicks. He spent $45,000 on a car. He never touched, never seen. And I've got another friend in real estate that just sold a home last week to a person from overseas coming into the U S bought a home sight unseen. Now, if you can buy a car and a house, surely to goodness, you can buy research, marketing, sampling trial for the B2B perspective. So we know the industry is going that way, but the concept of product led growth is just that you do not need a sales person to tell you how to buy a car. Vroom has automated it and it's truly product. Yeah, I know that a lot of our clients are, have moved to B in the commerce space. And one of the worries that sales people have is that this is going to take away from one of their key roles, which is doing the selling. Do you see this as being a extra tool that a sales person could have at that end, whatever that end B2B merchant is, or do you see this. Something that's going to repla
Ep 68Building a Customer Centric Culture with Vatsal Shah
Store owners want to get from out of their e-commerce business. Real conversations happen when a customer-centric culture is a prime focus. Whether you are a merchant or warehouse distributor, or a manufacturer looking for digital commerce. You should look at your tech partner, either agency or the solution integrator, and make sure they understand the business aspects and the workflow of your industry. Vatsal Shah offers transformation and growth to organizations and individuals by creating an inner drive. He helps them elevate their brand image, increase revenue and profitability. He founded Pragmatic Consultancy in 2008 to unlock their potential. As a business coach, he championed transformations of 69 IT, Digital Agencies, E-Commerce, and Retail organizations, trained more than 12K people and 184 CEOs. His clients spread across India, China, UK, Africa, Ireland, and the USA
Ep 67What the F*** is an UnConference?
David and Brent talk about Unconferences and how they differ from traditional conferences. We talk specifically about the https://unconf.us in Orlando Florida on January 21st, 2022.
Ep 66A marketplace in the cloud with Bart Mroz
The marketplace model is getting more popular and platforms to choose from are growing every day. Bart talks about his experience as an agency and how he has helped medium and large merchants create their own marketplaces. We discuss the differences between Magento and Shopify.
Ep 65CyberMonday Bonus Edition: David Arago | The quest to have faster websites.
New rules from Google require you to have a fast website, and we go over web vitals. It's not good enough to have a fast desktop website, and you need to have a fast website across all devices. The episode was originally going to be a stand-alone podcast but seemed well suited for CyberMonday. David Arago and Brent Peterson have a conversation about the importance of website speeds regardless of whether you have a commerce site or a content site. David talks about how he has successfully gotten 100 on WordPress in Google Lighthouse.
Ep 64Where was your shirt made with Shannon Lohr
Are your clothes made where you live? Where does the cloth come from? Shannon and I dive into some of the sustainability questions that you should ask when starting a clothing business. As the founder and CEO of Factory45, Shannon has worked with Idea-stage entrepreneurs to launch clothing companies that are ethically and sustainably made across the globe. Shannon got her start in 2010 when she co-founded {r}evolution apparel, a sustainable clothing company for female travelers and minimalists that was featured in The New York Times, Forbes.com, and Yahoo! News. To date, Shannon has worked with over 150 entrepreneurs in the sustainable fashion space, many of whom have launched some of the most transparent supply chains in the fashion industry. https://factory45.co/ Shannon has worked as a consultant for crowdfunding projects that have surpassed their goal amounts by as much as 300% and has worked closely with startup apparel companies from all over the world to create ethically-made products with a focus on environmentally-friendly materials and transparent supply chains. Shannon is a strong advocate for increasing supply chain transparency through sourcing, localization, and storytelling. She’s been named a thought leader for the future of fashion by Ecouterre and Triple Pundit, and she frequently writes about conscious consumerism and the intersection of fashion and environmentalism.
Ep 63Better B2B experience for Big Commerce users with Alec Berkley
For years the SaaS Market has not had a great solution for B2B... until Now. Bundle B2B is a SaaS application that offers enterprise-level B2B functionality to businesses of all types and sizes. It enables store owners to facilitate their B2B operations online and provide their B2B customers with seamless transactions and convenient self-service account capabilities. Alec Berkley, the co-found and director of business development with BundleB2B explain how he got started and how his solution will benefit B2B users. With core capabilities that allow users to easily manage front-end and back-end B2B processes, Bundle B2B can be utilized to fit the needs of any growing B2B Commerce business and improve the B2B self-service experience for both store owners and their customers.
Ep 62Flipping the script on e-commerce fulfillment with Russell Griffin
We've all experienced the feeling of a magical post-purchase experience and the lasting impact it can have on our relationships with brands. Consumers want more from their brands, and brands need more in order to deliver. We interview Russell Griffin, the CRO with Ohi. He has flipped the script for e-commerce fulfillment, transforming it from what is traditionally seen as a cost center into a growth engine. Brands join the Ohi platform to deliver powerfully fast, brand-focused, and memorable post-purchase experiences that enable them to grow.
Ep 61The 4 business types explained with Paul Lima |
We interview Paul Lima with Lima Consulting. We had planned on diving into Adobe Experience Manager but our conversation went to business and the four types. Listen to learn what they are and get some great wisdom and insight from Paul. We cover the four main areas of business, Selling Products in your store or on a marketplace. Selling services or even selling lead generation. Selling experiences like Disney does or selling your audience. Paul further identifies 64 sub-categories within the four business models. Author, speaker, and visionary, Paul has spent more than 25 years leading companies and helping the world's premier brands transform their digital futures. Prior to starting LCG in 2004, Paul served as one of the America's first cyber-warriors in the US Army. After retiring from the Army, Paul became a product development leader at SEI, the leading global trust accounting platform. There, he led six FinTech solutions and oversaw their evolution, including an effort to web-enable Trust3000 Anywhere, the firm's flagship product, responsible for processing $1.5 Trillion a day. Paul is the author of the digital Transformation Maturity Model. He is an Adobe Certified Expert and certified with several Google products. Paul holds a has a Bachelor's of Science from the Military Academy of the United States at West Point, and a Master's Degree in technology management, jointly awarded by the University of Pennsylvania Engineering School (SEAS) and the Wharton School. Paul speaks Portuguese, Spanish and English.
Ep 60Real Customer Reviews with Jay El-Kaake
Jay El-Kaake is the CEO and founder of Fera.ai - Beautiful, simple reviews for Shopify, Wix, BigCommerce, and other eCommerce platforms. In mid-2019 Jay made the difficult decision to switch Fera’s focus to something new: PRODUCT REVIEWS. With all the FAKE and fraudulent stories, he believed that merchants needed to help to show the world that they’re legit. To support his new focus he added automated review requests, 3rd party verification, and every other feature you’d expect in a reviews app - and then some. It took over a year to get there and today Fera is the BEST REVIEW APPS for Shopify and BigCommerce, with nearly THREE THOUSAND 5-star reviews.
Ep 59Giving to the max with Givz.com with Andrew Forman
Twitter: @aforman22 @getgivzIG: @getgivzLI: https://www.linkedin.com/in/andrew-givz/ & https://www.linkedin.com/company/givz-inc
Ep 58Magento Community Love with Ami Verma
What is the meaning of community? What does it mean when you go into a software community? We meet Ami Verma, the owner and founder of Techies India. Ami and Brent talk about how unique and wonderful the Magento Community is and why it is filled with "LOVE". We talk about specific topics around marketing and what that means in different parts of the world. We learn that Ami went to every Meet Magento in 2018!
Ep 57Shopware is coming to America with Ben Marks and Stefan Hamann
The ecommerce landscape is changing. More choices are here and more are coming. I speak with Stefan Hamann the CEO of Shopware and Ben Marks, Director of Global Market Development. They are bringing Shopware to the world and in this episode, we talk about the benefits of Shopware for the US market. We talk about the ease of use and especially the ability to start on a SaaS platform and move to completely custom on-prem. This is something very unique and exciting to the e-commerce world
Ep 56More about Shopify with Chase Clymer
We interview Chase Clymer with the Electric Eye Agency. Chase helps brands scale on Shopify. He also hosts a podcast called "Honest eCommerce" where he interviews brand founders. We talk about Shopify and who is the right fit for a Shopify project. We talk about agency/client relationships and what is a good fit? We go over educating a client on their respective platform and how to get them up to speed on that feature. We go into detail on what platform makes sense for what merchant and talk about why a merchant needs an agency to help them. We discuss some differences between On-Prem and SaaS and even dive into some SaaS vs Open Source.
Ep 55CoachTech Summit with Ivonne Rohner
This week we interview Ivonne Rohner with CoachTech Summit. We talk about all things AR and how AR can help entrepreneurs in their growth through virtual coaching. Learn how you can blend VR and coaching and we talk about the XR BootCamp which is one of the well-known virtual boot camps for Virtual Reality.
Ep 54Branding your business with Maureen Mwangi
From Startup to Growthhttps://m.facebook.com/events/2967581053564455
Ep 53Sift Fraud Prevention with Brittany Allen
EThis week, we interview Brittany Allen, who is on the Digital Trust and Safety team at Sift Fraud Prevention. We learn about Sift and how it helps merchants decrease friction in their checkout while stopping fraudulent transactions. We talk about the "Merchant Risk Council" and some of the latest hot topics, and the big one being crypto currency. Brittany gives some great examples of what merchants can do to mitigate fraud, and we also talk about how consumers have a responsibility in fraud prevention. We go over their fraud index and why fraud is up more than 300% in the last two years. We talk about the "fraud economy" and ways that merchants can protect themselves. Not to leave out running. We learn that Brittany is a budding runner, and Brent exerts pressure to sign up for the 2022 New York Marathon.
Ep 52Magento Upgrade Compatibility Tool with Sandra Gonzalez and Sergii Ivashchenko |
This week we interview Sandra Gonzalez and Sergii Ivashchenko with Adobe. We discuss the new Magento Upgrade Compatability Tool (UCT) and why this tool is so important to Merchants, Developers and Agencies. We talk about the specific features and how this tool will reduce the cost of ownership for all merchant runnign Adobe Commerce. We also talk about how some other tools like the Magento Coding standard project and the Site Wide Analysys Tool will all work together to make the development process for an Adobe Commerce store easier and more efficient.
Ep 51Magento Open Source in Italy and beyond with Alessandro Ronchi
"This week we interview Alessandro Ronchi with BitBul, a Magento Agency in Italy. He has organized Magento events and appeared at many conferences across the world. He is a member of the Magento Association Content Committee. Brent shows off his shirt from the x.commerce event in San Fransisco in 2011. We talk about the Magento Association and the Magento Community. We dive into Meet Magento and some critisisms about this. We talk about the importance of small events and why the Magento Association needs to pay attention to these. We discuss Magento 2 and it's future. There is also some forshadowing on helping Adobe understand that Merchants want to see a road map. We learn that Alessandro's heart is in Magento and still in Magento. We learn about Alessandro's passion... and guess what? It's Running. "
Ep 50Ecommerce Banking with Jeff Campbell and Courtney Taylor
This week we interview Courtney Taylor and Jeff Campbell with Fidelity Bank. Courtney tells us how she is the matchmaker of the banking business. We learn how peer groups will help every entrepreneur succeed in their business. We talk about how important it is that your banker knows your business and you as a business owner are not just a number. We talk about trends in the banking industry that relate to commerce. We dive into a lot of great subjects that business owners should know and do with their bank.
Ep 49Learning more about MOSCA with Jakub Winkler
This week we interview Jakub Winkler (No relation to the Fonz) he has some very strong opinions on the MOSCA letter and why this has happened now.
Ep 48All about MOSCA with Tomas Gerulaitis
This week we interview Tomas Gerulaitis who signed the original letter for the Mage Open Source Alliance.
Ep 47Building your Growth Marketing with Jen Roth
This week we interview Jenifer Roth, the President and Co-Founder of GrowthMode Marketing. https://growthmodemarketing.com We discuss B2B marketing and why every business owner needs to break down what they are doing for marketing and measure, measure, measure! Jens’s best advice for an agency? “Listen to your clients” We talk about the reasons why entrepreneurs need to hire a marketing agency some of the benefits and ROI they will get in return. This is a very informative episode for merchants and agencies. We also discuss how diversity helps us all be better business owners.
Ep 47Wordpress and website speed with David Arago
bonusThis week we do a pub interview with David Arago and talk about the speed of WordPress and why content providers need to be aware of the speed of their site just like an ecommerce provider. We recorded this outdoors at Steel Toes brewery in Saint Louis Park MN
Ep 46Mage Open Source Community Alliance with Kalen Jordan
This episode was hosted by Kalen Jordan. The interview happened on the behest of Kalen to talk more about the Mage Open Source Community Alliance and the recent letter published.
Ep 45Mage Open Source Community Alliance with Jisse Reitsma
Community Letterhttps://www.mage-os.community/blog/the-future-of-magentoThe Magento Association Responsehttps://www.magentoassociation.org/commerce-co-op/full-article/a-note-from-the-magento-association-board-regarding-magento-open-source-1Adobe's responsehttps://community.magento.com/t5/Magento-DevBlog/bg-p/devblog
Ep 44Magento Open Source and OneStepCheckout with Thien-Lan Weber
1) Hyva x OneStepCheckout live store: haardenexpert.nl You can also provide more contact by linking to this:https://blog.onestepcheckout.com/2021/08/hyva-onestepcheckout-partnership-improved-magento-2-experience/ 2) Examples of recent Magento 2 storeshttps://blog.onestepcheckout.com/2021/07/magento-2-examples-2021/ 3) Link to my rock band videosSouth Attitude Youtube channel
Ep 43The life of a Developer with Anna Völkl
Welcome to Talk Commerce, where we explore how merchants, agencies, and developers experience commerce and the communities they work and live in. This week we interview Anna Völkl. Anna is the lead Magento developer and release manager at Economics the leading Magento agency in Austria. We dive into a great discussion about Magento security and tools merchants should use to help secure their Magento store. We talk about a day in the life of a Magento developer and Anna shares some of her passion around the Red Cross. We discuss the Magento community and the re-opening of Magento events someday. We all miss them! This episode was recorded on July 21st, 2021
Ep 42The Digital Transformation with Howard Tiersky
This week we interview Howard Tiersky, the CEO of From - The Digital Transformation Agency. Howard helps executives win in today's digital world. He is Wall Street Journal's best-selling author of "Winning Digital Customers, The Antidote to Irrelevance". Howard has been named one of the Top 10 Digital Transformation Influencers to follow today by IDG. As an entrepreneur, he has launched two successful companies that help large brands transform to thrive in the digital age. We have a great conversation around the digital experience, how customers navigate it and what a business owner should do to stay relevant in today's world. https://wdc.ht/order"
Ep 41Hyva and the community with Danny Verkade |
This week we interview Danny Verkade with Cream. Danny is the CTO of Cream, a leading Magento agency in the Netherlands. He is also on the Magento Association Board. We discuss his experience with the new Hyva theme and how it fits into the Magento ecosystem. We go over some of the tools that merchants can use to constantly evaluate the performance of their website. We talk about how someone can easily get into Hyva and why they should! We finish up with some conversation about the Magento Association and the future of events, big and small. Hyva website delivered: https://vollebregtaanhangwagens.nl Reading: https://techcrunch.com This episode was recorded on July 21st, 2021
Ep 40How wonderful is Gorgias with Rachel Fefer
Welcome to Talk Commerce, where we explore how merchants, agencies, and developers experience commerce and the communities they work and live in. This week we interview Rachel Fefer with Gorgias. Rachel talks about customer experience and how ecommerce merchants need to “Step up their game” for customer experience online. We go over some real-life examples of great and not-so-great customer experiences. Rachel walks us through the time to respond to a request (How long is too long), personalizing the experience and data silos. This is a fun and informative interview. This episode was recorded on July 8th, 2021
Ep 39The beginning of Oro Commerce with Yoav Kutner
This week we interview Yoav Kutner. The co-founder of Varien, Magento, Akeneo, MageCore, and Oro Commerce. (What didn't he found!) He is a member of the Forbes Technology Council. We talk about the early history of Magento and go into the Oro Business Application Program. The BAP that Yoav developed is the foundation for many solutions on the market today. These include Oro CRM and Akeneo. We talk about Oro Commerce and why it makes sense for a B2B company to use this platform. Yoav gives us some insight into his thinking on self-serve platforms and how to reduce any resistance to the B2B buyer journey. We discuss how different the journey is for B2B. Yoav gives us the three driving factors that ORO delivers. This is a great episode and must be shared with all your friends and family. Even your grandparents will love this show. This episode was recorded on August 13th, 2021
Ep 38The Art of Ecommerce Debugging with Joseph Maxwell
Welcome to this special Tech Edition of Talk Commerce, where we explore how merchants, agencies, and developers experience commerce and the communities they work and live in. This week we interview Joseph Maxwell and discuss his new book, “The Art of Ecommerce Debugging”. The video version of the podcast includes an exclusive unboxing of the book. Joseph goes over his motivation for writing this book and how it will help developers be better developers! Joseph discusses the mindset of resolving problems. We go over TAD (You can listen to know what that means). We talk about work-life balance and how Joseph handles this. We talk about documenting your code. Joseph gives his top 5 things developers should do. (Hint number one is XDebug). The one thing to double your productivity is XDEBUG! Joseph talks about Magento certifications and why this is so important. Why NOT get certified? This episode was recorded on July 30th, 2021
Ep 46Amazon FBA and starting a business with Neil Twa
Welcome to Talk Commerce, where we explore how merchants, agencies, and developers experience commerce and the communities they work and live in. This week we interview Neil Twa. Neil is an executive mentor to business owners responsible for over $100M in Collective FBA Sales. He has helped to launch, grow, and scale 7 and 8 figure, high ROI Brands. He is the CEO of Voltage Holdings which launches, operates, scales, and acquires ecommerce brands with a focus on Amazon FBA. He owns multiple ventures including Voltage Portfolios. His partners include Kevin Harrington, the original shark on the hit TV series Shark Tank and the inventor of the infomercial. He has sold 1000's of products leading to over $5 Billion in sales. He focuses’ on buying ecommerce brands to take them direct-to-consumer across multiple channels. We discuss how you can get started on a new business selling on Amazon, with little to no experience, and how you can take your existing business to Amazon FBA and automate the delivery of your products. This is a great conversation around why a business needs to embrace all channels and even why a business needs to sell some branded products! This episode was recorded on July 15th, 2021
Ep 45Amazon Web Services and Magento
bonusWelcome to this Bonus Episode of Talk Commerce, where we explore how merchants, agencies, and developers experience commerce and the communities they work and live in. This week we host a panel with Amazon Web Services and Wagento on how Wagento was successful in launching more than 200 stores on AWS and Magento. Kenny Rajan - AWS Senior Solutions Architect runs us through the benefits of AWS and why you should host your Magento store on the AWS Platform. Brent walks us through the solution that was brought to Universal Music Group to help launch 200 Magento stores in a short amount of time. If you are listening to the podcast, you can find the slides on the website at Talk-Commerce.com This episode was recorded on July 7th, 2021
Ep 44The Hyva theme will make your store super fast with Magently
Monika MilewskaTeam Leader @MagentlyA long-time member of Magently. Has participated heavily in building what Magently is today. Currently the Team Leader and the interface between the team and top management. Always looking to improve and to take care of the well-being of the team. Privately, rides a bike till she drops, loves to travel, and blog about it.Antoni PaszkowSenior Magento Developer @MagentlyAntoni is calm and collected and hardly ever appears to be moved by anything, which is probably a good idea when working on Magento with the many adventures it sometimes hides. Privately, enjoys a good hike in the mountains with his camera, works on his fitness a lot, and is no stranger to the subject of self-defense.