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Social Pros Podcast

Social Pros Podcast

614 episodes — Page 10 of 13

What Is the Relationship Between Social and Community?

Patrick O'Keefe, Founder and Owner of iFroggy Network, joins the Social Pros Podcast to discuss the importance of community in attracting and keeping passionate, high-value customers. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/AdvertisingStu [...]

Sep 27, 201651 min

How Social Fits Into Your Owned Media Strategy

Gini Dietrich, CEO of Arment Dietrich, joins the Social Pros Podcast to discuss how her successful PESO integration model converts leads into sales through social. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/AdvertisingStudio) [...]

Sep 20, 201629 min

How to Figure Out What Your Audience Really Thinks About You

Bruce Turkel, CEO of Turkel Brands, joins the Social Pros Podcast to discuss the "all about them" phenomenon and why social marketing is no longer about your client. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/AdvertisingStu [...]

Sep 13, 201646 min

A Tasty Tale of Social Media Smarts From A Boutique Burger Manufacturer

Rev Ciancio, Director of Marketing for Schweid & Sons, joins the Social Pros Podcast to discuss how his B2B2C niche company sets itself apart from the competition through social media utility smarketing. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/AdvertisingStudio

Sep 6, 201648 min

Why Most Social Media Writing Sucks and How to Fix It

Josh Bernoff, Chief Troublemaker at Without Bullshit, joins the Social Pros Podcast to share his approach to boosting your social marketing by cutting the crap from your writing. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/AdvertisingSt [...]

Aug 30, 201653 min

How Coca-Cola Mastered Brand Journalism

Doug Busk, Global Group Director of Digital Communications & Social Media at The Coca-Cola Company, joins the Social Pros Podcast to share how a century old, globally recognized brand stays relevant through digital storytelling and social sharing. Special thanks to our sponsors: Salesforce Marketing [...]

Aug 23, 201649 min

How Patrón Uses Immersive Digital to Drive Global Tequila Demand

Adrian Parker, VP of Digital Marketing at the Patron Spirits Company, joins the Social Pros Podcast to discuss how a global brand with 70% market share pushes growth through digital storytelling and social. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/AdvertisingStudio

Aug 16, 201650 min

How Social Media Can Lead the Voice of Customer Initiatives

Alaina Maloney, Social Communications Manager for Intuit's TurboTax, joins the Social Pros Podcast to discuss how a seasonal product can drive business year-round through social. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/AdvertisingStudio

Aug 9, 201646 min

Why This Brand Gets 15-Fold Engagement on Facebook Live Video

Sebastian Quinn, Director of Digital Marketing at Hard Rock International, joins the Social Pros Podcast to share how he uses social to communicate an authentic rock experience consistently across 200 properties, 400 social accounts, and 69 countries. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: [...]

Aug 2, 201652 min

How to Use Social Media to Make Your Brand Fascinating

Sally Hogshead, Hall of Fame Speaker and CEO of How to Fascinate, joins the Social Pros Podcast to discuss how the art of fascination can revolutionize and energize your brand. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio:

Jul 26, 201652 min

Why Snapchat and FB Live Are Stealing TV Ad Budgets

Nick Cicero, Founder and CEO of Delmondo, joins the Social Pros Podcast to discuss the opportunities for brands and companies to dominate social through Snapchat and Facebook Live. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/AdvertisingStudio)

Jul 19, 201657 min

Why You Can't Succeed at Social Without Fun

Jarrod Lyman, Communications Specialist for Clackamas County Tourism and Cultural Affairs, joins the Social Pros Podcast to share his engaging approach to destination marketing through social and how Bigfoot's perfect date drives conversions. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: [...]

Jul 12, 201654 min

She's Using Paid Pinterest to Drive Amazing Brand Results

Jen Forrest, Director of Social Media at DEG Digital, joins the Social Pros Podcast to discuss agency-side social, building trust with clients, and being channel-agnostic.

Jul 5, 201643 min

How Influence Can Make or Break Your Brand

Jonah Berger, bestselling author and Marketing Professor at The Wharton School, joins the Social Pros Podcast to discuss harnessing the power of influence to capture your audience's attention and loyalty. Special thanks to our sponsors: Salesforce Marketing Cloud

Jun 28, 201639 min

How Social Media Makes the Grand Ole Opry New Again

Katrina Maddox, Digital Marketing Manager for the Grand Ole Opry, joins the Social Pros Podcast to share how a 90-year-old country music radio show successfully stays relevant through smart use of social and audience awareness. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/AdvertisingStu [...]

Jun 21, 201654 min

Why Beer Plus Social Media Equals Happy Fans

Kari Embree, Social Media Community Manager for Green Flash Brewing Company, joins the Social Pros Podcast to share how a local brewery goes national while keeping connected to their dedicated community through social. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/AdvertisingStudio)

Jun 14, 201645 min

How to Raise $210 Million With Transparency and Great Social Media

Scott Harrison, Founder and CEO of charity: water, joins the Social Pros Podcast to discuss how compelling visuals, strong storytelling, social branding, and a passion for water saves lives. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio:

Jun 7, 201649 min

How B2B Companies Can Rock FB Live Video

Michelle Dziuban, Social Media Manager at Cision, joins the Social Pros Podcast to discuss how embracing Facebook live video has amplified their reach and helped them connect with customers on a deeper level. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio:

May 31, 201647 min

How 3M Uses Daily Science to Maximize Social Results

Amy Lamparske, Head of Global Social Media at 3M, joins the Social Pros Podcast to share how their data-driven approach to social has amplified and extended their impact online. Special thanks to our sponsors: Salesforce Marketing Cloud (Advertising Studio: bit.ly/adver [...]

May 24, 201641 min

Why You're Not Good at Social Until It Embarrasses You

Susan Etlinger, Industry Analyst for Altimeter Group, joins the Social Pros Podcast live at Salesforce Connections 2016 to discuss the power, utility, and pitfalls of big data. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy: http://www.co [...]

May 17, 201642 min

How to Go From Collecting Fans to Social That Works

Martin Jones, Senior Marketing Manager for Cox Communications, joins the Social Pros Podcast to discuss the evolution of their social presence and why actionable content is more important than one million likes on Facebook. Special thanks to our sponsors: Salesf [...]

May 10, 201649 min

What Social Media Can Learn From Content Marketing

Randy Frisch, Co-Founder of Uberflip, and Chris Moody, Director of Content & Social Marketing at Oracle Marketing Cloud, join the Social Pros Podcast to discuss the importance of quality content and smart placement in social media. Special thanks to our sponsors: Salesforce Marketing Cloud (Connections 2016: [...]

May 3, 201651 min

Living Proof That Defense Contractors Can Rock at Social Media

Lori Marino, Senior Manager for Digital & Social Media at Raytheon, joins the Social Pros Podcast to share how she strategically incorporates social media to help keep America safe. Special thanks to our sponsors: Salesforce Marketing Cloud (Connections 2016:

Apr 26, 201640 min

Gary Vaynerchuk and the Currency of Attention

Gary Vaynerchuk, CEO of VaynerMedia, joins the Social Pros Podcast to discuss social media land-grabbing, the importance of the long game, and why you can never have too much attention. Special thanks to our sponsors: Salesforce Marketing Cloud (Connections 2016:

Apr 19, 201629 min

When and How Does Snapchat Work for Business

Carlos Gil, Head of Global Social Media Marketing for BMC Software, joins the Social Pros Podcast to discuss his full endorsement of Snapchat as a social tool for B2B and B2C businesses. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Y [...]

Apr 12, 201647 min

How Social Media Examiner Uses Social to Power Customer Experience

Erik Fisher, Community Manager for Social Media Examiner, joins the Social Pros Podcast to share his approach to managing social for the world's largest social media marketing conference. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning [...]

Apr 5, 201644 min

How Social Media Works When Your Fans Are Truly Passionate

Eric Swayne, Senior Director of Fan Engagement at FUNimation, joins the Social Pros Podcast to explain how their social team engages, cultivates, and supports a global fan base. Special thanks to our sponsors:

Apr 1, 201648 min

How Adobe Predicts the Future With a Crystal Ball of Big Data

Tamara Gaffney, Principal Analyst for Adobe Digital Index, joins the Social Pros Podcast to discuss their extremely accurate social landscape forecaster that is helping shape the industry. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy: h [...]

Mar 22, 201638 min

How to Use Social Media to Delight Customers Across 11 Brands

Dan Moriarty, Director of Digital Strategy and Activation for the Hyatt Hotels Corporation, joins the Social Pros Podcast to share his approach to cohesively yet uniquely managing a global brand's social across different platforms. Special thanks to our sponsors:

Mar 15, 201659 min

How Mayo Clinic Dominates Social Media

Lee Aase, Director of the Mayo Clinic Social Media Network, joins the Social Pros Podcast to share his successful approach to maximizing one-to-one customer journeys across all social touchpoints, both internal and external, in a strictly regulated industry. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy: http://www.convinceandconvert.com/27)[...]

Mar 8, 201651 min

Which People Skills Are Most Important in Social Media

Dave Kerpen, CEO of Likeable Local, joins the Social Pros Podcast to discuss his new book "The Art of People" and how proper listening can make you a better person, partner, and social pro. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media St [...]

Mar 1, 201651 min

Why Social Media Customer Service Is the New Marketing

Jay Baer, President of Convince & Convert, joins his own Social Pros Podcast to discuss "Hug Your Haters" and why 80 percent of businesses think they are delivering great customer service but only 8 percent of those customers agree.

Feb 23, 201652 min

How to Use Influencers to Amplify Social Media

Heidi Sullivan and Todd Cameron, Senior VP at Cision and Head of Content and Strategy at TapInfluence respectively, join the Social Pros Podcast to discuss their brand new Influence Pros Podcast and how influencers are causing a marketing paradigm shift. Special thanks to our sponsors:

Feb 16, 201647 min

How Publix Loves Their Customers in Social Media

Kandi Steiner, Senior Social Media Specialist for Publix Super Markets, joins the Social Pros Podcast to reveal how a chain of 1,100 stores maintains close relationships with all their customers through social. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Medi [...]

Feb 9, 201638 min

Social Media Authenticity Lessons From Nicki Minaj

Matt See, Director of Social Media and Games at HSN, joins the Social Pros Podcast to share his path to social authenticity which begins and ends with the individual customer. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy: http://www. [...]

Feb 2, 201654 min

How to Train 80,000 People to Use Social Video Effectively

Lindsay Listanski, Senior Manager of Media Engagement for Coldwell Banker, joins the Social Pros Podcast to share her approach to using social video and how it can motivate a business team of 80,000 to success. Special thanks to our sponsors: Salesforce Marketing Clo [...]

Jan 26, 201644 min

How to Combine Social Media and B2B Marketing Automation

Neil Tolbert, Digital Marketing Manager for Mack Trucks, joins Social Pros to discuss the B2B advantage for using marketing automation to capture leads, drive sales, and enrich client relationships. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy:

Jan 19, 201644 min

The Must-Follow Principles of B2B Social Media Success

Jonathan Wichmann, Co-Founder of Orca Social, joins Social Pros to share his expertise and key insights on creating a successful B2B social presence. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy:

Jan 12, 201644 min

Why Agencies Get Fired so Often

Susan Baier and Drew McLellan, Founders of Audience Audit Inc. and Agency Management Institute respectively, join Jay and Adam on Social Pros to discuss the surprising reasons why companies give agencies their walking papers and what that means for the evolution of advertising.

Jan 5, 201649 min

How to Use Customer Service as Your Best Marketing Tool

Kevin Berk, Founder and CEO of ServiceGuru and Social Media Manager of 4+-star fast casual chain Pita Jungle, joins Social Pros to chat up the untapped power of truly great customer service. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy: [...]

Dec 22, 201544 min

How Chris Ducker Grew His Community With Periscope

Chris Ducker, Founder and Virtual CEO of Live2Sell Group, joins Social Pros to discuss how Periscope is changing the game of content creation by embracing and promoting the unadulterated world of live-streaming video. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Soci [...]

Dec 15, 201557 min

Does It Work When Bloggers Write Longer Posts?

Andy Crestodina, Co-Founder and Strategic Director of Orbit Media Studios, joins Social Pros to share his data-driven successful approach to blogging and thoughts on the future of digital storytelling. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy: http://www.convinceandconvert.com/27)

Dec 8, 201540 min

Are You Being Manipurated by Online Reviews?

Daniel Lemin, Author and Senior Strategist for Convince & Convert, joins Social Pros to share some of the wisdom from his newly released book "Manipurated," a manifesto for business owners struggling against an online ratings and reviews industry that is holding their businesses hostage through manipulative practices. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhan [...]

Dec 3, 201548 min

The New Rules of Social Marketing and PR

David Meerman Scott, Marketing and Sales Strategist for Freshspot Marketing, joins the Social Pros Podcast to discuss the latest edition of his bestselling book, "The New Rules of Social Marketing and PR," newsjacking, and the unification of sales and PR/marketing. Special thanks to our sponsors: Salesforce Marke [...]

Nov 24, 201546 min

How Sexy Hair Blends Instagram and E-Commerce

Glenda Vaquerano, Public Relations & Social Media Manager for Sexy Hair Concepts, joins the Social Pros Podcast to discuss the social evolution of her brand from a direct sales mentality to education and inspiration for all.

Nov 17, 201541 min

A Very Smart Way to Combine Search and Social

Ricky Cadden, Social and Digital Content Manager for TripCase, joins the Social Pros Podcast to discuss the power of search engine optimization, targeted social, and internal resource management. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy: http://www.convinceandconvert.com/27) Formstack (Testing Your Way to a High-Converting Form http://www.convinceandconvert.com/32) Affinio (Psychographic insights + segmentation for digital strategists: http://convinceandconvert.com/9) Cision (2015 Global Social Journalism Study:

Nov 10, 201552 min

Why a B2B Brand Is Experimenting With Snapchat

Caitlin Angeloff, Head of Global Strategy and Operations at DocuSign, joins the Social Pros Podcast to discuss leveraging social media engagement at every stage of the sales cycle to move audiences from spectators to customers. Special thanks to our sponsors:

Nov 3, 201549 min

How to Use Social to Attract Great Employees

Carmen Collins, professional social media enthusiast for Cisco, shares her successful approach to utilizing social media as a tool for high-level recruitment and employee retention. Special thanks to our sponsors:

Oct 27, 201540 min

Be More Productive in Social Than You Ever Thought Possible

David Horsager, business strategist and best-selling author of "The Trust Edge," provides concrete steps to increase productivity and deepen relationships while maintaining peak creativity. Special thanks to our sponsors: Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy: http://www.convinceandconvert.com/27)

Oct 20, 201546 min

How Priceline Uses Instagram to Build Fan Engagement

Karianne Stinson, a third-generation travel agent that has become the social voice for Priceline.com, shares her secret of successfully using Instagram to re-imagine Priceline's relationship with their community while quadrupling their followers. Special thanks to our sponsors:

Oct 13, 201534 min