Scaling UP! H2O

My guest today is back for part 2 of a lesson in communication. She is Temperaments expert, and I Said This, You Heard That author, Kathleen Edelman. Her mission is to help people use words that build others up. She teaches that "The words you use are a gift that you give to other people". That statement should make us want to think about our words more carefully! Today, Kathleen further explains the Four Temperaments and what to do when we experience miscommunication. If you missed part 1 of this interview, please check it out on episode 117. Nation! I cannot have a conversation with Kathleen and not learn something new about the I Said This, You Heard That study. I would consider myself a diligent student of her material for the past two years, and there is always more to learn. Learning about Temperaments is, hands down, one of the best things I have done to understand how my words sound to people as I am speaking with them. It has been a gamechanger in how I communicate with my team and my family and friends. I hope that the next time you're speaking to someone else, you choose words that are a gift from you to them. Visual Reference: Timestamps: Introducing Kathleen [5:55] Trace, what was your biggest takeaway from the I Said This, You Heard That Book? [10:00] Describe the 4 Temperaments [13:25] How do we use the Temperaments in our communication? [19:50] What to do when you make a communication mistake [29:20] How can we identify other people's Temperaments and communicate better? [32:40] Being aware of how your own weaknesses affect others [42:50] Don't use your Temperament as a weapon or an excuse [48:05] Lightning round with Kathleen [51:51] James' Challenge: "Send handwritten notes to those who have helped you" [1:55] Quotes: "We are responsible for bringing out the best in each other." - Kathleen Edelman "If we take the time to be intentional, the reward is so much greater." - Kathleen Edelman "The person responsible for being the best version of me is ME." - Kathleen Edelman "Your Temperament never changes, but personality can change over time." - Kathleen Edelman "Every Temperament can be a good leader." - Kathleen Edelman "It's never too late to start communicating better." - Kathleen Edelman "Learning about the Temperaments has been a game-changer on how I communicate." - Trace Blackmore Links Mentioned: 117 The One With Temperament Expert, Kathleen Edelman Episode 281 The One About The Power of Kindness with Kathleen Edelman Rising Tide Mastermind Books Mentioned: I Said This, You Heard That Workbook by Kathleen Edelman I Said This, You Heard That 2nd Edition by Kathleen Edelman The 7 Habits of Highly Effective People by Stephen R. Covey Atomic Habits by James Clear The Hiding Place by Corrie Ten Boom The Bone Collector by Jeffery Deaver Beneath a Scarlet Sky by Mark Sullivan

This is one of my favorite shows because I always look forward to answering questions from you! My team and I love digging in to gather the BEST answers for you. Thank you for always making these shows such a success by submitting your questions! Today we're going to dive into how do you ensure you have the best result from your sample; what makes a complete service report, what to do if you don't have any other choice than to take a sample from the boiler sight glass; and what are some of my favorite tools? Please join me to hear the answers to your questions, and after listening, if you have a show idea or want to ask me a question, please go to scalinguph2o.com and click the "Submit a Show Idea" at the top of the page. I look forward to hearing from you. Timestamps: Time Management [1:40] Upcoming 2021 Events [3:30] How Do You Ensure You Have The Best Result From Your Sample? /How Do You Know If You Can Trust Your Sample? [13:50] Understanding What Your Test Is Doing [23:50] What Should Be On A Good Service Report? /What Makes A Complete Service Report? [25:02] How Do You Produce A Podcast? [31:47] What If You Don't Have Any Other Choice but To Sample from The Boiler Sight Glass? [33:14] What Are Your Top 10 Favorite Things? [35:30] Can You Give Us More Financial Advice? [45:15] James' Challenge: "Conduct an elution study on a water softener" [50:42] Quotes: "Get in the habit of scheduling time for yourself." -Trace Blackmore "Try to elevate your knowledge and understanding of the tests you run." -Trace Blackmore "The 4 things you need to stay organized: emails, contacts, tasks, and notes from the day." - Trace Blackmore "Money is a tool; it is never the destination." -Trace Blackmore "You need to look at the money you get in 3 buckets: How much do you need to live on? How much do you need to save? What is the money you are going to give to?" - Trace Blackmore Links/Products Mentioned: 175 The First One of 2021 150 The One Where We Talk Legionella Basics 151 The One Where We Talk About Legionella 152 The One Where We Talk More About Legionella 153 The One Where We Answer Your Questions About Legionella 167 The One With John Fenton 092 The One About My TED Talk Experience LED Rechargeable Light Kit 006 Service Reports 111 The One With Eric Russo Rocketbook Erlenmeyer Flask SteriPen Digital Titrator Leatherman Multi Tool Backup Charger Sous Vide Cooker Sense Device Oculus VR Keep Talking And No One Explodes Game 130 How IRA Works Rising Tide Mastermind Books Mentioned: The 7 Habits of Highly Effective People - Stephen R. Covey

What creates excellent customer service experiences resulting in clients becoming passionate fans of your company? What if some simple steps could change a client's experience with your company from mediocre to magical; would you take them? Today my lab partner on Scaling UP! H2O is Dennis Snow. Dennis honed over 20 years of customer service skills with the Walt Disney World Company. Today Dennis is a full-time speaker, trainer, and consultant who helps organizations achieve customer service, employee development, and leadership goals. Dennis launched a Disney Institute division responsible for consulting with some of the world's largest companies. This division quickly became the fastest-growing venture of the Disney Institute and experienced nearly 100% repeat business. He also spent several years with Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. In his last year with Walt Disney World, Dennis' leadership performance ranked in the top 3% of its leadership team. Scaling UP! Nation, join us today as we learn from Dennis's tried and true methods to turn your business from unimpressive to the most impressive in the industry when it comes to excellent customer service. My challenge to you is this: "Do a little something that pushes you to become better at whatever it is that you deem you need to become better with" [57:17] Timestamps: How a 3-month job at Disney became a 20-year career [05:55] Turning a "Tragic Moment into a Magic Moment" [09:50] Empowered Employees and Coachable Moments [11:29] What Is the Customer Asking [13:05] What Is Backstage Vs. On Stage [16:10] How To Create Moments of "WOW" For The Customer [20:50] Seeing And Solving The Potential Points of Pain [25:58] Communicating The Right Message Throughout The Company [30:18] What Is Your Book, "Lessons From The Mouse" About? [39:33] What's The Bottomline [42:28] Lightning Round Questions [44:15] James' Challenge: "Clean, Organize, and Update Your Water Testing Kit And Equipment" [56:13] Quotes: "From the moment you express interest in a job, to the moment you leave, everything in between is training." -Dennis Snow "Maintaining your guest or client's dignity is critical." - Dennis Snow "Take what is important to you as an organization and build it into every process that impacts your employees." -Dennis Snow "Don't generate tasks, create experiences." -Dennis Snow Connect with Dennis Snow: Website: www.snowassociates.com LinkedIn: in/dennissnow Phone: (407) 294-1855 Links Mentioned: 167 The One with John Fenton AWT (Association of Water Technologies) James McDonald's LinkedIn #JC21 and #ScalingUpH20 Books Mentioned: Lessons From The Mouse by Dennis Snow Unleashing Excellence by Dennis Snow Story 10X by Michael Margolis The Infinite Game by Simon Sinek Hamilton by Ron Chewnow

As water treatment professionals, we must continue to expand on our knowledge of the industry. Learning from others in the industry is a great way to do that! One key aspect of the water treatment industry is understanding polymers. Many of us regularly use these products but have no idea how they are created and where they come from On the podcast today, we are joined again by Mike Standish, co-founder of Radical Polymers. Mike has over 28 years of experience in polymer additive design and development. Before forming Radical Polymers, Mike served in technical and business leadership roles within global, publicly-traded chemical companies. He is responsible for developing and patenting industry-leading polymers for use in the water treatment, oilfield, and detergent industries. Mike will be talking all about tagged polymers and what's new in this space over the last few years in today's episode. After Mike's presentation at the most recent AWT conference, I knew we needed to talk further and get this information to the entire industry. As James McDonald has said about Mike from him joining me on episode 14, "Mike is one of those presenters that you'd listen to even if he was reading from a phone book. He's well-spoken and always highly informative in very relatable terms. Good guest!" I hope you learn something today and enjoy hearing from my friend Mike Standish! Time Stamps: Introducing Mike Standish [15:00] What's new since Mike's last appearance on Scaling UP! H2O [17:11] How does a product go from a concept to something we can use with a customer [18:22] What does field testing look like? [21:28] How we test for polymers [24:21] How do we traditionally test for polymers? [32:45] What do people need to consider when updating their polymer technology? [38:30] How stable is the tag polymer with halogens? [43:14] Where to learn more about tag polymers [45:18] James' Challenge: "Check makeup water for phosphate" [54:53] Quotes: "It's been helpful to me to translate the complexities of polymers into practical use." -Mike Standish Links Mentioned: Submit a show idea 12 Week Year Rising Tide Mastermind The Hang Business Webinar Series 014The One with Mike Standish Reach out to Mike directly Mike's AWT Presentation

Even though most of us were ready for 2020 to be over and never speak its name again, it is essential to take the time to reflect on the past year and what we learned. This is something that I love doing every year no matter what. There were some valuable lessons and many challenges we overcame that we should all be proud of. Once we have taken the time to process the progress we made in 2020, we can turn our attention to the year ahead. In today's episode, I discuss some tips on productivity, goal setting, and being intentional with your time as we move into the new year. When we take time to be intentional instead of just reacting to the year, it can make all the difference in our success. Please enjoy today's episode and happy New Year! Timestamps: Importance of using a calendar [4:20] How Trace uses his calendar [10:26] Using Tribute Statements to be intentional with your time [15:20] How to prioritize your task list [17:20] How Trace uses Outlook with his task list [31:30] James' Challenge [40:50] Quotes: "In the first week of the year, start planning your year." -Trace Blackmore "I hope 2021 is your most productive year yet." -Trace Blackmore Links Mentioned in this Episode: 119 The First One of 2020 Submit a show idea The Hang Rising Tide Mastermind The Business Webinar Series Franklin Covey Planning Method Books Mentioned: 12 Week Year by Brian P. Moran & Michael Lennington

First of all, Merry Christmas! How about this? An episode releasing on Christmas Day. Consider it my gift to you! 2020 has been a year like no other. We have faced many challenges, but I think there are also valuable lessons for each of us to learn from 2020. My favorite thing to do at the end of every year is reflecting on what worked well and what did not work well to make the necessary changes for the next year. And of course, always celebrating how far we have come. Although much was out of our control in 2020, I believe we made the most of it and grew together as a water treatment community. In today's episode, we are doing something we have never done before. We are looking back at the top five episodes of 2020 to re-visit some of the lessons we learned together this year. What would you say you learned this year? Enjoy, and cheers to a new year! Time Stamps: Episode 119 - S.M.A.R.T Goals [1:44] Episode 120 - Legionella [13:39] Episode 122 - EOS [19:32] Episode 125 - Safety [27:22] Episode 137 - Cooling Towers [38:02] Quotes: "When it comes to goal planning, less is more." -Trace Blackmore "We need to use the knowledge we learned this year so we can make next year even more effective." -Trace Blackmore Links: Episode 119 12 Week Year Planner Episode 120 Episode 122 Traction Episode 125 Rising Tide Mastermind Episode 137

Have you lost sleep wondering what will happen to your water treatment business when it is time for you to retire? If you don't have an overall plan for your exit strategy, it's time to get one. Even if you don't plan to exit for a long time. In today's episode, I speak with Michael Warady, President and Co-Founder of the Sylmar Group. Before founding Sylmar, Michael led project development efforts and was a member of the growth-stage equity investment team at AquaTECTURE where he led the development of new water treatment projects such as cooling towers and wastewater reuse facilities. In addition to running the Sylmar Group, he is an Industrial Advisory Board member of the International Desalination Association and sits on the non-profit Access Books board. Michael and I talk about some different options for exiting your business when that time comes. It's so important to be comfortable and confident in your long-term plan, and in today's episode, we talk about how to make that happen. Enjoy! Timestamps: Introducing Michael Warady [10:30] Starting The Sylmar Group [17:25] How to plan for your business after your retirement [22:54] What are some of the ways to valuate a business? [29:15] Transitioning to a more formal balance sheet and income statement [33:39] What to do when someone reaches out to you about buying your company? [37:24] Top concerns when it comes to selling your business [40:51] What is the first priority if you want to exit your business soon [46:41] A real life example of one of The Sylmar Group's customers [51:45] Quotes: "Water is the one irreplaceable thing on earth." - Michael Warady "What is the type of business I want to pass onto the next owner?" - Michael Warady "A typical sales process is a six to nine-month process." - Michael Warady Connect with Michael Warady: Website: sylmargrp.com LinkedIn: in/mwarady Links Mentioned: Rising Tide Mastermind 127 The One With Tom Hutchison Trusted Advisors Network The Hang

How much money do you think you'd be able to save if you had better information when making daily purchases? I'd suggest that it is a lot. By having better data, we could also reduce our energy consumption and positively impact our environment (and our pocketbooks.) The truth is, we need better information so that we can make better choices. Our guest today is Ron Kamen, an expert in clean energy. He believes firmly that making a transition to clean energy is necessary for our future. In today's episode, we discuss clean energy, ways to save money and reduce our carbon footprint at the same time. I hope you walk away from today's episode with some tangible steps to move towards clean energy, save money, and have a positive effect on the environment at the same time. Timestamps: James' Challenge [05:50] Introducing Ron Kamen [13:00] What are some simple ways to move towards clean energy [19:05] Lighting [20:45] Air filters [22:08] ROI in clean energy [26:50] Solar energy [36:27] Electric vehicles [47:58] What is the most significant barrier people face towards making clean energy choices [24:15] Quotes: "We are all forces of nature. We can have a dramatic impact." - Ron Kamen "Go clean, save green." - Ron Kamen Connect with Ron Kamen: LinkedIn: in/ronkamen Podcast: Awesome Earthkind Podcast Awesome Earth Kind x ScalingUp! H2O Website: earthkindenergy.com Links Mentioned: The Hang Fusion Capitalism Sense Energy Monitor

2020 has been quite a year. It has required all of us to be flexible and creative to keep our businesses running successfully. Earlier this year, I pulled together the best and brightest and hosted a webinar series to help our Mastermind Group navigate different aspects of the Covid-19 Pandemic. From Human Resources to Self-Care, we covered it all. You can go back and watch those videos anytime by clicking here . In today's episode, Jill Cavano and I wanted to follow up with everyone since the webinar series. We discuss the best practices we have learned about navigating work in the water treatment industry during the past few months of this pandemic. We touch on company culture, core values, economic recovery, and more. I hope that today's episode allows you to continue to pivot and work successfully during these unprecedented times. Timestamps: Company culture [08:28] Core values [13:08] Economic recovery [23:17] PPP Loan Forgiveness [28:44] What we have learned so far this year [30:15] Coming HR questions during this time [47:44] Goal setting and long term planning [1:05:25] Self-care during a pandemic [1:15:24] Quotes: "Core values are the bedrock of a good culture." - Trace Blackmore "How can we learn from each other's mistakes and victories so that we don't have to go through this alone?" - Trace Blackmore Links Mentioned: Proactive Webinar Series Rising Tide Mastermind 092 The One About My TED Talk Experience The Hang Video Presentation Part 1 Video Presentation Part 2 Books Mentioned: 7 Habits of Highly Effective People by Stephen Covey 12 Week Year by Brian P. Moran Traction by Gino Wickman

In today's episode, I am doing one of my favorite things – answering your questions! As water treaters, it is so vital that we stay curious and continue to learn all that we can about our industry. That is why I love these episodes so much. It gives us a chance to discuss some common questions that many water treaters have. In today's episode, we get technical! We will be discussing wet analysis, keeping track of stack temperatures on boilers, and more. Please enjoy this episode of Pinks and Blues, where I answer some of the questions submitted by members of the Scaling UP! Nation, and let's remember to scale up on knowledge so that we don't scale up our systems! Timestamps: More about wet analysis [05:30] Logging stack temperatures on a boiler [14:20] Boilers with feed water tanks and oxygen corrosion [20:54] Quotes: "You, as the water treater, are the biggest advocate for the boiler." "When we understand what we do better, not only do we get better as individuals, but we get better as an industry." Links Mentioned: Submit a show idea Register for the Scaling UP! Hang Rising Tide Mastermind

Happy Thanksgiving Scaling UP! Nation! I am so thankful for each and every one of you! I am also thankful for the organizations out there that help each of us do our jobs better. There are so many organizations out there that support us in the water treatment industry. Usually, people tend to think about large-scale global organizations, but there are so many local resources that we can work with and learn from as well. My guest today is Max Herzog of the Cleveland Water Alliance. The Cleveland Water Alliance is a collection of forward-thinking research institutions, industry leaders, environmental organizations, and public utilities that together advance a new way of thinking about regional economic development. Max talks to us all about the Cleveland Water Alliance and how organizations like this are moving the water industry forward. I hope you enjoy today's episode, and it inspires you to look into some local organizations in your area that you can learn from and partner with. Timestamps: Introducing Max Herzog [06:57] What is the Cleveland Water Alliance? [08:16] Some of the Cleveland Water Alliance's current projects [10:05] What does the process with the Cleveland Water Alliance look like? [16:36] How do people engage with the Cleveland Water Alliance? [19:00] What Max sees as the most significant issue when it comes to water [22:38] Where to find out more about the Cleveland Water Alliance [29:02] The one thing Max would like to communicate in this episode [31:07] Quotes: "Our focus is on the value of water innovation." "Consider innovation and invest in innovation." "I encourage folks to think about the possibilities. Don't shut out innovation as something that's a waste of time." Connect with Max Herzog: LinkedIn: in/max-herzog-59975688 Website: clevelandwateralliance.org Links Mentioned: Rising Tide Mastermind Erie Hack Submit a Show Idea Books Mentioned: The 12 Week Year by Brian P. Moran

In our industry, it is so important to stay on top of new technology. Did you know that feed pumps can now use intelligent pumps, cloud connectivity and digital services? This new technology can enable real-time monitoring, remote control, fault prediction and system optimization to help you reach a new level of performance. In today's episode, I am speaking with Jared Gabel. Jared is a market development manager at GRUNDFOS, the largest pump manufacturer in the world. In addition to knowing a lot about feed pumps, Jared is in a Green Day cover band. I think that's pretty cool because Green Day may or may not be my music of choice when it comes to singing karaoke. We talk about all types of boiler feed pumps and all upcoming technology and improvements in the space. Enjoy! Timestamps: Introducing Jared Gabel [08:12] Metering pumps [10:30] Different types of drive mechanisms [12:45] New features of pumps [17:25] How should we be sizing pumps? [21:10] Calibrating a pump [26:05] Changes in technology with metering pumps [30:10] Metering pump installation [37:22] What is the one thing you want people to stop doing? [45:08] Quotes: "You can make it as complex or as simple as you want, depending on the technology you choose." - Jared Gabel "Don't be opening the brains of the pump if you are not a brain surgeon." -Jared Gabel "Be open to the new technologies that are out there." -Jared Gabel Connect with Jared Gabel: LinkedIn: linkedin.com/in/jaredgabel Links Mentioned: Chemical Compatibility Database Scaling Up! Hang Rising Tide Mastermind GRUNDFOS Technical Institute Jared's Green Day Cover Band

Scaling UP! Nation, it's hard to run your life. Everyone expects the most from you, and you expect the most out of yourself. This leaves most of us running faster and faster until we run out of gas. We all need to take time to get gas and make sure we take care of ourselves before we take care of everything else. The problem is, we don't. Stave yourself too long without that needed gas, and you may not have the option of refueling. My lab partner in today's episode is John Fenton, the "CEO Sensei." John J Fenton is a Certified Success Principles™ Trainer, an award-winning speaker, best-selling author, and leading authority in Leadership. Following a successful 30+Year career as a Managing Partner and CPA in one of the world's largest accounting and consulting firms, John launched his business in 2013 in executive coaching and consulting to help busy executives be the best leaders they can be. John shares his personal story with us to better take care of ourselves as we become better business owners, managers, technicians, and everything in between. Please enjoy my interview with John Fenton. Timestamps: Introducing John Fenton [7:45] John's breakthrough goal [18:41] Taking five minutes each day to re-focus [23:00] Advice for choosing to be different [25:45] Being selective with the information you absorb [31:38] John walks us through a short meditation [40:04] John's advice on where to start [49:04] Discussion Questions: Is there an area in your life where you need to choose to be different? Where can you carve five minutes out of your day to focus on what you are grateful for? Do you have a clear vision of your purpose and passion in life? Quotes: "Enjoy your success now." - John Fenton "Frequency and repetition is so important in everything we do." - John Fenton "Take just five minutes in the day... focus on some breathing and focus on what you are grateful for." - John Fenton Connect with John Fenton: Website: johnjfenton.com LinkedIn: linkedin.com/in/johnjfentonceocoach Links Mentioned: 092 The One About My TED Talk Experience 131 The One About Standard Operating Procedures 156 The One with Tricia Molloy The 5 Minute Mastery Brene Brown's TED Talk

In this week's special episode on the day before a spooky holiday, I only felt it would be appropriate to celebrate Halloween! Did you know that there are legends of haunted boiler rooms throughout the country? A lot of boiler rooms feel a little spooky. I know you probably have your own story about a haunted boiler room. If an operator is there long enough, the operator is bound by some operator code to come up with a guest story about the boiler room. Or they take his operator card away. In today's episode, I am reading a Halloween-time favorite, The Raven by Edgar Allen Poe, to get us in the spirit. Enjoy! Timestamps: Famous haunted boiler rooms [2:15] The Raven by Edgar Allen Poe [4:50] Why we read The Raven today [14:55] Upcoming Virtual Hang [17:40] Links: Register for the After Hours Hang Here Rising Tide Mastermind

When I recorded this interview some months back, I didn't realize how important this topic would become. For so many of us, our lives have moved to the digital space due to the pandemic. We are online now more than ever! Our kids are learning online, our meetings and even our conferences have moved to virtual spaces. We must know how to navigate this new world safely. Our guest on today's episode is Keyaan Williams. Keyaan is the director of Cyber Leadership and Security Solutions, LLC. He helps customers solve their people, processes, and strategy problems related to enterprise risk management and cybersecurity. In today's episode, we talk all about cyber attack prevention. I hope you will put some of these practices into place both personally and at work to set yourself up for success when it comes to cybersecurity. Timestamps: Introducing Keyaan Williams [11:57] Similarities between Keyaan's early career in the military and his work in cybersecurity [14:37] Why should we care about cybersecurity? [16:10] What kind of procedures should we have in place [22:13] What are phishing emails, and how can we protect ourselves against them? [27:22] Ransomware attacks and how to prevent them [32:45] The importance of backups [38:43] How to approach a business impact analysis [42:15] What should we be doing as water treaters to protect our customers and ourselves? [44:52] Keyaan's advice for home cybersecurity [47:38] Keyaan's number one piece of advice [52:07] Quotes: "Cyber security is for everyone." - Keyaan Williams "Good practices and behavior will help decrease your risk drastically." - Keyaan Williams Connect with Keyaan Williams: LinkedIn: in/keyaan Website: class-llc.com Links Mentioned: Rising Tide Mastermind NIST Cybersecurity Framework

Have you ever felt like you had the best made plans but you did not achieve your goal? Or your team did not achieve the goal? Well... you are not alone. If only we could apply some disciplines that allow us to see potential pitfalls and help get everyone on the team engaged to achieving the goal. Today, Chris McChesney from the Franklin Covey Organization is joining us on Scaling UP! H2O. He is the author of #1 Wall Street Journal Bestseller, The 4 Disciplines of Execution. The 4 Disciplines of Execution is a set of practices that have been tested and refined by hundreds of organizations and thousands of teams over many years. When a company or an individual adheres to these disciplines, they achieve superb results, regardless of the goal. I am so excited for you to learn from Chris McChesney on today's episode and apply his teachings to your goals! Timestamps: Introducing Chris McChesney [05:45] Chris' background [07:28] Who should be reading The 4 Disciplines of Execution? [10:00] Four principles behind the disciplines [12:15] Focus on the wildly important [22:51] Act on lead measures [28:00] Keep a compelling scoreboard [31:40] Create a cadence of accountability [39:00] What is the most common stumbling point with The 4 Disciplines of Execution? [43:33] What can we look forward to in the new edition of the 4 Disciplines of Execution? [51:12] Quotes: "What are the fewest battles necessary to win the war?" "Don't be afraid to put disproportionate amounts of energy against very tactical wins." "Keep the focus small." Connect with Chris McChesney: LinkedIn: in/mcchesney4dx Links Mentioned: Rising Tide Mastermind Scaling Up! H2O Shop Chris' LinkedIn Profile Books Mentioned: The 4 Disciplines of Execution by Sean Covey, Chris McChesney, & Jim Huling The Seven Habits of Highly Effective People by Stephen R. Covey

We are wrapping up our special series for Industrial Water Week. Today's episode is all about careers! Which means we are celebrating YOU – the fine people within the noble Industrial Water Treatment profession. Thank you to each of you that sent in clips of your kids telling us what you do. If anything, we've learned that what we do isn't the easiest to explain. Join me as we celebrate: Water Management Specialists, Technical Support Engineers, Application Engineers, Business Development Managers, Accountants, Supply Chain Managers, Management, Administrators, Marketing Specialists, Accounts Receivable, Accounts Payable, Human Resources, and many more! Don't forget to use the hashtag #IWW20 and post a picture of your water cake! We would also love to hear how you got into the water treatment industry. Be sure to check out our new Scaling Up! H2O shop to see our new water treatment merchandise. Timestamp: Water treatment careers [01:55] The importance of mentorship in the water treatment industry [03:45] Industrial Water Treatment Jeopardy [04:37] Doctor H2O [06:55] Scaling Up! H2O Shop [17:35] Our kid's explanations of what we do as water treaters [18:20] Closing Industrial Water Week 2020 [20:30] Links Mentioned: Water Cake Recipe Scaling Up! H2O Shop

Hello, and welcome back to our special series for Industrial Water Week. Today's episode is all about wastewater! Test your water treatment knowledge with Industrial Water Treatment Jeopardy and find out what Detective H2O has been up to since we last talked. In regards to wastewater we will discuss filtration, coagulants, flocculants, microbiological treatment, filter presses, oxidation, gray water, recycling, equalization basins, dissolved air filtration, induced air filtration, settling tanks, mixing tanks, water analysis, recycling, reuse, polymers, and much more! Thank you so much for joining us as we celebrate the best week of the year! Don't forget to use the hashtag #IWW20 and post a picture or video to celebrate Industrial Water Week. Be sure to check out our new Scaling Up! H2O shop to see our new water treatment merchandise. Timestamps: Kevin Cope on wastewater treatment [03:05] Scaling Up! H2O Shop [07:45] Industrial Water Treatment Jeopardy [08:26] Detective H2O [10:09] Challenge to use #IWW20 [18:50] Links Mentioned: Industrial Water Week 078 The One with The Waste Water Guy (Part 1) 079 The One with The Waste Water Guy (Part 2) Scaling Up! H2O Shop Water Cake Recipe

Hello, and welcome back to our special series for Industrial Water Week. Today's episode is all about cooling! We will celebrate everything cooling in today's episode! From Trace's favorite cooling tower stories to finding out what Detective H2O is up to next, this episode has something for everyone! open-recirculating cooling towers evaporative condensers chillers closed loops cooling chemistry cycles of concentration energy efficiency water efficiency microbiological control biocide corrosion minimization scale/deposit minimization safety water analysis blowdown control calculations Don't forget to use the hashtag #IWW20 to share with the Nation! what you are doing to you celebrate this week! Have you seen our new merch? Visit the new Scaling Up! H2O shop to see our new water treater products! Timestamps: Industrial Water Treatment Jeopardy [02:50] Detective H2O [04:43] One of Trace's favorite cooling tower stories [14:30] Brett Alexander's episodes on cooling towers [20:10] Links Mentioned: Industrial Water Week Scaling Up! Shop 137 The One That's All About Cooling Towers, Part 1 138 The One That's All About Cooling Towers – Part 2

We are continuing our special series of episodes for Industrial Water Week and today's episode is all about boilers! Boiler Tuesday is about celebrating: boiler chemistry cycles of concentration energy efficiency water efficiency, safety boiler water analysis blowdown control calculations corrosion minimization scale/deposit minimization water analysis Much more! If these topics excite you, you do not want to miss today's episode! Detective H2O will make an appearance. It's the perfect way to celebrate Industrial Water Week. Use the hashtag #IWW20 and let everyone know how you celebrate the most important week of the year. Gather the family and give our water cake recipe a try to celebrate #BoilerTuesday. (Can we link the water cake recipe here - I uploaded a PDF to the file) Be sure to check out our new Scaling Up! H2O shop to see our new water treatment merchandise! Timestamps: Water cake recipe [02:00] Introduction to boilers [03:02] Industrial Water Treatment Jeopardy [03:45] Difference between steam boiler and hot loop boiler [06:20] Detective H2O [07:06] Trace's boiler story [13:50] Links Mentioned: Industrial Water Week Scaling Up! Shop

Today we are kicking off Industrial Water Week, and I couldn't be more excited! This week is truly one of the best weeks of the year. We have created a week of episodes to help you celebrate this wonderful holiday! James McDonald, Mr. Industrial Water Week himself, will be sharing with us each day. You do not want to miss hearing what Detective H2O has been up to. Today is what we are calling Pretreatment Monday. In this episode, we will celebrate water softeners, reverse osmosis, demineralizers, dealkalizers, filters, ultrafiltration, nanofiltration, cold lime softeners, hot lime softeners, clarifiers, deaerators, electrodeionization, water chemistries, water analysis, and much more! Don't forget to use the hashtag #IWW20 and try the water cake recipe today! Be sure to check out our new Scaling Up! H2O shop to see our new water treatment merchandise. Timestamps: James McDonald welcomes us to Industrial Water Week [03:27] Industrial Water Treatment Jeopardy [05:20] Importance of pretreatment [07:05] Detective H2O [08:55] Water Cake recipe [19:42] Links Mentioned: Industrial Water Week 097 The One About Filtration on Cooling Towers Scaling Up! Shop Water Cake Recipe

Happy Association of Water Technologies 2020 Convention week! If it weren't for COVID19, we would all be together right now. However, through the magic of technology, we are virtually together. Proving once again, we can get through COVID19. We can get through anything! We are Water Treaters! Every year the Association of Water Technologies bestows an award called The Ray Baum Memorial Water Technologist of the Year Award. The Association of Water Technologies describes this award as follows: The Ray Baum Memorial Water Technologist of the Year Award, recognizing "outstanding entrepreneurial spirit and contributions to the field of water treatment," will be awarded at the Annual Reception and Awards Dinner held during the Annual Convention. The award is named after Ray Baum, one of AWT's founders. Baum viewed the association as a nurturing support network for small and medium-sized companies, to provide knowledge and activities to allow these companies to grow and compete in the worldwide marketplace. He was committed to the industry whose growth he helped build throughout his career. The recipient should exemplify these characteristics. I am humbled to be the recipient of this award for 2020. Something to celebrate in a year that hasn't had a lot of celebration! Thank you to all who nominated me, and thank you to the AWT board for selecting me as this year's recipient. I look at this award as a symbol of the effect the Scaling UP! Nation! has had on so many, including me. Thank you for being part of The Nation! and being part of something that can elevate the entire water treatment industry. This award is given every year. Who do you think will be next? Will it be someone you know? A guest of this show? Or will it be you? I urge you to look for the qualities that this award celebrates in all water treaters, including yourself. If you would like to nominate someone, please click here. Please enjoy this special episode. Timestamps: The Ray Baum Memorial Water Technologist of the Year Award [01:50] The importance of mentors [07:05] The acceptance speech [07:45] Winner's history in water treatment [08:20] Scaling Up! H2O Podcast [10:00] Rising Tide Mastermind [11:09] Navigating the Pandemic while Innovating for the Future [20:15] Links Mentioned: AWT Interactive Annual Convention and Exposition Ray Baum Memorial Water Technologist of the Year Award 154 The One With AWT President, Tom Brandvold, CWT Rising Tide Mastermind Industrial Water Week

Our test kits are our greatest tool. But what happens when the tests we rely on don't do what they are supposed to do? Yes, your tests know how to lie! They also know how to have a bit of fun and not react the way you are expecting. Adds a bit more fun to our job, doesn't it? Well, the fact is our test will always react within the confines of chemistry, even if we don't understand the chemistry. The only way to truly understand your tests is to understand the chemistry that allows them to work. And there again, another thing to learn in water treatment. This is why I always say that you should learn something every day in the water treatment industry! Today, we are going to talk about understanding our tests better. I have chosen questions from the Scaling UP! mailbag about tests. What happens when our pinks don't turn pink, and our blues don't turn blue? That's what we are talking about today. Timestamps: Knowing the basics of your tests [8:10] Importance of clean test kits [10:00] Importance of measuring accurately [10:40] Chloride test [11:32] Alkalinity test [22:00] Nitrite test [27:47] Alkalinity relationships [28:42] Free Chlorine test [32:01] Sulfite test [36:45] Phosphate test [40:00] Quotes: "As a professional water treater, you need to know the procedures of your tests." "It's better to be consistently wrong than to be all over the map." Links Mentioned: Rising Tide Mastermind AWT Annual Convention and Exposition Scaling Up! H2O After Hours Hang Industrial Water Week 116 Pinks and Blues: System Volume 046 The One About Phosphate Testing Hach Water Analysis Handbook Submit a show idea 1 Chloride SN Hach 10 Organic PO4 heat (total) 11 UV Digestion PO4 2. Chloride M Hach 3 Tritation Manipulation 4 Alkalinity Hach 5 Chlorine FAS-DPD_APS 5.5 Total Chlorine Hach 6 Free DPD Hach 7 Sulfite Hach 8 Ortho PO4 Phosper3 9 Ortho PO4 moly Chloride APS Hardness Hach

If there has ever been a year we need more positive things in our lives, it is 2020. I spent a good part of 2020 focused on the things I couldn't do because of COVID 19. I couldn't go to AWT's training seminar in March, and several of my other speaking and facilitating engagements got canceled. Our church stopped holding in-person services, and the two vacations we had planned got canceled. 2020 stinks, right?! Fortunately, not too long after all of my plans were getting canceled one after the other, I had a change in mindset. I decided that if I continued focusing on what I could not do, I would never be happy. So, I stopped. I decided I would focus on the things I could do and make sure I did those things to my best ability. After focusing my efforts on things that were within my control, I started to feel better about our situation and more in control. All of the canceled items I mentioned above came back in a new fashion. I was still able to do them, just not as initially planned. Some of the new plans were better than the original plans. And all of them created an opportunity that permitted me to think differently, refining the event or action for the better. If we look for misery, we are going to find it. But why choose to look for that? My guest today is Tricia Molloy, an author, speaker, and coach. She has been a featured keynote speaker for many well-known companies like Home Depot, Kimberly Clark, GE, Marriott, and The America Red Cross, to name a few. I met Tricia when I was giving my Ted Talk at Tim Fulton's Small Business Matters Conference. For those of you that haven't heard that story, please listen to episode 92. Tricia has a simple approach that she guides people through called CRAVE. You will learn how to use CRAVE to start some great new habits, all designed to make you more focused on what brings you happiness. Because after all, that is what we should be looking to find. Timestamps: Introducing Tricia Molloy [09:30] Tricia's background [12:30] The benefits of creating a vision board [15:35] C.R.A.V.E. your goals [18:40] Do the methods in C.R.A.V.E. really work? [41:16] What is the one message you'd like to pass on to the Scaling Up! Nation? [46:20] How to find out more about Tricia's work [47:00] Quotes: "What is one thing I can do today to bring me closer to this reality?" "What we focus on expands and what we appreciate appreciates." Links Mentioned: AWT Annual Convention and Exposition Rising Tide Mastermind Industrial Water Week The Five Love Languages Tricia's Website Atomic Habits 092 The One About My TED Talk Experience

I have been a water Treater for over 25 years. And there is no doubt about it; I love my job. I get private tours of facilities that make products I use regularly. I have great relationships with my customers that have turned into friendships. I have met some outstanding fellow Water Treaters, some of which have become my best friends. And many other unexpected benefits for being in the Industrial Water Treatment Industry. Hands down, the most surprising is becoming the host of the podcast the serves our industry. One of the segments we do that makes the show so popular is we give our listeners a voice. Sometimes they leave questions on a form, and sometimes they use their voice. Question and answer shows receive the most comments. And that is what today's show is. I tend to answer technical questions on the show, making this so a bit different. Today, it is all about personal items people want to know about me. You asked for it, and I'm going to answer it. So here it is. Timestamps: How can we end Legionnaire's Disease? Is this possible? [07:38] How do you do a mock Zoom call to make sure everything is functioning correctly? [13:25] Trace's favorite podcast episode [18:37] Benefits of putting solar on buildings [27:07] Scaling Up! H2O virtual booth at the AWT Convention [31:21] Trace's upcoming AWT presentation [36:47] What book is Trace reading now? [39:52] Quotes: "I want you to ask yourself, when is the last time you took yourself out of your comfort zone?" "My goal in life is to make the water treatment industry better." Links Mentioned: AWT Annual Convention and Exposition 154 The One With AWT President, Tom Brandvold, CWT WEFTEC Industrial Water Week Proactive Webinar Series 142 The One That Helps Us With Video Meetings Zoom Test 092 The One About My TED Talk Experience Rising Tide Mastermind Submit a show idea Book Mentioned: The Seven Habits of Highly Effective People - Stephen R. Covey

"Normally, during this time of year, I am getting ready to see all of you at The Association of Water Technologies Annual Convention. But, as everything goes, this year, I figured that wouldn't be happening. " Those were my thoughts before I learned more about the virtual convention AWT is doing instead of an in-person event. Yes, I am sad that I cannot see all of the members of the Scaling UP! Nation! that attend this event every year. But there is so much the virtual option offers. So, if you are like I was and you feel bummed about not going to this in person, you are going to want to listen to this episode! You will find that there is so much going on virtually that you won't want to miss it. Our guest today is Tom Brandvold, CWT, this year's AWT President. Tom and the other AWT directors had to make hard choices this year. Tom shares what went into that decision to choose a virtual convention instead of our regular in-person meeting. Tom also shares tips, tricks, and tools that will allow you to get the most out of this virtual event. In addition to being this year's AWT President, Tom is a very accomplished water treater. I was able to ask him to share his water treater experiences and stories with us. You will not want to miss this episode. Scaling UP! listeners are invited to use a special coupon code when registering for the AWT Virtual Convention. Please use awt150, and you will be able to register for the 2020 AWT Interactive Convention & Exposition for just $150. Timestamps: Tom's background [07:17] How Tom became the president of Premier Water & Energy Technology, Inc. [12:36] More about AWT [16:30] Leading AWT during Covid-19 [19:22] Features for vendors at this year's AWT Interactive Convention and Exposition [27:42] Details on registration for AWT Interactive Convention and Exposition [30:40] How long will participants have access to the materials from the AWT Interactive Convention and Exposition [31:56] How do we network at the AWT Interactive Convention and Exposition with a virtual platform? [34:06] What lessons have you learned from being on the AWT board? [36:50] What would you like employees of water treatment companies to understand better? [44:02] What is something you want water treaters to stop doing? [46:22] Quotes: "If you're involved with water, there is a place for you in AWT." "AWT strives to be the global voice for the water treatment industry." "There's not a week that goes by that I don't learn or relearn something." Links mentioned: Association of Water Technologies (AWT) Submit a show idea NSF Legionella Conference AWT Interactive Convention and Exposition Register for the AWT Interactive Convention and Exposition using coupon code awt150 AWT Virtual Convention Demo Premier Water & Energy Technology, Inc. Scandalous Witness Industrial Water Week Rising Tide Mastermind

Happy Legionella Awareness Month! Today's episode wraps up our celebration of expanding our knowledge of Legionella bacteria. Our special guests today are all of you from the Scaling UP! Nation! We posed your questions to industry experts to get the best responses possible. We hope you learned something new this month. But I hope this encourages you to find out what you don't know about Legionella. When we know more, we can advise our customers better. Our customers are the ones that have to make decisions in matters of Legionella. It's our responsibility to help them make better decisions by being a resource of information to them. Timestamps: Is there a different disinfection procedure for various forms of Legionella? [6:36] Why does it seem that Legionnaire's Disease is more common in the summer months? [8:48] How do we mitigate the risk in hot water systems? [11:41] How should buildings that have still not opened after the Covid-19 shutdown prepare their building for the reopening process? [13:44] Where is the proper location in a cooling tower to collect a Legionella sample? [17:08] How can Legionella get into a system through a drinking water system? [20:30] If you have tested positive for Covid-19, are you more susceptible to Legionnaire's Disease? [24:03] What is the best course of action when Legionella is detected in a hospital setting? [26:47] What is the advantage of a quick Legionella test? [32:14] Quotes: "When managing the hazards for domestic water distribution, the first step should always be the development of a water management program to provide a defensible backbone that guides the decisions of the facility's teams." -Brian Fisk "If we don't have a plan, we don't know how to coordinate everyone's efforts." - Trace Blackmore Links Mentioned: AWT Interactive Annual Convention and Exposition Industrial Water Week 140 The One That Helps Us Reopen Building Water Systems The Proactive Webinar Series 120 Another One with Dr. Janet Stout Part 1 121 Another One with Dr. Janet Stout Part 2 083 The One About Water Management Plans Rising Tide Mastermind

We are in the middle of Legionella Awareness Month. The goal of devoting a month of episodes to Legionella is to raise the bar on our water treatment knowledge when it comes to Legionella. On many shows, I ask how you are learning new things. It is effortless to become complacent with our current knowledge and not actively seek more. A day that I don't learn something new, I consider a failure. Our guest today is Greg Rankin, CEO of Hydrosense. Greg's company has developed a legionella test that reads in 20 minutes. Join us as we not only talk about his test, key facts, and lessons learned about Legionella bacteria. Timestamps: Greg's background [06:07] What is Legionella? [08:25] Legionella testing [11:35] Why don't some people test for Legionella? [18:01] How to help others better understand the risk of Legionella [19:40] Legionella guidelines in the U.K. [24:15] Lab culture testing [26:30] False positives and false negatives [39:09] Success stories with the Hydrosense Legionella Test [42:10] Quotes: "Testing I see as a catch-all, the real safety net for the water industry when it comes to Legionella." "Some people find it difficult to talk about Legionella because they don't want it to feel like they are trying to scare their customers." Links Mentioned: NACE Basic Corrosion Class with Scaling UP! H2O Discount Hydrosence's Website Hydrosense Blog ASHRAE 188 CDC Legionella Toolkit Rising Tide Mastermind Submit a question

Last week we learned some Legionella basics. I think it was a good refresher for all of us. We are always learning new information about Legionella bacteria, so make it a point never to stop learning about this critical topic. This week, we will learn about alternative testing when it comes to sampling water systems to detect Legionella bacteria with Paul Lem. Paul is a medical doctor and the CEO of Spartan Bioscience. Paul and his team are the makers of the Spartan Cube. He shares facts about Legionella, including how a testing method becomes the "Gold Standard." Please enjoy my interview with Dr. Paul Lem. Timestamps: Dr. Paul Lem's background [04:08] Spartan's work with Covid-19 [06:10] Legionella testing [08:30] The gold standard in Legionella testing [11:32] Common errors with Legionella testing [17:30] Best practices for brand new facilities, re-opening facilities, and facilities with high-risk factors [18:35] The best piece of advice for Legionella testing [20:45] Quotes: "We are getting more interest from companies in industries where they can't afford downtime." "A common error is that people don't test for Legionella enough." "If I had one piece of advice, it would be that people should be testing every two weeks for Legionella." Links Mentioned: Spartan Bioscience Submit a question NACE Basic Corrosion Class with Scaling UP! H2O Discount ASHRAE 188 AWT Annual Convention Updates Rising Tide Mastermind

Happy August Scaling UP! Nation! In honor of the Annual Legionella Conference at the end of every August, The Scaling UP! Nation! declared August: Legionella Awareness Month. In line with most conferences currently, The Legionella Conference is now in January 2021. But that doesn't mean we can't learn more about this bacterium. So please help me raise the bar on Legionella Awareness during August. In today's episode, we are going back to basics on the topic of Legionella. Join me as we travel back to 1976 when we first learned about Legionella bacteria through today, where we have to understand the subject so we can help our customers make better decisions. Timestamps: Guidelines around Legionella [06:54] What is Legionella? Where did the name come from? [11:19] Legionella vs. Legionnaires Disease [14:14] Symptoms of Legionnaires Disease [16:10] Risk factors for Legionnaires Disease [18:14] How do you contract Legionnaires Disease and Testing for Legionella [19:40] ASHRAE 188 [24:10] How to know if a building needs a water management plan [40:38] What does ASHRAE 188 require [43:40] Quotes: "It's not if a Legionella law will be passed where you live; it's when." - Trace Blackmore "We cannot do Legionella prevention for our clients because we don't own the equipment. We can only suggest the best practices." - - Trace Blackmore Links Mentioned: 009 The L Word 083 The One About Water Management Plans 120 Another One with Dr. Janet Stout, Part 1 121 Another One with Dr. Janet Stout, Part 2 NACE Basic Corrosion Class with Scaling UP! H2O Discount ASHRAE 188 ASHRAE: Guideline 12-2020 CDC Legionella Toolkit CDC Healthcare-Associated Infections CMS Memorandum New York City Dept. Of Health Cooling Tower Regulations New York City Legislation New York State Regulations York City Dept. Of Health Summertime Hyperhalogenation

Scaling UP! Nation!, as a water treater, we always need to learn new things. If we ever stop learning, somebody else or the industry is going to pass you by. Staying ahead of this curve is especially important when it comes to learning new and innovative ways to treat the water treatment systems we oversee. If we are not careful, we can become overly comfortable with the same type of water treatment program. New technologies are always developing around us, but does new mean better? Friend of the show, Mark Lewis, CWT, is back with me today to talk about some of the lesser-used water treatment strategies in the water treatment world. Learning about new or lesser-known water technologies gives water treaters more options. A good water treater with possibilities is always a good thing. Join Mark and me as we take you through some of the ways we evaluate new technologies. Timestamps: Details on this year's AWT Interactive Convention and Exposition [04:00] The importance of understanding the type of equipment you have [20:23] Advice on equipping customers with knowledge about the equipment [20:48] Chemistry technology that people may not be aware of [23:45] Solid technology and treatments [30:42] Moss and water treatment systems [34:23] Non-chemical devices [45:20] Quotes: "If you don't know something, that is an opportunity for you to learn something more about it." "Suppliers love to educate. If you have questions, call your suppliers today." Links Mentioned: AWT Interactive Convention and Exposition Mark's LinkedIn 089 The One That's All About Filming Amines (General) 090 The One That's All About Filming Amines (Boilers) 091 The One That's All About Filming Amines (Closed Loops and Cooling Towers) Smithsonian Article

Nation! thank you for being a part of this platform that brings helpful information about our industry. The Scaling UP! Nation! is growing every day. That's because of you. And because we have an impressive following, we can attract guests to interview on this show. Our Guest today is Charles Fishman, an award-winning, best-selling author who has written dozens of books like The Wal-Mart Effect and One Giant Leap. Today he and I talk about one of my favorite books, The Big Thirst. In The Big Thirst, Charles Fishman does an incredible job explaining presenting the facts about our odd relationship with water where we need it and love it but our world doesn't respect it. This is a read I would recommend to anybody in our industry. Please enjoy my interview with Charles Fishman. Timestamps: Charles' background [05:35] Inspiration behind The Big Thirst [14:40] What has the impact of The Big Thirst book been? [20:12] Lessons learned in Las Vegas [29:07] What are some of the easy things anyone can do to make a difference? [34:04] Research on waterborne pathogens [39:53] Important topics to be addressed in the upcoming election when it comes to water [42:38] Quotes: "Good reporting will save you when good writing won't." "Most people will be astonished at how much water they use". "Water does not respond to wishful thinking. You have to figure out what your problems are, and then you have to fix them". Connect with Charles Fishman: LinkedIn: in/charles-fishman-a8071420 Books Mentioned: The Big Thirst by Charles Fishman The Wal-Mart Effect by Charles Fishman A Curious Mind by Charles Fishman & Brian Grazer One Giant Leap by Charles Fishman

Today's episode is my favorite format that we do. It is where you ask questions, and I answer them. As a water treatment professional, we should always have more questions than answers. Generating new questions means that we are thinking about everything we are doing, and we are trying to do what we do better. If you are not asking questions (even to yourself), you are not stretching your level of understanding. When you stretch yourself, you are learning. When you are learning, you are getting better. The next time you do a water treatment task, ask yourself, "why." Why does the chlorine test turn red when positive? Why do I run my tests in this sequence? Why do I always start at this account first on my route? Why take my sample from this location? I'm sure you get the idea. Please enjoy this episode of Pinks and Blues where members of the Scaling UP! Nation! ask some questions they have. Timestamps: Boiler discharge, cooling tower discharge, and RO unit discharge clogging a single drain [02:26] External weather conditions and how it affects water treatment [11:26] Can a tower get diluted with rainwater? [21:15] Why don't we fill a water softener to the top with resin when we add new resin? [23:45] Quotes: "When you understand the equipment that you treat, you are now able to understand what you are doing concerning your treatment." "As professionals, we have to think of all of the different scenarios." Links Mentioned: Submit a question or show idea Rising Tide Mastermind

I know what you are thinking, I am crazy to have all these processes. Well, I think you are insane not to have all these processes. A process allows a standard of quality no matter who is performing the task. In episode 131, I spoke with Alicia Butler Pierre, all about processes. One of the components of the Entrepreneurial Operating System (EOS) is processes. EOS refers to it as "the way." And companies following EOS don't have an issue creating processes until it comes to the sales department. Most sales departments have as many different ways to 'make sales' as they do salespeople. This method or lack of practice is inefficient and outdated. In episode 39, I spoke with Justin Roff-Marsh about this very topic. Justin makes a great case on why we need to bring the sales department into modern days when it comes to processes. In today's episode, we are going to talk with Adam Shapiro of Sales Reform School. Adam can help you find the right processes to achieve the highest results in the sales department. He is also an EOS speaker. We will learn about how we can take all of the items we learned in EOS into the sales department and make that department more efficient, more profitable, and more fun. Timestamps: Adam's background [09:33] EOS and sales [13:10] Vision/Traction Organizer and sales [19:50] Landing on your 'Three Uniques' [22:48] Proven process and sales [24:35] Selling virtually [27:04] Core values and sales [32:20] Advice for sales managers [39:03] Quotes: "Proven process description is a great tool for salespeople to show confidence" "If you rush someone into a sale, you are going to regret it and they are going to regret it" "The right time to close is when the evaluation process is complete" Connect with Adam Shapiro: LinkedIn: in/adshap Website: salesreformschool.com Links Mentioned: Proactive Webinar Series Books Mentioned: Seven Habits of Highly Effective People by Stephen Covey The Challenger Sale by Matthew Dixon & Brent Adamson Traction by Gino Wickman The Machine by Justin Roff-Marsh

Today's episode might feel a little different than usual. However, we could all use a positive mental attitude boost during these challenging times. I know you've heard me talk about my favorite book, 7 Habits of Highly Effective People, before on this show. Habit 1 is about being proactive. It's a choice not to react when something happens to you. Instead, we should pause and choose our response to what we should do. I wanted to share with you about the two circles that portray this habit. Looking at these two circles, if we are not careful, we will gravitate towards spending our time in the sphere of concern. In other words, we tend to focus on the things we have no influence over instead of the things we directly can affect. In turn, we are unable to gain much traction. When we choose to spend our time and energy on the things we can directly influence our circle grows larger and we find movement. Today's message from Holly Duckworth is no different. She offers a few practical tips to help you slow down, be present with those around you, and find success in a more meaningful way. Holly teaches mindful leadership to stressed-out CEOs worldwide to create profits, peace, and presence. Our world has become mindless and stressed to unhealthy levels. Thru mindfulness practices, Holly works with leaders to release beliefs that no longer serve. What is mindful leadership you ask? Well, join us today to find out precisely what mindful leadership means and how you can implement it in your career for the positive! Key Points 6:59 - Holly's background 9:00 - defining leadership and mindfulness 12:54 - affirmations and intentions 14:14 - positive mindset tips 19:58 - mindfulness and sales 29:59 - learn more from holly Key Quotes "Your presence is your greatest present" "What you visualize you actualize" Links Mentioned in this Episode 7 Habits of Highly Effective People Rising Tide Mastermind Start with Why by Simon Sineck Sell More Stress Less Holly's Website Holly's Podcast Holly's LinkedIn

It is not uncommon for people to tell me they are impressed with the amount of work I can get done. This attribute has helped me get noticed over the years. As my years increased, so have my tasks. Like most of us, I had more to do, so I did more. Usually, this time came at the expense of taking personal time and time away from family activities. Eventually, when there was even less bandwidth, things were done subpar, or items were not getting done. To try to get above this scenario, I decided to be careful about what I said yes to do. But even that wasn't enough, and I realized that I needed help. This suggestion came from a friend of mine who recommended that I get a personal assistant. More specifically, a virtual assistant. Join me as I interview one of my favorite people, my virtual assistant, Lauren Vonfeldt. In this episode, you will learn some of the behind the scenes tasks that need to get accomplished producing this podcast, but more importantly, you will learn how Lauren and I work together. The top ten things a virtual assistant can help with: Research Social media Marketing and emails Tracking expenses or invoicing Calendar management Email management To-do lists Project management Events Editing documents and publications Bonus: Creating staff and client appreciation Timestamps: Lauren's background [12:02] What is a virtual assistant? [13:50] How Trace and Lauren got connected [16:44] What is the biggest payoff of having a virtual assistant? [22:02] First steps when working with a virtual assistant [26:18] The importance of regular meetings [32:13] How to know if you need a virtual assistant? [34:45] Top ten things a virtual assistant can help with [42:57] Quotes: "If you don't have the margin in your life that you want, a virtual assistant might be right for you." "A virtual assistant can help you get the right information out to the right people." "I really believe I have was created to be behind the scenes. When your business succeeds, I know that I did a good job." Connect with Lauren Vonfeldt: LinkedIn: in/lauren-vonfeldt-a0537318b Website: laurenvonfeldt.com Book a call with Lauren! Links Mentioned: 130 The One About The Tools I Use Loom The Proactive Webinar Series Delegate and Elevate Tool Scaling UP! H2O Virtual Assistant page Find out if you need a VA by taking the online quiz! Last Pass

Folks, many associations have online conventions right now; it is a perfect time to "try" them out! You won't have any travel expenses, and you can see what they have to offer. Here is a list of conferences coming up: July 13-16 Texas Water Conference (Online) July 28-31 Association of California Water Agencies Conference (Online) August 17-19 StormCom September 13-16 WateReuse Symposium (Online) September 14-16 Water Pro Conference September 30-October 3 Association of Water Technologies Annual Conference October 3-7 WEFTech Connect October 5-9 Industrial Water Week Once a water treater, always a water treater! Our guest today is Jack Altschuler. Jack is not only a former water treater; he is a past president of The Association of Water Technologies. Today Jack helps leaders get obstacles out of their way so they can succeed faster. Our interview is all-around motivational leadership, employee retention strategies, and more. Take a listen. Timestamps: Jack's background [05:30] Jack's transition into motivational leadership [18:10] How leaders influence their people [21:40] Self-imposed obstacles and how to remove them [34:19] Common obstacles for water treaters [39:00] How leadership applies to everybody [46:18] How to work well with different generations [48:11] Quotes: "When we solve problems for other people, it's actually disempowering to them." "A leader's primary job is to bring out the very best in their people." "The best thing you can do is to let people know that you care about them." "When we agree to become a leader, we give up the right to fall to pieces." "Be the confident captain." Connect with Jack Altschuler: LinkedIn: in/jackaltschuler Website: fullyaliveleadership.com Links Mentioned On This Episode Engagement by Jack Altschuler Seven Habits of Highly Effective People by Stephen R. Covey The E-Myth by Michael E. Gerber

Who would think that all of our meetings in the 2nd quarter of 2020 would be over video conference? Not me. I would have bought a hefty amount a Zoom stock if I did. Which, by the way, was trading for about $70 back in February and will now cost you $210. Hindsight, right! For those of us that didn't make it rich buying Zoom stock, you probably use Zoom's product or something like it. Have you ever wondered what the best way to have a video conference is? As a Mastermind Group, The Rising Tide Mastermind meets weekly over Zoom. I have used it for years before the onsite of stay-at-home orders, but I could not remember ever seeing anything on video call etiquette. A member of our Mastermind asked if I could have a speaker come talk to us on this topic. The only issue was, I couldn't find one. No one wanted to disappoint, so I decided to book myself. Please join me for tips, tricks, and yes, etiquette for having your best virtual meeting ever. Trace's top tips for virtual meetings: Find a room that is comfortable, private, with good lighting and reliable wi-fi. Let your family members know that you are going to be on a video call. Find the platform that works best for you. When possible, use your computer, not your phone. Don't sit in front of a window. Think about what is in the background of your video. Prepare for the meeting by reviewing agendas, preparing to screen share, etc. Test the software ahead of time. Dress professionally. Turn your phone notifications off. When you are not the one speaking, mute yourself. Use your camera and look directly into the camera. Think about what your nonverbal cues are saying. If using Zoom, use the gallery view. Be prepared for screen sharing. If you are hosting, offer lots of breaks. If you are hosting, send out an agenda. If you are hosting, make sure that everybody is being heard. If you are hosting, always ask for feedback. If possible, don't eat during a video call. Stay focused on the call at hand. Take private conversations offline. If hosting, be the last to leave the video conference. BONUS TIP: Try right clicking your video to display the menu, then choose Hide Myself. You no longer see the video of yourself, even though others in the meeting can see you. This helps you feel like you are in person and keeps you from being distracted by your video. Key Points 7:36 – Think about the right room to take your virtual meeting in 9:25 – What can you do to minimize interruptions? 9:58 – Trace's preferred virtual meeting service 14:29 – How to prepare for the meeting 23:40 – Take advantage of the video feature 29:40 – Screen sharing 35:45 – Hosting virtual meetings 43:30 – How to stay focused during a video call 51:15 – The difference between video meetings and webinars Key Quotes "When you are in a meeting, be present in that meeting." "When we communicate, 60% or more is through nonverbal cues...make sure your cameras are on." "If you wouldn't do it in a conference room, you shouldn't do it in a video room." "Conference calls are more concentrated than regular in-person calls." "The host's job is to manage the participants." "Don't be afraid to tackle big issues in a video conference." Links Mentioned On This Episode Submit a show idea The Proactive Webinar Series Rising Tide Mastermind Zoom

It is the end of the 2nd quarter! Who knew what 2020 was going to bring? Nobody thought it was going to be a pandemic. As we all learn what the "new normal" is for our day to day routines that used to be so typical, we still have to deal with accounts that were not the best before the pandemic. They certainly didn't get any better during the pandemic! My good friend Mark Lewis, CWT is our guest today. Today, Mark is talking about neglected accounts. What is a neglected account? Well, it has a bunch of ways to define it. The bottom line is it is an account that is not at its best. And it is this way for a multitude of reasons. Mark and I are going to talk about those reasons and what we can do about them. Key Points 9:30 – What is a neglected account? 25:28 – Is there a solution to bridge the gap on neglected accounts? 37:14 – What to do with a neglected account 52:20 – Taking over a new account 55:30 – What about neglect in reports? 1:03:10 – Lightning Round Questions Key Quotes "Our job is to go back and explain to the customer the condition that their equipment is in." "We should be saving the customer enough money that our water treatment invoice is not even noticeable." "You should always service the account the way that you feel it should be serviced." "Even though we are called water treaters, we are actually treating the equipment." "Our work-life balance needs to be: I enjoy what I do, and I am good at it." Links Mentioned in Episode Hope Laugh Play Website Hope Laugh Play Facebook Page Submit a show idea

For the last two months, our world has been very different. Who would have thought we would have stay at home orders? I know I didn't! But it did. As we reopen, everybody wants to know what they can do to get back to work. As a water treater, we have a different perspective on what it takes to get a building or facility back up and running. Most owners are thinking about all the things they can see whereas the water treater is thinking about the things we cannot see. Specifically, the things that have been growing in dormant piping while we were all at home. Bacteria and other pathogens did not take a break. Our guest today is Dr. Janet Stout. Janet has been a great friend of our podcast by offering great information about the prevention of Legionnaires Disease. This episode is from an exclusive webinar we did for the Rising Tide Mastermind. To see it go to scalinguph2o.com/janetstout. There you can see the slides that Janet is presenting on. Janet shares what has been going on in the pipes of dormant systems. She gives us best practices that we should share with our clients. Here's the bottom line; we need to help our clients understand that what they cannot see is just as important as the things they can see. We can assist our clients by giving them the information and letting them know what has been happening in their system's piping over the last two months. Ultimately, this will help save someone from suffering later. Please enjoy and share this episode. Timestamps: Best practices on starting water systems back up [12:50] Changes that occur in stagnant water systems [23:45] When to sample for Legionella [26:00] Key resources for risk mitigation and decontamination [28:50] What to do if you find legionella [30:30] How to get building owners thinking about water systems during the reopening [38:25] What to do with a stagnant system that's back online [43:11] Key Quotes: "While we humans are experiencing scarcity, the bacteria have everything they need in abundance in these building water systems that have been shut down." - Dr. Janet Stout "Make sure that whatever you are doing, you document thoroughly not only for your protection but also for the protection of the building owner." - Dr. Janet Stout "COVID is bad enough. COVID affects countries. Legionella affects you. If there is a Legionella problem, it will compound your economic recovery." - Dr. Janet Stout "If you ignore Legionella's risk in an unoccupied space, you may pay an enormous price." - Dr. Janet Stout Links Mentioned: The Proactive Webinar Series Rising Tide Mastermind Special Pathogen's Lab Covid-19 Resources

EP 139 - The One With CRM Expert, Resa Gooding

Last week we heard from Evapco's Brett Alexander. Brett explained the inner workings of all types of cooling towers and how we can tell the differences between them. We also discussed the different metallurgies that these devices are made of. If you didn't get a chance to listen to last week's episode, please do so. It is a great baseline on cooling tower knowledge. Today, Brett is back, and he is going to continue our discussion from last week. Being a fellow water treater, Brett is going to share his knowledge of water treatment as it pertains to keeping cooling towers in their prime. Take a listen for tips and tricks Brett shares from a water treater's prospective. Timestamps: Drift eliminators [02:45] What to look for with spray nozzles [09:30] Variable frequency drives [16:50] Maintaining louvers [19:08] Anatomy of a cooling tower [20:40] What should a water treatment program include [25:05] Top issues that come up with water treatment [33:00] Why are there so few cooling towers with filtration [40:25] Brett's tips [44:00] Quotes: "If you can get in with a contractor company or a sales representative company that does a lot of work with cooling towers it can really help increase your business" "Cooling towers love water. When they have water and are seeing the water they are supposed to they usually run pretty well. It's as simple as giving it the water it needs" Connect with Brett Alexander: LinkedIn: linkedin.com/in/brett-alexander-849145b6 Website: evapco.com Links Mentioned: The Four Agreements Leading at The Edge: Leadership Lessons from the Extraordinary Saga of Shackleton's Antarctic Expedition

Every day for the past 20+ years I think I have seen a cooling tower either in person, a picture or just thought about one. As an industrial water treater, cooling towers are part of our day to day lives. I do remember a time before that when I did not know what a cooling tower was and having to learn about how it worked. But I must admit, later, I really didn't give them too much thought. Later in my career, I have had the opportunity to work with some of the cooling tower manufacturers, talk about a group of people that have given cooling towers a lot of thought... I soon came to realize that the generic terms that I have for cooling towers did not always translate well when speaking to someone who had such a larger extent of knowledge around cooling towers. Today's episode is focus around this experience. We are going to learn from cooling tower expert Brett Alexander of Evapco. Brett will share with us terminology and function of the device we all know and love, cooling towers. Timestamps: Brett's background [08:20] Definition of a cooling tower [16:20] Closed circuit cooler vs. evaporative condenser [21:34] Types of cooling towers with regards to air flow [24:40] Different materials of construction [28:27] Stainless steel [35:00] Importance of communication with new customers [46:40] Fiberglass [48:15] Quotes: "The startup and commissioning of a new unit is the most critical time" "We are trying to educate everyone on the importance of planning ahead" "You've got to know the materials, the construction, and the equipment that you are dealing with" Links Mentioned: White Rust Bulletin Rising Tide Mastermind

Last January, I started a group called The Rising Tide Mastermind. You probably have noticed that I've mentioned it quite a few times on the podcast. The fact of the matter is, I want to get the word out about this group. I can say that it has been transformational for its members. And me too! Many of you in the Scaling UP! Nation! have asked questions about The Rising Tide Mastermind by going to our website and submitting your inquiry. The majority of questions hub around what the group does, and what you get out of it. I could easily answer these questions for you on a podcast episode, but instead of me answering them, I've enlisted some help. Today's conversation is all about what it is like to be a member of The Rising Tide Mastermind, from the perspective of four members of the group. Join me as I ask your questions to Mark Lewis, Conor Parrish, Eric Russo and Brian Fisk. Quotes: "We are fortunate to have a diversity of thought in this group." "The Rising Tide Mastermind Group is showing us that our good is good, but it can be better." "Ultimately, in The Rising Tide Mastermind Group, we have a highly functioning team who are bringing up problems, addressing them, holding themselves accountable, and developing themselves. It's a great format for any team that wants to achieve their goals." "There is a clear structure on every call. We know what to expect every week, we follow it, and it keeps us on track." "This is a genuine group of people getting together for a common goal that is not financial profit; it's self-betterment." Timestamps: What is a mastermind? [02:00] Why join The Rising Tide Mastermind? [08:50] What does a typical meeting look like? [12:15] Holding each other accountable [17:56] Expectations about the mastermind group [26:10] Accountability Groups [32:20] One to One Meetings [34:48] Advice about joining the Rising Tide Mastermind [49:00] Links Mentioned: Join the Mastermind Group Books Mentioned: The Twelve Week Year by Brian P. Moran and Michael Lennington Think and Grow Rich by Napoleon Hill

How do you know how well you are doing if you don't measure it? Ok, how about this... How would you know who was winning if they dint keep score? Now try this: How do you know how you are doing if you aren't keeping score? And the better question is: how do you get better if you don't know to get better? I am talking about metrics. Metrics is how we can keep score on everything we do. If it has and input and an output, you can measure it. But the thing is, most of us don't measure anything. How long does it take you to service and account, run a test, write a report, or sale a new customer? Peter Drucker said "What get's measured get's improved." So, if we aren't measuring, we don't have the structure to improve. One of the things we need to measure in business is our business. The is a limitless supply of items we can measure in business. But measuring them is only step one. Know what to do with that data and then how to know you are improvement is what is needed. I'm guessing you are like me and you use a handful of metrics. But what about the ones you don't know to use because you've never heard of them. Those could be the ones that solve that problem you are dealing with. IF you don't know what they are, you cannot benefit from them. That's why I partner with people that know more than I do. Napoleon Hill in Think and Grow Rich mentioned how Henry Ford admitted under oath that he didn't know everything he needed to know about business. But he had access to those people he needed to help him fill in the gaps. What are your gaps? How will you fill them in? Having a partner like Mr. Ford alluded to is key. Today I talk with one of those partners,Adam Lean of The CFO Project. Adam lets us know what we should be thinking about when it comes to tracking how we are doing in business. Many have asked me about how they can find someone to help them in particular areas like: Financial (CFO) Technical Virtual assistance Insurance And the list goes on... I and the Scaling UP! H2O team have partnered with individuals and companies we trust and can help you with your questions. Remember, Henry Ford didn't know everything, he just knew who had the information he needed when he needed it. Isn't it time you started thinking like Mr. Ford? Go to scalinguph2o.com/ta to find a trusted advisor to help you today. Timestamps: Hear more about Adam's background [08:48] At what point does a business need a CFO? [12:50] What aspects of financials are important to consider for a successful business? [16:41] Understanding sustainable growth rate [22:17] What does the relationship with the CFO look like? [29:30] Important metrics for businesses to track [41:10] Where to start learning more about your financials [45:11] Lightning round questions [47:40] Quotes: "More often than not accounting is just looking at what happened, not how to be proactive to make something happen." - Adam Lean "Fifty percent of all small businesses will fail within the first five years. It's because they did not focus on the right things that matter to have a profitable business." - Adam Lean "Most business owners are very busy and are focused on the day to day operations because that is what they enjoy doing. In order to stay in business you've got to focus on the most important things needed to have a profitable business which turns into cash flow." - Adam Lean "Imagine going to a baseball game and you don't know what the score is. So many people run their businesses that way and they simply don't realize how much that information can lead to better decisions" - Adam Lean Connect with Adam Lean: LinkedIn: in/adamlean Schedule a time to talk to Adam! Links Mentioned: Rising Tide Mastermind Trusted Advisors Network Covid-19 Webinars Books Mentioned: The E-Myth Revisited by Michael E. Gerber Financial Intelligence for Entrepreneurs by Karen Berman and Joe Knight 12 Week Year by Brian Moran The ONE Thing by Gary Keller Bad Blood by John Carreyrou

I want to personally say thank you to all of the water treaters out there that are keeping our world running. Please stay safe.

I am always looking for ways to find out what I don't know I don't know. The problem with that is you don't know what you don't know, you know... For this reason, I try to put myself in situations to force what I don't know to become apparent to me. Some of the ways I do this is: Reading Going to events Listening to podcasts Participating in mastermind groups (like The Rising Tide Mastermind) Working with a personal coach Having others hold me accountable And the list goes on. Again, you don't know what you don't know, so you have to put yourself in places that help bring the unknown to light. As the host of Scaling UP! H2O, I am very aware that there is a lot to know about running a podcast. And, there is a plethora of stuff I don't know. So, in following my advice I do all of the above. About a year ago, I was at a podcasting event called Podcast Movement. It was a convention about podcasting. And boy, did I learn that I didn't know a lot of things! During one of the breakout sessions I went to attend a session on promoting your podcast through social media. It should have been named how to use LinkedIn better. Because it was all about LinkedIn. I'm not sure I would have attended it if it was called that. During that session, the presenter shared some fantastic tips about social media but specifically LinkedIn. Today's show is all about that session I attended and have been practicing from that time. Here are the tips he gave during the session: Many in the Scaling UP! Nation have asked me how to expand their network of contacts. I believe that today's episode will not only answer that question, but it will also help you polish your online presence. Links mentioned On This Episode: Scranton Associates The Rising Tide Mastermind

Nation!, one of my favorite things to do on this podcast is to talk to other water treaters. As a fellow water treater, I can relate to the trials and tribulations others in our industry face. I am continuously amazed at how water treaters will selflessly help other water treaters with issues. We are a part of such a great community! I have developed some great relationships because I ask a fellow water treater a question on how to do something. The bottom line: don't be afraid to ask someone to help you! Our guest today is a water treater that has seen a lot during his career. John Fleig of Chemenergy Water Treatment shares with us some of his experiences in the industry. This is a conversation you don't want to miss! Please welcome John Fleig. Links mentioned On This Episode: Scranton Associates John Fleig on LinkedIn Chemenergy Chemenergy on Twitter Books: The Miracle Equation: The Two Decisions That Move Your Biggest Goals from Possible, to Probable, to Inevitable

132 Pinks and Blues: 12 Week Year Episode 132: Show Notes As you know, I love to make goals. I love achieving those goals even more. At a very early age, I learned how to stretch myself to accomplish things I wanted to do. However, it wasn't until later in life that I learned tools to help me be more efficient at reaching those goals. Last January, I started a Mastermind Group called The Rising Tide Mastermind. I am pleased to report it is a huge success. We have two full groups and a waiting list for another two groups. If you are interested in learning if this is the right fit for you, click here. In the Rising Tide Mastermind, we expand our knowledge and help each other achieve our goals more efficiently. We use each other's past experiences to give advice. We act as a sounding board to help vet out ideas. We hold each other accountable to do what we say we are going to do. We read topical books to help expand our minds and make us better. One of these books was the 12-Week Year written by Brian Moran. It not only teaches you how to create your goals, but it also teaches you how to plan and execute those goals. I was introduced to this book about two years ago when my business coach Tim Fulton recommended it as a part of our one to ones. A one to one is where you get together with a coach and solve issues. This is something I offer as a part of the Rising Tide Mastermind. The book does a great job of giving you a complete process around your goals. Here are the eight elements of the book: Vision: A compelling vision creates a clear picture of the future. Planning: An effective plan clarifies and focuses on the top priority initiatives and actions needed to achieve the vision. Process control: A set of tools and events that align your daily actions with the critical actions in your plan. Measurement: Lead and lag indicators that provide comprehensive feedback necessary for informed decision-making. Time use: Using your time with clear intention is a must. Accountability: Accountability is ultimately ownership. It is a character trait, a life stance, a willingness to own actions and results, regardless of the circumstances. Commitment: Keeping your promises to others, build strong relationships, and keeping promises to yourself builds character, esteem, and success. Greatness in the moment: The results are not the attainment of greatness, but simply confirmation of it." Join me as a try my best to give you the in's and out's of this "game-changer" book when it comes to goals. If you would like a copy of this book, please go to http://scalinguph2o.com/12weekyear . This book is also available on Audible from the same link. If you don't have Audible, please enjoy a free book and a free month on us http://scalinguph2o.com/audible Links mentioned On This Episode: Scranton Associates Virtual Assistants Audible Books: The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months