Scaling UP! H2O

I know what you are thinking, I am crazy to have all these processes. Well, I think you are insane not to have all these processes. A process allows a standard of quality no matter who is performing the task. In episode 131, I spoke with Alicia Butler Pierre, all about processes. One of the components of the Entrepreneurial Operating System (EOS) is processes. EOS refers to it as "the way." And companies following EOS don't have an issue creating processes until it comes to the sales department. Most sales departments have as many different ways to 'make sales' as they do salespeople. This method or lack of practice is inefficient and outdated. In episode 39, I spoke with Justin Roff-Marsh about this very topic. Justin makes a great case on why we need to bring the sales department into modern days when it comes to processes. In today's episode, we are going to talk with Adam Shapiro of Sales Reform School. Adam can help you find the right processes to achieve the highest results in the sales department. He is also an EOS speaker. We will learn about how we can take all of the items we learned in EOS into the sales department and make that department more efficient, more profitable, and more fun. Timestamps: Adam's background [09:33] EOS and sales [13:10] Vision/Traction Organizer and sales [19:50] Landing on your 'Three Uniques' [22:48] Proven process and sales [24:35] Selling virtually [27:04] Core values and sales [32:20] Advice for sales managers [39:03] Quotes: "Proven process description is a great tool for salespeople to show confidence" "If you rush someone into a sale, you are going to regret it and they are going to regret it" "The right time to close is when the evaluation process is complete" Connect with Adam Shapiro: LinkedIn: in/adshap Website: salesreformschool.com Links Mentioned: Proactive Webinar Series Books Mentioned: Seven Habits of Highly Effective People by Stephen Covey The Challenger Sale by Matthew Dixon & Brent Adamson Traction by Gino Wickman The Machine by Justin Roff-Marsh

Today's episode might feel a little different than usual. However, we could all use a positive mental attitude boost during these challenging times. I know you've heard me talk about my favorite book, 7 Habits of Highly Effective People, before on this show. Habit 1 is about being proactive. It's a choice not to react when something happens to you. Instead, we should pause and choose our response to what we should do. I wanted to share with you about the two circles that portray this habit. Looking at these two circles, if we are not careful, we will gravitate towards spending our time in the sphere of concern. In other words, we tend to focus on the things we have no influence over instead of the things we directly can affect. In turn, we are unable to gain much traction. When we choose to spend our time and energy on the things we can directly influence our circle grows larger and we find movement. Today's message from Holly Duckworth is no different. She offers a few practical tips to help you slow down, be present with those around you, and find success in a more meaningful way. Holly teaches mindful leadership to stressed-out CEOs worldwide to create profits, peace, and presence. Our world has become mindless and stressed to unhealthy levels. Thru mindfulness practices, Holly works with leaders to release beliefs that no longer serve. What is mindful leadership you ask? Well, join us today to find out precisely what mindful leadership means and how you can implement it in your career for the positive! Key Points 6:59 - Holly's background 9:00 - defining leadership and mindfulness 12:54 - affirmations and intentions 14:14 - positive mindset tips 19:58 - mindfulness and sales 29:59 - learn more from holly Key Quotes "Your presence is your greatest present" "What you visualize you actualize" Links Mentioned in this Episode 7 Habits of Highly Effective People Rising Tide Mastermind Start with Why by Simon Sineck Sell More Stress Less Holly's Website Holly's Podcast Holly's LinkedIn

It is not uncommon for people to tell me they are impressed with the amount of work I can get done. This attribute has helped me get noticed over the years. As my years increased, so have my tasks. Like most of us, I had more to do, so I did more. Usually, this time came at the expense of taking personal time and time away from family activities. Eventually, when there was even less bandwidth, things were done subpar, or items were not getting done. To try to get above this scenario, I decided to be careful about what I said yes to do. But even that wasn't enough, and I realized that I needed help. This suggestion came from a friend of mine who recommended that I get a personal assistant. More specifically, a virtual assistant. Join me as I interview one of my favorite people, my virtual assistant, Lauren Vonfeldt. In this episode, you will learn some of the behind the scenes tasks that need to get accomplished producing this podcast, but more importantly, you will learn how Lauren and I work together. The top ten things a virtual assistant can help with: Research Social media Marketing and emails Tracking expenses or invoicing Calendar management Email management To-do lists Project management Events Editing documents and publications Bonus: Creating staff and client appreciation Timestamps: Lauren's background [12:02] What is a virtual assistant? [13:50] How Trace and Lauren got connected [16:44] What is the biggest payoff of having a virtual assistant? [22:02] First steps when working with a virtual assistant [26:18] The importance of regular meetings [32:13] How to know if you need a virtual assistant? [34:45] Top ten things a virtual assistant can help with [42:57] Quotes: "If you don't have the margin in your life that you want, a virtual assistant might be right for you." "A virtual assistant can help you get the right information out to the right people." "I really believe I have was created to be behind the scenes. When your business succeeds, I know that I did a good job." Connect with Lauren Vonfeldt: LinkedIn: in/lauren-vonfeldt-a0537318b Website: laurenvonfeldt.com Book a call with Lauren! Links Mentioned: 130 The One About The Tools I Use Loom The Proactive Webinar Series Delegate and Elevate Tool Scaling UP! H2O Virtual Assistant page Find out if you need a VA by taking the online quiz! Last Pass

Folks, many associations have online conventions right now; it is a perfect time to "try" them out! You won't have any travel expenses, and you can see what they have to offer. Here is a list of conferences coming up: July 13-16 Texas Water Conference (Online) July 28-31 Association of California Water Agencies Conference (Online) August 17-19 StormCom September 13-16 WateReuse Symposium (Online) September 14-16 Water Pro Conference September 30-October 3 Association of Water Technologies Annual Conference October 3-7 WEFTech Connect October 5-9 Industrial Water Week Once a water treater, always a water treater! Our guest today is Jack Altschuler. Jack is not only a former water treater; he is a past president of The Association of Water Technologies. Today Jack helps leaders get obstacles out of their way so they can succeed faster. Our interview is all-around motivational leadership, employee retention strategies, and more. Take a listen. Timestamps: Jack's background [05:30] Jack's transition into motivational leadership [18:10] How leaders influence their people [21:40] Self-imposed obstacles and how to remove them [34:19] Common obstacles for water treaters [39:00] How leadership applies to everybody [46:18] How to work well with different generations [48:11] Quotes: "When we solve problems for other people, it's actually disempowering to them." "A leader's primary job is to bring out the very best in their people." "The best thing you can do is to let people know that you care about them." "When we agree to become a leader, we give up the right to fall to pieces." "Be the confident captain." Connect with Jack Altschuler: LinkedIn: in/jackaltschuler Website: fullyaliveleadership.com Links Mentioned On This Episode Engagement by Jack Altschuler Seven Habits of Highly Effective People by Stephen R. Covey The E-Myth by Michael E. Gerber

Who would think that all of our meetings in the 2nd quarter of 2020 would be over video conference? Not me. I would have bought a hefty amount a Zoom stock if I did. Which, by the way, was trading for about $70 back in February and will now cost you $210. Hindsight, right! For those of us that didn't make it rich buying Zoom stock, you probably use Zoom's product or something like it. Have you ever wondered what the best way to have a video conference is? As a Mastermind Group, The Rising Tide Mastermind meets weekly over Zoom. I have used it for years before the onsite of stay-at-home orders, but I could not remember ever seeing anything on video call etiquette. A member of our Mastermind asked if I could have a speaker come talk to us on this topic. The only issue was, I couldn't find one. No one wanted to disappoint, so I decided to book myself. Please join me for tips, tricks, and yes, etiquette for having your best virtual meeting ever. Trace's top tips for virtual meetings: Find a room that is comfortable, private, with good lighting and reliable wi-fi. Let your family members know that you are going to be on a video call. Find the platform that works best for you. When possible, use your computer, not your phone. Don't sit in front of a window. Think about what is in the background of your video. Prepare for the meeting by reviewing agendas, preparing to screen share, etc. Test the software ahead of time. Dress professionally. Turn your phone notifications off. When you are not the one speaking, mute yourself. Use your camera and look directly into the camera. Think about what your nonverbal cues are saying. If using Zoom, use the gallery view. Be prepared for screen sharing. If you are hosting, offer lots of breaks. If you are hosting, send out an agenda. If you are hosting, make sure that everybody is being heard. If you are hosting, always ask for feedback. If possible, don't eat during a video call. Stay focused on the call at hand. Take private conversations offline. If hosting, be the last to leave the video conference. BONUS TIP: Try right clicking your video to display the menu, then choose Hide Myself. You no longer see the video of yourself, even though others in the meeting can see you. This helps you feel like you are in person and keeps you from being distracted by your video. Key Points 7:36 – Think about the right room to take your virtual meeting in 9:25 – What can you do to minimize interruptions? 9:58 – Trace's preferred virtual meeting service 14:29 – How to prepare for the meeting 23:40 – Take advantage of the video feature 29:40 – Screen sharing 35:45 – Hosting virtual meetings 43:30 – How to stay focused during a video call 51:15 – The difference between video meetings and webinars Key Quotes "When you are in a meeting, be present in that meeting." "When we communicate, 60% or more is through nonverbal cues...make sure your cameras are on." "If you wouldn't do it in a conference room, you shouldn't do it in a video room." "Conference calls are more concentrated than regular in-person calls." "The host's job is to manage the participants." "Don't be afraid to tackle big issues in a video conference." Links Mentioned On This Episode Submit a show idea The Proactive Webinar Series Rising Tide Mastermind Zoom

It is the end of the 2nd quarter! Who knew what 2020 was going to bring? Nobody thought it was going to be a pandemic. As we all learn what the "new normal" is for our day to day routines that used to be so typical, we still have to deal with accounts that were not the best before the pandemic. They certainly didn't get any better during the pandemic! My good friend Mark Lewis, CWT is our guest today. Today, Mark is talking about neglected accounts. What is a neglected account? Well, it has a bunch of ways to define it. The bottom line is it is an account that is not at its best. And it is this way for a multitude of reasons. Mark and I are going to talk about those reasons and what we can do about them. Key Points 9:30 – What is a neglected account? 25:28 – Is there a solution to bridge the gap on neglected accounts? 37:14 – What to do with a neglected account 52:20 – Taking over a new account 55:30 – What about neglect in reports? 1:03:10 – Lightning Round Questions Key Quotes "Our job is to go back and explain to the customer the condition that their equipment is in." "We should be saving the customer enough money that our water treatment invoice is not even noticeable." "You should always service the account the way that you feel it should be serviced." "Even though we are called water treaters, we are actually treating the equipment." "Our work-life balance needs to be: I enjoy what I do, and I am good at it." Links Mentioned in Episode Hope Laugh Play Website Hope Laugh Play Facebook Page Submit a show idea

For the last two months, our world has been very different. Who would have thought we would have stay at home orders? I know I didn't! But it did. As we reopen, everybody wants to know what they can do to get back to work. As a water treater, we have a different perspective on what it takes to get a building or facility back up and running. Most owners are thinking about all the things they can see whereas the water treater is thinking about the things we cannot see. Specifically, the things that have been growing in dormant piping while we were all at home. Bacteria and other pathogens did not take a break. Our guest today is Dr. Janet Stout. Janet has been a great friend of our podcast by offering great information about the prevention of Legionnaires Disease. This episode is from an exclusive webinar we did for the Rising Tide Mastermind. To see it go to scalinguph2o.com/janetstout. There you can see the slides that Janet is presenting on. Janet shares what has been going on in the pipes of dormant systems. She gives us best practices that we should share with our clients. Here's the bottom line; we need to help our clients understand that what they cannot see is just as important as the things they can see. We can assist our clients by giving them the information and letting them know what has been happening in their system's piping over the last two months. Ultimately, this will help save someone from suffering later. Please enjoy and share this episode. Timestamps: Best practices on starting water systems back up [12:50] Changes that occur in stagnant water systems [23:45] When to sample for Legionella [26:00] Key resources for risk mitigation and decontamination [28:50] What to do if you find legionella [30:30] How to get building owners thinking about water systems during the reopening [38:25] What to do with a stagnant system that's back online [43:11] Key Quotes: "While we humans are experiencing scarcity, the bacteria have everything they need in abundance in these building water systems that have been shut down." - Dr. Janet Stout "Make sure that whatever you are doing, you document thoroughly not only for your protection but also for the protection of the building owner." - Dr. Janet Stout "COVID is bad enough. COVID affects countries. Legionella affects you. If there is a Legionella problem, it will compound your economic recovery." - Dr. Janet Stout "If you ignore Legionella's risk in an unoccupied space, you may pay an enormous price." - Dr. Janet Stout Links Mentioned: The Proactive Webinar Series Rising Tide Mastermind Special Pathogen's Lab Covid-19 Resources

EP 139 - The One With CRM Expert, Resa Gooding

Last week we heard from Evapco's Brett Alexander. Brett explained the inner workings of all types of cooling towers and how we can tell the differences between them. We also discussed the different metallurgies that these devices are made of. If you didn't get a chance to listen to last week's episode, please do so. It is a great baseline on cooling tower knowledge. Today, Brett is back, and he is going to continue our discussion from last week. Being a fellow water treater, Brett is going to share his knowledge of water treatment as it pertains to keeping cooling towers in their prime. Take a listen for tips and tricks Brett shares from a water treater's prospective. Timestamps: Drift eliminators [02:45] What to look for with spray nozzles [09:30] Variable frequency drives [16:50] Maintaining louvers [19:08] Anatomy of a cooling tower [20:40] What should a water treatment program include [25:05] Top issues that come up with water treatment [33:00] Why are there so few cooling towers with filtration [40:25] Brett's tips [44:00] Quotes: "If you can get in with a contractor company or a sales representative company that does a lot of work with cooling towers it can really help increase your business" "Cooling towers love water. When they have water and are seeing the water they are supposed to they usually run pretty well. It's as simple as giving it the water it needs" Connect with Brett Alexander: LinkedIn: linkedin.com/in/brett-alexander-849145b6 Website: evapco.com Links Mentioned: The Four Agreements Leading at The Edge: Leadership Lessons from the Extraordinary Saga of Shackleton's Antarctic Expedition

Every day for the past 20+ years I think I have seen a cooling tower either in person, a picture or just thought about one. As an industrial water treater, cooling towers are part of our day to day lives. I do remember a time before that when I did not know what a cooling tower was and having to learn about how it worked. But I must admit, later, I really didn't give them too much thought. Later in my career, I have had the opportunity to work with some of the cooling tower manufacturers, talk about a group of people that have given cooling towers a lot of thought... I soon came to realize that the generic terms that I have for cooling towers did not always translate well when speaking to someone who had such a larger extent of knowledge around cooling towers. Today's episode is focus around this experience. We are going to learn from cooling tower expert Brett Alexander of Evapco. Brett will share with us terminology and function of the device we all know and love, cooling towers. Timestamps: Brett's background [08:20] Definition of a cooling tower [16:20] Closed circuit cooler vs. evaporative condenser [21:34] Types of cooling towers with regards to air flow [24:40] Different materials of construction [28:27] Stainless steel [35:00] Importance of communication with new customers [46:40] Fiberglass [48:15] Quotes: "The startup and commissioning of a new unit is the most critical time" "We are trying to educate everyone on the importance of planning ahead" "You've got to know the materials, the construction, and the equipment that you are dealing with" Links Mentioned: White Rust Bulletin Rising Tide Mastermind

Last January, I started a group called The Rising Tide Mastermind. You probably have noticed that I've mentioned it quite a few times on the podcast. The fact of the matter is, I want to get the word out about this group. I can say that it has been transformational for its members. And me too! Many of you in the Scaling UP! Nation! have asked questions about The Rising Tide Mastermind by going to our website and submitting your inquiry. The majority of questions hub around what the group does, and what you get out of it. I could easily answer these questions for you on a podcast episode, but instead of me answering them, I've enlisted some help. Today's conversation is all about what it is like to be a member of The Rising Tide Mastermind, from the perspective of four members of the group. Join me as I ask your questions to Mark Lewis, Conor Parrish, Eric Russo and Brian Fisk. Quotes: "We are fortunate to have a diversity of thought in this group." "The Rising Tide Mastermind Group is showing us that our good is good, but it can be better." "Ultimately, in The Rising Tide Mastermind Group, we have a highly functioning team who are bringing up problems, addressing them, holding themselves accountable, and developing themselves. It's a great format for any team that wants to achieve their goals." "There is a clear structure on every call. We know what to expect every week, we follow it, and it keeps us on track." "This is a genuine group of people getting together for a common goal that is not financial profit; it's self-betterment." Timestamps: What is a mastermind? [02:00] Why join The Rising Tide Mastermind? [08:50] What does a typical meeting look like? [12:15] Holding each other accountable [17:56] Expectations about the mastermind group [26:10] Accountability Groups [32:20] One to One Meetings [34:48] Advice about joining the Rising Tide Mastermind [49:00] Links Mentioned: Join the Mastermind Group Books Mentioned: The Twelve Week Year by Brian P. Moran and Michael Lennington Think and Grow Rich by Napoleon Hill

How do you know how well you are doing if you don't measure it? Ok, how about this... How would you know who was winning if they dint keep score? Now try this: How do you know how you are doing if you aren't keeping score? And the better question is: how do you get better if you don't know to get better? I am talking about metrics. Metrics is how we can keep score on everything we do. If it has and input and an output, you can measure it. But the thing is, most of us don't measure anything. How long does it take you to service and account, run a test, write a report, or sale a new customer? Peter Drucker said "What get's measured get's improved." So, if we aren't measuring, we don't have the structure to improve. One of the things we need to measure in business is our business. The is a limitless supply of items we can measure in business. But measuring them is only step one. Know what to do with that data and then how to know you are improvement is what is needed. I'm guessing you are like me and you use a handful of metrics. But what about the ones you don't know to use because you've never heard of them. Those could be the ones that solve that problem you are dealing with. IF you don't know what they are, you cannot benefit from them. That's why I partner with people that know more than I do. Napoleon Hill in Think and Grow Rich mentioned how Henry Ford admitted under oath that he didn't know everything he needed to know about business. But he had access to those people he needed to help him fill in the gaps. What are your gaps? How will you fill them in? Having a partner like Mr. Ford alluded to is key. Today I talk with one of those partners,Adam Lean of The CFO Project. Adam lets us know what we should be thinking about when it comes to tracking how we are doing in business. Many have asked me about how they can find someone to help them in particular areas like: Financial (CFO) Technical Virtual assistance Insurance And the list goes on... I and the Scaling UP! H2O team have partnered with individuals and companies we trust and can help you with your questions. Remember, Henry Ford didn't know everything, he just knew who had the information he needed when he needed it. Isn't it time you started thinking like Mr. Ford? Go to scalinguph2o.com/ta to find a trusted advisor to help you today. Timestamps: Hear more about Adam's background [08:48] At what point does a business need a CFO? [12:50] What aspects of financials are important to consider for a successful business? [16:41] Understanding sustainable growth rate [22:17] What does the relationship with the CFO look like? [29:30] Important metrics for businesses to track [41:10] Where to start learning more about your financials [45:11] Lightning round questions [47:40] Quotes: "More often than not accounting is just looking at what happened, not how to be proactive to make something happen." - Adam Lean "Fifty percent of all small businesses will fail within the first five years. It's because they did not focus on the right things that matter to have a profitable business." - Adam Lean "Most business owners are very busy and are focused on the day to day operations because that is what they enjoy doing. In order to stay in business you've got to focus on the most important things needed to have a profitable business which turns into cash flow." - Adam Lean "Imagine going to a baseball game and you don't know what the score is. So many people run their businesses that way and they simply don't realize how much that information can lead to better decisions" - Adam Lean Connect with Adam Lean: LinkedIn: in/adamlean Schedule a time to talk to Adam! Links Mentioned: Rising Tide Mastermind Trusted Advisors Network Covid-19 Webinars Books Mentioned: The E-Myth Revisited by Michael E. Gerber Financial Intelligence for Entrepreneurs by Karen Berman and Joe Knight 12 Week Year by Brian Moran The ONE Thing by Gary Keller Bad Blood by John Carreyrou

I want to personally say thank you to all of the water treaters out there that are keeping our world running. Please stay safe.

I am always looking for ways to find out what I don't know I don't know. The problem with that is you don't know what you don't know, you know... For this reason, I try to put myself in situations to force what I don't know to become apparent to me. Some of the ways I do this is: Reading Going to events Listening to podcasts Participating in mastermind groups (like The Rising Tide Mastermind) Working with a personal coach Having others hold me accountable And the list goes on. Again, you don't know what you don't know, so you have to put yourself in places that help bring the unknown to light. As the host of Scaling UP! H2O, I am very aware that there is a lot to know about running a podcast. And, there is a plethora of stuff I don't know. So, in following my advice I do all of the above. About a year ago, I was at a podcasting event called Podcast Movement. It was a convention about podcasting. And boy, did I learn that I didn't know a lot of things! During one of the breakout sessions I went to attend a session on promoting your podcast through social media. It should have been named how to use LinkedIn better. Because it was all about LinkedIn. I'm not sure I would have attended it if it was called that. During that session, the presenter shared some fantastic tips about social media but specifically LinkedIn. Today's show is all about that session I attended and have been practicing from that time. Here are the tips he gave during the session: Many in the Scaling UP! Nation have asked me how to expand their network of contacts. I believe that today's episode will not only answer that question, but it will also help you polish your online presence. Links mentioned On This Episode: Scranton Associates The Rising Tide Mastermind

Nation!, one of my favorite things to do on this podcast is to talk to other water treaters. As a fellow water treater, I can relate to the trials and tribulations others in our industry face. I am continuously amazed at how water treaters will selflessly help other water treaters with issues. We are a part of such a great community! I have developed some great relationships because I ask a fellow water treater a question on how to do something. The bottom line: don't be afraid to ask someone to help you! Our guest today is a water treater that has seen a lot during his career. John Fleig of Chemenergy Water Treatment shares with us some of his experiences in the industry. This is a conversation you don't want to miss! Please welcome John Fleig. Links mentioned On This Episode: Scranton Associates John Fleig on LinkedIn Chemenergy Chemenergy on Twitter Books: The Miracle Equation: The Two Decisions That Move Your Biggest Goals from Possible, to Probable, to Inevitable

132 Pinks and Blues: 12 Week Year Episode 132: Show Notes As you know, I love to make goals. I love achieving those goals even more. At a very early age, I learned how to stretch myself to accomplish things I wanted to do. However, it wasn't until later in life that I learned tools to help me be more efficient at reaching those goals. Last January, I started a Mastermind Group called The Rising Tide Mastermind. I am pleased to report it is a huge success. We have two full groups and a waiting list for another two groups. If you are interested in learning if this is the right fit for you, click here. In the Rising Tide Mastermind, we expand our knowledge and help each other achieve our goals more efficiently. We use each other's past experiences to give advice. We act as a sounding board to help vet out ideas. We hold each other accountable to do what we say we are going to do. We read topical books to help expand our minds and make us better. One of these books was the 12-Week Year written by Brian Moran. It not only teaches you how to create your goals, but it also teaches you how to plan and execute those goals. I was introduced to this book about two years ago when my business coach Tim Fulton recommended it as a part of our one to ones. A one to one is where you get together with a coach and solve issues. This is something I offer as a part of the Rising Tide Mastermind. The book does a great job of giving you a complete process around your goals. Here are the eight elements of the book: Vision: A compelling vision creates a clear picture of the future. Planning: An effective plan clarifies and focuses on the top priority initiatives and actions needed to achieve the vision. Process control: A set of tools and events that align your daily actions with the critical actions in your plan. Measurement: Lead and lag indicators that provide comprehensive feedback necessary for informed decision-making. Time use: Using your time with clear intention is a must. Accountability: Accountability is ultimately ownership. It is a character trait, a life stance, a willingness to own actions and results, regardless of the circumstances. Commitment: Keeping your promises to others, build strong relationships, and keeping promises to yourself builds character, esteem, and success. Greatness in the moment: The results are not the attainment of greatness, but simply confirmation of it." Join me as a try my best to give you the in's and out's of this "game-changer" book when it comes to goals. If you would like a copy of this book, please go to http://scalinguph2o.com/12weekyear . This book is also available on Audible from the same link. If you don't have Audible, please enjoy a free book and a free month on us http://scalinguph2o.com/audible Links mentioned On This Episode: Scranton Associates Virtual Assistants Audible Books: The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months

During this time of crisis, we need to focus on what we can do to stay the course. We want to help you come out strong on the other end! That's why the Rising Tide Mastermind is hosting the Proactive Webinar Series. These webinars are completely free, so share this link with anyone you think can benefit. Our speakers will help advise us on what to focus on as we navigate this uncertain road. Join us Thursday at 1 PM EST! Thursday, April 2 at 1 PM EST Adam Lean from the CFO Project will be sharing what metrics we need to be looking at during this time. He will also share tips on how we can use these metrics as navigation tools at any time. Thursday, April 9 at 1 PM EST Adam Shapiro of the Sales Reform School, will be sharing What the Heck Should Sales Do with EOS®?: Whether you are currently implementing EOS or are just EOS-curious, you can prepare your sales team with a few EOS lessons. He will also share with us how we should be considering sales during these unprecedented times.

131 The One About Standard Operating Procedures Episode 131: Show Notes Nation! Are you as excited as I am about Standard Operating Procedures (SOP's). I'm guessing probably not. There was a time where I didn't get very enthusiastic about them either, but they have changed my life. I promise, they did! SOP's are the specific items that have to be completed in order to perform a particular task or duty. As a business owner, most of these procedures were in my head because I was the one that did them (at least in the beginning.) For a solo-preneur, there is no issue with having all of your procedures in your head; you are the only one performing the task. The problem comes when you want to scale or, in other words, hire somebody who will take over those tasks. And this was my issue. When I first started hiring people to do the tasks that I needed help with, the only way they could get that needed procedural information was to ask me. If they forgot how to do the procedure, they had to ask me again. If they needed the clarify something about the process, once again, they would have to ask me. I didn't have time to do my work because I was busy doing their work, or at least that was how I felt. The truth is I trained them that the only way they could get the information they needed was to get it from me. It wasn't that I was doing their work for them; I didn't provide them with the necessary tools so they could get questions answered without me. I had created a nightmare for myself because I didn't know how to put tasks into a procedure. Once I learned how to do that, everyone was happier. Today's guest is Alicia Butler Pierre, a Jedi master at creating standard operating procedures. It was Alicia that helped me understand the problem I was creating by not having SOP's. She shared a technique using notes cards that allowed me not only to start thinking about writing the SOP's but made it very more comfortable to see, understand, and deliver to my team. She is going to share that same technique with you on today's show. If you own a business, you need SOP's. If you work within a company, you need SOP's. If you do a task repeatedly, you need SOP's. Please welcome Alicia Butler Pierre. More about Alicia Butler Pierre Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 14-year-old operations management firm specializing in business infrastructure for fast growing small businesses. Alicia has a B.S. in Chemical Engineering from Louisiana State University and an MBA from Tulane University. She's also a certified Lean Six Sigma Black Belt and has authored business content generating over half a million combined views across various online platforms. Alicia hosts the weekly Business Infrastructure: Curing Back Office Blues podcast. She's also the author of the Amazon bestseller, Behind the Façade: How to Structure Company Operations for Sustainable Success. Committed to doing the right things the right way, Alicia's mantra is "to leave it better than you found it." Links mentioned On This Episode: Trace was recently feature on the Business Infrastructure Podcast Alicia Butler Pierre on LinkedIn Alicia Butler Pierre on Twitter Business Infrastructure.TV Equilibria, Inc. Scranton Associates Virtual Assistants GoCanvas Books: Behind the Facade

Scaling UP! Nation! , we are a community! And as a community, we can get through anything. During this time of uncertainly, we must stay proactively positive. As we socially distance ourselves, how do we stay connected? More specifically, how are you staying connected? Are you reaching out to people and letting them know you are thinking about them? How are you punctuating the positives? Get yourself in the habit of recognizing positive things. Focus on things you can do, not things you cannot do. Choose to be proactively positive. To help with this, the Rising Tide Mastermind is hosting The Proactive Webinar Series. This week Cindy Miller, communications expert will tell us how we should be communicating with our customers. To register for this free webinar, go to http://scalinguph2o.com/webinar. We will have a new speaker (expert in their field) every Thursday at 1pm. Please help us spread and share this link. Remember to be proactively positive.

During this time of crisis, we need to focus on what we can do to stay the course. We want to help you come out strong on the other end! That's why the Rising Tide Mastermind is hosting the Proactive Webinar Series. These webinars are completely free, so share this link with anyone you think can benefit. Our speakers will help advise us on what to focus on as we navigate this uncertain road. Join us Thursday at 1 PM EST! Thursday, March 26 at 1 PM Cindy Miller will be sharing Crisis Communications in a Coronavirus World: In today's new normal, strategic communications is more important than ever. We'll explore what smart companies are doing to protect and promote their brand with communications that put people first, embrace greater good, and provide transparency to customers. Thursday, April 2 at 1 PM Adam Lean will be sharing what metrics we need to be looking at during this time. He will also share tips on how we can use these metrics as navigation tools through any time. Thursday, April 9 at 1 PM Adam Shapiro will be sharing What the Heck Should Sales Do with EOS®?: Whether you are currently implementing EOS or are just EOS-curious, you can prepare your sales team with a few EOS lessons. He will also share with us how we should be considering sales during these unprecedented times. Sign up below to get the link to join Thursday's webinar! ​ We invite you to join us Thursday, 3/26, 4/2, & 4/9 at 1 pm to hear from some great speakers on how to sustain your business during this Pandemic. Send me the link! We won't send you spam. Unsubscribe at any time. Powered By ConvertKit

130 The One About The Tools I Use Episode 130: Show Notes Scaling UP! Nation! Thank you! Why am I thanking you? Well, you're fantastic. More specifically, you have helped me with this podcast in so many ways. Here's what you do: You listen to the podcast. You get great guests for me to interview. You tell others to listen to the podcast. You give me questions to help with future episodes. And the list goes on. Today's episode is from some questions that the Nation! has asked. They are specific topics that I have brought up on the show before but needed more clarity. I created this episode to help you with some of the tools I use that help me. To be fully transparent, I have a unique opportunity and perspective to help water treatment companies and individuals. I have insight into how they can be of use for water treaters. Some of the items we are talking about today are tools I have developed and facilitated specifically for the water treatment industry. These products and services will create a commission or fee that will come back to me. Tool #1: Roth IRA A task I do that I love is meet one on one with people. A 'one to one' is where I devote a specific time to talk with someone about anything they would like to discuss. Typically, it is around goals or an issue, but I never know what topic someone will bring up. Most recently, people have been asking me about savings. Excuse the rant, but schools are not preparing people with how they need to save money for their long-term goals. Schools are not even preparing incoming students for the barrage of credit cards they will get as a new college student. The lack of knowledge and abundance of credit card debt has led many young people not to know what to do. So, by default, they do nothing, at least in the savings department. I want people to know you have to pay yourself first. Otherwise, no one else will do it for you. What do I mean by 'pay yourself first'? Get a Roth IRA. Put $100 a month into it, and you will have a great savings plan started. Many younger people I speak with tell me that "I don't want to lose access to my money." Well, with a Roth, you can take out your contributions without any penalty. I believe you cannot afford not to do this. The best time to start is today. Compound interest is a game-changer. The more time your money has, the more your money will work for you. Please talk to a financial advisor to start contributing to a Roth IRA today. Tool #2: Virtual Assistant Using a Virtual Assistant is a tool that has been a real game-changer for me. As I am sure you know, you cannot do everything. Sometimes even trying will paralyze us into doing nothing. A few years ago, a friend told me about how he uses a Virtual Assistant (VA) to help him with tasks. Honestly, as much as the idea of having somebody help me, the sense of not knowing who the person was or how to delegate work to them paralyzed me. I did nothing for several months until my friend told me how concerned he was about how stressed I was getting. His conversation lead me to hire my first VA. Since that time, I have learned not only how to delegate, but how to create effective communication between myself and my virtual staff. If this sounds like something that could help you, let me help you through my experiences. Go to www.scalinguph2o.com/va to learn how we can help. Tool #3: Calendars and Time Blocking Time management is another issue that many water treaters struggle with. I have found that most do not keep a calendar. So, my biggest tip here is to start keeping a calendar. Anytime you commit your time to something, put it in your schedule. Your calendar should be a tool that you can use to see all of your commitments. Another tip around the topic of time management is how to get non-time specific items done. For this, I use a tool called time blocking. All this means is I block an amount of time in my calendar to work on tasks. But here is the critical part, I don't do anything else while I'm working in that time block. I let people know I'm working on a time block and not to disturb me unless it is an emergency. These two tips will help you get things done. Implementing these boundaries will help you hold yourself accountable to do them. Tool #4: Audible People also ask me when I have time to read as much as I do. The truth is, I don't. I found a tool called Audible that reads to me in the car. With this tool, I'm able to get to where I need to be while reading. Two years ago, I read 65 books in a year using Audible. My grandfather told me that if I didn't take time to read, I wouldn't keep my mind open to learning when the opportunity showed itself. Reading encourages learning and keeps your brain, looking for learning opportunities. If you would like to try Audible for free, please go to www.scalinguph2o.com/audible. Tool #5: Leadership Teams I have dedicated several shows to a simple system for running your business more efficiently. Many people have asked me if I cou

129 The One That Helps You with Sales Presentations Episode 129: Show Notes Nation! a water treater must wear many hats. You have to be fluent in plumbing, electricity, chemistry, physics, and even psychology, to name a few. Our job never gets boring. We are always learning and taking on new challenges. One of the duties that I didn't mention in the list above was sales. It doesn't matter what you are doing in your job; you are always selling something. It could be your service, yourself, or even the actual account. To be successful in water treatment, we must all sell. Our guest today is Bryan Gray. Bryan teaches others how to sell more effectively by using the psychology we know about the brain. He also addresses why we need to be concise with our sales messages to navigate through a multi-person decision. Today, it seems that with the internet, everyone is an expert. So, Bryan helps us understand how to address that and how to use that to our advantage. The key questions we must answer for potential clients are, "Why you?" and Why now?". Bryan Gray and his team at the Revenue Path Group offer a free e-book called Sales is Broken: Surviving & thriving through the tectonic shift in the Age of Acceleration. It will provide more information as you dig deeper into this subject. I'm sure you will get some great ideas from today's episode. Key Points From This Episode: Radical Polymers [0:00:12] Technical Training Schedule [0:04:05] Fundamentals of Selling [0:10:28] The Limbic Brain [0:16:03] The Transition [0:20:14] How Does The Brain Work? [0:23:18] Failure Point [0:30:19] Prioritize Decision [0:31:50] Helpful Tips [0:33:49] Bryan Gray's Presentation [0:37:25] And A Lot More! Tweetables: "When the pain of staying the same is greater than the pain of change, a potential client will make a decision." @BryanGray @TraceBlackmore #TheOneThatHelpsYouwithSalesPresentations #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #sales #salespresentation #watertreatmentindustry #presentation #howthebrainworks #RevenuePathGroup "70% of the buying journey is done alone in this age of the internet. Technology makes it difficult to differentiate yourself." @BryanGray @TraceBlackmore #TheOneThatHelpsYouwithSalesPresentations #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #sales #salespresentation #watertreatmentindustry #presentation #howthebrainworks #RevenuePathGroup "It's not what you say to a prospect. It's what they hear." @BryanGray @TraceBlackmore #TheOneThatHelpsYouwithSalesPresentations #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #sales #salespresentation #watertreatmentindustry #presentation #howthebrainworks #RevenuePathGroup "The most critical questions to answer when speaking to a prospect are 'why should they choose me?' and 'why should they choose me now?" @BryanGray @TraceBlackmore #TheOneThatHelpsYouwithSalesPresentations #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #sales #salespresentation #watertreatmentindustry #presentation #howthebrainworks #RevenuePathGroup "What motivates your prospective client? Then begin to elevate the threats that you eliminate." @BryanGray @TraceBlackmore #TheOneThatHelpsYouwithSalesPresentations #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #sales #salespresentation #watertreatmentindustry #presentation #howthebrainworks #RevenuePathGroup Links mentioned On This Episode: Radical Polymers Bryan Gray on LinkedIn Revenue Path Group on LinkedIn Revenue Path Group on Instagram Revenue Path Group Company Website MediaSauce Company Website Books: The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results At Home: A Short History of Private Life Beastie Boys Book

128 Pinks & Blues: Tonnage x3 Episode 128: Show Notes Every week you hear me ask for questions from you, The Scaling UP! Nation! and I am happy to report that you answer those requests. One of the topics that have come up from listeners of the show is for me to define why we do certain things in water treatment. Most of your questions have revolved around math. Over the last few Pinks and Blues episodes, I have been answering a few of your questions about equations we all use, but don't know where they came from. Let's do another one today! Today, we will be talking about the mysterious, tonnage times 3 to find the recirculation rate. If you are trying to find the evaporation of a cooling tower, you need to know the recirculation rate. And, because being a water treater is never easy, you can never find that information. At least not easily. Because of this common issue, we have all used the common "rule of thumb" tonnage times 3 equals the recirculation rate. But why and where does it come from? That's what we are going to answer. To calculate the evaporation rate, you usually use this equation: If you have ever wondered why we measure cooling in tonnage, it because it is based on a ton of ice. So, our equation is all about melting a ton of ice. The image below shows how we get a chiller ton: A cooling tower not only has to take out the heat a chiller removes, but also the heat that the chiller creates in that process. With all of that in mind, below proves how we get to tonnage times 3: So there it is, the math does work! I hope that you can now confidently use this equation we have all been using for years. But now, since you understand the equation, it should bring more meaning to you. Key Points From This Episode: Radical Polymers [0:00:10] AWT Training [0:01:43] Doing Math On the Podcast [0:06:46] Evaporation Rate [0:10:22] The Recirculation Rate [0:12:35] Why We Use The Word "Ton" [0:13:32] How To Get Tonnage x3 [0:20:05] And A Lot More! Tweetables: "The more you give to this industry, the more that you will get back. @TraceBlackmore #pinksandblues #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #tonnagex3 #watertreatment #watertreatmentindustry #EvaporationRate #RecirculationRate #MathonPodcast "When you let people know what issues you're having, they can use their experience to answer your question in a different way that will allow you to solve them. @TraceBlackmore #pinksandblues #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #tonnagex3 #watertreatment #watertreatmentindustry #EvaporationRate #RecirculationRate #MathonPodcast Links mentioned On This Episode: Radical Polymers Rising Tide Mastermind Association of Water Technologies

127 The One With Tom Hutchison Episode 127: Show Notes Several months ago, I released a podcast on having multiple generations in the business (EP 104). Since that time, I have heard from several members of the Nation! who wanted to know more about how one generation transitions to another. Many of the original owners of the water treatment companies out there are retiring. So, what should a business do to transition to the next generation properly? At the last Association of Water Technologies conference, Tom Hutchison of HOH Water Technology delivered a paper on this very topic. Tom interviewed 22 business owners of multi-generational businesses and asked them questions around the transition. Tom was gracious enough to come on today's show and share his findings with the Scaling UP! Nation! AWT Multi-Generational Businesses | DOWNLOAD! Key Points From This Episode: Radical Polymers [0:00:10] Rising Tide Mastermind [0:04:03] AWT Training Schedule [0:05:56] 40 Years After In Water Treatment [0:11:30] Multi-Generational Businesses [0:17:15] Reason Why Generations Fail [0:24:50] Start With "Why?" [0:29:16] Family Dynamics [0:35:40] 4 Ways To Transition A Business [0:45:46] Best Time To Talk Transition [0:54:07] Why We Need To Have EOS [0:56:15] And A Lot More! Tweetables: "Things have changed since I was in the field in the '80s and '90s. I think customers have changed, as the market has changed, it is a different world for water treaters today. I think I know all the right answers, but I know what the answers were in 1980, and I am not so sure what they are now in 2019." - @TomHutchison @TraceBlackmore #TheOnewithTomHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #HOH #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #TomHutchison #EOS #multigeneration "Fifty (50%) percent of second-generation businesses are successful, fifteen (15%) percent of third-generation businesses are successful, and five (5%) percent of fourth-generation businesses make it." - @TomHutchison @TraceBlackmore #TheOnewithTomHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #HOH #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #TomHutchison #EOS #multigeneration "There is nothing more important to me with regards to HOH than to make sure that I've properly transitioned to the next generation." - @TomHutchison @TraceBlackmore #TheOnewithTomHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #HOH #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #TomHutchison #EOS #multigeneration Links mentioned On This Episode: Tom Hutchison on LinkedIn HOH Water Technology Radical Polymers Rising Tide Mastermind Association of Water Technologies 122 The One with Reid Hutchison 123 The Other One with Reid Hutchison 104 The One on Generational Diversity 045 The One That Brings Your Team Together 085 The One with the Business Operating System Books: Leaders Eat Last: Why Some Teams Pull Together and Others Don't Dance in the End Zone: The Business Owner's Exit Planning Playbook The Advantage: Why Organizational Health Trumps Everything Else In Business Traction: Get a Grip on Your Business

126 The One That Explains where 120,000 Comes From Episode 126: Show Notes I think that one of the most chaotic fields out there is water treatment. Think about it. Most of your customers don't understand it, and many water treaters can't explain it. Everything can be perfect today and then be off tomorrow. Add to that the fact that most water treaters are only at their accounts every few weeks; there is just so much that can happen. Another entry into the race of chaos is that water is very dynamic; it changes. The system's operational parameters also change. Change is the norm when it comes to water treatment. Because of all this chaos, I seek salvation in math! Did he just say that? MATH? Yes, I did. Math, albeit an unpopular topic or even a scary topic to some, is the only non-chaotic item we have in our world of water treatment. I know several out there in The Scaling UP! Nation! are not fans of math because they have not been properly introduced. I get the privilege of teaching water treatment math for The Association of Water Technologies. When I first started this endeavor, I found that people had a hard time embracing the concepts around some of our mathematics water treatment equations because they did not understand the equation. That is the secret sauce to my math class. Teach the equation to help make sense as to why it works. Basic algebra is as advanced as we get for 90% of all of the equations we use. So, I believe that when a person understands why an equation works, they understand the equation. You can't talk about a water treatment equation without using the words "rule of thumb." This is typically the answer someone will get when they ask to where a constant in an equation comes from. I guess "rule of thumb" sounds better than "I have no idea where that comes from." My self-inflicted task was to find out where all of these rules of thumb came from. Today's episode is the second time I have talked about math on this podcast. I get requests all the time for me to talk about math. After airing episode 116 about the system sizing procedure, I received very positive feedback on how explaining the equation or doing math on the podcast was welcomed. We are going to talk about one of the most used constants or rules of thumb we use in water treatment equations, 120,000. Key Points From This Episode: Radical Polymers [0:00:10] AWT Business Owner's Conference [0:01:43] WQA Conference [0:06:36] The 120,000 Equation [0:09:12] Proving The 120,000 [0:13:45] How To Simplify 120,000 [0:17:12] And A Lot More! Tweetables: "If you don't take time out of your day-to-day to work on your day-to-day, you're not getting better." @TraceBlackmore #TheOneThatExplainswhere120,000ComesFrom #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #pinksandblues #watertreatmentindustry #watertreatment #ruleofthumb #systemvolume "Doing something incorrectly quickly is not fast; it is slow. It will cost you more time, and it will cost you just about every other resource that you can think of." @TraceBlackmore #TheOneThatExplainswhere120,000ComesFrom #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #pinksandblues #watertreatmentindustry #watertreatment #ruleofthumb #systemvolume Links mentioned On This Episode: Radical Polymers Rising Tide Mastermind AWT Business Owners Meeting Water Quality Association 111 The One with Eric Russo, CWT 116 Pinks and Blues: System Volume

125 The One with Justin Ranger, CWT Episode 125: Show Notes I am an advocate for joining an association that contains people in the same type of water treatment as you. Our job is so specific, it can be lonely. You won't exactly find people who do what we do at the local pub. But that is the most likely place to find our kind. Just because water treaters are challenging to find, it doesn't mean that they are not out there. For example, look at the Scaling UP! Nation!, we are over 10,000 strong. It just means that we have to seek each other out intentionally. That is why associations are a great place to join. Associations expose you to educational programs and tasks that better the industry. You will hear about legislation update, breaking news in your industry and so much more. One of the organizations I have been an active member of and promote a good deal on this podcast is The Association of Water Technologies, AWT. Last week the AWT hosted a Business Owners Meeting in Tampa, Florida. For this meeting, owners of water treatment companies can get together in the same room and share experiences to learn how to do business a little bit easier. I look forward to sharing with you what I learn from fellow business owners. My top reason for joining an association is the people you meet. It was someone I met at AWT who encouraged me to start this podcast (Conor Parrish EP 8.) Most episodes you hear from someone that I met through the AWT. And today's guest is from that group. Our guest today if Justin Ranger, CWT. Justin and I will be talking about how he got into this industry to what made him want to get his CWT. We are going to cover much ground today, so please enjoy my interview with Justin Ranger, CWT. More about Justin Ranger Justin is an Account Manager for CH2O, Inc. and is a Certified Water Technologist through the Association of Water Technologies. Ever curious, he pursued multiple degree paths (though he realized he needed to pick just one if he wanted to graduate) in math, chemistry, engineering, and philosophy while earning his bachelor's degree from Boise State University. After graduating, he entered the water treatment industry, where he was able to use his interdisciplinary background and critical thinking skills to solve problems. Key Points From This Episode: Rising Tide Mastermind [0:00:03] Water Treatment Community [0:03:32] The Technical Training & Seminar Schedule [0:07:00] The CWT [0:18:54] Justin's Day To Day Experience [0:26:41] Lockout Tags [0:37:46] Overcoming Common Issues [0:45:26] How To Be The Best Water Treater [0:48:16] And A Lot More! Tweetables: "The industry is relatively new in terms of the last 150 years; I think that people are going to want to see professional credentials when selecting and hiring water treaters or water treatment companies @JustinRanger @TraceBlackmore #TheOnewithJustinRangerCWT #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #CH2O #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #JustinRanger #12weekyear "It's good to educate ourselves, so we know the difference between when the responsibility falls with us and when it falls on the customer. We can help with the catalyst." @JustinRanger @TraceBlackmore #TheOnewithJustinRangerCWT #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #CH2O #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #JustinRanger #12weekyear "Be an excellent water treater: Know your trade well, and do the right things in terms of protecting the equipment, being a professional, and being an asset to the customer in every aspect." @JustinRanger @TraceBlackmore #TheOnewithJustinRangerCWT #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #CH2O #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #JustinRanger #12weekyear "Don't wait for somebody else to teach you, take the initiative to go out and find the information for yourself." @JustinRanger @TraceBlackmore #TheOnewithJustinRangerCWT #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #CH2O #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #JustinRanger #12weekyear Links mentioned On This Episode: Justin Ranger on LinkedIn CH2O Inc. Rising Tide Mastermind 13 Week Year Planning Association of Water Technologies 120 Another One with Dr. Janet Stout Part 1 121 Another One with Dr. Janet Stout Part 2 Books: The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months

124 The One That's all about the International Water Conference Episode 124: Show Notes Nation!, you know I talk a lot about the Association of Water Technologies, AWT. However, there are so many water-related organizations out there. I wanted to share some other ones with you. Today we are speaking with Jim Summerfield and Jay Harwood, who volunteers with The International Water Conference, IWC. I ask them all the questions I thought you would want to know about the IWC! The IWC is holding its annual conference in San Antonio, Texas, November 8 -12, 2020. Their show is larger than the AWT and organized differently. If you haven't seen how papers are submitted, it is worth going just for that. They are currently accepting abstracts for papers at their upcoming conference. So, if you are interested in that, go to https://eswp.com/water/iwc-call-for-papers. The deadline for papers is March 6, 2020. I would encourage you to take a look at different water-related organizations you can join to broaden your perspectives. You never know what you don't know. Being active in organizations exposes you to new people and new ideas. Being an active member helps raise the tide in the entire water treatment community. Please enjoy my interview with Jim and Jay. Key Points From This Episode: Radical Polymers [0:00:12] AWT Technical Training Schedule [0:01:40] What is IWC? [0:07:13] How To Join The Organization? [0:13:05] Volunteering Experience [0:19:35] Why You Need To Attend IWC? [0:28:02] What is PFAS? [0:34:30] 2021 Conference [0:38:16] One Thing To Know About IWC [0:42:26] And A Lot More! Tweetables: "We're all trying to make money, but at the same time, we have a passion for doing what we do." - @JayHarwood @TraceBlackmore @IntlWaterConf #InternationalWaterConference #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #IWC #JimSummerfield #JayHarwood #AWTTrainingandSeminars #WaterTreatment #Seminars #IntlWaterConf #IWC80 "We want to educate people more about the conference. For example, the papers are a big hook. As an attendee, it's great because you get to learn more." - @JimSummerfield @TraceBlackmore @IntlWaterConf #InternationalWaterConference #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #IWC #JimSummerfield #JayHarwood #AWTTrainingandSeminars #WaterTreatment #Seminars #IntlWaterConf #IWC80 "It is not just about holding a membership card that will do nothing for you. You have to get involved in those organizations, and by giving yourself to those organizations, you will get back ten-fold." @TraceBlackmore @IntlWaterConf #InternationalWaterConference #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #IWC #JimSummerfield #JayHarwood #AWTTrainingandSeminars #WaterTreatment #Seminars #IntlWaterConf #IWC80 Links mentioned: Jay Harwood on LinkedIn Jim Summerfield on LinkedIn Radical Polymers AWT Business Owners Meeting International Water Conference Website

123 The Other One with Reid Hutchison Episode 123: Show Notes Last week we heard from Reid Hutchison of HOH. Reid told us about how he started in the industry and many more exciting things about himself. One of the many items that he and I share is that we both use the Entrepreneurial Operating System to help run our companies. EOS is one of the tools that I can say has made my team better, thereby making my company better. EOS is a consolidation of tools that any business can use to run the company. The analogy that is used more often than any other is a computer operating system and a program running within that operating system, like a word processor. EOS is the operating system, and your company is the word processor. The tools in EOS give you a framework that any company can use to run more effectively and efficiently. Like so many others, I was taught to be a water treater; running a business was secondary. EOS has made all the difference. I had the privilege of interviewing some of the top tiers of EOS on the podcast. Mark Winters on episode 38 and Mike Paton on episode 85. If you have any questions about EOS, I highly recommend you listen to these episodes. In addition to our discussion of EOS, Reid and I continue to explore a host of topics. Please enjoy the conclusion of my interview with Reid Hutchison of HOH. Key Points From This Episode: Radical Polymers [0:00:11] Rising Tide Mastermind [0:01:53] Attend To A Training [0:03:32] CWT Examination [0:07:41] Clean Water Projects [0:18:39] How To Learn New Things In Water Treatment [0:29:39] How To Get The Podcast On Your Feed [0:32:06] Weirdest Thing In Water Treatment [0:35:58] Advice For New Water Treater [0:39:59] Biggest Lesson In Water Treatment [0:46:58] The Therapy Question [0:45:12] And A Lot More! Tweetables: "Scaling UP H2O was my introduction to the wild world of water treatment." - @ReidHutchison @traceblackmore #TheOtherOneWithReidHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #RadicalPolymers #sponsoredepisode #EOSJourney #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #ReidHutchison "There are always new problems to solve in water treatment." @ReidHutchison @traceblackmore #TheOtherOneWithReidHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #RadicalPolymers #sponsoredepisode #EOSJourney #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #ReidHutchison Links mentioned On This Episode: Reid Hutchison on LinkedIn Reid Hutchison Company Website Rising Tide Mastermind Radical Polymers AWT Business Owners Meeting WEX Global 2020 038 The One That Shows Us How to Run Our Business w/ Mark Winters 085 The One with the Business Operating System Books: How to Be a Great Boss Traction: Get a Grip on Your Business What the Heck Is EOS? Rocket Fuel: The One Essential Combination That Will Get You More of What You Want from Your Business The Personal MBA Myths and Mortals 12 Rules For life

122 The One with Reid Hutchison Episode 122: Show Notes As water treaters, we all have many things in common. Our commonality is what allowed Scaling UP! H2O to form and grow a community called the Scaling UP! Nation! One of my favorite questions to ask members of the Nation! is: "how did you start in the industry?" While the answers can sometimes be similar, there is always a uniqueness to each one. I like this question because it reminds me that we all start at the same place; we all had the first day. How we get to that first day might be different, experiencing that first day galvanizes us all into a group called water treatment professionals. I asked that same question to today's guest, Reid Hutchison of HOH. I first met Reid at an AWT Technical Training Seminar that he was at because he heard me mention it on the podcast. I liked him right out of the gate! In case you missed a previous show or two, my advice was that if you are practicing the same type of water treatment as me, you should attend the technical training the Association of Water Technologies hosts. This advice also included attending both the Fundamentals and Applications training and the Technical training. (Fundamentals and Applications training is for someone who has been in the industry for three years or less.) The Technical training is for those preparing for their Certified Water Technologist designation. Most people attend one or the other. Many think that since they have been in the business for several years, they have nothing to gain on the Fundamentals and Applications side. To this, I say nye, nye. The AWT strategically adds topics to the F&A seminar and deletes them from the Technical seminar to help with time and overall understanding. If you don't attend both, you are missing information. It is also a chance to connect with new water treaters and customers. Reid talks about his experience with the seminars and so much more. As a member of the water treatment community, you are sure to relate to Reid and take away a lot of useful information. Please enjoy my interview with Reid Hutchison. Key Points From This Episode: Radical Polymers [0:00:13] Business Owner's Meeting [0:01:56] Before Getting Into The Family Business [0:09:47] How To Manage Working With Relatives [0:13:45] EOS Journey [0:20:25] EOS Advice To Issues [0:31:20] Learnings From AWT Training & Seminar [0:37:51] Different Kinds Of Speaker [0:50:10] How To Make Math Interesting On Podcast [0:54:43] Takeaways From Technical Training Seminar [0:57:59] Take Notes Effectively [1:00:15] And A Lot More! Tweetables: "People that want to grow and succeed are willing to ask hard and challenging questions." @ReidHutchison @traceblackmore #TheOneWithReidHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #RadicalPolymers #sponsoredepisode #EOSJourney #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #ReidHutchison "Even if you don't own a water treatment business, you do own what you do. @traceblackmore @ReidHutchison #TheOneWithReidHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #RadicalPolymers #sponsoredepisode #EOSJourney #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #ReidHutchison Links mentioned On This Episode: Reid Hutchison on LinkedIn Reid Hutchison Company Website Radical Polymers AWT Business Owners Meeting WEX Global 2020

My hope as you listen to episode 120 and 121 is that you are starting to feel empowered to understand this preventable disease and that you are feeling equipped with better tools to fight this battle. Dr. Janet Stout has always been a strong supporter of the water treatment community and Scaling UP! H2O. In this two-part episode, Janet fills us in on what has taken place in the world of "legionellology". Janet created this term to better capture the work she does. Among this update includes the revision of ASHRAE's 188, The Centers for Medicare and Medicaid Services position, and even some new bacteria guidelines you may never have heard of. I know you will receive a wealth of information about legionella from these two episodes. Please talk to your customers and help them understand that we all play a part in this "grey battle" called Legionellosis Prevention. Until a standard gives us guidelines, we have to partner with facility owners and managers to help them make better decisions. Key Points From This Episode: Rising Tide Mastermind [0:00:04] Establishing A Water Management Team [0:02:08] Text And Flow Diagram [0:03:58] Control Measures, Monitoring And Control Limits [0:05:42] ASHRAE 188 [0:11:17] Best And Worst Plans [0:13:41] Proper Way Of Testing Legionella [0:15:28] "CMS" (Centers For Medicare And Medicaid Services) [0:20:26] And A Lot More! Tweetables: "Don't collect the sample right where you added the biocide or right after you add the biocide. Collect the sample right before the next dosing and away from where the dosing is occurring." (How to collect samples for legionella) - Janet Stout @traceblackmore #AnotherOneWithDrJanetStout #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #legionella #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #DepressedCoolingTower #LegionellaDisease #7habits #goalplanning2020 "Test to protect. It's not hard. We can do it, and if we do it, we will end legionella's disease. - Janet Stout @traceblackmore #AnotherOneWithDrJanetStout #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #legionella #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #DepressedCoolingTower #LegionellaDisease #7habits #goalplanning2020 #SpecialPathogensLab #Pathogens #Lword #BadBlood #Traction #AtomicHabits Links mentioned: Janet Stout on LinkedIn Rising Tide Mastermind Special Pathogens Lab AWT Business Owners Meeting EP9: The L Word 120 Another One with Dr. Janet Stout Part 1 Books: Bad Blood by John Carreyrou Traction: Get a Grip on Your Business by Gino Wickman Atomic Habits by James Clear

It is hard to believe that the last time I had a complete show featuring Dr. Janet Stout was in July of 2017. That was only episode 9, making her one of my first guests! Since that time, she has been on a few shows when I ran into her at various conventions we both attended. Janet has always been a strong supporter of the water treatment community and Scaling UP! H2O. Since airing the interview with Janet back in 2017, I would have thought that by now, we would have seen more movement on legislation around the topic of legionellosis prevention. There has been a multitude of legionella outbreaks over the last three years, including a significant one in my hometown of Atlanta, GA. Today, most of us are still waiting for our cities to catch up to what other countries have been doing for years. While we wait, almost every party involved has questions on how to proceed in the prevention of Legionnaires Disease. Owners confuse a water treatment program with a Water Management Plan. Whether you like government getting involved or not, I think we can all agree that having a standard to conform to is better than having the "grey lines" most of us have to navigate through today. In this two-part episode, Janet fills us in on what has taken place in the world of "legionellology". Janet created this term to better capture the work she does. Among this update includes the revision of ASHRAE's 188, The Centers for Medicare and Medicaid Services position, and even some new bacteria guidelines you may never have heard of. I know you will receive a wealth of information about legionella from these two episodes. My hope is you also are empowered to understand this preventable disease. How are we supposed to fight a battle without any tools? Sure, we have the tools, but our customers are not allowing us to use them in many cases due to cost and a general misunderstanding of responsibilities. Please talk to your customers and help them understand that we all play a part in this "grey battle" called legionellosis prevention. Until a standard gives us guidelines, we have to partner with facility owners and managers to help them make better decisions. Janet Stout's Specialties: Legionella and waterborne pathogens Key Points From This Episode: Rising Tide Mastermind [0:00:04] New Year's Resolution [0:01:45] AWT Business Owner's Meeting [0:04:10] What's New With Legionella? [0:08:21] Legionella's Disease [0:15:18] Depressed Cooling Tower [0:22:51] Biggest Misconception About Legionella's Disease [0:24:40] And A Lot More! Tweetables "Don't rinse your CPAP devices in tap water, you are opening yourself up to legionella's disease. " - Janet Stout @traceblackmore #AnotherOneWithDrJanetStout #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #legionella #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #DepressedCoolingTower #LegionellaDisease #7habits #goalplanning2020 "Most of the cases of legionella's disease that are occurring in the United States and around the world are associated with the building water distribution systems, particularly the warm water systems." - Janet Stout @traceblackmore #AnotherOneWithDrJanetStout #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #legionella #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #DepressedCoolingTower #LegionellaDisease #7habits #goalplanning2020 "A plan without a test result, is meaningless." - Janet Stout @traceblackmore #AnotherOneWithDrJanetStout #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #legionella #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #DepressedCoolingTower #LegionellaDisease #7habits #goalplanning2020 Links Mentioned On This Episode Janet Stout on LinkedIn Rising Tide Mastermind AWT Business Owners Meeting EP9: The L Word Books: 7 Habits of Highly Effective People - Stephen Covey

119 The First One of 2020 Episode 119: Show Notes Nation! Happy 2020!! Everyone gets excited about the New Year. Some look at it as a fresh start. Others look at it as a time to get things accomplished. And I know some look at it as 11 months until you have to produce results for the end of the year. (I see you out there!) Last year, I took Nation through a process I do every year called SCOLL and SMART. I talked about SCOLL on the previous week's episode when I wrapped up my year of Scaling UP! H2O. If you missed it, listen to that episode first. Today's episode is about planning the upcoming year. I do this with a tool called SMART. SMART is a tool that allows you to get results from your goals. SMART stands for: Specific Answer the questions: * "What is to be done?" * "How will you know your goal is completed?" Describe the results (end product) of the work to be done. Write your description in such a way that anyone reading the objective will most likely interpret it the same way. Specific goals are observable. Observable means that somebody can see or hear (physically observe) what you are doing. Measurable (use measurement) Answers the question: * "How will you know it meets expectations?" Define the objective using assessable terms (quantity, quality, frequency, costs, deadlines, etc.). It refers to the extent to which you evaluate against a standard. An objective with a quantity measurement uses terms of amount, percentages, etc.. A frequency measurement could be daily, weekly, 1 in 3. A goal with a quality measurement would describe a requirement in terms of accuracy, format, within university guidelines. Achievable Achievable answers the questions: * "Can the person do it?" * "Can the measurable objective be achieved by the person?" * "Does he/she have the experience, knowledge, or capability of fulfilling the expectation?" * "Can it be done giving the time frame, opportunity, and resources?" Each of these items must be included in the SMART objective if they will be a factor in the achievement. Relevant Answers the questions: * "Should it be done?" * "Why?" * "What will be the impact?" Time-Oriented Answers the question: * "When will it be done?" It refers to the fact that an objective has endpoints and checkpoints built into it. Sometimes a task may only have a due date. It might signify the end of the task, or it might launch you into the start point of another. Sometimes a task has several milestones or checkpoints along the way to help you or others assess how well something is going. Checkpoints are reminders to allow for corrections or modifications to ensure that results meet expectations. Other times, an employee's style is such that the due dates or milestones are there to create a sense of urgency that helps them to get something finished. We've created a downloadable that will help you through this process. Click here to download your S.M.A.R.T Objectives Worksheet. Another one of my favorite techniques to get things accomplished is running a 12-week year. Most of us wait until year-end is upon us to take action with our objectives. Human nature is to create urgency when time is running out. The 12-week year plan takes advantage of that natural mindset by chopping up the year into 12-week segments. The 12-week year uses the SMART tool and combines it with a scorecard around metrics that you will hit every week. Brian Moran wrote a book called The Twelve Week Year and I highly recommend reading it. Using this technique will allow you to get more done in 12 weeks than others do in a year. Click here for another downloadable that will walk you through the Twelve Week Year. Please Note: In the episode I refer to it as the 13-Week Year. This is because I use it over a period of thirteen weeks. Thanks for understanding! Key Points From This Episode: Think And Grow Rich [0:00:05] The Rising Tide Mastermind [0:00:35] Atomic Habits [0:03:08] Wins and Loses Last Year [0:04:51] What is S-M-A-R-T? [0:08:05] The 13 Week Year [0:14:03] How Much Do You Plan? [0:19:40] The Recap [0:21:20] Five (5) Minute Journal [0:22:53] And A Lot More! Tweetables: "Most of us don't have a problem in planning, most of us have a problem in execution." @traceblackmore #TheFirstOneof2020 #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #13weekyear #5minutejournal #thinkgrowrich #atomichabits #goalplanning2020 "Always re-evaluate your plans." @traceblackmore #TheFirstOneof2020 #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #13weekyear #5minutejournal #thinkgrowrich #atomichabits #goalplanning2020 "When it comes to goal planning, less is more." @traceblackmore #TheFirstOneof2020 #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbey

118 The Last One Of 2019 Episode 118: Show Notes Nation! It's almost 2020! Where did 2019 go? Last year I shared with all of you how I set my goals. After that show aired, I received a lot of great comments on how others were using that information. So why not do that again this year? I think it is essential to evaluate how the current year went before you start planning for next year. Doing so allows you to understand what life is telling you. Your life and your results are always critical indicators of how things are going and what you should be doing. We need to take the time to listen to what life is telling us. To bring this into perspective, I like to ask myself why I was successful at the items I accomplished and why I was not with the things I didn't? Then I can key in on what needed to happen or didn't happen to create success. Another tool I use to help with this prospective is called SCOLL. SCOLL stands for: Successes Challenges Opportunities Lessons Learned In this episode, I take you through SCOLL on my past year's experiences with Scaling UP! H2O. I hope you use my example to start your year-end and next year planning off right. Happy New Year! Key Points From This Episode: Rising Tide Mastermind [0:00:32] What is "SCOLL"? [0:03:45] The Challenges Of The Show [0:07:24] Opportunities [09:10] Lessons Learned [0:12:21] 5 Minute Journal [0:18:41] How To Use The Journal [0:25:08] And A Lot More! Tweetables: "Be sure to take your advice." @traceblackmore @kahleenedelman #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #TheLastOnefor2019 #FiveMinuteJournal #Journal #7habits #ThinkGrowRich "Our words are gifts to people." @kahleenedelman @traceblackmore #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #TheLastOnefor2019 #FiveMinuteJournal #Journal #7habits #ThinkGrowRich "If you can figure out what's getting in the way of your goals, you will be unstoppable reaching them." @traceblackmore @kahleenedelman #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #TheLastOnefor2019 #FiveMinuteJournal #Journal #7habits #ThinkGrowRich "We need to take the time to listen to what life is telling us." @traceblackmore @kahleenedelman #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #TheLastOnefor2019 #FiveMinuteJournal #Journal #7habits #ThinkGrowRich Links Mentioned On This Episode: Rising Tide Mastermind Ep 22: The One with Tim Fulton 066 The Last One of 2018 092 The One About My TED Talk Experience 114 The One Where We Talk Masterminds 115 The One With Marketing Expert Jeff Henderson 117 The One With Temperament Expert, Kathleen Edelman Books mentioned: The Five Minute Journal I Said This, You Heard That – Workbook: Kathleen Edelman Think And Grow Rich - Napoleon Hill 7 Habits of Highly Effective People

117 The One With Temperament Expert, Kathleen Edelman Episode 117: Show Notes Nation! I am so excited to bring this show to you. As I mentioned in last week's episode, learning about the four temperaments is hand's down one of the most useful things I did this year. It has helped ALL of my relationships. You are probably are asking yourself: What is a Temperament? This show will answer that for you. My guest is Temperament expert, Kathleen Edelman. Her mission is to help people use words that build others up. She says that the words we use when we speak are our gift to others. That statement should make us want to think about our words more carefully! Kathleen explains what the four temperaments are by defining the needs, manipulation techniques, strengths, and weaknesses. This information is invaluable as we related to others. Have you ever had a conversation with someone, and the person takes your meaning in a different way than what you meant to say? I have found that this used to happen to me all the time. After working with Kathleen, I have learned techniques on how to communicate best with others. Kathleen understands that different people respond to words differently. She has mastered how to identify what words to use and gives us the tools to do the same thing. Please join me in welcoming Kathleen to Scaling UP! H20. Key Points From This Episode: Think and Grow Rich [0:00:04] Rising Tide Mastermind [0:00:36] I Said This, You Heard That Workbook [0:05:02] Kinds of Temperaments [0:10:37] Understanding Temperaments [0:15:22] Acceptance to Temperaments [0:20:55] Temperament Strengths [0:23:07] Responsibility Of A Listener [0:35:13] Communication [0:46:55] Know Your Temperament [0:49:05] And A Lot More! Tweetables: "Most of communication lands on the listener not the person speaking." @kathleenedelman @traceblackmore #TheOneWithTemperamentExpert #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #Isaidthisyouheardthat #KathleenEdleman #temperments "Most of the time we listen to respond. Instead, we should listen to understand." @kathleenedelman @traceblackmore #TheOneWithTemperamentExpert #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #Isaidthisyouheardthat #KathleenEdleman #temperments "The reason we have conflict is mostly miscommunication. What causes you not to pause, can cause so much damage because words are powerful. " @kathleenedelman @traceblackmore #TheOneWithTemperamentExpert #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #Isaidthisyouheardthat #KathleenEdleman #temperments "Initiate the pause, celebrate the differences and show grace." - @kathleenedelman @traceblackmore #TheOneWithTemperamentExpert #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #Isaidthisyouheardthat #KathleenEdleman #temperments Links Mentioned On This Episode: Rising Tide Mastermind I Said This, You Heard That Website Kathleen Edelman on LinkedIn Kathleen Edelman on Instragram I Said This, You Heard That on Instagram I Said This, You Heard That on Facebook I Said This, You Heard That on YouTube Books mentioned: I Said This, You Heard That – Workbook: Kathleen Edelman Think And Grow Rich - Napoleon Hill 7 Habits of Highly Effective People

116 Pinks and Blues: System Volume Episode 116: Show Notes I am so grateful for the members of the Scaling UP! Nation! I have the best audience in all of podcasting. To great content every week every episode, I beg the Nation! to help me by asking questions they would like for me to answer. The Nation! has responded to that call once again! Today, a friend of the show, Eric Russo, of episode 111, asks about the rules of thumb when it comes to determining volume in a closed-loop system. If you have ever heard me speak on this topic, you know I don't trust rules of thumb. But I do accept math. WARNING: This episode contains MATH. Today's episode is about how I use math to determine how much volume is in a closed-loop system. Below are the calculations I talk about on the show. Estimating System Volume: Πr2 x 7.48 x pipe' Π = 3.14 R = half the pipe diameter and then square that number (must be in feet) Pipe = 7.48 the conversion to get feet of pipe into gallons Titration Drop Manipulation: SDC / (NV / OV) = NDC SDC= Standard or Original drop count in ppm NDC = New drop count in ppm NV = New volume OV = Original volume Volume Calculation: (120,000 x NaNO2) / Δ x (conversion) = Gallons in the system NaNO2 = the lbs. Of sodium nitrite added to the system Δ = the change in NaNO2 in the system from your addition Conversion = if you are using a nitrite test (not a sodium nitrite test), you will need to account for the fact you added sodium nitrite and only tested for nitrite. The conversion will be 1.5 120,000 the conversion/axiom that 1 pound of anything in 1,000 gallons of water will yield 120 ppm Nitrite test procedure courtesy of Aquaphoenix: https://www.aquaphoenixsci.com/resources/procedures/?fileid=7368 Test Species Conversion: What we add / what we test = conversion factor Key Points From This Episode: Rising Tide Mastermind [0:00:35] Journaling [0:04:24] Rules Of Thumb [0:08:38] Calculating The System Volume [0:10:06] Calculation For Pipe [0:12:32] Compounded Addition [0:15:45] Nitrite Test & Sodium Nitrite Test Procedure [0:23:11] Get A Copy Of 5 Minutes Journal [0:32:55] And A Lot More! Tweetables: "Setting goals is the first step into turning the invisible into the visible." @TonyRobbins @traceblackmore #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #systemvolume #PinksandBlues #TitrationDropManipulation #VolumeCalculation "If you can figure out your losses and what was getting in your way, you can quickly turn those into wins." @traceblackmore #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #systemvolume #PinksandBlues #TitrationDropManipulation #VolumeCalculation Links Mentioned On This Episode: Rising Tide Mastermind 103 The One About What a Water Treater Fears Ep 22: The One with Tim Fulton 114 The One Where We Talk Masterminds Robbins Research International, Inc. (Tony Robbins) 111 The One with Eric Russo, CWT Books mentioned: The Five Minute Journal Think And Grow Rich - Napoleon Hill

115 The One With Marketing Expert Jeff Henderson Episode 115: Show Notes Working in our day to day can be consuming, so consuming we sometimes forget how to market ourselves. When we are not the ones communicating our story, we can't control the message. Or even worse, we forget why we are doing what we are doing. That's where today's guest is going to help us. Today's guest is Jeff Henderson, one of the best marketing people around. Jeff has an impressive resume. It includes working for The Atlanta Braves, Chick-Fil-A, and North Point Ministries. I'm going to guess what you are thinking; one of these things does not look like the others. Jeff went from selling chicken sandwiches to be the lead pastor at a church. Jeff brilliantly intertwines how secrets of the non-profit world can help the for-profit world. Just imagine what if your team loved their job so much that they were willing to do it for free. That is what the non-profit world experiences every day. Wouldn't it be great to learn from that perspective? Join me as I interview Jeff about his new book, Know What You're FOR. You are sure to get some great information that you can put to use, today. Jeff's book is available by going to scalinguph20.com/for Please welcome, Jeff Henderson! Key Points From This Episode: Radical Polymers [0:0:11] Rising Tide Mastermind [0:01:47] Bookkeeping and Repricing [0:03:31] Taxes and Social Media Platforms [0:06:00] Plan the Holidays [0:09:30] Abraham Lincoln [0:14:50] Profit and Non-Profit [0:21:23] Advice from Jeff Henderson [0:30:23] Use of Social Media [0:38:31] System in Taking Down Notes [0:48:31] Great Big Change [0:52:59] Jeff's Motivation [1:04:03] Wildest Dream [1:07:22] And A Lot More! Tweetables: "Great businesses combine purpose with your purchase. Don't just sell a product. People want to buy products that are doing good for the world." - @JeffHenderson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithMarketingExpert #JeffHenderson #Marketing #ScalingUPandbeyond #theforbook #TheForCompany #PurposeandProfit #thankfulFOR "Leaders are repeaters." - @JeffHenderson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithMarketingExpert #JeffHenderson #Marketing #ScalingUPandbeyond #theforbook #TheForCompany #PurposeandProfit #thankfulFOR "All great big change begins with you." - @JeffHenderson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithMarketingExpert #JeffHenderson #Marketing #ScalingUPandbeyond #theforbook #TheForCompany #PurposeandProfit #thankfulFOR "One of the best gifts you can give to your team is to be the healthiest and most inspired version of yourself." - @JeffHenderson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithMarketingExpert #JeffHenderson #Marketing #ScalingUPandbeyond #theforbook #TheForCompany #PurposeandProfit #thankfulFOR Links Mentioned On This Episode: Jeff Henderson Website Jeff Henderson on LinkedIn Jeff Henderson on Twitter ScalingUpH20.com/radical ScalingUpH20.com/mastermind Books mentioned: Think And Grow Rich - Napoleon Hill Know What You're FOR - Jeff Henderson

114 The One Where We Talk Masterminds Episode 114: Show Notes This week we are getting ready for our 2020 goals. But before we get started on the next year, we are going to analyze the current year. What have you accomplished this year? Why did these items get accomplished? What did you not get accomplished this year? Why didn't these items get accomplished? On today's show, we welcome returning guest, Tim Fulton. Tim is my business coach. Over the years that I have known him, he has given me a wealth of advice. One of these nuggets of advice, he gave me was to join a Mastermind Group. Now you are probably asking yourself, what's a Mastermind Group? And because we anticipated you asking that question, Tim is going to help explain exactly what a Mastermind Group is on this episode. Please welcome Tim Fulton. Key Points From This Episode: Radical Polymers [0:0:25] Tim Fulton [0:04:11] Think And Grow Rich [0:07:45] Group of Friends [0:11:40] Five People To Spend The Most Time With [0:15:12] Group Diversity [0:18:47] Accountability [0:23:40] Growth [0:27:06] Type Of Commitment [0:31:14] Rising Tide Mastermind [0:34:44] And A Lot More! Tweetables: "In your life, have you had a group of people that you enjoy being around, that you learn from, and that hold you accountable? That's the basics of a Mastermind group." @TF_SBM @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide "You are the average of the five people you spend the most time with." - Jim Rohn @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide "The more I give to the group, the more I get back." @TF_SBM @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide "When you engage with others, they can give feedback and ask more questions to allow you to examine issues in a way you never thought of." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide "We are definitely not built to do life by ourselves. There's something that happens when two or more people get together. @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide "A rising tide raises all boats." - JFK @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide Links Mentioned On This Episode: Tim Fulton - "Small Business Matters" Tim Fulton on LinkedIn Tim Fulton on Twitter Vistage Worldwide, Inc. ScalingUpH20.com/radical ScalingUpH20.com/risingtide Books mentioned: Think and Grow Rich by Napoleon Hill

113 Pinks and Blues: Questions From the Nation!, Using Your Five Senses Episode 113: Show Notes Pinks and Blues: Questions From the Nation!, Using Your Five Senses Nation!, once a again friend of show James McDonald, CWT is trying to help us become better water treaters. James wants to know "how do we use our five senses to be better water treaters?" While I answer his question, I don't think there is just one answer. After listening to this episode, ask yourself these questions: How would you answer, "how do we use our five senses to be better water treaters"? What can you do differently now you are thinking about your 5 senses? How can I protect my 5 senses? This question just goes to show how it's not always the tough technical questions that make us better. It's thinking about the common, everyday things that truly make us better at our job. Thanks James! If you have a question for me to answer on Scaling UP! H2O or if you want to be featured on Scaling UP! H2O with your question, simply click on the "Leave Voicemail" button on the left side of our homepage, or go the show ideas page. Key Points From This Episode: Episode Sponsor: Radical Polymers [0:00:23] Question from James McDonald [0:03:36] Sense of "Sight" [0:06:19] Fight or Flight Reaction (Smell) [0:10:41] Normal Vs Abnormal Sound (Hearing) [0:14:32] Sense of "Taste" [0:17:12] Sense of "Touch" [0:22:28] And A Lot More! Tweetables: How do we use our five senses to be better water treaters? @James McDonald @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond #fivesenses How do we use our five senses to make sure that everything we're doing is the right thing and that we are continuously getting better in a safe way? @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond #fivesenses "Ask questions before acting." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond #fivesenses "We must take care of our five senses; they help us in our jobs and help us enjoy life." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond #fivesenses #TraceBlackmore Links Mentioned On This Episode: Episode Sponsor: Radical Polymers Michael Standish on LinkedIn Ep 14: The One with Mike Standish Ep 21: The One with James McDonald 049 The One with James McDonald, Again James McDonald on LinkedIn

112 The One Where Trace Is Interviewed By Mark Lewis Episode 112: Show Notes This episode is all about lessons learned from when your friend, Mark Lewis, CWT, comes to your office. You see, Mark and I are both SCUBA Divers. We decided that we were going to celebrate Industrial Water Week by going SCUBA Diving in The Florida Keys. Pretty great idea, huh? You might have even seen the post we did during Industrial Water Week letting you know what we were doing. As it turned out, Mark had other plans in addition to going SCUBA Diving with me. Mark planned another one of his turn the table around interviewed with me. You must give it to him with all the planning he did to make this happen. Mark knew I was working on podcast episodes the day he was coming in. So, he knew if he timed his arrival correctly, I would be in the middle of recording. Thereby ensuring my recording equipment would be on and ready to go. He then had one of the members of the Blackmore Enterprises team lure me out of my recording studio (my office.) When I returned, Mark was sitting at my interview table with a stack of questions waiting to interview me. Wow, didn't expect that... So, please join Mark as he interviews Trace Blackmore, CWT. Key Points From This Episode: Trace's Favorite Episode [0:03:20] The biggest accomplishment [0:07:17] Reasons for starting the podcast [0:08:43] Praises and Criticisms [0:14:06] People to bring on the show [0:18:45] Organic Phosphate (O.P) Test [0:26:28] The lightning round [0:30:15] Vision in the next 100 episodes [0:34:47] Behind the scenes: Excellent team [0:42:54] And A Lot More! Tweetables: "Let your good be good until it can be better. And let your better be better until it can be your best." - Mark Lewis @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereTraceIsInterviewedByMarkLewis #CWT #ASHRAE #AWT #ScalingUPandbeyond #MarkLewis #TraceBlackmore "Communication is two people getting together, sharing ideas and walking away with something bigger than what they entered the conversation with." - @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereTraceIsInterviewedByMarkLewis #CWT #ASHRAE #AWT #ScalingUPandbeyond #MarkLewis #TraceBlackmore Links Mentioned On This Episode: Mark Lewis on LinkedIn 031 The One with Mark Lewis 034 The Other One With Mark Lewis, CWT Tim Fulton - "Small Business Matters" Tim Fulton on LinkedIn Ep 22: The One with Tim Fulton 092 The One About My TED Talk Experience EP1: A New Podcast for Water Treaters EP2: Meet the Host

111 The One with Eric Russo, CWT Episode 111: Show Notes I am sure I have shared with the Nation! before that I love hearing from people who listen to the Scaling UP! H2O podcast. At last year's AWT Convention and Expo, I met Eric Russo. Eric told me that he absolutely loved the Scaling UP! H2O podcast. He went on to say it was the perfect format for a water treater because we drive so much. What else are you going to do during "windshield" time? Eric graciously shared with me some ideas he had about guests and topics. We also started to get to know each other during that encounter. So, I invited him to come on Scaling UP! H2O. You will soon learn why I am so impressed with Eric. Join me as I interview, Eric Russo, CWT. More about Eric Russo: Eric Russo is the New England Area Manager for Suez. He has been working in the water treatment industry since 2012 after earning a BS in Chemical Engineering. Eric obtained his Certified Water Technologist designation in 2017 and most recently completed his MBA in Marketing in 2018. He takes a process-oriented view of how value is delivered to the customer and continuously improves upon internal systems to consistently and more efficiently achieve the desired result. Eric has worked with teams to design and implement a company-wide cloud-based CRM/ERP solution. Key Points From This Episode: Eric Russo's Advice [0:05:30] Catalytic Converter [0:07:05] Obtaining CWT Designation [0:14:16] Taking a Computer Based Test [0:20:01] Being A Young Professional [0:25:15] Customer Resource Management (CRM) [0:29:45] Advice On Putting Up The Software [0:33:38] Metrics To The Service Process [0:34:40] Recommendation On Leading Metrics [0:39:34] And A Lot More! Tweetables: "Don't only focus on efficiency, but also factor and effectiveness." - Eric Russo @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithEricRussoCWT #CWT #ASHRAE #AWT #ScalingUPandbeyond Links Mentioned On This Episode: Eric Russo, CWT on LinkedIn Million Dollar Maverick by Alan Weiss The Advantage by Patrick M. Lencioni The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins The 10X Rule: The Only Difference Between Success and Failure by Grant Cardone The Checklist Manifesto: How to Get Things Right by Atul Gawande 102 The Other One with Colin Frayne, CWT 101 The One with Colin Frayne, CWT Colin Frayne on Linkedin

110 Pinks and Blues: Boiler Surging Episode 110: Show Notes Pinks and Blues: Questions From the Nation!, Boiler Surging Nation! Once again, we have a show because one of the members of The Scaling UP! Nation! gave us a topic to talk about. Adam Sites, CWT sent us a voicemail about boiler surging. His frustration was that the water treater always gets blamed. And he's right, we do. When in doubt, blame the water treater is a phrase that rings true to most of us. However, as much fun as it is to joke about this. I do think we share in the problem of our customers not understanding what it is that we do. As a group, water treaters don't explain what it is that they do. That leaves our talents to be explained as mystic voodoo and that leads to customers making bad choices when we are not onsite. Join me as I try to answer Adam's inquiry to the best of my ability. There is no substitution for being there. Since I am not there, I share with you some of my experiences that I have had in dealing with this issue. Do you want to be featured on Scaling UP! H2O with your question? Simply click on the "Leave Voicemail" button on the left side of the our homepage, or go the the show ideas page. Key Points From This Episode: 2019 Last Quarter [0:01:20] Conferences And Seminars [0:03:21] Low Water In Boiler [0:06:45] Water Boiling [0:10:05] Bottom Blowdown [0:13:59] 2 Types Of Valves [0:15:32] Surging [0:21:00] Freebies [0:26:16] And A Lot More! Tweetables: "The solution to pollution is dilution." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond "If we don't understand the equipment that we are treating, we could not do our job to the best of our ability." - Jay Farmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond Links Mentioned On This Episode: Adam Sites on LinkedIn Jay Farmerie on Linkedin

109 The One with Super Villain Royalty, Brian Fisk Episode 109: Show Notes Nation! You have heard me speak on this show previously about going to trade association functions to expand your knowledge level. Going to these events is also a great way to expand your network. I love meeting new water treaters. By this, I mean new to the industry water treaters and new to me water treaters. We, as water treaters, all have a story in us, and I love to hear it! Taking my advice, I went to the ASHRAE trade show this past January. It was huge! You can hear all about it on episode 73. When you listen to this episode, you hear me interview people I already know and people I just met. Truthfully, I didn't expect to find some of the people I already knew at that trade show. People like Gary Garcia and Colin Frayne of episodes 101 and 102. I think this goes to show when you do try to expand your network, you will surprisingly find people you know in places you don't expect. One of the new people I met was Brian Fisk. Brian struck me as an enthusiastic water treater. And... He is a fan of Scaling UP! H2O. How could I not immediately like him? As we spoke at the ASHRAE show, it was clear we had a lot in common and he had some great stuff to share. Why not have him share it on the world's favorite industrial water treatment podcast? Please enjoy my interview with Brian Fisk. Key Points From This Episode: Water Conferences [0:03:42] Brian's Transition [0:10:54] How Valuable Water Treater Is? [0:16:24] Getting Along With Different Generations [0:18:32] Convincing A Client [0:23:19] Tips On Servicing [0:26:50] CWT (Certified Water Technologist) [0:30:15] Common Bad Practices [0:32:40] Getting Into Water Treatment Industry [0:33:32] And a lot more! Tweetables: "Make sure that you're fixing the problems before it becomes a problem." @BrianFisk @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE "You can have all the answers in the world but if you can't convey them well, then they're just going to fall in deaf ears." @BrianFisk @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE "A rising tide raises all boats." @traceblackmore @BrianFisk #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE Links Mentioned on this episode: Brian Fisk on LinkedIn Company Website 064 The One with the Youngest CWT Books: The Automatic Customer: Creating a Subscription Business in Any Industry Mastering the Complex Sale Drop by Drop: Articles on Industrial Water Treatment: James McDonald

108 Pinks and Blues: Cooling Tower Feed Episode 108: Show Notes Pink and Blues: Questions From the Nation!, Cooling Tower Feed Option I hope you had a great time celebrating industrial water week. I also hope part of your celebration included listening to an episode of Scaling UP! H2O each and every day last week. The next Industrial Water Week is October 5th, 2020. So, start your celebration planning early to beat the rush! You have heard me ask the Scaling UP! Nation! For help in topics for this show. Today I am going to answer one of those questions from one of our Nation! Members. Jinapat wants to know what the different ways are to feed inhibitor on a cooling tower controller. Thank you Pat! So, today's episode is all about Pat's question. Join me (and Pat) as we learn about all the different feed options for putting inhibitor into a cooling tower (I even though a bit extra in there too, biocide feed.) Do you have a question you want me to answer on Scaling UP! H2O? Simply click on the "Leave Voicemail" button on the left side of the our homepage, or go the the show ideas page. Key Points From This Episode: Schedule For IWW 2020 [0:01:46] Questions For Trace [0:06:30] Different Feed Options [0:10:10] Bleed After Feed [0:12:28] Ways To Feed Cooling Towers [0:16:32] P-TolueneSulfonic Acid (PTSA) [0:19:32] Biocide Feed [0:23:54] Sodium Hypochlorite [0:30:20] Oxidation Reduction Potential [0:32:48] And a lot more! Tweetables: "Don't write everything's good on a service report. Everything is not good, there's always something you can do there to make something a little bit better." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #CoolingTowerFeed #CWT #ASHRAE Links Mentioned on this episode: EP3: Controllers with Tom Tinney Jim Lukanich on LinkedIn Jim Lukanich Episode: EP10: The One with Jim Lukanich Jinapat Yoswattana, CWT on LinkedIn

107 Day 5 Of Industrial Water Week (Careers) Episode 107 (Day 5): Show Notes Industrial Water Week, Day 5: Careers It's hard to believe, we are on our last days of celebrating Industrial Water Week. If you haven't done anything to celebrate, it's not too late. We have heard from people who are having special parties to celebrate. Here, we went out for tacos. Because when you think of water treatment, you think of tacos, right? Well, it was fun. So, however, you choose to celebrate, we hope that this podcast has been part of your celebratory activities. On this Careers Friday, we are back at the AWT Convention talking to more Scaling UP! Nation! Members: I know you have heard me say before, I love my job. I can't imagine doing anything else. So, what better way to wrap up the week than to reflect on being an Industrial Water Treater. Key Points From This Episode: The Most Amazing Job [0:00:38] Getting Into CWT [0:04:26] The Highest Professional Designation [0:05:47] Winning The Ray Baum Award [0:07:54] The Prestigious Founder's Award Winner [0:11:09] Learn About Insurance [0:20:21] Polymer Technology Tip [0:23:54] Wrap Up of AWT Convention And Expo [0:24:33] And A Lot More! Tweetables: "The thing that makes people most happy is not money, love or stuff but achieving your goals. That is what encouraged me to get my CWT designation." - Amy Pollock @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond "Being a water treater doesn't just mean you treat water. There's so much that we all do. And that is something to celebrate." - Michelle Farmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond "Every water treater needs to understand the degree of magnitude and the potential risk that is presented to them. Everything from small accounts to the very largest account that you have. It's a people business with many personalities involved. Know your risk!" - Mike Highum @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond "My number one tip for water treaters: Use the right product for the right application." - Mike Standish @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond Links Mentioned on this episode: Amy Pollock on LinkedIn Greg Wannemuehler on LinkedIn Brent Chettle on LinkedIn Michelle Farmerie on LinkedIn Ep12: The One with Michelle Farmerie Michael Highum on LinkedIn (McGowan Insurance Group) 025 The One On Insurance Mike Standish on LinkedIn Ep 14: The One with Mike Standish Tyler Cooper, CWT on LinkedIn (Premier Water & Energy) Casey Walton on LinkedIn (Walton Technologies) Steve Jacobs on LinkedIn Ellaine Lee on LinkedIn (R2J) Semra Gul on LinkedIn

107 Day 4 Of Industrial Water Week (Wastewater) Episode 107 (Day 4): Show Notes Industrial Water Week, Day 4: Wastewater It's a dirty job, but someone must do it. That someone is us, the Industrial Water Treater. Today we are celebrating Wastewater Thursday. Wastewater is all about taking something out of our discharge water that came from our process. Most municipal plants require that the water they receive has a minimum water quality so that it will not harm their biological population. It's all about the "bugs." A few months back we did 2 shows devoted to wastewater with our guest, Kevin Kope- episodes 78 and 79. Many water treaters have told me what a helpful resource these shows are. Feel free to incorporate re-listening to them during your celebration today. In the meantime, we are back at the AWT convention here from Scaling UP! Nation Members. Key Points From This Episode: WasteWater [0:00:30] Metals Precipitation [0:03:30] Supplier Of The Year [0:06:54] The Young Professional Council [0:08:24] Common Things In The Convention [0:11:09] Tips From Mark Lewis [0:14:47] Offers in Peabody Engineering [0:19:33] Free Enterprise Server Application [0:21:18] QCPR Device [0:23:25] And A Lot More! Tweetables: "Just because you get a number, it's gotta be the number that you can believe in and accept. Whatever you do, don't just run a test and say that's the number because that's the number it is." - Mark Lewis @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #WastewaterThursday #AWT #CWT #ScalingUPto100andbeyond Links Mentioned on this episode: Kevin Cope on LinkedIn (Brentagg) 078 The One with The Waste Water Guy (Part 1) 079 The One with The Waste Water Guy (Part 2) Matt Freije on LinkedIn - Supplier Of The Year 083 The One About Water Management Plans Patrick Manning on LinkedIn Ty Thomas on LinkedIn Mark T. Lewis on LinkedIn 031 The One with Mark Lewis 034 The Other One With Mark Lewis, CWT Tom Cass on LinkedIn (Aqua Laboratories, Inc.) Doug Frassa on LinkedIn Mark Peabody on LinkedIn (Peabody Engineering & Supply, Inc.) Lori McPherson on LinkedIn (Walchem) Charlie Heineman, CWT on LinkedIn

107 Day 3 Of Industrial Water Week (Cooling) Episode 107 (Day 3): Show Notes Happy Industrial Water Week everyone! Today, Day 3, of our weeklong holiday is all about Cooling. Yesterday was about boilers. Since we put heat (BTU's) into something, today we have to cool it down. We are taking BTU's out of something. In most processes, heat is a byproduct that slows the process down. The more widgets a machine makes, the hotter that machine gets. The hotter the machine gets, the fewer widgets that machine can make. And that's where we come in. Getting heat out of our process and sending it to a place we don't care about it is key to our job. The less heat we have, the more widgets we can make. That means the widget factory can be more profitable. Our job as an industrial water treater is to make that process as efficient as it possibly can be. After all, the heat transfer medium they are using is the lifeblood of the whole operation. As we celebrate Cooling Wednesday, we are back at the AWT conference. Join me as I continue to interview fellow Scaling UP! Nation! Members and take you inside the conference. Key Points From This Episode: The Legionella Expert [0:02:03] Next Generation Culture Test [0:04:06] Supplemental Disinfection [0:06:24] Filming Amines With Logan [0:09:37] Pure Water For The World [0:12:00] Ideas For The Show [0:17:54] To Young Professionals [0:22:36] What is Endotherm? [0:24:55] Panel Builder Program [0:26:33] Talking With Michael Byerley [0:27:44] At The Lovibond Booth [0:28:47] And a lot more! Tweetables: "When nobody is having dialogue around legionella, nobody is getting anywhere. Start talking to your clients because that is a tide that will raise all industrial water treatment boats. " @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond "Water is what brings us all together and Pure Water for the World provides that most basic need for people." - Rye Thompson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond "Water Treatment is not just for those in the industry, but for everyone!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond Links Mentioned on this episode: AWT Website Pure Water For The World, Inc. Janet E. Stout Episode: EP9: The L Word Kristin Majeska on LinkedIn (IDEXX) Alberto Comazzi on LinkedIn Logan Manaranche on LinkedIn 091 The One That's All About Filming Amines (Closed Loops and Cooling Towers) Carolyn Meub Episode: 081 The One about Pure Water for the World Rye Thompson on LinkedIn Jim Lukanich on LinkedIn Jim Lukanich Episode: EP10: The One with Jim Lukanich Ep 15: The One with Jack Walker Will Wilson on LinkedIn (EndoTherm) Brian Katarski on LinkedIn (AquaPhoenix) Michael Byerley on LinkedIn (Global Water Technologies) Robert Reynolds, CWT on LinkedIn

Episode 107 (Day 2): Show Notes Happy Industrial Water Week Scaling UP! Nation! We are celebrating Day 2 of Industrial Water Week. Day 2 is all about boilers. One of the ways I like to think about our job is that we are heat transfer, efficiency managers. That means we take heat from one place and transfer it to another as cost-effectively as possible. When we talk about boilers, we are putting heat into the system, so that heat can do some work. This work might be to power something, or it could just be to heat something. Either way, the steam boiler is the "workhorse" of our modern-day world. On this special holiday episode, we are back at the Association of Water Technologies Annual Convention. Where we talk a bit about steam boilers and chat with friends of our show. Happy Day 2 of Industrial Water Week. Key Points From This Episode: All About Boilers [0:00:43] Tips from Larry Pannell [0:03:39] Questions for Laura Sanders [0:07:54] The Upcoming AWT President [0:09:43] Appreciating Thomas Branvold [0:12:26] Upgrading with Tom Tinney [0:14:40] Learnings at The Convention [0:18:18] The Young Professionals [0:21:01] Cool Stuff In 2019 [0:22:45] Industrial Week 2020 Schedule [0:24:14] Understanding H2trOnics [0:24:45] pH Meter [0:26:00] Interview with Scott Olson [0:28:45] And a lot more! Tweetables: "This (AWT) is one of the few organizations where vendors have an opportunity to participate in committees and contribute something meaningful. In return the water treatment industry benefits as a whole. - @TomTinney @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #boilertuesday #AWT #CWT #ScalingUPto100 "The number one tip for water treaters: If it wasn't written, it wasn't done." - @JayFarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #boilertuesday #AWT #CWT #ScalingUPto100 Links Mentioned on this episode: Larry Pannell on LinkedIn Laura Sanders on LinkedIn Reid Hutchison on LinkedIn Adam Dumler on LinkedIn Matt Black on LinkedIn Chris Golden on LinkedIn Scott W. Olson on LinkedIn Marodi Cribari Filming Amines Episodes 089 The One That's All About Filming Amines (General) 090 The One That's All About Filming Amines (Boilers) 091 The One That's All About Filming Amines (Closed Loops and Cooling Towers) EP3: Controllers with Tom Tinney 093 The One with Jay Farmerie, CWT 094 The Other One with Jay Farmerie, CWT 062 The One with the Pulsafeeder Guy

107 Day 1 Of Industrial Water Week (Pretreatment) Episode 107: Show Notes Industrial Water Week, Day 1: Pretreatment Happy Industrial Water Week Nation! We have an entire week that is devoted just for us, the Industrial Water Treater. Last year, a friend of the show, James McDonald launched this holiday to help us celebrate how awesome our job is. Industrial Water Week is always the first full week in October. Here is what we celebrate: Pretreatment Monday Boiler Tuesday Cooling Wednesday Wastewater Thursday Careers Friday There is just so much to do in our job, our holiday requires more than just one day to celebrate. We get a whole week! Today we celebrate pretreatment. Pretreatment is anything that we do to improve water quality to make it more acceptable for a specific end use. That means filters, water softeners, dealkalizers, and the list goes on. Today, as we celebrate industrial water week, think of all the things we use in our pretreatment processes. To help us celebrate this awesome holiday week, we took our recording gear to the Association of Water Technologies Annual Convention to take you right into the action. Please enjoy. Key Points From This Episode: Industrial Water Week Celebration [0:00:30] Pretreatment Monday [0:01:35] Who is Responsible For IWW Holiday? [0:05:06] AWT Online Training Modules [0:07:22] The Youngest CWT [0:10:45] Advantage Controls [0:13:45] Young Professional Happy Hours [0:18:08] Random Interviews [0:24:04] And a lot more! Tweetables: "Get here however you can! Show up. Be involved. Be part of the AWT. You won't regret it!" - Jason Turcsanyi @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100 "Industrial water treaters are awesome! Industrial water treatment is awesome! And it just makes sense that we have an entire week to celebrate! " @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100 "We have the best job and the best industry in the world. We all need to celebrate it!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100 Links Mentioned on this episode: Ep 21: The One with James McDonald 049 The One with James McDonald, Again 064 The One with the Youngest CWT Dan Morris on LinkedIn Michelle Farmerie on LinkedIn Brady Benson on LinkedIn Jason Turcsanyi on LinkedIn Mauricio Nieto on LinkedIn Griffin Rial on LinkedIn Peter Myers on LinkedIn Bill Hildebrand on LinkedIn

106 The One with the Agnostic Equipment Guy Episode 106: Show Notes Nation! I know your favorite thing in the water treatment industry is the equipment we use. Well, maybe not... But it is something that we must use to run our programs when we are not there. Many of us are loyal to a particular brand and model of equipment. There is nothing wrong with that as long as you know what your options are outside of your "comfort zone." I have found by working with other water treaters that many of us learn how one thing works, get comfortable with it and stop. That is not ok. We have to keep apprised of what equipment is out there to make our systems better. Our guest today is Blaine Nagao of H2Tronics. Blaine is a longtime friend and colleague of mine. We met through the Association of Water Technologies. Specifically, when he would do the equipment training portion at technical training. I still remember things I learned from him in the class. Blaine agreed to come on the show and talk with us about a few things we should consider when it comes to equipment. Please get ready to enjoy my interview with Blaine Nagao. Key Points From This Episode: AWT Annual Convention & Expo [0:00:30] Industrial Water Week [0:01:53] Audible (Reading Tool) [0:03:31] Water Treatment Equipment [0:04:38] Equipment Baselines [0:10:02] Additional Functions Of Controllers [0:13:05] New Technology For Pumps [0:15:44] 3 Ways To Verify Pumps [0:18:03] Familiarizing The Equipment [0:18:32] Installations [0:19:41] How To Improve Installations? [0:20:54] Choosing A Brand You Want To Use [0:28:44] Time Saving Tips [0:32:06] What H2TrOnics Does? [0:44:18] And a lot more! Tweetables: "Do as much as you can ahead of time!" @BlaineNagao @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 "Treat every installation like it's a reflection of yourself and your company." @BlaineNagao @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 "Learn about the equipment that is running your programs." @traceblackmore @BlaineNagao scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 What are 5-10 things that you need to know how to troubleshoot for your equipment? @traceblackmore @BlaineNagao #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 "When you elevate your water treatment program, you are showing customers that you are staying on top of all of their water treatment needs. You're also making ways to save them energy and water!" @traceblackmore @BlaineNagao #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 Links Mentioned on this episode: Blaine Nagao on LinkedIn H2trOnics, Inc. Horse tradin' by Ben K. Green The Terminal List by Jack Carr The Machine: A Radical Approach to the Design of the Sales Function by Justin Roff-Marsh The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt