Scaling UP! H2O

During this time of crisis, we need to focus on what we can do to stay the course. We want to help you come out strong on the other end! That's why the Rising Tide Mastermind is hosting the Proactive Webinar Series. These webinars are completely free, so share this link with anyone you think can benefit. Our speakers will help advise us on what to focus on as we navigate this uncertain road. Join us Thursday at 1 PM EST! Thursday, April 2 at 1 PM EST Adam Lean from the CFO Project will be sharing what metrics we need to be looking at during this time. He will also share tips on how we can use these metrics as navigation tools at any time. Thursday, April 9 at 1 PM EST Adam Shapiro of the Sales Reform School, will be sharing What the Heck Should Sales Do with EOS®?: Whether you are currently implementing EOS or are just EOS-curious, you can prepare your sales team with a few EOS lessons. He will also share with us how we should be considering sales during these unprecedented times.

131 The One About Standard Operating Procedures Episode 131: Show Notes Nation! Are you as excited as I am about Standard Operating Procedures (SOP's). I'm guessing probably not. There was a time where I didn't get very enthusiastic about them either, but they have changed my life. I promise, they did! SOP's are the specific items that have to be completed in order to perform a particular task or duty. As a business owner, most of these procedures were in my head because I was the one that did them (at least in the beginning.) For a solo-preneur, there is no issue with having all of your procedures in your head; you are the only one performing the task. The problem comes when you want to scale or, in other words, hire somebody who will take over those tasks. And this was my issue. When I first started hiring people to do the tasks that I needed help with, the only way they could get that needed procedural information was to ask me. If they forgot how to do the procedure, they had to ask me again. If they needed the clarify something about the process, once again, they would have to ask me. I didn't have time to do my work because I was busy doing their work, or at least that was how I felt. The truth is I trained them that the only way they could get the information they needed was to get it from me. It wasn't that I was doing their work for them; I didn't provide them with the necessary tools so they could get questions answered without me. I had created a nightmare for myself because I didn't know how to put tasks into a procedure. Once I learned how to do that, everyone was happier. Today's guest is Alicia Butler Pierre, a Jedi master at creating standard operating procedures. It was Alicia that helped me understand the problem I was creating by not having SOP's. She shared a technique using notes cards that allowed me not only to start thinking about writing the SOP's but made it very more comfortable to see, understand, and deliver to my team. She is going to share that same technique with you on today's show. If you own a business, you need SOP's. If you work within a company, you need SOP's. If you do a task repeatedly, you need SOP's. Please welcome Alicia Butler Pierre. More about Alicia Butler Pierre Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 14-year-old operations management firm specializing in business infrastructure for fast growing small businesses. Alicia has a B.S. in Chemical Engineering from Louisiana State University and an MBA from Tulane University. She's also a certified Lean Six Sigma Black Belt and has authored business content generating over half a million combined views across various online platforms. Alicia hosts the weekly Business Infrastructure: Curing Back Office Blues podcast. She's also the author of the Amazon bestseller, Behind the Façade: How to Structure Company Operations for Sustainable Success. Committed to doing the right things the right way, Alicia's mantra is "to leave it better than you found it." Links mentioned On This Episode: Trace was recently feature on the Business Infrastructure Podcast Alicia Butler Pierre on LinkedIn Alicia Butler Pierre on Twitter Business Infrastructure.TV Equilibria, Inc. Scranton Associates Virtual Assistants GoCanvas Books: Behind the Facade

Scaling UP! Nation! , we are a community! And as a community, we can get through anything. During this time of uncertainly, we must stay proactively positive. As we socially distance ourselves, how do we stay connected? More specifically, how are you staying connected? Are you reaching out to people and letting them know you are thinking about them? How are you punctuating the positives? Get yourself in the habit of recognizing positive things. Focus on things you can do, not things you cannot do. Choose to be proactively positive. To help with this, the Rising Tide Mastermind is hosting The Proactive Webinar Series. This week Cindy Miller, communications expert will tell us how we should be communicating with our customers. To register for this free webinar, go to http://scalinguph2o.com/webinar. We will have a new speaker (expert in their field) every Thursday at 1pm. Please help us spread and share this link. Remember to be proactively positive.

During this time of crisis, we need to focus on what we can do to stay the course. We want to help you come out strong on the other end! That's why the Rising Tide Mastermind is hosting the Proactive Webinar Series. These webinars are completely free, so share this link with anyone you think can benefit. Our speakers will help advise us on what to focus on as we navigate this uncertain road. Join us Thursday at 1 PM EST! Thursday, March 26 at 1 PM Cindy Miller will be sharing Crisis Communications in a Coronavirus World: In today's new normal, strategic communications is more important than ever. We'll explore what smart companies are doing to protect and promote their brand with communications that put people first, embrace greater good, and provide transparency to customers. Thursday, April 2 at 1 PM Adam Lean will be sharing what metrics we need to be looking at during this time. He will also share tips on how we can use these metrics as navigation tools through any time. Thursday, April 9 at 1 PM Adam Shapiro will be sharing What the Heck Should Sales Do with EOS®?: Whether you are currently implementing EOS or are just EOS-curious, you can prepare your sales team with a few EOS lessons. He will also share with us how we should be considering sales during these unprecedented times. Sign up below to get the link to join Thursday's webinar! ​ We invite you to join us Thursday, 3/26, 4/2, & 4/9 at 1 pm to hear from some great speakers on how to sustain your business during this Pandemic. Send me the link! We won't send you spam. Unsubscribe at any time. Powered By ConvertKit

130 The One About The Tools I Use Episode 130: Show Notes Scaling UP! Nation! Thank you! Why am I thanking you? Well, you're fantastic. More specifically, you have helped me with this podcast in so many ways. Here's what you do: You listen to the podcast. You get great guests for me to interview. You tell others to listen to the podcast. You give me questions to help with future episodes. And the list goes on. Today's episode is from some questions that the Nation! has asked. They are specific topics that I have brought up on the show before but needed more clarity. I created this episode to help you with some of the tools I use that help me. To be fully transparent, I have a unique opportunity and perspective to help water treatment companies and individuals. I have insight into how they can be of use for water treaters. Some of the items we are talking about today are tools I have developed and facilitated specifically for the water treatment industry. These products and services will create a commission or fee that will come back to me. Tool #1: Roth IRA A task I do that I love is meet one on one with people. A 'one to one' is where I devote a specific time to talk with someone about anything they would like to discuss. Typically, it is around goals or an issue, but I never know what topic someone will bring up. Most recently, people have been asking me about savings. Excuse the rant, but schools are not preparing people with how they need to save money for their long-term goals. Schools are not even preparing incoming students for the barrage of credit cards they will get as a new college student. The lack of knowledge and abundance of credit card debt has led many young people not to know what to do. So, by default, they do nothing, at least in the savings department. I want people to know you have to pay yourself first. Otherwise, no one else will do it for you. What do I mean by 'pay yourself first'? Get a Roth IRA. Put $100 a month into it, and you will have a great savings plan started. Many younger people I speak with tell me that "I don't want to lose access to my money." Well, with a Roth, you can take out your contributions without any penalty. I believe you cannot afford not to do this. The best time to start is today. Compound interest is a game-changer. The more time your money has, the more your money will work for you. Please talk to a financial advisor to start contributing to a Roth IRA today. Tool #2: Virtual Assistant Using a Virtual Assistant is a tool that has been a real game-changer for me. As I am sure you know, you cannot do everything. Sometimes even trying will paralyze us into doing nothing. A few years ago, a friend told me about how he uses a Virtual Assistant (VA) to help him with tasks. Honestly, as much as the idea of having somebody help me, the sense of not knowing who the person was or how to delegate work to them paralyzed me. I did nothing for several months until my friend told me how concerned he was about how stressed I was getting. His conversation lead me to hire my first VA. Since that time, I have learned not only how to delegate, but how to create effective communication between myself and my virtual staff. If this sounds like something that could help you, let me help you through my experiences. Go to www.scalinguph2o.com/va to learn how we can help. Tool #3: Calendars and Time Blocking Time management is another issue that many water treaters struggle with. I have found that most do not keep a calendar. So, my biggest tip here is to start keeping a calendar. Anytime you commit your time to something, put it in your schedule. Your calendar should be a tool that you can use to see all of your commitments. Another tip around the topic of time management is how to get non-time specific items done. For this, I use a tool called time blocking. All this means is I block an amount of time in my calendar to work on tasks. But here is the critical part, I don't do anything else while I'm working in that time block. I let people know I'm working on a time block and not to disturb me unless it is an emergency. These two tips will help you get things done. Implementing these boundaries will help you hold yourself accountable to do them. Tool #4: Audible People also ask me when I have time to read as much as I do. The truth is, I don't. I found a tool called Audible that reads to me in the car. With this tool, I'm able to get to where I need to be while reading. Two years ago, I read 65 books in a year using Audible. My grandfather told me that if I didn't take time to read, I wouldn't keep my mind open to learning when the opportunity showed itself. Reading encourages learning and keeps your brain, looking for learning opportunities. If you would like to try Audible for free, please go to www.scalinguph2o.com/audible. Tool #5: Leadership Teams I have dedicated several shows to a simple system for running your business more efficiently. Many people have asked me if I cou

129 The One That Helps You with Sales Presentations Episode 129: Show Notes Nation! a water treater must wear many hats. You have to be fluent in plumbing, electricity, chemistry, physics, and even psychology, to name a few. Our job never gets boring. We are always learning and taking on new challenges. One of the duties that I didn't mention in the list above was sales. It doesn't matter what you are doing in your job; you are always selling something. It could be your service, yourself, or even the actual account. To be successful in water treatment, we must all sell. Our guest today is Bryan Gray. Bryan teaches others how to sell more effectively by using the psychology we know about the brain. He also addresses why we need to be concise with our sales messages to navigate through a multi-person decision. Today, it seems that with the internet, everyone is an expert. So, Bryan helps us understand how to address that and how to use that to our advantage. The key questions we must answer for potential clients are, "Why you?" and Why now?". Bryan Gray and his team at the Revenue Path Group offer a free e-book called Sales is Broken: Surviving & thriving through the tectonic shift in the Age of Acceleration. It will provide more information as you dig deeper into this subject. I'm sure you will get some great ideas from today's episode. Key Points From This Episode: Radical Polymers [0:00:12] Technical Training Schedule [0:04:05] Fundamentals of Selling [0:10:28] The Limbic Brain [0:16:03] The Transition [0:20:14] How Does The Brain Work? [0:23:18] Failure Point [0:30:19] Prioritize Decision [0:31:50] Helpful Tips [0:33:49] Bryan Gray's Presentation [0:37:25] And A Lot More! Tweetables: "When the pain of staying the same is greater than the pain of change, a potential client will make a decision." @BryanGray @TraceBlackmore #TheOneThatHelpsYouwithSalesPresentations #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #sales #salespresentation #watertreatmentindustry #presentation #howthebrainworks #RevenuePathGroup "70% of the buying journey is done alone in this age of the internet. Technology makes it difficult to differentiate yourself." @BryanGray @TraceBlackmore #TheOneThatHelpsYouwithSalesPresentations #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #sales #salespresentation #watertreatmentindustry #presentation #howthebrainworks #RevenuePathGroup "It's not what you say to a prospect. It's what they hear." @BryanGray @TraceBlackmore #TheOneThatHelpsYouwithSalesPresentations #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #sales #salespresentation #watertreatmentindustry #presentation #howthebrainworks #RevenuePathGroup "The most critical questions to answer when speaking to a prospect are 'why should they choose me?' and 'why should they choose me now?" @BryanGray @TraceBlackmore #TheOneThatHelpsYouwithSalesPresentations #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #sales #salespresentation #watertreatmentindustry #presentation #howthebrainworks #RevenuePathGroup "What motivates your prospective client? Then begin to elevate the threats that you eliminate." @BryanGray @TraceBlackmore #TheOneThatHelpsYouwithSalesPresentations #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #sales #salespresentation #watertreatmentindustry #presentation #howthebrainworks #RevenuePathGroup Links mentioned On This Episode: Radical Polymers Bryan Gray on LinkedIn Revenue Path Group on LinkedIn Revenue Path Group on Instagram Revenue Path Group Company Website MediaSauce Company Website Books: The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results At Home: A Short History of Private Life Beastie Boys Book

128 Pinks & Blues: Tonnage x3 Episode 128: Show Notes Every week you hear me ask for questions from you, The Scaling UP! Nation! and I am happy to report that you answer those requests. One of the topics that have come up from listeners of the show is for me to define why we do certain things in water treatment. Most of your questions have revolved around math. Over the last few Pinks and Blues episodes, I have been answering a few of your questions about equations we all use, but don't know where they came from. Let's do another one today! Today, we will be talking about the mysterious, tonnage times 3 to find the recirculation rate. If you are trying to find the evaporation of a cooling tower, you need to know the recirculation rate. And, because being a water treater is never easy, you can never find that information. At least not easily. Because of this common issue, we have all used the common "rule of thumb" tonnage times 3 equals the recirculation rate. But why and where does it come from? That's what we are going to answer. To calculate the evaporation rate, you usually use this equation: If you have ever wondered why we measure cooling in tonnage, it because it is based on a ton of ice. So, our equation is all about melting a ton of ice. The image below shows how we get a chiller ton: A cooling tower not only has to take out the heat a chiller removes, but also the heat that the chiller creates in that process. With all of that in mind, below proves how we get to tonnage times 3: So there it is, the math does work! I hope that you can now confidently use this equation we have all been using for years. But now, since you understand the equation, it should bring more meaning to you. Key Points From This Episode: Radical Polymers [0:00:10] AWT Training [0:01:43] Doing Math On the Podcast [0:06:46] Evaporation Rate [0:10:22] The Recirculation Rate [0:12:35] Why We Use The Word "Ton" [0:13:32] How To Get Tonnage x3 [0:20:05] And A Lot More! Tweetables: "The more you give to this industry, the more that you will get back. @TraceBlackmore #pinksandblues #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #tonnagex3 #watertreatment #watertreatmentindustry #EvaporationRate #RecirculationRate #MathonPodcast "When you let people know what issues you're having, they can use their experience to answer your question in a different way that will allow you to solve them. @TraceBlackmore #pinksandblues #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #tonnagex3 #watertreatment #watertreatmentindustry #EvaporationRate #RecirculationRate #MathonPodcast Links mentioned On This Episode: Radical Polymers Rising Tide Mastermind Association of Water Technologies

127 The One With Tom Hutchison Episode 127: Show Notes Several months ago, I released a podcast on having multiple generations in the business (EP 104). Since that time, I have heard from several members of the Nation! who wanted to know more about how one generation transitions to another. Many of the original owners of the water treatment companies out there are retiring. So, what should a business do to transition to the next generation properly? At the last Association of Water Technologies conference, Tom Hutchison of HOH Water Technology delivered a paper on this very topic. Tom interviewed 22 business owners of multi-generational businesses and asked them questions around the transition. Tom was gracious enough to come on today's show and share his findings with the Scaling UP! Nation! AWT Multi-Generational Businesses | DOWNLOAD! Key Points From This Episode: Radical Polymers [0:00:10] Rising Tide Mastermind [0:04:03] AWT Training Schedule [0:05:56] 40 Years After In Water Treatment [0:11:30] Multi-Generational Businesses [0:17:15] Reason Why Generations Fail [0:24:50] Start With "Why?" [0:29:16] Family Dynamics [0:35:40] 4 Ways To Transition A Business [0:45:46] Best Time To Talk Transition [0:54:07] Why We Need To Have EOS [0:56:15] And A Lot More! Tweetables: "Things have changed since I was in the field in the '80s and '90s. I think customers have changed, as the market has changed, it is a different world for water treaters today. I think I know all the right answers, but I know what the answers were in 1980, and I am not so sure what they are now in 2019." - @TomHutchison @TraceBlackmore #TheOnewithTomHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #HOH #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #TomHutchison #EOS #multigeneration "Fifty (50%) percent of second-generation businesses are successful, fifteen (15%) percent of third-generation businesses are successful, and five (5%) percent of fourth-generation businesses make it." - @TomHutchison @TraceBlackmore #TheOnewithTomHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #HOH #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #TomHutchison #EOS #multigeneration "There is nothing more important to me with regards to HOH than to make sure that I've properly transitioned to the next generation." - @TomHutchison @TraceBlackmore #TheOnewithTomHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #HOH #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #TomHutchison #EOS #multigeneration Links mentioned On This Episode: Tom Hutchison on LinkedIn HOH Water Technology Radical Polymers Rising Tide Mastermind Association of Water Technologies 122 The One with Reid Hutchison 123 The Other One with Reid Hutchison 104 The One on Generational Diversity 045 The One That Brings Your Team Together 085 The One with the Business Operating System Books: Leaders Eat Last: Why Some Teams Pull Together and Others Don't Dance in the End Zone: The Business Owner's Exit Planning Playbook The Advantage: Why Organizational Health Trumps Everything Else In Business Traction: Get a Grip on Your Business

126 The One That Explains where 120,000 Comes From Episode 126: Show Notes I think that one of the most chaotic fields out there is water treatment. Think about it. Most of your customers don't understand it, and many water treaters can't explain it. Everything can be perfect today and then be off tomorrow. Add to that the fact that most water treaters are only at their accounts every few weeks; there is just so much that can happen. Another entry into the race of chaos is that water is very dynamic; it changes. The system's operational parameters also change. Change is the norm when it comes to water treatment. Because of all this chaos, I seek salvation in math! Did he just say that? MATH? Yes, I did. Math, albeit an unpopular topic or even a scary topic to some, is the only non-chaotic item we have in our world of water treatment. I know several out there in The Scaling UP! Nation! are not fans of math because they have not been properly introduced. I get the privilege of teaching water treatment math for The Association of Water Technologies. When I first started this endeavor, I found that people had a hard time embracing the concepts around some of our mathematics water treatment equations because they did not understand the equation. That is the secret sauce to my math class. Teach the equation to help make sense as to why it works. Basic algebra is as advanced as we get for 90% of all of the equations we use. So, I believe that when a person understands why an equation works, they understand the equation. You can't talk about a water treatment equation without using the words "rule of thumb." This is typically the answer someone will get when they ask to where a constant in an equation comes from. I guess "rule of thumb" sounds better than "I have no idea where that comes from." My self-inflicted task was to find out where all of these rules of thumb came from. Today's episode is the second time I have talked about math on this podcast. I get requests all the time for me to talk about math. After airing episode 116 about the system sizing procedure, I received very positive feedback on how explaining the equation or doing math on the podcast was welcomed. We are going to talk about one of the most used constants or rules of thumb we use in water treatment equations, 120,000. Key Points From This Episode: Radical Polymers [0:00:10] AWT Business Owner's Conference [0:01:43] WQA Conference [0:06:36] The 120,000 Equation [0:09:12] Proving The 120,000 [0:13:45] How To Simplify 120,000 [0:17:12] And A Lot More! Tweetables: "If you don't take time out of your day-to-day to work on your day-to-day, you're not getting better." @TraceBlackmore #TheOneThatExplainswhere120,000ComesFrom #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #pinksandblues #watertreatmentindustry #watertreatment #ruleofthumb #systemvolume "Doing something incorrectly quickly is not fast; it is slow. It will cost you more time, and it will cost you just about every other resource that you can think of." @TraceBlackmore #TheOneThatExplainswhere120,000ComesFrom #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #pinksandblues #watertreatmentindustry #watertreatment #ruleofthumb #systemvolume Links mentioned On This Episode: Radical Polymers Rising Tide Mastermind AWT Business Owners Meeting Water Quality Association 111 The One with Eric Russo, CWT 116 Pinks and Blues: System Volume

125 The One with Justin Ranger, CWT Episode 125: Show Notes I am an advocate for joining an association that contains people in the same type of water treatment as you. Our job is so specific, it can be lonely. You won't exactly find people who do what we do at the local pub. But that is the most likely place to find our kind. Just because water treaters are challenging to find, it doesn't mean that they are not out there. For example, look at the Scaling UP! Nation!, we are over 10,000 strong. It just means that we have to seek each other out intentionally. That is why associations are a great place to join. Associations expose you to educational programs and tasks that better the industry. You will hear about legislation update, breaking news in your industry and so much more. One of the organizations I have been an active member of and promote a good deal on this podcast is The Association of Water Technologies, AWT. Last week the AWT hosted a Business Owners Meeting in Tampa, Florida. For this meeting, owners of water treatment companies can get together in the same room and share experiences to learn how to do business a little bit easier. I look forward to sharing with you what I learn from fellow business owners. My top reason for joining an association is the people you meet. It was someone I met at AWT who encouraged me to start this podcast (Conor Parrish EP 8.) Most episodes you hear from someone that I met through the AWT. And today's guest is from that group. Our guest today if Justin Ranger, CWT. Justin and I will be talking about how he got into this industry to what made him want to get his CWT. We are going to cover much ground today, so please enjoy my interview with Justin Ranger, CWT. More about Justin Ranger Justin is an Account Manager for CH2O, Inc. and is a Certified Water Technologist through the Association of Water Technologies. Ever curious, he pursued multiple degree paths (though he realized he needed to pick just one if he wanted to graduate) in math, chemistry, engineering, and philosophy while earning his bachelor's degree from Boise State University. After graduating, he entered the water treatment industry, where he was able to use his interdisciplinary background and critical thinking skills to solve problems. Key Points From This Episode: Rising Tide Mastermind [0:00:03] Water Treatment Community [0:03:32] The Technical Training & Seminar Schedule [0:07:00] The CWT [0:18:54] Justin's Day To Day Experience [0:26:41] Lockout Tags [0:37:46] Overcoming Common Issues [0:45:26] How To Be The Best Water Treater [0:48:16] And A Lot More! Tweetables: "The industry is relatively new in terms of the last 150 years; I think that people are going to want to see professional credentials when selecting and hiring water treaters or water treatment companies @JustinRanger @TraceBlackmore #TheOnewithJustinRangerCWT #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #CH2O #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #JustinRanger #12weekyear "It's good to educate ourselves, so we know the difference between when the responsibility falls with us and when it falls on the customer. We can help with the catalyst." @JustinRanger @TraceBlackmore #TheOnewithJustinRangerCWT #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #CH2O #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #JustinRanger #12weekyear "Be an excellent water treater: Know your trade well, and do the right things in terms of protecting the equipment, being a professional, and being an asset to the customer in every aspect." @JustinRanger @TraceBlackmore #TheOnewithJustinRangerCWT #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #CH2O #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #JustinRanger #12weekyear "Don't wait for somebody else to teach you, take the initiative to go out and find the information for yourself." @JustinRanger @TraceBlackmore #TheOnewithJustinRangerCWT #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #CH2O #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #JustinRanger #12weekyear Links mentioned On This Episode: Justin Ranger on LinkedIn CH2O Inc. Rising Tide Mastermind 13 Week Year Planning Association of Water Technologies 120 Another One with Dr. Janet Stout Part 1 121 Another One with Dr. Janet Stout Part 2 Books: The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months

124 The One That's all about the International Water Conference Episode 124: Show Notes Nation!, you know I talk a lot about the Association of Water Technologies, AWT. However, there are so many water-related organizations out there. I wanted to share some other ones with you. Today we are speaking with Jim Summerfield and Jay Harwood, who volunteers with The International Water Conference, IWC. I ask them all the questions I thought you would want to know about the IWC! The IWC is holding its annual conference in San Antonio, Texas, November 8 -12, 2020. Their show is larger than the AWT and organized differently. If you haven't seen how papers are submitted, it is worth going just for that. They are currently accepting abstracts for papers at their upcoming conference. So, if you are interested in that, go to https://eswp.com/water/iwc-call-for-papers. The deadline for papers is March 6, 2020. I would encourage you to take a look at different water-related organizations you can join to broaden your perspectives. You never know what you don't know. Being active in organizations exposes you to new people and new ideas. Being an active member helps raise the tide in the entire water treatment community. Please enjoy my interview with Jim and Jay. Key Points From This Episode: Radical Polymers [0:00:12] AWT Technical Training Schedule [0:01:40] What is IWC? [0:07:13] How To Join The Organization? [0:13:05] Volunteering Experience [0:19:35] Why You Need To Attend IWC? [0:28:02] What is PFAS? [0:34:30] 2021 Conference [0:38:16] One Thing To Know About IWC [0:42:26] And A Lot More! Tweetables: "We're all trying to make money, but at the same time, we have a passion for doing what we do." - @JayHarwood @TraceBlackmore @IntlWaterConf #InternationalWaterConference #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #IWC #JimSummerfield #JayHarwood #AWTTrainingandSeminars #WaterTreatment #Seminars #IntlWaterConf #IWC80 "We want to educate people more about the conference. For example, the papers are a big hook. As an attendee, it's great because you get to learn more." - @JimSummerfield @TraceBlackmore @IntlWaterConf #InternationalWaterConference #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #IWC #JimSummerfield #JayHarwood #AWTTrainingandSeminars #WaterTreatment #Seminars #IntlWaterConf #IWC80 "It is not just about holding a membership card that will do nothing for you. You have to get involved in those organizations, and by giving yourself to those organizations, you will get back ten-fold." @TraceBlackmore @IntlWaterConf #InternationalWaterConference #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #IWC #JimSummerfield #JayHarwood #AWTTrainingandSeminars #WaterTreatment #Seminars #IntlWaterConf #IWC80 Links mentioned: Jay Harwood on LinkedIn Jim Summerfield on LinkedIn Radical Polymers AWT Business Owners Meeting International Water Conference Website

123 The Other One with Reid Hutchison Episode 123: Show Notes Last week we heard from Reid Hutchison of HOH. Reid told us about how he started in the industry and many more exciting things about himself. One of the many items that he and I share is that we both use the Entrepreneurial Operating System to help run our companies. EOS is one of the tools that I can say has made my team better, thereby making my company better. EOS is a consolidation of tools that any business can use to run the company. The analogy that is used more often than any other is a computer operating system and a program running within that operating system, like a word processor. EOS is the operating system, and your company is the word processor. The tools in EOS give you a framework that any company can use to run more effectively and efficiently. Like so many others, I was taught to be a water treater; running a business was secondary. EOS has made all the difference. I had the privilege of interviewing some of the top tiers of EOS on the podcast. Mark Winters on episode 38 and Mike Paton on episode 85. If you have any questions about EOS, I highly recommend you listen to these episodes. In addition to our discussion of EOS, Reid and I continue to explore a host of topics. Please enjoy the conclusion of my interview with Reid Hutchison of HOH. Key Points From This Episode: Radical Polymers [0:00:11] Rising Tide Mastermind [0:01:53] Attend To A Training [0:03:32] CWT Examination [0:07:41] Clean Water Projects [0:18:39] How To Learn New Things In Water Treatment [0:29:39] How To Get The Podcast On Your Feed [0:32:06] Weirdest Thing In Water Treatment [0:35:58] Advice For New Water Treater [0:39:59] Biggest Lesson In Water Treatment [0:46:58] The Therapy Question [0:45:12] And A Lot More! Tweetables: "Scaling UP H2O was my introduction to the wild world of water treatment." - @ReidHutchison @traceblackmore #TheOtherOneWithReidHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #RadicalPolymers #sponsoredepisode #EOSJourney #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #ReidHutchison "There are always new problems to solve in water treatment." @ReidHutchison @traceblackmore #TheOtherOneWithReidHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #RadicalPolymers #sponsoredepisode #EOSJourney #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #ReidHutchison Links mentioned On This Episode: Reid Hutchison on LinkedIn Reid Hutchison Company Website Rising Tide Mastermind Radical Polymers AWT Business Owners Meeting WEX Global 2020 038 The One That Shows Us How to Run Our Business w/ Mark Winters 085 The One with the Business Operating System Books: How to Be a Great Boss Traction: Get a Grip on Your Business What the Heck Is EOS? Rocket Fuel: The One Essential Combination That Will Get You More of What You Want from Your Business The Personal MBA Myths and Mortals 12 Rules For life

122 The One with Reid Hutchison Episode 122: Show Notes As water treaters, we all have many things in common. Our commonality is what allowed Scaling UP! H2O to form and grow a community called the Scaling UP! Nation! One of my favorite questions to ask members of the Nation! is: "how did you start in the industry?" While the answers can sometimes be similar, there is always a uniqueness to each one. I like this question because it reminds me that we all start at the same place; we all had the first day. How we get to that first day might be different, experiencing that first day galvanizes us all into a group called water treatment professionals. I asked that same question to today's guest, Reid Hutchison of HOH. I first met Reid at an AWT Technical Training Seminar that he was at because he heard me mention it on the podcast. I liked him right out of the gate! In case you missed a previous show or two, my advice was that if you are practicing the same type of water treatment as me, you should attend the technical training the Association of Water Technologies hosts. This advice also included attending both the Fundamentals and Applications training and the Technical training. (Fundamentals and Applications training is for someone who has been in the industry for three years or less.) The Technical training is for those preparing for their Certified Water Technologist designation. Most people attend one or the other. Many think that since they have been in the business for several years, they have nothing to gain on the Fundamentals and Applications side. To this, I say nye, nye. The AWT strategically adds topics to the F&A seminar and deletes them from the Technical seminar to help with time and overall understanding. If you don't attend both, you are missing information. It is also a chance to connect with new water treaters and customers. Reid talks about his experience with the seminars and so much more. As a member of the water treatment community, you are sure to relate to Reid and take away a lot of useful information. Please enjoy my interview with Reid Hutchison. Key Points From This Episode: Radical Polymers [0:00:13] Business Owner's Meeting [0:01:56] Before Getting Into The Family Business [0:09:47] How To Manage Working With Relatives [0:13:45] EOS Journey [0:20:25] EOS Advice To Issues [0:31:20] Learnings From AWT Training & Seminar [0:37:51] Different Kinds Of Speaker [0:50:10] How To Make Math Interesting On Podcast [0:54:43] Takeaways From Technical Training Seminar [0:57:59] Take Notes Effectively [1:00:15] And A Lot More! Tweetables: "People that want to grow and succeed are willing to ask hard and challenging questions." @ReidHutchison @traceblackmore #TheOneWithReidHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #RadicalPolymers #sponsoredepisode #EOSJourney #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #ReidHutchison "Even if you don't own a water treatment business, you do own what you do. @traceblackmore @ReidHutchison #TheOneWithReidHutchison #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #RadicalPolymers #sponsoredepisode #EOSJourney #AWTTrainingandSeminars #goalplanning2020 #TechnicalTraining #ReidHutchison Links mentioned On This Episode: Reid Hutchison on LinkedIn Reid Hutchison Company Website Radical Polymers AWT Business Owners Meeting WEX Global 2020

My hope as you listen to episode 120 and 121 is that you are starting to feel empowered to understand this preventable disease and that you are feeling equipped with better tools to fight this battle. Dr. Janet Stout has always been a strong supporter of the water treatment community and Scaling UP! H2O. In this two-part episode, Janet fills us in on what has taken place in the world of "legionellology". Janet created this term to better capture the work she does. Among this update includes the revision of ASHRAE's 188, The Centers for Medicare and Medicaid Services position, and even some new bacteria guidelines you may never have heard of. I know you will receive a wealth of information about legionella from these two episodes. Please talk to your customers and help them understand that we all play a part in this "grey battle" called Legionellosis Prevention. Until a standard gives us guidelines, we have to partner with facility owners and managers to help them make better decisions. Key Points From This Episode: Rising Tide Mastermind [0:00:04] Establishing A Water Management Team [0:02:08] Text And Flow Diagram [0:03:58] Control Measures, Monitoring And Control Limits [0:05:42] ASHRAE 188 [0:11:17] Best And Worst Plans [0:13:41] Proper Way Of Testing Legionella [0:15:28] "CMS" (Centers For Medicare And Medicaid Services) [0:20:26] And A Lot More! Tweetables: "Don't collect the sample right where you added the biocide or right after you add the biocide. Collect the sample right before the next dosing and away from where the dosing is occurring." (How to collect samples for legionella) - Janet Stout @traceblackmore #AnotherOneWithDrJanetStout #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #legionella #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #DepressedCoolingTower #LegionellaDisease #7habits #goalplanning2020 "Test to protect. It's not hard. We can do it, and if we do it, we will end legionella's disease. - Janet Stout @traceblackmore #AnotherOneWithDrJanetStout #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #legionella #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #DepressedCoolingTower #LegionellaDisease #7habits #goalplanning2020 #SpecialPathogensLab #Pathogens #Lword #BadBlood #Traction #AtomicHabits Links mentioned: Janet Stout on LinkedIn Rising Tide Mastermind Special Pathogens Lab AWT Business Owners Meeting EP9: The L Word 120 Another One with Dr. Janet Stout Part 1 Books: Bad Blood by John Carreyrou Traction: Get a Grip on Your Business by Gino Wickman Atomic Habits by James Clear

It is hard to believe that the last time I had a complete show featuring Dr. Janet Stout was in July of 2017. That was only episode 9, making her one of my first guests! Since that time, she has been on a few shows when I ran into her at various conventions we both attended. Janet has always been a strong supporter of the water treatment community and Scaling UP! H2O. Since airing the interview with Janet back in 2017, I would have thought that by now, we would have seen more movement on legislation around the topic of legionellosis prevention. There has been a multitude of legionella outbreaks over the last three years, including a significant one in my hometown of Atlanta, GA. Today, most of us are still waiting for our cities to catch up to what other countries have been doing for years. While we wait, almost every party involved has questions on how to proceed in the prevention of Legionnaires Disease. Owners confuse a water treatment program with a Water Management Plan. Whether you like government getting involved or not, I think we can all agree that having a standard to conform to is better than having the "grey lines" most of us have to navigate through today. In this two-part episode, Janet fills us in on what has taken place in the world of "legionellology". Janet created this term to better capture the work she does. Among this update includes the revision of ASHRAE's 188, The Centers for Medicare and Medicaid Services position, and even some new bacteria guidelines you may never have heard of. I know you will receive a wealth of information about legionella from these two episodes. My hope is you also are empowered to understand this preventable disease. How are we supposed to fight a battle without any tools? Sure, we have the tools, but our customers are not allowing us to use them in many cases due to cost and a general misunderstanding of responsibilities. Please talk to your customers and help them understand that we all play a part in this "grey battle" called legionellosis prevention. Until a standard gives us guidelines, we have to partner with facility owners and managers to help them make better decisions. Janet Stout's Specialties: Legionella and waterborne pathogens Key Points From This Episode: Rising Tide Mastermind [0:00:04] New Year's Resolution [0:01:45] AWT Business Owner's Meeting [0:04:10] What's New With Legionella? [0:08:21] Legionella's Disease [0:15:18] Depressed Cooling Tower [0:22:51] Biggest Misconception About Legionella's Disease [0:24:40] And A Lot More! Tweetables "Don't rinse your CPAP devices in tap water, you are opening yourself up to legionella's disease. " - Janet Stout @traceblackmore #AnotherOneWithDrJanetStout #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #legionella #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #DepressedCoolingTower #LegionellaDisease #7habits #goalplanning2020 "Most of the cases of legionella's disease that are occurring in the United States and around the world are associated with the building water distribution systems, particularly the warm water systems." - Janet Stout @traceblackmore #AnotherOneWithDrJanetStout #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #legionella #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #DepressedCoolingTower #LegionellaDisease #7habits #goalplanning2020 "A plan without a test result, is meaningless." - Janet Stout @traceblackmore #AnotherOneWithDrJanetStout #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #legionella #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #DepressedCoolingTower #LegionellaDisease #7habits #goalplanning2020 Links Mentioned On This Episode Janet Stout on LinkedIn Rising Tide Mastermind AWT Business Owners Meeting EP9: The L Word Books: 7 Habits of Highly Effective People - Stephen Covey

119 The First One of 2020 Episode 119: Show Notes Nation! Happy 2020!! Everyone gets excited about the New Year. Some look at it as a fresh start. Others look at it as a time to get things accomplished. And I know some look at it as 11 months until you have to produce results for the end of the year. (I see you out there!) Last year, I took Nation through a process I do every year called SCOLL and SMART. I talked about SCOLL on the previous week's episode when I wrapped up my year of Scaling UP! H2O. If you missed it, listen to that episode first. Today's episode is about planning the upcoming year. I do this with a tool called SMART. SMART is a tool that allows you to get results from your goals. SMART stands for: Specific Answer the questions: * "What is to be done?" * "How will you know your goal is completed?" Describe the results (end product) of the work to be done. Write your description in such a way that anyone reading the objective will most likely interpret it the same way. Specific goals are observable. Observable means that somebody can see or hear (physically observe) what you are doing. Measurable (use measurement) Answers the question: * "How will you know it meets expectations?" Define the objective using assessable terms (quantity, quality, frequency, costs, deadlines, etc.). It refers to the extent to which you evaluate against a standard. An objective with a quantity measurement uses terms of amount, percentages, etc.. A frequency measurement could be daily, weekly, 1 in 3. A goal with a quality measurement would describe a requirement in terms of accuracy, format, within university guidelines. Achievable Achievable answers the questions: * "Can the person do it?" * "Can the measurable objective be achieved by the person?" * "Does he/she have the experience, knowledge, or capability of fulfilling the expectation?" * "Can it be done giving the time frame, opportunity, and resources?" Each of these items must be included in the SMART objective if they will be a factor in the achievement. Relevant Answers the questions: * "Should it be done?" * "Why?" * "What will be the impact?" Time-Oriented Answers the question: * "When will it be done?" It refers to the fact that an objective has endpoints and checkpoints built into it. Sometimes a task may only have a due date. It might signify the end of the task, or it might launch you into the start point of another. Sometimes a task has several milestones or checkpoints along the way to help you or others assess how well something is going. Checkpoints are reminders to allow for corrections or modifications to ensure that results meet expectations. Other times, an employee's style is such that the due dates or milestones are there to create a sense of urgency that helps them to get something finished. We've created a downloadable that will help you through this process. Click here to download your S.M.A.R.T Objectives Worksheet. Another one of my favorite techniques to get things accomplished is running a 12-week year. Most of us wait until year-end is upon us to take action with our objectives. Human nature is to create urgency when time is running out. The 12-week year plan takes advantage of that natural mindset by chopping up the year into 12-week segments. The 12-week year uses the SMART tool and combines it with a scorecard around metrics that you will hit every week. Brian Moran wrote a book called The Twelve Week Year and I highly recommend reading it. Using this technique will allow you to get more done in 12 weeks than others do in a year. Click here for another downloadable that will walk you through the Twelve Week Year. Please Note: In the episode I refer to it as the 13-Week Year. This is because I use it over a period of thirteen weeks. Thanks for understanding! Key Points From This Episode: Think And Grow Rich [0:00:05] The Rising Tide Mastermind [0:00:35] Atomic Habits [0:03:08] Wins and Loses Last Year [0:04:51] What is S-M-A-R-T? [0:08:05] The 13 Week Year [0:14:03] How Much Do You Plan? [0:19:40] The Recap [0:21:20] Five (5) Minute Journal [0:22:53] And A Lot More! Tweetables: "Most of us don't have a problem in planning, most of us have a problem in execution." @traceblackmore #TheFirstOneof2020 #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #13weekyear #5minutejournal #thinkgrowrich #atomichabits #goalplanning2020 "Always re-evaluate your plans." @traceblackmore #TheFirstOneof2020 #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #13weekyear #5minutejournal #thinkgrowrich #atomichabits #goalplanning2020 "When it comes to goal planning, less is more." @traceblackmore #TheFirstOneof2020 #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbey

118 The Last One Of 2019 Episode 118: Show Notes Nation! It's almost 2020! Where did 2019 go? Last year I shared with all of you how I set my goals. After that show aired, I received a lot of great comments on how others were using that information. So why not do that again this year? I think it is essential to evaluate how the current year went before you start planning for next year. Doing so allows you to understand what life is telling you. Your life and your results are always critical indicators of how things are going and what you should be doing. We need to take the time to listen to what life is telling us. To bring this into perspective, I like to ask myself why I was successful at the items I accomplished and why I was not with the things I didn't? Then I can key in on what needed to happen or didn't happen to create success. Another tool I use to help with this prospective is called SCOLL. SCOLL stands for: Successes Challenges Opportunities Lessons Learned In this episode, I take you through SCOLL on my past year's experiences with Scaling UP! H2O. I hope you use my example to start your year-end and next year planning off right. Happy New Year! Key Points From This Episode: Rising Tide Mastermind [0:00:32] What is "SCOLL"? [0:03:45] The Challenges Of The Show [0:07:24] Opportunities [09:10] Lessons Learned [0:12:21] 5 Minute Journal [0:18:41] How To Use The Journal [0:25:08] And A Lot More! Tweetables: "Be sure to take your advice." @traceblackmore @kahleenedelman #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #TheLastOnefor2019 #FiveMinuteJournal #Journal #7habits #ThinkGrowRich "Our words are gifts to people." @kahleenedelman @traceblackmore #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #TheLastOnefor2019 #FiveMinuteJournal #Journal #7habits #ThinkGrowRich "If you can figure out what's getting in the way of your goals, you will be unstoppable reaching them." @traceblackmore @kahleenedelman #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #TheLastOnefor2019 #FiveMinuteJournal #Journal #7habits #ThinkGrowRich "We need to take the time to listen to what life is telling us." @traceblackmore @kahleenedelman #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #TheLastOnefor2019 #FiveMinuteJournal #Journal #7habits #ThinkGrowRich Links Mentioned On This Episode: Rising Tide Mastermind Ep 22: The One with Tim Fulton 066 The Last One of 2018 092 The One About My TED Talk Experience 114 The One Where We Talk Masterminds 115 The One With Marketing Expert Jeff Henderson 117 The One With Temperament Expert, Kathleen Edelman Books mentioned: The Five Minute Journal I Said This, You Heard That – Workbook: Kathleen Edelman Think And Grow Rich - Napoleon Hill 7 Habits of Highly Effective People

117 The One With Temperament Expert, Kathleen Edelman Episode 117: Show Notes Nation! I am so excited to bring this show to you. As I mentioned in last week's episode, learning about the four temperaments is hand's down one of the most useful things I did this year. It has helped ALL of my relationships. You are probably are asking yourself: What is a Temperament? This show will answer that for you. My guest is Temperament expert, Kathleen Edelman. Her mission is to help people use words that build others up. She says that the words we use when we speak are our gift to others. That statement should make us want to think about our words more carefully! Kathleen explains what the four temperaments are by defining the needs, manipulation techniques, strengths, and weaknesses. This information is invaluable as we related to others. Have you ever had a conversation with someone, and the person takes your meaning in a different way than what you meant to say? I have found that this used to happen to me all the time. After working with Kathleen, I have learned techniques on how to communicate best with others. Kathleen understands that different people respond to words differently. She has mastered how to identify what words to use and gives us the tools to do the same thing. Please join me in welcoming Kathleen to Scaling UP! H20. Key Points From This Episode: Think and Grow Rich [0:00:04] Rising Tide Mastermind [0:00:36] I Said This, You Heard That Workbook [0:05:02] Kinds of Temperaments [0:10:37] Understanding Temperaments [0:15:22] Acceptance to Temperaments [0:20:55] Temperament Strengths [0:23:07] Responsibility Of A Listener [0:35:13] Communication [0:46:55] Know Your Temperament [0:49:05] And A Lot More! Tweetables: "Most of communication lands on the listener not the person speaking." @kathleenedelman @traceblackmore #TheOneWithTemperamentExpert #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #Isaidthisyouheardthat #KathleenEdleman #temperments "Most of the time we listen to respond. Instead, we should listen to understand." @kathleenedelman @traceblackmore #TheOneWithTemperamentExpert #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #Isaidthisyouheardthat #KathleenEdleman #temperments "The reason we have conflict is mostly miscommunication. What causes you not to pause, can cause so much damage because words are powerful. " @kathleenedelman @traceblackmore #TheOneWithTemperamentExpert #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #Temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #Isaidthisyouheardthat #KathleenEdleman #temperments "Initiate the pause, celebrate the differences and show grace." - @kathleenedelman @traceblackmore #TheOneWithTemperamentExpert #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #temperament #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #Isaidthisyouheardthat #KathleenEdleman #temperments Links Mentioned On This Episode: Rising Tide Mastermind I Said This, You Heard That Website Kathleen Edelman on LinkedIn Kathleen Edelman on Instragram I Said This, You Heard That on Instagram I Said This, You Heard That on Facebook I Said This, You Heard That on YouTube Books mentioned: I Said This, You Heard That – Workbook: Kathleen Edelman Think And Grow Rich - Napoleon Hill 7 Habits of Highly Effective People

116 Pinks and Blues: System Volume Episode 116: Show Notes I am so grateful for the members of the Scaling UP! Nation! I have the best audience in all of podcasting. To great content every week every episode, I beg the Nation! to help me by asking questions they would like for me to answer. The Nation! has responded to that call once again! Today, a friend of the show, Eric Russo, of episode 111, asks about the rules of thumb when it comes to determining volume in a closed-loop system. If you have ever heard me speak on this topic, you know I don't trust rules of thumb. But I do accept math. WARNING: This episode contains MATH. Today's episode is about how I use math to determine how much volume is in a closed-loop system. Below are the calculations I talk about on the show. Estimating System Volume: Πr2 x 7.48 x pipe' Π = 3.14 R = half the pipe diameter and then square that number (must be in feet) Pipe = 7.48 the conversion to get feet of pipe into gallons Titration Drop Manipulation: SDC / (NV / OV) = NDC SDC= Standard or Original drop count in ppm NDC = New drop count in ppm NV = New volume OV = Original volume Volume Calculation: (120,000 x NaNO2) / Δ x (conversion) = Gallons in the system NaNO2 = the lbs. Of sodium nitrite added to the system Δ = the change in NaNO2 in the system from your addition Conversion = if you are using a nitrite test (not a sodium nitrite test), you will need to account for the fact you added sodium nitrite and only tested for nitrite. The conversion will be 1.5 120,000 the conversion/axiom that 1 pound of anything in 1,000 gallons of water will yield 120 ppm Nitrite test procedure courtesy of Aquaphoenix: https://www.aquaphoenixsci.com/resources/procedures/?fileid=7368 Test Species Conversion: What we add / what we test = conversion factor Key Points From This Episode: Rising Tide Mastermind [0:00:35] Journaling [0:04:24] Rules Of Thumb [0:08:38] Calculating The System Volume [0:10:06] Calculation For Pipe [0:12:32] Compounded Addition [0:15:45] Nitrite Test & Sodium Nitrite Test Procedure [0:23:11] Get A Copy Of 5 Minutes Journal [0:32:55] And A Lot More! Tweetables: "Setting goals is the first step into turning the invisible into the visible." @TonyRobbins @traceblackmore #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #systemvolume #PinksandBlues #TitrationDropManipulation #VolumeCalculation "If you can figure out your losses and what was getting in your way, you can quickly turn those into wins." @traceblackmore #Masterminds #MastermindGroup #RisingTide #CWT #IWC #AWT #scalingupnation #scalinguppodcast #scalinguph2o #scalingupandbeyond #traceblackmore #systemvolume #PinksandBlues #TitrationDropManipulation #VolumeCalculation Links Mentioned On This Episode: Rising Tide Mastermind 103 The One About What a Water Treater Fears Ep 22: The One with Tim Fulton 114 The One Where We Talk Masterminds Robbins Research International, Inc. (Tony Robbins) 111 The One with Eric Russo, CWT Books mentioned: The Five Minute Journal Think And Grow Rich - Napoleon Hill

115 The One With Marketing Expert Jeff Henderson Episode 115: Show Notes Working in our day to day can be consuming, so consuming we sometimes forget how to market ourselves. When we are not the ones communicating our story, we can't control the message. Or even worse, we forget why we are doing what we are doing. That's where today's guest is going to help us. Today's guest is Jeff Henderson, one of the best marketing people around. Jeff has an impressive resume. It includes working for The Atlanta Braves, Chick-Fil-A, and North Point Ministries. I'm going to guess what you are thinking; one of these things does not look like the others. Jeff went from selling chicken sandwiches to be the lead pastor at a church. Jeff brilliantly intertwines how secrets of the non-profit world can help the for-profit world. Just imagine what if your team loved their job so much that they were willing to do it for free. That is what the non-profit world experiences every day. Wouldn't it be great to learn from that perspective? Join me as I interview Jeff about his new book, Know What You're FOR. You are sure to get some great information that you can put to use, today. Jeff's book is available by going to scalinguph20.com/for Please welcome, Jeff Henderson! Key Points From This Episode: Radical Polymers [0:0:11] Rising Tide Mastermind [0:01:47] Bookkeeping and Repricing [0:03:31] Taxes and Social Media Platforms [0:06:00] Plan the Holidays [0:09:30] Abraham Lincoln [0:14:50] Profit and Non-Profit [0:21:23] Advice from Jeff Henderson [0:30:23] Use of Social Media [0:38:31] System in Taking Down Notes [0:48:31] Great Big Change [0:52:59] Jeff's Motivation [1:04:03] Wildest Dream [1:07:22] And A Lot More! Tweetables: "Great businesses combine purpose with your purchase. Don't just sell a product. People want to buy products that are doing good for the world." - @JeffHenderson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithMarketingExpert #JeffHenderson #Marketing #ScalingUPandbeyond #theforbook #TheForCompany #PurposeandProfit #thankfulFOR "Leaders are repeaters." - @JeffHenderson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithMarketingExpert #JeffHenderson #Marketing #ScalingUPandbeyond #theforbook #TheForCompany #PurposeandProfit #thankfulFOR "All great big change begins with you." - @JeffHenderson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithMarketingExpert #JeffHenderson #Marketing #ScalingUPandbeyond #theforbook #TheForCompany #PurposeandProfit #thankfulFOR "One of the best gifts you can give to your team is to be the healthiest and most inspired version of yourself." - @JeffHenderson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithMarketingExpert #JeffHenderson #Marketing #ScalingUPandbeyond #theforbook #TheForCompany #PurposeandProfit #thankfulFOR Links Mentioned On This Episode: Jeff Henderson Website Jeff Henderson on LinkedIn Jeff Henderson on Twitter ScalingUpH20.com/radical ScalingUpH20.com/mastermind Books mentioned: Think And Grow Rich - Napoleon Hill Know What You're FOR - Jeff Henderson

114 The One Where We Talk Masterminds Episode 114: Show Notes This week we are getting ready for our 2020 goals. But before we get started on the next year, we are going to analyze the current year. What have you accomplished this year? Why did these items get accomplished? What did you not get accomplished this year? Why didn't these items get accomplished? On today's show, we welcome returning guest, Tim Fulton. Tim is my business coach. Over the years that I have known him, he has given me a wealth of advice. One of these nuggets of advice, he gave me was to join a Mastermind Group. Now you are probably asking yourself, what's a Mastermind Group? And because we anticipated you asking that question, Tim is going to help explain exactly what a Mastermind Group is on this episode. Please welcome Tim Fulton. Key Points From This Episode: Radical Polymers [0:0:25] Tim Fulton [0:04:11] Think And Grow Rich [0:07:45] Group of Friends [0:11:40] Five People To Spend The Most Time With [0:15:12] Group Diversity [0:18:47] Accountability [0:23:40] Growth [0:27:06] Type Of Commitment [0:31:14] Rising Tide Mastermind [0:34:44] And A Lot More! Tweetables: "In your life, have you had a group of people that you enjoy being around, that you learn from, and that hold you accountable? That's the basics of a Mastermind group." @TF_SBM @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide "You are the average of the five people you spend the most time with." - Jim Rohn @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide "The more I give to the group, the more I get back." @TF_SBM @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide "When you engage with others, they can give feedback and ask more questions to allow you to examine issues in a way you never thought of." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide "We are definitely not built to do life by ourselves. There's something that happens when two or more people get together. @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide "A rising tide raises all boats." - JFK @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereWeTalkMasterminds #CWT #mastermind #AWT #ScalingUPandbeyond #TimFulton #TraceBlackmore #radicalpolymers #sponsoredepisode #smallbusinesmatters #risingtide Links Mentioned On This Episode: Tim Fulton - "Small Business Matters" Tim Fulton on LinkedIn Tim Fulton on Twitter Vistage Worldwide, Inc. ScalingUpH20.com/radical ScalingUpH20.com/risingtide Books mentioned: Think and Grow Rich by Napoleon Hill

113 Pinks and Blues: Questions From the Nation!, Using Your Five Senses Episode 113: Show Notes Pinks and Blues: Questions From the Nation!, Using Your Five Senses Nation!, once a again friend of show James McDonald, CWT is trying to help us become better water treaters. James wants to know "how do we use our five senses to be better water treaters?" While I answer his question, I don't think there is just one answer. After listening to this episode, ask yourself these questions: How would you answer, "how do we use our five senses to be better water treaters"? What can you do differently now you are thinking about your 5 senses? How can I protect my 5 senses? This question just goes to show how it's not always the tough technical questions that make us better. It's thinking about the common, everyday things that truly make us better at our job. Thanks James! If you have a question for me to answer on Scaling UP! H2O or if you want to be featured on Scaling UP! H2O with your question, simply click on the "Leave Voicemail" button on the left side of our homepage, or go the show ideas page. Key Points From This Episode: Episode Sponsor: Radical Polymers [0:00:23] Question from James McDonald [0:03:36] Sense of "Sight" [0:06:19] Fight or Flight Reaction (Smell) [0:10:41] Normal Vs Abnormal Sound (Hearing) [0:14:32] Sense of "Taste" [0:17:12] Sense of "Touch" [0:22:28] And A Lot More! Tweetables: How do we use our five senses to be better water treaters? @James McDonald @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond #fivesenses How do we use our five senses to make sure that everything we're doing is the right thing and that we are continuously getting better in a safe way? @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond #fivesenses "Ask questions before acting." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond #fivesenses "We must take care of our five senses; they help us in our jobs and help us enjoy life." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond #fivesenses #TraceBlackmore Links Mentioned On This Episode: Episode Sponsor: Radical Polymers Michael Standish on LinkedIn Ep 14: The One with Mike Standish Ep 21: The One with James McDonald 049 The One with James McDonald, Again James McDonald on LinkedIn

112 The One Where Trace Is Interviewed By Mark Lewis Episode 112: Show Notes This episode is all about lessons learned from when your friend, Mark Lewis, CWT, comes to your office. You see, Mark and I are both SCUBA Divers. We decided that we were going to celebrate Industrial Water Week by going SCUBA Diving in The Florida Keys. Pretty great idea, huh? You might have even seen the post we did during Industrial Water Week letting you know what we were doing. As it turned out, Mark had other plans in addition to going SCUBA Diving with me. Mark planned another one of his turn the table around interviewed with me. You must give it to him with all the planning he did to make this happen. Mark knew I was working on podcast episodes the day he was coming in. So, he knew if he timed his arrival correctly, I would be in the middle of recording. Thereby ensuring my recording equipment would be on and ready to go. He then had one of the members of the Blackmore Enterprises team lure me out of my recording studio (my office.) When I returned, Mark was sitting at my interview table with a stack of questions waiting to interview me. Wow, didn't expect that... So, please join Mark as he interviews Trace Blackmore, CWT. Key Points From This Episode: Trace's Favorite Episode [0:03:20] The biggest accomplishment [0:07:17] Reasons for starting the podcast [0:08:43] Praises and Criticisms [0:14:06] People to bring on the show [0:18:45] Organic Phosphate (O.P) Test [0:26:28] The lightning round [0:30:15] Vision in the next 100 episodes [0:34:47] Behind the scenes: Excellent team [0:42:54] And A Lot More! Tweetables: "Let your good be good until it can be better. And let your better be better until it can be your best." - Mark Lewis @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereTraceIsInterviewedByMarkLewis #CWT #ASHRAE #AWT #ScalingUPandbeyond #MarkLewis #TraceBlackmore "Communication is two people getting together, sharing ideas and walking away with something bigger than what they entered the conversation with." - @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWhereTraceIsInterviewedByMarkLewis #CWT #ASHRAE #AWT #ScalingUPandbeyond #MarkLewis #TraceBlackmore Links Mentioned On This Episode: Mark Lewis on LinkedIn 031 The One with Mark Lewis 034 The Other One With Mark Lewis, CWT Tim Fulton - "Small Business Matters" Tim Fulton on LinkedIn Ep 22: The One with Tim Fulton 092 The One About My TED Talk Experience EP1: A New Podcast for Water Treaters EP2: Meet the Host

111 The One with Eric Russo, CWT Episode 111: Show Notes I am sure I have shared with the Nation! before that I love hearing from people who listen to the Scaling UP! H2O podcast. At last year's AWT Convention and Expo, I met Eric Russo. Eric told me that he absolutely loved the Scaling UP! H2O podcast. He went on to say it was the perfect format for a water treater because we drive so much. What else are you going to do during "windshield" time? Eric graciously shared with me some ideas he had about guests and topics. We also started to get to know each other during that encounter. So, I invited him to come on Scaling UP! H2O. You will soon learn why I am so impressed with Eric. Join me as I interview, Eric Russo, CWT. More about Eric Russo: Eric Russo is the New England Area Manager for Suez. He has been working in the water treatment industry since 2012 after earning a BS in Chemical Engineering. Eric obtained his Certified Water Technologist designation in 2017 and most recently completed his MBA in Marketing in 2018. He takes a process-oriented view of how value is delivered to the customer and continuously improves upon internal systems to consistently and more efficiently achieve the desired result. Eric has worked with teams to design and implement a company-wide cloud-based CRM/ERP solution. Key Points From This Episode: Eric Russo's Advice [0:05:30] Catalytic Converter [0:07:05] Obtaining CWT Designation [0:14:16] Taking a Computer Based Test [0:20:01] Being A Young Professional [0:25:15] Customer Resource Management (CRM) [0:29:45] Advice On Putting Up The Software [0:33:38] Metrics To The Service Process [0:34:40] Recommendation On Leading Metrics [0:39:34] And A Lot More! Tweetables: "Don't only focus on efficiency, but also factor and effectiveness." - Eric Russo @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithEricRussoCWT #CWT #ASHRAE #AWT #ScalingUPandbeyond Links Mentioned On This Episode: Eric Russo, CWT on LinkedIn Million Dollar Maverick by Alan Weiss The Advantage by Patrick M. Lencioni The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins The 10X Rule: The Only Difference Between Success and Failure by Grant Cardone The Checklist Manifesto: How to Get Things Right by Atul Gawande 102 The Other One with Colin Frayne, CWT 101 The One with Colin Frayne, CWT Colin Frayne on Linkedin

110 Pinks and Blues: Boiler Surging Episode 110: Show Notes Pinks and Blues: Questions From the Nation!, Boiler Surging Nation! Once again, we have a show because one of the members of The Scaling UP! Nation! gave us a topic to talk about. Adam Sites, CWT sent us a voicemail about boiler surging. His frustration was that the water treater always gets blamed. And he's right, we do. When in doubt, blame the water treater is a phrase that rings true to most of us. However, as much fun as it is to joke about this. I do think we share in the problem of our customers not understanding what it is that we do. As a group, water treaters don't explain what it is that they do. That leaves our talents to be explained as mystic voodoo and that leads to customers making bad choices when we are not onsite. Join me as I try to answer Adam's inquiry to the best of my ability. There is no substitution for being there. Since I am not there, I share with you some of my experiences that I have had in dealing with this issue. Do you want to be featured on Scaling UP! H2O with your question? Simply click on the "Leave Voicemail" button on the left side of the our homepage, or go the the show ideas page. Key Points From This Episode: 2019 Last Quarter [0:01:20] Conferences And Seminars [0:03:21] Low Water In Boiler [0:06:45] Water Boiling [0:10:05] Bottom Blowdown [0:13:59] 2 Types Of Valves [0:15:32] Surging [0:21:00] Freebies [0:26:16] And A Lot More! Tweetables: "The solution to pollution is dilution." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond "If we don't understand the equipment that we are treating, we could not do our job to the best of our ability." - Jay Farmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond Links Mentioned On This Episode: Adam Sites on LinkedIn Jay Farmerie on Linkedin

109 The One with Super Villain Royalty, Brian Fisk Episode 109: Show Notes Nation! You have heard me speak on this show previously about going to trade association functions to expand your knowledge level. Going to these events is also a great way to expand your network. I love meeting new water treaters. By this, I mean new to the industry water treaters and new to me water treaters. We, as water treaters, all have a story in us, and I love to hear it! Taking my advice, I went to the ASHRAE trade show this past January. It was huge! You can hear all about it on episode 73. When you listen to this episode, you hear me interview people I already know and people I just met. Truthfully, I didn't expect to find some of the people I already knew at that trade show. People like Gary Garcia and Colin Frayne of episodes 101 and 102. I think this goes to show when you do try to expand your network, you will surprisingly find people you know in places you don't expect. One of the new people I met was Brian Fisk. Brian struck me as an enthusiastic water treater. And... He is a fan of Scaling UP! H2O. How could I not immediately like him? As we spoke at the ASHRAE show, it was clear we had a lot in common and he had some great stuff to share. Why not have him share it on the world's favorite industrial water treatment podcast? Please enjoy my interview with Brian Fisk. Key Points From This Episode: Water Conferences [0:03:42] Brian's Transition [0:10:54] How Valuable Water Treater Is? [0:16:24] Getting Along With Different Generations [0:18:32] Convincing A Client [0:23:19] Tips On Servicing [0:26:50] CWT (Certified Water Technologist) [0:30:15] Common Bad Practices [0:32:40] Getting Into Water Treatment Industry [0:33:32] And a lot more! Tweetables: "Make sure that you're fixing the problems before it becomes a problem." @BrianFisk @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE "You can have all the answers in the world but if you can't convey them well, then they're just going to fall in deaf ears." @BrianFisk @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE "A rising tide raises all boats." @traceblackmore @BrianFisk #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE Links Mentioned on this episode: Brian Fisk on LinkedIn Company Website 064 The One with the Youngest CWT Books: The Automatic Customer: Creating a Subscription Business in Any Industry Mastering the Complex Sale Drop by Drop: Articles on Industrial Water Treatment: James McDonald

108 Pinks and Blues: Cooling Tower Feed Episode 108: Show Notes Pink and Blues: Questions From the Nation!, Cooling Tower Feed Option I hope you had a great time celebrating industrial water week. I also hope part of your celebration included listening to an episode of Scaling UP! H2O each and every day last week. The next Industrial Water Week is October 5th, 2020. So, start your celebration planning early to beat the rush! You have heard me ask the Scaling UP! Nation! For help in topics for this show. Today I am going to answer one of those questions from one of our Nation! Members. Jinapat wants to know what the different ways are to feed inhibitor on a cooling tower controller. Thank you Pat! So, today's episode is all about Pat's question. Join me (and Pat) as we learn about all the different feed options for putting inhibitor into a cooling tower (I even though a bit extra in there too, biocide feed.) Do you have a question you want me to answer on Scaling UP! H2O? Simply click on the "Leave Voicemail" button on the left side of the our homepage, or go the the show ideas page. Key Points From This Episode: Schedule For IWW 2020 [0:01:46] Questions For Trace [0:06:30] Different Feed Options [0:10:10] Bleed After Feed [0:12:28] Ways To Feed Cooling Towers [0:16:32] P-TolueneSulfonic Acid (PTSA) [0:19:32] Biocide Feed [0:23:54] Sodium Hypochlorite [0:30:20] Oxidation Reduction Potential [0:32:48] And a lot more! Tweetables: "Don't write everything's good on a service report. Everything is not good, there's always something you can do there to make something a little bit better." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #CoolingTowerFeed #CWT #ASHRAE Links Mentioned on this episode: EP3: Controllers with Tom Tinney Jim Lukanich on LinkedIn Jim Lukanich Episode: EP10: The One with Jim Lukanich Jinapat Yoswattana, CWT on LinkedIn

107 Day 5 Of Industrial Water Week (Careers) Episode 107 (Day 5): Show Notes Industrial Water Week, Day 5: Careers It's hard to believe, we are on our last days of celebrating Industrial Water Week. If you haven't done anything to celebrate, it's not too late. We have heard from people who are having special parties to celebrate. Here, we went out for tacos. Because when you think of water treatment, you think of tacos, right? Well, it was fun. So, however, you choose to celebrate, we hope that this podcast has been part of your celebratory activities. On this Careers Friday, we are back at the AWT Convention talking to more Scaling UP! Nation! Members: I know you have heard me say before, I love my job. I can't imagine doing anything else. So, what better way to wrap up the week than to reflect on being an Industrial Water Treater. Key Points From This Episode: The Most Amazing Job [0:00:38] Getting Into CWT [0:04:26] The Highest Professional Designation [0:05:47] Winning The Ray Baum Award [0:07:54] The Prestigious Founder's Award Winner [0:11:09] Learn About Insurance [0:20:21] Polymer Technology Tip [0:23:54] Wrap Up of AWT Convention And Expo [0:24:33] And A Lot More! Tweetables: "The thing that makes people most happy is not money, love or stuff but achieving your goals. That is what encouraged me to get my CWT designation." - Amy Pollock @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond "Being a water treater doesn't just mean you treat water. There's so much that we all do. And that is something to celebrate." - Michelle Farmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond "Every water treater needs to understand the degree of magnitude and the potential risk that is presented to them. Everything from small accounts to the very largest account that you have. It's a people business with many personalities involved. Know your risk!" - Mike Highum @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond "My number one tip for water treaters: Use the right product for the right application." - Mike Standish @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond Links Mentioned on this episode: Amy Pollock on LinkedIn Greg Wannemuehler on LinkedIn Brent Chettle on LinkedIn Michelle Farmerie on LinkedIn Ep12: The One with Michelle Farmerie Michael Highum on LinkedIn (McGowan Insurance Group) 025 The One On Insurance Mike Standish on LinkedIn Ep 14: The One with Mike Standish Tyler Cooper, CWT on LinkedIn (Premier Water & Energy) Casey Walton on LinkedIn (Walton Technologies) Steve Jacobs on LinkedIn Ellaine Lee on LinkedIn (R2J) Semra Gul on LinkedIn

107 Day 4 Of Industrial Water Week (Wastewater) Episode 107 (Day 4): Show Notes Industrial Water Week, Day 4: Wastewater It's a dirty job, but someone must do it. That someone is us, the Industrial Water Treater. Today we are celebrating Wastewater Thursday. Wastewater is all about taking something out of our discharge water that came from our process. Most municipal plants require that the water they receive has a minimum water quality so that it will not harm their biological population. It's all about the "bugs." A few months back we did 2 shows devoted to wastewater with our guest, Kevin Kope- episodes 78 and 79. Many water treaters have told me what a helpful resource these shows are. Feel free to incorporate re-listening to them during your celebration today. In the meantime, we are back at the AWT convention here from Scaling UP! Nation Members. Key Points From This Episode: WasteWater [0:00:30] Metals Precipitation [0:03:30] Supplier Of The Year [0:06:54] The Young Professional Council [0:08:24] Common Things In The Convention [0:11:09] Tips From Mark Lewis [0:14:47] Offers in Peabody Engineering [0:19:33] Free Enterprise Server Application [0:21:18] QCPR Device [0:23:25] And A Lot More! Tweetables: "Just because you get a number, it's gotta be the number that you can believe in and accept. Whatever you do, don't just run a test and say that's the number because that's the number it is." - Mark Lewis @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #WastewaterThursday #AWT #CWT #ScalingUPto100andbeyond Links Mentioned on this episode: Kevin Cope on LinkedIn (Brentagg) 078 The One with The Waste Water Guy (Part 1) 079 The One with The Waste Water Guy (Part 2) Matt Freije on LinkedIn - Supplier Of The Year 083 The One About Water Management Plans Patrick Manning on LinkedIn Ty Thomas on LinkedIn Mark T. Lewis on LinkedIn 031 The One with Mark Lewis 034 The Other One With Mark Lewis, CWT Tom Cass on LinkedIn (Aqua Laboratories, Inc.) Doug Frassa on LinkedIn Mark Peabody on LinkedIn (Peabody Engineering & Supply, Inc.) Lori McPherson on LinkedIn (Walchem) Charlie Heineman, CWT on LinkedIn

107 Day 3 Of Industrial Water Week (Cooling) Episode 107 (Day 3): Show Notes Happy Industrial Water Week everyone! Today, Day 3, of our weeklong holiday is all about Cooling. Yesterday was about boilers. Since we put heat (BTU's) into something, today we have to cool it down. We are taking BTU's out of something. In most processes, heat is a byproduct that slows the process down. The more widgets a machine makes, the hotter that machine gets. The hotter the machine gets, the fewer widgets that machine can make. And that's where we come in. Getting heat out of our process and sending it to a place we don't care about it is key to our job. The less heat we have, the more widgets we can make. That means the widget factory can be more profitable. Our job as an industrial water treater is to make that process as efficient as it possibly can be. After all, the heat transfer medium they are using is the lifeblood of the whole operation. As we celebrate Cooling Wednesday, we are back at the AWT conference. Join me as I continue to interview fellow Scaling UP! Nation! Members and take you inside the conference. Key Points From This Episode: The Legionella Expert [0:02:03] Next Generation Culture Test [0:04:06] Supplemental Disinfection [0:06:24] Filming Amines With Logan [0:09:37] Pure Water For The World [0:12:00] Ideas For The Show [0:17:54] To Young Professionals [0:22:36] What is Endotherm? [0:24:55] Panel Builder Program [0:26:33] Talking With Michael Byerley [0:27:44] At The Lovibond Booth [0:28:47] And a lot more! Tweetables: "When nobody is having dialogue around legionella, nobody is getting anywhere. Start talking to your clients because that is a tide that will raise all industrial water treatment boats. " @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond "Water is what brings us all together and Pure Water for the World provides that most basic need for people." - Rye Thompson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond "Water Treatment is not just for those in the industry, but for everyone!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond Links Mentioned on this episode: AWT Website Pure Water For The World, Inc. Janet E. Stout Episode: EP9: The L Word Kristin Majeska on LinkedIn (IDEXX) Alberto Comazzi on LinkedIn Logan Manaranche on LinkedIn 091 The One That's All About Filming Amines (Closed Loops and Cooling Towers) Carolyn Meub Episode: 081 The One about Pure Water for the World Rye Thompson on LinkedIn Jim Lukanich on LinkedIn Jim Lukanich Episode: EP10: The One with Jim Lukanich Ep 15: The One with Jack Walker Will Wilson on LinkedIn (EndoTherm) Brian Katarski on LinkedIn (AquaPhoenix) Michael Byerley on LinkedIn (Global Water Technologies) Robert Reynolds, CWT on LinkedIn

Episode 107 (Day 2): Show Notes Happy Industrial Water Week Scaling UP! Nation! We are celebrating Day 2 of Industrial Water Week. Day 2 is all about boilers. One of the ways I like to think about our job is that we are heat transfer, efficiency managers. That means we take heat from one place and transfer it to another as cost-effectively as possible. When we talk about boilers, we are putting heat into the system, so that heat can do some work. This work might be to power something, or it could just be to heat something. Either way, the steam boiler is the "workhorse" of our modern-day world. On this special holiday episode, we are back at the Association of Water Technologies Annual Convention. Where we talk a bit about steam boilers and chat with friends of our show. Happy Day 2 of Industrial Water Week. Key Points From This Episode: All About Boilers [0:00:43] Tips from Larry Pannell [0:03:39] Questions for Laura Sanders [0:07:54] The Upcoming AWT President [0:09:43] Appreciating Thomas Branvold [0:12:26] Upgrading with Tom Tinney [0:14:40] Learnings at The Convention [0:18:18] The Young Professionals [0:21:01] Cool Stuff In 2019 [0:22:45] Industrial Week 2020 Schedule [0:24:14] Understanding H2trOnics [0:24:45] pH Meter [0:26:00] Interview with Scott Olson [0:28:45] And a lot more! Tweetables: "This (AWT) is one of the few organizations where vendors have an opportunity to participate in committees and contribute something meaningful. In return the water treatment industry benefits as a whole. - @TomTinney @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #boilertuesday #AWT #CWT #ScalingUPto100 "The number one tip for water treaters: If it wasn't written, it wasn't done." - @JayFarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #boilertuesday #AWT #CWT #ScalingUPto100 Links Mentioned on this episode: Larry Pannell on LinkedIn Laura Sanders on LinkedIn Reid Hutchison on LinkedIn Adam Dumler on LinkedIn Matt Black on LinkedIn Chris Golden on LinkedIn Scott W. Olson on LinkedIn Marodi Cribari Filming Amines Episodes 089 The One That's All About Filming Amines (General) 090 The One That's All About Filming Amines (Boilers) 091 The One That's All About Filming Amines (Closed Loops and Cooling Towers) EP3: Controllers with Tom Tinney 093 The One with Jay Farmerie, CWT 094 The Other One with Jay Farmerie, CWT 062 The One with the Pulsafeeder Guy

107 Day 1 Of Industrial Water Week (Pretreatment) Episode 107: Show Notes Industrial Water Week, Day 1: Pretreatment Happy Industrial Water Week Nation! We have an entire week that is devoted just for us, the Industrial Water Treater. Last year, a friend of the show, James McDonald launched this holiday to help us celebrate how awesome our job is. Industrial Water Week is always the first full week in October. Here is what we celebrate: Pretreatment Monday Boiler Tuesday Cooling Wednesday Wastewater Thursday Careers Friday There is just so much to do in our job, our holiday requires more than just one day to celebrate. We get a whole week! Today we celebrate pretreatment. Pretreatment is anything that we do to improve water quality to make it more acceptable for a specific end use. That means filters, water softeners, dealkalizers, and the list goes on. Today, as we celebrate industrial water week, think of all the things we use in our pretreatment processes. To help us celebrate this awesome holiday week, we took our recording gear to the Association of Water Technologies Annual Convention to take you right into the action. Please enjoy. Key Points From This Episode: Industrial Water Week Celebration [0:00:30] Pretreatment Monday [0:01:35] Who is Responsible For IWW Holiday? [0:05:06] AWT Online Training Modules [0:07:22] The Youngest CWT [0:10:45] Advantage Controls [0:13:45] Young Professional Happy Hours [0:18:08] Random Interviews [0:24:04] And a lot more! Tweetables: "Get here however you can! Show up. Be involved. Be part of the AWT. You won't regret it!" - Jason Turcsanyi @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100 "Industrial water treaters are awesome! Industrial water treatment is awesome! And it just makes sense that we have an entire week to celebrate! " @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100 "We have the best job and the best industry in the world. We all need to celebrate it!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100 Links Mentioned on this episode: Ep 21: The One with James McDonald 049 The One with James McDonald, Again 064 The One with the Youngest CWT Dan Morris on LinkedIn Michelle Farmerie on LinkedIn Brady Benson on LinkedIn Jason Turcsanyi on LinkedIn Mauricio Nieto on LinkedIn Griffin Rial on LinkedIn Peter Myers on LinkedIn Bill Hildebrand on LinkedIn

106 The One with the Agnostic Equipment Guy Episode 106: Show Notes Nation! I know your favorite thing in the water treatment industry is the equipment we use. Well, maybe not... But it is something that we must use to run our programs when we are not there. Many of us are loyal to a particular brand and model of equipment. There is nothing wrong with that as long as you know what your options are outside of your "comfort zone." I have found by working with other water treaters that many of us learn how one thing works, get comfortable with it and stop. That is not ok. We have to keep apprised of what equipment is out there to make our systems better. Our guest today is Blaine Nagao of H2Tronics. Blaine is a longtime friend and colleague of mine. We met through the Association of Water Technologies. Specifically, when he would do the equipment training portion at technical training. I still remember things I learned from him in the class. Blaine agreed to come on the show and talk with us about a few things we should consider when it comes to equipment. Please get ready to enjoy my interview with Blaine Nagao. Key Points From This Episode: AWT Annual Convention & Expo [0:00:30] Industrial Water Week [0:01:53] Audible (Reading Tool) [0:03:31] Water Treatment Equipment [0:04:38] Equipment Baselines [0:10:02] Additional Functions Of Controllers [0:13:05] New Technology For Pumps [0:15:44] 3 Ways To Verify Pumps [0:18:03] Familiarizing The Equipment [0:18:32] Installations [0:19:41] How To Improve Installations? [0:20:54] Choosing A Brand You Want To Use [0:28:44] Time Saving Tips [0:32:06] What H2TrOnics Does? [0:44:18] And a lot more! Tweetables: "Do as much as you can ahead of time!" @BlaineNagao @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 "Treat every installation like it's a reflection of yourself and your company." @BlaineNagao @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 "Learn about the equipment that is running your programs." @traceblackmore @BlaineNagao scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 What are 5-10 things that you need to know how to troubleshoot for your equipment? @traceblackmore @BlaineNagao #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 "When you elevate your water treatment program, you are showing customers that you are staying on top of all of their water treatment needs. You're also making ways to save them energy and water!" @traceblackmore @BlaineNagao #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 Links Mentioned on this episode: Blaine Nagao on LinkedIn H2trOnics, Inc. Horse tradin' by Ben K. Green The Terminal List by Jack Carr The Machine: A Radical Approach to the Design of the Sales Function by Justin Roff-Marsh The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt

105 The Other One That's All About Scale Episode 105: Show Notes A few weeks back I did and episode on Scale http://scalinguph2o.com/98. Truth be told, this is such a complex topic, one episode is not enough. I continue that conversation today. Learn more about one of the most difficult things for us to deal with in our job. Key Points From This Episode: Calcium Carbonate [0:01:10] Learn More in Scaling UP! Episodes [0:04:05] Total Dissolved Solids [0:04:46] Sweet Tea [0:10:52] Concentration Ratio [0:15:36] Threshold Inhibition [0:21:14] Crystal Modification [0:22:06] Dispersion [0:23:06] Tips from Trace [0:33:57] And a lot more! Tweetables: "The solution to pollution is dilution." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnethatsallaboutscale #scale #watertreatment #ScalingUPto100 "Make sure you understand what you are doing, because if you do not, the result could be disastrous."@traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnethatsallaboutscale #scale #watertreatment #ScalingUPto100 Links Mentioned on this episode: 031 The One with Mark Lewis 034 The Other One With Mark Lewis, CWT EP9: The L Word 086 Pinks and Blues: Alkalinity 083 The One About Water Management Plans

104 The One on Generational Diversity Episode 104: Show Notes Never before have we had 4 generations working together in the same workplace. So, it just stands to reason that we would have issues in dealing with multiple generations working together (in that same workplace) that we have never had to deal with before. Today's guest is Jeff Butler. Jeff is an expert when it comes to understanding the generations. He uses his expertise to help the Scaling UP! Nation understand what the generations are and how we can work better together. He especially goes into understanding Millennials better from their mindset. Join me as I find out more about understanding the different generations. Key Points From This Episode: Different Generations [0:07:04] Generation X [0:09:29] Multi-Generation Common Issues [0:15:02] Outdated [0:19:03] EOS (Entrepreneur Operating System) [0:26:06] Motivate the Millennial [0:29:02] Power of Social Media [0:34:27] And a lot more! Tweetables: "All across the levels in the workplace, authenticity was being sort of a catalyst that people were jumping towards us." @iamjeffbutler @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneonGenerationalDiversity #GenerationalDiversity #Millennials #ScalingUPto10#ScalingUPto10 "Stop being worried about the "HOW" and look more at the "WHAT" is being done." If the "WHAT" is great, the task is actually being done, that's fantastic." @iamjeffbutler @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneonGenerationalDiversity #GenerationalDiversity #Millennials #ScalingUPto10#ScalingUPto10 Links Mentioned on this episode: Jeffery Butler on LinkedIn Jeffery Butler on Twitter Jeffery Butler Company Website Books: The Key To A New You The Authentic Workplace Judgment in Managerial Decision Making Never Die Easy: The Autobiography of Walter Payton The Medal of Honor

103 The One About What a Water Treater Fears Episode 103: Show Notes When my assistant, Carla and I were setting up our production calendar a few months ago, we noticed that a release date was going to fall on Friday the 13th. That made me think of Jason Voorhees. But it also made me think about doing a show about what water treaters fear. A fear Factor episode, if you will... I requested that the Scaling UP! Nation! let me know what they feared as water treaters. The list of items you came back with wasn't inclusive of ghost and goblins or even Jason Voorhees, but real things that happen to us every day. Today's episode is my reveal of that list. But I don't stop there. I let you know how to deal with that fear. Please enjoy the scariest water treatment show ever. Happy Friday the 13th! Key Points From This Episode: Cold Calling [0:01:05] The "Height" [0:03:05] Feedback Call [0:04:17] Produce Revenue [0:06:33] Forgetting To Run A Test [0:10:30] Losing An Account [0:13:32] A Call At 3AM [0:17:01] Unfamiliar Equipment [0:18:21] Getting Bored With The Job [0:19:51] Not Knowing The Right Answer [0:25:00] Freaky Story [0:28:27] And a lot more! Tweetables: "Keep some procedures with you especially for the tests that you don't run on a regular basis." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutWhataWaterTreaterFears #fearfactor #watertreatment #watertreatmentindustry #ScalingUPto100andbeyond "Think outside of the box. That's proving to the customer what you're worth is." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutWhataWaterTreaterFears #fearfactor #watertreatment #watertreatmentindustry #ScalingUPto100andbeyond "Make a commitment." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutWhataWaterTreaterFears #fearfactor #watertreatment #watertreatmentindustry #ScalingUPto100andbeyond "Your test kits is a tool that works for you, you do not work it!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutWhataWaterTreaterFears #fearfactor #watertreatment #watertreatmentindustry #ScalingUPto100andbeyond "Help me with my fear of running out of material as I have helped you on today's fear factor episode. Give me some show ideas and give me some guest recommendations and I will be happy!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutWhataWaterTreaterFears #fearfactor #watertreatment #watertreatmentindustry #ScalingUPto100andbeyond Links Mentioned on this episode: 7 Habits of Highly Effective People Show Ideas & Guest Recommendations

102 The Other One with Colin Frayne, CWT Episode 102: Show Notes There was just too much wisdom from Colin to fit in one week. So, he's back. Colin Frayne, CWT joins us for the conclusion of his interview. Sit back, relax and enjoy my interview with Colin. Key Points From This Episode: Trends and Expectations [0:01:04] Learning Fundamentals [0:05:03] Companies Key Metrics [0:06:45] Identifying and solving problems [0:12:31] Tips from Colin Frayne [0:37:12] And a lot more! Tweetables: "If you want to be in this business, you got to be a player. And that means developing your skills technically, financially, and networking with people and all the rest of it." - Colin Frayne @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto10 "There's actually no other better networking system, than to start with AWT." - Colin Frayne @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 "Never stop learning, never stop trying to improve yourself, never stop trying to find challenges, because it's solving challenges that becomes the most rewarding thing in this business." - Colin Frayne @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 "Associate yourself with people who have knowledge that you want." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 Links Mentioned on this episode: Colin Frayne on Linkedin AWT

101 The One with Colin Frayne, CWT Episode 101: Show Notes Nation! you have heard him before on Scaling UP! H2O. I've interviewed him at AWT events, IFMA events and ASHRAE Events. But I have never interviewed him on a regular episode of our podcast. I'm talking about none other than Colin Frayne, CWT. Colin has been involved in my water treatment training since 2002 when I first saw him at an Association of Water Technologies Technical Training Seminar. Colin had just come out with his water treatment books around that time. He graciously signed them for me, although I left those books behind when I started my own company. Since that time, I have replaced the books and continued to utilize Colin as a resource. Join me as I interview Colin Frayne, CWT Key Points From This Episode: Understanding Water Treatment [0:3:23] Getting started and involved [0:05:58] Resources and more [0:18:45] Companies/Suppliers Objectives [0:20:37] Staying involved with AWT [0:23:19] Exchange Forum [0:31:44] Recognition of Water Technologists [0:34:48] Getting involved in Lawsuits [0:37:28] And a lot more! Tweetables: "If you love what you do, you don't work a day in your life." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 "You have to keep on learning on this business. There's just so much to learn and none of us are going to be true masters." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 "You've got to enjoy this business and but to enjoy it, you gotta keep on learning." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 "If the company doesn't grow, no one does well. So, your job is to be a cash generator and you can generally generate more cash if you know more!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 Links Mentioned on this episode: Colin Frayne on Linkedin AWT Cooling Water Books Cooling Water Treatment Principles and Practices: Charts and Notes for Field Use Cooling Water Treatment: Principles and Practice Boiler Water Books Boiler Water Treatment Principles and Practice: Charts and Notes for Field Use Boiler Water Treatment, Principles and Practice, Vol. 1 Boiler Water Treatment, Principles and Practice, Vol. 2

100 The 100th One Episode 100: Show Notes Can you believe it, I can't! This is Scaling UP! H2O's 100th episode! If you are a listener of the show, you have heard my voice 100 times. Unbelievable... Hosting this podcast has become a passion of mine. Several years ago, I didn't even know what a podcast was, now I'm celebrating 100 episodes of having a podcast. During the past 100 episodes, I have learned a great deal about several things. On this episode we are going to celebrate not only what was done over the last 100 episodes, but what we learned, like these: The importance of having community in our industry? a.) I don't think I can take credit for it, but I have seen a shift in how water treaters reach out to fellow water treaters. Before the show, I didn't think crossing company lines was a common practice. But since the show started, I have had several individuals let me know that they have befriended other water treaters and they have both benefited from the new relationship. The podcast gave creation to The Scaling UP! Nation! The Scaling UP! Nation! has become the community for industrial water treaters, and I think that is amazing. I am humbled to be the tribe leader of our Nation! Other people think there is a need for the podcast: a.) When I started on 4/4/2017, I would have been happy if my company's team would have listened to the show. To date we are over 10,000 listeners in over 64 countries and growing every day. If this show didn't fill a need, we wouldn't have numbers like that. GO Scaling UP! Nation! It's all about the guests: a.) This podcast was the first experience I had interviewing someone, outside of a job opportunity. I learned how others in the podcast community conducted interviews and morphed it to my own style. Interviewing was something I used to fear, now I find it very enjoyable. I have learned so much. Not just how to interview, but on a multitude of topics like how to be a better listener. Additionally, our guests have been fantastic, not only are they knowledgeable, that are at the top in their field. Thank you to all of our guests! The list goes on but suffice it to say, I have experienced so many wonderful things in the past 100 episodes. Thank you for being a listener of Scaling UP! H2O. I truly wouldn't have been able to get to 100 without you! Please enjoy this 100th episode. I know I enjoyed bringing it to you and look forward to the next 100! Key Points From This Episode: Our humble beginning [0:02:05] Significance of 4-4-2017 [0:04:08] Trace's Favorite Story [0:05:50] Mark Lewis [0:07:25] Why Scaling UP! H2O? [0:09:11] Our Listeners a.k.a Scaling UP! Nation [0:10:38] Message from Charlie Cichetti [0:18:25] Message from Kevin Cope [0:22:43] Message from Michelle Farmerie [0:26:43] Message from Conor Parrish [0:29:56] James McDonald (Our Biggest Fan) [0:34:03] What's Coming Up? [0:39:53] Question from Listeners [0:40:52] How A Podcast Is Produced? [0:46:13] And a lot more! Tweetables: "If you ever get information from somebody, and it could be critical, it could even sound like somebody is being judgmental about you-- take a deep breath and listen to what they are saying" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTechnologist #WaterTreatmentindustry #AWT #ScalingUP!behindthescenes #ScalingUPto100 "If you're gonna be in the industry, why not be the best and then prove to others that you've achieved that." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTechnologist #WaterTreatmentindustry #AWT #ScalingUP!behindthescenes #ScalingUPto100 "Joining associations like the AWT will help you become a better water treater." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTechnologist #WaterTreatmentindustry #AWT #ScalingUP!behindthescenes #ScalingUPto100 "I want this podcast to be a catalyst that makes us all make the water industry better!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTechnologist #WaterTreatmentindustry #AWT #ScalingUP!behindthescenes #ScalingUPto100 Congratulations! I know your serving your industry here because you have a big heart to share your expertise to bring in guests not just within this industry but related to this industry. And even those that are just business and encouraging, and pro tips. And I really like the variety of guests you have." @CharlieCichetti @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTechnologist #WaterTreatmentindustry #AWT #ScalingUP!behindthescenes #ScalingUPto100 "Great service to the AWT and to the water treatment industry!" Kevin "This podcast has been one of the BEST things that has ever happened to this industry! @auntieseashell @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTe

099 The One About Health Insurance Episode 99: Show Notes As an employer and a business owner, I know how important it is to take care of the people that allow our businesses to function. If it were up to me, my team would want for nothing. However… With the changing climate of benefits and pricing of those benefits, some items can be out of reach. I have spoken with several company owners who used to have great benefit plans only to have to cut back on their offerings due to high price increases. Most of these owners express a concern that the people that work for them do not understand the strain these price increases can have on the company. Sometimes all the employee sees is a cut back in benefits. It is my hope that this show will educate both employers and employees about the twisting road of health care benefits. Our guest today is Allison De Paoli (dih-PAULY). Allison is an expert on health care benefits. Her superpower is being able to look outside of the box to find unique solutions that others might not of thought of. This episode will help you understand not only the issues behind your health insurance plan, but give you some things to think about and do. Key Points From This Episode: Health Insurance [0:00:32] Encouragements [0:05:04] Plan Options [0:08:11] Transparency of Cost [0:11:00] Concierge Doctor [0:13:02] Association Plan [0:16:44] Health Sharing Arrangement [0:17:55] Finding the right plan for your Company [0:19:05] Health reimbursements [0:24:12] And a lot more! Tweetables: "A frank conversation about what health insurance cost with employees is important to have." @acdepaoli @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutHealthInsurance #HealthInsurance #ScalingUPto100 "A Health Reimbursement Arrangement, an (HRA) is something that you can contribute to, and then if somebody needs to go to the hospital you pay extra amount of the deductible." @acdepaoli @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutHealthInsurance #HealthInsurance #ScalingUPto100 "The only way that you are going to control the cost of health care, is to control the cost of health care." @acdepaoli @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutHealthInsurance #HealthInsurance #ScalingUPto100 Links Mentioned on this episode: Allison De Paoli on LinkedIn Allison De Paoli on Twitter De Paoli Professional Services

098 The One That's All About Scale Episode 098: Show Notes Nation! this one is straight from the Scaling UP! Mailbag! As you know I try to talk on topics that members of the Scaling UP! Nation! Want to know about. And this episode is exactly that. Several people have contacted me wanting to know more about scale. Join me as I "boil down" what scale is and why it is so important for us to take care of it in our programs. Key Points From This Episode: Getting in Touch with Trace [0:00:28] Free Audio book [0:02:44] Water Treater Job [0:03:40] 3 Water Categories [0:07:01] Importance of Water Testing [0:11:49] Cycles of Concentration [0:12:29] Nucleation [0:15:25] Sample Computation/Costing [0:19:55] Scaling UP! T-Shirt [0:24:00] 2019 AWT Annual Convention and Expo [0:25:30] And a lot more! Tweetables: "Audible is a service that has so many book titles on it and it allows you to listen as you go through your day to day." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnethatsallaboutscale #scale #watertreatment #ScalingUPto10#ScalingUPto10 "Corrosion is something we always going to deal with, but we can severely slow it down." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnethatsallaboutscale #scale #watertreatment #ScalingUPto10#ScalingUPto10 "Clean systems means more efficient systems." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnethatsallaboutscale #scale #watertreatment #ScalingUPto10#ScalingUPto10 Links Mentioned on this episode: Audible The One that's All About Corrosion Coupons AWT Annual Convention 2019

097 The One About Filtration on Cooling Towers Episode 97: Show Notes Nation! If you have listened to the show, you know that I believe that every system we treat should have a filter on it. There is only so much that a water treatment program can do when mechanical filtration is not used. My guest today is Bryan Hayward. Bryan is an expert on cooling tower filtration. Today's show will teach you some things you may have never thought of. From installation to operation, Bryan helps us understand this indispensable tool call filtration. Key Points From This Episode: Heat Transfer Efficiency Managers [0:00:53] Importance of Filter Person [0:05:30] Filter on Cooling Tower [0:08:30] Laser Particle Analysis [0:11:43] Centrifugal Separator [0:19:59] Sand Filter [0:21:17] High Efficiency Filter [0:23:00] GPM Re-circulation Rate [0:26:05] Installation Place [0:34:30] Tips from Bryan [0:43:01] AWT Annual Convention and Expo [0:46:47] And a lot more! Tweetables: "If you have clean water, it's going to help the water treatment program heat, the heat transfer surfaces clean and with minimum corrosion. If they try sand filters they gonna love them." @bryanhayward @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutFiltrationonCoolingTowers #Filtration #CoolingTowers #ScalingUPto100 "It's important for the water treater to work with the filter person and communicate with them and find somebody they can trust." @bryanhayward @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutFiltrationonCoolingTowers #Filtration #CoolingTowers #ScalingUPto100 "Communication is really important, when something's installed incorrectly, the filter will not work." @bryanhayward @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutFiltrationonCoolingTowers #Filtration #CoolingTowers #ScalingUPto100 Links Mentioned on this episode: Downloadable File: Cooling Technology Institute Bryan Hayward on LinkedIn Audible

096 The One That Helps Introverts Episode 96: Show Notes Well, Kermit the Frog said It's not easy being green, but it's not easy being introverted either. It may be hard for the Scaling UP! Nation! To believe, but introducing myself in a crowdy room doesn't come naturally for me. Through the years I have been able to work of a few tricks that I do to help in this situation. I have also found that getting started is the hardest part for me. Once I get started, I'm OK. A family friend of mine, Donna Srader of The Texas Tech University Career Center has written a webinar series on this very issue. As you will find from this interview, there are many different levels of introversion and introversion does not mean shy. Even though many think that it does. It is my hope that you can take several items from my interview with Donna that will help you get out there and meet people. More about Donna Srader: As an introvert, Donna Srader has excelled in a career that has "clients" come to her! As a lead counselor at the Texas Tech University Career Center, Donna has counseled, advised, and coached countless numbers of students and some alumni through the job search process. In addition, she has advised students through her service in the Texas Tech College of Engineering and Honors College as well as at the University of Texas at Dallas. She is an active member of several professional organizations, including SOACE and the National Career Development Association, although she freely admits that she is working to better her networking skills! Also, if you have read this far, Donna would like you to know that she has singlehandedly prevented the zombie apocalypse. How you ask? By planning for it – planning avoids many problems and minimizes the problems that cannot be avoided! Key Points From This Episode: Learning new things [0:00:37] Exchange Information [0:01:45] Assessment Test [0:03:35] Difference between Introverted and being Shy [0:06:07] Networking Confessions of an Introvert [0:07:36] Tips (on remembering names) [0:10:37] Don't let that last person down? [0:15:03] Tips to Make the Most from Networking Events [0:15:46] Setting Goals [0:20:58] Networking Event Tips for Introverts [0:26:36] Walk over yourself [0:31:19] And a lot more! Tweetables: "Multiply your efforts by working with somebody else" @traceblackmore @donnasrader #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert "Get over being shy so we can all profit from knowing people through networking" @traceblackmore @donnasrader #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert Planning avoids many problems and minimizes the problems that cannot be avoided! @donnasrader @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert "Every conversation starts with small talk" @donnasrader @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert "Practice how to move beyond of the small talk" @donnasrader @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert "Connection is so much better than getting fifty (50) business cards" @donnasrader @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert Links Mentioned on this episode: Donna Srader on LinkedIn Texas Tech University Career Center Books: The Secret Lives of Introverts by Jenn Granneman The Introvert's Guide to Professional Success by Joyce Shelleman Autobiography by Eleanor Roosevelt

095 The One at the IFMA Conference Episode 95: Show Notes As a water treater, we have many organizations we have to track. Most of us are familiar with the Association of Water Technologies (AWT) but they are so many others out there too. Scaling UP! H2O was contacted by IFMA and asked if we would cover their recent Facility Fusion Convention and Expo that took place April 8-10, 2019. We were honored to accommodate them. Today's show is a walk through the Exhibition Hall where I talk to exhibitors who touch our industry in one way or another. Key Points From This Episode: IFMA Conference Walk-In [0:02:21] All about IFMA [0:03:53] Irrigation Systems [0:05:56] IFMA Foundation [0:08:07] Digital Logbook [0:09:56] VIGA [0:12:24] Energy Saver [0:14:31] Recommendations [0:19:22] Tweetables: "Prevention is better than a pound of cure." Dave Deschar @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneattheIFMAConference #IFMA #IFMAConference "Water treaters touched every single industry." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneattheIFMAConference #IFMA #IFMAConference "People work with people they like, and so you have to give them a reason to like you." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneattheIFMAConference #IFMA #IFMAConference Links mentioned: https://www.ifma.org/ https://foundation.ifma.org/ https://www.bevi.co https://www.viega.us https://georgialightscapes.com/ https://www.youtube.com/watch?v=m7bT5CgUXuE https://www.smartrain.net/ https://www.logcheck.com

094 The Other One with Jay Farmerie, CWT Episode 94: Show Notes I'm sure you couldn't wait to tune into the conclusion of last week's episode http://scalinguph2o.com/93. The wait is over. This week Jay Farmerie, CWT joins us again to talk about what happens when water treaters get called in to court. Jay has served as an expert witness for both plaintiffs and defendants for many years. During that time, he has learned many helpful items that he graciously shares with us, The Scaling UP! Nation! This episode is sure to make you think about how you do your service and document it in a service report. I hope you enjoy my follow-up interview with Jay Farmerie, CWT Key Points From This Episode: What happens when parties don't agree? [0:01:39] Working with customers [0:3:41] Equipment failures [0:04:15] Being Pro-Active [0:07:42] Metallurgy [0:15:56] Courtroom experience [0:28:30] Tips and advise [1:07:41] And a lot more! Tweetables: "The more data we have, the more we can predict what's going to happen. And we can stop the problems before they start." @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT "Don't ever stop learning. There's something new to learn everyday." @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT "Do something pro-active and help yourself!" @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT "The only stupid question is the one that's not asked." @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT "Read more and learn more faster!" @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT "If it wasn't written down, it wasn't done." @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT Links mentioned: AWT Cyrus Rice Water Consultants Bruce Ketrick on LInkedIn The One with Jim Lukanich Controllers with Tom Tinney Books: AWT Technical Reference & Training Manual Never Call Me a Hero

093 The One with Jay Farmerie, CWT Episode 93: Show Notes As you all have heard me speak about on the show, I am endeavoring to become a better water treater each and every day. This includes learning what I don't know I don't know. This can be a very difficult task when you embark on this journey by yourself. That is way I have engaged others to help me. I believe that everyone should have a mentor to help them with the above-mentioned task. Fortunately for me I have several. About 20 years ago I asked Jay Farmerie, CWT if he would mentor me. Lucky for me, he said yes. Because of our relationship, I have someone who is engaged in helping me find my blind spots to uncover what I don't know I don't know. On today's episode I interview Jay about his career and all things water treatment. I hope you enjoy our conversation. Key Points From This Episode: Being a Mentor [0:07:30] Starting GLA Water Consulting [0:20:21] Bid Specifications [0:23:35] Requirements to become a Certified Water Technologist [0:32:54] Water Treatment Standards [0:35:57] Water Doctors[0:41:12] Minimums for Water Treatment [0:47:32] Water Softener tests[0:50:13] Magic Questions [0:52:49] And a lot more! Tweetables: "It's so much easier to become better at this job when you are not doing it alone." @traceblackmore @jayfarmerie #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithJayFarmerieCWT "It takes a village to build any Water Treater!" @traceblackmore @jayfarmerie #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithJayFarmerieCWT "What do you know from the testing that you're doing that actually validates that you're doing what you are supposed to be doing?" @traceblackmore @jayfarmerie #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithJayFarmerieCWT "If it wasn't written down, it wasn't done." @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithJayFarmerieCWT Links mentioned: AWT Cyrus Rice Water Consultants GLA Water Consultants American Association for the Advancement of Science

092 The One About My TED Talk Experience Episode 92: Show Notes If you have listened to my end year shows, you know I am a goal setter. I believe that if you challenge yourself to grow beyond your comfort level, you challenge yourself to grow, period. I also believe that most people don't challenge themselves to grow and by default they stay the same. The brutal fact is if you are staying the same, others are going to pass you, so there is no staying the same, the same will actual move you backwards. This year I decided I wanted to work on my public speaking skills. Specifically, I wanted to do my first TED Talk. For those of you that don't know TED stands for Technology, Entertainment and Design. Most of my speaking experience is with training. I have never made up a narrative (story) and spoke on it before. At the time of the release of this episode, I have not yet made it to the TED Stage. In an effort to get there, I'd love for you to nominate me at: https://speaker-nominations.ted.com/ If you want to see the actual recording of my talk go to: http://scalinguph2o.com/tedtalk I hope you enjoy this episode as I take you through the process of my preparation to do something I have never done before. Key Points From This Episode: Working with Tim Fulton [0:01:01] TED Talk and all about it [0:04:07] 7 Habits of Highly Effective People [0:05:16] Preparing for the TED Talk [0:08:06] Professional Speech Coach [0:39:44] My Small Business Matters Conference 2019 experience [0:42:13] And a lot more! Tweetables: "Don't just live to get to the next thing. It is not about the end, it is about the journey and getting there!" - John Finton @TF_SBM @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutMyTEDTalkExperience #SmallBusinessMatters #SBMConference2019 "If we know what we're building together, we can help each other build it." @traceblackmore @TF_SBM #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutMyTEDTalkExperience #SmallBusinessMatters #SBMConference2019 "If your people understand why you started the company, now they can help you more than you can ever imagine." @traceblackmore @TF_SBM #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutMyTEDTalkExperience #SmallBusinessMatters #SBMConference2019 Links Mentioned on this episode: 7 Habits of Highly Effective People TED Talk Speaker nomination TED Talk Experience | 2019 Small Business Matters Conference 060 The One About Public Speaking Tim Fulton on LinkedIn Tim Fulton on Twitter Small Business Matters Website

091 The One That's All About Filming Amines (Closed Loops and Cooling Towers) Episode 91: Show Notes Wow! Three weeks of filming amines. What else is left to talk about? Closed Loops and Cooling Towers of course... Marodi Cribari and I are back to finish up this series on filming amine technologies. Adding from our previous two conversations, we talk about using filming amines in the application of cooling tower and closed loop systems. This episode lets you in on valuable tips and information you need to know if you plan on using filming amines in a system that is not a steam boiler. More about Marodi Cribari: Marodi Cribari is a biochemist from Denver, Colorado. She graduated in 2008 from Metropolitan State University of Denver with a degree in biology and chemistry. Early in her career she was a bench chemist developing fluid systems and colloidal particle dispersions. Now she works in water treatment focusing on technical education an product application. Fun Fact about Marodi: She is a professional ballroom dancer! DOWNLOADABLE MATERIALS Key Points From This Episode: Closed Loops Systems [0:01:39] Nitrate Programs [0:04:51] Metallurgy of systems [0:07:18] Metering [0:07:36] Dosages [0:13:08] Aluminum [0:16:07] Glycol [0:25:27] PTSA and Filming amine [0:28:25] PTSA Residual [0:34:53] Cooling towers [0:36:45] Oxidizers and Non-Oxidizers [0:40:55] Material compatibility [0:49:52] Cleaning Probes [0:52:43] Filming Technology [0:54:17] And a lot more! Tweetables: "Don't pigeonhole yourself into one testing result." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari 'Knowing what type of problem's you are trying to solve is vital. And identifying what needs to be done in order to be successful." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "The water treatment industry is the original green industry. We were saving water before other people knew how to save water." @traceblackmore @marodicribari #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "Filming Technology is not only coming, but it has arrived. And it's here in force!" @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "Educate yourself, get familiar with it, be comfortable with it. So that if you're competing against it, you know how." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari Links Mentioned on this episode: Audible Logan Manaranche on LinkedIn Xavier Labeille on LinkedIn Books Dr. Seuss ABC's Girl, Wash Your Face Birth in Four Cultures Downloadable Materials IAPWS Technical Guidance Document Long Chain Fatty Amines and Their Derivatives for Corrosion Protection in Water Treatment Applications Film-Forming Amines in Steam/Water Cycles

090 The One That's All About Filming Amines (Boilers) Episode 90: Show Notes If you haven't listened to last week's episode, Episode 89, The One That's All About Filming Amines (General) I think you should start with that one first. That is the episode where we talk about general knowledge of the filming amine products. In today's episode we get down to application in boilers. Boilers are where filming amines got their start (at least in the water treatment arena.) And this is where I personally have most of my experience. A manufacturer sought me out about six years ago and asked me to evaluate how a particular blend a filming amines worked in a steam boiler. It was new technology at the time, and we all learned together. You will hear about this experience in today's episode. You will also learn amount many of the things I learned as a part of that and applying these products since that time. But it's not just me, Marodi is back too! Join Marodi Cribari and I as we talk about all things filming amine when it comes to steam boilers. Key Points From This Episode: Using Filming Amines [0:00:40] Filming Amines on Boilers [0:01:35] Film Forming Products [0:04:47] Scale or Corrosion [0:08:47] System Inventory [0:08:56] Key Performance Indicator [0:09:28] Calcium Scale Build-Up [0:10:57] Specific Limits [0:12:38] Feeding the Product [0:16:23] Water Meter [0:21:42] Other tests [0:29:09] Picking a method [0:35:37] New to Filming Amines? [0:38:57] And a lot more! Tweetables: "Testing for residual of Filming Amine is truly no different than testing for residual like a different product, like sulfite." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari #filmingaminesinboilers "In a world of residual testing, instead of testing the four common ones that we're we used to, we're just testing the one." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari #filmingaminesinboilers "When it comes to testing filming amines, pick a method and go with it" @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari #filmingaminesinboilers "In the world of testing, it's better to be consistently wrong, than not consistent." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari #filmingaminesinboilers Links Mentioned on this episode: Audible The One That's All About Filming Amines (General) AWT Presentation

089 The One That's All About Filming Amines (General) Episode 89: Show Notes This one is straight from the Scaling UP! H2O mailbag! I have received dozens of questions about filming amines after Episode 80, Filming Amines. In that episode, I shared with the Scaling UP! Nation! the paper I presented at the 2018 Association of Water Technologies Convention and Expo. In fact, after I presented this paper, several people came up to me with question about filming amines. So here is what I think is going on: We water treaters are used to doing our craft in a particular way (the way we are used to.) When we change what we are used to (say using filming amines) some of us get nervous. Scaling UP! H2O to the rescue... Today's episode was meant to be a one-part episode with WST's Marodi Cribari. However, there was so much information to cover we decided to cover filming amines for the next 3 weeks! Marodi has a great way of explaining us through many of the questions water treaters have. Although she works for WST, she answers our questions in a way that can apply to any supplier that you use. This week we will be talking about filming amines in general. You will learn how they started and how they came to be used in our water systems. Next week we tackle boilers and the third and final week, we talk about closed loops and cooling towers. I promise that after these episodes you will be well prepared to start your journey into learning more about filming amine technologies. Happy Learning! Key Points From This Episode: Systems and Products [0:00:55] What is a Filming Amine? [0:07:12] Organic and Inorganic Chemistry [0:07:45] BCT [0:09:36] Polyamines [0:09:50] Organic Surfactants [0:10:18] Different types on Filming Amines [0:11:06] ODA (Oxydiamine) [0:15:06] How does Filming Amines work? [0:19:57] Does it affect Heat Transfer? [0:22:50] Suitable Systems [0:27:29] And a lot more! Tweetables: "We should be allowed to functionally make choices and move forward and make decisions for ourselves but at the same time that slows us up and sometimes we hold ourselves back." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "Part of the innovation and the development of this types of things came out as a necessity!" @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "If your goal to educate yourself more about Filming Amines, just READ and educate yourself." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "Scaling UP! Nation, stay tuned because next week we are going to talk about specific systems on Filming Amines." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari Links Mentioned on this episode: Audible