Scaling UP! H2O

On today's Pinks and Blues episode we will be answering the following questions: What should I do to go about taking the CWT examination? What is the difference from Free Chlorine, Combined Chlorine and Total Chlorine? And when would you use each of them? How do I get a Scaling UP! Shirt? Action list to taking the exam Decide you will take it. Set a date. Create a plan working backwards from that date. - How/what will you study - How will you confirm your knowledge? - Who will you work with (accountable) - What is your reward to yourself when you get it? Schedule the exam (Pearson Yue) - This way you can't back out Look at when you can come to training (refresher). Take the tutorial at home (How to use the exam). Reward yourself! Timestamps CWT Challenge [0:02:04] CWT Tips [0:04:51] Action List [0:07:46] Difference between Chlorine [0:13:43] How to get the Scaling UP! T-Shirt [0:18:18] Quotes "Go to Scaling UP! H2O and leave me a voicemail message with your question. And if I use your question, then I will send you the Scaling UP! T-shirt." - Trace Blackmore "It is the end of the year and everyone in the Industrial Water Industry should be certified." - Trace Blackmore "AWT is no longer offering the CWT examination after the AWT Training courses." - Trace Blackmore Links Mentioned CWT Tips 2018 AWT Tech Training

If you have ever listened to this show, you have heard me say "Be the best you can be by being the best in this industry." You also have heard me say "make the industry better because you are in it." So... are you? This was the reason I started this podcast. Scaling UP! H2O is my way of raising the bar in the water treatment industry. Based on the feedback I have received, I think we are doing that. And "we" was not a typo. The Scaling UP! Nation! Is what is doing the hard work, I just bought a microphone. One of the individuals I met as a result of this podcast is Chandler Mancuso. I don't think it will take long in this interview for you to realize why I'm so impressed with him. He has done items that have been suggested in this podcast and is a great example of how to do your part at making the industry better. Enjoy... Chandler's career in water treatment began courtesy of a recommendation by his academic advisor while he was an undergraduate student at Oakland University. Since then, he has earned his Bachelor's degree in Environmental Science and returned to his Alma mater in pursuit of a Master's Degree in Chemistry. As Technical Coordinator of Plymouth Technology Inc., Chandler has gained valuable experience developing solutions for industrial consumers across the Midwest region in the areas of wastewater, boiler and cooling water treatment. Timestamps Youngest CWT member [03:20] LEED Green Associate [11:19] Building Certifications [16:48] Tips for the CWT examination [20:00] Mentor Relationship [22:11] Changes after the CWT designation [29:45] Advises from Chandler Mancuso [34:41] CWT Challenge [50:30] Quotes Make those connections, Ask those questions and be Curious! - Chandler Mancuso "Anybody can find their way into this industry, if they find the right resources and you put your on it and spend some time in the industry." - Chandler Mancuso Connect with Chandler Mancuso Website: www.ptiwater.com LinkedIn: in/chandler-mancuso-cwt-a897a3149/ Twitter: @ChandlerMancuso Links Mentioned Audible 5 CWT Tips Green Building Education Services Unstoppable How Successful People Think Advanced Birding

On today's Pinks and Blues episode we will be talking to some of the new Certified Water Technologists in our industry. Andy McGill Chandler Mancuso Conor Parrish Jeff Burton Kevin Thurston Key Questions Why did you feel it is important to get the CWT designation? As a CWT, what is the biggest tip you can think of that people in the Scaling UP! Nation need to know about their test kits? How CWT helps your confidence level? Timestamps CWT Certification [0:01:21] New CWTs of 2018 [0:02:20] What you need to know about your test kits? [0:04:42] How to prepare for the exam? [0:06:39] Study Routine [0:11:54] Quotes "You have taken it to yourself and let the world knows that you have achieved the highest designation in the part of Water Treatment that we practice." - Trace Blackmore "It is amazing when I see people making this industry better. It is my hope that today after listening to this show you're going to think, What can I do as a water treatment professional to make the industry better because I am in it?" - Trace Blackmore Links Mentioned Andy McGill on LinkedIn Chandler Mancuso on LinkedIn Conor Parrish on LinkedIn Jeff Burton on LinkedIn Kevin Thurston on LinkedIn CWT Tips Share us your show ideas and get a chance to win our very own EXCLUSIVE Scaling UP! H2O T-shirt for FREE!

Have you ever thought about what our water treatment control equipment allows us to do? Yes, it feeds our products and bleeds the system, but what it really does is allow us to go home! If we did not have something monitoring our program 24 hours a day and 7 days a week, we would have very different job. I don't know about you, but I don't want to sleep in a mechanical room! It is for this reason that I want the Scaling UP! Nation! to focus on understanding what they are using to control their water treatment programs. With this in mind, if you know of a mistake that you could make, wouldn't you want to know about it before you made it? I would. This way I wouldn't make that mistake, I would be free to make another. In this scenario two things happened, 1. I avoided a mistake and afforded myself less time on the job site and 2. I learned something from the "new" mistake I just make. And Folks, if you are not making mistakes, you are not working hard enough or working outside of your comfort zone. To also clarify, these are new mistakes, not the same ones over and over again, that just proves you are not learning. Who can you align yourself with, so you can find out how to resolve mistakes or even better, what mistakes not to make in the first place? Answer: It's you friendly neighborhood equipment vendor. The people that distribute your water treatment equipment are a great resource for learning items such as these. How well do you know these people? And, are you really using your relationship with them properly? Our guest today is Laith Charles of Pulsafeeder. Laith and I met though the Association of Water Technologies and have gotten to know each other since that time. Laith is an electrical engineer and an expert on Pulsafeeder equipment. On today's episode, we will learn about some new items Pulsafeeder has for all of us, as well as, some tips, tricks and common mistakes water treaters do. All designed to save you time in the field and make you a better water treater. Timestamps Common Mistakes on Equipment [0:01:00] Pulsafeeder [0:02:03] Application Engineering Solutions [0:07:30] Enthalpology [0:10:00] Security Concern [0:14:47] Installation Nightmares [0:17:18] Proper Probe Care [0:20:15] Fundamentals and Application Training [0:32:07] Quotes: "Today's show we are going to be talking to an individual that knows equipment that can help us go home at night." - Trace Blackmore "Participate and get involve in a community." -Laith Charles "Lean on the AWT community and take advantage on that." - -Laith Charles "Reinforce, don't be afraid for failure and definitely put yourself out there." - Laith Charles "How well do you know your equipment?" - Laith Charles Links Mentioned in Today's Episode: Laith Charles Company Website Laith Charles Blog Laith Charles on LinkedIn Episode 24 Episode 46 The Seven Habits of Highly Effective People Astrophysics for People in a Hurry Cat's in the Cradle

061 Pinks and Blues Episode 61: Show Notes On today's Pinks and Blues episode we will be answering the following questions: What are some of your tips for me to become faster at running my tests? How to get better consistency when multiple people are running the same test? Why do we filter some samples and some we don't filter? Why can you not take your sample if your missing that pill? What's the difference? Why can't we grab the sample anyway? Key Points From This Episode: Becoming more efficient on testing [0:01:58] Sacrificing the ability of your test [0:05:49] Collecting samples [0:08:17] Consistency [0:11:32] Filtering [0:15:02] And much more! Tweetables: "A lot of people think that they get faster at running tests by cutting corners or not running certain tests." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #scalinguph2opinksandblues "Things get better when you look at them. Simply by knowing your baseline, knowing how long it takes and competing against yourself to not sacrifice standards but to make yourself efficient." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #scalinguph2opinksandblues "Never become faster than your accuracy can allow you to take." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #scalinguph2opinksandblues Who can you challenge to see if you can make each other better with running your test? @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #scalinguph2opinksandblues Links Mentioned in Today's Episode: 055 Pinks and Blues

I'm willing to bet that when you think about public speaking, you get nervous or at least a bit uncomfortable. The great Google says it is one of the top fears that most of us share. And who can argue with Google? I remember the first time I gave a water treatment speech in front of some of my father's clients. It was not very good. In fact, it was downright bad. However, that was my first, not my last. To date I have spoken hundreds of times on water treatment topics. And... many actually pay me to do it (it's a good thing they didn't see that first presentation.) Don't ever make first into the last. I cannot tell you how many times I did not make a great presentation, but I can tell you that ever presentation I make is better than the one that came before it. Embrace the felling of fear, it means you are challenging yourself to grow. Fast-forward to today and I love to speak (a good quality to a podcast host.) I still apply the same philosophy of I get better at everything that I do because I challenge myself to not only keep doing it but do it better the next time. Any one that listens to episode one of Scaling UP! H2O can see that practice makes you better (please don't listen to episode 1...) My guest today is Dez Thornton, a public speaking coach. Dez work with CEO's, sales people and everyone in between to make them be able to better get their message across. I know because he has helped me. Dez can deconstruct what and how you speak to make you speak better. Join me as I interview Dez and he leads us all down the path of communicating better. A lot of people would rather take a beating than get up and speak in front of a group. But with a speaking coach like Dez, before you know it … you've chiseled out a tight outline, told a great story, had a few belly laughs and realized you've got the audience eating out of the palm of your hand. Professionally trained at the University of South Carolina and Dale Carnegie, he is a past president of the Georgia Chapter of the National Speakers Association and the winner of Speak Tank, a speaking competition hosted by the NSA. He has been a speech coach for TEDx Peachtree, coached hundreds of professionals and corporate clients, and even taught a public speaking class for 7 years at a federal prison. At the tender age of nine, Dez forgot his lines in a church play but he never forgot the embarrassment and humiliation that followed. Since then, he's dedicated himself to learning and teaching the art of speaking and helping thought leaders say the right words in the right way when they matter most. Timestamps Fears on Public Speaking [0:02:58] How to become a good communicator [0:07:16] Public Speaking Myth [0:10:11] Strategies on getting your audiences attention [0:11:09] Problems on Public Speaking that we have to deal with [0:13:53] Understanding your audience [0:19:56] Things you need to accomplish on public speaking [0:21:04] What to expect|goals? [0:29:41] How to do presentations? [0:32:43] How to plan ahead for a presentation? [0:41:02] Tips from Dez [0:43:01] Starting you presentation with a Powerpoint is a NO [0:46:50] Sales and Communication [0:48:38] Quotes "Everybody's fear is to get in front of bunch of other people and start speaking." - Trace Blackmore "The more I have done it, it does not make me as nervous. But the less I am prepared the more nervous I am." - Trace Blackmore "One of the main objective when you are speaking is CLARITY!" - Dez Thornton "Every presentation needs to have that one thing that the communicator wants the audience to get" - Dez Thornton "Everything matters when it comes to presentations. It's home-run or nothing!" - Dez Thornton "Starting you presentation with a Powerpoint is a NO! Here's why... " - Dez Thornton "You need to analyze what does your audience needs to know before you start speaking to them." - Dez Thornton Links Mentioned Dez Thornton Company Website Dez Thornton on LinkedIn Dez Thornton on Twitter Audible Million Dollar Maverick Toastmasters International

On today's Pinks and Blues episode we will be answering the following questions: What are some of the items you've recommended on Scaling UP! H20? Titration - How can you find a new drop count when you change the sample size? How do I know if I am doing a good job since I am so new to the water treatment industry? Timestamps Differences of RSI|LSI|PSI [0:03:22] Finding tools to help us [0:05:24] Changing sample size [0:10:12] Knowing what test you are using [0:13:51] Drop Test [0:14:00] Keeping track on how you are doing as a water treater [0:14:42] Importance of having a mentor [0:16:05] Quotes "Get the people you trust that you want to become like. That you want to use what they've done so you can start going on that path." - Trace Blackmore "If you are not setting time deadlines to your goals, then they are no good!" - Trace Blackmore "You have to work towards something or it's just a dream and you're never going to get there." - Trace Blackmore "Make the water industry better because you are in it. And because you are in it, be the best in what it is that you do." - Trace Blackmore Links Mentioned 046 The One About Phosphate Testing 024 The One With All the Questions Audible The Leathermen Supertool 300 Sunlite 51003

It doesn't matter what your job title is, you are a sales person. Now granted, some are better that it than others, but we are all in sales no matter what we do. I like to look at sales as something we do to help solve a problem for someone else. Many look at it as I need to make this person do this, so I can make some money. To those who say this, I say that if you motive is to help, the money will come, and you will have a lot more fun in the process. Dan Jourdan calls himself the Sales Energizer. Dan is an in your face kind of guy that can get you excited about going out there to sell something. He is also good at not letting people he coaches "excuse" their way to failure. There are 1,000 reason why to not do something. The simple fact is, you could have done "that something" in the time you thought of all the excuses of why not to do it. After you listen to Dan, you can tell he doesn't live on excuses, he lives on action. Please enjoy my interview with Dan Jourdan. Timestamps How to become a better salesperson [0:06:31] Beautiful parts of sales business [0:10:25] Sales Metrics to remember [0:11:29] Anatomy of a Sales process [0:16:51] How to get pass sales assistant (Gatekeeper) [0:20:13] Questions you need to think about [0:25:43] Follow up rules [0:37:06] Referrals [0:40:01] How to shorten sale cycle? [0:44:06] Closing your sales [0:50:00] Discounts from Dan Jourdan [0:52:31] Quotes "You have to transfer your energy to your prospect because they crave it, they need it, they desire it, and they are attracted to it!" - Dan Jourdan "Nothing good has ever happened without a sales person selling it." - Dan Jourdan "A good person can do a lot more good being successful than being successful." - Dan Jourdan "It's a lot easier to make a friend out of a customer that it is to make a customer out of a friend." - Dan Jourdan "Constant-Consistent-Valuable Follow-Up." - Dan Jourdan "We are going to change the way people think about sales people, and we are going to change the way sales people think about themselves". - Dan Jourdan I like to look at sales as "It is how we communicate with the other person that we are trying to get our point across with." - Dan Jourdan "It is not something we do to someone, it is something WITH someone". - Trace Blackmore "Read a sales book to help you COMMUNICATE and NOT MANIPULATE." - Trace Blackmore Links Mentioned Five Fundamentals of Sales Dan Jourdan Personal Website Dan Jourdan Blog Dan Jourdan Company Website Dan Jourdan on LinkedIn Dan Jourdan on Twitter Audible The seven Habits of highly effective people

On today's Pinks and Blues episode we will be answering the following questions: How do you talk to customers that doesn't have time to talk to you? What is the difference of a free and total chlorine? What are some other things that we can monitor in the system to make sure that our inhibitor is working? Timestamps How to talk to customers? [0:01:00] Building trust/relationship with customer [0:01:31] Transition Statement [0:03:35] Understanding schedule [0:04:00] Podcast suggestions [0:07:28] Chlorine difference [0:08:00] Metals in the system [0:013:43] Quotes "I know what to do because my listeners tells me what they want to listen to." - Trace Blackmore "Let me know what your questions are, that allows me to continue doing this format." - Trace Blackmore Links Mentioned 046 The One About Phosphate Testing New Generation Engineering By David Vences (Podcast) The Smart Passive Income (Podcast) Entrepreneurs On Fire (Podcast) The Tim Ferriss Show (Podcast) Green Building Matters (Podcast) Your Move with Andy Stanley

One of my philosophies is "teach what you know." Which works out great for me because I have this podcast. I have always felt you know something better when you can teach it. As a teacher, you must be able to convey your point to who you are speaking with, anticipate their questions and make sure you increase the listening party's overall knowledge of the subject matter. Truth be told, this is how I sell. I sell by educating the client on what they should expect. If the client is already getting those expectations fulfilled, great. They know I am a contender if they ever need me. But what happens mostly is our client starts looking at their water treatment in a different light. A light of "proper" expectations. I am so very pleased to call so many of our clients friends. These friendships grew from meeting (and in many cases exceeding) expectations over and over. When someone knows they can trust you, they give themselves permission to like you. And we all know we'd rather buy from people they like. This is my story about our guest today. His name is David Vences, a Building Engineer in Atlanta. David is a super impressive guy. He started at the bottom and has been very successful of working his way up the ladder in Atlanta's world of Building Engineers. We all have to work with clients. We all have some clients that we have better relationships with than others. So why is that? Join us today as David and I discuss how we started and how we have arrived to where we are today. David Vences is commercial office building Portfolio Chief Engineer for Lincoln Properties. David supervises and manages multiple engineers and maintenance mechanics in 8 commercial class A buildings totaling slightly over 1 million rentable sq. ft. of office building in Alpharetta. David Vences has served as BOMA BTO Vice Chair in 2016, BOMA BTO Chair in 2017, BOMA BTO Chair in 2018, and has served in several BOMA task forces including the BE101 and the TOBY task force. David enjoys spending time with his wife Jennifer and daughter Sofia, going to the gym, and his newest hobby has been starting a podcast on engineering called "New Generation Engineering". Timestamps Weekly Podcast Episode [0:00:33] How does somebody get in to building engineering? [0:05:50] What to expect from your water treater? [0:10:05] Water treatment view from David V. [00:10:23] What to recognize when you see a complete water treatment program? [00:16:19] Is your water treatment program working? [00:18:13] Adding value to your building [00:23:50] Advises from David Vences [00:25:54] How important the reports are? [00:28:02] Educating our new engineers [00:40:43] Quotes "A poor report shows that they don't care as much about you. It's a respect thing!" - Trace Blackmore "It's a good opportunity to put yourself out there and get involved." - David Vences "When I join an organization, I have the GIVING attitude and not the GETTING attitude." - Trace Blackmore "Invest and have that partnership with the engineer to get a detailed report that you need." - David Vences "If you can make one change in what you are doing right now, make sure that every relationship you start is on real expectations." - Trace Blackmore Links Mentioned New Generation Engineering By David Vences (Podcast) David Vences Company Website David Vences on LinkedIn David Vences on Twitter 7 Habits of Highly Effective People The Five Dysfunctions of a Team Audible The 21 Indispensable Qualities of a Leader

On today's Pinks and Blues episode we will be answering the following questions: What is the small blue pill in the bottom of a legionella sample bottle? I have a large territory that requires me to travel. On many days I find myself traveling back to accounts that are in the beginning of my route to check items I did a day or two before. What can I do to reduce that? Do I still need to come to AWT technical training since they stopped administering the test after those functions? Timestamps: Ways to submit your Q's to Scaling UP! H2O [00:50] What is a small blue pill? [01:28] Legionella Sampling [02:03] How to prepare better for an account? [05:20] How to be a better service technician [07:16] Reasons on attending technical training [09:16] How to supercharge your people to do Water Treatment? [11:24] What are the things you need to know to be a better water treater? [13:32] Quotes: "Most people gain speed as a service technician as leaving things out. Folks! That is not what your job is. Your job is to make sure that you're ensuring that that water treatment system is the best it could be at that moment in time because you are there." - Trace Blackmore "You get faster by getting better at the things you need to do." - Trace Blackmore "Get to the point where you can run your tests as fast as you can and still be accurate." - Trace Blackmore "Come to technical training, it's the best training that's out there for water treatment. And because of that it's going to give you some extra confidence to go home and take the CWT designation." - Trace Blackmore Advice: Work backwards from their goal! - Trace Blackmore Books Mentioned: The Seven of Habits of Highly Effective People by Stephen R. Covey

What a week! Day1: Pretreatment, Day 2: Boilers, Day 3: Cooling, Day 4: Waste Water and the last day... Careers. Speaking for myself, I am so happy that I work in the Industrial Water Industry. After all, you most likely wouldn't be listening to me right now if I didn't. I am a Water Treater. And personally, there is no better job out there. Today we talk about careers in water treatment and I bring on my friend, Thomas Hardy to talk about how he: finds new people, trains new people and what the expectations are along the way. I love this industry. I'm thankful that we have a holiday that allows us to express our appreciation for it. Thanks for listening each and every day this week so we could celebrate together. My gift to you is we will now be doing weekly shows of Scaling UP! H2O. Thanks for a great Industrial Water Week Scaling UP! Nation! Timestamps Why should someone choose a career on Industrial Water Treatment? [01:03] Water Treater Qualities [08:36] How to look for new people [09:012] Which degrees match up? [11:01] How to train employees to grow? [12:11] Quotes Industrial Water Week Friday (Careers) - Question of the Day! I'm thankful that we have a holiday that allows us to express our appreciation for it. - Trace Blackmore Today we talk about careers in water treatment and I bring on my friend, Thomas Hardy to talk about how he: finds new people, trains new people and what the expectations are along the way. - Trace Blackmore "No matter what, never think that you know everything! Always be willing to go out there and seek more knowledge to help you grow." - Thomas Hardy Connect with Thomas Hardy Website: towerwater.com LinkedIn: in/thomas-hardy-3410b728/

Many of us in the Industrial Water Industry work in waste water. Today we are talking about what that means, and we get the following question answered: What are some tips to make sure a jar study mimics system conditions as closely as possible? A huge thank you to Kevin Cope. Kevin has 40 years in the waste water industry and it shows. I find it comforting that we all had a first day, even if it was 40 years ago, we all start at the same place. It is my hope that you continue to learn each day you are in the water treatment industry. There is no doubt that Kevin has spent the last 40 years learning. It's may hope that you've learned something today (and every episode of Scaling UP! H2O.) Happy Industrial Water Week! Join me each and every day this week for a special themed episode. Timestamps What is a jar test? [04:20] How do we make sure we use jar tests properly [06:38] Understanding the functions [08:49] How to do a plant survey [17:12] Quotes Wasterwater Thursday - Question of the Day! A huge thank you to Kevin Cope. Kevin has 40 years in the waste water industry and it shows. Many of us in the Industrial Water Industry work in waste water. Links Mentioned Industry Water Week Connect with Kevin Cope Website: https://www.brenntag.com/ LinkedIn: https://www.linkedin.com/in/kevin-cope-5b50651b/

It's hard to believe, we are half way into Industrial Water Week. Today's questions are all about cooling and we are joined by another mentor of mine, Jay Farmerie, CWT. The questions we will answer today are: Cycles of concentration in a cooling tower, if you can control your limiting factors, is there any reason to stop concentrating the water indefinitely? How do you weigh downtime against maximizing water and chemical consumption in a cooling tower and a boiler? Don't forget my challenge to you: What can you do differently in your regular routine that will impact everything else? It's no secret, if you do the same things your will keep getting the same things. So, what can you change that will impact everything you do. Happy Cooling Wednesday! Join me each and every day this week for a special themed episode. Timestamps Limiting factors [0:02:15] Concentration Ratio [0:04:35] Water and Chemical Consumption [0:11:03] Chiller plant [0:14:13] Quotes Cooling Wednesday - Question of the Day! "Reach out to the people that have helped me in my career." Cycles of concentration in a cooling tower, if you can control your limiting factors, is there any reason to stop concentrating the water indefinitely? "Your job as a water treater is more or less not to sell chemicals but prevent energy use." What are you thinking about that you can change what you do on a regular basis that is going to impact on everything that you do on a redular basis? Links Mentioned Industry Water Week Connect with Jay Farmerie Website: http://www.cyrusrice.com/ LinkedIn: https://www.linkedin.com/in/jay-farmerie-07b80015/

Day 2 of Industrial Water Week is here! Today we celebrate by answering a few questions about boilers and I am joined by one of my mentors, Bruce Ketrick, CWT. Here are the questions we are answering today. What causing foaming in a boiler? Foaming is primarily caused by high solids. As the boiler concentration increases, the boiling bubble cannot "pop" as quickly and they begin to build up on each other. Forming a creamy foam. This can be solved by lowering the concentration or reducing other items that may be cause high solids in the boiler water like product over feed. The bigger issue is when the foam level increases, the boiler water sensors get a false sense of where the water level is. This can cause the boiler to cut off on low water. Another issue is the foam can get up into the steam line and cause wet steam. Water only has 180 btu's on its best day, where steam has a 1150 btu's on its worst. If we get water in the steam, we don't have enough btu's to get the job done. Many will try to treat this issue with a defoamer, but a true water treater will investigate the real reason for the foam and correct the cause. So the exact issue needs to be investigated, but hopefully this information will get you off to a good start. How can you reduce corrosion in a boiler? Again, knowing the exact issue with the exact system is key. With out knowing exactly what the issue is, let me answer that very generally. When ever anything happens in a boiler that bad, water treatment is always blamed first. Weather it is the issue or not. Water treaters are guilty until proven innocent. It has been my experience that most issues dealing with boiler corrosion are more operational than water treatment based. Many times companies purchase boiler that are too big and they get underutilized. Or maybe they have 2 boilers on a lead/lag operation, but never rotate them. Boilers are meant to run at the pressure there were designed to run at, straying from this can make a corrosive situation. Among the biggest issues I see are seasonal operations. When a boiler is not being used continuously, it needs to be wet or dry stored. Wet storage is preference when there is a short period of time the boiler will be down and the owner may need to put the boiler back online quickly. This is where you will purge all of the air out of the boiler to the steam header with treated water. Normally with high sulfite and caustic. Dry storage is for more long-term storage. This is where the boiler is opened and completed dry. I've seen this done with desiccants left in the boiler, fan blowing into the boiler so the air can circulate a drop light hung in the boiler to allow for some heat to drive away moisture and a combination of all of these. My preferred method is to use some of the volatile amine products out there the help protect the boiler during dry storage. No matter which method you choose, none are set it and forget it. You need to periodically check to make sure the conditions you created to store the boiler stay within range. Have a great Industrial Water Week! Join me each and every day this week for a special themed episode. Timestamps Boiler Tuesday [00:23] Questions from Scaling UP! Nation [01:17] Answers from Bruce Ketrick [14:30] Quotes Boiler Tuesday - Question of the Day! "Nobody is an island". If we were just there by ourselves, we would not need a holiday for all of us. It needs to remind us that we are there to help each other grow more than we are now. Links Mentioned Industry Water Week What is the maximum concentration ratio for low pressure boilers using high purity makeup water such as RO or DI water Connect with Bruce Ketrick Sr. Website: https://guardiancsc.com/ LinkedIn : https://www.linkedin.com/in/bruce-ketrick-94111511/

Happy Pretreatment Monday! Today we will be starting off Industrial Water Week with Pretreatment questions for the Scaling UP! Nation! Here is the question I answer today: What can make a water softener pass hard water sooner than expected? Happy Industrial Water Week! Industry Water Week. Join me each and every day this week for a special themed episode. Timestamps Water Treatment Holiday [00:31] Celebrating Industrial Water Week [00:35] Message from James McDonald [01:00] Question of the day (QODD) [04:35] Quotes Here is the question I answer today: What can make a water softener pass hard water sooner than expected? How are you folks out there celebrate your Welcome to the special holiday episode of Scaling UP! H2O. Links Mentioned Episode 035 The One with RO Expert, Wes Byrne

Scaling UP! Nation!, you know that I believe you get out of our industry what you put into our industry. This is my normal response to when someone asks me why I train others, why I volunteer for trade organizations and especially why I do this podcast. I truly believe that you should teach what you know. Educate yourself and you get smarter, teach what you know, and you get even smarter (because a teacher needs to know content better than a student) and the person you are teaching gets smarter. Did you see what just happened in that scenario? The industry of that particular topic just got better. My guest today is no stranger to that way of thinking. James McDonald is a champion for the water treatment industry. He is continuously finding new and innovative ways to share information. We had James on the show almost one year ago. Since that time, he has some new things he has been working on he wants to share with the Scaling UP! Nation! As we wrapped up 2017, The Scaling UP! Nation! was given the CWT Challenge! This was when I ask every member of the Nation! To take their career seriously and go after the highest designation we have in our industry, the CWT! I am happy to say that well over 100 people have contacted me saying that they had the CWT in their sights. AWESOME!! I wanted to take a moment and recognize those who have received their CWT this year. Don't forget, next week is Industry Water Week. Join me each and every day next week for a special themed episode. Timestamps AWT Convention & Expo [0:00:29] Scaling UP! Meet up [0:00:37] Updates from James McDonalds [0:04:46] What are the reasons to get CWT [0:05:43] CWT Benefits [0:05:50] Study tips from James McDonalds [0:07:26] Holiday for water treaters [0:11:10] Resources you can find on AWT website [0:15:19] Industrial Water Science [0:18:24] Detective H2O Series [0:19:02] Exciting news about CWT examination [0:33:11] CWT Challenges [0:36:22] Quotes "CWT is the highest designation that somebody that practices in the area of water treatment to receive." - Trace Blackmore "Some exciting news on the CWT exams." - Trace Blackmore "A VIP Pass on Detective H2O Series." - James McDonald "Some tips and trivia's on how you can get better resources for CWT examinations." - Trace Blackmore "The #1 benefit for taking the test on the computerized format is that you can mark your answers." - Trace Blackmore "Upcoming Event: Industrial Water Week (Oct. 1-5)." - Trace Blackmore Links Mentioned James McDonald on Twitter James McDonald on LinkedIn Chem Aqua, Inc. Industrial Water Treatment LinkedIn Group Star trek Outpost Bral character debut "Family & Friends of Industrial Water Treatment Professionals" Facebook page MarketScale Podcast on Industrial Water Week Audible

Now we have a holiday dedicated just to us, The Industrial Water Treater! Join Scaling UP! H₂O as we celebrate Industrial Water Week October 1 -5. We will have a new episode each and every day. Industrial Water Week: Your Holiday October 1, 2018 Celebrate water softeners, reverse osmosis, demineralizers, dealkalizers, filters, ultrafiltration, nanofiltration, cold lime softeners, hot lime softeners, clarifiers, deaerators, electrodeionization, water chemistries, water analysis, and much more! October 2, 2018 Celebrate firetube and watertube boilers! Celebrate steam and hot water boilers! Celebrate boiler chemistry, cycles of concentration, energy efficiency, water efficiency, safety, boiler water analysis, blowdown control, calculations, corrosion minimization, scale/deposit minimization, water analysis, and much more! October 3, 2018 Celebrate open-recirculating cooling towers, evaporative condensers, chillers, closed loops, cooling chemistry, cycles of concentration, energy efficiency, water efficiency, microbiological control, biocides, corrosion minimization, scale/deposit minimization, safety, water analysis, blowdown control, calculations, water analysis, and much more! October 4, 2018 Celebrate filtration, clarification, coagulants, flocculants, aeration, microbiological treatment, filter presses, oxidation, gray water, recycling, equalization basins, dissolved air filtration, induced air filtration, settling tanks, sand filters, water analysis, and much more! October 5, 2018 Celebrate the people and wide range of careers available within the noble Industrial Water Treatment profession! Celebrate Water Management Specialists, Technical Support Engineers, Application Engineers, Business Development Mangers, Accountants, Supply Chain Managers, Management, Administrators, Marketing Specialists, Accounts Receivable, Accounts Payable, Human Resources, and many more! Quotes "To learn more about industrial water treatment, check out these links." - Trace Blackmore "How should you celebrate Industrial Water Week?" - Trace Blackmore "Like any good holiday, the best celebrations are the traditions that mean the most to you." - Trace Blackmore "Industrial Water Week, a global holiday dedicated to the celebration of Industrial Water Treatment and those who practice it." - Trace Blackmore "Check out the videos on celebrating. #IndustrialWaterWeek." - Trace Blackmore "To learn more about the birth of Industrial Water Week, read this Pulse article on LinkedIn." - Trace Blackmore

An introduction to a new Podcast for Water Treaters.

Scaling UP! The podcast for water treaters by water treaters. • Introduction and Welcome • Announcements/ Updates in the industry • Catalyst • Interview/Presentation • Pinks and Blues • Wrap up This was really the first episode of Scaling UP! Even though it is Episode #2. The first episode was simply a placeholder to allow me to get the Podcast registered on iTunes and Stitcher and also get the website up and running. It was for this "real" episode that I purchased items to actually have a sound studio to record in. Many of you wrote in to tell me how much better I sounded on episode 2 than episode 1. This is for a few reasons: Research I did a lot of research before recording the second episode. This included reading post, watching YouTube (I love YouTube,) exploring around with the sound software and purchasing a good condensing microphone. Many of you asked which microphone I am using. It is called the Samson Meteor. I read on several reviews that it was almost indistinguishable from many other more expensive microphones. A top rated podcasting microphone was ten times more expensive than the Meteor and the Meteor got a better review! If you are curious, I bought it from Amazon (as I do most things). During this episode, we talk about the Association of Water Technologies, AWT and the Certified Water Technologist designation, CWT. I mention the booklet that helps guide you through the CWT process, here it is: I also mention the corrosion coupon guidelines from AWT, here that is: I hope you enjoy the Podcast. I am having a lot of fun with it. Links Mentioned: Association of Water Technologies (AWT) Scaling Up! H2O on iTunes Scaling Up! H2O on Stitcher Samson Meteor Certified Water Technologist (CWT) Application Handbook AWT – Standards for Corrosion Rates

Join me as I interview Tom Tinney of Lakewood Instruments. We explore what you should know about controllers. Tom talks about basic functionality, advanced functionality, troubleshooting tips and just general information about the controller. Lakewood Instruments Newsletter Die Hard Movies, Can you find the Lakewood Controller? In this episode Tom mentions several items you should have in your tool bag. Here they are: "This is the "cheap" multi-meter that is in all of the technicians bags at Blackmore Enterprises, Inc. It's cheap, but it works." "This is the one that if it breaks, I would get upset. It is our "expensive" multi-meter that we have in our shop and check out when we need it" A short video on how to use a multi-meter: Here is a decade box for testing your controller's probe interfaces: A box of fuses. Should work with most controllers, but check for yourself: Just in case: Tom classifies himself as the world's only biker/nerd. He has written 2 books. Here they are: The Blackmore Equation/Method! No doubt about it, I am a math nerd! I like to have emphatic answers using the data I gather from the system. This formula answers the age old question: how do I know what to set my biocide pre-bleed on? Most of us just simply subtract 200 umhos from the standard setpoint and call it a day. I think we can do better than that! So… If you know the system volume, incoming makeup water conductivity and how much you evaporate every minute, this equation will tell you exactly what to set your pre-bleed to: Stay tuned for more math like this. I have written about a dozen equations to help solve water treatment issues using data we already have. Thanks for listening!

Water treaters need to realize that everything we do is "green." Our entire reason for being is to make the systems we treat more efficient. If we do our jobs properly, we save the customer water and energy which in turn saves the customer money. That's Being Green! Water Treatment is the original "Green" industry. I interview Charlie Cichetti of Green Building Education Services, GBES and Sustainable Investment Group, SIG. Charlie sheds light on what we need to be aware of when it comes to USGBC, LEED and working with customers in the know about being green. Connect with Charlie Cichetti: LinkedIn: in/charliecichetti Email: [email protected] Phone Number: (404) 343-3835 Twitter: @SIG_Earth Links Mentioned: Learn more about about LEED GA (Overview) Online classes to pass LEED examinations The Tim Ferriss Show (PodCast) Books Mentioned: Tools of Titans by Tim Ferriss LEED GA Candidate Handbook

I bet you didn't know that you are a Superhero. A water treater has to combat issues that most mortals are unable to overcome. These issues are corrosion, scaling, microbial fouling and invasion of dirt and debris in our systems. Maybe a human can take on one or two of these issues. Taking them all on at the same time, successfully, only a Superhero can do that… Water Treaters = Superheroes

We take a closer look at service reports. The service report is a legal document AND it is a direct link to everything you did or didn't do on-site. Many of us do not give the service report the respect it deserves. Far too often when I consult with other water treatment companies, I see lacking service reports. Use the service report to enhance the value you give to that account. The Catalyst: Look at your last service report and ask yourself how it would stand up in a court of law. Now right your next one- better. Pinks and Blues: The AWT's Technical Training and Reference Manual on Kindle: Reference books I use a good bit in my day to day by Colin Frayne: Can you get me to analyze your corrosion coupons? Yes, or someone in my lab at least... Click here to get our guidelines. or Call us at 404-474-4352. Remember to ask me. Thanks for listening!

On episode 7, I introduce a new segment called "The Boiling Point." This new section is therapy for me and hopefully a learning opportunity for you. Frankly, The Boiler Point is for things I see some water treaters do that water treaters shouldn't do. SO STOP! After my rant, John Zibrita of Zibex stops by to talk about his time in the water treatment industry and his involvement with AWT. We then answer a few of your questions in "Pinks and Blues." I dare you to prove me wrong! AWT is something that you get out of more than you put in to. So how do you start getting more out of the AWT? Volunteer! AWT needs your help, and you need to knowledge. Links Mentioned: The 2017 AWT Annual Convention and Exposition Log into the "Member's Only" section to get a copy of the Al Boiler paper that John talks about. Volunteer in AWT

On this episode we learn what it means to be a heat transfer efficiency manager. Heat transfer efficiency is really what we do as water treaters. After that Conor Parrish stops by to talk about being a relatively new water treater and how he goes about learning.

Today's show is something that most of us misunderstand, we don't know how to talk to our customers about it, and we simply do not know what the right information is and where to go find it. We are talking about the L word today; Legionella. We are going to get to the bottom of what Legionella is, what we need to know about it, how we explain it to our customers, and how we get everybody working together towards a common goal. We welcome Dr. Janet E. Stout, she is the president and director of Special Pathogens Laboratory, and research associate professor at the University of Pittsburgh Swanson School of Engineering in the Department of Civil and Environmental Engineering. A clinical and environmental microbiologist, Dr. Stout is recognized worldwide for more than 30 years of pioneering research in Legionella. Her expertise includes disinfection and control strategies for the prevention of Legionnaires' disease and other waterborne pathogens. She is credited as the first to demonstrate the link between Legionnaires' disease and the presence of Legionella in hospital water systems. Timestamps: Janet shares with us about who she is and what she does [05:08] Learn how Legionella cannot be treated by all kinds of antibiotics, only certain selected ones [08:20] Find out what the signs and symptoms are of Legionnaires disease [09:10] Understand what a water treater can do to prevent Legionella [11:20] Learn what building owners need to understand about cooling towers and utility water systems and the questions we need to be asking these owners [13:28] Hear how New York is the first to have a law that requires building owners to adhere to specific requirements [16:49] Janet tells us where to get information on the guidelines and standards for Legionella [19:00] Find out what the Ashrae 188 document is all about, and how it is used [19:21] Hear how there is a lot of freedom in the standard 188 for you to make decisions [24:16] Understand why Ashrae 188 in New York only deals with the water in cooling towers [28:15] Learn more about the Centre for Medical and Medicaid Services Document on Ashrae 188 [34:41] Find out why you need to test for Legionella and what systems you should be testing [36:49] Hear how only about 30-50% of cooling towers are positive for Legionella [40:52] Janet tells us what to do if your test for Legionella in the water comes back positive [42:59] Learn how decisions made need to be evidence-based [48:58] Understand the procedure on the collection part of the Legionella test [49:40] Learn about the ELITE program developed by the CDC [52:45] Hear what's an acceptable free chlorine and what to test for when you're testing chlorine [65:26] Find out why you need to take negligence off the table [70:05] Janet tells us what she sees around the topic of Legionella that needs to stop [72:14] Quotes: "The symptoms of legionnaires disease is no different than the symptoms of other forms of pneumonia." - Dr. Janet E. Stout "I always try to have a little lawyer on my shoulder when I am advising our clients on Legionella management." -Dr. Janet E. Stout Connect with Dr. Janet E. Stout: Email: [email protected] Twitter: @specialpathogen Website: specialpathogenslab.com Links Mentioned: ASHRAE Centers for Disease Control and Prevention CDC US Environmental Protection Agency Legionella CDC Legionella Toolkit CDC Vital Signs CDC: Morbidity and Mortality Weekly Report CMS Update Memorandum New CDC Vital Signs Report on Legionnaires' Disease: What You Need to Know Special Pathogens Laboratory Resources

On today's episode we welcome Jim Lukanich, a former AWT board member, he is a Certified Water Technologist (CWT) and the director of applied technology with U.S. Water. Jim won the Ray Balm Memorial Water Treater of the Year award in 2008. Jim describes himself as a short guy, about 59 years old, he runs, bikes and swims and just happens to be a water treater. Jim has been in the water treatment industry since 1981, he comes with a great deal of experience over the years and he has a big interest in microbiology and chemistry. Jim and his wife, alongside their nine rescue cats and two rescue dogs live in Grapevine, Texas. In this episode we're going to talk a little bit about closed loop systems, what you need to know and how they are the step child of the water treatment community. Jim Lukanich also joins us to share some need-to-know things about water treatment. Closed Loop Systems The close loop is just as important as that cooling tower loop and you know what that tower looks like when you don't feed a microbiocide, well it's a lot easier to see, of course we've got a more dynamic system with the cooling tower and sunlight might be getting in but we have things that are growing in the close loop as well. Give the closed loop the respect that it deserves and give your profession the respect that it deserves. If you are going to take care of a customer's systems, make sure that you're completely taking care of all of the customer's systems. Treat for all four areas of water treatment: scaling, corrosion, microbial fouling and taking the dirt and debris out of the system. Timestamps: Jim shares a bit more about himself [09:58] Hear how Jim ended up working in the water treatment industry [12:53] Learn what secrets Jim has learned through his many years of water treatment experience [22:30] Find out why Jim believes it's important to admit when you're wrong [26:11] Discover how if you understand microbiology, it's easy to treat the cooling tower [28:29] Understand how Jim relates a cooling tower and it's ecosystem to teeth. Hear at what age Jim gained wisdom and noticed a difference in his reactions [30:26] Discover how the words potable and microbicide are two words often misused. - And how he called Trace out on it years ago [36:24] Find out how Trace and Jim challenge each other when they do presentations [39:23] Learn what things Jim did and still does to become a better speaker [42:48] Listen as Jim helps us understand what PTSA is [45:05] Hear some of Jim's experiences about using PTSA [45:14] Learn about TTPC, the one particular microbicide that could interfere with PTSA [49:32] Discover some of Jim's small wins throughout his career [53:02] Hear why Jim considers his biggest failure, failing to recognize his own failures [54:56] Find out what advice Jim has for people new to the water industry [57:18] Clarifying Points: Jim mentioned the issues with PTSA and TTPC. To clarify PTSA stands for para toluenesulfonic acid and is used as a product tracing. TTPC stands for tributyl tetradecyl phosphonium chloride. The most well know TTPC is Bellacide 355. Quotes: "Try to keep learning; never stop learning." - Jim Lukanich "I think the secret to becoming a world class water treater is to never stop learning." - Jim Lukanich "Microbiology plays a major role in all types of depositions. Most important." - Jim Lukanich "My biggest failure is my failure to recognize any of my failures." - Jim Lukanich Connect with Jim Lukanich: Website: www.uswaterservices.com Twitter: @jlukanich Links Mentioned: US Steel Nalco Buckman Laboratories Tom Peters Tastes great, Less Filling - Miller Lite 1987 Commercial AWT Training Pyxis H2tronics Books Mentioned: The Primal Scream by Arthur Janov

Our guest today is Michael Iverson, part-time CFO for Blackmore Enterprise. Michael is an experienced financial executive with over 25 years of financial accounting and management experience at both privately held and publicly traded companies. He has an understanding of all things financial and the cool thing about Mike is he is able to put things in a way that you can understand it and from that, to make informed decisions based on that information. On today's episode we're talking a little bit about finance and how we manage things that go along with that. We also talk about the differences between D.A. and Feedwater tanks, corrosion coupons and a few more things. Our guest today is Michael Iverson, part-time CFO for Blackmore Enterprise. Michael is an experienced financial executive with over 25 years of financial accounting and management experience at both privately held and publicly traded companies. He has an understanding of all things financial and the cool thing about Mike is he is able to put things in a way that you can understand it and from that, to make informed decisions based on that information. On today's episode we're talking a little bit about finance and how we manage things that go along with that. Feed Water Tanks and the Deaerators A feed water tank and a deaerator is exactly the same thing except for one difference; the difference is pressure. The feed water tank has no pressure whereas the deaerator does. The whole purpose for the feed water tank and the deaerator tank is to drive off oxygen and they do this with heat. You can only get water so hot before it does a phase change and it changes into steam. The way you get water hotter is you put it under pressure. We want to keep it in the water state but we want to put more BTU's in it, we want to get it hotter. So how do we do that? We can put more pressure to hold the water as water and not allowing it to convert into steam. A feed water tank can only get to 212 degrees and still be water but we'll have issues with cavitation. A deaerator can take it up to 240 or 250 degrees before it starts to boil because it's under pressure. The hotter it is the more we can drive off oxygen. Key Points: Mike tells us how he works with multiple clients, giving all his clients CFO-level expertise without them having to hire and pay for a full-time CFO. The basic key financial information that all business owners should know. Learn how you limit the amount of cost by limiting the amount of time Find out about the 8 financial drivers in a business. Why what you do in business and what you do in your personal life cross pollinates. Understand Mike's outlook on the economy; a possible recession coming up in 2019. How to ensure your balance sheet is clean and stays in the attack-growth mode for 2019. The importance of comparing your business to industry metrics and benchmarks. Why you need to create a strategic plan for your business. How to find out what you want to measure by asking what drives your business. Find out why you need to set a goal to determine what those measures should be. The reason why Mike would want to, most of all, have a conversation with Abraham Lincoln. Quotes "Being able to measure yourself against somebody is tremendous because otherwise you're driving against yourself." — Mike Iverson "As a well rounded water treater we need to understand chemistry, finance, electricity, plumbing and the list goes on." — Trace Blackmore "The best location to feed a means is in a steam header." — Trace Blackmore Connect with Mike Iverson: Website: www.trilliumfinancial.com Links Mentioned: Blackmore Enterprises AWT Convention AWT Webinars Galvanic Series AWT-Standards-for-Corrosion-Rates

Our guest today is Michelle Farmerie. Michelle is the daughter of Jay Farmerie and the Marketing Director for GLA Water Consultant, Inc. Michelle has also become more involved in the water treatment industry by joining various AWT committees. Most significantly, she has taken lead of the Young Professionals Group whose purpose is to help solidify the future of the AWT. Michelle also participates in annual Training Seminars to continue to learn more about the water treatment industry and to better understand actual hands-on operations that take place at customer sites. On today's episode Michelle tells us more about what she's doing with AWT, the marketing side of the water treatment industry, and we are answering some questions. Our guest today is Michelle Farmerie. Michelle is the daughter of Jay Farmerie and the Marketing Director for GLA Water Consultant, Inc. Michelle has also become more involved in the water treatment industry by joining various AWT committees. Most significantly, she has taken lead of the Young Professionals Group whose purpose is to help solidify the future of the AWT. Michelle also participates in annual Training Seminars to continue to learn more about the water treatment industry and to better understand actual hands-on operations that take place at customer sites. On today's episode Michelle tells us more about what she's doing with AWT, the marketing side of the water treatment industry, and we are answering some questions. Heat Transfer Efficiency Manager. You are a heat transfer efficiency manager. Everything you do is a sub product from making sure the equipment you are treating is effective discharging that heat as efficiently as it possible can. If you do your job correctly, you are making sure that it is the most cost effective way of transferring that heat on the equipment that you're treating. If you are not doing your job correctly that heat has to transfer through some sort of insulator meaning that we have to flow more water through the system, meaning that we might have to use more energy in that system and it's not being effective. Your job above all else is heat transfer efficiency management. If we're heating something we're putting heat in and we're taking it to a place where we need it. still making sure we're managing all the transfer of that heat. where we're putting it in where we need it. When we're cooling, we're removing heat. We're taking the heat out of a place where we don't want it, we're flowing it through our equipment and we're discharging it to a place where we don't care about it, normally that's the atmosphere. Key Points Michelle tells us about what she does as the Marketing Director at GLA Water Consultants. Hear as Michelle tells us about GLA being a family business that her father started. Learn how Michelle grew up in the industry with memories of hanging around the lab with her father on weekends and learning about elements from a young age. How you can provide yourself as a resource and create relationships with your customers to better market yourself and your business in this industry. Listen how to acknowledge people with more experience than yourself in order for them to respect you more as a young person in the industry. Understand how to provide the best customer service possible by making sure everything across the line is the same. Discover what Michelle absolutely loves about the water treatment industry. Michelle tells us how the water treatment industry is vital and is fast becoming one of the biggest industries. Hear why Michelle least likes the money part of the industry. Learn how AWT foundations training and the Scaling Up podcast are being used as tools to market the industry and inform people more about it. Find out what Michelle does at AWT with the young professionals group and young professionals task force. Listen as Michelle explains how AWT has helped develop different industry tools such as The SEED Program. Understand how Michelle wants to grow SEED by reaching out to schools all over the country. Discover why The Harry Potter series are the last books that Michelle has read. Michelle tells us that she would want Sandra Bullock to play her in a movie about her life. Hear why Michelle would want to sit down with Jesus. And much more! Quotes "I have found from growing up in this industry, I am a pro at the periodic table, I know all the elements." - Michelle Farmerie "When you have everything synced together it really helps." - Michelle Farmerie "What's the old saying, people don't care what you know until they know that you care." - Michelle Farmerie "Most people consider their service working out of their test kit but it's really working with that customer." - Michelle Farmerie Links Mentioned Michelle Farmerie - http://glaconsultants.com/ Michelle's Email - [email protected] Michelle on Twitter - https://twitter.com/auntieseashell AWT Convention - https://www.awt.org/annualconvention17/ AWT Webinars - h

Our guest today is Bruce T. Ketrick Jr., president of the Association of Water Technologies. Bruce began his career in the pharmaceutical industry as a sales representative and later a technical trainer. Bruce's career in water technologies started 13 years ago with Guardian CSC. During his employment with Guardian CSC he has held various positions including Field Service Representative, Sales Management, and Business Manager. Bruce has been involved in the creation and management of new companies and divisions including: EnvoGuard an environmental products company, KTS (Ketrick Technical Services) a custom blending, specialty products, technical support and consulting company, and the Equipment Division of Guardian CSC offering design, installation and support of industrial water technologies equipment with a focus on controls, reverse osmosis, pretreatment and filters. We also talk about water softeners and answer some listener questions in "Pinks and Blues." Our guest today is Bruce T. Ketrick Jr., president of the Association of Water Technologies. Bruce began his career in the pharmaceutical industry as a sales representative and later a technical trainer. Bruce's career in water technologies started 13 years ago with Guardian CSC. During his employment with Guardian CSC he has held various positions including Field Service Representative, Sales Management, and Business Manager. Bruce has been involved in the creation and management of new companies and divisions including: EnvoGuard an environmental products company, KTS (Ketrick Technical Services) a custom blending, specialty products, technical support and consulting company, and the Equipment Division of Guardian CSC offering design, installation and support of industrial water technologies equipment with a focus on controls, reverse osmosis, pretreatment and filters. Bruce earned his BS in Biology from Juniata College and holds the CWT (Certified Water Technologist) designation. In this episode Bruce is sharing with us how to get involved in associations such as AWT. He's also telling us what's going on in the association, what one can expect from the association, how he got involved and where he sees AWT going in the future. We also talk about water softeners and answer some listener questions in "Pinks and Blues." Water Softeners Water softening is a technique that serves the removal of the ions that cause the water to be hard (or form scale,) in most cases calcium and magnesium ions. Iron ions may also be removed during softening. A water softener is a unit that is used to soften water, by removing the minerals that cause the water to be hard. If you've ever taken a softener apart you'll notice that it has resin beads inside. The purpose of the resin beads is to provide an exchange surface for ion. The ions we're specifically talking about is calcium and magnesium.The resin is full of sodium and we're putting it online and we're putting hard water through it. This hard water contains calcium and magnesium and it's flowing through across the resin bead. The resin bead wants the calcium and magnesium so it spits off the sodium and collects the calcium and magnesium until there's no more sodium for it to trade. Once that happens, we start passing hard water again which isn't the purpose of the water softener. Now we have to go through the process of regeneration. The resin is also acting as a filter. In order to regenerate to softener you have to follow five steps. The first step is to backwash where we reverse the flow. The next step is brining, brine travels through the salt storage area up into the resin tank. Step three is the slow rinse, where we flush hard minerals and brine from the resin tank into the drain. The fourth step is the fast rinse, the same as the slow rinse, just faster. It packs down the resin beads to make sure there's no channeling. The final step is refilling the brine tank. Now that you have a water softener you have to make sure you test properly for it. Key Points • How Bruce found himself in the business of water treatment. • Hear more about the dynamic of second and multi-generational businesses • Why flexibility and decision making is both a positive and a negative for business owners. • The importance of listening and asking questions in order to learn. • Common mistakes made by water treaters. • What holding the CWT designation means for Bruce. • Hear about Bruce's journey starting out in the AWT and his rise to president. • Understand Bruce's tasks during his leadership year as president of the AWT. • How the AWT is laser focused on the water treatment industry. • Find out why decisions made at the AWT are made on the benefit and values of membership. • Discover the purpose and mission of the AWT. • Resources being spent on online fundamentals by the AWT. • Identify how a new water treater can take advantage of offerings by the AWT. • Tools and resources being made available through the AWT. • Hear more about the

The AWT Convention, or any convention for that matter, can be scary. Walking around the exhibit hall and not knowing anyone or not knowing which presentation to go to can cause anxiety. On today's show we talk about how to get the most out of a convention while dealing with these two issues. Join Trace as he talks about tips and tricks he has learned throughout the years to make this your best convention ever!

Our guest today is Mike Standish, co-founder of Radical Polymers. Mike has over 28 years experience in polymer additive design and development. Prior to forming Radical Polymers, Mike served in technical and business leadership roles within global, publicly traded chemical companies and is responsible for the development and patenting of industry leading polymers for use in the water treatment, oilfield and detergent industries. In this episode Mike will be talking about what we need to know about polymers and also how we can take all of those categories and lump them into three simple categories so we know what they do based on functional groups. And we talk about Stack Temperatures on boilers. Stack Temperatures If you're concerned with your boiler system in terms of efficiency, you need to record your stack temperatures. Stack temperatures is simply the temperature of the gas, the exhaust, after the heat goes through the boiler and exhausts out. There is a thermometer located on the stack to let us know what the temperature is. You are responsible for making sure you're taking care of the entire system. That stack temperature is a look inside that boiler to see how efficient you are. If you just get one stack temperature it's not going to tell you anything, over time, if you and your customer are recording those stack temperatures you'll be able to see if those temperatures are staying the same, getting hotter or if it's getting cooler. If it's getting cooler, it tells us that we're transferring more heat from the inside of those tubes to the outside where the the water is. That's good. If it's getting hotter, it tells us that there's something on those tubes that's insulating that heat inside that tube so we can't transfer it out. That might be an indication that we're starting to scale some ion inside the system. If we ran the proper test we should be able to look back and see exactly what's going on. If you don't keep track of your stack temperatures you're never going to know what they're telling you. Timestamps: How Mike got into the water treatment industry [11:30] Hear about Mike's rollercoaster ride of starting his own company [12:45] Why Mike spent the first year doing only product development and not selling anything [14:18] Family run businesses in the water treatment industry and how Mike makes it work [14:56] Mike tells us how his business helps people with mineral scale control and corrosion issues [16:45] Learn how polymer is derived from greek, poly meaning many and mer meaning unit [18:54] The definition of a polymer, according to Mike [20:15] The different nuances in the way that polymers are put together and initiators used [20:34] Mike tells us how there are hundreds of polymers out there [21:49] The three different types of building blocks: carboxylates, sultanates and or non-ionics [22:38] The most economical raw materials out of the three [23:49] Why most polymers people buy are heavily weighted with carboxylated monomers [24:37] Where Sultanates tend to be employed most [24:45] Understand how Non-ionics are more nuanced and they are used to enhanced properties [25:08] Why to never buy or select products based on opposition alone [26:00] How adding functionalities increase the efficacy of the products for different types of scale [26:40] Median molecular weight and the weight difference for polymers and small molecules [28:00] Going beyond the marketing material and engaging directly with the supplier [30:10] Why polymers are not discrete molecules [45:16] Quotes: "People should always start with the problem and work their way back to the polymer selection." - Mike Standish "The key is to fit the right polymer with the right application." - Mike Standish "If you don't keep track of your stack temperatures you're never going to know what they're telling you." - Trace Blackmore Connect with Mike Standish: LinkedIn: https://www.linkedin.com/in/mike-standish-7890627/ Twitter: @RadicalPolymers Website: radicalpolymers.com Links Mentioned: 2015 AWT Paper - Mike Standish - Rules of Three...Simplifying Polymers AWT Convention AWT Webinars Kelly Registrations Systems Books Mentioned: The Operator - Robert O'Neill

Just a quick reminder about the Scaling UP! Meet UP! on Thursday for Breakfast. Don't forget to get your Scaling UP! button. And, in an effort to help your drive, I have created this list of songs that will help get you to your next account. Enjoy, and let me know what you think.

Our guest today is Jack Walker, CEO of WaterTech Specialties Incorporated. Jack is also one of the founders of The Association of Water Technologies. WaterTech is a family-owned and operated business. They pride themselves on the diversity of their customer base, from small family businesses to Fortune 100 companies. Truly, they are small enough to care and large enough to make a difference. In this episode we're talking about what changes Jack has seen throughout his lifetime, what it was like for him transitioning his company to his children and what he thinks about water treatment in general. We also talk about some things to think about when the season change and answer listener questions on "Pinks and Blues." Season Changes. When seasons start to change you need to look at making changes to your programs. For instance, chiller and cooling tower cleaning. If your customer doesn't have filtration on their cooling tower, they should be cleaning their cooling tower a minimum of twice a year. It's easier to keep a clean system clean than it is to clean up a dirty system. There has to be a synergy with mechanical i.e... cleaning and chemical. Whenever there is a season change it's also recommended that legionella testing be done. Any equipment upgrades or maybe you have to change some product dosing, you need to think of all those things next time you go to service your accounts, now that you're in a different weather pattern. Timestamps Jack's accolade of Water Technologist of the Year 2017 by AWT. [0:06:55.0] Jack tells us how he started in the water treatment industry. [0:07:54.0] Hear about Jack's goals when he started his company. [0:10:34.0] Understand what Jack looks for when hiring employees. [0:12:51.0] How Jack manages the company as a successful family business. [0:16:07.0] The importance of having an interest in what you're doing. [0:17:53.0] Discover why you need to understand the industry in order to make decisions. [0:21:00.0] Tips on leaving a business gracefully and not burning your bridges. [0:25:10.0] Hear how sales have evolved to networking and how your approach needs to change. [0:32:10.0] Some of the biggest changes Jack has seen in the water treatment industry over the years are chemicals and communications. [0:36:29.0] Find out about some of Jack's failures in business and what he learnt from those failures. [0:41:35.0] Learn why Jack loves having the ability to help resolve problems in the water treatment industry. [0:45:31.0] Discover how Jack discerns in giving away free information and helping other water treaters. [0:50:30.0] The important of being well trained in the water treatment industry. [0:57:28.0] Hear more about AWT in the infant stages back when it first started. [0:59:25.0] Jack tells us how he got involved with AWT and what his experience has been like. [1:00:45.0] Listen as Jack explains how many different people and situations have taught him what he knows about the water treatment industry. [1:04:00.0] Understand how some people are applicators in the industry. [1:05:00.0] What Jack has learnt through his journey with AWT. [1:06:05.0] The advice Jack would give people starting in the water industry is to know the industry really well. [1:09:35.0] Why once you think you know something, it's all over . [1:14:30.0] Picking an industry you're comfortable with. [1:19:30.0] Quotes "If you don't have an interest in the long term, it's not going to work." - Jack Walker "You need to be focused on one thing, one industry." - Jack Walker "Whatever you do, make sure you make referrals and talk to someone in the same industry." -Jack Walker "When you're sending new people out, make sure that they're trained at least well enough so it looks good on the company." - Trace Blackmore "If we're all better then people are going to look at the industry better." - Trace Blackmore "Most of us are applicators; we are not scientists." - Jack Walker Links Mentioned Jack Walker - http://www.watertech.net/ AWT - https://www.awt.org/ AWT Convention - https://www.awt.org/annualconvention17/ AWT Webinars - http://www.awt.org/education_events/webinars.cfm IWC Conferences - http://www.iwcconferences.com/

Our guest today is James McDonald. James has been in the water treatment industry since 1997 and is a Chemical Engineer by degree with a Master's from the University of Louisville. After college, James worked for an environmental compliance company, doing environmental assessments for the likes of the FAA and various army bases. Later James went on to work for Crown Solutions and today is also a much loved committee chair at the Association of Water Technologies (AWT). Interestingly, after many years at Crown Solutions, his next job at Chem Aqua, was discovered via a LinkedIn advertisement pop-up seeking a Corporate Engineer. Most of you out there are on LinkedIn and LinkedIn is probably dominated in the water technology community by James McDonald. James spends a lot of time on social media, specifically his LinkedIn page. But when we have so much work to do already, is social media really worth it and what are the rewards? James loves the work he does and loves sharing it with other people, so today we hear James' story, his role in the AWT, how LinkedIn has helped him connect hundreds of water treaters around the globe and why we should continue to keep learning a little bit every day and share our knowledge even more. Take a listen! We also answer questions from listeners on Pinks and Blues. This person just switched hardness test manufacturers and the softener used to be soft all the time with the old manufacturer. Now it's hard all the time. So is something wrong with the softener or with the test kit? Here at Blackmore Enterprises, we had that exact same thing happen. We were using manufacturer A and the softener was soft all the time. Then we switched to manufacturer B and it was soft some of the time, but a lot of the times we were getting that red tinge to the hardness test, and as those of you know out there in the ScalingUP! Nation, a soft sample is nice and blue and if it has a red color to it, then that indicates hardness and then we add the EDTA to it as a titrant until it grabs all that hardness and then turns it blue. So in a softener situation, as soon as we put the buffer in there and the indicator in there, we want that sucker to be nice and blue. Well, we thought that the softener was malfunctioning, and it actually was. The only reason we found that out was because the test that we then started buying with manufacturer B actually was able to test to a smaller degree, less than a ppm. The other test was only testing down to 2 or 3 ppm and we actually worked with somebody and we sent those off and actually had an independent lab measure those using a different method and we actually found that out, that one of the test manufacturers was able to get that lower. So it might be your tests are working fine, but they're only working in the limits that they are able to work in. What we did when we did that, we found out that we were actually putting hard water in when we thought we were putting soft water in with the other manufacturer, Manufacturer A, and that actually explained some of the readings that we were getting where we were losing alkalinity on occasion and things like that. The water was still clean, but everything didn't add up and then we found that when we were testing with this lower range test kit that we were actually leaking over some hardness. So I say this because the boilers, in order to be soft, need to be less - actually I think it's supposed to be less than half a ppm. So if your test kit's only testing 2 or 3 when it says it's soft, that's several times higher than half a ppm. So make sure you know what your test kit is actually doing and even in the same manufacturers, they have different ranges. So if one drop equals 10 parts, that's probably not good when you're titrating. That's probably not good enough for a softener. You probably want to figure out either how to change the sample size, or maybe change the test kit so you can get that to a really fine amount. But then also realize that your test that you're using may not go as low as you think it goes. Trace, what do you do for fun? I am a scuba dive instructor. That is my passion. I absolutely love being under water. It is the most therapeutic thing that l can think of. Underwater you can fly around like Superman. You want to go up, go up. You want to go down, go down. You can bank left, bank right, it's totally awesome. I love it so much, and you out there in the ScalingUP! Nation know that one of my passions is teaching, so I actually teach scuba diving to other people and try to get them to enjoy it as much as I do. Teaching scuba diving has made me a better instructor when it comes to water treatment, because when you're teaching somebody that they're not going to die, you learn how to deal with people at a different level. Because everybody's scared that there's no air underneath that water, and you've got to convince them that if an emergency or if a situation happens under water, you can deal with it unde

Our guest today is Tim Fulton, my Vistage coach. Tim is the Vistage Chair to some of the most successful CEOs in Atlanta. It's why in 2013 he launched the Small Business Matters Conference, which has become an all-star, exclusive gathering that attracts some of the best small business owners in the state. And it's why he's a tireless advocate for small businesses, every single day. Small Business Matters is owned and operated in Atlanta, Georgia by Tim Fulton. Tim is a nationally-recognized small business coach, consultant, and advocate. He has been involved in the field of entrepreneurship for over three decades as a successful business owner, small business counselor, and adjunct university professor. Vistage is an international membership organization for company CEO's and Presidents that provides a very unique growth experience for its members. In addition, Tim is a facilitator for the University of Georgia SBDC's GrowSmart training program, which is designed for growth-oriented small business owners, operators, and executives. Each year, he celebrates small business with the Small Business Matters Conference, gathering his tribe and beyond to dedicate a day to the development and success of the businesses that drive the U.S. economy. Small business stimulates international trade, helps the young get started, and encourages innovation. In today's episode Tim is sharing on what Vistage is but the short of it is that in business we're really good at what we do but we don't know what we don't know about business and it was with that that I went looking for somebody like Tim. He's also talking to us about GrowSMART. Give it a listen! Timestamps: Tim tells us what it means to be a small business coach [05:46] Understand what GrowSMART and Vistage is and does [06:30] Myths that surround small business and ownership [08:08] Find out whether running a business ever gets easier [11:54.] The importance of keeping score and what to be keeping score on [15:54.] Identifying certain key performance indicators within the business [16:38] Establishing the vision of the business through the owner and the employees. [18:38] The importance of having a business plan [21:52] Advice for multi-generational/ family businesses [25:30] Discover what an exit plan is and why it's essential [29:20] Thinking of your business as a game and sharing financials with your employees [33:05] The signs of beginning to know what you don't know [37:35] Hear what were the last three books Tim read [39:07] Top three business book to read, according Tim [42:50] Find out more about Tim's books, Small Business Matters and Small Business Matters and All That Jazz [44:43] The benefits of doing stand-up comedy and improv in the sales community [50:30] Why Tim would want to talk to Ben Franklin [51:20] Why to always to listen and act on that voice in the back of your head [53:35] Quotes: "I am constantly learning from my clients and my members." - Tim Fulton "The growth paradox is the assumption that as a company grows it's going to get easier." - Tim Fulton "Think of your business as a game and any good game, we're going to keep score." - Tim Fulton "In business we're really good water treaters but we don't know what we don't know about business." - Trace Blackmore Connect with Tim Fulton: Website: smallbusinessmattersonline.com LinkedIn: in/timcfulton Twitter: @tf_sbm Links Mentioned: ScalingUp! Podcast AWT Young Professionals & SEED Group AWT AWT Convention AWT Webinars IWC Conferences Seth Godin Books to Read: Michael Gerber's book, The E-myth Seth Stephens-Davidowitz's book, Everybody Lies Charles Duhigg's book, The Power of Habit Bo Burlingham's book, Finish Big Jim Collins's book, Good To Great Stephen Covey's book, The 7 Habits of Highly Effective People Tim's book, Small Business Matters Tim's book, Small Business Matters and All That Jazz Seth's book, Tribes

Our guest today is Lt. Rob Pendleton of the Snellville, GA Police Department. Snellville, GA is located about 35 miles north of Atlanta, GA. In the aftermath of the Las Vegas shootings, we are all asking ourselves what we can do. Many cannot think of a good answer to that question. It is my hope that we can take the information discussed in today's episode and keep ourselves safer and more aware. Lt. Pendleton has spent his adult life learning about how to keep others safe at his own peril. In this episode he condenses years of experiences, training and reading into real life information that we can use to keep ourselves safe and think through any emergency situations. Links Mentioned ScalingUp! Podcast – https://scalinguph2o.com/ The Snellville, GA Police Department - http://www.snellville.org/police-department ALERRT and CRAS - https://alerrt.org/page/CivilianResponse

It's been a while since it was just the two of us on an episode. To fix that, I am only answering questions from the Scaling UP! Nation, for the whole episode. No guest, no rant from the host, just your questions. Truly, the show for you, by you. LSI, RSI, PSI Can you tell us more about LSI, RSI and PSI? (1:04) LSI, RSI and PSI are all scaling indices. Each tells us whether the water is scaling or non-scaling. Not if the water is scaling or corrosion. ALL water is corrosive. In 1936, Wilfred Langelier developed a calculation for predicting the pH at which water is saturated with calcium carbonate called pHs. The "Saturation pH" is the first step in all scaling indices. Saturation pH (pHs): 12.3-(log CaH + log Malk + (0.025xC˚) - (0.011x√)

Our guest today is Mike Highum, Vice President of McGowan Insurance Group. McGowan is a trusted provider of insurance and risk management products and services across the United States. McGowan Insurance Group just received the AWT Supplier of the Year for 2016. Specialty protection includes Primary and Excess Liability, Pollution Liability, Professional/E&O, Executive Liability, Workers Compensation, Property and Fleet coverages. Complete risk analysis, loss prevention and claims management, as well as consulting services, are also provided. McGowan incorporates a collaborative approach that emphasizes client educational, along with delivering meaningful resources to equip clients with the necessary tools to manage risk. During the last few weeks I've had multiple people in the water treatment industry asking me questions about insurance, so I thought to bring in the professional. In this episode we're talking about what we should be thinking about when it comes to insurance and liability to protect not only ourselves but also our business. Why would we talk about insurance on ScalingUP? Scaling UP! is not just water treatment and chemistry. It's about all things that have to come into play for us to have a successful water treatment business. Unfortunately, there's liability out there and we cannot protect ourselves from all liability. That's why we have insurance. As a employee you will think, "If the company does well, I'll do well" or "If I know more about the company and what they have to go through then I can do better job." During this interview, think in this mindset and think how you can be a better water treater tomorrow than you are today, knowing more about your company's liability risk. Insurance is not the sexiest topic however it's something that every business needs to have and it's one of the things, as a business owner, you need to know about. Can I get continuing education points for my CWT? That's my number one question! The answer is no, however, "we're working on it" is really the right answer. Based on your interest on getting continuing education points, I did speak to the education committee. The issue is that they don't know how to track it, meaning they don't know how they prove that the listener actually listened to it? I will say that the podcast is a newer format for the education committee and they may not be totally familiar with that. I'm going to ask you to help me help you with this question and the Scaling UP! Nation! can come up with a way that the Certification Committee feels comfortable issuing these points. If you have any ideas, let me know. On an earlier show you mentioned resin cleaning, how do you do that? I believe that show was the one I did with Bruce Ketrick and in the intro I spoke on water softeners and did a very brief operational explanation and then I went into some brief trouble shooting. There's not really a simple answer to that, the simplest way to do that is to use some sort of resin cleaning product and put that into the brine tank so that you have that going into every brining cycle and that will help clean up the resin. To back up even more, what I'm talking about here is iron fouling and if I remember the episode, I was talking about the valance and that sodium has a +1 charge, calcium and magnesium have a +2 charge. The way we get the calcium magnesium off the resin with a +1 charge is that we put so much sodium in there that the resin starts getting rid of the calcium magnesium because we faked it out to think it had a higher charge. If we have iron on the resin with a +3 charge, sodium is not going to go in there and remove the iron that's in that resin hole, so how do we remove it? The resin cleaner should help promote getting some of that iron out, it won't get all of it but it will help with some. My advice is not to wait for the resin to become fouled but to start using that resin to keep that resin cleaner longer. Offline cleaning is when you put a whole bunch of cleaner in with the resin and then you have to agitate everything. So basically, you take a PVC wand and hook it up to a compressor and bubble through a very, long, tedious, boring process. You can manually clean the resin using that airline that I just described, or you can put a little bit of resin cleaner in as an ongoing basis and/or you can send the resin sample off to be analyzed. It's sometimes easier to just replace the resin rather than cleaning it. You hear a lot about people job hopping these days, especially millennials. Do you have any statistics that talk specifically about how long people stay in the water treatment industry? I want to say I don't have specific statistics that I have taken myself but I have heard Colin Frayne talk on this topic and he has said that throughout his career he has found, he's a consultant an contributor to AWT and has been in water treatment for a while, that if somebody gets into water treatment and they stay for two years, they're

Currently on the show we are doing a multi-episode series on getting your Certified Water Technologist (CWT) designation. The CWT is the highest professional designation in the water treatment industry and is administered by the Association of Water Technologies (AWT). A CWT exam is a rigorous, 200-question, four-hour exam that water technologists can take after five years of experience in the industry. It may sound daunting, but having a CWT is a sure way to bump up your career and demonstrate your knowledge, ethics and commitment to the industry. In this episode, we are going to be exploring all things CWT together with Angela Pike, self-proclaimed queen and Senior Service Manager at AWT. Angela works directly with the committee responsible for the CWT and has since become a guru on the entire AWT process. Together, we'll be delving into the reasons why you should get your CWT, how to get it, how to study for it, how to pass the exam (not test,) as well as what to do if you do not pass the exam and how to re-certify. We're going to be providing some tips and advice to help you prepare and pass the exam the first time around. By the end of this episode, you'll have a new perspective on the value of a CWT certification and how to best go about the process. Take a listen! Timestamp: Learn more about Angela's role at the AWT. [0:04:22.0] Angela's definition of a Certified Water Technologist. [0:05:49.0] Why is the CWT an important certification? [0:08:30.0] The elevated status that comes with having a CWT. [0:10:02.0] How to begin the process of becoming a CWT. [0:11:50.0] What to expect from the CWT exam. [0:15:25.0] Advantages of taking a computer-based exam. [0:18:19.0] Angela's tips for passing the CWT exam. [0:21:02.0] When is the best time to take or re-take a CWT exam? [0:25:10.0] Find out what happens after you pass your CWT exam and hear Angela almost say "test" instead of "examination." [0:26:50.0] How long does a CWT certification last for? [0:33:47.0] The CWT Continuing Education Unit (CEU). [0:37:04.0] Remember: Your CWT does not automatically re-certify! [0:43:35.0] Quotes: "At the moment we are 10% CWT certified. I would like to see us at least be 25%." — Angela Pike "A CWT proves that you are knowledgeable and ethical… It's a stamp of approval." — Angela Pike "We're proud of the people that take this step and finish the process." — Angela Pike "The pass rate is typically one third of the class... Nobody said it was a simple exam but it's well worth it." — Angela Pike Links Mentioned in Today's Episode: CWT Presentation Association of Water Technologies Certified Water Technologist Certification Angela Pike on LinkedIn

Today on the show, we welcome recently Certified Water Technologists, Andy Morcomb of Jaytech and Andy Williams of South Eastern Laboratories. We are continuing our series on how to become a Certified Water Technologist (CWT.) We invited the Andys on the show to hear about their experience with the CWT process, from start to finish. As you know from our previous episode (Episode 26) there are two different ways to take your CWT examination – digitally or on good old-fashioned paper. Andy Morcomb took his test remotely through Pearson Vue and in this episode, he shares with us all about this unique experience. We also find out how both Andy and Andy prepared for their exam and how the CWT has boosted their confidence in the industry. This episode is packed with helpful tips and insightful advice for taking your CWT exam. You will hear firsthand why this is exam is so valuable and how it can advance your role in the industry at large. It is important to know that you are not alone in this process and this episode is here to help you on the brave journey towards your CWT. It's time to get out there and do it, so take a listen! Timestamps: Find out how Andy M got into the water treatment industry. [0:03:10.0] What made Andy M decide to take the CWT exam. [0:07:00.0] Tips for navigating the CWT Handbook and other resources. [0:09:00.0] How to know when you are ready to take the CWT exam. [0:10:50.0] Registering for the CWT exam and advantages of taking it remotely. [0:12:15.0] How long does it take to get your CWT exam results? [0:17:00.0] The biggest lessons Andy M learn from taking the CWT exam. [0:22:30.0] What the CWT designation has done for Andy M's [0:29:10.0] Re-applying for the CWT certification after five years. [0:33:50.0] Find out how Andy W got into the water treatment industry. [0:44:30.0] Andy W's reason for taking the CWT exam. [0:49:30.0] Andy W's experience and process of getting his AWT. [0:57:16.0] Find out how Andy W finds new water treatment business. [01:10:16.0] Keeping up with changes in the industry. [01:11:40.0] Start your journey to becoming a CWT: The first thing you should do to start is to pick a date to take the examination. Once you have a date, you can work backwards to success! Once you pick a date, go to the linked In Page: Scaling UP! Nation! and tell the whole Nation! Then share your study plans, tips and the like so we can all help each other get the CWT. Quotes: "You have to learn what your learning style is… And find the outlet for that material." — Andy Morcomb "If you study and spend the time in the industry, absolutely anybody who puts their mind to it can pass this test." — Andy Morcomb "What I would say to someone who is waiting to do the test, is you're really missing out." — Andy Morcomb "I found, after taking the test, that I can solve a lot of problems that not a lot of water treaters can." — Andy Williams Links Mentioned in Today's Episode: Scaling UP! Nation! Linked IN Group Andy Morcombe Jaytech Pearson Vue South Eastern Laboratories CWT Certification Information Why Become a CWT Presentation The Value of a CWT CWT Code of Ethics

On this year's last episode of Scaling UP!, we will be talking again about the Certified Water Technologist Designation, CWT. I was only planning on doing 2 shows on the CWT, but with getting so much response from the Scaling UP! Nation!, I decided to do one more. Timestamps: A review of the last few weeks on the CWT. [1:52] Do I need to be a AWT member to become a CWT? [5:20] Is there a cost difference between in-person and remote examination? [6:05] What is a passing score on the CWT exam? [6:43] Can I use the CWT logo when I get certified? [7:02] Standardize test tips. [8:23] Helpful links to navigate the CWT process. [19:53] Sharing with your successes and challenges with your peers. [21:37] More questions. [23.02] Solve the problem about not having good light during running your tests. [23:43] Closing comments. [24:46] Take the CWT Challenge: If you are going to be in this industry, why not be the best in this industry? I challenge you to start on the journey to getting your CWT. You may not get it tomorrow and it may be 5 years from now. The point is you are on your way to getting it. You've started. And one thing is for sure, you will never finish anything you never start. On last week's episode I asked you to go to the Scaling UP! Nation's Linked IN page and let everybody know the date you will take the exam. If you haven't done that, I urge you to do so. Be sure to sign up for the 5 tips to help you with the examination. https://scalinguph2o.com/cwt. Making your job easier: The mechanical is usually a place that has horrible light. Our tests results are based on interpretation of color changes that require good light. If you don't have good light where you are, bring the good light with you. We have solved this issue with a small, portable and cost effective rechargeable LED light. It is small enough to fit in your tests kit without taking up too much space and provides good quality light (6500K.) After mentioning this light on show number 24, I have received dozens of questions about it. To better answer these questions, I have created a video to show you what it looks like: https://scalinguph2o.com/lightvideo. If you are interested in purchasing this light, I have set up an affiliate link to Amazon: https://scalinguph2o.com/light. The affiliate link adds no extra charge to you; however, Amazon does pay me a commission for the sale. Links Mentioned in Today's Episode: Scaling UP! Nation! Linked IN Group Jaytech Pearson Vue CWT Certification Information Why Become a CWT Presentation The Value of a CWT CWT Code of Ethics Light Video

Our guest today is Cpt. David Marquet of The United States Navy. David (now retired), was the Commander of the nuclear submarine Santa Fe – probably the most amazing job in the world! (in my opinion) In addition to commanding nuclear powered submarines, David is also the author of Turn The Ship Around, which was written in 2013 and tells the remarkable true story of how David was able to turn the lowest performing submarine into the highest performing evaluation in the history of The Navy. David was able to do this by transforming his team with what he calls a "leader-leader" mentality, rather than the pervasive "leader-follower" mentality, which is typically how The Navy had always gotten things done! In this episode, we learn more about this model of leadership and how you can transform a team by cultivating the creativity and independent thinking of its members. This is a book about how you can apply the 7 Habits Of Highly Effective People on an organizational level and why the legacy of a true leader is to bring out the leader in everyone else. An episode with a true hero – take a listen! Timestamps: Find out how David came to be in the Navy [03:50] Critiques of the "leader-follower" model of leadership [05:50] Why David was re-assigned to the lowest performing submarine [07:15] How to lean back so others can lead forward [10:15] Developing leaders and an independently thinking team [14:15] Introducing the "I intend to" technique in permission-based organizations [15:10] Allowing your team to have more authority by thinking out loud [20:00] The importance of team interaction in determining business success [27:10] Writing procedures that support "leader-leader" thinking [27:49.] The impact of the "three name rule" on team building [34:43] Building the ladder of leadership [43:20] Quotes: "The leader fixes the environment, not people." - Cpt. David Marquet "Creating an environment where your people can go off and express the leadership they have inside them… that's the legacy of leadership." - Cpt. David Marquet Connect with Cpt. David Marquet: Website: www.davidmarquet.com Twitter: @ldavidmarquet Links Mentioned: David finding inspiration in the bathroom Books Mentioned: Turn The Ship Around 7 Habits of Highly Effective People

On today's show we talk to the 2018 president of the Association of Water Technologies, Marc Vermeulen. Marc tells us about his life from becoming a water treater to becoming the AWT president. We will also learn about specific items that you can take advantage of that the AWT is offering this year. AWT Technical Training: If you have listened to the show before, you know that I am proud to be a training with AWT for the Technical and Fundamental trainings. This episode talks specifically to what is offered at the seminars as well as how to get the most out of the seminars. Pinks and Blues: This segment of Pinks and Blue deals with a set of questions, not just one or two, around pH meters. I have complied a list of about 12 different and similar questions and talk about the pH meter to try to answer them all. We will talk about proper meter care, calibration procedure and many more items around the pH meter. Take a listen. Timestamps 00:05 - Introduction 00:55 – AWT Technical Training Seminars 14:20 – Interview with Marc Vermeulen Introduction 16:10 – About Marc 17:40- CWT Certification 21:45 – International Business 23:55 – Biggest water treatment victory 24:43 – Biggest water treatment hurdle 26:11 – AWT presidency 28:42 – AWT board meetings 29:55 – AWT – technical 32:10 – Pure Water for The World 39:15 – AWT 2018 40:47 – AWT volunteers 43:20 – What one thing should we know about AWT? 44:50 – Lightning Round 51:35 – Pinks and Blues (Listener Questions) 52:45 – pH meter calibration 1:07:17 – How long should a probe last? 1:08:55 – What is the best pH meter? 1:11:07 – The necessity of a pH meter 1:12:21 – Alkalinity vs. pH meter 1:13:55 – Closing statements Links Mentioned Scaling UP! Nation! LinkedIn Group - https://www.linkedin.com/groups/12074848 Marc Vermeulen LinkedIn – https://www.linkedin.com/in/marc-vermeulen-20416721/ Hawkstone Solutions – http://hawkstonesolutions.ca/ CWT Tips – https://scalinguph2o.com/cwt AWT Certification(CWT) - https://www.awt.org/certification/index.cfm AWT Technical Training - https://www.awt.org/education_events/technical_training.cfm AWT Technical Training Booklet - http://www.awt.org/pub/0d1c4ef7-afef-94eb-dc75-2286998dba10

The most requested guest in Scaling UP! History! (Mark was the one doing all the requesting) It can be lonely out there as a water treater. Having friends you can count on is a must. Mark Lewis is that kind a friend to me. After meeting Mark over 12 years ago, we have encouraged each other to be better water treaters. In this episode, we are going to learn how Mark became a water treater. We will also hear how he started volunteering with the Association of Water Technologies and all the opportunities he was able to take advantage of because of this. Mark will let us know how everyone should approach AWT's Technical Training and what the difference is between the Fundamentals and Applications Training and The Water Treatment Training. We will even talk a little about chillers. In fact, you will hear Mark answer questions I didn't even ask. This is sure to be one of your favorite episodes as we talk a bit about everything. And, since I know you will be left wanting more, I have invited Mark back for another episode. Please enjoy my interview with Mark Lewis, CWT. Quotes "Getting on this show is harder than selling some pieces of water treatment business." — Mark Lewis "You are now asking your own questions?" — Trace Blackmore "Saturation temperature is the refrigerant coming out of the condenser barrel going back into the economizer."— Mark Lewis "I shook Chuck Branvold's pants and they ripped." — Mark Lewis Links Mentioned AWT Technical Training Seminars: https://scalinguph2o.com/tt2018 CWT Exam Handbook – https://scalinguph2o.com/CWTExam Association of Water Technologies – https://www.awt.org/ It's How You Play the Game: The 12 Leadership Principles of Dean Smith - https://scalinguph2o.com/itshowyouplaythegame Soul Keeping: Caring For the Most Important Part of You - https://scalinguph2o.com/soulkeeping Certified Water Technologist Certification – https://scalinguph2o.com/cwtinfo Mark Lewis on LinkedIn – https://www.linkedin.com/in/mark-lewis-01a3b56/ STEM TASKFORCE The STEM taskforce is looking for some volunteers to help in the booth for a few hours each day. If you have children, bring them along, and enjoy the rest of the festival after your few hours are up in the booth. For more information on the USA Science and Engineering Festival you can visit their website at www.usasciencefestival.org. If you are interested in helping the AWT STEM taskforce, please contact Sara Wood. Her email is [email protected] or call her at 1-(240) 702-1671.

Today on the show we welcome Dick Hourigan. Dick is a Retired US Army Special Forces Lieutenant Colonel and an Analytical Chemist who has been in the water treatment industry since 1973. After being retrenched from his job in 1992, Dick founded Richard Hourigan Inc., as an Illinois water treatment company serving Illinois and southern Wisconsin customers. In 2007, Dick also launched his own website, www.RichardHouriganInc.com and in 2009 opened www.TheWaterTreatmentStore.com to sell his water treatment products on the global market. In 2010 Dick also opened www.MissedPerceptions.com, which is a blog that serves to facilitate communication with global customers. 2018 will mark the 45th year of Dick being in the water treatment industry. He has had a lot of unique experiences and today shares the trials and the triumphs of being a water treater for the most part of his life. There is so much value in hearing the experience of others in this industry and in this episode, Dick walks us through his first jobs, the process of starting his own company and encourages us to never give up and to do whatever you do, well. Take a listen! Timestamps Find out the three cornerstones in Dick's life and career. [02:28] How Dick found himself in the water treatment industry. [03:08] Dick's process and advice for approaching customers. [07:27] Learn more about Dick's first beginnings as a sales manager. [11:00] How Dick picked himself up after getting fired and discovered a new path. [17:30] Why Dick decided to start his own company and how he did it. [20:30] When Dick knew that he had made it as a business owner. [24:50] Find out why Dick has never hired a single employee. [26:05] Why Dick's biggest accomplishment was achieved in his first job. [26:50] The most prolific changes Dick has seen in the water treatment industry. [31:48] Why Dick applauds the stupid things that happen in the field. [34:30] Hear Dick's advice for anyone starting out in the industry. [36:15] Where do you go to learn more about water treatment? [37:45] The first steps Dick takes in any troubleshooting process. [42:40] Questions from the mail bag! [52:00] Quotes "Almost none of us got into this business intentionally." - Dick Hourigan "I thought hiring an employee is either going to be the best or the worst thing I ever do." - Dick Hourigan "Anything that is worth doing, is worth doing well." - Dick Hourigan "It's not what happens in our life that defines us, it's how we respond to those things." - Dick Hourigan Connect with Dick Hourigan LinkedIn: in/dickhourigan Dick Hourigan Inc: www.richardhouriganinc.com The Water Treatment Store: https://richardhouriganinc.com/sunshop/ Dick Hourigan on Twitter: @dhourigan Books Mentioned General Chemistry by Linus Pauling The Narrative of Life by Frederick Douglass Killing Lincoln by Bill O'Reilly Killing Patton by Bill O'Reilly Uhlig's Corrosion Handbook

Our guest today is Taylor Technologies' Chris Golden, CWT. Chris is a great resource to the water treatment community as a water testing expert. He also provides a great perspective to our industry because he was a water treater himself. In this episode, we will hear about several articles Chris wrote that deal with the opposite of treating equipment. He addresses what will happen if you don't treat equipment. Chris has found that this approach sometimes creates a better understanding when explaining how vital our services are. He also tells us about his career as a water treater and throws in a few tips on testing. Articles Mentioned The Benefit of Chemically Treating a Open Cooling System Part I_FINAL The Benefit of Chemically Treating an Open Cooling System Part 2_FINAL The Benefit of Chemically Treating an Open Cooling System Part 3_FINAL The Benefit of Chemically Treating an Open Cooling System Part 4_FINAL What If I Don't Treat the Boiler Epilogue_FINAL What If I Don't Treat the Boiler Part 1_FINAL What If I Don't Treat the Boiler Part 2_FINAL What If I Don't Treat the Boiler Part 3_FINAL Why Test for Azole in Cooling Waters Links Mentioned Taylor Technologies Website – https://taylortechnologies.com/ Chris Golden LinkedIn Page- https://www.linkedin.com/in/chrisgoldentaylortech Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration - http://amzn.to/2GSZXRe SPIN Selling – http://amzn.to/2nOdJMl SPIN Selling Workbook - http://amzn.to/2se0ERP

The most 2nd requested guest in Scaling UP! History! (Mark was the one doing all the requesting this time too). Today on Scaling UP! we re-welcome Mark Lewis, CWT. On this episode, Mark takes the interviewer position and asked me questions. As different as this experience was, I found it very interesting to be on the other side of the mic. Mark also joins me for a Pinks and Blues session, that I'm sure will not be forgotten anytime soon. Please enjoy my interview with Mark Mark's interview with me… Timestamps 0:09 – Introduction 1:46 – Begin interview with Mark 2:30 – Mark's opinion of Scaling Up 6:25 – Where does Trace find the time for Scaling Up? / The inspiration for Scaling Up 14:43 – What has been the one comment about Scaling Up has made you the proudest? 17:11 – Mark's opinion of the benefits of CWT Certification 19:59 – What topics would Trace like to cover on future episodes? 23:05 – Closed loops 26:06 – Filters on closed loop systems 29:41 – How do you determine the proper treatment program? 35:21 – Inspection tools 42:05 – pH and alkalinity 43:07 – Lightning Round with Trace! 43:15 – What are the last 3 books that you have read? 45:41 – If they made a movie about your life, who would play you? 46:19 – What would you tell yourself if you could go back in time to your first day as a water treater? 47:42 – if you could have a conversation with any person in history, who would it be? 48:21 – Pinks and Blues 48:49 – How do I know if my chiller is scaled? 52:28 – How would you know if your boiler is starting to get fouled? 54:51 – How do you know if you've had a softener upset? 56:58 – How can someone detect hardness leakage before the regeneration period? 1:00:06 – What is the difference between a sand filter and a separator? 1:04:56 – Is a sock filter/pleated filter better on a closed loop system? 1:07:56 – Closing statements Quotes 18:00 – Are you a water treater with 15 years of experience, or are you a water treater that has been in the industry doing the same thing for 15 years? - Mark 24:21 – Closed loops are the most neglected system in the water treatment portfolio. – Trace 47:19 – Write books, take notes, do whatever you need to do. Get all of the knowledge out of this man's head. – Trace on his father 52:16 – We've got to address all of our chemical issues chemically, and our mechanical issues mechanically. 53:36 – Your service doesn't start when you walk in. Your service starts as you're driving up, looking around. Links Mentioned AWT Technical Training Seminars - https://scalinguph2o.com/tt2018 CWT Exam Handbook – https://scalinguph2o.com/CWTExam Low cost endoscope - https://scalinguph2o.com/scope Test kit light - https://scalinguph2o.com/light Association of Water Technologies – https://www.awt.org/ The Advantage - http://amzn.to/2EdMKFb The 5 Dysfunctions - http://amzn.to/2EP33oM The Machine – http://amzn.to/2FZX6Vv Turn the Ship Around - http://amzn.to/2C5Ywvl Certified Water Technologist Certification – https://scalinguph2o.com/cwtinfo Mark Lewis on LinkedIn – https://www.linkedin.com/in/mark-lewis-01a3b56/

Today on the show, we welcome one of the leading experts on the topics of reverse osmosis – Wes Byrne. Reverse osmosis (RO) is a relatively new technology whose applications are rapidly growing. Wes Byrne is the perfect guest to tackle RO as he has literally written the book on reverse osmosis titled: Reverse Osmosis: A Practical Guide For Industrial Users. Wes's book is a go-to guide in the industry and is hugely valuable to design and process engineers working for RO equipment manufacturers, engineering companies and those who are responsible for the operation of an RO system. Wes has been working with RO for forty years in the fields of design, engineering, field support, monitoring, piloting, troubleshooting and new product development. His forte, however, is fixing troublesome RO units. In this episode, Wes explains what RO is, what we should be looking for in order to troubleshoot and why RO is a miracle process for today and the future. Timestamps Find out how Wes got into the RO industry. [02:20] Wes explains exactly what reverse osmosis is. [05:36] What type of applications require reverse osmosis. [06:43.] Examples of pre-treatment for the RO unit. [10:42] Indications of when to clean to RO system. [13:10] Discover how reverse osmosis works. [13:24] How long should a RO membrane typically last? [14:50.] Wes shares his basic troubleshooting tips. [16:50] The craziest things Wes has seen in his RO experience. [22:00] Learn more about the RO cleaning process. [23:17] Wes's advice for anyone trying to learn more about RO. [25:58] The exciting new innovations taking place in RO. [27:15] How will RO help us with the water crisis leading into the future? [29:12] Why a failed RO system is not to blame for problems. [31:15] Quotes "RO gives us the ability to take a previously unusable water stream and turn it into something very valuable." — Wes Byrne "RO, in my mind, is a miracle process that just keeps expanding in the world of water." — Wes Byrne Links Mentioned Reverse Osmosis: A Practical Guide For Users by Wes Byrne – Wes Byrne Consulting Wes Byrne on LinkedIn Pure Water Cloud