Scaling UP! H2O

On today's episode we welcome Jim Lukanich, a former AWT board member, he is a Certified Water Technologist (CWT) and the director of applied technology with U.S. Water. Jim won the Ray Balm Memorial Water Treater of the Year award in 2008. Jim describes himself as a short guy, about 59 years old, he runs, bikes and swims and just happens to be a water treater. Jim has been in the water treatment industry since 1981, he comes with a great deal of experience over the years and he has a big interest in microbiology and chemistry. Jim and his wife, alongside their nine rescue cats and two rescue dogs live in Grapevine, Texas. In this episode we're going to talk a little bit about closed loop systems, what you need to know and how they are the step child of the water treatment community. Jim Lukanich also joins us to share some need-to-know things about water treatment. Closed Loop Systems The close loop is just as important as that cooling tower loop and you know what that tower looks like when you don't feed a microbiocide, well it's a lot easier to see, of course we've got a more dynamic system with the cooling tower and sunlight might be getting in but we have things that are growing in the close loop as well. Give the closed loop the respect that it deserves and give your profession the respect that it deserves. If you are going to take care of a customer's systems, make sure that you're completely taking care of all of the customer's systems. Treat for all four areas of water treatment: scaling, corrosion, microbial fouling and taking the dirt and debris out of the system. Timestamps: Jim shares a bit more about himself [09:58] Hear how Jim ended up working in the water treatment industry [12:53] Learn what secrets Jim has learned through his many years of water treatment experience [22:30] Find out why Jim believes it's important to admit when you're wrong [26:11] Discover how if you understand microbiology, it's easy to treat the cooling tower [28:29] Understand how Jim relates a cooling tower and it's ecosystem to teeth. Hear at what age Jim gained wisdom and noticed a difference in his reactions [30:26] Discover how the words potable and microbicide are two words often misused. - And how he called Trace out on it years ago [36:24] Find out how Trace and Jim challenge each other when they do presentations [39:23] Learn what things Jim did and still does to become a better speaker [42:48] Listen as Jim helps us understand what PTSA is [45:05] Hear some of Jim's experiences about using PTSA [45:14] Learn about TTPC, the one particular microbicide that could interfere with PTSA [49:32] Discover some of Jim's small wins throughout his career [53:02] Hear why Jim considers his biggest failure, failing to recognize his own failures [54:56] Find out what advice Jim has for people new to the water industry [57:18] Clarifying Points: Jim mentioned the issues with PTSA and TTPC. To clarify PTSA stands for para toluenesulfonic acid and is used as a product tracing. TTPC stands for tributyl tetradecyl phosphonium chloride. The most well know TTPC is Bellacide 355. Quotes: "Try to keep learning; never stop learning." - Jim Lukanich "I think the secret to becoming a world class water treater is to never stop learning." - Jim Lukanich "Microbiology plays a major role in all types of depositions. Most important." - Jim Lukanich "My biggest failure is my failure to recognize any of my failures." - Jim Lukanich Connect with Jim Lukanich: Website: www.uswaterservices.com Twitter: @jlukanich Links Mentioned: US Steel Nalco Buckman Laboratories Tom Peters Tastes great, Less Filling - Miller Lite 1987 Commercial AWT Training Pyxis H2tronics Books Mentioned: The Primal Scream by Arthur Janov

Our guest today is Michael Iverson, part-time CFO for Blackmore Enterprise. Michael is an experienced financial executive with over 25 years of financial accounting and management experience at both privately held and publicly traded companies. He has an understanding of all things financial and the cool thing about Mike is he is able to put things in a way that you can understand it and from that, to make informed decisions based on that information. On today's episode we're talking a little bit about finance and how we manage things that go along with that. We also talk about the differences between D.A. and Feedwater tanks, corrosion coupons and a few more things. Our guest today is Michael Iverson, part-time CFO for Blackmore Enterprise. Michael is an experienced financial executive with over 25 years of financial accounting and management experience at both privately held and publicly traded companies. He has an understanding of all things financial and the cool thing about Mike is he is able to put things in a way that you can understand it and from that, to make informed decisions based on that information. On today's episode we're talking a little bit about finance and how we manage things that go along with that. Feed Water Tanks and the Deaerators A feed water tank and a deaerator is exactly the same thing except for one difference; the difference is pressure. The feed water tank has no pressure whereas the deaerator does. The whole purpose for the feed water tank and the deaerator tank is to drive off oxygen and they do this with heat. You can only get water so hot before it does a phase change and it changes into steam. The way you get water hotter is you put it under pressure. We want to keep it in the water state but we want to put more BTU's in it, we want to get it hotter. So how do we do that? We can put more pressure to hold the water as water and not allowing it to convert into steam. A feed water tank can only get to 212 degrees and still be water but we'll have issues with cavitation. A deaerator can take it up to 240 or 250 degrees before it starts to boil because it's under pressure. The hotter it is the more we can drive off oxygen. Key Points: Mike tells us how he works with multiple clients, giving all his clients CFO-level expertise without them having to hire and pay for a full-time CFO. The basic key financial information that all business owners should know. Learn how you limit the amount of cost by limiting the amount of time Find out about the 8 financial drivers in a business. Why what you do in business and what you do in your personal life cross pollinates. Understand Mike's outlook on the economy; a possible recession coming up in 2019. How to ensure your balance sheet is clean and stays in the attack-growth mode for 2019. The importance of comparing your business to industry metrics and benchmarks. Why you need to create a strategic plan for your business. How to find out what you want to measure by asking what drives your business. Find out why you need to set a goal to determine what those measures should be. The reason why Mike would want to, most of all, have a conversation with Abraham Lincoln. Quotes "Being able to measure yourself against somebody is tremendous because otherwise you're driving against yourself." — Mike Iverson "As a well rounded water treater we need to understand chemistry, finance, electricity, plumbing and the list goes on." — Trace Blackmore "The best location to feed a means is in a steam header." — Trace Blackmore Connect with Mike Iverson: Website: www.trilliumfinancial.com Links Mentioned: Blackmore Enterprises AWT Convention AWT Webinars Galvanic Series AWT-Standards-for-Corrosion-Rates

Our guest today is Michelle Farmerie. Michelle is the daughter of Jay Farmerie and the Marketing Director for GLA Water Consultant, Inc. Michelle has also become more involved in the water treatment industry by joining various AWT committees. Most significantly, she has taken lead of the Young Professionals Group whose purpose is to help solidify the future of the AWT. Michelle also participates in annual Training Seminars to continue to learn more about the water treatment industry and to better understand actual hands-on operations that take place at customer sites. On today's episode Michelle tells us more about what she's doing with AWT, the marketing side of the water treatment industry, and we are answering some questions. Our guest today is Michelle Farmerie. Michelle is the daughter of Jay Farmerie and the Marketing Director for GLA Water Consultant, Inc. Michelle has also become more involved in the water treatment industry by joining various AWT committees. Most significantly, she has taken lead of the Young Professionals Group whose purpose is to help solidify the future of the AWT. Michelle also participates in annual Training Seminars to continue to learn more about the water treatment industry and to better understand actual hands-on operations that take place at customer sites. On today's episode Michelle tells us more about what she's doing with AWT, the marketing side of the water treatment industry, and we are answering some questions. Heat Transfer Efficiency Manager. You are a heat transfer efficiency manager. Everything you do is a sub product from making sure the equipment you are treating is effective discharging that heat as efficiently as it possible can. If you do your job correctly, you are making sure that it is the most cost effective way of transferring that heat on the equipment that you're treating. If you are not doing your job correctly that heat has to transfer through some sort of insulator meaning that we have to flow more water through the system, meaning that we might have to use more energy in that system and it's not being effective. Your job above all else is heat transfer efficiency management. If we're heating something we're putting heat in and we're taking it to a place where we need it. still making sure we're managing all the transfer of that heat. where we're putting it in where we need it. When we're cooling, we're removing heat. We're taking the heat out of a place where we don't want it, we're flowing it through our equipment and we're discharging it to a place where we don't care about it, normally that's the atmosphere. Key Points Michelle tells us about what she does as the Marketing Director at GLA Water Consultants. Hear as Michelle tells us about GLA being a family business that her father started. Learn how Michelle grew up in the industry with memories of hanging around the lab with her father on weekends and learning about elements from a young age. How you can provide yourself as a resource and create relationships with your customers to better market yourself and your business in this industry. Listen how to acknowledge people with more experience than yourself in order for them to respect you more as a young person in the industry. Understand how to provide the best customer service possible by making sure everything across the line is the same. Discover what Michelle absolutely loves about the water treatment industry. Michelle tells us how the water treatment industry is vital and is fast becoming one of the biggest industries. Hear why Michelle least likes the money part of the industry. Learn how AWT foundations training and the Scaling Up podcast are being used as tools to market the industry and inform people more about it. Find out what Michelle does at AWT with the young professionals group and young professionals task force. Listen as Michelle explains how AWT has helped develop different industry tools such as The SEED Program. Understand how Michelle wants to grow SEED by reaching out to schools all over the country. Discover why The Harry Potter series are the last books that Michelle has read. Michelle tells us that she would want Sandra Bullock to play her in a movie about her life. Hear why Michelle would want to sit down with Jesus. And much more! Quotes "I have found from growing up in this industry, I am a pro at the periodic table, I know all the elements." - Michelle Farmerie "When you have everything synced together it really helps." - Michelle Farmerie "What's the old saying, people don't care what you know until they know that you care." - Michelle Farmerie "Most people consider their service working out of their test kit but it's really working with that customer." - Michelle Farmerie Links Mentioned Michelle Farmerie - http://glaconsultants.com/ Michelle's Email - [email protected] Michelle on Twitter - https://twitter.com/auntieseashell AWT Convention - https://www.awt.org/annualconvention17/ AWT Webinars - h

Our guest today is Bruce T. Ketrick Jr., president of the Association of Water Technologies. Bruce began his career in the pharmaceutical industry as a sales representative and later a technical trainer. Bruce's career in water technologies started 13 years ago with Guardian CSC. During his employment with Guardian CSC he has held various positions including Field Service Representative, Sales Management, and Business Manager. Bruce has been involved in the creation and management of new companies and divisions including: EnvoGuard an environmental products company, KTS (Ketrick Technical Services) a custom blending, specialty products, technical support and consulting company, and the Equipment Division of Guardian CSC offering design, installation and support of industrial water technologies equipment with a focus on controls, reverse osmosis, pretreatment and filters. We also talk about water softeners and answer some listener questions in "Pinks and Blues." Our guest today is Bruce T. Ketrick Jr., president of the Association of Water Technologies. Bruce began his career in the pharmaceutical industry as a sales representative and later a technical trainer. Bruce's career in water technologies started 13 years ago with Guardian CSC. During his employment with Guardian CSC he has held various positions including Field Service Representative, Sales Management, and Business Manager. Bruce has been involved in the creation and management of new companies and divisions including: EnvoGuard an environmental products company, KTS (Ketrick Technical Services) a custom blending, specialty products, technical support and consulting company, and the Equipment Division of Guardian CSC offering design, installation and support of industrial water technologies equipment with a focus on controls, reverse osmosis, pretreatment and filters. Bruce earned his BS in Biology from Juniata College and holds the CWT (Certified Water Technologist) designation. In this episode Bruce is sharing with us how to get involved in associations such as AWT. He's also telling us what's going on in the association, what one can expect from the association, how he got involved and where he sees AWT going in the future. We also talk about water softeners and answer some listener questions in "Pinks and Blues." Water Softeners Water softening is a technique that serves the removal of the ions that cause the water to be hard (or form scale,) in most cases calcium and magnesium ions. Iron ions may also be removed during softening. A water softener is a unit that is used to soften water, by removing the minerals that cause the water to be hard. If you've ever taken a softener apart you'll notice that it has resin beads inside. The purpose of the resin beads is to provide an exchange surface for ion. The ions we're specifically talking about is calcium and magnesium.The resin is full of sodium and we're putting it online and we're putting hard water through it. This hard water contains calcium and magnesium and it's flowing through across the resin bead. The resin bead wants the calcium and magnesium so it spits off the sodium and collects the calcium and magnesium until there's no more sodium for it to trade. Once that happens, we start passing hard water again which isn't the purpose of the water softener. Now we have to go through the process of regeneration. The resin is also acting as a filter. In order to regenerate to softener you have to follow five steps. The first step is to backwash where we reverse the flow. The next step is brining, brine travels through the salt storage area up into the resin tank. Step three is the slow rinse, where we flush hard minerals and brine from the resin tank into the drain. The fourth step is the fast rinse, the same as the slow rinse, just faster. It packs down the resin beads to make sure there's no channeling. The final step is refilling the brine tank. Now that you have a water softener you have to make sure you test properly for it. Key Points • How Bruce found himself in the business of water treatment. • Hear more about the dynamic of second and multi-generational businesses • Why flexibility and decision making is both a positive and a negative for business owners. • The importance of listening and asking questions in order to learn. • Common mistakes made by water treaters. • What holding the CWT designation means for Bruce. • Hear about Bruce's journey starting out in the AWT and his rise to president. • Understand Bruce's tasks during his leadership year as president of the AWT. • How the AWT is laser focused on the water treatment industry. • Find out why decisions made at the AWT are made on the benefit and values of membership. • Discover the purpose and mission of the AWT. • Resources being spent on online fundamentals by the AWT. • Identify how a new water treater can take advantage of offerings by the AWT. • Tools and resources being made available through the AWT. • Hear more about the

The AWT Convention, or any convention for that matter, can be scary. Walking around the exhibit hall and not knowing anyone or not knowing which presentation to go to can cause anxiety. On today's show we talk about how to get the most out of a convention while dealing with these two issues. Join Trace as he talks about tips and tricks he has learned throughout the years to make this your best convention ever!

Our guest today is Mike Standish, co-founder of Radical Polymers. Mike has over 28 years experience in polymer additive design and development. Prior to forming Radical Polymers, Mike served in technical and business leadership roles within global, publicly traded chemical companies and is responsible for the development and patenting of industry leading polymers for use in the water treatment, oilfield and detergent industries. In this episode Mike will be talking about what we need to know about polymers and also how we can take all of those categories and lump them into three simple categories so we know what they do based on functional groups. And we talk about Stack Temperatures on boilers. Stack Temperatures If you're concerned with your boiler system in terms of efficiency, you need to record your stack temperatures. Stack temperatures is simply the temperature of the gas, the exhaust, after the heat goes through the boiler and exhausts out. There is a thermometer located on the stack to let us know what the temperature is. You are responsible for making sure you're taking care of the entire system. That stack temperature is a look inside that boiler to see how efficient you are. If you just get one stack temperature it's not going to tell you anything, over time, if you and your customer are recording those stack temperatures you'll be able to see if those temperatures are staying the same, getting hotter or if it's getting cooler. If it's getting cooler, it tells us that we're transferring more heat from the inside of those tubes to the outside where the the water is. That's good. If it's getting hotter, it tells us that there's something on those tubes that's insulating that heat inside that tube so we can't transfer it out. That might be an indication that we're starting to scale some ion inside the system. If we ran the proper test we should be able to look back and see exactly what's going on. If you don't keep track of your stack temperatures you're never going to know what they're telling you. Timestamps: How Mike got into the water treatment industry [11:30] Hear about Mike's rollercoaster ride of starting his own company [12:45] Why Mike spent the first year doing only product development and not selling anything [14:18] Family run businesses in the water treatment industry and how Mike makes it work [14:56] Mike tells us how his business helps people with mineral scale control and corrosion issues [16:45] Learn how polymer is derived from greek, poly meaning many and mer meaning unit [18:54] The definition of a polymer, according to Mike [20:15] The different nuances in the way that polymers are put together and initiators used [20:34] Mike tells us how there are hundreds of polymers out there [21:49] The three different types of building blocks: carboxylates, sultanates and or non-ionics [22:38] The most economical raw materials out of the three [23:49] Why most polymers people buy are heavily weighted with carboxylated monomers [24:37] Where Sultanates tend to be employed most [24:45] Understand how Non-ionics are more nuanced and they are used to enhanced properties [25:08] Why to never buy or select products based on opposition alone [26:00] How adding functionalities increase the efficacy of the products for different types of scale [26:40] Median molecular weight and the weight difference for polymers and small molecules [28:00] Going beyond the marketing material and engaging directly with the supplier [30:10] Why polymers are not discrete molecules [45:16] Quotes: "People should always start with the problem and work their way back to the polymer selection." - Mike Standish "The key is to fit the right polymer with the right application." - Mike Standish "If you don't keep track of your stack temperatures you're never going to know what they're telling you." - Trace Blackmore Connect with Mike Standish: LinkedIn: https://www.linkedin.com/in/mike-standish-7890627/ Twitter: @RadicalPolymers Website: radicalpolymers.com Links Mentioned: 2015 AWT Paper - Mike Standish - Rules of Three...Simplifying Polymers AWT Convention AWT Webinars Kelly Registrations Systems Books Mentioned: The Operator - Robert O'Neill

Just a quick reminder about the Scaling UP! Meet UP! on Thursday for Breakfast. Don't forget to get your Scaling UP! button. And, in an effort to help your drive, I have created this list of songs that will help get you to your next account. Enjoy, and let me know what you think.

Our guest today is Jack Walker, CEO of WaterTech Specialties Incorporated. Jack is also one of the founders of The Association of Water Technologies. WaterTech is a family-owned and operated business. They pride themselves on the diversity of their customer base, from small family businesses to Fortune 100 companies. Truly, they are small enough to care and large enough to make a difference. In this episode we're talking about what changes Jack has seen throughout his lifetime, what it was like for him transitioning his company to his children and what he thinks about water treatment in general. We also talk about some things to think about when the season change and answer listener questions on "Pinks and Blues." Season Changes. When seasons start to change you need to look at making changes to your programs. For instance, chiller and cooling tower cleaning. If your customer doesn't have filtration on their cooling tower, they should be cleaning their cooling tower a minimum of twice a year. It's easier to keep a clean system clean than it is to clean up a dirty system. There has to be a synergy with mechanical i.e... cleaning and chemical. Whenever there is a season change it's also recommended that legionella testing be done. Any equipment upgrades or maybe you have to change some product dosing, you need to think of all those things next time you go to service your accounts, now that you're in a different weather pattern. Timestamps Jack's accolade of Water Technologist of the Year 2017 by AWT. [0:06:55.0] Jack tells us how he started in the water treatment industry. [0:07:54.0] Hear about Jack's goals when he started his company. [0:10:34.0] Understand what Jack looks for when hiring employees. [0:12:51.0] How Jack manages the company as a successful family business. [0:16:07.0] The importance of having an interest in what you're doing. [0:17:53.0] Discover why you need to understand the industry in order to make decisions. [0:21:00.0] Tips on leaving a business gracefully and not burning your bridges. [0:25:10.0] Hear how sales have evolved to networking and how your approach needs to change. [0:32:10.0] Some of the biggest changes Jack has seen in the water treatment industry over the years are chemicals and communications. [0:36:29.0] Find out about some of Jack's failures in business and what he learnt from those failures. [0:41:35.0] Learn why Jack loves having the ability to help resolve problems in the water treatment industry. [0:45:31.0] Discover how Jack discerns in giving away free information and helping other water treaters. [0:50:30.0] The important of being well trained in the water treatment industry. [0:57:28.0] Hear more about AWT in the infant stages back when it first started. [0:59:25.0] Jack tells us how he got involved with AWT and what his experience has been like. [1:00:45.0] Listen as Jack explains how many different people and situations have taught him what he knows about the water treatment industry. [1:04:00.0] Understand how some people are applicators in the industry. [1:05:00.0] What Jack has learnt through his journey with AWT. [1:06:05.0] The advice Jack would give people starting in the water industry is to know the industry really well. [1:09:35.0] Why once you think you know something, it's all over . [1:14:30.0] Picking an industry you're comfortable with. [1:19:30.0] Quotes "If you don't have an interest in the long term, it's not going to work." - Jack Walker "You need to be focused on one thing, one industry." - Jack Walker "Whatever you do, make sure you make referrals and talk to someone in the same industry." -Jack Walker "When you're sending new people out, make sure that they're trained at least well enough so it looks good on the company." - Trace Blackmore "If we're all better then people are going to look at the industry better." - Trace Blackmore "Most of us are applicators; we are not scientists." - Jack Walker Links Mentioned Jack Walker - http://www.watertech.net/ AWT - https://www.awt.org/ AWT Convention - https://www.awt.org/annualconvention17/ AWT Webinars - http://www.awt.org/education_events/webinars.cfm IWC Conferences - http://www.iwcconferences.com/

Our guest today is James McDonald. James has been in the water treatment industry since 1997 and is a Chemical Engineer by degree with a Master's from the University of Louisville. After college, James worked for an environmental compliance company, doing environmental assessments for the likes of the FAA and various army bases. Later James went on to work for Crown Solutions and today is also a much loved committee chair at the Association of Water Technologies (AWT). Interestingly, after many years at Crown Solutions, his next job at Chem Aqua, was discovered via a LinkedIn advertisement pop-up seeking a Corporate Engineer. Most of you out there are on LinkedIn and LinkedIn is probably dominated in the water technology community by James McDonald. James spends a lot of time on social media, specifically his LinkedIn page. But when we have so much work to do already, is social media really worth it and what are the rewards? James loves the work he does and loves sharing it with other people, so today we hear James' story, his role in the AWT, how LinkedIn has helped him connect hundreds of water treaters around the globe and why we should continue to keep learning a little bit every day and share our knowledge even more. Take a listen! We also answer questions from listeners on Pinks and Blues. This person just switched hardness test manufacturers and the softener used to be soft all the time with the old manufacturer. Now it's hard all the time. So is something wrong with the softener or with the test kit? Here at Blackmore Enterprises, we had that exact same thing happen. We were using manufacturer A and the softener was soft all the time. Then we switched to manufacturer B and it was soft some of the time, but a lot of the times we were getting that red tinge to the hardness test, and as those of you know out there in the ScalingUP! Nation, a soft sample is nice and blue and if it has a red color to it, then that indicates hardness and then we add the EDTA to it as a titrant until it grabs all that hardness and then turns it blue. So in a softener situation, as soon as we put the buffer in there and the indicator in there, we want that sucker to be nice and blue. Well, we thought that the softener was malfunctioning, and it actually was. The only reason we found that out was because the test that we then started buying with manufacturer B actually was able to test to a smaller degree, less than a ppm. The other test was only testing down to 2 or 3 ppm and we actually worked with somebody and we sent those off and actually had an independent lab measure those using a different method and we actually found that out, that one of the test manufacturers was able to get that lower. So it might be your tests are working fine, but they're only working in the limits that they are able to work in. What we did when we did that, we found out that we were actually putting hard water in when we thought we were putting soft water in with the other manufacturer, Manufacturer A, and that actually explained some of the readings that we were getting where we were losing alkalinity on occasion and things like that. The water was still clean, but everything didn't add up and then we found that when we were testing with this lower range test kit that we were actually leaking over some hardness. So I say this because the boilers, in order to be soft, need to be less - actually I think it's supposed to be less than half a ppm. So if your test kit's only testing 2 or 3 when it says it's soft, that's several times higher than half a ppm. So make sure you know what your test kit is actually doing and even in the same manufacturers, they have different ranges. So if one drop equals 10 parts, that's probably not good when you're titrating. That's probably not good enough for a softener. You probably want to figure out either how to change the sample size, or maybe change the test kit so you can get that to a really fine amount. But then also realize that your test that you're using may not go as low as you think it goes. Trace, what do you do for fun? I am a scuba dive instructor. That is my passion. I absolutely love being under water. It is the most therapeutic thing that l can think of. Underwater you can fly around like Superman. You want to go up, go up. You want to go down, go down. You can bank left, bank right, it's totally awesome. I love it so much, and you out there in the ScalingUP! Nation know that one of my passions is teaching, so I actually teach scuba diving to other people and try to get them to enjoy it as much as I do. Teaching scuba diving has made me a better instructor when it comes to water treatment, because when you're teaching somebody that they're not going to die, you learn how to deal with people at a different level. Because everybody's scared that there's no air underneath that water, and you've got to convince them that if an emergency or if a situation happens under water, you can deal with it unde

Our guest today is Tim Fulton, my Vistage coach. Tim is the Vistage Chair to some of the most successful CEOs in Atlanta. It's why in 2013 he launched the Small Business Matters Conference, which has become an all-star, exclusive gathering that attracts some of the best small business owners in the state. And it's why he's a tireless advocate for small businesses, every single day. Small Business Matters is owned and operated in Atlanta, Georgia by Tim Fulton. Tim is a nationally-recognized small business coach, consultant, and advocate. He has been involved in the field of entrepreneurship for over three decades as a successful business owner, small business counselor, and adjunct university professor. Vistage is an international membership organization for company CEO's and Presidents that provides a very unique growth experience for its members. In addition, Tim is a facilitator for the University of Georgia SBDC's GrowSmart training program, which is designed for growth-oriented small business owners, operators, and executives. Each year, he celebrates small business with the Small Business Matters Conference, gathering his tribe and beyond to dedicate a day to the development and success of the businesses that drive the U.S. economy. Small business stimulates international trade, helps the young get started, and encourages innovation. In today's episode Tim is sharing on what Vistage is but the short of it is that in business we're really good at what we do but we don't know what we don't know about business and it was with that that I went looking for somebody like Tim. He's also talking to us about GrowSMART. Give it a listen! Timestamps: Tim tells us what it means to be a small business coach [05:46] Understand what GrowSMART and Vistage is and does [06:30] Myths that surround small business and ownership [08:08] Find out whether running a business ever gets easier [11:54.] The importance of keeping score and what to be keeping score on [15:54.] Identifying certain key performance indicators within the business [16:38] Establishing the vision of the business through the owner and the employees. [18:38] The importance of having a business plan [21:52] Advice for multi-generational/ family businesses [25:30] Discover what an exit plan is and why it's essential [29:20] Thinking of your business as a game and sharing financials with your employees [33:05] The signs of beginning to know what you don't know [37:35] Hear what were the last three books Tim read [39:07] Top three business book to read, according Tim [42:50] Find out more about Tim's books, Small Business Matters and Small Business Matters and All That Jazz [44:43] The benefits of doing stand-up comedy and improv in the sales community [50:30] Why Tim would want to talk to Ben Franklin [51:20] Why to always to listen and act on that voice in the back of your head [53:35] Quotes: "I am constantly learning from my clients and my members." - Tim Fulton "The growth paradox is the assumption that as a company grows it's going to get easier." - Tim Fulton "Think of your business as a game and any good game, we're going to keep score." - Tim Fulton "In business we're really good water treaters but we don't know what we don't know about business." - Trace Blackmore Connect with Tim Fulton: Website: smallbusinessmattersonline.com LinkedIn: in/timcfulton Twitter: @tf_sbm Links Mentioned: ScalingUp! Podcast AWT Young Professionals & SEED Group AWT AWT Convention AWT Webinars IWC Conferences Seth Godin Books to Read: Michael Gerber's book, The E-myth Seth Stephens-Davidowitz's book, Everybody Lies Charles Duhigg's book, The Power of Habit Bo Burlingham's book, Finish Big Jim Collins's book, Good To Great Stephen Covey's book, The 7 Habits of Highly Effective People Tim's book, Small Business Matters Tim's book, Small Business Matters and All That Jazz Seth's book, Tribes

Our guest today is Lt. Rob Pendleton of the Snellville, GA Police Department. Snellville, GA is located about 35 miles north of Atlanta, GA. In the aftermath of the Las Vegas shootings, we are all asking ourselves what we can do. Many cannot think of a good answer to that question. It is my hope that we can take the information discussed in today's episode and keep ourselves safer and more aware. Lt. Pendleton has spent his adult life learning about how to keep others safe at his own peril. In this episode he condenses years of experiences, training and reading into real life information that we can use to keep ourselves safe and think through any emergency situations. Links Mentioned ScalingUp! Podcast – https://scalinguph2o.com/ The Snellville, GA Police Department - http://www.snellville.org/police-department ALERRT and CRAS - https://alerrt.org/page/CivilianResponse

It's been a while since it was just the two of us on an episode. To fix that, I am only answering questions from the Scaling UP! Nation, for the whole episode. No guest, no rant from the host, just your questions. Truly, the show for you, by you. LSI, RSI, PSI Can you tell us more about LSI, RSI and PSI? (1:04) LSI, RSI and PSI are all scaling indices. Each tells us whether the water is scaling or non-scaling. Not if the water is scaling or corrosion. ALL water is corrosive. In 1936, Wilfred Langelier developed a calculation for predicting the pH at which water is saturated with calcium carbonate called pHs. The "Saturation pH" is the first step in all scaling indices. Saturation pH (pHs): 12.3-(log CaH + log Malk + (0.025xC˚) - (0.011x√)

Our guest today is Mike Highum, Vice President of McGowan Insurance Group. McGowan is a trusted provider of insurance and risk management products and services across the United States. McGowan Insurance Group just received the AWT Supplier of the Year for 2016. Specialty protection includes Primary and Excess Liability, Pollution Liability, Professional/E&O, Executive Liability, Workers Compensation, Property and Fleet coverages. Complete risk analysis, loss prevention and claims management, as well as consulting services, are also provided. McGowan incorporates a collaborative approach that emphasizes client educational, along with delivering meaningful resources to equip clients with the necessary tools to manage risk. During the last few weeks I've had multiple people in the water treatment industry asking me questions about insurance, so I thought to bring in the professional. In this episode we're talking about what we should be thinking about when it comes to insurance and liability to protect not only ourselves but also our business. Why would we talk about insurance on ScalingUP? Scaling UP! is not just water treatment and chemistry. It's about all things that have to come into play for us to have a successful water treatment business. Unfortunately, there's liability out there and we cannot protect ourselves from all liability. That's why we have insurance. As a employee you will think, "If the company does well, I'll do well" or "If I know more about the company and what they have to go through then I can do better job." During this interview, think in this mindset and think how you can be a better water treater tomorrow than you are today, knowing more about your company's liability risk. Insurance is not the sexiest topic however it's something that every business needs to have and it's one of the things, as a business owner, you need to know about. Can I get continuing education points for my CWT? That's my number one question! The answer is no, however, "we're working on it" is really the right answer. Based on your interest on getting continuing education points, I did speak to the education committee. The issue is that they don't know how to track it, meaning they don't know how they prove that the listener actually listened to it? I will say that the podcast is a newer format for the education committee and they may not be totally familiar with that. I'm going to ask you to help me help you with this question and the Scaling UP! Nation! can come up with a way that the Certification Committee feels comfortable issuing these points. If you have any ideas, let me know. On an earlier show you mentioned resin cleaning, how do you do that? I believe that show was the one I did with Bruce Ketrick and in the intro I spoke on water softeners and did a very brief operational explanation and then I went into some brief trouble shooting. There's not really a simple answer to that, the simplest way to do that is to use some sort of resin cleaning product and put that into the brine tank so that you have that going into every brining cycle and that will help clean up the resin. To back up even more, what I'm talking about here is iron fouling and if I remember the episode, I was talking about the valance and that sodium has a +1 charge, calcium and magnesium have a +2 charge. The way we get the calcium magnesium off the resin with a +1 charge is that we put so much sodium in there that the resin starts getting rid of the calcium magnesium because we faked it out to think it had a higher charge. If we have iron on the resin with a +3 charge, sodium is not going to go in there and remove the iron that's in that resin hole, so how do we remove it? The resin cleaner should help promote getting some of that iron out, it won't get all of it but it will help with some. My advice is not to wait for the resin to become fouled but to start using that resin to keep that resin cleaner longer. Offline cleaning is when you put a whole bunch of cleaner in with the resin and then you have to agitate everything. So basically, you take a PVC wand and hook it up to a compressor and bubble through a very, long, tedious, boring process. You can manually clean the resin using that airline that I just described, or you can put a little bit of resin cleaner in as an ongoing basis and/or you can send the resin sample off to be analyzed. It's sometimes easier to just replace the resin rather than cleaning it. You hear a lot about people job hopping these days, especially millennials. Do you have any statistics that talk specifically about how long people stay in the water treatment industry? I want to say I don't have specific statistics that I have taken myself but I have heard Colin Frayne talk on this topic and he has said that throughout his career he has found, he's a consultant an contributor to AWT and has been in water treatment for a while, that if somebody gets into water treatment and they stay for two years, they're

Currently on the show we are doing a multi-episode series on getting your Certified Water Technologist (CWT) designation. The CWT is the highest professional designation in the water treatment industry and is administered by the Association of Water Technologies (AWT). A CWT exam is a rigorous, 200-question, four-hour exam that water technologists can take after five years of experience in the industry. It may sound daunting, but having a CWT is a sure way to bump up your career and demonstrate your knowledge, ethics and commitment to the industry. In this episode, we are going to be exploring all things CWT together with Angela Pike, self-proclaimed queen and Senior Service Manager at AWT. Angela works directly with the committee responsible for the CWT and has since become a guru on the entire AWT process. Together, we'll be delving into the reasons why you should get your CWT, how to get it, how to study for it, how to pass the exam (not test,) as well as what to do if you do not pass the exam and how to re-certify. We're going to be providing some tips and advice to help you prepare and pass the exam the first time around. By the end of this episode, you'll have a new perspective on the value of a CWT certification and how to best go about the process. Take a listen! Timestamp: Learn more about Angela's role at the AWT. [0:04:22.0] Angela's definition of a Certified Water Technologist. [0:05:49.0] Why is the CWT an important certification? [0:08:30.0] The elevated status that comes with having a CWT. [0:10:02.0] How to begin the process of becoming a CWT. [0:11:50.0] What to expect from the CWT exam. [0:15:25.0] Advantages of taking a computer-based exam. [0:18:19.0] Angela's tips for passing the CWT exam. [0:21:02.0] When is the best time to take or re-take a CWT exam? [0:25:10.0] Find out what happens after you pass your CWT exam and hear Angela almost say "test" instead of "examination." [0:26:50.0] How long does a CWT certification last for? [0:33:47.0] The CWT Continuing Education Unit (CEU). [0:37:04.0] Remember: Your CWT does not automatically re-certify! [0:43:35.0] Quotes: "At the moment we are 10% CWT certified. I would like to see us at least be 25%." — Angela Pike "A CWT proves that you are knowledgeable and ethical… It's a stamp of approval." — Angela Pike "We're proud of the people that take this step and finish the process." — Angela Pike "The pass rate is typically one third of the class... Nobody said it was a simple exam but it's well worth it." — Angela Pike Links Mentioned in Today's Episode: CWT Presentation Association of Water Technologies Certified Water Technologist Certification Angela Pike on LinkedIn

Today on the show, we welcome recently Certified Water Technologists, Andy Morcomb of Jaytech and Andy Williams of South Eastern Laboratories. We are continuing our series on how to become a Certified Water Technologist (CWT.) We invited the Andys on the show to hear about their experience with the CWT process, from start to finish. As you know from our previous episode (Episode 26) there are two different ways to take your CWT examination – digitally or on good old-fashioned paper. Andy Morcomb took his test remotely through Pearson Vue and in this episode, he shares with us all about this unique experience. We also find out how both Andy and Andy prepared for their exam and how the CWT has boosted their confidence in the industry. This episode is packed with helpful tips and insightful advice for taking your CWT exam. You will hear firsthand why this is exam is so valuable and how it can advance your role in the industry at large. It is important to know that you are not alone in this process and this episode is here to help you on the brave journey towards your CWT. It's time to get out there and do it, so take a listen! Timestamps: Find out how Andy M got into the water treatment industry. [0:03:10.0] What made Andy M decide to take the CWT exam. [0:07:00.0] Tips for navigating the CWT Handbook and other resources. [0:09:00.0] How to know when you are ready to take the CWT exam. [0:10:50.0] Registering for the CWT exam and advantages of taking it remotely. [0:12:15.0] How long does it take to get your CWT exam results? [0:17:00.0] The biggest lessons Andy M learn from taking the CWT exam. [0:22:30.0] What the CWT designation has done for Andy M's [0:29:10.0] Re-applying for the CWT certification after five years. [0:33:50.0] Find out how Andy W got into the water treatment industry. [0:44:30.0] Andy W's reason for taking the CWT exam. [0:49:30.0] Andy W's experience and process of getting his AWT. [0:57:16.0] Find out how Andy W finds new water treatment business. [01:10:16.0] Keeping up with changes in the industry. [01:11:40.0] Start your journey to becoming a CWT: The first thing you should do to start is to pick a date to take the examination. Once you have a date, you can work backwards to success! Once you pick a date, go to the linked In Page: Scaling UP! Nation! and tell the whole Nation! Then share your study plans, tips and the like so we can all help each other get the CWT. Quotes: "You have to learn what your learning style is… And find the outlet for that material." — Andy Morcomb "If you study and spend the time in the industry, absolutely anybody who puts their mind to it can pass this test." — Andy Morcomb "What I would say to someone who is waiting to do the test, is you're really missing out." — Andy Morcomb "I found, after taking the test, that I can solve a lot of problems that not a lot of water treaters can." — Andy Williams Links Mentioned in Today's Episode: Scaling UP! Nation! Linked IN Group Andy Morcombe Jaytech Pearson Vue South Eastern Laboratories CWT Certification Information Why Become a CWT Presentation The Value of a CWT CWT Code of Ethics

On this year's last episode of Scaling UP!, we will be talking again about the Certified Water Technologist Designation, CWT. I was only planning on doing 2 shows on the CWT, but with getting so much response from the Scaling UP! Nation!, I decided to do one more. Timestamps: A review of the last few weeks on the CWT. [1:52] Do I need to be a AWT member to become a CWT? [5:20] Is there a cost difference between in-person and remote examination? [6:05] What is a passing score on the CWT exam? [6:43] Can I use the CWT logo when I get certified? [7:02] Standardize test tips. [8:23] Helpful links to navigate the CWT process. [19:53] Sharing with your successes and challenges with your peers. [21:37] More questions. [23.02] Solve the problem about not having good light during running your tests. [23:43] Closing comments. [24:46] Take the CWT Challenge: If you are going to be in this industry, why not be the best in this industry? I challenge you to start on the journey to getting your CWT. You may not get it tomorrow and it may be 5 years from now. The point is you are on your way to getting it. You've started. And one thing is for sure, you will never finish anything you never start. On last week's episode I asked you to go to the Scaling UP! Nation's Linked IN page and let everybody know the date you will take the exam. If you haven't done that, I urge you to do so. Be sure to sign up for the 5 tips to help you with the examination. https://scalinguph2o.com/cwt. Making your job easier: The mechanical is usually a place that has horrible light. Our tests results are based on interpretation of color changes that require good light. If you don't have good light where you are, bring the good light with you. We have solved this issue with a small, portable and cost effective rechargeable LED light. It is small enough to fit in your tests kit without taking up too much space and provides good quality light (6500K.) After mentioning this light on show number 24, I have received dozens of questions about it. To better answer these questions, I have created a video to show you what it looks like: https://scalinguph2o.com/lightvideo. If you are interested in purchasing this light, I have set up an affiliate link to Amazon: https://scalinguph2o.com/light. The affiliate link adds no extra charge to you; however, Amazon does pay me a commission for the sale. Links Mentioned in Today's Episode: Scaling UP! Nation! Linked IN Group Jaytech Pearson Vue CWT Certification Information Why Become a CWT Presentation The Value of a CWT CWT Code of Ethics Light Video

Our guest today is Cpt. David Marquet of The United States Navy. David (now retired), was the Commander of the nuclear submarine Santa Fe – probably the most amazing job in the world! (in my opinion) In addition to commanding nuclear powered submarines, David is also the author of Turn The Ship Around, which was written in 2013 and tells the remarkable true story of how David was able to turn the lowest performing submarine into the highest performing evaluation in the history of The Navy. David was able to do this by transforming his team with what he calls a "leader-leader" mentality, rather than the pervasive "leader-follower" mentality, which is typically how The Navy had always gotten things done! In this episode, we learn more about this model of leadership and how you can transform a team by cultivating the creativity and independent thinking of its members. This is a book about how you can apply the 7 Habits Of Highly Effective People on an organizational level and why the legacy of a true leader is to bring out the leader in everyone else. An episode with a true hero – take a listen! Timestamps: Find out how David came to be in the Navy [03:50] Critiques of the "leader-follower" model of leadership [05:50] Why David was re-assigned to the lowest performing submarine [07:15] How to lean back so others can lead forward [10:15] Developing leaders and an independently thinking team [14:15] Introducing the "I intend to" technique in permission-based organizations [15:10] Allowing your team to have more authority by thinking out loud [20:00] The importance of team interaction in determining business success [27:10] Writing procedures that support "leader-leader" thinking [27:49.] The impact of the "three name rule" on team building [34:43] Building the ladder of leadership [43:20] Quotes: "The leader fixes the environment, not people." - Cpt. David Marquet "Creating an environment where your people can go off and express the leadership they have inside them… that's the legacy of leadership." - Cpt. David Marquet Connect with Cpt. David Marquet: Website: www.davidmarquet.com Twitter: @ldavidmarquet Links Mentioned: David finding inspiration in the bathroom Books Mentioned: Turn The Ship Around 7 Habits of Highly Effective People

On today's show we talk to the 2018 president of the Association of Water Technologies, Marc Vermeulen. Marc tells us about his life from becoming a water treater to becoming the AWT president. We will also learn about specific items that you can take advantage of that the AWT is offering this year. AWT Technical Training: If you have listened to the show before, you know that I am proud to be a training with AWT for the Technical and Fundamental trainings. This episode talks specifically to what is offered at the seminars as well as how to get the most out of the seminars. Pinks and Blues: This segment of Pinks and Blue deals with a set of questions, not just one or two, around pH meters. I have complied a list of about 12 different and similar questions and talk about the pH meter to try to answer them all. We will talk about proper meter care, calibration procedure and many more items around the pH meter. Take a listen. Timestamps 00:05 - Introduction 00:55 – AWT Technical Training Seminars 14:20 – Interview with Marc Vermeulen Introduction 16:10 – About Marc 17:40- CWT Certification 21:45 – International Business 23:55 – Biggest water treatment victory 24:43 – Biggest water treatment hurdle 26:11 – AWT presidency 28:42 – AWT board meetings 29:55 – AWT – technical 32:10 – Pure Water for The World 39:15 – AWT 2018 40:47 – AWT volunteers 43:20 – What one thing should we know about AWT? 44:50 – Lightning Round 51:35 – Pinks and Blues (Listener Questions) 52:45 – pH meter calibration 1:07:17 – How long should a probe last? 1:08:55 – What is the best pH meter? 1:11:07 – The necessity of a pH meter 1:12:21 – Alkalinity vs. pH meter 1:13:55 – Closing statements Links Mentioned Scaling UP! Nation! LinkedIn Group - https://www.linkedin.com/groups/12074848 Marc Vermeulen LinkedIn – https://www.linkedin.com/in/marc-vermeulen-20416721/ Hawkstone Solutions – http://hawkstonesolutions.ca/ CWT Tips – https://scalinguph2o.com/cwt AWT Certification(CWT) - https://www.awt.org/certification/index.cfm AWT Technical Training - https://www.awt.org/education_events/technical_training.cfm AWT Technical Training Booklet - http://www.awt.org/pub/0d1c4ef7-afef-94eb-dc75-2286998dba10

The most requested guest in Scaling UP! History! (Mark was the one doing all the requesting) It can be lonely out there as a water treater. Having friends you can count on is a must. Mark Lewis is that kind a friend to me. After meeting Mark over 12 years ago, we have encouraged each other to be better water treaters. In this episode, we are going to learn how Mark became a water treater. We will also hear how he started volunteering with the Association of Water Technologies and all the opportunities he was able to take advantage of because of this. Mark will let us know how everyone should approach AWT's Technical Training and what the difference is between the Fundamentals and Applications Training and The Water Treatment Training. We will even talk a little about chillers. In fact, you will hear Mark answer questions I didn't even ask. This is sure to be one of your favorite episodes as we talk a bit about everything. And, since I know you will be left wanting more, I have invited Mark back for another episode. Please enjoy my interview with Mark Lewis, CWT. Quotes "Getting on this show is harder than selling some pieces of water treatment business." — Mark Lewis "You are now asking your own questions?" — Trace Blackmore "Saturation temperature is the refrigerant coming out of the condenser barrel going back into the economizer."— Mark Lewis "I shook Chuck Branvold's pants and they ripped." — Mark Lewis Links Mentioned AWT Technical Training Seminars: https://scalinguph2o.com/tt2018 CWT Exam Handbook – https://scalinguph2o.com/CWTExam Association of Water Technologies – https://www.awt.org/ It's How You Play the Game: The 12 Leadership Principles of Dean Smith - https://scalinguph2o.com/itshowyouplaythegame Soul Keeping: Caring For the Most Important Part of You - https://scalinguph2o.com/soulkeeping Certified Water Technologist Certification – https://scalinguph2o.com/cwtinfo Mark Lewis on LinkedIn – https://www.linkedin.com/in/mark-lewis-01a3b56/ STEM TASKFORCE The STEM taskforce is looking for some volunteers to help in the booth for a few hours each day. If you have children, bring them along, and enjoy the rest of the festival after your few hours are up in the booth. For more information on the USA Science and Engineering Festival you can visit their website at www.usasciencefestival.org. If you are interested in helping the AWT STEM taskforce, please contact Sara Wood. Her email is [email protected] or call her at 1-(240) 702-1671.

Today on the show we welcome Dick Hourigan. Dick is a Retired US Army Special Forces Lieutenant Colonel and an Analytical Chemist who has been in the water treatment industry since 1973. After being retrenched from his job in 1992, Dick founded Richard Hourigan Inc., as an Illinois water treatment company serving Illinois and southern Wisconsin customers. In 2007, Dick also launched his own website, www.RichardHouriganInc.com and in 2009 opened www.TheWaterTreatmentStore.com to sell his water treatment products on the global market. In 2010 Dick also opened www.MissedPerceptions.com, which is a blog that serves to facilitate communication with global customers. 2018 will mark the 45th year of Dick being in the water treatment industry. He has had a lot of unique experiences and today shares the trials and the triumphs of being a water treater for the most part of his life. There is so much value in hearing the experience of others in this industry and in this episode, Dick walks us through his first jobs, the process of starting his own company and encourages us to never give up and to do whatever you do, well. Take a listen! Timestamps Find out the three cornerstones in Dick's life and career. [02:28] How Dick found himself in the water treatment industry. [03:08] Dick's process and advice for approaching customers. [07:27] Learn more about Dick's first beginnings as a sales manager. [11:00] How Dick picked himself up after getting fired and discovered a new path. [17:30] Why Dick decided to start his own company and how he did it. [20:30] When Dick knew that he had made it as a business owner. [24:50] Find out why Dick has never hired a single employee. [26:05] Why Dick's biggest accomplishment was achieved in his first job. [26:50] The most prolific changes Dick has seen in the water treatment industry. [31:48] Why Dick applauds the stupid things that happen in the field. [34:30] Hear Dick's advice for anyone starting out in the industry. [36:15] Where do you go to learn more about water treatment? [37:45] The first steps Dick takes in any troubleshooting process. [42:40] Questions from the mail bag! [52:00] Quotes "Almost none of us got into this business intentionally." - Dick Hourigan "I thought hiring an employee is either going to be the best or the worst thing I ever do." - Dick Hourigan "Anything that is worth doing, is worth doing well." - Dick Hourigan "It's not what happens in our life that defines us, it's how we respond to those things." - Dick Hourigan Connect with Dick Hourigan LinkedIn: in/dickhourigan Dick Hourigan Inc: www.richardhouriganinc.com The Water Treatment Store: https://richardhouriganinc.com/sunshop/ Dick Hourigan on Twitter: @dhourigan Books Mentioned General Chemistry by Linus Pauling The Narrative of Life by Frederick Douglass Killing Lincoln by Bill O'Reilly Killing Patton by Bill O'Reilly Uhlig's Corrosion Handbook

Our guest today is Taylor Technologies' Chris Golden, CWT. Chris is a great resource to the water treatment community as a water testing expert. He also provides a great perspective to our industry because he was a water treater himself. In this episode, we will hear about several articles Chris wrote that deal with the opposite of treating equipment. He addresses what will happen if you don't treat equipment. Chris has found that this approach sometimes creates a better understanding when explaining how vital our services are. He also tells us about his career as a water treater and throws in a few tips on testing. Articles Mentioned The Benefit of Chemically Treating a Open Cooling System Part I_FINAL The Benefit of Chemically Treating an Open Cooling System Part 2_FINAL The Benefit of Chemically Treating an Open Cooling System Part 3_FINAL The Benefit of Chemically Treating an Open Cooling System Part 4_FINAL What If I Don't Treat the Boiler Epilogue_FINAL What If I Don't Treat the Boiler Part 1_FINAL What If I Don't Treat the Boiler Part 2_FINAL What If I Don't Treat the Boiler Part 3_FINAL Why Test for Azole in Cooling Waters Links Mentioned Taylor Technologies Website – https://taylortechnologies.com/ Chris Golden LinkedIn Page- https://www.linkedin.com/in/chrisgoldentaylortech Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration - http://amzn.to/2GSZXRe SPIN Selling – http://amzn.to/2nOdJMl SPIN Selling Workbook - http://amzn.to/2se0ERP

The most 2nd requested guest in Scaling UP! History! (Mark was the one doing all the requesting this time too). Today on Scaling UP! we re-welcome Mark Lewis, CWT. On this episode, Mark takes the interviewer position and asked me questions. As different as this experience was, I found it very interesting to be on the other side of the mic. Mark also joins me for a Pinks and Blues session, that I'm sure will not be forgotten anytime soon. Please enjoy my interview with Mark Mark's interview with me… Timestamps 0:09 – Introduction 1:46 – Begin interview with Mark 2:30 – Mark's opinion of Scaling Up 6:25 – Where does Trace find the time for Scaling Up? / The inspiration for Scaling Up 14:43 – What has been the one comment about Scaling Up has made you the proudest? 17:11 – Mark's opinion of the benefits of CWT Certification 19:59 – What topics would Trace like to cover on future episodes? 23:05 – Closed loops 26:06 – Filters on closed loop systems 29:41 – How do you determine the proper treatment program? 35:21 – Inspection tools 42:05 – pH and alkalinity 43:07 – Lightning Round with Trace! 43:15 – What are the last 3 books that you have read? 45:41 – If they made a movie about your life, who would play you? 46:19 – What would you tell yourself if you could go back in time to your first day as a water treater? 47:42 – if you could have a conversation with any person in history, who would it be? 48:21 – Pinks and Blues 48:49 – How do I know if my chiller is scaled? 52:28 – How would you know if your boiler is starting to get fouled? 54:51 – How do you know if you've had a softener upset? 56:58 – How can someone detect hardness leakage before the regeneration period? 1:00:06 – What is the difference between a sand filter and a separator? 1:04:56 – Is a sock filter/pleated filter better on a closed loop system? 1:07:56 – Closing statements Quotes 18:00 – Are you a water treater with 15 years of experience, or are you a water treater that has been in the industry doing the same thing for 15 years? - Mark 24:21 – Closed loops are the most neglected system in the water treatment portfolio. – Trace 47:19 – Write books, take notes, do whatever you need to do. Get all of the knowledge out of this man's head. – Trace on his father 52:16 – We've got to address all of our chemical issues chemically, and our mechanical issues mechanically. 53:36 – Your service doesn't start when you walk in. Your service starts as you're driving up, looking around. Links Mentioned AWT Technical Training Seminars - https://scalinguph2o.com/tt2018 CWT Exam Handbook – https://scalinguph2o.com/CWTExam Low cost endoscope - https://scalinguph2o.com/scope Test kit light - https://scalinguph2o.com/light Association of Water Technologies – https://www.awt.org/ The Advantage - http://amzn.to/2EdMKFb The 5 Dysfunctions - http://amzn.to/2EP33oM The Machine – http://amzn.to/2FZX6Vv Turn the Ship Around - http://amzn.to/2C5Ywvl Certified Water Technologist Certification – https://scalinguph2o.com/cwtinfo Mark Lewis on LinkedIn – https://www.linkedin.com/in/mark-lewis-01a3b56/

Today on the show, we welcome one of the leading experts on the topics of reverse osmosis – Wes Byrne. Reverse osmosis (RO) is a relatively new technology whose applications are rapidly growing. Wes Byrne is the perfect guest to tackle RO as he has literally written the book on reverse osmosis titled: Reverse Osmosis: A Practical Guide For Industrial Users. Wes's book is a go-to guide in the industry and is hugely valuable to design and process engineers working for RO equipment manufacturers, engineering companies and those who are responsible for the operation of an RO system. Wes has been working with RO for forty years in the fields of design, engineering, field support, monitoring, piloting, troubleshooting and new product development. His forte, however, is fixing troublesome RO units. In this episode, Wes explains what RO is, what we should be looking for in order to troubleshoot and why RO is a miracle process for today and the future. Timestamps Find out how Wes got into the RO industry. [02:20] Wes explains exactly what reverse osmosis is. [05:36] What type of applications require reverse osmosis. [06:43.] Examples of pre-treatment for the RO unit. [10:42] Indications of when to clean to RO system. [13:10] Discover how reverse osmosis works. [13:24] How long should a RO membrane typically last? [14:50.] Wes shares his basic troubleshooting tips. [16:50] The craziest things Wes has seen in his RO experience. [22:00] Learn more about the RO cleaning process. [23:17] Wes's advice for anyone trying to learn more about RO. [25:58] The exciting new innovations taking place in RO. [27:15] How will RO help us with the water crisis leading into the future? [29:12] Why a failed RO system is not to blame for problems. [31:15] Quotes "RO gives us the ability to take a previously unusable water stream and turn it into something very valuable." — Wes Byrne "RO, in my mind, is a miracle process that just keeps expanding in the world of water." — Wes Byrne Links Mentioned Reverse Osmosis: A Practical Guide For Users by Wes Byrne – Wes Byrne Consulting Wes Byrne on LinkedIn Pure Water Cloud

My guest today is one of the pastors of my church, Clay Scroggins. Clay wrote a book called "How to Lead When You're Not In Charge, Leveraging Influence When You Lack Authority." The book is unique in several ways, it is the story of how he began to lead when he wasn't in charge and, the reason that really caught my attention, it is a book written for all of us. Not just the leaders who are already in charge. The wisdom in this book will allow you to start taking charge of things that you may not even realize you are in charge of. It will help you stand out and grab the attention of those who are in charge. Simply put, this book will help you advance your position regardless of where you are in the organization. As Clay says so very well, "you don't have to have authority of something to be in charge of something." All of this being said, Clay is a pastor so there is some scripture in this book. He draws reference from the bible to help explain his ideas. If you don't like that part, don't let that bother you because the "nuggets of gold" you will find in this book are ones that I have never seen presented to an audience other than existing leaders. Folk's this book will help your career and your relationship with your boss! Please enjoy my interview with: Clay Scroggins. BTW, I mention a lot of books on my show. Chances are, you listen to this podcast while driving. So why not read that way? Try Audible!, It's safer. It is also the only way I can read all these books with my job demands. Learn something in your windshield time, try Audible today! https://scalinguph2o.com/audible Links Mentioned Clay Scroggins online: https://clayscroggins.com/#home Clay Scroggins on LinkedIn: https://www.linkedin.com/in/clay-scroggins-5106a16 North Point Community Church: http://northpoint.org/ The Andy Stanley Leadership Podcast: https://andystanley.com/podcasts/ How to Lead When You're Not in Charge: Leveraging Influence When You Lack Authority: https://scalinguph2o.com/howtolead How to Lead When You're Not in Charge Study Guide: Leveraging Influence When You Lack Authority: https://scalinguph2o.com/howtoleadworkbook How to Lead When You're Not in Charge Study Guide with DVD: Leveraging Influence When You Lack Authority: https://scalinguph2o.com/howtoleaddvd Predictable Success: Getting Your Organization on the Growth Track--and Keeping It There: https://scalinguph2o.com/36book1 Mo' Meta Blues: The World According to Questlove: https://scalinguph2o.com/36book2 The Tech-Wise Family: Everyday Steps for Putting Technology in Its Proper Place: https://scalinguph2o.com/36book3

Today on the show, we welcome Chris Nagle. Chris has a background in water treatment and today works at Evapco, one of the largest cooling tower manufacturers in the world. Have you ever heard the term white rust? It is a problem that many water treaters face and is the topic of this episode today. In a nutshell, white rust is the galvanizing coming off of a cooling tower. Galvanizing is a coating of zinc over the steal surface, which is done so that the zinc corrodes instead of the steel below it. White rust is the premature corroding of that zinc and this is a serious problem, one that it often blamed on the water treater. Evapco have been doing an amazing job at teaming up to gather and share information on white rust and how we can help solve this issue in new ways, together. Chris has a unique perspective and a wealth of insight on the topic of white rust and today, he explains the process of galvanizing and passivation and the challenges white rust has placed on the industry today. Chris shares some of the fascinating things Evapco are doing to help solve this issue and provides some great advice for water treaters on how to prevent and manage white rust. Timestamps: Find out how Chris Nagle got involved in water treatment [04:35] How Chris came to work for Evapco in 2006 [06:15] Chris explains the process of galvanizing [09:00] Mill galvanizing versus hot-dip galvanizing [09:30] The challenge with galvanizing in the industry today [11:15] How Evapco are addressing the issue of white rust [15:10] The importance of heat-load in addressing galvanization [18:02] Advise for water treaters who are faced with white rust [21:40] What is the best procedure for passivation? [23:25] The magic numbers when it comes to pH and alkalinity [26:28] Communicating with your customer about white rust [27:35] The longevity of properly passivated equipment [36:08] Selecting the best cooling tower equipment for your area [38:17] The biggest passivation mistakes water treaters make [41:33] Quotes: "It's important that your customer knows that minimizing white rust is a team effort." - Chris Nagle "When it comes to pH control, either do it right or don't do it." - Chris Nagle Connect with Chris Nagle: LinkedIn: linkedin.com/in/chris-nagle-84721111/ Website: evapco.com Links Mentioned: Beyond Laboratory Research on White Rust and Passivation - Chris Nagle Association of Water Technologies Understanding Passivation and White Rust

Being a water treater, that's easy… Well, maybe not. However, I have found it easier than running my own business. As with everything, you don't know what you don't know. So, when I learn something, that I didn't know, and it works, I want to share it with you. About 3 years ago, we started using a program at my company called EOS, The Entrepreneur Operating System. This system was introduced in a book called Traction by Gino Wickman. Gino explains that EOS is like an operating system you would use for you computer, like Windows. Your company is the program that will run on that operating system, like Word (yes, I am a PC guy.) The EOS system has five books within the series. On today's show, we have the author of the second book in the series "Rocket Fuel," Mark Winters. Mark is one of the best facilitators of the EOS system out there! He explains EOS and how different people in our company have different talents. By properly utilizing these talents we can energize our company with "Rocket Fuel" to get to the next level and beyond. Please join me for my interview with Mark Winters. Links Mentioned Rocket Fuel Tools: https://www.rocketfuelnow.com/category/resources/ Visionary/Integrator Assessments: http://blastoff.rocketfuelnow.com/quiz/ Mark C. Winters on LinkedIn: https://www.linkedin.com/in/markcwinters Rocket Fuel Video: https://youtu.be/-YRGZfzyk8M Rocket Fuel the Book: https://scalinguph2o.com/rocketfuel Traction the Book: https://scalinguph2o.com/traction Get a Grip the Book: https://scalinguph2o.com/getagrip How to be a Great Boss the Book: https://scalinguph2o.com/greatboss What the Heck is EOS: https://scalinguph2o.com/whatiseos Leaders Eat Last: https://scalinguph2o.com/38book1 Essentialism: https://scalinguph2o.com/38book2 The Millionaire Next Door: https://scalinguph2o.com/38book3

Today on the show we welcome Justin Roff-Marsh, Founder of Ballistix and author of The Machine: A Radical Approach to the Design of the Sales Function. When was the last time you thought about sales? About how it is managed and who does what job? And whether the method you're using is really the best method? As water treater's, our job is to go out there and sell what it is that we do. But if you really look at the way we do sales and the systems in which we do sales, it hasn't changed all that much since the dawn of time! Yet everything else has... Justin is someone who has re-designed the sales process by taking a whole new approach to the way in which companies sell. In his book, he delves deep into the world of sales functions; looking at how and why we've been approaching sales in the same way for so long and how you can break these models a part and improve them to benefit of your own sales practice today. In this episode, we chat to Justin about the key concepts in his book, about some of the things we take for granted in sales and what we can do better in this field. Timestamps: The problem with the traditional sales model [05:50] Why there is a more efficient way to operate sales [07:50] Removing sales people from customer service and prospecting [10:20] Find out what an ideal sales department looks like to Justin [11:23] Hear Justin's advice on how to sell to the right people [13:00] Measuring customer service within this new sales philosophy [19:54] The actions Justin would like people to take after reading his book [24:45] Why your salespeople need to be either independent or part of a team [28:10] Find out how Justin came up with the concept for his book [31:31] How Justin discovered that salespeople don't like money as much as he thought [33:40] The outcome from companies who have implemented the new sales process [35:25] Find out the last three books that Justin has read [38:00] Leathermans, test-kits and copper: Questions from the listeners [42:30] Quotes: "The first thing that we should take away from sales people is customer service." - Justin Roff-Marsh "The approach that we are advocating is absolutely chalk and cheese compared to standard practice." - Justin Roff-Marsh Connect with Justin Roff-Marsh: Website: justinroffmarsh.com Twitter: @justinroffmarsh LinkedIn: in/justinroffmarsh Links Mentioned: Ballistix Test Kit Light Books Mentioned: The Machine: A Radical Approach to the Design of the Sales Function Rational Optimist by Matt Ridley The American Kingpin by Nick Bilton

On today's episode, we welcome Pat Williams. Pat was the keynote speaker at the 2016 AWT Convention, as well as, a basketball Hall-of-Famer and co-founder and senior vice president of the NBA's Orlando Magic. As one of America's top motivational speakers, he has addressed thousands of executives in organizations ranging from Fortune 500 companies and national associations to universities and nonprofits. Pat is also the author of over 100 books, his most recent title being Success Intersection: What Happens When Your Talent Meets Your Passion. Pat is an expert on the topic of leadership, building teams and dreaming big. In this episode, he shares his wisdom and insight into what makes a great leader and why we should all be living in our sweet spot! We hope this episode will inspire you to be a better water treater, a better leader in the industry and an avid chaser of your own dreams. Timestamps Why Pat moved to Orlando and wrote a biography about Walt Disney. [0:02:20.0] Dreaming big dreams and applying Walt Disney's lessons to your own life. [0:04:50.0] Why Pat believes the most important thing as a leader is to ask questions. [0:07:40.0] Find out more about Pat's most recent book, Success Intersection. [0:09:24.0] Living in the sweet spot: Where your talent meets your biggest passion. [0:09:40.0] How do you know when you have or haven't found the sweet spot? [0:10:50.0] Why adults need to be investing in children's talents and passions. [0:11:30.0] Pat's advice for adults who haven't found their sweet spot yet. [0:12:52.0] Discover the seven key characteristics that great leaders have. [0:14:35.0] Can we develop leadership qualities and learn how to lead? [0:16:45.0] The last three books that Pat has read and how he's written over 100 of his own. [0:20:15.0] The advice Pat would have given to himself on his first day in professional sports. [0:22:15.0] Quotes "If you can dream it you can do it." - Pat Williams "The most important thing as a leader is to ask questions… and above all listen." - Pat Williams "The best leaders are the greatest servants." - Pat Williams Links Mentioned Pat Williams Website – http://patwilliamsspeaking.com/ Pat Williams on Twitter – https://twitter.com/OrlandoMagicPat Pat Williams on Facebook – https://www.facebook.com/OrlandoMagicPatWilliams How to be like Walt by Pat Williams - https://scalinguph2o.com/40book1 The Success Intersection by Pat Williams – https://scalinguph2o.com/40book2 First Founding Father by Harlow Giles Unger - https://scalinguph2o.com/40book3 Golden Days by Jack McCallum – https://scalinguph2o.com/40book4 Sam Smith's books on the MBA – https://scalinguph2o.com/40book5

I don't have time to do the things I need to do! Ever heard this? I'm sure you've not just heard it, you've said it! And you probably heard someone tell you to work smarter not harder. This advice sounds great, but how do you do it? What is "working smarter? I say working smarter is letting someone or something do your work for you. Think of how long calculations used to take in the dawn of the space program. Now how long do they take? The equations are solved almost instantly because of technology. So, our question is how do we let technology work for us thereby making us smarter workers? Well, that is today's show, we are going to learn how to find repeatable tasks that technology can do for us; freeing us up to do other things. Pretty smart, huh? Our guest today is my Nerdy Best Friend, Beth Ziesenis. Beth makes a career out of finding technology such as apps to do the work we shouldn't be doing. Beth was a speaker at the Association of Water Technologies 2017 Convention. She has also written several books and appeared on other podcasts and programs. Beth has personally helped me use technology to make the most general of tasks easier to manage (like email.) I have no doubt that Beth will be your new Nerdy Best Friend too. I hope you enjoy my conversation with Beth Ziesenis. Timestamps Things that allows us to be better water treaters [0:00:38.2] The things that we can use that make use more efficient [0:00:46.2] Allowing technology to do work that we do not need to do [0:01:02.3] How do we let technology do the tasks that we don't necessarily have to do? [0:01:13.6] 30 days FREE Audible Trial [0:03:14.8] Lifestyle of a nerd [0:06:50.0] How nerds are accepted and encouraged? [0:08:21.0] How to become nerdy? [0:09:06.9] Ways for technology to help us save time [0:09:18.5] Better organization/Productivity [0:11:48.0] Set up rules for email [0:13:55.5] To-do-list (keeping track of all the things we need to do [0:16:28.0] Ways to integrate paper into technology [0:18:47.4] Risks of using repetitive passwords [0:22:53.9] Scary computer language [0:35:18.0] How computer played chess with the masters and won [0:36:20.8] Some technology advises from Beth [0:43:10.0] Advice on writing a book [0:46:32.0] Quotes "Stop what you're doing. Choose one thing, try it out and see how it transforms things." - Beth Ziesenis Links Mentioned Beth Ziesenis Website: https://yournerdybestfriend.com/ Beth Ziesenis on Facebook: https://www.facebook.com/YourNerdyBFF Beth Ziesenis on Twitter: https://twitter.com/NerdyBFF Beth Ziesenis on LinkedIn: https://www.linkedin.com/in/nerdybff/ Audible: https://scalinguph2o.com/audible The Big Book of Apps: https://scalinguph2o.com/41book1 Yes Please by Amy Polers: https://scalinguph2o.com/41book2 Nerd Know-How: The 27+ Best Apps for Work: https://scalinguph2o.com/41book3 Gmail: https://scalinguph2o.com/gmail Office 365: https://scalinguph2o.com/Office365 Todoist: https://scalinguph2o.com/Todoist Evernote: https://scalinguph2o.com/evernote Microsoft One note: https://scalinguph2o.com/microsoftonenote Microsoft surface pro: https://scalinguph2o.com/microsoftsurfacepro Live Scribe: https://scalinguph2o.com/livescribe Notability: https://scalinguph2o.com/notability LastPass: https://scalinguph2o.com/lastpass Postagram: https://scalinguph2o.com/postagram If this, then that: https://scalinguph2o.com/ifthisthenthat Zapier: https://scalinguph2o.com/zapier

The topic that surrounds most of the question I receive are about tests kits and testing in general. Ever since I shared with the Scaling UP! Nation what was in my personal test kit, these types of questions keep coming. So, I thought rather than me answer these questions, I will ask a guest to answer them for us. Our guest today is Harland Pond of AquaPheonix Scientific. Harland manufactures the test kits now, but he once used them in the field as a fellow water treater. This gives Harland a great perspective on how we actually use our test kits. I am sure you are going to get many tips and ideas from this interview with Harland Pond. Harland's career passions have always centered on the junction of technology and business, using customer insights to find creative innovations for organizations, markets and products. Currently he is the VP of sales, marketing and business development for AquaPhoenix Scientific, providing custom product and service solutions in the water testing and science education space. Previously he worked for Grundfos Pumps in a variety of roles in Business Development, product management and most recently as VP of Industry for the Americas. He began his career at Ashland, as a water treater and market manager. Harland holds a BS in Chemical Engineering from BYU and an MBA from Lehigh University - focused on corporate entrepreneurship. He dedicates his time for adventures and exploration with his wife Amy, and three children, Abby, Grace and James. Any remaining free time is spent in broad spectrum of too many hobbies and interests, but always focused on learning something new. Timestamps How to send in questions to Trace [0:01:03] Coming Soon! Products [0:01:33] The different components of test kits [0:02:12] How should people look at test kits? [0:06:08] How do I know what tests I need? [0:07:05] How to organize those test kits? [0:07:10] How do you know what's best on your application? [0:09:19] Best methods in testing [0:09:40] The amount of time you have to spend on test [0:10:03] What interference is? [0:12:03] How to find all missing procedure on the test kits? [0:15:51] Safe and proper ways to testing [0:17:50] Tips on how to better streamline their tests? [0:32:45] Important tool in test kits [0:42:09] One thing you need to know in test kits [0:43:00] Quotes "The number one item that you should be using is your BRAIN!" - Harland Pond "Some tips on using your test kits." - Harland Pond "Learning and understanding your test kits." - Harland Pond Links Mentioned Harland Pond Website: http://www.aquaphoenixsci.com/ Harland Pond LinkedIn: https://www.linkedin.com/in/harlandpond/ Harland Pond on Facebook: https://www.facebook.com/harland.pond Harland Pond on Twitter: https://twitter.com/potop42 The Association of Water Technologies (AWT): https://scalinguph2o.com/AWTTT Appetite for Life: The Biography of Julia Child: https://scalinguph2o.com/42book1 The Art of Manliness – Manvotionals: https://scalinguph2o.com/42book2 Sous-vide: https://scalinguph2o.com/Sous-vide HACH-Water Analysis Handbook: https://www.hach.com/wah LED Desk Lamp for Test Kit: https://scalinguph2o.com/light LED Desk Lamp for Test Kit Video: https://scalinguph2o.com/lightvideo

043 The One with the WaterCycle Guy Episode 43: Show Notes Did you know we all have something in common? Well, I'm willing to bet that we have many things in common but the one I want to focus in on is we all start something new as someone new to starting that something. I know that is not very profound, but it's true. In my career I have been concerned about how someone would view my presentation or recommendation because I was: too new, too young, too... I absolutely love hearing from the Scaling UP! Nation about how this show has inspired people to: try something new, change up the status quo and ask why. When we know why something does what it does, we change our role from a task doing to a tool master. When we have command over the tools that we use, we become exceptional water treaters. If you have listened to Scaling UP! before, you know I believe it takes the gift of others investing in you that will lead you to a successful future. Today I interview someone who has really shape the water treatment industry. Most likely, he has had a hand in all of the products you use. If you use a controller, he has had a hand in creating some of the algorithms the controller uses. He has authored many papers and spoken at many venues. But here's the thing, when he started he was: too new, too young, too... After knowing all these accolades, you are ready to listen to him, right? My guest today is Rob Ferguson, of French Creek Software. Rob founded French Creek Software where he developed several programs. The one you are most likely familiar with is WaterCyle. WaterCycle is a modeling software that allows you to theoretically test your product in a simulated environment. Rob was new when he started as water treater. He was new when he started WaterCylce. If there is one thing I hope you get out of this episode is that we all start at the same place and we never get where we are going alone. Rob explains how many have helped him become what he is today. Join me as I interview Rob Ferguson. More about Rob Ferguson? Rob Ferguson began modeling corrosion, mineral scale solubility, scale formation, and scale and corrosion control in 1974 and continues to be a major contributor to the practical application of physical chemistry to identifying and solving industrial water treatment challenges. Major career accomplishments include: developing the first successful ultra-low dosage treatment approaches for scale control in high volume utility once through cooling systems (1974). designing and implementing the first real-time microprocessor controlled scale inhibitor controller (1984). making advanced physical chemistry and laboratory study results to water treatment professionals through software available in a user friendly, visual format. Developing a user friendly system for evaluating scale formation and control under extreme conditions. Rob wrote much of the software in use today for cooling water, reverse osmosis, and oil field chemistry. He co-founded French Creek Software in 1989 and has presented and published papers at AWT, NACE, the IWC, CTI, ACS, AWWA, AMTA and in many trade journals. His motto is "Physical Chemistry for Fun and Profit." He opened a scale and corrosion laboratory in 2014 to develop and refine inhibitor performance data and other work not being published by the major service companies and inhibitor synthesizers. Rob began advocating for change in the approach to evaluating and resolving lead and copper contamination of potable water in 1995 with the release of a municipal water modelling systems, though technology publications, and through editorials such as the UltraPure Water guest editorial "Paradigm Change Could Drive Pb and Cu Crisis Resolution." Rob was educated at the US Naval Academy and University of Minnesota and received a BS in Biochemistry and Microbiology in 1971. Rob worked in research, marketing, and software development for several major water treatment service companies prior to cofounding French Creek Software in 1989, Rob received the Association of Water Technologies Ray Baum Water Technologist of the Year award in 2017 for technology contributions to the industry and the association. French Creek was proud to be honored as the AWT Supplier of the Year in 2011. Key Points From This Episode: How to elevate tasks [0:01:20] Advise on learning about the reagents [0:02:18] What is WaterCycle? [0:05:20] Back story of Rob Ferguson [0:08:10] Test Markets [0:15:02] Water analysis [0:18:05] What's going to interfere with my inhibitors? [0:20:15] WaterCycle Treatments [0:21:45] Evaluating the system [0:22:23] Applications Research [0:28:01] Corrosion Rates [0:30:03] Holistic Treatment Approach [0:33:15] Troubleshooting formulations [0:39:20] What happens when you blend two (2) inhibitors together? [0:39:40] Safety Factor [0:41:15] What water treaters should stop doing? [0:42:05] And much more! Tweetables: "People can teach us the WHAT TO DO, they can teach us the HOW TO DO IT and we ca

If you've listened to the show for any length of time, you know I love business! Due my love of business, I study businesses in how they conduct regular transactions and issues. This can sometimes get on my wife's nerves since I'm always turning every customer service experience into a learning opportunity, just ask her... In my observations, I have noticed that successful businesses seem to rally around a core set of values that you can see throughout their entire company. I've also noticed the opposite is true when companies lack a set of values that are followed by all. Just think back to when you had an issue with something at a place of business, it's impossible not to see how core values are applied if you look for it. Observing this is one of my favorite things to do. One of my best examples of this came from my service manager, Chris. He took his father-in-law out for dinner and his father-in-law wanted to order a meatloaf sandwich. The waiter told him NO, he could not order that because it wasn't on the menu. However, meatloaf and bread were on the menu, just not together. This was an example of enforcing rules that did not give the customer want he wanted. And the kicker is putting meatloaf between two pieces of bread would not have cost the company anything. In this situation, what do you think the company's core values were? If they had anything to do with the customer, they weren't followed. If they did, they weren't trained or at the very least followed by all. I'm not going to tell you the company that owned the meatloaf saga, but I will use the story to introduce a company that I think gets core values right, each and every time. That company is Chik Fil A. If you have ever been into a Chick Fil A I know you were greeted properly and told that it was their pleasure for them to serve you. I also know you got the best chicken sandwich put on this earth! In case you didn't know, I'm am a fan of Chick Fil A. They are a staple here in the south. In fact, they have built much of the Atlanta landscape. And truth be told, I eat there probably more than I should. But when I'm there I'm conducting research, at least that's what I tell my wife... My guest today is Daniel Perry, Owner of the Lawrenceville/316 Chick Fil A. His store is practically in walking distance from my office and we have become friends over the years. During this time, I have seen him, and his team demonstrate how much they care about their guests, handle complaints and reach out to the community. Simply put, I have seen them LIVE their core values in everything they do. It's my hope you will be inspired to work on your core values from this episode. Timestamps How do you show your customer their value? [0:01:05] How businesses practice business. [0:01:19] How they teach their employee work ethics. [0:01:05] Selecting great team members. [0:05:15] How to train employees. [0:11:20] Ways to use your core values [0:20:30] How to work with teenagers [0:20:10] Advise on working and communication with the team [0:35:15] How to stay better organized? [0:43:16] Goal setting [0:46:30] Quotes "People over profits: If you give people what they want then they will give you what you want." - Daniel Perry "They are not just there to do their job, but because they have that job because of the customers." - Trace Blackmore "Our mission is to be remarkable. And so we want our guests to have remarkable experiences." - Daniel Perry "People don't believe what you say, they believe in what they've discovered on their own." - Daniel Perry "There are a lot of things that have made me who I am today through mistakes and failures but I would say just don't take yourself so serious." - Daniel Perry Links Mentioned Daniel Perry Website (Chick-fil-A): https://www.chick-fil-a.com/ Daniel Perry on Twitter: https://twitter.com/daniel_perry Daniel Perry on LinkedIn: https://www.linkedin.com/in/daniel-perry-6620546/ Talent Magnet by Mark Miller: https://scalinguph2o.com/44book1 Rest by Alex Soojung-Kim Pang: https://scalinguph2o.com/44book2 Grit: The Power of Passion and Perseverance by Angela Duckworth: https://scalinguph2o.com/44book3 Good to Great by Jim Collins: https://scalinguph2o.com/44book4 Every person has a story: https://youtu.be/2v0RhvZ3lvY Grit ted talk: https://youtu.be/H14bBuluwB8 Audible: https://scalinguph2o.com/audible

Our theme this month is team building. The last episode demonstrated how well a business can run when the team comes together. So, this episode helps us build a team to get there. Our guest today is Rick Packer of the Table Group. The Table Group is Pat Lencioni's company, author of the Five Dysfunctions of a Team. Rick has years of experience working with companies and making their team more functional, Including Chick Fil A. Rick helps us explore how to bring a team together but more importantly why we need to bring a team together. Rick brings over 20 years of experience to his partnership with The Table Group. His global consulting clients are CEO's and executive teams comprised of talented individuals with strong personalities. Rick's clients love his flexible approach in tackling difficult issues and making sure all team members are accountable to both individual and team commitments. Rick specializes in CEO succession, large privately-held and family-run organizations, and building better relationships between executive teams and board of directors. Currently, Rick works regularly with CEOs and executive teams in quickly and effectively applying the concepts related to organizational health. His clients span a broad spectrum of various industries, including consumer goods, health care, and insurance. Prior to partnering with The Table Group, Rick worked for CompuServe and Maximum Impact. At CompuServe he experienced an excellent standard in corporate culture that continues to drive his passion for developing high performance organizations. At Maximum Impact he worked alongside author John C. Maxwell developing leadership solutions for global clients. Rick holds an undergraduate degree from The Ohio State University, an MBA from the University of Dayton, and executive education credentials from Stanford, College of Business. In addition to his work with consulting clients, Rick serves on the Table Group Practice Advisory Board where he advises on practice-wide strategic direction. At his church, Rick volunteers with middle school students and is an Elder at North Point Ministries. He also serves on the board of directors at Growing Leaders. Rick and his wife Kristy are blessed with raising three daughters. He lives in Atlanta, Georgia. Timestamps: Exciting News on the Scaling Up! H2O website [02:40] Industrial Water Week [07:25] Mini Episode for IWW [08:00] Submitting your question and be played on air [09:15] How to build our teams better? [13:30] How to be better at work? [15:12] Getting rid of dysfunctions [16:45] Importance of the "TABLE" [17:15] What is the most important organization in our lives? [17:55] What is a business fable? [21:30] What is the "Advantage"? [23:57] Four discipline of a healthy organization [25:53] Creating Clarity [30:03] Overcoming the dysfunction of a team [46:53] Clarity enclosure [48:50] Peer to peer accountability [52:12] Collective Results [1:00:00] Quotes: "Two requirements for #SUCCEESS: You have to be #SMART and you have to be #HEALTHY. " - Rick Packer "Why does the organization exist beyond making money?" - Rick Packer "A #TEAM creating #CLARITY together is #ESSENTIAL." - Rick Packer "Conflict in the absence of trust is just office politics." - Rick Packer "We need to rely on our colleagues to be successful." - Rick Packer #TIPSfromTRACE : Without way in there is no buy in." - Trace Blackmore "Our core values: #Integrity, #TeamWork, GAS (Give a stuff), #SolutionOriented, #Attitude. What's your core values?" - Trace Blackmore Connect with Rick Packer: Website: tablegroup.com LinkeIn: in/rickpacker Links Mentioned: The Table Group - The HUB The Table Group - Organizational Health The Table Group - Team assessment Patrick Lencioni Video Library Audible The Table Group - Sample Core Values Books Mentioned: The Advantage: Why Organizational Health Trumps Everything Else in Business The Five Dysfunctions of a Team: A Leadership Fable The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues: A Leadership Fable Death by Meeting: A Leadership Fable about Solving the Most Painful Problem in Business The Four Obsessions of an Extraordinary Executive: A Leadership Fable The Five Temptations of a CEO: A Leadership Fable Silos, Politics, and Turf Wars The Three Big Questions for the Frantic Family: A Leadership Fable Leadership and Self-deception The Cure Beneath a Scarlet Sky

If you have ever listened to my show, you know I am totally dependent on your suggestions on what I should be talking about. Today's show is straight from the "Scaling UP! Mailbag!" You ask for it, so here it is… Phosphate… (Tap...Tap) Is this thing on? Yes, I said Phosphate. Believe it or not, questions around phosphate top my list of the most asked questions from the Scaling UP! Nation! So, who am I to argue. Phosphate it is... I have also taken this opportunity to play "Mythbuster" Scaling UP! Style. A few months ago, several blogs and listservs started talking about using a particular device used for digestion in phosphate testing. The device is called the SteriPen and it was developed for outdoor lovers to sterilize their drinking water. Many water treaters have found that it could be used as the ultra violet source in the phosphate digestion process (azole too.) The aforementioned post alluded that the SteriPens would not work for this purpose. Join me as I take the Nation! though how I explored these questions myself. You will hear how I take my own advice of, "Trust but verify" (I think Ronald Reagan said that) when you get water treatment opinions. I also get a little help from my friends (John Lennon said this one) by interviewing people that have been using the SteriPen and who developed the SteriPen. Timestamps: Viewer Requested Show [00:35] What Phosphate is? :01:00] AWT Annual Convention [01:30] Industrial Water Week [02:28] Scaling Up! Nation Testimonials [04:27] What are the different types of Phosphate? [07:15] Building blocks of scale [11:26] Testing Phosphate [12:34] Kinds of tests for Phosphate [06:22] SteriPen [22:23] Techniques on testing [29:37] Repeatability [33:05] How SteriPen works? [38:01] Batteries works with SteriPen [42:15] Difference on SteriPens versions? [35:53] Quotes: "Take away on today's show: Keep your ears open, read everything you can about what you do on a regular basis. " - Trace Blackmore "Trust me, every water treater out there has an opinion about how you do it, what you use. @traceblackmore." - Trace Blackmore "It's great to hear what those opinions are but that's all they are to you." - Trace Blackmore "Do something that allows you to believe in what you are doing." - Trace Blackmore "Improvements on Steri Pen is a huge time saver. " - Trace Blackmore "Episode 46 Tip: Make sure you bring extra batteries when you do Steri Pen tests. " - Trace Blackmore Resources: Steri Pen Energizer Ultimate Lithium AA Batteries Eowpower 30pcs 50ml Plastic Vial Storage Container The unboxing of everything you need to use the SteriPen in your Phosphonate and Azole testing Augmenting your testing procedures for Phosphonate and Azole testing Hach UV Lamp Kit, 115V Taylor Technologies Test Procedures: Phosphonate, Azole Correction!: Nation! I misspoke about LSI and RSI on this show. As I think you know, I am an RSI guy (so that's how I think.) Here is the breakdown of Ranges for LSI, RSI and PSI: LSI Range: -3.0 – 3.0 >0=Scaling RSI Range: 1 – 12 >6=Non-Scaling PSI Range: 1 – 12 >6=Non-Scaling For more information on this, check out the show we did on it by clicking here.

I think it is safe to say that the majority of the Scaling UP! Nation! is on one or more social media platforms. I try to post news about my upcoming podcast on social media, mainly LinkedIn. Social Media is how we stay connected in today's world. In fact, many of you found out about the Scaling UP! podcast from LinkedIn. In an effort to stay sharp for the Scaling UP! Nation!, I try to read as much as I can. From books to articles, you just never know what fodder is out there that you can turn into a good episode. During my assimilation of this data, I ran across Jim Lauria on LinkedIn. Jim wrote a very intriguing article about Leonardo DaVinci and water. It was fascinating. I enjoyed not only the article but the way that in which Jim wrote it. This led me to start reading other articles written by Jim. If you are connected with me on LinkedIn, you have seen me share many of them. Since connecting on LinkedIn, Jim and I have shared several insights and conversations. Jim is a renaissance man when it comes to water, in his own right. On today's episode Jim shares with us not only his passion for writing about water but also some tips about promoting yourself on LinkedIn. We even sneak in a few words on "Mind Mapping." Do you even know what that is? I though I was the only one… Jim Lauria is Vice President of Sales & Marketing for Mazzei Injector, a fluid design company that manufactures mixing and contacting systems. He is a leader in the water treatment field with a proven track record of revenue growth, profit improvement and new business development. Since graduating with a Bachelor of Chemical Engineering degree from Manhattan College, Jim has traveled the world benchmarking the best water management practices. He lives in San Francisco with his wife Laurie Lauria, who fills his life with love, laughter, and alliteration. Timestamps: Michelle Farmerie's come back and AWT news [03:00] What to expect at the AWT convention 2018 [03:30] Russell Baskin on the Legionella presentation [09:50] Overview on Trace and Nathan Hardy's presentation [17:23] Scaling UP! H2O on Social Media [22:05] How we can do it better on Social Media? [23:22] Benchmark practices in Water Industry [27:19] Why LinkedIn is the best [28:05] How you should present yourself on Social Media [30:15] Why Water is so important [33:00] Lessons from Leonardo Da Vinci [38:10] Understanding the Science of Water [39:45] Mind Mapping [43:35] Venturi Injectors [49:53] How we treat and value Water? [53:35] How to learn new things about Water [54:40] Quotes: "How best deal with young professionals in our industry today?" - Jim Lauria "We all need to help our industry to grow and thrive because it is such an awesome industry. Help each other up so we all win!" - Jim Lauria "This is going to be one of the most influential presentations during the upcoming AWT Convention." - Russel Baskin "In this new world, It's not who you know, It's who knows you! And who's willing to say that they know you and that you're good at something." - Jim Lauria "I want water professionals to be out there promoting water." - Jim Lauria "Q: Why am I training my competition?; A: A rising tide lifts all ships!" - Trace Blackmore "Anything I see, anything I do. I relate it to water." - Jim Lauria "If you really want to write about water, you almost have to be an investigative reporter." - Jim Lauria "There's a lot of ways to treat water and we have to look at different parts of the world who are doing it right." - Jim Lauria Connect with Jim Lauria: Website: www.jimlauria.com mezzei.net LinkedIn: in/jimlauria Jim Lauria's Articles on LinkedIn Twitter: @peopleforwater Jim Lauria on Huffpost Jim Lauria's Articles on Water Online Links Mentioned: Episode 12 The One with Michelle Farmerie Episode 8 The One with Conor Parrish Mind Manager Venturi Injectors Jim Lauria's Articles on LinkedIn Jim Lauria on Huffpost Jim Lauria's Articles on Water Online Top 2 Articles from Jim Lauria: Using LinkedIn to Position Your Company as a Thought Leader Lessons From Leonardo: What Leonardo da Vinci Can Teach Us About Water Books Mentioned: The Mind Map Book The Big Thirst The Blue Death Unquenchable When the rivers run dry Leonardo Da Vinci The Great Bridge Do I Make Myself Clear?

032.5 The One About the AWT Technical Training Episode 32.5: Show Notes. Having been a trainer for The Association of Water Technologies (AWT) for several years, I have picked up a few tips to help individuals going to a Technical Training Seminar. This episode is a special episode of Scaling UP! where I share these tips. Specific AWT Technical Training information can be found below. Members of the Scaling UP! Nation! have asked me questions on working within the LEED system. LEED stands for Leadership in Energy and Environmental Design. Rather than answer those questions directly, I talk with Charlie Cichetti of Sustainable Investment Group for his point of view. Links Mentioned in Today's Episode: AWT Technical Training Link – http://scalinguph2o.com/tt2018 Green Building Matters Podcast - https://www.gbes.com/podcast The Best LEED GA Training Around! – http://scalinguph2o.com/leed Charlie Cichetti on LinkedIn – https://www.linkedin.com/in/charlie-cichetti-9012a0b Sustainable Investment Group - https://www.sigearth.com/ GBES - https://www.gbes.com Special Notes for Technical Training: Meeting Materials: No hard copies of the seminar material will be provided onsite. To view electronic files: Go to http://scalinguph2o.com/program Click on the tab for the course you are attending (i.e., Sales Training or Water Treatment). Find the handout you would like to download. Click "Handout" listed under the session title. Log in using your username and password: Provided in the email sent from AWT and on your Name Badge The presentation will automatically download. Attendee List: Download the attendee list (as of February 21). Hotel Information : Green Valley Ranch, 2300 Paseo Verde Parkway, Henderson, NV 89052 (866) 782-9487 Ground Information : Complimentary shuttle service is available from the airport to Green Valley Ranch Resort every two hours, beginning at 7:00 am, on a first-come, first-served basis. See the shuttle schedule. A variety of shuttle services are available at the airport and are located on the west side of baggage claim, outside door exits 7-13. Taxi: Approximately $30 each way from McCarran International Airport (LAS) to the Green Valley Ranch Resort. Uber: https://www.uber.com/invite/traceb238ui Lyft: https://www.lyft.com/invite/SCALINGUP Hotel Self-Parking: Complimentary Hotel Valet parking: Complimentary Weather: The temperature in Las Vegas in late February normally reaches a high of 60 degrees and a low of 40 degrees. *Please note: Meeting room temperature is typically set at 68 degrees. A sweater or light jacket is recommended when attending the sessions. If you have any questions about administration, the exam, or registration, contact Angela Pike at [email protected] or (240) 404-6477. For questions concerning accommodations, please contact Morgan Prior at [email protected] or (240) 404-6480.

Join me for the final day at the 2017 AWT Convention as I take you though the exhibit hall taking to guests.

Join me as I virtually take you through the 2017 AWT Convention Hall. I speak with attendees and vendors to let you know what it is like to attend.

Join me as I take you inside the AWT 2017 Convention.

Day 1 of the 2017 AWT Convention. Unfortunately, I am traveling and not recording interviews as I had planned. Darn that Hurricane Irma!

A quick word on what is coming up at AWT this week.

Several listeners have asked for help on how to use Microsoft's OneNote. Download it for free: OneNote For help, please view this video: https://www.youtube.com/watch?v=h07qZLLQc4I

Several listens have asked how they can easily be informed to when their favorite podcast, Scaling UP! comes out with a new episode. In this mini episode I explain how to "subscribe" using services like ITunes for IPhones and Sticher for Androids. Subscribing alerts you when a new episode of Scaling UP! comes out so you can start listening! It's Magic! To make it even easier, check out the buttons below every post that send you directly to ITunes and Sticher. If you want more information, below are some YouTube links to demonstrate how to easily subscribe to Scaling UP! How to subscribe to a podcast on the Itunes App (IPhone) How ti subscribe to a podcast on ITunes (Mac) How to subscribe to a podcast on Sticher (Android)