Scaling UP! H2O

088 Pinks and Blues: Heat Transfer Episode 88: Show Notes Key Points From This Episode: Heat Transfer Efficiency Managers [0:02:00] Equipment Treaters [0:01:35] Heat Exchange [0:02:58] Heat Transfer [0:03:42] Water Treater Job [0:05:55] Universal Solvent [0:09:37] Microbial [0:11:24] Calcium Carbonate Scale [0:14:28] Chillers and more [0:16:53] AWT Annual Convention and Expo [0:26:57] And a lot more! Tweetables: "Our job is to make sure that the equipment that we are treating is working as efficiently as possible." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues "Water treaters have a prospective that other vendors don't!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues "When you come back to your territory you will be able to just lie it on fire because you now have a new idea that you didn't have before." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues "It all starts with meeting people! It all starts with you wanting to improve the industry that you are in." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues Links mentioned Audible EP10: The One with Jim Lukanich AWT Annual Convention 2019 Show Ideas

087 The One That Takes You to AWT's 2019 Technical Training Episode 87: Show Notes Scaling UP! Nation! you know my favorite time of year is when I get to teach at The Association of Water Technologies Technical Training Seminars. Not only do I get to talk about my favorite topic, I get to teach it! But the best part is I get to talk to other water treaters! Being the gracious host that I am, I decided that I had to share this experience with the Nation! Join me as I talk with Attendees and Trainers of the AWT 2019 Technical Training Seminars. Key Points From This Episode: AWT Technical Training [0:02:11] Class Comments [0:03:36] How to decide on which class to attend to? [0:03:54] Best of Fundamental Applications [0:8:55] 4 Equipment manufacturers [0:10:30] Boiler Controllers [0:13:20] Cooling Water Systems [0:18:41] Tooth Analogy [0:19:24] Agastopia [0:23:48] Waste Water [0:30:28] Legionella [0:3027] Sales Training [0:45:25] And a lot more! Tweetables: "Technical Trainings: Study before you go!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "There's always new stuff, new information coming out" @KyleRossi @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "AWT is the BEST resource to further your knowledge in the water industry." @KyleRossi @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "When you come to training, have a few goals. And get those goals accomplished and when you go back, take back something and teach some other people." @MarkLewis @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "When you leave here, you know what to expect, you know what's out there, you know how you're gonna be spoken about, and you can do a better job" @MarkLewis @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "There is always a bright spot." @JimLukanich @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "Everybody that came to the AWT Technical Training walked away with knowledge and confidence!" @JustinRanger @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "Start learning about Legionella now because if you don't other will and we need to keep our business safe!" @BillPearson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining Come to AWT Technical Training. It's educational, it's a great networking experience." @AngelaPike @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "I think coming to the AWT Technical Training is great because you learn things and then later on look back on it. And might skip the "Making the mistakes" part." Tanner Mark @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "AWT Seminar is a great unbiased training/learning format for us to learn." John Wendell @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "As a business owner, we set funds back for training and education. And if you aren't doing that, you aren't moving forward." John Wendell @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "Beyond the piece of learning educational classes, it's the networking and feeling a part of this larger industry and not just the little island that is your territory." @ConorParrish @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "You have got to keep learning, you have to keep up with technology, and what's coming up in the industry." @RussellBaskin @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "Going to these Technical Training seminars is like drinking from a fire hose.If you go with the intention to try and capture every bit of water out of that fire hose then you are not set up for success!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining Links

086 Pinks and Blues: Alkalinity Episode 86: Show Notes If there is one thing that confuses most water treaters, it is the subject of alkalinity. Alkalinity is a topic that if you can understand, it helps you better understand some of the tests you run on your systems. In fact, knowing alkalinity can tell you what test to run and not to run. Join me as I answer several questions about alkalinity on this Pinks and Blues episode. Key Points From This Episode: What is Alkalinity? [0:01:08] pH Scales [0:02:09] Bicarbonate Alkalinity [0:03:59] Carbonate Alkalinity [0:04:16] Hydroxyl Alkalinity [0:04:53] Calcium Carbonate [0:05:34] Calcium Phosphate [0:06:40] Zero-Alkalinity (Carbonic Acid) [0:10:48] And a lot more! Tweetables: Join me as I answer several questions about alkalinity on this Pinks and Blues episode. @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesalkalinity #understandingalkalinitybetter #wateralkalinity "Alkalinity is very important to our water treatment programs because our programs are designed on the type of Alkalinity that you have in your water." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesalkalinity #understandingalkalinitybetter #wateralkalinity "Calcium Phosphate - hard and will crack concrete walls. Hydroxyapatite - nice fluffy snow." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesalkalinity #understandingalkalinitybetter #wateralkalinity "We now have more than 10K subscribers in over 60 different countries! Thank you so much Scaling UP! Nation." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesalkalinity #understandingalkalinitybetter #wateralkalinity Links Mentioned on this episode: 084 Pinks and Blues: pH

085 The One with the Business Operating System Episode 85: Show Notes OK Scaling UP! Nation! You know that I love business. And I love helping people in business even more. If there is a common denominator with almost every business I help, it is that they are trained to be water treaters, but not to be business owners or managers. Here I go again, more on EOS, The Entrepreneural Operating System. EOS has helped me and my company more than any other system or book. Today, we cannot imagine working without it. I also use EOS as a tool to help other companies I work with. And... They love it as much as I do. Join me as I interview Mike Paton of EOS Worldwide. We talk about how to solve most of the problems we all have in business. So, if you own a business or work for a business, get ready to learn about one of the best tools for any business. FREE TOOL: EOS Delegate and Elevate More about Mike Paton: Mike Paton has been learning from entrepreneurs for most of his life. Today he works hard to give back - as an award-winning speaker, best-selling author, Certified EOS Implementer™, and as the Visionary for EOS Worldwide. Paton discovered the Entrepreneurial Operating System® (EOS) a dozen years ago while trying to take a $7 million company to the next level. Feeling stuck and more than a little frustrated, his search for answers led him to Gino Wickman and EOS. Having helped run four entrepreneurial companies, Paton instantly recognized the power of this simple, holistic "way of operating" a small business. He quickly became a passionate advocate, joined the Professional EOS Implementer Community, and dedicated himself to helping other entrepreneurs get what they want from their businesses. Since then, Paton has conducted more than 1,200 full-day sessions with the leadership teams of more than 110 companies and helped thousands more entrepreneurs by sharing EOS in dynamic talks and workshops the world over. During that journey, Paton wrote Get A Grip: An Entrepreneurial Fable with Gino Wickman and then succeeded Gino in the role of Visionary for EOS Worldwide. In that role, he leads a close-knit community of more than 250 Professional EOS Implementers™ around the globe - each passionate about helping entrepreneurs run better businesses and live better lives. Key Points From This Episode: Entrepreneurial Operating System (EOS) [0:00:46] Book Recommendation [0:01:22] How to take advantage of EOS [0:05:04] What is EOS? [0:08:05] Lessons Learned [0:09:42] EOS Creed [0:10:16] Common frustrations and challenges [0:10:39] EOS activities [0:14:33] Why is it called an Operating system? [0:22:20] EOS Series books [0:28:16] FREE tools [0:33:39] Learning more about EOS [0:36:22] And a lot more! Tweetables: "Lesson #1: If the people in-charge don't want to run their business this way, it will not work!" @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem "Don't lose sight of your vision and your passion." @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem "Make sure to surround yourself with great people who are good at and have passion that your business needs." @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem "Trust the process!" @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem "I urge you to try something new so you can get better results." @traceblackmore @MikePaton #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem "Folks! We are almost 10K Subscribers and we're in 57 countries. And the only way that is happening is because you. The Scaling UP! Nation are out there!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem Links Mentioned on this episode: Mike Paton on LinkedIn The Entrepreneurial Operating System Mike Paton Email Books Mentioned The Son: Philipp Meyer Essentialism: The Disciplined Pursuit of Less Learning How to Avoid THE GAP Unique Ability Good to Great The Energy Bus EOS Series books Traction: Get a Grip on Your Business Rocket Fuel: The One Essential Combination Get a Grip: An Entrepreneurial Fable How to Be a Great Boss What the Heck is EOS? Shows Mentioned Ep 22: The One with Tim Fulton

084 Pinks and Blues: pH Episode 84: Show Notes Everybody uses pH but very few truly understand what it is. Moreover, the people that are brave enough to ask, "What is pH?" hardly ever get an answer that is helpful. No promises, but I am going to do my best to explain pH in a way that is not only helpful but useful. Requirement: You must visualize what I am saying during the podcast. Please enjoy my explanation of pH. Key Points From This Episode: Show Ideas [0:01:16] Why behind the Q's [0:02:12] Explaining pH [0:03:07] Visualizing pH [0:05:19] Pressing pH on your meter [0:11:02] And a lot more! Tweetables: "One of the 5 ingredients of scale is pH." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesph #understandingphbetter "As we increase the pH, the more susceptible to scaling we become. As we reduce pH, the more susceptible dissolving scale the water become." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesph #understandingphbetter

083 The One About Water Management Plans Episode 83: Show Notes Water Management Plan, Oh My! Many wonder about what they are, do they need them and how to educate their customers on them. Today we have one of the industry's leading experts to help answer all of these questions and more. Join me as I talk with Matt Frejie of HC Info. Claim your discount now - Code: scalingup5 More about Matt Freije: Matt Freije is the founder and CEO of hcinfo.com and the content director for LAMPS, its cloud-based application used by thousands of building engineers, water treatment professionals, and health officials for Legionella water management plans, analytics, and training. Download your CDC ToolKit Download your Legionnaires' info Key Points From This Episode: Most incredible substance on earth [0:01:54] Introduction on Legionella [0:00:49] Myths on Water Management Program [0:01:15] Legionella Prevention [0:01:59] What is Legionella? [0:03:57] Cooling Towers [0:05:59] ASHRAE 188 [0:07:10] Site Survey Training [0:13:02] Common Mistake during the survey process [0:25:14] Tips from Matt Freije [0:36:18] And a lot more! Tweetables: "Know what you need to know, know who you need to partner with. What you want to do and what you don't want to do. It's not always the same perfect company." @mattfreije @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans "Don't compromise and just enjoy the training work!" @mattfreije @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans "Learn more on what you don't know." @traceblackmore @mattfreij #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans "Don't be afraid to take a professional with you. And learn from that professional and make sure you're doing the right things in the right ways." @traceblackmore @mattfreij #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans Links Mentioned on this episode: Matt Freije on LinkedIn Matt Freije Company Website Legionellosis Video EP9: The L Word

082 Pinks and Blues: Calibration Episode 82: Show Notes I know you know the feeling. You just got a delivery and it's your brand-new pH meter you ordered from your favorite supplier. You open the box, experience that new meter smell and can wait to start using it. In fact, most of us are so excited, we never even open the operations manual. On today's episode we are going to talk about all the different probes and sensors we have on our meters and controllers. Specifically, how to calibrate them. The truth is that most probes are dying as soon as they come off the manufacturing floor. As a water treater we rely on the tools we use to be accurate so we can make changes based on the right information. Sit back, relax and learn about all things calibration. Oh, and maybe read that manual to help to. Key Points From This Episode: Proper way to calibrate [0:00:52] Different Probes [0:01:25] How to Properly Calibrate Probes [0:02:37] Cleaning your meter [0:06:24] Standard Conductivity Probes [0:09:12] High Conductivity [0:11:40] Different types of standard [0:12:08] pH Standards [0:14:06] Controllers [0:19:01] Handling Probes [0:19:54] Importance of Original Equipment Manual [0:20:43] Failing probe back to life [0:21:08] And much more! Tweetables: "9 times out of 10 - When people have probes that aren't holding consistently, their battery hasn't been replaced like it should." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes "If you keep your equipment clean, you will get so much better results from that equipment." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes "You are only as good as the equipment you are using. And your equipment is only as good as the person that is using that piece of equipment." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes

081 The One about Pure Water for the World Episode 81: Show Notes Speaking for myself, days can go by without me thinking about where my water comes from. I turn on the faucet and crystal-clear water comes out. It is there when I need it. Our water is clean and free from pathogens. However, it is not like this all over the world. In fact, more places don't have good drinking water than places that do. As an industrial water treater, our job starts and ends with water. Without water we would all be in another career. I've always wanted to try retail... Because we are industrial water treaters, we have an enormous opportunity to not only save water, but educate others about water. Join me as I interview Carolyn Mueb of Pure Water for the World. PWW, was introduced to me by The Association of Water Technologies (AWT.) To be perfectly honest, I thought it was a strange partnership. However, after taking the time to find out more, I can see where there are synergies between the 2 organizations. It is my belief that you will also change your mind on not only how you think about water but how so many do not have the same access to it. More about Carolyn Meub: Carolyn has been serving as the Executive Director of Pure Water for the World, Inc. since 2003. Under her guidance, Pure Water for the World has transformed from a Rotary Club project into an impactful, international humanitarian non-governmental organization. Prior to leading PWW, Carolyn had a successful career in public relations, special events and organizational management, including projects in political campaigns and fundraising. Carolyn is active in Rotary International, and, in 2012, she was recognized by the White House as one of ten US Rotarians to receive the distinguished Champion of Change award for her dedication to improving lives. Additional leadership in Rotary includes: Executive Committee of the Water and Sanitation Rotary Action Committee (2007-10); Chair of the first Water Summit at the Rotary International Convention in Los Angeles (2008); District Governor for District 7870, southern Vermont and southern New Hampshire (2001-2002). Carolyn and her husband, Bill, reside in Rutland, Vermont with their Portuguese Water Dogs: Calypso and Abracadabra. Key Points From This Episode: Most incredible substance on earth [0:01:54] Pure Water for the World [0:02:38] Partnering with AWT [0:08:15] How can you help the World? [0:09:08] Waterborne Pathogens [0:14:32] Experiences helping Honduras and Haiti [0:19:18] Mission Trips [0:23:12] Getting involve [0:25:02] And a lot more! Tweetables: "Water is a GIFT that we need to make sure that everyone in this planet has access to." @traceblackmore @PureWaterPWW #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld "We all have similar goals and that is "Improving our Water."" @PureWaterPWW @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld "Even the smallest contribution can make a HUGE difference." @PureWaterPWW @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld "If you change the difference in one child's life, the child's life has been changed! And that is terrific." @PureWaterPWW @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld "Get your hands involve in an organization where you're bringing water to those who desperately need it." @traceblackmore @PureWaterPWW #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld Links Mentioned on this episode: Carolyn Meub on LinkedIn Pure Water for the World on Twitter Pure Water for the World, Inc. website Tel 802.747.0778 Fax 802.773.8575 Email [email protected] Haiti: Tel (011) 509.3770.0815 WASH Training Inquiries [email protected] Honduras: Tel (011) 504.2226.5674 WASH Training Inquiries [email protected]

[podcast src="https://html5-player.libsyn.com/embed/episode/id/9099236/height/90/theme/custom/thumbnail/yes/preload/no/direction/forward/render-playlist/no/custom-color/f6931e/" height="90" width="100%" placement="top" theme="custom"] 080 Pinks and Blues: Filming Amines Episode 80: Show Notes Last year I had the pleasure of speaking at the AWT Conference in Orlando, Florida. I thought the information I shared during the conference would make a good show. For your sake, I hope I'm right. As I am sure you know by now, I love to trust but I insist on verification. For example, when someone told me about using the SperiPen for phosphate digestions, I did and experiment to verify the information I received. You can hear all about what I did with this on Episode 47. So, using the same methodology, I decided to test the information I was receiving about Filming Amines in the same style. Water treaters never have a problem giving their opinion on what they think of something. Just ask one! However, I do think we have an issue with explaining why we have such an opinion. Especially when it comes to giving enough information for others to make decisions based on such an opinion. Nation! It is my goal to get you to think on this show! My commitment to you is that I will get you started, but you then need to take that information and verify it for yourself. Enjoy the "podcast version" of my AWT presentation on Filming Amines. Key Points From This Episode: AWT Annual Convention & Expo 2018 [0:00:49] Filming Amines Testing [0:01:19] Steam Boilers [0:04:52] Closed Loops [0:05:50] Corrosion Coupons [0:10:17] Nitrite Test [0:13:19] Resolving System Leaks [0:30:02] Cooling Tower testings [0:41:33] And a lot more! Tweetables: "The hotter the surface is the better the Filming Amines work!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines "I hope that this helps you understand how we set up a test for Filming Amines." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines "Just because we have good results in our Filming Amines test does not mean that you're going to have the same results in your system because you might have totally different parameters." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines "The better you know the test, the better you're going to interpret the results. And the better you interpret results, the better you're going to run that program for your customer." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines Links Mentioned in Today's Episode: AWT Presentation 2018 046 The One About Phosphate Testing Steri Pen 075 The One that's All About Corrosion Coupons

079 The One with The Waste Water Guy (Part 2) Episode 79: Show Notes Nation! you ask for it, so here it is! An Episode series on Waste Water. Every year the Association of Water Technologies (AWT) offers a training seminar on waste water. The trainers that donate their time are top notch. They explain everything a beginner would need to know to begin a career in waste water treatment. Unfortunately, not everyone can attend these seminars. So, in an attempt to deliver to the Scaling UP! Nation! a piece of what you get at the that training, my friend Kevin Cope of (insert his company) was gracious enough to come on Scaling UP! H2O and take us through a complete survey of a water plant. I know this episode will be one of your favorites. So, buckle up! Your about to be transported into a water plant though the expertise and experience of Kevin Cope. Key Points From This Episode: Waste Water Treatment Survey [0:01:11] Collecting Data and more [0:02:03] Getting to know your operators [0:03:15] Samples and Test [0:05:12] Competing from yourself [0:15:13] Feed Systems [0:15:46] AWT App (Waste Water Calculations [0:17:34] Know the numbers [0:20:19] Things to consider when doing field trials [0:23:40] Waste Water vs Boiler Cooling Water [0:31:08] And a lot more! Tweetables: "Make sure you always follow those procedures and make sure you get it right before you move on to the next step." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "Find your own way of doing it, and stick with it for as long as it's correct." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "Know and understand what your plan is when going to a plant. Don't just jar test the jar test!" @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "Understanding all aspects of our markets, not just waste Water Industry but ALL." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy I hope that you use today to make whatever you're doing 1% better. If you can just get 1% better each and every day, imagine where you're going to be at the end of the week, month or year." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy What are you going to do today that was better than you did yesterday? - @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy Links Mentioned in Today's Episode: Kevin Cope Company Website: https://www.brenntag.com/ Kevin Cope on LinkedIn: https://www.linkedin.com/in/kevin-cope-5b50651b/

078 The One with The Waste Water Guy Episode 78: Show Notes Nation! you ask for it, so here it is! An Episode series on Waste Water. Every year the Association of Water Technologies (AWT) offers a training seminar on waste water. The trainers that donate their time are top notch. They explain everything a beginner would need to know to begin a career in waste water treatment. Unfortunately, not everyone can attend these seminars. So, in an attempt to deliver to the Scaling UP! Nation! a piece of what you get at the that training, my friend Kevin Cope of (insert his company) was gracious enough to come on Scaling UP! H2O and take us through a complete survey of a water plant. I know this episode will be one of your favorites. So, buckle up! Your about to be transported into a water plant though the expertise and experience of Kevin Cope. Key Points From This Episode: Learning more about Kevin Cope [0:02:01] Complete Waste Water Process [0:04:38] What to do and expect during Waste Water Survey? [0:09:44] Clarifier [0:18:04] Coagulant & Flocculant difference [0:19:29] Secondary Clarification [0:24:45] And a lot more! Tweetables: "Welcome to the best and most listened podcast! Scaling UP! H2O." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "To me this is really the essence of what we do at the training at the AWT. Give the folks some kind of idea when they walk in." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "When you're going to a plant, ASK! (What are you doing here? What are you trying to remove? What are these equipment use for)." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy Next week with Kevin Cope (Part 2): We are going to talk about what a Water Treatment Professional needs to do now that they know what's inside the plant and much more! @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy Links Mentioned in Today's Episode: Kevin Cope Company Website: https://www.brenntag.com/ Kevin Cope on LinkedIn: https://www.linkedin.com/in/kevin-cope-5b50651b/

077 Pinks and Blues Episode 77: Show Notes Water treaters run test. That's a fact. However, the tests should never run the water treater. How well do you know your tests? Do you know how they work? Do you know how to tell when your tests are "lying" to you? Many of you have written in asking about specific testing questions. Today's show will not only answer those questions but hopefully get you to start questioning every test that you run.

076 The One with the Consulting Client Episode 76: Show Notes Have you ever wondered what would happen if someone found out about your short comings? Maybe they could: expose you, take your business, tell your boss or even make fun of you. Or maybe they could help you overcome those short comings? Many get a frightened felling by the prospect of someone finding out we don't know something, or that we are not the best at a particular area. That's normal. The thing that makes someone get better at that area is what they do once they have that feeling. Don't let fear or pride get in the way of making yourself better. I've been in water treatment for well over 20 years. If there is one thing I can say for sure about our industry, it is people in our industry go out of their way to help others. Time and time again, I have seen competitors help a fellow competitor just because they asked. I can't say for sure, but I don't think this is true for other industries. So, the next time you are worried about not knowing something, remember this, there are people out there that want to help you better yourself and better the industry, don't let pride or fear get in the way of that. Now, you want to find out what you don't know you don't know; you have two options: 1. read about it, 2. ask someone about it. My preference has always been both. Reading about something allows me to start to know the topic better. Where working with someone allows me to use their experience to help me with my lack of experience. When you work with someone, they may charge you for their time and access to their expertise. If they do, the term we give them is a consultant, if they don't the term I give them is a mentor. Each have their merits as you will learn from my interview today. My guest is Brian Waymire of Innovative Water Consulting. Brian is a consulting client of mine. Join me as I talk to Brian about our relationship, why he hired me, what I did for him and how we work together today.

075 The One that's All About Corrosion Coupons Episode 75: Show Notes If you are an industrial water treater, most likely you have seen a corrosion coupon at some point. However, if you haven't, today's episode will teach you all about them. I remember a time when I placed an ad for my corrosion coupon lab in an industry magazine. After we created the layout for the ad, the sales rep called me to tell me I forgot the "coupon" in my graphic. The graphic I created featured 3 corrosion coupons. He wanted to know what discount (coupon) I was going to offer people who used my corrosion coupon lab. I thought that was funny. It also gave me the prospective that corrosion coupons tell you how much metal is being taken off of the system. Finding this information out quickly can save you a ton of money on your heat transfer equipment. So maybe the sales rep was on to something. Corrosion coupons are very inexpensive ways that you can measure metal lose in a system you are treating for corrosion protection. Because they are inexpensive and easy to use, you can use them to pro-activity make a change in your program based on their results. In my career, I have analyzed 1000's of corrosion coupons. Do anything enough, and you get pretty good at it. Scaling UP! H2O has received a large amount of questions around corrosion coupons. I normally answer a few questions from the audience on Pinks and Blues episodes. Since there were so many corrosion coupon questions, I decided to make it an entire show on everything you ever wanted to know about corrosion coupons. Join me as I talk about corrosion coupons from A(l) to Z(n). Key Points From This Episode: What's Corrosion Coupons? [0:01:01] Corrosion Coupons Analysis [0:02:35] Types of Corrosion Coupons [0:07:40] Corrosion Coupons Standards [0:12:35] Guidelines [0:30:55] Analysis [0:31:16] And much more!

Water, Water everywhere... Well, is it really? As a Water Treatment Professional, we have a professional responsibility to look after this valuable resource. It's not just a responsibility, it is in the DNA of our job. Water Treatment is the original "Green" profession. We were Green before anybody ever thought about being Green, even Kermit. If we do our jobs properly, we have a tremendous opportunity to reduce the amount of water our systems use. And that's being Green no matter how you define "Being Green" green /ɡrēn/ Utilizing the smallest amount of resources possible Saving money by reducing the amount used Our guest today is Kathy Nguyen of The Cobb County Water System. Cobb county is a suburb of Atlanta, GA. Join me as I speak with Kathy about water and get some ideas of what we can do to be more green. No matter how you define it. Kathy Nguyen graduated from Berry College with a BA in Speech/Communications. She studied Environmental Management at the University of Maryland. She has been with Cobb County Water System for since 2001. In 2004 she became the Water Efficiency Manager, where she developed, implemented and manages the Water Efficiency Program. In 2009 she became the Senior Project Manager for Water Resources. She is currently the Customer Service Division Manager. She is a member of: American Water Works Association, Georgia Association of Water Professionals, Technical Coordinating Committee for Metro North Georgia Water Planning District, Department of Community Affairs WaterFirst Adjudication Team, Technical Advisory Committee for both the State-wide Water Plan and the State-wide Water Conservation Plan, Past-Chair of the Alliance for Water Efficiency Public Education and Outreach Committee, the Georgia Water Wise Council the Georgia Section of American Water Works, The Irrigation Association SWAT Promotional Working Group. Timestamps Water Efficiency [0:00:26] Statistics [0:04:13] Climate Issues [0:07:22] Conserving Water [0:09:26] Green Buildings AND LEED [0:11:23] Tips from Kathy [0:12:31] High Efficiency [0:15:43] Water Quality [0:17:00] Legionella [0:21:09] Cooling Towers [0:22:02] Quotes "Being on the Water Treatment Industry, we have a huge impact on what we can do to conserve this vital resource." - Trace Blackmore "Having a clean water and a sufficient supply of it is a partnership between us and them." - Kathy Nguyen "If you do your part and you maintain your home plumbing system and you are as efficient with that water as much as possible. Then we do our part to make sure we protect your supply and the water we deliver to you is safe." - Kathy Nguyen "My hope is that we take a little something and do something with it." - Trace Blackmore "What is the one small thing that we can put into action that we were reminded of today and we are going back and be part of the solution?" - Trace Blackmore Links Mentioned Kathy Nguyen on LinkedIn Kathy Nguyen on Twitter

AHSRAE and AHR combine their efforts to put on one tremendous trade show. Many of us in the Scaling UP! Nation! are not able to attend conferences such of this. So, me being the nice guy that I am, take you onto the tradeshow floor via Scaling UP! H2O. Join me as I talk to both vendors and water treaters so you can start thinking about that next thing that will help you succeed with a particular client. Timestamps: ASHRAE AHR Convention [0:00:15] L.A.W. [0:01:33] Water Boiler [0:05:11] Indoor Air Qualities [0:06:34] Fluid Coolers [0:09:49] Compact Glycol Field System [0:11:55] EVAPCO Water Savers [0:12:30] Legionella Cube [0:13:54] Largest Cooling Tower [0:15:19] Quotes: "I can't believe how large this show is (ASHRAE AHR Convention). There has to be at least 2000 vendors exibiting on this trade show." - Trace Blackmore "We can all get better, together!" - Trace Blackmore "Never overlook an opportunity, anything that you can do to make yourself better will make the industry better. And then that just makes everything we touch gets much better." - Trace Blackmore Links Mentioned in Today's Episode: EVAPCO, Inc. WARE, Inc. SPX Cooling Technologies, Inc. Masters Company, Inc. Tower Tech Spartan Bioscience Inc. J.L. Wingert Company

If you have ever been in a manufacturing facility, you've probably seen something from the LEAN process, even if you didn't recognize it. LEAN is mostly thought of at a "streamlining" system used in the world of manufacturing. And this is how I thought of it. Our guest today is Jason Burt of EHIIP Consulting. And I know what you are thinking, Why are we talking about LEAN, we are water treaters? And that's where I was too, until; I learned more about LEAN. LEAN is a problem-solving tool that can be used for anything, not just manufacturing. Since it originated in manufacturing, that's what it is always associated with. Join me as I lean more about the LEAN process and get tips from Jason on how to make ones I've already implemented better. Jason Burt works with business leaders to take a holistic view of their company and use the lean manufacturing strategy developed by Toyota to drive growth, profitability, quality, and any key performance indicators (KPIs) that a company needs to succeed. Jason had the amazing opportunity to receive coaching and mentorship from Toyota on lean principles for over 19 years, and has continued to learn as a business owner. His career has progressed through many functional areas; operations management, supply management, distribution, logistics, dealerships, engineering, and quality in both commercial and healthcare markets while working for large organizations. In each of these areas, he was able to show high-level results to the business through a balanced strategic focus with a "hands on" day-to-day approach. Since venturing into the entrepreneurial world, Jason has had the opportunity to work with many fascinating companies and to help them achieve new potential in terms of business strategy and culture development. Jason's consultant business Evolve Holdings is focused on Investing In Potential. They believe potential is found in leaders, businesses, products, cultures, industries, and places we haven't even been looking yet. Timestamps AWT Annual Training [0:00:42] GOALS [0:02:58] Problem Solving [0:04:25] LEAN Production [0:06:12] How LEAN can help the Water Industry? [0:09:08] LEAN on acquiring customers [0:10:34] Manufacturing [0:14:02] Developing Metrics [0:17:12] Kanban Cards [0:26:33] Sales Process vs. LEAN Process [0:34:16] How do we know what we need to start measuring? [0:48:46] Quotes "It is my hope that you are skilled or becoming skilled to find what the proper issue that really needs to be identified and then solve!" - Trace Blackmore "LEAN is not just a manufacturing process." - Jason Burt "Whenever someone goes to that problem solving process, it's also self-development." - Jason Burt "Whether you solve a problem or whether you fail in that moment, you're learning something!" - Jason Burt "Figure out the sales funnels before going to LEAN." - Jason Burt Links Mentioned Audible Jason Burt's Website Jason Burt on Facebook Jason Burt on LinkedIn Toyota Production System: Beyond Large-Scale Production by Taiichi Ohno The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer by Jeffrey Liker LEAN Startup by Eric Ries

As an industrial water treatment professional we all need water to do our jobs. But because of our jobs we have a tremendous opportunity to lead the way in reducing the usage of this valuable resource. I am delighted to say that the Scaling UP! H2O podcast is reaching many nations and getting the attention of water treaters all over the world. Because of this we were contacted about a water delegation coming up in Israel. Israel is extremely innovative in water technologies. And if you have every stopped to look, many of the new water technologies we use today came from Israel. Join me as I speak with Gili Elkin, General Partner at Israel - Colorado Innovation Fund. Together we will learn about how water treaters coming together can change how we use water on this planet we all share. (Habit 6 Rules!) If you wish to reach out to Gili Elkin email her at [email protected]. KANDO provides a smart water solution that detects early stage water events within the upstream wastewater network and offers real-time insights for the water management team to help them prevent harmful events damaging the network and wastewater treatment plant process. Kando's solution enables water utilities and industrial customers the ability to sense, detect, react to water events, such as early stage pollution, in real-time. Kando game-changing IoT solution is offered as a cloud based SaaS solution together with our unique wireless hardware measurement units that allow collecting real-time data from the sewage network. Our innovative, proprietary machine learning and data analytics tools enable our customers to see their network in a way that has never been previously possible. Gili is a General Partner in the Israel – Colorado Innovation Fund, investing in Israeli innovative companies in the water/energy/transportation sectors and supporting their scale up in the US market through Innosphere, the leading technology incubator in Colorado, and a General Partner in the ICI Fund. Gili is also the founder of the Israel – US Water Initiative, a platform that connects between US organizations and between Israeli companies with groundbreaking solutions for the water industry, with the goal to overcome water scarcity challenges all over the world. The initiative is supported by the Israeli government, by a couple of US states and by AWWA and has an advisory committee composed from leading US utilities and water organizations. Gili is an Israeli lawyer; she holds LLB and BA dual degree (in Law and Business) from the Hebrew University of Jerusalem and an MBA degree from the Graduate School of Business at Stanford University. Timestamps: Enhancing your careers [00:34] Water Delegation in Israel [01:58] Technologies from Israel [04:26] Water Management [08:06] Water Delegation Goal [10:48] Delegation Agenda [13:35] ASHRAE [18:08] AWT Technical Training [18:29] Quotes: "Everything starts with education." - Gili Elkin "Start educating kids at a very young age to cherish every drop of water." - Gili Elkin "The fact that people are reaching out to me through my podcast and it is allowing people to come together, to share ideas, and to spread ideas is awesome!" - Gili Elkin "Synergy is when two or more people get together and create a result that's much bigger, that's much stronger than either one could create by themselves." - Gili Elkin Links Mentioned: 067 The First One of 2019 Gili Elkin on LinkedIn Israel-Colorado Innovation Fund KANDO AWT Technical Trainings 7 Habits of Highly Effective People

When was the last time you spent time out of water treatment to work on water treatment? Sometimes you must take yourself out of the work you are doing so you can do the work you are doing better. The AWT's Technical Training is the best opportunity available for this purpose. Whether you're a professional in the water technology field, a supervisor, or the owner of a company, the Association of Water Technologies (AWT) Technical Training Seminars are an investment that will pay off. Professionals — We will teach you the latest technologies and best practices that will help you advance in your career. Supervisors — You'll benefit from your staff's increased knowledge and productivity. Company Owners — Your company's reputation, customer loyalty, and bottom line will soar as your employees provide your clients with better service and you see increased sales. Courses Available Sales Training Recognizing that everyone in the water treatment industry is actually selling, this course will take you from the basics to a full understanding of the process as it relates to this industry. This interactive "how to" session will give you the practical knowledge you will need to develop yourself, your business, and your brand. You will learn about basic and advanced marketing, including how to identify your company's values and discover and develop your brand image. Polymeric-Membrane Separation Technologies RO/Ultrafiltration Training This one-day in-depth course is suited for anyone looking for a better understanding of commercial and industrial reverse osmosis, ultrafiltration, EDI, or related membrane technologies. Fundamentals and Applications Training The Fundamentals and Applications course is designed for service technicians new to the industry. This highly interactive class brings the mechanical room into the classroom and focuses on real-world examples; attendees learn directly from leaders in the industry as well as their peers. The curriculum allows for question and answer sessions and fosters learning in a collaborative environment, providing attendees with the knowledge and theory behind the "whys" of their role in water treatment. Water Treatment Training This intensive three-day training covers regulatory and safety issues, water chemistry and testing, calculations, boiler water treatment, cooling water chemistry, advances in Legionella methods and regulations, and much more. Wastewater Training (Every other year) This comprehensive three-day course will cover all aspects of wastewater treatment, including influent and effluent clarification, solids removal and dewatering, chemical application, and how to screen products for application. If your company has passed on wastewater treatment applications because you lack the knowledge to take advantage of these opportunities, now is the time to gain this knowledge and expand your business potential! Visit www.pearsonvue.com/awt for more information. Questions answered in this episode: I've already been, should I go again? Should I go to both (east and west) How do I make the most out of going? How do I convince my boss to make the investment in me? How do I ensure my employees pay attention and bring something back? When should I schedule my CWT Examination after taking the seminar? Timestamps: 2019 Goals [0:00:28] Technical Trainings [0:01:15] Questions you have before certification [0:01:51] Upcoming Agenda/Schedule [0:03:02] Opportunities from Technical Training [0:07:05] Common Questions [0:09:12] Best Legionella Seminar [0:21:36] Quotes: "The people attending the training seminars are your peers and if you are going just to learn, you are missing 50% of the opportunity there. Take time to meet them." -Trace Blackmore "There are people that can help you be a better water treater and you can help them be a water treater as well." -Trace Blackmore "When you start investing in yourself (with time/money/keeping commitments to yourself), there is only one thing that can happen. You become better in what you are trying to do." -Trace Blackmore

Making 2019 a great year! On today's Pinks and Blues episode we will be answering the following questions: Q: How do I make 2019 better than 2018? What am I not seeing that can help me do that? Q: Did you celebrate your accomplishments of last year? Q: Did you discover why you were success on your accomplishments and why you were not on what you did not accomplish? The reason this works so well for me is because 1.) Who doesn't like to be recognized for their accomplishments and you should recognize yourself for creating a goal, coming up with a plan, working the plan and finally completing it. With everything that goes on day to day, you did it! You got it done and that needs to be celebrated. In general, we don't celebrate ourselves enough. 2.) Life will tell you what will work and what will not work. SO, the questions is: are you listening? Things that worked well, should be repeated- because they worked. Things that didn't work well need to be recrafted so that you can find out how to make them work using the reason they didn't work as a rebuilding point. I mention the planning tool SMART to help define your goals. If you missed that go back to my first show this year, scaling uph2o.com/67 to list to that. However SMART stands for: Specific, Measurable, achievable, relevant, time bound and I have a downloadable chart to help you with this at scalinguph2o.com/smart. Q: Trace one of my goals is to read more, can you please share your recommended reading list? https://scalinguph2o.com/ and under resources select top picks (affiliate links) Audible The 7 habits Turn the ship around The five dysfunctions of a team Good to great The advantage Traction (over 30 books) Q: When it comes to goal setting, I never get anything completed that I set out to. My job keeps me so busy that I have given up trying to even create goals. I'm stuck , I'm frustrated... What should I do? Don't feel alone. We have all been there, if someone tells you they have never felt that same way, they are lying. Don't give up! - Don't give up on making yourself better and happier. - When you accomplish things, you deem valuable in your life, your life gets better. - Your self-esteem increases, your confidence increase, your knowledge increases. - This helps all of your relationships, including the one with yourself. All this sounds great. Right? so what do you do with all of that I just said? Let me give you some handles for that. Life is about decisions. Decisions can be good or bad. Chick Fil-A | Leadercast | Andy Stanly #1 I will not lie to myself even when the truth makes me feel bad about myself. #2 I will prioritize what I want most over what I want now. #3 I will not lead myself by myself Timestamps Making 2018 better than 2019 [0:01:41] Things to change for 2019 [0:03:24] Planning your goals [0:04:28] S.M.A.R.T Tool [0:06:23] Reading List [0:07:02] Commitments [0:15:00] Quotes "Everything that we touch better when we get better!" - Trace Blackmore "Some plans fail because people really don't explore what the costs is to get a certain goal to come true." - Trace Blackmore "Everything we do is a lesson if we care to sit down and learn it!" - Trace Blackmore SMART TOOL: Specific | Measurable | Achievable | Relevant | Time-bound" - Trace Blackmore "Here's are my recommended reading list: https://scalinguph2o.com/resources/top-picks/. " - Trace Blackmore

No matter what type of business you are in, we all share one universal issue: How do we find the "Right People" to hire? For those of you that don't know, I define" Right People" as people who enhance our culture. I speak about this in more detail in episodes 44 and 45. Finding new "Right People" is an issue we are currently faced with at my company, Blackmore Enterprises, Inc. The good news is we are growing, the bad news is we are having issues with finding the "Right People" to help us fulfill our company's mission. So, what do you do to find these "Right People?" We have tried job boards, social media, word of mouth and colleges. That being said, we have never tried using a company that specializes in finding talent to go out and find these "Right People" for us. Being curious about this possible avenue, I decided to interview a "headhunter" on the podcast. Many have written in asking questions about finding new talent so I figured why not the Scaling UP! Nation! learn along with me. Please enjoy my interview with Chase Squires. Chase Squires is a Professional Staffing Consultant with Spencer Ogden, specializing in helping Water, Wastewater and Environmental companies strategically grow with highly qualified personnel within niche avenues in the industry. Timestamps Where do you go to get the right people? [0:00:47] What is a Headhunter? [0:04:03] Company Culture [0:11:32] Why do people leave the water industry [0:20:18] AWT [0:24:25] Millennial's [0:26:02] Process on how to hire people [0:29:32] Why should we use a Headhunters? [0:32:24] Realistic Expectation [0:43:30] Customer's characteristics [0:44:20] Quotes "70% out of the 2000 Millennial's in the survey said that they would quit a job if it lack high performance and didn't have fast technology." - Chase Squires "If you're showing up to an interview make sure you have what you need and look professional." - Chase Squires "As an employer, continue to open up barriers and don't keep people stuck in the corner in a position. Give people room to grow." - Chase Squires "Growing from within culture needs to come back and it needs to make a big impact." - Chase Squires "Somebody once told me that hiring is the same exact word as scaling. It means, when everything was working perfectly in your company you are going to multiply that out!" - Trace Blackmore "Make sure that there is proper trainings and documentations so your employees are set up to succeed." - Trace Blackmore Links Mentioned Chase Squires on LinkedIn Chase Squires Company Website Jobs in the Water Treatment Industry

Happy 2019! My personal mission statement is: To make each day better than the last! What are you going to do to make this year better than last year? Here are some things that might help you coming up in 2019 in the water treatment industry: January * ASHRAE Conference (American Society of Heating Refrigeration and Air Conditioning Engineers) - January 14-16, 2019 | Atlanta, GA * ABMA Conference -January 18-21, 2019 | Palm Beach Gardens, FL February * CTI Conference (Cooling Technology Institute) - February 10-12, 2019 | New Orleans, LA * AWT Business Owners Meeting (Association of Water Technologies) - Februart 21-22, 2019 | New Orleans, LA * AWT Technical Training (Association of Water Technologies) - February 27 - March 2, 2019 | San Diego, CA March * NACE Conference (National Association of Corrosion Engineers) - March 24-28, 2019 | Nashville, TN * AWT Technical Training (Association of Water Technologies) - March 27-30, 2019 | Annapolis, MD April * IFMA Conference (International Facilities Management Association) - April 8 -10, 2019 | Atlanta, GA * WQA Conference (Water Quality Association) - April 23-25 2019 | Las Vegas, NV June * Aquatech China - June 3 -5, 2019 | Shanghai, China * AWWA Convention (American Water Works Association) - June 9-12, 2019 | Denver, Co * IWA (International Water Association Conference) - June 10-14, 2019 | Edinburgh, UK * BOMA International Conference (Building Owners and Managers Association) - June 22-25, 2019 | Salt Lake City, UT September * AWT Annual Convention (Association of Water Technologies) - September 11-14, 2019 | Palm Springs, CA November * IWC (International Water Conference) - November 10-14, 2019 | Orlando, FL * Green Build 2019 (United State Green Building Council) - November 20-22, 2019 | Atlanta, GA Each of these organizations have: Publications, newsletters, committees you can join and certifications you can aspire to get What can you get out of one of these organization to help you make the water treatment industry better? Goal setting: Process for setting goals: (not resolutions) Celebrate accomplishments you made last year Revisit how you accomplished those tasks: What did you learn? What would you do better if you did it again (what advice would you give someone)? What do you want to accomplish this year? Maybe its one large item or 5 small ones SMART it! S-M-A-R-T Specific: State specifically what you want to accomplish. A specific goal is distinct and defined. Who is involved? What do I want to accomplish? Where will it be done? Why am I doing this (reasons and purpose?) Which constraints and/or requirements do I have? Measurable: How will you demonstrate and evaluate the extent to which the goal has been set? How will it start and when will you know it is finished? What are the tasks involved with this goal? How much, how many, how will I know my goal is accomplished? Achievable: Stretch and challenge goals within your ability to achieve the desired outcome. Is the goal reasonable enough to be accomplished? How so? Make sure the goal in not out of reach or below standard performance. Relevant: How does the goal tie into your key responsibilities, vision and overall worthwhile to your needs? Is the goal consistent with other goals you have established and fits in your immediate long term plans? Does this goal help achieve a bigger goal? Time-Bound: Your objective should include a time limit. A finite start and end date. Set deadlines on the main goal and the intermediate tasks/goals that need to be completed in order to complete the main goal. This will create a sense of urgency and prompt you to have better time management and accountability around the goal and to your team. Timestamps What are the things to do for 2019? [0:00:37] Industry Related Organizations [0:00:54] Review from last year [0:01:15] Personal Mission Statement [0:01:45] How important certification is? [0:10:25] Goal Setting for 2019 [0:11:09] S.M.A.R.T [0:13:48] Quotes "Take a moment and acknowledge all the things you've done and what you learn from those and then apply that to what you are going to do this year." - Trace Blackmore "End each day knowing that it was better than the last!" - Trace Blackmore "Continues learning and using those learnings to make tomorrow better." - Trace Blackmore "A GOAL without a PLAN is simply a DREAM. A DREAM, when you wakeup simply evaporates and you forget about them. So don't forget about your dreams, plan and execute them!" - Trace Blackmore Links Mentioned SMART Audible Finally, what do you want Scaling UP! H2O to bring to you in 2019? Topics Questions Guests Sweeten the deal: I have decided to reward those who help me by giving away t-shirts to people who record their voices for questions on the show. Go to https://scalinguph2o.com click on voicemail button on the right side of the page. Record your question and if I use it on the show, you will get a Scaling UP T-shirt. Make 2019 better than 2018 Make yourself better than you were yeste

S-C-O-L-L Success: 39 shows this year Jumped from 5000 to 9000 subscribers Started the weekly format Challenge: Need more material for the weekly format Had to change my production routine to accommodate the weekly format Switch podcast hosting server because we were so popular Opportunity: Asked to speak in China Enhancing the website to make it easy for listeners to use Spoke with one of my heroes, Captain David Marque Meeting so many people from the podcast Lessons Learned: The vision I had for the podcast has changed so much since April 2018 - 2 people on staff - Monthly to weekly - Practice makes better (listen to episode #1) What I have done personally this 2018: Read (listened to 44 books) -Implemented at least one thing from each of them Joined a mastermind group Personally, reached out to people that I want to meet and ask them to meet -David Marquet -Jesse Itzler Started working with a trainer and start really paying attention to what I eat - Being diabetic - Possibility of coming off medication Helped 4 companies be better at treating water - Took what they already know and had and taught them how to use it better. - Reading P and L balance sheet and cash-flow statement Received thank you about how much more profitable they are and happier the people in their company are Spoken at 6 events this year Asked to serve as chair of the BTO (Building Trade Organization) within BOMA GA - David Vinces - This really is a first I started working with kid at my church - Camp Hearing from so many scaling up listeners about how this show motivates them 2019 The forecast (quantum run) 5G will start taking over our networks GM will release their seal driving cars Game of thrones Season 8 Harley Davidson will release there first electric motorcycle (livewire) Volvo will on release new car models' electric motors Foldable phones will make a comeback The internet will overtake TV in terms of minutes consumed An economic recession Star Wars Episode 9 Timestamps What 2018 meant for this show? [0:00:12] How we started [0:02:24] SCOLL [0:03:12] Water Expo Opportunity [0:08:47] Enhancing the website [0:09:22] Achievements [0:13:03] Multitasking is a NO [0:16:10] MasterMind Group [0:17:31] Transit [0:27:29] Predictions for 2019 [0:29:27] Quotes "Ultimate Goal: Make this industry better!" - Trace Blackmore "I hope you take a couple of moments. Think about how your going to be better for 2019." - Trace Blackmore "What are the accomplishments in 2019 year that can allow you to be better. And celebrate it when you get it done!" - Trace Blackmore Quotes 029 The One with the Submarine Captain 056 The One with The Building Engineers Perspective Audible Scaling UP! H2O Resources Page Turn the Ship Around The seven Habits of highly effective people The ONE Thing The Mastermind Living with a SEAL Thanks for a wonderful year and thanks for helping get 2019 started off great. See you next year folks !

On today's Pinks and Blues episode we will be answering the following questions: What should I do to go about taking the CWT examination? What is the difference from Free Chlorine, Combined Chlorine and Total Chlorine? And when would you use each of them? How do I get a Scaling UP! Shirt? Action list to taking the exam Decide you will take it. Set a date. Create a plan working backwards from that date. - How/what will you study - How will you confirm your knowledge? - Who will you work with (accountable) - What is your reward to yourself when you get it? Schedule the exam (Pearson Yue) - This way you can't back out Look at when you can come to training (refresher). Take the tutorial at home (How to use the exam). Reward yourself! Timestamps CWT Challenge [0:02:04] CWT Tips [0:04:51] Action List [0:07:46] Difference between Chlorine [0:13:43] How to get the Scaling UP! T-Shirt [0:18:18] Quotes "Go to Scaling UP! H2O and leave me a voicemail message with your question. And if I use your question, then I will send you the Scaling UP! T-shirt." - Trace Blackmore "It is the end of the year and everyone in the Industrial Water Industry should be certified." - Trace Blackmore "AWT is no longer offering the CWT examination after the AWT Training courses." - Trace Blackmore Links Mentioned CWT Tips 2018 AWT Tech Training

If you have ever listened to this show, you have heard me say "Be the best you can be by being the best in this industry." You also have heard me say "make the industry better because you are in it." So... are you? This was the reason I started this podcast. Scaling UP! H2O is my way of raising the bar in the water treatment industry. Based on the feedback I have received, I think we are doing that. And "we" was not a typo. The Scaling UP! Nation! Is what is doing the hard work, I just bought a microphone. One of the individuals I met as a result of this podcast is Chandler Mancuso. I don't think it will take long in this interview for you to realize why I'm so impressed with him. He has done items that have been suggested in this podcast and is a great example of how to do your part at making the industry better. Enjoy... Chandler's career in water treatment began courtesy of a recommendation by his academic advisor while he was an undergraduate student at Oakland University. Since then, he has earned his Bachelor's degree in Environmental Science and returned to his Alma mater in pursuit of a Master's Degree in Chemistry. As Technical Coordinator of Plymouth Technology Inc., Chandler has gained valuable experience developing solutions for industrial consumers across the Midwest region in the areas of wastewater, boiler and cooling water treatment. Timestamps Youngest CWT member [03:20] LEED Green Associate [11:19] Building Certifications [16:48] Tips for the CWT examination [20:00] Mentor Relationship [22:11] Changes after the CWT designation [29:45] Advises from Chandler Mancuso [34:41] CWT Challenge [50:30] Quotes Make those connections, Ask those questions and be Curious! - Chandler Mancuso "Anybody can find their way into this industry, if they find the right resources and you put your on it and spend some time in the industry." - Chandler Mancuso Connect with Chandler Mancuso Website: www.ptiwater.com LinkedIn: in/chandler-mancuso-cwt-a897a3149/ Twitter: @ChandlerMancuso Links Mentioned Audible 5 CWT Tips Green Building Education Services Unstoppable How Successful People Think Advanced Birding

On today's Pinks and Blues episode we will be talking to some of the new Certified Water Technologists in our industry. Andy McGill Chandler Mancuso Conor Parrish Jeff Burton Kevin Thurston Key Questions Why did you feel it is important to get the CWT designation? As a CWT, what is the biggest tip you can think of that people in the Scaling UP! Nation need to know about their test kits? How CWT helps your confidence level? Timestamps CWT Certification [0:01:21] New CWTs of 2018 [0:02:20] What you need to know about your test kits? [0:04:42] How to prepare for the exam? [0:06:39] Study Routine [0:11:54] Quotes "You have taken it to yourself and let the world knows that you have achieved the highest designation in the part of Water Treatment that we practice." - Trace Blackmore "It is amazing when I see people making this industry better. It is my hope that today after listening to this show you're going to think, What can I do as a water treatment professional to make the industry better because I am in it?" - Trace Blackmore Links Mentioned Andy McGill on LinkedIn Chandler Mancuso on LinkedIn Conor Parrish on LinkedIn Jeff Burton on LinkedIn Kevin Thurston on LinkedIn CWT Tips Share us your show ideas and get a chance to win our very own EXCLUSIVE Scaling UP! H2O T-shirt for FREE!

Have you ever thought about what our water treatment control equipment allows us to do? Yes, it feeds our products and bleeds the system, but what it really does is allow us to go home! If we did not have something monitoring our program 24 hours a day and 7 days a week, we would have very different job. I don't know about you, but I don't want to sleep in a mechanical room! It is for this reason that I want the Scaling UP! Nation! to focus on understanding what they are using to control their water treatment programs. With this in mind, if you know of a mistake that you could make, wouldn't you want to know about it before you made it? I would. This way I wouldn't make that mistake, I would be free to make another. In this scenario two things happened, 1. I avoided a mistake and afforded myself less time on the job site and 2. I learned something from the "new" mistake I just make. And Folks, if you are not making mistakes, you are not working hard enough or working outside of your comfort zone. To also clarify, these are new mistakes, not the same ones over and over again, that just proves you are not learning. Who can you align yourself with, so you can find out how to resolve mistakes or even better, what mistakes not to make in the first place? Answer: It's you friendly neighborhood equipment vendor. The people that distribute your water treatment equipment are a great resource for learning items such as these. How well do you know these people? And, are you really using your relationship with them properly? Our guest today is Laith Charles of Pulsafeeder. Laith and I met though the Association of Water Technologies and have gotten to know each other since that time. Laith is an electrical engineer and an expert on Pulsafeeder equipment. On today's episode, we will learn about some new items Pulsafeeder has for all of us, as well as, some tips, tricks and common mistakes water treaters do. All designed to save you time in the field and make you a better water treater. Timestamps Common Mistakes on Equipment [0:01:00] Pulsafeeder [0:02:03] Application Engineering Solutions [0:07:30] Enthalpology [0:10:00] Security Concern [0:14:47] Installation Nightmares [0:17:18] Proper Probe Care [0:20:15] Fundamentals and Application Training [0:32:07] Quotes: "Today's show we are going to be talking to an individual that knows equipment that can help us go home at night." - Trace Blackmore "Participate and get involve in a community." -Laith Charles "Lean on the AWT community and take advantage on that." - -Laith Charles "Reinforce, don't be afraid for failure and definitely put yourself out there." - Laith Charles "How well do you know your equipment?" - Laith Charles Links Mentioned in Today's Episode: Laith Charles Company Website Laith Charles Blog Laith Charles on LinkedIn Episode 24 Episode 46 The Seven Habits of Highly Effective People Astrophysics for People in a Hurry Cat's in the Cradle

061 Pinks and Blues Episode 61: Show Notes On today's Pinks and Blues episode we will be answering the following questions: What are some of your tips for me to become faster at running my tests? How to get better consistency when multiple people are running the same test? Why do we filter some samples and some we don't filter? Why can you not take your sample if your missing that pill? What's the difference? Why can't we grab the sample anyway? Key Points From This Episode: Becoming more efficient on testing [0:01:58] Sacrificing the ability of your test [0:05:49] Collecting samples [0:08:17] Consistency [0:11:32] Filtering [0:15:02] And much more! Tweetables: "A lot of people think that they get faster at running tests by cutting corners or not running certain tests." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #scalinguph2opinksandblues "Things get better when you look at them. Simply by knowing your baseline, knowing how long it takes and competing against yourself to not sacrifice standards but to make yourself efficient." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #scalinguph2opinksandblues "Never become faster than your accuracy can allow you to take." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #scalinguph2opinksandblues Who can you challenge to see if you can make each other better with running your test? @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #scalinguph2opinksandblues Links Mentioned in Today's Episode: 055 Pinks and Blues

I'm willing to bet that when you think about public speaking, you get nervous or at least a bit uncomfortable. The great Google says it is one of the top fears that most of us share. And who can argue with Google? I remember the first time I gave a water treatment speech in front of some of my father's clients. It was not very good. In fact, it was downright bad. However, that was my first, not my last. To date I have spoken hundreds of times on water treatment topics. And... many actually pay me to do it (it's a good thing they didn't see that first presentation.) Don't ever make first into the last. I cannot tell you how many times I did not make a great presentation, but I can tell you that ever presentation I make is better than the one that came before it. Embrace the felling of fear, it means you are challenging yourself to grow. Fast-forward to today and I love to speak (a good quality to a podcast host.) I still apply the same philosophy of I get better at everything that I do because I challenge myself to not only keep doing it but do it better the next time. Any one that listens to episode one of Scaling UP! H2O can see that practice makes you better (please don't listen to episode 1...) My guest today is Dez Thornton, a public speaking coach. Dez work with CEO's, sales people and everyone in between to make them be able to better get their message across. I know because he has helped me. Dez can deconstruct what and how you speak to make you speak better. Join me as I interview Dez and he leads us all down the path of communicating better. A lot of people would rather take a beating than get up and speak in front of a group. But with a speaking coach like Dez, before you know it … you've chiseled out a tight outline, told a great story, had a few belly laughs and realized you've got the audience eating out of the palm of your hand. Professionally trained at the University of South Carolina and Dale Carnegie, he is a past president of the Georgia Chapter of the National Speakers Association and the winner of Speak Tank, a speaking competition hosted by the NSA. He has been a speech coach for TEDx Peachtree, coached hundreds of professionals and corporate clients, and even taught a public speaking class for 7 years at a federal prison. At the tender age of nine, Dez forgot his lines in a church play but he never forgot the embarrassment and humiliation that followed. Since then, he's dedicated himself to learning and teaching the art of speaking and helping thought leaders say the right words in the right way when they matter most. Timestamps Fears on Public Speaking [0:02:58] How to become a good communicator [0:07:16] Public Speaking Myth [0:10:11] Strategies on getting your audiences attention [0:11:09] Problems on Public Speaking that we have to deal with [0:13:53] Understanding your audience [0:19:56] Things you need to accomplish on public speaking [0:21:04] What to expect|goals? [0:29:41] How to do presentations? [0:32:43] How to plan ahead for a presentation? [0:41:02] Tips from Dez [0:43:01] Starting you presentation with a Powerpoint is a NO [0:46:50] Sales and Communication [0:48:38] Quotes "Everybody's fear is to get in front of bunch of other people and start speaking." - Trace Blackmore "The more I have done it, it does not make me as nervous. But the less I am prepared the more nervous I am." - Trace Blackmore "One of the main objective when you are speaking is CLARITY!" - Dez Thornton "Every presentation needs to have that one thing that the communicator wants the audience to get" - Dez Thornton "Everything matters when it comes to presentations. It's home-run or nothing!" - Dez Thornton "Starting you presentation with a Powerpoint is a NO! Here's why... " - Dez Thornton "You need to analyze what does your audience needs to know before you start speaking to them." - Dez Thornton Links Mentioned Dez Thornton Company Website Dez Thornton on LinkedIn Dez Thornton on Twitter Audible Million Dollar Maverick Toastmasters International

On today's Pinks and Blues episode we will be answering the following questions: What are some of the items you've recommended on Scaling UP! H20? Titration - How can you find a new drop count when you change the sample size? How do I know if I am doing a good job since I am so new to the water treatment industry? Timestamps Differences of RSI|LSI|PSI [0:03:22] Finding tools to help us [0:05:24] Changing sample size [0:10:12] Knowing what test you are using [0:13:51] Drop Test [0:14:00] Keeping track on how you are doing as a water treater [0:14:42] Importance of having a mentor [0:16:05] Quotes "Get the people you trust that you want to become like. That you want to use what they've done so you can start going on that path." - Trace Blackmore "If you are not setting time deadlines to your goals, then they are no good!" - Trace Blackmore "You have to work towards something or it's just a dream and you're never going to get there." - Trace Blackmore "Make the water industry better because you are in it. And because you are in it, be the best in what it is that you do." - Trace Blackmore Links Mentioned 046 The One About Phosphate Testing 024 The One With All the Questions Audible The Leathermen Supertool 300 Sunlite 51003

It doesn't matter what your job title is, you are a sales person. Now granted, some are better that it than others, but we are all in sales no matter what we do. I like to look at sales as something we do to help solve a problem for someone else. Many look at it as I need to make this person do this, so I can make some money. To those who say this, I say that if you motive is to help, the money will come, and you will have a lot more fun in the process. Dan Jourdan calls himself the Sales Energizer. Dan is an in your face kind of guy that can get you excited about going out there to sell something. He is also good at not letting people he coaches "excuse" their way to failure. There are 1,000 reason why to not do something. The simple fact is, you could have done "that something" in the time you thought of all the excuses of why not to do it. After you listen to Dan, you can tell he doesn't live on excuses, he lives on action. Please enjoy my interview with Dan Jourdan. Timestamps How to become a better salesperson [0:06:31] Beautiful parts of sales business [0:10:25] Sales Metrics to remember [0:11:29] Anatomy of a Sales process [0:16:51] How to get pass sales assistant (Gatekeeper) [0:20:13] Questions you need to think about [0:25:43] Follow up rules [0:37:06] Referrals [0:40:01] How to shorten sale cycle? [0:44:06] Closing your sales [0:50:00] Discounts from Dan Jourdan [0:52:31] Quotes "You have to transfer your energy to your prospect because they crave it, they need it, they desire it, and they are attracted to it!" - Dan Jourdan "Nothing good has ever happened without a sales person selling it." - Dan Jourdan "A good person can do a lot more good being successful than being successful." - Dan Jourdan "It's a lot easier to make a friend out of a customer that it is to make a customer out of a friend." - Dan Jourdan "Constant-Consistent-Valuable Follow-Up." - Dan Jourdan "We are going to change the way people think about sales people, and we are going to change the way sales people think about themselves". - Dan Jourdan I like to look at sales as "It is how we communicate with the other person that we are trying to get our point across with." - Dan Jourdan "It is not something we do to someone, it is something WITH someone". - Trace Blackmore "Read a sales book to help you COMMUNICATE and NOT MANIPULATE." - Trace Blackmore Links Mentioned Five Fundamentals of Sales Dan Jourdan Personal Website Dan Jourdan Blog Dan Jourdan Company Website Dan Jourdan on LinkedIn Dan Jourdan on Twitter Audible The seven Habits of highly effective people

On today's Pinks and Blues episode we will be answering the following questions: How do you talk to customers that doesn't have time to talk to you? What is the difference of a free and total chlorine? What are some other things that we can monitor in the system to make sure that our inhibitor is working? Timestamps How to talk to customers? [0:01:00] Building trust/relationship with customer [0:01:31] Transition Statement [0:03:35] Understanding schedule [0:04:00] Podcast suggestions [0:07:28] Chlorine difference [0:08:00] Metals in the system [0:013:43] Quotes "I know what to do because my listeners tells me what they want to listen to." - Trace Blackmore "Let me know what your questions are, that allows me to continue doing this format." - Trace Blackmore Links Mentioned 046 The One About Phosphate Testing New Generation Engineering By David Vences (Podcast) The Smart Passive Income (Podcast) Entrepreneurs On Fire (Podcast) The Tim Ferriss Show (Podcast) Green Building Matters (Podcast) Your Move with Andy Stanley

One of my philosophies is "teach what you know." Which works out great for me because I have this podcast. I have always felt you know something better when you can teach it. As a teacher, you must be able to convey your point to who you are speaking with, anticipate their questions and make sure you increase the listening party's overall knowledge of the subject matter. Truth be told, this is how I sell. I sell by educating the client on what they should expect. If the client is already getting those expectations fulfilled, great. They know I am a contender if they ever need me. But what happens mostly is our client starts looking at their water treatment in a different light. A light of "proper" expectations. I am so very pleased to call so many of our clients friends. These friendships grew from meeting (and in many cases exceeding) expectations over and over. When someone knows they can trust you, they give themselves permission to like you. And we all know we'd rather buy from people they like. This is my story about our guest today. His name is David Vences, a Building Engineer in Atlanta. David is a super impressive guy. He started at the bottom and has been very successful of working his way up the ladder in Atlanta's world of Building Engineers. We all have to work with clients. We all have some clients that we have better relationships with than others. So why is that? Join us today as David and I discuss how we started and how we have arrived to where we are today. David Vences is commercial office building Portfolio Chief Engineer for Lincoln Properties. David supervises and manages multiple engineers and maintenance mechanics in 8 commercial class A buildings totaling slightly over 1 million rentable sq. ft. of office building in Alpharetta. David Vences has served as BOMA BTO Vice Chair in 2016, BOMA BTO Chair in 2017, BOMA BTO Chair in 2018, and has served in several BOMA task forces including the BE101 and the TOBY task force. David enjoys spending time with his wife Jennifer and daughter Sofia, going to the gym, and his newest hobby has been starting a podcast on engineering called "New Generation Engineering". Timestamps Weekly Podcast Episode [0:00:33] How does somebody get in to building engineering? [0:05:50] What to expect from your water treater? [0:10:05] Water treatment view from David V. [00:10:23] What to recognize when you see a complete water treatment program? [00:16:19] Is your water treatment program working? [00:18:13] Adding value to your building [00:23:50] Advises from David Vences [00:25:54] How important the reports are? [00:28:02] Educating our new engineers [00:40:43] Quotes "A poor report shows that they don't care as much about you. It's a respect thing!" - Trace Blackmore "It's a good opportunity to put yourself out there and get involved." - David Vences "When I join an organization, I have the GIVING attitude and not the GETTING attitude." - Trace Blackmore "Invest and have that partnership with the engineer to get a detailed report that you need." - David Vences "If you can make one change in what you are doing right now, make sure that every relationship you start is on real expectations." - Trace Blackmore Links Mentioned New Generation Engineering By David Vences (Podcast) David Vences Company Website David Vences on LinkedIn David Vences on Twitter 7 Habits of Highly Effective People The Five Dysfunctions of a Team Audible The 21 Indispensable Qualities of a Leader

On today's Pinks and Blues episode we will be answering the following questions: What is the small blue pill in the bottom of a legionella sample bottle? I have a large territory that requires me to travel. On many days I find myself traveling back to accounts that are in the beginning of my route to check items I did a day or two before. What can I do to reduce that? Do I still need to come to AWT technical training since they stopped administering the test after those functions? Timestamps: Ways to submit your Q's to Scaling UP! H2O [00:50] What is a small blue pill? [01:28] Legionella Sampling [02:03] How to prepare better for an account? [05:20] How to be a better service technician [07:16] Reasons on attending technical training [09:16] How to supercharge your people to do Water Treatment? [11:24] What are the things you need to know to be a better water treater? [13:32] Quotes: "Most people gain speed as a service technician as leaving things out. Folks! That is not what your job is. Your job is to make sure that you're ensuring that that water treatment system is the best it could be at that moment in time because you are there." - Trace Blackmore "You get faster by getting better at the things you need to do." - Trace Blackmore "Get to the point where you can run your tests as fast as you can and still be accurate." - Trace Blackmore "Come to technical training, it's the best training that's out there for water treatment. And because of that it's going to give you some extra confidence to go home and take the CWT designation." - Trace Blackmore Advice: Work backwards from their goal! - Trace Blackmore Books Mentioned: The Seven of Habits of Highly Effective People by Stephen R. Covey

What a week! Day1: Pretreatment, Day 2: Boilers, Day 3: Cooling, Day 4: Waste Water and the last day... Careers. Speaking for myself, I am so happy that I work in the Industrial Water Industry. After all, you most likely wouldn't be listening to me right now if I didn't. I am a Water Treater. And personally, there is no better job out there. Today we talk about careers in water treatment and I bring on my friend, Thomas Hardy to talk about how he: finds new people, trains new people and what the expectations are along the way. I love this industry. I'm thankful that we have a holiday that allows us to express our appreciation for it. Thanks for listening each and every day this week so we could celebrate together. My gift to you is we will now be doing weekly shows of Scaling UP! H2O. Thanks for a great Industrial Water Week Scaling UP! Nation! Timestamps Why should someone choose a career on Industrial Water Treatment? [01:03] Water Treater Qualities [08:36] How to look for new people [09:012] Which degrees match up? [11:01] How to train employees to grow? [12:11] Quotes Industrial Water Week Friday (Careers) - Question of the Day! I'm thankful that we have a holiday that allows us to express our appreciation for it. - Trace Blackmore Today we talk about careers in water treatment and I bring on my friend, Thomas Hardy to talk about how he: finds new people, trains new people and what the expectations are along the way. - Trace Blackmore "No matter what, never think that you know everything! Always be willing to go out there and seek more knowledge to help you grow." - Thomas Hardy Connect with Thomas Hardy Website: towerwater.com LinkedIn: in/thomas-hardy-3410b728/

Many of us in the Industrial Water Industry work in waste water. Today we are talking about what that means, and we get the following question answered: What are some tips to make sure a jar study mimics system conditions as closely as possible? A huge thank you to Kevin Cope. Kevin has 40 years in the waste water industry and it shows. I find it comforting that we all had a first day, even if it was 40 years ago, we all start at the same place. It is my hope that you continue to learn each day you are in the water treatment industry. There is no doubt that Kevin has spent the last 40 years learning. It's may hope that you've learned something today (and every episode of Scaling UP! H2O.) Happy Industrial Water Week! Join me each and every day this week for a special themed episode. Timestamps What is a jar test? [04:20] How do we make sure we use jar tests properly [06:38] Understanding the functions [08:49] How to do a plant survey [17:12] Quotes Wasterwater Thursday - Question of the Day! A huge thank you to Kevin Cope. Kevin has 40 years in the waste water industry and it shows. Many of us in the Industrial Water Industry work in waste water. Links Mentioned Industry Water Week Connect with Kevin Cope Website: https://www.brenntag.com/ LinkedIn: https://www.linkedin.com/in/kevin-cope-5b50651b/

It's hard to believe, we are half way into Industrial Water Week. Today's questions are all about cooling and we are joined by another mentor of mine, Jay Farmerie, CWT. The questions we will answer today are: Cycles of concentration in a cooling tower, if you can control your limiting factors, is there any reason to stop concentrating the water indefinitely? How do you weigh downtime against maximizing water and chemical consumption in a cooling tower and a boiler? Don't forget my challenge to you: What can you do differently in your regular routine that will impact everything else? It's no secret, if you do the same things your will keep getting the same things. So, what can you change that will impact everything you do. Happy Cooling Wednesday! Join me each and every day this week for a special themed episode. Timestamps Limiting factors [0:02:15] Concentration Ratio [0:04:35] Water and Chemical Consumption [0:11:03] Chiller plant [0:14:13] Quotes Cooling Wednesday - Question of the Day! "Reach out to the people that have helped me in my career." Cycles of concentration in a cooling tower, if you can control your limiting factors, is there any reason to stop concentrating the water indefinitely? "Your job as a water treater is more or less not to sell chemicals but prevent energy use." What are you thinking about that you can change what you do on a regular basis that is going to impact on everything that you do on a redular basis? Links Mentioned Industry Water Week Connect with Jay Farmerie Website: http://www.cyrusrice.com/ LinkedIn: https://www.linkedin.com/in/jay-farmerie-07b80015/

Day 2 of Industrial Water Week is here! Today we celebrate by answering a few questions about boilers and I am joined by one of my mentors, Bruce Ketrick, CWT. Here are the questions we are answering today. What causing foaming in a boiler? Foaming is primarily caused by high solids. As the boiler concentration increases, the boiling bubble cannot "pop" as quickly and they begin to build up on each other. Forming a creamy foam. This can be solved by lowering the concentration or reducing other items that may be cause high solids in the boiler water like product over feed. The bigger issue is when the foam level increases, the boiler water sensors get a false sense of where the water level is. This can cause the boiler to cut off on low water. Another issue is the foam can get up into the steam line and cause wet steam. Water only has 180 btu's on its best day, where steam has a 1150 btu's on its worst. If we get water in the steam, we don't have enough btu's to get the job done. Many will try to treat this issue with a defoamer, but a true water treater will investigate the real reason for the foam and correct the cause. So the exact issue needs to be investigated, but hopefully this information will get you off to a good start. How can you reduce corrosion in a boiler? Again, knowing the exact issue with the exact system is key. With out knowing exactly what the issue is, let me answer that very generally. When ever anything happens in a boiler that bad, water treatment is always blamed first. Weather it is the issue or not. Water treaters are guilty until proven innocent. It has been my experience that most issues dealing with boiler corrosion are more operational than water treatment based. Many times companies purchase boiler that are too big and they get underutilized. Or maybe they have 2 boilers on a lead/lag operation, but never rotate them. Boilers are meant to run at the pressure there were designed to run at, straying from this can make a corrosive situation. Among the biggest issues I see are seasonal operations. When a boiler is not being used continuously, it needs to be wet or dry stored. Wet storage is preference when there is a short period of time the boiler will be down and the owner may need to put the boiler back online quickly. This is where you will purge all of the air out of the boiler to the steam header with treated water. Normally with high sulfite and caustic. Dry storage is for more long-term storage. This is where the boiler is opened and completed dry. I've seen this done with desiccants left in the boiler, fan blowing into the boiler so the air can circulate a drop light hung in the boiler to allow for some heat to drive away moisture and a combination of all of these. My preferred method is to use some of the volatile amine products out there the help protect the boiler during dry storage. No matter which method you choose, none are set it and forget it. You need to periodically check to make sure the conditions you created to store the boiler stay within range. Have a great Industrial Water Week! Join me each and every day this week for a special themed episode. Timestamps Boiler Tuesday [00:23] Questions from Scaling UP! Nation [01:17] Answers from Bruce Ketrick [14:30] Quotes Boiler Tuesday - Question of the Day! "Nobody is an island". If we were just there by ourselves, we would not need a holiday for all of us. It needs to remind us that we are there to help each other grow more than we are now. Links Mentioned Industry Water Week What is the maximum concentration ratio for low pressure boilers using high purity makeup water such as RO or DI water Connect with Bruce Ketrick Sr. Website: https://guardiancsc.com/ LinkedIn : https://www.linkedin.com/in/bruce-ketrick-94111511/

Happy Pretreatment Monday! Today we will be starting off Industrial Water Week with Pretreatment questions for the Scaling UP! Nation! Here is the question I answer today: What can make a water softener pass hard water sooner than expected? Happy Industrial Water Week! Industry Water Week. Join me each and every day this week for a special themed episode. Timestamps Water Treatment Holiday [00:31] Celebrating Industrial Water Week [00:35] Message from James McDonald [01:00] Question of the day (QODD) [04:35] Quotes Here is the question I answer today: What can make a water softener pass hard water sooner than expected? How are you folks out there celebrate your Welcome to the special holiday episode of Scaling UP! H2O. Links Mentioned Episode 035 The One with RO Expert, Wes Byrne

Scaling UP! Nation!, you know that I believe you get out of our industry what you put into our industry. This is my normal response to when someone asks me why I train others, why I volunteer for trade organizations and especially why I do this podcast. I truly believe that you should teach what you know. Educate yourself and you get smarter, teach what you know, and you get even smarter (because a teacher needs to know content better than a student) and the person you are teaching gets smarter. Did you see what just happened in that scenario? The industry of that particular topic just got better. My guest today is no stranger to that way of thinking. James McDonald is a champion for the water treatment industry. He is continuously finding new and innovative ways to share information. We had James on the show almost one year ago. Since that time, he has some new things he has been working on he wants to share with the Scaling UP! Nation! As we wrapped up 2017, The Scaling UP! Nation! was given the CWT Challenge! This was when I ask every member of the Nation! To take their career seriously and go after the highest designation we have in our industry, the CWT! I am happy to say that well over 100 people have contacted me saying that they had the CWT in their sights. AWESOME!! I wanted to take a moment and recognize those who have received their CWT this year. Don't forget, next week is Industry Water Week. Join me each and every day next week for a special themed episode. Timestamps AWT Convention & Expo [0:00:29] Scaling UP! Meet up [0:00:37] Updates from James McDonalds [0:04:46] What are the reasons to get CWT [0:05:43] CWT Benefits [0:05:50] Study tips from James McDonalds [0:07:26] Holiday for water treaters [0:11:10] Resources you can find on AWT website [0:15:19] Industrial Water Science [0:18:24] Detective H2O Series [0:19:02] Exciting news about CWT examination [0:33:11] CWT Challenges [0:36:22] Quotes "CWT is the highest designation that somebody that practices in the area of water treatment to receive." - Trace Blackmore "Some exciting news on the CWT exams." - Trace Blackmore "A VIP Pass on Detective H2O Series." - James McDonald "Some tips and trivia's on how you can get better resources for CWT examinations." - Trace Blackmore "The #1 benefit for taking the test on the computerized format is that you can mark your answers." - Trace Blackmore "Upcoming Event: Industrial Water Week (Oct. 1-5)." - Trace Blackmore Links Mentioned James McDonald on Twitter James McDonald on LinkedIn Chem Aqua, Inc. Industrial Water Treatment LinkedIn Group Star trek Outpost Bral character debut "Family & Friends of Industrial Water Treatment Professionals" Facebook page MarketScale Podcast on Industrial Water Week Audible

Now we have a holiday dedicated just to us, The Industrial Water Treater! Join Scaling UP! H₂O as we celebrate Industrial Water Week October 1 -5. We will have a new episode each and every day. Industrial Water Week: Your Holiday October 1, 2018 Celebrate water softeners, reverse osmosis, demineralizers, dealkalizers, filters, ultrafiltration, nanofiltration, cold lime softeners, hot lime softeners, clarifiers, deaerators, electrodeionization, water chemistries, water analysis, and much more! October 2, 2018 Celebrate firetube and watertube boilers! Celebrate steam and hot water boilers! Celebrate boiler chemistry, cycles of concentration, energy efficiency, water efficiency, safety, boiler water analysis, blowdown control, calculations, corrosion minimization, scale/deposit minimization, water analysis, and much more! October 3, 2018 Celebrate open-recirculating cooling towers, evaporative condensers, chillers, closed loops, cooling chemistry, cycles of concentration, energy efficiency, water efficiency, microbiological control, biocides, corrosion minimization, scale/deposit minimization, safety, water analysis, blowdown control, calculations, water analysis, and much more! October 4, 2018 Celebrate filtration, clarification, coagulants, flocculants, aeration, microbiological treatment, filter presses, oxidation, gray water, recycling, equalization basins, dissolved air filtration, induced air filtration, settling tanks, sand filters, water analysis, and much more! October 5, 2018 Celebrate the people and wide range of careers available within the noble Industrial Water Treatment profession! Celebrate Water Management Specialists, Technical Support Engineers, Application Engineers, Business Development Mangers, Accountants, Supply Chain Managers, Management, Administrators, Marketing Specialists, Accounts Receivable, Accounts Payable, Human Resources, and many more! Quotes "To learn more about industrial water treatment, check out these links." - Trace Blackmore "How should you celebrate Industrial Water Week?" - Trace Blackmore "Like any good holiday, the best celebrations are the traditions that mean the most to you." - Trace Blackmore "Industrial Water Week, a global holiday dedicated to the celebration of Industrial Water Treatment and those who practice it." - Trace Blackmore "Check out the videos on celebrating. #IndustrialWaterWeek." - Trace Blackmore "To learn more about the birth of Industrial Water Week, read this Pulse article on LinkedIn." - Trace Blackmore

An introduction to a new Podcast for Water Treaters.

Scaling UP! The podcast for water treaters by water treaters. • Introduction and Welcome • Announcements/ Updates in the industry • Catalyst • Interview/Presentation • Pinks and Blues • Wrap up This was really the first episode of Scaling UP! Even though it is Episode #2. The first episode was simply a placeholder to allow me to get the Podcast registered on iTunes and Stitcher and also get the website up and running. It was for this "real" episode that I purchased items to actually have a sound studio to record in. Many of you wrote in to tell me how much better I sounded on episode 2 than episode 1. This is for a few reasons: Research I did a lot of research before recording the second episode. This included reading post, watching YouTube (I love YouTube,) exploring around with the sound software and purchasing a good condensing microphone. Many of you asked which microphone I am using. It is called the Samson Meteor. I read on several reviews that it was almost indistinguishable from many other more expensive microphones. A top rated podcasting microphone was ten times more expensive than the Meteor and the Meteor got a better review! If you are curious, I bought it from Amazon (as I do most things). During this episode, we talk about the Association of Water Technologies, AWT and the Certified Water Technologist designation, CWT. I mention the booklet that helps guide you through the CWT process, here it is: I also mention the corrosion coupon guidelines from AWT, here that is: I hope you enjoy the Podcast. I am having a lot of fun with it. Links Mentioned: Association of Water Technologies (AWT) Scaling Up! H2O on iTunes Scaling Up! H2O on Stitcher Samson Meteor Certified Water Technologist (CWT) Application Handbook AWT – Standards for Corrosion Rates

Join me as I interview Tom Tinney of Lakewood Instruments. We explore what you should know about controllers. Tom talks about basic functionality, advanced functionality, troubleshooting tips and just general information about the controller. Lakewood Instruments Newsletter Die Hard Movies, Can you find the Lakewood Controller? In this episode Tom mentions several items you should have in your tool bag. Here they are: "This is the "cheap" multi-meter that is in all of the technicians bags at Blackmore Enterprises, Inc. It's cheap, but it works." "This is the one that if it breaks, I would get upset. It is our "expensive" multi-meter that we have in our shop and check out when we need it" A short video on how to use a multi-meter: Here is a decade box for testing your controller's probe interfaces: A box of fuses. Should work with most controllers, but check for yourself: Just in case: Tom classifies himself as the world's only biker/nerd. He has written 2 books. Here they are: The Blackmore Equation/Method! No doubt about it, I am a math nerd! I like to have emphatic answers using the data I gather from the system. This formula answers the age old question: how do I know what to set my biocide pre-bleed on? Most of us just simply subtract 200 umhos from the standard setpoint and call it a day. I think we can do better than that! So… If you know the system volume, incoming makeup water conductivity and how much you evaporate every minute, this equation will tell you exactly what to set your pre-bleed to: Stay tuned for more math like this. I have written about a dozen equations to help solve water treatment issues using data we already have. Thanks for listening!

Water treaters need to realize that everything we do is "green." Our entire reason for being is to make the systems we treat more efficient. If we do our jobs properly, we save the customer water and energy which in turn saves the customer money. That's Being Green! Water Treatment is the original "Green" industry. I interview Charlie Cichetti of Green Building Education Services, GBES and Sustainable Investment Group, SIG. Charlie sheds light on what we need to be aware of when it comes to USGBC, LEED and working with customers in the know about being green. Connect with Charlie Cichetti: LinkedIn: in/charliecichetti Email: [email protected] Phone Number: (404) 343-3835 Twitter: @SIG_Earth Links Mentioned: Learn more about about LEED GA (Overview) Online classes to pass LEED examinations The Tim Ferriss Show (PodCast) Books Mentioned: Tools of Titans by Tim Ferriss LEED GA Candidate Handbook

I bet you didn't know that you are a Superhero. A water treater has to combat issues that most mortals are unable to overcome. These issues are corrosion, scaling, microbial fouling and invasion of dirt and debris in our systems. Maybe a human can take on one or two of these issues. Taking them all on at the same time, successfully, only a Superhero can do that… Water Treaters = Superheroes

We take a closer look at service reports. The service report is a legal document AND it is a direct link to everything you did or didn't do on-site. Many of us do not give the service report the respect it deserves. Far too often when I consult with other water treatment companies, I see lacking service reports. Use the service report to enhance the value you give to that account. The Catalyst: Look at your last service report and ask yourself how it would stand up in a court of law. Now right your next one- better. Pinks and Blues: The AWT's Technical Training and Reference Manual on Kindle: Reference books I use a good bit in my day to day by Colin Frayne: Can you get me to analyze your corrosion coupons? Yes, or someone in my lab at least... Click here to get our guidelines. or Call us at 404-474-4352. Remember to ask me. Thanks for listening!

On episode 7, I introduce a new segment called "The Boiling Point." This new section is therapy for me and hopefully a learning opportunity for you. Frankly, The Boiler Point is for things I see some water treaters do that water treaters shouldn't do. SO STOP! After my rant, John Zibrita of Zibex stops by to talk about his time in the water treatment industry and his involvement with AWT. We then answer a few of your questions in "Pinks and Blues." I dare you to prove me wrong! AWT is something that you get out of more than you put in to. So how do you start getting more out of the AWT? Volunteer! AWT needs your help, and you need to knowledge. Links Mentioned: The 2017 AWT Annual Convention and Exposition Log into the "Member's Only" section to get a copy of the Al Boiler paper that John talks about. Volunteer in AWT

On this episode we learn what it means to be a heat transfer efficiency manager. Heat transfer efficiency is really what we do as water treaters. After that Conor Parrish stops by to talk about being a relatively new water treater and how he goes about learning.

Today's show is something that most of us misunderstand, we don't know how to talk to our customers about it, and we simply do not know what the right information is and where to go find it. We are talking about the L word today; Legionella. We are going to get to the bottom of what Legionella is, what we need to know about it, how we explain it to our customers, and how we get everybody working together towards a common goal. We welcome Dr. Janet E. Stout, she is the president and director of Special Pathogens Laboratory, and research associate professor at the University of Pittsburgh Swanson School of Engineering in the Department of Civil and Environmental Engineering. A clinical and environmental microbiologist, Dr. Stout is recognized worldwide for more than 30 years of pioneering research in Legionella. Her expertise includes disinfection and control strategies for the prevention of Legionnaires' disease and other waterborne pathogens. She is credited as the first to demonstrate the link between Legionnaires' disease and the presence of Legionella in hospital water systems. Timestamps: Janet shares with us about who she is and what she does [05:08] Learn how Legionella cannot be treated by all kinds of antibiotics, only certain selected ones [08:20] Find out what the signs and symptoms are of Legionnaires disease [09:10] Understand what a water treater can do to prevent Legionella [11:20] Learn what building owners need to understand about cooling towers and utility water systems and the questions we need to be asking these owners [13:28] Hear how New York is the first to have a law that requires building owners to adhere to specific requirements [16:49] Janet tells us where to get information on the guidelines and standards for Legionella [19:00] Find out what the Ashrae 188 document is all about, and how it is used [19:21] Hear how there is a lot of freedom in the standard 188 for you to make decisions [24:16] Understand why Ashrae 188 in New York only deals with the water in cooling towers [28:15] Learn more about the Centre for Medical and Medicaid Services Document on Ashrae 188 [34:41] Find out why you need to test for Legionella and what systems you should be testing [36:49] Hear how only about 30-50% of cooling towers are positive for Legionella [40:52] Janet tells us what to do if your test for Legionella in the water comes back positive [42:59] Learn how decisions made need to be evidence-based [48:58] Understand the procedure on the collection part of the Legionella test [49:40] Learn about the ELITE program developed by the CDC [52:45] Hear what's an acceptable free chlorine and what to test for when you're testing chlorine [65:26] Find out why you need to take negligence off the table [70:05] Janet tells us what she sees around the topic of Legionella that needs to stop [72:14] Quotes: "The symptoms of legionnaires disease is no different than the symptoms of other forms of pneumonia." - Dr. Janet E. Stout "I always try to have a little lawyer on my shoulder when I am advising our clients on Legionella management." -Dr. Janet E. Stout Connect with Dr. Janet E. Stout: Email: [email protected] Twitter: @specialpathogen Website: specialpathogenslab.com Links Mentioned: ASHRAE Centers for Disease Control and Prevention CDC US Environmental Protection Agency Legionella CDC Legionella Toolkit CDC Vital Signs CDC: Morbidity and Mortality Weekly Report CMS Update Memorandum New CDC Vital Signs Report on Legionnaires' Disease: What You Need to Know Special Pathogens Laboratory Resources