Scaling UP! H2O

111 The One with Eric Russo, CWT Episode 111: Show Notes I am sure I have shared with the Nation! before that I love hearing from people who listen to the Scaling UP! H2O podcast. At last year's AWT Convention and Expo, I met Eric Russo. Eric told me that he absolutely loved the Scaling UP! H2O podcast. He went on to say it was the perfect format for a water treater because we drive so much. What else are you going to do during "windshield" time? Eric graciously shared with me some ideas he had about guests and topics. We also started to get to know each other during that encounter. So, I invited him to come on Scaling UP! H2O. You will soon learn why I am so impressed with Eric. Join me as I interview, Eric Russo, CWT. More about Eric Russo: Eric Russo is the New England Area Manager for Suez. He has been working in the water treatment industry since 2012 after earning a BS in Chemical Engineering. Eric obtained his Certified Water Technologist designation in 2017 and most recently completed his MBA in Marketing in 2018. He takes a process-oriented view of how value is delivered to the customer and continuously improves upon internal systems to consistently and more efficiently achieve the desired result. Eric has worked with teams to design and implement a company-wide cloud-based CRM/ERP solution. Key Points From This Episode: Eric Russo's Advice [0:05:30] Catalytic Converter [0:07:05] Obtaining CWT Designation [0:14:16] Taking a Computer Based Test [0:20:01] Being A Young Professional [0:25:15] Customer Resource Management (CRM) [0:29:45] Advice On Putting Up The Software [0:33:38] Metrics To The Service Process [0:34:40] Recommendation On Leading Metrics [0:39:34] And A Lot More! Tweetables: "Don't only focus on efficiency, but also factor and effectiveness." - Eric Russo @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithEricRussoCWT #CWT #ASHRAE #AWT #ScalingUPandbeyond Links Mentioned On This Episode: Eric Russo, CWT on LinkedIn Million Dollar Maverick by Alan Weiss The Advantage by Patrick M. Lencioni The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins The 10X Rule: The Only Difference Between Success and Failure by Grant Cardone The Checklist Manifesto: How to Get Things Right by Atul Gawande 102 The Other One with Colin Frayne, CWT 101 The One with Colin Frayne, CWT Colin Frayne on Linkedin

110 Pinks and Blues: Boiler Surging Episode 110: Show Notes Pinks and Blues: Questions From the Nation!, Boiler Surging Nation! Once again, we have a show because one of the members of The Scaling UP! Nation! gave us a topic to talk about. Adam Sites, CWT sent us a voicemail about boiler surging. His frustration was that the water treater always gets blamed. And he's right, we do. When in doubt, blame the water treater is a phrase that rings true to most of us. However, as much fun as it is to joke about this. I do think we share in the problem of our customers not understanding what it is that we do. As a group, water treaters don't explain what it is that they do. That leaves our talents to be explained as mystic voodoo and that leads to customers making bad choices when we are not onsite. Join me as I try to answer Adam's inquiry to the best of my ability. There is no substitution for being there. Since I am not there, I share with you some of my experiences that I have had in dealing with this issue. Do you want to be featured on Scaling UP! H2O with your question? Simply click on the "Leave Voicemail" button on the left side of the our homepage, or go the the show ideas page. Key Points From This Episode: 2019 Last Quarter [0:01:20] Conferences And Seminars [0:03:21] Low Water In Boiler [0:06:45] Water Boiling [0:10:05] Bottom Blowdown [0:13:59] 2 Types Of Valves [0:15:32] Surging [0:21:00] Freebies [0:26:16] And A Lot More! Tweetables: "The solution to pollution is dilution." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond "If we don't understand the equipment that we are treating, we could not do our job to the best of our ability." - Jay Farmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond Links Mentioned On This Episode: Adam Sites on LinkedIn Jay Farmerie on Linkedin

109 The One with Super Villain Royalty, Brian Fisk Episode 109: Show Notes Nation! You have heard me speak on this show previously about going to trade association functions to expand your knowledge level. Going to these events is also a great way to expand your network. I love meeting new water treaters. By this, I mean new to the industry water treaters and new to me water treaters. We, as water treaters, all have a story in us, and I love to hear it! Taking my advice, I went to the ASHRAE trade show this past January. It was huge! You can hear all about it on episode 73. When you listen to this episode, you hear me interview people I already know and people I just met. Truthfully, I didn't expect to find some of the people I already knew at that trade show. People like Gary Garcia and Colin Frayne of episodes 101 and 102. I think this goes to show when you do try to expand your network, you will surprisingly find people you know in places you don't expect. One of the new people I met was Brian Fisk. Brian struck me as an enthusiastic water treater. And... He is a fan of Scaling UP! H2O. How could I not immediately like him? As we spoke at the ASHRAE show, it was clear we had a lot in common and he had some great stuff to share. Why not have him share it on the world's favorite industrial water treatment podcast? Please enjoy my interview with Brian Fisk. Key Points From This Episode: Water Conferences [0:03:42] Brian's Transition [0:10:54] How Valuable Water Treater Is? [0:16:24] Getting Along With Different Generations [0:18:32] Convincing A Client [0:23:19] Tips On Servicing [0:26:50] CWT (Certified Water Technologist) [0:30:15] Common Bad Practices [0:32:40] Getting Into Water Treatment Industry [0:33:32] And a lot more! Tweetables: "Make sure that you're fixing the problems before it becomes a problem." @BrianFisk @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE "You can have all the answers in the world but if you can't convey them well, then they're just going to fall in deaf ears." @BrianFisk @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE "A rising tide raises all boats." @traceblackmore @BrianFisk #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE Links Mentioned on this episode: Brian Fisk on LinkedIn Company Website 064 The One with the Youngest CWT Books: The Automatic Customer: Creating a Subscription Business in Any Industry Mastering the Complex Sale Drop by Drop: Articles on Industrial Water Treatment: James McDonald

108 Pinks and Blues: Cooling Tower Feed Episode 108: Show Notes Pink and Blues: Questions From the Nation!, Cooling Tower Feed Option I hope you had a great time celebrating industrial water week. I also hope part of your celebration included listening to an episode of Scaling UP! H2O each and every day last week. The next Industrial Water Week is October 5th, 2020. So, start your celebration planning early to beat the rush! You have heard me ask the Scaling UP! Nation! For help in topics for this show. Today I am going to answer one of those questions from one of our Nation! Members. Jinapat wants to know what the different ways are to feed inhibitor on a cooling tower controller. Thank you Pat! So, today's episode is all about Pat's question. Join me (and Pat) as we learn about all the different feed options for putting inhibitor into a cooling tower (I even though a bit extra in there too, biocide feed.) Do you have a question you want me to answer on Scaling UP! H2O? Simply click on the "Leave Voicemail" button on the left side of the our homepage, or go the the show ideas page. Key Points From This Episode: Schedule For IWW 2020 [0:01:46] Questions For Trace [0:06:30] Different Feed Options [0:10:10] Bleed After Feed [0:12:28] Ways To Feed Cooling Towers [0:16:32] P-TolueneSulfonic Acid (PTSA) [0:19:32] Biocide Feed [0:23:54] Sodium Hypochlorite [0:30:20] Oxidation Reduction Potential [0:32:48] And a lot more! Tweetables: "Don't write everything's good on a service report. Everything is not good, there's always something you can do there to make something a little bit better." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #CoolingTowerFeed #CWT #ASHRAE Links Mentioned on this episode: EP3: Controllers with Tom Tinney Jim Lukanich on LinkedIn Jim Lukanich Episode: EP10: The One with Jim Lukanich Jinapat Yoswattana, CWT on LinkedIn

107 Day 5 Of Industrial Water Week (Careers) Episode 107 (Day 5): Show Notes Industrial Water Week, Day 5: Careers It's hard to believe, we are on our last days of celebrating Industrial Water Week. If you haven't done anything to celebrate, it's not too late. We have heard from people who are having special parties to celebrate. Here, we went out for tacos. Because when you think of water treatment, you think of tacos, right? Well, it was fun. So, however, you choose to celebrate, we hope that this podcast has been part of your celebratory activities. On this Careers Friday, we are back at the AWT Convention talking to more Scaling UP! Nation! Members: I know you have heard me say before, I love my job. I can't imagine doing anything else. So, what better way to wrap up the week than to reflect on being an Industrial Water Treater. Key Points From This Episode: The Most Amazing Job [0:00:38] Getting Into CWT [0:04:26] The Highest Professional Designation [0:05:47] Winning The Ray Baum Award [0:07:54] The Prestigious Founder's Award Winner [0:11:09] Learn About Insurance [0:20:21] Polymer Technology Tip [0:23:54] Wrap Up of AWT Convention And Expo [0:24:33] And A Lot More! Tweetables: "The thing that makes people most happy is not money, love or stuff but achieving your goals. That is what encouraged me to get my CWT designation." - Amy Pollock @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond "Being a water treater doesn't just mean you treat water. There's so much that we all do. And that is something to celebrate." - Michelle Farmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond "Every water treater needs to understand the degree of magnitude and the potential risk that is presented to them. Everything from small accounts to the very largest account that you have. It's a people business with many personalities involved. Know your risk!" - Mike Highum @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond "My number one tip for water treaters: Use the right product for the right application." - Mike Standish @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond Links Mentioned on this episode: Amy Pollock on LinkedIn Greg Wannemuehler on LinkedIn Brent Chettle on LinkedIn Michelle Farmerie on LinkedIn Ep12: The One with Michelle Farmerie Michael Highum on LinkedIn (McGowan Insurance Group) 025 The One On Insurance Mike Standish on LinkedIn Ep 14: The One with Mike Standish Tyler Cooper, CWT on LinkedIn (Premier Water & Energy) Casey Walton on LinkedIn (Walton Technologies) Steve Jacobs on LinkedIn Ellaine Lee on LinkedIn (R2J) Semra Gul on LinkedIn

107 Day 4 Of Industrial Water Week (Wastewater) Episode 107 (Day 4): Show Notes Industrial Water Week, Day 4: Wastewater It's a dirty job, but someone must do it. That someone is us, the Industrial Water Treater. Today we are celebrating Wastewater Thursday. Wastewater is all about taking something out of our discharge water that came from our process. Most municipal plants require that the water they receive has a minimum water quality so that it will not harm their biological population. It's all about the "bugs." A few months back we did 2 shows devoted to wastewater with our guest, Kevin Kope- episodes 78 and 79. Many water treaters have told me what a helpful resource these shows are. Feel free to incorporate re-listening to them during your celebration today. In the meantime, we are back at the AWT convention here from Scaling UP! Nation Members. Key Points From This Episode: WasteWater [0:00:30] Metals Precipitation [0:03:30] Supplier Of The Year [0:06:54] The Young Professional Council [0:08:24] Common Things In The Convention [0:11:09] Tips From Mark Lewis [0:14:47] Offers in Peabody Engineering [0:19:33] Free Enterprise Server Application [0:21:18] QCPR Device [0:23:25] And A Lot More! Tweetables: "Just because you get a number, it's gotta be the number that you can believe in and accept. Whatever you do, don't just run a test and say that's the number because that's the number it is." - Mark Lewis @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #WastewaterThursday #AWT #CWT #ScalingUPto100andbeyond Links Mentioned on this episode: Kevin Cope on LinkedIn (Brentagg) 078 The One with The Waste Water Guy (Part 1) 079 The One with The Waste Water Guy (Part 2) Matt Freije on LinkedIn - Supplier Of The Year 083 The One About Water Management Plans Patrick Manning on LinkedIn Ty Thomas on LinkedIn Mark T. Lewis on LinkedIn 031 The One with Mark Lewis 034 The Other One With Mark Lewis, CWT Tom Cass on LinkedIn (Aqua Laboratories, Inc.) Doug Frassa on LinkedIn Mark Peabody on LinkedIn (Peabody Engineering & Supply, Inc.) Lori McPherson on LinkedIn (Walchem) Charlie Heineman, CWT on LinkedIn

107 Day 3 Of Industrial Water Week (Cooling) Episode 107 (Day 3): Show Notes Happy Industrial Water Week everyone! Today, Day 3, of our weeklong holiday is all about Cooling. Yesterday was about boilers. Since we put heat (BTU's) into something, today we have to cool it down. We are taking BTU's out of something. In most processes, heat is a byproduct that slows the process down. The more widgets a machine makes, the hotter that machine gets. The hotter the machine gets, the fewer widgets that machine can make. And that's where we come in. Getting heat out of our process and sending it to a place we don't care about it is key to our job. The less heat we have, the more widgets we can make. That means the widget factory can be more profitable. Our job as an industrial water treater is to make that process as efficient as it possibly can be. After all, the heat transfer medium they are using is the lifeblood of the whole operation. As we celebrate Cooling Wednesday, we are back at the AWT conference. Join me as I continue to interview fellow Scaling UP! Nation! Members and take you inside the conference. Key Points From This Episode: The Legionella Expert [0:02:03] Next Generation Culture Test [0:04:06] Supplemental Disinfection [0:06:24] Filming Amines With Logan [0:09:37] Pure Water For The World [0:12:00] Ideas For The Show [0:17:54] To Young Professionals [0:22:36] What is Endotherm? [0:24:55] Panel Builder Program [0:26:33] Talking With Michael Byerley [0:27:44] At The Lovibond Booth [0:28:47] And a lot more! Tweetables: "When nobody is having dialogue around legionella, nobody is getting anywhere. Start talking to your clients because that is a tide that will raise all industrial water treatment boats. " @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond "Water is what brings us all together and Pure Water for the World provides that most basic need for people." - Rye Thompson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond "Water Treatment is not just for those in the industry, but for everyone!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond Links Mentioned on this episode: AWT Website Pure Water For The World, Inc. Janet E. Stout Episode: EP9: The L Word Kristin Majeska on LinkedIn (IDEXX) Alberto Comazzi on LinkedIn Logan Manaranche on LinkedIn 091 The One That's All About Filming Amines (Closed Loops and Cooling Towers) Carolyn Meub Episode: 081 The One about Pure Water for the World Rye Thompson on LinkedIn Jim Lukanich on LinkedIn Jim Lukanich Episode: EP10: The One with Jim Lukanich Ep 15: The One with Jack Walker Will Wilson on LinkedIn (EndoTherm) Brian Katarski on LinkedIn (AquaPhoenix) Michael Byerley on LinkedIn (Global Water Technologies) Robert Reynolds, CWT on LinkedIn

Episode 107 (Day 2): Show Notes Happy Industrial Water Week Scaling UP! Nation! We are celebrating Day 2 of Industrial Water Week. Day 2 is all about boilers. One of the ways I like to think about our job is that we are heat transfer, efficiency managers. That means we take heat from one place and transfer it to another as cost-effectively as possible. When we talk about boilers, we are putting heat into the system, so that heat can do some work. This work might be to power something, or it could just be to heat something. Either way, the steam boiler is the "workhorse" of our modern-day world. On this special holiday episode, we are back at the Association of Water Technologies Annual Convention. Where we talk a bit about steam boilers and chat with friends of our show. Happy Day 2 of Industrial Water Week. Key Points From This Episode: All About Boilers [0:00:43] Tips from Larry Pannell [0:03:39] Questions for Laura Sanders [0:07:54] The Upcoming AWT President [0:09:43] Appreciating Thomas Branvold [0:12:26] Upgrading with Tom Tinney [0:14:40] Learnings at The Convention [0:18:18] The Young Professionals [0:21:01] Cool Stuff In 2019 [0:22:45] Industrial Week 2020 Schedule [0:24:14] Understanding H2trOnics [0:24:45] pH Meter [0:26:00] Interview with Scott Olson [0:28:45] And a lot more! Tweetables: "This (AWT) is one of the few organizations where vendors have an opportunity to participate in committees and contribute something meaningful. In return the water treatment industry benefits as a whole. - @TomTinney @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #boilertuesday #AWT #CWT #ScalingUPto100 "The number one tip for water treaters: If it wasn't written, it wasn't done." - @JayFarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #boilertuesday #AWT #CWT #ScalingUPto100 Links Mentioned on this episode: Larry Pannell on LinkedIn Laura Sanders on LinkedIn Reid Hutchison on LinkedIn Adam Dumler on LinkedIn Matt Black on LinkedIn Chris Golden on LinkedIn Scott W. Olson on LinkedIn Marodi Cribari Filming Amines Episodes 089 The One That's All About Filming Amines (General) 090 The One That's All About Filming Amines (Boilers) 091 The One That's All About Filming Amines (Closed Loops and Cooling Towers) EP3: Controllers with Tom Tinney 093 The One with Jay Farmerie, CWT 094 The Other One with Jay Farmerie, CWT 062 The One with the Pulsafeeder Guy

107 Day 1 Of Industrial Water Week (Pretreatment) Episode 107: Show Notes Industrial Water Week, Day 1: Pretreatment Happy Industrial Water Week Nation! We have an entire week that is devoted just for us, the Industrial Water Treater. Last year, a friend of the show, James McDonald launched this holiday to help us celebrate how awesome our job is. Industrial Water Week is always the first full week in October. Here is what we celebrate: Pretreatment Monday Boiler Tuesday Cooling Wednesday Wastewater Thursday Careers Friday There is just so much to do in our job, our holiday requires more than just one day to celebrate. We get a whole week! Today we celebrate pretreatment. Pretreatment is anything that we do to improve water quality to make it more acceptable for a specific end use. That means filters, water softeners, dealkalizers, and the list goes on. Today, as we celebrate industrial water week, think of all the things we use in our pretreatment processes. To help us celebrate this awesome holiday week, we took our recording gear to the Association of Water Technologies Annual Convention to take you right into the action. Please enjoy. Key Points From This Episode: Industrial Water Week Celebration [0:00:30] Pretreatment Monday [0:01:35] Who is Responsible For IWW Holiday? [0:05:06] AWT Online Training Modules [0:07:22] The Youngest CWT [0:10:45] Advantage Controls [0:13:45] Young Professional Happy Hours [0:18:08] Random Interviews [0:24:04] And a lot more! Tweetables: "Get here however you can! Show up. Be involved. Be part of the AWT. You won't regret it!" - Jason Turcsanyi @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100 "Industrial water treaters are awesome! Industrial water treatment is awesome! And it just makes sense that we have an entire week to celebrate! " @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100 "We have the best job and the best industry in the world. We all need to celebrate it!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100 Links Mentioned on this episode: Ep 21: The One with James McDonald 049 The One with James McDonald, Again 064 The One with the Youngest CWT Dan Morris on LinkedIn Michelle Farmerie on LinkedIn Brady Benson on LinkedIn Jason Turcsanyi on LinkedIn Mauricio Nieto on LinkedIn Griffin Rial on LinkedIn Peter Myers on LinkedIn Bill Hildebrand on LinkedIn

106 The One with the Agnostic Equipment Guy Episode 106: Show Notes Nation! I know your favorite thing in the water treatment industry is the equipment we use. Well, maybe not... But it is something that we must use to run our programs when we are not there. Many of us are loyal to a particular brand and model of equipment. There is nothing wrong with that as long as you know what your options are outside of your "comfort zone." I have found by working with other water treaters that many of us learn how one thing works, get comfortable with it and stop. That is not ok. We have to keep apprised of what equipment is out there to make our systems better. Our guest today is Blaine Nagao of H2Tronics. Blaine is a longtime friend and colleague of mine. We met through the Association of Water Technologies. Specifically, when he would do the equipment training portion at technical training. I still remember things I learned from him in the class. Blaine agreed to come on the show and talk with us about a few things we should consider when it comes to equipment. Please get ready to enjoy my interview with Blaine Nagao. Key Points From This Episode: AWT Annual Convention & Expo [0:00:30] Industrial Water Week [0:01:53] Audible (Reading Tool) [0:03:31] Water Treatment Equipment [0:04:38] Equipment Baselines [0:10:02] Additional Functions Of Controllers [0:13:05] New Technology For Pumps [0:15:44] 3 Ways To Verify Pumps [0:18:03] Familiarizing The Equipment [0:18:32] Installations [0:19:41] How To Improve Installations? [0:20:54] Choosing A Brand You Want To Use [0:28:44] Time Saving Tips [0:32:06] What H2TrOnics Does? [0:44:18] And a lot more! Tweetables: "Do as much as you can ahead of time!" @BlaineNagao @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 "Treat every installation like it's a reflection of yourself and your company." @BlaineNagao @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 "Learn about the equipment that is running your programs." @traceblackmore @BlaineNagao scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 What are 5-10 things that you need to know how to troubleshoot for your equipment? @traceblackmore @BlaineNagao #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 "When you elevate your water treatment program, you are showing customers that you are staying on top of all of their water treatment needs. You're also making ways to save them energy and water!" @traceblackmore @BlaineNagao #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100 Links Mentioned on this episode: Blaine Nagao on LinkedIn H2trOnics, Inc. Horse tradin' by Ben K. Green The Terminal List by Jack Carr The Machine: A Radical Approach to the Design of the Sales Function by Justin Roff-Marsh The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt

105 The Other One That's All About Scale Episode 105: Show Notes A few weeks back I did and episode on Scale http://scalinguph2o.com/98. Truth be told, this is such a complex topic, one episode is not enough. I continue that conversation today. Learn more about one of the most difficult things for us to deal with in our job. Key Points From This Episode: Calcium Carbonate [0:01:10] Learn More in Scaling UP! Episodes [0:04:05] Total Dissolved Solids [0:04:46] Sweet Tea [0:10:52] Concentration Ratio [0:15:36] Threshold Inhibition [0:21:14] Crystal Modification [0:22:06] Dispersion [0:23:06] Tips from Trace [0:33:57] And a lot more! Tweetables: "The solution to pollution is dilution." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnethatsallaboutscale #scale #watertreatment #ScalingUPto100 "Make sure you understand what you are doing, because if you do not, the result could be disastrous."@traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnethatsallaboutscale #scale #watertreatment #ScalingUPto100 Links Mentioned on this episode: 031 The One with Mark Lewis 034 The Other One With Mark Lewis, CWT EP9: The L Word 086 Pinks and Blues: Alkalinity 083 The One About Water Management Plans

104 The One on Generational Diversity Episode 104: Show Notes Never before have we had 4 generations working together in the same workplace. So, it just stands to reason that we would have issues in dealing with multiple generations working together (in that same workplace) that we have never had to deal with before. Today's guest is Jeff Butler. Jeff is an expert when it comes to understanding the generations. He uses his expertise to help the Scaling UP! Nation understand what the generations are and how we can work better together. He especially goes into understanding Millennials better from their mindset. Join me as I find out more about understanding the different generations. Key Points From This Episode: Different Generations [0:07:04] Generation X [0:09:29] Multi-Generation Common Issues [0:15:02] Outdated [0:19:03] EOS (Entrepreneur Operating System) [0:26:06] Motivate the Millennial [0:29:02] Power of Social Media [0:34:27] And a lot more! Tweetables: "All across the levels in the workplace, authenticity was being sort of a catalyst that people were jumping towards us." @iamjeffbutler @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneonGenerationalDiversity #GenerationalDiversity #Millennials #ScalingUPto10#ScalingUPto10 "Stop being worried about the "HOW" and look more at the "WHAT" is being done." If the "WHAT" is great, the task is actually being done, that's fantastic." @iamjeffbutler @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneonGenerationalDiversity #GenerationalDiversity #Millennials #ScalingUPto10#ScalingUPto10 Links Mentioned on this episode: Jeffery Butler on LinkedIn Jeffery Butler on Twitter Jeffery Butler Company Website Books: The Key To A New You The Authentic Workplace Judgment in Managerial Decision Making Never Die Easy: The Autobiography of Walter Payton The Medal of Honor

103 The One About What a Water Treater Fears Episode 103: Show Notes When my assistant, Carla and I were setting up our production calendar a few months ago, we noticed that a release date was going to fall on Friday the 13th. That made me think of Jason Voorhees. But it also made me think about doing a show about what water treaters fear. A fear Factor episode, if you will... I requested that the Scaling UP! Nation! let me know what they feared as water treaters. The list of items you came back with wasn't inclusive of ghost and goblins or even Jason Voorhees, but real things that happen to us every day. Today's episode is my reveal of that list. But I don't stop there. I let you know how to deal with that fear. Please enjoy the scariest water treatment show ever. Happy Friday the 13th! Key Points From This Episode: Cold Calling [0:01:05] The "Height" [0:03:05] Feedback Call [0:04:17] Produce Revenue [0:06:33] Forgetting To Run A Test [0:10:30] Losing An Account [0:13:32] A Call At 3AM [0:17:01] Unfamiliar Equipment [0:18:21] Getting Bored With The Job [0:19:51] Not Knowing The Right Answer [0:25:00] Freaky Story [0:28:27] And a lot more! Tweetables: "Keep some procedures with you especially for the tests that you don't run on a regular basis." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutWhataWaterTreaterFears #fearfactor #watertreatment #watertreatmentindustry #ScalingUPto100andbeyond "Think outside of the box. That's proving to the customer what you're worth is." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutWhataWaterTreaterFears #fearfactor #watertreatment #watertreatmentindustry #ScalingUPto100andbeyond "Make a commitment." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutWhataWaterTreaterFears #fearfactor #watertreatment #watertreatmentindustry #ScalingUPto100andbeyond "Your test kits is a tool that works for you, you do not work it!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutWhataWaterTreaterFears #fearfactor #watertreatment #watertreatmentindustry #ScalingUPto100andbeyond "Help me with my fear of running out of material as I have helped you on today's fear factor episode. Give me some show ideas and give me some guest recommendations and I will be happy!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutWhataWaterTreaterFears #fearfactor #watertreatment #watertreatmentindustry #ScalingUPto100andbeyond Links Mentioned on this episode: 7 Habits of Highly Effective People Show Ideas & Guest Recommendations

102 The Other One with Colin Frayne, CWT Episode 102: Show Notes There was just too much wisdom from Colin to fit in one week. So, he's back. Colin Frayne, CWT joins us for the conclusion of his interview. Sit back, relax and enjoy my interview with Colin. Key Points From This Episode: Trends and Expectations [0:01:04] Learning Fundamentals [0:05:03] Companies Key Metrics [0:06:45] Identifying and solving problems [0:12:31] Tips from Colin Frayne [0:37:12] And a lot more! Tweetables: "If you want to be in this business, you got to be a player. And that means developing your skills technically, financially, and networking with people and all the rest of it." - Colin Frayne @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto10 "There's actually no other better networking system, than to start with AWT." - Colin Frayne @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 "Never stop learning, never stop trying to improve yourself, never stop trying to find challenges, because it's solving challenges that becomes the most rewarding thing in this business." - Colin Frayne @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 "Associate yourself with people who have knowledge that you want." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 Links Mentioned on this episode: Colin Frayne on Linkedin AWT

101 The One with Colin Frayne, CWT Episode 101: Show Notes Nation! you have heard him before on Scaling UP! H2O. I've interviewed him at AWT events, IFMA events and ASHRAE Events. But I have never interviewed him on a regular episode of our podcast. I'm talking about none other than Colin Frayne, CWT. Colin has been involved in my water treatment training since 2002 when I first saw him at an Association of Water Technologies Technical Training Seminar. Colin had just come out with his water treatment books around that time. He graciously signed them for me, although I left those books behind when I started my own company. Since that time, I have replaced the books and continued to utilize Colin as a resource. Join me as I interview Colin Frayne, CWT Key Points From This Episode: Understanding Water Treatment [0:3:23] Getting started and involved [0:05:58] Resources and more [0:18:45] Companies/Suppliers Objectives [0:20:37] Staying involved with AWT [0:23:19] Exchange Forum [0:31:44] Recognition of Water Technologists [0:34:48] Getting involved in Lawsuits [0:37:28] And a lot more! Tweetables: "If you love what you do, you don't work a day in your life." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 "You have to keep on learning on this business. There's just so much to learn and none of us are going to be true masters." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 "You've got to enjoy this business and but to enjoy it, you gotta keep on learning." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 "If the company doesn't grow, no one does well. So, your job is to be a cash generator and you can generally generate more cash if you know more!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutColinFrayneCWT #CertifiedWaterTechnologist #ScalingUPto100 Links Mentioned on this episode: Colin Frayne on Linkedin AWT Cooling Water Books Cooling Water Treatment Principles and Practices: Charts and Notes for Field Use Cooling Water Treatment: Principles and Practice Boiler Water Books Boiler Water Treatment Principles and Practice: Charts and Notes for Field Use Boiler Water Treatment, Principles and Practice, Vol. 1 Boiler Water Treatment, Principles and Practice, Vol. 2

100 The 100th One Episode 100: Show Notes Can you believe it, I can't! This is Scaling UP! H2O's 100th episode! If you are a listener of the show, you have heard my voice 100 times. Unbelievable... Hosting this podcast has become a passion of mine. Several years ago, I didn't even know what a podcast was, now I'm celebrating 100 episodes of having a podcast. During the past 100 episodes, I have learned a great deal about several things. On this episode we are going to celebrate not only what was done over the last 100 episodes, but what we learned, like these: The importance of having community in our industry? a.) I don't think I can take credit for it, but I have seen a shift in how water treaters reach out to fellow water treaters. Before the show, I didn't think crossing company lines was a common practice. But since the show started, I have had several individuals let me know that they have befriended other water treaters and they have both benefited from the new relationship. The podcast gave creation to The Scaling UP! Nation! The Scaling UP! Nation! has become the community for industrial water treaters, and I think that is amazing. I am humbled to be the tribe leader of our Nation! Other people think there is a need for the podcast: a.) When I started on 4/4/2017, I would have been happy if my company's team would have listened to the show. To date we are over 10,000 listeners in over 64 countries and growing every day. If this show didn't fill a need, we wouldn't have numbers like that. GO Scaling UP! Nation! It's all about the guests: a.) This podcast was the first experience I had interviewing someone, outside of a job opportunity. I learned how others in the podcast community conducted interviews and morphed it to my own style. Interviewing was something I used to fear, now I find it very enjoyable. I have learned so much. Not just how to interview, but on a multitude of topics like how to be a better listener. Additionally, our guests have been fantastic, not only are they knowledgeable, that are at the top in their field. Thank you to all of our guests! The list goes on but suffice it to say, I have experienced so many wonderful things in the past 100 episodes. Thank you for being a listener of Scaling UP! H2O. I truly wouldn't have been able to get to 100 without you! Please enjoy this 100th episode. I know I enjoyed bringing it to you and look forward to the next 100! Key Points From This Episode: Our humble beginning [0:02:05] Significance of 4-4-2017 [0:04:08] Trace's Favorite Story [0:05:50] Mark Lewis [0:07:25] Why Scaling UP! H2O? [0:09:11] Our Listeners a.k.a Scaling UP! Nation [0:10:38] Message from Charlie Cichetti [0:18:25] Message from Kevin Cope [0:22:43] Message from Michelle Farmerie [0:26:43] Message from Conor Parrish [0:29:56] James McDonald (Our Biggest Fan) [0:34:03] What's Coming Up? [0:39:53] Question from Listeners [0:40:52] How A Podcast Is Produced? [0:46:13] And a lot more! Tweetables: "If you ever get information from somebody, and it could be critical, it could even sound like somebody is being judgmental about you-- take a deep breath and listen to what they are saying" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTechnologist #WaterTreatmentindustry #AWT #ScalingUP!behindthescenes #ScalingUPto100 "If you're gonna be in the industry, why not be the best and then prove to others that you've achieved that." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTechnologist #WaterTreatmentindustry #AWT #ScalingUP!behindthescenes #ScalingUPto100 "Joining associations like the AWT will help you become a better water treater." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTechnologist #WaterTreatmentindustry #AWT #ScalingUP!behindthescenes #ScalingUPto100 "I want this podcast to be a catalyst that makes us all make the water industry better!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTechnologist #WaterTreatmentindustry #AWT #ScalingUP!behindthescenes #ScalingUPto100 Congratulations! I know your serving your industry here because you have a big heart to share your expertise to bring in guests not just within this industry but related to this industry. And even those that are just business and encouraging, and pro tips. And I really like the variety of guests you have." @CharlieCichetti @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTechnologist #WaterTreatmentindustry #AWT #ScalingUP!behindthescenes #ScalingUPto100 "Great service to the AWT and to the water treatment industry!" Kevin "This podcast has been one of the BEST things that has ever happened to this industry! @auntieseashell @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #The100thOne #CertifiedWaterTe

099 The One About Health Insurance Episode 99: Show Notes As an employer and a business owner, I know how important it is to take care of the people that allow our businesses to function. If it were up to me, my team would want for nothing. However… With the changing climate of benefits and pricing of those benefits, some items can be out of reach. I have spoken with several company owners who used to have great benefit plans only to have to cut back on their offerings due to high price increases. Most of these owners express a concern that the people that work for them do not understand the strain these price increases can have on the company. Sometimes all the employee sees is a cut back in benefits. It is my hope that this show will educate both employers and employees about the twisting road of health care benefits. Our guest today is Allison De Paoli (dih-PAULY). Allison is an expert on health care benefits. Her superpower is being able to look outside of the box to find unique solutions that others might not of thought of. This episode will help you understand not only the issues behind your health insurance plan, but give you some things to think about and do. Key Points From This Episode: Health Insurance [0:00:32] Encouragements [0:05:04] Plan Options [0:08:11] Transparency of Cost [0:11:00] Concierge Doctor [0:13:02] Association Plan [0:16:44] Health Sharing Arrangement [0:17:55] Finding the right plan for your Company [0:19:05] Health reimbursements [0:24:12] And a lot more! Tweetables: "A frank conversation about what health insurance cost with employees is important to have." @acdepaoli @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutHealthInsurance #HealthInsurance #ScalingUPto100 "A Health Reimbursement Arrangement, an (HRA) is something that you can contribute to, and then if somebody needs to go to the hospital you pay extra amount of the deductible." @acdepaoli @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutHealthInsurance #HealthInsurance #ScalingUPto100 "The only way that you are going to control the cost of health care, is to control the cost of health care." @acdepaoli @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutHealthInsurance #HealthInsurance #ScalingUPto100 Links Mentioned on this episode: Allison De Paoli on LinkedIn Allison De Paoli on Twitter De Paoli Professional Services

098 The One That's All About Scale Episode 098: Show Notes Nation! this one is straight from the Scaling UP! Mailbag! As you know I try to talk on topics that members of the Scaling UP! Nation! Want to know about. And this episode is exactly that. Several people have contacted me wanting to know more about scale. Join me as I "boil down" what scale is and why it is so important for us to take care of it in our programs. Key Points From This Episode: Getting in Touch with Trace [0:00:28] Free Audio book [0:02:44] Water Treater Job [0:03:40] 3 Water Categories [0:07:01] Importance of Water Testing [0:11:49] Cycles of Concentration [0:12:29] Nucleation [0:15:25] Sample Computation/Costing [0:19:55] Scaling UP! T-Shirt [0:24:00] 2019 AWT Annual Convention and Expo [0:25:30] And a lot more! Tweetables: "Audible is a service that has so many book titles on it and it allows you to listen as you go through your day to day." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnethatsallaboutscale #scale #watertreatment #ScalingUPto10#ScalingUPto10 "Corrosion is something we always going to deal with, but we can severely slow it down." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnethatsallaboutscale #scale #watertreatment #ScalingUPto10#ScalingUPto10 "Clean systems means more efficient systems." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnethatsallaboutscale #scale #watertreatment #ScalingUPto10#ScalingUPto10 Links Mentioned on this episode: Audible The One that's All About Corrosion Coupons AWT Annual Convention 2019

097 The One About Filtration on Cooling Towers Episode 97: Show Notes Nation! If you have listened to the show, you know that I believe that every system we treat should have a filter on it. There is only so much that a water treatment program can do when mechanical filtration is not used. My guest today is Bryan Hayward. Bryan is an expert on cooling tower filtration. Today's show will teach you some things you may have never thought of. From installation to operation, Bryan helps us understand this indispensable tool call filtration. Key Points From This Episode: Heat Transfer Efficiency Managers [0:00:53] Importance of Filter Person [0:05:30] Filter on Cooling Tower [0:08:30] Laser Particle Analysis [0:11:43] Centrifugal Separator [0:19:59] Sand Filter [0:21:17] High Efficiency Filter [0:23:00] GPM Re-circulation Rate [0:26:05] Installation Place [0:34:30] Tips from Bryan [0:43:01] AWT Annual Convention and Expo [0:46:47] And a lot more! Tweetables: "If you have clean water, it's going to help the water treatment program heat, the heat transfer surfaces clean and with minimum corrosion. If they try sand filters they gonna love them." @bryanhayward @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutFiltrationonCoolingTowers #Filtration #CoolingTowers #ScalingUPto100 "It's important for the water treater to work with the filter person and communicate with them and find somebody they can trust." @bryanhayward @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutFiltrationonCoolingTowers #Filtration #CoolingTowers #ScalingUPto100 "Communication is really important, when something's installed incorrectly, the filter will not work." @bryanhayward @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutFiltrationonCoolingTowers #Filtration #CoolingTowers #ScalingUPto100 Links Mentioned on this episode: Downloadable File: Cooling Technology Institute Bryan Hayward on LinkedIn Audible

096 The One That Helps Introverts Episode 96: Show Notes Well, Kermit the Frog said It's not easy being green, but it's not easy being introverted either. It may be hard for the Scaling UP! Nation! To believe, but introducing myself in a crowdy room doesn't come naturally for me. Through the years I have been able to work of a few tricks that I do to help in this situation. I have also found that getting started is the hardest part for me. Once I get started, I'm OK. A family friend of mine, Donna Srader of The Texas Tech University Career Center has written a webinar series on this very issue. As you will find from this interview, there are many different levels of introversion and introversion does not mean shy. Even though many think that it does. It is my hope that you can take several items from my interview with Donna that will help you get out there and meet people. More about Donna Srader: As an introvert, Donna Srader has excelled in a career that has "clients" come to her! As a lead counselor at the Texas Tech University Career Center, Donna has counseled, advised, and coached countless numbers of students and some alumni through the job search process. In addition, she has advised students through her service in the Texas Tech College of Engineering and Honors College as well as at the University of Texas at Dallas. She is an active member of several professional organizations, including SOACE and the National Career Development Association, although she freely admits that she is working to better her networking skills! Also, if you have read this far, Donna would like you to know that she has singlehandedly prevented the zombie apocalypse. How you ask? By planning for it – planning avoids many problems and minimizes the problems that cannot be avoided! Key Points From This Episode: Learning new things [0:00:37] Exchange Information [0:01:45] Assessment Test [0:03:35] Difference between Introverted and being Shy [0:06:07] Networking Confessions of an Introvert [0:07:36] Tips (on remembering names) [0:10:37] Don't let that last person down? [0:15:03] Tips to Make the Most from Networking Events [0:15:46] Setting Goals [0:20:58] Networking Event Tips for Introverts [0:26:36] Walk over yourself [0:31:19] And a lot more! Tweetables: "Multiply your efforts by working with somebody else" @traceblackmore @donnasrader #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert "Get over being shy so we can all profit from knowing people through networking" @traceblackmore @donnasrader #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert Planning avoids many problems and minimizes the problems that cannot be avoided! @donnasrader @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert "Every conversation starts with small talk" @donnasrader @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert "Practice how to move beyond of the small talk" @donnasrader @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert "Connection is so much better than getting fifty (50) business cards" @donnasrader @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatHelpsIntroverts #introverts #ConfessionsofanIntrovert Links Mentioned on this episode: Donna Srader on LinkedIn Texas Tech University Career Center Books: The Secret Lives of Introverts by Jenn Granneman The Introvert's Guide to Professional Success by Joyce Shelleman Autobiography by Eleanor Roosevelt

095 The One at the IFMA Conference Episode 95: Show Notes As a water treater, we have many organizations we have to track. Most of us are familiar with the Association of Water Technologies (AWT) but they are so many others out there too. Scaling UP! H2O was contacted by IFMA and asked if we would cover their recent Facility Fusion Convention and Expo that took place April 8-10, 2019. We were honored to accommodate them. Today's show is a walk through the Exhibition Hall where I talk to exhibitors who touch our industry in one way or another. Key Points From This Episode: IFMA Conference Walk-In [0:02:21] All about IFMA [0:03:53] Irrigation Systems [0:05:56] IFMA Foundation [0:08:07] Digital Logbook [0:09:56] VIGA [0:12:24] Energy Saver [0:14:31] Recommendations [0:19:22] Tweetables: "Prevention is better than a pound of cure." Dave Deschar @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneattheIFMAConference #IFMA #IFMAConference "Water treaters touched every single industry." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneattheIFMAConference #IFMA #IFMAConference "People work with people they like, and so you have to give them a reason to like you." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneattheIFMAConference #IFMA #IFMAConference Links mentioned: https://www.ifma.org/ https://foundation.ifma.org/ https://www.bevi.co https://www.viega.us https://georgialightscapes.com/ https://www.youtube.com/watch?v=m7bT5CgUXuE https://www.smartrain.net/ https://www.logcheck.com

094 The Other One with Jay Farmerie, CWT Episode 94: Show Notes I'm sure you couldn't wait to tune into the conclusion of last week's episode http://scalinguph2o.com/93. The wait is over. This week Jay Farmerie, CWT joins us again to talk about what happens when water treaters get called in to court. Jay has served as an expert witness for both plaintiffs and defendants for many years. During that time, he has learned many helpful items that he graciously shares with us, The Scaling UP! Nation! This episode is sure to make you think about how you do your service and document it in a service report. I hope you enjoy my follow-up interview with Jay Farmerie, CWT Key Points From This Episode: What happens when parties don't agree? [0:01:39] Working with customers [0:3:41] Equipment failures [0:04:15] Being Pro-Active [0:07:42] Metallurgy [0:15:56] Courtroom experience [0:28:30] Tips and advise [1:07:41] And a lot more! Tweetables: "The more data we have, the more we can predict what's going to happen. And we can stop the problems before they start." @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT "Don't ever stop learning. There's something new to learn everyday." @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT "Do something pro-active and help yourself!" @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT "The only stupid question is the one that's not asked." @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT "Read more and learn more faster!" @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT "If it wasn't written down, it wasn't done." @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOtherOneWithJayFarmerieCWT Links mentioned: AWT Cyrus Rice Water Consultants Bruce Ketrick on LInkedIn The One with Jim Lukanich Controllers with Tom Tinney Books: AWT Technical Reference & Training Manual Never Call Me a Hero

093 The One with Jay Farmerie, CWT Episode 93: Show Notes As you all have heard me speak about on the show, I am endeavoring to become a better water treater each and every day. This includes learning what I don't know I don't know. This can be a very difficult task when you embark on this journey by yourself. That is way I have engaged others to help me. I believe that everyone should have a mentor to help them with the above-mentioned task. Fortunately for me I have several. About 20 years ago I asked Jay Farmerie, CWT if he would mentor me. Lucky for me, he said yes. Because of our relationship, I have someone who is engaged in helping me find my blind spots to uncover what I don't know I don't know. On today's episode I interview Jay about his career and all things water treatment. I hope you enjoy our conversation. Key Points From This Episode: Being a Mentor [0:07:30] Starting GLA Water Consulting [0:20:21] Bid Specifications [0:23:35] Requirements to become a Certified Water Technologist [0:32:54] Water Treatment Standards [0:35:57] Water Doctors[0:41:12] Minimums for Water Treatment [0:47:32] Water Softener tests[0:50:13] Magic Questions [0:52:49] And a lot more! Tweetables: "It's so much easier to become better at this job when you are not doing it alone." @traceblackmore @jayfarmerie #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithJayFarmerieCWT "It takes a village to build any Water Treater!" @traceblackmore @jayfarmerie #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithJayFarmerieCWT "What do you know from the testing that you're doing that actually validates that you're doing what you are supposed to be doing?" @traceblackmore @jayfarmerie #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithJayFarmerieCWT "If it wasn't written down, it wasn't done." @jayfarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneWithJayFarmerieCWT Links mentioned: AWT Cyrus Rice Water Consultants GLA Water Consultants American Association for the Advancement of Science

092 The One About My TED Talk Experience Episode 92: Show Notes If you have listened to my end year shows, you know I am a goal setter. I believe that if you challenge yourself to grow beyond your comfort level, you challenge yourself to grow, period. I also believe that most people don't challenge themselves to grow and by default they stay the same. The brutal fact is if you are staying the same, others are going to pass you, so there is no staying the same, the same will actual move you backwards. This year I decided I wanted to work on my public speaking skills. Specifically, I wanted to do my first TED Talk. For those of you that don't know TED stands for Technology, Entertainment and Design. Most of my speaking experience is with training. I have never made up a narrative (story) and spoke on it before. At the time of the release of this episode, I have not yet made it to the TED Stage. In an effort to get there, I'd love for you to nominate me at: https://speaker-nominations.ted.com/ If you want to see the actual recording of my talk go to: http://scalinguph2o.com/tedtalk I hope you enjoy this episode as I take you through the process of my preparation to do something I have never done before. Key Points From This Episode: Working with Tim Fulton [0:01:01] TED Talk and all about it [0:04:07] 7 Habits of Highly Effective People [0:05:16] Preparing for the TED Talk [0:08:06] Professional Speech Coach [0:39:44] My Small Business Matters Conference 2019 experience [0:42:13] And a lot more! Tweetables: "Don't just live to get to the next thing. It is not about the end, it is about the journey and getting there!" - John Finton @TF_SBM @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutMyTEDTalkExperience #SmallBusinessMatters #SBMConference2019 "If we know what we're building together, we can help each other build it." @traceblackmore @TF_SBM #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutMyTEDTalkExperience #SmallBusinessMatters #SBMConference2019 "If your people understand why you started the company, now they can help you more than you can ever imagine." @traceblackmore @TF_SBM #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneAboutMyTEDTalkExperience #SmallBusinessMatters #SBMConference2019 Links Mentioned on this episode: 7 Habits of Highly Effective People TED Talk Speaker nomination TED Talk Experience | 2019 Small Business Matters Conference 060 The One About Public Speaking Tim Fulton on LinkedIn Tim Fulton on Twitter Small Business Matters Website

091 The One That's All About Filming Amines (Closed Loops and Cooling Towers) Episode 91: Show Notes Wow! Three weeks of filming amines. What else is left to talk about? Closed Loops and Cooling Towers of course... Marodi Cribari and I are back to finish up this series on filming amine technologies. Adding from our previous two conversations, we talk about using filming amines in the application of cooling tower and closed loop systems. This episode lets you in on valuable tips and information you need to know if you plan on using filming amines in a system that is not a steam boiler. More about Marodi Cribari: Marodi Cribari is a biochemist from Denver, Colorado. She graduated in 2008 from Metropolitan State University of Denver with a degree in biology and chemistry. Early in her career she was a bench chemist developing fluid systems and colloidal particle dispersions. Now she works in water treatment focusing on technical education an product application. Fun Fact about Marodi: She is a professional ballroom dancer! DOWNLOADABLE MATERIALS Key Points From This Episode: Closed Loops Systems [0:01:39] Nitrate Programs [0:04:51] Metallurgy of systems [0:07:18] Metering [0:07:36] Dosages [0:13:08] Aluminum [0:16:07] Glycol [0:25:27] PTSA and Filming amine [0:28:25] PTSA Residual [0:34:53] Cooling towers [0:36:45] Oxidizers and Non-Oxidizers [0:40:55] Material compatibility [0:49:52] Cleaning Probes [0:52:43] Filming Technology [0:54:17] And a lot more! Tweetables: "Don't pigeonhole yourself into one testing result." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari 'Knowing what type of problem's you are trying to solve is vital. And identifying what needs to be done in order to be successful." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "The water treatment industry is the original green industry. We were saving water before other people knew how to save water." @traceblackmore @marodicribari #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "Filming Technology is not only coming, but it has arrived. And it's here in force!" @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "Educate yourself, get familiar with it, be comfortable with it. So that if you're competing against it, you know how." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari Links Mentioned on this episode: Audible Logan Manaranche on LinkedIn Xavier Labeille on LinkedIn Books Dr. Seuss ABC's Girl, Wash Your Face Birth in Four Cultures Downloadable Materials IAPWS Technical Guidance Document Long Chain Fatty Amines and Their Derivatives for Corrosion Protection in Water Treatment Applications Film-Forming Amines in Steam/Water Cycles

090 The One That's All About Filming Amines (Boilers) Episode 90: Show Notes If you haven't listened to last week's episode, Episode 89, The One That's All About Filming Amines (General) I think you should start with that one first. That is the episode where we talk about general knowledge of the filming amine products. In today's episode we get down to application in boilers. Boilers are where filming amines got their start (at least in the water treatment arena.) And this is where I personally have most of my experience. A manufacturer sought me out about six years ago and asked me to evaluate how a particular blend a filming amines worked in a steam boiler. It was new technology at the time, and we all learned together. You will hear about this experience in today's episode. You will also learn amount many of the things I learned as a part of that and applying these products since that time. But it's not just me, Marodi is back too! Join Marodi Cribari and I as we talk about all things filming amine when it comes to steam boilers. Key Points From This Episode: Using Filming Amines [0:00:40] Filming Amines on Boilers [0:01:35] Film Forming Products [0:04:47] Scale or Corrosion [0:08:47] System Inventory [0:08:56] Key Performance Indicator [0:09:28] Calcium Scale Build-Up [0:10:57] Specific Limits [0:12:38] Feeding the Product [0:16:23] Water Meter [0:21:42] Other tests [0:29:09] Picking a method [0:35:37] New to Filming Amines? [0:38:57] And a lot more! Tweetables: "Testing for residual of Filming Amine is truly no different than testing for residual like a different product, like sulfite." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari #filmingaminesinboilers "In a world of residual testing, instead of testing the four common ones that we're we used to, we're just testing the one." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari #filmingaminesinboilers "When it comes to testing filming amines, pick a method and go with it" @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari #filmingaminesinboilers "In the world of testing, it's better to be consistently wrong, than not consistent." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari #filmingaminesinboilers Links Mentioned on this episode: Audible The One That's All About Filming Amines (General) AWT Presentation

089 The One That's All About Filming Amines (General) Episode 89: Show Notes This one is straight from the Scaling UP! H2O mailbag! I have received dozens of questions about filming amines after Episode 80, Filming Amines. In that episode, I shared with the Scaling UP! Nation! the paper I presented at the 2018 Association of Water Technologies Convention and Expo. In fact, after I presented this paper, several people came up to me with question about filming amines. So here is what I think is going on: We water treaters are used to doing our craft in a particular way (the way we are used to.) When we change what we are used to (say using filming amines) some of us get nervous. Scaling UP! H2O to the rescue... Today's episode was meant to be a one-part episode with WST's Marodi Cribari. However, there was so much information to cover we decided to cover filming amines for the next 3 weeks! Marodi has a great way of explaining us through many of the questions water treaters have. Although she works for WST, she answers our questions in a way that can apply to any supplier that you use. This week we will be talking about filming amines in general. You will learn how they started and how they came to be used in our water systems. Next week we tackle boilers and the third and final week, we talk about closed loops and cooling towers. I promise that after these episodes you will be well prepared to start your journey into learning more about filming amine technologies. Happy Learning! Key Points From This Episode: Systems and Products [0:00:55] What is a Filming Amine? [0:07:12] Organic and Inorganic Chemistry [0:07:45] BCT [0:09:36] Polyamines [0:09:50] Organic Surfactants [0:10:18] Different types on Filming Amines [0:11:06] ODA (Oxydiamine) [0:15:06] How does Filming Amines work? [0:19:57] Does it affect Heat Transfer? [0:22:50] Suitable Systems [0:27:29] And a lot more! Tweetables: "We should be allowed to functionally make choices and move forward and make decisions for ourselves but at the same time that slows us up and sometimes we hold ourselves back." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "Part of the innovation and the development of this types of things came out as a necessity!" @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "If your goal to educate yourself more about Filming Amines, just READ and educate yourself." @marodicribari @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari "Scaling UP! Nation, stay tuned because next week we are going to talk about specific systems on Filming Amines." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatsAllAboutfilmingamines #FilmingAmines #MarodiCribari Links Mentioned on this episode: Audible

088 Pinks and Blues: Heat Transfer Episode 88: Show Notes Key Points From This Episode: Heat Transfer Efficiency Managers [0:02:00] Equipment Treaters [0:01:35] Heat Exchange [0:02:58] Heat Transfer [0:03:42] Water Treater Job [0:05:55] Universal Solvent [0:09:37] Microbial [0:11:24] Calcium Carbonate Scale [0:14:28] Chillers and more [0:16:53] AWT Annual Convention and Expo [0:26:57] And a lot more! Tweetables: "Our job is to make sure that the equipment that we are treating is working as efficiently as possible." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues "Water treaters have a prospective that other vendors don't!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues "When you come back to your territory you will be able to just lie it on fire because you now have a new idea that you didn't have before." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues "It all starts with meeting people! It all starts with you wanting to improve the industry that you are in." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesheattransfer #heattransfer #pinksandblues Links mentioned Audible EP10: The One with Jim Lukanich AWT Annual Convention 2019 Show Ideas

087 The One That Takes You to AWT's 2019 Technical Training Episode 87: Show Notes Scaling UP! Nation! you know my favorite time of year is when I get to teach at The Association of Water Technologies Technical Training Seminars. Not only do I get to talk about my favorite topic, I get to teach it! But the best part is I get to talk to other water treaters! Being the gracious host that I am, I decided that I had to share this experience with the Nation! Join me as I talk with Attendees and Trainers of the AWT 2019 Technical Training Seminars. Key Points From This Episode: AWT Technical Training [0:02:11] Class Comments [0:03:36] How to decide on which class to attend to? [0:03:54] Best of Fundamental Applications [0:8:55] 4 Equipment manufacturers [0:10:30] Boiler Controllers [0:13:20] Cooling Water Systems [0:18:41] Tooth Analogy [0:19:24] Agastopia [0:23:48] Waste Water [0:30:28] Legionella [0:3027] Sales Training [0:45:25] And a lot more! Tweetables: "Technical Trainings: Study before you go!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "There's always new stuff, new information coming out" @KyleRossi @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "AWT is the BEST resource to further your knowledge in the water industry." @KyleRossi @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "When you come to training, have a few goals. And get those goals accomplished and when you go back, take back something and teach some other people." @MarkLewis @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "When you leave here, you know what to expect, you know what's out there, you know how you're gonna be spoken about, and you can do a better job" @MarkLewis @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "There is always a bright spot." @JimLukanich @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "Everybody that came to the AWT Technical Training walked away with knowledge and confidence!" @JustinRanger @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "Start learning about Legionella now because if you don't other will and we need to keep our business safe!" @BillPearson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining Come to AWT Technical Training. It's educational, it's a great networking experience." @AngelaPike @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "I think coming to the AWT Technical Training is great because you learn things and then later on look back on it. And might skip the "Making the mistakes" part." Tanner Mark @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "AWT Seminar is a great unbiased training/learning format for us to learn." John Wendell @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "As a business owner, we set funds back for training and education. And if you aren't doing that, you aren't moving forward." John Wendell @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "Beyond the piece of learning educational classes, it's the networking and feeling a part of this larger industry and not just the little island that is your territory." @ConorParrish @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "You have got to keep learning, you have to keep up with technology, and what's coming up in the industry." @RussellBaskin @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining "Going to these Technical Training seminars is like drinking from a fire hose.If you go with the intention to try and capture every bit of water out of that fire hose then you are not set up for success!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneThatTakesYoutoAWT2019TechnicalTraining #AWT2019TechnicalTraining Links

086 Pinks and Blues: Alkalinity Episode 86: Show Notes If there is one thing that confuses most water treaters, it is the subject of alkalinity. Alkalinity is a topic that if you can understand, it helps you better understand some of the tests you run on your systems. In fact, knowing alkalinity can tell you what test to run and not to run. Join me as I answer several questions about alkalinity on this Pinks and Blues episode. Key Points From This Episode: What is Alkalinity? [0:01:08] pH Scales [0:02:09] Bicarbonate Alkalinity [0:03:59] Carbonate Alkalinity [0:04:16] Hydroxyl Alkalinity [0:04:53] Calcium Carbonate [0:05:34] Calcium Phosphate [0:06:40] Zero-Alkalinity (Carbonic Acid) [0:10:48] And a lot more! Tweetables: Join me as I answer several questions about alkalinity on this Pinks and Blues episode. @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesalkalinity #understandingalkalinitybetter #wateralkalinity "Alkalinity is very important to our water treatment programs because our programs are designed on the type of Alkalinity that you have in your water." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesalkalinity #understandingalkalinitybetter #wateralkalinity "Calcium Phosphate - hard and will crack concrete walls. Hydroxyapatite - nice fluffy snow." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesalkalinity #understandingalkalinitybetter #wateralkalinity "We now have more than 10K subscribers in over 60 different countries! Thank you so much Scaling UP! Nation." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesalkalinity #understandingalkalinitybetter #wateralkalinity Links Mentioned on this episode: 084 Pinks and Blues: pH

085 The One with the Business Operating System Episode 85: Show Notes OK Scaling UP! Nation! You know that I love business. And I love helping people in business even more. If there is a common denominator with almost every business I help, it is that they are trained to be water treaters, but not to be business owners or managers. Here I go again, more on EOS, The Entrepreneural Operating System. EOS has helped me and my company more than any other system or book. Today, we cannot imagine working without it. I also use EOS as a tool to help other companies I work with. And... They love it as much as I do. Join me as I interview Mike Paton of EOS Worldwide. We talk about how to solve most of the problems we all have in business. So, if you own a business or work for a business, get ready to learn about one of the best tools for any business. FREE TOOL: EOS Delegate and Elevate More about Mike Paton: Mike Paton has been learning from entrepreneurs for most of his life. Today he works hard to give back - as an award-winning speaker, best-selling author, Certified EOS Implementer™, and as the Visionary for EOS Worldwide. Paton discovered the Entrepreneurial Operating System® (EOS) a dozen years ago while trying to take a $7 million company to the next level. Feeling stuck and more than a little frustrated, his search for answers led him to Gino Wickman and EOS. Having helped run four entrepreneurial companies, Paton instantly recognized the power of this simple, holistic "way of operating" a small business. He quickly became a passionate advocate, joined the Professional EOS Implementer Community, and dedicated himself to helping other entrepreneurs get what they want from their businesses. Since then, Paton has conducted more than 1,200 full-day sessions with the leadership teams of more than 110 companies and helped thousands more entrepreneurs by sharing EOS in dynamic talks and workshops the world over. During that journey, Paton wrote Get A Grip: An Entrepreneurial Fable with Gino Wickman and then succeeded Gino in the role of Visionary for EOS Worldwide. In that role, he leads a close-knit community of more than 250 Professional EOS Implementers™ around the globe - each passionate about helping entrepreneurs run better businesses and live better lives. Key Points From This Episode: Entrepreneurial Operating System (EOS) [0:00:46] Book Recommendation [0:01:22] How to take advantage of EOS [0:05:04] What is EOS? [0:08:05] Lessons Learned [0:09:42] EOS Creed [0:10:16] Common frustrations and challenges [0:10:39] EOS activities [0:14:33] Why is it called an Operating system? [0:22:20] EOS Series books [0:28:16] FREE tools [0:33:39] Learning more about EOS [0:36:22] And a lot more! Tweetables: "Lesson #1: If the people in-charge don't want to run their business this way, it will not work!" @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem "Don't lose sight of your vision and your passion." @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem "Make sure to surround yourself with great people who are good at and have passion that your business needs." @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem "Trust the process!" @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem "I urge you to try something new so you can get better results." @traceblackmore @MikePaton #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem "Folks! We are almost 10K Subscribers and we're in 57 countries. And the only way that is happening is because you. The Scaling UP! Nation are out there!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem Links Mentioned on this episode: Mike Paton on LinkedIn The Entrepreneurial Operating System Mike Paton Email Books Mentioned The Son: Philipp Meyer Essentialism: The Disciplined Pursuit of Less Learning How to Avoid THE GAP Unique Ability Good to Great The Energy Bus EOS Series books Traction: Get a Grip on Your Business Rocket Fuel: The One Essential Combination Get a Grip: An Entrepreneurial Fable How to Be a Great Boss What the Heck is EOS? Shows Mentioned Ep 22: The One with Tim Fulton

084 Pinks and Blues: pH Episode 84: Show Notes Everybody uses pH but very few truly understand what it is. Moreover, the people that are brave enough to ask, "What is pH?" hardly ever get an answer that is helpful. No promises, but I am going to do my best to explain pH in a way that is not only helpful but useful. Requirement: You must visualize what I am saying during the podcast. Please enjoy my explanation of pH. Key Points From This Episode: Show Ideas [0:01:16] Why behind the Q's [0:02:12] Explaining pH [0:03:07] Visualizing pH [0:05:19] Pressing pH on your meter [0:11:02] And a lot more! Tweetables: "One of the 5 ingredients of scale is pH." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesph #understandingphbetter "As we increase the pH, the more susceptible to scaling we become. As we reduce pH, the more susceptible dissolving scale the water become." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesph #understandingphbetter

083 The One About Water Management Plans Episode 83: Show Notes Water Management Plan, Oh My! Many wonder about what they are, do they need them and how to educate their customers on them. Today we have one of the industry's leading experts to help answer all of these questions and more. Join me as I talk with Matt Frejie of HC Info. Claim your discount now - Code: scalingup5 More about Matt Freije: Matt Freije is the founder and CEO of hcinfo.com and the content director for LAMPS, its cloud-based application used by thousands of building engineers, water treatment professionals, and health officials for Legionella water management plans, analytics, and training. Download your CDC ToolKit Download your Legionnaires' info Key Points From This Episode: Most incredible substance on earth [0:01:54] Introduction on Legionella [0:00:49] Myths on Water Management Program [0:01:15] Legionella Prevention [0:01:59] What is Legionella? [0:03:57] Cooling Towers [0:05:59] ASHRAE 188 [0:07:10] Site Survey Training [0:13:02] Common Mistake during the survey process [0:25:14] Tips from Matt Freije [0:36:18] And a lot more! Tweetables: "Know what you need to know, know who you need to partner with. What you want to do and what you don't want to do. It's not always the same perfect company." @mattfreije @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans "Don't compromise and just enjoy the training work!" @mattfreije @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans "Learn more on what you don't know." @traceblackmore @mattfreij #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans "Don't be afraid to take a professional with you. And learn from that professional and make sure you're doing the right things in the right ways." @traceblackmore @mattfreij #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans Links Mentioned on this episode: Matt Freije on LinkedIn Matt Freije Company Website Legionellosis Video EP9: The L Word

082 Pinks and Blues: Calibration Episode 82: Show Notes I know you know the feeling. You just got a delivery and it's your brand-new pH meter you ordered from your favorite supplier. You open the box, experience that new meter smell and can wait to start using it. In fact, most of us are so excited, we never even open the operations manual. On today's episode we are going to talk about all the different probes and sensors we have on our meters and controllers. Specifically, how to calibrate them. The truth is that most probes are dying as soon as they come off the manufacturing floor. As a water treater we rely on the tools we use to be accurate so we can make changes based on the right information. Sit back, relax and learn about all things calibration. Oh, and maybe read that manual to help to. Key Points From This Episode: Proper way to calibrate [0:00:52] Different Probes [0:01:25] How to Properly Calibrate Probes [0:02:37] Cleaning your meter [0:06:24] Standard Conductivity Probes [0:09:12] High Conductivity [0:11:40] Different types of standard [0:12:08] pH Standards [0:14:06] Controllers [0:19:01] Handling Probes [0:19:54] Importance of Original Equipment Manual [0:20:43] Failing probe back to life [0:21:08] And much more! Tweetables: "9 times out of 10 - When people have probes that aren't holding consistently, their battery hasn't been replaced like it should." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes "If you keep your equipment clean, you will get so much better results from that equipment." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes "You are only as good as the equipment you are using. And your equipment is only as good as the person that is using that piece of equipment." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes

081 The One about Pure Water for the World Episode 81: Show Notes Speaking for myself, days can go by without me thinking about where my water comes from. I turn on the faucet and crystal-clear water comes out. It is there when I need it. Our water is clean and free from pathogens. However, it is not like this all over the world. In fact, more places don't have good drinking water than places that do. As an industrial water treater, our job starts and ends with water. Without water we would all be in another career. I've always wanted to try retail... Because we are industrial water treaters, we have an enormous opportunity to not only save water, but educate others about water. Join me as I interview Carolyn Mueb of Pure Water for the World. PWW, was introduced to me by The Association of Water Technologies (AWT.) To be perfectly honest, I thought it was a strange partnership. However, after taking the time to find out more, I can see where there are synergies between the 2 organizations. It is my belief that you will also change your mind on not only how you think about water but how so many do not have the same access to it. More about Carolyn Meub: Carolyn has been serving as the Executive Director of Pure Water for the World, Inc. since 2003. Under her guidance, Pure Water for the World has transformed from a Rotary Club project into an impactful, international humanitarian non-governmental organization. Prior to leading PWW, Carolyn had a successful career in public relations, special events and organizational management, including projects in political campaigns and fundraising. Carolyn is active in Rotary International, and, in 2012, she was recognized by the White House as one of ten US Rotarians to receive the distinguished Champion of Change award for her dedication to improving lives. Additional leadership in Rotary includes: Executive Committee of the Water and Sanitation Rotary Action Committee (2007-10); Chair of the first Water Summit at the Rotary International Convention in Los Angeles (2008); District Governor for District 7870, southern Vermont and southern New Hampshire (2001-2002). Carolyn and her husband, Bill, reside in Rutland, Vermont with their Portuguese Water Dogs: Calypso and Abracadabra. Key Points From This Episode: Most incredible substance on earth [0:01:54] Pure Water for the World [0:02:38] Partnering with AWT [0:08:15] How can you help the World? [0:09:08] Waterborne Pathogens [0:14:32] Experiences helping Honduras and Haiti [0:19:18] Mission Trips [0:23:12] Getting involve [0:25:02] And a lot more! Tweetables: "Water is a GIFT that we need to make sure that everyone in this planet has access to." @traceblackmore @PureWaterPWW #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld "We all have similar goals and that is "Improving our Water."" @PureWaterPWW @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld "Even the smallest contribution can make a HUGE difference." @PureWaterPWW @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld "If you change the difference in one child's life, the child's life has been changed! And that is terrific." @PureWaterPWW @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld "Get your hands involve in an organization where you're bringing water to those who desperately need it." @traceblackmore @PureWaterPWW #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld Links Mentioned on this episode: Carolyn Meub on LinkedIn Pure Water for the World on Twitter Pure Water for the World, Inc. website Tel 802.747.0778 Fax 802.773.8575 Email [email protected] Haiti: Tel (011) 509.3770.0815 WASH Training Inquiries [email protected] Honduras: Tel (011) 504.2226.5674 WASH Training Inquiries [email protected]

[podcast src="https://html5-player.libsyn.com/embed/episode/id/9099236/height/90/theme/custom/thumbnail/yes/preload/no/direction/forward/render-playlist/no/custom-color/f6931e/" height="90" width="100%" placement="top" theme="custom"] 080 Pinks and Blues: Filming Amines Episode 80: Show Notes Last year I had the pleasure of speaking at the AWT Conference in Orlando, Florida. I thought the information I shared during the conference would make a good show. For your sake, I hope I'm right. As I am sure you know by now, I love to trust but I insist on verification. For example, when someone told me about using the SperiPen for phosphate digestions, I did and experiment to verify the information I received. You can hear all about what I did with this on Episode 47. So, using the same methodology, I decided to test the information I was receiving about Filming Amines in the same style. Water treaters never have a problem giving their opinion on what they think of something. Just ask one! However, I do think we have an issue with explaining why we have such an opinion. Especially when it comes to giving enough information for others to make decisions based on such an opinion. Nation! It is my goal to get you to think on this show! My commitment to you is that I will get you started, but you then need to take that information and verify it for yourself. Enjoy the "podcast version" of my AWT presentation on Filming Amines. Key Points From This Episode: AWT Annual Convention & Expo 2018 [0:00:49] Filming Amines Testing [0:01:19] Steam Boilers [0:04:52] Closed Loops [0:05:50] Corrosion Coupons [0:10:17] Nitrite Test [0:13:19] Resolving System Leaks [0:30:02] Cooling Tower testings [0:41:33] And a lot more! Tweetables: "The hotter the surface is the better the Filming Amines work!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines "I hope that this helps you understand how we set up a test for Filming Amines." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines "Just because we have good results in our Filming Amines test does not mean that you're going to have the same results in your system because you might have totally different parameters." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines "The better you know the test, the better you're going to interpret the results. And the better you interpret results, the better you're going to run that program for your customer." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines Links Mentioned in Today's Episode: AWT Presentation 2018 046 The One About Phosphate Testing Steri Pen 075 The One that's All About Corrosion Coupons

079 The One with The Waste Water Guy (Part 2) Episode 79: Show Notes Nation! you ask for it, so here it is! An Episode series on Waste Water. Every year the Association of Water Technologies (AWT) offers a training seminar on waste water. The trainers that donate their time are top notch. They explain everything a beginner would need to know to begin a career in waste water treatment. Unfortunately, not everyone can attend these seminars. So, in an attempt to deliver to the Scaling UP! Nation! a piece of what you get at the that training, my friend Kevin Cope of (insert his company) was gracious enough to come on Scaling UP! H2O and take us through a complete survey of a water plant. I know this episode will be one of your favorites. So, buckle up! Your about to be transported into a water plant though the expertise and experience of Kevin Cope. Key Points From This Episode: Waste Water Treatment Survey [0:01:11] Collecting Data and more [0:02:03] Getting to know your operators [0:03:15] Samples and Test [0:05:12] Competing from yourself [0:15:13] Feed Systems [0:15:46] AWT App (Waste Water Calculations [0:17:34] Know the numbers [0:20:19] Things to consider when doing field trials [0:23:40] Waste Water vs Boiler Cooling Water [0:31:08] And a lot more! Tweetables: "Make sure you always follow those procedures and make sure you get it right before you move on to the next step." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "Find your own way of doing it, and stick with it for as long as it's correct." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "Know and understand what your plan is when going to a plant. Don't just jar test the jar test!" @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "Understanding all aspects of our markets, not just waste Water Industry but ALL." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy I hope that you use today to make whatever you're doing 1% better. If you can just get 1% better each and every day, imagine where you're going to be at the end of the week, month or year." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy What are you going to do today that was better than you did yesterday? - @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy Links Mentioned in Today's Episode: Kevin Cope Company Website: https://www.brenntag.com/ Kevin Cope on LinkedIn: https://www.linkedin.com/in/kevin-cope-5b50651b/

078 The One with The Waste Water Guy Episode 78: Show Notes Nation! you ask for it, so here it is! An Episode series on Waste Water. Every year the Association of Water Technologies (AWT) offers a training seminar on waste water. The trainers that donate their time are top notch. They explain everything a beginner would need to know to begin a career in waste water treatment. Unfortunately, not everyone can attend these seminars. So, in an attempt to deliver to the Scaling UP! Nation! a piece of what you get at the that training, my friend Kevin Cope of (insert his company) was gracious enough to come on Scaling UP! H2O and take us through a complete survey of a water plant. I know this episode will be one of your favorites. So, buckle up! Your about to be transported into a water plant though the expertise and experience of Kevin Cope. Key Points From This Episode: Learning more about Kevin Cope [0:02:01] Complete Waste Water Process [0:04:38] What to do and expect during Waste Water Survey? [0:09:44] Clarifier [0:18:04] Coagulant & Flocculant difference [0:19:29] Secondary Clarification [0:24:45] And a lot more! Tweetables: "Welcome to the best and most listened podcast! Scaling UP! H2O." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "To me this is really the essence of what we do at the training at the AWT. Give the folks some kind of idea when they walk in." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "When you're going to a plant, ASK! (What are you doing here? What are you trying to remove? What are these equipment use for)." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy Next week with Kevin Cope (Part 2): We are going to talk about what a Water Treatment Professional needs to do now that they know what's inside the plant and much more! @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy Links Mentioned in Today's Episode: Kevin Cope Company Website: https://www.brenntag.com/ Kevin Cope on LinkedIn: https://www.linkedin.com/in/kevin-cope-5b50651b/

077 Pinks and Blues Episode 77: Show Notes Water treaters run test. That's a fact. However, the tests should never run the water treater. How well do you know your tests? Do you know how they work? Do you know how to tell when your tests are "lying" to you? Many of you have written in asking about specific testing questions. Today's show will not only answer those questions but hopefully get you to start questioning every test that you run.

076 The One with the Consulting Client Episode 76: Show Notes Have you ever wondered what would happen if someone found out about your short comings? Maybe they could: expose you, take your business, tell your boss or even make fun of you. Or maybe they could help you overcome those short comings? Many get a frightened felling by the prospect of someone finding out we don't know something, or that we are not the best at a particular area. That's normal. The thing that makes someone get better at that area is what they do once they have that feeling. Don't let fear or pride get in the way of making yourself better. I've been in water treatment for well over 20 years. If there is one thing I can say for sure about our industry, it is people in our industry go out of their way to help others. Time and time again, I have seen competitors help a fellow competitor just because they asked. I can't say for sure, but I don't think this is true for other industries. So, the next time you are worried about not knowing something, remember this, there are people out there that want to help you better yourself and better the industry, don't let pride or fear get in the way of that. Now, you want to find out what you don't know you don't know; you have two options: 1. read about it, 2. ask someone about it. My preference has always been both. Reading about something allows me to start to know the topic better. Where working with someone allows me to use their experience to help me with my lack of experience. When you work with someone, they may charge you for their time and access to their expertise. If they do, the term we give them is a consultant, if they don't the term I give them is a mentor. Each have their merits as you will learn from my interview today. My guest is Brian Waymire of Innovative Water Consulting. Brian is a consulting client of mine. Join me as I talk to Brian about our relationship, why he hired me, what I did for him and how we work together today.

075 The One that's All About Corrosion Coupons Episode 75: Show Notes If you are an industrial water treater, most likely you have seen a corrosion coupon at some point. However, if you haven't, today's episode will teach you all about them. I remember a time when I placed an ad for my corrosion coupon lab in an industry magazine. After we created the layout for the ad, the sales rep called me to tell me I forgot the "coupon" in my graphic. The graphic I created featured 3 corrosion coupons. He wanted to know what discount (coupon) I was going to offer people who used my corrosion coupon lab. I thought that was funny. It also gave me the prospective that corrosion coupons tell you how much metal is being taken off of the system. Finding this information out quickly can save you a ton of money on your heat transfer equipment. So maybe the sales rep was on to something. Corrosion coupons are very inexpensive ways that you can measure metal lose in a system you are treating for corrosion protection. Because they are inexpensive and easy to use, you can use them to pro-activity make a change in your program based on their results. In my career, I have analyzed 1000's of corrosion coupons. Do anything enough, and you get pretty good at it. Scaling UP! H2O has received a large amount of questions around corrosion coupons. I normally answer a few questions from the audience on Pinks and Blues episodes. Since there were so many corrosion coupon questions, I decided to make it an entire show on everything you ever wanted to know about corrosion coupons. Join me as I talk about corrosion coupons from A(l) to Z(n). Key Points From This Episode: What's Corrosion Coupons? [0:01:01] Corrosion Coupons Analysis [0:02:35] Types of Corrosion Coupons [0:07:40] Corrosion Coupons Standards [0:12:35] Guidelines [0:30:55] Analysis [0:31:16] And much more!

Water, Water everywhere... Well, is it really? As a Water Treatment Professional, we have a professional responsibility to look after this valuable resource. It's not just a responsibility, it is in the DNA of our job. Water Treatment is the original "Green" profession. We were Green before anybody ever thought about being Green, even Kermit. If we do our jobs properly, we have a tremendous opportunity to reduce the amount of water our systems use. And that's being Green no matter how you define "Being Green" green /ɡrēn/ Utilizing the smallest amount of resources possible Saving money by reducing the amount used Our guest today is Kathy Nguyen of The Cobb County Water System. Cobb county is a suburb of Atlanta, GA. Join me as I speak with Kathy about water and get some ideas of what we can do to be more green. No matter how you define it. Kathy Nguyen graduated from Berry College with a BA in Speech/Communications. She studied Environmental Management at the University of Maryland. She has been with Cobb County Water System for since 2001. In 2004 she became the Water Efficiency Manager, where she developed, implemented and manages the Water Efficiency Program. In 2009 she became the Senior Project Manager for Water Resources. She is currently the Customer Service Division Manager. She is a member of: American Water Works Association, Georgia Association of Water Professionals, Technical Coordinating Committee for Metro North Georgia Water Planning District, Department of Community Affairs WaterFirst Adjudication Team, Technical Advisory Committee for both the State-wide Water Plan and the State-wide Water Conservation Plan, Past-Chair of the Alliance for Water Efficiency Public Education and Outreach Committee, the Georgia Water Wise Council the Georgia Section of American Water Works, The Irrigation Association SWAT Promotional Working Group. Timestamps Water Efficiency [0:00:26] Statistics [0:04:13] Climate Issues [0:07:22] Conserving Water [0:09:26] Green Buildings AND LEED [0:11:23] Tips from Kathy [0:12:31] High Efficiency [0:15:43] Water Quality [0:17:00] Legionella [0:21:09] Cooling Towers [0:22:02] Quotes "Being on the Water Treatment Industry, we have a huge impact on what we can do to conserve this vital resource." - Trace Blackmore "Having a clean water and a sufficient supply of it is a partnership between us and them." - Kathy Nguyen "If you do your part and you maintain your home plumbing system and you are as efficient with that water as much as possible. Then we do our part to make sure we protect your supply and the water we deliver to you is safe." - Kathy Nguyen "My hope is that we take a little something and do something with it." - Trace Blackmore "What is the one small thing that we can put into action that we were reminded of today and we are going back and be part of the solution?" - Trace Blackmore Links Mentioned Kathy Nguyen on LinkedIn Kathy Nguyen on Twitter

AHSRAE and AHR combine their efforts to put on one tremendous trade show. Many of us in the Scaling UP! Nation! are not able to attend conferences such of this. So, me being the nice guy that I am, take you onto the tradeshow floor via Scaling UP! H2O. Join me as I talk to both vendors and water treaters so you can start thinking about that next thing that will help you succeed with a particular client. Timestamps: ASHRAE AHR Convention [0:00:15] L.A.W. [0:01:33] Water Boiler [0:05:11] Indoor Air Qualities [0:06:34] Fluid Coolers [0:09:49] Compact Glycol Field System [0:11:55] EVAPCO Water Savers [0:12:30] Legionella Cube [0:13:54] Largest Cooling Tower [0:15:19] Quotes: "I can't believe how large this show is (ASHRAE AHR Convention). There has to be at least 2000 vendors exibiting on this trade show." - Trace Blackmore "We can all get better, together!" - Trace Blackmore "Never overlook an opportunity, anything that you can do to make yourself better will make the industry better. And then that just makes everything we touch gets much better." - Trace Blackmore Links Mentioned in Today's Episode: EVAPCO, Inc. WARE, Inc. SPX Cooling Technologies, Inc. Masters Company, Inc. Tower Tech Spartan Bioscience Inc. J.L. Wingert Company

If you have ever been in a manufacturing facility, you've probably seen something from the LEAN process, even if you didn't recognize it. LEAN is mostly thought of at a "streamlining" system used in the world of manufacturing. And this is how I thought of it. Our guest today is Jason Burt of EHIIP Consulting. And I know what you are thinking, Why are we talking about LEAN, we are water treaters? And that's where I was too, until; I learned more about LEAN. LEAN is a problem-solving tool that can be used for anything, not just manufacturing. Since it originated in manufacturing, that's what it is always associated with. Join me as I lean more about the LEAN process and get tips from Jason on how to make ones I've already implemented better. Jason Burt works with business leaders to take a holistic view of their company and use the lean manufacturing strategy developed by Toyota to drive growth, profitability, quality, and any key performance indicators (KPIs) that a company needs to succeed. Jason had the amazing opportunity to receive coaching and mentorship from Toyota on lean principles for over 19 years, and has continued to learn as a business owner. His career has progressed through many functional areas; operations management, supply management, distribution, logistics, dealerships, engineering, and quality in both commercial and healthcare markets while working for large organizations. In each of these areas, he was able to show high-level results to the business through a balanced strategic focus with a "hands on" day-to-day approach. Since venturing into the entrepreneurial world, Jason has had the opportunity to work with many fascinating companies and to help them achieve new potential in terms of business strategy and culture development. Jason's consultant business Evolve Holdings is focused on Investing In Potential. They believe potential is found in leaders, businesses, products, cultures, industries, and places we haven't even been looking yet. Timestamps AWT Annual Training [0:00:42] GOALS [0:02:58] Problem Solving [0:04:25] LEAN Production [0:06:12] How LEAN can help the Water Industry? [0:09:08] LEAN on acquiring customers [0:10:34] Manufacturing [0:14:02] Developing Metrics [0:17:12] Kanban Cards [0:26:33] Sales Process vs. LEAN Process [0:34:16] How do we know what we need to start measuring? [0:48:46] Quotes "It is my hope that you are skilled or becoming skilled to find what the proper issue that really needs to be identified and then solve!" - Trace Blackmore "LEAN is not just a manufacturing process." - Jason Burt "Whenever someone goes to that problem solving process, it's also self-development." - Jason Burt "Whether you solve a problem or whether you fail in that moment, you're learning something!" - Jason Burt "Figure out the sales funnels before going to LEAN." - Jason Burt Links Mentioned Audible Jason Burt's Website Jason Burt on Facebook Jason Burt on LinkedIn Toyota Production System: Beyond Large-Scale Production by Taiichi Ohno The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer by Jeffrey Liker LEAN Startup by Eric Ries

As an industrial water treatment professional we all need water to do our jobs. But because of our jobs we have a tremendous opportunity to lead the way in reducing the usage of this valuable resource. I am delighted to say that the Scaling UP! H2O podcast is reaching many nations and getting the attention of water treaters all over the world. Because of this we were contacted about a water delegation coming up in Israel. Israel is extremely innovative in water technologies. And if you have every stopped to look, many of the new water technologies we use today came from Israel. Join me as I speak with Gili Elkin, General Partner at Israel - Colorado Innovation Fund. Together we will learn about how water treaters coming together can change how we use water on this planet we all share. (Habit 6 Rules!) If you wish to reach out to Gili Elkin email her at [email protected]. KANDO provides a smart water solution that detects early stage water events within the upstream wastewater network and offers real-time insights for the water management team to help them prevent harmful events damaging the network and wastewater treatment plant process. Kando's solution enables water utilities and industrial customers the ability to sense, detect, react to water events, such as early stage pollution, in real-time. Kando game-changing IoT solution is offered as a cloud based SaaS solution together with our unique wireless hardware measurement units that allow collecting real-time data from the sewage network. Our innovative, proprietary machine learning and data analytics tools enable our customers to see their network in a way that has never been previously possible. Gili is a General Partner in the Israel – Colorado Innovation Fund, investing in Israeli innovative companies in the water/energy/transportation sectors and supporting their scale up in the US market through Innosphere, the leading technology incubator in Colorado, and a General Partner in the ICI Fund. Gili is also the founder of the Israel – US Water Initiative, a platform that connects between US organizations and between Israeli companies with groundbreaking solutions for the water industry, with the goal to overcome water scarcity challenges all over the world. The initiative is supported by the Israeli government, by a couple of US states and by AWWA and has an advisory committee composed from leading US utilities and water organizations. Gili is an Israeli lawyer; she holds LLB and BA dual degree (in Law and Business) from the Hebrew University of Jerusalem and an MBA degree from the Graduate School of Business at Stanford University. Timestamps: Enhancing your careers [00:34] Water Delegation in Israel [01:58] Technologies from Israel [04:26] Water Management [08:06] Water Delegation Goal [10:48] Delegation Agenda [13:35] ASHRAE [18:08] AWT Technical Training [18:29] Quotes: "Everything starts with education." - Gili Elkin "Start educating kids at a very young age to cherish every drop of water." - Gili Elkin "The fact that people are reaching out to me through my podcast and it is allowing people to come together, to share ideas, and to spread ideas is awesome!" - Gili Elkin "Synergy is when two or more people get together and create a result that's much bigger, that's much stronger than either one could create by themselves." - Gili Elkin Links Mentioned: 067 The First One of 2019 Gili Elkin on LinkedIn Israel-Colorado Innovation Fund KANDO AWT Technical Trainings 7 Habits of Highly Effective People

When was the last time you spent time out of water treatment to work on water treatment? Sometimes you must take yourself out of the work you are doing so you can do the work you are doing better. The AWT's Technical Training is the best opportunity available for this purpose. Whether you're a professional in the water technology field, a supervisor, or the owner of a company, the Association of Water Technologies (AWT) Technical Training Seminars are an investment that will pay off. Professionals — We will teach you the latest technologies and best practices that will help you advance in your career. Supervisors — You'll benefit from your staff's increased knowledge and productivity. Company Owners — Your company's reputation, customer loyalty, and bottom line will soar as your employees provide your clients with better service and you see increased sales. Courses Available Sales Training Recognizing that everyone in the water treatment industry is actually selling, this course will take you from the basics to a full understanding of the process as it relates to this industry. This interactive "how to" session will give you the practical knowledge you will need to develop yourself, your business, and your brand. You will learn about basic and advanced marketing, including how to identify your company's values and discover and develop your brand image. Polymeric-Membrane Separation Technologies RO/Ultrafiltration Training This one-day in-depth course is suited for anyone looking for a better understanding of commercial and industrial reverse osmosis, ultrafiltration, EDI, or related membrane technologies. Fundamentals and Applications Training The Fundamentals and Applications course is designed for service technicians new to the industry. This highly interactive class brings the mechanical room into the classroom and focuses on real-world examples; attendees learn directly from leaders in the industry as well as their peers. The curriculum allows for question and answer sessions and fosters learning in a collaborative environment, providing attendees with the knowledge and theory behind the "whys" of their role in water treatment. Water Treatment Training This intensive three-day training covers regulatory and safety issues, water chemistry and testing, calculations, boiler water treatment, cooling water chemistry, advances in Legionella methods and regulations, and much more. Wastewater Training (Every other year) This comprehensive three-day course will cover all aspects of wastewater treatment, including influent and effluent clarification, solids removal and dewatering, chemical application, and how to screen products for application. If your company has passed on wastewater treatment applications because you lack the knowledge to take advantage of these opportunities, now is the time to gain this knowledge and expand your business potential! Visit www.pearsonvue.com/awt for more information. Questions answered in this episode: I've already been, should I go again? Should I go to both (east and west) How do I make the most out of going? How do I convince my boss to make the investment in me? How do I ensure my employees pay attention and bring something back? When should I schedule my CWT Examination after taking the seminar? Timestamps: 2019 Goals [0:00:28] Technical Trainings [0:01:15] Questions you have before certification [0:01:51] Upcoming Agenda/Schedule [0:03:02] Opportunities from Technical Training [0:07:05] Common Questions [0:09:12] Best Legionella Seminar [0:21:36] Quotes: "The people attending the training seminars are your peers and if you are going just to learn, you are missing 50% of the opportunity there. Take time to meet them." -Trace Blackmore "There are people that can help you be a better water treater and you can help them be a water treater as well." -Trace Blackmore "When you start investing in yourself (with time/money/keeping commitments to yourself), there is only one thing that can happen. You become better in what you are trying to do." -Trace Blackmore

Making 2019 a great year! On today's Pinks and Blues episode we will be answering the following questions: Q: How do I make 2019 better than 2018? What am I not seeing that can help me do that? Q: Did you celebrate your accomplishments of last year? Q: Did you discover why you were success on your accomplishments and why you were not on what you did not accomplish? The reason this works so well for me is because 1.) Who doesn't like to be recognized for their accomplishments and you should recognize yourself for creating a goal, coming up with a plan, working the plan and finally completing it. With everything that goes on day to day, you did it! You got it done and that needs to be celebrated. In general, we don't celebrate ourselves enough. 2.) Life will tell you what will work and what will not work. SO, the questions is: are you listening? Things that worked well, should be repeated- because they worked. Things that didn't work well need to be recrafted so that you can find out how to make them work using the reason they didn't work as a rebuilding point. I mention the planning tool SMART to help define your goals. If you missed that go back to my first show this year, scaling uph2o.com/67 to list to that. However SMART stands for: Specific, Measurable, achievable, relevant, time bound and I have a downloadable chart to help you with this at scalinguph2o.com/smart. Q: Trace one of my goals is to read more, can you please share your recommended reading list? https://scalinguph2o.com/ and under resources select top picks (affiliate links) Audible The 7 habits Turn the ship around The five dysfunctions of a team Good to great The advantage Traction (over 30 books) Q: When it comes to goal setting, I never get anything completed that I set out to. My job keeps me so busy that I have given up trying to even create goals. I'm stuck , I'm frustrated... What should I do? Don't feel alone. We have all been there, if someone tells you they have never felt that same way, they are lying. Don't give up! - Don't give up on making yourself better and happier. - When you accomplish things, you deem valuable in your life, your life gets better. - Your self-esteem increases, your confidence increase, your knowledge increases. - This helps all of your relationships, including the one with yourself. All this sounds great. Right? so what do you do with all of that I just said? Let me give you some handles for that. Life is about decisions. Decisions can be good or bad. Chick Fil-A | Leadercast | Andy Stanly #1 I will not lie to myself even when the truth makes me feel bad about myself. #2 I will prioritize what I want most over what I want now. #3 I will not lead myself by myself Timestamps Making 2018 better than 2019 [0:01:41] Things to change for 2019 [0:03:24] Planning your goals [0:04:28] S.M.A.R.T Tool [0:06:23] Reading List [0:07:02] Commitments [0:15:00] Quotes "Everything that we touch better when we get better!" - Trace Blackmore "Some plans fail because people really don't explore what the costs is to get a certain goal to come true." - Trace Blackmore "Everything we do is a lesson if we care to sit down and learn it!" - Trace Blackmore SMART TOOL: Specific | Measurable | Achievable | Relevant | Time-bound" - Trace Blackmore "Here's are my recommended reading list: https://scalinguph2o.com/resources/top-picks/. " - Trace Blackmore

No matter what type of business you are in, we all share one universal issue: How do we find the "Right People" to hire? For those of you that don't know, I define" Right People" as people who enhance our culture. I speak about this in more detail in episodes 44 and 45. Finding new "Right People" is an issue we are currently faced with at my company, Blackmore Enterprises, Inc. The good news is we are growing, the bad news is we are having issues with finding the "Right People" to help us fulfill our company's mission. So, what do you do to find these "Right People?" We have tried job boards, social media, word of mouth and colleges. That being said, we have never tried using a company that specializes in finding talent to go out and find these "Right People" for us. Being curious about this possible avenue, I decided to interview a "headhunter" on the podcast. Many have written in asking questions about finding new talent so I figured why not the Scaling UP! Nation! learn along with me. Please enjoy my interview with Chase Squires. Chase Squires is a Professional Staffing Consultant with Spencer Ogden, specializing in helping Water, Wastewater and Environmental companies strategically grow with highly qualified personnel within niche avenues in the industry. Timestamps Where do you go to get the right people? [0:00:47] What is a Headhunter? [0:04:03] Company Culture [0:11:32] Why do people leave the water industry [0:20:18] AWT [0:24:25] Millennial's [0:26:02] Process on how to hire people [0:29:32] Why should we use a Headhunters? [0:32:24] Realistic Expectation [0:43:30] Customer's characteristics [0:44:20] Quotes "70% out of the 2000 Millennial's in the survey said that they would quit a job if it lack high performance and didn't have fast technology." - Chase Squires "If you're showing up to an interview make sure you have what you need and look professional." - Chase Squires "As an employer, continue to open up barriers and don't keep people stuck in the corner in a position. Give people room to grow." - Chase Squires "Growing from within culture needs to come back and it needs to make a big impact." - Chase Squires "Somebody once told me that hiring is the same exact word as scaling. It means, when everything was working perfectly in your company you are going to multiply that out!" - Trace Blackmore "Make sure that there is proper trainings and documentations so your employees are set up to succeed." - Trace Blackmore Links Mentioned Chase Squires on LinkedIn Chase Squires Company Website Jobs in the Water Treatment Industry

Happy 2019! My personal mission statement is: To make each day better than the last! What are you going to do to make this year better than last year? Here are some things that might help you coming up in 2019 in the water treatment industry: January * ASHRAE Conference (American Society of Heating Refrigeration and Air Conditioning Engineers) - January 14-16, 2019 | Atlanta, GA * ABMA Conference -January 18-21, 2019 | Palm Beach Gardens, FL February * CTI Conference (Cooling Technology Institute) - February 10-12, 2019 | New Orleans, LA * AWT Business Owners Meeting (Association of Water Technologies) - Februart 21-22, 2019 | New Orleans, LA * AWT Technical Training (Association of Water Technologies) - February 27 - March 2, 2019 | San Diego, CA March * NACE Conference (National Association of Corrosion Engineers) - March 24-28, 2019 | Nashville, TN * AWT Technical Training (Association of Water Technologies) - March 27-30, 2019 | Annapolis, MD April * IFMA Conference (International Facilities Management Association) - April 8 -10, 2019 | Atlanta, GA * WQA Conference (Water Quality Association) - April 23-25 2019 | Las Vegas, NV June * Aquatech China - June 3 -5, 2019 | Shanghai, China * AWWA Convention (American Water Works Association) - June 9-12, 2019 | Denver, Co * IWA (International Water Association Conference) - June 10-14, 2019 | Edinburgh, UK * BOMA International Conference (Building Owners and Managers Association) - June 22-25, 2019 | Salt Lake City, UT September * AWT Annual Convention (Association of Water Technologies) - September 11-14, 2019 | Palm Springs, CA November * IWC (International Water Conference) - November 10-14, 2019 | Orlando, FL * Green Build 2019 (United State Green Building Council) - November 20-22, 2019 | Atlanta, GA Each of these organizations have: Publications, newsletters, committees you can join and certifications you can aspire to get What can you get out of one of these organization to help you make the water treatment industry better? Goal setting: Process for setting goals: (not resolutions) Celebrate accomplishments you made last year Revisit how you accomplished those tasks: What did you learn? What would you do better if you did it again (what advice would you give someone)? What do you want to accomplish this year? Maybe its one large item or 5 small ones SMART it! S-M-A-R-T Specific: State specifically what you want to accomplish. A specific goal is distinct and defined. Who is involved? What do I want to accomplish? Where will it be done? Why am I doing this (reasons and purpose?) Which constraints and/or requirements do I have? Measurable: How will you demonstrate and evaluate the extent to which the goal has been set? How will it start and when will you know it is finished? What are the tasks involved with this goal? How much, how many, how will I know my goal is accomplished? Achievable: Stretch and challenge goals within your ability to achieve the desired outcome. Is the goal reasonable enough to be accomplished? How so? Make sure the goal in not out of reach or below standard performance. Relevant: How does the goal tie into your key responsibilities, vision and overall worthwhile to your needs? Is the goal consistent with other goals you have established and fits in your immediate long term plans? Does this goal help achieve a bigger goal? Time-Bound: Your objective should include a time limit. A finite start and end date. Set deadlines on the main goal and the intermediate tasks/goals that need to be completed in order to complete the main goal. This will create a sense of urgency and prompt you to have better time management and accountability around the goal and to your team. Timestamps What are the things to do for 2019? [0:00:37] Industry Related Organizations [0:00:54] Review from last year [0:01:15] Personal Mission Statement [0:01:45] How important certification is? [0:10:25] Goal Setting for 2019 [0:11:09] S.M.A.R.T [0:13:48] Quotes "Take a moment and acknowledge all the things you've done and what you learn from those and then apply that to what you are going to do this year." - Trace Blackmore "End each day knowing that it was better than the last!" - Trace Blackmore "Continues learning and using those learnings to make tomorrow better." - Trace Blackmore "A GOAL without a PLAN is simply a DREAM. A DREAM, when you wakeup simply evaporates and you forget about them. So don't forget about your dreams, plan and execute them!" - Trace Blackmore Links Mentioned SMART Audible Finally, what do you want Scaling UP! H2O to bring to you in 2019? Topics Questions Guests Sweeten the deal: I have decided to reward those who help me by giving away t-shirts to people who record their voices for questions on the show. Go to https://scalinguph2o.com click on voicemail button on the right side of the page. Record your question and if I use it on the show, you will get a Scaling UP T-shirt. Make 2019 better than 2018 Make yourself better than you were yeste

S-C-O-L-L Success: 39 shows this year Jumped from 5000 to 9000 subscribers Started the weekly format Challenge: Need more material for the weekly format Had to change my production routine to accommodate the weekly format Switch podcast hosting server because we were so popular Opportunity: Asked to speak in China Enhancing the website to make it easy for listeners to use Spoke with one of my heroes, Captain David Marque Meeting so many people from the podcast Lessons Learned: The vision I had for the podcast has changed so much since April 2018 - 2 people on staff - Monthly to weekly - Practice makes better (listen to episode #1) What I have done personally this 2018: Read (listened to 44 books) -Implemented at least one thing from each of them Joined a mastermind group Personally, reached out to people that I want to meet and ask them to meet -David Marquet -Jesse Itzler Started working with a trainer and start really paying attention to what I eat - Being diabetic - Possibility of coming off medication Helped 4 companies be better at treating water - Took what they already know and had and taught them how to use it better. - Reading P and L balance sheet and cash-flow statement Received thank you about how much more profitable they are and happier the people in their company are Spoken at 6 events this year Asked to serve as chair of the BTO (Building Trade Organization) within BOMA GA - David Vinces - This really is a first I started working with kid at my church - Camp Hearing from so many scaling up listeners about how this show motivates them 2019 The forecast (quantum run) 5G will start taking over our networks GM will release their seal driving cars Game of thrones Season 8 Harley Davidson will release there first electric motorcycle (livewire) Volvo will on release new car models' electric motors Foldable phones will make a comeback The internet will overtake TV in terms of minutes consumed An economic recession Star Wars Episode 9 Timestamps What 2018 meant for this show? [0:00:12] How we started [0:02:24] SCOLL [0:03:12] Water Expo Opportunity [0:08:47] Enhancing the website [0:09:22] Achievements [0:13:03] Multitasking is a NO [0:16:10] MasterMind Group [0:17:31] Transit [0:27:29] Predictions for 2019 [0:29:27] Quotes "Ultimate Goal: Make this industry better!" - Trace Blackmore "I hope you take a couple of moments. Think about how your going to be better for 2019." - Trace Blackmore "What are the accomplishments in 2019 year that can allow you to be better. And celebrate it when you get it done!" - Trace Blackmore Quotes 029 The One with the Submarine Captain 056 The One with The Building Engineers Perspective Audible Scaling UP! H2O Resources Page Turn the Ship Around The seven Habits of highly effective people The ONE Thing The Mastermind Living with a SEAL Thanks for a wonderful year and thanks for helping get 2019 started off great. See you next year folks !