Scaling UP! H2O

Welcome to another exciting episode of Scaling UP! H2O, the podcast that's taking you through Industrial Water Week 2023! I'm your host, Trace Blackmore, and today, we're diving deep into the world of boilers on this special "Boiler Tuesday" episode. In honor of Boiler Tuesday, we're revisiting Episode 318, where Ritchie Ware and Steven Taylor from WARE shared their insights on the power of steam and its immense impact on our daily lives. These guys make boilers fun, and their materials are fantastic for training, even for those who aren't technically inclined. Steam is everywhere, and most people don't realize just how crucial it is. It's in your carpet, your drywall, your appliances, your food, and so much more. If we removed steam from the equation, our lives would look drastically different. We need more people to understand the significance of what we do in this industry. This is a rewarding field, but it's not without its challenges. However, it's a trade that makes a real difference, and the heart of many industrial operations is the boiler. When that boiler goes down, no matter how great your team is or how fantastic your products are, everything grinds to a halt. It's a reminder of the vital role we play in the world. So, let's make it our mission this week and beyond to invite more people into this incredible industry. Let's keep celebrating, learning, and growing together. And don't forget to share your boiler photos with the hashtag #IWWeek23. Join us tomorrow for another episode dedicated to "Cooling Wednesday." Until then, keep scaling UP! in the best industry in the world – Industrial Water Treatment! Your roadside friend as you drive from client to client, -Trace Blackmore, CWT Timestamps 0:01- Trace Blackmore welcomes you to Industrial Water Week's Boiler Tuesday 6:19 - Ritchie Ware and Steven Taylor of WARE on the power of steam 12:45 - Detective H2O in The Case of Standing Quotes "Stack temperature is the quickest way to find out if we ever have a heat conversion problem." - Steven Taylor "I wish everybody understood how important steam is." - Ritchie Ware Connect with Scaling UP! H2O Email Producer: [email protected] Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Links Mentioned Free Industrial Water Week Resources Industrial Water Week Episode 318 Boilers: Handling Pressure Like the Pros WARE's website www.wareinc.com

Welcome to the Scaling UP! H2O podcast, your go-to source for all things industrial water treatment. I'm your host, Trace Blackmore, and I'm thrilled to kick off this year's Industrial Water Week 2023 with a bang! This year marks our 6th year celebrating our industry's favorite holiday, and we're making it extra special by bringing you a brand new episode every single day this week. We're raising the bar of the water treatment industry on this Pretreatment Monday with past guest, Wes Bryne, the esteemed author of "Reverse Osmosis." As Wes shares, "The particular Pretreatment, of course, will have a lot to do with the quality of the incoming water and how bad it is for that RO system if we had to put it in the RO system." The importance of proper Pretreatment cannot be understated, and Wes provides invaluable insights into its impact on system efficiency and longevity. But that's not all! We've got an exclusive Detective H2O story titled The Case of Normalization written and presented by industry favorite, James McDonald. In the entertaining and educational story, James reminds us that, "Reverse Osmosis systems are a great technology, they can save a ton of money in boiler fuel costs and water costs." At Scaling UP! H2O, our mission goes beyond merely expanding your knowledge; we're dedicated to kindling enthusiasm and inquisitiveness about the diverse careers and professional possibilities within industrial water treatment. As we mark Pretreatment Monday, we invite you, our listeners, to unite with us in amplifying awareness about this amazing industry. Whether you're considering a fresh career path or you've recently donned the graduation cap, the realm of industrial water promises boundless avenues for professional advancement. And here's a challenge for all you wonderful listeners: Take a moment today to reflect on your career journey and send a heartfelt thank-you card to the people who helped you get to where you are today. Because just like the world of industrial water, gratitude flows in all directions. Join us in celebrating Industrial Water Week 2023, and get ready for an enriching week ahead. Your roadside friend as you drive from client to client, -Trace Blackmore, CWT Timestamps 00:01- Trace Blackmore welcomes you to Industrial Water Week's Pretreatment Monday 07:30 - Clip with Wes Bryne from Episode 35 about Pretreatment 11:15 - Detective H2O in The Case of Normalization Connect with Scaling UP! H2O Email Producer: [email protected] Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Links Mentioned Free Industrial Water Week Resources Industrial Water Week 317 Cracking the Code of the Workforce Crisis: Understanding the Demographic Drought with Ron Hetrick 300 Building the Best Multigenerational Workforce, Part 1 with Chris Yee 301 Building the Best Multigenerational Workforce, Part 2 with Chris Yee 035 The One with RO Expert, Wes Byrne Reverse Osmosis: A Practical Guide for Industrial Users by Wes Bryne

Welcome back to a special re-airing of the most popular episode from 2022 on Scaling UP! H2O - the Pinks and Blues series titled "Cooling Towers, Part 1." I'm your host, Trace Blackmore, CWT, and we're taking a deep dive into the world of Cooling Towers. For our newer listeners, Pinks and Blues episodes are our team's favorite way of answering our listener's burning questions, and this time, we're tackling a question that's crucial to anyone involved in water treatment: "What are the dos and don'ts of cleaning a Cooling Tower?" But before we can uncover those important dos and don'ts, we need to truly understand what a Cooling Tower is and why its maintenance is so vital. Cooling Towers are the unsung heroes working behind the scenes, responsible for the efficient exchange of heat in various industrial processes. This episode marks the beginning of a favored two-part series where we explore the ins and outs of Cooling Towers. So fasten your seatbelts, because we're about to embark on a knowledge-packed journey that will transform the way you think about these vital components of heat exchange. Why should you care about keeping your Cooling Towers in top shape? Well, I'll tell you why proactive maintenance matters and how neglecting these systems can lead to decreased efficiency, higher energy costs, and even safety concerns. As I always say, a Cooling Tower that's not operating at its best is a missed opportunity for optimal heat transfer. Throughout this episode, we'll be unraveling the intricacies of Cooling Tower performance and the fine balance between chemical treatments and mechanical processes. Remember, it's all about achieving that perfect "quadrinity" for the best results. Your roadside friend on the journey to better water treatment, Trace Timestamps 1:00 - Trace Blackmore welcomes you to the most popular episode from 2022 6:30 - Upcoming Events for Water Treatment Professionals 12:00 - Answering Listener Questions What do we need to know about cleaning a Cooling Tower? What is a Cooling Tower and how does it work? What does it mean when "a Cooling Tower is not running efficiently?" How do you stay safe when inspecting a Cooling Tower? What is the ripple effect when a Cooling Tower isn't working properly? How often should we clean a Cooling Tower? What is Cooling Tower Quadrinity? Why a filter is important 38:00 - What do you want to hear about on future podcast episodes? 41:00 - Periodic Water Table With James McDonald Quotes: "Less surface area for the water to come in contact with the air means that the Cooling Tower is less efficient as a heat exchanger." - Trace Blackmore "A Cooling Tower is a heat transfer device because it allows air to interface with water, and that interface is the heat exchange." - Trace Blackmore "If there is dirt and debris in that tower somewhere, it's not allowing us to be efficient." - Trace Blackmore "A non-efficient heat transfer device is not doing a very good job at transferring heat." - Trace Blackmore "A successful Legionella program is not that you have no Legionella in the system ever, it's that you know how much Legionella is in the system." - Trace Blackmore Connect with Scaling UP! H2O Email Producer: [email protected] Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Links Mentioned 004 It's Not Easy Being Green! (the episode with Charlie Cichetti) The Tim Ferriss Show (Podcast) Episode 240 Pinks and Blues: Cooling Towers, Part 2 The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald I tried to think of a bromide to say with this one, but my brain had no reaction. How soluble is sodium bromide? Is sodium bromide itself a biocide? If not, how is it used for microbiological control? When mixing sodium hypochlorite and sodium bromide, what is the theoretical mixture ratio to achieve complete conversion? Should an excess of sodium hypochlorite be fed to ensure complete conversion? What if you want a mixture both hypochlorous acid and hypobromous acid? What ratios of sodium hypochlorite and sodium bromide should you feed? What challenges could one face when using sodium bromide for microbiological control?

Are you ready to elevate your expertise and tackle the Certified Water Technologist (CWT) exam? Join us for an engaging episode that promises to supercharge your CWT study journey without adding additional stress! Trace Blackmore and Justin Reyes, Regional Manager at EAI Water, share their best advice for taking the CWT exam, unveiling a treasure trove of insights and expert strategies. Tune in to discover: Behind-the-scenes insights into EAI's leadership team's CWT preparation. Managing time constraints and exam jitters for a stress-free test-taking experience. A sneak peek into the exam center setting and do's and don'ts for the test day. Unlocking your reference materials' potential for optimum preparation. Justin's empowering advice for confidence-boosting. Tailored testing strategies for technical degree holders. EAI's recognition and rewards for accomplished CWTs. Justin's personal recommendation: The Scaling UP! H2O CWT Prep Course. Trace and Justin's wisdom will steer you towards triumph as you embark on your mission to become a Certified Water Technologist. Scale up your knowledge today by tuning in to this career boosting episode. Timestamps Trace Blackmore challenges you to get your Certified Water Technologist designation this year [1:00] Getting to know Justin Reyes, Regional Manager at EAI Water [6:00] Getting your Certified Water Technologist designation [13:00] Lighting Round Questions [41:30] Upcoming Events for Water Treatment Professionals [49:30] Periodic Water Table With James McDonald [51:05] Even more Events for Water Treatment Professionals [52:00] Quotes "There's over 5,000 questions that could appear on your CWT Exam; everyone's test will be unique." - Trace Blackmore "I enjoyed the CWT Prep Course and felt well prepared after taking it." - Justin Reyes "For your slow test takers, be careful. The clock never stops during the exam." - Justin Reyes "Even if you don't pass it, it's a win because you are getting experience. You have a laser focused study approach when you retake it." - Trace Blackmore "We believe in compensation. We encourage people to take the exam. We give employees a bonus for passing, and achieving, and becoming a CWT, and a merit increase or a pay raise too once they achieve it as well. As a company, we're putting our money where our mouth is by encouraging people to get their CWT and rewarding them as well." - Justin Reyes Connect with Justin Reyes Phone: 909.841.7476 Email: [email protected] Website: eaiwater.com LinkedIn: in/justin-reyes-6118a7184/ Links Mentioned Episode 297 The Latest About Getting Your CWT (with Chris Golden) Episode 262 The One About Hiring the Best Water Treaters (with Chris Bellizzi) Episode 198 The One Where We Revisit The Entrepreneurial Operating System (with Mark Winters) Episode 146 The One Where We Bring EOS and Sales Together (with Adam Shapiro) Episode 85 The One With The Business Operating System (with Mike Paton) Episode 38 The One That Shows Us How To Run Our Business (with Mark Winters) The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned What the Heck Is EOS?: A Complete Guide for Employees in Companies Running on EOS by Gino Wickman The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni The Jack Reacher by Lee and Andrew Child Periodic Water Table With James McDonald Today's topic is a little basic, but what is borate? What is it used for? What's its chemical formula? Is there only one? How are borate and borax related? In what products is borate used? What are typical dosages for borate? How do you measure the level of borate within a system? What are common pH levels maintained when using borate? What could a high level of borate but a low level of nitrite indicate in a closed loop system?

Venture beyond the confines of your comfort zone and embark on an exhilarating journey of personal growth and discovery, all through the power of public speaking. Are you prepared to embrace a challenge that promises to elevate both your professional path and life's trajectory? Our latest podcast episode is a resounding call to action, inviting you to step out of the ordinary and conquer the obstacles that hinder your progress. Picture this: a group of visionaries from The Rising Tide Mastermind, driven by their thirst for excellence, tuned in to the wisdom of Chris Anderson's masterpiece, TED Talks: The Official TED Guide to Public Speaking. But they didn't stop at absorbing knowledge; they transformed Chris' words into action. Fast forward to May 2023. Imagine a room filled with dozens of Mastermind Members ready to put their public speaking prowess to the ultimate test. Each Member presented on a topic they selected because it was important to themselves, and having that personal connection to the materials being presented shone through in their voices as they took the stage. Within this space, water professionals, much like you, embraced the TED Talk public speaking format, revealing their insights to an audience of peers and professionals. This dynamic event wasn't just about sharing ideas; it was a celebration of pushing boundaries, fostering camaraderie, and nurturing growth. This special episode serves as a testament to what's attainable when you confront a fresh challenge, surrounded by kindred spirits who champion your triumphs. As a water treatment professional, you're no stranger to the transformative potential of processes, and this scenario is no exception. While you listen, keep in mind that the avenue to advancement often meanders outside of your comfort zone. Would you like to nominate a speaker from this episode for the illustrious TED stage? Your path to scaling up the water treatment industry begins below. ⬇️ Discover firsthand the heights achievable when determination meets unwavering support. It's an ode to what can be achieved when you set your intentions and lean on a supportive community to cheer you on toward greatness. Timestamps Introducing this year's Rising Tide Mastermind Live Event challenge [1:00] James Courtney The Importance of Global Fish Sustainability [22:00] Mindy Petrocy Embracing Individuality and the Invisible Diagnosis [31:20] Jill Cavano What are You Waiting For; Start Your Bucket List Today [38:20] Thomas Hardy It is never the right time to Volunteer [44:50] Brett Glenna Seeing The World with Chartreuse Colored Glasses [51:00] Connor Hanrahan Memento Mullet: The Story of Two Fish Learning to Swim [58:28] Closing Thoughts with Trace [1:08:00] Upcoming Events for Water Treatment Professionals [1:14:00] Periodic Water Table With James McDonald [1:15:30] Nominate a Speaker from this episode to appear on the TED stage. It's as easy as 1, 2, 3: Follow the instructions in THIS link to Nominate a Speaker to TED Copy the Speaker's professional profile, see links below, and paste the link into the "Please share a brief biography that includes information about this potential future TED speaker's connection to their talk topic" section Copy this podcast episode link (scalinguph2o.com/325) in the "Please provide links to online video or audio featuring the proposed speaker" section *Don't forget to click the "Submit" button in the bottom right once you've completed your Nomination. Speakers professional profiles: James Courtney: in/james-courtney-cwt-leed-ap-379a6877 Mindy Petrocy: in/mindy-petrocy-71b84599 Jill Cavano: scrantonassociates.com/about_the_owner.html Thomas Hardy: in/thomas-hardy-3410b728 Brett Glenna: in/brettglenna Connor Hanrahan: in/connor-hanrahan-6a19021b Connect with Scaling UP! H2O Email Producer: [email protected] Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ Facebook: @H2OScalingUP YouTube: @ScalingUpH2O Links Mentioned mulletparty.com The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned The 7 Habits of Highly Effective People by Stephen Covey TED Talks: The Official TED Guide to Public Speaking by Chris Anderson Periodic Water Table With James McDonald Some of these words are fun to say and impress your family and friends. But back to the subject at hand, EDTA. What is it used for? What's its chemical formula? What does EDTA typically react with? It's called a chelant, but does the word chelant mean? What are the advantages of using EDTA in a boiler water system? What are some warnings and precautions with using EDTA in a boiler system? What are the dangers of overfeeding EDTA? What about underfeeding? Does EDTA react stoichiometrically wit

Are you curious about the myriad career paths available within the realm of water? Join your host, Trace Blackmore, CWT, on an engrossing journey as he engages in a riveting conversation with Chelsea Farmer, the brilliant Product Manager at Radical Polymers and a distinguished recipient of AWT's esteemed Rising Star Award. In this episode, we unveil Chelsea's unique expedition into the industry. Raised in a family deeply rooted in water knowledge and technology, Chelsea's trajectory into water wasn't entirely unexpected. Yet, armed with a recent degree in chemistry, biology, and entomology, her venture into the field took an unforeseen turn. Discover how Chelsea's diverse skill set, coupled with the allure of growth, propelled her into becoming a pioneer within this dynamic industry. Step into Chelsea's laboratory and witness the nexus of experimentation and ingenuity, shaping the future of water treatment technologies firsthand. Embark on a journey through the revolutionary realm of Tagged Polymers, as Chelsea unveils their game-changing potential—enabling meticulous tracking and profound customer insights. Unveil the secrets of new product development as Chelsea unravels the complexities, triumphs, and exhilarating odyssey of innovation. Delve into the meticulous testing protocols that underpin product effectiveness, pushing industry benchmarks to new heights and ensuring utmost customer satisfaction. Chelsea casts a retrospective gaze on the industry's most transformative breakthroughs, offering a tantalizing glimpse into its remarkable evolution. Engage in an insightful dialogue about the industry's deliberate pace of transformation and the myriad factors that mold its trajectory. Peer into the future of water treatment as Chelsea paints a compelling picture of forthcoming prospects, providing an all-encompassing view of the industry's boundless expansion. Whether you're navigating your career path, contemplating shifts, or seeking to enrich your water treatment acumen, Chelsea's wealth of experience and expertise promises a trove of insights for every podcast enthusiast. Chelsea Farmer's narrative, woven with unexpected twists and unwavering passion, shines a beacon on the limitless potential within industrial water treatment. Timestamps 1:00 - Upcoming Events for Water Treatment Professionals 8:00- Captain H2O invites everyone to celebrate Industrial Water Week 2023 13:00 - AWT Convention and the AWT Rising Star Award 18:00 - Interview with Chelsea Farmer, Product Manager at Radical Polymers about Career Possibilities in Industrial Water Treatment 44:00 - Sponsoring the Scaling UP! H2O Podcast 49:00 - Periodic Water Table With James McDonald Quotes "I never planned to work in this industry. I majored in chemistry and biology and went to grad school for entomology. When I finished graduate school I realized there was a great opportunity to learn a lot of new skills and there was a lot of room for growth and development in this industry. It has been a great opportunity, I've grown a lot and learned a lot." - Chelsea Farmer "There's room for everybody out there in this field." - Chelsea Farmer "I'll never be done learning in this industry." - Chelsea Farmer Connect with Chelsea Farmer Phone: 423.883.1901 Email: [email protected] Website: www.radicalpolymers.com LinkedIn: company/radicalpolymers Read or Download Chelsea Farmer's Press Release HERE Links Mentioned Industrial Water Week is Oct 2-6 IWC 2023 event Nov 12-16 Scaling UP! H2O's Industrial Water Week Resources Page Water Cake Recipe Episode 224 with Laith Charles Episode 62 with Laith Charles The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned The Liberal Redneck Manifesto: Draggin' Dixie Outta the Dark by Trae Crowder, Corey Ryan Forrester, Drew Morgan Calypso by David Sedaris Standard Methods for the Examination of Water & Wastewater, Centennial Edition Periodic Water Table With James McDonald How is hydrochloric acid used in industrial water treatment? How is its dosage controlled? How is its concentration measured? Is hydrochloric acid ever produced as a byproduct from other industrial water treatment applications? What are recommended safety precautions when handling hydrochloric acid? Why would hydrochloric acid be used instead of sulfuric acid in some pH control applications? Are there material compatibility concerns when storing, pumping, and applying hydrochloric acid that you need to know? How will the use of hydrochloric acid impact the level of chlorides in a water system? Why is it sometimes called muriatic acid?

Massive leaks in industrial water systems can strike at any time, and even seasoned experts like Steve Suzanne, Senior Technical Advisor at ChemTreat, aren't immune. With 20 years in the field, Steve thought he had seen it all until he faced a nightmare scenario: a chiller closed loop system with a staggering 10 million gallon volume was losing a jaw-dropping 100-110 gallons per minute. In this gripping episode, Steve unveils his recent high-stakes battle to troubleshoot this colossal leak, existing somewhere across 26 miles of concealed piping beneath the ground, spanning more than 110 buildings. Thanks to meticulous groundwork, insights from his Mastermind group, and an unparalleled rapport with his client, Steve navigated the chaos and uncovered the elusive source of the problem. Don't wait until you're knee-deep in a massive leak crisis! Tune in and gain unparalleled insights into tackling unforeseen water system challenges. This episode isn't just essential for new field reps—it's a must-listen for seasoned technical advisors too. Get ready to conquer any water system disaster that comes your way! Timestamps Upcoming Events for Water Treatment Professionals [1:00] Periodic Water Table With James McDonald [7:40] Getting to know Steve Suzanne Senior Technical Advisor at ChemTreat [9:35] How to Troubleshoot a Massive Leak in Your System [22:30] Quotes "When you have a massive leak, there's going to be a telltale sign somewhere. You need to start looking." - Steve Suzanne "A water meter is another data point that helps the client, and helps the water treater." - Steve Suzanne "Know your systems. Take the time to understand your systems. Make a paper drawing so you know where relief valves are, water meters are, points of chemical injection, what room the water is coming from and going to so if there is a leak, you know where to look." - Steve Suzanne "My best career advice: Build relationships with your customers. If I had not had a great relationship with this customer (who experienced the massive leak), it could have gone wrong. The healthy relationship opened up a very good line of communication (once the leak was discovered). I did not get "It's the water treaters fault that we're having this problem", it doesn't fall back to "It's always the water treatment problem", because I had developed relationships with customers and it really helped me along my career." - Steve Suzanne "Don't ever be the smartest person in the room. If you're the smartest person in the room, you're in the wrong room. I'm always learning." - Steve Suzanne Connect with Steve Suzanne Phone: 919.414.3145 Email: [email protected] Website: www.chemtreat.com LinkedIn: in/steven-suzanne-cwt-cpo-26484115 company/chemtreat-inc-/ Read or Download Steve Suzanne's Press Release HERE Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned TED Talks by Chris Anderson Who Moved My Cheese by Spencer Johnson The Fast Track to Your Extra Class, HAM Radio by Michael Burnette Periodic Water Table With James McDonald A neutralizing amine. What does this mean: neutralizing amine? Why is morpholine considered a neutralizing amine? What is its neutralizing capacity? What's its chemical formula? How does morpholine compare to other neutralizing amines such as cyclohexylamine and DEAE? How does morpholine's distribution ratio compare to other amines, and why does this matter? Should morpholine be used in low pressure boilers? Where should morpholine be fed into a boiler system? Could the use of the steam impact where you would recommend feeding the amine? Are there limitations on how much morpholine you can feed in some applications?

Step right up and get ready to snicker and learn as we welcome the one and only "Flow Meter Guy," Brent Baird of Instruments Direct, on this week's episode of Scaling UP! H2O! Prepare to be entertained and educated as Brent, with his comical and dry sense of humor, takes us on a journey through the fascinating world of flow meter technology. As water treaters, we know that knowledge is power, and understanding flow is the key to effective water treatment. And who better to guide us than Brent, a true industry expert with a lifetime of experience? He's the go-to enthusiast when it comes to ultrasonic flow meters, and he's here to share his wisdom with all of us. From ultrasonic technology to magnetic flow meters, Brent dives into the different types of flow meters and their applications in the water treatment industry. He'll teach you how to select the perfect flow meter for your specific needs, whether you're dealing with potable water or non-potable water applications. Brent shares his comical anecdotes and stories from the field. He's not your average industry expert, and his witty banter will keep you engaged and entertained throughout the episode. And that's not all! Brent unveils the future innovations that promise to make flow meters even smarter and user-friendly. Imagine flow meters that practically do the job themselves! If you've ever wondered how to troubleshoot flow meter issues or validate the data they provide, Brent's got you covered with essential tips to ensure your flow meters work accurately and efficiently. The Scaling UP! H2O podcast is globally ranked in the top 3% of all podcasts, and this week's episode with Brent Baird promises to be a true gem. So tune in and discover why he's earned the title of "The Flow Meter Guy." Get ready to scale up your knowledge and revolutionize your water treatment processes with Brent's insights. Timestamps 1:00 - Upcoming Events for Water Treatment Professionals 5:30 - Periodic Water Table With James McDonald 8:00 - Interview with Brent Baird, "The Flow Meter Guy", from Instruments Direct 39:00 - Lightning Round Questions Quotes "Flow Meters are becoming easier and easier to use each day." - Brent Baird "Trying to make an engineer laugh is hard." - Brent Baird "You need to be like your customers. Dress like them, and act like them because that's how you build trust." - Brent Baird "Don't micromanage: Hire smart people, surround them with smart people, and get out of their face and let them do their job." - Brent Baird Connect with Brent Baird Phone: 678.445.7675 Email: [email protected] Website: www.instrumentsdirect.com LinkedIn: in/brent-baird-33b3b927/ YouTube: @InstrumentsDirect company/instruments-direct/ Read or Download Brent Baird's Press Release HERE Links Mentioned Legionella Resources Page The Rising Tide Mastermind Scaling UP! H2O Academy video courses 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned The Theory of Sound by J. W. S. Rayleigh The Aqueducts of Rome by Sextus Julius Frontinus The Salesman of the Century by Ron Popeil Periodic Water Table With James McDonald How is alum used in industrial water treatment? What is the chemical formula for alum? Is this a simple question or could alum mean different things to different professions and industries? In regards to industrial water treatment, what function is alum performing when used? How does the use of alum impact solids produced as compared to inorganics? Can alum be used in both raw water and wastewater treatment? What are common strengths of alum used? What could happen if alum is overfed? What could be the impact upon downstream unit operations?

Welcome to a special episode of Scaling UP! H2O, the podcast specifically tailored for industrial water treaters looking to scale up their Legionella knowledge. As part of our Legionella Awareness Month celebration, we are honored to bring you an insightful interview with a leading expert in the field. Join us as we sit down with Alberto Comazzi, Ph.D, Technical and Business Development Manager at Sanipur US. For those unfamiliar with Dr. Alberto Comazzi, he was our guest on episode 212 What To Do When Your System Tests Positive For Legionella, our most popular episode of 2021. Throughout this episode, we explore the various disinfectant options used to combat Legionella, gaining invaluable insights into their strengths and limitations. Alberto sheds light on the key considerations water treaters should keep in mind when choosing the most effective Legionella remediation strategy. Join us as we discuss the steps water treaters can take before a positive Legionella test, including the benefits and drawbacks of shock disinfection methods. We delve into the advantages and challenges of using fast oxidants like chlorine or chlorine dioxide, as well as the challenges of relying solely on temperature increase to eradicate Legionella from building plumbing systems. Alberto offers his expertise on implementing continuous disinfectant and how to have meaningful conversations with customers about this treatment option. We explore the supplemental disinfectants available, such as Monochloramine and Copper Silver, and learn about their long-term efficacy and potential impact on plumbing systems. As we navigate the regulatory landscape, Alberto shares crucial insights on the frequency and interval of testing required for continuous disinfection compliance. He also emphasizes the significance of permits and the role they play in protecting public health. Join us for a comprehensive discussion on "The Pros and Cons of Legionella Disinfectant Options" with Alberto Comazzi, Ph.D. Whether you're an experienced water treater or just beginning your journey in the industry, this episode promises to provide essential knowledge to help you make informed decisions and enhance your Legionella remediation strategies. Timestamps 2:30 - Upcoming Events for Water Treatment Professionals 13:22 - Preparing for a Positive Legionella Test 15:50 - Actions for Legionella Counts Exceeding 30% 20:20 - Shock Disinfection Options and Challenges, and Validating the Effectiveness of Shock Disinfection 27:40 - Establishing and Installing Continuous Disinfectant 36:16 - Frequency and Interval of Testing for Continuous Disinfection 37:00 - Permits and Compliance for Supplemental Disinfectants 42:00 - Liability and Due Diligence: Choosing the Right Method 52:00 - Periodic Water Table With James McDonald Quotes "Healthcare buildings need to have a water management plan." - Alberto Comazzi, Ph.D. "Shock disinfection options: you want fast oxidants, so chlorine or chlorine dioxide. Or heating the temperature to a point where the bacteria will die, but it's harder to kill Legionella in a plumbing system because there are so many facets, and it's impossible to Building owners want this because it's easy, but it's not effective and usually comes back. You may want to get to 140, but you actually need to get up to 150 or 160, which creates water restrictions." - Alberto Comazzi, Ph.D. "The states that require a permit to feed supplemental disinfectant will require how often you test, and you will need to show your data back to the state. You would need to research who has authority for drinking water in your state (EPA, DOH, DP), and then you would ask them if a permit is needed for the application of supplemental disinfectant on drinking water." - Alberto Comazzi, Ph.D. "Right now there is a greater awareness about pathogens in general, building managers are more likely to be testing for Legionella to make sure the residents of those buildings are safe." - Alberto Comazzi, Ph.D. "It's well reported in the literature that shock treatment is not effective over the long term. Chlorine and Chlorine Dioxide do damage a building's plumbing system. In a shock treatment, you would not use heat and hyperchlorination because the higher the temperature, the faster the chlorine will decay in the water." - Alberto Comazzi, Ph.D. "A building is a completely different ecosystem than a water treatment utility and a municipal distribution system." - Alberto Comazzi, Ph.D. Connect with Alberto Comazzi, PhD: Phone: 267-326-2353 Email: [email protected] Website: www.sanipur.com Linkedin: /in/alberto-comazzi-phd-132637128/ company/sanipur-us-llc Read or Download Alberto Comazzi's Press Release HERE Links Mentioned Trace Blackmore invites you to check out our Legionella Resources Page 212 The One About What To Do When Your System Tests Positive For Legionella Environmental Protection Agency's "Technologies for Legionella Control in Premise Plumbing Systems: Scientific Literat

Welcome to the Scaling UP! H2O podcast – your ultimate source of inspiration and knowledge on all things Legionella Awareness Month! With the ever-evolving world of Legionella prevention and water treatment, there's always something new to discover and learn. As we celebrate Legionella Awareness Month 2023, we've brought back podcast-favorite guest, the brilliant Janet E. Stout, PhD, a renowned legionellologist from the esteemed Special Pathogens Laboratory to share cutting-edge updates on Legionella and impart crucial information to water treaters. Gone are the days of 'ignorance is bliss' when it comes to water treatment and Legionella. As regulations tighten, we all must stay informed and be proactive in safeguarding our systems. By scaling up our knowledge, we can effectively scale down the risks and ensure the safety of our communities. At Scaling UP! H2O, we believe in the power of education to empower individuals and communities. Armed with knowledge, we can confidently tackle water treatment issues, educate others effectively, and create a ripple effect of better decisions for a safer environment. Join us to boost your Legionella Awareness knowledge and equip yourself to face new challenges, embrace advancements, and make a difference in the fight against Legionella. Tune in, absorb the insights, and be part of the movement to create a safer world through increased Legionella knowledge. Timestamps Captain H2O reminds us that everyone can celebrate Industrial Water Week 2023 [2:30] Upcoming Events for Water Treatment Professionals [6:30] Periodic Water Table With James McDonald [9:00] Interview with Dr. Janet E. Stout for Legionella Awareness Month 2023 [11:00] Lightning Round Questions [1:02:00] Quotes "Dr. Stout's Legionella Chill Pills: for the treatment of Legionella Related Anxiety. Take 2 one hour before Legionella testing. If anxiety persists, contact the experts at Special Pathogens Laboratory." - Dr. Janet E. Stout "As a legionellologist, I'm always asking myself "How can we best protect people?" - Dr. Janet E. Stout "Legionella testing will keep you out of trouble." - Dr. Janet E. Stout "Test to protect. The only way to verify that your (water treatment) program is working is to test." - Dr. Janet E. Stout "Janet Stout , PhD, legionellologist is on a mission to end Legionella. She doesn't take things at status quo, she makes everything better" - Trace Blackmore Connect with Janet E. Stout, PhD Phone: 412.281.5335 Email: [email protected] Website: www.specialpathogenslab.com LinkedIn: in/janet-e-stout-ph-d-32607612 company/special-pathogens-laboratory Read or Download Janet E. Stout, PhD's Press Release HERE Janet's podcast episodes 264 The One About The Legionella Chill Pill 222 The One Where Janet Stout Shares Key Industry Updates 140 The One That Helps Us Reopen Building Water Systems 121 Another One with Dr. Janet Stout, Part 2 120 Another One with Dr. Janet Stout, Part 1 009 The L Word Links Mentioned Puzzled By Legionella (A Guide to Understanding Detection, Prevention, and Water Management) Take Special Pathogen's Lab 3-day training and get certified to the ASSE/IAPMO/ANSI 12080 Standard: Professional Qualifications Standard for Legionella Water Safety and Management Personnel Environmental risk of nontuberculous mycobacterial infection: Strategies for advancing methodology by Janet E. Stout, PhD, et al. The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned The Daily Stoic by Ryan Holiday and Stephen Hanselman Where the Crawdads Sing by Delia Owens The 7 Habits of Highly Effective People by Stephen R. Covey Periodic Water Table With James McDonald What's the difference between sulfate and sulfite? What is the chemical formula for sulfate? What problems can sulfate cause in an industrial water system? What impacts its solubility with calcium? What about barium? What chemical products adds more sulfate to an industrial water system? What treatment technologies can remove sulfate from water? How is calcium sulfate scale cleaned? Can you predict the solubility of sulfate salts in a water system? What rules of thumb or calculation programs are available?

Welcome to Scaling UP! H2O, the podcast designed to empower industrial water treaters like you with the Legionella knowledge you need to excel in your field. As Trace Blackmore, the Scaling UP! H2O host kicks off Legionella Awareness Month 2023, Scaling UP! H2O is excited to present an episode that answers listener questions about Legionella so you can scale up your Legionella knowledge. To stay up-to-date with the latest developments in Legionella research and regulations, visit scalinguph2o.com/Legionella. There, you'll find a treasure trove of Legionella resources, podcast episodes, legislative updates, and informative videos to help you bolster your knowledge and sharpen your ability to guide clients effectively. This Legionella Awareness Month, we encourage you to embrace this opportunity to expand your expertise and fortify your communication skills on this critical topic. With Trace Blackmore as your guide, you'll be better equipped to navigate the world of Legionella and make a positive impact as a water professional. Tune in to this episode, and let's scale up our knowledge together! Timestamps Trace Blackmore kicks off Legionella Awareness month [1:00] Upcoming Events for Water Treatment Professionals [6:00] What is Legionella? [8:27] How does Legionella bacteria cause illness? [10:19] Who is most at risk of getting Legionnaires Disease? [12:00] What to do when your system tests positive for Legionella? [17:00] How did Legionella get its name? [20:00] What's the difference between testing for Legionella and a water management plan? [23:00] What are the 7 steps in a Water Management Plan? [27:00] When was the latest outbreak of Legionnaires Disease? [30:00] Periodic Water Table With James McDonald [35:00] Quotes "You are never going to get zero Legionella Bacteria, but we can not allow it to concentrate up. We need to monitor and treat it. The goal isn't no Legionella, the goal is no Legionnaires Disease." - Trace Blackmore, CWT "A water management plan, in my opinion, is something that everybody should have. Just testing the client's water is not a water management plan." - Trace Blackmore, CWT "You need to build trust with your client and that means having a plan for what to do if a system tests positive for Legionella with your client before it happens." - Trace Blackmore, CWT Connect with Scaling UP! H2O Email Producer: [email protected] Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ Facebook: @H2OScalingUP YouTube: @ScalingUpH2O Links Mentioned Legionella Resources Page 264 The One About The Legionella Chill Pill 212 The One About What To Do When Your System Tests Positive For Legionella 140 The One That Helps Us Reopen Building Water Systems 121 Another One with Dr. Janet Stout, Part 2 120 Another One with Dr. Janet Stout, Part 1 009 The L Word Centers For Disease Control And Prevention: Toolkit The Rising Tide Mastermind Scaling UP! H2O Academy video courses 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald This week's topic is a little basic, but let's go. What are all the uses for sodium hydroxide in industrial water treatment? How is the solubility of sodium hydroxide impacted by concentration and temperature? In what environments and what times of the year may this make a difference when shipping and using sodium hydroxide? What's the chemical formula of sodium hydroxide? What problems can it cause in an industrial water system? Why is sodium hydroxide used in some chemical product formulations? What safety precautions should be taken when handling sodium hydroxide? Why is sodium hydroxide also called caustic or caustic soda?

Prepare to plunge into the high-pressure, adrenaline-pumping realm of boilers and steam with Ritchie Ware and Steven Taylor of WARE on this steamy episode of Scaling UP! H2O. These charismatic and playful guests are here to share their wealth of knowledge that will leave you energized and craving more. WARE, a renowned boiler solutions provider, is on a mission to educate operators and empower them to be top-notch professionals. With over 200 instructional videos on YouTube and the creation of WARE University, they're determined to teach the best ways to service boilers. In this episode, they discuss everything industrial water treaters need to know about boilers, providing essential information for anyone in the field. Some of the questions tackled in this interview include: What are the crucial aspects that industrial water treaters need to understand about manufacturers? How do you maintain a healthy fireside of the boiler? Should we bid farewell to our linkage systems? Apart from stack temperature, what should customers monitor? Can old boilers be upgraded, or is it better to replace them with newer technology? What are the common miscommunications between boiler manufacturers and water treaters, and how can we fix them? Plus, discover how WARE produces their fun and informative Boiling Point videos and get a glimpse into the intriguing world of the WARE Boiler University training program and facilities. Join us for an episode that breaks the mold and pushes boundaries, as these dynamic guests reveal the secrets of boilers and steam with their irreverent charm. Don't miss out on this electrifying journey into the world of industrial water treatment, where WARE takes you on a wild ride you won't forget. Timestamps Trace Blackmore invites you to attend professional conferences this year [1:00] Interview with Ritchie Ware and Steven Taylor of WARE share what water treaters need to know about Boilers and All Ways Steam [5:15] Periodic Water Table With James McDonald [51:40] Quotes Everything is about the water. If you don't, if you don't have good water in the front end, then you won't have good steam." - Steven Taylor "Boilers haven't changed much. Steam isn't going anywhere. Steam will be done differently, but it is the medium that will stay around." - Ritchie Ware "It takes 12-14 months of training before we ever put a technician in a truck. It's a pretty big investment"- Ritchie Ware "As we look to the future, we are going to see more unmanned boiler rooms where we use technology to monitor boiler equipment, and you are going to see a lot of outsourcing of operators because manpower is a big issue." - Steven Taylor "Our biggest challenge is educating the industry on what steam does and how important it is to the world economy. That's our biggest challenge." - Steven Taylor "I wish everyone understood how important steam is and how much it impacts everyone's lives. It's amazing how much steam affects our lives." - Ritchie Ware Connect with Ritchie Ware Phone: 502.314.8011 Email: [email protected] Website: www.wareinc.com LinkedIn: in/ritchie-ware Connect with Steven Taylor Phone: 502.314.8002 Email: [email protected] Website: www.wareinc.com LinkedIn: in/steven-taylor-9b110035 Connect with WARE Website: www.wareinc.com Boiler University: WARE Boiler University Facebook: @WareInc Twitter: @wareinc LinkedIn: company/ware-inc/ YouTube: @wareboilers T Shirts from WARE BoilerWAREhouse Videos Mentioned The Boiling Point YouTube channel Feel Like Making Steam music video How to Roll a Boiler Tube Links Mentioned Read or Download Ritchie Ware and Steven Taylor's Press Release HERE American Boiler Manufacturers Association Boiler 2024 event from ABMA The Rising Tide Mastermind Scaling UP! H2O Academy video courses Periodic Water Table With James McDonald This one is a volatile topic, but what is cyclohexylamine used for? What is its chemical formula? What is cyclohexylamine's distribution ratio? How does its distribution ratio compare to that of similar chemistries? How does this relate to distance? Where is the best place to feed cyclohexylamine to an industrial water system? Can this recommended feed point change according to the industry? Can you test for cyclohexylamine? Are there limits on how much you can feed in certain applications? Where is cyclohexylamine consumed or lost in a system? Can cyclohexylamine precipitate with carbonate or bicarbonate? What pretreatment equipment can be used to reduce the amount of cyclohexylamine needed?

Experience the eye-opening insights on the Demographic Drought that will revolutionize your understanding of today's job market. Join Ron Hetrick of Lightcast as he shares his decade-long expertise on this global phenomenon in a captivating interview on the Scaling UP! H2O podcast. Discover how the decline in population is impacting the workforce, leaving you struggling to find quality applicants for your company's open positions. In this episode, Ron Hetrick addresses pressing questions, including the influence of an aging population on the labor force and the disparities between STEM graduates and skilled trades. Gain valuable knowledge about the role of birth rates in exacerbating the Demographic Drought and debunk misconceptions surrounding individuals who choose to "opt out" of the workforce. Delve into the implications of the Demographic Drought for the United States and explore strategies to attract applicants and recent graduates to the water industry. Furthermore, explore the evolving relationship between artificial intelligence and the labor force. Prepare to be astounded by thought-provoking quotes from the episode, such as the far-reaching effects of managing population on the labor force and the startling increase in job openings during and after the pandemic. Uncover the compounding problem of declining birth rates and the urgent need for immigration to sustain future growth. Challenge traditional notions about college education and embrace the importance of all types of jobs in society. Witness the reality of more men in their 20s and 30s living with their parents, and discover the marketing challenges faced by industries competing for labor. This episode will reshape your perspective on hiring challenges, inspire innovative approaches to workforce development, and prompt you to reevaluate your expectations and attitudes. Explore the transformative potential of AI in the labor market, envisioning the new job opportunities it can create. Embrace the possibilities offered by robotics, not as job-stealing adversaries, but as partners in creating more fulfilling and less labor-intensive work environments. Don't miss this enlightening episode that will equip you with invaluable insights for navigating the complexities of the Demographic Drought and revolutionizing your approach to workforce management. Timestamps Legionella Awareness Month is in August and other upcoming events [1:00] Interview with Ron Hetrick of Lightcast [9:00] Periodic Water Table With James McDonald [51:00] Connect with Ron Hetrick Phone: 904.415.6558 Email: [email protected] Website: lightcast.io and tallo.com LinkedIn: in/ronlhetrick company/lightcastdata YouTube: The Demographic Drought, part 1 YouTube: The Demographic Drought, part 2 Economic Modeling: economicmodeling.com/demographic-drought/ Quotes "We have a service economy, but there isn't anyone to serve us." -Ron Hetrick "Our growth in the future will only come from immigration, not from domestic populations in the US." -Ron Hetrick "Gen Z wants to determine their own hours, work remote, and have a work life balance." -Ron Hetrick "Bottomline Advice: Develop a less labor-intensive model whenever possible. Change the delivery model." -Ron Hetrick Links Mentioned IWC Conference, Trace Blackmore will be 2023's Keynote Speaker mikeroweWORKS, hosted by Mike Rowe The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald Now, Trace recently did a Pinks & Blues episode on Total Dissolved solids and conductivity. Let's see how much you remember. How do you define total dissolved solids or TDS? Are suspended solids included in this definition? What are examples of chemicals included? Are TDS and conductivity the same or different? How are they related? Is there one rule of thumb to convert from one to the other or can the conversion differ for different waters? How is TDS measured? How is this different from how suspended solids are measured? How does cycling up affect TDS in a water system? What might be the impact on TDS if a water system is over cycled or chemical feed is interrupted?

Join host Trace Blackmore in an exhilarating episode of Scaling UP! H2O as he delves into the world of solid dissolver technology with industry experts Matt Horine and Matt Haikalis from APTech Group Inc. Discover the transformative power of this innovative approach as they discuss the benefits, applications, and practical considerations of transitioning to solid chemistry solutions. Join Matt Horine and Matt Haikalis as they unravel the potential of solid dissolver technology, revolutionizing water treatment practices and paving the way for more efficient and effective solutions. Tune in to this episode of Scaling UP! H2O for an enlightening exploration of the future of water treatment. Key Questions Explored Winning AWT's Supplier of the Year - what was that process like? (7:50) How did APTech Group start? (11:30) How is solid chemistry different from liquid chemistry? (13:00) Can any system convert to a solid product system? (17:30) What equipment is needed to use solid technology? (19:55) How do you know the product is dissolving? (21:50) What pressure requirements are needed for the dissolvers? (26:50) Who is requiring solid chemistries for safety these days? (28:20) What's the difference in volume between a liquid and a solid product? How much space is saved? (29:50) What are the top 5 troubleshooting advice for those looking to start using solid chemistries? (32:00) How can you determine the amount of water you are treating with an app? (36:00) Connect with Matt Horine Phone: 513.247.2461 Email: [email protected] Website: www.aptechgroup.com LinkedIn: in/matt-horine-20aa157 company/aptech-group-inc. Read or Download Matt Horine and Matt Haikalis' Press Release HERE Connect with Matt Haikalis Phone: 513.748.1815 Email: [email protected] Website: www.aptechgroup.com LinkedIn: in/matt-haikalis-cwt-4b573025/ company/aptech-group-inc. Read or Download Matt Horine and Matt Haikalis' Press Release HERE Links Mentioned Learn more about APTech's products and technologies by visiting www.aptechgroup.com The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald What are polyphosphates? What are some examples of polyphosphates used in industrial water treatment? What function do they serve? Are they corrosion inhibitors or scale inhibitors or both or neither? How do they work? What pH range are polyphosphates most effective? Are they synergistic with any other water treatment chemicals? Can polyphosphates revert back to phosphate? What factors can increase this reversion? Do you use any chemical products with polyphosphates in them? Key Quotes "Our solid products differ from liquid formulations as we incorporate all active ingredients derived directly from raw materials. We handle solubility and neutralization in-house, resulting in highly active and functional chemistries that perform exceptionally well." - Matt Haikalis "When considering a solid product system, it's essential to assess the right equipment and factors such as chemical management, handling, logistics, and disposal. Solids can alleviate these challenges and streamline processes." - Matt Haikalis "Utilizing our solid technology is remarkably simple. Whether through a filter feeder or a tower base, applying the product and generating enough spray with pressure enables rapid dissolution and solution creation." - Matt Haikalis "By equipping water treaters with effective tools and knowledge, we can elevate the industry and enhance product utilization. It's about empowering individuals to achieve exceptional results." - Matt Haikalis "In our evolution over the past five years, we aimed to be known as a resource within the water treatment community. Our staff, with their industry experience and scientific expertise, enables us to provide valuable insights." - Matt Horine "Our concentrated solid treatments offer a remarkable advantage, being 4-6 times more potent than most liquid treatments. Additionally, our products never freeze, which is a significant benefit in colder climates." - Matt Horine

What if you could shape the future of your business exactly as you desire? Imagine having clarity on what you truly want from your business and envisioning its trajectory even after you leave. Would you choose to maintain it as a thriving financial asset, allowing you to bask in the sun at the beach while escaping the daily grind? Or perhaps you adore the day-to-day operations but crave the freedom of being financially secure. If you find yourself unsure about how to navigate forward or explore the exit options available to you, then this podcast episode is an absolute must-listen. Your future awaits, and the only thing missing is your decision on what that future looks like. Every business owner has their own hopes and dreams of the future, which is why Ryan Tansom, founder of Arkona, built his company. He helps business owners "Get clear on what they want their leadership role to be, and how they want it to evolve on the way toward your target equity valuation." Once that is nailed down, business owners can "Clarify a target equity valuation they want at a point in the future as well as the income they want along the way." When Ryan is involved in the Intentional Growth plan, it will "Save money and reduce conflict with any stakeholders (partners, investors, family members) by getting alignment on your long-term goals." So why wait, let's start planning your future. Your future awaits, and the power to shape it lies within your hands. As a business owner, you hold unique hopes and dreams for what lies ahead. Understanding this, Ryan Tansom, the visionary founder of Arkona, established his company to guide entrepreneurs like you. His mission is to empower business owners to gain clarity on their desired leadership roles and envision the evolution toward their target equity valuation. By working with Ryan and embracing the Intentional Growth plan, you can embark on a transformative journey. First, you will define the precise nature of your leadership role and chart its evolution in alignment with your objectives. Simultaneously, you will determine a target equity valuation for the future, as well as the income milestones you wish to achieve along the way. This strategic clarity not only paves the path to your desired financial outcomes but also serves as a catalyst for savings and minimizes conflicts with critical stakeholders such as partners, investors, and family members. Through the Intentional Growth Framework, you can forge alignment on your long-term goals, fostering a harmonious and prosperous business ecosystem. Why wait any longer? The time has come to embark on this transformative journey and shape the future you envision for your business. Let's scale up on knowledge today and start planning the extraordinary future that awaits you. Timestamps Trace Blackmore shares 10% off the CWT Prep Course with you. Visit scalinguph2o.com/cwtprep and use code "CWT10" at checkout [1:00] Upcoming Events for Water Treatment Professionals [5:00] Periodic Water Table With James McDonald [8:40] Interview with Ryan Tansom, the visionary founder of Arkona [11:00] Lightning Round Questions [49:00] Quotes "Intentional Growth: Purposeful action toward a clearly identified outcome." - Ryan Tansom "When you own your own business, there is no Plan B, it's all on you." - Ryan Tansom "Think about your company as an asset: monetize when and how we want without sacrificing what's important to us." - Ryan Tansom "It is possible to engineer the outcome that you want as long as your expectations and reality around time, capital, and energy are aligned with your goal." - Ryan Tansom "What is your existing goal: What do you want from the business and why come up with a target equity valuation you want at a point in time? What do you want your leadership role to evolve to on the way to your exit?" - Ryan Tansom Connect with Ryan Tansom Phone: 612.720.6530 Email: [email protected] Website: arkona.io Podcast: arkona.io/podcasts LinkedIn: in/ryan-tansom-4a440710/ company/cfoadvantage/ Facebook: @ryan.tansom Twitter: @RyanTansom Read or Download Ryan Tansom's Press Release HERE Links Mentioned Intentional Growth™ Boot Camp Inc. Magazine The Hang The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned Finish Big: How Great Entrepreneurs Exit Their Companies on Top by Bo Burlingham Small Giants: Companies That Choose to Be Great Instead of Big by Bo Burlingham Start a Successful Business (Inc. Magazine): Expert Advice to Take Your Startup from Idea to Empire by Colleen DeBaise Buy Then Build: How Acquisition Entrepreneurs Outsmart the Startup Game by Walker Deibel The Psychology of Money: Timeless lessons on wealth, greed, and happiness by Morgan Housel Why We Sleep: Unlocking the Power of Sleep and Dr

Welcome to a special episode of the Scaling UP! H2O podcast, where we delve into the world of water industry updates in 2023. Join us as we navigate through the challenges faced by water professionals and explore the ever-evolving landscape of industrial water treatment. In this insightful discussion, our esteemed guest, Gary Garcia, President of Masters Company, Inc, returns for his third guest appearance to share his wealth of knowledge and expertise. Together, we uncover key updates in the water industry, offering valuable insights into supply chain dynamics, financial outlooks, and the impact of a changing workforce. Discover the implications for investors eyeing water treatment companies or family members planning to inherit such businesses in the near future. Gary sheds light on the graying of the industry and how it shapes our strategic decisions. This episode is a treasure trove of essential information for listeners seeking to anticipate the future of our industry over the next two years. Gain valuable insights to empower your financial planning and navigate the evolving landscape with confidence. Tune in today as we honor Gary Garcia, the recipient of the prestigious Ray Baum Memorial Award in 2022. Explore everything from practical tips on reducing shipping costs to Gary's pioneering work in developing new phosphonate testing standards. Don't miss out on this eye-opening conversation that will reshape your perspective on the future of the water industry. Join us as we embrace the challenges, celebrate the achievements, and envision a brighter future together. Timestamps Trace Blackmore shares 10% off the CWT Prep Course with you. Visit scalinguph2o.com/cwtprep and use code "CWT10" at checkout [1:00] Upcoming Events for Water Treatment Professionals [7:00] Interview with Gary Garcia, Technical Director at LiquiLogic [11:00] Lightning round questions [40:00] Periodic Water Table With James McDonald [45:30] Quotes "I have an inquisitive nature, and I love to investigate, and I'm not afraid of failure." - Gary Garcia "When you allow other people to communicate, you learn, and the more you learn the better it is." - Gary Garcia "In my humble opinion, the marketplace should be conservative. You've seen some things get better, some prices come down, availability and some raw materials have improved, but overall, I'm still rather pessimistic about the next two years." - Gary Garcia "If you can get raw materials supplies, great, but be prepared to continue to pay a higher price for the most part." - Gary Garcia "There is a graying of the industry." - Gary Garcia Connect with Gary Garcia Phone: 630.238.9292 Email: [email protected] Website: www.masterscoinc.com LinkedIn: in/garret-garcia-8838bb206/ /company/liquilogicllc/ Links Mentioned Ep 206 Raw Materials Supply Chain Update Roundtable Ep 221 The One That's All About Customer Solutions In A Drum The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald I like how that one roles off the tongue… hexametaphosphate. So, what is Sodium Hexametaphosphate used for? What's its chemical formula? What systems is it used within? What dosages are used for Sodium Hexametaphosphate? When used as a corrosion inhibitor, does it function as an anionic or cathodic corrosion inhibitor? When used for scale inhibition, is it considered a stoichiometric or threshold scale inhibitor? Does pH have an impact upon its performance? How do you test for it and does the test required differ according to which water system it was used within? What is the acronym used for Sodium Hexametaphosphate?

Welcome back to Scaling UP! H2O, where we have the pleasure of hosting Tim Cooper, Principal Consultant at The Table Group and founder of Cooper Coaching. With over 15 years of Team Leadership experience and an impressive client list, including Renaissance Learning, Chick-fil-A, Southern New Hampshire University, and Ørsted, Tim brings a wealth of knowledge to the table. In this captivating episode, Tim delves into the fascinating world of The 6 Types of Working Genius. These six distinct gifts are essential for any group striving to achieve their goals: The Genius of Wonder, The Genius of Invention, The Genius of Discernment, The Genius of Galvanizing, The Genius of Enablement, and The Genius of Tenacity. Discover what these Working Geniuses are and how you can leverage this understanding to enhance your leadership skills, teamwork, and personal growth. Tim's approach to consulting is driven by building strong relationships and addressing challenging interpersonal dynamics within the teams he supports. With a focus on cultivating healthier relationships within executive teams that positively impact the entire organization, Tim's expertise is unrivaled. Passionate about the intersection of Organization Health and the interplay between Smart and Healthy Organizations, Tim considers The 6 Types of Working Genius the ultimate tool for boosting team morale, productivity, and overall organizational health. Join us now as Tim shares practical insights that will empower you to become a better version of yourself and lead your teams to unprecedented success. Bottom line: Healthy teams result in higher productivity. Tim Cooper will take listeners on a deep dive to learn how they can use The 6 Types of Working Genius to promote Organization Health . Timestamps Trace Blackmore challenges you to take the first step in the right direction[1:00] Returning guest Tim Cooper shares how The 6 Types of Working Genius promote Organization Health, prevent burn out, show where gaps are in our projects, and allow everyone on your team to do what they love so they can do more together [7:00] Lightning Round Questions [1:08:20] Defining a healthy team and organization [1:11:00] Upcoming Events for Water Treatment Professionals [1:18:00] Periodic Water Table With James McDonald [1:20:00] Quotes "What's the healthiest, most sustainable way to work for the long-haul?" - Tim Cooper "The work I do helps teams get over the 'invisible walls' that they bump into and don't realize they're doing so because those 'invisible walls' are the things that are hardest to identify, so Working Genius is one of those things that makes those walls visible and helps us to understand how to work better with each other, which just makes for a better work environment all around. It's about getting work done." - Tim Cooper "When something is a frustration, we tend to shortcut or really shortchange how much work is required to get that stuff done. One way to solve this is to surround yourself with people that are great at that thing that frustrates you so I don't pull those shortcuts often and sacrifice the quality of work." - Tim Cooper "When you are working on a project and skip a stage, you skip people. When you skip people at work, they feel skipped at work. Nobody wants to feel skipped over at work. People don't leave jobs because the strategies are off or the tech isn't as good as it is somewhere else, they leave jobs for emotional reasons. They leave when they feel skipped over, or the workplace is too confusing, or they don't know what their role is, or how to feel successful in the workplace." - Tim Cooper "Organizational Health is a condition not a destination. We're never going to get there, but you can be moving in the direction of it starting now." - Tim Cooper Connect with Tim Cooper Phone: 678.327.7460 Email: [email protected] Website: www.tablegroup.com https://www.workinggenius.com/ LinkedIn: in/tim-cooper-80bab0143 company/thetablegroup Read or Download Tim Cooper's Press Release HERE Know your and your team's Working Genius! – Buy the Assessment Now! The 6 Types of Working Genius book: A Better Way to Understand Your Gifts, Your Frustrations, and Your Team by Patrick Lencioni The Working Genius Podcast with Patrick Lencioni Links Mentioned Episode 259 The One About The 6 Types of Working Genius with Tim Cooper The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned The 6 Types of Working Genius by Patrick Lencioni The 5 Dysfunctions of a Team by Patrick Lencioni The Ideal Team Player by Patrick Lencioni I Said This, You Heard That by Kathleen Edelman Periodic Water Table With James McDonald Okay, I almost always ask this, but what is Polyaluminum Chlo

Join us as we delve into the world of water recycling with Pat Sinicropi, an esteemed expert dedicated to addressing freshwater challenges. With an extensive background in the Clean Water Act, Water Safety, and Wastewater, Pat currently serves as the executive director of the WateReuse Association, a prestigious organization comprising over 450 members committed to safeguarding our planet's most precious resource. An eloquent speaker and staunch advocate for water recycling, Pat brings her wealth of knowledge to the Scaling UP! Nation. In this captivating episode, she shares her expertise on various critical topics, including: Exploring the diverse array of readily available options for water reuse Unveiling the latest cutting-edge technologies revolutionizing water reuse practices Showcasing inspiring success stories of organizations embracing water recycling Astonishing figures on the colossal volume of water saved each day through recycling (Prepare to be amazed!) Dispelling common myths surrounding water tables and outlining effective aquifer management strategies The upcoming WateReuse Association's symposium and where listeners can find resources and submit abstracts Bottom line: With Pat Sinicropi at the helm, recycling water is no longer an idealistic vision but an actionable plan for addressing today's freshwater challenges. Tune in as we gain invaluable insights into the world of water recycling, empowering us to make a positive impact on our environment and secure a sustainable future for generations to come. Timestamps Trace Blackmore reminds you that you are the voice of the Water Treatment community [1:00] Interview with Patricia Sinicropi, the Executive Director of WateReuse Association about revolutionizing water recycling [5:15] Upcoming Events for Water Treatment Professionals [27:00] Periodic Water Table With James McDonald [30:00] Quotes "When you become a water geek, you are always a water geek because you fall in love with the challenges and the people." - Pat Sinicropi "We're also seeing new emerging technologies that can treat the water justice cleanly as membrane, and that includes biological activated carbon filtration." - Pat Sinicropi "Q: How many gallons of water are recycled in the US each day? A: 300 million gallons!" - Pat Sinicropi "There are a wide variety of beneficial applications for the use of recycled water." - Pat Sinicropi "We're seeing more interest in capturing rainwater and stormwater." - Pat Sinicropi Connect with Pat Sinicropi Phone: 202.270.6232 Email: [email protected] Website: watereuse.org LinkedIn: in/patriciasinicropi/ company/watereuse-association/ Join the WateReuse Association at the 2024 WateReuse Symposium on March 10-13, 2023 in Denver, CO Interested in becoming a member of the WateReuse Association? Learn the benefits HERE Read or Download Pat Sinicropi's Press Release HERE Water Reuse in Action Links Mentioned The Hang 303 The Future of Wastewater 87 The One That Takes You to AWT's 2019 Technical Training 90 The One That's All About Filming Amines (Boilers) 91 The One That's All About Filming Amines (Closed Loops and Cooling Towers) The Rising Tide Mastermind Scaling UP! H2O Academy video courses 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald What are Film Forming Amines? Within which systems are they used and for what? What concentrations are recommended for Film Forming Amines? How are they first dosed to a system? What could be the impact if not properly dosed? Are Film Forming Amines just a single chemical formula or are there multiple Film Forming Amines available? Can you test for Film Forming Amines? Are there any possible negative impacts upon applying a Filming Forming Amine to a system? How do today's Film Forming Amines compare to those of yesteryear? When would Film Forming Amines be used in place of other traditional industrial water chemicals?

Empower your customers to achieve unprecedented success in water management by adopting a comprehensive approach that goes beyond boilers and chillers. Embrace the holistic potential of water management, including irrigation systems, and witness remarkable water savings. Today, we have the privilege of hosting the brilliant Andy Humphrey, a seasoned Irrigation Technology Consultant from Sprinkler Supply Store. Join us as we explore the future of irrigation, delve into the intrinsic value of water, discuss e-commerce in the B2B and D2C sectors, unravel the process of creating a water budget, and examine the latest advancements in irrigation technology. Furthermore, we will examine the advantages and disadvantages of reusing water runoff, the significance of enhanced sensors and data analytics, the influence of Andy's own podcast, the importance of establishing a positive and educational online presence, and gain insights from his experience as a guest on Shark Tank. Bottom line: when it comes to water savings for our customers, it is crucial to emphasize that it encompasses more than just their boilers and chillers. We must encourage them to think innovatively and expand their focus on every aspect of water usage. By embracing irrigation technology, we can collectively contribute to the conservation of billions of gallons of fresh water daily. Together, let's make waves and pave the way for a sustainable future. Timestamps Trace Blackmore galvanizes you to be the very best heat transfer efficiency manager [1:00] Upcoming Events for Water Treatment Professionals [8:30] Interview with Andy Humphrey, Irrigation Technology Consultant [14:00] Periodic Water Table With James McDonald [01:03:05] Quotes "We undervalue water. There are low-hanging opportunities to reduce water usage that doesn't take a lot of technology, yet we still let it happen." - Andy Humphrey "I saw how we were using water in the irrigation industry and decided to go headfirst into the irrigation industry with technology both in the hardware and software side." - Andy Humphrey "Rain: money falling from the sky. When water is falling you should not be irrigating." - Andy Humphrey "There's only so much water the soil can use." - Andy Humphrey "We need to make money AND we need to be able to have margin in order to make customers happy." - Andy Humphrey "You get better the more you do it. You just have to start and try something new." - Andy Humphrey "We are heat transfer efficiency managers, everything we do is about heat transfer." - Trace Blackmore "Talk about your value with your clients. Show them how much money your work saves them." - Trace Blackmore Connect with Andy Humphrey Phone: 208-908-3229 Email: [email protected] Website: SprinklerSupplyStore.com Podcast: The Sprinkler Nerd Show Sharktank: https://www.sharktankblog.com/business/ecomowers/ LinkedIn: in/andyhum/ YouTube: ​​@Andy_Humphrey Read or Download Andy Humprey's Press Release HERE 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald Some of you may be thinking I made this one up, but no, I haven't. Fenton's Reagent. What is it? What chemicals are involved in the Fenton reaction? What are the chemical reactions happening? When and where would one use Fenton's Reagent? What dosage ratios between components are recommended? Do low and high pH have an impact upon the reaction? Conversely, will Fenton's Reagent have an impact upon water pH? What is a hydroxyl radical and how is that different from the hydroxide ion?

Welcome to the Scaling UP! H2O Podcast, where we dive deep into the world of industrial water treatment. In this episode, we're debunking the misconceptions around carryover and exploring the scientific truth behind it. We've invited Louis Godbout and Simina Alungulesa from TGWT to share their latest research and insights on the subject. Have you ever wondered what tannins are and what they do? Or what the reason for carryover is? How about the impact of bubble size and defoamers? And what does salt have to do with it all? Don't miss this episode, where we uncover the answers to these questions and more. So join us and discover how the right chemistry can make cycling-up possible. Bottom line: Cycling-up is possible for those who dare to use the right chemistry. Timestamps Trace Blackmore shares the upcoming June holidays and challenges everyone to choose kind words [1:00] Upcoming Events for Water Treatment Professionals [7:00] Interview with Louis Godbout and Simina Alungulesa on their latest carryover research [10:00] Periodic Water Table With James McDonald [1:03:00] Quotes "Your cycling up, your savings go down as the cycles go up. If you go from 10 to 20, that's a big game changer, but from 20 to 40, it's a diminishing return." - Louis Godbout "Most of the time, we find carryover is due to mechanical issues, but if it is combined with high TDS, the problem is really worse, it worsens everything and it makes a boiler more sensitive to any variation in pressure" - Louis Godbout "How far can we go? How far can we go with this treatment or that treatment? People overuse antifoams." - Louis Godbout "You cannot use conventional antifoams to cycle-up." - Louis Godbout "There were many mysteries about tannins, and because the chemistry is complicated, it is extremely complex." - Louis Godbout "Tannins react readily with oxygen; they are oxygen scavengers. - Louis Godbout "We realized that: YES indeed, a lot of the antiforms that are presently used in the industry do have a positive effect on bubble coalescence." - Simina Alungulesa "If you look at typical antifoams based on polyglycols, if you put them in boiler conditions, what actually happens is that they degrade into surface-active substances, which means they actually create even MORE foam." - Simina Alungulesa Connect with Louis Godbout Phone: +1 (438)940-6809 Email: [email protected] LinkedIn : in/louis-godbout-96641972/ Website: https://www.tgwt.com/company Connect with Simina Alungulesa Phone: +1 (514) 266-1282 Email: [email protected] LinkedIn: in/simina-alungulesa-p-eng-009052156/ Website: https://www.tgwt.com/company Check out the 2023 Spring Edition of The Analyst and read Louis and Simina's articles: Cycling Up: Truth or Dare? and Clozit – Certified by CTGN: Steam Boiler Mass Balance Tool Check out Simina and Louis' AWT Presentation Cycling-Up without Carryover Read or Download Louis and Simina's Press Release HERE Download the Truths and Misconceptions about Carryover infographic HERE Links Mentioned USA How To Properly Display an American Flag The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald Hydrogen Peroxide or H2O2: While we may find it in our medicine cabinets, it has uses in industrial water treatment, too. First, what are these uses? How is hydrogen peroxide introduced into a system? Do you purchase pure hydrogen peroxide or is it generated in-situ? If in-situ, what other chemicals are involved? Is hydrogen peroxide fast or slow acting? What can cause a hydrogen peroxide solution to decompose? Is this decomposition reaction exothermic or endothermic? What are the reaction byproducts of decomposed hydrogen peroxide? Can decomposition cause a dangerous situation? How do you test for hydrogen peroxide?

Welcome to the Scaling UP! H2O Podcast. As water treaters, we have a multitude of tools at our disposal, but it's crucial to understand what we're testing for and how our tests work on a basic level. In this week's episode of Pinks and Blues, we're delving into the intricacies of water treatment by focusing on the difference between two important measurements: Total Dissolved Solids (TDS) and Conductivity. TDS and Conductivity are crucial metrics in water treatment, as they provide key information about the quality and purity of the water we're treating. However, many water treaters don't fully understand the nuances of these measurements, which can limit the effectiveness of their treatment methods. On this episode of Pinks and Blues, we'll explore the science behind TDS and Conductivity, and how these measurements can be used to optimize water treatment processes. Whether you're a seasoned water treatment professional or just starting out, you'll gain valuable insights and knowledge that will help you scale up your water treatment expertise. Bottom line: Get ready to expand your understanding of water treatment and join us as we explore the critical difference between TDS and Conductivity. Timestamps Upcoming Events for Water Treatment Professionals [1:00] Periodic Water Table With James McDonald [4:30] Trace Blackmore answers your Pinks and Blues questions about the difference between TDS and Conductivity [6:00] Quotes "Where you take the temperature really does matter." - Trace Blackmore "The solution to pollution is dilution…or said another way 'The solution to concentration is dilution'." - Trace Blackmore "Calcium Carbonate (equation) - a water treater's nemesis, because it impedes heat most often." - Trace Blackmore Connect with Scaling UP! H2O Email Producer: [email protected] Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ Facebook: @H2OScalingUP YouTube: @ScalingUpH2O Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald You might already know that HEDP is a phosphonate, but what does that mean? What does HEDP stand for? What is its molecular formula? What percentage of HEDP is phosphate? Is HEDP used for scale control, corrosion control, or both? Is HEDP synergistic with anything else? Does pH have an impact? Can HEDP precipitate with anything? If so, how might this be controlled? Do oxidizing biocides, such as chlorine, have an impact upon HEDP? How does this impact compare to that of other phosphonates? Do you use any products with HEDP?

Is there a magic plan to prepare for the CWT Exam? Can you sign up for the CWT exam and have enough time to study for it in as little as 12 weeks? Connor Hanrahan, the Technical Manager at IWE Industrial Water Engineering found a way that worked for him and his team to feel prepared for the CWT Exam, and all it took was a little planning. If you are looking for a strategy for studying for the CWT Exam, tips for taking the exam at the testing facility, ways you can mentally prepare for a 200-question exam, want to know what to expect prior to having the test in front of you, and numerous resources to help you study, this podcast episode is for you. Bottom line: Connor Hanrahan is going to give you the 12-week strategy for taking the CWT Exam. Timestamps Trace Blackmore invites all water treaters around the world to scale up on knowledge together [1:00] Upcoming Events for Water Treatment Professionals [5:30] Interview with Connor Hanrahan, Technical Manager at IWE [10:00] Lightning round questions [1:04:00] Are you intentionally putting yourself in environments and situations that help you to get better? [1:08:00] Periodic Water Table With James McDonald [1:21:00] Quotes "Water is where my passion, my source of living, and something the world needs intersects." - Connor Hanrahan "I love water chemistry. The more I learn, the less I know. I'm always opening new fields of questions." Connor Hanrahan "Water is endlessly complex, in a beautiful way." Connor Hanrahan "I'll be honest, the CWT Exam was harder than I expected. It is pretty tough, they do not joke around." Connor Hanrahan "Training maintains an excellent organization." Connor Hanrahan "The CWT does such a good job of setting a bar right for water treatment excellence." Connor Hanrahan "My CWT experience was challenging and extremely worthwhile."- Connor Hanrahan Connect with Connor Hanrahan Phone: 505-280-0561 Email: [email protected] Website: Industrial Water Engineering Website: mulletparty.com LinkedIn: in/connor-hanrahan-6a19021b/ Read or Download Connor Hanrahan's Press Release HERE Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned Project Hail Mary by Andy Weir The Martian by Andy Weir Three-Body Problem Boxed Set by Cixin Liu and Ken Liu The Obstacle Is the Way by Ryan Holiday The War of Art: Break Through the Blocks and Win Your Inner Creative Battles by Steven Pressfield 12 Week Year by Brian P. Moran and Michael Lennington Traction by Gino Wickman The 6 Types of Working Genius by Patrick Lencioni I Said This, You Heard That Workbook by Kathleen Edelman I Said This, You Heard That (2nd Edition) by Kathleen Edelman The 7 Habits of Highly Effective People by Stephen Covey Periodic Water Table With James McDonald The building blocks of polymers. What is a monomer? What are the various forms of monomers used in industrial water treatment? What functionality can each of these monomers bring? Are there synergies between them? How are monomers used to make polymers? When monomers are combined to form polymers, do all the polymers in a batch have the exact same discrete composition of monomers, or is the batch of polymer described more as an average of what the molecules are estimated to be when examined together? How can supply-chain shortages of a monomer impact industrial water treatment?

Are you feeling intimidated by the thought of publishing a technical paper? Don't worry, you're not alone! But fear not, because on this episode of Scaling UP! H2O, we have the one and only Michael J. Soller P.E. CPC, DBIA, here to provide you with all the guidance you need to get that paper out into the world. Mike is no stranger to the water industry - as Vice President of Business Development at Bowen Engineering, he's seen it all. Bowen is an EPC/Design-Build Contractor that focuses on building Water, Wastewater, Energy, and Industrial projects. Mike jokes, "If you drink it, flush it, or turn it on, that's what we do." When Mike isn't working at Bowen, he serves on the International Water Conference (IWC) Executive Committee. The IWC is a tactical conference focused on industrial water treatment and its members are known for their expertise in emerging issues associated with water treatment; AKA tough-to-treat waters. This includes working on issues associated with the energy, PFAS, and water markets that are interdependent. Whether you're a seasoned water pro or just starting out in your water career, this episode is for you. Bottom line: By the end of this episode, you'll be equipped with the tools, resources, and references you need to publish that technical paper with confidence. So sit back, relax, and let Mike guide you through the process. Timestamps Join our Global 6K for Water team [1:00] Periodic Water Table With James McDonald [7:20] Interview with Michael J. Soller P.E. CPC, DBIA , the Vice President of Business Development at Bowen Engineering Corporation and part of the International Water Conference (IWC) Executive Committee [10:00] Closing thoughts about volunteering for and attending water conferences with Trace Blackmore [48:00] Connect with Michael J. Soller, P.E. CPC. DBIA Phone: 317-576-8730 Email: [email protected] IWC Conference website: eswp.com/water/overview/ IWC Conference Speaker and Presenter videos: eswp.com/water/iwcspeakers/ Company Website: BowenEngineering.com LinkedIn: in/michael-j-soller-p-e-cpc-dbia-01426013/ Read or Download Mike Soller's Press Release HERE Quotes "The International Water Conference is a tactical conference focussed on industrial water treatment and the expertise and emerging issues associated with water treatment; the expertise associated with tough-to-treat waters." - Mike Soller "These are the smartest folks on earth about water and if they don't know the answers to the questions, they will find someone who can give the answers." - Mike Soller "There's not a person (in our industry) who does everything themselves. We rely upon each other, it's about the people and the product." - Mike Soller "There are 72 papers presented in 2.5 days at IWC Conferences. We are here for education and dialogue." - Mike Soller "The IWC has some of the most robust questions at their conferences." - Trace Blackmore "Anyone can present at IWC, you don't have to be a member." - Mike Soller "There are a lot of different topics covered on this podcast. In the travel I do, it is enjoyable and rewarding to listen to. I'm not kidding. it's just a lot of fun." - Mike Soller Links Mentioned The Global 6K for Water Episode 184 The One Where I Interview My Mastermind Mentor with Aaron Walker Episode 248 The One About Taking A Sabbatical with Aaron Walker The Rising Tide Mastermind Scaling UP! H2O Academy video courses 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald Aside from sodium sulfite, what are the other forms of sulfite used in industrial water treatment? What are their chemical formulas? What are some advantages of using one form over another? If used in boilers, what pressures can sulfites be used or not used? Why? How do you test for sulfite? What may interfere with the sulfite test? Does age of the water sample matter when testing? Does how vigorously you stir the sample matter? How accurate is the sulfite test? Have you ever tried running the sulfite test on sulfite-free makeup water just to see what it might show? In what unit of measure is the sulfite test result expressed? How quickly does sulfite react? Is a catalyst ever used to speed the reaction? If yes, which catalyst? Can this catalyst ever cause issues itself? How should one control the feed of a sulfite-based product? Are sulfites ever fed ahead of pretreatment, such as RO? Why? Can the speed and stroke settings impact the effectiveness of such a feed?

"Don't settle for the way it's always been done, instead, push for excellence, and it will pay off." Back for part two of his 2-part series, Darius Barkauskas, CWT, LEED-AP of HOH Water Technology, has learned over his 20 years in water that you cannot settle for the status quo. There is always something at your company that could be better, which is why he pushes his team to find better ways to treat water, take care of clients, work their company's internal systems, and communicate better as a team. Don't miss out on this inspiring conversation that will empower you to make positive changes in your water treatment business. Tune in now and get ready to scale up your H2O knowledge today! Bottom line: There is always room for improvement, and Darius Barkauskas is back on the show to share what has worked well with his team. Timestamps Trace Blackmore invites you to reflect on your 2023 goals and make the most out of the rest of your year [1:00] Periodic Water Table With James McDonald [6:45] Interview with Darius Barkauskas, CWT, LEED-AP [9:00] Lightning round questions [33:00] Upcoming Events for Water Treatment Professionals [36:00] Quotes "You've gotta put people in a position to win." - Darius Barkauskas "Learn something you didn't know before." - Darius Barkauskas "We are educating everyone in our organization about our company's financials, from the CEO to the admin staff." - Darius Barkauskas "We've been trying to uncover opportunities. I want to get things better than they were and uncover opportunities at existing accounts." - Darius Barkauskas "The cheapest account to sell to is the one you already have vs spending money to go after a new one." - Darius Barkauskas Connect with Darius Barkauskas Phone: (630) 272-3944 Email: [email protected] Website: hohwatertechnology.com LinkedIn: linkedin.com/in/dariusbarkauskas/ Read or Download Darius Barkauskas' Press Release HERE Learn Darius Barkauskas' Do's and Dont's of Communication HERE Links Mentioned The Great Game of Business, Jack Stack The Global 6K The Rising Tide Mastermind Scaling UP! H2O Academy video courses 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned 12 Week Year by Brian P. Moran and Michael Lennington The Gap and the Gain by Benjamin Hardy and Dan Sullivan I Said This, You Heard That Workbook by Kathleen Edelman I Said This, You Heard That (2nd Edition) by Kathleen Edelman Never Split the Difference by Chris Voss The 6 Types of Working Genius by Patrick M. Lencioni Periodic Water Table With James McDonald What is chlorine dioxide? What is it used for? Does the presence of ammonia impact it? What forms of delivery are available for chlorine dioxide? Can it be stored or does it need to be generated onsite? What methods are there to generate chlorine dioxide? What are some of the hazards of chlorine dioxide? How do you test for it? What usage concentrations are typically used? How does chlorine dioxide compare with other antimicrobials, such as chlorine and bromine? How selective is its reactivity? Can chlorine dioxide be used on a reverse osmosis system or not?

Some people are born into water treatment, and others fall into it. Darius Barkauskas, CWT, LEED-AP water career journey started after graduating from Purdue and serendipitously landing his first job at HOH Water Technology, where he has been working and growing for over 20 years. As a water treatment professional, Darius understands the importance of creating a well-balanced workforce and hiring the right people for your team. He reveals valuable insights on coaching others effectively, ensuring that people feel heard and empowered to contribute their best work. Darius also emphasizes the significance of getting to the root source of an issue rather than treating symptoms, and how embracing constructive feedback can drive continuous improvement. But that's not all! Darius also discusses the importance of asking clarifying questions to unlock the full potential of your water treatment company and team. With his wealth of experience, Darius provides practical tips and strategies to help you create a thriving work environment where employees rave about their "best job ever" experiences. Join us for Part 1 of this two-part series, where Darius Barkauskas shares his insights on building a winning water treatment team, coaching for success, and unlocking the true potential of your company. Don't miss out on this inspiring conversation that will empower you to make positive changes in your water treatment business. Tune in now and get ready to scale up your H2O knowledge! Bottom line: Darius will share how to build a water treatment team or a company where employees boast that they have "the best job ever". Timestamps Trace Blackmore thanks you for turning your windshield time into learning time and for saying "hello" at AWT [1:00] Upcoming Events for Water Treatment Professionals [9:00] Periodic Water Table With James McDonald [11:15] Interview with Darius Barkauskas, CWT, LEED-AP [14:00] Quotes "When I hire people, I tell them "I want your time at HOH to be the best job you've ever had." - Darius Barkauskas "Getting constructive feedback can make you feel stressed, lean into that, it's okay to feel stressed. Feelings are natural. Be willing to lean in and get real value." - Darius Barkauskas "You need to have a balanced team."- Darius Barkauskas "When people are complaining they are not actually complaining. They're just not able to articulate their vision of how they want things to be, so the complaint is derived from not being able to share what the vision of what it 'should be' is, they want their vision to come to fruition." - Darius Barkauskas "I'm a firm believer that Everybody deserves a coach, and not necessarily your boss." - Darius Barkauskas "You need some sort of an outlet to vent or get guidance. Someone who will not judge you and allow you to be vulnerable to give you that space to work through that stuff you've got going on."- Darius Barkauskas "Everyone's got issues, if someone says they don't have issues they are probably lying to you."- Darius Barkauskas "Ask clarifying questions. I like to give people solutions, so I force myself to slow down and listen."- Darius Barkauskas Connect with Darius Barkauskas Phone: (630) 272-3944 Email: [email protected] Website: hohwatertechnology.com LinkedIn: linkedin.com/in/dariusbarkauskas/ Read or Download Darius Barkauskas' Press Release HERE Learn Darius Barkauskas' Do's and Dont's of Communication HERE Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned I Said This, You Heard That Workbook by Kathleen Edelman I Said This, You Heard That (2nd Edition) by Kathleen Edelman Never Split the Difference by Chris Voss The 6 Types of Working Genius by Patrick Lencioni Periodic Water Table With James McDonald Let's start off with why fluorescein is used? Why is fluorescein typically used in boilers but PTSA used in cooling systems? What would be the impact if they were switched? At what concentrations is fluorescein used? What is the chemical formula? How does one test for fluorescein? Can any colorimeter or fluorometer be used or does it take a special one? What wavelength of light is being measured? What can interfere with this test? Can it be measured online? How would the level of fluorescein be controlled with an online feed and monitoring system?

Unlock the power of Corrosion Coupons for better water treatment with this Pinks and Blues episode! Get precise insights on setting up metals, sending coupons for testing, analyzing data, and adhering to standards. Plus, a deep dive into the Galvanic Series - the key to understanding metal erosion. Learn the right order for setting up metals, from aluminum to stainless steel, and how adhering to guidelines is crucial for meaningful data. Scale up your Corrosion Coupon knowledge to become the best water treater and provide top-notch support to your clients. Don't miss out - listen now! Bottom line: Using Corrosion Coupons will make you a better water treater. Timestamps Trace Blackmore shares what the Rising Tide Mastermind members will experience at this year's Mastermind Live Event [01:00] Upcoming Events for Water Treatment Professionals [7:00] Answering listener questions about Corrosion Coupons [12:30] Periodic Water Table With James McDonald [53:30] Quotes "Corrosion Coupons are the most economical way to monitor corrosion in a system." - Trace Blackmore "There are thousands of alloys you can get Corrosion Coupons made out of. You'll want to mimic the metal to get accurate corrosion rates." - Trace Blackmore "If we (the lab) don't have the starting date, starting weight, and date out, then it's useless. We need that data." - Trace Blackmore "Wear your gloves! When you handle it, the small amount of oils from your finger will change, for it will interface with water in the lab." - Trace Blackmore "Pitting is never good. Pitting is never acceptable. A pit is always a fail." - Trace Blackmore Connect with Scaling UP! H2O Email Producer: [email protected] Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ Facebook: @H2OScalingUP YouTube: @ScalingUpH2O Links Mentioned ASTM Standard Practice for Corrosion Test Specimens ASTM Guide for Conducting Corrosion Coupon Tests AWT Standards for Corrosion Rates The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald Is bromine an oxidizing or non-oxidizing antimicrobial? What is its chemical formula and how does it differ from bromide? What are typical usage concentrations of bromine? How does it interact with microbes? How do you test for it? How quickly should you test for bromine after sampling? Should you test for free bromine, total bromine, or both? What is the impact of pH on bromine? Is bromine more effective than chlorine at higher pHs or is the story a little more complex than the dissociation curves would indicate? How quickly does bromine act on unwanted microbiological activity? What methods are there for getting bromine chemistry into the water? Can bromine be over stabilized at times with some of these methods? If so, how likely is this to happen and how would the system recover? How does ammonia interact with bromine and is this a concern? What is bromine's impact upon corrosion?

Welcome to Scaling UP! H2O, the podcast where we're passionate about water treatment, and we're committed to sharing that passion with you. Without water, we do not have a job. Without water, our planet cannot sustain life. That's why we're excited to introduce our guest today, Dr. Rakesh Govind. Dr. Rakesh is a professor at the Chemical & Materials Engineering Department at the University of Cincinnati, and the president of NextGen Septic, a company that provides technical expertise on biological treatment processes for soil, air, groundwater, and wastewater clean-up applications. Dr. Rakesh knows that if we don't change our water consumption and wastewater processing, some countries will run out of fresh water in the next 12 years. In this episode, he challenges the way we process wastewater and gives the biggest call to action we've EVER had on this podcast. Dr. Rakesh answers many questions related to wastewater processing, including why we're doing it wrong and what we should be doing instead, why septic tanks aren't a good alternative to centralized treatments, and what the ideal decentralized system looks like. He also explains where aeration fits in, how we can retrofit systems to make them more efficient, and whether the size of the bubble matters when picking the right bubble for your wastewater system. Furthermore, Dr. Rakesh shares insights into the ideal wastewater system design based on science, the ROI for industries switching from centralized to decentralized wastewater systems, and the language we should use when trying to persuade and inspire others to move away from centralized wastewater treatment. Bottom line: We must make swift and effective changes to the way we treat wastewater. If we don't change how we do wastewater today, we won't have any water to waste in the future. So, join us for this thought-provoking episode with Dr. Rakesh Govind, and let's explore the challenges and solutions in wastewater processing. Timestamps Trace Blackmore challenges you to learn and try something new [1:00] Upcoming Events for Water Treatment Professionals [4:30] Periodic Water Table With James McDonald [8:00] Interview with Dr. Rakesh Govind, Professor, Chemical & Materials Engineering Department, University of Cincinnati [10:30] Ideas on how water treaters can work together to change the world [42:30] Quotes "We are depriving the land of the groundwater that is being used to make wastewater." - Dr. Rakesh Govind "The future of wastewater is decentralized treatment." - Dr. Rakesh Govind "We have to remember that fresh water on this planet is running out. It's not going to happen in 100 years, it's going to happen in the next 10 years. By treating the water locally, industries can reuse the water, and that reduces their net consumption of water." - Dr. Rakesh Govind "Water doesn't have to go in the sewer line, save money on utilities, reuse the water." - Dr. Rakesh Govind "Microbubbles benefits: 1. They don't stay in the water long enough to become nitrogen bubbles 2. They coalesce, they do combine and do not repel each other which allows the nitrogen to escape 3. High efficiency of oxygen transfer." - Dr. Rakesh Govind Connect with Dr. Rakesh Govind Email: [email protected] Website: NextGen Septic LinkedIn: in/rakeshgovind Read or Download Dr. Rakesh Govind's Press Release HERE Check out Dr. Rakesh Govind paper "Sustainable Treatment and Reuse of Water Using Decentralized Systems" HERE Learn Dr. Rakesh Govind's "Ideal Wastewater System" by downloading the infographic HERE. 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald Let's get the basics out of the way first. What's the chemical formula of orthophosphate? Is it an anion or cation? Even more complex is whether it is considered an anodic or cathodic corrosion inhibitor. Which is it? Why are phosphates used in boiler systems? What concentrations of orthophosphate are used in cooling and boiler systems? Can orthophosphate be present in makeup water? If so, why and how could this impact the cooling and boiler systems? How do you test for orthophosphate? Is orthophosphate the same as polyphosphate or organophosphate? How does pH impact the effectiveness of orthophosphate? Does phosphate react with calcium?

Welcome to the latest episode of the Scaling UP! H2O podcast, where we bring you the latest insights and strategies to help water treatment professionals excel in their craft. In this episode, we have the pleasure of hosting Justin Nichols, the National Sales Manager of OptConnect's industrial markets, to discuss the future of remote monitoring for water treatment companies. During the podcast interview, Justin shares his extensive knowledge of IoT technology and its potential to revolutionize the way water treatment companies operate. He discusses the difference between IoT and M2M regarding remote monitoring, the equipment needed to implement remote monitoring, and how to maintain 100+ remote systems without having to inherit 100+ of your client's internal IT teams. As a water treater, you may have concerns about how to best communicate the benefits of remote monitoring to your customers, how to future-proof your business, and how to prove the ROI to your clients. Justin Nichols answers all these questions and more in this insightful interview. OptConnect, an IoT technology company, provides simple, easy, and ultra-reliable solutions for connecting unattended equipment to the cloud for remote operating and monitoring platforms. Justin Nichols shares his expertise on how water treatment companies can use cellular tech to monitor remotely safely and overcome challenges such as poor cellular signal. If you want to stay ahead of the curve in the water treatment industry, then this episode is a must-listen. Justin Nichols' insights and strategies will help you future-proof your business, better serve your customers, and excel in your craft. So, tune in to this episode of Scaling UP! H2O podcast to learn from the best in the industry. Bottom line: Justin Nichols is here to pave the way for the future of remote monitoring for water treaters. Timestamps Trace Blackmore invites you to participate in the Global 6K for Water [1:00] Upcoming Events for Water Treatment Professionals [8:00] Interview with Justin Nichols, National Sales Manager at OptConnect [10:00] Lightning round questions [44:14] Periodic Water Table With James McDonald [49:45] Quotes "Manage more sites by leveraging remote capabilities." - Justin Nichols "IoT allows the end user that's trying to scale a connected solution to be able to do it more efficiently and more cost-effectively." - Justin Nichols "The more we can leverage technology, the more valuable our service contracts will be." - Justin Nichols "Data plan costs have gone way down, it may only be $10 to $20 a month. We encourage our customers to look at the cost of a cellular data plan vs. the overhead of paying an employee windshield time." - Justin Nichols "Soon we will be on-site less because we will be able to do so much more remotely." - Trace Blackmore Connect with Justin Nichols Website: OptConnect.com LinkedIn: linkedin.com/in/justin-nichols-sales Read or Download Justin's Press Release HERE Links Mentioned Global 6K for Water The Rising Tide Mastermind Scaling UP! H2O Academy video courses Episode 46, Phosphate Testing 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned "The Power of Moments: Why Certain Experiences Have Extraordinary Impact" by Chip Heath and Dan Heath Periodic Water Table With James McDonald Alkalinity is an important concept to learn. It can be both simple and complex at times. What is the definition of alkalinity? What chemical species can make up alkalinity? Are pH and alkalinity the same or different? How are they related? What is a dissociation curve in regards to various forms of alkalinity versus pH? How does the level of alkalinity impact the solubility of other chemical elements? How is the P-Alkalinity test different from the M-Alkalinity test? What units are used to express these test results? Do you test for the OH alkalinity or do you calculate it or both? What chemical species are typically represented by each of these tests? What can interfere with an alkalinity test?

Last week Chris Yee, owner of Zenith Search Partners recruiting firm, shared the ways that each of the 5 Generations in the workplace was different. In this episode, Part 2 of his 2-part series on building the best multigenerational workforce, Chris will be sharing the things that unite them and the common needs that every employee, no matter their generation, requires from their workplace leader. Chris and his team specialize in connecting talented people with great employers in the water treatment space. Welcome back to the Scaling UP! H2O Podcast, Chris, we are looking forward to hearing your research findings about: What are the 4 common things that all employees need, no matter their generation? What are the top 3 reasons people leave their companies? What are the typical lengths of time that an employee from each of the 5 generations will stay with their company, and what is their motivation for leaving? What should we as interviewers do to best prepare before interviewing a candidate? What are the best questions to ask a candidate in an interview? Bottom line: Chris Yee is going to share how you, too, can build the best Multigenerational Workforce in this special 2-part podcast series. Timestamps Trace Blackmore invites you to The Hang on April 13th at 6 pm EST 2023 [1:00] Upcoming Events for Water Treatment Professionals [8:40] Periodic Water Table With James McDonald [12:24] Interview with Chris Yee about Building the Best Multigenerational Workforce, Part 2 [14:30] Lightning round questions [46:40] Quotes "Hire for culture, and not for checklists on a resume." - Chris Yee "Hope is our most precious asset in times of turmoil and trouble." - Chris Yee "Leverage your network, that's the most efficient and direct path to success." - Chris Yee "Care about people, not the deals. If we care more about the people, the deals will come." - Chris Yee "Listen and listen well." - Chris Yee "Communication matters, make sure your desires, drivers, and expectations are clear. We all have the responsibility to connect on that level of dialogue." "The lack of preparation on some hiring managers is sometimes pretty alarming. Sometimes they don't read the candidate's resume until they are in the interview." - Chris Yee Connect with Chris Yee Phone: 713-936-9601 Email: [email protected] Website: Zenith Search Partners LinkedIn: linkedin.com/in/chemrecruiter Read or Download Chris Yee's Press Release HERE Link to Chris' AWT Presentation HERE Understand a Multigenerational Workforce better by downloading the infographic HERE Learn the 4 things all employees need HERE Links Mentioned Episode 300 Chis Yee's Part 1 episode of this 2-part series Register for The Hang happening on April 13th HERE Angela Duckworth's TED Talk Simon Sineck's Start With Why TED Talk 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned Traction: Get a Grip on Your Business by Gino Wickman Start with Why by Simon Sinek Leaders Eat Last by Simon Sinek 12 Week Year by Brian P. Moran and Michael Lennington Periodic Water Table With James McDonald What is the chemical formula for calcium carbonate? What is its molecular weight? How is calcium carbonate formed? How soluble is calcium carbonate? What impacts the solubility of calcium carbonate? How can one predict its solubility? What can be done to increase the solubility of calcium carbonate? Why is calcium carbonate used to express concentrations of other chemistries such as alkalinity, total hardness, etc? What does calcium carbonate scale look like? What are field tests that can be done to identify calcium carbonate scale. How can calcium carbonate scale be cleaned?

Today's guest is Chris Yee, who owns a recruiting firm called Zenith Search Partners. He and his team specialize in connecting talented people with great employers in the water treatment space. Before he started Zenith, he held a variety of roles in the chemical industry including engineering, sales, finance, and supply chain. Today, he is on our show to talk about how to build the best multigenerational workforce. Welcome to the show, Chris! In Part 1 of this 2-part series, Chris is talking to the Scaling UP! Nation about how to build the best multigenerational workforce. In this episode, he will be touching on: What are the 5 generations working in water treatment today, and what are those age ranges? What are each generation's work styles? Where did all the applicants go? What do we need to do to attract applicants? How can we do a better job when recruiting people to join our industry? What are the reasons people want to work these days? What are some of Chris' favorite interview questions? Bottom line: Chris Yee will share how you, too, can build the best Multigenerational Workforce in this special 2-part podcast series. Timestamps Trace Blackmore thanks you for helping us achieve our 300th Episode [1:00] Upcoming Events for Water Treatment Professionals [11:00] Periodic Water Table With James McDonald [14:30] Interview with Chris Yee about Building the Best Multigenerational Workforce [ 17:00] Quotes "Our goal is to be a different type of recruiter. We strive to be true industrial participants of the industries we serve." - Chris Yee "The water industry is a 2-hump camel: a large group of folks is 50+, and then you have this 30-year-old and younger crowd, but there is a gap between those 2 'humps' of people who are 35-50. 35-50-year-olds are not as prevalent in this industry." - Chris Yee "Employers must evaluate if people must be in the office." - Chris Yee "It is hard to find people who want to do that type [water treatment] of work, the pool is simply getting smaller." - Chris Yee "We need to communicate the benefit of water and water treatment and the role it plays in our society when recruiting newer generations of employees." - Chris Yee "'Would you like to be part of this movement, if so, come over and work for us'. If you use this pitch when marketing job openings to applicants your world will change." - Chris Yee "'How would you define your perfect job?'; this is a great interview question!" - Chris Yee Connect with Chris Yee Phone: 713-936-9601 Email: [email protected] Website: Zenith Search Partners LinkedIn: linkedin.com/in/chemrecruiter Read or Download Chris Yee's Press Release HERE Understand a Multigenerational Workforce better by downloading the infographic HERE Learn the 4 things all employees need HERE Links Mentioned Episode 301 Chis Yee's Part 2 episode of this 2-part series Listen Notes The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned Start with Why by Simon Sinek Periodic Water Table With James McDonald What impact can chloride have on industrial water system? What is the difference between chloride and chlorine? Does chloride typically take part in precipitation reactions? How do you test for chloride in the field? Where is the titration endpoint for chloride? Why would one calculate chloride cycles of concentration in addition to other cycles of concentration (or concentration ratio) for water systems? What could add more chloride to a system to interfere with this calculation? At what level does chloride pose a corrosion danger to stainless steels?

For the past few years, the Scaling UP! H2O Podcast has had the humbling opportunity to partner with World Vision to help bring an end to the Global Water Crisis. This year, we are inviting Crystal O'Rourke, Sr. Representative at World Vision, on the show to share how Water Treaters and Water Treatment companies can get involved to bring clean drinking water to the millions of women and children who need it most. If you've ever wondered about the questions below, then this episode will inspire you to join water treaters around the world to end the world water crisis by 2030: What does Team World Vision do? How many people in the world do not have access to close and clean drinking water? How can someone sponsor a child through Team World Vision? Why a 6K and not a 5K? Why the bright orange shirts? How does World Vision provide clean drinking water for one person for only $50? How does World Vision work with indigenous leaders and engineers to find the best source of water for those communities facing a water crisis? How does having access to close and clean drinking water change communities? How can I get involved to end the Global Water Crisis by 2030? Bottom line: Water Treaters are on the front lines of resource management and partnering with World Vision is a great way to solve the Global Water Crisis. Timestamps Trace Blackmore welcomes you to World Water Day and invites all listeners to join our podcast's 6K Team [1:15] Interview with Crystal O'Rourke, Sr. Representative at World Vision, about ways water treaters can help to end the Global Water Crisis [3:20] Trace invites all water treaters to participate in the Global 6K for Water [30:30] Periodic Water Table With James McDonald [37:00] Quotes "World Vision focuses on humanitarian work, bringing advocacy for the poor and oppressed, bringing justice and humanitarian affairs, including community development, and even emergency response." - Crystal O'Rourke "We help communities by providing needs to the communities by providing supplies, food, water, first aid." - Crystal O'Rourke "It is a 6K, not a 5K, because 6K is the average distance women and children have to walk to a water source that is usually diseased and dirty and carries a 50% mortality rate for children under the age of 5." - Crystal O'Rourke "Every 6K registration brings a lifetime of clean water for one person." - Crystal O'Rourke "Hope, joy, and justice for all children." - Crystal O'Rourke "Giving parents, families, and companies an opportunity to teach that we can make a difference." - Crystal O'Rourke "The clean water crisis is big, 1 in 10 people are lacking access to close clean drinking water, but we can do something about it. If you and I participate in the Global 6K, we've just given 2 more people access to clean drinking water." - Crystal O'Rourke "World Vision works in 100 countries." - Crystal O'Rourke "With something as little as $50, you can change someone's life." - Crystal O'Rourke "Not every day do you get to do something big like saving a life." - Crystal O'Rourke Connect with Crystal O'Rourke Phone: (760) 490-4209 Email: [email protected] LinkedIn: in/crystalnorourke/ Website: worldvision.org Sponsor a Child HERE Donate or Run with Scaling UP! Nation's 6K Team HERE Learn how to set up a 6K Team for your company HERE Links Mentioned Join the Global 6K The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald First, what's the difference between molybdenum and molybdate? Is molybdate an anionic or cathodic corrosion inhibitor? How does it inhibit corrosion? Does molybdate have any similarities to chromate? How do you field test for molybdate? What are the ranges for the tests? How are the test results expressed? What could happen if two different molybdate test results are expressed in two different units? What are common molybdate dosages for both open and closed water systems? Does microbiological activity have any impact on molybdate? Which test and at what level may the presence of molybdate impact testing for iron?

Brian Katarski loves using Lean Management techniques to continuously improve AquaPhoenix Scientific's warehouse. By using Lean Management at their warehouse, their team can quickly and effectively deliver orders to satisfied customers, layout their warehouse to keep their employees safe, and keep prices down by not over or under-ordering products for their shelves. Brian Katarski is VP of Sales at AquaPhoenix Scientific and when he first started there was only a crew of 10 staff, now they are a company of over 300 people, and one of the ways they were able to grow was because they implemented Lean Management in their warehouse and across their company. In this podcast interview, Brian dives into these questions: What are the foundations of Lean Warehouse Management? How does a Continuous Improvement Warehouse Management system work? Why is Lean Warehouse Management important? What Lean systems and tools work best in warehouse management? Why is inventory management important? What are the 8 Wastes of Lean Management? What are the 5's of Lean Management? What are the best tips when implementing Lean Management? How do you help your team feel comfortable in the midst of constant change? Bottom line: Brian Katarski introduces Lean Warehouse Management tips and suggestions to help your water treatment company take tiny steps that will lead to big payoffs. Timestamps Trace Blackmore encourages you to try something new and learn from your mistakes [1:00] Upcoming Events for Water Treatment Professionals [5:00] Periodic Water Table With James McDonald [9:30] Interview with Brian Katarski VP of Sales at AquaPhoenix Scientific about his career journey [12:00] Introduction to Lean Warehouse Management [20:00] Brian's tips to keep yourself Continuously Improving and where to find Lean resources [52:00] Quotes "You need to recognize and own a process. It's not easy. Then you need to fix it and get help from someone outside of your organization who has experience, then make it a repeatable and sustainable practice." - Brian Katarski "When you have a new problem to solve, get halfway to the goal you want to achieve, implement it, celebrate it, then keep going." - Brian Katarski "If you make a mistake, great. Celebrate it. Win it. Let's move on. Make it better. You'll never make that mistake again." - Brian Katarski "Have an open mind and be able to admit that you could be wrong." - Brian Katarski "You have to help people get comfortable being uncomfortable." - Brian Katarski "You will never get ahead if you stay in your comfort zone." - Brian Katarski "Take the first step, recognize the problem, and do something about it. Make tiny little improvements; you'll be surprised how they add up." - Brian Katarski Connect with Brian Katarski Phone: 717-465-7859 Email: [email protected] Company Website: aquaphoenixsci.com Education Website: aquaphoenixeducation.com LinkedIn: linkedin.com/in/bkatarski Read or Download Brian Katarski's Press Release HERE Learn Brian Katarki's 7 Lean Warehouse Management Tips HERE Links Mentioned NIST MANTEC Episode 257 The One About Lollipop Moments with Drew Dudley The Rising Tide Mastermind Join our Global 6K Team for clean drinking water Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned The Goal by Eliyahu M. Goldratt Discipline Equals Freedom: Field Manual by Jocko Willink The Dichotomy of Leadership: Balancing the Challenges of Extreme Ownership to Lead and Win by Jocko Willink Never Split the Difference by Chris Voss This Is Day One by Drew Dudley Periodic Water Table With James McDonald Not just a dietary supplement, but an industrial water treatment chemical, too. What is zinc used for in water treatment? How does it function? Does zinc work better alone or along with other water treatment chemicals? How does pH impact zinc, and what can be done about it? What's a typical dosage level for zinc? What could happen if it is overfed? How about underfed? Are there any restrictions that may prevent the use of zinc? Do any of the products you currently use have zinc in them? Can you test for zinc in the field? If so, how?

Chris Golden, Director of Sales at Taylor Water Technologies and CWT Certification Chair, is our returning guest and he is here to share the latest information about water treaters getting their Certified Water Technologist (CWT) designation. Today Chris is answering these listener questions and so many more: How does one become a CWT? Why get your CWT? What does having your CWT do to differentiate you from other water treaters at the same company? Does a CWT employee make more money than an employee without a CWT? Why should business owners encourage employees to get their CWTs? Why should customers opt for water treaters with a CWT designation? What are some places customers should research to learn more about CWTs? What happens after the exam has been passed? What does the CWT recertification process look like? Once someone has their CWT, what do they need to do to maintain that certification? What is the difference between a Continuing Education Unit (CEU) and a Continuing Education Hours? The CWT Certification Process: Bottom line: Chris Golden shares the latest information about getting and maintaining your Certified Water Technologist (CWT) designation. Timestamps Trace Blackmore shares Upcoming Events for Water Treatment Professionals [1:00] Periodic Water Table With James McDonald [5:45] Interview with Chris Golden, Director of Sales at Taylor Water Technologies and CWT Certification Chair, about getting your CWT [9:00] Trace's message for those considering getting their CWT in 2023 [45:00] Links Mentioned Download the CWT Certification Process HERE CWT Prep Video Course taught by Trace Blackmore Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) The Rising Tide Mastermind Quotes "The CWT certification shows that you're a good, committed, and ethical water treater." - Chris Golden "Getting your CWT shows that you have competence which builds trust." - Chris Golden "Employees with CWTs are proving their value by getting certified." - Chris Golden "As a business owner, having employees with CWTs is a valuable thing, and you should pay them more." - Chris Golden "Younger generations value being able to grow and progress. If you can show them a path of progression they will stay with you." - Chris Golden "I believe this is a designation that elevates your commitment to this industry and allows everyone who sees those three initials behind your name that you are taking this more seriously than other people in this industry." - Trace Blackmore Connect with Chris Golden Phone: 800-TEST KIT (837-8548) Email: [email protected] Website: taylortechnologies.com LinkedIn: linkedin.com/in/chrisgoldentaylortech How to Choose a Water Treater article by Chris Golden 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald Aha, we're touching upon raw water clarification and wastewater treatment here. What is alum used for? What is its chemical formula? What weight percentage of alum is aluminum? What could happen if alum is overfed? What form does alum typically come in? Solid? Liquid? How is alum fed to a system?

Welcome to our 3rd interview with Jeffrey L. Garratt, president of Garratt-Callahan. Jeff is back to talk about how to lead a multigenerational company. Garratt-Callahan is the largest privately-owned industrial water treatment company in North America, with offices and manufacturing plans across the United States - in California, Texas, New Jersey, Illinois, and Georgia. It was founded in 1904 by Edward C. Garratt and John Callahan in Seattle, Washington. Jeff is a 4th generation company president and has learned so many lessons over the course of his time at Garratt-Callahan working shoulder-to-shoulder with an excellent team. In this episode, Jeff Garratt and Trace Blackmore dive into the following questions and touch on so many more: What are Jeff's best practices for a multigenerational company? How to start the conversation about taking the reins at a legacy company? How should healthy leaders gracefully remove unhappy family members from a family business? How has taxation impacted multigenerational companies? What are all the factors business leaders should consider before attempting growth? Why is it important for water professionals to have positive relationships with their competitors? Bottom line: Jeffrey L. Garratt is going to share advice on how to lead a successful multigenerational company based on the lessons he learned along the way and those passed down to him since the company was founded over 100 years ago. Timestamps Upcoming Events for Water Treatment Professionals [01:00] Periodic Water Table With James McDonald [6:40] Interview with Jeffrey L. Garratt, president of Garratt-Callahan Company [9:20] Lightning Round Questions [35:15] Quotes "Find the next generation of leaders." - Jeffrey L. Garratt "My best advice for family members in a multigenerational company: Get involved or let it go." - Jeffrey L. Garratt "If the next generation doesn't want to take the company's reins, really great people from the company will step up and you have to find them." - Jeffrey L. Garratt "The people right next to you can give you this unbelievable information and listening to them is a big step in the right direction." - Jeffrey L. Garratt "Surround yourself with a bunch of people who care and who want the company to be successful." - Jeffrey L. Garratt "Before you grow, you've got to know where you want to go, what you want to do, and what kind of company you want to be." - Jeffrey L. Garratt "Be careful not to grow too fast because you can develop a reputation that you don't want." - Jeffrey L. Garratt Connect with Jeffrey L. Garratt Phone: (650) 697-5811 Email: [email protected] Website: www.garrattcallahan.com LinkedIn: company/garratt-callahan-company/ Links Mentioned Episode 268 The One With the President of Garratt-Callahan Episode 295 The One About Keeping Employees Happy with Jeff Garratt Inc Magazine's article about why multigenerational businesses fail Every Person Has A Story Chick-Fil-A training videos Global 6K The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned Revenue Growth Engine by Darrel Amy Periodic Water Table With James McDonald What are silicates? What are they used for? What metals do they protect? How quickly do silicates act to form their protective film? What is the most effective pH range for silicates? What is the typical dosage range for silicates? How do you test for them? Does microbiological activity have an impact upon silicates? What other chemistries are silicates often blended with to add additional protection?

Top 6 Ways to Keep Employees Happy In today's episode, Jeffrey L. Garratt, president of the Garratt-Callahan Company, is on the show to talk about keeping employees happy. In 2023, we know it's harder than ever to find quality employees and keep the top-notch employees you already have. Garratt-Callahan Company has been in the Garratt family since 1904. Four generations have dedicated their lives to providing effective, efficient, and safe industrial water treatment, and over the decades, they've found timeless ways to keep employees happy. In this episode, Jeff Garratt and Trace Blackmore dive into the following questions and touch on so many more: What are the top things we need to do to ensure the team is happy? What are the business workforce struggles in 2023? What to do when you don't have a lot of applicants? How has the Supply Chain changed over the past 12 months, and how will it change in the future? What are the lessons learned from lost accounts? How should we develop employees? How and why should water professionals embrace AI and remote monitoring? Bottom line: Jeff Garratt is going to share how the largest privately-owned industrial water treatment company keeps its employees happy by doing the things that can be done at any company, no matter the size. Timestamps Trace Blackmore invites you to The Scaling UP! H2O Podcast. The podcast created by water treaters and for water treaters [1:01] Upcoming Events for Water Treatment Professionals [2:35] Periodic Water Table With James McDonald [7:48] Interview with Jeffrey L. Garratt, president of the Garratt-Callahan Company [9:45] Quotes "If you want to hire people, you need to train your people." - Jeffrey L. Garratt "Give employees authority for their own success and allow them to do what they need to do." - Jeffrey L. Garratt "We must let our employees know we are standing behind them." -Jeffrey L. Garratt "You have to put the time into employees, it is a process to build up new employees' confidence." - Jeffrey L. Garratt "You cannot fear making a mistake. You need to learn from them." -Jeffrey L. Garratt Connect with Jeffrey L. Garratt: Phone: (650) 697-5811 Email: [email protected] Website: www.garrattcallahan.com LinkedIn: company/garratt-callahan-company/ Read or Download Jeffrey L. Garratt's Press Release HERE Learn what you can do to keep employees happy HERE Links Mentioned Download the Top 6 Ways to Keep Employees Happy HERE Episode 268 The One With the President of Garratt-Callahan Episode 296 The One about Leading a Successful Multigenerational Company (airs 2.24.23) The Rising Tide Mastermind Scaling UP! H2O Academy video courses AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Periodic Water Table With James McDonald What is nitrite used for? What systems is nitrite used within? What is a typical dosage range? Can you test for nitrite in the field? If so, what tests are available? How are the units expressed for nitrite? What could happen if two people are unknowingly talking different units when comparing nitrite test results? What happens if nitrite is overfed? What happens if nitrite is underfed? What is the potential impact of microbiological activity upon nitrite? What are possible byproducts from any microbiological impact? What could it mean when the conductivity of a closed loop system has remained the same but nitrite levels are dropping? What is nitrite often blended with for more complete system protection?

John A. Mullen brings new energy into the plumbing and mechanical industry. With nearly 2 decades of unique leadership experience and a vision for more intelligent and sustainable systems, he was the perfect guest to have on this week's podcast interview. A fourth-generation plumber, John has engaged in a multitude of complex projects, from the position of apprentice to a highly accountable company executive. As director of Technical Services at IAPMO, John engages with industry professionals throughout the world, bringing together the best and brightest minds to work together on safety initiatives and code-related topics, and creates technical content for education and advocacy, continuing the tradition of helping to provide safe plumbing systems to the public. In this podcast interview, John answers these questions and so many more: How can water treaters work better with plumbers to get the best product to their customers and to ensure things are designed and operating correctly? What's happening in 2023 at IAPMO? What do we need to know about Hydrogen Piping and its codes? How has the plumbing industry changed in the past 100 years? What was John's journey as he transitioned from a member to a leader at IAPMO? What can people find in the IAPMO library? Why should professionals get involved with a professional organization and how can organizations best support their volunteers? As an author and content creator, what advice does John have for those on the creative sidelines? Bottom line: John A. Mullen shares why you should share what you know so the entire industry can grow. Timestamps Trace Blackmore welcomes you to our 294th podcast and thanks listeners for our top 3% rating [1:01] Upcoming Events for Water Treatment Professionals [6:27] Scott Wozniak was right; listening to Audible at a faster speed [10:37] Periodic Water Table With James McDonald [13:46] Interview with John Mullen, Director of Technical Services at IAPMO [17:00] Lightning Round Questions with John Mullen [39:35] Quotes "I try to build relationships with others in the industry and make sure we are all working together." - John A. Mullen "I like making things smarter and automating systems, watching systems virtually is a pretty cool thing to see." - John A. Mullen "At the end of the day, we all help move the industry forward." - John A. Mullen "I do the best I can to represent the industry as a whole and help everybody." - John A. Mullen Connect with John A. Mullen Phone: 631-219-4190 Email: [email protected] Website: iapmo.org LinkedIn: linkedin.com/in/johnamullen/ Read and Subscribe to John's Newsletter HERE Read or Download John's Press Release HERE Links Mentioned Scott Wozniak's episode 292 Audible Uniformcodes.org IAPMO's The Authority podcast The Global 6K with Team World Vision, May 20th The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned Drop by Drop by James McDonald Throw a Wrench in your Plans, An Atlas to the Industry - Plumbing & Mechanical newsletter by John A. Mullen

Every interaction anyone on your team has with a client is Sales, from your Support Line to your Sales Managers. Learn the Sales skills you need to increase Sales and Profit at your water company so that the entire team benefits. Adam Shapiro has been helping individuals, teams, and enterprises since 2004. Using a sales process, messaging and disciplines framework, Adam applies his proven process to what and how his clients sell resulting in improved sales performance. Today Adam is answering these questions and so many more: Why does the Sales Team's process frequently look like the "Wild West"? What are the 2 reasons Sales Teams struggle? What are Adam's lessons learned after working 18 years in Sales? Are Salespeople made or born? When hiring a Salesperson, what qualities are most important? What do you need to successfully transition from a Salesperson to a Sales Manager? What does sales coaching look like? How do your Sales Managers report to your Executive Team? How do we efficiently move clients through the sales process? Bottom line: Adam Shapiro is going to teach podcast listeners how to prepare and professionalize their sales teams. Timestamps Trace Blackmore shares Upcoming Events for Water Treatment Professionals [1:00] Periodic Water Table With James McDonald [8:50] Interview with Adam Shapiro, President of SalesReformSchool [10:35] Adam Shapiro answers the Lightning Round Questions [45:11] Quotes "Your sales process must be repeatable and intentional, and your team needs to be prepared." - Adam Shapiro "The Sales Team needs to define its client profiles and its market so the team can do it in a clear, convincing, and confident manner." - Adam Shapiro "If Sales was easy, everyone would do it. Sales is hard, that's why the payoff can be so good." - Adam Shapiro "Nearly all sales calls in a B2B world is a complex sales made up of multiple decision makers and multiple decisions. Make sure you have a conversation with all of them." - Adam Shapiro "Do your reps know your sales process, and can they identify where they are in that process?" - Adam Shapiro "Everyone on the Executive Team should know the company's Sales Process." "If you are not documenting your sales calls in the form of the email back to your prospects to where that's the start of your next conversation is what did you think of my email recap you're doing it wrong so every meaningful conversation deserves a recap of that conversation." - Adam Shapiro "A proposal should be defined within every company that the prospect will learn nothing new from it, it's just a combination of all the conversations and process steps we've done before, put into writing including the terms and conditions so we can get a signature." - Adam Shapiro Connect with Adam Shapiro Phone: 404-798-8397 Email: [email protected] Book 30 mins with Adam: HERE Website: salesreformschool.com LinkedIn: linkedin.com/in/adshap Twitter: ​​AdamShap Read or Download Adam's Press Release HERE Links Mentioned Episode 146 with Adam Shapiro Can She Sell Blog Post CWT Exam Prep Course The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned Traction by Gino Wickman Periodic Water Table With James McDonald Glutaraldehyde. What is the nefarious sounding chemistry? What is glutaraldehyde used for? Does it have an optimum pH range, and is it a narrow or broad range? What are typical dosages for glutaraldehyde? How quickly does it do its job? What is it effective against? Will anything cause glutaraldehyde to degrade? If deactivated, what impact could this have on a Closed Loop system? Can glutaraldehyde be tested for in the field or in the lab? Is it fed continuously or intermittently?

Some companies are legendary brands. They set the standard for their category and have raving fans, not just regular customers. And these companies make this happen year after year. In this episode, you'll learn the systems and methods used by these legendary brands. These aren't abstract theories, but practical methods, and insider stories, learned from working inside a lot of exceptional companies, including Disney, Nucor Steel, and Chick-fil-A. Today's guest is going to teach the best practices around the Customer Experience Engine and building a strong brand, even in a more technical, municipal space. It's none other than Scott Wozniak. Who is Scott Wozniak? Scott leads a consulting company, speaks at conferences, hosts 2 podcasts, writes a weekly newsletter and books, and coaches CEOs. You can become a brand legend in your space with the Customer Experience Engine that continuously delivers exceptional results. Bottom line: Scott Wozniak is going to introduce us to the Customer Experience Engine and teach you how to create growth year after year in your company. Timestamps Trace Blackmore talks about Planning for 2023 before it passes you by [1:00] Periodic Water Table With James McDonald [5:40] Upcoming Events for Water Treatment Professionals [7:30] Interview with Scott Wozniak about the Customer Experience Engine, building a trustworthy brand, getting outside of your bubble to learn new perspectives, getting to know your customers, and hiring the right people [ 13:31] Lightning round questions [1:00:00] Reflecting on core values with Trace [1:18:00] Periodic Water Table With James McDonald Now, I know some people pronounce it tolytriazole, but there is a second "l" in there. I was taught to pronounce it tolyltriazole. It's also often shortened to TTA or just TT. What is tolyltriazole used for? What is its chemical formula? At what concentrations is tolytriazole effective? What is the impact of oxidizing biocides upon it? How does it react with metal surfaces? How does one test for tolyltriazole? Are there challenges with blending a product with tolyltriazole in it? Quotes "If you want a legendary brand or a solid brand in your category, you need to create trust. If they don't trust you, it doesn't matter how good your sales and marketing engines are." - Scott Wozniak "How to run your brand into the ground: have world-class marketing and sales and poor operations." - Scott Wozniak "Even if I make the sale, I can sour the relationship if I cannot deliver on the sale. The point isn't short-term sales, the point is a long-term brand. The more your brand grows, the more success and reputation it gets." - Scott Wozniak "Go to where the customers are and watch them interact with your stuff." - Scott Wozniak "Customers ask: do you see me, do you care about me, do I matter as a real person to you?"- Scott Wozniak "You have to put more time and effort into hiring than ever." - Scott Wozniak "You don't have a choice. You either put in the time to hire with excellence, or you put in the time to manage misfit employees. You only get to pick where you want to spend the time." - Scott Wozniak "If you are sloppy with hiring, everything else gets harder." - Scott Wozniak "Hire for character (what are the unique character qualities of your company), chemistry (do we like this person, do we enjoy each other), and competency (can they do the job, which is the least important because you can always train them)." - Scott Wozniak Connect with Scott Wozniak Email: [email protected] Phone: 678-395-1538 Consulting Website: swozconsulting.com Branding Website: scottwozniak.com LinkedIn: linkedin.com/in/scottwozniak Scott's Podcast 1: Upgrade Engines Scott's Podcast 2: Alpha Pack Podcast Sign up for Scott's weekly email to upgrade your life: HERE Scott Wozniack Press Release: Read or download HERE Links Mentioned Audible Kathleen Edelman talks about Temperaments in Episode 281 mcbroken.com (map showing ice cream machines that are broken) 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned How to Fail as a Leader: A fast-paced fable about leaders who totally biff strategy and execution but learn enough to win in the end by Scott Wozniak The Cornerstone PATH: A business fable about saving your project and your career by Scott Wozniak Awake From Atrophy: Rethinking Church (Not the Bible) And Finishing the Reformation by Scott Wozniak I Said This, You Heard That Workbook by Kathleen Edelman I Said This, You Heard That (2nd Edition) by Kathleen Edelman 12 Week Year by Brian Moran Good to Great by Jim Collins Amazing Grace: William Wilberforce and the Heroic Campaign to End Slavery by Eric Metaxas

We're bringing back listener favorite, James McDonald, CWT on the show to talk about Nitrites. Today, he answers listener questions such as: How do you convert Nitrite to Sodium Nitrite? How do you make sure your Nitrite levels are not too high or too low? Does microbiological activity impact nitrite levels? What can cause a reaction in a closed loop system when there's Nitrite involved? What do you need to know before adding a biocide to a system that has Nitrite in it? How can you prevent pitting from happening when you are using Nitrite? What is Nitrite used for? Bottom line: Tune in to learn all about Nitrite from James McDonald. Timestamps Trace Blackmore welcomes you to the podcast made by water professionals for water professionals [01:01] Periodic Water Table With James McDonald [4:15] All about Nitrite with James McDonald, CWT [8:20] What sparks inspiration [16:00] How to get involved with the AWT Technical Committee [27:00] Trace and James tell Chuck Norris Jokes [36:00] Upcoming Events for Water Treatment Professionals [38:00] Periodic Water Table With James McDonald With the right lighting, this molecule has a certain glow about it. Why is PTSA used? Can PTSA be used in both cooling towers AND Boilers? Why or why not? How about closed loops? What does PTSA stand for? What is a typical dosage of PTSA? How is the concentration of PTSA measured? What can cause PTSA to degrade? Is PTSA compatible with all biocides? Why did PTSA come into more widespread use within the last decade or so? Should other parameters be measured regularly in addition to PTSA or can one rely solely upon the PTSA reading when monitoring product dosage? Quotes "Nitrite can be tested in the field, which is great because not everything can be." - James McDonald "To convert from Nitrite to Sodium Nitrite, you multiply Nitrite by 1.5; that's a big multiplier. So if you're not talking apples to apples, you're talking apples to oranges, and you may be out of range and not know it." - James McDonald "Having too low of Nitrite levels can be worse than no Nitrite in the system because of the pitting that can occur." - James McDonald "Nitrite can be bug food. Do some tests and make a plan." - James McDonald "Nitrite can get a reaction in a closed loop when adding sulfites and biocides." - James McDonald Connect with James McDonald Phone: (937) 689-4031 LinkedIn: in/james-mcdonald-pe Websites: industrialwaterscience.com Chemaqua.com Industrial Water Treatment Cartoon: industrialwaterscience.com/fun James McDonald Press Release: Read or download Here Links Mentioned The Rising Tide Mastermind CWT Practice Course from the Scaling UP! H2O Academy 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Book Mentioned Drop by Drop: Articles on Industrial Water Treatment by James McDonald

James McDonald, CWT the Director of Technology and Marketing at Chem-Aqua, creator of the Industrial Water Comic, the creative mind behind Detective H2O water mysteries, and the spark that ignited Industrial Water Week is today's guest. James McDonald has a full-time job and still finds the time to volunteer on AWT's Technical Committee, create a holiday for industrial water treaters, create weekly podcast episodes, and design humorous comics that will bring a smile to any water treater's face. He does these things because they are the things that bring him joy and help the water industry grow and learn. Bottom line: James McDonald is going to teach us how to make time for the things that are most important to us, so we can focus on our professional passions. Timestamps Trace Blackmore welcomes you to 2023 and shares some new video course content with you [01:00] Interview with James McDonald, CWT [14:00] Periodic Water Table With James McDonald [44:30] Periodic Water Table With James McDonald What is DBNPA? What is its full, molecular name? What is DBNPA used for? What is its method of action to do what it does? What is the optimal pH range for DBNPA? What are typical use concentrations? What is it effective against? How long does DBNPA take to be effective? What could make it ineffective in one system but effective in another? Quotes "I enjoy what I do. I enjoy the job I have. I enjoy the career I'm in, industrial water treatment." - James McDonald "Even though the world isn't knocking at our doors asking for our help to save the universe, we still save the universe behind the scenes, and I personally love that." - James McDonald "We need to celebrate. Sometimes we need an excuse to celebrate, an excuse to talk about what we do, and trumpet to the world what we do; which was the idea behind starting Industrial Water Week." - James McDonald "I love January because it always feels like a new start. Let's make 2023 the best year ever." - Trace Blackmore Connect with James McDonald Phone: (937) 689-4031 LinkedIn: in/james-mcdonald-pe Websites: industrialwaterscience.com Chemaqua.com Industrial Water Treatment Cartoon: industrialwaterscience.com/fun James McDonald Press Release: Read or download Here Links Mentioned Rocketbook Water Cake AWT (Association of Water Technologies) Industrial Water Week, Oct 2-6, 2023 CWT Practice Course from the Scaling UP! H2O Academy Episode 276 Detective H2O's The Case of Seeing the Dead The Rising Tide Mastermind List of January 1st podcast episodes by year 1st one of 2022 1st one of 2021 1st one of 2020 1st one of 2019 1st one of 2018 2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Happy New Year, Scaling UP! Nation. It's amazing how much we can accomplish in a year, and right now, at this moment, you get an entire year to accomplish your goals. Take this week to plan your year because we all know that life set to default doesn't get us where we want to go. Don't live life by default; instead, do something new each and every day to make sure that you are getting the most out of it. Make sure you're working towards your goals every day this year. Build a life you can reflect back on and be proud of in 2023. Bottom line: Trace Blackmore is going to teach you how to start the year off right by doing a SWOT Analysis with a twist. Timestamps Trace Blackmore's advice on making a plan for 2023 so you don't live life by default [01:30] Periodic Water Table With James McDonald [08:25] SWOT Analysis with a twist [10:30] What's in store for the podcast in 2023 and Upcoming Events for Water Treatment Professionals [21:30] Periodic Water Table …PBTC. First, what does PBTC stand for? What is its chemical formula? What is it used for? What systems is it used in? How does it compare with other phosphonates? What does "calcium tolerance" have to do with PBTC? What concentrations is it used in industrial water treatment? Is it synergistic with any other water treatment chemicals? Do you use any products with PBTC in it right now? Which ones? Quotes "Instead of doing SWOT, do TOWS. Start with the Threats and work backward to your Strengths. By being externally focused on what Threats are out there vs. we are thinking about protecting what we already have you'll learn more." - Trace Blackmore "We want to make sure everyone has access to clean drinking water." - Trace Blackmore "There is always something new to learn out there." - Trace Blackmore "Take this week to plan your next year." - Trace Blackmore "If your brain is getting bored, challenge it, and I promise it will change everything." - Trace Blackmore "Don't sell on price. Sell on your values." - Trace Blackmore Connect with Scaling UP! H2O Email Executive Podcast Producer, Corrine Drury: [email protected] Submit a show idea: Submit a Show Idea Trace Blackmore on LinkedIn: in/traceblackmore/ Scaling UP! H2O on Facebook: @H2OScalingUP Scaling UP! H2O on YouTube: ScalingUpH2o.com/YouTube Links Mentioned Legionella Resources Ep 249 Jill Cavano's SWOT Analysis Ep 288 The One Where Trace Blackmore Reflects On 2022 Global 6K (May 20th, 2023) The Rising Tide Mastermind Submit a Show Idea Events Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned Will It Fly by Pat Flynn The 12 Week Year by Brian P. Moran

What was the best thing you learned this year? What about water treatment surprised you this year? Who helped you learn this year? What did you take the time to research? What is sparking your curiosity? In keeping with tradition, we are using the last episode of the year to encourage ALL of our listeners to reflect back on 2022 and make a plan for 2023. Bottom line: Trace Blackmore is going to inspire you to celebrate what you've learned in 2022 and make a plan to grow in 2023. Timestamps: Trace Blackmore welcomes you to the last episode of 2022 [1:00] Thinking On Water With James [17:40] Industrial Water Week, AWT, Building a community of water treaters, Team World Vision, Sneak Peek of 2023 episodes, The Rising Tide Mastermind, and the new Scaling UP! H2O Academy [20:00] Thinking On Water With James: In this week's episode, we're thinking about evaporative condensers. What is the difference between an open-air cooling tower and an evaporative condenser? What unique challenges do evaporative condensers present? How might system volume be different between an evaporate condenser and an open-air cooling tower? How could the water treatment need to be different in an evaporative condenser? What about antimicrobials? Why and how should an evaporative condenser be cleaned and passivated prior to starting up a new system? Could a common sump for multiple units provide any benefits? Is white rust and common coil metallurgy a consideration? Take this week to think about evaporative condensers and how they can offer their own unique challenges when treating their water. Be sure to follow #TOW22 and #ScalingUpH2O to share your thoughts on each week's Thinking on Water. I'm James McDonald, and look forward to learning more…from you. Wait…one last note as we bring 2022 to an end. Together, we've thought about 52 Thinking on Waters with James. We've covered everything from industrial water in to industrial water out and everything in between. For being a profession that few people have heard of, there sure is a LOT to know about it to do it correctly. I want to thank you for taking this journey with me yet again. What will 2023 hold? More learning, I can assure you. What format will it take? You'll just have to wait and see…next year…drop by drop. Quotes: "How do you know what you don't know?" - Tim Fulton "It's always great to take a Victory Lap and see what life has given you as a gift but also what is life trying to teach you so you can make the next year even better." - Trace Blackmore I always want to be the first person to say 'I'll help you with that." - Trace Blackmore "How can you serve? Take a moment to find one thing you can do to serve other people. Line up your volunteer opportunities before the end of the year." - Trace Blackmore Connect with Scaling UP! H2O: Email Executive Podcast Producer, Corrine Drury: [email protected] Submit a show idea: Submit a Show Idea Trace Blackmore on LinkedIn: in/traceblackmore/ Scaling UP! H2O on Facebook: @H2OScalingUP Scaling UP! H2O on YouTube: youtube.com/@ScalingUpH2O Events: Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Links Mentioned: Scaling UP! H2O Academy Tim Fulton's website James McDonald's Thinking On Water With James Industrial Water Week Team World Vision's Global 6K The Rising Tide Mastermind Submit a Show Idea Thank You to 2022's Podcast Sponsors! AquaPhoenix Reinert Consulting Special Pathogens Fluid Maintenance Solutions McGowan Insurance Scranton Associates

Everyone is looking for new ways to increase employee engagement and employee retention, which is why we brought back podcast guest Reid Hutchison of HOH Water Technology in Palatine, IL to talk about the best ways he has found to entice Millennials and Gen Zs to his company. What is your company known for? What reputation does your company have in the professional sphere? Why does top talent opt to apply to your company or remain at your company? If you are looking for the secret sauce to entice the next generation of water professionals to your company, then this episode is for you. Bottom line: Reid Hutchison is going to share how companies that give back create better employee engagement. Timestamps: Merry Christmas and Upcoming Events for Water Treatment Professionals [1:01] Thinking On Water With James [08:13] Interview with Reid Hutchison of HOH Water about his involvement with AWT [10:00] Why everyone needs to consider joining The Rising Tide Mastermind [22:00] Inspire employee engagement and solve the Global Water Crisis with The Global 6K [32:00] Thinking On Water With James: In this week's episode, we're thinking about something a little different. We're thinking about Santa Claus and all the gifts he brings. Assuming you have been a good industrial water treatment professional if Santa Claus could leave you a new piece of water-testing equipment in your stocking, what would it be? Would it be a replacement for something you already have? Would it be something you've always wanted, instead? If either of these, why haven't you already replaced it or why haven't you already gotten it? Could you make it a goal to get it in the new year? What if Santa Claus could bring you a piece of water-testing equipment that doesn't even exist yet? What would that be? Take this week to think about what you carry around for water testing every day and how you might just be your own Santa Claus this year. Quotes: "It's a challenge, for all of us collectively, to continue to attract talented people." - Reid Hutchison "I would love to be a part of a company that makes a difference, to be a part of an industry that makes a difference in the world." - Reid Hutchison "Ending the global water crisis is a team effort." - Reid Hutchison "It costs about $50 to deliver water to one person." - Reid Hutchison "I am always looking to learn and improve." - Reid Hutchison "By 2030, it is possible that the global water crisis will be solved or ended. The only way to reach that goal is to mobilize more people to engage in the effort to help millions of people." - Reid Hutchison Connect with Reid Hutchison: Email: ​​[email protected] Website: www.hohwatertechnology.com LinkedIn: in/reid-h-3a329431 Press Release Links Mentioned: Watch this video as Reid Hutchison shares how you as an individual or as a company owner can participate in this year's Global 6K for Water scalinguph2o.com/ReidGlobal6K Make a donation or Join Team Scaling UP! Nation's Global 6K scalinguph2o.com/6K Team World Vision The Rising Tide Mastermind Events: Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Episodes Mentioned: 122 The One with Reid Hutchison 123 The Other One with Reid Hutchison 236 The One Where We Talk About Waters Treaters Changing The World 284 The One About The AWT Convention Experience

What do you do when you encounter an issue you've never seen before in the field? What is the process you work through to figure out what is wrong? Where do you go to look for the information you need? What do you test for? How do you know if your treatments are working? How do you communicate and collaborate with your customers when there is a problem with one of their systems? If you want to know the Secret 6 Steps you need to take today to resolve a new problem you encounter in the field, Adam Sites has the solution you are looking for. 1.) Identify the problem 2.) Think through what could be going on in your memory banks 3.) Reach out to others who might have more experience with your problem (the client, fellow Mastermind Members, professionals in your network, mentors, your suppliers) 4.) Test what you think the issue is until you've narrowed it down 5.) After testing and you've figured out what the issue is, treat and observe 6.) Document what you did and learned, and share what you learned with others Adam Sites, CWT has worked with Capital Technologies for over 15 years and, like many smaller water treatment companies, he wears many hats, including service manager and sales manager. Working with his team and finding new opportunities to grow their business are equally rewarding to him. In short, Adam is always up for new opportunities to grow and learn. Podcast host and CWT, Trace Blackmore reminds us that when we educate ourselves, we get better; and when we learn individually, the entire water industry benefits. Trace Blackmore interviews Adam Sites about what Adam did when he was up against a new Bottom line: Adam Sites shares the 6 steps you need to do in the field when you come up against unexpected challenges. Timestamps: Trace Blackmore shares Upcoming Events for Water Treatment Professionals [01:00] Thinking On Water With James [7:45] The career journey of Adam Sites CWT, Service Manager and Sales Manager of Capitol Technologies [9:00] The Purple Goo Mystery: AKA working a problem until it is solved [18:11] Sales, new business, PSA take care of your Mental Health, Lightning Round questions with Adam Sites [38:00] Thinking On Water With James: In this week's episode, we're thinking about the Heat Exchanger Fouling Factor. What is a Fouling Factor? What does it tell about the efficiency of heat transfer across a heat exchanger? How is a Fouling Factor calculated? What assumptions do design engineers make about Fouling Factors when designing a new heat exchanger, and how might these assumptions impact the water flow rate? What can impact a Fouling Factor over time? Why is understanding Fouling Factors important? Take this week to think about and learn more about the heat exchanger Fouling Factor. Quotes: "I used the Pandemic to work on my messaging, and what I wanted to say. I built up my knowledge in new areas and established a better plan to figure out 'What is the right kind of business and who do I want to talk to?' Now I'm better prepared to talk to new customers." - Adam Sites "One of the cool things about water treatment is the mysteries, and things that are new to us." - Adam Sites "If you don't know the answer, ask and find it out. It's okay to ask." - Adam Sites "PSA - take care of your mental health. There are so many resources out there. Check out the National Suicide & Crisis Hotline - call 988 if you need help." - Adam Sites Connect with Adam Sites: Phone: 724-747-7446 Email: [email protected] Website: captec.us LinkedIn: linkedin.com/in/adam-sites-cwt-64a14265 Press Release Events: Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Links Mentioned: The Rising Tide Mastermind Submit a Show Idea National Suicide & Crisis Hotline - call 988 Audible Episodes Mentioned: Episode 110 about Boiler Surging (episode question provided by Adam Sites) Episode 257 with TED Talk speaker and author, Drew Dudley Episode 117 Part 1 with Kathleen Edelman Episode 179 Part 2 with Kathleen Edelman Episode 281 Part 3 with Kathleen Edelman Books Mentioned: This is Day One by Drew Dudley The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma by Bessel van der Kolk M.D. The Walking Dead: Invasion by Jay Bonansinga and Robert Kirkman I Said This, You Heard That – Workbook by Kathleen Edelman I Said This, You Heard That 2nd Edition by Kathleen Edelman A Grown-Up's Guide To Kids' Wiring by Kathleen Edelman

We've talked about what Legionella bacteria is and how to prevent Legionella from developing in your clients' systems on previous podcast episodes, but what do you do when your building does test positive for Legionella bacteria? We've had so many questions about this topic that the Scaling UP! H2O team decided to re-release our most listened-to episode on this topic. Dr. Alberto Comazzi answers dozens of listener-submitted questions about what to do when your system tests positive for Legionella, and what options water professionals need to consider when treating Legionella bacteria in your client's systems. For those of you who don't know Alberto Comazzi: he is a member of the ASHRAE SSPC 188 committee, AWWA premise plumbing committee, and the AWT pre-treatment committee. Alberto is certified to ASSE/IAPMO/ANSI 12080 Legionella Water Safety and Management Personnel. The author and co-author of fifteen scientific papers, and the Technical Director at Sanipur US, based in Philadelphia PA, Alberto was the first person I thought to have on the show to answer questions about treating systems positive for Legionella. Alberto Comazzi has a Ph.D. in Industrial Chemistry from the University of Milan, Italy. His research during his academic experience was focused on the study of the stability and the interaction among different chlorine-based water disinfectants. He has presented at over 20 conferences and there was no one our listeners enjoyed learning from more on the topic of Legionella than Alberto. Bottom line: Alberto knows exactly what you should do when treating a system that tests positive for Legionella bacteria. Want to learn more about Legionella? Check out our free Legionella Resources page HERE Timestamps: A thank you from podcast host, Trace Blackmore [1:00] Introducing Alberto Comazzi, Ph.D. [10:19] No silver bullet for Legionella remediation [15:00] The three Legionella remediation options and their drawbacks: Heat and Flush, Filters, and Supplemental Disinfectant [17:00] If a customer requests Supplemental Disinfectant, what should you consider, and what questions should you ask so you can develop the right plan for them? [30:00] Other harmful water pathogens and re-opening buildings after COVID [39:00] Why should your company get involved with Water Hygiene? [48:00] What are some unforeseen pitfalls to look out for and your best advice for our water treatment listeners? [52:00] Lightning round questions [57:00] Quotes: "The awareness about Legionella is much higher than it was two years ago for two main reasons: buildings are reopening and public awareness of infections in general." -Alberto Comazzi, Ph.D. "There isn't one silver bullet for water management." -Alberto Comazzi, Ph.D. "You need to be proactive about testing for Legionella; that's the only way to know if your plan is working." -Alberto Comazzi, Ph.D. "A water treatment provider needs to give their customer what they want and be able to do what's best for them." -Alberto Comazzi, Ph.D. "We're coming out of COVID, and as buildings are reopening there is definitely an increased awareness about Legionella and other waterborne pathogens from the people outside of the healthcare industry." -Alberto Comazzi, Ph.D. "When you do water hygiene, you are helping public health and buildings, and you are saving lives." -Alberto Comazzi, Ph.D. "The most important reason to do water hygiene is to help public health." -Alberto Comazzi, Ph.D. Connect with Alberto Comazzi: Phone: 267-326-2353 Email: [email protected] Website: www.sanipur.com Linkedin: https://www.linkedin.com/in/alberto-comazzi-132637128/ Thinking On Water With James: In this week's episode, we're thinking about infrared thermometers or guns. Why would you want to use an infrared thermometer on industrial water systems? What pieces of equipment should they be used upon? How far away are they accurate? What does the distance-to-spot ratio tell you about the size of area the infrared thermometer is measuring? How does the design of the steam trap impact where and what temperatures you should see around a trap? Take this week to think about infrared thermometers, their strengths, weaknesses, and uses. Events: Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Have FOMO because you were unable to attend the 2022 AWT Convention in Vancouver, Canada this year? Get ready for all that guilt and stress to melt away because Trace Blackmore is bringing the Convention experience to you. Trace Blackmore brought his microphone to the 2022 AWT Convention in Vancouver, Canada, and recorded the Convention experience so even if you were not able to attend this year, you can hear all about the Convention through the voices and stories of Convention guests. Listen as Trace Blackmore interviews AWT Presidents, Attendees, Vendors, Suppliers, Sponsors, Award Recipients, and Business Owners as they describe everything they are experiencing and learning at the 2022 AWT Convention. Bottom line: Trace Blackmore brings the AWT Convention experience to podcast listeners. Timestamps: Trace Blackmore welcomes you to the latest episode and Upcoming Events for Water Treatment Professionals [01:50] Introducing the AWT Convention to podcast listeners [6:17] Interview with Steve Hallier, AWT President [8:52] Interview with Janice Shawl, Vice President of Operations; Marketing & Sales Director of AMSA, Inc. [14:00] Interview with Stephanie Choury, Segment Marketing Specialist at Buckman [15:45] Interview with Tom Marcone of Walchem, Corporate Vice President of Marketing at Iwaki America Inc. [17:15] Interview with Chelsea Farmer, recipient of the 2022 Rising Star Award [19:15] Interview with Jill Cavano, owner of Scranton Associates [21:50] Interview with Noah Baskin, AWT President-Elect [26:00] Thinking On Water With James [30:20] Thinking On Water With James: In this week's episode, we're thinking about the purpose of the slow and fast rinse of softener regeneration. After the brine draw, why are these two different flowrates of rinse required? Why not just a slow rinse or just a fast rinse? What is being accomplished with each? What is the impact if either step is too long or too short? What is the proper flowrate for each? Can you measure the flowrate? Take this week to think about the purpose of the slow and fast rinse of softener regeneration. Quotes: "We are looking forward to a phenomenal convention in Grand Rapids, MI in 2023. We hit a home run because historically it's been a great venue." - Steve Hallier, AWT President "It is very rewarding to be part of the AWT Committees, it's been great." - Steve Hallier, AWT President "I'm excited that we, as an organization, have been able to get back together. It's nice seeing each other's faces and the professional network that we have."- Stephanie Choury "The AWT is in great hands." - Trace Blackmore "For those of us who attended the 2022 AWT Convention, it was fantastic." - Trace Blackmore "James McDonald painstakingly creates a segment on our podcast each and every week because he cares about the Scaling UP! Nation. He cares about the water treatment industry and he cares about our friendship. He wants to make sure that we are all raising the bar one water treater at a time." - Trace Blackmore Connect with Scaling UP! H2O: Email: [email protected] (podcast producer) Submit a show idea: Submit a Show Idea Trace Blackmore on LinkedIn: in/traceblackmore/ Scaling UP! H2O on Facebook: @H2OScalingUP Scaling UP! H2O on YouTube: ScalingUpH2o.com/YouTube Links Mentioned: About Trace Blackmore Ep 249 with Jill Cavano The Rising Tide Mastermind Submit a Show Idea AWT (Association of Water Technologies) Events: Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

What are the secrets to a successful leadership transition? What do you need to know before you hand over the company you built to someone else in your family, your team, or a competitor? What are some of the most common mistakes that happen in a leadership transition? What is the hardest part of phasing out of leadership? And what is the significance of 57? Today, Trace Blackmore is interviewing Bruce Ketrick Sr., CEO of Guardian CSC, and Bruce Ketrick Jr. (BJ), President of Guardian CSC about how to successfully transition into a leadership role. Bottom line: By the end of this episode, you'll know how to handle a leadership transition with ruthless honesty and grace. Your roadside friend, as you travel from client to client. -Trace Timestamps: Giving Friday and being Thankful with Trace Blackmore [1:01] Thinking On Water With James [7:26] Interview with Bruce Ketrick Sr. and Bruce (BJ) Ketrick Jr. of Guardian CSC [08:50] Closing thoughts with Trace [42:40] Thinking On Water With James: In this week's episode, we're thinking about the mass balance around a closed loop system. What are all the possible ways water may enter and leave a closed loop system? How would you know if a closed loop was losing water? Could a water meter miss small water losses? Is there more than one makeup water source? Is the recirculation pump leaking? Are there process leaks or even water loses due to repairs? Is water being lost through the pressure relief valve or surge tank? How much water is lost through sidestream filtration or pot feeder equipment? Take this week to think about the mass balance around your closed loop system and the impacts this knowledge may have. Quotes: "I wanted to pass it down to family. I built the company because I needed to supply an income for my family, and it grew." - Bruce Ketrick Sr. "We respect each other." - Bruce Ketrick Jr. "The hardest thing to do is to step back; you need to set aside your ego and let someone else run the show." - Bruce Ketrick Sr. "Nothing happens without some disagreement." - Bruce Ketrick Sr. Connect with Bruce Ketrick Sr.: Email: [email protected] Website: guardiancsc.com LinkedIn, personal: in/bruce-ketrick-94111511 LinkedIn, company: company/guardiancsc Connect with Bruce Ketrick Jr.: Email: [email protected] LinkedIn, personal: in/bruce-ketrick-jr-cwt-9b11189 LinkedIn, company: company/guardiancsc Links Mentioned: The Rising Tide Mastermind Submit a Show Idea AWT (Association of Water Technologies) Events: Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

In this year's Industrial Water Week, Trace Blackmore invited Semra Gül, Technical Manager at Syntec Corporation to answer Scaling UP! Nation's Pretreatment questions. This week, Trace Blackmore welcomes her back to talk about her career, how she got her start in the water treatment industry, volunteering, troubleshooting. Semra Gül is originally from Turkey and had worked in Turkey and Europe before coming to the United States. She is an active member of the Association of Water Technologies (AWT), serving as a member of the cooling committee and chair of the Pretreatment committee. Aside from AWT, Semra is also a member of the American Chemical Society (ACS), American Water Work Association (AWWA, Water Environment Federation (WEF), International Water Association (IWA), and Water Quality Association (WQA). In this Episode, Trace asks Semra: Why do European countries want to source their water treatment chemicals from the USA? Why get involved with a professional organization and serve on a committee? What are the ways a water treater can stay up-to-date on new water technologies? What should someone consider when joining a professional organization? How can Industrial Water Treaters save the environment? How can we be better stewards of water? Whose responsibility is it to conserve water? What are the unseen repercussions of 'cheap water'? How does Semra decide what to learn next? How to improve your troubleshooting? What should Water Treaters stop doing? Where will the Water Industry be 20 years from now? What can Water Treatment companies do to attract new hires? Bottom line: Semra Gül is a passionate Water Treater, and today, she will share with us how bad water quality pushes us to find creative solutions. Your roadside friend, as you travel from client to client. -Trace Timestamps: How Trace narrows down episode topics [01:01] Trace Blackmore interviews Semra Gül, Technical Manager at Syntec Corporation [07:06] Lightning Round Question [37:37] Upcoming Events for Water Treatment Professionals and closing thoughts [40:30] Thinking On Water With James [43:43] Thinking On Water With James: In this week's episode, we're thinking about other uses for reverse osmosis concentrate or reject. What is the quality of the RO concentrate? Is it softened or was antiscalant used to protect the RO from scale formation? What is the volume of RO concentrate available? Is the RO located close enough to another possible use to make it feasible? Could the RO concentrate be used in a cooling tower? If so, could it provide 100% of the makeup throughout the day or would a secondary makeup be required? What would the quality of that secondary makeup need to be? Could the RO concentrate be used as a wash water for a process? Could the RO concentrate be used as a water source for a process itself? Take this week to think about the RO units you may have, and if the concentrate waste stream could become a treasure instead. Quotes: "How can I help?" - Semra Gül "We have to give back to nature." - Semra Gül "Be sure to share your experience with other people." - Semra Gül "Besides networking, joining different organizations will help you to be up-to-date with new water technologies." - Semra Gül "The best chemist is the one who uses fewer chemicals." - Semra Gül "Education changes everything" - Semra Gül "If you want to be successful, you have to be a life-long learner." - Semra Gül "We have to learn how to conserve water. Every single person has the personal responsibility to conserve or reuse water." - Semra Gül Connect with Semra Gül: Phone: 646-988-7081 Email: [email protected] Website: www.syntec.com LinkedIn: in/semra-gul-2a572541 company/syntec-corporation Links Mentioned: American Chemical Society (ACS) American Water Works Association (AWWA) Water Environment Federation (WEF) US Energy Information Administration Audible The Rising Tide Mastermind Submit a Show Idea AWT (Association of Water Technologies) Events: Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned: Rich Dad Poor Dad by Robert Kiyosaki Atomic Habits by James Clear The Best Thomas Jefferson Biographies

The work that Kathleen Edelman does has given thousands of people, including podcast host Trace Blackmore, the communication tools they need to speak the language of kindness which has the power to change every relationship in your life. There has never been a better time to choose kindness. And Kathleen would punctuate that kindness is a constant choice, and once you understand how to use words that build others up, you'll realize that you can eliminate conflict and miscommunications. Hear coach Edelman's advice on: How do you know if you are communicating with kindness? How do you create a positive atmosphere at the office for all employees? What's the difference between kindness and positive thinking? How do we know if we are speaking in a negative tone? How do we stay in our strengths in difficult situations? How does choosing kindness improve our health? What should we do when we see fighting in public? How do you create an atmosphere at the office to allow for better communication? How do we use kind words in the HR process? Bottom line: Once you tap into the power of kindness, doors will open like you never imagined. Your roadside friend as you travel from client to client. -Trace Timestamps: Happy World Kindness Day [01:10] Interview with Author, Speaker, Coach, and founder of Kind Words Are Cool, Kathleen Edelman [05:50] Closing thoughts with Trace and Upcoming Events for Water Treatment Professionals [56:29] Thinking On Water With James [01:01:00] Thinking On Water With James: In this week's episode, we're thinking about the boiler bottom blowdown procedure. What is the purpose of performing a bottom blowdown? What are the types of valves typically seen on a bottom blowdown for a boiler? Are they different types, and, if so, why are they different types? What order should they be opened during a bottom blowdown? Why is this order important? How long should they be opened? What might happen if they are open too long? What order should they be closed? Why is this order important? Take this week to think about boiler bottom blowdown and the why's and how it is performed. Quotes: "Are you being kind to yourself? - Kathleen Edelman "Where your focus goes is where your energy flows." - Kathleen Edelman "When you move from Selfishness to Servitude, everything changes." - Kathleen Edelman "It's proven that once you speak kindness to yourself, it increases self-esteem, increases empathy, improves your mood, and helps your blood pressure and your stress hormones." - Kathleen Edelman Connect with Kathleen Edelman: Phone: (770) 846-4980 Email: [email protected] LinkedIn: linkedin.com/in/coachkathleenedelman Websites: kathleenedelman.com isaidyouheard.study kindwordsarecool.com Books: I Said This, You Heard That Workbook I Said This, You Heard That (2nd Edition) The Grown-Ups Guide to Kids' Wiring Links Mentioned: 117 The One With Temperament Expert, Kathleen Edelman 179 Another One that Teaches Us to Communicate Better with Others Events: Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Trace Blackmore brings back podcast favorite Tim Fulton, President of Small Business Matters, Vistage Chair Emeritus, and Executive Coach back to the Scaling UP! H2O Podcast to talk about being a small business owner, leadership, how to become a better leader, Masterminds, and so much more! Tim Fulton is one of Trace Blackmore's most trusted mentors. It is an honor to have Tim back on the show to talk about a topic that will surely help your business, your employees, and you as a leader. Tim answers: What is Vistage and what is the purpose of Masterminds and Peer-to-Peer Groups? What is Talent Matters and how can business owners keep the talent they already have? What are the 12 questions that employees want to be answered by their employers? What's the importance of a mission statement for a company? Why is it important to have a best friend at work? What can companies do to foster good relationships with employees? Why shouldn't businesses do reviews, and what should they do instead? What can the Scaling UP! Nation take away from how SeaWorld trains their whales? How can business owners make sure that they have a culture their employees thrive on? What's the most important thing a leader needs to do? What was it like being a business owner in 1992 when Hurricane Andrew hit Florida? Bottom line: Tim Fulton tells us how to retain top talent today. Timestamps: Learning from your mistakes[01:00] Thinking On Water With James [04:55] Inspiring interview Tim Fulton, President of Small Business Matters, Vistage Chair Emeritus, and Executive Coach [06:14] Closing thoughts on joining a Mastermind and how it helps you create your best self [57:27] Upcoming Events for Water Treatment Professionals [1:06:00] Thinking On Water With James: In this week's episode, we're thinking about mixing acid and water together. If you get this wrong, it can be quite dangerous and destructive. Should you mix acid in water or vice versa? What happens when you mix acid and water together? What's the worst that can occur if you get this wrong? What concerns could you have with feeding acid to a cooling tower, upstream of an RO, or other applications? Seriously, take this week and think about the proper way of mixing acid and water together and how acid should be fed in various applications. Your safety and that of those around you may depend upon it. Quotes: "Companies with strong purpose and strong mission outperform companies whose focus is on revenue and profit - every time." - Tim Fulton "Stop the madness. Performance reviews don't work. Instead, do performance previews where we talk about the future." - Tim Fulton "So much about leadership is not having all the answers, but asking the right questions." - Tim Fulton "As leaders, we need to celebrate success and under-criticize failure." - Tim Fulton "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou Connect with Tim Fulton: LinkedIn: in/timcfulton Twitter: @tf_sbm Website: smallbusinessmattersonline.com Small Business Matters Bootcamp: smallbusinessmattersonline.com/small-business-boot-camp Links Mentioned: Vistage Worldwide, Inc. The University of Georgia: Small Business Development Center 022 The One with Tim Fulton 092 The One About My TED Talk Experience 114 The One Where We Talk Masterminds Small Business Matters Conference Association of Water Technologies' Trainings and Seminars Events: Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books Mentioned: First, Break All the Rules: What the World's Greatest Managers Do Differently by Marcus Buckingham et. al Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek Good To Great by Jim Collins