Scaling UP! H2O

"The only way you really know what you want to do is by learning more about it." - Mark Lewis Welcome back to Scaling UP! H2O as we dive into the second part of our conversation with Mark T. Lewis, Certified Water Technologist of Southeastern Laboratories, Inc. and business leader who shares invaluable insights for thriving in your career and business. In this continuation of our "Eight Tips for Business Management - Essential Strategies" series, Mark and Trace unpack the strategies that have shaped their professional success, offering advice that's as practical as it is impactful. Whether you're managing stress, building trust within your team, or strategizing how to level up your skills, this episode is full of actionable takeaways. In Part 2, Mark covers: The Power of Continuous Learning: Why attending AWT Technical Training Seminars should be a priority and how to pitch the value to your employer. Building Trust as a Leader: Insights from Stephen Covey's Speed of Trust to help you streamline operations and foster stronger relationships. Stress Management for Professionals: Simple, yet effective ways to navigate challenges, from journaling to maintaining healthy habits. The CWT Advantage: How becoming a Certified Water Technologist can open doors in the water treatment industry—and tips for overcoming exam anxiety. Mark also shares candid stories from his decades-long career, revealing the lessons he's learned from both triumphs and setbacks. Plus, Trace adds his own perspective on mentorship, community, and how to stay inspired in a constantly evolving industry. Bottom Line The conversation with Mark Lewis underscores one powerful truth: success in business and life starts with intentional action. Whether it's committing to continuous learning, fostering trust within your network, or mastering stress management, the tools to elevate your career are within your reach. Mark reminds us that the best investment you can make is in yourself, and when you couple that with strong community connections and an eagerness to learn, the possibilities are endless. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 02:04– Continuation of Interview with Mark Lewis, Certified Water Technologist, on tips on business management – essential strategies. 03:16 – Upcoming Events for Water Professionals 05:58 – Water You Know with James McDonald: Industrial water treatment trivia 14:56 – Importance of time management and self-management for reducing stress 17:11 – Mark's tips for stress management and staying motivated through challenges 19:23 – The role of mentorship and community in professional growth 22:14 – Why you should consider becoming a Certified Water Technologist (CWT) 45:31 – Bottom line: Taking actionable steps to advance your career Quotes "You should always have something to offer." - Randy Pausch's The Last Lecture Book "Have the courage to ask." - Trace Blackmore "Tomorrow can be a better day if you let it." - Mark Lewis "One of the most valuable resources is a mentor." - Mark Lewis Connect with Mark Lewis Phone: 704.322.5406 Email: [email protected] Website: https://www.selaboratories.com/ LinkedIn: linkedin.com/in/mark-lewis-01a3b56 Guest Resources Mentioned Speed of Trust by Stephen M.R. Covey The Last Lecture by Randy Pausch Scaling UP! H2O Resources Mentioned AWT (Association of Water Technologies) Audible (free month with this link) Scaling UP! H2O Academy video courses Submit a Show Idea The Rising Tide Mastermind 404 Eight Tips for Business Management: Part 1 – Essential Strategies The Five Minute Journal Water You Know with James McDonald Question: Which scale will effervesce when exposed to concentrated hydrochloric acid? Magnesium Silicate, Calcium Carbonate, or Calcium Phosphate? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

In this episode of Scaling UP! H2O podcast, host Trace Blackmore dives into a conversation with Juan Meneses, District Manager at Nalco Water, An Ecolab Company to explore a groundbreaking innovation in industrial water treatment. Discover how Juan and his team harnessed treated wastewater to transform cooling tower systems, achieving a remarkable $4 million reduction in operational costs while championing sustainability. This episode highlights the challenges, strategies, and ultimate success of using treated sewage effluent—a game-changer for industries navigating water scarcity and operational efficiency. What You'll Learn in This Episode The Steps to Integrating Treated Wastewater into Cooling Tower Systems Discover how Juan Meneses and his team approached the integration of treated sewage effluent into a refinery's cooling tower system. Learn about the initial assessments of water quality, the detailed planning process, and the role of collaboration between industry experts and stakeholders in ensuring a seamless transition. From analyzing water chemistry to implementing treatment solutions, this episode walks you through every critical step. How to Overcome Challenges Like Biofouling, Corrosion, and Scaling Integrating wastewater into industrial systems is no easy task. Juan Meneses shares the real-world obstacles his team encountered, such as high organic content, ammonia levels, and variations in water quality. Hear about the innovative strategies they used to combat biofilm formation, prevent corrosion caused by harsh chemicals, and minimize scale buildup—all while maintaining system reliability and efficiency. The Pivotal Role of Automation in Water Quality Management Learn how advanced monitoring systems and real-time data collection were game changers in this project. Juan explains the importance of automated sensors in detecting water quality fluctuations, adjusting chemical dosages, and ensuring that all parameters remained within operational limits. This segment highlights how technology can simplify complex processes and prevent costly errors. Real-World Examples of Achieving Sustainability Goals and Operational Excellence This case study is a testament to the power of innovation in addressing both environmental and business challenges. Juan outlines how his team's efforts not only reduced freshwater usage and wastewater discharge but also saved the refinery $4 million in operational costs. This section offers practical insights into balancing sustainability objectives with financial performance, showcasing what's possible with a forward-thinking approach. This episode demonstrates how innovative water reuse strategies can align cost savings, operational reliability, and environmental stewardship. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 05:07 - Upcoming Events for Water Treatment Professionals 09:23 - Interview with Juan Meneses, District Manager from NalCo Water 15:18 – About the case study: using treated wastewater in cooling towers 20:32 – Automation and Innovation in Water Treatment 33:05 – Lesson learned and reflections from the project 42:42 – Water You Know with James McDonald Connect with Juan Meneses Phone: 337.309.9619 Email: [email protected] Website: Reinventing the Way Water is Managed | Nalco Water LinkedIn: Juan A. Meneses | LinkedIn Click HERE to Download Episode's Discussion Guide Guest Resources Mentioned IWC (International Water Conference) Freakonomics Radio Podcast Today, Explained Podcast CH 1979 Innovation Synergies Enable Reliable Wastewater Reuse in Cooling Towers At 4 million Lower TCO paper Good Profit: How Creating Value for Others Built One Of The World's Most Successful Company by Charles Koch Crucial Conversations Tools for Talking When Stakes Are High, Second Edition: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler The 4 Disciplines of Execution: Achieving Your Wildly Important Goals by Sean Covey (Author), Chris McChesney (Author), Jim Huling (Author) Scaling UP! H2O Resources Mentioned AWT (Association of Water Technologies) Scaling UP! H2O Academy video courses Submit a Show Idea The Rising Tide Mastermind The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months 164 The One With Chris McChesney Water You Know with James McDonald Question: What do you call sections in a water system with low or no flow due to system design and/or operation? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

In this episode, Trace Blackmore and Mark T. Lewis, Certified Water Technologist of Southeastern Laboratories, Inc. dive into practical tips for managing your business effectively, particularly in the water treatment industry. They share eight essential strategies for mastering self-management, staying organized, adapting to challenges, and aligning personal goals with professional responsibilities. Mark highlights the importance of time management, account management, stress management, and personal development, offering actionable insights to help professionals navigate the challenges of managing their businesses while maintaining balance and efficiency. Points to Highlight Self-Management Skills: Learning to control your time, stress, and motivation is crucial for achieving business goals. Account Management: Focus on building long-term relationships with clients instead of just acquiring new business. Stress Management: Identifying and managing stress is key to maintaining productivity and motivation. Adaptability: Flexibility is vital in handling unexpected changes and managing multiple priorities effectively. Decision Making: Understand the long-term implications of your decisions before acting on them. Goal Alignment: Make sure your daily tasks are aligned with your bigger business objectives for sustained growth. Personal Development: Continuous learning and self-improvement are fundamental to business success. Mentorship: Having a mentor or support system can help you grow personally and professionally. Conclusion Trace and Mark's insights in this episode give you the tools to tackle the complexities of business management head-on. Whether it's optimizing your time, managing client relationships, or staying motivated, these tips are designed to boost your efficiency and help you thrive. Stay engaged, keep learning, and continue scaling up your knowledge! Don't miss Part 2, where we'll dive deeper into additional strategies that will help you manage your business to new heights! Timestamps 02:20 – Upcoming Events for Water Treatment Professionals 05:15 – Water You Know with James McDonald 07:05 – Interview with Mark T. Lewis, Certified Water Technologies of Southeastern Laboratories Inc about strategies and tips on managing a business 14:56 – Importance of Time Management and Self-Management 17:11 – Stress management and staying motivated through challenges Quotes "End each day knowing that it was an improvement upon the last." - Trace Blackmore "One of the skills that we've got to have is take what we have and run with it." - Mark T. Lewis "If you're not managing your time, that's the only thing that you are never going to get back." - Trace Blackmore Connect with Mark Lewis Phone: 704.322.5406 Email: [email protected] Website: https://www.selaboratories.com/ LinkedIn: linkedin.com/in/mark-lewis-01a3b56 Click HERE to Download Episode's Discussion Guide Guest Resources Mentioned Drop by Drop: Articles on Industrial Water Treatment by James McDonald The NALCO Water Handbook, Fourth Edition by an Ecolab Company NALCO Water Scaling UP! H2O Resources Mentioned Audible (free month with this link) AWT (Association of Water Technologies) Scaling UP! H2O Academy video courses Submit a Show Idea The Rising Tide Mastermind 031 The One with Mark Lewis 034 The Other One With Mark Lewis, CWT 101 The One with Colin Frayne, CWT 102 The Other One with Colin Frayne, CWT 112 The One Where Trace Is Interviewed By Mark Lewis 149 The One About Some of the Lesser-Used Technologies The Speed of Trust by Stephen M.R. Covey Water You Know with James McDonald Question: What is the typical percent bed expansion during a water softener backwash? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

What if you could help write the rules that keep us all safe? In this episode, Trace Blackmore sits down with the passionate and highly knowledgeable Patsy Root, Senior Manager Government Affairs at IDEXX Water, to dive into the nitty-gritty of Legionella legislation. With a career fueled by her love of water—whether it's sailing, scuba diving, or protecting public health—Patsy brings an inspiring perspective to the table. She doesn't just talk about the problem; she's actively working to solve it. Here's what you'll get from this episode: The Current State of Legionella Legislation: Patsy provides a comprehensive overview of Legionella regulations across the U.S., Canada, and Europe. She dives into case studies comparing New York and Quebec as well as France and other European nations, highlighting the successes and challenges of their approaches. Scientific Insights into Legionella: Discover the biological complexity of Legionella, its various species, and why Legionella pneumophila stands out as the most significant threat. Learn why focusing on the right indicators is crucial for effective water management. Best Practices for Water Treaters and Lawmakers: Patsy shares actionable recommendations for water treaters to improve public health while maintaining cost-efficiency. From adopting ASHRAE 188 guidelines to advocating for better legislation, this episode is packed with practical advice. Proactive vs. Reactive: Ever wonder why so many water regulations only come after a crisis? Patsy talks about how the water treatment industry—and you—can help shift the conversation to prevention before it's too late. The Power of Collaboration: Patsy emphasizes the value of networking through industry committees like AWT's Legislative and Regulatory Committee and how collaboration fosters innovation and knowledge sharing. Practical Tips for Water Treaters: If you're a water treater looking to stay ahead of the game, Patsy shares actionable advice on how to implement cost-effective, efficient water management plans that actually protect public health. The Bottom Line This episode isn't just about rules—it's about solutions. Whether you're a water treater, a building manager, or just someone who wants to understand what's really in your water, Patsy's insights will change the way you think about managing risk. Your Next Move Check out the Legionella Resources page at ScalingUpH2O.com for even more tools and insights from industry leaders. Share this episode with your team or clients to spark conversations that could save lives—and don't forget to subscribe so you never miss an episode. Let's work together to build a safer, healthier future, one drop at a time. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 03:04 - Trace announces a poll to assess the value of reading event details on the podcast and guides listeners to the events page on the website. 04:20 - Water You Know with James McDonald 05: 53 - Interview with Patsy Root, Senior Manager Government Affairs of IDEXX Water about Patsy's paper on global Legionella regulations and the importance of learning from international practices. 11:24 – Legionella Legislation Overview 39:49 - Practical Recommendations for Water Treater Quotes "It is the best way to network and grow the community around you of subject matter experts - by volunteering." - Patsy Root "What we need to do with each other is we need to understand where things are happening, what's happening, and how much of that we should consider leveraging - as best practice." - Patsy Root Connect with Patsy Root Phone: 207-523-0835 Email: [email protected] Website: https://www.idexx.com/en/water/ LinkedIn: https://www.linkedin.com/company/idexx-laboratories/ Click HERE to Download Episode's Discussion Guide Guest Resources Mentioned Data and Case Study of Effective Legionella Regulations by Patsy Root NASEM's Management of Legionella in Water Systems (2019) MD 15161 - 2013 Control of Legionella in Mechanical Systems Assessment of monitoring approaches to control Legionella pneumophila within a complex cooling tower system by Michele Prevost et al The Legionella collagen-like protein employs a distinct binding mechanism for the recognition of host glycosaminoglycans by Garnett et al The 5 bacterial indicators used by WHO were published in 2013 by Dufour et al The 5 bacterial indicators used by WHO covered by KWR Publication starting on Page 54 – Section 7.4.4. Scaling UP! H2O Resources Mentioned AWT (Association of Water Technologies) Scaling UP! H2O Academy video courses Submit a Show Idea The Rising Tide Mastermind 348 Credentials and Codes: Plumbing Strategies Against Legionella ASHRAE Guideline 12-2020: Managing the Risk of Legionellosis Associated with Building Water Systems ASHRAE Standard 188-2018, Legionellosis: Risk Management for Building Water Systems (ANSI Approved) ASHRAE Standard-188-2021, Building Water Management Plans – Summary ANSI/ASHRAE Standard 514, Risk Ma

"It's not that different than when smartphones came out.. Everything's overwhelming when you first try it, but with just a little bit of effort, it just becomes second nature." - Matt Montellione Dive into the transformative world of AI with Scaling Up H2O! In this episode, host Trace Blackmore sits down with Matt Montellione, Founder of Royce Brook Media and Outsell Insight, to explore how cutting-edge AI tools are reshaping the water treatment industry and beyond. Discover how platforms like Notion and Fireflies can serve as your "second brain," automating tasks, organizing data, and driving efficiency. Whether you're eager to streamline your workflows or learn how to adopt AI responsibly, this conversation is packed with actionable strategies for professionals across all industries. Revolutionizing Productivity with AI Tools Discover how advanced AI tools like Notion and Fireflies are transforming the way professionals manage both personal and professional tasks. These tools serve as powerful organizational aids, streamlining data, automating repetitive tasks, and enhancing decision-making. Learn how adopting these technologies can help you save time, reduce stress, and focus on the work that matters most. Boosting Efficiency for Water Professionals AI offers game-changing solutions tailored for the water treatment industry. From planning routes and scheduling tasks to proactively identifying potential issues, AI tools minimize human error while improving operational outcomes. Explore practical examples of how water professionals can use AI to deliver better results and maintain compliance with ease. The "Second Brain" Concept for Daily Operations Matt Montellione introduces the concept of a "second brain"—a digital repository that stores and organizes knowledge, meeting notes, and reference materials. With tools like Notion, this second brain allows professionals to access critical information instantly and use it effectively. Learn how adopting this mindset can optimize your daily workflows and improve long-term productivity. Practical Tools to Enhance Work-Life Balance Host Trace Blackmore shares his experience with AI-driven tools like Fireflies for meeting transcription, and Plaud for mind mapping. These tools provide real-world solutions to common challenges, making it easier to stay productive, meet deadlines, and achieve a better work-life balance. Ready to revolutionize the way you work? Tune in to this episode to learn how you can adopt AI tools to streamline your daily operations, reduce stress, and stay ahead of the competition. Don't forget to visit ScalingUpH2O.com for exclusive resources and links to try these tools yourself! Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 00:43 - Trace Blackmore shares his humorous and insightful take on holiday decorations and personal traditions. 05:31 - Upcoming Events for Water Treatment Professionals 08:52 - Interview with Matt Montellione about his journey in sales and Ai integration 50:55 - Water You Know with James McDonald Connect with Matt Montellione Phone: 908.420.1414 Email: [email protected] Website: https://www.roycebrookmedia.com/ LinkedIn: https://www.linkedin.com/in/mattmontellione/ YouTube: https://www.youtube.com/@mindofmonte Click HERE to Download Episode's Discussion Guide Guest Resources Mentioned Atomic Habits by James Clear Buy back your Time by Dan Martell The Magic of Thinking Big David J Schwartz Revolutionizing Communication - The AI Advantage For Business Scaling UP! H2O Resources Mentioned AWT (Association of Water Technologies) Scaling UP! H2O Academy video courses Submit a Show Idea The Rising Tide Mastermind Plaud Note Voice Recorder Fireflies Note taker Notion Water You Know with James McDonald Question: What are the five parameters used to calculate the Langelier Saturation Index or LSI? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

Welcome to 2025! Episode 401 of the Scaling Up H2O Podcast is here to help you kick-start the new year with valuable insights, energy-saving tips, and strategies for personal and professional growth. Host Trace Blackmore explores how small changes, like switching to LED lighting or investing in solar power, can save energy and cut costs for National Cut Energy Costs Day. He also dives deep into effective planning methods, the importance of relationships, and how to maximize your potential in 2025. National Cut Energy Costs Day Learn practical ways to reduce energy usage at home and work, from switching to LED lighting and upgrading HVAC systems to exploring solar power installations. Trace also shares how his team utilizes energy audits for increased efficiency. Planning for 2025 Success Discover actionable strategies for effective planning, including prioritizing big goals (the "big rocks") and aligning your weekly schedule with your most important tasks. Nurturing Relationships for Long-Term Success Trace shares heartfelt advice from his grandfather about the value of relationships and how they surpass everything else in importance. He encourages listeners to reflect on their roles and take actionable steps to improve their connections. This episode is packed with resources for water treatment professionals, including updates on AWT events, Certified Water Technologist (CWT) prep courses, and actionable tools to help you raise the bar in the water industry. Whether you're looking for tips to improve your work-life balance or stay ahead in your field, this episode is your comprehensive guide to success in 2025. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 05:20 - Trace Blackmore shares an Overview of National Cut Energy Costs Day and the importance of Conserving energy and water 21:32 - Water You Know with James McDonald 45:19 - Upcoming Events for Water Treatment Professionals Connect with Scaling UP! H2O Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Click HERE to Download Episode's Discussion Guide Scaling UP! H2O Resources Mentioned Audible (free month with this link) AWT (Association of Water Technologies) Scaling UP! H2O Academy video courses Submit a Show Idea The Rising Tide Mastermind 397 Pinks and Blues: How to look at your tests 394 Visibility and Value: Enhancing Sustainability in Water Treatment 360 Unlocking Profitable Sustainability: Winning RFPs and Making a Positive Impact 339 Jane Kucera's Reverse Osmosis Masterclass 363 Pricing Boost: Get Paid Well For Your Excellence 375 Legionella Awareness: Your Questions Answered by Trace Blackmore Big Rocks by Stephen R. Covey Water You Know with James McDonald Question: What is the approximate pH where phenolphthalein changes between pink and clear? 2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

"Take a victory lap today and celebrate all the wonderful things you've done this year." – Trace Blackmore In this milestone 400th episode, host Trace Blackmore reflects on the podcast's incredible journey and the achievements of 2024. From personal accomplishments to listener engagement and standout episodes, this celebration highlights the growth of the Scaling UP! Nation. Scaling UP! H2O by the Numbers: What 2024 Taught Us Trace shares how the podcast grew across countries like Australia, Ireland, and New Zealand while continuing to top charts on Apple and Spotify. Personal Triumphs: From Scuba Diving to Off-Roading Adventures This year wasn't just about podcasting. Trace shares personal milestones, including certifying his 1,000th scuba diver, losing 20 pounds, and embracing off-roading adventures in his wife's Jeep. Behind the Mic: Guests, Stats, and Records With 51 guests in 2024, 35% were women, and 65% were men. This diverse lineup included highlights like the Women of Water (Episode 380) and Legionella Awareness Month series. The podcast also broke a record with six guests in a single episode. From Legionella to Boilers: Most Shared Episodes of 2024 Episodes like Are Legionella Cases Truly on the Rise? (Episode 376) and Steam Boiler Essentials (Episodes 353 & 354) delivered actionable insights that sparked industry discussions. AWT Innovation Award: A Shared Honor This year, Scaling UP! H2O was honored with the 2024 AWT Innovation Award at the AWT Annual Conference. Recognizing the podcast's impact on advancing the water treatment industry, this award is a testament to the dedication of the Scaling UP! Nation. The Timeless Impact of Episode 179 Kathleen Edelman's Temperaments episode remains the most downloaded in podcast history, offering lasting lessons on improving communication and relationships. The Scaling UP! Nation Community: More Than a Podcast More than a podcast, Scaling UP! H2O is a movement driven by its listeners. With 10,000 LinkedIn followers and a growing global presence, the Scaling UP! Nation continues to make waves in the water treatment industry. A Look Ahead: What's Next for 2025 Trace teases what's to come, including new contributions from James MacDonald and an even greater focus on delivering high-quality content for water treatment professionals. Powered by Our Partners: Sponsors Who Believe in the Mission This podcast thrives thanks to sponsors who believe in its mission. Their support ensures the production of valuable, high-quality episodes. Here's to the Next Chapter, Together Trace thanks everyone who made this milestone possible, celebrating 400 episodes as a shared achievement with the Scaling UP! Nation. Together, we're shaping the future of water treatment. And as always, we're scaling up knowledge, so we don't scale up our systems. Timestamps: 01:10 - Trace reflects on the podcast's journey, shares gratitude for the Scaling UP! Nation, and highlights achievements while offering forward-looking insights. 04:25 - Upcoming Events for Water Treatment Professionals 08:39 – Trace shares his personal milestones from 2024 09:22 – Drop by Drop with James McDonald 14:49 – Trace delivers the Podcast Highlights of 2024 43:44 - Gratitude for Sponsors, Guests, and Listeners 45:18 – A Look Ahead to 2025 46:21 – Episode Wrap-Up and New Year Wishes Connect with Scaling UP! H2O Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Scaling UP! H2O Resources Mentioned AWT (Association of Water Technologies) Scaling UP! H2O Academy video courses The Rising Tide Mastermind World Vision Global 6k 001 A New Podcast for Water Treaters 179 Another One that Teaches Us to Communicate Better with Others 348 Credentials and Codes: Plumbing Strategies Against Legionella 350 Polymer Perspectives: Understanding Copolymer Innovations in Water Treatment 351 Maximizing Water's Potential: Tech and Water Treaters in Perfect Harmony 353 Steam Boilers: Essential Checks, Part 1 354 Steam Boilers: Essential Checks, Part 2 355 Backflow Prevention: Safeguarding Water Quality 376 Are Legionella Cases Truly on the Rise? Insights on Legionella Trends and Prevention 380 The WOW Effect: Women Leading Transformation in the Water Industry 390 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 1 391 Multimeter Troubleshooting: Your Guide to Accurate Diagnostics, Part 2 Drop by Drop with James In today's episode, I have a quote. The quote is, "The lines are painted wrong." Who said that and what did this person mean? That was my Dad. He used to tell us that as kids. You see, my Dad took pride in his driving abilities, and when he would not park the straightest in a parking space, we kids would take great delight in pointing it out to him. His reply was always, "The lines are painted wrong." Oddly enough, we LOVED this answer! We would argue back, "No they aren't! You parked crooked!" He would just shake his head, smile, and calmly insist, "The lines are painted

Having a product does not mean it's going to work well. Having a product and having the experience to use it properly, that's the determining factor. - Trace Blackmore Dive into one of Trace Blackmore's favorite formats: the "Pinks and Blues" episode! In this special installment, Trace tackles real-world questions from water treatment professionals like you, offering clear, practical solutions rooted in chemistry, strategy, and years of experience. From mastering serial dilutions to making the most of leftover competitor products, this episode is all about equipping you with the tools to excel in your field. Managing Leftover Competitor Products in Accounts Trace discusses the common challenge of customers asking water treatment professionals to use leftover chemicals they've already paid for. He highlights the risks of taking these products back to your facility, including potential costly disposal fees, and provides practical advice on how to manage and utilize these products effectively on-site. Serial Dilution: Explanation and Equation Trace introduces the dilution formula C1 × V1 = C2 × V2, a fundamental equation for performing accurate dilutions. He provides a detailed, step-by-step guide to creating dilutions in both lab and field settings, enabling water treatment professionals to test and effectively utilize mystery products left behind by competitors. Importance of Deionized (DI) Water in Test Kits Trace explains the critical role of DI water in performing accurate dilutions and removing interferences during tests. He emphasizes the necessity of always carrying sufficient DI water in the field for tasks like dilutions, triple rinsing equipment, and managing high-concentration samples. Ensuring DI water availability is key to maintaining clean and reliable testing processes. Testing Mystery Products Trace recommends testing mystery products for key components such as phosphate (total, organic, and inorganic) and Azol levels to determine their composition. Use the product's safety data sheet (SDS) or similar documentation to identify expected ranges and compare test results. These insights help calculate appropriate dosages and ensure effective usage of leftover products. Benefits of Proper Product Management Using leftover chemicals on-site provides several key advantages: Cost Savings: Eliminates expensive disposal fees for unused products. Customer Satisfaction: Reduces customer expenses by utilizing materials they've already paid for. Sustainability: Promotes greener practices by minimizing waste and maximizing resource efficiency. Professional Growth: Savings from proper management can support funding for training, certifications, and industry conferences, contributing to career development opportunities. Be Part of the Discussion We want to hear from you! Your contributions help shape the Scaling Up H2O podcast and make it even more valuable for the community. Submit Questions & Feedback: Your input drives our content. Send us your questions to be featured in future episodes. Share Your Success Stories: Let us know how this episode has helped you improve your water treatment practice or solve a challenging problem. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps: 07: 25 - Upcoming Events for Water Treatment Professionals 12:24 - Trace answers listener questions about managing leftover competitor products in water treatment accounts 15:32 – Trace explains Serial Dilution: Step-by-Step Guide 45:23 - Drop by Drop with James McDonald Connect with Scaling UP! H2O Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ https://www.linkedin.com/company/scalinguph2o/ YouTube: @ScalingUpH2O Scaling UP! H2O Resources Mentioned Audible (free month with this link) AWT (Association of Water Technologies) Scaling UP! H2O Academy video courses The Rising Tide Mastermind 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months by Brian P. Moran & Michael Lennington Drop by Drop with James In today's episode, I have a challenge for you. The challenge is…check your safety equipment. Seriously, check the condition as well as any expiration dates. I personally was shocked to find out that hard hats have an expiration date on them, but they do. It does make sense, though, because plastic can get brittle over time, especially sitting in a hot vehicle. Brittle plastic probably won't protect your noggin as well as it should. Are your safety glasses all scratched up or dirty? Do they obstruct your view? Do you wear your earplugs more than once, and do they need to be replaced? How about your steel-toed shoes, face shields, aprons, gloves, and other safety equipment? Will they protect you when you need them to? Take this challenge as your excuse to inspect them all and replace them as needed. Your family, friends, colleagues, Trace, and I all want you to be safe as you practice the noble profession of industrial water treatment! Events for Water Professionals Check

"Don't be afraid to ask questions early and often when working with engineering firms or general contractors on your water treatment program... Getting it right the first time is the easiest and least painful way to a long-term successful water treatment program." – Walker Burnette In this episode of the Scaling Up H2O podcast, host Trace Blackmore sits down with Walker Burnette, Water Treatment Consultant at Southeastern Laboratories to explore the importance of early involvement in water treatment projects for new and expanding facilities. Together, they uncover essential lessons, challenges, and best practices that can make or break long-term success in industrial water management. A Chance Encounter That Sparked a Career Walker Burnette's journey into the water treatment industry began unexpectedly when he reconnected with Steve Tuning, a lifelong family friend and his father's college roommate, at his former workplace. This chance meeting led to a conversation that launched his career in water treatment. Now, Walker's former employer has become his client, showcasing the unique blend of personal history and professional growth that shaped his path. Bridging Water Treatment Gaps in Construction Walker Burnette addresses the common oversight of water treatment during new and expanded construction projects. In North Carolina's fast-growing landscape, Walker has seen firsthand how rushed timelines can lead to missed steps in planning. Sharing lessons from successes and pitfalls, this discussion aims to highlight essential practices to ensure water treatment is prioritized and integrated effectively from the start. What steps do you take to set yourself up for success in the bid process? Walker Burnette emphasizes the importance of understanding a facility's unique requirements when bidding on water treatment projects. Recognizing that each system may need specialized solutions, he advises focusing on value rather than competing solely on price. While not every bid will be successful, prioritizing quality and comprehensive proposals leads to long-term success and better client outcomes. Why do you need to have relationships with people? Walker Burnette highlights that building strong relationships is key in the competitive world of water treatment project bidding. Helping clients understand the value behind different approaches can set you apart. When clients receive various bids, confusion can arise about the differing strategies. Having a trusted relationship allows you to step in, clarify the benefits, and guide them through making an informed decision. Establishing a reputation with engineering firms and past collaborators can often lead to winning projects for the right reasons—trust and proven expertise. Prioritizing Communication for Water Treatment Success Clear communication and proactive planning in water treatment projects is essential. He recommends reviewing P&IDs (Piping and Instrument Diagrams) early to find cost-saving opportunities and streamline processes. Staying engaged throughout the project ensures inspections and coordination, preventing last-minute issues and promoting smooth execution. Checklist for Water Treatment Project Planning and Execution: 1. Identify System to be Treated: List systems requiring treatment and needed equipment/chemicals. 2. Verify Lead Times: Confirm equipment lead times and communicate any delays to the end user. 3. Set Project Timelines: Track key delivery dates and installation milestones. 4. Plan for Pipe Cleaning/Passivation: Ensure pipes are flushed or treated before startup to avoid issues. 5. Communicate with Stakeholders/End Users: Keep the end user informed and ensure all steps are completed for a smooth project launch. The Critical Step of Passivation Passivation is presented as one of the most important phases of commissioning new systems. Walker and Trace discuss why passivation is often overlooked, the consequences of skipping it, and how to effectively advocate for this essential step. Considering All Stakeholders and EH&S in Water Treatment Projects Understanding the needs of all stakeholders, including engineers, contractors, operators, and end-users, is essential in water treatment projects. Involving the Department of Environmental Health and Safety (EH&S) early ensures chemicals are compatible, stored correctly, and disposed of safely. Walker emphasizes addressing these considerations from the start positions water treatment professionals as proactive consultants, avoiding last-minute issues and disruptions to project timelines. Integrating New Equipment in Existing Facilities Adding new equipment to an existing facility requires careful planning. Unlike new buildings, end-user involvement is higher as the facility is already operational. He stresses that new systems often need isolation and separate treatment before integration, as simply connecting and activating them can lead to issues. Proper preparation and communication are key to suc

"Your test kit is your tool, and you are the master of that tool. "- Trace Blackmore In this insightful episode of Scaling Up! H2O Podcast, host Trace Blackmore delves into the critical topic of understanding and optimizing water treatment tests. This episode is designed to equip water treatment professionals with practical knowledge to enhance their test-taking techniques and interpretation skills. The Concept of Pinks and Blues Trace shares the origins of the term "pinks and blues," coined by his father, and explains its significance in water testing. He stresses the importance of understanding that tests are tools to confirm or disprove hypotheses about system conditions, not tasks that generate revenue. This foundational mindset shift sets the stage for improving both the efficiency and effectiveness of test execution. Strategic Testing Approaches Trace provides a comprehensive breakdown of running tests in the most efficient order, starting with the longest tests and multitasking with shorter ones while waiting. This strategic approach helps water professionals maximize time on-site. He also discusses the value of running tests based on hypothesis-driven objectives, such as walking through the site and engaging with clients before taking samples. Categorizing and Interpreting Your Tests Listeners will gain insight into organizing test types into meaningful categories: Base water Concentrated water Product contributions System signs Trace illustrates how to establish true concentration levels and interpret results to identify potential issues like scaling, precipitation, and system corrosion. The importance of using non-scaling ions, like silica, for accurate concentration analysis is also explained. Analyzing Interpretative Skills Trace walks through examples that highlight how to use test results for informed decision-making, whether it's confirming system status or taking corrective action. He advises on how to integrate polymer tests and other contributing product measurements into your routine for a fuller picture of system health. This deep dive into interpretation emphasizes a detective-like approach to problem-solving in water treatment. Final Thoughts and Essential Tips The episode concludes with Trace's encouragement to prioritize understanding your test procedures and knowing the interferences that can affect results. He underscores the importance of planning tests efficiently and being prepared with all necessary tools before visiting client sites. By mastering these practices, listeners can transform their testing routine into a powerful tool for maintaining system integrity and customer relationships. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 00:50 - Trace Blackmore explains what Pinks and Blues means sharing how his father influenced his understanding of water tests 02:09 - Upcoming Events for Water Treatment Professionals 05:34 - Explanation of "Pinks and Blues" and the importance of interpreting test results for water treatment. 43:21- Drop by Drop with James McDonald Connect with Scaling UP! H2O Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Quotes "The equipment knows, but it cannot talk. We've got to do all this investigation work to figure out what the equipment knows that won't give up that information. We've got to figure out ways to make it talk now." Scaling UP! H2O Resources Mentioned AWT (Association of Water Technologies) The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Hach Water Analysis Handbook 046 The One About Phosphate Testing Drop By Drop with James In today's episode, let's picture in your mind a boiler that is open for inspection. As you stand in front of it, you may see the handholes and manholes opened. The room may be much quieter than normal because the burners and air blowers aren't running. It may be a firetube or water tube boiler. The inspection will be different between the two, with several commonalities as well. Before you start your inspection, what should you do? Have you spoken to the operators in the area? Have you followed proper safety protocols for confined space entry, lockout/tagout, etc.? Do you feel safe entering the boiler? Do you know the history of the boiler before going in? Does this history of water treatment and boiler performance allow you to predict what you will see inside the boiler? How will you document what you find? How will you collect any samples, if necessary? How dirty will you get? Do you know the equipment you will see inside the boiler, such as steam-water separators, baffle plates, downcomers, feedwater piping, etc.? What do you expect the water line to look like? Where will oxygen pitting or hard water scaling first show up in the boiler if there was a problem? Will you be inspecting the deaerator as well? How long will it take you to get the boiler inspection report to your client? Doing a proper boiler i

"Learning how to learn is essential. "- Steve Russell In this week's episode of the Scaling UP! H2O Podcast, we're excited to share a deep dive into the complex world of carbon capture and water treatment with Steve Russell, Senior Process Engineer at Kiewit. Host Trace Blackmore and Steve explore the challenges of treating wastewater in carbon capture facilities, including the need for innovative approaches to meet environmental and operational standards. Navigating Carbon Capture: A Process Engineer's Perspective Carbon capture is a hot topic in today's industrial landscape, and Steve's expertise provides critical insights for water professionals. As Steve explains, "Carbon capture isn't just about removing CO₂—it's about managing the water and wastewater byproducts effectively." Steve's work with Kiewit involves finding solutions to treat the various wastewater streams generated during the carbon capture process. His experience illustrates the importance of understanding each facility's unique needs and tailoring water treatment strategies accordingly. Key Insights from Steve's Work: Understanding Wastewater Composition: Each facility produces different wastewater streams, largely dependent on fuel type and system design. Working Across Teams: Effective carbon capture requires collaboration between water treatment engineers, mechanical engineers, and project managers. Navigating Resource Limitations: Steve shares how he adapts his knowledge to treat complex wastewater streams when resources and data are limited. Flexibility and Teamwork Throughout his career, Steve has learned that flexibility and teamwork are crucial in tackling complex projects. Working closely with teams across various disciplines allows Steve to develop comprehensive solutions tailored to each project's specific requirements. Top Takeaways: Be Prepared to Adapt: Each project brings its own set of challenges, from wastewater quality variations to resource limitations. Understand the Full System: Gaining a broader understanding of the carbon capture process can help anticipate potential issues and refine water treatment strategies. Leverage Internal and External Knowledge: Steve emphasizes the value of tapping into team expertise and utilizing available resources for innovative solutions. Building a Career in Water Treatment Field With over two decades in water treatment, Steve shares his career advice for those just starting out or looking to advance. "Learning how to learn is essential," he reflects. Steve encourages water professionals to build a foundation of flexibility and continuous learning, as the industry constantly evolves with new technologies and environmental demands. Steve's Advice for Water Professionals: Be Flexible and Organized: Expect the unexpected and keep a well-organized knowledge base to quickly adapt to project needs. Build a Support Network: Collaboration and open dialogue with colleagues can accelerate problem-solving and professional growth. Focus on Continuous Learning: Water professionals should embrace learning opportunities within and beyond their primary field. Final Thoughts: Flexibility and Continuous Learning Steve's experience reminds us that flexibility and a commitment to learning how to learn are essential in water treatment. Each project is unique and staying adaptable and open to new knowledge is key to navigating complex industry challenges successfully. By embracing continuous learning, we drive impactful solutions for sustainability in our field. Tune in Today! Listen to this enlightening conversation by playing the episode above or visiting ScalingUpH2O.com/396 to tune in. Gain insights that will help you navigate your own water treatment challenges and expand your expertise in sustainability. Stay engaged, keep learning, and continue scaling up your knowledge! Timestamps 01:31 - Trace Blackmore shares his Thanksgiving reflection, Small Business Saturday, and Giving Tuesday 06:44 - Upcoming Events for Water Treatment Professionals 10:22 – Interview with Steve Russell, Senior Process Engineer from Kiewit about carbon capture technology and its implications for water and wastewater treatment. 51:05 - Drop by Drop with James McDonald Quotes "Carbon capture isn't just about removing CO₂—it's about managing the water and wastewater byproducts effectively." "Each carbon capture facility is unique, and there's no cookie-cutter approach." Connect with Steve Russell Phone: 913.689.4533 Email: [email protected] Website: https://www.kiewit.com/ LinkedIn: https://www.linkedin.com/in/steve-russell-2b0a7960/ Read or Download Steve Russell's Press Release HERE Guest Resources Mentioned IWC (International Water Conference) Carbon Capture Water Requirements and Wastewater Treatment by Steve Russell and Eric Eisenbarth John Quincy Adam: Militant Spirit by James Traub Polk: The Man Who Transformed the Presidency and America by Walter R. Bornerman Grant by Ron Chernow Coolidge by Amity Shlaes An Americ

Here we go! We have the privilege of collaborating with our lab partner Bob Cunningham, of Arthur Freedman Associates, a true water industry expert whose journey flows through five decades of dedication, transformation, and insight. Starting his own company 35 years ago, Bob has navigated the currents of change in the field, sharing the lessons that come from a lifetime of experience. For those new to the water industry, Bob's story will inspire you to write your own chapters with integrity and resilience; for seasoned professionals, it's a reminder of the profound impact a lifelong commitment to this work can make. What Was Your Career Journey Like? Reflecting on the story of his career, Bob described a path full of purpose and momentum, driven by a passion for water treatment and a vision for what it could become. "Stand back, and here we go!" he recalled, capturing the excitement of building his career. Founding his own company was a wish come true, powered by the "dream team" he assembled to carry it forward. Decades later, Bob's journey is a testament to the possibilities that await those who dedicate themselves to the water treatment profession. The Good and the Bad Changes Over the Years With years of experience flowing behind him, Bob has observed major shifts in the water industry. He identified two of the most positive changes he's seen: Industry Diversification: With more people setting up their own companies, the wave of new businesses has strengthened the industry and fostered innovation. Advancements in Research: Today's resources—from molecules to biocides and surfactants—have expanded far beyond what was available in the past, equipping professionals with powerful tools to improve water systems. Still, Bob also pointed out challenges, notably the drive for "greener" policies that, while well-intentioned, sometimes lack the scrutiny needed to ensure they're effective and sustainable. Advice for New Water Professionals Bob shared valuable advice for those just beginning their own journey: "Keep it straight. Keep it ethical. Don't stretch it." In a field as important as water treatment, integrity flows through every successful career. Bob also warns against trying to gain business by cutting prices, as it ultimately backfires. Instead, he encourages presenting quality, honest solutions as the key to long-term success and respect in the field. What is the Best Way to Get Ahead in This Industry? When it comes to advancing in water treatment, Bob suggests taking a page from those who've already made a mark. "Watch the successful people in the industry. Keep an eye on those folks. Then try to incorporate what they are doing into your own career as you grow." He also emphasized the importance of broad, in-depth knowledge: "You've got to know every aspect of this business. So, study." From mechanical and microbiological aspects to chemistry, Bob's advice highlights the depth and commitment it takes to ride the waves of a successful career in water. How Did You Get Involved with the AWT? Bob's connection with the Association of Water Technologies (AWT) began as a way to network with others who share a passion for advancing the industry. Over the years, his work with AWT has strengthened his dedication to education, standards, and mentorship within the field. Bob's Go-To References Navigating the water industry requires solid references, and Bob's approach has always been to keep his library of resources close at hand. When faced with challenges, he turns to trusted materials that help him troubleshoot and understand the complex systems in his work. For Bob, maintaining this holistic knowledge is essential to staying effective and adaptive in an ever-evolving industry. Scale UP! Your Water Career Tune into this episode for a front-row view of Bob's life in water—a story of purpose, change, and professional wisdom. May it inspire you to embrace your own journey in water, staying curious and informed as you flow from one chapter to the next. Timestamps 01:00 - Trace Blackmore wants to remind you that the 12 Week Year is a powerful tool to help you maximize these final weeks of the year and achieve your goals for 2024. Let's finish strong! 03:00 - Upcoming Events for Water Treatment Professionals 10:40 - Interview with Bob Cunningham 01:04:15 - Drop by Drop with James McDonald Connect with Bob Cunningham Phone: +1 530 604 3449 Email: [email protected] Website: https://arthurfreedmanassociates.com/ LinkedIn: https://www.linkedin.com/in/robert-cunningham-635a7748/ Resources Mentioned Audible (free month with this link) AWT (Association of Water Technologies) The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months by Brian P. Moran The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Drop By Drop with James In today's episode, I want you to picture yourself looking at the water level in the basin of a cooling tower. You may want to press fast forward on your ima

By highlighting cost savings, clients can see how efficient water treatment impacts their bottom line. Sustainability isn't just a trendy term—it's about implementing practical practices that protect our planet for current and future generations. By adopting sustainable strategies, we can conserve resources, cut costs, and create lasting benefits for both the environment and our client's businesses. In our latest episode of the Scaling UP! H2O Podcast, we had the privilege of speaking with James Courtney, CWT, LEED AP of CSC Technologies an advocate for water sustainability, who shared actionable insights on how water professionals can effectively embrace sustainability while adding value to their clients. Meet James Courtney: A Champion for Sustainability In our enlightening conversation, James shared his journey in the water industry and emphasized the vital role that water professionals play in promoting sustainability. He stated, "We help our customers by saving them money on water, electricity, and fuel." This highlights how our work not only benefits the environment but also leads to significant financial savings for our clients. Sustainability: More Than Just a Buzzword Sustainability means optimizing our resources. As James noted, "We operate in this space where we are directly responsible for the sustainability of our customers." Water treaters have a unique opportunity to minimize their clients' carbon footprints while improving efficiency. Whether it's running boilers without scale, optimizing cooling towers, or maximizing cycles of conductivity, every action contributes to a greener future. James also cautioned against greenwashing, reminding us that not all practices labeled as "green" deliver real benefits. We must be vigilant and ensure that our sustainability efforts Educating and Empowering Clients Understanding water and energy usage is essential for effective water management. James encourages water professionals to educate their clients about their consumption patterns. "Clients often don't realize that overusing chemicals or wasting water is a problem," he explained. By illustrating the cost savings—like reducing their electricity bills or fuel costs—clients can connect the dots between efficient water treatment and their bottom line. Harnessing Data One of James's most compelling stories was about using smart meters to identify inefficiencies. He shared, "Meters give you information; information gives you the opportunity to find solutions to problems you didn't even know you had." In one instance, a client's building was using half a million gallons of water due to a blocked condensate receiver. The installation of a meter enabled the team to identify the issue and prevent unnecessary water loss, ultimately leading to significant cost savings for the client. James's team also tackled a fascinating case with two identical LEED Platinum buildings. Even though they were built exactly the same, one consumed significantly more power. By analyzing minute-by-minute energy data, they pinpointed the problem, leading to solutions that not only enhanced efficiency but also inspired other buildings in the community to adopt similar practices. The Impact of Visibility James highlighted an intriguing study involving a housing development where identical homes were built. In half of these homes, energy meters were placed indoors, allowing residents to see their energy usage, while the other half had meters located outdoors. The results were striking: "The houses with visible indoor meters used less energy simply because people could see it," James explained. Residents began to turn energy monitoring into a game, challenging themselves to reduce their consumption. This simple shift towards visibility in daily energy use not only heightened awareness among residents but also nurtured a culture of energy-saving habits. As James aptly put it, "What gets measured gets managed." Engaging clients in enjoyable and measurable ways can significantly drive sustainability efforts. Final Thoughts James's insights remind us of the significant role water professionals play in fostering a sustainable future. By leveraging data and educating our clients, we can create meaningful change that benefits both our communities and the environment. Together, let's continue to explore the importance of sustainability practices that protect our generation and the ones to come. Thank you for being part of the Scaling UP! H2O community. Together, let's continue to educate ourselves and each other on the importance of sustainability practices that benefit both our generation and those to come. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 01:28 - Trace Blackmore shares what he is thankful for, and extends gratitude to the listeners and to AWT for the 2024 Innovation Award, and shares his family's Thanksgiving traditions 15:18 - Interview with James Courtney, CWT 58:00 - Upcoming Events for Water Trea

We're focusing on High Recovery Reverse Osmosis (HRRO) with insights from Ken Robinson, Director of North America Application & Sales at Avista Technologies. With over 40 years of experience in membrane technology, Ken sheds light on how HRRO is transforming water treatment and tackling industry challenges. Here are the key highlights from our conversation. What is Reverse Osmosis (RO)? Ken describes reverse osmosis as a method for rejecting dissolved minerals and macro-organics from water. He stated, "Today's systems, most of them are using what they call a thin film composite membrane, which are categorized into seawater, brackish, and low-energy membranes, along with an offshoot called nanofiltration." These systems achieve remarkable efficiency, with a rejection rate of around 99%, leaving only a minimal amount of dissolved minerals in the purified water. What is High Recovery Reverse Osmosis (HRRO)? HRRO is designed to maximize water recovery and minimize waste, making it a game-changer for water treatment. According to Ken, "40 years ago, recovery limitations were dictated by the chemistries. Today, advances in antiscalant technology allow for much higher recovery rates." This technology takes the concentrate from conventional RO systems and processes it further, increasing efficiency and sustainability. Industries Leading the Way Initially adopted in industrial settings, HRRO is now gaining traction in sectors like municipal water treatment, food and beverage production, and power generation. Ken emphasized that "the growing focus on sustainability and regulatory compliance is driving broader adoption of HRRO systems." Ensuring Successful Operations To ensure HRRO systems function optimally, it's crucial to define feedwater quality parameters and anticipate variability. Ken stressed the importance of training operators, noting, "There always seems to be a disconnect between applications and salespeople developing ideas. Misunderstandings arise when people don't understand the behavior of water as it concentrates." To effectively tackle any challenges that arise, Ken recommends the following steps for operators: Define Feedwater Quality Parameters: Establish clear benchmarks for feedwater quality, including turbidity, pH, total dissolved solids (TDS), and any specific contaminants. This baseline will help identify any deviations that may affect system performance. Implement Regular Monitoring: Operators should capture data at regular intervals. This includes monitoring system pressures, flow rates, and recovery rates. Keeping an eye on these metrics will allow operators to identify trends and detect any anomalies early on. Normalize Collected Data: Regularly normalize the collected data to account for variations in operating conditions. By adjusting the data for factors such as temperature or seasonal changes, operators can gain clearer insights into system performance and efficiency. Train Operators on Water Behavior: Provide comprehensive training for operators that focuses on understanding how water behaves during the concentration process. As Ken pointed out, "water is very predictable in how it behaves," so operators need to recognize the symptoms of potential issues and understand their causes. Foster Open Communication: Encourage collaboration among team members, especially between operators and technical support staff. Ken highlighted that insights often emerge from frontline staff who have firsthand experience with system operations. Conduct Root Cause Analysis: When problems arise, implement a structured approach to root cause analysis. This should involve gathering all relevant data, discussing operational practices, and reviewing system design. Engaging the team in this process can uncover issues that might be overlooked by individuals working in isolation. Adapt and Adjust: Finally, remain flexible and ready to adapt operational strategies based on the data insights and root cause analysis findings. By following these steps, operators can optimize HRRO system performance, improve efficiency, and ultimately reduce waste. Signs of a Successful Cleaning Ken Robinson shared valuable insights into the cleaning process, emphasizing the role of pre-treatment: "Pre-treatment is king in dictating the frequency," he said, noting that surface water applications tend to require more frequent cleaning than well water systems. Ensuring that the cleaning process has been successful is key to maintaining high efficiency in HRRO systems. According to Ken, operators should check a few critical parameters post-cleaning: Performance Recovery: A successful cleaning will restore the system's flow rates and pressures to their baseline levels. Operators should monitor permeate flow, pressure differentials, and salt rejection rates to confirm the system is operating efficiently after cleaning. Normalized Data Comparison: Ken advised that operators should regularly normalize the system's data, both before and afte

"Your most limiting factor is yourself." - Tessa Nge In this week's episode of the Scaling UP! H2O Podcast, we're thrilled to bring you an empowering conversation between host Trace Blackmore and two leaders in the water treatment industry— Tammy Faber, Sales Director, and Tessa Nge, Service Quality Supervisor at HOH Water Technology. Together, they explore how diversity fuels success, the importance of overcoming Imposter Syndrome, and how you can take meaningful steps to give back to our industry. Diversity Drives Success: The Data Speaks Diversity isn't just about creating fair workplaces—it's a proven driver of business success. Tammy shared powerful insights from a study titled "Diversity Drives Sales Success: The Link Between Successful Sales Teams And Diversity, Equity, And Inclusion," commissioned by LinkedIn. This data shows that teams with strong diversity practices see: 6% higher customer satisfaction 12% higher sales 28% higher conversion rates 3% higher sales forecasts "Diversity drives sales," Tammy stated. It's clear that fostering diverse teams doesn't just boost morale—it boosts the bottom line. Diverse teams approach challenges from different angles, offering innovative solutions that serve a wider range of customers. When organizations embrace diversity, they unlock untapped potential for growth. Overcoming Imposter Syndrome: A Battle We All Face Imposter Syndrome is a challenge many of us encounter, no matter our level of expertise. Tessa opened up about this, emphasizing "Imposter Syndrome is something everyone struggles with. Overcoming it is hard and takes intentional practice." It's not about eliminating self-doubt overnight but about taking deliberate steps to recognize and overcome it. Tessa and Tammy's top tips for overcoming self-doubt: Acknowledge your accomplishments. Take time to celebrate your achievements, no matter how small. This can shift your mindset and reinforce your value. Step out of your comfort zone. Growth comes from challenging yourself. As Tessa mentioned, "You won't grow unless you're willing to be uncomfortable." Seek feedback. Tammy also highlighted the importance of feedback, saying, "I always start by asking if it's a good time to provide feedback. This shows respect and creates a space for open dialogue." "Your most limiting factor is yourself," Tessa wisely added. By recognizing that our self-doubt often holds us back, we can take intentional steps toward building confidence. Building a Culture of Support Creating a culture of support is vital for both personal and professional growth. Tammy and Tessa also discussed the vital role of a positive workplace culture in fostering growth and confidence. According to Tammy, "Intentionality is key to defining your culture. It should flow through every aspect of your organization." She emphasized that a strong culture empowers employees to thrive and feel supported. Tessa echoed this sentiment, noting that a culture of trust and accountability allows individuals to flourish. "When you remove micromanagement and create a supportive environment, employees can focus on their growth," she said. By promoting mentorship, offering training opportunities, and encouraging open dialogue about the challenges we encounter, we can cultivate a healthy work culture that benefits everyone. Taking Action: Give Back to the Water Treatment Community This week, we challenge you to give back to the industry that's given so much to you. Whether it's mentoring a young professional, volunteering with a local organization, or visiting a school to inspire students about careers in STEAM, now is the time to make an impact. As Tammy passionately said, "We need people that love this industry, that have a heart to help others and to grow others. There is no amount of expertise needed. The only thing you need is a willing heart and time." By giving back, you not only help others but also strengthen the community that has supported your own journey. Final Thoughts: Know Your Worth We wrapped up this inspiring conversation with a powerful reminder from Tammy: "Know your worth. Take time to identify your limiting beliefs and pull them out by the roots. You are unique, and your talents are valuable." Overcoming Imposter Syndrome and stepping into your full potential requires recognizing your own value. No matter where you are in your career, these lessons—embracing diversity, overcoming self-doubt, and fostering a culture of support—are essential for growth. Join the Conversation Listen to this eye-opening conversation in our latest episode with the player above, or visit ScalingUpH2O.com/392 to tune in. Together, we can foster a more inclusive, supportive, and growth-driven environment in the water treatment industry. Stay curious, stay informed, and keep scaling up your knowledge! Timestamps 01:00 - Trace Blackmore shares FREE resources for water professionals on the Scaling UP! H2O website and wishes everyone a happy late Halloween 12:30 - Inter

We continue our in-depth conversation with Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific diving deeper into the technical aspects of multimeter troubleshooting. This episode is packed with practical tips designed to help you navigate the often-confusing world of diagnostics and electrical troubleshooting. Whether you're a seasoned professional or just getting started, Tom's hands-on advice will guide you through common troubleshooting challenges so you can improve your accuracy and efficiency in the field. Missed Part 1? No worries! You can catch up on Episode 390 to get the foundation before diving into this advanced discussion. How Can You Avoid Fake Signals? Ever wonder why you're getting water meter readings when the system isn't running? Tom breaks it down. If low-voltage sensor wires run too close to high-voltage AC wires, electrical interference can mimic a water meter signal, leading to fake readings. Pro tip: Keep the wires separated by at least 12 inches, and if they must cross, do so at a 90-degree angle. "Running them through the same conduit isn't just a bad idea; it's a code violation," Tom advises. The Troubleshooting Tool, You Didn't Know You Needed: A Paperclip That's right—Tom channels his inner MacGyver with this simple tool. "When I troubleshoot, I always bring paper clips," he shares. They're perfect for quick fixes, especially when dealing with short circuits or stripped wires. How Long Can a Conduit Run Be on a Water Meter? Tom recommends keeping conduit runs short and efficient: ● Water meters: up to 1,000 feet ● Conductivity sensors: 200 feet max ● Amplified pH sensors: up to 1,000 feet ● Non-amplified pH sensors: Stick to 20 feet or less for optimal performance. Pro Tip: Save Your Multimeter's Battery Life You don't need to keep your meter on "Resistance" all the time. Switching it to Volts AC, Volts DC, or simply turning it off can extend your battery life significantly. Troubleshooting with the Experts: Top 4 Calls Tom Tinney shares the top troubleshooting calls he receives: The 1575 Controller Mystery ● Issue: Controller reset every time the relay activated. ● Fix: A simple switch adjustment from 230V to 115V solved the issue. The Miswired Outlet ● Problem: Controller shutting off when a relay turned on. ● Fix: Rewriting the outlet, which had reversed hot and neutral wires. Destroyed Chlorine Sensor ● Issue: Excessive flow and pressure destroyed the sensor. ● Lesson: Always stick to the manufacturer's guidelines and communicate them clearly to plumbers and electricians. Competing Controllers Failing ● Issue: Controllers from different manufacturers failing simultaneously. ● Fix: The culprit was a faulty sensor and excessive aeration. Who Should Be Using Remote Communications? While it may seem logical to apply remote communications to your highest-value accounts, Tom suggests starting with smaller ones. Remote communication technology can save time and money by allowing you to troubleshoot remotely, and the investment often pays off with just one saved trip a year. Troubleshooting Leaks in an MPT Thread When it comes to troubleshooting leaks in an MPT Thread, maintenance is key. First, make sure you clean your sensors at least once a season, or even more frequently, similar to how you maintain a cooling tower. When replacing the boiler sensor in an MPT Thread (an angled thread going into an angled pipe), don't screw it in until it "clicks"—this can cause leaks. Instead, tighten the sensor by hand. Once it's snug, use a wrench to turn it only ½ to ¾ of a turn more. If you've already got a leak, chances are you've overtightened it. Don't try to fix a leak by cranking it tighter—at that point, you've already gone too far. The Blackmore Method This formula answers the age-old question: How do I know what to set my biocide pre-bleed on? If you know the system volume, incoming makeup water conductivity, and how much you evaporate every minute, this equation will tell you exactly what to set your pre-bleed to: A Fun Fact: The Cooling Tower Scene in Die Hard Did you know? The blue box with the two dials on the wall in the Die-Hard cooling tower scene was one of Tom's old controllers! Tom even tracked down the Fox Studios building manager and discovered that it was there from 1988 through 2012. How cool is that? Timestamps 02:07 - Trace Blackmore reminds you about our free Events for Water Treatment Professionals page on our website. It's a comprehensive list of all the events our team is aware of for water professionals to attend in the USA and around the world. Don't wait, scale up your knowledge today by attending a conference in the upcoming months. 03:15 - The Hang is happening on November 14, 2024: a free zoom networking event for water professionals 05:40 - Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific continues his talk on Troubleshooting Multimeters 01:04:35 - Drop by Drop with James McDonald Connect with Tom Tinney Pho

In our latest episode, we had the pleasure of welcoming back Tom Tinney, Product Specialist and equipment guru at AquaPhoenix Scientific. Tom shared invaluable insights into troubleshooting multimeters—an essential tool every water professional should have on hand during site visits. Here are some key takeaways from our discussion that you won't want to miss! Why You Need a Multimeter: An Essential Tool for Your Kit Tom emphasized the importance of carrying a multimeter. "This is the tool that checks the controller to ensure you're delivering your products and services on site while you're not there. If you need to check its health or troubleshoot, you need a multimeter." Even a $12 model will suffice, so you won't stress about leaving it behind. This handy device can save you time and reduce anxiety, especially if it's misplaced. Troubleshooting Power Issues: More Than Just Fuses A common scenario Tom encounters is technicians reporting that their controller is powered on but has no output. While it may seem like a blown fuse isn't the issue, controllers often have separate fuses for the relays. With your multimeter, you can quickly check for voltage on either side of the fuse. If one side shows voltage and the other doesn't, it indicates a blown fuse. Tom's golden rule for troubleshooting fuses? Always bring three with you because "troubleshooting with fuses always takes three fuses, no matter what." After replacing a blown fuse, check if the controller powers up correctly or if the issue lies with the connected equipment. Be Prepared: Stock Your Toolbox Tom recommends keeping spare fuses in the exact size you need in your toolbox. With fewer Radio Shacks around, it's essential to think ahead and replenish your supply. By having a fuse kit, you can avoid multiple service calls, saving both time and effort. When your fuse count dips below three, make sure to restock! The Art of Checking Fuses: Don't Be Deceived! Sometimes, a wire may appear intact. To check for functionality, Tom suggests using the resistance setting on your multimeter. This method can confirm whether the fuse is operational. Listen for the reliable beep, indicating that current is flowing correctly. When checking fuses, ensure you're measuring both sides for voltage. If it's absent, the fuse is blown. To confirm functionality, you can also switch your multimeter to resistance mode. If it beeps when touching the fuse leads, it's still conducting properly; if not, the fuse is blown. Checking Conductivity Sensors Tom provided insights on verifying whether a conductivity sensor is functioning correctly. By measuring the AC voltage at the sensor tips, you can determine if it's working as intended. Remember, maintaining clean sensor tips is crucial for accurate readings—avoid using sandpaper Instead, use a loose-bristle steel brush to remove any buildup. Conductivity Sensors Gone Bad Many users may regret learning how easily a multimeter can troubleshoot issues with conductivity sensors. Tom noted that when sensors are returned for warranty claims, they're often covered with white residue but still work perfectly fine 99% of the time after cleaning. If you want to learn how to clean them properly, he's more than willing to share his expertise. The Tom Tinney Approved Method for Cleaning a Conductivity Probe Instead of sanding the carbon tip of a conductivity sensor, Tom recommends using a loose-bristle steel brush. This method effectively removes crusty buildup without damaging the sensor. After brushing, soak it in a 10% sulfuric acid, 1% murratic, or if you have time, you can even use a CLR solution to dissolve any remaining scale. Rinse thoroughly, then use isopropyl alcohol to eliminate any oily residues. "After you put it back in your system, you will be majorly impressed with the operation of that sensor!" shares Tom. Understanding the Difference: Carbon Tips vs. Toroidal Probes When comparing carbon tips to toroidal probes, it's crucial to understand their design and functionality differences. Carbon Tips: Carbon tips are made from powdered carbon compressed under high pressure in a mold, creating a porous structure that allows water to flow through. When water pressure exceeds 140 PSI, it passes through the carbon like a sieve, enabling it to travel up the rod and into the sensor via a wire sheath. This design ensures optimal performance but limits the operational pressure to 140 PSI. Toroidal Probes: In contrast, toroidal probes operate differently. They use two wire coils as transformers, generating a small alternating current signal without direct contact with the water. The water's conductivity affects the signal strength between the coils. As a result, these sensors require less frequent cleaning since they are less prone to fouling compared to carbon tips. Additionally, toroidal sensors excel in high-salinity environments, making them suitable for applications involving seawater or other salty waters. Not so salty? Then users typi

Happy Careers Friday, Scaling UP! Nation! As we wrap up Industrial Water Week 2024, we want to thank you for celebrating with us. This week, we dove deep into Pretreatment, Boilers, Cooling, Wastewater, and now Careers. You can revisit all these episodes by visiting our Industrial Water Week Resources Page. Next Friday, we'll be back to our regular schedule, delivering fresh insights to help you scale up your water knowledge. Thank Someone Who Shaped Your Career Your success is built on the shoulders of those who helped you along the way. Today, take a moment to write a handwritten card to someone who impacted your career. It's amazing how a simple note of gratitude can brighten someone's day and create lasting bonds. Connect with the Scaling UP! Community Our podcast has built a global network of water professionals, and we're honored to be part of your journey. Whether you're driving from account to account or catching up on episodes, remember—you're not alone. The community we've built is here to support your growth, and so are our free online resources. Show Us How You Celebrate! Share your celebration! Post pictures of you with your team, mentor, client, or even your Industrial Water Week cake. Let's flood social media with photos using #IndustrialWaterWeek2024 and #IWW24 to show the world why we love this industry! Career Advice from Water Industry Leaders Dragan Savić FREng encourages you to jump into the water industry by simply asking professionals about their experiences. Don't wait—start that conversation today! Kalpna Solanki highlights the purpose and global reach of becoming an environmental operator: "What could be more purposeful than providing safe drinking water and wastewater management?" Blaine Nagao shares how mentorship launched his career in water treatment. Stay visible with technology, build client relationships, and keep sharing what makes this field great Join a Mastermind of Water Leaders Want to elevate your career even further? The Rising Tide Mastermind is your chance to connect with like-minded professionals, tackle challenges together, and grow your career. With four spots available, now's the time to join! Apply at www.ScalingUpH2O.com/Mastermind and be part of a supportive community that wants to see you succeed. Thank you for making Industrial Water Week 2024 unforgettable! Timestamps 0:01 - Welcome to Careers Friday! Trace Blackmore shares three key tasks as we conclude this spectacular week. 10:45 - Dragan Savić FREng, the CEO of and Professor of Hydroinformatics at the KWR Water Research Institute 13:00 - Kalpna Solanki, Board Trustee of the Water Environment Federation (WEF) 14:09 - Blaine Nagao, Senior Director of Smart Release Technology at Dober 19:30 - Detective H2O - The Case of Hard Diagnosis Connect with the Scaling UP! H2O Team Email Executive Producer Corrine Drury: [email protected] Corrine Drury Phone: 224-828-9514 LinkedIn: in/traceblackmore/ linkedin.com/in/corrinedrury Submit a show idea: Submit a Show Idea Connect with Blaine Nagao Phone: 817.913.8030 Email: [email protected] Website: www.dober.com LinkedIn: linkedin.com/in/blaine-nagao-cwt-953822110/ linkedin.com/company/dober/ Connect with Dragan Savić FREng Email: [email protected] Website: www.kwrwater.nl/en/ LinkedIn: www.linkedin.com/in/dragansavic/ www.linkedin.com/company/kwr-water-research-institute/ Connect with Kalpna Solanki Phone: 778.688.9196 Email: [email protected] Website: Water Environment Federation (WEF) LinkedIn: Kalpna Solanki, MBA Water Environment Federation (WEF) Links Mentioned Industrial Water Week Resources Page The Rising Tide Mastermind AWT Innovation Award, Scaling UP! H2O was the 2024 Recipient 367 Smart Solutions: How Solid Chemistry Can Transform Your Business 355 Backflow Prevention: Safeguarding Water Quality 356 Unlocking the Future: Collaborative Water Management 106 The One with the Agnostic Equipment Guy

Wastewater isn't fully appreciated until it's not working. Let's dive into Wastewater Thursday! This is the day we celebrate the unsung heroes—water treaters—who help reuse and recycle water, keeping our planet sustainable. Wastewater treatment isn't just about getting rid of contaminants; it's about turning something used into something reusable, ensuring that water doesn't go to waste. And believe it or not, this process is essential, even if it means sometimes working in environments that… Well, it doesn't always smell so great. Let me share a story. Years ago, I visited a turkey rendering plant with my dad, and I'll never forget how strong the smell was. My dad leaned over and said, "Son, that's what money smells like." But the real lesson came later when I walked into a new customer's office straight from the plant, not realizing just how much of that smell had followed me. They still bring it up whenever I visit, and it taught me to always be prepared—now I keep fresh clothes in my car for those, let's say, aromatic site visits. Today, we're diving into how to run a successful wastewater jar study—getting that perfect floc formation. So, grab your stirrers and notepads; we're going deep into the steps you need to get it right every time. And you're not going to want to miss a special message from our guest, Chris Drover from ZwitterCo, who's working on revolutionary membrane technology for wastewater treatment. Chris even did a live taste test of reclaimed industrial water—talk about dedication! His message? "Water is water." No matter where it comes from. Wastewater needs to be reused and recycled for our activities to be sustainable in the long run." So, let's celebrate how wastewater treatment makes our world more sustainable. Snap a photo of yourself and your favorite wastewater tool or system and tag it with #IWW24 and #IndustrialWaterWeek. Let's show the world what makes this day so important! Timestamps 0:01- Trace Blackmore shares his turkey rendering plant story 7:30 - How to properly run a wastewater jar test 17:57 - Our friend Christopher Drover, CTO and Co-Founder at Zwitter Co stops by to wish everyone a happy Wastewater Thursday 21:00 - Detective H2O - The Case of Seeing the Dead Connect with Christopher Drover Phone: +1 508 562 9916 Email: [email protected] Website: Zwitter Co LinkedIn: Christopher Drover Links Mentioned Industrial Water Week Resources Page 078 The One with The Waste Water Guy (Part 1) 079 The One with The Waste Water Guy (Part 2) 349 Defying Fouling Challenges: A New Frontier in Industrial Wastewater Solutions

It's Cooling Wednesday, and today we're spotlighting the essential systems that keep industrial processes and HVAC systems running smoothly—cooling towers, chillers, heat exchangers—and the dedicated professionals who keep them in top shape. We all know how crucial cooling towers are for removing heat from a building's process, but did you know there's more to the story? Cooling towers circulate water from a heat source, cooling it down by dropping it through the tower before returning it to the system. But what about fluid coolers and evaporative condensers? Fluid coolers use a tube bundle to keep inside, and outside water separate, while evaporative condensers use refrigerants like ammonia to tackle the heat. Today's special guest, Loraine Huchler, President of Martech Systems, joins us to share a crucial reminder: "Monitoring and managing biofilm will automatically decrease your risk of Legionella and Legionellosis infections—not just in cooling water, but even in building water." Learn how to keep your cooling systems safe from Legionella by visiting our free Legionella Resources page, where you can find past episodes, articles, and the latest legislation updates. Whether you're treating a cooling tower, chiller, or heat exchanger, snap a photo of your system today and post it using the tags #IWW24 and #IndustrialWaterWeek. Let's celebrate Cooling Wednesday together and keep the conversation flowing! Timestamps 0:01 - Trace Blackmore welcomes you to Cooling Wednesday, check out our free Legionella Resource Page and Industrial Water Week Page 8:50 - Our friend Loraine Huchler, P.E., CMC®, FIMC, President of Martech Systems stops by to wish everyone a happy Cooling Wednesday 11:30 Cooling terminology advice: not everything is a cooling tower 15:40 - Detective H2O - The Case of the Dye Job Connect with Loraine Huchler, P.E., CMC®, FIMC Phone: +1 757.442.5308 Email: [email protected] Website: www.martechsystems.com LinkedIn: https://www.linkedin.com/in/loraine-huchler/ Links Mentioned Industrial Water Week Resources Page Check out our Legionella Resource Page, where you can find dozens of free Legionella articles, episodes, and documents to help you scale up your Legionella knowledge International Water Conference (IWC) 379 Into the Unknown: The Link Between Biofilm and Legionella 346 Revolutionizing Legionella Management: A 2024 Kickoff Special 328 Industrial Water Week 2023: Pretreatment Monday 327 Pinks and Blues – Cooling Towers, Part 1 138 The One That's All About Cooling Towers – Part 2 137 The One That's All About Cooling Towers, Part 1

We are equipment whisperers. Imagine this: You're at a conference, surrounded by industry experts, and someone raises their hand to ask, "What's the difference between a Water Tube Boiler and a Fire Tube Boiler?" Now, most of us would expect this to be common knowledge at a water conference, right? But here's the twist—the person asking wasn't a water professional. He was a curious customer, frustrated because the company servicing his boiler couldn't give him a clear answer. This is where we, as water professionals, can really shine. Our job isn't just to service equipment; it's to educate our customers. We need to explain how their systems work, identify issues, discuss the solutions we've implemented, and most importantly, show them the results. Because when customers understand, they trust. We are the "equipment whisperers," and our mission is heating transfer management. In boilers, everything has to work together perfectly for efficient heat transfer. But how do we prove that? And how do we share that information in a way our customers understand? Today's episode tackles the age-old question: What's the difference between a Water Tube Boiler and a Fire Tube Boiler? And for those of you working in the field, here's a challenge: Can you explain it easily to your customers? Water Tube Boilers circulate water through tubes heated externally by combustion gasses. These systems are typically larger, with higher efficiency, and can handle extreme pressures and temperatures. On the other hand, Fire Tube Boilers have hot gasses flowing through the tubes surrounded by water. They're simpler, more compact, and generally cheaper to install—perfect for smaller applications. But no matter what type of boiler your customer has, scale buildup is always the enemy. When scale forms inside a Water Tube Boiler, the consequences are severe. Fire Tube Boilers are a bit more forgiving, but the goal remains the same: Keep those heat transfer surfaces clean to generate steam with the least fuel possible. So, the next time your customer asks a question—no matter how simple it seems—take the time to explain. Prove the value of your service and remind them that you're there to help them maximize their system's efficiency. Tune in every day this week for a new episode of Scaling UP! H2O, and let's make this Industrial Water Week a celebration of the amazing work we do! Happy Industrial Water Week! Timestamps 0:01 - Trace Blackmore welcomes you to Boiler Tuesday 09:32 - What is the difference between a Fire Tube Boiler and a Water Tube Boiler? 17:09- Our friend Fred Shurtz, Owner and the President of Precision Chemical, Division of Browne Labs stops by to wish everyone a happy Boiler Tuesday 19:40 - Detective H2O - The Case of Being Picture Perfect (NEW release for 2024) Connect with Fred Shurtz Phone: +1 812 455 7378 Email: [email protected] Website: Precision Chemical Linked In: https://www.linkedin.com/in/fred-shurtz-7287b032/ Links Mentioned 369 Mastering New Business: A Sales Journey Water Cake Industrial Water Week Resources Page Submit a Show Idea

The wait is over! It's time to celebrate the best job in the world and each other during Industrial Water Week! As part of the Scaling UP! Nation, we want to see you in action – take a selfie in front of your favorite water softener or RO unit and tag it with #IWW24, #IndustrialWaterWeek, and #ScalingUpH2O. It can be lonely driving from account to account, but this week reminds us that we're all part of a global community of water professionals. Let's come together to celebrate the incredible work we do and shine a light on the countless opportunities in water. Today is Pretreatment Monday, and we're kicking things off with an episode packed with insights on water softener calculations, elution studies, and a special visit from Keith Karl, ICONX Chemicals, Inc. Equipment Division President, who's here to wish everyone a happy Pretreatment Monday! Tune in each day this week as we release a new episode highlighting the critical elements of industrial water treatment. Want to learn more about Industrial Water Week? Visit the free Resources dropdown at www.ScalingUpH2O.com to explore all things Pretreatment, Boilers, Cooling, Wastewater, and Careers in water. Have a show idea? Let us know! We're always looking for new ways to bring you the best educational content to help you scale up your water career. Happy Pretreatment Monday! Timestamps 0:01 - Trace Blackmore welcomes you to the Water Treaters podcast and the very first day of Industrial Water Week 2024 10:00 - Our friend Keith Karl, ICONX Chemicals, Inc. Equipment Division President stops by to wish everyone a happy Pretreatment Monday 11:15 - Additional water resources, water softener calculations, and elution studies 25:20 - Detective H2O - The Case of Normalization Connect with Keith Karl Phone: +1 732 715 1372 Email: [email protected] Website: http://www.iconxchemicals.com LinkedIn: https://www.linkedin.com/in/keith-karl-4435a9249/ Links Mentioned Chloride Elution Study Procedure and Data Interpretation Industrial Water Week Resources Page Submit a Show Idea

Discover Breakthroughs in Sunflower Oil Wastewater Treatment: A Special Re-Air of Our Most Popular Episode from 2023 When it comes to oil wastewater treatment, the challenges can feel overwhelming. But what if there was a way to tackle these obstacles with cutting-edge solutions? In this special re-airing of our most popular episode from 2023, Swati Sharma, Ph.D. an expert at Water Engineering Inc. (WEI), walks us through her innovative research that's helping water treaters around the world. Her expertise is backed by groundbreaking research, including her thesis titled "How to Estimate the Best Treatment Conditions for Sunflower Oil Wastewater Using Advanced Electrooxidation Process", which she graciously shares with our global audience. Gain insights into electrooxidation processes and valuable advice for aspiring water treatment researchers. Even if you've heard this episode before, we promise you'll learn something new this time around. Dr. Sharma's expertise in electrooxidation processes and her passion for solving complex wastewater problems is sure to inspire and equip you to approach your next challenge with confidence. What makes treating sunflower oil wastewater so difficult? Sunflower oil wastewater is particularly challenging because it contains high levels of organic pollutants. Traditional methods often fall short, leaving treaters frustrated and looking for better solutions. But as Dr. Sharma shares, every wastewater is different, and each treatment process behaves uniquely depending on the specific characteristics. "I found that each wastewater was so different in its characteristics, that each of these treatments behaved completely differently. Electrocoagulation (EC) was really good with the canola oil, whereas I found that Electrooxidation (EO) was a better process for sugar beets, which are really high in organic loading." – Dr. Swati Sharma How does electrooxidation make a difference? Dr. Sharma explains that advanced processes like electrooxidation and electrocoagulation offer more precise control over treating specific types of wastewaters. Electrooxidation, for instance, can target and break down organic pollutants more effectively than conventional methods, making it a game-changer for sunflower oil wastewater. "Wastewater is like math, it's like a game. You have to understand it and enjoy doing it. It's a puzzle, you need to connect the dots to make a beautiful picture." – Dr. Swati Sharma What advice does Dr. Sharma have for aspiring researchers? Dr. Sharma's path to success wasn't without challenges. In the episode, she offers valuable insights into the importance of persistence and curiosity. Whether you're a seasoned professional or just starting out, her advice applies across the board. "Sometimes your hypothesis doesn't match your findings and it's hard. You dedicate so many hours of your life to your study and you are so passionate about this, and it's demotivating at times. But you have to learn what has failed and why it has failed. Find the reason behind your failure and it will lead to your success. That's what I believe in." – Dr. Swati Sharma What's the key to successful wastewater treatment? Understanding the specific characteristics of the wastewater you're dealing with is essential to finding the right solution. Dr. Sharma emphasizes that it's not just about adding chemicals but truly understanding the problem. "It's not about the addition of chemicals, it's about understanding the characteristics of your wastewater. pH, temperature, composition, where is it coming from and where is it going—all of these matters matter. Understanding how this work is important." – Dr. Swati Sharma Whether you're hearing this episode for the first time or revisiting it, Dr. Sharma's research will leave you better equipped to tackle your next wastewater challenge with new insights and practical takeaways. Timestamps 01:00 - Trace Blackmore reminds you that next week there will be a new episode heard every day as we celebrate all 5 days of Industrial Water Week 06:00 - Introducing our top five episodes since Industrial Water Week 2023 08:03 - Interview with Doctor Swati Sharma of Water Engineering Incorporated, about 43:30 - Drop by Drop with James McDonald Connect with Swati Sharma, Ph.D. Phone: 402.521.4161 Email: [email protected] Website: www.h2oeng.com LinkedIn: in/swati-sharma-ph-d-91449518 company/water-engineering-inc Read the Press Release HERE Links Mentioned "How to Estimate the Best Treatment Conditions for Sunflower Oil Wastewater Using Advanced Electrooxidation Process" - Thesis by Dr. Swati Sharma Follow Dr. Swati Sharma on Google Scholar and be updated on her publications The Rising Tide Mastermind Top 5 Episodes since 2023's Industrial Water Week 341 Guarding Against Legionella: The Hidden Dangers of Dead Legs in Water Systems with lab partner Richard Philip Beckett 348 Credentials and Codes: Plumbing Strategies Against Legionella with Christoph Lohr 328 Industrial W

"What's the most economical, acceptable, compliance-based solution?" In our latest podcast episode, we sat down with returning guest Michael J. Soller P.E. CPC, DBIA the Vice President of Business Development at Bowen Engineering Corporation. Michael shares his deep expertise in compliance, problem-solving, and project management in the treatment of industrial wastewater discharge. Drawing from his technical paper titled "Treatment of Aerospace Machining and Inspection Wastewater," published through the International Water Conference (IWC), Michael's insights offer valuable lessons for both seasoned professionals and newcomers to the field. What was the challenge in treating aerospace machining wastewater? Michael's team was tasked with solving a unique and complex problem: treating wastewater from aerospace machining and inspection processes, which included both oily and chemical-laden water. The challenge? The wastewater had a makeup that was difficult to treat using standard industrial methods due to high variability in water quality, coupled with strict environmental regulations. Michael explains, "The project demanded an innovative approach to remove oils, emulsifiers, and heavy metals, all while ensuring that we met the discharge standards set forth by regulatory bodies." His team had to develop a custom treatment system that could handle the specific composition of the wastewater and still operate efficiently on a day-to-day basis. How was the technical problem solved? Michael's approach revolved around advanced treatment technologies. His team implemented a combination of physical separation processes, chemical treatment, and membrane filtration to address the variable wastewater composition. They also designed the system to operate within tight environmental discharge limits. "We needed a solution that was flexible yet robust enough to consistently meet compliance while accounting for changes in water makeup," he says. His team's strategy of using adaptable treatment methods ensured that the system could be fine-tuned as needed without sacrificing performance or sustainability. How Can We Ensure Compliance in Wastewater Management? Michael walked us through a crucial aspect of industrial water treatment: staying in compliance with local discharge standards. Daily monitoring, regular equipment maintenance, and thorough record-keeping are essential. As Michael put it, it's a simple equation: "Either they're in compliance or they're not." One standout example is how his client wisely operated at a 60-70% capacity rather than pushing their system to 100%. This allowed room for planned maintenance and unexpected issues without jeopardizing compliance. Michael highlighted the importance of planning for maintenance, saying, "They know they're going to have variability, so they plan accordingly." This proactive approach minimizes the risk of being caught off guard and incurring fines or downtime. Managing Projects Without Sacrificing Capacity In industrial projects, there's often a temptation to "value engineer" and eliminate extra capacity to cut costs. Michael shared a compelling example of how a customer made a deliberate choice to avoid this pitfall, ensuring they had the necessary leeway to maintain and repair equipment without maxing out their system's capacity. For customers who may be hesitant about building in extra capacity, Michael recommends having an honest and clear conversation about roles and responsibilities. He stresses that clients must make the final decision, but it's the engineer's job to provide accurate data and practical recommendations. Lessons for Future Industrial Water Projects Michael's work on aerospace wastewater treatment offers practical lessons for other industries facing similar challenges. From early collaboration with key stakeholders to thorough pilot testing of treatment methods, Michael stresses the importance of meticulous planning. "One of the biggest lessons we learned is to engage with the operations team from the beginning. Their input is invaluable in designing a system that will work smoothly in practice," Michael points out. By incorporating feedback from plant operators and end-users, his team was able to build a solution that not only met environmental regulations but also aligned with operational needs. Dive Deeper into Michael's Paper For those interested in a more technical dive, you can access Michael's full paper, "Treatment of Aerospace Machining and Inspection Wastewater," linked in our show notes. It's a must-read for anyone tackling similar industrial water challenges or looking to enhance their knowledge of specialized wastewater treatment processes. As always, stay curious, stay informed, and keep scaling up your knowledge with us! The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore thanks you for the privilege of receiving the AWT Innovation Award 02:30 Trace Blackmore's top 5 items to do to ensure you have faith in your test equipment

How Veolia Prioritizes Health and Safety Worldwide? At Veolia, safety isn't just a requirement—it's embedded in the company's core values. Leading the charge is Arnaud Valleteau de Moulliac, Chief Executive Officer of Veolia Water Technologies. In this week's episode, Arnaud speaks with Scaling UP! H2O host Trace Blackmore about how safety initiatives are reshaping Veolia's culture around the world. Arnaud emphasizes that health and safety are non-negotiable: "It's a 24/7 commitment." This episode takes you inside Veolia's global approach, showing how the company's 8,000+ employees have integrated safety into their daily routines. What Drives Veolia's Health and Safety Initiatives? For Arnaud, safety comes from a personal place: "As a father of four, ensuring everyone gets home safely is paramount." This family-first approach reflects Veolia's deep commitment to safety, which has been an ongoing focus for over a decade. "Ten years ago, we launched International Health and Safety Week, where every subsidiary worldwide participates in focused discussions and actions on safety." This annual event creates a space for employees to assess their work environments, recognize potential risks, and form long-lasting safety habits. But at Veolia, safety isn't just about one week—it's about creating a culture that endures year-round. Fostering a Culture of Safety Every Day While International Health and Safety Week serves as a focal point, Veolia's goal is to make safety a daily priority. "We need to ensure that health and safety are part of our everyday routines, not just something we think about once a year," Arnaud notes. To keep safety top of mind, managers at Veolia conduct at least six field visits each year, evaluating safety practices and identifying areas for improvement. Employees are encouraged to report near-misses and incidents, creating a culture were speaking up about safety is valued. "It's about creating an environment where people feel safe to voice concerns without fear of judgment," Arnaud says. "Building trust is essential." A Cultural Shift: Breaking Old Safety Norms One of Veolia's biggest achievements over the last decade has been a shift in how employees view safety. Arnaud recalls a time when raising safety concerns was often seen as a sign of weakness. Today, those conversations are welcomed and encouraged. "There used to be this mentality of being a 'superman'—toughing it out in unsafe conditions. That's behind us now, but we always stay cautious. The human element means we can never stop paying attention to safety," Arnaud warns. This shift has been a significant victory for Veolia, but the work isn't finished. The company remains vigilant, continually adapting its safety approach to address both evolving risks and human factors. Celebrating 10 Years of Health and Safety Transformation As Veolia marks the 10th anniversary of International Health and Safety Week, Arnaud reflects on the company's progress. One key success has been the reduction in workplace accidents and the increasing willingness of employees to report safety risks. "Ten years ago, speaking up about safety could be seen as a weakness," Arnaud explains. "Today, it's a sign of strength and responsibility." This cultural change has transformed how employees view safety—not as a policy, but as a core value that protects their colleagues and ensures everyone returns home safely. Starting a Safety Culture: Insights for Small Teams For small businesses, building a safety culture might seem overwhelming. However, as Arnaud explains, it's not about financial investment—it's about leadership and intention. "Safety starts at the top. Being an exemplary leader doesn't cost anything. It's about creating policies and following through. Take time to sit with your team and ask, 'What are the risks?' It's an investment in people, not just resources. Any company, no matter its size, can do this," Arnaud emphasizes. Manager Visits: Fresh Eyes on the Ground As part of Veolia's commitment to safety, manager site visits provide an opportunity for leadership to spot issues that might have become invisible to regular operators. These visits aren't just procedural—they're a chance to bring fresh perspectives into the conversation. "Even non-operational colleagues—those from HR or finance—ask valuable questions during these visits. Their common sense often uncovers risks that might otherwise go unnoticed. Safety is about asking the right questions, not about being an expert," Arnaud explains. One Key Takeaway: Lead by Example If there's one message Arnaud wants listeners to take away, it's this: "Be exemplary. It starts with you." Veolia's success in transforming its safety culture is a powerful reminder that leadership and continuous vigilance are the best tools for creating a safe working environment, no matter the size of the operation. Stay Informed and Stay Safe! As Veolia's journey shows, building a culture of health and safety requires effort,

"There's no doubt that heavy metal waste streams come with a significant amount of occupational risks." In this powerful episode of Scaling UP! H2O, Trace Blackmore engages with Chandler Mancuso from MacDermid Envio Solutions to share insights on this vital topic of segregating wastewater streams in heavy metals removal applications. Chandler shares his extensive expertise on the often-overlooked aspects of wastewater management, providing valuable insights into safety, strategic planning, and the power of experimentation. Why is Segregating Wastewater Streams Crucial? Wastewater management is more than just treating what goes down the drain. It's about understanding where your wastewater comes from and managing it effectively from the start. Chandler explains that his motivation for focusing on this area stems from two key factors: safety and technical insight. Heavy metal waste streams can pose significant risks, making safe handling and treatment a top priority. Chandler emphasizes the need for water professionals to fully understand the sources and composition of wastewater streams before diving into treatment processes. This strategic approach not only enhances safety but also leads to more efficient and effective solutions. For Those New to the Industry: What is a Wastewater Stream? A wastewater stream encompasses all the different sources of wastewater generated during various industrial processes before they reach the treatment stage. Chandler shifts the conversation from the treatment process itself to the strategy of managing these diverse streams upstream. By focusing on this early stage, water professionals can address challenges before they escalate, ensuring more efficient and effective treatment outcomes. Understanding the Role of Heavy Metals in Wastewater Heavy metal waste streams, which often originate from industries such as electroplating, metal finishing, and mining, can contain hazardous metals like zinc, nickel, copper, and chrome, along with other dangerous constituents like cyanide and fluoride. Properly categorizing and treating these complex streams is crucial for maintaining safety and effectiveness in wastewater treatment. How to Ensure Health and Safety of People and Equipment Safety is paramount when dealing with heavy metal waste streams. Chandler advises segregating incompatible waste streams to prevent dangerous reactions, such as the formation of hydrogen cyanide when cyanide-containing streams are mixed with acidic streams. By avoiding these hazardous combinations, water professionals can significantly reduce safety risks and protect both people and equipment. Real-World Examples and Common Pitfalls Chandler shares real-world scenarios, such as the critical need to keep cyanide-containing waste streams away from acidic conditions to prevent the formation of toxic hydrogen cyanide. Despite being well-known, these safety measures are sometimes overlooked, highlighting the importance of vigilance and thorough system design in wastewater management. Best Practices for Wastewater Management Never take safety for granted. Chandler encourages listeners to continuously question the conditions they are working with and to always prioritize health and safety. By remaining aware of potential hazards and continuously optimizing processes, water treaters can ensure safe and effective wastewater management. Enhancing Efficiency and Effectiveness Through Stream Segregation Segregation of wastewater streams is key to optimizing treatment processes. Chandler discusses how his team at MacDermid Envio Solutions has developed specific protocols for managing challenging waste streams separately, improving operational efficiency and optimizing chemical usage. This not only leads to cost savings but also enhances overall treatment effectiveness. Experimentation: The Key to Success Chandler highlights the importance of creative problem solving in wastewater treatment. A thorough understanding of waste streams, combined with a well-designed experimental approach, can reveal unique solutions that improve treatment outcomes. By being creative and flexible during jar testing, water professionals can uncover innovative strategies that provide significant benefits to their customers. From Jar Testing to Real-Life Application Translating jar testing results into real-world applications can be challenging, but it is essential for achieving practical, effective solutions. Chandler emphasizes the need for accuracy and adaptability in testing protocols to ensure a smooth transition from the lab to the field. Timestamps 01:00 - Thank you for giving us the AWT Innovation Award for the work we do at the Scaling UP! H2O Podcast we are humbled and honored 08:20 - Catching up with returning guest Chandler Mancuso of MacDermid Envio Solutions 16:18 - The Importance of Segregating Wastewater Streams in Heavy Metals Removal Applications 50:00 - Upcoming Events for Water Treatment Professionals 51:30 - Drop by Drop

Meet the Women Behind the WOW Committee This episode features insights from six trailblazing women who are not only leaders in their respective fields but also passionate advocates for the WOW mission: Stephanie Choury, Enterprise Account Manager at Buckman Digital Water Tammy Faber Sales Director of HOH Water Technology and Co-Chair of WOW (Women of Water) Paule Genest, Director of Sales and ESG, Water and Energy at TGWT Clean Technologies, Host of the Paule-Cast and Co-Chair of WOW (Women of Water) Michelle Lunn, Marketing Director of GLA Water Consultants & Director on the AWT Board Janice Shawl, President of AMSA, Inc. a specialty chemical manufacturing company Pam Simmons, National OEM Sales Manager, Watson Marlow What is Women of Water? WOW exists to welcome, highlight, and celebrate the contributions of women in AWT. Paule Genest articulates the mission clearly: "To encourage all the women working and thriving within the industry of water technologies to come forward and contribute their time and talents to the greater good." WOW focuses on creating a thriving community where women can belong, elevate, and positively impact AWT. Mission of the WOW Committee The mission of the WOW Committee is clear: to promote the professional development and advancement of women in the water treatment industry. By providing education, networking opportunities, and a strong support system, the committee aims to foster a diverse and inclusive environment where all members can succeed. This mission not only benefits women but also strengthens the industry as a whole by encouraging fresh perspectives and innovative approaches. Facing Challenges Head-On In every industry, women encounter unique challenges, and the water treatment sector is no exception. Pam Simmons, a dedicated member of the Women of Water (WOW) committee, sheds light on the obstacles women face and how the committee is striving to address them. Pam begins by acknowledging a reality that many women are all too familiar with the gender pay gap. According to the International Labor Organization, women globally earn about 20% less than men. This disparity is not just a number; it's a barrier that women must navigate throughout their careers. But the pay gap is only one piece of a much larger puzzle. There is also the issue of unequal opportunities, particularly in leadership. A 2022 report from Deloitte on women in the boardroom highlights that only 19% of boardroom positions are held by women. This underrepresentation speaks volumes about the challenges women face in advancing to leadership roles. For many women, the journey to the top is not just about breaking the glass ceiling; it's about finding the ladder to reach it in the first place. Career gaps present another significant hurdle. Whether its time taken off to have a baby or care for a family member, these interruptions can create substantial obstacles when women return to the workforce. Pam points out that these gaps can make it difficult for women to regain their footing and continue progressing in their careers. The struggle doesn't stop there. Navigating work-life balance is another challenge that resonates with everyone, regardless of gender, but it affects women in distinct ways. Pam reflects on how this delicate balance—or lack thereof—can leave a lasting impact on both personal and professional lives. The WOW committee is not just identifying these challenges—they are actively working to address them. Pam shares that WOW is committed to introducing resources and strategies to help women cope with these challenges. Through support, education, and community, WOW aims to empower women in the water treatment industry to not just survive but thrive. How is WOW Helping Women in the Water Industry? The WOW Committee is already making a significant impact. There are now three women on AWT's Board of Directors, the most ever in the organization's history. Stephanie Choury has seen firsthand how the inclusion of women has led to greater collaboration and innovation within the industry. She notes that the women on the Board feel they have a "seat at the table" and are making meaningful contributions alongside their male colleagues. WOW is also instrumental in providing mentorship and creating spaces for women to grow their knowledge, skills, and leadership roles. The Power of Mentorship Mentorship is central to the Women of Water (WOW) committee's mission, acting as a crucial tool for professional growth and community building. As the industry evolves, mentorship plays a key role in creating pathways for women in water treatment. Tammy Faber emphasizes the importance of mentorship, referencing Lean In by Sheryl Sandberg. Sandberg highlights that a mentor or sponsor can significantly boost career progression, yet women often lack such support. WOW addresses this gap by connecting seasoned professionals with newcomers. Tammy explains, "It's not just about an older professional helping a younger one; it'

Welcome back, Scaling UP! Nation. Have you ever wondered about the hidden dangers of biofilm lurking in your water systems? In our latest Legionella Awareness Month episode, we deep dive into the world of biofilm and its critical link to Legionella with our returning expert, Loraine Huchler, President of MarTech Systems. Packed with invaluable insights and practical advice, this episode is a must-listen for anyone in the water treatment industry. Don't miss it! Ever Wondered How Biofilm and Legionella are Connected? "If you have no biofilm, your risk of Legionella is very low." - Loraine Huchler Loraine Huchler provides an insightful explanation of the complex relationship between biofilm and Legionella interacting within cooling water systems. Life Cycle of Legionella: "Legionella is an aerobic bacteria, while the bacteria inside the biofilm might be anaerobic—they don't need oxygen to thrive. Some can even switch between oxygen-loving and anaerobic states. Legionella matures and seeks a higher life form to reproduce, essentially acting as a parasite within the biofilm." Reproduction and Spread: "In cooling water systems, especially comfort cooling systems that operate seasonally, Legionella can reproduce within the biofilm even when systems are idle. The biofilm's thickness increases due to the abundance of bacteria. When the system restarts, the force of the water shears off the top layer of the biofilm, dispersing bacteria throughout the entire chiller system." Challenges in Bacteria Control: Loraine emphasizes, "This scenario illustrates why it's so difficult to control bacteria in cooling water systems. The constant cycle of biofilm formation and disruption means bacteria, including Legionella, are continuously spread and difficult to manage." Implications for Industrial Water Professionals: Understanding this complex relationship is crucial for implementing effective water treatment strategies. Regular monitoring and proactive management of biofilm are essential to mitigate the risks associated with Legionella and maintain system efficiency. How Do You Measure the Amount of Biofilm, and How Does This Measuring Technology Work? "Adding a biofilm sensor will give real-time early detection of biofilm and make precision dosing a reality for biocides which can kill Legionella." - Loraine Huchler Exploring Biofilm Measurement Technologies: Loraine Huchler delves into the intricacies of measuring biofilm, highlighting two key technologies: Electrochemical and Ultrasonic. Ultrasonic Technology: "The ultrasonic technology is novel and proprietary. Currently, only one water treatment company has developed it, and access to this online sensor is limited to their customers. This technology is the only sensor that measures biofilm in an online system. It includes a test chamber with a heated surface and a precisely controlled water flow that matches your most vulnerable heat exchanger. Using ultrasonic technology, it determines the biofilm thickness." Applications and Considerations: Loraine poses an intriguing question: "If you know the biofilm thickness, you could calculate the heat transfer loss in your heat exchangers, potential production loss in a process plant, or increased electrical demand in a chiller plant. However, managing biofilm effectively only requires knowing its presence so you can react. The ultrasonic technology, while sophisticated, is more complicated, expensive, and challenging to use compared to electrochemical sensors." Electrochemical Sensors: "The electrochemical sensors don't require a test chamber, allowing them to be placed in various locations to monitor biofilm. For example, you might choose a sump, a quiet area where the biofilm may not be mobile and may not respond to water treatment dosing." Mechanism and Sensitivity: Loraine explains the mechanism behind biofilm formation: "Quorum sensing is the process where bacteria hover above a surface and assess it before settling. The electrochemical device triggers a signal the moment bacteria sit on the surface, providing an extremely sensitive early warning of biofilm formation." Practical Implications for Water Professionals: Understanding where to place these sensors and how they work is crucial for effective biofilm management. Loraine emphasizes, "This economical and insightful method helps you understand biofilm risks in your cooling water systems, even though I've never seen one in service. It's essential to explore these technologies to monitor biofilm and mitigate its impact on your systems." Actionable Steps for the Scaling UP! Nation. Increase Awareness: Understanding the importance of biofilm can help in mitigating Legionella risks. Leverage Technology: Utilize biofilm sensors for early detection and effective treatment. Optimize Efficiency: Regular monitoring and maintenance can prevent biofilm buildup, ensuring optimal system performance. Timestamps 00:30 - Trace Blackmore welcomes you to Legionella Awareness Month 02:40

"It is a team effort to protect public health from Legionella." - Alberto Comazzi, Ph.D. We are excited to welcome back Alberto Comazzi, Ph.D. of Sanipur US, for his third appearance on the Scaling UP! H2O Podcast. As an expert in waterborne pathogens, Alberto shares his invaluable insights and experiences about Legionella to help our audience stay informed and proactive in managing water systems. In this episode, we cover a wide range of topics from handling positive Legionella tests to the effectiveness of monochloramine in disinfection. Let's dive into the key points of our discussion. How do you handle a call from a client panicking about their first positive Legionella test? Alberto advises us to stay calm and follow the pre-established plan outlined in the Water Management Plan (WMP). First, review the WMP to understand the specific steps to take for this scenario. Consider the positivity rates and the location where Legionella was found. By following the agreed-upon plan, you can address the client's concerns effectively and ensure proper action is taken. Why have we seen Legionella increase by nearly ten times over the past few years? "5-6 years ago there wasn't much information about Legionella, and today so many people are interested in this field which protects public health." - Alberto Comazzi, PhD Dr. Comazzi highlights two key factors behind the significant rise in Legionella cases: 1. Enhanced Water Testing and Awareness: The past few years have seen a substantial increase in both awareness and testing for Legionella. Healthcare professionals are now more informed about the risks of Legionella and are conducting more tests. Since 2017, the requirement for Water Management Plans (WMPs) in healthcare facilities has led to more comprehensive water testing, contributing to the rise in detected cases. 2. Increased Water Age in Buildings: Efforts to conserve water, which have important environmental benefits such as saving energy and reducing costs, have inadvertently led to higher water age in building systems. When water remains in systems for longer periods, it can lead to reduced disinfectant levels and higher water temperatures—conditions that promote Legionella growth. While water conservation is crucial, balancing it with effective Legionella control measures is essential for maintaining public health. By understanding these factors, we can better address and mitigate Legionella risks, ensuring a safer environment for everyone. What advice do you have for those putting together a WMP but who doesn't have the ASSE 1280 Certification? Get Certified or Seek Expert Help: Creating a comprehensive Water Management Plan (WMP) can be complex. While obtaining ASSE 1280 certification is highly recommended, you can also consider hiring a consultant to help you draft your plan. However, it's crucial to ensure that you execute and document the plan effectively. Proper training for facility operators on temperature control, flushing procedures, disinfectant management, and documentation is essential. "A Water Management Plan that's just sitting on the shelf isn't doing anyone any good. If no one implements the plan, it is useless." Dr. Alberto Comazzi emphasizes, "Proactive measures are better and more cost-effective than reactive ones." With upcoming due diligence plans addressing various waterborne pathogens, being prepared is key. Who has responsibility when it comes to municipal water? Alberto reminds us that there is a division between the municipality and the building. Municipal Water Responsibility: Municipal water suppliers are responsible for providing water that meets regulatory standards up to the distribution system. They conduct primary disinfection to inactivate most microorganisms and secondary disinfection to maintain a residual disinfectant. However, there are no enforceable limits for Legionella in the municipal water supply, and testing for Legionella is not required. Building-Level Responsibility: Once water leaves the municipal system and enters a building, the responsibility for water safety, including Legionella control, falls to the building owner or manager. Building environments, with their complex plumbing systems, cooling towers, and hot water systems, can foster Legionella growth. Therefore, effective management and control measures at the building level are crucial for ensuring water safety. Monochloramine vs. Chlorine: Which is better Disinfection and Legionella Control in Building Water Systems? Alberto highlights the advantages of monochloramine over chlorine: Case Study Results: A case study in San Francisco showed that switching from chlorine to monochloramine in the municipal water supply significantly reduced Legionella positivity rates in buildings—from 60% to 3-4%. This demonstrates the effectiveness of monochloramine in providing better overall disinfection due to its stability and ability to maintain higher disinfectant levels in building plumbing systems. Comparis

"To find the most sensitive, accurate, reproducible, and reliable method for detecting and quantifying Legionella in a sample, qPCR is the best option." - Michael Loewenstein In this much-anticipated episode highlighting the findings of Part 2 of Michael Loewenstein and Joe Benzinger's study, Michael Loewenstein, Vice President of Scientific Consulting at Q Laboratories, returns to share their surprising discoveries. He offers valuable advice to water professionals on developing strategies for incorporating qPCR in a Water Management Plan (WMP). Join Trace Blackmore and Michael Loewenstein as they guide you through the latest advancements in Legionella detection methods, the nuances of traditional culture techniques versus modern qPCR, and the future of water management. What Are the Different Testing Methods for Legionella? Michael elaborates on the two primary methods for Legionella testing: traditional culture techniques (ISO 11731) and qPCR. Culture methods, while widely used, take a significant amount of time (7 to 14+ days) to yield results. In contrast, qPCR offers faster and more sensitive detection, identifying the presence and quantity of Legionella DNA in a matter of hours. Is There a "Gold Standard" for Legionella Testing? The term "Gold Standard" often pops up in discussions about Legionella testing, but as Michael points out, no regulatory body has officially designated a single best method. While ISO 11731 is a trusted standard, Michael argues that qPCR provides a more reliable, accurate, and sensitive approach for detecting and quantifying Legionella in samples. What Were the Findings from Phase 2 of His Study? Michael shares findings from a two-phase study comparing cultural methods with PCR and qPCR. Phase 1 focused on method validation, confirming the efficacy of commercially available PCR methods. Phase 2 moved to real-world samples, revealing that qPCR detected Legionella in about 67% of samples, far surpassing the detection rates of traditional culture methods. What Can qPCR Do and How Does It Differ from Culture Methods? qPCR is a powerful tool in Legionella testing. Unlike culture methods that rely on colony-forming units, qPCR measures the number of DNA copies present in a sample, providing a clear picture of the Legionella population. It can also distinguish between viable and non-viable cells, making it a comprehensive and efficient method for routine monitoring. How Would Michael Set Up His Water Management Plan (WMP)? When asked how he would set up his water management plan, Michael emphasizes the importance of frequent testing. He advocates for the use of qPCR due to its speed and sensitivity. However, he cautions that those uncomfortable with detecting any Legionella might find qPCR overwhelming, as it tends to reveal a higher positivity rate than traditional methods. How Does Pricing Compare Between Culture and qPCR Methods?Interestingly, Q Laboratories charges the same for both qPCR and culture methods. Despite higher costs for qPCR, it requires significantly less analyst time, making it a cost-effective choice for many labs. What's Next for Phase 3 of the Study? The next phase of Michael's study aims to explore additional factors such as UV light treatment. He encourages feedback from the community to ensure all relevant aspects are covered in the ongoing research. How Can I Get Involved with the AOAC Legionella Working Group? Please visit www.aoac.org/news/legionella-in-water-wg-volunteers-needed . If you would like to support this initiative or are interested in more information, please reach out to [email protected]. Michael's key message is that qPCR is a viable, non-intimidating option for Legionella testing. He reassures listeners that the CDC does not mandate the use of culture methods exclusively. Embracing qPCR can lead to more accurate monitoring and better-informed water management decisions. Until next Friday's episode, stay curious, stay informed, and keep scaling up your Legionella knowledge! Your roadside friends as you drive from client to client, The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore invites you to check out our Legionella Resources page 03:28 - Upcoming Events for Water Treatment Professionals 05:00 - Interview with Michael Loewenstein, Vice President, Scientific Consulting at Q Laboratories 51:05 - Drop by Drop With James McDonald Quotes "PCR detects whether Legionella DNA is present, while qPCR not only confirms its presence but also measures the quantity of Legionella DNA in a sample." - Michael Loewenstein "The CDC does not say you have to use culture." - Michael Loewenstein "An increase in Legionella positivity with a qPCR test is a feature, not a bug." - Michael Loewenstein Connect with Michael Loewenstein Phone: +1 513 207 4943 Email: [email protected] Website: Scientific Consulting for Q Labs LLC LinkedIn: Michael Loewenstein Read or Download Michael Loewenstein's Press Release HERE Links Mentioned Ep 269 E

We have the privilege of welcoming back Janet E. Stout, Ph.D., President of Special Pathogens Technology and the founder of Special Pathogens Laboratory, A Pace Laboratory. Dr. Stout has academic affiliations with the School of Public Health and Swanson School of Engineering at the University of Pittsburgh. A self-described "Legionellologist", Dr. Stout's more than 30 years of research has defined the epidemiology, microbiology and prevention approaches for controlling Legionella growth in building water systems. In our most recent interview, Dr. Janet Stout shared what was new with Legionella standards, what state health departments are doing to combat Legionella, and she answers your burning question of "Are Legionella cases truly on the rise" with data and statistics. This is a Legionella episode you cannot afford to miss, so let's scale up our Legionella knowledge with Dr. Stout. Also, don't forget to check out our free Legionella Resources page where we have listed all of the articles, standards, and tools mentioned in this interview. What Is New with Legionella Standards? How Does It Impact the Water Treatment Industry? Dr. Stout highlights several key updates: Association for the Advancement of Medical Instrumentation (AAMI) TIR34:2023 Published in Fall 2023, TIR34 focuses on water quality for reprocessing medical devices. Dr. Stout emphasizes, "The problem is infection. The solution is the quality of the water." "There are clear chemical and microbial parameters, and these healthcare facilities need your assistance, water professionals," Dr. Stout encourages. ANSI/AAMI ST108:2023 This new standard, "Water for the processing of medical devices," emphasizes the critical role of monitoring water quality to prevent microbial proliferation. ST108 is a significant step forward for patient safety. "I see so many positive indications of progress and prevention, and that's good for everyone," shares Dr. Stout. General Services Administration (GSA) Order PBS 1000.7A Effective in 2024, this order mandates comprehensive water testing across federal buildings to ensure health and safety. It includes stringent testing protocols for contaminants like Legionella. Compliance requires professionals to hold certifications such as ASSE 12080 or be certified industrial hygienists (CIH). Dr. Stout remarks, "It's such a big deal that you have to be ASSE 12080 certified to service government buildings now, I'm really impressed by GSA." American Water Works Association (AWWA) Guidance Set to be updated in 2024 or 2025, the new standard will replace AWWA C651-C652 and will likely be titled "Disinfecting Potable Water." This new guidance will provide updated protocols for disinfecting water-storage facilities, so be on the lookout for this new one. ANSI/ASHRAE Standard 514:2023 This standard focuses on risk management for building water systems, covering physical, chemical, and microbial hazards. It provides comprehensive guidelines for designing, building, maintaining, and operating water systems to protect building occupants. Challenge to the Listener: Educate Yourself: Familiarize yourself with the latest standards, including TIR34, ST108, GSA Order PBS 1000.7A, and ANSI/ASHRAE Standard 514. Engage with Clients: Reach out to healthcare facilities and federal buildings to offer your expertise in water management and help them navigate the new requirements. Stay Informed: Keep an eye on updates from organizations like AAMI, ASHRAE, GSA, and AWWA to stay ahead of industry changes. What's Going on in Ohio? Will Other States Follow Ohio? Ohio's Proactive Approach Dr. Janet Stout praises Ohio's innovative approach to managing Legionella risks. Unlike most areas where Legionella water management is voluntary, Ohio has taken a significant step by mandating it through hospital licensure codes. This mandate requires hospitals to have a water management plan and to test for Legionella, making compliance a condition for maintaining their licenses. The new regulation, scheduled to take effect in October 2024, aims to enhance infection control and manage the risk of waterborne pathogens, particularly Legionella. High Incidence of Legionnaires Disease Ohio's proactive stance is partly driven by its high incidence of Legionnaires disease. The state, along with Maryland, Pennsylvania, and New York, consistently reports high numbers of cases. Ohio's health department has noted a significant increase in cases from 2022 to 2023. This alarming trend highlights the urgent need for effective water management and testing protocols. The Ohio Regulation Specifies Detailed Requirements for Hospitals: Each hospital must conduct Legionella testing within the first twelve months. Two validation tests must be performed, no fewer than four months apart and no more than six months apart. The regulation includes explicit language to ensure rigorous water management and Legionella testing. The Future for Other States Dr. Stout is hopeful that other states w

Hello Scaling UP! Nation, August is Legionella Awareness Month, and we're excited to bring you in-depth insights on this crucial topic. Usually, we bring you four episodes every August, but this year, you're in luck! With five Fridays this month, we have five episodes packed with valuable information for you. Today, podcast host Trace Blackmore, CWT, is here to answer your pressing questions about Legionella. As industrial water treaters, you are the heroes in the fight against Legionella, protecting your communities and clients against this dangerous bacteria. Scaling up your Legionella knowledge is a great way to celebrate Legionella Awareness Month, and to support you, we've created a free Legionella resources page at www.ScalingUpH2o.com/Legionella Understanding Legionella: Common Questions Answered What is the difference between Legionella and Legionnaires' disease? Legionella is a bacteria responsible for Legionnaires' disease, a type of pneumonia that comes from getting ill after being exposed to Legionella. It thrives in water and poses significant health risks. Legionnaires' disease was discovered in the mid 1970's after several attendees of the American Legion convention got sick after attending the convention. How does a person get Legionnaires' disease? Inhaling water contaminated with Legionella bacteria can lead to infection. What are the symptoms of Pontiac Fever or Legionnaires' disease? Early symptoms mimic the flu, but more severe pneumonia-like symptoms can develop. Look out for high fever, cough, difficulty breathing, chills, and diarrhea. How common is Legionnaires' disease? Per the CDC, in 2015 there were approximately 6,000 cases reported in the United States. Who is at higher risk for developing Legionnaires' disease? While most people have resistance, fewer than 5 in 100 exposed individuals may develop the disease. High-risk groups include older adults, smokers, and those with weakened immune systems. How does Legionella enter buildings? Legionella enters through a building's makeup water. This is why we need to test the water coming into a building's system and also set up a program to test within the system so we know what to do and respond appropriately if a test comes back positive for Legionella bacteria. What promotes Legionella growth? Biofilm, temperature fluctuations, inadequate disinfectant levels, and water stagnation within building water systems can promote Legionella growth What are Water Management Programs (WMPs)? WMPs are designed to identify hazardous conditions and minimize the growth and spread of waterborne pathogens, including Legionella, in building water systems. How Should I Discuss Legionella Testing Frequency with a Client Who Only Wants to Test Once a Year? When discussing Legionella testing with a client who only wants to test once a year, emphasize the importance of more frequent testing for safety and compliance. Here's how to approach the conversation: Encourage Regular Testing: I always encourage people to test for Legionella at least every season or quarter. Regular testing helps identify potential issues early, ensuring the safety of your water system. Refer to the Water Management Plan (WMP): It's crucial to refer back to your Water Management Plan (WMP) to understand the necessary steps if a test comes back positive for Legionella bacteria. Develop a Comprehensive Plan: Let's come up with a plan outlining what we are going to test, how often we will test, and how we will use the data. We should also decide how to handle positive results, particularly for different Legionella species. Taking some time to plan upfront will streamline the process when collecting water samples. By emphasizing the benefits of regular testing and a proactive approach, you can help clients understand the importance of more frequent Legionella testing and the value of a detailed WMP. Where can I find more information? On our Scaling UP! H2O Legionella Resources Page at www.ScalingUpH2o.com/Legionella there you'll find Legionella resources collected from the CDC, ASHRAE, OSHA, ASPE, WHO, ASSE, APIC, AIHA, ANSI, ASDWA, AWT, CMS, and others along with our prior Legionella podcast episodes, Legionella Legislation, and Legionella videos. Upcoming 2024 Legionella Awareness Month Episodes: This month, we have a special lineup of episodes focusing on Legionella, featuring expert guests who will share their insights: Episode 376: Dr. Janet Stout, PhD Episode 377: Michael Loewenstein Episode 378: Dr. Alberto Comazzi, PhD Episode 379: Loraine Huchler Stay tuned, and let's scale up our knowledge together to combat Legionella and ensure safer water systems. Thank you for being a part of the Scaling UP! H2O community. Thank you for celebrating Legionella Awareness Month with us. The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore welcomes you to Legionella Awareness Month 03:00 - Upcoming Events for Water Treatment Professionals 06:00 - Answering Legionella Questions 31:15 - D

Each week, we bring you insights from industry experts to help you scale up your water treatment knowledge and operations. This week, we're thrilled to share strategies for effective customer and employee surveys based on a recent interview with Brian Katarski, Vice President of Sales and Marketing at AquaPhoenix Scientific. Brian's extensive experience in sales and marketing makes him a valuable source of knowledge on how to gather and use feedback to drive improvement. How Important is Feedback? "Feedback plays a very important role in all relationships: employees, coworkers, even your spouse." - Brian Katarski Feedback is a cornerstone of growth. It empowers teams to improve by increasing their knowledge and confidence. Brian emphasizes the necessity of not just collecting feedback but using it as a foundation for continuous improvement. What is Feedback? "The most important part of feedback is that we have to use it as a basis for improvement. You cannot collect feedback just to ignore it, or justify it away, or pretend like it doesn't exist." - Brian Katarski According to Brian, feedback should be actionable. Whether it's from customers or employees, feedback needs to be addressed constructively. Ignoring or dismissing feedback is counterproductive. Instead, look each other in the eye and commit to acting on the feedback received. How Do You Build a Healthy Culture of Feedback in Your Company? "The biggest piece to it is if you want to encourage this long-term over time is you have to respond to the feedback. You can't just ignore it, right? You can't ghost it, or you can't just think it didn't happen. or say. you know. justify it away. You have to respond to it in a way that lets somebody know 'I heard you. I understand. Here's what we're gonna do with that information now', right. And that way they and they now know that we care. That we want to hear what they have to say whether it's an employee or a customer. They know that we're going to listen to what they have to say, and they'll be more willing to share that information with us." - Brian Katarski Creating a healthy feedback culture starts with demonstrating that feedback is valued and acted upon. Brian highlights the importance of responding to feedback promptly and constructively. When employees or customers see that their input leads to real action, they are more likely to continue providing valuable insights. "You've got to try some different tactics and different things to try to reach certain people. Sometimes it's a quick paper survey. You know, maybe as you're walking out. Maybe you send an email or a link with your service reports whenever you send those off on Fridays or whenever you do it. Just different ways to do it, maybe put it on an invoice you're sending off, maybe have your marketing team sending those out, but you'll kind of figure out the best ways to gather that information depending on how people do it." - Brian Katarski Diverse methods of collecting feedback ensure that you reach a broad audience and gather a variety of perspectives. Whether it's through paper surveys, emails, links in service reports, or even feedback sections on invoices, finding the right approach for your audience is key to building a robust feedback culture. How Do You Start and Encourage a Feedback Process? "Build out a plan around what you want to gather feedback on. Start with the end in mind." - Brian Katarski Brian advises beginning with a clear plan. Identify what specific feedback you need and how you will use it to drive improvement. By focusing on the end goal, you can design a process that ensures the feedback is both meaningful and actionable. "It depends on what you want to gather and from who. It's gotta be simple and quick." - Brian Katarski To encourage feedback, keep surveys short and straightforward, aiming for 1-5 questions. Use a variety of methods depending on your audience—quick paper surveys, emails, or links in service reports. Formal methods and scheduled discussions can be employed when necessary. Track and trend feedback over time to pinpoint areas of improvement. "At AquaPhoenix, we celebrate feedback because it gives us a chance to learn and improve." - Brian Katarski A culture that values feedback fosters continuous learning and improvement. By celebrating feedback, you reinforce its importance and encourage ongoing participation from both employees and customers. What Are Some Common Feedback Mistakes to Avoid? "Humility is key. Accept feedback and resist the urge to get defensive." - Brian Katarski Brian stresses the importance of humility in accepting feedback. Early in his career, he struggled with defensiveness, but now he focuses on understanding the underlying issues and using feedback to drive improvement. "Every time I feel that weird reaction, that sort of tension, I ask myself: What's driving that? Where's that coming from? And 9 times out of 10, it's my ego. It's me trying to protect myself because I don't want

Collaboration: Enhancing Efficiency Through Industry Partnerships Welcome to this week's edition of Scaling UP! H2O, where we explore the critical role of water treatment in optimizing industrial processes. Today, we are privileged to hear from two distinguished guests: Tony Mormino and Justin Lynch. Tony is Technical Sales and Marketing Director for Insight Partners and host of the The Engineers HVAC Podcast specializing in education, while Justin focuses on cooling tower Reconstruction Specialists. Together, they share invaluable insights into collaborative strategies that ensure the best and most cost-effective solutions for cooling towers and closed loop systems. Their discussion focused on the importance of collaboration, cost efficiency, and proactive maintenance in the field of water treatment. Tony and Justin's insights provide a roadmap for water treaters to enhance client outcomes and operational efficiency through strategic partnerships and informed decision-making. What Are the Cost and Efficiency Benefits of Proper Water Treatment? Cost efficiency emerges as a significant topic. Tony Mormino underscores the financial benefits of proper water treatment, citing examples where a modest investment in water treatment can yield substantial savings. "According to the Department of Energy, 40% of a commercial building's energy consumption goes to HVAC systems," explains Tony. "Simply improving water quality can lead to 5-10% savings in energy costs. It's a quick win for green building initiatives." How Do You Prevent Vibrations in Cooling Towers? Bad vibrations in cooling towers can be a significant issue if not addressed early. Justin Lynch highlights the importance of monitoring biological buildup and evaporative salts on the fans. "It's very difficult to do that if you don't catch it early. Let's say we go to a facility with an old tower and an old fan—there's going to be a little bit of biology on top, which is not a big deal. You can brush that off, do a light pressure washing, and it's not going to hurt it," explains Justin. However, the real issue arises when scale develops unevenly on each blade. "At that point, the fan may look horrible, but the tower still operates without vibration. If you clean five out of six blades well but can't get the scale off one blade, you just created a vibration, leading to other issues in the tower." Justin advises that while chemical treatments are effective, they should be done with caution and under professional guidance to avoid exacerbating the problem. This proactive maintenance is less of a concern for newer towers that have had chemical treatment from the start. How Does Air in Closed Loop Chilled Water Systems Affect Performance? Tony Mormino highlights a critical yet often overlooked issue in water treatment: Air in closed loop chilled water systems. This issue not only leads to rust and oxidation but also significantly impacts the system efficiency and longevity. Studies and practical examples underscore the importance of air removal systems: Removing air from the chill water system can result in substantial benefits: Increase in Tonnage Output: Youngstown State University reported a 16% increase in tonnage output, equivalent to 400 additional tons. Improvement in Delta T: From 8.5-10°, enhancing heat transfer efficiency across chiller barrels. Enhanced Building Discharge Air Temperatures: Temperatures improved from 65° to 55°, optimizing HVAC system performance. Reduction in Pump Energy Consumption: A notable 37% reduction in annual KWH requirements due to cleaner water and improved system operation. Moreover, practical cases like at Waukesha Memorial Hospital in Wisconsin showed a 22% reduction in Variable Frequency Drive (VFD) speed, leading to an 85% decrease in corrosion preventative chemical usage. These examples illustrate the direct correlation between air removal and energy savings, reinforcing the significant impact of proper water treatment practices on operational efficiency and cost savings in commercial HVAC systems. How Important is Passivation for Equipment Longevity and Performance? Justin Lynch highlights the critical role of passivation in maintaining equipment longevity, particularly in galvanized towers. "Passivation is essential to prevent corrosion and ensure optimal performance," Justin explains. "For instance, following Marley's guidelines for pH and calcium hardness during passivation can extend the life of galvanized towers significantly." Conclusion In the fast-evolving landscape of industrial water treatment and HVAC systems, collaboration and continuous learning are paramount. Justin Lynch's closing thoughts encapsulate this spirit perfectly: "Don't be afraid to call, don't be afraid to collaborate. You are the expert in your field; I'm supposed to be the expert in mine. There's too much going on in this industry. It's growing too fast for everyone to really understand everything. So, if you don't know, ask questions and l

Our lab partner today is Jed Harris, owner of Puretec Industrial Water with over 25 years of experience in the water industry, to delve into the world of Reverse Osmosis (RO) systems. Jed's extensive experience and deep understanding of high-purity water solutions provided a wealth of knowledge, making this episode a must-listen for anyone looking to scale up their water treatment expertise. Below, we highlight some of the best insights Jed shared, aimed at making the complex world of RO systems more accessible and intriguing. Reverse Osmosis: The Industry Workhorse Jed describes reverse osmosis as the workhorse of water treatment, efficiently removing up to 99% of dissolved solids, organics, bacteria, and viruses. This process involves using a high-pressure pump to force water through a semi-permeable membrane, reversing natural osmotic pressure. Whether you're in power generation, food and beverage, or pharmaceuticals, understanding RO systems is crucial as they play a pivotal role in ensuring water purity. Common RO Applications and Challenges RO systems are ubiquitous across various industries. Jed emphasizes their versatility but also highlights the complexities involved in managing them. He notes that the feedwater chemistry can vary, making it essential for operators to understand and monitor their systems to maintain optimal performance. This is particularly critical as the industry pushes for higher recovery rates, often pushing RO systems to their limits. Key Metrics for Monitoring RO Systems Trace Blackmore posed a crucial question; "What are some of the key things that we should be looking at to tell what's going on within the RO?". Jed Harris provided valuable insights; "You want to look at your flows, your qualities, your pressures, and last but not least, the feedwater temperature—which has a huge effect on all this stuff. You want to look at your permeate flow, your concentrate flow, your feed pressure, your concentrate pressure, and your permeate pressure if available. And then the qualities would be your feed conductivity and your permeate conductivity." Practical Tips for RO System Maintenance Jed shared several practical tips for maintaining RO systems. He advises partnering with a company that can conduct water analysis and projection to set the system up correctly. Regularly collecting data—ideally daily—and using normalization software to interpret this data is crucial. He also cautioned against the impact of temperature changes, noting that a decrease in feedwater temperature can lead to a significant drop in permeate flow, potentially misleading operators to think there's a problem when there isn't. Normalizing Data for Accurate Analysis One of the most insightful parts of the discussion was on the importance of data normalization. Jed explained, "By normalizing the data, what you're doing is essentially taking data when you start up the RO system, and then, as you go into the future, you're comparing the current performance to how it should be at the baseline." This helps accurately assess the system's performance, especially when dealing with variables like temperature fluctuations that can significantly impact the RO system's output. Temperature's Effect on RO Jed Harris explains the critical impact of temperature on RO systems: "Temperature has such a huge effect on the amount of water that will go through a membrane. RO membranes are like the Miami Dolphins; they don't do well in cold weather. The rule of thumb is for every one-degree Fahrenheit drop in water temperature, you're going to lose about 1.5% in permeate flow. You might notice a decrease in permeate flow and think, 'Hey, these membranes are dirty. They're plugged. We need to clean; something's wrong.' But in reality, nothing's wrong. It's just that the feedwater temperature has dropped." Pre-Treatment is Key Jed Harris emphasizes the crucial role of proper pretreatment for RO systems: "Pre-treatment is the key to everything." Jed also highlights the growing adoption of Ultrafiltration (UF) systems, which offer a more consistent quality level compared to traditional multimedia filters. He outlines three primary objectives: Prevent Oxidizer Damage: Once an RO membrane is damaged by an oxidizer, the damage is irreversible. Inhibit Scale Growth: Delay and inhibit scale growth for as long as possible. Reduce Suspended Solids: Minimizing suspended solids helps achieve the highest possible recovery rate. Biofouling: The Unavoidable Challenge Trace and Jed addressed one of the most persistent issues with RO systems: biofouling. Jed explained, "Biofouling is a huge issue… it's going to happen because we're removing chlorine before the RO system." As chlorine, an oxidizer, is removed to protect the RO membranes, any bacteria that enter the system will thrive due to the rich nutrient environment. Monitoring normalized data is crucial as it provides early signs of membrane fouling, indicating it's time for cleaning. Jed highligh

"If you're calling it news. It has to be true." - Scott Slade In our latest episode of the Scaling UP! H2O podcast, host Trace Blackmore sits down with renowned journalist Scott Slade to delve into the critical role media plays in elections. With over 30 years of experience as the host of Atlanta Morning News on WSB Radio, and inducted into the Georgia Association of Broadcasters Hall of Fame, Scott brings unparalleled expertise and insight into the influence, accuracy, and bias of media as we approach the upcoming presidential election. Key Takeaways from the Episode The Importance of Accuracy in Journalism Scott Slade emphasizes that journalism is the first draft of history, highlighting the paramount importance of accuracy in traditional media. "It's your job to tell a balanced story, "He states, underscoring the responsibility of journalists to provide truthful and comprehensive coverage. Diversifying News Sources Slade advises against relying on a single news source, advocating for a well-rounded media diet. He champions the legitimacy and depth provided by local newspapers and stresses the need to consume news from multiple outlets to avoid the echo chamber effect. Scott advises, "Read a strong daily newspaper or two every day, even if it's online. Listen to more than one radio and TV station, and don't get caught in the echo chamber of ideas." The Dangers of Soundbites In today's fast-paced media landscape, soundbites can easily be taken out of context when there's a sensational sound bite. Scott recommends a thorough approach: "You should try to understand the who, the what, the when, the where, and the how of where that soundbite came from and why it's being used in the story." He warns against the sensationalism that can arise from these snippets and encourages listeners to seek out the full story to grasp the context and nuances behind the headlines, and reminds us that "It's up to the journalist to make sure you (the audience) understand the context. Social Media as a News Source While social media can be a convenient way to stay informed, Slade cautions against using it as a primary news source due to its potential for inaccuracy. He suggests prioritizing more reliable and vetted sources for critical information. Scott notes, "If I had to give up something, as far as being in the know about what's really going on, I think social media would be the first thing I'd give up. It has great entertainment value but when it comes to making decisions about things where you need to really rely on what's truthful and accurate. It can come up lacking." Factors that Drive Newsworthiness Slade outlines five key news values that attract the most attention: locality, universality, celebrity involvement, conflict, and oddity. Stories that meet these criteria are more likely to engage and inform the public. Scott shares, "If your story can fill one, or even better, more of those slots, it's usually a good one." Media's Influence on Elections The Power of Perception Media has a substantial influence on shaping public perception during elections. Scott explains, "Media can present a perception of someone by what they include and what they leave out." By choosing what to include and what to omit, media outlets can significantly impact voters' views. Upholding the Founding Fathers' Intent In a thought-provoking discussion, Slade and Blackmore touch on whether modern media upholds the First Amendment's intent. While media's role has evolved, the core responsibility of seeking and reporting truth remains unchanged. Scott remarks, "The society of professional journalists begins with seeking truth and reporting it." Advice for First-Time Voters For first-time voters feeling overwhelmed, Slade offers practical advice: "Preparation is the best remedy for stage fright. Knowledge is power." He encourages young voters to research candidates based on what matters most to them and to avoid the pitfalls of one-sided arguments. Final Thoughts This episode is a must-listen for anyone interested in the intricate relationship between media and elections. Scott Slade's insights provide valuable guidance on navigating the complex media landscape, ensuring you stay informed and make well-rounded decisions as we head into the election season. Listen to the Full Episode Don't miss this enlightening conversation with Scott Slade. Tune in to Scaling UP! H2O and gain a deeper understanding of the media's role in elections. Stay informed, stay engaged, and let's navigate this election season together! Timestamps 01:00 - Trace Blackmore celebrates 4th of July with our global audience and reflects on historical figure Patrick Henry 08:15 - Upcoming Events for Water Treatment Professionals 18:00 - Getting to know Scott Slade and his career 31:29 - Interview with Scott Slade, unbiased news 01:22:22 - Drop by Drop With James McDonald Quotes "The earth belongs always to the living generation… Every constitution, then, and every law, naturally exp

"Be curious, maintain an open mind, and maintain your high standards." - Lee Bainbrigge Our water treatment community is a close-knit brotherhood and sisterhood, regardless of where we live. We face similar challenges and share a common goal: to grow and learn from each other. Our latest podcast episode features a conversation that delves into the differences and similarities in Legionella control practices and regulations between the United States and the United Kingdom. This insightful episode features Lee Bainbrigge, Chief Sales and Marketing Officer of SMS Environmental Ltd as our charming lab partner. Key Insights from Lee Bainbrigge on Legionella Control: Differences in Legionella Management and Documentation In both countries, the primary Legionella control methods are keeping water moving and using temperature control. However, the UK places a stronger emphasis on documentation and compliance systems to record control measures. "The types of control you are using, you need to record it, you need to write it down in a compliance system," Lee explained. If a system tests positive for Legionella, it is crucial to effectively and clearly communicate to the client, "There's Legionella in the system. Let's look at doing something about it." In the UK, these communications are meticulously documented and kept as digital records for future reference. Crafting Effective Legionella Legislation When discussing what lawmakers should consider when writing Legionella legislation, Lee advised caution and balance. He noted that the guidance in the USA is relatively proportionate and effective when in the right hands. "Effectively, the guidance you've got in the USA is relatively proportionate... In the right hands, you're going to do a good job with the guidance that you've got," he noted. In contrast, the UK's approach can sometimes be overly prescriptive. Lee suggests a middle ground, advocating for guidance that is neither too relaxed nor too stringent, ensuring efforts and resources truly reduce risk. "I think the most reasonable guidance you could come up with is somewhere in between the two. There are pros and cons on both sides," Lee mentioned. ASHRAE 188 and Its Direction in the USA Lee affirmed that the USA is on the right track with ASHRAE 188 for Legionella control. "Yes, absolutely!" he responded when asked if the US is heading in the right direction. He highlighted the importance of competent professionals conducting Legionella risk assessments to ensure effective control measures. "Make sure that the people that are carrying out your Legionella risk assessment are competent and you're actually getting good advice at the beginning of your control scheme," he advised. Challenges and Technology Opportunities in the UK In the UK, current challenges include maintaining competency and training within the industry, adapting to novel systems like heat pumps, and dealing with reduced water flow in buildings. Lee mentioned the potential of new technologies, such as the Internet of Things (IoT) and remote monitoring, which could revolutionize Legionella control, although current guidance has yet to fully incorporate these advancements. "We have got challenges with... new novel systems coming into our domestic hot and cold water systems. The use of heat pumps and different ways of sourcing energy and reducing water flow are all having an impact on Legionella control," Lee explained. Building a Global Culture of Learning Lee is a strong advocate for collaboration within the industry. He believes in learning from each other and sharing best practices, which can greatly benefit organizations and improve public health protection. "I'm a big believer of us being collaborative in this industry," Lee shared. "When we see what somebody else is doing and establish what's working for organizations, that is just so great to see." Professional Standards and Certifications Lee discussed the significance of the Certified Water Technologist (CWT) certification. SMS Environmental Ltd. values high standards and depth of knowledge within its team, which is why they are strong proponents of the CWT certification. "We don't have in the UK an equivalent qualification specific to water treatment," Lee explained. "We've certainly looked at the CWT and gone, 'this does really what people that have been involved in the organization in the industry far longer than me tell me was very much the way the sector was born.'" Advice for Water Professionals Lee's best advice to water professionals is to "Be curious, maintain an open mind, and maintain your high standards." This approach has helped SMS Environmental Ltd. build strong, honest relationships with their customers and maintain their status as a leading independent company in the industry. Tune In to Scale UP Your Legionella Knowledge We encourage you to listen to the full interview with Lee Bainbrigge on the Scaling UP! H2O podcast. You'll gain deeper insights into Legionella control p

"Sales is never a quick process. The only way you can have a lasting sales relationship is to be honest, have a positive attitude, and hustle." - Fred Shurtz Discover the Roadmap to New Business Success! In our latest episode of Scaling UP! H2O, host Trace Blackmore sits down with Fred Shurtz, owner of Precision Chemical, to explore the intricate roadmap of acquiring new business. Fred, a seasoned expert in the water treatment industry, shares his journey, challenges, and strategies that have led to his success. Here's a sneak peek into some of the valuable insights Fred offers in this must-listen interview. From Engineer to Entrepreneur: Fred's Career Journey Fred's journey began with an engineering degree and a pivotal role at NALCO in 1988. He emphasizes the unique advantage of a sales career: controlling your destiny. "When there's no ceiling, you can earn a lot of money if you treat people right and do the right thing," Fred explains. He also highlights the importance of being a leader, stating, "You've got to be the person that people want to follow." Sales: It's a Crockpot, not a Microwave Sales, according to Fred, is a long-term process that requires honesty, a positive attitude, and hustle. "It's never a quick process," he notes, emphasizing that lasting sales relationships are built on these principles. The right technology also plays a crucial role in this equation. Earning Trust to Gain New Business Building trust is paramount. Fred listens attentively to his customers, understanding their needs through both words and body language. "If you are genuine with people and they have a need for what you have, then you'll make sales," he explains. Fred stresses the importance of persistence, patience, and viewing every person at a facility as a potential door-opener. "If it's not a win-win, it's not worth doing," he asserts. Client Surveys: Building Trust from the Start Fred emphasizes the importance of asking good questions, listening, and being attentive to clients' needs. Acting as an advocate and helper is essential in building trust with new clients. Crafting Proposals that Resonate Proposals should clearly demonstrate the benefits for the client. Fred believes in interactive presentations, using pen and paper to draw things out. "Hard selling doesn't work; you need to be a soft seller," he advises, focusing on building partnerships rather than just making sales. Sustaining Client Relationships Over the Years Continuous engagement and feedback are essential. Fred emphasizes fulfilling promises and regularly checking in with clients to ensure their needs are being met. "It's all about the hustle," he says, advocating for a proactive approach to client relations. Tune in to our latest episode to gain more insights from Fred Shurtz on building and sustaining a successful business in the water treatment industry. Don't miss out on this wealth of knowledge! Stay connected with us for more expert insights and strategies to scale up your water treatment business. Timestamps 01:00 - Trace Blackmore reminds you about this day in history and being a kid in love with NASA's space program 05:00 - Upcoming Events for Water Treatment Professionals 07:00 - Interview with Fred Shurtz, owner of Precision Chemical 50:40 - Lightning Round Questions 01:00:00 - Drop by Drop With James McDonald Quotes "Sales is never a quick process. The only way you can have a lasting sales relationship is to be honest, have a positive attitude, and hustle." - Fred Shurtz "When they say "no" they are saying I don't need you yet, but you stay with them because you never know when they will need some help. You need to stay persistent, patient, and keep calling." - Fred Shurtz "You need to find out what's important to them. You need to ask good questions and listen. You need to be attentive to their needs." - Fred Shurtz "You have to be their advocate, their helper. You need to build trust." - Fred Shurtz Connect with Fred Shurtz Phone: 812.455.7378 Email: [email protected] Website: precisionchem.com LinkedIn: linkedin.com/in/fred-shurtz-7287b032/ linkedin.com/company/precision-chemical/ Links Mentioned The Hang July 11, 2024 AWT (Association of Water Technologies) The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Books Mentioned Gambler: Secrets from a Life at Risk by Billy Walters Outlive: The Science and Art of Longevity by Peter Attia Drop By Drop with James In today's segment, I have a "What If" for you. What if the deaerator vent is closed completely? I mean there is no little puff of steam coming out of the vent at all. What is the purpose of the deaerator vent? How will it being completely closed impact your overall steam boiler system? Which parts will be impacted first? What will the short term and long term impacts be? How will this impact your chemical levels in the feedwater and boilers? Could the closed vent have any impact upon the condensate system? How did it get closed in the fir

We're excited to bring you insights from a recent interview with Tim Fulton, President of Small Business Matters, Vistage Chair Emeritus, and Executive Coach. Tim is a returning podcast guest and a favorite among our listeners, bringing his wealth of knowledge to help you attract and retain top talent in today's evolving job market. Labor Market Insights: Navigating the New Normal Tim starts by addressing a common observation: "Most business owners would tell you the labor market has improved over the past 12 months." This improvement is particularly notable for small and mid-sized companies. Businesses have adapted post-COVID, finding innovative ways to attract candidates from diverse backgrounds, different markets, and varying levels of education and skills. Flexibility is Key: Adapting to Workforce Needs A critical trend highlighted by Tim is the increasing need for flexibility. Companies are shifting from rigid work schedules to more adaptable models, such as offering hybrid work options and flexible hours. Tim emphasizes that the question shouldn't just be about remote vs. in-office work but rather, "Do I trust my employees?" This trust-based approach focuses on outcomes rather than the specific logistics of where and when the work is done. Embracing Modern Work Policies: Unlimited PTO and Remote Work Pre-COVID, concepts like unlimited Paid Time Off (PTO) and remote work were often dismissed. However, Tim believes that with the right employees, processes, and procedures, these policies can be effective across various businesses. The modern workforce, especially younger employees, highly values remote work options, making it a crucial aspect of job listings today. As Tim puts it, "Today ⅔ of employees are knowledge workers and work from home. The train has left the station, we are not going backward to office life as we knew it." Crafting Compelling Job Listings Job listings must reflect the current job market's demands. Tim suggests including clear expectations regarding work location, flexibility, and growth opportunities in the description and the job results in the job heading. Additionally, platforms like Indeed, LinkedIn, your own company's website, and local colleges/universities are excellent for reaching a diverse pool of candidates. Effective Interview Strategies: Finding the Right Fit During interviews, it's essential to assess if the candidate can perform the job, fit within your company culture, and work well with you. Tim advises using behavior assessments and post-hire evaluations to ensure you're making the right choice. Group interviews can be beneficial when you have multiple strong candidates, and using a scorecard can help in making objective decisions. Ensuring the Right Hire: Comprehensive Evaluation To confirm you've made the right hiring decision, involve various stakeholders in the hiring process, conduct thorough reference checks, and use behavioral assessments to gauge the candidate's fit within your team. Conclusion: Prepare to Transform Your Hiring Process Tune in to the latest episode of Scaling UP! H2O to dive deeper into these insights and more from Tim Fulton. This episode is packed with practical advice and actionable strategies that can transform your hiring process and help you secure top performers for your team. Timestamps 01:00 - Trace Blackmore asks you to submit your show ideas 04:00 - Upcoming Events for Water Treatment Professionals 08:15 - Interview with Tim Fulton 59:00 - Closing thoughts with Trace 1:06:25 - Drop by Drop With James McDonald Quotes "Most business owners would tell you the labor market has improved over the past 12 months." - Tim Fulton "When interviewing someone ask yourself: "Can they do the job, can they do it here, can they do the job with me?" - Tim Fulton "As a manager, you need to ask yourself: Do I want to manage someone's time or their work? Do I want to manage compliance or performance?" - Tim Fulton "Today, ⅔ of employees are knowledge workers and work from home. The train has left the station, we are not going backward." - Tim Fulton Connect with Tim Fulton Email: [email protected] LinkedIn: linkedin.com/in/timcfulton/ Twitter: twitter.com/tf_sbm FaceBook: facebook.com/SmallBusinessMattersOnline/ Website: smallbusinessmattersonline.com Tim's Resources: Tim Fulton's Small Business Matters Podcast Small Business Matters Newsletter SBM Mastermind Group SBM Boot Camp Vistage Group Vistage Chair Executive Coach in Atlanta, GA, Tim Fulton Vistage Speaker Top Performer Award for 2023, Tim Fulton Links Mentioned The Hang July 11, 2024 at 6pm EST Ep 22 with Tim Fulton Ep 114 The One Where We Talk Masterminds Ep 280 The One About Retaining Top Talent Ep 353 Steam Boilers Essential Checks with Barry Higgins Part 1 Ep 354 Steam Boilers Essential Checks with Barry Higgins Part 2 The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Books Mentioned Foolproof Hiring: Powerful, Proven Keys to Hiring H

Looking to maximize efficiency while minimizing shipping costs? Keen on shrinking your company's and clients' carbon footprint? Concerned about the complexities of transporting hazardous liquid materials? Picture this: You're tasked with moving a three-hundred-gallon tote of corrosives to the twelfth floor of an office building. Or perhaps you've encountered the challenge of maneuvering a two-hundred-pound tote across pristine mahogany floors, all while hoping against leaks on the way to the cooling tower. If these scenarios resonate with you, our latest episode is a must-listen! Join us as Blaine Nagao, CWT, Senior Director of Smart Release Technology at Dober, answers a multitude of questions about how solid technology works and how it differs from liquid technology. Blaine debunks old misconceptions about solid technologies. Learn how to match the right equipment with the products you're using and gain insight into controlling as many variables as possible upfront by adopting solid technology. Discover how solid technology can eliminate the need for hefty shipping fees, significantly reduce your carbon footprint, and save money for both your company and your clients. Tune in for an educational, insightful, and positive discussion that could revolutionize your bottom line. Understanding the Formula for Cost Savings with Solid Chemistry Technology Blaine explains that the cost savings from using solid chemistry technology come from several key areas: Reduced Shipping Costs Decreased Storage Space Requirements Lower Risk of Spills and Accidents Let's break these down: Reduced Shipping Costs Solid chemistry products are more concentrated than their liquid counterparts. This means you can ship smaller quantities, which reduces the overall shipping cost. For example: - Liquid product: 100 gallons (heavy, requires special handling) - Solid product: Equivalent treatment power in a smaller, lighter package Decreased Storage Space Requirements Solid products take up less space than liquid ones, meaning you can store more product in the same amount of space. This can lead to lower storage costs, especially in facilities where space is at a premium. Lower Risk of Spills and Accidents Handling liquids, especially hazardous ones, carries a significant risk of spills and accidents, which can be costly. Solids minimize this risk, leading to fewer incidents and lower associated costs. Blaine's Formula Blaine suggests considering the total cost of ownership rather than just the upfront cost. The formula he uses involves calculating the savings in the following areas: Total Savings = Savings in Shipping + Savings in Storage + Savings in Risk Management Let's put some hypothetical numbers into this formula to illustrate: Savings in Shipping: $500 per shipment Savings in Storage: $100 per month Savings in Risk Management: $150 per month Assuming these savings over a year: Annual Savings = ($500 \times 12) + ($100 \times 12) + ($150 \times 12) Annual Savings = $6,000 + $1,200 + $1,800 Annual Savings = $9,000 By switching to solid chemistry technology, the company could potentially save $9,000 annually. This example illustrates how the cumulative savings in different areas add up to significant cost reductions. Summary Solid chemistry technology offers significant cost savings by reducing shipping costs, storage space requirements, and risks associated with spills and accidents. By focusing on the total cost of ownership, as Blaine suggests, companies can see the broader financial benefits of transitioning to solid chemistry solutions. Timestamps 01:00 - Trace Blackmore asks you to share your future podcast show ideas with us by filling out the Submit a Show Idea form 03:15 - Come to The Hang on July 11th, a free online opportunity to connect with other water professionals 10:10 - Upcoming Events for Water Treatment Professionals 12:30 - Get to know Blaine Nagao, CWT 20:00 - Interview on Solid Technology 1:00:00 - Drop by Drop With James McDonald Quotes "Solid chemistry is good chemistry." - Blaine Nagao "Ask too many questions because the devil is in the details to find the right solution for your client." - Blaine Nagao "With water, you always need to think about Murphy's Law - anything that can go wrong, will go wrong." - Blaine Nagao "Pick the equipment that works, not the one that looks pretty. You should pick equipment that you can trust." - Blaine Nagao Connect with Blaine Nagao, CWT Phone: 817.913.8030 Email: [email protected] Website: www.dober.com LinkedIn: linkedin.com/in/blaine-nagao-cwt-953822110/ linkedin.com/company/dober/ Read or Download Blaine Nagao's Press Release HERE Links Mentioned The Hang July 11, 2024 Ep 13.5 Convention Tips, How to get over social anxiety at networking events 106 The One with the Agnostic Equipment Guy Dober Smart Release Technology AquaPhoenix Hard Eight BBQ The Scaling UP! H2O Podcast Website The Rising Tide Mastermind Submit a Show Idea Drop By Drop with James In today's segment, I

Get ready to dive headfirst into the dynamic world of Produced Water as we kick off our inaugural episode dedicated to this captivating topic on the Scaling UP! H2O podcast. Join us on this thrilling expedition as we journey alongside our esteemed guest, Ivan Morales—a seasoned expert in water treatment and a beacon of innovation. With a passion for practical solutions and a knack for making complex concepts relatable, Ivan is here to guide us through the ins and outs of Produced Water management, making it accessible to all. In this groundbreaking episode, Ivan Morales, known for his contributions to Nalco Water, the International Water Conference (IWC), and the Produced Water Society, takes center stage to share his knowledge about Produced Water with a global audience of water professionals. Drawing from years of hands-on experience and a natural intuition for problem-solving, Ivan breaks down the barriers to understanding, offering practical insights and real-world examples. From navigating EPA regulations to tackling challenges in coal mining and fracking, we're in for an engaging and enlightening ride through the fascinating landscape of water treatment. What You'll Discover: Navigating EPA Regulations and Produced Water: Dive into the intricate realm of EPA guidelines governing the measurement and treatment of Produced Water. By understanding these regulations, we empower ourselves to ensure compliance and uphold environmental stewardship. Confronting Challenges in Coal Mines: Explore the unique hurdles faced by water professionals in coal mines, where the recycling and treatment of water are pivotal for maintaining safety standards and safeguarding downstream communities. Ivan underscores the imperative of returning water to the environment in an improved state. Embracing Innovation and Technological Advancements: Embark on a journey of discovery as we uncover cutting-edge technologies and collaborative initiatives revolutionizing Produced Water treatment. Ivan sheds light on the promising prospects of element extraction, such as lithium, and the ongoing innovations propelling our industry toward greater efficiency and sustainability. Episode Highlights: Empowerment through EPA Compliance: Gain actionable insights into navigating EPA regulations, fostering compliance, and contributing to environmental preservation through responsible water management practices. Community-Centric Water Stewardship: Learn how our efforts in coal mines directly impact downstream communities, and discover strategies for enhancing water quality to create a ripple effect of positive change. Innovative Solutions Driving Sustainability: Embark on a journey of innovation as we explore the transformative potential of emerging technologies and collaborative endeavors, propelling us toward a future of sustainable water management practices. Ivan delves into crucial topics such as managing PFAS contaminants, harnessing the potential of recycled water for sustainable practices, and the imperative of accurate measurement in water discharge. His insights into the challenges of treating water from fracking operations and the avenues for technological innovation are both enlightening and empowering. Join us as we embark on this enlightening exploration of Produced Water management, where knowledge is our compass, innovation is our vehicle, and positive change is our destination. Tune in to the latest episode of Scaling UP! H2O now, and let's journey together toward a future of sustainable water stewardship! Timestamps 01:00 - Trace Blackmore thanks you for participating in the Global 6K For Water this year. Thank you for helping to solve the global water crisis. 6:30 - Upcoming Events for Water Treatment Professionals 8:30 - Interview with Ivan Morales about Produced Water 48:00 - Drop by Drop With James McDonald 49:30 - Please leave a review of this podcast on your favorite podcast player Quotes "Produced Water can range anywhere from 1,000 to 380,000 ppm TDS, presenting a vast range of challenges and opportunities to navigate." - Ivan Morales "Whenever we attempt to return water to the ground, the EPA provides the essential framework for doing so responsibly." - Ivan Morales "In the coal mining industry, it's crucial to ensure that all the water we extract is returned in better condition because downstream communities rely on it." - Ivan Morales "Go to the source to understand what is out there. Many people are working together to create a better world, and there is a lot of good news in the Produced Water industry!" - Ivan Morales Connect with Ivan Morales Website: www.ecolab.com/nalco-water/ LinkedIn: linkedin.com/in/ivan-morales-mba-06793b5/ linkedin.com/company/nalco/ linkedin.com/company/produced-water-society-inc/ linkedin.com/showcase/intlwaterconf/ Affiliations: International Water Conference (IWC), Executive Board Member Produced Water Society, Board of Directors Read or Download Ivan Morales' Press Release HERE Links Ment

AI won't take your job but knowing how to use it will give you an edge over others who don't. - Beth Ziesenis Hello Scaling UP! H2O community! We have a treat for you in this episode! Our favorite nerdy friend, Beth Ziesenis (a.k.a. Your Nerdy Best Friend), is back on the podcast to sprinkle her magic tech dust on all things AI! 🎉 You might have spent hours Googling tech tips or demoing tools to find the perfect solution for your needs—but now you can skip the headache and just ask Beth! She's here to break down complex AI concepts into bite-sized tips that can help you personally and professionally. AI in Action: In this episode, Beth shares: Her favorite AI tools for work and personal use. How to harness AI for meeting summaries and transcriptions Insights into AI integration in office software The magic of AI for data analysis in water treatment and scientific research. Tips for Building AI Guardrails: Beth knows AI can seem daunting, so she provides guidance on creating a strong AI policy for your workplace. She touches on essential training, data usage guidelines, and the importance of checks and balances to ensure AI serves you effectively and ethically. Beth's Takeaway: AI isn't here to take your job; it's here to give you an edge over those who don't adapt. Whether you're an AI skeptic or an enthusiastic early adopter, understanding how AI can enhance your work will give you a leg up! Ready to Scale UP your AI knowledge? Tune in to this lively episode and let Beth guide you through the exciting world of AI with humor and insight. Don't miss out—your AI journey starts here! Cheers, The Scaling UP! H2O Team Timestamps 01:00 - Trace Blackmore extends his gratitude to you, our listeners, for helping us reach the top 2.5% of all podcasts worldwide 06:30 - Upcoming Events for Water Treatment Professionals 10:00 - Interview with Your Nerdy Best Friend, Beth Ziesenis 1:00:00 - Drop by Drop with James McDonald Quotes "On November 30, 2022, a company called Open AI released ChatGPT. It was the fastest growing platform and sometimes it lies and breaks down because y'all broke it." - Beth Ziesenis Connect with Beth Ziesenis Phone: 619.231.9225 Email: [email protected] Website: yournerdybestfriend.com LinkedIn: linkedin.com/in/nerdybff linkedin.com/company/nerdybff Your Nerdy Best Friend Blog Read or Download Beth Ziesenis' Press Release HERE Links Mentioned 318 Boilers: Handling the Heat and Pressure Like Pros 041 The One with Your Nerdy Best Friend AI Cheatsheet: Guidelines for AI Use at Work A to Z AI Tools for Associations and Their Members The Tackle Your Tech To-Do List Card Deck Hattie B's Nashville Hot Chicken James McDonald's Star Trek episodes, VSF Blessings - A Star Trek Fan Production The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Books Mentioned Futureproof: 9 Rules for Surviving in the Age of AI by Kevin Roose Future Proof: Reinventing Work in the Age of Acceleration by Diana Wu David Drop By Drop with James In today's segment, we are thinking, "What if?" What if you sneak into your customer account, quietly do your service, and sneak out without seeing anyone? What if? You were quick, efficient, got the job done, and got out so you can rush off to your next account. What could be wrong with that? Hmmm. Think about that for just a moment. First, what about safety? If no one knew you were there, what if something happened in the facility. Would they know to look for you? What if you got hurt? Second, does the customer see value in NOT seeing you? I hope not. How does the customer know you actually performed the service instead of just making the report up out of thin air? There are so many positives that come from making your face seen and showing the value of you being there. Visit with the operators and buying influencers. Show that you care and are invested in the success of their water treatment program. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

We have the technology to treat any type of water, so instead of focusing on 'water scarcity,' let's talk about 'water abundance'. - Walid Khoury In the latest episode of the Scaling UP! H2O podcast, we explore how to shift the narrative from "Water Scarcity" to "Water Abundance" with returning guest Walid Khoury, President and CEO of Desalytics. Walid's global perspective on water technology and treatment options provides invaluable insights for water professionals, industry owners, policymakers, and anyone interested in addressing global water challenges. Here are five strategies Walid provides to guide your thinking from the challenges of water scarcity toward the possibilities of water abundance: Embrace Long-Term Thinking and Planning: When addressing water issues or exploring new opportunities, consider both the mid- and long-term impacts. This approach is especially crucial in developing markets where sustainable growth and solutions are essential. Collaborate with Private Industry, Politicians, and Individuals to Achieve SDG 6: While one person cannot change the world, thousands working toward a shared goal can. Walid discusses the vital role these groups play in achieving the United Nations Sustainable Development Goal 6 (SDG 6), which aims to ensure safe and affordable drinking water, sanitation, and hygiene for all. Integrate Innovative Technologies: Embrace the innovative aspects of the water industry by implementing modern technologies and techniques. For instance, Hong Kong began using saltwater in toilets in the 1950s due to a scarcity of freshwater. Today, around 80% of toilets in Hong Kong use saltwater for flushing, which conserves fresh drinking water. Industrial water treaters can harness these advancements to enhance their practices and assist clients in achieving a "water positive" status, surpassing the goal of being "water-neutral." Advocate and Communicate Effectively: Promote water positivity by using language that raises awareness of the options available. Building connections and collaborating with local partners can help address local water challenges more effectively. Expand Your Global Understanding: Walid encourages industrial water treaters to expand their knowledge and experience beyond familiar markets by attending international water conferences and exploring global opportunities. By tuning in to this one-hour episode, you will gain actionable insights and practical knowledge on how to contribute to water abundance, reshape water management strategies, and make a positive impact on both local and global scales. Walid's involvement in the Water Positive Think Tank and his dedication to SDG 6 offers a roadmap for those looking to advance their careers and make a meaningful difference in the water industry. Listen to "364 Water Abundance: A Global Perspective on Water Technology and Treatment Options" and discover how you can be part of the change toward a more sustainable and water-efficient future. Don't miss this opportunity to hear from one of the industry's most innovative and influential voices! Timestamps 01:00 - Trace Blackmore invites you to participate in the Global 6K for Water 05:00 - Upcoming Events for Water Treatment Professionals 7:30 - Get to know Walid Khoury of Desalytics 22:00 - Interview with Walid Khoury on Water Abundance 57:40 - Drop by Drop with James McDonald Quotes with interview timestamps: "My biggest frustration in our industry is that we use the word 'water scarcity', but in today's age we have the technology to treat any type of water, so instead of water scarcity we should be talking about 'water abundance'." - Walid Khoury "We need to shift the narrative: We have an abundance of water. The question is, how can we effectively use and consume it locally rather than sourcing it from afar?" - Walid Khoury "We have access to a wealth of technologies; the key is in applying them effectively. This makes it an exceptional time to be in the water industry." - Walid Khoury Connect with Walid Khoury: Phone: +971 56 5362147 Email: [email protected] LinkedIn: linkedin.com/in/walidkhoury linkedin.com/company/desalytics Think Tank: https://www.linkedin.com/company/water_positive/ Vlog: walidkhoury.com Links Mentioned Scaling UP! H2O's Free Legionella Resources Page Upcoming Events for Water Professionals May 18, 2024 The Global 6K for water Episode 230 with Walid Khoury 2024 WEFTEC conference The Rising Tide Mastermind Scaling UP! H2O Academy video courses Tools Mentioned NALCO Water Handbook ChatGPT Complexity.AI Drop By Drop with James Do you know what I like to do sometimes? Do you? I like to read the summary of methods and the interferences for water testing. I do! You should hang out at parties with me, I'm a real riot. Anyway, there is a LOT to be learned by just reading these two sections of a test procedure. For example, did you know the FerroVer method for Total Iron "converts all soluble iron and most insoluble forms of iron in the sample to

"Dogs and prospects can smell fear." - Casey Brown Are you struggling with pricing your products and services confidently? Do you fear presenting proposals to clients and dealing with objections? Are you unsure how to have effective conversations around price increases? If these questions sound familiar, you're going to love today's episode featuring Casey Brown, founder of Boost Pricing. Boost Pricing has the singular goal of helping organizations get paid well for their excellence, and in this informative conversation, Casey shares invaluable insights on how to elevate your pricing game and communicate your value effectively to your customers. Sales is challenging, and as someone who's been in the industry, you know how tough it can be. There's pressure to be personable, negotiate well, and ask the right questions, yet proposals still get rejected. So, how do you get paid well for your company's superior products and services? In this episode, Casey provides practical tips, strategies, and tactics to boost your pricing confidence and navigate price negotiations successfully. Learn how to deal with customers who focus solely on price and how to differentiate your value proposition effectively. Casey emphasizes the importance of handling client objections well, sharing "The best answer to an objection isn't an answer at all, it's a question. I think questions are a salesperson's superpower and they are largely underused in the price portion and the negotiation process." She goes on to say "The root of confidence is value. You need to truly understand how your products and service are of value to your customer." By tuning in, you'll gain insights on: Approaching conversations about pricing with confidence and clarity. Understanding when and how to offer tiered packages to customers. Communicating the value of your offerings to clients to justify your prices. Navigating tricky situations like price match requests and objections. Casey's wisdom on pricing and negotiation will empower you to become more confident in your sales approach. Don't miss out on this educational discussion! Timestamps 01:00 - Trace Blackmore invites you to participate in the Global 6K 07:00 - Interview with Casey Brown founder of Pricing Boost 1:01:30 - Lightning round questions 1:10:00 - Drop by Drop With James McDonald Key Quotes from Casey Brown "I think sales is the hardest job in a company. Selling is an incredibly hard profession." - Casey Brown "Dogs and prospects can smell fear." - Casey Brown "The root of confidence is value. You need to truly understand how your products and services are of value to your customer." - Casey Brown "'No' is the most powerful word in a sales person's vocabulary, and often the most underused." - Casey Brown "A price match request is an objective statement of preference from the customer for your company." - Casey Brown Connect with Casey Brown Phone: 614.679.7999 Email: [email protected] Website: boostpricing.com LinkedIn: linkedin.com/in/caseybrownboost/ linkedin.com/company/boostpricing/ Read or Download Casey Brown's Press Release HERE Read or Download Casey Brown's Discussion Guide HERE Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Books Mentioned Outlive: The Science and Art of Longevity by Peter Attia MD Make The Noise Go Away: The Power Of An Effective Second-In-Command by Larry G. Linne 10x Is Easier Than 2x by Dan Sullivan Drop By Drop with James In today's segment, we're thinking about a line I read in an article called "AWT Recommendations and Guidelines for Corrosion Coupons in Cooling Systems" found under Resources in the Members-Only section of the Association of Water Technologies website. This section of the article was discussing the proper order of installation for corrosion coupons. The line said, "In reality, if an appropriate water treatment program is in place, the actual coupon order will make little or no difference to the results." That line made my brain stop for a minute. The actual order will make little or no difference to results if an appropriate water treatment program is in place? Hold up! I've had the galvanic series drilled into my head for corrosion coupons! The most active or least noble metal or alloy must be placed first…the farthest upstream. What kind of crazy talk is this? Of course, in a perfect world, we wouldn't do a lot of things. The article goes on to explain further, though. It says, "There is an argument for limiting the number of factors to be considered when analyzing results, and if the coupons are installed according to the galvanic series, any high loss rates will not be blamed on or associated with galvanic differences (regardless of whether these could our could not impact results)." So to keep things logical and free of noise that may only confuse the issue, we should continue to install corrosion coupons according to the galvanic series, rega

"Achieving a well with reliable water quality and supply requires a significant amount of effort and work" - Mike Taraszki In this engaging episode of Scaling UP! H2O, hydrogeologist Mike Taraszki delves into California's Process Memo 97-005, a key resource for direct potable water use from extremely impaired sources. If you're eager to learn about the criteria and steps outlined in Process Memo 97-005 and how to keep your water permits current, this episode provides all the details you need. Mike examines the nationwide impact of 97-005 on potable water and shares his expertise in hydrogeologic principles for environmental investigation and remediation projects. He also highlights trends in potable groundwater, including managing PFAS, water recycling, desalination, and the removal of contaminants and microplastics. Offering practical guidance on the evolving landscape of water treatment technologies, Mike emphasizes the importance of consistent monitoring and adapting treatment trends to address emerging contaminants. His insights equip listeners with a comprehensive understanding of today's water challenges. "Putting a well in the ground and getting as much water as you want anywhere is just not reasonable, whether it's from a water supply or quality standpoint," Mike notes. He stresses, "We keep discovering new contaminants, and our water supply options are becoming more limited and constrained." Join Trace and Mike for a captivating discussion that will deepen your understanding of the complexities and potential of groundwater management. Don't miss this chance to expand your knowledge and stay ahead in the dynamic world of water treatment in under an hour! Timestamps 01:00 - Trace Blackmore invites you to solve the Global Water Crisis by joining the Global 6K for Water this year. Learn more at ScalingUpH2O.com/6K 04:10 - Upcoming Events for Water Treatment Professionals 10:00 - Interview with Mike Taraszki, passionate hydrogeologist about Process Memo 97-005 45:00 - You never know the ripple effect when you share about your water career with others 52:00- Drop by Drop With James McDonald Connect with Mike Taraszki Phone: 510.368.4549 Email: [email protected] Website: www.wsp.com LinkedIn: linkedin.com/in/michaeltaraszki/ linkedin.com/company/wsp/ Proces Memo 97-005 Policy Resources Process Memo 97-005-R2020 Process Memo 97-005-R2020 User Guide Applicability of Process Memorandum 97-005 Examples of Checklists Links Mentioned Global 6K For Water 347 Ripple Effect: How Utah's Water Strategies Impact Us All 356 Unlocking the Future: Collaborative Water Management National Groundwater Association California's Groundwater Resources Association (CLU-IN) Contaminated Site Clean-Up Information (ITRC) Interstate Technology and Regulatory Council Audible The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Drop By Drop with James In today's segment, I have a "what if" for you. What if the cooling tower's blowdown stopped flowing? There is no more blowdown going down the drain. Period. First, what could cause this to happen? What could cause a valve to fail closed? What could block the blowdown line? What setting could have been changed in the controller? Second, what would be the impact upon the cooling tower system next? Would the impact be quick or slow? What would the water start to look like? What data in the cooling water system would start to change and in what direction? How could you have detected this problem early and been alerted that action was required? 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

"I have never regretted having too much data when collecting a sample." - Trace Blackmore In this insightful episode of Scaling UP! H2O, join your host Trace Blackmore as he helps water professionals scale up their water testing knowledge, addressing listener questions and providing invaluable expertise for water treatment professionals. Water testing stands as a cornerstone of effective water treatment, and Trace serves as your guide through this vital terrain. With a wealth of expertise, he addresses listener questions, offering invaluable insights to elevate the practices of water treatment professionals. Trace's guidance spans essential topics, from analyzing water samples to deciphering past data and ensuring the precision of collected samples. His pragmatic approach unveils indispensable tips for securing quality samples, choosing suitable tests for labs, and mastering sample preparation techniques. Listeners will find clarity on concepts such as grab and composite samples, quantitative versus qualitative analysis, and the pivotal role of lab procedures in securing accurate results. Trace's exploration extends to the comparison between tests conducted with test kits versus labs, alongside illuminating insights into specialized tests like Legionella testing and titration manipulation. Through engaging dialogue and expert advice, Trace underscores the significance of meticulous data collection and adherence to lab protocols. This episode serves as a catalyst for water professionals, empowering them to refine their testing methodologies and optimize water treatment strategies. Join Trace Blackmore on this enlightening expedition into the realm of water testing, where every lesson learned enhances practical expertise, and every insight gained fuels professional growth. Tune in to Scaling UP! H2O, and let's scale up our knowledge together. Timestamps 01:00 - Upcoming Events for Water Treatment Professionals 08:00 - Trace Blackmore answers listener questions about Testing on this informative Pinks and Blues episode 40:00 - Drop by Drop With James McDonald Quotes "It's not just collecting samples, it's about collecting data around those samples. I always take a picture of what I'm taking the scale off of and what is around it. I reference the photos so that when I get the report back, I can do more analysis." - Trace Blackmore "I have never regretted having too much data when collecting a sample." - Trace Blackmore "Collect all the data that you can, when you can." - Trace Blackmore "Learn what your lab needs from you before sending them your samples, and follow your lab's procedures. The procedures are there to help you." - Trace Blackmore Connect with Scaling UP! H2O Email Producer: [email protected] Submit a show idea: Submit a Show Idea LinkedIn: linkedin.com/in/traceblackmore/ YouTube: @ScalingUpH2O Links Mentioned Global 6K for Water 244 The One About Water Treaters For Clean Water (with Steve Spear) 294 The One About Getting Involved so the Profession Can Grow (with John A. Mullen) 348 Credentials and Codes: Plumbing Strategies Against Legionella (with Christoph Lohr) Blackmore Enterprises, Inc. Testing Services Scaling UP! H2O's Legionella Resources Page The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Drop By Drop with James In today's segment, I have another challenge for you. Today's challenge is…draw a process flow diagram for your water systems. Having a good process flow diagram will help both you and your customer. The exercise may correct some assumptions you have or open your eyes to challenges you never knew existed. Be sure to include chemical feed points, water meters, blowdown lines, valves, waste streams, pretreatment equipment, pretreatment equipment waste streams, boilers, cooling towers, chillers, closed loops, dead legs, pressure and temperature gauge locations, pH probes, controllers, heat exchangers, makeup lines, outfalls, and whatever else you may run across. Feel free to make notes about frequency of equipment rotation, flow rates, temperatures, pressures, etc. Lastly, hand-drawn diagrams can be just fine because ANY process flow diagram has got to be better than NO process flow diagram, right? No need to get fancy if that will just slow you down and prevent you from making process flow diagrams in the first place. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Ready to uncover how to win RFPs, boost profits, and make a tangible positive impact – all while championing sustainability in your industry? Discover how to demystify sustainability and align your company's practices with environmental, social, and economic goals in the latest episode of Scaling UP! H2O. Host Trace Blackmore sits down with Andy Reimink, CEO of HOH Water Technology, Inc., to explore practical strategies for water professionals to embrace sustainability. Learn how small changes in energy efficiency, understanding sustainability scopes, and having sustainability data on hand can give your company a competitive edge in RFPs. Discover the economic benefits of environmental stewardship, including tax advantages and improved ROI. With insights from Andy's presentation at the AWT convention, uncover actionable tips for retaining younger employees by showcasing your company's positive impact on the world. Whether you're a seasoned professional or new to the industry, this episode offers valuable tools to enhance your company's sustainability outlook and drive long-term success. Join the conversation and discover how sustainability isn't just a buzzword—it's a pathway to a more resilient and prosperous future for your company and the planet. Tune in now to start making a difference! Timestamps 01:00 - Earth Day 2024 and Upcoming Events for Water Treatment Professionals 9:00 - Interview with Andy Reimink, Chief Executive Officer at HOH Water Technology 01:03:45 - Drop by Drop With James McDonald Quotes "Our clients, whether we know it or not, care about our sustainability because it affects their bottomline or reputation." - Andy Reimink "Publicly traded companies have RFPs (Request for Proposal), but it's going to become commonplace for smaller water treatment companies. I expect it to grow in intensity." - Andy Reimink "Data centers have a lot of pressure to be as sustainable as possible." - Andy Reimink Connect with Andy Reimink Phone: 616.901.9769 Email: [email protected] Website: hohwatertechnology.com LinkedIn: linkedin.com/in/andy-reimink-a7711711/ linkedin.com/company/h-o-h-water-technology-inc-/ Links Mentioned EarthDay.org What are Scopes 1, 2 and 3 of Carbon Emissions? LEED Exam Preparation and Continuing Education Sense Energy Monitoring System TED TALK: (how to wash and dry your hands) How to use one paper towel | Joe Smith 122 The One with Reid Hutchison 123 The Other One with Reid Hutchison 127 The One With Tom Hutchison 236 The One Where We Talk About Waters Treaters Changing The World 287 The One About How To Create Aligned Employee Engagement 358 Safety First: Practical Tips, Big Results in Water Treatment The Rising Tide Mastermind Scaling UP! H2O Academy video courses AWT (Association of Water Technologies) Books Mentioned Never Split The Difference by Chris Voss Greenlights by Matthew McConaughey The Dream Manager: Achieve Results Beyond Your Dreams by Helping Your Employees Fulfill Theirs by Matthew Kelly The Psychology of Money: Timeless lessons on wealth, greed, and happiness by Morgan Housel Drop By Drop with James In today's episode, we're asking ourself, "What If?" What if the acid feed stops working on a cooling tower? What happens if suddenly there is no acid being fed to a cooling tower on an acid-control program? Does something happen immediately? Does something happen gradually? Where within the system could this something happen? How long could this lack of acid feed occur before anyone would find out? How could you determine remotely that the acid feed had stopped working? What alarms could be setup? Once the problem has been determined, should the acid feed be turned back on immediately? Could turning the acid feed back on immediately cause any problems within the system? What should be communicated to the end user about this occurrence? What could be done to prevent it from happening again? Should blowdown be adjusted during the response to the lack of acid feed? How might the other water treatment chemicals be impacted due to the lack of acid? A cooling tower's water treatment program is an expertly-balanced chemistry. If one part is negatively impacted, it may very well impact the other parts of the chemistry as well. There's a lot to think about when just one part goes wrong. Knowing the root cause will help prevent you from chasing your tail when trying to get the program back under control. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Visualization helps water professionals better understand equipment, processes, and problem-solving techniques Often, as water professionals, we breeze past the intricate inner workings of the equipment we handle, missing out on valuable insights that could enhance our understanding and effectiveness. But what if we took a moment to visualize what's happening inside that cooling tower? Through the simple act of visualization, we can unlock a whole new perspective on the systems we work with, gaining profound insights into their operation. Step into the fascinating world of industrial water treatment with host Trace Blackmore and special lab partner, James McDonald as they embark on a remarkable journey through the heart of a cooling tower. Shrinking down into water molecules, they vividly visualize the processes at play, offering a captivating glimpse into the complex world of water treatment. James McDonald, Director of Technology & Marketing at Chem-Aqua, founder of Industrial Water Week, and weekly contributor to the Scaling UP! H2O podcast, shares his profound insights into the importance of creativity and visualization in engineering. By harnessing these tools, water professionals can deepen their understanding, sharpen their problem-solving skills, and foster better communication within the industry. Join us for this enlightening discussion and discover how visualization techniques can revolutionize your approach to industrial water treatment. Let's unlock the full potential of our creativity and imagination, together shaping a brighter future for water professionals everywhere. Timestamps 01:00 - Trace Blackmore shares fun facts about the IRS during this tax return season 05:30 - Upcoming Events for Water Treatment Professionals 13:30 - Interview with James McDonald, CWT, about the importance of visualizing systems 33:09 - Shrinking down and going inside a cooling tower 01:06:00 - Drop by Drop With James McDonald 01:08:00 - The power of visualization Quotes "I like doing visual exercises because it teaches me the gaps in my knowledge so I can learn about those ideas." - James McDonald "It serves as an excellent learning tool, offering a dynamic approach to problem-solving by providing a visual representation of the situation." - James McDonald Connect with Scaling UP! H2O Email Producer: [email protected] Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Connect with James McDonald Website: www.chemaqua.com Industrial Water Week: www.industrialwaterscience.com Read James' Industrial Water Week Jokes and Comics at www.industrialwaterscience.com/fun LinkedIn: www.linkedin.com/in/james-mcdonald-pe www.linkedin.com/company/chem-aqua Read or Download James McDonald's Press Release HERE Links Mentioned How Cooling Towers Operate Water Softener Regeneration Process Understanding Cycles of Concentration Global 6K for water Episode 21 The One with James McDonald Episode 49 The One with James McDonald, Again Episode 113 Pinks and Blues (with James McDonald) Episode 290 The One About Making Time For What Matters Most (with James McDonald) Episode 291 The One About Nitrite (with James McDonald) Episode 31 The One with Mark Lewis Episode 34 The Other One With Mark Lewis, CWT Episode 112 The One Where Trace Is Interviewed By Mark Lewis Industrial Water Week Resources Water Cake Recipe Episode 161 Trace shared a story about the koi fish in the cooling tower Sharknado Series Die Hard Series Criminal Minds The Rising Tide Mastermind AWT (Association of Water Technologies) Drop By Drop with James Today we're thinking about safety. Working around steam, hot water, high pressures, moving parts, confined spaces, hazardous chemicals, pathogenic organisms, extreme environments, deep water, and even people, there are hundreds of ways we could get hurt or worse every single day. Of course, there are guidelines, regulations, laws, safety programs, engineering controls, training, and so forth to help keep us safe, but the ultimate thing in charge of our safety day to day is ourselves. If we don't follow the rules, learn from the trainings, are unaware of our surroundings, and/or circumvent engineering controls, we are much more likely to get hurt. So be both smart and aware when you are performing your industrial water treatment duties. You're probably NOT the only one relying upon you returning home safely. A personal example of when I encountered an unsafe condition is from when I was brand new in industrial water treatment and was being trained on boiler inspections. My manager and I were just about to enter the mud drum of a watertube boiler when steam started coming out of the manhole. My manager and the plant manager both looked at each other and were a little white in the face. An operator had blowndown one of the nearby boilers, and steam had backed up into the one we were literally just about to enter. If we had climbed in just a little sooner, we could have suf

Did you know that integrating safety practices into your organization's culture can lead to significant improvements in employee engagement and overall performance? Step into the world of safety excellence alongside two industry leaders, Michael Highum and Reid Hutchison, in this enriching episode of the Scaling UP! H2O Podcast. As seasoned experts in their respective fields, Michael and Reid bring a wealth of knowledge and experience to the table, making this conversation a must-listen for anyone seeking to enhance their understanding of safety practices in the water treatment industry. With over two decades of experience in insurance, Michael Highum is no stranger to the intricacies of risk management. As a partner at McGowan Insurance Group, he has played a pivotal role in providing businesses with tailored insurance solutions and strategic risk management advice. His insights into the importance of leading by example and fostering a culture of safety within organizations are invaluable. Reid Hutchison, the COO of HOH Water Technology, Inc., carries on a proud family legacy in the water treatment sector. With a lineage that spans three generations, Reid brings a deep understanding of the industry's nuances and challenges. His emphasis on proactive safety measures, team engagement, and the integration of safety practices into organizational culture resonates throughout the episode. In this educational and uplifting discussion, Michael and Reid share practical tips, real-life anecdotes, and actionable strategies for enhancing safety practices in water treatment facilities. From the significance of starting small and being proactive to the crucial role of continual improvement, listeners will gain valuable insights into building a robust safety culture that safeguards businesses and empowers teams. Whether you're a seasoned professional or a newcomer to the industry, this episode offers a wealth of knowledge and inspiration to help you scale up your safety game. Join Michael Highum and Reid Hutchison on this enlightening journey towards safety excellence and discover how you can create a safer, more resilient future for your organization. Tune in now to Scaling UP! H2O Podcast and embark on your path to safety success with insights from two industry expert guides! Timestamps 00:01 - Trace Blackmore shares what it means to be a CWT and where to find FREE Industrial Water Week and Legionella Resources 04:00- Upcoming Events for Water Treatment Professionals 08:00 - Introducing returning guests Michael Highum and Reid Hutchison 14:40 - Interview with Michael Highum and Reid Hutchison on the Water Treater's Blindspot, Safety 59:00 - Drop by Drop With James McDonald Quotes "Safety isn't compliance, an afterthought, or a box you check, you need to find ways to make it relevant to the team to get the attention and engagement it deserves." - Reid Hutchison "If you're excited about growing your business, begin to put some thought into how you're going to grow the culture around safety in your company. As you grow and scale whatever vulnerabilities, weaknesses, or issues grow as well." - Reid Hutchison "Talk about the WHY - it's about truly developing a team where you care about each other. Employees watch leadership and when they see leaders take initiative on wanting to protect the team, it shows what the leadership cares about - safety. Safely for each and every person and ensuring they go home safely as possible." - Michael Highum "Safety. It takes time and effort, but you've got to start somewhere. The need is not going away. There's no better time than today to start the safety process. It's not just employee safety, it's customer site issues, employee injury, vehicles - it's up to leadership to enable and empower people." - Michael Highum "Lead by example. No matter where you are in the organization, you are responsible and accountable to each other." - Michael Highum Connect with Michael Highum Phone: 317.490.2322 Email: [email protected] Website: www.mcgowaninsgrp.com LinkedIn: www.linkedin.com/in/michaelhighum www.linkedin.com/company/mcgowan-insurance-group Connect with Reid Hutchison Phone: 847.702.1708 Email: [email protected] Website: hohwatertechnology.com LinkedIn: www.linkedin.com/in/reid-h-3a329431 www.linkedin.com/company/h-o-h-water-technology-inc- Links Mentioned CWT Prep Course Industrial Water Week Resources Legionella Resources Page 025 The One On Insurance with Mike 107 Day 2 Of Industrial Water Week (Boilers) with Reid 107 Day 5 Of Industrial Water Week (Careers) with Mike 122 The One with Reid Hutchison 123 The Other One with Reid Hutchison 236 The One Where We Talk About Waters Treaters Changing The World with Reid 287 The One About How To Create Aligned Employee Engagement with Reid McGowan - Advisory & Compliance Services McGowan - Risk Solutions How Alcoa quintupled their revenue by focusing on worker safety The Rising Tide Mastermind Scaling UP! H2O Academy vid

How does a high school dropout go on to earn a Ph.D. from the University Of Iowa and become the host of one of Apple Podcast's Top 15 shows on Management? Dr. Andrew Temte's mission is to Teach, Coach, Mentor, and Inspire, and today, the Scaling UP! H2O podcast is honored to feature him. In this transformative interview, Andrew discusses the foundational elements of building company culture, emphasizing that it starts with leadership. He shares valuable insights on why companies should prioritize defining their purpose before diving into marketing strategies. Additionally, Andrew explores the concept of leadership as stewardship and offers guidance on identifying core values while ensuring that everyone's voice is heard and valued. Discover the Value of People in Business: Emphasizing the importance of supporting and empowering employees, the conversation delves into how people are the most valuable asset in any organization. The need for leaders to embrace diversity of thought and opinion to create a culture where every voice is valued is highlighted. Explore Leadership Mindset: The transition from directive to non-directive leadership styles is discussed, emphasizing the importance of fostering an environment where diverse perspectives are welcomed and respected. Embrace a Stewardship Mindset: Advocating for adopting a stewardship mindset as a leader, the discussion focuses on the long-term success of both the business and its people, rather than personal power or ego. Learn about Compassionate Leadership: The concept of compassionate leadership is explored, which involves empathizing with employees and taking proactive steps to address their needs and concerns. Key Takeaway: Discover the importance of purpose and adopting a stewardship mindset, especially in cross-generational leadership, as highlighted in this insightful conversation. Everyone knows what it's like to work for a horrible boss, but what could your life look like if you had a great boss - one who viewed you as the greatest asset in the company, ensured everyone's voice was heard, and lived out the company values in their daily lives. A leader with empathy is what every team wants. If you're eager to enhance your leadership skills and empower yourself and your team in the water industry, join us to uncover essential insights on making your team flourish, regardless of the challenges you may face. Timestamps 01:00 - Trace Blackmore welcomes you to the second quarter of 2024, a good time to review your goals and make a plan for the next quarter 07:00 - The Hang is coming up April 11, 2024 and Upcoming Events for Water Treatment Professionals 12:30 - Interview with Dr. Andrew Temte 48:00 - Lightning round questions 59:00 - Drop by Drop With James McDonald Quotes "Values and behaviors go together like peanut butter and jelly. Values are the nouns that you are creating for the overall structure of what you want your business to be. Behaviors are the verbs, they are the actions, they are the 'how' we should show up each day in the business. Don't shy away from that work, engage in that work, and pay it the attention that it's due." - Dr. Andrew Temte "Far too many leaders leave the business world and take all of their accumulated knowledge with them; maybe it gets disseminated to a small group of folks, maybe they do a little teaching and coaching on the side. I wanted to do something much bigger than that. I wanted to reach a much larger potential audience." - Dr. Andrew Temte "Go to the Gemba - where the work happens and how teams interact. Listen to the people who interact with your customers. Set your ego aside and go to where the work happens, and listen to where the work is going on." - Dr. Andrew Temte "As a leader, you need to create clarity. Clarity for everybody involved: your customers, your vendors, your people, your investors, your stakeholders." - Dr. Andrew Temte "As a compassionate leader, you need to hear the successes and the pain points across the organization." - Dr. Andrew Temte "Compassionate leadership is Empathy + Willingness and the ability to do something about it. You are putting yourself into the shoes of your people, and you are pledging to make their work better." - Dr. Andrew Temte Connect with Andrew Temte Phone: 608.385.9050 Email: [email protected] Website: www.andrewtemte.com LinkedIn: www.linkedin.com/in/atemte Links Mentioned Skills Owl Add a link to Andy's podcast show, The Balancing Act Podcast Listen to Episode 109 of The Balancing Act Podcast with Trace Blackmore HERE Podify Episode 4 with Charlie Cichetti The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Books Mentioned The Balanced Business: Building Organizational Trust and Accountability through Smooth Workflows by Andrew Temte Balancing Act: Teach Coach Mentor Inspire by Andrew Temte The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months by Brian P. Moran and M