Restaurant Unstoppable with Eric Cacciatore

Page Pressley got his start in culinary where he grew up; Santa Fe, New Mexico. He continued on to The Culinary Institute of America in Hyde Park, New York. Upon graduation, Pressley returned to the Southwest to manage kitchens at several highly acclaimed establishments. In 2011, he moved to Austin, Texas to join the Uchi team as sous chef, and later becoming a corporate executive chef for Starr Restaurants. He returned to the line at Pujol in Mexico City until 2015, when he moved back to Austin to head up the opening team at Emmer & Rye as chef de cuisine and partner. Today Pressley serves as Founder & Chef at Foxtail; a seasonally driven experiential at home dining concept. Check out Eat That Frog by Brian Tracy as mentioned in today's episode! Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: Clear eyes, full hearts, can't lose." In today's episode with Page Pressley we will discuss: Working for free - the benefits Breaking bad habits in the kitchen NOT cooking with recipes If you want something you have to go get it Managing precision and volume Incentive Substance abuse in the industry Emotional intelligence How to teach culture Achieving balance The significance of networking in the industry Opening 5 restaurants in 18 months Opening vs. Operating an existing restaurant Becoming investable Dinner clubs! Today's sponsor: Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. MarginEdge is completely free for new customers until September. No setup fees. No integration fees. No commitment. Take your back office paperwork down to 2-3 minutes a day while creating real-time financial views to inform your path ahead. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Clarity What is your biggest weakness? Balance What's one question you ask or thing you look for during an interview? What do you do outside work? What's a current challenge? How are you dealing with it? Time management Share one code of conduct or behavior you teach your team. Approach everything with love What is one uncommon standard of service you teach your staff? Approach everything with love What's one book we must read to become a better person or restaurant owner? Setting the Table by Danny Meyer GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Ask what they can do for the people who are serving them Name one service you've hired. Web design - Helms Workshop What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? A general better understanding of how internet connections work If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Always show up for the people who show up for you Clear eyes, full hearts, can't lose No amount of work or professional success is worth significant personal sacrifice Contact info: Check out the Fox Tales podcast hosted by Page. Foxtails website [email protected] Social handles: Twitter: @pagepressley Instagram: @pagepressley Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Page Pressley for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast,

Hailing from Virginia, just outside Washington DC, Mike Rypka got his start in the restaurant industry as a fry cook at Popeyes. He found his passion for cooking during his time working at a country club in Springfield, VA. From there he attended Johnson and Wales University in North Miami, FL. This experience earned him a place with Marriott, which took him to CA, and eventually TX, where he worked in corporate settings until he left the corporate scene for Chuy's in the mid-2000s. Two years later, at the age of 32, it was time for Rypka to do his own thing. In 2006 Torchy's was born. 14 years later Mike serves Torchy's as Founder and Chairman and the brand has scaled to 17 locations in the Austin Metroplex area and over 75 locations in all. Check out The 7 Habits of Highly Effective People by Stephen R. Covey as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "The Devil is in the details." In today's episode with Mike Rypka we will discuss: The details and why they're important Why you should move on from a restaurant after 2 years Working in different areas of hospitality Letting your team be a part of the creative process Gamifying work Giving your people room to be creative and add value to your organization How much better the culture is when the owners are fewer places removed from the bottom of the heigherarchy Do something unique to stand out Guerilla marketing give lots of food away- get it in their mouth Know your lane and trusting others who are strong where you're weak Ego - get rid of it Catering for Disney and MTV Today's sponsor: Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. MarginEdge is completely free for new customers until September. No setup fees. No integration fees. No commitment. Take your back office paperwork down to 2-3 minutes a day while creating real-time financial views to inform your path ahead. QuickBooks for Restaurants a Bookkeeping and Accounting Guide. The back-office restaurant accounting guide you've been searching for! Zac covers the accounting fundamentals, including sales tracking, purchasing, bill paying, invoicing, managing day-to-day liabilities, gift certificate tracking, cash management, detailed reporting, and more. Ultimately, Zac show owners and operators how to create the accurate financials and reporting that will enable them to make better informed, data-driven decisions. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Tenacity What is your biggest weakness? Impatience What's one question you ask or thing you look for during an interview? "If I could drive to El Paso and back with the person and not want to throw them out of the car I think I could work with them on a daily basis." What's a current challenge? How are you dealing with it? Maintaining the integrity of the brand Share one code of conduct or behavior you teach your team. Respect, honor, integrity What is one uncommon standard of service you teach your staff? Treat customers like family What's one book we must read to become a better person or restaurant owner? One Minute Manager by Ken Blanchard and Spencer Johnson GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Don't focus enough on the food Name one service you've hired. T3 for marketing If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Treat people with respect Be the best you can be Follow your dreams and your passion Contact info: torchystacos.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and eve

John Houghtaling is the owner at Gauthier Murphy and Houghtaling LLC Attorneys at Law where they specialize in first-party business insurance litigations. He is also leading the Business Interruption Group, a nonprofit advocacy group comprised of leaders in the industry, including Wolfgang Puck, Daniel Boulud, and Thomas Keller. Today we are here, to tell the truth behind what insurers are doing to restaurant owners. From a legal standpoint, we'll also discuss what is important for restaurants reopening during the pandemic. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Listen to my recording on what should be included in your insurance policy. Check out The WSJ article featuring today's guest Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Press on. Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination are alone omnipotent." -Calvin Coolidge In today's episode with John W. Houghtaling we will discuss: Taking on giants Aligning your self interest with things that make a difference What is capitalism at it's core and how can we utilize it to make a positive difference Hurricane Katrina and what it did to NoLa and Houtaling's law firm Do insurance companies forge documents to avoid helping their clients? The answer is yes. "No exclusions" actually means there are exclusions - makes sense, right? Successful restauranteurs become open restauranteurs to enrich their communities Celebrity chefs have more pull than billionaires The only way we come out of this in one piece is if we unite for a common cause Today's sponsor: Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. MarginEdge is completely free for new customers until September. No setup fees. No integration fees. No commitment. Take your back office paperwork down to 2-3 minutes a day while creating real-time financial views to inform your path ahead. QuickBooks for Restaurants a Bookkeeping and Accounting Guide. The back-office restaurant accounting guide you've been searching for! Zac covers the accounting fundamentals, including sales tracking, purchasing, bill paying, invoicing, managing day-to-day liabilities, gift certificate tracking, cash management, detailed reporting, and more. Ultimately, Zac show owners and operators how to create the accurate financials and reporting that will enable them to make better informed, data-driven decisions. Contact info: www.werbig.org Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to John W. Houghtaling for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Originally from Toluca, Mexico, Diego Galicia moved to San Antonio in 2001. He studied at The University of Texas-San Antonio, and the Culinary Institute of America. As a student at the CIA he worked at John Besh's Luke, a local french bakery, and Patty Lou's. Galicia also has served stints at Azul Condesa, Atelier Crenn, and Moto. In 2013, along with co-chef partner Rico Torres, Galicia opened Mixtli (mish-ly) located in San Antonio, TX. Mixtli has been regarded as one of Texas' most avant-garde restaurants. Every 45 dinner their 90-minute tasting menu changes-- spotlighting a piece Mexico's history with each rendition. Galicia and Co-Chef/owner Rico Torres have been named to Food and Wines list of "Best New Chefs, in 2017, and the duo has also been listed as James Beard Semifinalists. Check out The Subtle Art of Giving a Fuck by Mark Manson as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Be more concerned with your character and not your reputation because your character is what you really are and your reputation is merely what others think you are." In today's episode with Diego Galicia we will discuss: Pressures of being a chef Keeping your circle small Reflecting on mistakes What can a restaurant job can supply for you when you're down on your luck Cooking is a team sport Never be afraid to ask fellow chefs for help Become a master of numbers Restaurants live and die by their numbers Lessons from a corporate kitchen job Tell a story with your menu Partnerships The secret to providing health insurance for your staff is that you aren't an asshole Today's sponsor: Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Commitment What is your biggest weakness? Patience What's one question you ask or thing you look for during an interview? If they have a car Share one code of conduct or behavior you teach your team. Respect What is one uncommon standard of service you teach your staff? Recognizing that "The customer is always right" is not true What is one book that is a must read to make us a better person or restaurant owner? Range: Why Generalists Triumph in a Specialized World What's one thing you feel restaurateurs don't know well enough or do often enough? Take care of their staff Name one service you've hired. Alsco - Linen Service in Texas What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Tock for reservations LegalZoom for legal advice Ehealthinsurance for affordable health insurance. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Cooking is a gift for human beings Have respect Don't judge people Contact info: website: www.restaurantmixtli.com Instagram: @mixtlicloud Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Diego Galicia for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Jeremy Mandrell and Anne Ng met while working for Thomas Keller at Bouchon Bakery in Napa Valley, California. They have been baking together ever since. They honed their skills in different kitchens around the San Francisco Bay Area before moving to San Antonio in the summer of 2010. In 2011 they met entrepreneur Charlie Biedenharn who joined them in forming Bakery Lorraine. Today, they've scaled Lorraine to 5 locations and they've also opened a Donut shop, Maybelle's Donuts. Check out The French Laundry Cookbook by Thomas Keller as mentioned in today's episode. Check out Square POS as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Mistakes stop here." If there's any question, there's no question." In today's episode with Jeremy Mandrell and Anne Ng we will discuss: Lessons Jeremy took from culinary school Commitment to excellence From food science to food prep and cooking Applying science to food Maintaining a level of ridiculously high standards How to attract great people to your organization Defeating your own laziness Getting your foot in the bakery door via farmer's markets Proof of concept How to develop regulars Quality of quantity Food trucks 3-way partnerships are best Pop-ups Converting a condemned house into a bakery Start where you can The decision to close a shop NOT because it was losing money Sexism in the industry How have restaurants changed? The future of the industry Today's sponsor: QuickBooks for Restaurants a Bookkeeping and Accounting Guide. The back-office restaurant accounting guide you've been searching for! Zac covers the accounting fundamentals, including sales tracking, purchasing, bill paying, invoicing, managing day-to-day liabilities, gift certificate tracking, cash management, detailed reporting, and more. Ultimately, Zac show owners and operators how to create the accurate financials and reporting that will enable them to make better informed, data-driven decisions. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Anne: approachability Jeremy: hard work What is your biggest weakness? Anne: stubborn Jeremy: cookies What's one question you ask or thing you look for during an interview? A team player, driven What's a current challenge? How are you dealing with it? Keeping up with standards from staff and food Share one code of conduct or behavior you teach your team. Integrity, standing up for what you believe in, doing the right thing even when nobody is watching What is one uncommon standard of service you teach your staff? Discipline What's one book we must read to become a better person or restaurant owner? The Goal: A Process of Ongoing Improvement by Elijayu M. Goldratt and Jeff Cox GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Say thank you to your team Name one service you've hired. Graphic Design: Jamie Stolarski - San Antonio, TX What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Slack - Where work happens If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Always strive to be better Never settle for anything less than the expectation Don't lose yourself in your work Contact info: www.bakerylorraine.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in

Jae Kim got his start in the food and beverage industry as the owner of a coffee shop — while in college! Unfortunately, that business failed, but it left him with a burning desire to try again. In 2010 Chi'Lantro was founded. Chi'Lantro started as a food truck serving a fusion of Korean and Mexican cuisine. Today, there are eight restaurants, two food trucks, and two trailers under the Chi'Lantro brand in Austin, Texas. Check out Business Plan Pro as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "To be dedicated, to be authentic, to be resilient, and be thankful." In today's episode with Jae Kim we will discuss: From a food truck to 8 brick-and-mortar locations EOS – Entrepreneur's Operating Systems Location is key Stay focused Take the leap Take action, stop dreaming Business plans The power of planning and physically writing things down You must reach out to mentors Food truck start-up advice The potential power and impact of social media Loyalty programs – Kim's opinion on the three best: Paytronix Thanx Loyalty3 Realities of food trucks Inventing a food item – Kimchi fries Shark Tank TV show Learning from mistakes Franchising Consulting – should you hire outside? Discipline Today's sponsor: BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant's website. BentoBox is trusted and loved by over 5,000 restaurants worldwide including Union Square Hospitality Group, Eleven Madison Park, Gramercy Tavern, Lilia and more. Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Grit What is your biggest weakness? Organization What's one question you ask or thing you look for during an interview? Culture – do they fit your culture What's a current challenge? How are you dealing with it? Growth Share one code of conduct or behavior you teach your team. Dedicated, authentic, resilient, thankful What is one uncommon standard of service you teach your staff? Customer first always What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM Shoe Dog: A Memoir by the Creator of NIKE by Phil Knight The Ride of a Lifetime: Lessons Learned From 15 Years as CEO of the Walt Disney Company by Bob Iger Principles: Life & Work by Ray Dalio Name one service you've hired. Interior Designer Kim Lewis – Austin, TX – www.kimlewisdesigns.com What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Restaurant 365 Google Docs If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Have fun Live in the moment Love Contact info: Chi'lantro BBQ website Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Jae Kim for joining me for another awesome episode. Until next time! Restaurant Uns

Nebraska native and Texan raised, Jason Dady has deep roots in the restaurant industry. He studied Hospitality Management and culinary in Texas and California respectively. After graduating he sharpened his skills in Napa Valley before returning to TX where he opened his first restaurant, The Lodge Restaurant of Castle Hills in 2001. When one restaurant wasn't enough to hold all of his ideas, Chef Dady opened a second in 2004. Today, Chef Dady's Restaurants include Tre Trattoria at the San Antonio Museum of Art, Two Bros BBQ Market and sister restaurant, Alamo BBQ Co, B&D Ice House, The Range, and Chispas Tacos and Margs. Check out the book Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine by Michael Michalowicz as mentioned in today's episode! Check out episode 437 with David Scott Peters about Menu Engineering as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Make it happen and finish strong." In today's episode with Jason Dady we will discuss: Hard work equals sacrifice Chef competition Work-life balance Learning through your treatment how NOT TO treat your team Chefs starting out in FOH Standing up to bad management Respect and dignity in the kitchen The energy you bering to your workplace Should you attend culinary school? Menu engineering Financials in the restaurant Accountability Opening a restaurant at 24 years old Business partnerships with family Organic scaling Do not believe projections on paper COVID-19 Today's sponsor: QuickBooks for Restaurants a Bookkeeping and Accounting Guide. The back-office restaurant accounting guide you've been searching for! Zac covers the accounting fundamentals, including sales tracking, purchasing, bill paying, invoicing, managing day-to-day liabilities, gift certificate tracking, cash management, detailed reporting, and more. Ultimately, Zac show owners and operators how to create the accurate financials and reporting that will enable them to make better informed, data-driven decisions. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Drive What is your biggest weakness? Trust What's one question you ask or thing you look for during an interview? What's the best meal you've ever had? What's a current challenge? How are you dealing with it? Finances - COVID exposes this Share one code of conduct or behavior you teach your team. Ask for help What is one uncommon standard of service you teach your staff? Over-season What's one book we must read to become a better person or restaurant owner? Tools for Titans: The Tactics, Routines, and habits of Billionaires, Icons, and World-Class Performers by Tim Ferriss GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Take time off Name one service you've hired. Haute in Texas - Aquila Mendez - social media photography What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Toast POS delivery systems If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Be genuine Find a hobby Party Contact info: www.jasondady.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Jason Dady for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commis

For 14 yours, serial entrepreneur, Jeff Fenster, has been creating companies in all kinds of spaces. These spaces included: a small payroll company, a digital marketing agency, a construction company. Obviously, there's got to be a restaurant thrown into the mix-- fast-casual Acai Bowl concept- Everbowl- with its headquarters in San Diego, CA. In its first 3 years, Everbowl has opened 19 locations in 2 states. He's also got "superfuel coffee" label, which they're selling at retail and on Amazon. Check out The Jordan Harbinger Show Podcast as mentioned in today's episode. Check out The Smart Passive Income Blog as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "If you can crave the result so intensely, the work becomes irrelevant." In today's episode with Jeff Fenster we will discuss: Micro-goals: what are they? How can they help? Entering a business/market with zero experience as a advantage Penetrate a market with fresh eyes 90% of restaurant fail because everyone comes from the same background and does things generally the same Relationship capital Digital marketing Creating the concept of Everbowl Benefits of turn-key Giving away food for free gets people through your doors and your food in their mouths Team members leave restaurants because of lack of opportunities Growth; can you grow too fast? Jeff says no. Vertical integration You NEED a coach and a mentor Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Relentless What is your biggest weakness? Lack of patience What's one question you ask or thing you look for during an interview? Can you make friends and have fun? What's a current challenge? How are you dealing with it? Juggling family and business, trying to give 100% to each Share one code of conduct or behavior you teach your team. Be remarkable What is one uncommon standard of service you teach your staff? Making friends with every customer and make sure no one leaves unhappy What's one book we must read to become a better person or restaurant owner? Relentless: From Good To Great To Unstoppable by Tim S. Grover GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Don't look outside their own industry Name one service you've hired. Solomon Ward Attorneys at Law - San Diego, CA What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Zenefits Online HR Software Xero Accounting Software If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Make friends and have fun Get one percent better every day Be relentless Contact info: Email: [email protected] -OR- [email protected] Social media: @fensterjeff -OR- @everbowlcraftsuperfood Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Jeff Fenster for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Originally for North Conway, NH Sam Glynn is a 3rd generation restaurateur. After some time in Florida, where Sam went to escape the snow, get an education in marketing, start (and end) his career in the professional baseball industry, Sam returned to New England. Before long Sam found himself in Rhode Island, and at the age of 27, he opened his first restaurant, Chomp Kitchen, and Drinks, located in Warren, RI. This is Sam's second time on the show. His first recording was episode 197 check out MailChimp as mentioned in today's episode! Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Improvise, adapt, and overcome." In today's episode with Sam Glynn we will discuss: Growth Increased sales Increased efficiency Scaling into increased hours Don't confuse your customers Ways to decrease cooking times for burgers Marketing Best practices for email collection Utilizing segmentation - what is segmentation? Why Sam uses Toast POS Raising your bottom line Self-realization Catering COVID-19 Listen more Give ownership to your staff Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. QuickBooks for Restaurants a Bookkeeping and Accounting Guide. The back-office restaurant accounting guide you've been searching for! Zac covers the accounting fundamentals, including sales tracking, purchasing, bill paying, invoicing, managing day-to-day liabilities, gift certificate tracking, cash management, detailed reporting, and more. Ultimately, Zac show owners and operators how to create the accurate financials and reporting that will enable them to make better informed, data-driven decisions. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Lack of complacency What is your biggest weakness? Lack of complacency What's one question you ask or thing you look for during an interview? What hobbies do they have outside work? Looking for dedication. What's a current challenge? How are you dealing with it? Opening a restaurant in two weeks during COVID-19 Share one code of conduct or behavior you teach your team. Make customers feel better when they leave than when they came into the restaurant What is one uncommon standard of service you teach your staff? Show up mentally every day or else it's a waste of a day What's one book we must read to become a better person or restaurant owner? Extreme Ownership by Jocko Willink and Leif Babin Setting the Table by Danny Meyer GET THIS BOOK FOR FREE AT AUDIBLE.COM Name one service you've hired. Accountant - Farmer and First P.C.'s Warren, RI What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Plate IQ Tock If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Show up every damn day The team and the culture The product Contact info: Social media handles: @chompri Email: [email protected] Website: chompri.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Sam G

For 21 years Behar led Starbucks' domestic business as President of North America, and he became the founding President of Starbucks International opening the very first store outside of North America in Japan. During his tenure, he participated in the growth of the company from only 28 stores to over 15,000 stores spanning five continents. He served on the Starbucks Board of Directors for twelve years before retiring. Additionally, Howard is the author of It's Not About The Coffee: Leadership Principles from a Life at Starbucks. His second book is titled The Magic Cup: A Business Parable About a Leader, a Team, and the Power of Putting People and Values First. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "There are no stressful situations, only stressful responses." In today's episode with Howard Behar we will discuss: Serving others is everyone's purpose People problems are the hardest to fix Going from 28 stores to 15,000 Your problems are usually people problems Forget balance; you need integration Depression after retiring The six P's Have a purpose greater than yourself Have passion for what you do Be persistent, figure out how to get over, under, or around d obstacles in life; or change course Have patience about your journey Performance: people don't like to be measured; be in the moment Everything we do in life is about serving people Communcation Trust How and Why Starbucks has so many stores so close together Servant leadership Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times.Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. Contact info: Email Howard's assistant for booking: [email protected] Email Howard directly: [email protected] Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Howard Behar for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Vaughan Dugan has been an entrepreneur since his elementary school days cutting lawns in Newport, RI. By the 90's he was a millionaire with his business Stellar Concepts & Design Inc. In 2006, Vaughan entered the world of Food and Beverage with his first concept Pizza Fusion. The brand was a trailblazer in the food industry and set the standard for environmentally-friendly restaurants. After Pizza Fusion, he began working with Rodney mayo and Scott Freilich, two of the most well-known name in south Florida restaurant sense-- and longtime friends from Dugan's college years. Together, they created Kapow Noodle Bar, part of the Subculture Restaurant Group Show notes… Calls to ACTION!!! Join GroundZero Hospitality Bootcamp use promotional code "DONTSTOP" for 50% off Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Difficult roads often lead to beautiful destinations." In today's episode with Vaughan Dugan we will discuss: Becoming an entrepreneur at a young age Surrounding yourself with great people No bad business with good people Business as relationships Partnerships Opening a restaurant with zero experience Sustainable operations Mentors Struggles with investors Increasing efficiency in your business Transparency with staff and customers Reaction to COVID-19 Integrity Social media Diversification Consultants Restaurant tech Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? "My team. My partners." What is your biggest weakness? Patience. Trusting the process. What's one question you ask or thing you look for during an interview? Service vs. hospitality What's a current challenge? How are you dealing with it? "Spreading myself too thin. I can't say no." Share one code of conduct or behavior you teach your team. Respect for one anther which translates to treating the guests with respect. What is one uncommon standard of service you teach your staff? Storytelling. Asking the guest to tell what we can do better. What's one book we must read to become a better person or restaurant owner? Setting the Table by Danny Meyer Pour Your Heart Into It by Howard Shultz GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Communicate with your staff Name one service you've hired. Wheelhouse Branding What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Harri Toast POS If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Lead with integrity No regrets Be a good human Contact info: Instagram: @vaughandugan kapownoodlebar.com sub-culture.org GroundZeroBootcamp.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Vaughan Dugan for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when shari

Kirstina Zhao calls San Antonio, TX home. Prior to taking over the family restaurant, Sichuan House, Kristina was being groomed for the medical field... that didn't happen. Zhao ended up at the University of Texas where she studied Communications and Public Relations. Next, she went into the wireless industry on the B2B side. In 2015, Kristina came back home to San Antonio to help her father with the family restaurant. It didn't take long for her to get her millennial hands knuckle deep into the day-to-day operations. 5 years later she runs the show. Kristina came on my radar by way of Anna Tauzin. Anna is my go-to authority for all things delivery and take-out. So, when she tells me I need to get someone on the show-- I listen. Today we're here to make an example of Zhao's solution for delivery and take out. We share how she came up with her idea and what tools she's using. Show notes… Check out Blinkist: Big Ideas in Small Packages as mentioned in today's episode! Check out Toast POS as mentioned in today's episode! Check out Summer Glen Creative as mentioned in today's episode! Check out Re-turnz app as mentioned in today's episode! Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Rule your mind or it will rule you." "Happiness is a state of mind, a way of living; it is not a destination." " Don't take 'no' for an answer." In today's episode with Kristina Zhao we will discuss: Online ordering during COVID-19 The pivot to online ordering - best practices The only person you can control is yourself Proving yourself to your parents/mentors Immigrating to the US (immigrant parents) Communication is key Empathy Food as medicine Mentors The benefit of having a little experience when entering the industry Why Kristina chose Toast POS Using built-in iOS technology to forward your telephone to your cell phone. This allows you to text your guest. How Kristina is using Summer Glen Creative for website hosting and web design. This is just for their landing page. Currently offering complimentary landing pages if you use their hosting*** Using Re-turnz app as their delivery component Social media COVID-19 best practices Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. Contact info: The Sichuan House Instagram: @sichuaneats Kristina's Instagram: @xtinazeeeee Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Kristina Zhao for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Mark Estee is an award-winning chef, restaurateur and visionary on a mission to reinvent dining culture as we know it. Today, Estee owns Liberty Food & Wine Exchange in downtown Reno, The Union in downtown Carson City, chez louie inside the Nevada Museum of Art, the historic Overland Restaurant & Pub, and the recently opened Cucina Lupo in Carson City. He's also the managing partner at Campo Mammoth. Estee has been featured on the Food Network and Cooking Channel, is a James Beard Award nominee, was awarded Best New Restaurant by Esquire, and was honored as Entrepreneur of the Year by the Reno Gazette Journal. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Create a culture of learning, caring, and respect." In today's episode with Mark Estee we will discuss: Humility Is culinary school worth it? What makes a great cook BESIDES ability to cook food The business side of cooking What a corporate work experience teaches you Attitude, positive mindset Aim low and adjust and scale based on income Mental toughness is key in this industry Weekly managers meetings Say things in the kitchen with caring a respect and you will get the same treatment COVID-19 Retrain your staff AND YOUR CUSTOMERS when reopening Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Leadership What is your biggest weakness? Following the shiny object What's one question you ask or thing you look for during an interview? Can you make marinara sauce? What's a current challenge? How are you dealing with it? Finding balance in my life Share one code of conduct or behavior you teach your team. Respect our products, respect our people What is one uncommon standard of service you teach your staff? Making the customer feel right and heard What's one book we must read to become a better person or restaurant owner? The E-Myth by Michael E. Gerber GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Listen Name one service you've hired. VAST CFO Group - accounting What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Restaurant 365 If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Eat local food Take the job you hate and make it the job you love Strike a balance in life Contact info: Liberyfoodandwine.com Reno Local Food Group All social handles: @markestee Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Mark Estee for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Danielle Rosse was just 22 and recently widowed when she first opened Oceans 234 in 2001. In 2013 She purchased the restaurant to become the sole owner of the establishment and in 2015 she underwent a massive $1.8-million-dollar renovation on the property elevating the guest experience. In addition to Oceans 234 in 2007, Rosse launch The Whale Raw Bar, A neighborhood New England Raw bar in Parkland. After six years of successful business ownership she sold in 2013. Grounds Zero Bootcamp a guided online Bootcamp dedicated to helping restaurants rebuilding their business. Check out episode 437 with David Scott Peters about menu engineering as mentioned in today's episode. Check out Tripleseat Sales and Event Manaent Software as mentioned in today's episode! We interviewed the Founder of Tripleseat. Check out that episode here. Show notes… Calls to ACTION!!! Click Here to save half off on your GroundZero: Virtual Hospitality Bootcamp Enter promotional code "dontstop" for 50% off! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "A goal without a plan is just a wish." In today's episode with Danielle Rosse we will discuss: Mentors Budgeting Labor costs Recipe costs Relinquishing control of aspects of your business The 2008 recession Preparing to sell your business Inventory best practices Toast POS and why she uses it Hand-held tablet ordering and how to integrate it into you restaurant COVID-19 reactions and plans; transitioned into a grocery store We must stay relevant, especially during COVID-19 Ground Zero Bootcamp; what is it? Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? "Sense of responsibility" What is your biggest weakness? "My people skills" What's one question you ask or thing you look for during an interview? "Sense of responsibility" What's a current challenge? How are you dealing with it? "Being open with down revenue" Share one code of conduct or behavior you teach your team. "Everything matters" What is one uncommon standard of service you teach your staff? Empathy What's one book we must read to become a better person or restaurant owner? The Culture Solution by Matthew Kelly Restaurant Prosperity Formula by David Scott Peters GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Budgeting Name one service you've hired. The Largo Group - accounting What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Seven Rooms - Restaurant Reservation Systems Bevinco (now Sculpture Hospitality) If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Use time, talent, and resources to give back to your community Care about your team Create the life you want for yourself Contact info: Email: [email protected] Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Danielle Rosse for joining

A product of Chicago, IL, Joe Fontana gave up his cush office lifestyle to pursue his passion for hospitality and food. At the time, this specific passion was meatballs. So he started where he could, selling meatballs at a farmers market, which lead to a Kickstarter campaign to support his brick and mortar. The meatball thing didn't work out, but it created opportunities, specifically, an opportunity for Fry The Coop. Check out previous episode 425 with Joe Fontana as mentioned in today's episode! Check out It's My Company Too!: How Entangled Companies Move beyond Employee Engagement for Remarkable Results by Kenneth R. Thompson, Ramon L. Benedetto, Thomas J. Walter, and Molly Meyer as mentioned in today's episode! Check out The E-Myth: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber as mentioned in today's episode! Check out Clockwork: Design Your Business to Run Itself by Mike Michalowicz as mentioned in today's episode! Check out episode 422 with Juliette Gust about Ethics Suite as mentioned in today's episode. Check out Toast POS as mentioned in today's episode! Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Small daily improvements lead to huge advancements." In today's episode with Joe Fontana we will discuss: Maintaining you culture vision Importance of being in the building as the leader to maintain culture Quick slogans and phrases repeated in the kitchen help your staff stay on course Give your staff a solid aiming point When your staff decides to have a fight club in your restaurant The pros and cons of hiring groups of friends Do you need a publicist? Probably The benefits of a soft opening Becoming a neighborhood staple Direct mail marketing Getting your brand on TV, local or national The challenges of scaling from 1 to 2 locations Opening in a food hall Do ONE THING really well Keep your menu small if you can Major benefits of a food hall Marketing Bad experiences are learning experiences Gossip in the restaurant; how do we deal with it? Delivery apps COVID-19 Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Persistence What is your biggest weakness? Procrastination What's one question you ask or thing you look for during an interview? Ask about their parents What's a current challenge? How are you dealing with it? Keeping the culture consistent in four different locations Share one code of conduct or behavior you teach your team. If you van't talk while you work, you can't talk What is one uncommon standard of service you teach your staff? Always say 'goodbye' to guests What's one book we must read to become a better person or restaurant owner? Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Make things too complicated Name one service you've hired. Carrie Luxum - HR Restaurant Group Bettie Bomb PR What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Jolt - task list for your team If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? God is number one Surround yourself with good people Have goals and dreams and work towards something Contact info: Email: [email protected] Social media: @frythecoop Website: Frythecoop.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Joe Fontana for joining me for another awesome episode. Until next time! Restaur

Eric Bernheim is a partner at Halloran Sage law firm where he skillfully leads his clients through complex real estate transactions. His practice includes transactional work, zoning, land use, and commercial leasing matters focusing on representing restaurant operators interested in expanding throughout the country. With over a decade of experience, Eric's solid understanding of commercial and residential real estate matters provides his clients with peace of mind and confidence. Check out Coronavirus Chronicle #31 with David Denny as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Leading our clients to find the best path forward." In today's episode with Eric Bernheim we will discuss: Can you pay rent? If you can, you should. Triple net only Security deposits Abatement Forbearing rent extending terms Condemnation provision Environment provision Landlord defaults Force majeure Leasing Issues How does COVID-19 affect my obligations under my lease? So if my lease doesn't get me out of paying rent, what should I do? What should I do if I have not paid rent and my landlord has sent me a default notice? Can my landlord evict me for nonpayment of rent? Is my landlord in default of its lease obligations? General guidance to help restaurants evaluate their options and work out solutions. With certain important exceptions, leasing parties should exercise patience, restraint, and consider practical short-term workouts only. The most practical approach is for landlords and tenants to focus on addressing key issues over the short-term through a lease amendment or forbearance agreement (Short-Term Workouts), such as: Rent Relief Rent Repayment Tenant Assurances and Reporting and Landlord Forbearance Modification of Operating Clauses, Etc.: . Third Party Consents: Does Force Majeure help? The ability of leasing parties to enter into Short-Term Workouts will depend on their evaluation of a number of critical legal, practical, and financial issues: Tenant's Short-Term Outlook or Business Plan. If occupancy is restricted to 25%, what next? Access to Government Relief Programs. – do they help restaurants? Landlord Ability to Recover Leased Space. Landlord Ability to Prepare and Fit-out Premises for Reletting. Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in. Contact info: Website: www.halloransage.com LinkedIn: Eric Bernheim Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Eric Bernheim for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Monte Silva has over 40 years of experience in the restaurant industry. He has worked for Wolfgang Puck, Acme Feed & Seed, Fleming's Steakhouse & Wine Bar, Merchants, Bound'ry, Watermark, Piatti Italian Restaurant, and Jeff Ruby Culinary Entertainment. He has 20 years in management as Director of Restaurants, Director of Operations, General Manager, Regional Training Manager, Chef, Wine Director, Service Manager, and Bar Manager. Monte has also worked as a Regional Sales Manager for a Wine Importer in Los Angeles, and consulted at Vine Street Wine & Spirits and Premiere Liquors, as well as for restaurant groups. Check out episode 642 with Johnny Carrabba as mentioned in today's episode. Check out HotSchedules as mentioned in today's episode. Check out OpenTable as mentioned in today's episode. Check out The New One Minute Manager by Ken Blanchard as mentioned in today's episode. Check out It's My Company Too!: How Entangled Companies Move Beyond Employee Engagement for Remarkable Results by Thomas J. Walter, Kenneth R. Thompson, Ramon L. Benedetto and Molly Meyer as mentioned in today's episode. Check out episode 318 with Tom Walter as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Attitude determines altitude." In today's episode with Monte Silva we will discuss: Hospitality, gratitude, making people smile Working in restaurants allows you to work literally anywhere in the world Mentors MAJOR ways to cut cost Linen costs Working with Wolfgang Puck How do you make food look sexy? What a manager can do from home to help his/her restaurants Importance of tracking Guest interaction is critical for a manager Hospitality is a team sport How he is dealing with COVID-19 within his restaurants Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Care about people, guests and staff What is your biggest weakness? "Hard for me to watch bad decisions being made that are out of my control." What's one question you ask or thing you look for during an interview? I care more about character than talent What's a current challenge? How are you dealing with it? Raising money during COVID-19 Share one code of conduct or behavior you teach your team. Honesty and owning up to our mistakes What is one uncommon standard of service you teach your staff? Lack of leadership on the floor in most restaurants. Not with us. What's one book we must read to become a better person or restaurant owner? Lessons in Service from Charlie Trotter by Edmund Lawler GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Tell their staff their doing a great job Name one service you've hired. Sculpture Hospitality Inventory Serivices What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? OpenTable Tock If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Be kind Learn empathy Be you Contact info: Email: [email protected] Instagram: @themontesilva Facebook: @MonteSilva Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Monte Silva for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my l

Jenny Blake (@pivotmomentum) is the founder of Pivot Method, a growth strategy company that helps forward-thinking individuals and organizations map what's next through scalable Pivot programs. She is an international keynote speaker, and the author of Pivot: The Only Move That Matters is Your Next One, Jenny also hosts the popular Pivot Podcast, which CNBC listed among 6 podcasts to make you smarter about your career, and Entrepreneur selected as one of the top 20 female-hosted business podcasts. Check out The Lean Startup by Eric Ries as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "What you can plan is too small for you to live." In today's episode with Jenny Blake we will discuss: If change is the only constant then we should get used to it To pivot we must drop what is not working and embolden what is working Pivoting is a skill and a mindset; it needs to be continuous The 4 stages of the Pivot are: Plant Determine what are your strengths? What is working? Determiner what is your vision? With COVID-19 you should have two visions: short-term and long-term Scan What strengths can do double-down on? What is your next move? Plan it out Pilot Try something out with little investment to test it out It can help you test the three E's: Do I enjoy this? Can I become an expert? is there room to expand? Launch Actually implementing your new direction Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Contact info: The Pivot Method website The Pivot Method podcast Get The Pivot Method by Jenny Blake here Instagram: @pivotmomentum Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Jenny Blake for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Californian, Denyelle Bruno is a graduate of the University of California, Santa Cruz, and the University of San Francisco where she earned a BA in Psych, and a MA in Organization Development. While in college she climbed the corporate ladder at Macy's, before being recruited by Apple to be a part of their retail team. Other career highlights include 2 years as VP of Retail with PureBeauty, 6 years with Peet's Coffee & Tea as VP of Retail Marketing, and Operation, and 3 years as President for Drybar. Today, and for the past 2.5 years, Denyelle has served Tender Greens as CEO. Check out Punchh as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Failure depends on when you end the story" In today's episode with Denyelle Bruno we will discuss: Psychology in hospitality Psychology of retail Living in chaos Bullies Going from slacker to badass boss Realizing that asking for help is better than thinking you know everything Vulnerability and self-awareness Importance of finding a company with a good culture fit for you How to retain customers in an oversaturated market You NEED a loyalty program Incentives COVID-19 best practices/advice - How do we plan for the future? Adaptability is key Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. cteristic you believe most contributes to your success? Confidence What is your biggest weakness? Ice cream What's one question you ask or thing you look for during an interview? What is your go-to karaoke song? What's a current challenge? How are you dealing with it? COVID-19 Share one code of conduct or behavior you teach your team. To speak up What is one uncommon standard of service you teach your staff? Not speaking from a script What's one book we must read to become a better person or restaurant owner? Setting the Table by Danny Meyer GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Eat at other people's restaurants Name one service you've hired. Cerge IT What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Dispatch by Olo If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Break the rules Failure is necessary You're gonna die anyway Contact info: Instagram: @denyellebruno Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Denyelle Bruno for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Learn more about Jonathan Plowright here. CLICK THIS FOR FREE ACCESS TO TYPSY STARTING MAY 2020 TO SEPTEMBER 2020 Key Takeaways Typsy is an online training platform for restaurants with videos and courses on training staff Typsy is free right now for COVID-19 training and methods untiL September 30th, 2020, find the service here Typsy has over 700 training videos on their site and always adding more Much emphasis on how to re-open rather than how to adjust to COVID-19 now You can upload your own training videos on Typsy if you have a unique situation to share with the community You can sign up as a business to give access to your team or as an individual Resources mentioned in this Chronicle: Typsy FREE COVID-19 services Submit your own training videos to the Typsy community here

College friends and FreeRange Concepts' founders, Kyle Noonan and Josh Sepkowitz have a combined 22 years of experience in the restaurant and hospitality industry, including hospitality management, operations, acquisitions, divestitures and new store openings for multi-million dollar concepts. It was 2010 when the pair decided to go into business together. After 2 years of planning and with only $50,000 they bootstrapped their first concept, Bowl & Barrel. 7 years later the duo has scaled into 10 total locations consisting of 4 unique concepts with the addition of Mutts Canine Cantina, The Rustic, and The General Public. Kyles first episode was 598. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "If you help other people get what they want, you will get what you want." In today's episode with Kyle Noonan we will discuss: Helping others is the heart of hospitality FRC generally opens 2-3 very large restaurants per year, employing hundreds of people Being first to market on a concept Mutts Canine Cantina was a brand new concept taking 5 years to fine-tune and develop it fully Membership models for restaurants FreeRange Concepts is all about "experiences" in their spaces FRC had no take-out model prior to COVID How do you create an experience with take-out The best to-go items are items that are good as leftovers Changing your menu to fit take-out while sticking to your brand The smart and savvy will survive and thrive Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Desire to take care of people What is your biggest weakness? Fearless, a little too fearless What's one question you ask or thing you look for during an interview? A sense of hospitality What's a current challenge? How are you dealing with it? Not knowing what the future holds Share one code of conduct or behavior you teach your team. Take care of the person next to you What is one uncommon standard of service you teach your staff? Create remarkable memories What's one book we must read to become a better person or restaurant owner? the Bible GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Listen to their consumer Name one service you've hired Champion Management PR Firm What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Tablee buzzers for tables connected to servers and managers If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Take care of other people Do your absolute best Smile Contact info: FreeRange Concepts website Instagram: @kylenoonan @muttscantina @therusticdallas @thegenpublic @bowlandbarrel Facebook: Kyle Noonan Twitter: @kylenoonan Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Kyle Noonan for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with

Learn more about Kristen Carrol here. Learn more about Pam Curry here. Key Takeaways You have the ability to sell your product on Facebook via Messenger Getting people up and running in less than 24 hours for under $200 This is your chance to communicate to your customers to NOT use 3rd party apps for delivery and only use your own New technology being developed within the industry on how to market to and communicate with your customers Resources mentioned in this Chronicle: Try the demo here. (contactlesspickup.net/demo)

Field Failing is a graduate of Cornell University where he earned both his B.A. and his MBA. After working in finance and failing to become a professional cyclist it was time to return to his passion for cooking. He filled the fridge in his New York apartment with brines and marinades and set out to make the perfect chicken. By 2012 he was confident enough in what he had to open Fields Good Chicken. 8 years later Fields Good Chicken has scaled to 6 locations through New York, NY. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Talent without grit is just potential. Talent with grit is unstoppable." In today's episode with Field Failing we will discuss: What is grit? How can we benefit from it when facing adversity We can let COVID control us or see the silver linings and make the best of it The importance of running a small company as if it is a large corporate structure Where following your heart early in your career gets you An excitement for ingredients Sustainable packaging for to-go orders "Giving a fuck" in a kitchen starts with the leader Actions speak louder than words in the kitchen Field worked in finance so we discuss it for a solid chunk of the episode Food cost What influences the numbers in a restaurant on the daily? Constantly push your brand and rebrand if necessary; don't wait! The importance of talking through your problems out loud even to someone who doesn't have the answers The need to scale healthy food Field is trying to make grilled and roasted chicken healthy and delicious Joining a restaurant group to get the funds to open Joining Aurify Brands Food quality is number one according to Field Don't say that you care; SHOW that you care You should always be working on your brand, don't settle, things change Motivated and happy people are just as important as food quality How is Fields Good Chicken adapting to COVID-19 Fields Good Chicken was one of the first NYC restaurants to start feeding healthcare workers for free Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Attention to detail. Being mission-driven and putting people first What is your biggest weakness? "Obsessing over details to the point where I latch onto the negative before seeing the positive." What's one question you ask or thing you look for during an interview? I look for ambition and drive. Ask where they see themselves in 5 years What's a current challenge? How are you dealing with it? Operational execution being perfect every time Share one code of conduct or behavior you teach your team. Be kind What is one uncommon standard of service you teach your staff? Friendly greeting, make the guest feel comfortable, friendly farewell What's one book we must read to become a better person or restaurant owner? The Good Job Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits by Zeynep Ton Chasing Excellence: A Story About Building the World's Finest Athletes by Ben Bengeron GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one thing you feel restaurateurs don't know well enough or do often enough? Use technology Name one service you've hired Hungry Studio for branding, design, and creative direction What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Meez - The recipe tool for professional chefs If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Family is most important Treat each other with kindness and put people first Take risks Contact info: Instagr

Learn more about Rory Balkin and Donut Digest here. Follow Rory Here: @donutdig Key Takeaways Rory and Donut Digest have created the Coronavirus Restaurant Response Plan We have pivoted and survived in our own scrappy ways and now it's time to take it to the next level Even though your food (donuts, eat.) may not be essential, you can still be of value to your customers and community Diminish your menu for higher margin We need to get creative in what we sell at this time Some pizza shops have created a "pizza subscription service" You cannot over-communicate your efforts to keep customers safe Websites, online ordering, gift cards, virtual products, online workshops, social media The response is no longer short-term, we can start planning our response long-term because this is undoubtedly going to last Resources mentioned in this Chronicle: Find the Donut Digest "Coronavirus Restaurant Response Plan" here. Toast NOW was discussed; find it here. Ordering.app is a new, easy way to order online BentoBox was also discussed; find them here. It'sOnMe App can be found here. Find Rory on almost all social media channels @donutdigest

Learn more about Sam Oches here. Key Takeaways Who will suffer more, small businesses or big chains? Big chains are down an average of 20% while small business crew at 70%-90% Small business have a closer-knit community to keep them afloat – utilize it Smaller operations have support and space to pivot We have bottomed-out, most-likely it gets better from here Dining rooms will not be full again until treatments or vaccines are available The labor pool and real estate will be much better after Resources mentioned in this Chronicle: Be a part of the conversation at QSR Magazine at qsrmagazine.com/tellus QSR Magazine's Fast Forward Podcast Email: [email protected]

Mike Behrend is a professional chef with more than 30 years experience in the restaurant business. With his mother Luann Singleton they owned and operated Lulu's Bakery and Café for 15 years. In January of 2006, they sold Lulu's allowing them to begin construction on Green, San Antonio's first vegetarian restaurant. Four years later they opened the first Earth Burger Today, Mike owns 3 Green Vegitarian Cuisines, 3 Earth Burgers, and 1 Eat Bok Choy. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: The fishing is best where others won't go." In today's episode with Chef mike Behrend we will discuss: Focus on being good and different rather than the best at something everyone else does Operating a 24-hour diner Owning a restaurant with family (mother in this case) Keep track of numbers to track your business The importance of finding the proper-sized restaurant for what you're trying to do and what you can handle with your team Do you want a line out the door or empty seats? Rebranding your restaurant. Should you do this? Why would you? Build your business as something you would sell later on. Keep the value high Becoming a vegetarian Creating a vegetarian restaurant in Texas in 2006 Garner gains on social media before you even open Surviving a recession How to thrive within a college town Sustainability Adapting to COVID-19 Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Be present, look people in the eye What is your biggest weakness? Too optimistic or too trusting What's one question you ask or thing you look for during an interview? Tell me about the last place you worked. If you let people talk they will tell you everything. What's a current challenge? How are you dealing with it? Keep a personal touch in an impersonal situation Share one code of conduct or behavior you teach your team. Slow down and really be present with the guest What is one uncommon standard of service you teach your staff? They have to be experts in what we do and sell What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM How To Win Friends and Influence People by Dale Carnegie Dave's Way by Dave Thomas The Fog of War: Lessons from the Life of Robert S. McNamara by James Blight and Janet Lang What's one thing you feel restaurateurs don't know well enough or do often enough? The more successful we see, the more distance between you and your crew. Your team has the answers. Name one service you've hired. TheCFOToGo for CPA - Brian Potts in San Antonio, TX What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Bentobox POS Homebase by US Foods - Labor management If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Be kind Be generous Give God the glory Contact info: DM Mike on Instagram: @thevegking Website: eatatgreen.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Chef Mike Behrend for joining me for another a

Key Takeaways Focus today is mainly on the Thomas Keller lawsuit against his insurance company Fine dining is being hit hardest in our industry; it's a business model that doesn't translate AT ALL to pickup only US insurance companies have approx. 800 billion put away for claims; that is nowhere near enough to fund the US restaurant industry during COVID-19 If you have "business interruption" insurance you should probably file a claim Most insurance policies have a window of time after the even before you can no longer file a claim; act quickly Many policies have a "virus exclusion" so be aware of that before you file a claim Use social media to gather public support Resources mentioned in this Chronicle: Email: [email protected] Here is a link to the AXS Law Group YouTube channel And more specifically a playlist related entirely to COVID-19 and the law

Learn more about Christi Christian here. Key Takeaways Things are moving so fast that ideas you had a week ago could be moot now More and more we are encouraged to eat takeout The 9 ways to market your restaurant Take your menu and scale it down to what people want the most and what can travel well Up your sanitation and show your customers that you are actually doing it. Hospitality first – it starts with the leader Day-specific promotion Create "boxes" for whole meals – valued price Alcohol promotions – package wine with other items – discount it – check state regulations Prepare for upcoming holiday events – promote them! Community – help each other out – we are all in this together Don't be afraid to seek out help Resources mentioned in this Chronicle: Check out www.contactlesspickup.net here An article about UV light use in commercial kitchens here and here

Interested in Toast as your POS? Contact me for an introduction! Eric at restaurantunstoppable dot com Learn more about Toast POS here. Learn more about Kevin Hamilton and the Toast POS leadership team here. Learn more about Chris Dimmick here. Key Takeaways Toast POS is free for the next 3 months Toast launched Rally for Restaurants with four main pillars: How to rally companies and individuals to help reduce restaurants' operating costs How do we motivate consumers to help support their local restaurants? Get the government's attention for help support small- to medium-sized businesses To recruit other tech partners to achieve these goals Rally for Restaurants aims at helping all restaurants; not just Toast customers Chris Dimmick is a Toast POS user who used the new services for online ordering/pickup for his bar Toast NOW is free and helps users transfer to online ordering, etc. Be aggressive about managing online presence with Toast Encourage your guests to use YOUR online ordering app and not other, more expensive third-party services Resources mentioned in this Chronicle: Toast POS website Toast NOW is free RallyForRestaurants.com

Learn more about Dr. Emily Williams Knight here. Key Takeaways CARES Act and how it works The purpose of hope and setting dates The restaurant industry is a 3-5% profit margin industry, we cannot survive on savings The June 1st deadline is unrealistic The industry needs a government plan to carry them through December AT LEAST Workers are incentivized to stay home for health, safety, and more money from unemployment (because of tips) but the CARES Act encourages employers to rehire staff by a certain date; these two mechanics conflict; it doesn't work. Many small businesses cannot access PPP loans With a PPP loan there is: no personal guarantee, no collateral, no test elsewhere which speeds up the process but limits options Before making decisions, talk to your accountant EIDL (Economic Injury Disaster Loan) loans are available as well Every state has a Restaurant Association that can help you specifically CARES Act is federal, it applies to all states If you opened your business after February 1st you are not eligible for PPP loans but you are eligible for a small business loan Your fear of changing your business model should be gone now, take this opportunity to improve your business Resources mentioned in this Chronicle: Texas Restaurant Association website breaks all this down for specifically hospitality industries Email Dr. Knight: [email protected] Chamber of Commerce website (specific to your area) SBA website Lobby for more money and more relief and extended deadlines here TX Restaurant Relief Fund Contact Information at Texas Workforce Commission Unemployment insurance support department staff: (512) 463-2236, (512) 475-0435, or (800) 628-5115; [email protected] and [email protected] Office of the Commissioner representing Labor: (512) 463-2829 or (800) 832-2829;[email protected]

Learn more about Jennifer Desrosiers here. Key Takeaways Go cashless if you can Whatever you do during the crisis should still align with your mission statement Let your mission statement guide you through tough decisions during the pandemic Feed healthcare workers if you can Pop Ups—are they safe? How do we carry them out? Resources mentioned in this Chronicle

Learn more about Aaron Colby here. Key Takeaways what complying with"The new normal" looks like. Adjusting to minimal staff and working from home. Being mindful of the shift within your business and making sure you're documenting these changes appropriate to remain compliant. If your employees are making 1 dollar less an hour making sure they apply for unemployment insurance. Are your people eligible for unemployment if they're fearful of working What the future may look like- from a lawyers perspective. Resources mentioned in this Chronicle: Davis Wright and Tremaine

Learn more about Dean Small here. Key Takeaways You must be positive and, dare we say, excited about the future You must have three strategies: short-, mid-, and long-term Short-term: convenience, restaurant-quality food via pickup, easy and safe as possible for the consumer, delivery plays a big role as well, keep your website up-to-date, Mid-term: reduce your menu, provide what people need, go towards groceries if you can Long-term: Q1 of 2021 is the light at the end of the tunnel; plan for that Resources mentioned in this Chronicle: None

Learn more about Peter Austen here. Key Takeaways People are cute g out what they don't need to do; that includes bars/pubs You have to adapt to lean operations Sell everything you have to your community What you do for your community will come back ten fold Do not forget those who do favors for you now (banks, landlords, etc.) Whether you stay in business is UP TO YOU

Learn more about Elizabeth Blau here. Key Takeaways Family meal best practices Employ waitstaff for deliveries Family style meals are economical Focus on what makes people comfortable Positive outlook is key Resources mentioned in this Chronicle: Postmates Grubhub James Beard Foundation- four resources and update

Chef Kelly Mullarney is a graduate from the CIA with nearly 40 years of experience working in, opening, and operating successful restaurants. Today Chef Kelly serves as co-founder and chef of Bruxie. Bruxie is responsible for the original Fried Chicken and Waffle Sandwich, and each unique sandwich recipe was developed by Chef Kelly. Today, there are seven Bruxie locations in California and Nevada, and 18 U.S. locations and 24 international locations in development. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "The mind is like an umbrella; it works best when it's open." In today's episode with Kelly Mullarney we will discuss: Open-mindedness Kelly got his start working for free in order to learn as much as he could Kelly recommends getting kitchen experience before entering culinary school Any experience, good or bad, is a valuable experience The importance of traveling and broadening your horizons Growth happens when you are out of your comfort zone Adaptability and evolution Bring solutions and not problems Take the stress for your team It's better to light a fire within your staff instead of under their ass Working with recruiters Franchising Creation of the Fried Chicken and Waffle Sandwich The pressure of fine dining Creativity can be taxing Branding The future of Bruxie Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Work ethic What is your biggest weakness? Overthinking What's one question you ask or thing you look for during an interview? It's about personality What's a current challenge? How are you dealing with it? Finding the right people Share one code of conduct or behavior you teach your team. Lead by example What is one uncommon standard of service you teach your staff? Exceed the guest's expectations What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM 7 Habits of Highly Effective People by Stephen R. Covey What's one thing you feel restaurateurs don't know well enough or do often enough? Listen If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Be kind Be open-minded Don't be afraid to fail but learn from the failures and learn to adapt (Bonus!) Find what makes you happy and be passionate about it Contact info: Bruxie website Franchising with Bruxie Email: [email protected] Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Kelly Mullarney for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

[Audio coming soon] Learn more about Katie Frank here. Key Takeaways Why hope is so important Be of service to your community Someone depends on you so be positive for yourself and everyone who you impact Hope for a more desirable future; it's UP TO YOU Have a vision for your future We need to rally, we can't do it alone Make a list of the negatives first and avoid them Figure out what success looks like in this situation A vision for you and your staff How to take phone orders quickly and efficiently Read back the order Pre-check and re-check and confirm upon delivery Accuracy, politeness, enthusiasm, go the extra mile Resources mentioned in this Chronicle: Zing Train to make your business better. Why Having Hope Matters The Power of Visioning During Transitions How to Give Great Customer Service Over The Phone

Learn more about David Denny here. Key Takeaways Most landlords are being helpful--talk to yours NOW For the relief bill states, you hire the same number of employees, not necessarily the SAME employees The reasons why insurance doesn't cover COVID-19 Some restaurants have created non-profits to feed first-responders Feeding those in need gives you goodwill which will last and keep you alive when this is over This is your chance to plan for the future now that CARES has passed Resources mentioned in this Chronicle: Denney Law Group Texas Restaurant Association Resource Page Davis Wright Tremaine LLP COVID19 Resource page

Dean Small is a graduate of the Culinary Institute of America, where he apprenticed for two years at Windows On The World. In 1985, Dean became Director of Culinary Development and Purchasing Manager at El Torito Restaurants, which operated more than 220 units and 12 restaurant concepts, with operations grossing over $420 million. In 1988, Dean founded Synergy Restaurant Consultants to provide innovation and efficiency strategies to restaurants and food manufacturers. Since then, Synergy has been a food, beverage, and operations resource to over 225 national restaurant chains and independent operators. Check out Jolt as mentioned in today's episode! Check out Enjoy as mentioned in today's episode! Check out ExpandShare as mentioned in today's episode! Check out Menuvative as mentioned in today's episode! Check out DELIVER-iT as mentioned in today's episode! Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "You only know what you know." In today's episode with Dean Small we will discuss: Most people are not born restauranteurs, there is so much you have to learn Working at Windows on the World, the busiest restaurant in the world Productivity, Motivation, high volume kitchen work Working for a Rockefeller How does skiing relate to restaurant hospitality? Cooking in a pineapple cooking contest High-end catering in Aspen Becoming the best caterer in a very busy ski town Failure based on uncontrollable circumstances Meeting challenges as opportunities The immensity you can learn from a massive corporation Leverage buy-outs and how they work Look for "white spaces" where services are needed but don't exist The 8 ways to become more profitable: Brand Positioning Guest Experience/Emotional Connection Management Team and Execution of Strategy Menu Innovation Off-Premise Cattering Labor Costs Food Costs Marketing Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services. Contact info: Email: [email protected] Synergy Restaurant Consultants Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Dean Small for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Learn more about Bruce Irving here. Key Takeaways Restaurants that show the customer the entire process of how pickup/curbside food is handled safely and successful Use social media to demonstrate that you are being safe with handling food to reassure them if you close you MUST stay relevant on social media If you are closed create a consistent online presence and talk to your customer base Go live and teach your customers how to cook Engage with your community online Plan your reopen now Resources mentioned in this Chronicle: Check out Bruce's online Pizza Summit here Email Bruce: [email protected]

Learn more about Matt Louis here. Key Takeaways If it's impossible for your restaurant to safely and efficiently turn to take and delivery, don't do it; close. Don't play games with public health; take this seriously If you feel uncomfortable operating amid COVID-19 concerns then don't do it Don't go forward with takeout/delivery unless you have solid plan; don't wing it Your staff could be in the most-at-risk demographic Matt is running a marathon on his treadmill as a fundraiser for his staff so…GET CREATIVE! Once again: Plan for WORST-CASE scenario Resources mentioned in this Chronicle: None

Chef Krimsey Ramsey graduated with a bachelor's in Petroleum Engineering from Louisiana State University --Krimsey also has her MBA From Texas A&M Corpus. After 5 years as a Petroleum Engineer, Krimsey had an extreme awakening and decided to change her life into one of positive activism through opening a restaurant. In 2017 Krimsey's Cajun Kitchen in North Hollywood, CA: The World's First 100% Vegan Cajun Restaurant, was born! Today, they'er about to go into their second location with their mission is to spread "Good Voodoo" for themselves, our Earth, and all our planet's inhabitants. Check out RestaurantOwner.com as mentioned in today's episode. Check out Episode 437 with David Scott Peters about menu engineering as mentioned in today's episode. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Krimsey's Pop-up Checklist Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "I remind myself everyday that I'm going to die." In today's episode with Krimsey Ramsey we will discuss: Recognize mortality Veganism Activism Be welcoming Lifestyle changes based on morals Women in male-dominated professions Working with family Second-generation spaces Stay small in the beginning so you can pivot Testing the market in festivals and pop-ups, farmer's markets How to break into a festival for a pop-up Testing your market in your back yard Costs and budgets in the early days Burning out in the early months of opening The importance of collaborating with others in your community YOU have to set up you employees to succeed Rating your employee's performance as a specific incentive to make more money Substance abuse as an escape from restaurant industry stress Today's sponsor: BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant's website. BentoBox is trusted and loved by over 5,000 restaurants worldwide including Union Square Hospitality Group, Eleven Madison Park, Gramercy Tavern, Lilia and more. Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? "Being myself and having that translate into the business." What is your biggest weakness? "Telling myself I suck too often." What's one question you ask or thing you look for during an interview? "Find out if they're engaged and connected." What's a current challenge? How are you dealing with it? "Focusing on one thing at a time." Check out Nir Eyal's book "Indistractable" as mentioned here 👆🏽 Share one code of conduct or behavior you teach your team. "Be transparent and connected." What is one uncommon standard of service you teach your staff? "Be playful and connect with guests. Have a good time." What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM Recovery: Freedom from Our Addictions by Russell Brand What's one thing you feel restaurateurs don't know well enough or do often enough? "Telling your team EXACTLY what you want." Name one service you've hired. David Scott Peters - Food and Labor cost tracking What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Google Docs If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Everyone go get a therapist Listen to people when they talk, put the phone away and be present Go outside more Contact info: Instagram @krimseys Thanks for listening! Thanks so much for joining

Chronicle # 28: Start rebuilding NOW! - Jim Laube & Joe Erickson- RestaurantOwner.com RestaurantOwner.com is giving owners and operators 90 days of FREE membership. Email Jim at [email protected] Let them know I sent you. Audio here Key Takeaway The resources the RestaurantOwner.com is providing its members. Understanding that we're in this together. Is April 12 a realistic time to get back to business? Plan for longer Hows the landscape going to change? Who will recover quicker? Larger operations or smaller operations? Resources mentioned in this Chronicle: RestaurantOwern.com/covid19 Email Jim or Joe to get 90 days free [email protected] [email protected]

Key Takeaway During hard times it's always amazing to see the unqique ways come together. Donald sayers created a way to tip bartenders and servers when you have a drink. Its called ServiceIndustry.tips Resources mentioned in this Chronicle: ServiceIndustry.tips

Find out more about Patrick Mulvaney here. Key Takeaways Dealing with mental health during these anxious times. Stepping up and being there for those in your community who need you. Patrick and Mulvaney are preparing 400 meals a day. Don't wait for funding, just take care of people... they'll take care of you. being mindful of social distancing while you serve your community. Holding family meals to maintain business culture. Using your unique skills and network to serve your community and farmers. Use this as a time to love, learn, and build each other up. We'll come out stronger. Resources Mentioned: None

Find out more about Jillian and Suerte here. Key takeaways Maintain culture by staying connected with your team while physically separated Suerte chose WhatsApp because it's less concerned with "work" WhatsApp and communication with your team allows you to get to know each other better and become closer while physically separated WhatsApp has a Coronavirus Information Hub on their website which makes this easier Suerte has a tri-weekly newsletter given to everyone on their team Suerte had to lay-off their staff so they are providing meals to those who got laid-off Suerte has decided to close temporarily in order to take care oft heir people first File a mass-unemployment application for your entire staff Keep up team morale as best you can during this time Resources mentioned in this Chronicle: WhatsApp group chatting Slack for group communication more related to work In the Weeds Facebook group (Austin Service Industry) Seasoned App

Key takeaways How their drive-through burger stand was up 39% Why Erica still decided to make the hard decision to close, despite the willingness of her staff to continue working. We ask, "Is it the socially responsible thing to stay open?" Staying in contact with your people via social media. Working ON the business during this slow time. Resources mentioned in this Chronicle: None

Raised in Cleveland, Ohio, Jason Berkowitz is a hospitality veteran dedicated to team development and operational excellence. Jason credits his Psychology degree from Michigan State University for helping shape his unique approach to hospitality and team management. His career spans more than 40 restaurant openings from fast-food to fine-dining. He's held a number of posts, including VP of Operations for Umami Burger and COO for Tocaya Organica. Today Jason serves as CEO and Founder of ArrowUp Training, a stylized safety, anti-harassment training and supervisory coaching n program for restaurants. Catch Jason's book Please Don't Sleep With The Host: And 49 Other Tips For Managing A Functional And Profitable Restaurant Check out Jason's previous episode: #703! Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Be nice." In today's episode with Jason Berkowitz we will discuss: The inspiration for writing the book The 15 Tips discussed today are: Be the best "YOU" that you can be Dress everyday like it's your first day of work Work like you own the place but remember that you don't Know the 5 things the owner checks when he walks into his restaurant Vibe Lighting Temperature Cleanliness Gross sales Know the difference between a "Wow" and a "Holy shit" customer Embrace the law of averages Please don't sleep with the host Embrace your staff's ambitions, support them Provide you new hires with proper training and materials Lower the bar Respect your chef and their kitchen Take care of your feet For every problem you kill, another will rise in their place People fire themselves The noose fits just as easily on the hangman's neck Today's sponsor: BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant's website. BentoBox is trusted and loved by over 5,000 restaurants worldwide including Union Square Hospitality Group, Eleven Madison Park, Gramercy Tavern, Lilia and more. Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services. Contact info: www.arrowuptraining.com Email: [email protected] Social handle: @jdberko Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Jason Berkowitz for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

Find out more about Rudy Miick here. Key takeaways You must confront your fear Hotels kitchens are also moving to pickup only The solution is not black and white Find out what you can do with the cash you have on hand Domino's is hiring 20,000 workers this week Everyone's sense of cleanliness and sanitation will improve The restaurants that give to and help their communities will come out of this better than they entered it Keep healthy while quarantined; eat healthy and stay active Resources mentioned in this Chronicle: Check out Rudy's and Bruce Irving's online Pizza Summit here Chronicle # 22: Have multip