Omni Talk Retail

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Walmart Expanding DFW Drone Delivery PilotFor the full episode head here: https://youtu.be/BJpkXIQqRtQThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Amazon Bringing Just Walk Out To HealthcareFor the full episode head here: https://youtu.be/BJpkXIQqRtQThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Walmart Deploying GenAI Search Across SiteFor the full episode head here: https://youtu.be/BJpkXIQqRtQThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed:Walmart’s new Gen AI search announcement at CESAmazon implementing its Just Walk Out technology at hospitalsWalmart’s Texas drone expansion plansCVS closing “dozens” of pharmacies inside Target storesAnd closed with a look at Sam’s Club’s brilliant new use case for computer vision, i.e. for exit receipt checksThere’s all that, plus grocery store spas, whether executives should give out their cell phone numbers, and the tech question Anne asks Google the most.Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Live From NRF 2024 Office Depot's Sr. Director Of Omnichannel Jonas Stillman joins Anne Mezzenga and Chris Walton Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Sam's Club's Chief Growth Officer Diana Marshall talking about their newly launched #seamless receipt check at exit, #personalization, #scanandgo, and more. Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Northern Tool + Equipment Chief Marketing Officer Frank CrowsonThanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Captana VP Pierre-Marie Rallu and Blue Yonder's VP of Retail Shannon Wu-Lebron.Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Wegmans Food Markets SVP of Technology and Data Smita Katakwar.Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Walmart Offering MammogramsFor the full episode head here: https://youtu.be/IeBVjU9IiQ8This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Starbucks Launching Bring Your Own Cup NationwideFor the full episode head here: https://youtu.be/IeBVjU9IiQ8This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Sizing Up Amazon's AI Fashion Fit TechFor the full episode head here: https://youtu.be/IeBVjU9IiQ8This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Amazon #JWOT Vice President Jon Jenkins.Jon Jenkins went into detail on their latest announcement deploying #JWOT for #healthcare workers, their #RFID-enabled #JWOT activations in stadiums like Lumen Field, and what the #retailindustry should anticipate from Amazon, and #checkoutfree experiences in the future.Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Prathibha Rajashekhar SVP Automation & Innovation, Stores & Supply Chain at Walmart .Prathibha talks #drone delivery, #esl deployment to 500 #walmart stores, and what we in the #retailindustry can get excited about in 2024 from the retailer.Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Stop & Shop SVP and Chief Marketing Officer Karen Mitchell talking about "Marty" the robot by Jabil, and the importance of taking into consideration the human side of #robotics.Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton are joined by The Vitamin Shoppe Chief Operating Officer Andrew Laudato.Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton, joined by Tractor Supply Company's SVP of Information Technology Al Lettera. Thanks to our partners at VusionGroup for making all our #NRF2024 coverage possible. Come stop by and visit us in booth #5420This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton are joined by AutoZone's Calandra Cleveland from their podcast studio inside the VusionGroup booth #5420.Thanks to VusionGroup (formerly SES-imagotag) for their support of all of our National Retail Federation Big Show Coverage.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Peloton Launching On TikTokFor the full episode head here: https://youtu.be/IeBVjU9IiQ8This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: If Instacart's Smart Carts Are A Smart Investment?For the full episode head here: https://youtu.be/IeBVjU9IiQ8This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Walmart CEO and President John Furner from their podcast studio inside the VusionGroup booth #5420.John covered Walmart+, what we can expect from Walmart stores this year, new fulfillment centers, and more.Thanks to VusionGroup (formerly SES-imagotag) for their support of all of our National Retail Federation Big Show Coverage.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

DICK'S Sporting Goods VP Scott Casciato LIVE FROM #NRF2024 witj Omni Talk Retail’s Anne Mezzenga and Chris Walton from their video studio inside the VusionGroup booth #5420.Thanks to VusionGroup (formerly SES-imagotag for their support of all of our National Retail Federation Big Show Coverage.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

LIVE FROM #NRF2024 Omni Talk Retail's Anne Mezzenga and Chris Walton with Walmart's EVP of Supply Chain David Guggina.Hear David discuss Next Generation Fulfillment Centers, Walmart+, and how he uses Gen AI as a management tool.Thanks to VusionGroup (formerly SES-imagotag) for their support of all of our National Retail Federation Big Show Coverage. Come stop by and check out the Omni Talk Retail studio in booth #5420.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Are we there yet? Is inflation over and finally coming down? Who the heck knows?And that is exactly the point – there is no way to be sure but there are things retailers and brands can do to maximize their performance amid these economic conditions.So we are pleased to announce that Ben Reich, the CEO of Datasembly, joined Chris Walton and Anne Mezzenga for the latest installment of Omni Talk’s Live Ask An Expert Series on LinkedIn to discuss the role pricing transparency across retailers and brands can play in everyone’s shared success.Chris and Anne went deep with Ben on:Whether the inflationary environment is cooling down and, if so, what it implies retailers and brands should do?Pricing transparency: what does it really mean and why is it so important?The finer points of pricing data collection, both from the perspective of one’s own data to that of one’s competitorsAnd, perhaps most importantly, they will discuss real-life examples that highlight the power of being able to correlate pricing and assortment size to performance by locale*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Eagle Eye CEO and former Tesco executive Tim Mason joined Anne and Chris to share his thoughts on how retailers can leverage customer data, personalized promotions, and new technologies to strengthen loyalty and drive incremental sales.In this podcast, Chris and Anne go deep with Tim on:The history of Tesco’s clubcardOmnichannel personalizationAI analyticsActionable tips on winning through customer relationshipsPoint-of-Sale integrationsOptimal product assortmentsAnd how to create long-term strategic retail partnerships*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne:Discussed Instacart serving up advertisements on its smart cartsSplit on Peloton and TikTok’s new partnershipLauded Starbucks for allowing customers to bring their own cupsDebated the merits of fit tech through the lens of Amazon's new fashion AI enhancementsAnd closed with another salute to Walmart for piloting mammograms in a Delaware storeThere’s all that, plus bifocal issues, Taco Bell chalupas, and why Costco should never get rid of its $1.49 churros.Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

We have all heard about the operational benefits of robots in stores but not enough attention has been paid to the impact they could have on the human side of a retail operation.Everyone from customers to employees could be impacted by robots moving down an aisle.It is a question no retailer should take lightly, and so we are pleased to announce that Stop & Shop Chief Marketing Officer Karen Mitchell will join Chris Walton and Anne Mezzenga for the latest installment of Omni Talk’s Live Ask An Expert Series on LinkedIn to share the successful and leading approach Stop & Shop has taken to make “Marty the Robot” an irreplaceable part of its store operations.Chris and Anne will go deep with Karen on:– Stop & Shop’s history and background with robotics in-store– How personalizing the robot with the name, “Marty,” came to be– What Marty the Robot does and does not do in-store– And, perhaps most importantly, how Stop & Shop came to understand that Marty’s success was dependent on its human touch*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Onebeat VP of Retail Strategy, Greg Arthur, joined Chris and Anne to share how leveraging AI for inventory optimization can help retailers maximize sell-through rates and profitability.In this podcast, Chris and Anne go deep with Greg on:Self-adjusting, short-term algorithms for granular inventory level predictionsAllocating the right inventory across stores and channelsReducing markdowns and carryover stock with data-driven replenishmentAchieving higher sales velocities and sell-through ratesStreamlining onboarding with quick proof of value simulationsReal Success stories of boosted sales and margins with less total inventoryThis video highlights smart approaches to retail inventory planning using AI and machine learning for better results.To learn more about Onebeat, visit 1beat.com*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode of the Omni Talk Retail Technology Spotlight Series, Chris and Anne discuss an innovative approach to improving last-mile delivery with Buncha CEO Bharat Pulgam.They explore how Buncha leverages scheduled time windows, refrigerated vehicles, and W-2 drivers to drive value, quality of service, and sustainability in last mile grocery delivery.Bharat outlines Buncha's milkman-style model, order aggregation technology, and white-label partnerships with retailers seeking reliability, affordability and delighted customers.Tune in to learn how thoughtful consolidation and scheduling could unlock a win-win for both consumers and retailers.*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: If Target Will Soon Have Some Explaining To Do Around TheftFor the full episode head here: https://youtu.be/gvA1lq3ngrAThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Google Releasing New Shopping Features For Holiday Procrastinators For the full episode head here: https://youtu.be/gvA1lq3ngrAThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: If Macy's Shareholders Should Take The Money And RunFor the full episode head here: https://youtu.be/gvA1lq3ngrAThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Amazon Prime Testing $9.99 Per Month Grocery DeliveryFor the full episode head here: https://youtu.be/gvA1lq3ngrAThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Walmart Expanding BNPL With Affirm At Self CheckoutFor the full episode head here: https://youtu.be/gvA1lq3ngrAThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, Chris and Anne discussed:Walmart’s bold and beautiful move to put BNPL via Affirm at self-checkoutAmazon’s confounding decision to test an additional $9.99 per month fee on top of Amazon Prime for grocery deliveryWhy Macy’s shareholders should take a hard look at their buyout offer on the tableGoogle’s second brilliant move over the last two months in search commerceAnd closed with a look at why CNBC may have gotten it right on the money when it questioned Target’s claims about theftThere’s all that, plus tastes we would rather eat than drink, DNA data storage, and an allusion to Vera Farmiga in The Departed saying why “honesty is not always synonymous with truth.”Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Undoubtedly, 2023 was a year of retail challenges – inflation, shrink, sustainability, and, let’s also not forget, the always increasing demands of the everyday consumer.But, at the same time, 2023 was also a year of extraordinary technological breakthroughs, with AI, and particularly GenAI, showing us new ways to run our operations and inspire our end customers.So we are pleased to highlight the juxtaposition of these two ideas with Philippe Bottine, CEO North America, SES-imagotag. Philippe joined Chris Walton and Anne Mezzenga for the latest installment of Omni Talk’s Live Ask An Expert Series on LinkedIn to discuss how this confluence will shape the evolution of physical retail stores in 2024.Chris and Anne go deep with Philippe on:– Which macroeconomic factors he predicts will most impact retail in the coming year– How he thinks AI will impact store operations– How he predicts the role of the store associate will continue to change and evolve– How he believes technology will further shape consumer expectations– And, perhaps most importantly, why, amid everything, Philippe sees physical stores becoming the focal points for a more sustainable economy*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: 2024 Top Retail Headline PredictionsFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: 2023 Retail Concept You Wish You Had In Your Neighborhood But Don'tFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: 2023's Retail Headline That Made You LOLFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: 2023's Best New Retail PartnershipFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: Best Strategy Move From A Struggling RetailerFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: Retail Headline You'd Most Like Turned Into A MovieFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Get an inside look at the Manifest 2024 supply chain conference happening in February in Las Vegas. Tanzil Uddin, SVP of Production at Manifest, joins us to highlight keynote speakers, programming tracks, exhibits, and networking opportunities at this must-attend event for end-to-end supply chain professionals.With over 300 exhibitors, 40+ supply chain CEOs and CSCOs presenting across 3 days, and 5000 attendees from 50 countries, Manifest 2024 is shaping up to be a premier gathering for those in logistics, procurement, manufacturing, transportation, warehousing, and more. Don't miss special kickoff summits, innovation showcases, a dynamic expo hall featuring the latest technologies, plenty of networking, and more reasons why Manifest Vegas has doubled in size since last year.Register today at www.manifestvegas.com/OmniTalk*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: 2023's Most Overhyped Retail TechnologyFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: Retail Person Of The YearFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: Retail Technology Of The YearFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: Retail Headline Of The YearFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown gave the award for: 2023's Retailer Of The YearFor the full episode head here: https://youtu.be/PVSuISOz41kThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle,, David Ritter and David Brown, from the A&M Consumer and Retail Group, stopped by to help Chris and Anne hand out this year’s retail awards.All told, they gave out awards across 10 categories and also made some predictions for 2024, including:Retailer of the YearHeadline of the YearRetail Technology of the YearRetail Person of the YearMost Overhyped Retail Technology of the YearRetail Headline You Would Most Like to See Turned Into a MovieBest Strategic Move from a Struggling RetailerBest New Partnership of the YearMost Laughable Headline of the YearRetail Concept You Most Wish You Had In Your NeighborhoodSo give this week’s podcast a listen, tell us what we got right and what we got wrong, and be sure to share your thoughts on social media, too!Music by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Automation, empowerment, and illumination – those are the three words we would use to describe GenAI’s impact on retail customer service in 2024 and beyond.So Omni Talk is pleased to announce that Michael Connor, the Global Head of Consumer Goods for Amazon Web Services, and Shannon Flanagan, the VP of Global Industry Strategy for Retail & Consumer Goods at Talkdesk, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide their expert opinions on how retailers and brands should approach the application of GenAI to customer service.Collectively the four of them went deep on:Talkdesk’s latest research findings on customer service and Generative AIWhom GenAI will impact the most – the retailer, the customer, or the service agent?Where we can expect GenAI to find its most immediate applications within retail and brand customer service operationsAnd, perhaps most importantly, what, if any, roadblocks retailers face in adopting GenAI and how they can overcome them*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy