Diagnosing the Aftermarket A to Z

Control What You Can Control with Haakan Light Recorded at the 2022 NAPA ExpoThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

It seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I'm joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Key Talking Points As a business owner, can you put the shoe on the other foot when you are the customer? The efficiency of motion- moving with purpose Matt's daughter as a waitress- looking at every table as an opportunity to make money on tips Be transparent and observant Coming soon: Godfather Episode! Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. More Time. More Profit. Transform your shop at getshopware.com/carm

Technician Pay, Tools, and Taxes with Hunt DemarestTechnicians want to know how their personal taxes and tools purchased for work are managed on your tax return. Flat Rate vs. Salary + IncentivesTax consequencesListen To Business By the Numbers Podcast with Hunt Demarest HERE.Hunt's Company Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online : www.paarmelis.comThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

With Lester Kovacs from Dorman at NAPA Expo 2022Lester Kovacs is Director of Ideation at Dorman. He has spent 18 years at Dorman.The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Watch the Video: HERE We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures. Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps’ 28th year competing in the sport’s professional ranks. Category: NHRA Funny Car Sponsor/car: NAPA AUTO PARTS Crew chief: Dean ‘Guido’ Antonelli, John Medlen Career best points finish: 1st (2016, 2021) Career event titles: 68 (Funny Car: 67; Top Fuel: 1) Career final rounds: 131 (Funny Car: 129; Top Fuel: 2) Career No. 1 qualifying positions: 29 Career best elapsed time: 3.837 secs, (Reading, 2019) Career best speed: 339.28 mph (Reading, 2019) On the Internet: twitter.com/RonCapps28, facebook.com/RonCappsFC, Instagram.com/RonCapps28, NAPAonline.com, NHRA Key Talking Points What people forget- NAPA isn’t a chain or a franchise; it is owned by people in your neighborhood. His dad was a dealer technician- he was his dad's mechanical assistant Told team owner last September he wasn’t coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022 2022 marks Capps’ 28th season competing professionally in the NHRA (first event: Phoenix, 1995) One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories “I was in my mom’s belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race. “I’ll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How’ song and was shaking her head as we do in the commercials “You can’t win the Kentucky Derby on a mule.” Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful. Advice for son- get a basic business degree Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc) 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower 300 mph+ in a quarter mile 0 to 100mph in 7/10 of a second in 60 ft His wife is involved in the business- invoices, insurance, etc “Crash course to be an owner…but you can do it.” Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com <img...

Why Aren't We Mimicking Other Skilled Trades for Apprentices?Talking Points:Attrition of apprenticesNo taking newbies under wingsOther skilled trades have a historical cultureThey succeed, WE succeed.The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Keyed Up About the Keys to Key with Andrew Sexton, DLC Key Programming. We are talking about :Key CuttingImmobilizer diagnosticsEEPROMThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Technicians Communicating With ClientsClients provide us with our livelihoodsOur imageKnow, Like, and TrustAppreciate and respect clientsThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Economics with Dr. Joshua RosenbloomWhat kind of service are we What competitive market are we inWhat are the advantages of knowing Use of game theory to predict outcomesThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Observations from a Family Vacations Time...our most valuable possession/commodityKeep our eyes and ears open for lessonsCan you turn tables or put the shoe on the other foot?Being a consumer sometimes sucks, what are you doing about it?The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Over Romanticizing the Diagnostic Process with Paul DannerOver complicating testingDown and dirty testing often is more efficientRaising up the professionImportance of learning the basics and applying themThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Overcoming the Loss of a Child: Finding a Silver LiningThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Flashlight Diagnostics with Tanner BrandtOpen your damn eyes!Visual inspections far too often...err...overlooked... almost an oxymoronA/C system sight glass???Invest in flashlightsIs the idea of a visual inspection too narrowThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

We’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview.&nbsp;Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTubeMatt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes&nbsp;HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to ZChris Cotton,&nbsp;AutoFix Auto Shop Coaching&nbsp;and the&nbsp;Chris Cotton Weekly Blitz PodcastKey Talking Points Think of it as information gathering.&nbsp; We think nothing of gathering information to go about repairing a vehicle, be it a customer interview, service information search, or data collection via a scan tool or scope, or meter.&nbsp; It's getting more and more common to ask clients for reviews.&nbsp; We want good reviews on our sites, or on Google or Facebook and we want bad reviews to go to us immediately so they can be rectified and hopefully earn a "good" review. People leave people, not companies Winning sports team- winning is a salve for everything If a soon-to-be or former employee just doesn't want to talk to you about their time with you, it may be a sign that your "open door policy" isn't nearly as open as you thought. Your role in an exit interview, as the owner or manager, is to shut up and listen.&nbsp; Ask questions.&nbsp; The only statements you really should be making is maybe clearing up real misunderstandings, earnestly asking questions, and thanking them for their time with you working AND talking to you.&nbsp; Take the information and try very hard to look at it purely at face value, and then after a day or two or a week, come back to it and try to put yourself in their shoes/boots and read between the lines.&nbsp; Don't let your imagination get too crazy, but with those two perspectives, you should be able to extract information that is true and applicable to improving your business and work environment. There are not enough exit interviews done We value customer reviews why not employees on an exit interview The company should have a formal policy regarding exit interviewing. Must have a policy and or procedure. The same list of questions for all departing employees etc.... Not emotional.....hard part about smaller businesses is that the direct report usually does the interview, if at all possible have a neutral party conduct the interview, you can even outsource it if it fits in your budget to do so&nbsp; if you think of this in marketing terms this is a retention tool, not an acquisition tool. You need to listen to the employees as they leave and then think about your current employees, how can you use the information gathered in order to keep the employees you have top 2 reasons for leaving repair shops is lack of accountability and employee not knowing what their future holds/training plan or lack of one. Connect with the PodcastAftermarket Radio NetworkSubscribe on YouTubeVisit us on the WebFollow on FacebookBecome an InsiderBuy me a coffeeImportant BooksCheck out today's partners:More Time. More Profit. Shop-Ware Shop Management getshopware.com

Sean Medbury on Jiu-JitsuIntroduction to Brazilian jiu-jitsuLessons on the mat to the bayLearning about comfortThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Are You Positive Deviant?Matt tackles the idea of learning from positive deviants - positive deviants are used in finding solutions to complex issues - don't forget to learn from other's successes - the power of attitude - longterm thinkingThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Brin Kline joins me to talk about:Appreciation and acknowledgment.Expectations of perfectionTrying to stay aware of the needs of clients, employees, family, and the businessOperating in a competitive marketPerformance review (future show)The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Jim Kemper on Catalytic ConvertersThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle FanslowPart 1 HEREThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Preception is RealityBuild Up our young talentConsider teachingLink to What the Aftermarket Can Learn From Professional Wrestling Part 1 HEREThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Building and Managing Your Training CollectionWith guest Carm CapriottoInvest in yourself.Don't think you can't learn from the same class, different instructorThere is value in continuous and even redundant trainingBe sure to bring your training resume to a prospective job opportunityAsk the potential new shop of their commitment to training.Training Resume Ideas:For Technician to include in his/her resume:Tech NameClass TitleDate of ClassVenueSponsor of trainingTime investedThe Trainer(s)My rating of the trainingNote to selfShop working for at the timeCost of trainingWho paid for trainingTraining Resume for Shop Owners:Technician nameClass TitleDate of Training EventVenueSponsorLength of classTraiiner nameTech's Rating Level (1-5)Cost of trainingWho paid?The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

A very candid discussion from Matt and Brandon who have each gone through a divorce. They speak about their struggle and anguish over decisions that were made and not made. This is a very honest and transparent discussion among peers.The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

The Karate Kid was told to close his eyes and picture the Bonsai tree, essentially in your mind, picture the perfect tree.Get down to details, picture this tree in your mind. And now. Open your eyes and start clipping, clipping, and tying, make this tree look like your, you know, what you had pictured in your mind. And Daniel says something to the tyranny of how will I know what's right. And Mr. Miyagi responds, if it came from you, it's going to be.You could be ultra-focused on one specific area of auto repair. One idea would be diagnostics. Like I want to be a diag tech. I want to, I just want to diagnose vehicles.&nbsp; So maybe to get better focused on the idea here of the bonsai tree is.Maybe i's worth your time to close your eyes and just think about where you want to be. What, what do you want to do? Where do you want your career to head in what direction would you like that to be? And maybe it's something very specific. Like I want to be the best alignment. In town. you know, I want to make this much money or maybe not even a dollar a month.Maybe it's; I want this lifestyle, you know, own a shop. Close your eyes and think about what it is you're after. Where would you like your career to go?Maybe you need to add training. Maybe you need to add reaching out to a network or join a network. Maybe it's adding friends, it's a change of venue. Maybe it's not, maybe it's a conversation.&nbsp;Listen to the episode with a Dutch Silverstein we talk about that you can't sit there with your mouth shut and assume they're going to the shop owner or manager is going to figure out what makes you tick.Dutch Episode HERE.The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Zero Turn Mowers - What Can We LearnMore blade timeMakes lawn maintenance quicker and more efficientUse the principles of the Zero Turn in our shopAre we taking too many stepsAre we looking for tools and equipmentDo we need to duplicate often used equipment so easy access?The bigger the shop the more walking to find things is wasted.Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond.Need bulbs to insert a load on a circuitThat's a visual representation that the current control that's the best.&nbsp;Frame rusted-out conditions are a challenge. Frames can lose ground.Sean: That's what I like about electricity. It plays by a set of rules that have to be, and as long as you understand those rules, you can winSean: Is it just voltage? Is it data, or is this for an output? Is this something that's doing work? We've got to treat it differently. We've got to test it differently. That's where the choice comes into play, but you got to understand the purpose of the circuit before you can do thatIf we're looking at a fuel pump and we're cycling on and off on and off with a key or with some sort of a device, or a switch. Where we hit the fuel pump a few times to start it spinning that if it's rated for, we'll just say, it's fused for 20 amps, you'll see spikes 40 amps, no problem over and over and over and over and over and over.Because the fuses don't necessarily blow from the actual amps. It's the heat. So I need some time, which I know that statement kind of sounds almost like an oxymoron, but it needs time to build up the heat to blow. Heat blows a fuse heat created by the current flow, and the current is not there long enough to pop the fuse. So a lazy test, you want to replace a fuel pump or you're suspicious of a fuel pump got low pressure, and you want to verify power feeding grounds. If you're lazy like me, you're not raising the vehicle up and checking for power feeding ground at the fuel pump connector. You're taking your low amp, current probe in your lab scope, and you're hitting the fuel pump over and over and over.Don't do it just once or twice do it like 20 times, 30 times, just bang, bang, bang, bang, bang, bang, bang.Do you really think there might be a bad ground to the frame rail? Probably not. That's a great way to look at it is to really, really stress that circuit.We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond.&nbsp;So the heat that's developed in a conductor, like a cable or wire or a fuse.I learned so much about just sitting for a few minutes in the driver's seat with the scan tool and looking at data and looking at pertinent data and just kind of thinking about how, how it works.Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan BryantWhat Nathan thought he was going to do, wasn't how it worked out when he opened his shop.He was doing brakes for soccer moms and had very little diagnosis.His first two years were challenging to say the leastHe thought he knew how a shop worked from a mangers perspective. It is different when you are the owner.When you are the owner, nobody stops you from making bad decisions.He realized he had to get his ego out of the way.Things change, not for the better or worse; they changeThe change that happens when you go from being the technician to being the service writer. Or when you go from being the service writer to the service manager. Or when you go from being the technician to the owner. And then all of a sudden, you're the technician, the service writer, the service manager, the janitor, the accounts receivable, the accounts payable, the bookkeeper and the repairman.I will pay good money for people that can do things that I can not do.&nbsp; Web design, my lawyer, my accountant. These are people that can largely charge me.&nbsp;It's more education. Management classes. It's getting them to places like Vision KC&nbsp; where they're going to learn something,I was talking to a person who's the head of Lincoln tech. And she was saying we need to start talking to kids in the sixth grade about becoming auto mechanics.Nathan and Matt love to solve puzzlesSolving problems are funAnd if we can get that across to, you know, six, seventh, eighth graders, you know what, maybe we get somebody excited about this because the jobs, are not the same as they were 20 years ago, it's not anywhere near as dirty, and it's not anywhere near as greasy.&nbsp; We get to be software engineers sometimes now.The key of everything is education, and we need to educate ourselves.&nbsp;We let things build up because we are afraid to confront them. When you do you have to be willing to hear things you may not want to hear, which could be criticism of you, and you must be willing to accept it and then decide if it is valid. You may own part of the problem.Many people are not comfortable with conflict and dealing with your shortcomings.&nbsp;Clear lines of communications and job expectations, both ways, are necessaryThanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Follow the Money - Inspiration from Mike RoweMike Rowe of Dirty Jobs fame has a lot of good advice.One of them that I liked, but aimed at young people is, to show up early, stay late, keep your eyes open your ears open and your mouth shut work hard. Get. And become indispensable. I think that is really, really, really good advice. I don't think it gets executed nearly as well as it should. I think our society is breeding you know, a certain level of entitlements and they're not alone.Just the ones coming into uh, the auto repair profession are not the only ones that are feeling entitled and it isn't just young people.The whole point is when Mike starts taking a high-altitude view of dirty jobs that, you know, over the course of the year, Something becomes very apparent to him, not to us as the viewersOne of those is most of those people are millionaires, meaning that the owners of those businesses.&nbsp;And that's kind of the moral of the story. It really is. And I guess this is a quote that he has said aimed at young people, don't follow your dreams, follow the money.Your competition, pretty much all service, the same car lions do pretty much all the same type of work. They all have tire machines. They all have tools and equipment to do, you know, brake services and all that.&nbsp; One, maybe two scanners, aftermarket.&nbsp;&nbsp;The difference as I'm thinking about this, follow the money,&nbsp; do stuff that nobody else wants to doAre you working on Volvo, Mercedes, Audi, Land Rover? Many in your market do not want to touch them.Do all shops in your area know you work on them?Do you have a large lift that can hold a Sprinter van? Are you the go-to shop for that?Do you have factory scan tools?Are you environmentally friendly? If yes does the marketplace know that?Are you a timing belt/chain specialist?Are you doing stuff that others do not want to do? ‘Follow the MoneyThanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

We compare the automotive to health care. Ever think of comparing us to Chef’s or Cook’s?I'm watching an episode of a master chef with my daughterThe speed, efficiency, economy, and emotion that these professional chefs displayed and the contestants could not keep up was very glaringly obvious.The fastest texts that come to mind that I've personally witnessed. And I mean, I know some are just insanely fast out there, and I've never seen them work, but the ones that I've seen firsthand, and it's not the terrible many, but the ones I've seen, that's the other thing. They work soul clean.Everything laid out in a certain way is very orderly, which helps proficiency, efficiency, and quality. That's exactly what I was watching on this cooking show.You do not have to have a license to be a chef. Education helps, and of course, experience helps.&nbsp;But you can go into a hole-in-the-wall restaurant, have a brilliant cook back there, and have a great steak.A brilliant chef can go to a hole-in-the-wall shop and have a very smart or capable, skilled technician work on their vehicle. And you would never know other than maybe Google ratings or Yelps or something of that nature and word of mouth, or randomly right.&nbsp;And if you had good luck. it's five years, and they are your mechanic, and they've always come through for you, and you're referring people to them.There is a difference between shops with different labor rates, like steak restaurants.If you have the investment in the facility, people, tools, and equipment, why not be sure your customer understands that they are getting quality, just like you’d get at a high end restaurantWe often compare ourselves to the health care industry.&nbsp; Maybe thinking about quality food and customer experience at a restaurant will help us better explain and relate our pricing and services to our customer.Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Matt Fanslow and shop owner Dutch Silverstein speaks to techs about Jobs, Wages, and OpportunityYou need a record of your achievementsTechnicians need to show up on time for work, 15 minutes earlyHave very few comebacksYou are reliable.Know their production numbersIf they go shopping for a job, be able to substantiate to their new employer their productivity numbersAsk prospective employer and see proof of production hour opportunitiesSignificant other: dinner with and a shop tourA technician should have his attendance ready to show the prospective new employerThe intangibles are you're going to be increasing shop performance, increasing shop.&nbsp; Standing in the community. And so far as reputation, the tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.The tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.&nbsp;&nbsp;&nbsp;Often can knock back 60, 65 hours a week. That's great. That's wonderful. Be willing to show pay stubs to prove that.Trust is earnedOwners should do reconnaissance to find top techsIf you had to get your car fixed where would you take it or have it servicedDo you know if a shop is focusing on:Transactional vs Relationship businessAdvocacy vs salesmanshipVolume-based vs one that isn’tCar count or average repair orderYou should ask what the gross margin is on labor in the shop along with the posted ratesNot hard to figure back if you can fit into the shop’s wage scaleYou should ask about the marketplace they pull customers fromThe research should already be done to discover the average income level. That will help prospect understand the labor rate&nbsp;&nbsp;&nbsp;&nbsp;Ask to see work orders to see what type of work they are doing and the hours per ROHow many hours are your techs turning per day? The owner should have average ROIs the shop busy?How is the shop equipped?Do they do training?Is there high turnover?How long have your techs been there?When leaving your current shop to go to work for Shop ‘B’ and your current employer will match your offer, don’t get righteous indignation until you understand the facts (reasons) behind the offer.Understand what the owner is going through and talk as civil peopleToday technicians have leverageKnow where you are based on common numbers. What is your value?Dutch believes there needs to be a concerted campaignThis is not your dad's Oldsmobile. You’ve got to be smart to repair today’s vehiclesBeing a technician is not a consolation prizeThere have to be practical testsStandard set and need to be metSide work should stop to make room for better payUnfortunately auto repair is a commodityCan you afford ADAS equipmentCan you afford to hire rock star techniciansStop the march to the bottomTechs can earn what they want to earn if they know how to ask for it, to receive the value. Techs have to know the numbers so they have a better understanding of their place in the shop and the marketThanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https:

Liz works with her husband Keith Perkins in L1 Automotive Diagnostics and Programing, Tulsa, OKThey also operate the L1 Automotive Training Company www.L1Training.com.They operate 3 mobile vans and have a brick and mortar shopShe learned to be a diagnostician from the ground upLiz loves programingShe continues to train even though she isn’t in a truck on a daily basisShe is doing ADAS calibrationsThey do a lot of work for collision centersThe mobile diagnosis business is growingWorking on Work-Life BalanceLiz and Kieth have a strict schedule to spend time with the children and devote time to the businessThanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

RE-RELEASEMatt Fanslow&nbsp;is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.&nbsp;His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes&nbsp;HERE.&nbsp;Key Talking Points:Look outside the industry to learn how to successfully promote the industryMatt takes a big leap and ties a concept of promoting professional wrestling to the aftermarketMain champion could make other champions look badIt made more sense to build the other guy up to help all players and build their performance group and have the fans appreciate all wrestlersWe have a choice not to run a competitor shop into the ground. Help build them upYou may have more training, one piece of equipment that succeeded in repairing the shop.You may be a better shop but there is no reason to put another shop (player) down.You win, the customer wins but do not trash your opponent.&nbsp;A special thanks to Matt Fanslow for sharing his passion – For The Record.Books mentioned in the content library&nbsp;HERELeave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.Check out Matt's own podcast HERE.&nbsp;Be socially involved and in touch with the show: Facebook&nbsp;&nbsp;Twitter&nbsp;&nbsp;Linked In&nbsp;&nbsp;Email&nbsp;&nbsp;Events&nbsp;&nbsp;Instagram&nbsp;&nbsp;Speaking

Matt and Paul talk about their long friendship and that battle of work/life balance. They go back a long way from the start of IAtnHe started in 2012 doing video’sScanner Danner started by putting up content for his students and it exploded from thereHe started shooting crude video’s and there was no term like ‘YouTuber’Paul does a lot of good process stuffPaul does not look at other Youtubers to keep his own genuine styleHe is subbing at his Rosedale (got to verify spelling - pull from episode I did with him)&nbsp; tech to help them out because of COVIDLoves teachingFiguring out life balance while working from homeBeing Present and having a presenceHe loves to help people with their carsGrandparent now. Life is changingYou must be active in working on your relationshipHis audience wants to fix carsHe has a default to stop and fix cars, but Paul sees no end in sight.Our industry does help each other.Enter Eric’s link to RR 192Enter LINK FTR 050 What the Aftermarket Can Learn from Professional Wrestling - Matt FanslowA 1986 Mustang kicked his but and he created a 3 part series on it, coming out soonHe sees one out of ten of his students missing the basics or paying enough attention to their training. A commitment is missingPaul went to Linder TechPaul partner’s with AES WaveThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Do we do enough exit interviews?Why or why not?What can we learn from them?Put your ego away and realize this is a great moment to learn about you and your companyTake the employee that is leaving to lunch, even if it hurts, listenUse exit interviews to improve your company and selfThe show is sponsored by NAPA Auto Care napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What Drives You to Be the Best You Can Be - With Justin MorganJustin MorganLMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT Technicians portrayed in moviesMatt has had a rash of trouble vehicles latelyWorking on a Dodge transmission issueHe always worried that he is going to get a car that is going to kick his buttAsking for help inside your network. It’s OK.When you ask for help be sure you’ve done your due diligenceMatt hates being wrong. But he doesn’t have to be right.There is inner turmoil when you can’t figure out a problem. You’ll stay late and let it consume you until you figure it out.The show is sponsored by NAPA Auto Care napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Scott Alton - From the Clients Point of View - Matt Fanslow Diagnosing the Aftermarket A to ZMatt grade school friend who is also a customer of hisMatt has a photographic mindOrigins of life, music, and euchre (the card game)Scott sees or perceives that the people working on his vehicle are competentDress says a lot about competencePersonal appearance, alsoFormulate an opinion if you trust the shopOverall look of operation, clean, organizedA professional look gives confidence to trust Certification on the wallReviews on the wallRead reviewsWhen meeting a client for the first time we ask for a certain level of trustConsumer: How does it feel to find that shop you can trust?I client knows someone at the shop they are more likely to trustUsed Car Salespeople are going to have all this spin that they're going to give to me. And so you know, a used car salesman, unfortunately, Is linked with your profession in a lot of ways.The client must determine if the service advisor or technician is spinning large as a used car salesman wouldWhen you go to the doctor, you can get a second or third opinion. That's a little harder when the thing you need to get you home is you know, possibly debilitated and not able to get you home if you broke down away from your regular shop.Capabilities and equipment drive price of jobs no matter what size they areCompensation plans, benefits, investment in training drive margins/priceThe show is sponsored by NAPA Auto Care napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.meDo all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?A mature leader follows joy and not fearMany managers never received the positive vibes from happy customers, and only get called in when there is a problemWe need to take steps to be sure our ‘locker room’ is not toxicChris book recommendations:&nbsp; UnaffendableAnything that deviates from a mean is surprising&nbsp;On a normal day, there may not be anything surprising&nbsp;You may not be able to solve the world’s problems overnightYou can’t have too high expectations from young techniciansThey are going to cost you moneyAre we grateful for every opportunity from every customer to solve their problem?Affirmations are very important for change to fix any self-doubtKnow thyself. What bring you joy?Matt loves to solve puzzlesBah Humbug!Entrepreneurs work a lot and love new thingsChris finds joy in opportunitiesWe are competitive. We like to winThere are things we can keep up with as long as they are not conjured up by the competitor or via social mediaWinning is OK. It is how you win that sets you apartIf you don’t find joy in your backyard, you may be looking through the wrong lensesDorthy and the Wizard of OzBay WatcherLooking at productivityHow can data help improve our productivity and remove obstaclesIt is not all about just replacing parts today but being sure that the system is connected and back to full function&nbsp;Speed doesn’t necessarily mean good. Comebacks need to be measured&nbsp;&nbsp;We don’t document anythingPhoto’sBeforeAfterAll around vehicles, dashDocument, Document, DocumentOwners have the right to charge what it takes to keep the business running and profitable&nbsp; The show is sponsored by NAPA Auto Care napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Matt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice.A very serious topic for everyone in the aftermarketSomewhere in the neighborhood, one in five and one in four adults have mental health issues or concerns and are going undiagnosed and untreated.Concussions can cause issues with mood.We’ve seen this amplified in professional sports like footballThese types of injuries can be cumulative (Head Injuries)Head injuries take away from your resistanceThere are alternative treatmentsFind an adaptive strategy for your mental healthExercise is good to improve your mental healthAnxiety and mental health are relatedTalk therapy is an optionThe key is to connect with the therapist. Finding the right fit.They can give you tools but you need to take the responsibilityLike addiction, you have to decideThe tool truck can give you a tool, but you need to use it to have value to you.Stress and anxiety can come from the challenges at work.Fixing people and fixing cars can have parallels.Deep breath in front of a customer may have them calm down. Like the yawn response.Many people in your world may be struggling with mental health and/or anxiety issuesGet help from NAMI.com&nbsp; &nbsp; National Alliance on Mental Health IssuesDon’t fear being aloneCranial Electro Stimulation worked for HaakanEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to ZHe holds some records in basketball that may never be brokenHe was a scoring machineHe was not naturally talented but was 6” 5”He came up with his own drillsHe was doing things back in the 60s and 70s ahead of his timeHe spent time training, studying and working out, and challenging himself to get betterHe never had any god-given talent that would have made him like LeBron James or Michael JordonHard work can pay offPerfect Practice makes PerfectJournal your thoughts, ideas, intuition take-a-waysYou have enough talent and natural skill to be the best or become really good at what you doHard work, attention to detailFocus in the right direction, the right area, can be rewardingFind mistakes and inaccuraciesFind ways to train yourself betterDon’t need to work fast but smoothly. Get economy off motion.Link to Matt's Journaling Episode on Remarkable Results Radio HERE.

Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to ZI taught a PICO scope class and had a few observationsSome owners/managers were present with their techniciansSome owners/managers were amazed at what the scope could do for themOwners should not ignore business management classes at the expense of technician trainingGreat chance to learn what other shops are doingDo owners who started as techs become more willing to invest in the back of the house vs the owners that came from outside the business or from the service counter? Are they more willing to spend money on the customer or systems than the back of the house?It is important to cross-train and get management more involved in the value of equipment and the tools needed to produce timely and quality work in the bays (efficiently, accurately, reduce negative outcomes )&nbsp;I believe techs should have to answer a phone and schedule an appointment and vice versa to keep the team understanding and humbleIf a tech breaks out a piece of equipment that they have not used in a long time and because of training they see value in it, be sure they are not punished for spending extra time

Pickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to ZMatt speaks to how pickpockets and magicians use misdirection to fool you.Focus is critical in successful diagnosis.Distractions need to be minimized to keep a strong level of concentration.

The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive.A candid discussion between Matt and his wife DaniellePeople struggle fighting a way back out after substance abuse to create and reach goalsAn important goal is to have autonomy and have their own placeThe hardest part of her job is to get people to stabilityMany obstacles and hurdles are part of the hoops to jump throughThere are repercussions to faceThe relapse rate is highRoad backStability. Need employmentRigorous honestyMust be ready to changeExternal motivators are factors. Families. Legal SystemYou have to love yourselfThere is a lot of shame to get over&nbsp;&nbsp;When substance use stops they need to fill their lives with something elseSearching for a jobHaving a jobThe first eighteen months is the danger zone while in recoveryMost prone to relapseIf people are truly into recovery they are open-mindedFour pillars of recoveryHealthHomePurposeCommunity&nbsp;

Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to ZMatt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician.Sean Tipping's Podcast HERE.

What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z. Matt connects the rough times Metallica had that was reflected in the Metallica movie "Some Kind of Monster" to life in the auto service aftermarket. Enjoy Matt's uncanny ability to reflect and parallel life's journey.

New Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to ZMatt talks to TopDon VP on new tech he found at AAPEX 2021

Matt Fanslow Podcast Launch - Episode 1 with Carm CapriottoA new podcast that will cover a wide range of topics from all angles of the automotive aftermarketThe latest show from the Aftermarket Radio NetworkCarm and Matt talk about their collaboration to launch this inaugural episodePodcasts Mentioned on this episode:Link to Kobayashi Maru Episode - For The Record 77 HERELink to Professional Wrestling Episode - For The Record 50 HERELink to Matt's first-ever episode on ASE HERELink to Matt's first solo episode with Carm HERE

Buyer Beware. My Learning Curve With a Marketplace PurchaseIt started off greatThen it never arrivedFound it for sale again from the same personWho I calledWhat I did

Matt Used an Ohmmeter - Oh My! - with Guest Sean TippingA huge diagnostic challenge on a truck hit by lightningMatt actually pulled out an ohmmeter and it helped him discover a pathSean talks about teaching and his mobile diag businessSean and Matt talk about Ohms, Volts and Amps