Diagnosing the Aftermarket A to Z

Other Professions I could be a Counsellor Opponents to Licensure Why the Pressure to Pass???Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Motivating or Demotivating? Love for the job Rigged GamesThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

The Lottery Unexpected Bill Emergency Funds Credit Cards Tool AllowancesThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow shares his top five recommended scan tools for repair shops and technicians. He emphasizes the importance of having the right tools for the job and recommends investing in multiple scan tools, each with strengths and weaknesses. • Factory Scan Tools (00:02:19) • Autel MaxiSys Series (00:05:25) • Topdon Launch Thinkcar (00:07:40) • Scan Tool Support (00:08:40) • Snap-On Scan Tools (00:12:42) • Autoland Scientech iScan Series (00:17:19) • Honorable Mentions (00:20:54) • Programming Q&A with Glen ForehandThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

W. Edwards Deming Statistical Process Control Process AnalysisRR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What does it take to become an A-Tech in the automotive aftermarket industry? Scot Manna, Matt Fanslow, and Ryan Kooiman share their perspectives, emphasizing the importance of continuous learning, individual effort, and natural talent. They also discuss the role of shop owners in investing in their employees' training and development, as well as the challenges faced by the industry in assessing skill levels. The episode provides valuable insights into becoming an A-Tech and how the industry can support and cultivate talent.Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to ZRyan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.Show Notes: Watch Video Episode HERE Importance of Individual Effort and Natural Talent (00:04:21)Ryan Kooiman discusses the importance of individual effort and natural talent in becoming an A-tech. Being a Perpetual Student (00:02:51)The importance of being a forever perpetual student and committed to being at the top of your craft. Opportunity and Drive (00:05:17The importance of opportunity and drive in becoming an A-tech and how it can lead to personal growth and experience. Investing in Training (00:07:18)The importance of investing in training for technicians and how it benefits both the individual and the shop. The Determination and Motivation of an A-tech (00:10:28)Matt Fanslow describes the qualities of an A-tech, including determination and self-motivation, and how they seek out training opportunities. The Importance of Training and Shop Culture (00:11:11)Training and shop culture is important in developing A-techs, including the need for mentoring and a supportive work environment. Different Gifts and Skill Sets of Technicians (00:13:06)How can a shop assemble a team with a good blend of abilities and a supportive culture? The importance of individual effort and natural talent (00:14:50)The role of individual effort and natural talent in becoming an A-tech, and how it can be recognized and cultivated by management. Networking and sharing knowledge (00:17:31)The importance of networking and sharing knowledge with other technicians in the industry to become an A-tech. Levels of Supervision (00:21:52)The history of the A, B, C technician designations and how they relate to levels of supervision, as well as the potential use case for assigning work based on technician skill level. Mentoring for Succession (00:24:11)The importance of mentoring individuals to take over for lead technicians in the future and the possibility of a new way to assess skill levels in the industry. The Importance of Experience (00:27:10)The value of experience in the automotive aftermarket industry, using case studies and trial and error to learn from mistakes. The Role of Individual Effort in Becoming an A-tech (00:28:03)The importance of individual effort and experience in becoming an A-tech, using the example of Michael Jordan's dedication to practice. Learning from Mistakes (00:24:37)The challenges of answering complex diagnostic questions and the importance of learning from mistakes and experience in becoming an A-tech. Creating an Environment for Success (00:31:12)How to cultivate an environment that can help technicians achieve their top potential. Importance of Mentoring (00:34:41)The importance of having a mentor, networking, and finding a coach to help young technicians learn from their mistakes. Reading Comprehension (00:37:17)The importance of reading for leisure to develop reading comprehension skills, which are essential for understanding service information and diagrams. Learning from Mistakes (00:36:05) Investing in Tuition (00:38:56)The importance of investing in training and education for employees and the productivity benefits for the shop. Virtual vs. Live Training (00:41:11)The panelists discuss the pros and cons of virtual and live training, with live training being the preferred method for complex topics and networking opportunities. Networking (00:46:26) Learning from Peers (00:47:19) Building self-awareness and confidence (00:48:50)The importance of building self-awareness, self-confidence, and career assurance to become a successful A-tech. Documenting work in the bay (00:50:45)The importance of documenting work in the bay, using tools like PowerPoint and phone cameras to capture information and data. Commitment to learning (00:52:32)The commitment to learning and investing in professional development, both for shop owners and technicians, to build a culture of learning and keep people in the industry.Thanks to our Partners Shop-Ware and Delphi TechnologiesShop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.comDelphi Technologies: Keeping current on the latest vehicle systems and how to repair them is

Shop Ownership Moving shop Working a New Job Deciding to Leave or StayThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Fear of Programming Information Resources InterfacesThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Charging for Diagnostic Time Do you charge for research? Specialization Productivity Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Dating Isn't Emotional Rehab with Margaret LightThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Life Changing Event Flat Rate Master YouTube Channel Fiscal Responsibility Mentoring Personal CareThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Scan tools People holding the scan tools Die on the Hill you Train on Skydiving and processesThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Thoughts of leaving the profession Running the industry down, or blowing in way up (and out of proportion) Is education the answer? Reaching outside our echochamberThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

NASTF Meeting in MarchVehicle Security Shop Internet Access Shop Internet NetworksThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

No...not fashion fads Some examples of industry fads Why fads make for better techniciansThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Industry Stalwart Steve Brotherton recently passed away He was well ahead of his time His philosophy is still, and will continue to be, valid today He has positively affected you, even if you don't know it.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What is a Master Technician? Value of ASE Practical Testing? Charging to support a Master TechnicianThanks to our Parnter, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Danielle (wife) has been sick Missing Vision KC Medical System Disappointments Network Can = Safety Net Medical Industry Can Learn from Us Cherish/Appreciate TimeThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Lack of Study of basic economics and statistics Reversion to the Mean Simpson's Paradox Inflation and Projecting Future TrendsHunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers PodcastThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Being a Black Technician The Inspiration to Become a Mechanic Changing Gears Marketing the IndustryA Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What is Egocentric bias ?Underlying Cause of Bias Gratitude for Health AND Success (even though Matt doesn't even know what success means)The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What is SuccessLuck Examples in Matt's Life NHL PlayersProbabilities The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Shop Talk Entering the field as a woman Trade school as a woman Finding a job Coworkers Business Development GroupFemale Impact: Getting Through [RR 549]The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Documentaries MasterChef Training vs Experience The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Skynet [ChatGPT] in Auto Repair with Sean TippingThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

* Touchdown!!!* Another Touchdown!* Sequence of Events* HumilityThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

* Recession proof?* Lessons from COVID* Equations and SystemsThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

It's nothing personal, it's only business- removing emotion out of the equation but think logically. It's not an excuse to do something wrong. Vito plays the long game and is brilliant at networking. He start these relationships with people by maybe doing something to help them out. Friendships and family and loyalty and favors and honor and respect council, help support, be in my debt.In the automotive industry, you serve people by servicing vehicles- what is the big picture?5 families- competed with each other but respect each other and were symbiotic. The same enemy was the government. Some people will never be your clientele for whatever reason- you can’t be everything to everyone. Vito did not want to get into the narcotic business because it didn’t fit his morals.  Leadership- do you earnestly thank your employees?Run your business like a business but as a real personWho is your accountability partner?The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Downloading Pico 7 from www.picoauto.comSetting up Demo Mode Walking Through Inductor Voltage AnalysisWalking Through Inductor Current AnalysisThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

ExpectationsSocial ConstructsOwnership (possessions)RespectAccountabilityThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Beta TestersOE aftermarket boostersTechs, not enough people know aboutTool manufacturer support staffThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow shares a recent interaction with a salesperson that wanted to help in the sale of the business. There were some warning signs, and with a call to an industry peer, Hunt Demarest, Matt stopped what could have been a costly mistake. Watch Episode HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Show Notes: Succession plan for Riverside Automotive- Matt buys out the current owner Salesman stops into the shop offering consultation work (not automotive based)- consultant comes the next week looking into receipts and paperwork. Tells the owner his accountant is doing a poor job and asks what their ballpark agreement for sale price tag is. Immediately tells the owner it is priced too low and he could write a check for him today for more. Also adds in a scare tactic with IRS and 'gift tax.' Explains his team could get this deal done for around $40,000 Hunt Demarest- aggressive salespeople will pray on the owner's goals, insecurities and dreams with pressure behind it. The importance of valuations from someone that is versed in the automotive industry. Seller and buyer have to be on the same page with transparent communication What is your relationship with your banker? Be mindful of the opinions you are getting and who you are sharing information with Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Household phenomena translating to workplaceOverclaimingTask perceptionsLeadership dilemmaThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

41% of first marriages end in divorce, 60% of second marriages end in divorce, and 73% of third marriages end in divorce. Up to 70% of divorces are initiated by the wife, and when in a couple, the wife is college educated, that number drops and jumps to up to 90% of divorces initiated by the wife.Who regrets a divorce after it happens? 39% of men regret a divorce compared to only 27% of women.Most couples are waiting too long to seek some type of help with their marriage.Divorce men are 2.5 times more likely than married men to commit suicide and 8 times more likely to commit suicide than divorced women. 66% of men name their wives as their primary social support, 21% name friends, and 10% say they have no one at all.4 communication patterns that tend to lead to divorce- eye rolls are a symptom of contempt, criticism, defensiveness, and stonewallingThe first 3 minutes of a conversation dictate the rest of the conversation, how well or how poorly that goes.Couples in unhappy relationships spend all their time looking at the other person and not enough time looking at themselves. You have two different people in a relationship with two different sets of thoughts and feelings, and needs. It is possible for one person in that relationship to feel good about the relationship and think everything's okay or good enough, and it is possible for the other person to be downright miserable.Imagine the most recent fight you had with your spouse or negative interaction- if you remove yourself from that scenario and were to put someone else in your place, and it was like you were watching a movie, how would you feel towards that person who's playing you? Would you like what you see? Could you stand by those actions? What are the parts of what they're saying that are true?The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Definitions of the PositionPlate Spinning ProcessesLeadership Letting Technicians FailThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Getting BlindsidedKeeping a Level HeadShielding ChildrenThe Power of ForgivingThe Reward Forgiving Can GrantThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

* AAPEX Technician of the Year* Article for AAPEX Magazine* Value of Time* ...maybe a little physics of time...The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Cameras We're UsingImportant TIC specsCommon Uses for TICsNot so Common Uses for TICsThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

* 10,000 Hours* Work Environment* Valid Feedback* Networking!!!!!* Comfort ZoneThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Who is Daniel NegreanuGet Knocked Down, Get Back Up Evolution of Knowledge Respect ForefathersLearn from the New GuardHonesty, humility, modesty.The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Show Notes:What is an oscilloscopeWhy use an oscilloscopeFeatures of oscilloscopesWhat are some essential scope specsAdvice on scope useThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow Compares Work in the Bays, specifically Diagnostics to Health Care with Dr. Jamie JackishDo they have a diagnostic machineContinuous learningSkill gaps and educationAnalysis parallelsThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Auto Technicians in a group with higher rates of suicideWarning signs of thoughts leading up to suicidal thoughtsTriggers for the path to suicidal thoughtsWhat you can do if you are having thoughts What you can do for someone that may be having thoughts988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as the 988 Suicide & Crisis Lifeline), and is now active across the United States. https://988lifeline.orghttps://holdmyguns.org/The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Attributes of military veteransYour business culture to support veterans and maybe everyoneThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Dutch Silverstein - Straight Talk to Technicians - Part 2The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

The gang’s all here; we have the entire Aftermarket Radio Network together for an important episode inspired by the movie Moneyball. We all have experience with people who are not our top performers, but are we better to have them on the team than not? You know them; they are consistent, reliable, steady, and contributors. Are they worth replacing? Will they become the best or top performers, or do they help strengthen our overall performance? A great discussion among your peers. Watch the Episode on YouTube Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast Key Talking Points What REALLY contributes to production? Simpson Paradox Simon Sinec points out that Navy Seal teams value Trustworthiness far, far more than Performance. VIDEO HERE Tech productivity is one of the most important aspects of business, but how can these numbers skew what that employee is really doing (helping others, sharing duties outside of production, etc.) Are there some numbers or metrics that actually can look too good, which could cause an issue for growth or retention Numbers don’t lie, but sometimes can be misleading. Do your numbers match up with what you are trying to do with the business? You have to have your head up and eyes wide open to make sure you can identify the "doers" in your group. Do you have a scorecard for success for your technicians? Pay plans; incentive greatness Who are your ‘support people' to contribute and make the whole picture better Culture is contagious Training when hiring- Weaknesses- be honest with eachother Fine balance- profitability aspect, you can’t have a shop full of unicorns Removing obstacles Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

URABUS or SUBARU - Forward or Backward with Pedro de La TorreNotes:Mobile DiagnosticsEEPROMSubaru Cam Learned ValuesPedro's Upcoming Webinar with a SolutionClasses and NetworkingThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE