Diagnosing the Aftermarket A to Z

Matt Fanslow discusses the ASE Renewal App, its purpose, and the misconceptions surrounding it. The app is not just a testing tool but a platform for continuous learning. Show Notes: The purpose of the ASE Renewal App (00:01:16) Role of ASE as a test developer and administrator (00:02:30) The app's focus on continued education (00:03:45) EBenefits of continued education in the automotive industry (00:09:55) Understanding the purpose of the app and the role of ASE in question development (00:14:03) The ASE Renewal App and Question Flagging (00:17:41) Aging Questions and Exam Modernization (00:18:30) The Importance of Continued Learning and ASE Support (00:19:31) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow shares his frustrating experience with Facebook and its lack of customer support. On October 2nd he encountered issues with his account being hacked, password resets, and changing email accounts. Matt expresses disappointment in Facebook's lack of support and contrasts it with other platforms like Google and Amazon. He also emphasizes the importance of two-factor authentication and shares his surprise at discovering vulnerabilities that hackers can exploit.Show Notes with Timestamps:The background of the Facebook account (00:00:12) The usefulness of Facebook groups (00:03:18)Issues with Facebook account security (00:04:25) Facebook account being hacked multiple times and the challenges faced in trying to regain access to account.Loss of Facebook account and data (00:09:51) The complete loss of their Facebook account and all the posts, comments, and valuable information associated with it.Facebook's lack of support (00:10:51) The frustration with the lack of effective support from Facebook, despite the platform making money off its users.The dangers of accidental downloads and email vulnerabilities (00:16:51) How hackers can gain access to your computer through accidental downloads and vulnerable email settings.Tips for protecting your computer and multiple device usage (00:19:56) Advice on being cautious with downloads, using antivirus programs, and having separate devices for different purposes to enhance security.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Shame vs. Guilt: Margaret Light explains the difference between these two often confused emotions. Guilt is about feeling bad for doing something wrong, while shame is about feeling like a bad person. Guilt can motivate change, but shame can lead to negative self-critical thoughts and harm relationships.Show NotesThe difference between shame and guilt (00:01:30) Personal experience with shame (00:03:28)Challenging negative beliefs (00:06:22) Shame and Guilt (00:08:18) Discussion on the difference between shame and guilt, and how shame affects individuals in their day-to-day lives.Childhood Experiences of Shame (00:09:23) Sharing and Naming Shame (00:12:15) Recognizing and Understanding Shame (00:15:34)Dealing with Shame and Self-Compassion (00:18:38) Leaning into Shame and Seeking External Validation (00:21:31) The impact of shame on individuals (00:25:55) Creating a shame-filled environment (00:26:16)The connection between self-talk and how we treat others (00:27:30) Shame and Substance Use (00:31:00) The Shame Spiral (00:32:22) Window of Tolerance and Coping Strategies (00:34:19) Regulating Your System (00:38:45) Regulating Others (00:40:55)Guilt vs. Shame (00:44:27) Recognizing and not internalizing feedback (00:48:14)Healthy guilt vs shame in a professional setting (00:51:07) The importance of relationships with clients (00:53:57) The fascination with understanding human behavior (00:55:00)Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow discusses the challenges and considerations of offering small engine repair services in an auto repair shop. He shares his personal experience with his grandparents' implement dealer and explains the low profitability of consumer-level products like chainsaws and lawn mowers. The concept of opportunity cost is emphasized, highlighting the potential loss of focusing on these additional services. He also discusses the challenges of finding parts for classic cars and the need to consider the opportunity cost when expanding services beyond auto repair.Show Notes:The challenges of offering small engine repair (00:02:21) The difficulties and considerations of offering small engine repair services in an auto repair shop, including opportunity cost and low profit margins.The struggles of small engine repair shops (00:04:51) Explains the struggles faced by repair facilities and dealers that focus solely on small engines, including the high overhead costs and low profitability.The importance of technician training (00:08:24) Highlights the benefits of technician training in improving knowledge, skills, job satisfaction, and overall shop profitability.Understanding opportunity cost (00:09:30) Explains the concept of opportunity cost and its significance in terms of productivity and profitability in an auto repair shop.Considering opportunity cost in shop operations (00:10:36) Discusses the impact of opportunity cost on shop operations, particularly in terms of vehicle storage and its effect on productivity and income.The challenges of finding parts (00:16:46) Discussion on the difficulties of finding parts for small engine repair and how it affects the rate of service.Working on classic cars (00:17:57) Exploration of the shop's willingness to work on classic cars and the positive response from customers.Considering opportunity cost (00:18:51) Advice on considering the potential loss of income when offering additional services and the importance of evaluating daily tasks.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow is with Chad Austin, the owner of Austin Automotive in Canon City, Colorado. They discuss Chad's background as a mechanic and the challenges and successes of running a shop. They also discuss the importance of having the right tools for the job, the challenges of working on electronic modules, and the benefits of using digital tools in automotive repair. They touch on air conditioning systems, diagnostic techniques, and the future of AC system repairs in electric vehicles. Overall, they provide valuable insights into the automotive repair industry.Show NotesThe challenges of scheduling (00:01:02) Discussion on the difficulties of aligning schedules and the busy nature of the summer season.Running a brick and mortar shop (00:01:17) Clarification that the shop is not a mobile business and primarily operates from a physical location.Booking out appointments (00:03:07) The shop's schedule is booked out for several weeks, including oil changes, due to high demand and the shop's reputation for handling difficult cases.The challenges of engine replacements (00:08:22) Discussion about the time-consuming nature of engine replacements and the impact on technician availability.The challenges of running a shop in Colorado (00:15:43) Discussion about the unique circumstances of running a shop in Colorado, including the frequency of snowstorms and the impact on different businesses.The frustrations of dealing with multiple passwords for different manufacturers (00:18:25) Discussion about the difficulties of managing passwords for various manufacturers and the desire for a global password or authenticator app.Challenges of Mobile Work (00:23:07) Discussion on the difficulties of being a mobile technician and the importance of having the necessary tools.Doing Repairs at the Shop (00:23:22) Exploration of the benefits of performing repairs at the shop, including having access to all tools and space.Anticipating Increased Demand for EEPROM Services (00:27:40) Conversation about the potential rise in demand for EEPROM services and the challenges and opportunities it presents for technicians.The challenges of using third-party software for vehicle modules (00:29:50) Discussion about the need for legislation or government intervention to allow legitimate use of used modules without relying on third-party software.The complexity of GM engineering software (00:30:36) Conversation about the complicated nature of GM engineering software and its ability to change VIN numbers and reset bricked modules.The need for legitimate access to software and credentials (00:32:31) Agreement on the importance of obtaining legitimate access to software and credentials to fix cars and reduce electronic waste.The challenges of flashing modules (00:37:47) Discussion on the difficulties of flashing modules in vehicles and the workaround methods used.Renting out tooling to other shops (00:39:56) The practice of loaning or renting out specialized tools to other shops and the benefits it brings.The variety of scan tools in the shop (00:43:21) The different types and brands of scan tools used in the shop, including Snap-on and Launch devices, and the need for multiple tools for different functions.The challenges of using factory scan tools (00:44:51) Discussion about the limitations and benefits of using factory scan tools for Subaru diagnostics.The value of joining an air conditioning group (00:49:55) Conversation about the creation and growth of an automotive air conditioning group on Facebook, and the benefits of learning from experienced members.The benefits of digital manifold gauge (00:53:02) The advantages of using a digital manifold gauge for leak testing and tracking pressure loss.The escalating cost of acquiring equipment (00:53:49) The increasing expenses associated with purchasing additional tools and equipment for automotive services.The challenge of availability and urgency in tool acquisition (00:54:24) The delay in receiving a specific tool due to high demand and the willingness to pay more for immediate access to tools.Moisture Indicators and Evacuation Time (01:01:04) Discussion on using micron gauges to detect moisture in the system and the need for longer evacuation times in humid environments.Leaking Front Seal and Commercial Systems (01:02:05) Exploration of how a leaking front seal can affect the vacuuming process and the differences between commercial and residential systems in terms of sealing.Vacuum Pump CFM and System Size (01:04:00) Comparison of different vacuum pump CFM ratings and how it relates to the size of the system being serviced.Flushing out a condenser (01:08:03) Discussion on the misconception of being able to flush out a condenser and the challenges of doing so.Using a recirculating flush machine (01:09:31) Explanation of a flush machine that circulates flush solvent and filters

Matt Fanslow, Pedro de la Torre, and Justin Morgan discuss the challenges and frustrations of working in the automotive industry. They talk about the difficulties of diagnosing and fixing cars, the pressure to perform, and the industry's changing landscape with new technologies and complex vehicles. They also touch on the importance of staying positive, time management, training, and skill development, dealing with module failures, and the impact of mental health on their work. The conversation revolves around the struggles and frustrations of working in the automotive industry and the need for support and collaboration within the industry.Show NotesThe challenges of working in the automotive industry (00:00:51) Discussion about the frustrations, feeling of being in a slump, and pressure to perform in the automotive industry.The changing landscape of the industry and increased complexity (00:05:14) Discussion about the increased complexity of vehicles, network issues, intermittent parasitic drains, and the challenges of working with new technologies.Staying Positive and Networking (00:07:58) The importance of maintaining a positive mindset, networking with others, and sharing both the good and the bad experiences.Seeking Wins and Building Confidence (00:12:23) Advice on finding small victories in the midst of challenging situations to improve confidence and performance.The struggle to find direction (00:13:35) Discussion about the frustration of not having a clear direction in diagnosing cars and the importance of gathering research and data.Prioritization and dealing with intermittent problems (00:14:40) The challenge of prioritizing tasks and dealing with intermittent issues.The struggle of identifying unknown signals (00:18:21) The difficulty of identifying unknown signals in diagrams and operation descriptions.The struggle with intermittent misfires (00:19:28) Discussion about the challenges and frustrations of diagnosing and fixing intermittent misfires in cars.The frustration with EVAP systems (00:20:14) Conversation about the difficulties of working with EVAP systems, including the long wait times and temperature requirements for testing.The struggle with ADAS modules (00:24:25) Discussion about a specific case involving ADAS modules in a Nissan vehicle, highlighting the challenges of identifying and obtaining the correct modules for repair.The struggle with older vehicles and changing technology (00:28:14) Exploration of the challenges posed by older vehicles and the changing landscape of the automotive industry with new technologies and complex vehicles.Issues with aftermarket parts and software compatibility (00:32:27) Conversation about the problems caused by aftermarket parts, specifically a fuel pump driver module that was designed to clear fuel pump relay trouble codes but ended up causing issues with memory and code deletion.The terminating resistor issue (00:33:09) Discussion about a recurring issue with terminating resistors in certain vehicles and the frustration of dealing with it.Misnomers in the industry (00:33:47) Exploration of the miscommunication and mismanagement of parts recalls and the blame game between manufacturers and suppliers.Tracking parts and communication (00:34:41) Suggestion for an app or system to track parts, receive recall alerts, and provide feedback to manufacturers for better communication and product improvement.The frustrations of using incorrect parts (00:39:59) Discussion about the challenges of using the wrong parts in car repairs and the lack of proper reporting to manufacturers.The importance of honest parts returns and bug reporting (00:41:13) Emphasis on the need for technicians to be honest when returning defective parts and reporting bugs in scan tools to manufacturers.The benefits of journaling and documenting experiences (00:45:01) The value of journaling and documenting experiences to avoid repeating the same mistakes and to track personal growth as a technician.The challenges of relying on one scan tool (00:46:27) Discussion about the disadvantages of having only one scan tool in the shop and the potential issues it can cause.Issues with snap-on scan tools misreporting codes (00:47:32) Exploration of a specific problem with snap-on scan tools misreporting force motor codes for ABS systems in older General Motors vehicles.The frustration of dealing with unresolved issues and lack of support (00:48:19) Conversation about the frustration of encountering known issues with scan tools and not receiving timely updates or patches to fix them.The challenges of rewriting your mental code (00:52:33) Discussion on the difficulties of changing thought patterns and coping mechanisms in the face of mental health issues.The future of automotive technology (00:54:10) Exploration of the upcoming changes in the automotive industry, including the potentia

Matt Fanslow explores the significance of leaving a legacy and acknowledging the contributions of others in our industry. He highlights the expertise of his friend Tommy Oliva in module cloning and programming and emphasizes the importance of giving credit to mentors and references. Matt draws inspiration from the entertainment industry, particularly actor Bill Hader, who credits his colleagues for their contributions. He believes adopting this practice can foster collaboration and improvement in the automotive industry.Show NotesLegacy and Impact (00:01:19) Discussion on the legacy and the importance of leaving a positive impression on others.Crediting Sources (00:02:37) Exploration of the lack of credit given in the automotive industry and the need to acknowledge and reference sources of knowledge.Changing Cultural Practices (00:08:03) Examining the idea of giving credit where credit is due in the industry and the potential benefits it can bring to individuals and the industry as a whole.The Interconnectedness of Knowledge in the Automotive Profession (00:14:16) Discussing the vast amount of knowledge in the automotive field and how it builds upon previous technologies and contributions.The episode is sponsored by NAPA Autotech Training, which offers virtual technical classes to enhance technicians' skills.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and Andrew Gonyou discuss ADAS (Advanced Driver Assistance Systems) and the process of calibrating them in vehicles. They cover different types of ADAS systems, calibration methods, the equipment needed and the importance of having accurate information and documentation for ADAS calibrations. They also touch on the risks and considerations of using aftermarket tools. Remember, the key to success in ADAS calibrations lies in education, documentation, and adherence to procedures. Stay informed and stay ahead of the curve.The different types of ADAS systems (00:01:38) Explanation of various ADAS systems such as adaptive cruise control, parking aid, blind spot monitoring, and front cross traffic.Static and dynamic calibrations (00:03:42) Explanation of the two types of calibrations used for ADAS systems: static and dynamicThe need for calibration after wheel alignment (00:08:22) Discussion on the use of Hunter Net to determine if a car needs calibration after a wheel alignment.Informing customers about calibration costs (00:09:29) Explaining the importance of informing customers about the additional cost of calibration after a wheel alignment.Finding a suitable space for calibrations (00:13:04) Recommendations for having a dedicated space with enough room and suitable lighting for ADAS calibrations.Preference for OE or Aftermarket (00:19:20) Exploration of the pros and cons of using OE or aftermarket calibration systems and the potential risks involved.The Aftermarket Tools and Factory Procedures (00:25:10) Discussion on the use of aftermarket tools in ADAS calibrations and the potential risks involved.Comparing Aftermarket and Factory Procedures (00:26:34) Exploration of the similarities and differences between aftermarket and factory calibration procedures.The importance of documentation (00:33:36) Discussion on the significance of documenting the calibration process and having a copy of the report for both the customer and the collision shop.Issues with aftermarket glass (00:37:08) Exploration of the challenges faced when calibrating ADAS systems with aftermarket glass and the need for OE glass to ensure successful calibrations.Resources for ADAS calibrations (00:40:16) Mention of the MAXISYSADAS.COM website as a resource for determining calibration requirements and the use of ADAS Think, a system that helps identify necessary calibrations based on collision shop estimates.The importance of ADAS calibrations (00:42:17) Discussion on the financial benefits and risk mitigation for collision shops and the need for due diligence in calibrating ADAS systems.Resources for ADAS calibration training (00:44:47) Recommendations for online training, Facebook groups, and tool manufacturers' videos as valuable resources for learning about ADAS calibration.The future of ADAS calibrations (00:46:59) Considerations for a dedicated space, the shift from static to dynamic calibrations, and the potential impact of increasing competition on profitability.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Collin Draker discusses his YouTube channel and the issues he has faced in the automotive industry. He also discusses the flat rate pay system, the lack of quality control in certifications, and the need for better training and compensation for technicians. The rise of Collin Draker's YouTube channel (00:00:12) Collin Draker discusses his YouTube channel and the various automotive-related content he creates.Collin's frustration with the automotive industry (00:01:45) Collin explains why he made a video expressing his dissatisfaction with the industry and the response it received.The issues with the flat rate pay system (00:03:47) Collin discusses the challenges and stress caused by the flat rate pay system in the automotive industry.Issues with flat rate system (00:07:32) Exploration of the negative impact of the flat rate system on technicians and the overall culture in the automotive industry.Lack of career progression in auto repair (00:11:09) Concerns about the lack of a clear career path and proper training for technicians in the auto repair industry.Certifications and Apprenticeships (00:13:18) Discussion on the value and flaws of trade school certifications and apprenticeships in the automotive industry.ASE Certification and its Limitations (00:14:47) Exploration of the voluntary nature of ASE certification and how it may not always be valued or required by shops.Lack of Integrity and Quantity over Quality (00:17:15) Concerns about the lack of integrity in the trade, prioritization of quantity over quality, and the impact on technicians' job security.The issue of paying technicians to attend training (00:21:03) Discussion on whether technicians are being paid to attend training and the importance of incentivizing them.The debate on training occurring during work or personal time (00:23:19) Exploration of whether training should be done during work hours or if it's reasonable to expect technicians to spend personal time on it.The perfect pay structure (00:28:30) Discussion on the ideal pay structure for mechanics, including the preference for a salary with a production bonus.Tool reimbursement program (00:30:23) Exploring the idea of a tool reimbursement program where the shop pays for the mechanic's tools, with considerations for ownership and care.Maximizing expendable income (00:34:27) Considering compensation packages that maximize employees' expendable income, including the potential benefits of a tool allowance.The cost of scan tools and programming (00:35:41) Discussion about the expenses of scan tools and programming in the automotive industry, including the challenges faced by independent shops.The importance of tool allowances (00:38:39) Exploration of the benefits of tool allowances provided by employers and how it can alleviate financial strain on technicians.Compensation for training apprentices (00:42:59) Consideration of the need for additional pay incentives for technicians who are asked to train and mentor apprentices, taking into account the impact on productivity and the shop's investment.The shop's investment (00:43:36) Discussion on whether the shop or the employees should invest in training new technicians.Technician taking a loss (00:44:28) Exploring the idea of the technician sacrificing productivity and taking a loss in order to help the business in the long run.Getting out of the automotive industry (00:47:10) The challenges and difficulties of trying to transition out of the automotive industry into a different field.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network

Matt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.The dangers of relying on databases and artificial intelligence (00:00:12) Matt discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics and the potential long-term repercussions of this reliance on critical thinking skills and reasoning.Issues with flat rate pay and diagnostic work (00:01:22) Matt talks about the flaws of flat rate pay and how it can affect diagnostic work.The example of misdiagnosing a Chrysler vehicle issue (00:05:19) Matt gives an example of a Chrysler vehicle issue, highlighting the importance of developing diagnostic skills instead of solely relying on databases.The Potential Repercussions of Database Reliance (00:09:54) The potential long-term repercussions of relying on databases and not developing diagnostic skills.The Limitations of Databases and Artificial Intelligence (00:10:54) The limitations of databases and artificial intelligence, using the analogy of people getting lost without GPS.The importance of balancing short-term gains and long-term losses (00:20:17) Matt emphasizes the need to consider the long-term consequences of relying on databases and technology and suggests taking short-term hits for long-term wins.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network

Matt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.Show NotesThe challenges of remote diagnostics (00:00:48) Using TeamViewer for scan tool issues (00:02:33) The importance of starting over in diagnostics (00:04:17) The challenges of remote assistance (00:06:51)Overwhelming workload (00:07:41) Expectations and challenges of the shop foreman role (00:12:27)"Handling every single thing creates dependency" (00:14:45) "Challenges with accessing service information" (00:17:18) The challenges of managing a growing shop (00:21:13) The need for specialized personnel in the profession (00:22:26) The use of database diagnostic tools (00:24:28) Remote diagnostics and troubleshooting (00:29:21) The importance of leadership training (00:34:37) The difference between mistakes and negligence (00:35:26) The benefits of using plasma cutters (00:37:23) Tool inventory control (00:43:57)Payment structure for shop foremen (00:49:20) Debate about the most suitable payment structure for shop foremen, including flat salary, commission on parts sold, and profit sharing.Flat rate payment system for technicians (00:51:05) The importance of teaching and learning (00:54:23) Individualized motivation and incentives (00:57:36) Improving Efficiency and Productivity (01:00:43) Rewarding Technicians for Performance (01:01:43) The importance of empathy in the shop foreman role (01:06:55) The value of treating employees better than tools and equipment (01:08:26) Challenges faced by technicians and the lack of support (01:10:43) The frustration of technicians (01:13:29)The value of expertise and honesty (01:15:11) Using aftermarket tools in collision repair (01:25:43) Remote diagnostics and calibration measurements (01:26:17)Calibration Measurements (01:27:20) Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

In this week's episode of Business by the Numbers, Hunt sits down with the knowledgeable Matt Fanslow (“Diagnosing The Aftermarket A-Z” Podcast) to candidly discuss the journey of buying his boss' shop such as:• Roadblocks in the Buying Process:• Influence of External Parties on Behaviors and Relationships• Personal and Financial Ramifications of Buying Your Boss' Shop: Explore the risks involved as Matt recounts his own experiences and lessons learned.Thanks to our partners, NAPA TRACS and PromotiveVisit NAPATRACS.com and GoPromotive.comPaar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online : www.paarmelis.comEmail Hunt: [email protected] a copy of my Book : Download Here

Take a deep dive into the world of scan tools with Matt Fanslow, Keith Perkins, Tanner Brandt, and Richard Falco. Together they discuss choosing the right scan tool, maximizing scan tool usage, aftermarket vs. factory scan tools, the power of scan data, subscription fees, the future of diagnostics, AND MORE! Show Notes:Watch Full VideoThe best scan tool? (00:02:22) Discussion on the different types of scan tools and their suitability for specific tasks, such as graphing or coding.Factors to consider when choosing a scan tool (00:05:09) Consideration of the specific needs of the job, including the type of vehicle and the required functionalities, when selecting a scan tool.Increase in non-drivability issues (00:06:51) Discussion about the growing number of non-drivability issues in vehicles, such as electrical, electronic, and climate control problems.Underutilization of scan tools (00:08:23) The importance of utilizing the full potential of scan tools and highlights the lack of knowledge and usage among technicians.Importance of following service procedures (00:10:39) The discussion revolves around the consequences of not following service procedures, leading to shortages of parts and damage to vehicle components.The difference between aftermarket and factory scan tools (00:14:04) Explains the difference in network topology and module pinging between aftermarket and factory scan tools.Module topography and caution with aftermarket scan tools (00:15:26) Discusses the addition of module topography in some scan tools and warns against relying solely on aftermarket scan tools for network layout.Challenges with J 2534 Device vs. Factory OEM Interface (00:23:09) The difficulties of using a J 2534 device instead of the factory interface for vehicle diagnostics and repairs.Communication Challenges in the Automotive Industry (00:27:34) The complex communication networks and different teams involved in engineering and dealership software in car companies.Aftermarket tools for relative compression test (00:30:06) Exploration of aftermarket tools, specifically the E-Scan Elite by ATS, that can perform a relative compression test.Determining the number of modules in a car (00:32:17) Methods for figuring out the number of modules in a car, including using the VIN, RPO codes, and factory scan tools or service information.Throttle Position and Tuners (00:36:01) Discussion on using average throttle position to detect tuners in Chrysler vehicles.Deleted Engines and Missing AFM (00:36:57) Exploration of issues with deleted engines and missing AFM codes after reprogramming.Scan Data and Power Complaints (00:39:25) Using scan data and the ATG calculator to determine if a car has a power issue.The climbing subscription fees (00:43:19) Discussion on the possibility of group buys or legislation to address increasing subscription fees for tools.Nissan V2 repairs (00:45:40) Issues with repairing Nissan V2 vehicles, including the unavailability of certain parts and the need for extensive work.The problem with JLR devices (00:50:59) Discussion about the issues with JLR devices and the only devices that work for JLR diagnostics.Manufacturers locking out aftermarket tools (00:51:53) Clarification that no manufacturers are planning on locking out aftermarket tools, but security gateways may cause some functions to not work temporarily.Expert mode on VW Audi Snap-on Zeus (00:54:08) Advice on using expert mode on VW Audi Snap-on Zeus and the availability of interfaces and online scan tools for newer models.Problems caused by non-factory tooling (00:57:50) Discussion about the daily challenges of fixing BMWs due to problems caused by non-factory tooling.Remote programming and scam tool manufacturers (00:59:29) Exploration of the rise of remote programming services offered by scam tool manufacturers and the potential risks involved.Recovering modules and dealing with software numbers (01:02:11) Explanation of the process of recovering modules, including the use of factory as-built data and dealing with software numbers that have been tampered with.The use of Forscan for programming (01:04:45) Discussion on the use of Forscan for programming and how it can be helpful in manipulating as-built data.Missing as-built data (01:07:17) Discussion on missing as-built data and the possibility of it being a result of a file upload error.Finding and purchasing a Mercedes factory scan tool (01:11:52) Discussion on resources and process for acquiring a Mercedes factory scan tool, including the need for a separate credit card.Accessing service information and becoming a staff member (01:12:24) Exploration of resources for service information, including the importance of becoming a staff member and accessing knowledge articles on the CRM landing page.Ford light and vehicle security professional credentials (01:14:03) Discussion on the Ford

Matt Fanslow is joined by Remarkable Results Radio Host, Carm Capriotto to discuss the TV show "The Bear" and its relevance to their experiences in the automotive industry. They highlight character development, the challenges of running a business, and the importance of purpose in driving actions. They also discuss the significance of uniforms, creating a positive service experience, and the need for respect and professionalism in the industry. They reflect on the transformation of characters in the show and how it relates to their own industry. Overall, they find the TV show relatable to their own experiences and encourage listeners to watch it for inspiration and self-improvement. Watch Full Video EpisodeThe relevance of "The Bear" TV show (00:00:43) Discussion about the show "The Bear" and its resonance with their experiences in the automotive industry.Parallel between small hobbyist shop and top-tier shop (00:04:33) The importance of purpose in the show (00:05:42) Highlighting the significance of purpose as a central theme in the show, particularly in season two.The evolution of Carmy as an owner (00:09:03) The importance of discipline and customer service (00:11:01) Observations on the discipline and customer service practices showcased in the TV show "The Bear" and how they can be applied to running a better automotive repair showProviding exceptional service experience (00:17:12) Realizing that fixing the car right the first time is not enough.Creating meaning in uniforms (00:19:14) Exploring ways to give uniforms meaning and recognition, similar to the chef jacket in the show "Bar Rescue."The Bear transformation (00:24:03) Discussion about the transformation of "The Bear" restaurant and its impact on the main character's life.Unreasonable Hospitality book (00:25:20) Mention of the book "Unreasonable Hospitality" and its relevance to the automotive industry.Creating a memorable customer experience (00:28:03) Exploration of how top restaurants and shops create a memorable customer experience and the importance of cleanliness, integrity, and respect.The grind of starting a business (00:31:44) The success and redemption of Richie (00:32:41) Talking about Richie's journey and growth as a chef in the TV show "The Bear."The importance of respect in the industry (00:35:48) Exploring the need for mutual respect and professionalism in the automotive industry.Marcus learns from Lucas, a renowned pastry chef (00:39:45) Marcus goes to England to work with Lucas and learns about the importance of hard work and dedication in becoming a skilled chef.Inspiration and growth in the automotive industry (00:41:51) Discussion about the inspiration and growth of individuals in the automotive industry, with examples of John Thornton and Eric Ziegler.The importance of quality parts and equipment (00:46:38) Discussion on the parallels between a high-quality restaurant and an auto repair shop, emphasizing the need for skilled technicians and reliable parts and equipment.The consequences of cutting corners (00:48:16) Exploration of how taking shortcuts and using cheap parts can lead to negative outcomes for repair shops, including warranty issues and loss of customers.The significance of clean books and legitimate business practices (00:49:01) Highlighting the importance of maintaining clean financial records and operating a legitimate business to achieve success.Seeing personal growth in employees (00:55:07) The satisfaction of witnessing employees embrace the company's philosophy and grow personally.Appreciating the industry (00:55:48) Encouragement to watch "The Bear" and appreciate the relatable material, leading to personal and professional growth.What the Aftermarket Can Learn from Professional Wrestling – Matt FanslowCarm CapriottoRemarkable Results Radio [email protected] to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

One of my Favorite Diagnostic situations Sit down and think with schematic Work through the system operationReferred vehicle Dealer Isn't the Showstopper anymore.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Other Professions I could be a Counsellor Opponents to Licensure Why the Pressure to Pass???Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Motivating or Demotivating? Love for the job Rigged GamesThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

The Lottery Unexpected Bill Emergency Funds Credit Cards Tool AllowancesThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow shares his top five recommended scan tools for repair shops and technicians. He emphasizes the importance of having the right tools for the job and recommends investing in multiple scan tools, each with strengths and weaknesses. • Factory Scan Tools (00:02:19) • Autel MaxiSys Series (00:05:25) • Topdon Launch Thinkcar (00:07:40) • Scan Tool Support (00:08:40) • Snap-On Scan Tools (00:12:42) • Autoland Scientech iScan Series (00:17:19) • Honorable Mentions (00:20:54) • Programming Q&A with Glen ForehandThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

W. Edwards Deming Statistical Process Control Process AnalysisRR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What does it take to become an A-Tech in the automotive aftermarket industry? Scot Manna, Matt Fanslow, and Ryan Kooiman share their perspectives, emphasizing the importance of continuous learning, individual effort, and natural talent. They also discuss the role of shop owners in investing in their employees' training and development, as well as the challenges faced by the industry in assessing skill levels. The episode provides valuable insights into becoming an A-Tech and how the industry can support and cultivate talent.Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to ZRyan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.Show Notes: Watch Video Episode HERE Importance of Individual Effort and Natural Talent (00:04:21)Ryan Kooiman discusses the importance of individual effort and natural talent in becoming an A-tech. Being a Perpetual Student (00:02:51)The importance of being a forever perpetual student and committed to being at the top of your craft. Opportunity and Drive (00:05:17The importance of opportunity and drive in becoming an A-tech and how it can lead to personal growth and experience. Investing in Training (00:07:18)The importance of investing in training for technicians and how it benefits both the individual and the shop. The Determination and Motivation of an A-tech (00:10:28)Matt Fanslow describes the qualities of an A-tech, including determination and self-motivation, and how they seek out training opportunities. The Importance of Training and Shop Culture (00:11:11)Training and shop culture is important in developing A-techs, including the need for mentoring and a supportive work environment. Different Gifts and Skill Sets of Technicians (00:13:06)How can a shop assemble a team with a good blend of abilities and a supportive culture? The importance of individual effort and natural talent (00:14:50)The role of individual effort and natural talent in becoming an A-tech, and how it can be recognized and cultivated by management. Networking and sharing knowledge (00:17:31)The importance of networking and sharing knowledge with other technicians in the industry to become an A-tech. Levels of Supervision (00:21:52)The history of the A, B, C technician designations and how they relate to levels of supervision, as well as the potential use case for assigning work based on technician skill level. Mentoring for Succession (00:24:11)The importance of mentoring individuals to take over for lead technicians in the future and the possibility of a new way to assess skill levels in the industry. The Importance of Experience (00:27:10)The value of experience in the automotive aftermarket industry, using case studies and trial and error to learn from mistakes. The Role of Individual Effort in Becoming an A-tech (00:28:03)The importance of individual effort and experience in becoming an A-tech, using the example of Michael Jordan's dedication to practice. Learning from Mistakes (00:24:37)The challenges of answering complex diagnostic questions and the importance of learning from mistakes and experience in becoming an A-tech. Creating an Environment for Success (00:31:12)How to cultivate an environment that can help technicians achieve their top potential. Importance of Mentoring (00:34:41)The importance of having a mentor, networking, and finding a coach to help young technicians learn from their mistakes. Reading Comprehension (00:37:17)The importance of reading for leisure to develop reading comprehension skills, which are essential for understanding service information and diagrams. Learning from Mistakes (00:36:05) Investing in Tuition (00:38:56)The importance of investing in training and education for employees and the productivity benefits for the shop. Virtual vs. Live Training (00:41:11)The panelists discuss the pros and cons of virtual and live training, with live training being the preferred method for complex topics and networking opportunities. Networking (00:46:26) Learning from Peers (00:47:19) Building self-awareness and confidence (00:48:50)The importance of building self-awareness, self-confidence, and career assurance to become a successful A-tech. Documenting work in the bay (00:50:45)The importance of documenting work in the bay, using tools like PowerPoint and phone cameras to capture information and data. Commitment to learning (00:52:32)The commitment to learning and investing in professional development, both for shop owners and technicians, to build a culture of learning and keep people in the industry.Thanks to our Partners Shop-Ware and Delphi TechnologiesShop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.comDelphi Technologies: Keeping current on the latest vehicle systems and how to repair them is

Shop Ownership Moving shop Working a New Job Deciding to Leave or StayThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Fear of Programming Information Resources InterfacesThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Charging for Diagnostic Time Do you charge for research? Specialization Productivity Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Dating Isn't Emotional Rehab with Margaret LightThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Life Changing Event Flat Rate Master YouTube Channel Fiscal Responsibility Mentoring Personal CareThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Scan tools People holding the scan tools Die on the Hill you Train on Skydiving and processesThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Thoughts of leaving the profession Running the industry down, or blowing in way up (and out of proportion) Is education the answer? Reaching outside our echochamberThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

NASTF Meeting in MarchVehicle Security Shop Internet Access Shop Internet NetworksThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

No...not fashion fads Some examples of industry fads Why fads make for better techniciansThanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Industry Stalwart Steve Brotherton recently passed away He was well ahead of his time His philosophy is still, and will continue to be, valid today He has positively affected you, even if you don't know it.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What is a Master Technician? Value of ASE Practical Testing? Charging to support a Master TechnicianThanks to our Parnter, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Danielle (wife) has been sick Missing Vision KC Medical System Disappointments Network Can = Safety Net Medical Industry Can Learn from Us Cherish/Appreciate TimeThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Lack of Study of basic economics and statistics Reversion to the Mean Simpson's Paradox Inflation and Projecting Future TrendsHunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers PodcastThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Being a Black Technician The Inspiration to Become a Mechanic Changing Gears Marketing the IndustryA Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What is Egocentric bias ?Underlying Cause of Bias Gratitude for Health AND Success (even though Matt doesn't even know what success means)The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What is SuccessLuck Examples in Matt's Life NHL PlayersProbabilities The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Shop Talk Entering the field as a woman Trade school as a woman Finding a job Coworkers Business Development GroupFemale Impact: Getting Through [RR 549]The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Documentaries MasterChef Training vs Experience The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Skynet [ChatGPT] in Auto Repair with Sean TippingThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

* Touchdown!!!* Another Touchdown!* Sequence of Events* HumilityThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

* Recession proof?* Lessons from COVID* Equations and SystemsThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

It's nothing personal, it's only business- removing emotion out of the equation but think logically. It's not an excuse to do something wrong. Vito plays the long game and is brilliant at networking. He start these relationships with people by maybe doing something to help them out. Friendships and family and loyalty and favors and honor and respect council, help support, be in my debt.In the automotive industry, you serve people by servicing vehicles- what is the big picture?5 families- competed with each other but respect each other and were symbiotic. The same enemy was the government. Some people will never be your clientele for whatever reason- you can’t be everything to everyone. Vito did not want to get into the narcotic business because it didn’t fit his morals.  Leadership- do you earnestly thank your employees?Run your business like a business but as a real personWho is your accountability partner?The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Downloading Pico 7 from www.picoauto.comSetting up Demo Mode Walking Through Inductor Voltage AnalysisWalking Through Inductor Current AnalysisThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

ExpectationsSocial ConstructsOwnership (possessions)RespectAccountabilityThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Beta TestersOE aftermarket boostersTechs, not enough people know aboutTool manufacturer support staffThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow shares a recent interaction with a salesperson that wanted to help in the sale of the business. There were some warning signs, and with a call to an industry peer, Hunt Demarest, Matt stopped what could have been a costly mistake. Watch Episode HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Show Notes: Succession plan for Riverside Automotive- Matt buys out the current owner Salesman stops into the shop offering consultation work (not automotive based)- consultant comes the next week looking into receipts and paperwork. Tells the owner his accountant is doing a poor job and asks what their ballpark agreement for sale price tag is. Immediately tells the owner it is priced too low and he could write a check for him today for more. Also adds in a scare tactic with IRS and 'gift tax.' Explains his team could get this deal done for around $40,000 Hunt Demarest- aggressive salespeople will pray on the owner's goals, insecurities and dreams with pressure behind it. The importance of valuations from someone that is versed in the automotive industry. Seller and buyer have to be on the same page with transparent communication What is your relationship with your banker? Be mindful of the opinions you are getting and who you are sharing information with Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Household phenomena translating to workplaceOverclaimingTask perceptionsLeadership dilemmaThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE