Diagnosing the Aftermarket A to Z

Scott Alton - From the Clients Point of View - Matt Fanslow Diagnosing the Aftermarket A to ZMatt grade school friend who is also a customer of hisMatt has a photographic mindOrigins of life, music, and euchre (the card game)Scott sees or perceives that the people working on his vehicle are competentDress says a lot about competencePersonal appearance, alsoFormulate an opinion if you trust the shopOverall look of operation, clean, organizedA professional look gives confidence to trust Certification on the wallReviews on the wallRead reviewsWhen meeting a client for the first time we ask for a certain level of trustConsumer: How does it feel to find that shop you can trust?I client knows someone at the shop they are more likely to trustUsed Car Salespeople are going to have all this spin that they're going to give to me. And so you know, a used car salesman, unfortunately, Is linked with your profession in a lot of ways.The client must determine if the service advisor or technician is spinning large as a used car salesman wouldWhen you go to the doctor, you can get a second or third opinion. That's a little harder when the thing you need to get you home is you know, possibly debilitated and not able to get you home if you broke down away from your regular shop.Capabilities and equipment drive price of jobs no matter what size they areCompensation plans, benefits, investment in training drive margins/priceThe show is sponsored by NAPA Auto Care napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.meDo all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?A mature leader follows joy and not fearMany managers never received the positive vibes from happy customers, and only get called in when there is a problemWe need to take steps to be sure our ‘locker room’ is not toxicChris book recommendations:  UnaffendableAnything that deviates from a mean is surprising On a normal day, there may not be anything surprising You may not be able to solve the world’s problems overnightYou can’t have too high expectations from young techniciansThey are going to cost you moneyAre we grateful for every opportunity from every customer to solve their problem?Affirmations are very important for change to fix any self-doubtKnow thyself. What bring you joy?Matt loves to solve puzzlesBah Humbug!Entrepreneurs work a lot and love new thingsChris finds joy in opportunitiesWe are competitive. We like to winThere are things we can keep up with as long as they are not conjured up by the competitor or via social mediaWinning is OK. It is how you win that sets you apartIf you don’t find joy in your backyard, you may be looking through the wrong lensesDorthy and the Wizard of OzBay WatcherLooking at productivityHow can data help improve our productivity and remove obstaclesIt is not all about just replacing parts today but being sure that the system is connected and back to full function Speed doesn’t necessarily mean good. Comebacks need to be measured  We don’t document anythingPhoto’sBeforeAfterAll around vehicles, dashDocument, Document, DocumentOwners have the right to charge what it takes to keep the business running and profitable  The show is sponsored by NAPA Auto Care napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Matt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice.A very serious topic for everyone in the aftermarketSomewhere in the neighborhood, one in five and one in four adults have mental health issues or concerns and are going undiagnosed and untreated.Concussions can cause issues with mood.We’ve seen this amplified in professional sports like footballThese types of injuries can be cumulative (Head Injuries)Head injuries take away from your resistanceThere are alternative treatmentsFind an adaptive strategy for your mental healthExercise is good to improve your mental healthAnxiety and mental health are relatedTalk therapy is an optionThe key is to connect with the therapist. Finding the right fit.They can give you tools but you need to take the responsibilityLike addiction, you have to decideThe tool truck can give you a tool, but you need to use it to have value to you.Stress and anxiety can come from the challenges at work.Fixing people and fixing cars can have parallels.Deep breath in front of a customer may have them calm down. Like the yawn response.Many people in your world may be struggling with mental health and/or anxiety issuesGet help from NAMI.com    National Alliance on Mental Health IssuesDon’t fear being aloneCranial Electro Stimulation worked for HaakanEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to ZHe holds some records in basketball that may never be brokenHe was a scoring machineHe was not naturally talented but was 6” 5”He came up with his own drillsHe was doing things back in the 60s and 70s ahead of his timeHe spent time training, studying and working out, and challenging himself to get betterHe never had any god-given talent that would have made him like LeBron James or Michael JordonHard work can pay offPerfect Practice makes PerfectJournal your thoughts, ideas, intuition take-a-waysYou have enough talent and natural skill to be the best or become really good at what you doHard work, attention to detailFocus in the right direction, the right area, can be rewardingFind mistakes and inaccuraciesFind ways to train yourself betterDon’t need to work fast but smoothly. Get economy off motion.Link to Matt's Journaling Episode on Remarkable Results Radio HERE.

Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to ZI taught a PICO scope class and had a few observationsSome owners/managers were present with their techniciansSome owners/managers were amazed at what the scope could do for themOwners should not ignore business management classes at the expense of technician trainingGreat chance to learn what other shops are doingDo owners who started as techs become more willing to invest in the back of the house vs the owners that came from outside the business or from the service counter? Are they more willing to spend money on the customer or systems than the back of the house?It is important to cross-train and get management more involved in the value of equipment and the tools needed to produce timely and quality work in the bays (efficiently, accurately, reduce negative outcomes ) I believe techs should have to answer a phone and schedule an appointment and vice versa to keep the team understanding and humbleIf a tech breaks out a piece of equipment that they have not used in a long time and because of training they see value in it, be sure they are not punished for spending extra time

Pickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to ZMatt speaks to how pickpockets and magicians use misdirection to fool you.Focus is critical in successful diagnosis.Distractions need to be minimized to keep a strong level of concentration.

The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive.A candid discussion between Matt and his wife DaniellePeople struggle fighting a way back out after substance abuse to create and reach goalsAn important goal is to have autonomy and have their own placeThe hardest part of her job is to get people to stabilityMany obstacles and hurdles are part of the hoops to jump throughThere are repercussions to faceThe relapse rate is highRoad backStability. Need employmentRigorous honestyMust be ready to changeExternal motivators are factors. Families. Legal SystemYou have to love yourselfThere is a lot of shame to get over  When substance use stops they need to fill their lives with something elseSearching for a jobHaving a jobThe first eighteen months is the danger zone while in recoveryMost prone to relapseIf people are truly into recovery they are open-mindedFour pillars of recoveryHealthHomePurposeCommunity 

Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to ZMatt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician.Sean Tipping's Podcast HERE.

What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z. Matt connects the rough times Metallica had that was reflected in the Metallica movie "Some Kind of Monster" to life in the auto service aftermarket. Enjoy Matt's uncanny ability to reflect and parallel life's journey.

New Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to ZMatt talks to TopDon VP on new tech he found at AAPEX 2021

Buyer Beware. My Learning Curve With a Marketplace PurchaseIt started off greatThen it never arrivedFound it for sale again from the same personWho I calledWhat I did

Matt Fanslow Podcast Launch - Episode 1 with Carm CapriottoA new podcast that will cover a wide range of topics from all angles of the automotive aftermarketThe latest show from the Aftermarket Radio NetworkCarm and Matt talk about their collaboration to launch this inaugural episodePodcasts Mentioned on this episode:Link to Kobayashi Maru Episode - For The Record 77 HERELink to Professional Wrestling Episode - For The Record 50 HERELink to Matt's first-ever episode on ASE HERELink to Matt's first solo episode with Carm HERE

Matt Used an Ohmmeter - Oh My! - with Guest Sean TippingA huge diagnostic challenge on a truck hit by lightningMatt actually pulled out an ohmmeter and it helped him discover a pathSean talks about teaching and his mobile diag businessSean and Matt talk about Ohms, Volts and Amps