Diagnosing the Aftermarket A to Z

Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.Show NotesDutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.captivate.fm/episode/046Challenges Faced by Managers and Owners (00:01:30) Demand for Better Compensation (00:02:43) Assessing Value and Increasing Compensation (00:04:28) Honest Conversations and Fear (00:05:54) Hierarchy and Fairness (00:10:16) Improving Communication and Grace (00:15:52) Achieving Collective Success (00:18:12) Recognizing Flaws in the System (00:19:28) Taking a Step Back to Move Forward (00:20:58) Accepting Criticism and Turning It into a Positive (00:22:05) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow reflects on the life and career of basketball legend Bill Walton. Matt discusses Walton's achievements, his Hall of Fame status, and Walton's positive attitude and influence.Show NotesBill Walton's College Years (00:01:14) Bill Walton's NBA Career (00:02:48) Walton's Broadcasting Career (00:10:40) Walton's Philosophy and Legacy (00:14:02) NBA's 75 Greatest Players (00:20:50)Bill Walton's Legacy (00:22:00) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/"In the world of automotive repair, specialization can be key to success." Elijah McMillan, shares his journey into key programming. Interestingly, he took over from mobile locksmiths, opting out of car-related services, a reminder that knowing your niche and capabilities is vital. Elijah also works on Hybrid vehicles. He's specialized in hybrid repair, particularly with the Toyota Prius. Adding keys to these vehicles might seem daunting, but it’s an integral part of servicing hybrids.Did you know that dealers often sell keys at a loss? Elijah McMillan shone a light on this surprising fact. Locksmiths can carve out a lucrative space in the market by strategically stocking fobs and utilizing the right tools, like the OTIS system for Volkswagens. Efficiency and preparedness can turn challenges into profitable opportunities.Key programming and aftermarket toolsObtaining a VSP (Vehicle Security Professional) licenseChallenges and opportunities of offering key programming servicesHybrid vehicle repair, particularly with Toyota Prius modelsHigh voltage battery repair in Prius Gen 2 modelsQuality repairs and competitive warrantiesAutomotive industry in Michigan and industry eventsKey fobs and inventory managementImpact of key programming tools on businessImportance of staying informed about the latest technology in the automotive industry

Matt Fanslow explores the concept of zero-sum games in life and business, emphasizing the importance of collaboration over competition. He uses professional wrestling as an analogy for teamwork, discusses the value of continuous training, and advocates for ethical business practices and the benefits of a supportive industry network. Show NotesZero Sum Games (00:01:18)Professional Wrestling as an Example (00:03:59) NAPA Auto Tech Training Programs (00:07:45)Shifting Marketing Strategy (00:10:09) Raising Perceived Value (00:15:09) Creating a Zero-Sum Situation (00:19:59) Rising Tide Lifts All Boats (00:21:06) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and Chris Jones, editor for Ratchet+Wrench and Endeavor Business Media, discuss the similarities between sports and business, focusing on talent development, leadership, and team dynamics. The conversation covers the importance of creating a winning culture, being open to new opportunities, and the impact of long-term thinking versus short-term decisions. They also touch on the role of leadership in fostering a supportive environment and the parallels between a football team's offense and defense with the front and back of the shop in auto repair. Show NotesThe parallels between sports and business (00:00:40) Mark Cuban's practicality and work ethic (00:01:11) Examples of underestimated talent in sports (00:11:13) The importance of work environment (00:15:42) Players leaving toxic environments (00:17:19) Players restructuring contracts (00:18:39)Finding talent beyond high draft picks (00:22:21) Building a winning culture (00:26:00) Isaiah Thomas and the New York Knicks (00:32:13) Aging Player Syndrome (00:34:35) Creating an Environment for Talent to Succeed (00:35:52) Impact of Compensation Structure (00:37:15) Respect for Time and Collaboration (00:39:28) Leadership and Culture in Sports and Business (00:40:37) Cultural Impact of Key Players (00:43:24) Leadership and Passion for Winning (00:47:42) The comparison between football and shop management (00:48:25) Managing and improving shop performance (00:50:36) Evaluating talent and maintaining a positive culture (00:54:51) The role of the coach in shaping the team's culture (00:58:45) The intense competitiveness and dedication of Michael Jordan (01:03:05)Draymond Green's Incident (01:05:17) Warriors Culture (01:06:32)Durant's Leadership (01:07:30) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and guest Margaret Light tackle the subject of pornography and its effects on relationships. They discuss the challenges of addressing porn use, the avoidance of the topic in relationships, and the importance of open, respectful communication. They explore the emotional regulation aspect of pornography, the influence of media on sexual expectations, and the need for comprehensive sexual education. The conversation also covers ethical porn consumption, the impact of porn on relational dynamics, and the benefits of seeking therapy for related issues. Margaret Light, Marriage & Family Therapist, MA, LMFT, [email protected], Equilibrium Therapy and ServicesShow NotesProfessional language debate (00:03:15) Margaret Light discusses the professional debate around the language and terminology used in the field of pornography addiction.Impact of pornography on sexual health and education (00:07:43) Unrealistic expectations and objectification (00:08:29) Warning signs of problematic pornography use (00:11:06) Ethical considerations of paying for porn (00:13:55) Dependency on porn for sexual activity (00:17:48) Acceptable use of pornography (00:19:23) The impact of hiding porn (00:19:37) Understanding relational problems (00:20:06) Individual perspective on porn use (00:20:53) Shame and embarrassment associated with porn (00:21:28) Pornography as an emotion regulation tool (00:23:29)Expanding coping skills (00:25:00)Neuroplasticity and brain rewiring (00:29:25) Realistic expectations for change (00:30:34) The impact of content on user preferences (00:35:17) Media influence on body image and fantasies (00:36:51) Porn Industry and Inclusive Content (00:38:51) Adolescent Education on Pornography (00:39:27) Mainstream Influence and Adolescent Expectations (00:41:10) Accessibility and Social Acceptance (00:43:32) Algorithmic Influence and Content Consumption (00:45:27) Relational Dynamics and Pornography Use (00:55:42) Relational Skills in Addressing Pornography (00:59:16) Ethical Use of Pornography (01:00:22) Demonstrating Care and Consideration (01:03:15) Seeking Therapy for Relationship Issues (01:04:22) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow covers strategies for engaging high school students, debunking industry myths, and the importance of talent over passion in choosing a career. The episode aims to inspire a new generation to explore the diverse and rewarding paths within auto repair.Show NotesIdeas for Engaging Students (00:01:19)Addressing Misconceptions (00:07:59) Value of Skill and Talent (00:13:41) Changing the value system (00:19:04) Impact of artificial intelligence (00:21:21) Future of Auto Repair Careers (00:22:40) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow discusses the importance of automotive repair shops setting a barometer for the value they provide. He compares this to consumer and professional products in other industries, like lawnmowers and chainsaws, to illustrate differences in quality.Show NotesComparing lawnmowers and chainsaws (00:01:14) Demonstrating value in automotive repair (00:10:46) Marketing and communication strategy (00:12:57) Setting the barometer through demonstration (00:15:22) Utilizing social media and radio for marketing (00:17:34) Comparing Products (00:19:44) Demonstrating Value (00:20:51) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow tackles the misunderstood relationship between profit and greed in business. He references the YouTube Short "Farmer Does the Right Thing on Shark Tank," using the comments section as a springboard to discuss public perceptions of profit. Show NotesThe association of profit with greed (00:00:11) Matt discusses the perception of profit as a negative concept and its association with greed in business.YouTube short "Farmer Does the Right Thing Shark Tank" (00:01:14) Matt talks about a YouTube short video featuring a farmer's product pitch on Shark Tank.Challenges in justifying pricing to customers (00:03:41) Matt discusses the difficulties businesses face in justifying their prices to customers and the need to educate them about the value provided.Misconceptions about profit and pricing (00:06:21) Matt addresses the misconceptions regarding profit margins, and pricing strategies.Tackling the association of profit with greed (00:14:36) Matt explores strategies for addressing the negative association of profit with greed and the importance of educating customers about business operations.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Mo Ali from Lock Labs discusses the challenges facing the automotive locksmith industry due to new credential requirements for accessing the immobilizer functions on aftermarket tools. Mo also discusses the National Automotive Service Task Force (NASTF) and the Vehicle Security Professional credentials. It's not just about cutting keys; it's about navigating a maze of electronics, modules, and regulations. Show NotesNASTF and Vehicle Security Professional credentials (00:02:32) Impact of the credential requirement (00:03:54) Role of NASTF and implications of the new requirements (00:09:14) Debate on key programming (00:11:44) Potential consequences of the new credential requirements (00:14:28) VSP Credentials and Key Cutting (00:18:54) Implications of Key Making Outside Locksmiths (00:22:21) Predictions for the Locksmith Industry (00:24:20) Challenges and Opportunities for Locksmiths (00:29:40) Perception of Locksmiths and Technicians (00:32:41) Forced Collaboration and Industry Changes (00:33:27)Complexities of Key Making (00:37:01) EPA Regulation and Emissions-Related Information (00:39:23) Acquiring Immobilizer Data (00:50:55) The learning process and lack of knowledge (00:51:50) Security measures and protecting investments (00:52:45) Government intervention and industry governance (00:56:58) Advocacy and industry collaboration (00:57:59) Engagement with NASTF and advocating for changes (01:00:01)Progress and understanding in industry changes (01:02:48) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow explores the similarities between gaming and automotive diagnostic work. He uses the game "Elden Ring" as an example to discuss the importance of learning from mistakes, adapting strategies, and persevering through challenges—skills that are also vital in the automotive industry. Show NotesGaming and the Lessons from Elden Ring (00:00:11) The Importance of Training for Technicians (00:11:08) Exploring and Embracing Challenges in Gaming and Real-world Diagnostics (00:12:08) Free Thinking and Following Procedures (00:17:53) Gaming Experience and Work (00:18:53) Feeling Good about Accomplishments (00:19:57) Learning from Situations and Journaling (00:21:01) Improvements and Tools (00:22:10) Business Decisions and Tool Acquisition (00:23:16)Applying Gaming Enjoyment to Work (00:24:17) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

"Would you be willing to pay extra for certain classes?" Email Matt: [email protected] Sean: [email protected] Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training. Show NotesThe Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians.Cloning (00:01:39) Calibrating Subaru(00:08:30)Characteristics of a GGreat Automotive Training Class (00:13:25) Balancing theory and practicality (00:16:52) Selecting the right class (00:17:57) Designing effective classes (00:19:13) The value of educational strategy (00:23:39)Challenges in class development (00:25:53) The role of humor and interaction (00:31:56) Engaging Presentations (00:33:16)Handling Audience Interaction (00:34:40) Effective Presentation Styles (00:37:14)Responding to Questions (00:37:45) Honesty and Case Studies (00:42:19)Powerpoint Presentations (00:51:52) Reference Material (00:55:09) Hands-On Training (01:04:16) Logistics of Hands-On Classes (01:05:13)Challenges of Hosting Hands-on Classes (01:10:33) Interest and Investment in Specialized Classes (01:13:06) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow explores the complexities of electricity in automotive diagnostics. He breaks down fundamental concepts of volts, amps, resistance, and Ohm's law, using practical examples to clarify their roles in vehicle electrical systems. Show NotesChallenges of Explaining Electricity (00:01:15) Fundamental Aspects of Electricity (00:02:42) NAPA Auto Tech Training (00:18:20)Understanding Voltmeter Readings (00:19:21) Ground Reference and Voltage Drop (00:20:29) Effect of Resistance on Voltage (00:22:44) Series Circuit and Voltage Split (00:29:17) Verification of Electrical Issues (00:32:29) Fuse Block and Voltage Verification (00:34:44) Voltage Drop Testing (00:34:55)Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.Show NotesDating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions.Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's appearance.Importance of Customer Reviews (00:04:54) Discussion on the significance of customer reviews, the impact of negative reviews, and the importance of backing up a shop's exterior with quality service.NAPA Auto Tech Training Sponsorship (00:11:34) Information about NAPA Auto Tech Training and its benefits for technicians and shop profitability.Constant Improvement in Customer and Employee Interactions (00:13:42) Emphasis on the importance of constant improvement in customer interactions and the parallels with employee relationships.Long-Term Relationships and Continued Accreditation (00:17:06) Discussion on the importance of continued accreditation and constant improvement to maintain long-term relationships with customers and employees.Shop Relationship Parallels (00:18:13) Drawing parallels between shop hiring and dating, emphasizing the importance of attracting and maintaining long-term relationships with employees.Attracting Talent (00:19:16) Encouraging self-reflection on what attracts and separates a shop from competitors, and the importance of perpetuating long-term relationships with employees.Promoting Training (00:20:20) Advocating for the importance of training.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Have you discovered the power of training conferences? It’s not just the learning—it's the collaboration of minds, the shared experiences, and the connections that make them invaluable. Show Notes Reflections on Vision Hi-Tech Training & Expo 2024 (00:01:32) Personal observations and experiences at the Vision 2024 conference.Hands-On Key Cutting Class (00:02:39) Description of a hands-on key cutting class, including the tools and sponsors involved.Scan Tool Class and Discussions (00:03:53) Discussion of various scan tools and their capabilities, featuring notable industry figures.All-Day Hands-On Pico Class (00:05:01) Description of a comprehensive all-day training session focused on Pico technology and vehicle diagnostics.Tech Talks Presentations (00:08:41) A series of presentations by industry experts on personal and professional experiences, including case studies and techniques.Trade Show Experience (00:15:48) Overview of the trade show, including interactions with various booths and industry professionals.Reflection on Training Resources (00:18:05) Discussion of training resources and their value for technicians, including specific recommendations.The discussion about technical training (00:19:13) Exploring the changes in technical training and the expectations for the next great trainers.The dedication and focus of a great trainer (00:20:23) Discussing the qualities and dedication required to become a top-notch trainer in the automotive industry.The impact of training conferences (00:24:01) Highlighting the importance of attending training conferences and the benefits of networking and learning from peers.Personal update and gratitude (00:25:08) Providing a personal update on a family member's health and expressing gratitude for support and interaction.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech napaautotech.com Matt Fanslow and Tanner Brandt discuss the nuances of automotive training and education. They emphasize the importance of selecting relevant classes that address specific areas of struggle within the industry, such as diagnosing parasitic battery drains. They highlight the complexities of troubleshooting and the limitations of current diagnostic tools, underscoring the need for better vehicle monitoring. The conversation also touches on the importance of networking and knowledge sharing, as well as the value of stepping out of one's comfort zone to explore new areas of learning at training events.Importance of selecting classes and getting the most out of training events in the automotive industryChoosing classes based on areas of struggle and seeking advice from experienced instructorsDifferent phases of attending training eventsValue of soft skills and communication courses in the automotive industryImpact of quality training programs offered by NAPAImportance of ongoing training to keep up with evolving vehicle technologyImportance of specialized training, particularly in the area of electric vehicles (EVs)Value of specialty classes focused on specific vehicle brandsImportance of networking and staying engaged during training eventsChallenges faced in diagnosing automotive issues, particularly related to parasitic battery drainsThanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and guest Justin Morgan tackle various issues within the automotive industry during a live "Ask Us Anything" session. They discuss the struggle for industry respect, the challenges small shops face, and the crucial role of specialization. The conversation highlights the importance of training for staff development and the difficulties in motivating technicians to attend. They also explore the impact of influential figures on training, the dynamics between shop owners and technicians, and the importance of mentorship for new technicians.Show NotesThe barrier to elevating respect in the industry (00:01:18) Discussion on the challenges and factors affecting the level of respect in the automotive industry.The importance of specialization for small shops (00:09:26) The challenges faced by smaller shops and the importance of specializing in specific car lines or services.The impact of training on staff improvement (00:14:55) The significance of training and its role in enhancing the skills and knowledge of staff members in the automotive industry.The frustration of low training attendance (00:15:17) Discussion about the disappointment of low training attendance and the struggle to motivate technicians to take advantage of available training opportunities.The lack of awareness about available training (00:17:20) Exploration of the widespread lack of knowledge about the existence of various training resources and events within the automotive industry.Challenges of implementing online training (00:19:22) Discussion about the resistance and challenges in implementing online training, including the mental block towards online training and the lack of engagement with online resources.Differentiating job from career mindset (00:21:02) Exploration of the distinction between a job mindset and a career mindset and the difficulty in converting individuals from one mindset to the other.Discussion about specialized tools and training costs (00:25:21) Conversation about the cost and necessity of specialized tools and training, particularly focusing on the cost of entry and P-WAS tools for specific car lines.Challenges Faced by Small Shops (00:32:00) Challenges faced by small shops and the struggle for improvement and recognition.Perpetuating Positive Evolution (00:38:29) Addressing the negative attitudes towards the automotive industry and encouraging perseverance and growth.Delayed Gratification in the Automotive Industry (00:42:26) Comparison with other skilled trades and the potential for growth and success in the automotive industry.Investing in New Technicians (00:43:28) Discussion on investing in new technicians, advice for newcomers, and the challenges of starting out in the automotive industry.Discovering Your True Calling (00:45:11) Exploration of finding one's true calling, the expectations on young people, and the importance of giving opportunities without bias.Developing Mechanical Aptitude (00:46:21) The impact of changing environments, the lack of mechanical aptitude in younger generations, and the need for patience in skill development.Dealing with Frustrations in the Trade (00:50:01) Addressing the difference between frustration with vehicles and feeling stuck in the trade, and the importance of managing toxic work environments.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Donny Seyfer from the National Automotive Service Task Force (NASTF) discusses the importance of ongoing training for technicians and the challenges they face in accessing information and tools. Seyfer emphasizes the need for collaboration with automakers and lawmakers to improve security measures and technical support.Show NotesFamily Background and Career Journey (00:02:23) Donny Seyfer shares his family's history in the automotive industry and his journey into the professional business.Formation and Growth of NASTF (00:04:20) Empowering Independent Techs (00:09:39) Evolution of NASTF's Structure (00:11:35) Stakeholders and Board Members (00:13:27) Reprogramming Events and Knowledge Base (00:15:24)Challenges in Supporting Legacy Vehicles (00:21:15) Development of Tools for Key Code Delivery (00:25:08) Game Theory Pitch (00:30:50) Secure Data Release Model (00:32:04) Scan Tool Validation Program (00:39:09)The VSP Program (00:45:14) Vehicle Theft and Security (00:46:07)System Testing and Updates (00:53:55) Engagement with Lawmakers and Automakers (00:54:43) Tool functionality and availability (00:59:58)Service information access issues (01:00:31) Tooling and VSP credentials (01:04:51) Addressing illicit tool use (01:07:17) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Find out how the movie Mrs. Doubtfire relates to the automotive industry. Matt Fanslow explores the motivation behind self-improvement and giving credit when using someone else's knowledge or ideas.Show NotesMrs. Doubtfire Movie Analysis (00:01:05) Analysis of the movie "Mrs. Doubtfire" and its characters, discussing the dynamics of the relationships and the impact on the main character's behavior.Motivation and Improvement (00:03:23) Exploration of the motivation to improve, drawing parallels from the movie's characters and their impact on personal growth.Learning from Others (00:09:30) Discussion about learning from colleagues and other professionals in the automotive repair industry, focusing on gaining inspiration and improving skills.Robin Williams and Improvisation (00:13:48) Reflection on the comedic genius of Robin Williams and his unique improvisational skills, leading to a discussion about his impact on the comedy community.Robin Williams' Legacy (00:16:16) Reflection on the impact of Robin Williams' passing and his reputation in the comedy world, addressing the complexities of his suicide and the issue of joke theft in comedy.Giving Credit to Intellectual Property (00:18:47) Importance of referencing and giving credit when using someone else's knowledge or ideas.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

In this episode of "Diagnosing the Aftermarket," host Matt Fanslow tackles the issue of motivating technicians to attend training. He shares personal experiences and the sacrifices he made to enhance his skills, acknowledging the difficulty of balancing training with work and family life. Matt discusses the intrinsic motivation required for technicians to seek training and the resistance some may have. He stresses the importance of continuous learning in the automotive industry and invites feedback on the topic. Show NotesSupporting intrinsically motivated technicians (00:02:18)Challenges of motivating technicians (00:04:23) Exploring potential reasons for technician resistance to training and addressing challenges.(00:05:35) The changing perception of training value over time and the importance of continuous learning.(00:09:09) The impact of training on technician satisfaction, turnover, and shop profitability.(00:10:12) Compensation, travel, and anxiety are factors affecting technician training motivation.(00:14:44) The role of training in career progression and increasing income levels.(00:17:14) Technician's challenges in attending training after work, including family responsibilities and time constraints.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Aircraft mechanic Alicia Pollock shares her journey from aspiring astronaut to aircraft mechanic, emphasizing the extensive documentation required in her field. She discusses the detailed record-keeping for each maintenance task, the specialized training for different aircraft components, and the importance of precision and safety. The conversation also highlights the rigorous testing and practical exams for aircraft mechanics, contrasting the strict regulations in aviation with the automotive industry's standards. Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow dives into personal territory, discussing his father's health and the impact it has had on his perspective. He reflects on the changing nature of his aspirations and the delicate balance between pursuing goals and being thankful for current blessings. Show Notes with Timestamps Father's Health Update (00:00:12) Matt discusses his father's health, including his assisted living, heart condition, and recovery.Changing Hopes and Wishes (00:02:34) Matt reflects on how his hopes and desires for his father's recovery have evolved over time.Gratitude vs. Ambition (00:06:36) Matt compares changing expectations for his father's recovery to the balance between gratitude and ambition in professional and personal life.Appreciating What You Have (00:10:28) Matt emphasizes the importance of appreciating one's current situation and the value of gratitude in both personal and professional aspects of life.Striving for Better (00:14:14) Matt discusses the balance between striving for improvement and greed, emphasizing the importance of shared ambitions and continuous improvement.Reflection and Appreciation (00:18:20) Matt reflects on the need to appreciate the blessings in life while continuing to push for improvement.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, dive into the complexities of grief. They discuss the inevitability of loss, the importance of acknowledging grief, and strategies for self-support during the grieving process, such as maintaining routines and honoring loved ones. They also cover how to support others who are grieving, offering practical help and emotional support. The conversation touches on the challenges of dealing with grief in the workplace and the need for understanding and patience. Additionally, they explore the concept of surrendering to grief and the dangers of using work or other distractions to avoid dealing with emotions. Show Notes with TimestampsMargaret Light: https://www.equilibriumtherapyservices.org/The Unspoken Reality of Grief [RR 885]Matt's personal experience (00:01:12) Matt shares a personal experience about his father's health issues and his own feelings of grief and survivor's guilt.Understanding grief (00:05:29) Margaret explains the broad concept of grief, including different types of loss and the idea of complicated grief.The process of grief (00:12:36) Discussion on the non-linear nature of the grief process, the stages of grief, and the need to experience and process grief.Supporting individuals experiencing grief (00:18:06) Matt and Margaret discuss the challenges of navigating grief in professional settings and provide pointers on how to support individuals experiencing grief.Supporting Ourselves When Grieving (00:19:31) Tips for self-care during grief, including creating routine, seeking support, and honoring the loved one.Supporting Someone Who's Grieving (00:23:08) Practical ways to support a grieving person, such as providing childcare, acknowledging their grief, and avoiding false platitudes.Learning to Live with Loss (00:30:54) Discussion on the process of learning to live with the loss of a loved one and the challenges of accepting mortality.Dealing with Loss and Control (00:34:44) Exploration of the fear and loss of control associated with unexpected or unexplainable events, and the frustration of not being able to fix emotional pain.Grieving requires attention (00:37:28) Discussion on the intentional effort needed to be present and attentive during the grieving process.Surrendering to grief (00:38:03) Exploring the concept of surrendering to grief and accepting difficult emotions.Recognizing red flags in grief (00:41:22) Identifying signs of unhealthy coping mechanisms and behaviors in response to grief.Reintegration and moving forward (00:49:06) Exploring the reintegration phase of grief and the purpose of grief in helping individuals move forward in life.Acknowledging the value of grief (00:51:21) Recognizing the significance of grieving as a reflection of love and the importance of feeling strong emotions.Challenges in addressing emotions (00:54:35) Discussing the difficulties in addressing emotions, especially in male-dominated industries, and the need to learn to navigate and apply emotional understanding.Grief and Emotional Intelligence (00:56:33) Discussion on the benefits of emotional intelligence, the downside of suppressing emotions, and the importance of addressing grief.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow recounts the emotional journey of his father's sudden cardiac event days before Christmas 2023. He shares the shock and vulnerability felt during this crisis, the critical role of CPR performed by his brother, and the agonizing wait for medical updates. He describes the importance of empathy, direct communication from doctors, and maintaining hope amidst uncertainty. Matt's story underscores the fragility of life and the need to cherish every moment with loved ones.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Are shop owners blindly giving out benchmarks/blindly following them? Matt Fanslow, Jeff Barnes, and Bryan Pollack discuss the challenges in the automotive industry, including the overload of information, the lack of standard practices, and the need to understand specific business models. They also discuss the complications of hiring a diagnostic technician, the importance of career development opportunities, the importance of marketing, the challenges of investing in equipment, financial management, and the significance of retaining and training good employees. Show Notes with TimestampsThe challenges of navigating information (00:01:10) Discussion on the abundance of information in the automotive industry and the lack of tailored information for specific shops.The lack of industry standards (00:03:28) Exploration of the absence of standardized practices in running an automotive shop and the difficulty in determining who is the authority.Choosing the right business model (00:06:55) Importance of understanding the specific business model of a shop and making informed decisions based on that, rather than blindly following advice from others.The challenges of hiring a diagnostician (00:08:49) Explains the consequences of hiring a diagnostician without proper training and how it affects the shop's efficiency and profitability.The difficulties of determining the right diagnostician for a shop (00:09:59) Discusses the challenges faced by shop owners in finding the right diagnostician based on the size and workload of their shop.The challenges of finding skilled technicians (00:16:47) Discussion on the difficulty of finding and retaining skilled technicians in certain geographical areas.Different business models and the pressure to grow (00:17:20) Exploration of the pressure on shop owners to grow their businesses and the potential negative consequences of pursuing growth without considering the specific business model.Questioning the definition of success (00:18:14) Examining the concept of success in the automotive industry, beyond just financial numbers, and the importance of personal happiness and work-life balance.The challenges of navigating the automotive industry (00:23:39) Discussion on the importance of continuous training for technicians to keep up with evolving technology.Understanding legal and ethical considerations in running an automotive shop (00:26:02) Conversation about the importance of having an accountant, insurance agent, and attorney, and the potential legal and ethical implications of certain actions.The challenges of advertising in different areas (00:32:30) Discussion on the difficulties of advertising in different locations, including the effectiveness of different advertising methods based on the size and demographics of the area.The importance of targeted marketing (00:34:49) The need for targeted marketing strategies to reach the right audience and avoid wasting advertising budget.The challenges of investing in equipment and key cutting machines (00:40:01) The guests discuss the challenges of investing in equipment and key cutting machines, especially for smaller shops and those located near dealerships.The changing landscape of the automotive industry and the misconception about shops without a diagnostician (00:41:00)Chasing numbers and the prioritization of car issues (00:52:07) Discussion about the pressure to meet certain numbers in the industry and the prioritization of car issues based on customer needs.The challenges of chasing false numbers (00:56:32) Discussion on how some shops miss out on hiring good technicians because they focus on a false number instead of considering the technician's value.Understanding benchmark numbers vs. goals (00:56:54) Exploration of the difference between benchmark numbers used for measurement and goals that shops should focus on to achieve long-term success.Retaining good people and training (01:03:36) Importance of retaining and training good employees as a key factor for success in the automotive industry.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow pays tribute to the late Jim Linder. Matt reflects on his experiences attending Linder's training classes and conferences, emphasizing the importance of continuous learning for technicians. Matt encourages listeners to remember influential figures in the automotive industry and to invest time in learning about their contributions. Show Notes with TimestampsJim Linder's Legacy (00:01:18) Jim Linder's contributions to the automotive industry, particularly in fuel injector services and solutions.Guru Classes and Training (00:06:17) Information about the week-long Guru Classes organized by Jim Linder, including the instructors involved, the location of the classes, and the impact they had on participants.The Linder Conference (00:12:22) Discussion about the Linder conferences and the benefits of attending, including access to training programs and career development opportunities.Technician's Jeopardy (00:15:47) Participating in Technician's Jeopardy at the conference, including the prizes and Matt's intention to come in second place to win a Pico scope.Remembering influential figures in the automotive industry (00:26:03) Discussion about the importance of remembering and honoring influential figures.Quality training and resources provided by Jim Linder (00:28:15) Appreciation for the quality of training materials and resources provided by Jim Linder, including well-printed books and good food during training events.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Carm Capriotto and Matt Fanslow dive into the increasing role of technology in the automotive industry and how it's revolutionizing the way we approach vehicle repairs and maintenance. They propose the term "Technology Specialist" for automotive technicians, emphasizing the importance of their expertise. This designation not only acknowledges their expertise in handling advanced vehicle technology but also elevates their professional standing. Changing the language and perception of technicians as professionals is crucial for the industry's growth and success. Will you take part in this language movement?Show Notes Watch Full Video The passionate discussion with Isaac Rodell and Rich Falco (00:00:17) Carm and Matt discuss the episode with Isaac Rodell and Rich Falco- Batteries, Diag Pay and Gwar, Oh My! [E108]: https://mattfanslow.captivate.fm/episode/108 The transformational episode with Bob Heipp (00:00:58) They talk about the episode with Bob, which was transformational and discussed physical and mental health, and how it can save lives. Exploring Relationships, Health, and Personal Growth with Bob Heipp [E109]: https://mattfanslow.captivate.fm/episode/109 The proposal for a professional designation (00:07:23) Carm proposes the term "technology specialist" for automotive technicians, emphasizing the importance of investing in knowledge and skills in technology. The need for professional designations (00:08:47) Discussion on the different job positions in the automotive industry and the proposal for a professional designation for technology specialists. Respect and titles in the industry (00:10:22) Comparing the use of titles like "chef" in the culinary industry to the need for respectful titles in the automotive industry, such as "mechanical specialist" and "technology specialist." Collaboration between technology and mechanical specialists (00:18:24) Exploration of the collaboration between technology and mechanical specialists, using the analogy of medical professionals working together in surgery. The need for professional designation (00:25:15) Comparing the automotive industry to regulated professions like doctors and plumbers, and the need for a professional designation in the industry. The importance of journaling and documentation (00:30:06) Discussing the benefits of journaling and documenting experiences and knowledge in the automotive industry, using tools like Google Docs. The role of mobile tech in shops (00:33:46) Exploring the benefits of having a mobile technician for shops that work on multiple car lines and may not have the car count to justify a dedicated technology specialist. Pay plans and hiring bonuses (00:35:43) Discussion on the fairness and impact of hiring bonuses on current technicians, and the need for better communication and compensation plans in the industry.Thanks to our Partner, NAPA Auto CareLearn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-careConnect with the Podcast:-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/-Follow on Twitter: https://twitter.com/RResultsBiz-Join our Insider List: https://remarkableresults.biz/insider-All books mentioned on our podcasts: https://remarkableresults.biz/books-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom-Buy Me a Coffee: https://www.buymeacoffee.com/carm-The Aftermarket Radio Network: https://aftermarketradionetwork.com-Special episode collections: https://remarkableresults.biz/collections

Recently, Matt and his wife, Danielle, embarked on a kitchen renovation journey. Danielle, like many customers, feared being taken advantage of during the process. These concerns may seem illogical to some, but the fear of not getting our money's worth is real and relatable. While listening to Danielle's worries, Matt was reminded of the movie "My Fair Lady." The character is willing to pay a shilling to learn how to speak eloquently. While a shilling may be insignificant to some, it represents a significant portion of the character's financial worth. It's all about understanding what services or products mean to different individuals.This extends to the automotive industry - empathy and understanding toward customers' financial situations is crucial. Clear communication and setting realistic expectations are key. As professionals, let's strive to not just under-promise and over-deliver, but align expectations with the actual outcome. Show NotesProfessionalism and the Kitchen Renovation (00:00:11) The topic of professionalism and shares his wife, Danielle, has anxiety and fear about their kitchen renovation project.Issues with Cabinet Alignment (00:02:14) A gap in the cabinet alignment caused by the placement of the microwave and how they addressed the issue with the company.Anxiety about the Garbage Receptacle (00:05:32) Danielle's worry about not receiving the garbage cans with the sliding garbage receptacle and her fear of not getting value for the money spent.The shilling is a high percentage of her worth (00:08:51) Discussion about the value of a shilling to different individuals and the importance of understanding financial worth with reference to "My Fair Lady."Setting realistic expectations in kitchen renovations and vehicle repairs (00:11:00) The importance of setting realistic expectations in both kitchen renovations and vehicle repairs, and the potential challenges that may arise.Lack of Professionalism and Empathy (00:26:21) Exploring the importance of being empathetic towards customers and delivering a professional level of service.Building Reputation and Demonstrating Quality (00:27:18) Highlighting the significance of small gestures, such as returning the vehicle in good condition, building a positive reputation, and demonstrating the quality of service provided.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow discusses the importance of giving credit where it's due, using actor Bill Hader as an example. He links this to the automotive industry, emphasizing the need for managers and owners to acknowledge their employees' good work. Matt also highlights the significance of positive customer interactions and the role of humility, honesty, and modesty in enhancing a shop's reputation.Show NotesThe trend of giving credit (00:02:36) Bill Hader's interviews and his habit of giving credit where it's due, discussing the importance of acknowledging others' contributions.The struggle with giving credit in management (00:05:04) The difficulty that managers and owners face in giving credit to their personnel, emphasizing the inconsistency and negative impact of not recognizing others' efforts.The benefits of giving credit (00:07:29) The positive outcomes of acknowledging individuals by name for their work, such as increased customer satisfaction, confidence, and word-of-mouth recommendations.The importance of technician training (00:09:46) The need for technicians to continuously update their skills and knowledge in order to diagnose and repair complex vehicles.Positive interactions with clients (00:10:55) The significance of positive interactions with clients and how it can lead to customer satisfaction and word-of-mouth recommendations.Recognizing the contributions of the team (00:13:20) The importance of acknowledging and appreciating the contributions of all team members in a shop, including service advisors, managers, and owners.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Join Matt Fanslow as he answers some questions from his listeners in his 'mailbag.' Matt discusses the hiring bonus dilemma, compensation and profit sharing, the power of training, the flat rate pay system, book recommendations and how to create a network of industry peers. Have a question for Matt to answer? Email him at: [email protected] NotesHiring Bonuses for New Techs (00:02:27) Discussion on the fairness and impact of hiring bonuses for new technicians and how it affects existing employees.Broken System of Compensation (00:04:58) Exploration of the different ways technicians are compensated and how it can lead to resentment and difficulties in hiring new technicians.Ethical Profit and Long-Term Benefits (00:07:31) Explanation of how Matt's shop rewards employees based on ethical profit and how hiring bonuses can benefit both the shop and existing employees in the long term.The Mismanagement of Compensation (00:09:59) Discussion about the mismanagement of compensation in the aftermarket automotive industry and the potential impact on employees.Concerns about Flat Rate Pay (00:13:33) Addressing concerns about transitioning to a flat rate pay system and the potential negative impact on technicians' income and job satisfaction.Recommended Books for Auto Repair (00:19:49) Discussion on the importance of reading books on auto repairBuilding a Network in the Automotive Industry (00:26:06) Advice on how to build a network of connections in the automotive industry, including attending trade shows and utilizing social media.The importance of networking (00:29:42) The value of building relationships and networking in the automotive industry.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Recorded Live at AAPEX 2023, Bob Heipp discusses personal health issues, the importance of open communication and vulnerability, and the subsequent lifestyle changes he made. The conversation further delves into the significance of honesty in relationships, mindfulness, and overcoming addictive behaviors. Show NotesWatch Full VideoThe Heart Attack Scare (00:02:05) Bob shares his experience of having a heart attack scare and undergoing a double bypass surgery.The Importance of Early Detection (00:08:19) The discussion highlights the fact that many people's first heart attack is their last, emphasizing the need for early detection and lifestyle changes.The baseline test (00:09:53) Discussion about the benefits of taking a calcium test to determine the need for cholesterol medicine.The importance of vulnerability in relationships (00:13:28) Conversation about the significance of being open and vulnerable in maintaining sustainable relationships.The Vulnerability of Leadership (00:19:40) Discussion on the shift in outlook towards vulnerability in managing businesses and people.The Power of Meditation and Silence (00:20:58) Exploration of incorporating meditation and prayer, including the benefits of silence and introspection.Rewriting Programming and Dehumanizing (00:26:15) Conversation on the process of rewiring the brain and the dangers of dehumanizing people, including discussion on neuroplasticity and the impact of social media and pornography.The Health Focus (00:29:27) Discussion about Bob's focus on health, including surgery and depression after major heart surgery.Experiences at Apex 2023 (00:32:49) Conversation about attending AAPEX 2023 in Las Vegas for the first time, experiencing Halloween on Fremont Street.Evolution and Journey after Open Heart Surgery (00:35:08) Reflection on the personal growth and emotional transformation after open heart surgery, discussing the ongoing journey of self-discovery and figuring things out.Thanks to our Partner, NAPA Autotech https://napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Recorded Live at AAPEX 2023, Carm is joined in studio with Aftermarket Radio Network hosts Brian Walker and Matt Fanslow for milestone episode 900. Carm discusses the process of creating the podcast, the journey to expand to the Aftermarket Radio Network and how his daughter Tracy became a crucial part of the team, starting as an editor and eventually working full-time with him. Carm also reflects on the challenges he faced when starting the podcast, the importance of consistency, quality, and good editing, and the shifts he had to make along the way.Aftermarket Radio NetworkHunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers PodcastMatt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z PodcastKim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing PodcastChris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz PodcastShow Notes Watch Full Video RR 172: Giuliano Zuccato, Clay Sculptor – 1964 Mustang RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation The preparation process (00:01:51) The process of preparing for a podcast episode, including research, vetting ideas, and interviewing guests. Working with Tracy (00:06:38) Carmen shares how his daughter Tracy came to work with him on the podcast and the proposal he made to her to join the team. The success of the Aftermarket Radio Network (00:07:59) The preparation process for podcast episodes (00:08:29) Carmen discusses the things he had to learn and the podcast coach he hired before starting the podcast. The first interview (00:09:27) Carm talks about how he called Dave, a shop owner, to be his first interviewee for the podcast and how they connected. The evolution of the podcast (00:12:52) Carm reflects on the growth of the podcast, starting with the first episode and the decision to create additional shows like the Town Hall Academy and For the Record. The struggle of starting a business (00:18:22) Carm discusses the challenges he faced when starting his business, including finding sponsors and promoting his podcast. Becoming a better interviewer (00:22:09) Carm explains how he had to improve his interviewing skills, drawing inspiration from NPR and studying interviewers like Charlie Rose. Giuliano Zuccato (00:26:26) Carm tells the story of Giuliano, a guest on the podcast, who came from Italy and ended up working as a sculptor for auto manufacturers. Carm's visit to Giuliano's house and recording the episode on the crossfire (00:28:53) Carm visits Giuliano at his house in Detroit and records an emotional episode about Giuliano's work on the crossfire, despite his illness. Tractor envy and equipment (00:33:47) The future of the industry (00:35:27) Carm mentions that he is preparing an episode on the future of the industry and talks about the challenges and changes that may occur in the next five years. New shows on Aftermarket Radio Network (00:40:54) Carmen and Tracy are brainstorming ideas for new shows on Aftermarket Radio Network, aiming to grow the network and engage with the audience in new ways. Cherishing milestones (00:43:15) Carm discusses the importance of celebrating milestones, such as the 900th episode, as a way to improve personal and professional success in the automotive aftermarket.Thanks to our Partners, AAPEX and NAPA TRACSSet your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINARNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Connect with the Podcast:-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/-Follow on Twitter: https://twitter.com/RResultsBiz-Visit the Website: https://remarkableresults.biz/-Join our Insider List: https://remarkableresults.biz/insider-All books mentioned on our podcasts: https://remarkableresults.biz/books-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom-Buy Me a Coffee: https://www.buymeacoffee.com/carm-The Aftermarket Radio Network: https://aftermarketradionetwork.com-Special episode collections: https://remarkableresults.biz/collections

"I know that if your pay structure is set up around production, you've already lost if you're hiring a diag tech."Recorded Live at AAPEX 2023, Matt Fanslow is joined by Isaac Rodell and Rich Falco. Together, they discuss battery reconditioning, hybrid vehicle repairs, the role of diagnostic technicians and their pay structure, the importance of reaching out for support and education, and a discussion on music and the process of building classes for automotive technicians.Show NotesHigh Voltage Tooling and Battery Reconditioning (00:02:59) The Importance of Diag Techs (00:15:52) The Role of Diag Techs in Shop Profitability (00:17:07) The importance of reaching out for support (00:24:06)Challenges of Fleet vehicles (00:25:33) GWAR (00:39:41) Metal Music and Test Scores (00:42:15) The challenges of teaching classes (00:47:34)The profitability of mobile technicians (00:50:15)The pursuit of being the best (00:55:27) Encouragement to pursue excellence in automotive knowledge and skillsThanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

"We're going to talk about loss aversion, which risk aversion is essentially you don't want to risk anything, right? You don't like uncertainty, and you're willing to lose out big due to uncertainty and miscalculation. Loss aversion is when human beings really are essentially wired to dislike the loss of anything more than they like the gain of anything. It's more painful to lose something than gain it in the first place.""The tech's been working there for like a decade, so they have ten years invested. And their sunk cost fallacy is I have all this time invested here; I can't leave."Matt Fanslow and Bryan Pollock discuss the increasing role of technology in auto repair, the importance of following manufacturer guidelines, the need for a dedicated technology specialist, and the psychological aspects of decision-making in the industry, touching on loss aversion and the sunk cost fallacy.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Drawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.'Show NotesWatch Full Video EpisodeWatching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession.The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle and the importance of using emotions to make necessary changes in the business.The importance of focusing on the fundamentals (00:07:31) The customer's perspective and the importance of quality (00:09:00) How the customer's perspective and experience are crucial in determining the success of a business. TThe need for effective communication and leadership (00:10:42) The importance of effective communication and leadership within a business. The technician shortage (00:14:44) Discussion on the difficulty of finding good technicians and the impact of a toxic work environment.The importance of customer satisfaction (00:17:10) Drawing parallels between the restaurant industry and the automotive industry in terms of the impact of negative customer experiences.The poor attention to detail and lack of caring (00:22:10) The issue of using cheap and low-quality parts in the automotive industry, leading to potential problems and customer dissatisfaction.The struggle with pricing and gross profit (00:22:52)The importance of systems and processes in running a successful business (00:25:54) The challenges of running a business (00:29:26) Discussion about the assumption that business owners are always successful and the high failure rate of businesses in the first few years.The importance of attention to detail (00:29:52) Exploration of the need for business owners to pay attention to every aspect of their business, including delegated responsibilities like executive chef or service advisor.The need for proper tools and communication (00:30:46) Highlighting the importance of providing the necessary tools and resources for employees to do their jobs effectively and the need for open communication between owners and employees.The pressure of handling daily challenges (00:36:24) Discussion on the pressure that technicians face in handling daily challenges and how it affects their performance.The impact of coaching and consulting in the food service business (00:38:28) Exploration of the growth of coaching, consulting, mentoring, and networking in the food service industry and how it helps businesses improve and succeed.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow discusses the ASE Renewal App, its purpose, and the misconceptions surrounding it. The app is not just a testing tool but a platform for continuous learning. Show Notes: The purpose of the ASE Renewal App (00:01:16) Role of ASE as a test developer and administrator (00:02:30) The app's focus on continued education (00:03:45) EBenefits of continued education in the automotive industry (00:09:55) Understanding the purpose of the app and the role of ASE in question development (00:14:03) The ASE Renewal App and Question Flagging (00:17:41) Aging Questions and Exam Modernization (00:18:30) The Importance of Continued Learning and ASE Support (00:19:31) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow shares his frustrating experience with Facebook and its lack of customer support. On October 2nd he encountered issues with his account being hacked, password resets, and changing email accounts. Matt expresses disappointment in Facebook's lack of support and contrasts it with other platforms like Google and Amazon. He also emphasizes the importance of two-factor authentication and shares his surprise at discovering vulnerabilities that hackers can exploit.Show Notes with Timestamps:The background of the Facebook account (00:00:12) The usefulness of Facebook groups (00:03:18)Issues with Facebook account security (00:04:25) Facebook account being hacked multiple times and the challenges faced in trying to regain access to account.Loss of Facebook account and data (00:09:51) The complete loss of their Facebook account and all the posts, comments, and valuable information associated with it.Facebook's lack of support (00:10:51) The frustration with the lack of effective support from Facebook, despite the platform making money off its users.The dangers of accidental downloads and email vulnerabilities (00:16:51) How hackers can gain access to your computer through accidental downloads and vulnerable email settings.Tips for protecting your computer and multiple device usage (00:19:56) Advice on being cautious with downloads, using antivirus programs, and having separate devices for different purposes to enhance security.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Shame vs. Guilt: Margaret Light explains the difference between these two often confused emotions. Guilt is about feeling bad for doing something wrong, while shame is about feeling like a bad person. Guilt can motivate change, but shame can lead to negative self-critical thoughts and harm relationships.Show NotesThe difference between shame and guilt (00:01:30) Personal experience with shame (00:03:28)Challenging negative beliefs (00:06:22) Shame and Guilt (00:08:18) Discussion on the difference between shame and guilt, and how shame affects individuals in their day-to-day lives.Childhood Experiences of Shame (00:09:23) Sharing and Naming Shame (00:12:15) Recognizing and Understanding Shame (00:15:34)Dealing with Shame and Self-Compassion (00:18:38) Leaning into Shame and Seeking External Validation (00:21:31) The impact of shame on individuals (00:25:55) Creating a shame-filled environment (00:26:16)The connection between self-talk and how we treat others (00:27:30) Shame and Substance Use (00:31:00) The Shame Spiral (00:32:22) Window of Tolerance and Coping Strategies (00:34:19) Regulating Your System (00:38:45) Regulating Others (00:40:55)Guilt vs. Shame (00:44:27) Recognizing and not internalizing feedback (00:48:14)Healthy guilt vs shame in a professional setting (00:51:07) The importance of relationships with clients (00:53:57) The fascination with understanding human behavior (00:55:00)Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow discusses the challenges and considerations of offering small engine repair services in an auto repair shop. He shares his personal experience with his grandparents' implement dealer and explains the low profitability of consumer-level products like chainsaws and lawn mowers. The concept of opportunity cost is emphasized, highlighting the potential loss of focusing on these additional services. He also discusses the challenges of finding parts for classic cars and the need to consider the opportunity cost when expanding services beyond auto repair.Show Notes:The challenges of offering small engine repair (00:02:21) The difficulties and considerations of offering small engine repair services in an auto repair shop, including opportunity cost and low profit margins.The struggles of small engine repair shops (00:04:51) Explains the struggles faced by repair facilities and dealers that focus solely on small engines, including the high overhead costs and low profitability.The importance of technician training (00:08:24) Highlights the benefits of technician training in improving knowledge, skills, job satisfaction, and overall shop profitability.Understanding opportunity cost (00:09:30) Explains the concept of opportunity cost and its significance in terms of productivity and profitability in an auto repair shop.Considering opportunity cost in shop operations (00:10:36) Discusses the impact of opportunity cost on shop operations, particularly in terms of vehicle storage and its effect on productivity and income.The challenges of finding parts (00:16:46) Discussion on the difficulties of finding parts for small engine repair and how it affects the rate of service.Working on classic cars (00:17:57) Exploration of the shop's willingness to work on classic cars and the positive response from customers.Considering opportunity cost (00:18:51) Advice on considering the potential loss of income when offering additional services and the importance of evaluating daily tasks.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow is with Chad Austin, the owner of Austin Automotive in Canon City, Colorado. They discuss Chad's background as a mechanic and the challenges and successes of running a shop. They also discuss the importance of having the right tools for the job, the challenges of working on electronic modules, and the benefits of using digital tools in automotive repair. They touch on air conditioning systems, diagnostic techniques, and the future of AC system repairs in electric vehicles. Overall, they provide valuable insights into the automotive repair industry.Show NotesThe challenges of scheduling (00:01:02) Discussion on the difficulties of aligning schedules and the busy nature of the summer season.Running a brick and mortar shop (00:01:17) Clarification that the shop is not a mobile business and primarily operates from a physical location.Booking out appointments (00:03:07) The shop's schedule is booked out for several weeks, including oil changes, due to high demand and the shop's reputation for handling difficult cases.The challenges of engine replacements (00:08:22) Discussion about the time-consuming nature of engine replacements and the impact on technician availability.The challenges of running a shop in Colorado (00:15:43) Discussion about the unique circumstances of running a shop in Colorado, including the frequency of snowstorms and the impact on different businesses.The frustrations of dealing with multiple passwords for different manufacturers (00:18:25) Discussion about the difficulties of managing passwords for various manufacturers and the desire for a global password or authenticator app.Challenges of Mobile Work (00:23:07) Discussion on the difficulties of being a mobile technician and the importance of having the necessary tools.Doing Repairs at the Shop (00:23:22) Exploration of the benefits of performing repairs at the shop, including having access to all tools and space.Anticipating Increased Demand for EEPROM Services (00:27:40) Conversation about the potential rise in demand for EEPROM services and the challenges and opportunities it presents for technicians.The challenges of using third-party software for vehicle modules (00:29:50) Discussion about the need for legislation or government intervention to allow legitimate use of used modules without relying on third-party software.The complexity of GM engineering software (00:30:36) Conversation about the complicated nature of GM engineering software and its ability to change VIN numbers and reset bricked modules.The need for legitimate access to software and credentials (00:32:31) Agreement on the importance of obtaining legitimate access to software and credentials to fix cars and reduce electronic waste.The challenges of flashing modules (00:37:47) Discussion on the difficulties of flashing modules in vehicles and the workaround methods used.Renting out tooling to other shops (00:39:56) The practice of loaning or renting out specialized tools to other shops and the benefits it brings.The variety of scan tools in the shop (00:43:21) The different types and brands of scan tools used in the shop, including Snap-on and Launch devices, and the need for multiple tools for different functions.The challenges of using factory scan tools (00:44:51) Discussion about the limitations and benefits of using factory scan tools for Subaru diagnostics.The value of joining an air conditioning group (00:49:55) Conversation about the creation and growth of an automotive air conditioning group on Facebook, and the benefits of learning from experienced members.The benefits of digital manifold gauge (00:53:02) The advantages of using a digital manifold gauge for leak testing and tracking pressure loss.The escalating cost of acquiring equipment (00:53:49) The increasing expenses associated with purchasing additional tools and equipment for automotive services.The challenge of availability and urgency in tool acquisition (00:54:24) The delay in receiving a specific tool due to high demand and the willingness to pay more for immediate access to tools.Moisture Indicators and Evacuation Time (01:01:04) Discussion on using micron gauges to detect moisture in the system and the need for longer evacuation times in humid environments.Leaking Front Seal and Commercial Systems (01:02:05) Exploration of how a leaking front seal can affect the vacuuming process and the differences between commercial and residential systems in terms of sealing.Vacuum Pump CFM and System Size (01:04:00) Comparison of different vacuum pump CFM ratings and how it relates to the size of the system being serviced.Flushing out a condenser (01:08:03) Discussion on the misconception of being able to flush out a condenser and the challenges of doing so.Using a recirculating flush machine (01:09:31) Explanation of a flush machine that circulates flush solvent and filters

Matt Fanslow, Pedro de la Torre, and Justin Morgan discuss the challenges and frustrations of working in the automotive industry. They talk about the difficulties of diagnosing and fixing cars, the pressure to perform, and the industry's changing landscape with new technologies and complex vehicles. They also touch on the importance of staying positive, time management, training, and skill development, dealing with module failures, and the impact of mental health on their work. The conversation revolves around the struggles and frustrations of working in the automotive industry and the need for support and collaboration within the industry.Show NotesThe challenges of working in the automotive industry (00:00:51) Discussion about the frustrations, feeling of being in a slump, and pressure to perform in the automotive industry.The changing landscape of the industry and increased complexity (00:05:14) Discussion about the increased complexity of vehicles, network issues, intermittent parasitic drains, and the challenges of working with new technologies.Staying Positive and Networking (00:07:58) The importance of maintaining a positive mindset, networking with others, and sharing both the good and the bad experiences.Seeking Wins and Building Confidence (00:12:23) Advice on finding small victories in the midst of challenging situations to improve confidence and performance.The struggle to find direction (00:13:35) Discussion about the frustration of not having a clear direction in diagnosing cars and the importance of gathering research and data.Prioritization and dealing with intermittent problems (00:14:40) The challenge of prioritizing tasks and dealing with intermittent issues.The struggle of identifying unknown signals (00:18:21) The difficulty of identifying unknown signals in diagrams and operation descriptions.The struggle with intermittent misfires (00:19:28) Discussion about the challenges and frustrations of diagnosing and fixing intermittent misfires in cars.The frustration with EVAP systems (00:20:14) Conversation about the difficulties of working with EVAP systems, including the long wait times and temperature requirements for testing.The struggle with ADAS modules (00:24:25) Discussion about a specific case involving ADAS modules in a Nissan vehicle, highlighting the challenges of identifying and obtaining the correct modules for repair.The struggle with older vehicles and changing technology (00:28:14) Exploration of the challenges posed by older vehicles and the changing landscape of the automotive industry with new technologies and complex vehicles.Issues with aftermarket parts and software compatibility (00:32:27) Conversation about the problems caused by aftermarket parts, specifically a fuel pump driver module that was designed to clear fuel pump relay trouble codes but ended up causing issues with memory and code deletion.The terminating resistor issue (00:33:09) Discussion about a recurring issue with terminating resistors in certain vehicles and the frustration of dealing with it.Misnomers in the industry (00:33:47) Exploration of the miscommunication and mismanagement of parts recalls and the blame game between manufacturers and suppliers.Tracking parts and communication (00:34:41) Suggestion for an app or system to track parts, receive recall alerts, and provide feedback to manufacturers for better communication and product improvement.The frustrations of using incorrect parts (00:39:59) Discussion about the challenges of using the wrong parts in car repairs and the lack of proper reporting to manufacturers.The importance of honest parts returns and bug reporting (00:41:13) Emphasis on the need for technicians to be honest when returning defective parts and reporting bugs in scan tools to manufacturers.The benefits of journaling and documenting experiences (00:45:01) The value of journaling and documenting experiences to avoid repeating the same mistakes and to track personal growth as a technician.The challenges of relying on one scan tool (00:46:27) Discussion about the disadvantages of having only one scan tool in the shop and the potential issues it can cause.Issues with snap-on scan tools misreporting codes (00:47:32) Exploration of a specific problem with snap-on scan tools misreporting force motor codes for ABS systems in older General Motors vehicles.The frustration of dealing with unresolved issues and lack of support (00:48:19) Conversation about the frustration of encountering known issues with scan tools and not receiving timely updates or patches to fix them.The challenges of rewriting your mental code (00:52:33) Discussion on the difficulties of changing thought patterns and coping mechanisms in the face of mental health issues.The future of automotive technology (00:54:10) Exploration of the upcoming changes in the automotive industry, including the potentia

Matt Fanslow explores the significance of leaving a legacy and acknowledging the contributions of others in our industry. He highlights the expertise of his friend Tommy Oliva in module cloning and programming and emphasizes the importance of giving credit to mentors and references. Matt draws inspiration from the entertainment industry, particularly actor Bill Hader, who credits his colleagues for their contributions. He believes adopting this practice can foster collaboration and improvement in the automotive industry.Show NotesLegacy and Impact (00:01:19) Discussion on the legacy and the importance of leaving a positive impression on others.Crediting Sources (00:02:37) Exploration of the lack of credit given in the automotive industry and the need to acknowledge and reference sources of knowledge.Changing Cultural Practices (00:08:03) Examining the idea of giving credit where credit is due in the industry and the potential benefits it can bring to individuals and the industry as a whole.The Interconnectedness of Knowledge in the Automotive Profession (00:14:16) Discussing the vast amount of knowledge in the automotive field and how it builds upon previous technologies and contributions.The episode is sponsored by NAPA Autotech Training, which offers virtual technical classes to enhance technicians' skills.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and Andrew Gonyou discuss ADAS (Advanced Driver Assistance Systems) and the process of calibrating them in vehicles. They cover different types of ADAS systems, calibration methods, the equipment needed and the importance of having accurate information and documentation for ADAS calibrations. They also touch on the risks and considerations of using aftermarket tools. Remember, the key to success in ADAS calibrations lies in education, documentation, and adherence to procedures. Stay informed and stay ahead of the curve.The different types of ADAS systems (00:01:38) Explanation of various ADAS systems such as adaptive cruise control, parking aid, blind spot monitoring, and front cross traffic.Static and dynamic calibrations (00:03:42) Explanation of the two types of calibrations used for ADAS systems: static and dynamicThe need for calibration after wheel alignment (00:08:22) Discussion on the use of Hunter Net to determine if a car needs calibration after a wheel alignment.Informing customers about calibration costs (00:09:29) Explaining the importance of informing customers about the additional cost of calibration after a wheel alignment.Finding a suitable space for calibrations (00:13:04) Recommendations for having a dedicated space with enough room and suitable lighting for ADAS calibrations.Preference for OE or Aftermarket (00:19:20) Exploration of the pros and cons of using OE or aftermarket calibration systems and the potential risks involved.The Aftermarket Tools and Factory Procedures (00:25:10) Discussion on the use of aftermarket tools in ADAS calibrations and the potential risks involved.Comparing Aftermarket and Factory Procedures (00:26:34) Exploration of the similarities and differences between aftermarket and factory calibration procedures.The importance of documentation (00:33:36) Discussion on the significance of documenting the calibration process and having a copy of the report for both the customer and the collision shop.Issues with aftermarket glass (00:37:08) Exploration of the challenges faced when calibrating ADAS systems with aftermarket glass and the need for OE glass to ensure successful calibrations.Resources for ADAS calibrations (00:40:16) Mention of the MAXISYSADAS.COM website as a resource for determining calibration requirements and the use of ADAS Think, a system that helps identify necessary calibrations based on collision shop estimates.The importance of ADAS calibrations (00:42:17) Discussion on the financial benefits and risk mitigation for collision shops and the need for due diligence in calibrating ADAS systems.Resources for ADAS calibration training (00:44:47) Recommendations for online training, Facebook groups, and tool manufacturers' videos as valuable resources for learning about ADAS calibration.The future of ADAS calibrations (00:46:59) Considerations for a dedicated space, the shift from static to dynamic calibrations, and the potential impact of increasing competition on profitability.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

Collin Draker discusses his YouTube channel and the issues he has faced in the automotive industry. He also discusses the flat rate pay system, the lack of quality control in certifications, and the need for better training and compensation for technicians. The rise of Collin Draker's YouTube channel (00:00:12) Collin Draker discusses his YouTube channel and the various automotive-related content he creates.Collin's frustration with the automotive industry (00:01:45) Collin explains why he made a video expressing his dissatisfaction with the industry and the response it received.The issues with the flat rate pay system (00:03:47) Collin discusses the challenges and stress caused by the flat rate pay system in the automotive industry.Issues with flat rate system (00:07:32) Exploration of the negative impact of the flat rate system on technicians and the overall culture in the automotive industry.Lack of career progression in auto repair (00:11:09) Concerns about the lack of a clear career path and proper training for technicians in the auto repair industry.Certifications and Apprenticeships (00:13:18) Discussion on the value and flaws of trade school certifications and apprenticeships in the automotive industry.ASE Certification and its Limitations (00:14:47) Exploration of the voluntary nature of ASE certification and how it may not always be valued or required by shops.Lack of Integrity and Quantity over Quality (00:17:15) Concerns about the lack of integrity in the trade, prioritization of quantity over quality, and the impact on technicians' job security.The issue of paying technicians to attend training (00:21:03) Discussion on whether technicians are being paid to attend training and the importance of incentivizing them.The debate on training occurring during work or personal time (00:23:19) Exploration of whether training should be done during work hours or if it's reasonable to expect technicians to spend personal time on it.The perfect pay structure (00:28:30) Discussion on the ideal pay structure for mechanics, including the preference for a salary with a production bonus.Tool reimbursement program (00:30:23) Exploring the idea of a tool reimbursement program where the shop pays for the mechanic's tools, with considerations for ownership and care.Maximizing expendable income (00:34:27) Considering compensation packages that maximize employees' expendable income, including the potential benefits of a tool allowance.The cost of scan tools and programming (00:35:41) Discussion about the expenses of scan tools and programming in the automotive industry, including the challenges faced by independent shops.The importance of tool allowances (00:38:39) Exploration of the benefits of tool allowances provided by employers and how it can alleviate financial strain on technicians.Compensation for training apprentices (00:42:59) Consideration of the need for additional pay incentives for technicians who are asked to train and mentor apprentices, taking into account the impact on productivity and the shop's investment.The shop's investment (00:43:36) Discussion on whether the shop or the employees should invest in training new technicians.Technician taking a loss (00:44:28) Exploring the idea of the technician sacrificing productivity and taking a loss in order to help the business in the long run.Getting out of the automotive industry (00:47:10) The challenges and difficulties of trying to transition out of the automotive industry into a different field.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network

Matt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.The dangers of relying on databases and artificial intelligence (00:00:12) Matt discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics and the potential long-term repercussions of this reliance on critical thinking skills and reasoning.Issues with flat rate pay and diagnostic work (00:01:22) Matt talks about the flaws of flat rate pay and how it can affect diagnostic work.The example of misdiagnosing a Chrysler vehicle issue (00:05:19) Matt gives an example of a Chrysler vehicle issue, highlighting the importance of developing diagnostic skills instead of solely relying on databases.The Potential Repercussions of Database Reliance (00:09:54) The potential long-term repercussions of relying on databases and not developing diagnostic skills.The Limitations of Databases and Artificial Intelligence (00:10:54) The limitations of databases and artificial intelligence, using the analogy of people getting lost without GPS.The importance of balancing short-term gains and long-term losses (00:20:17) Matt emphasizes the need to consider the long-term consequences of relying on databases and technology and suggests taking short-term hits for long-term wins.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network

Matt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.Show NotesThe challenges of remote diagnostics (00:00:48) Using TeamViewer for scan tool issues (00:02:33) The importance of starting over in diagnostics (00:04:17) The challenges of remote assistance (00:06:51)Overwhelming workload (00:07:41) Expectations and challenges of the shop foreman role (00:12:27)"Handling every single thing creates dependency" (00:14:45) "Challenges with accessing service information" (00:17:18) The challenges of managing a growing shop (00:21:13) The need for specialized personnel in the profession (00:22:26) The use of database diagnostic tools (00:24:28) Remote diagnostics and troubleshooting (00:29:21) The importance of leadership training (00:34:37) The difference between mistakes and negligence (00:35:26) The benefits of using plasma cutters (00:37:23) Tool inventory control (00:43:57)Payment structure for shop foremen (00:49:20) Debate about the most suitable payment structure for shop foremen, including flat salary, commission on parts sold, and profit sharing.Flat rate payment system for technicians (00:51:05) The importance of teaching and learning (00:54:23) Individualized motivation and incentives (00:57:36) Improving Efficiency and Productivity (01:00:43) Rewarding Technicians for Performance (01:01:43) The importance of empathy in the shop foreman role (01:06:55) The value of treating employees better than tools and equipment (01:08:26) Challenges faced by technicians and the lack of support (01:10:43) The frustration of technicians (01:13:29)The value of expertise and honesty (01:15:11) Using aftermarket tools in collision repair (01:25:43) Remote diagnostics and calibration measurements (01:26:17)Calibration Measurements (01:27:20) Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

In this week's episode of Business by the Numbers, Hunt sits down with the knowledgeable Matt Fanslow (“Diagnosing The Aftermarket A-Z” Podcast) to candidly discuss the journey of buying his boss' shop such as:• Roadblocks in the Buying Process:• Influence of External Parties on Behaviors and Relationships• Personal and Financial Ramifications of Buying Your Boss' Shop: Explore the risks involved as Matt recounts his own experiences and lessons learned.Thanks to our partners, NAPA TRACS and PromotiveVisit NAPATRACS.com and GoPromotive.comPaar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online : www.paarmelis.comEmail Hunt: [email protected] a copy of my Book : Download Here

Take a deep dive into the world of scan tools with Matt Fanslow, Keith Perkins, Tanner Brandt, and Richard Falco. Together they discuss choosing the right scan tool, maximizing scan tool usage, aftermarket vs. factory scan tools, the power of scan data, subscription fees, the future of diagnostics, AND MORE! Show Notes:Watch Full VideoThe best scan tool? (00:02:22) Discussion on the different types of scan tools and their suitability for specific tasks, such as graphing or coding.Factors to consider when choosing a scan tool (00:05:09) Consideration of the specific needs of the job, including the type of vehicle and the required functionalities, when selecting a scan tool.Increase in non-drivability issues (00:06:51) Discussion about the growing number of non-drivability issues in vehicles, such as electrical, electronic, and climate control problems.Underutilization of scan tools (00:08:23) The importance of utilizing the full potential of scan tools and highlights the lack of knowledge and usage among technicians.Importance of following service procedures (00:10:39) The discussion revolves around the consequences of not following service procedures, leading to shortages of parts and damage to vehicle components.The difference between aftermarket and factory scan tools (00:14:04) Explains the difference in network topology and module pinging between aftermarket and factory scan tools.Module topography and caution with aftermarket scan tools (00:15:26) Discusses the addition of module topography in some scan tools and warns against relying solely on aftermarket scan tools for network layout.Challenges with J 2534 Device vs. Factory OEM Interface (00:23:09) The difficulties of using a J 2534 device instead of the factory interface for vehicle diagnostics and repairs.Communication Challenges in the Automotive Industry (00:27:34) The complex communication networks and different teams involved in engineering and dealership software in car companies.Aftermarket tools for relative compression test (00:30:06) Exploration of aftermarket tools, specifically the E-Scan Elite by ATS, that can perform a relative compression test.Determining the number of modules in a car (00:32:17) Methods for figuring out the number of modules in a car, including using the VIN, RPO codes, and factory scan tools or service information.Throttle Position and Tuners (00:36:01) Discussion on using average throttle position to detect tuners in Chrysler vehicles.Deleted Engines and Missing AFM (00:36:57) Exploration of issues with deleted engines and missing AFM codes after reprogramming.Scan Data and Power Complaints (00:39:25) Using scan data and the ATG calculator to determine if a car has a power issue.The climbing subscription fees (00:43:19) Discussion on the possibility of group buys or legislation to address increasing subscription fees for tools.Nissan V2 repairs (00:45:40) Issues with repairing Nissan V2 vehicles, including the unavailability of certain parts and the need for extensive work.The problem with JLR devices (00:50:59) Discussion about the issues with JLR devices and the only devices that work for JLR diagnostics.Manufacturers locking out aftermarket tools (00:51:53) Clarification that no manufacturers are planning on locking out aftermarket tools, but security gateways may cause some functions to not work temporarily.Expert mode on VW Audi Snap-on Zeus (00:54:08) Advice on using expert mode on VW Audi Snap-on Zeus and the availability of interfaces and online scan tools for newer models.Problems caused by non-factory tooling (00:57:50) Discussion about the daily challenges of fixing BMWs due to problems caused by non-factory tooling.Remote programming and scam tool manufacturers (00:59:29) Exploration of the rise of remote programming services offered by scam tool manufacturers and the potential risks involved.Recovering modules and dealing with software numbers (01:02:11) Explanation of the process of recovering modules, including the use of factory as-built data and dealing with software numbers that have been tampered with.The use of Forscan for programming (01:04:45) Discussion on the use of Forscan for programming and how it can be helpful in manipulating as-built data.Missing as-built data (01:07:17) Discussion on missing as-built data and the possibility of it being a result of a file upload error.Finding and purchasing a Mercedes factory scan tool (01:11:52) Discussion on resources and process for acquiring a Mercedes factory scan tool, including the need for a separate credit card.Accessing service information and becoming a staff member (01:12:24) Exploration of resources for service information, including the importance of becoming a staff member and accessing knowledge articles on the CRM landing page.Ford light and vehicle security professional credentials (01:14:03) Discussion on the Ford

Matt Fanslow is joined by Remarkable Results Radio Host, Carm Capriotto to discuss the TV show "The Bear" and its relevance to their experiences in the automotive industry. They highlight character development, the challenges of running a business, and the importance of purpose in driving actions. They also discuss the significance of uniforms, creating a positive service experience, and the need for respect and professionalism in the industry. They reflect on the transformation of characters in the show and how it relates to their own industry. Overall, they find the TV show relatable to their own experiences and encourage listeners to watch it for inspiration and self-improvement. Watch Full Video EpisodeThe relevance of "The Bear" TV show (00:00:43) Discussion about the show "The Bear" and its resonance with their experiences in the automotive industry.Parallel between small hobbyist shop and top-tier shop (00:04:33) The importance of purpose in the show (00:05:42) Highlighting the significance of purpose as a central theme in the show, particularly in season two.The evolution of Carmy as an owner (00:09:03) The importance of discipline and customer service (00:11:01) Observations on the discipline and customer service practices showcased in the TV show "The Bear" and how they can be applied to running a better automotive repair showProviding exceptional service experience (00:17:12) Realizing that fixing the car right the first time is not enough.Creating meaning in uniforms (00:19:14) Exploring ways to give uniforms meaning and recognition, similar to the chef jacket in the show "Bar Rescue."The Bear transformation (00:24:03) Discussion about the transformation of "The Bear" restaurant and its impact on the main character's life.Unreasonable Hospitality book (00:25:20) Mention of the book "Unreasonable Hospitality" and its relevance to the automotive industry.Creating a memorable customer experience (00:28:03) Exploration of how top restaurants and shops create a memorable customer experience and the importance of cleanliness, integrity, and respect.The grind of starting a business (00:31:44) The success and redemption of Richie (00:32:41) Talking about Richie's journey and growth as a chef in the TV show "The Bear."The importance of respect in the industry (00:35:48) Exploring the need for mutual respect and professionalism in the automotive industry.Marcus learns from Lucas, a renowned pastry chef (00:39:45) Marcus goes to England to work with Lucas and learns about the importance of hard work and dedication in becoming a skilled chef.Inspiration and growth in the automotive industry (00:41:51) Discussion about the inspiration and growth of individuals in the automotive industry, with examples of John Thornton and Eric Ziegler.The importance of quality parts and equipment (00:46:38) Discussion on the parallels between a high-quality restaurant and an auto repair shop, emphasizing the need for skilled technicians and reliable parts and equipment.The consequences of cutting corners (00:48:16) Exploration of how taking shortcuts and using cheap parts can lead to negative outcomes for repair shops, including warranty issues and loss of customers.The significance of clean books and legitimate business practices (00:49:01) Highlighting the importance of maintaining clean financial records and operating a legitimate business to achieve success.Seeing personal growth in employees (00:55:07) The satisfaction of witnessing employees embrace the company's philosophy and grow personally.Appreciating the industry (00:55:48) Encouragement to watch "The Bear" and appreciate the relatable material, leading to personal and professional growth.What the Aftermarket Can Learn from Professional Wrestling – Matt FanslowCarm CapriottoRemarkable Results Radio [email protected] to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE

One of my Favorite Diagnostic situations Sit down and think with schematic Work through the system operationReferred vehicle Dealer Isn't the Showstopper anymore.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE