Diagnosing the Aftermarket A to Z

Thanks to our Partner, NAPA Autotech TrainingKey Takeaways:Ubuntu – What It MeansUbuntu is an African philosophy that translates to "I am because we are."It emphasizes collective success: "I succeed because you succeed."Matt discovered the concept through a documentary on the Boston Celtics.Lessons from the Boston CelticsThe Celtics’ success was built on teamwork, sacrifice, and shared goals.The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing to give up to win?"Unlike professional athletes, most employees don’t have financial security, making true teamwork harder to achieve.Applying Ubuntu in the Auto Repair IndustrySuccess in a shop depends on collaboration, not just individual performance.Leaders must foster a culture where employees support each other’s growth.Challenges:Money can distort priorities—owners and employees must trust that success will be shared.Transparency is key—profits should lead to better pay, equipment, and shop improvements.The Risk of Greed & Lack of AccountabilitySome owners struggle to share profits even when business improves.Employees may also lose integrity if incentives aren’t aligned with teamwork.Solution: Clear structures (bonuses, profit-sharing) that reward collective effort.Building a Winning Shop CultureInvest in team development—better tools, training, and processes.Encourage knowledge-sharing instead of hoarding skills.Success isn’t zero-sum—multiple shops can thrive without undercutting each other.Actionable Insights:For Owners/Managers:Back up "team-first" talk with real profit-sharing and shop improvements.Show employees how their sacrifices lead to shared rewards.For Technicians/Advisors:Support colleagues—helping others succeed lifts the whole shop.Push for transparency if incentives feel unbalanced.For Everyone:Watch sports documentaries (like the Celtics’ story) for leadership lessons.Adopt Ubuntu: "I am better because we are better."Listener Q&A Submission: Have a question for Matt? Email: [email protected] InformationDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech TrainingIn this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise.1. Who Do You Try to Emulate?Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair.TV Doctors vs. Real Mentors: While he jokes about emulating fictional doctors like Hawkeye Pierce, Gregory House, and Perry Cox, Matt credits real-world experts like John Thornton, Randy Burkholder, Jim Kemper, Matthew Ragsdale, Harvey Chan, and John Riegel for their influence.The Value of Deep Research: Matt highlights the importance of studying SAE documents, technical manuals, and foundational books like Internal Combustion Engine Fundamentals by John B. Heywood.Thought Leaders in the Industry: He also mentions Jim Wilson (ScanShare.io), Scott Manna, and others for their diagnostic methodologies and problem-solving approaches.Takeaway: Success in automotive diagnostics comes from continuous learning, leveraging industry resources, and adopting best practices from experienced professionals.2. Exhaust Gas Analyzers – What to Look For?A listener asks about choosing the right exhaust gas analyzer for their shop. Matt breaks down the key features:PC/Android Interface: Essential for graphing gas readings (lambda, air-fuel ratio) over time.Portability: Needed for on-road testing to monitor performance under real driving conditions.Fast Sample Times: Look for analyzers with low transfer delays (under 5 seconds) for accurate real-time data.Cost Consideration: Expect to invest 5,000–5,000–7,000+ for a quality unit. Takeaway: A good exhaust gas analyzer should provide real-time data logging, lambda calculations, and portability for effective diagnostics.3. Testing Catalytic Converters – Temperature vs. PCM DiagnosticsA student questions the validity of using infrared thermometers to test catalytic converters after hearing conflicting advice.PCM Algorithms Are Superior: Modern vehicles use complex oxygen storage calculations—far more accurate than manual temperature checks.Why Temperature Testing Falls Short:A "bad" cat might still pass a temp test.A "good" cat might fail due to external factors (exhaust leaks, sensor issues).Best Practice: Trust OBD-II diagnostics, fuel control verification, and factory procedures over manual methods.Takeaway: Always verify fuel control, exhaust integrity, and PCM data before condemning a catalytic converter.4. ADAS Calibrations – Troubleshooting Static Windshield Camera IssuesA technician struggles with static calibrations for windshield-mounted cameras. Matt offers troubleshooting tips:Check the Windshield Glass: Aftermarket glass is a common culprit for calibration failures.Lighting Conditions:Too much LED glare? Try diffusers or dimming shop lights.Use shipping blankets to reduce reflections on the hood/dash.Target Placement: Ensure the target is positioned per OEM specs—avoid background interference.RTFM (Read the Factory Manual): Always follow OEM procedures for target setup.Takeaway: Calibration issues often stem from glass quality, lighting, or incorrect target alignment—double-check these factors first.Listener Q&A Submission: Have a question for Matt? Email: [email protected] InformationDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech TrainingKey Discussion Points:What is Reverse Benchmarking?Traditional benchmarking focuses on studying what competitors do well, but reverse benchmarking involves analyzing what they do poorly and capitalizing on those weaknesses.Two interpretations:Looking at other industries for innovative ideas (e.g., team-building activities from tech companies).Example: Some shops now adopt spontaneous team outings (baseball games, go-karting) inspired by Silicon Valley culture.Staying within the automotive industry to identify gaps in competitors' customer experience or service offerings.Applying Reverse Benchmarking in Auto RepairCustomer Experience:Visit competitor shops (dealerships, independents) and note flaws—uncomfortable waiting room chairs, poor TV choices, limited snack/drink options.Actionable Fixes: Upgrade seating, offer neutral TV content (e.g., Joy of Painting), provide filtered water instead of plastic bottles.Market Gaps:If competitors specialize in European cars (like Seth Thorson’s shop), consider specializing in underserved markets (e.g., Asian brands like Hyundai, Kia, Nissan).Focus on services competitors avoid (advanced diagnostics, programming, driveline work).Technician-Level Reverse BenchmarkingIn a shop with a star "R&R tech," instead of competing directly, fill gaps (e.g., diagnostics, electrical troubleshooting) to become indispensable."See a need, fill a need"—position yourself as the go-to for overlooked but critical tasks.Why It WorksCreates a unique value proposition—whether for customers (better experience) or employers (specialized skills).Helps shops stand out in saturated markets by addressing unmet needs.Final Thoughts:Reverse benchmarking isn’t new, but it’s underutilized in automotive.Whether you’re a shop owner, manager, or tech, observing competitors’ weaknesses can reveal opportunities for growth.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech TrainingMatt Fanslow discusses ADHD (Attention Deficit Hyperactivity Disorder), which he refers to as a neurodivergent condition. He highlights the negative aspects of the condition, such as inattentiveness, hyperactivity, and impulsivity, but also emphasizes the positive "superpowers" associated with it, including hyperfocus, creativity, problem-solving, empathy, and high energy levels. Fanslow suggests these positive traits can be particularly beneficial in the automotive industry and encourages listeners to seek support and potential treatment, while also discussing the nuances and evolving perspectives on ADHD diagnosis and management, including the role of medication and alternative strategies.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech TrainingKey Points & Takeaways:The Problem:A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.No functionality in either system post-repair.Initial Diagnosis:Verified the concern (instrument cluster lit up with warnings).Used an aftermarket scan tool (Snap-on Ultra) and found:ADAS control module had multiple DTCs for open/short circuits on all radar sensors.Parking aid module had similar codes for ultrasonic sensors.Vehicle was hit in the passenger rear, leading to replacement of the bumper, harness, and rear hatch.Suspected Causes:Blown fuse (common culprit for multiple system failures).Crushed/damaged wiring harness (common after collisions).Module failure due to impact.Testing & Findings:Checked power and ground at the ADAS module—all good.Inspected wiring harness for damage (no visible issues).Critical Clue: Wire colors didn’t match the schematic.Initially dismissed as a common schematic error.Later realized the entire harness was installed backward (left/right sides flipped).The Fix:Flipped the harness and radar modules to their correct positions.All codes cleared except two for the blind spot radars—turned out they were also swapped.After correction, all systems worked perfectly.Lessons Learned:Don’t get stuck in a diagnostic rabbit hole. Good techs pivot when clues don’t add up.Man-made problems can be the trickiest. Always verify previous work (especially after collisions).Wire color discrepancies matter. Even if schematics are often wrong, they can reveal bigger issues."Slow down to speed up." Rushing leads to wasted time; methodical checks save hours.Final Thoughts:Awareness is key. Catch yourself when fixating on one theory.Experience can work against you. Stay open to new clues, even if they conflict with past patterns.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech TrainingShould a shop use factory tools or generic J2534 interfaces for programming?What are the computer hardware considerations for vehicle programming?What are the best ways for technicians to learn more about vehicle programming and improve their skills?Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech TrainingDiagnosing the Aftermarket A to Z websiteShow Notes:Introduction & Sponsor MessageSponsored by NAPA AutoTech Training – Helping shops turn general technicians into profitable team members.Matt introduces John Thornton, a highly respected instructor and presenter in the automotive industry.Early Days & MentorshipMatt and John reminisce about their first meeting in January 2020 at a training event in Minneapolis.John’s early influence through his Underhood Service Magazine columns, which shaped Matt’s diagnostic approach.Key articles that impacted Matt:Trigger Modes (Auto vs. Normal/Lab)In-Cylinder Pressure Testing (using a Fluke PV-350 transducer)Current Probe Diagnostics (Fluke ADI-110S)Diagnostic AwakeningsJohn’s guidance helped Matt diagnose a shorting fuel injector on a 1987 Chrysler Conquest Turbo, leading to a deeper understanding of inductive kick.Importance of post-repair testing to solidify learning.Documentation & Knowledge SharingJohn’s method of annotating wiring diagrams and keeping physical file cabinets for quick reference.Transition from paper-based documentation to digital tools (e.g., PicoScope’s annotation features).Evolution of Service InformationFrom Chilton/Motor manuals to Mitchell on Demand (disc-based) to modern OEM online portals (Toyota, Chrysler, BMW).The power of hyperlinked wiring diagrams and 3D connector views in OEM service info.Training & Public SpeakingJohn’s philosophy on preparation: Rehearsing presentations multiple times to ensure smooth delivery.Handling technical difficulties (e.g., projector failures) by staying adaptable.Encouraging techs to share knowledge through platforms like Vision Hi-Tech Training & Expo.Teaser for Part 2Next episode dives deeper into CAN bus diagnostics, multiair systems, and more training insights.Key Takeaways:Diagnostic growth comes from post-repair analysis and documentation.Service information has evolved dramatically—OEM portals now offer unparalleled detail.Effective training requires relentless preparation and adaptability.Listen to Part 2 next week for more insights!Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow dives into listener-submitted questions, covering:Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).Scan tool advice for techs doing more drivability work.Timestamps:(00:00) – Intro (02:33) – Multimeter recommendations: Why Matt avoids basic DMMs and prefers:Fluke 1587 or Pico TA467 (insulation testers for EVs/future-proofing).Used Vantage/Vantage Pro (graphing + scope functions).Curien (Bluetooth-enabled multimeter).(11:44) – Electrical diagnostic process:Start with a wiring schematic.Use a scan tool to check module inputs/commands.Stress-test circuits (e.g., load with a headlight for power/ground checks).Leverage relays for centralized testing (control/output sides).(22:48) – Shoutout to trainer Richard Velko.(23:17) – "Flat Rate Test Drive" explained:Monitor PIDs (load, MAF, MAP, O2 sensors) during WOT pulls to isolate drivability issues (fuel vs. restriction).(34:42) – Gaming corner: Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster.(38:53) – Scan tool recommendations for drivability:HP Tuners (budget-friendly, fast data logging).Used Snap-on Solus Edge/Ultra (enhanced OEM data).Shop responsibility (tools should be shop-provided!).Quotes"I don’t buy just a pure multimeter anymore... Get an insulation tester. You’ll need it for EVs/hybrids." – Matt"The ‘Flat Rate Test Drive’ stresses the engine while watching PIDs to split the problem in half." – Matt"For drivability, HP Tuners is my top pick—great data logging without breaking the bank." – MattTools & Resources Mentioned:Multimeters: Fluke 1587, Pico TA467, Vantage Pro, Curien.Diagnostic Tactics: Wiring diagrams, scan tool bi-directionals, current ramping.Games: Elden Ring, Assassin’s Creed Shadows, Days Gone Remaster.Scan Tools: HP Tuners, Snap-on Solus Edge, TopDon XTool.Final Thoughts:Matt’s takeaway? Invest in versatile tools (like megohmmeters) and lean on schematics/scan tools to avoid diagnostic rabbit holes.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech In this episode, Matt dives deep into the world of leadership, drawing an interesting parallel between basketball and the world of auto repair.In this episode, Matt discusses:The significance of March Madness and The Shot—not the Michael Jordan moments you might expect, but the shot in the 1992 NCAA tournament between Duke University and the Kentucky Wildcats.Insights into Coach Mike Krzyzewski's (Coach K) leadership style, particularly during high-pressure moments, and how it parallels the leadership needed in running a shop.How Coach K's calm, confidence, and ability to empower his players to take ownership in crucial moments played a pivotal role in Duke's success.The importance of leadership that encourages autonomy, confidence, and creating an environment where your team can thrive and make decisions that align with your vision.A breakdown of Christian Laettner's mindset during the game and how the Duke team overcame a seemingly lost situation with just 2.1 seconds left on the clock.Matt takes us through the dramatic ending of the game and how Coach K's simple yet powerful leadership moment shaped the outcome, drawing lessons for managers and leaders in the aftermarket industry.This episode isn't just for basketball fans; it's for anyone looking to inspire leadership and develop a high-performing team. By trusting your people, giving them autonomy, and showing calm, quiet confidence, you can help your team overcome challenges and come out on top.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech Matt Fanslow and Sean Tipping discuss the complexities and evolving terminology within the automotive diagnostic field, particularly regarding immobilizer systems and advanced driver-assistance systems (ADAS). They further explore challenges related to module identification, service information discrepancies, and the tools used in modern auto repair, including stories about acquiring specialized equipment and encountering frustrating technical issues.NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Key Highlights:Matt reflects on the idea of self-awareness and balance, emphasizing that "everything comes from you" and that we are all part of a larger matrix of experiences and growth.Vision Conference Recap:Matt shares his experience at the Vision Conference, where he faced a challenging drive through a snowstorm and crosswinds to get there.He highlights the hands-on training sessions he participated in, including:Key Cutting and Programming Class: Co-taught with Andrew Sexton, where attendees got to physically cut keys and program them using a Honda ignition system.Pico Training: A full day of hands-on training with Scott Shotton, focusing on practical, car-side diagnostics.Tech Talks: Featuring Garrett Jacobson (HP Tuners) and Zeb Beard (Thermal Imaging), both of whom delivered high-energy, informative sessions.Key Takeaways from Vision:HP Tuners: Matt learned new functionalities of the tool, even after using it for over five years. Garrett Jacobson’s class demonstrated how intuitive and powerful the tool can be for diagnostics.Thermal Imaging: Zeb Beard emphasized the importance of using thermal imagers regularly, even when it doesn’t seem immediately necessary. His session focused on diesel diagnostics but applied to all vehicles.Personal Reflections and Connections:Matt shares heartfelt moments from the conference, including dinners with industry friends like Dan Baumhardt, Matt Hall, Kevin Looney, and others.They reminisced about Harvey Chan, a beloved figure in the industry who passed away too soon, and the impact he had on everyone.Matt reflects on the duality of emotions—being sad about losing someone but happy to share stories and memories.Behind-the-Scenes Stories:Matt dives into the importance of understanding the "behind-the-scenes" of how things are created, whether it’s a business, a movie scene, or even a professional wrestling match.He shares an iconic wrestling story about Stone Cold Steve Austin and Bret Hart, highlighting how collaboration and trust led to one of the most memorable moments in wrestling history.Themes of Authenticity and Sharing Knowledge:Matt discusses the tendency in the industry to want to feel "special" or to exaggerate success stories.He emphasizes the importance of being honest about how things are achieved, whether it’s diagnosing a tough problem or building a successful shop.He encourages technicians and shop owners to share their real stories, even if they involve luck or being in the right place at the right time.Filling Your Own Bucket:Matt reflects on the need for self-validation and filling your own "bucket" rather than constantly seeking external validation.He stresses the importance of being honest with yourself and others, giving credit where it’s due, and taking pride in your work without exaggeration.Key Quotes:"Set the freaking thermal imager on your diagnostic cart and start using it, even when you don’t know why.""At some point, you’re going to have to fill your own cup. You’re going to have to be content with yourself.""The real stories, if somebody could tell them, didn’t take away from the magic. It’s the art, the craftsmanship, the creativity that’s magical."The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Expert

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Key Topics Discussed:Blade Runner Monologue Appreciation:Matt opens the episode with a reflection on the iconic "tears in rain" monologue from Blade Runner.He shares the behind-the-scenes story of how Rutger Hauer improvised the line, making it one of the most memorable moments in cinema history.Matt expresses his love for behind-the-scenes stories and the genuine, unfiltered insights into success and creativity.The Role of Luck in Success:Matt discusses the often-overlooked role of luck in achieving success.He references the "iceberg" analogy of success, where hard work, talent, and drive are below the surface, but luck plays a significant role.He emphasizes the importance of giving credit where it’s due and acknowledging the contributions of others.Mailbag Questions:Do You Believe in Ghosts?: Matt shares his thoughts on ghosts, explaining why he doesn’t believe in them and how he finds the idea more exciting than scary.Fuse Testing: Matt dives into his preferred methods for testing fuses, emphasizing the importance of using a test light with an incandescent bulb and checking for corrosion, especially in rust-prone areas.Loss Leaders in Business: Matt discusses the concept of loss leaders (e.g., free diagnostics, cheap oil changes) as a marketing strategy. He explores the pros and cons, including the risk of devaluing services and setting unrealistic customer expectations.Cell Phones in the Shop: Matt shares his perspective on allowing cell phones in the shop, acknowledging their utility as tools for diagnostics and service information but warning against distractions.Upcoming Events and Classes:Matt teases his upcoming classes, including a hands-on Pico training session with Scott Shot and a key class with Andrew Sexton.He highlights Tech Talks featuring Garrett Jacobson on HP Tuners as a diagnostic tool and Zeb Beard on diesel diagnostics.Key Takeaways:Behind-the-Scenes Stories: Matt’s passion for genuine, unfiltered insights into success and creativity shines through, whether discussing Blade Runner or the realities of running a business.The Importance of Evidence-Based Diagnostics: Matt emphasizes the value of using data and evidence to support recommendations, whether in diagnostics or business decisions.Balancing Loss Leaders and Profit: While loss leaders can be an effective marketing tool, they come with risks, including devaluing services and setting unrealistic customer expectations.Cell Phones as Tools, Not Distractions: In the shop, cell phones can be powerful diagnostic tools, but they must be used responsibly to avoid distractions.Memorable Quotes:"All those moments will be lost in time, like tears in the rain." – Matt reflecting on the Blade Runner monologue."Luck plays an uncomfortably significant role in success, and people don’t like to hear it, but the data is overwhelming.""If you give away things, you start devaluing them." – On the risks of loss leaders."Cell phones are step one in us slowly becoming more and more cybernetic."Call to Action:Check out the Aftermarket Radio Network for more shows on business, marketing, and communication.Attend Matt’s upcoming classes to learn more about diagnostics and tools like Pico and HP Tuners.Share your thoughts: Do you believe in ghosts? What’s your take on loss leaders? Let Matt know on social media or via email.Links and Resources:NAPA Auto Tech TrainingAftermarket Radio NetworkBlade Runner (1982) – Watch the iconic "tears in rain" scene.HP Tuners – Explore this underutilized diagnostic tool.The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/The Aftermarket Radio NetworkRemarkable Results Radio

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Introduction:Fuel trims are a common topic in professional forums, classes, and diagnostics, often leading to bold diagnostic decisions.Matt shares his experience of quickly diagnosing vehicle issues using fuel trims, even before leaving the parking lot.Key Challenges in Discussing Fuel Trims:The more you learn about fuel trims, the more nuanced and complex the topic becomes.It’s difficult to generalize fuel trim behavior across all vehicles, as each system has unique characteristics.Fuel trims are just one piece of data that must be factored into a broader diagnostic process.What Are Fuel Trims?Definition: Fuel trims are adjustments made to the base fuel schedule by the engine control unit (ECU).Matt credits Matt Ragsdale on iATN for one of the best explanations he’s seen.Two Primary Fuel Systems:Speed Density Systems:Relies on the Manifold Absolute Pressure (MAP) sensor and engine RPM as primary inputs.Engine control algorithms tend to be more complex.Mass Airflow (MAF) Systems:Uses the Mass Airflow Sensor (MAF) and crank sensor (RPM) as primary inputs.Simpler in design compared to speed density systems.Modern systems often blend elements of both speed density and MAF systems.Closing Thoughts:Matt emphasizes the importance of understanding the nuances of fuel trims and how they vary across different vehicle systems.He plans to dive deeper into the topic in future episodes, providing more detailed insights and practical examples.The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel Key Topics Discussed:The Infinite Monkey Theorem:Matt uses the analogy of infinite monkeys typing on typewriters to explain the importance of clear communication and direction in achieving goals.Just as monkeys randomly typing will eventually produce meaningful work, employees without clear guidance will struggle to achieve desired outcomes.Leadership and Communication in the Workplace:Leaders (owners, managers) must set clear goals, expectations, and provide a path to achieve them.Vague goals like "make more money" or "break records" without a clear plan lead to confusion and inefficiency.Employees need tools, resources, and direction to succeed, rather than being left to "bang away on typewriters" hoping to get it right.The Role of Communication in Relationships:Clear communication is essential not just in the workplace but in all relationships.Without expressing needs, goals, and expectations, misunderstandings and inefficiencies arise.Direct communication, though uncomfortable at first, improves over time and leads to better outcomes.Translating These Ideas to Auto Repair:In the repair shop, having a clear diagnostic and repair process is crucial.Veteran technicians often take their knowledge for granted, making it challenging to mentor newcomers.Providing resources (e.g., links to training, manufacturer guidelines) helps less experienced technicians build foundational knowledge.The Importance of Following Procedures:Referencing Technical Service Manuals (TSM) or Factory Manuals (TFM) is critical for both learning and legal protection.Following established procedures ensures consistency and provides a fallback in case of disputes or litigation.Key Takeaways:Clear Communication is Key: Whether in leadership, relationships, or auto repair, expressing goals and expectations clearly is essential for success.Provide Direction and Resources: Employees and technicians need more than vague goals—they need tools, training, and a clear path to follow.Follow Established Procedures: Using manufacturer guidelines (TFM) ensures quality repairs and protects against legal issues.Encourage Curiosity and Learning: Sharing resources and fostering curiosity helps technicians grow and improve their skills.Memorable Quotes:"If you don't set goals and expectations, you're essentially handing your employees typewriters and asking them to just start banging away on the keys, hoping they get your idea right.""The moral of this episode is: Don't expect miracles without clear communication and direction.""Direct communication, though uncomfortable at first, gets easier over time and leads to better outcomes."The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/Links referenced in this episode:napautotech.commattfonslopodcastmail.comaftermarketradionetwork

Thanks to our Partner, NAPA Autotech In this episode, Matt Fanslow dives into two detailed vehicle diagnostic and repair stories, highlighting the challenges and solutions involved in modern automotive repair. The episode is packed with technical insights, troubleshooting tips, and lessons learned from real-world scenarios.Key Topics Covered:2013 Ford Edge SYNC System Connectivity IssueProblem: Intermittent cell phone disconnection from the SYNC system.Diagnostic Process:No DTCs (Diagnostic Trouble Codes) found.Matt linked his phone to the system and tested it without issues.Discovered the Accessory Protocol Interface Module (APIM) had never been updated since the vehicle was manufactured.Challenges:Attempted to update the APIM using Ford’s FDRS (Ford Diagnostic and Repair System).Encountered issues with a USB driver link and access problems.After multiple attempts, the SYNC system displayed a black screen.Resolution:Successfully updated the APIM after performing a capacitive discharge (CD) and updating the Front Control Interface Module (FCIM).Verified the update through Ford’s SYNC website and Motorcraft service.The client confirmed the connectivity issues were resolved.Takeaway: Always verify software updates and be prepared for unexpected challenges during programming. Persistence and proper tools are key.2014 Jeep Grand Cherokee Wireless Control Module (WCM) ReplacementProblem: After replacing the WCM, the shop couldn’t add keys to the system.Diagnostic Process:The shop used an aftermarket scan tool and a dealer-provided PIN code to replace the WCM.Attempted to add keys but failed, suspecting the keys were locked.Matt suggested trying an aftermarket key, which was successfully added, making the vehicle drivable.Challenges:Discovered the PIN code provided by the dealer was incorrect.The Passive Entry Module (PEM) required a matching PIN code to share data with the WCM.The shop had to replace the WCM again with the correct PIN code.Resolution:Matt used an Xhorse tool to unlock and renew the original keys.Successfully added the original keys and performed a PEM replacement.The vehicle was fully functional.Takeaway: Accurate information (e.g., correct PIN codes) is critical for successful repairs. Proxy systems add complexity, and having the right tools (e.g., immobilizer tools) is essential.Key Lessons from the Episode:Importance of Software Updates:Outdated software can cause compatibility issues, especially with newer devices (e.g., iPhones).Always check for updates and follow proper procedures when programming modules.Challenges with Aftermarket Tools:Aftermarket tools can have limitations, especially with complex systems like proxy key systems.OEM tools and manufacturer resources are often necessary for advanced diagnostics and programming.Persistence and Problem-Solving:Complex issues may require multiple troubleshooting steps and collaboration with other professionals.Filing Service Improvement Requests (SIRs) and reaching out to dealers or manufacturers can help resolve persistent issues.Client Communication:Keeping clients informed throughout the diagnostic and repair process builds trust and ensures satisfaction.Action Items:Ford Edge:Verify the APIM update was successful and ensure the phone connectivity issue is fully resolved.Jeep Grand Cherokee:Properly program the original keys by sharing key data from the WCM with the Passive Entry Module (PEM).Final Thoughts:This episode highlights the intricacies of modern vehicle diagnostics and the importance of staying informed, using the right tools, and maintaining a problem-solving mindset. Whether dealing with software updates or complex proxy systems, persistence and attention to detail are key to successful repairs.Next Episode: Stay tuned for more technical content and real-world repair stories on Diagnosing the Aftermarket, A to Z!NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton

Thanks to our Partner, NAPA Autotech Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapist in the state of Minnesota, discuss a recent murder-suicide within the automotive community. They discuss the alarming statistics surrounding such events, emphasizing the significant role of domestic violence as a predictor. The conversation explores risk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships. Finally, they offer practical advice and resources for identifying warning signs and seeking help for individuals at risk.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems. Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the industry, and the economics behind charging for diagnostic work. Matt combines humor and professional knowledge to educate viewers on both basic and advanced automotive questions.Watch Full Video EpisodeShow Notes with TimestampsReact Video (00:00:00)Google's Top Questions (00:01:20)Why Does My Car Battery Keep Dying? (00:01:26)Vibration When Stopping (00:03:10)Why Does My Car Shake When I Drive? (00:04:57)Squeaking When Turning (00:08:32)Shaking When Accelerating (00:10:09)Bad Smell from AC (00:11:44)Shaking When Braking (00:14:52)Gas Leaks and Evaporative Emission Systems (00:15:38)Importance of Oil in Engines (00:17:59)Napa Auto Tech Training Programs (00:20:49)Causes of Car Overheating (00:22:04)Why Cars Need Gas (00:23:39)Reasons for Cars Burning Oil (00:24:01)Backfiring and Misfires in Cars (00:26:05)Expiration of Car Seats (00:27:14)Mechanics' Pricing and Value (00:28:20)Why Mechanics Wear Gloves (00:30:42)Mechanics and Chemicals (00:31:44)Mechanics' Pay (00:31:59)Skill Levels in Auto Repair (00:32:06)Wage Misconceptions (00:33:29)Honesty in the Trade (00:35:09)Uniforms and Image (00:36:39)Charging for Diagnostics (00:39:44)Comparing Auto Repair to Other Professions (00:42:12)What Mechanics Do (00:43:36)Hourly Rates and Costs (00:45:58)How do mechanics get paid? (00:47:26)Flat rate pay explained (00:47:37)Charging for diagnostics (00:52:36)The demand for mechanics (00:54:41)Passion for automotive work (00:57:00)Certifications and training (00:59:04)Handling car emergencies (01:00:39)Dealing with car recalls (01:01:29)What to do if a car is stolen (01:02:03)Carbon Monoxide Concerns (01:03:13)What to Do If Your Car Is Hit While Parked (01:04:24)Insurance Company Guidance (01:04:40)Reacting to Answers and Feedback (01:05:07)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow discusses lessons learned from children's movies. He uses films like The Sandlot, Ratatouille, and Bee Movie to illustrate principles applicable to managing an auto repair shop, such as team building, recognizing employee potential, and appreciating the value of all tasks. The overarching message emphasizes that fostering passion, providing adequate tools, and creating a supportive environment are essential for building a successful and productive team. Fanslow encourages listeners to find valuable insights in everyday sources, including children's movies.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow shares a story about a mother illustrating the concept of "negative gatekeeping." He connects this to the automotive industry, where subtle criticism of competitors can erode trust and damage customer relationships.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Join us for a dynamic and unfiltered 'Ask Us Anything' Live Stream featuring Matt Fanslow and Brin Kline. This is your chance to get expert advice and insights from those who know the industry inside and out.Why This Matters:Continuing education and asking questions are critical to staying competitive in the ever-evolving automotive industry.Networking with peers and learning from experts can open doors to new ideas, solutions, and opportunities for growth.Watch Full Video EpisodeThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow starts out reminiscing about a close call involving his Dad's "cardiac" event. He then brings up raising a son with ADHD and IED, and how he and his wife go to therapy together to learn how to better help him. He then weaves together some stories about his childhood and how validation worked for him, to then compare to modern times, and how there's little way for younger generations to actually be able to have such experiences; which leads to us needing to change our validation tactics.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for careers as automotive technicians. Show NotesJob Shadowing Experience (00:01:19)Student's Attire and Demeanor (00:02:32)Tour of the Shop (00:03:39)Understanding the Complexity of Automotive Work (00:05:09)Student's Lack of Mechanical Background (00:07:24)Pathways to Becoming a Technician (00:11:38)Challenges in Training Duration (00:12:39)Tools and Basic Knowledge Required (00:13:51)Complexity of Troubleshooting (00:15:15)Educational System's Demands (00:16:25)Need for Extended Training Programs (00:17:58)Challenges in Automotive Training (00:20:06)Changing Backgrounds of New Entrants (00:21:07)Shift in Learning Environments (00:22:28)Expectations and Frustration in Training (00:25:01)Encouraging Job Shadowing (00:26:07)"Ask Us Anything!" with Matt Fanslow and Brin Kline📆 Save the Date: Thursday, December 19th, 2024🕒 Time: 8:00 PM ESTRegister Here: https://streamyard.com/watch/M3JjMR53s5CtThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow draws leadership lessons from King Théoden of Rohan in "The Lord of the Rings: The Two Towers." Matt explores themes of trust, fear, and alliances, paralleling Théoden's journey with the challenges faced by shop owners and leaders in the automotive industry. He emphasizes the importance of trusting the right advisors, seeking support, and fostering collaboration. By reflecting on Théoden’s transformation and battles, Matt provides valuable insights on effective leadership, resilience, and the power of unity in overcoming adversity.Show NotesThéoden's Condition (00:02:41)Trust and Leadership (00:04:11)Gandalf's Return (00:05:38)Théoden's Struggles (00:06:55)The Threat from Sauron (00:08:15)Historical Comforts (00:09:34)Rebuilding Alliances (00:11:54)Facing Business Challenges (00:13:01)Helm's Deep as a Safe Haven (00:14:08)The Arrival of Allies (00:15:15)Role of Employees in Alliances (00:16:36)Impenetrability of Helm's Deep (00:18:05)The Rallying Call (00:20:24)The Burden of Leadership (00:21:35)Competition as a Catalyst (00:22:38)The Charge to Gondor (00:23:47)Motivational Speeches (00:25:10)The Price of Honor (00:26:26)Contentment in Leadership (00:27:28)Striving for Belonging (00:28:40)"Ask Us Anything!" with Matt Fanslow and Brin Kline📆 Save the Date: Thursday, December 19th, 2024🕒 Time: 8:00 PM ESTRegister Here: https://streamyard.com/watch/M3JjMR53s5CtThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow explores common frustrations and misunderstandings in the automotive service industry. Speaking from the perspectives of technicians, managers, owners, and service advisors, he emphasizes the importance of understanding underlying factors in workplace dynamics. Matt discusses the theme of perception, drawing parallels between music, movies, and workplace interactions. He encourages listeners to remain curious, communicate effectively, and foster empathy to build a collaborative work environment.Show NotesFrustrations in the Automotive Industry (00:01:11)Exploring Deeper Meanings (00:02:37)Music as Metaphor (00:03:41)Misunderstandings in Relationships (00:06:18)Management Perspectives (00:07:24)Seeking Understanding (00:08:31)Blame and Accountability (00:10:52)Identifying Systemic Issues (00:12:29)Curiosity in Problem-Solving (00:14:56)Lessons from Entertainment (00:16:12)Building Trust Through Curiosity (00:17:43)"Ask Us Anything!" with Matt Fanslow and Brin Kline📆 Save the Date: Thursday, December 19th, 2024🕒 Time: 8:00 PM ESTRegister Here: https://streamyard.com/watch/M3JjMR53s5CtThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Show NotesBack Probing Overview (00:01:14)Challenges with Back Probing (00:02:29)Risks of Back Probing (00:03:48)Wire Gauge and Back Probing Challenges (00:05:03)Teeing Into Circuits (00:06:19)Concerns with Unplugging Connectors (00:07:34)Terminal Fretting Issues (00:09:45)Piercing Wires Discussion (00:11:56)Probing Tools for Piercing (00:13:12)Proper Aftercare for Piercing (00:14:16)Discussion of Probing Techniques (00:17:55)Live Webinar Announcement (00:19:10)"Ask Us Anything!" with Matt Fanslow and Brin Kline📆 Save the Date: Thursday, December 19th, 2024🕒 Time: 8:00 PM ESTRegister Here: https://streamyard.com/watch/M3JjMR53s5CtThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow explores the themes of branding and employee culture, inspired by the TV show "Yellowstone." Matt emphasizes the importance of a culture where team members support each other, continuous skill improvement through training and the significance of mentorship. Show NotesDiscussion on "Yellowstone" (00:01:11)Branding in the Context of the Show (00:03:43)Employee Branding and Culture (00:05:15)Uniforms as Symbols of Value (00:06:34)Importance of Team Support (00:07:55)Continuous Improvement in the Workplace (00:10:35)Character Growth and Skill Development (00:12:52)Setting Expectations for Employees (00:14:13)Valuing Employee Contributions (00:16:55)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Matt Fanslow welcomes mobile diagnostic technician Rich Falco to explore the intriguing parallels between poker strategies and automotive diagnostics.Show NotesWatch Full Video EpisodeDiscussion on Poker (00:01:02)Evolution of Poker Strategies (00:02:22)Game Theory and Diagnostics (00:04:35)Common Misunderstandings (00:12:07)Real-World Diagnostic Scenarios (00:13:26)Electric Vehicle Training (00:15:46)Power Window Diagnosis (00:16:44)Poker Predictions (00:18:05)Understanding Poker Players (00:19:01)Reading Opponents (00:20:14)Experience in Diagnostics (00:22:03)The Importance of Training (00:23:22)Shop Culture Changes (00:26:09)Technology in Poker (00:30:21)AI and Diagnostics (00:31:08)Access to Training Resources (00:32:07)Young Technicians' Knowledge (00:33:05)Poker vs. Automotive Diagnostics (00:33:24)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. Show NotesCuriosity vs. Judgment (00:01:18)Scientific Method in Diagnostics (00:03:00)Understanding Electrical Systems (00:04:25)Preparing for New Technologies (00:07:01)Curiosity in Management (00:08:16)Exploring Performance Issues (00:09:39)Identifying Systemic Issues (00:13:05)Open Communication in the Workplace (00:14:12)Customer Interactions and Curiosity (00:15:29)Cultural Impact of Judgment (00:17:50)The Importance of Curiosity in Diagnostics (00:19:10)Curiosity in Personal Relationships (00:20:16)Curiosity as a Tool Against Judgment (00:21:30)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Matt Fanslow and licensed marriage and family therapist Margaret Light explore the theme of expectations in interpersonal relationships.Matt Fanslow shares a personal story about trying to surprise his wife and her friend with a thoughtful gesture that didn’t turn out as he’d hoped. This experience opens up a conversation about how expectations are shaped, highlighting the difference between clear and unspoken expectations and why direct communication is essential. They also discuss cultural influences on expectations and the value of ongoing dialogue to manage them effectively, ultimately promoting healthier relationships.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Oil analysis expert Lake Speed Jr., "The Motor Oil Geek," explains the critical role of oil analysis in diagnosing engine health and performance. Lake Speed Jr. is the son of race car driver Lake Speed Sr.Lake Speed Jr.https://www.speediagnostix.comwww.youtube.com/@themotoroilgeekShow NotesDiscussion on Friction and Lubrication (00:00:45)Oil Analysis Services (00:02:12)Importance of Trend Analysis (00:03:13)Interpreting Oil Analysis Data (00:05:29)Evidence-Based Diagnosis (00:06:34)Identifying Head Gasket Leaks (00:07:22)Comparing Testing Methods (00:09:10)Experience in Oil Analysis (00:11:47)Early Detection of Engine Issues (00:12:43)Fuel Dilution Problems (00:13:18)Diesel Engine Challenges (00:17:11)Diagnostic Value of Oil Samples (00:18:55)Ecosystem of Vehicle Data (00:19:57)Value to Vehicle Owners (00:21:19)Misunderstandings About Motor Oil (00:22:45)Data-Driven Decisions (00:25:01)Importance of Filtration (00:26:24)Foam and Lubrication Properties (00:30:18)The Impact of Innovation (00:32:08)Rules Evolving from Success (00:32:30)Promoting Oil Analysis (00:32:46)Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/No Show Notes!!!

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Matt explores integrity and ethical behavior in the automotive repair industry. Using a reality TV challenge show as a metaphor, Matt illustrates how individuals can manipulate situations for personal gain, paralleling the ethical dilemmas faced by technicians who may lie to customers or recommend unnecessary repairs to boost earnings. He discusses the impact of reward systems, particularly flat-rate compensation, on behavior and introduces the "cobra effect" to highlight unintended negative consequences. Matt encourages listeners to reflect on their practices and prioritize integrity to build trust and ensure sustainable business success.Integrity and ethical behavior in the automotive repair industryThe impact of reward systems on technician behaviorFlat-rate compensation and its implications for ethical practicesManipulation and deception in competitive environmentsThe "cobra effect" and unintended consequences of reward systemsThe importance of maintaining professional integrityFinancial literacy and its role in decision-making for techniciansStrategies for continuous improvement in business practicesThe relationship between compensation structures and quality of workContact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/No Show Notes!!!

Matt Fanslow leads an in-depth discussion focusing on electric motor current and relative compression tests. Show NotesACCESS PICO FILES: https://bit.ly/3NgSdvOOverview of Electric Motor Current (00:00:11)Pico Scope Software (00:01:23)Understanding Waveforms (00:02:25)Setting Up Current Probes (00:04:09)Disabling the Fuel System (00:06:14)Configuring the Oscilloscope (00:07:18)Testing Current Consistency (00:10:35)Application to Other Electric Motors (00:12:55)Interpreting Waveform Patterns (00:16:13)Relative Compression Test Overview (00:17:25)Interpreting Waveform Peaks (00:18:34)rs.Identifying Global Compression Issues (00:19:54)Using Amplitude Cursors (00:21:04)Diagnosing Ignition Timing (00:24:23)Visual Confirmation of Cylinder Count (00:26:33)Identifying Misfiring Cylinders (00:27:38)Analyzing Low Compression Waveforms (00:30:06)Understanding Air Spring Effects in Engines (00:34:04)

Thanks to our Partner, NAPA Autotech Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of fostering an environment where clients and employees feel safe expressing their concerns. He offers practical communication strategies, such as validating emotions and responding with empathy, and recommends resources like the Gottman Institute for deeper understanding. The episode highlights empathy as a cornerstone for cultivating strong, lasting relationships with both clients and employees.Show Notes Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058The Importance of Relationships (00:02:50) Insights from John Gottman (00:04:09)Creating a Safe Space for Clients (00:07:02)Understanding Validation (00:08:22)Consequences of Invalidating Feelings (00:09:35)The Role of Safe Spaces for Employees (00:11:50)Open Dialogue and Solutions (00:13:01)Addressing Client Concerns (00:14:15)Escalation of Emotions in Interactions (00:15:38)Reassuring Clients During Tensions (00:18:02)Creating Trust in Relationships (00:19:10)Building Client Loyalty (00:22:51).Proactive Communication Strategies (00:26:20)The Impact of Empathy on Business (00:27:36)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Rapid Fire Questions with Tracy Capriotto!Watch Full Video EpisodeThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops. Show NotesWatch Full VideoPuncture Repair Procedures: https://www.ustires.org/sites/default/files/2021-10/Puncture_repair_handout_17_2.pdfTire Repair: What You Can and Cannot Repair on a Flat Tire: https://www.continental-tires.com/products/b2c/tire-knowledge/tire-repair/Faulty Tire Repair Brings $22.8 Million Court Award: https://www.shopownermag.com/faulty-tire-repair-brings-22-8-million-court-award/$22.8 Million Faulty Tire Repair Entirely Avoidable: https://www.tirereview.com/22-8-million-faulty-tire-repair-entirely-avoidable/Discussion on Auto Repair Integrity (00:01:06)Personal Tire Repair Experience (00:01:17)Cost Comparison of Tire Repairs (00:02:25)Incompetence vs. Scamming (00:02:33)Lack of Standard Protocols (00:04:07)Importance of Manufacturer Protocols (00:04:41)Tire Repair Limitations (00:08:37)Legal Precedents in Auto Repair (00:09:42)Consumer Awareness and Questions (00:10:55)Disconnect Between Clients and Mechanics (00:12:04)The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields. Show NotesOut of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]: https://mattfanslow.captivate.fm/episode/010The Sport of Auto Repair with Chris Jones [E134]: https://mattfanslow.captivate.fm/episode/134Sports and Automotive Parallels (00:01:12) Caitlin Clark's Impact (00:01:36)Comparison of Basketball Eras (00:02:47)Surge in Women's Basketball Viewership (00:04:11)Caitlin Clark's Unique Playing Style (00:05:30)WNBA Attendance Records (00:06:44)WNBA's Financial Struggles (00:08:31)Marginalization of Caitlin Clark (00:10:10)Opportunities for Growth (00:11:34)Comparison to Automotive Industry Tactics (00:14:16)Downplaying Competitors (00:16:49).Harmful Practices in Sports and Automotive (00:18:11)Final Thoughts on Caitlin Clark and the WNBA (00:19:39)The importance of competition (00:20:59)Critique of disparagement (00:22:16)Learning from popularity (00:23:33)Long-term strategy concerns (00:24:59)The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays. Show NotesHiring New Technicians (00:01:05)Challenges of Answering Questions (00:02:19)Understanding Air Conditioning (00:03:37)The Importance of Foundational Knowledge (00:06:06)Richard Feynman's Insights (00:07:43)Diagnostic Processes Discussion (00:12:17)Jorge Menchu's Impact (00:14:55)Crossword Puzzle Analogy (00:16:02)Understanding the Diagnostic Puzzle (00:19:28)Focus on Relevant Issues (00:20:38)Addressing Quick Diagnostic Questions (00:22:58)Acknowledging George Menchu's Contributions (00:24:09)Effective Problem-Solving Strategy (00:25:26)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Matt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential negative impact on future job references if notice isn't given.Show NotesThe Two Weeks Notice Question (00:01:10)Power Dynamics in Employment (00:02:16)Expectations of Notice (00:03:38)Severance Packages Discussion (00:04:50)The Balance of Notice and Severance (00:06:01)Consequences of Leaving Without Notice (00:07:15)The Hypocrisy of Notice Expectations (00:08:21)Severance Considerations (00:15:00)The complexities of human behavior in the workplace (00:18:29).Discussing severance and vacation time (00:21:01)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Inspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry.Show Notes Future Planning for Retirement (00:02:38)Physical Limitations and Career Transition (00:03:57)Service Advisor Role Challenges (00:05:03)Skill Development and Planning (00:06:19)Communication and Shop Support (00:10:14)Training and Skill Enhancement (00:11:24)Value of Diagnostics and Programming (00:17:29)Compensation Challenges for Mechanics (00:18:51)Training Resources (00:21:37)Management Training (00:22:56)Shifting Roles in Business (00:24:08)Generational Skill Gaps (00:25:16)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel The Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionThe Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

Thanks to our Partner, NAPA Autotech"Diagnosing the Aftermarket A to Z," podcast host Matt Fanslow and guest Bryan Pollock, "The Beast from the East," explore "sweat equity" in the automotive repair industry. They discuss the dedication technicians invest beyond regular hours, contributing to personal growth and shop success. They emphasize mentorship, financial awareness, and community involvement, highlighting how these factors create a positive workplace culture and enhance both personal and professional development.Discussion on Vintage Tools (00:01:07) Importance of Sweat Equity (00:06:21)Impact on Business Reputation (00:07:52)Long-Term Effects of Physical Demands (00:09:54)Experience with Difficult Repairs (00:12:41)The Importance of Understanding Problems (00:14:53)Sweat Equity in Business (00:15:39)Cinematic Parallels (00:16:10)Employee Compensation and Business Success (00:16:44)Owner vs. Employee Success (00:17:53)Risk of Ownership (00:18:58)Arbitrary Salary Ceilings (00:21:07)Business Pillars and Employee Value (00:22:43)Culture and Treatment of Employees (00:25:10)The Danger of Focus on Money (00:26:04)Living Costs and Compensation (00:27:57)Job Satisfaction Over Salary (00:28:10)Sweat Equity and Career Growth (00:29:25)Perception of Self-Employment (00:30:00)Understanding Sweat Equity (00:30:41)Intangible Benefits of the Workplace (00:30:57)Financial Awareness in Spending (00:31:13)The Cost of Beverage Choices (00:31:55)Toolbox Spending Habits (00:32:24)Understanding Perspectives on Spending (00:33:19)The Value of Previous Employees (00:34:15)Ego and Hiring Practices (00:36:23)Negativity and Work Culture (00:39:06)The Importance of Grace and Honesty (00:42:33)Training Young Employees (00:44:24)Hiring Challenges (00:46:14)Unrealistic Job Requirements (00:47:08)Workplace Atmosphere Importance (00:48:24)Financial Growth and Spending Habits (00:49:26)Profit Sharing and Employee Engagement (00:52:11)Future Aspirations of Employees (00:52:49)Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA AutotechMatt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions. Show NotesEconomics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081Shame with Margaret Light [E103]: https://mattfanslow.captivate.fm/episode/103Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116Contemplating Game Theory (00:01:14) Matt reflects on his desire to discuss game theory, referencing a previous episode with an economist.Wedding Observations (00:02:27) Matt shares his experience attending a wedding and listening to the couple's vows.Social Constructs in Relationships (00:04:59) Matt discusses the social constructs couples create and their potential misunderstandings.Friend's Affair and Reflection (00:06:15) He reveals a friend's marital affair, prompting thoughts on social constructs and personal experiences.Expectations and Social Constructs (00:07:42) Matt explains how social constructs shape behavior and expectations in relationships.Game Theory Basics (00:09:59) He introduces game theory, linking it to social interactions and relationships.Defining Game Requirements (00:12:15) Matt outlines the requirements for a game, including players, rules, and payoffs.Social Constructs and Expectations (00:14:52) He emphasizes the importance of understanding and communicating expectations in relationships.Impact of Broken Rules (00:16:08) Matt discusses the consequences of unspoken rules being broken in relationships and service experiences.Inspiration from Experiences (00:18:34) He encourages listeners to draw inspiration from experiences in both personal and professional contexts.Setting Expectations (00:20:56) Importance of clear communication about processes and customer expectations in automotive services.Building Trust (00:22:05) Establishing trust through consistent service, transparency about costs, and addressing customer concerns.Concepts of Game Theory (00:23:16) Overview of game theory's relevance to relationships and social constructs, emphasizing common sense applications.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA AutotechReady for Matt Fanslow's Top Labescopes?Show NotesPicoScopeAESwave uScopeSnap-On Vantage ProThanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA AutotechMatt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses personal and professional development in the automotive industry. He highlights the value of self-assessment, hard work, and continuous learning, and underscores the significance of training and mentorship.Flying the Plane Analogy (00:01:34)Facing Life's Challenges (00:02:47)Making Intentional Decisions (00:04:01)Learning from Tough Situations (00:05:21)The Sully Incident (00:06:30)Gathering Information (00:09:01)Career Planning and Self-Assessment (00:10:25)The Role of Mentorship (00:11:35)Honesty in Self-Assessment (00:12:41)Value of Continuous Learning (00:15:01)Reality of Career Aspirations (00:16:07)Finding Your Niche (00:19:36)Mastering Skills (00:20:55)Misunderstanding Career Potential (00:22:07)Value as a Worker vs. Human (00:23:24)Understanding Skills and Passion (00:24:53)Flying the Plane Analogy (00:26:09)Encouragement and Gratitude (00:27:14)Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA AutotechMatt Fanslow and guest Tanner Brandt discuss the recent assassination attempt on former President Donald Trump, the state of the country, and the impact of political polarization. They explore how media influences public opinion and the role of political figures in shaping societal views. The conversation highlights the need for civil discourse, critical thinking, and seeking diverse perspectives to counteract the echo chamber effect of social media. understanding in political discussions.Show Notes The assassination attempt on Donald Trump (00:01:19) Reactions and media influence (00:03:07) Civil discourse and collaboration (00:06:14) Impact of political polarization (00:09:24) Media influence and party allegiance (00:13:15)The 24-hour news cycle and political leanings (00:17:31) The influence of social media algorithms (00:21:19) Creating echo chambers and misinformation (00:25:11) Social media's impact on the youth and political divide (00:30:17) The need for leadership and setting an example (00:33:24) Raising Respectful Kids (00:34:24) Generational Toughness (00:35:13) Understanding Power Dynamics (00:36:09) Real Life vs. Online Behavior (00:37:36) Media Influence and Perception (00:41:16) Seeking Positive News (00:42:50) Finding a Hobby (00:45:18)Avoiding Politicization (00:49:05)NASTF (00:49:55) Congress Behavior (00:51:15) Congressional Discussions (00:52:32) Ego in Politics (00:55:24) Economic and Social Issues (00:59:02) Interest Rates and Younger Generations (01:00:44) Healthcare and Future Concerns (01:02:24) Local Governance and Youth Leadership (01:05:26) Caring for the Community (01:06:34) Striving for Better (01:07:38) Social Media Impact (01:08:46) Forming Opinions (01:10:06) Media Influence (01:11:14) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA AutotechMatt Fanslow reflects on the profound influence of his mentor, Jim Wilson. He discusses Jim's unique diagnostic approach and the importance of networking and continuous learning from industry stalwarts.Show NotesThe influence of mentorship (00:00:11) Learning from case studies (00:02:35) Diagnostic techniques (00:05:00) Understanding DTCs (00:07:39) Diagnostic strategies (00:12:10) Networking and mentorship (00:17:53) Facebook Groups (00:18:53) Learning from Archives and Mentors (00:22:25) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA AutotechMatt Fanslow reflects on his early experiences in the automotive industry. He discusses the struggles and challenges he faced, as well as the opportunities that led him to specialize in diagnostics. Matt emphasizes the importance of perseverance, continuous learning, and hands-on experience. Show NotesA former employee (00:01:14) Discussion about a former employee's misconceptions about success in the automotive industry.Early career experiences (00:02:33) Details about Matt's upbringing on a farm, education, and early jobs at a Ford dealership.Challenges in the dealership environment (00:04:56) Struggles faced in adapting to the dealership environment and the lack of proper training.Transition to a parts store (00:12:00) Transition to working at a parts store, experiences with computer-based systems, and forming relationships with different shops.Career transition to a repair shop (00:15:44) Taking a pay cut to work at a repair shop, focusing on diagnostics.Importance of training and education (00:16:53) Dedication to learning through training, reading industry publications, and attending classes.Napa Autotech Training (00:19:17) Promotion of various training sessions offered by Napa Autotech for automotive professionals.Drive for Improvement (00:21:33) Personal reflections on the drive to improve skills and the satisfaction of overcoming challenges.Overcoming Failure (00:23:51) Reflections on overcoming failure.Resilience and Growth (00:24:42) Discussion on getting knocked down, learning from failures, and using setbacks as a springboard for long-term success.Continuous Improvement (00:26:17) Emphasis on the importance of continuous improvement and the value of dedication and hard work.Striving for Excellence (00:27:37) Encouragement to find inspiration, work hard, and strive for excellence in the automotive industry.Perseverance and Improvement (00:28:49) Personal experiences of overcoming challenges and the importance of creating an environment for improvement in automotive shops.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech napaautotech.com Matt Fanslow discusses the importance of forming relationships with tool truck dealers. He emphasizes the benefits of sharing information and knowledge, highlighting the potential for mutual support and collaboration within the automotive industry. Show NotesInteractions with Tool Dealers (00:01:08) Discussion on the visits by tool dealers and the challenges in communicating needs and preferences to them.Developing Relationships (00:02:15) Importance of developing relationships with tool dealers, outside salespeople, and distributors, emphasizing the need for networking and knowledge sharing.Challenges with Tool Offerings (00:03:37) Exploration of the limitations and challenges in the offerings of tool dealers, including the lack of awareness about alternative products.Quid Pro Quo in Information Sharing (00:05:03) Discussion on the concept of quid pro quo, where information sharing with tool dealers can lead to mutual benefits over time.Challenges Faced by Tool Dealers (00:06:14) Insight into the challenges faced by tool dealers in keeping up with product knowledge.Enhancing Relationships with Tool Dealers (00:13:04) Encouragement for forming strong relationships with tool dealers, emphasizing the mutual exchange of knowledge and support.Expanding Services and Product Offerings (00:16:01) Exploration of the potential for expanding services and product offerings, including high voltage gloves and technical tools, to support the evolving needs of automotive professionals.Symbiotic Relationship with Tool Dealers (00:17:19) Emphasis on the symbiotic relationship between automotive professionals and tool dealers, highlighting the mutual benefits of collaboration.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the automotive industry. Show NotesWatch Full Video EpisodeInspiration for podcast topics (00:01:49) Assisting other shops (00:02:40) Value of training (00:08:08)Understanding EV technology (00:04:20) Accuracy in training (00:09:32) Respecting electricity in EVs (00:15:39) Importance of training and safety protocols (00:17:05) Impact of EVs on the automotive industry (00:20:21) Need for reading service information (00:21:22)Educating and preparing for EV repair (00:26:27) Importance of owner's involvement in training (00:31:15) Autonomous Vehicles and Training Challenges (00:32:13)NFL Hall of Fame Visit (00:34:36) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/