Coaching for Leaders

Dacher Keltner: The Power Paradox Dacher shows us how to use power for good and the most important ways we can gain and lose influence. Quotes We need to rethink what power is … it’s not necessarily a dirty word. —Dacher Keltner If you can just stay interested in other people and know where their minds are, you will rise in power … and you will keep your power because people will respect you. —Dacher Keltner In today’s collaborative workplace, our power rests critically upon the good work of other people. —Dacher Keltner One of the things that accompanies leadership and power is the privilege of enhancing the lives of other people. —Dacher Keltner I really see power as having an enormous force for good. —Dacher Keltner Resources The Power Paradox: How We Gain and Lose Influence* by Dacher Keltner The Secret to Being a Better Leader: See and Hear Others by Dacher Keltner Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

David Burkus: Under New Management David is the author of Under New Management: How Leading Organizations Are Upending Business as Usual*. In this conversation, David teaches us how leading organizations are now using new management techniques. Quotes If you’re not embarrassed by your work from five years ago, then you’re not growing fast enough. —David Burkus You need to be a great place to be from, not just a great place to be at. —David Burkus Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Chase I’m wondering about coaching someone who has inherited a job that pushes them beyond their skill set. Specifically, someone who was focused solely on a job specifically training tellers. That function moved from HR to ops. HR retained the former teller trainer for a corporate trainer role. The employee’s wheelhouse is black and white training, ops and compliance focused. Now the employee’s focus is on more ambiguous training around developing staff on a variety of skill sets. It’s challenging for her. I struggle coaching her because her natural drive and skill is very ops focused. Any advice on some coaching on this topic would be much appreciated! Question from Diana I have an MSC in environment and sustainable development, and although I do some studies and recommendations on sustainable cities, the reality is that most developers don’t care about the environment, and sometimes I feel I am missing my ideals. Other team members agree with me. Sometimes I feel uncomfortable, because of my beliefs and the developers expectations. I know I can only know how much I can stand of this incongruity, but is it something usual in the workplace? Is it common that you find that you don’t agree with the position of the company you work with? Sometimes this position might only be recognized once you are working within the company. How To Get Buy-In For A New Initiative, with Christina Kull Martens (episode 96) Audio Question from Charlie Analyzing Performance Problems by Robert Mager and Peter Pipe Audio Question from Rasmus Teaching in Higher Ed Audio Question from Joe The Lean Startup* by Eric Ries Originals* by Adam Grant How to Be a Non-Conformist, with Adam Grant (episode 238) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Molly Moseley: LinkUp In this episode, Molly Moseley of LinkUp teaches us how to respond when somebody quits. Quotes When someone is approaching you putting in a resignation, you need to throw out that reactive brain and think logically. —Molly Moseley As a manager, you need to know the [career] goals of every one of your direct reports. —Molly Moseley If you are constantly worried that this person is going to leave, maybe you did make the wrong decision to have them stay. —Molly Moseley Resources LinkedIn Article: Employee resignations: counter offer or say good bye? LinkUp Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Ryan Williams: The Influencer Economy On this episode, Ryan Williams, author of The Influencer Economy*, teaches us how to master the influencer economy — and the importance of getting started. Quotes When it comes to a platform, it’s all about the relationships. —Ryan Williams In the internet, everyone is reachable. —Ryan Williams Never ask for a favor … always make it a win-win. —Ryan Williams You need to make it as easy as possible for influencers to say yes. —Ryan Williams You’ve got to give people value and make sure it’s the right fit. And if it is, then it’s a win-win. —Ryan Williams If you’d like to receive the free book chapter that Ryan promised, visit this link: https://www.influencereconomy.com/coachingforleaders/ Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

John Kotter: That’s Not How We Do It Here! On this episode, John Kotter, author of That’s Now How We Do It Here!*, and many other bestselling books on organizational change, shares how to succeed with leadership and management. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Marcelo I am from Brazil and I would like to let you know that since January I’ve been listening your podcast and I think it’s fantastic. Even though I’ve had great experiences in leadership, your podcasts have been changing my perspective. Don’t you think that instead of considering someone as a leader we should recognize people who have good human relations? Because of this skill, people start to follow you, but on the other hand, you are still learning and you also follow someone. Leading Change* by John Kotter Question from Lea We have two departments which have been merged in November last year but the new team are still not working together – they seem to be stuck in their old teams. We have tried team building, changes their seats etc. and yet they are not integrated. I know it has not been that long since November, but how would you handle this case? The Four Unique Types of Teams, with Susan Gerke (episode 138) How To Maximize Team Performance, with Susan Gerke (episode 139) How to Create Team Guidelines, with Susan Gerke (episode 192) Question from Toni I have recently had the wonderful experience of listening to your podcast and now I am hooked. I’m writing to find out what you would recommend as a wonderful organization to join for leadership development. Thank you and I look forward to hearing from you. Toastmasters Association for Talent Development OD Network Coaching for Leaders Academy Audio question from Ranjan The Power of Introverts in a World That Can’t Stop Talking, with Susan Cain (episode 44) Quiet: The Power of Introverts in a World That Can’t Stop Talking* by Susan Cain Question from Guto Until last year I used to be at the top of the organization and was always directly linked to directors or owners. Today I find myself in an intermediate position as the second manager. I’m a hard time dealing with this, because sometimes I feel that my manager does not want to solve the problems and likes to go to others, but people who are neither managers nor knowledgeable are dealing with the situations. Talking to a trusted person, she told me to put aside and learn to manage. How can I discover the technique to be managed and at the same time influence within the organization? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Chase Carey: Chasin’ Meditation Chase Carey, author of Chasin’ Meditation*, teaches us how to reduce stress using the practice of meditation. Quotes Meditation isn’t about what happens in meditation; it’s all about what happens in your external life. —Chase Carey Just because you have a thought doesn’t mean you have to pay attention to it, and it doesn’t mean you have to come up with a conclusion or emotional response to it. —Chase Carey If you’re a business leader, a coach, or a professional, you need some space just to be quiet. —Chase Carey Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Zvi Band: Contactually Zvi Band, CEO of Contactually shares how his organization conducts one-on-ones and how their strategy leads to results. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

David Nihill: Do You Talk Funny? David Nihill, author of Do You Talk Funny?: 7 Comedy Habits to Become a Better (and Funnier) Public Speaker*, teaches us how to practically engage our audiences with humor. Quotes Humor isn’t a nice-to-have; it’s a must-have. —David Nihill If there’s embarrassment in there, there’s humor in there. It’s just about whether you’re willing to talk about it. —David Nihill The end of laughter is followed by the height of listening. —Jeffrey Gitomer Resources FunnyBiz Example of rule of 3 with President Barak Obama GIFS for follow up emails Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Joe Knight: Financial Intelligence Joe Knight, co-author of Financial Intelligence*, teaches us how to improve our own financial intelligence, so we can influence within organizations more effectively. He is a highly regarded finance and business literacy keynote speaker, trainer, and published author. Quotes Those who understand [financial statements] are the vast minority of people who are moving up in the corporate environment. —Joe Knight One of the problems with fraud is that you have these companies reporting profit, but it wasn’t real profit, and it was never converting to real cash. —Joe Knight Wall street, other investors, and banks have shifted to looking at cashflow as a concrete, tangible number. —Joe Knight It’s important never to lose sight of the fact that cash flow almost eliminates the possibility of fraudulent financial reporting. —Joe Knight We’re not trying to create high-level financial people; we’re trying to decode [financial statements] for the rest of us. —Joe Knight Resources Business Literacy Institute The 100 Best Business Books of All Time HBR Tools: Return on Investment (ROI) by Joe Knight HBR Tools: EBITDA by Joe Knight HBR Tools: Business Valuation by Joe Knight Resources for Business Literacy Institute: Online Financial Intelligence Training Financial Concepts Dictionary Take the Financial Intelligence Assessment Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Tiffany Last week I got a phone call offering me a great position. I was not looking for a job, and I had no intentions of leaving anytime soon. But after reading the job description, it really seems like a job I would love. After speaking with them, I learned the position would offer much better pay, benefits, retirement, a year-end bonus, and it’s also offering to pay to send me back to college to further my education. Taking into account just what I would gain career-wise, it’s a no-brainer. But when I think of the organization I’m leaving behind and what it stands to lose, my heart breaks. I don’t want to disappoint all the people I’ve worked with by leaving so soon. I don’t want people to feel I’m abandoning the mission or my values. That said, I am under no obligation to stay. My question to you is this: How can I communicate my reasons for leaving without them viewing me as a sell out? Is it wrong that I feel so much guilt for leaving? In a way, I don’t think I should have to disclose my reasons, because it’s very personal, but on the other hand I wouldn’t have this new opportunity without my time there. Any advice or guidance would be so appreciated. The Empowered Manager* by Peter Block 7 Steps to Take Before You Quit Your Job by Michael Hyatt Finding the Career That Fits You* The Ultimate Guide to Using Your Strengths to Get Hired* Question from Stephen I have been leading a small nonprofit for about 18 months in my first executive role. One of the (many) areas in which I need to improve is in making time for coaching my core staff, rather than having conversations consistently around ongoing tasks, deadlines, etc. I would like to make time (weekly, monthly, quarterly?) where I sit down with them one on one for a set period of time and we talk about how they want to improve, why, and make a plan together for doing so. Can you recommend some resources where I can get advice on establishing a coaching routine and culture, setting expectations to make it fruitful, how often to set the meetings, etc.? Asian Efficiency Do This for a Productive Week (episode 180) The Weekly Review (Teaching in Higher Ed podcast) Question from Lauren I’m a director-level product manager (software) at a large diversified industrial company and I’ve recently been given an amazing opportunity to build a new vertical business unit with a small team of great folks from across the business. My mentor (and someone who probably had a lot to do with my new opportunity) is a very senior exec and I just found out that he and I are going to meet consultants next week which means I’m going to have a lot of 1:1 time with him. I adore and deeply respect this guy – he’s one of those rare leaders who is scary-smart, has accomplished really big things but is also a genuinely nice person. Getting informal time with him is a huge opportunity for me to learn more about the market, the company, and leadership in general. I would love nothing more than to sit there with a notepad and interrogate him, but that’s probably not a great idea! Can you offer any advice on good ways to utilize conversations with 2- and 3-level-up executives? I don’t want to annoy him, and I don’t want to ask questions whose answers he isn’t in a position to share, but I feel like it would be ludicrous to waste the opportunity on casual conversation. Question from Sarah I am a department manager for Walmart and going to school for business. Would retail be good on a resume? I have a lot of fun and the experience is very challenging. I have most troubles with the elderly and plan on reading the millennial manager book from you podcast. Seven Principles for Leading People Older Than You, with Bonni Stachowiak (episode 59) Managing the Millennials* by Chip Espinoza Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Joel Comm: Twitter Power 3.0 Joel Comm shares strategies from his book, Twitter Power 3.0: How to Dominate Your Market One Tweet at a Time*, to help us discover how to use Twitter to support leadership development. Quotes The crazy, mundane tweets actually turn out to be one of the areas that more people connect with because we can relate to the silly things … it provides real human connection. —Joel Comm When we talk about search, people immediately go to Google … but Twitter is actually one of the greatest search engines on the web. —Joel Comm Authenticity is the key word; people are tired of being marketed to. —Joel Comm The question shouldn’t be, “How do I use Twitter to market?” The question should be, “How do I reach into this audience … and bring value to them?” —Joel Comm Twitter is the watercooler of our time. —Joel Comm Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

David Marquet: Turn the Ship Around! David Marquet, author of Turn the Ship Around!: A True Story of Turning Followers into Leaders*, is the former captain of the USS Santa Fe. Under his leadership, the Santa Fe moved from being the worst performing ship in the Navy to the best. David teaches us what his officers and him did to make this happen — and how to turn followers into leaders. Quotes Good leaders give good orders, but great leaders don’t give any orders because they’ve built a team that doesn’t need to be told what to do. —David Marquet Too many times leaders think the problem is “out there,” but the real problem is in their own head. —David Marquet You only need to do one thing to engage employees: give them decision-making authority. —David Marquet By treating people like leaders, you build more leaders. —David Marquet The concept is act your way into new thinking, not think your way into new actions. —David Marquet Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Andy Kaufman: People and Projects podcast Andy Kaufman is the host of the People and Projects podcast and an expert on project management. He joins me in this conversation to explore how to influence a large number of stakeholders. Quotes If we’re honest here, there are some stakeholders that we don’t even want to involve … Even for the difficult people, we have to find a way to involve them. It helps manage their expectations, and it helps manage our expectations. —Andy Kaufman Hope is not a good strategy. Hope is a wonderful thing for mankind, but it’s a terrible thing for projects. —Andy Kaufman If I don’t sufficiently think through who I’m impacting, or who could impact us, I’m not going to manage their expectations. —Andy Kaufman I mistake keeping someone informed for keeping them satisfied. —Andy Kaufman Listen to the other person’s story so well that you can say it as well as them. —Donny Ebenstein Resources Act Like a Leader, Think Like a Leader* by Herminia Ibarra I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus…in Three Simple Steps* by Donny Ebenstein Essentials of Project Management by Andy Kaufman (use coupon code coachingforleaders-50) Advanced Project Management by Andy Kaufman (use coupon code coachingforleaders-50) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Daniel I have been facing a hard/stressing moment with a specific guy from my team and it’s not been an easy situation to handle. The rest of the team are always complaining about this guy, they don’t trust on the guy opinions. I asked the team to try to have some informal conversations (on the lunch for example), and I also tried to give some advice to the guy, but the situation still the same, and sometimes I fell it is getting worse. It is really consuming a lot of energy from my side on trying to fix the situation, and I have been feeling quite depressed with all of it… Mentioned: Love is the Killer App* by Tim Sanders Question from Wendy You are so wonderful. I have been listening to your podcast for about 2 years now. It has helped me to grow and become a better leader. One thing that I struggle with as a leader is that push back when I try to encourage someone to learn something new especially the employees that feel like they just don’t have the time. I sense that at times the group that I lead will be a little afraid of any change. I also wonder sometimes if I may be pushing too much change too fast. Question from Anthony I also run a newly established monthly alumni meeting. Part of my role is securing speakers to discuss topics business leaders face day-to-day. Since we don’t have a budget to compensate the speaker what we can give in exchange is access to our cohort members. Unfortunately, I have NO experience in such a role. Any guidance or possible suggestions would be greatly appreciated. Question from Sariah I am exploring the prospect of becoming a Leadership Coach. Currently I work as the head of a division in a large company. I have always had an interest in teaching and coaching. While I have never taught (consistently) in a classroom as part of a school or organization, I have done a bit of training at work with my Marketing team. More specifically, I find that as I am getting older, I pride myself on working with others in particular the younger persons at the office. I have been listening to all of the back issues of your podcast and have been learning so much and as a result I think this area may be for me. I am not sure where to start thus the inquiry with you. Mentioned: How to Improve Your Coaching Skills, with Tom Henschel (episode 190) These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) Question from Tom I was wondering if you can recommend a source; book, website, blog, etc…for changing organizational culture. I work for a major university which is great, but being part of a bureaucracy has it problems. I would like to find a way to change the culture to a positive one. Thank you in advance for any help you may be able to provide. Mentioned: Organizational Culture and Leadership* by Edgar Schein Transitions* by William Bridges Managing Transitions* by William Bridges The Way of Transition* by William Bridges The Fifth Discipline* by Peter Senge Leading Change* by John Kotter Our Iceberg is Melting* by John Kotter Reframing Organizations* by Lee Bolman Terrence Deal Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Adam Grant: Originals Adam Grant, author of Originals: How Non-Conformists Move the World*, helps us examine what the research says on how people create something new — and how we can use those lessons in our own careers. Procrastination is a vice for productivity, a virtue for creativity. —Adam Grant Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Michael Bungay Stanier: The Coaching Habit Michael is the bestselling author of The Coaching Habit*. In this episode, he teaches us the key coaching questions to help others improve. Quotes I think there are as many definitions for coaching as there are people selling coaching. —Michael Bungay Stanier Slow down on the advice giving, and stay curious just a little bit longer. —Michael Bungay Stanier That’s part of the nature of a system; as soon you start changing stuff, it starts pushing back. —Michael Bungay Stanier Your organization is a system, and the very nature of a system is to love its own system. —Michael Bungay Stanier You want people to become lazy coaches … lazy because you want the other person to be doing the work. When they’re doing the work, they’re actually unlocking their own potential … you’re helping them to learn, rather than teaching them. —Michael Bungay Stanier We’re all okay with saying no to the stuff we don’t really want to do, but do we have the courage and discipline to say no to the stuff we do want to do? —Michael Bungay Stanier Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Sydney Finkelstein: Superbosses Sydney Finkelstein, author of Superbosses: How Exceptional Leaders Master the Flow of Talent*, shows us how leaders can elevate their view of talent to benefit an entire organization — and industry. Quotes A superboss is a boss who helps other people accomplish more than they ever thought possible. —Sydney Finkelstein When you help other people get better on your team … the payoff to you is exponential, because you’re now surrounded by superstars. —Sydney Finkelstein Superbosses will regularly create a job for a person when they didn’t even have the job open in the first place … wherever they go, they’re on the lookout for great talent. —Sydney Finkelstein Superbosses are not afraid of making a bad hire. —Sydney Finkelstein Superbosses are always looking for talent that is the absolute best, and and they know they need to look in places that the average person isn’t. —Sydney Finkelstein Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Beth I have arthritis. It’s not severe, but after a wrist surgery there are things I can’t do. I had a team of 2 or 3 people and after the surgery I could perceive that my colleagues felt that workload was not equal towards the junior consultants and me. After many conflicts with the junior consultants, I decided to quit the job because I didn’t get the support of the office leader, and people in the office perceived I was taking advantage of my health situation. I have a new job and wouldn’t like that this problem to ever repeat. How can I assume leadership when I have this situation in my hands, how can I learn to delegate work without making people think that I’m over loading them. How can I have a strong position when I have health issues that don’t allow me to do some work? Question from Allison I had a question for a friend’s situation. She has been a medical assistant for over a decade. The last 3 years she’s been acting in a care coordinator capacity (i.e. non-clinical). Would you be able to provide advice for someone whose job title does not reflect the person’s experience and capabilities? She is hoping to move into project management, but no one is willing to interview because of her title which implies only clinical experience. She has a graduate degree in healthcare management. How to Know Your Life Purpose in 5 Minutes by Adam Leipzig How to Get Value From Associations, with John Corcoran (episode 209) Question from Andrew What are your suggestions for how to plan out and use presentation software — or just lay out and plan a presentation in general. In the context of a business presentation, more than “from the stage.” How to Build a Good Presentation (episode 38) Practical Storytelling That Isn’t Awkward, with David Hutchens (episode 228) Piktochart What we’re doing for our own professional development: The Power of Habit* by Charles Duhigg The Automatic Customer* by John Warrillow Youtility* by Jay Baer Due app Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Hassan Osman: Influencing Virtual Teams Key Points To avoid the bystander effect: Use direct language Assign to individuals, not to groups A lot of small to medium businesses … tend to already be in the virtual team space without even knowing it. –Hassan Osman Anything that’s in writing usually carries a much more authoritative message. –Hassan Osman Resources Influencing Virtual Teams by Hassan Osman The War of Art* by Steven Pressfield Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Cal Newport: Deep Work Cal Newport, author of Deep Work*, teaches us the rules for focused success in a distracted world. Key Points The Four Rules of Deep Work: Work Deeply Embrace Boredom Quit Social Media Drain the Shallows How to get started with Deep Work: Train your brain to be better at focusing (example: put your phone away after dinner) Set aside time for deep work (example: set aside five hours a week for deep work) Make a move in your life that signals to yourself that you take the ability to focus seriously (example: quitting a social media service) Quotes A big problem with a lot of these attention-stealing technologies is that we’ve adopted … the “any benefit mindset” for tool adoption. –Cal Newport You have to wean [your brain] off its dependence on novel stimuli every time you feel a little bored. –Cal Newport I think focus is the new IQ, and that deep work is going to become one of the most valuable skills as our economy gets more competitive and more complex. –Cal Newport In almost any profession, cultivating a deep work ethic will produce massive benefits. –Cal Newport It’s wrong to assume you automatically have the right to work whatever schedule you want. –Cal Newport Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Tara Mohr: Playing Big Tara Mohr is an expert on women’s leadership and well-being. She is the author of Playing Big: Practical Wisdom for Women Who Want to Speak Up, Create, and Lead*, named a best book of the year by Apple’s iBooks. Tara is the creator and teacher of the global Playing Big leadership program for women, and of the Playing Big Facilitators Training for coaches, therapists, managers, and mentors. Your worst critic is probably yourself. In this conversation, Tara joins Dave to show you how to tame your inner critic. Actions to overcome your inner critic Write down your inner critic’s most commonly voiced lines. Create a character that suits your inner critic’s voice, and then picture it when you hear the voice. Look at the voice with compassion, trying to understand what your safety instinct is afraid of. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Janine Lombardi: J9 Leading Solutions On this week’s episode, Janine Lombardi provides a framework for how we can all get better results through effective energy use. Quote Part of a succession planning strategy is to have the role that you’re grooming people to take be attractive to them … We’re no longer going to see people stepping into leadership roles that are not attractive. —Janine Lombardi Ways to fuel mental energy Create a Gratitude Journal Relive a positive experience for two minutes a day Thank someone for something each day. Ways to fuel physical energy Get better sleep Eat healthily Take breaks often Resources Manage Your Energy, Not Your Time by Tony Schwartz and Catherine McCarthy Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Audio Question from Ian The Way to Lead After a Workplace Loss, with Andrew Stenhouse (episode 142) Audio Question from Nigel Question from Jennifer My company has two marketing departments. One is customer marketing which is more account focus and supports specific account managers. Account managers love them because they are their right hands. The other marketing department is consumer/brand marketing where I am in. We set corporate programs and brand strategies. I find myself constantly having to remind the sales team that we work for the same company with the same goal in mind. Some of them can be very critical about the new products and programs we developed because they are not tailored made for their specific accounts. Lately, some of them have been complaining about the new product launch timing. I am struggling with the situation because I want to support them as much as I can, but I cannot give them everything they want all the time. I read the below. Do you have any additional suggestions/actions I can take? I want to join them on sales calls to experience 1st hand what they are experiencing. I created a marketing pitch that I believe the buyers will like to hear and the sales team may not be able to articulate. I want to add value to the call. I thought they will be excited. I was wrong. None of them seems to like the idea. I really don’t know what to do about it at this point. Ending the War Between Sales and Marketing by Philip Kotler, Neil Rackham, and Suj Krishnaswamy 5 Ways to Stop Teams From Fighting Question from Steve The book Flow which I read about two months ago was a great read, Mihaly describes the book as the first one written on the topic of flow specifically tailored for a wider audience as opposed to scholars of flow. I found it tough reading at times but having been introduced to the concept prior to reading the book, flow itself is an unmistakable feeling to experience and something that I get a lot of through writing which would deeply shock my high school English teachers today. I’ve often wondered if there is a lack of flow within business and job roles which leads to inefficiency and problems with micromanagement being one of these and then the constant disruption of phone, email, personal devices etc, what do you think? Deep Work: Rules for Focused Success in a Distracted World* by Cal Newport Question from Hanan I am Hanan, from Saudi Arabia. I’ve been listening to your episodes and very curios to see more from you in future. I really appreciate the efforts and amazing thoughts and resources that you deliver. I admire you, and I have learned a lot from these episodes. So thank you very much. I have a question. I’ve grown in a place where men and women are separated in almost all life aspects (like family gathering, schooling, university, and sometimes work). But, there has been considerable change in the country towards allowing women to work where she wants, this is at the policy level. At the practice level, I think we “women”, still need a lot of skills and qualities to be able to work in environment dominated by men. And even a lot more of leadership skills to be able to lead or acting as successful leaders in such environments. So, do you have any advice or resources that could help handle cultural issues? Note, due to the separation, misunderstanding is very common between men and women in everywhere. International Higher Education in the 21st Century (Teaching in Higher Ed) The Four Agreements: A Practical Guide to Personal Freedom* by Don Miguel Ruiz and Janet Mills Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Allan McDonald: Truth, Lies, and O-Rings Allan J. McDonald retired as vice president and technical director for advanced technology programs at ATK Thiokol Propulsion in 2001. He was the director of the Space Shuttle Solid Rocket Motor Project at the time of the Challenger accident and, later, vice president of engineering for space operations during the redesign and requalification of the solid rocket motors. Al passed away in 2021, several years after this episode first aired. Al was the one person who officially refused to sign off on Challenger’s launch on January 28, 1986. His concerns for the launch conditions were ultimately overridden by his boss. He would eventually testify to the Rogers Commission which had major implications for their findings. Later in life, he spoke to audiences all over the world on ethics and decision-making. He’s the author with James Hansen of Truth, Lies, and O-Rings: Inside the Space Shuttle Challenger Disaster*. In this conversation, Al shared the details of the conversation between NASA and Morton Thiokol the evening prior to the launch. He also detailed what happened after the accident and his extraordinary decision to interrupt NASA’s testimony to the Rogers Commission. He also shared a key message on why it still matters, all these years later. Key Points As director of the solid rocket motor project, Al McDonald refused to sign off on the launch, concerned that launch weather conditions were unsafe. Despite almost perfectly predicting the accident, Al himself was initially unconvinced that the solid rocket motors were the cause, believing the shuttle would have exploded on the pad had that been the case. When it appeared that NASA officials weren’t being fully transparent about the events leading up to the accident, Al interrupted their testimony to the Rogers Commission, a move he fully expected would end his career. Al was effectively demoted after his testimony. Congress ultimately intervened with a law that would have ended his organization’s government contract, unless they reinstated his prior position. It’s the only time the United States Congress has passed a law aimed at benefitting a single individual. It’s your responsibility as a professional to have an opinion and to speak up. Don’t assume that other people will always do their job. Resources Mentioned Remembering Allan McDonald: He Refused To Approve Challenger Launch, Exposed Cover-Up by NPR Major Malfunction: Revisiting Challenger by The New York Times Related Episodes How to Deal with Opponents and Adversaries, with Peter Block (episode 328) The Way to Make Better Decisions, with Annie Duke (episode 499) The Way Out of Major Conflict, with Amanda Ripley (episode 529) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

David Hutchens: Circle of the 9 Muses If you’ve found telling stories awkward in leadership, David Hutchens shows us how to leverage practical storytelling for results. Quotes The most important part of the work [of storytelling] is all the stuff that happens after a story is told. When you tell a story, that’s not the end of a conversation, it’s the beginning. —David Hutchens Instead of me saying, “Hey, this story is important,” I always ask the audience why it’s important, and let them make a case for it. And they always do. —David Hutchens When a group starts having meaning-making conversations together, they’re surprised at the feeling of connection that it creates. —David Hutchens You can stumble and stutter your way through the story, but if it’s the right story, and if it’s connected to the work that matters to us, then it can be transformational. —David Hutchens Resources Mentioned GO Team program* Leadership Story Deck* by David Hutchens Circle of the 9 Muses: A Storytelling Field Guide for Innovators and Meaning Makers* by David Hutchens David’s email: [email protected] Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Chip Espinoza: Millennials Who Manage Chip Espinoza shares wisdom from his new book, Millennials Who Manage: How to Overcome Workplace Perceptions. Chip is the Co-author of Millennials@Work: The 7 Skills Every Twenty-Something Needs to Overcome Roadblocks and Achieve Greatness At Work and Managing the Millennials: Discover the Core Competencies for Managing Today’s Workforce. He is also Academic Director of the Organizational Psychology program at Concordia University Irvine. Quotes The major challenge [millennials] have in getting to the next level is their lack of patience. —Chip Espinoza It’s not the people that are against us that are going to hold us back from achieving what we want; it’s the people who love us the most. —Chip Espinoza The number one challenge of moving from a peer worker to being a boss is a redefinition of a relationship with their peers. The second greatest challenge is the fear of disappointing the person who promoted them. —Chip Espinoza Resources Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman Google’s Quest to Build a Better Boss by Adam Bryant Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions. Question from Maurice Are there any resources out there on energy and leadership? With that I don’t mean the energy which seeps out you as you struggle through the day, but rather the energy which you project in any given situation. I volunteered at a dog shelter for a year. During that year I devoured any and all episode of ‘The Dog Whisperer’. I discovered that being aware of one’s energy before entering a scene had impact. In this case on dogs, their reaction to me and their attitude in general. I strongly believe this awareness of one’s energetical state impacts humans as well. So, in February of this year I became a dad. Being aware of how sensitive small children are, I tried to be conscious of my energy around him as well. It worked! Usually in the way, that he tends to fall asleep in my arms. I’ve found a way to create a pool of calm energy around me. Some might call it: centered, or grounded. I’m confident that the purposeful use of our inner energy has a deep impact on our environment. This sub conscious communication fascinates me hugely. Do you, or does Bonni, know of any resources on this topic? Question from Lisa Thank you for the coaching for leader’s podcasts, they helped me to get my first manager role which I will start in January 2016! I have a question which I hope you might be able to assist with. The team leader (who I will be reporting to) was speaking at our team Christmas party about how the work we do just isn’t really a worthwhile job, and while you are on your deathbed you aren’t going to be thinking about it (for background, we deal with legal claims against a government agency). The fact that he holds that view isn’t great, but I think sharing it with your team is plain wrong! I want team members to know that they do important work which is worth being passionate about. How do you recommend dealing with this attitude in the most professional way? Question from Ian Six months ago I started a new position and have implemented a fair number of changes to the team to improve performance, metrics, and customer services. Most initiatives have been well received, we are definitively making progress and everyone is now seeing the benefits. To capitalize on the credibility that this has afforded me, I have begun the next phase of revitalizing the department by conducting monthly goals/coaching sessions with each individual. The point here is to keep them on task with their professional goals, encourage them to develop personal goals, and to continually work with them on time management, team building, and to continually refine their “Why” (a topic I was very interested in on episode 223). As part of this process I want to provide them with some good reading, podcasts, or other resources for honing these skills, but I have been coming up short. There are no shortage of leadership/management books and podcasts but I am looking specifically for resources that are geared towards promoting personal and professional development for staff. My normal go-to’s for staff reading have been, Raving Fans and Gung Ho by Ken Blanchard, but I was looking for more resources to offer my team for professional development. Resources Real Magic* by Wayne Dyer The Power of Intention* by Wayne Dyer Power vs. Force* by David Hawkins Flow* by Mihaly Csikszentmihalyi What Search Dogs Teach About Engagement, with Jan Frazee (episode 25) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) Start With Why* by Simon Sinek 7 Habits of Highly Effective People* by Stephen Covey Getting Things Done* by David Allen Five Dysfunctions of a Team* by Patrick Lencioni Dale Carnegie Udemy A Productive Conversation by Mike Vardy Career Tools by Michael Auzenne and Mark Horstman How To Create a Personal Knowledge Management System, with Bonni Stachowiak (episode 129) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bill George: Discover Your True North On this episode, we learn how to discover your true north with Bill George, one of America’s most seasoned business leaders. Bill is a senior fellow at Harvard Business School and the former Chairman and CEO of Medtronic, the world’s leading medical technology company. He is the author of several bestselling books including True North*, Authentic Leadership*, and most recently Discover Your True North*. Quotes Your life story defines your leadership. –Bill George Leadership is your choice, not your title. –Bill George Leadership can be lonely, and the only way to overcome that loneliness is to surround yourself with truth tellers and people who care about you. –Bill George Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Jacqueline Farrington: Executive Coach On this week’s show, Jacqueline Farrington teaches us how to lead through times of uncertainty and change. Jacqueline works with senior and board-level leaders. She specializes in helping executives create high-impact personal brands and communication strategies, with particular focus on cross-generational and cross-cultural communications. Key Points 70% of all major organizational changes fail 20% of employees will support your change from the start Book: First Break all the Rules* by Marcus Buckingham Quotes People often have the perception that organizational change is about change management and not change leadership. The distinction is that while they both deliver change, change management is about the processes that we use. Change leadership is about the vision, creating a sense of urgency, and speaking to the hearts and minds of your employees. —Jaqueline Ferrington Generally, when an organization introduces change, 20% of employees will support the change. But the rest, 80%, are either fence-sitters or active resisters, and often leaders forget about that. —Jaqueline Ferrington Often, leaders look at their change champions, and think, “Ah, I don’t really have to pay attention to these people because they really believe in it, they’re driving it.” But if those people begin to feel ignored or that they aren’t being used to support the change, they can become highly disengaged. —Jaqueline Ferrington Leaders often approach change from their perspective, not from their followers’ perspective. —Jaqueline Ferrington Recommendations Book: Your Brain at Work* by David Rock Book: The Progress Principle* by Teresa Amabile and Steven Kramer Book: Overcoming Immunity to Change* by Robert Kegan Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Simon Sinek: Start with Why* and Leaders Eat Last* Questions from Mastermind members: How do you make these ideas part of the operating culture of the organization? —Mike I have listened to Simon’s book, Why Leaders Eat Last. Simon provided a lot of examples of what he calls the circle of safety. His philosophy and ideas are rational. Does he have data to support that getting buy in on his philosophy is actually good for business by reducing costs or increasing profits? —Chris Quotes Companies should not be deciding their purpose or cause based on market research. That’s like a politician deciding what their vision is based on poll numbers. —Simon Sinek The first step to becoming that leader we wish we had is to actually want to be the leader. —Simon Sinek It’s about all about purpose and creating strong human relationships, and learning your “Why” gives you a massive advantage in decision-making. —Simon Sinek Fulfillment comes through service to others. When we make it about ourselves, it never really works. When we make it about others, it really feels amazing. —Simon Sinek If your kid has a bad report card, you don’t put him up for adoption, you get him a tutor. If someone has performance issues at the company, you don’t fire them, you coach them. —Simon Sinek Leadership is a process, and it requires commitment. —Simon Sinek The only way to find out if it will work is to do it. —Simon Sinek Leaders are not responsible for the numbers; leaders are responsible for the people responsible for the numbers. —Simon Sinek Resources Book: Start with Why: How Great Leaders Inspire Everyone to Take Action* by Simon Sinek Book: Leaders Eat Last* by Simon Sinek TED talk: How great leaders inspire action Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

My 2015 Goals Produce and launch the first Coaching for Leaders product or service. Achieved. Play 7 songs on the guitar. In progress. Free 2-3 hours a week of work by delegating significant audio production. Achieved. Dale Carnegie goal. Not applicable. Read 15 books, including 1 fiction, 2 on early childhood development, and 2 HBR essentials. In progress. Strengthen my network and friendships through two significant interactions interactions each week. No. Attend a copywriting course. Achieved. Go on a camping trip with our son. Achieved. (I mentioned the Last Child in the Woods* by Richard Louv). Double the weekly listenership of Coaching for Leaders. In progress. Final 2015 tally: 4 goals achieved 3 goals in progress 1 missed goal 1 not applicable Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Audio Question from Steve Steve had a question about how to be a project manager and deal with tough situations while having an introverted personality. Episode 124: How to Get What You Really Want Out of a Conflict CFL: How to Restore Productivity When People are Angry CFL: Make Difficult Conversations Easier by Dave Stachowiak CFL: 5 Ways to Address a Hostile Audience by Dave Stachowiak Question from Michelle I’m rather annoyed with myself this week as I was very harsh to my team member. I have apologized and she accepted my apology. However I’m not happy that it occurred and I need to deal with the cause. I think the cause is to do with the fact that she is older than me and is a different personality type. I find it difficult to believe that she does respect me and so my harsh communication was a result of my suspicion. It’s such a shame because we’d reached an even closer level of communication this week too. We both wanted to work with each other and after my apology she reconfirmed that the reason she wanted to do this job was to work with me. I think I need to go back to basics with her again and find out again what she needs from me. I also listened again to episode 59, but my problem is almost the opposite to the issues raised. I have another new team member starting soon. If you have any advice, or can recommend another podcast episode…I’d be grateful! Episode 54: How Authentic Leaders Apologize Episode 59: Seven Principles for Leading People Older Than You Book: Leadership and Self-Deception* by Arbinger Institute Book: The Five Dysfunctions of a Team* by Patrick Lencioni Question from Hollie I am full of energy, eager to share and learn. Today I was told by someone I went to for advice that they think that here I can’t teach people, that I am presenting myself as if I know everything. My questions is: how do I deal with situations when you think you are doing things the right way because that is your experience and everything you have learned and it was working, and it is what is being discussed in your podcast but yet not now working? Episode 143: Accepting Feedback Episode 149: An Astronaut’s Guide To Life On Earth Book: The First 90 Days* by Michael D. Watkins Question from Tim I work in one of the top five fields were there is a huge demand for skilled laborers but, there is also not much room for advancement. My hope is that in getting an MBA I would be better suited for a higher role. Is my way of thinking off? Why would anyone hire me as a manager if I have no experience in the sector, even with an MBA? But my hope is that armed with an MBA that somehow someone will see that I’m trying to better myself with continued learning, and give me that chance. Feedback Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback The next Q&A show is Episode 225 Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Laura Sicola: Vocal Impact Productions Quotes In teaching, your best skill is flexibility. – Laura Sicola Most people are painfully oblivious to how they come across when they communicate. – Laura Sicola Typically, with somebody that you choose to listen to regularly, there’s something about the way they communicate that both speaks to you in their content, but you also like the sound of their voice. – Laura Sicola What I’m trying to help people see is that you already have the entire range of speech styles available to you. They’re already a part of who you are. It’s just a matter of being able to tap into them when necessary. – Laura Sicola Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Michael Port Author, Steal the Show* www.michaelport.com Reporter: “How can an actor run for president?” Ronald Reagan: “How can a president not be an actor?” Michael Port is a NY Times bestselling author of six books including Book Yourself Solid*, The Think Big Manifesto*, and his hot new release, Steal the Show*. He has also been a successful professional actor, guest starring on shows like Sex & The City, Law & Order, Third Watch, All My Children, and in films like The Pelican Brief and Down to Earth. These days, Michael can be seen regularly on MSNBC, CNBC, and PBS as an expert in communication and business development. A good performance is authentic behavior in a manufactured environment. –Michael Port The better prepared you are, the easier it is to be authentic. –Michael Port If you have a high stakes situation, and you need your Powerpoint slides to know what’s coming next, you’re not prepared enough. –Michael Port Three questions people ask when listening to a speech: Will this thing work? Is this something worth my time? Is this person able to champion this idea? The five components of great speeches: A big idea that is relevant to the listeners Be very clear on what is being promised in the presentation Make sure you can demonstrate that you understand the way the world looks to them Be able to demonstrate the consequences of not adopting the big idea Work hard to serve the audience Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Beth Buelow: The Introvert Entrepreneur Beth Buelow, author of The Introvert Entrepreneur*, shows us how to expand into our capacity zone while still using our comfort zone as a home base. Quotes When you ‘fail,’ it’s usually because you were attached to a particular outcome. And when it doesn’t happen that way, it gets labeled a ‘failure.’ —Beth Buelow If you approach your goals with less attachment, you’ll find yourself much better able to see those failures as data, rather than indictments of your character and who you are. —Beth Buelow The comfort zone is what makes stepping out into the unknown possible. —Beth Buelow Remember to celebrate every time you stretch that capacity zone. —Beth Buelow Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Kendra Kinnison kendrakinnison.com coach.me/kendra How to Get Yourself Unstuck: Lead yourself effectively (get your own ducks in a row) Build your empathy muscle Don’t let stress derail you Tiny Habits When you’re stuck, use the Tiny Habit Approach Developed by BJ Fogg, a researcher at Stanford Think about what’s the absolute tiniest step you can take forward, and then commit to taking that step every day Tiny habits lower mental hurdles so much that our mental resistance doesn’t kick in. -Kendra Kinnison Think About a Restarting Strategy More often than not, it’s the good things that throw us off. -Kendra Kinnison I see restarting as just as natural a skill as continuing a routine. -Kendra Kinnison Resources: App: Gratitude Journal* App: Coach.me* Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Willian I have been working at the same area (Customer Service) for 2 years and 9 months. I really like my job and I have a better performance comparing with my coworkers who are older than me. How do you see the integration between people from different generations at work? How can I improve my influence with people more experienced than I? Is there any tip for people like me who need to contact professionals from different cultures at work? “The counts of the indictment are luxury, bad manners, contempt for authority, disrespect to elders, and a love for chatter in place of exercise. Children began to be the tyrants, not the slaves, of their households. They no longer rose from their seats when an elder entered the room; they contradicted their parents, chattered before company, gobbled up the dainties at table, and committed various offenses against Hellenic tastes.” -Kenneth John Freeman Influence: The Psychology of Persuasion by Robert Cialdini* How to Win Friends and Influence People by Dale Carnegie* Episode 59: Seven Principles for Leading People Older Than You Episode 158: How to Lead the Millennials Jack Welch on reverse mentoring Millennials Who Manage by Chip Espinoza* Question from Tammy I can see how alerting the group to bad news before the meeting could be good, but if they have time to stew over it won’t they be even more resistant to the idea when they come to the meeting? I am in a position where I am having to get a group of people to do something that they do not want to do and do not see value in. How do I get buy in? I am passionate about it but my group is very resistant and will not listen to my ideas without the whole meeting turning in to an argument instead of a productive meeting. 5 Ways To Address A Hostile Audience Question from Andrew I am a university admissions counsellor, which means I work with students from their initial contact/application all the way through to seeing them registered in their program. It’s essentially a sales job (targets, travel, and lots of phone calls, emails and presentations). It turns out I am very good at my job and I have not yet failed to meet my goals. It is however a very cyclical job and I’m just starting my third cycle. The problem is, I’m getting pretty bored answering the same questions over and over again. I suspect my introverted and ADD personality are culprits in this. Do you have any suggestions on how to stay fresh and engaged with prospects when handling lots of repetitive tasks? Question from Sylvia I have recently been promoted. I would appreciate your input what I should use for presentations. I would like to be creative and innovative in my presentations. Please let me know what you believe is the best product to accomplish my goal(s). She also wants to know more about interactive technology. slide:ology by Nancy Duarte* Presentation Zen by Garr Reynolds* Poll Everywhere Haiku Deck Question from Katie I am currently working with my leadership team to identify areas where we can work to develop our team members (mostly hourly employees who do a lot of processing). Critical thinking is an area that has come up. I am wondering if either of you have any advice and or can point me to your archive for some tips on critical thinking skills and how to develop them. Second email: For this particular situation, I have a group of team members that are hourly and they are more “repetitive process” oriented in their day-to-day activities. But, we want them to stretch and grow. Specifically, we are looking for them to use more analytical skills in the their work and to question repetitive processes that may not add value. Additionally, we are looking for people to make better decisions both individually and as a team, to anticipate the needs of their customers and to always be willing to help others solve problems and do their best work. Ultimately, I want a team of people that do not simply follow orders, but work together to improve their skills and benefit the company. We are dealing with some team members that are highly tenured and have done things a certain way for a long time, so change is difficult. I am looking for tools and resources that will enable me to help them think differently (and go outside the box). Analyzing Performance Problems by Robert F. Mager & Peter Pipe* Tesla Autopilot Video Episode 37 of Teaching in Higher Ed podcast: Developing Critical Thinking Skills The Look & Sound and Leadership podcast Feedback Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback The next Q&#3

Kirsten Foot: Collaborating Against Human Trafficking “There are blindnesses that can only be smoothed out when leaders from one sector really listen to the leaders of another sector.” -Kirsten Foot Resources that Kirsten and Dave mentioned during the episode that will help your collaborate across organizations: Collaborating Against Human Trafficking: Cross-Sector Challenges and Practices* by Kirsten Foot BEST (Businesses Ending Slavery and Trafficking) Alliance Collaborating Against Human Trafficking U.S. Department of Labor: International Child Labor and Forced Labor Reports U.S. Department of Labor: List of Goods Produced by Child Labor or Forced Labor Ending Human Trafficking podcast Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

How to Stop Worrying and Start Living* by Dale Carnegie is a classic that can help almost immediately. I am an old man and have known a great many troubles, but most of them have never happened. -Mark Twain 1. Seal Off Your Troubles 2. Find the Silver Living Thank goodness I’m not married to this person. 3. Focus on What’s Next I mentioned Tim Stringer of Technically Simple and his excellent Holistic Productivity* course. There’s only two problems in life. Either you don’t know where you’re going or you don’t know the next step. -David Allen 4. Consider the Worst Case Scenario 5. Eliminate Worry For Good Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

JV Crum III: Conscious Millionaire Author, Conscious Millionaire: Grow Your Business by Making a Difference Host, Conscious Millionaire Podcast “It’s the leader’s responsibility to set the vision.” – JV Crum III “Vision is about how you’re going to transform your client’s life.” – JV Crum III A great question for every leader to ask: ”How is my business contributing to making this world the one I really want to live in?” The Formula for Creating Wealth: 1. Conscious Leaders need to ask: “Who are you and why do you want to chose one priority over another?” “What resources are you going to need?” “What are the different options for getting to the #1 priority?” 2. Focused “If you’re a leader and you have a vision and you have your whole heart in it, your chances of achieving it is significantly higher.” 3. Action List out the actions you think you need to be taking. Put them in the order they need to occur. Does something need to happen before each step? 4. Result How well did we achieve the stated outcome? What were the unexpected positives and negatives? 5. Learning What worked? What didn’t work? What needs to change? “You need to be attached to the outcome and completely open and flexible as to how you get there.” – JV Crum III Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Jane As a new migrator from China who continues career (IT area specifically) in a western country, I wonder whether you can provide some advice what are the major barriers for us migrators to move up to a manager position. If you could provide some insights from employer’s point of view would be super helpful. Bonni mentioned the work of Geert Hofstede on power distance and other cultural dynamics. Another resource is his book Cultures and Organizations: Software of the Mind*. Question from Michael I am an avid listener and enjoy the show. I am a VP, Sales/Director of Client Services managing a remote team of 11. We have a 30 minute weekly team meeting for which we do set an agenda and stick to it. However, I feel that most of this information can probably be communicated via email. I speak to each person at least once a day and I schedule 1:1 meetings once per month and wondered what your thoughts are on weekly team meetings that are not project related? Is there any benefit to having them or will canceling them have a negative impact? Dave mentioned episode 173 of Carnegie Coach: Three Ways to a Great Standing Meeting Here are the three agenda items Dave suggested for standing meetings: A recent accomplishment A recent lesson learned others may benefit from Where you most need assistance Question from Christina My division of my company was just merged with another company, a company that has a rather different business model and philosophy than the one I’ve been with for 12 years. I am wondering if you have any suggestions on how to handle the various potential challenges that come along with mergers? Aside from the uncertainty of security (which I am mostly comfortable with), it’s expect there to be some struggles with meshing into a company that appears to want to eliminate or change a lot of our processes. Is it good to push back and try to demonstrate why our model may be a good fit with their model? Or do I just concede that the new company’s way is “the” way? Bonni and Dave mentioned the Robert Cialdini video on the Science of Persuasion, based on his bestselling book Influence: The Psychology of Persuasion*. Question from Danielle I am in the process of creating a presentation for a training that will focus on our new employee evaluation system. More specifically, one section of the training will hone in “goal-setting,” however the supervisors create the goals ahead of time and ask the employees to sign off on them. My question is, how can I develop content on “goal-setting,” if the employees goals are already “set” for them? If you have any resources or words of wisdom that could assist me in this process, I would greatly appreciate it. Bonni and Dave mentioned The Checklist Manifesto* by Atul Gawande. He also wrote a more recent bestseller, Being Mortal*. Dave also mentioned two Coaching for Leaders resources: What To Do When Employees Hesitate On Long-Term Goals Coaching for Leaders episode 15: Get Specific With Goals Question from Marco I am a huge fan of your podcast. It has pretty much been the sole source of our growth of management and leadership for my brother and I and I am currently heading a leadership curriculum where I use your podcast as a “text book.” I wanted to reach out because sometimes it is hard for me to apply the knowledge I am learning to our businesses. It is difficult to apply several of these episodes to our managers and shift leads because our employees don’t have any prior knowledge or experience in leadership or management and our organization is small. I feel a lot of the principles you teach and examples you use are very applicable to larger businesses with degree holding employees who are more capable before coming into work. Bonni mentioned an article from Jon Malesic titled, Don’t Search for ‘Purpose.’ You Will Fail. Bonni and Dave both mentioned the GO Team training curriculum from past guests Susan Gerke and David Hutchens. Question from Ed I’m a senior manager at a charity and my CEO and trustees have agreed to support and finance me to embark on an MBA. I’m currently researching distance learning MBA’s and putting my application together. I was wondering, within your network are you aware of people from the not for profit sector who have studied the MBA and how relevant they found its content to their sector? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable

Jeremie Kubicek 5 Gears: How to Be Present and Productive When There is Never Enough Time* Jeremie Kubicek is co-founder of GiANT Worldwide and the GiANT companies. He is the bestselling author of Making Your Leadership Come Alive and speaker to organizations throughout the world on transformational leadership, emotional intelligence, and personal growth. 5th Gear: Learn to Get “In the Zone” Do you have trouble getting “In The Zone”? This is where 5th gear can help. Time flies by, you get things done, and progress is made. Dave mentioned the book Flow: The Psychology of Optimal Experience* by Mihaly Csikszentmihalyi. 4th Gear: Leading in a Task World Most adults spend their day multi-tasking with phone calls, emails, chores and more. Learning how to manage 4th gear correctly is key for maximum productivity. 3rd Gear: Why Being Social Matters Third Gear is all about being social and building friendships. It happens in coffee shops, at dinner parties and other social gatherings, and it’s the secret ingredient in business that many people overlook. “Be interested before being interesting.” -Jeremie Kubicek Dave mentioned episode 193: Five Ways to Be a Go-Giver with Bob Burg 2nd Gear: Connecting Deeply How often do you have deep, refreshing conversations? Do you really know how to be present with others? This is 2nd gear. 1st Gear: Learn How To Recharge Most people struggle to truly recharge. Learn how successful people take time to rest and recharge so they can give their families, teams and friends their best. Reverse: Learn How to Apologize Most people struggle with backing up and apologizing. Reverse is all about owning your mistakes and moving forward in a healthy way. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Sharone Bar-David (LinkedIn) Author, Trust Your Canary: Every Leader’s Guide to Taming Workplace Incivility* Six beliefs that cause many of us to tolerate workplace incivility: We’re Like Family Here We Have the Right to Vent I Know My Colleague’s Boundaries You Can’t Change Someone’s Personality The Characteristics of the Group (or Industry) Make it OK People Need to Get Thicker Skins “It’s your responsibility to create a workplace where everyone can perform at their best.” -Sharone Bar-David Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

John Corcoran: How to Increase Your Income Today by Building Relationships with Influencers, Even if you Hate Networking Key Points Focus on the groups and associations that match best with your networking goals. Volunteer to serve the association in a way that allows you to easier connect with others. Invest time over six months or a year before you expecting to see a meaningful return. Identify people you want to know and considering interviewing them for the benefit of the rest of the association. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Bonni mentioned episode 84: Daniel Pink on To Sell is Human We also mentioned and recommended the book Drive by Daniel Pink* as a great resource on how to motivate people Audio Question from Jenga ”The only way to influence someone is to find out what they want and show them how to get it.” -Dale Carnegie Dave mentioned the Carnegie Coach series on “innerviewing:” Carnegie Coach episode 39: Get To Know People Without Being Awkward Carnegie Coach episode 40: Just the Facts, Ma’am Carnegie Coach episode 41: Discovering Another Person’s Motives Caring Coach episode 42: How to Know What People Value Question from Tyler How do you get off the phone with someone who is a long-winded “good ole boy?” My analysts each work with lots of sales reps, and many accounts. We have a few sales reps who like to call every day, and invariably the call ends up being 15-25 minutes. A lot of drawn out, slow responses. Talking about local news, smalltalk before they want to get down to business. This is a really essential part of the local culture, but my team doesn’t have time for it. If every rep did that every day, we’d have to work 16 hours a day just to get off the phones. Bonni mentioned How to End a Conversation video posted on The Art of Manliness Question from Roger I am a trainer in a corporation that just went through an acquisition. My manager has assured me that he likes training and will keep this position for the foreseeable future. He’s has asked me about my future plans/desires, my answer was that I love the role I am in but would like to make it grow into a “Manager” position since my duties vary especially now. My current project may take a few years. At the same time I am very engaged with my home facility trying to create and be a part of any new systems or leadership training for my local/regional team. Any advice from you and Bonni? These are the areas I “think” I want to grow and need help to “intraprenurally” achieve: Remain a crucial component to the company in the current training role. Evolve the role into mentoring, technical and future training opportunities. Create a manager position to grow into. I do not have any specific training credentials or graduate degrees just 20+ years of service in various capacities. Audio Question from Phil Dave mentioned finding Transitioning Vets by Bill Nowicki on iTunes Dave recommends the following article on mentoring: 10 Ways to Be a Better Mentor From Those Who’ve Done It Feed Your Career Octopus: Tips For Finding (And Keeping) Awesome Mentors “Sometimes our nervousness can translate into a deep, high regard for another person and what they’ve contributed.” -Bonni Stachowiak Question from Shannon I’m struggling with a boss whose management style is “adhoc-cratic”. In addition, she values relationships but not timely and thorough intra office communication, and she is slow to follow through. This has delayed work and caused much tension and poor communication with our senior leadership. One senior leader says she holds me equally responsible, though this seems completely unfair given the power dynamics and balance of responsibility, especially when it comes to managing the work of other staff. I’ve taken on much responsibility to compensate, but am concerned that I can’t do both of our jobs in the long-term. I have two young children and 90 hour work weeks are not possible. Without additional staff, I would burn out and the timeliness and quality of the work might be compromised. How do I manage up in this situation? Reminder from Duke “The servant-leader is servant first. It begins with the natural feeling that one wants to serve, and serve first. The conscious choice brings one to aspire to lead.” -Robert Greenleaf Dave mentioned episode 137: The Power of Servant Leadership Suggestion from Rick I find the word feedback often has a negative connotation for people because of their experiences receiving feedback. A colleague once gave me a great definition for feedback. Feedback is simply information in the present about something in the past that may affect my future. For example if you said: Richard, I loved your workshop. Next time you facilitate it if you could spend more time on XXXXX that would be really impactful. You haven’t used the word feedback and it’s exactly what you’ve given me. I say it “may affect my future” because I have to choose whether or not to use that feedback that was given to me. In that essence it truly is a gift. I find that in organizational cult

Mark Barden: A Beautiful Constraint Mark Barden is the author of A Beautiful Constraint: How To Transform Your Limitations Into Advantages, and Why It’s Everyone’s Business*. Working with constraints is more and more the norm in today’s organizations. Dr. Seuss was an early example how a constraint helped him develop a style that became uniquely his own. Even if you believe in the potential from constraints, it doesn’t mean you still like them — especially early on. “We are the stories we tell ourselves.” -Mark Barden “As a marketer, you go nowhere if you don’t understand the needs of your audience.” -Mark Barden “Anybody with the right mindset, the right method, and the right motivation, can be better.” -Mark Barden Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Michael Nichols Author, Creating Your Business Vision Guidestone University Realizations Michael had after dealing with his own overwhelm: I could give more I can grow on purpose Every leader needs help “Your employer will soon forget the long hours that you spent at work, but your children will never forget the memory making moments.” -Michael Nichols The Five Phases (video) (PDF) that Michael articulates in this episode to conquer overwhelm: Purpose Path Plan Prepare People The four things leaders are typically interested in getting better at: Improving income/revenue Leadership skills development Becoming more effective/efficient Leading better through change Michael mentioned the Personal Life Plan Guide and The SIMPLE One-Page Business Plan as resources, as well as the Guidestone Executive Retreat Center. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Randy Willhite: The Burbolators “If people have two weeks to practice, they do less in two weeks than they normally would have in one.” -Randy Willhite Ten ways to learn faster: It’s hard to start, but easier to keep going Memorize first, and then practice You have to practice Schedule time each day to practice You don’t need to master something before you go onto the next thing You don’t have to like something to learn from it Consistency beats clock time Don’t beat yourself up for falling behind Touch the strings Get back on when you fall off the horse You can The Burbolators, Randy’s band, on SoundCloud. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.