Coaching for Leaders

Michael Bungay Stanier: The Coaching Habit Michael is the bestselling author of The Coaching Habit*. In this episode, he teaches us the key coaching questions to help others improve. Quotes I think there are as many definitions for coaching as there are people selling coaching. —Michael Bungay Stanier Slow down on the advice giving, and stay curious just a little bit longer. —Michael Bungay Stanier That’s part of the nature of a system; as soon you start changing stuff, it starts pushing back. —Michael Bungay Stanier Your organization is a system, and the very nature of a system is to love its own system. —Michael Bungay Stanier You want people to become lazy coaches … lazy because you want the other person to be doing the work. When they’re doing the work, they’re actually unlocking their own potential … you’re helping them to learn, rather than teaching them. —Michael Bungay Stanier We’re all okay with saying no to the stuff we don’t really want to do, but do we have the courage and discipline to say no to the stuff we do want to do? —Michael Bungay Stanier Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Sydney Finkelstein: Superbosses Sydney Finkelstein, author of Superbosses: How Exceptional Leaders Master the Flow of Talent*, shows us how leaders can elevate their view of talent to benefit an entire organization — and industry. Quotes A superboss is a boss who helps other people accomplish more than they ever thought possible. —Sydney Finkelstein When you help other people get better on your team … the payoff to you is exponential, because you’re now surrounded by superstars. —Sydney Finkelstein Superbosses will regularly create a job for a person when they didn’t even have the job open in the first place … wherever they go, they’re on the lookout for great talent. —Sydney Finkelstein Superbosses are not afraid of making a bad hire. —Sydney Finkelstein Superbosses are always looking for talent that is the absolute best, and and they know they need to look in places that the average person isn’t. —Sydney Finkelstein Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Beth I have arthritis. It’s not severe, but after a wrist surgery there are things I can’t do. I had a team of 2 or 3 people and after the surgery I could perceive that my colleagues felt that workload was not equal towards the junior consultants and me. After many conflicts with the junior consultants, I decided to quit the job because I didn’t get the support of the office leader, and people in the office perceived I was taking advantage of my health situation. I have a new job and wouldn’t like that this problem to ever repeat. How can I assume leadership when I have this situation in my hands, how can I learn to delegate work without making people think that I’m over loading them. How can I have a strong position when I have health issues that don’t allow me to do some work? Question from Allison I had a question for a friend’s situation. She has been a medical assistant for over a decade. The last 3 years she’s been acting in a care coordinator capacity (i.e. non-clinical). Would you be able to provide advice for someone whose job title does not reflect the person’s experience and capabilities? She is hoping to move into project management, but no one is willing to interview because of her title which implies only clinical experience. She has a graduate degree in healthcare management. How to Know Your Life Purpose in 5 Minutes by Adam Leipzig How to Get Value From Associations, with John Corcoran (episode 209) Question from Andrew What are your suggestions for how to plan out and use presentation software — or just lay out and plan a presentation in general. In the context of a business presentation, more than “from the stage.” How to Build a Good Presentation (episode 38) Practical Storytelling That Isn’t Awkward, with David Hutchens (episode 228) Piktochart What we’re doing for our own professional development: The Power of Habit* by Charles Duhigg The Automatic Customer* by John Warrillow Youtility* by Jay Baer Due app Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Hassan Osman: Influencing Virtual Teams Key Points To avoid the bystander effect: Use direct language Assign to individuals, not to groups A lot of small to medium businesses … tend to already be in the virtual team space without even knowing it. –Hassan Osman Anything that’s in writing usually carries a much more authoritative message. –Hassan Osman Resources Influencing Virtual Teams by Hassan Osman The War of Art* by Steven Pressfield Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Cal Newport: Deep Work Cal Newport, author of Deep Work*, teaches us the rules for focused success in a distracted world. Key Points The Four Rules of Deep Work: Work Deeply Embrace Boredom Quit Social Media Drain the Shallows How to get started with Deep Work: Train your brain to be better at focusing (example: put your phone away after dinner) Set aside time for deep work (example: set aside five hours a week for deep work) Make a move in your life that signals to yourself that you take the ability to focus seriously (example: quitting a social media service) Quotes A big problem with a lot of these attention-stealing technologies is that we’ve adopted … the “any benefit mindset” for tool adoption. –Cal Newport You have to wean [your brain] off its dependence on novel stimuli every time you feel a little bored. –Cal Newport I think focus is the new IQ, and that deep work is going to become one of the most valuable skills as our economy gets more competitive and more complex. –Cal Newport In almost any profession, cultivating a deep work ethic will produce massive benefits. –Cal Newport It’s wrong to assume you automatically have the right to work whatever schedule you want. –Cal Newport Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Tara Mohr: Playing Big Tara Mohr is an expert on women’s leadership and well-being. She is the author of Playing Big: Practical Wisdom for Women Who Want to Speak Up, Create, and Lead*, named a best book of the year by Apple’s iBooks. Tara is the creator and teacher of the global Playing Big leadership program for women, and of the Playing Big Facilitators Training for coaches, therapists, managers, and mentors. Your worst critic is probably yourself. In this conversation, Tara joins Dave to show you how to tame your inner critic. Actions to overcome your inner critic Write down your inner critic’s most commonly voiced lines. Create a character that suits your inner critic’s voice, and then picture it when you hear the voice. Look at the voice with compassion, trying to understand what your safety instinct is afraid of. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Janine Lombardi: J9 Leading Solutions On this week’s episode, Janine Lombardi provides a framework for how we can all get better results through effective energy use. Quote Part of a succession planning strategy is to have the role that you’re grooming people to take be attractive to them … We’re no longer going to see people stepping into leadership roles that are not attractive. —Janine Lombardi Ways to fuel mental energy Create a Gratitude Journal Relive a positive experience for two minutes a day Thank someone for something each day. Ways to fuel physical energy Get better sleep Eat healthily Take breaks often Resources Manage Your Energy, Not Your Time by Tony Schwartz and Catherine McCarthy Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Audio Question from Ian The Way to Lead After a Workplace Loss, with Andrew Stenhouse (episode 142) Audio Question from Nigel Question from Jennifer My company has two marketing departments. One is customer marketing which is more account focus and supports specific account managers. Account managers love them because they are their right hands. The other marketing department is consumer/brand marketing where I am in. We set corporate programs and brand strategies. I find myself constantly having to remind the sales team that we work for the same company with the same goal in mind. Some of them can be very critical about the new products and programs we developed because they are not tailored made for their specific accounts. Lately, some of them have been complaining about the new product launch timing. I am struggling with the situation because I want to support them as much as I can, but I cannot give them everything they want all the time. I read the below. Do you have any additional suggestions/actions I can take? I want to join them on sales calls to experience 1st hand what they are experiencing. I created a marketing pitch that I believe the buyers will like to hear and the sales team may not be able to articulate. I want to add value to the call. I thought they will be excited. I was wrong. None of them seems to like the idea. I really don’t know what to do about it at this point. Ending the War Between Sales and Marketing by Philip Kotler, Neil Rackham, and Suj Krishnaswamy 5 Ways to Stop Teams From Fighting Question from Steve The book Flow which I read about two months ago was a great read, Mihaly describes the book as the first one written on the topic of flow specifically tailored for a wider audience as opposed to scholars of flow. I found it tough reading at times but having been introduced to the concept prior to reading the book, flow itself is an unmistakable feeling to experience and something that I get a lot of through writing which would deeply shock my high school English teachers today. I’ve often wondered if there is a lack of flow within business and job roles which leads to inefficiency and problems with micromanagement being one of these and then the constant disruption of phone, email, personal devices etc, what do you think? Deep Work: Rules for Focused Success in a Distracted World* by Cal Newport Question from Hanan I am Hanan, from Saudi Arabia. I’ve been listening to your episodes and very curios to see more from you in future. I really appreciate the efforts and amazing thoughts and resources that you deliver. I admire you, and I have learned a lot from these episodes. So thank you very much. I have a question. I’ve grown in a place where men and women are separated in almost all life aspects (like family gathering, schooling, university, and sometimes work). But, there has been considerable change in the country towards allowing women to work where she wants, this is at the policy level. At the practice level, I think we “women”, still need a lot of skills and qualities to be able to work in environment dominated by men. And even a lot more of leadership skills to be able to lead or acting as successful leaders in such environments. So, do you have any advice or resources that could help handle cultural issues? Note, due to the separation, misunderstanding is very common between men and women in everywhere. International Higher Education in the 21st Century (Teaching in Higher Ed) The Four Agreements: A Practical Guide to Personal Freedom* by Don Miguel Ruiz and Janet Mills Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Allan McDonald: Truth, Lies, and O-Rings Allan J. McDonald retired as vice president and technical director for advanced technology programs at ATK Thiokol Propulsion in 2001. He was the director of the Space Shuttle Solid Rocket Motor Project at the time of the Challenger accident and, later, vice president of engineering for space operations during the redesign and requalification of the solid rocket motors. Al passed away in 2021, several years after this episode first aired. Al was the one person who officially refused to sign off on Challenger’s launch on January 28, 1986. His concerns for the launch conditions were ultimately overridden by his boss. He would eventually testify to the Rogers Commission which had major implications for their findings. Later in life, he spoke to audiences all over the world on ethics and decision-making. He’s the author with James Hansen of Truth, Lies, and O-Rings: Inside the Space Shuttle Challenger Disaster*. In this conversation, Al shared the details of the conversation between NASA and Morton Thiokol the evening prior to the launch. He also detailed what happened after the accident and his extraordinary decision to interrupt NASA’s testimony to the Rogers Commission. He also shared a key message on why it still matters, all these years later. Key Points As director of the solid rocket motor project, Al McDonald refused to sign off on the launch, concerned that launch weather conditions were unsafe. Despite almost perfectly predicting the accident, Al himself was initially unconvinced that the solid rocket motors were the cause, believing the shuttle would have exploded on the pad had that been the case. When it appeared that NASA officials weren’t being fully transparent about the events leading up to the accident, Al interrupted their testimony to the Rogers Commission, a move he fully expected would end his career. Al was effectively demoted after his testimony. Congress ultimately intervened with a law that would have ended his organization’s government contract, unless they reinstated his prior position. It’s the only time the United States Congress has passed a law aimed at benefitting a single individual. It’s your responsibility as a professional to have an opinion and to speak up. Don’t assume that other people will always do their job. Resources Mentioned Remembering Allan McDonald: He Refused To Approve Challenger Launch, Exposed Cover-Up by NPR Major Malfunction: Revisiting Challenger by The New York Times Related Episodes How to Deal with Opponents and Adversaries, with Peter Block (episode 328) The Way to Make Better Decisions, with Annie Duke (episode 499) The Way Out of Major Conflict, with Amanda Ripley (episode 529) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

David Hutchens: Circle of the 9 Muses If you’ve found telling stories awkward in leadership, David Hutchens shows us how to leverage practical storytelling for results. Quotes The most important part of the work [of storytelling] is all the stuff that happens after a story is told. When you tell a story, that’s not the end of a conversation, it’s the beginning. —David Hutchens Instead of me saying, “Hey, this story is important,” I always ask the audience why it’s important, and let them make a case for it. And they always do. —David Hutchens When a group starts having meaning-making conversations together, they’re surprised at the feeling of connection that it creates. —David Hutchens You can stumble and stutter your way through the story, but if it’s the right story, and if it’s connected to the work that matters to us, then it can be transformational. —David Hutchens Resources Mentioned GO Team program* Leadership Story Deck* by David Hutchens Circle of the 9 Muses: A Storytelling Field Guide for Innovators and Meaning Makers* by David Hutchens David’s email: [email protected] Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Chip Espinoza: Millennials Who Manage Chip Espinoza shares wisdom from his new book, Millennials Who Manage: How to Overcome Workplace Perceptions. Chip is the Co-author of Millennials@Work: The 7 Skills Every Twenty-Something Needs to Overcome Roadblocks and Achieve Greatness At Work and Managing the Millennials: Discover the Core Competencies for Managing Today’s Workforce. He is also Academic Director of the Organizational Psychology program at Concordia University Irvine. Quotes The major challenge [millennials] have in getting to the next level is their lack of patience. —Chip Espinoza It’s not the people that are against us that are going to hold us back from achieving what we want; it’s the people who love us the most. —Chip Espinoza The number one challenge of moving from a peer worker to being a boss is a redefinition of a relationship with their peers. The second greatest challenge is the fear of disappointing the person who promoted them. —Chip Espinoza Resources Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman Google’s Quest to Build a Better Boss by Adam Bryant Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions. Question from Maurice Are there any resources out there on energy and leadership? With that I don’t mean the energy which seeps out you as you struggle through the day, but rather the energy which you project in any given situation. I volunteered at a dog shelter for a year. During that year I devoured any and all episode of ‘The Dog Whisperer’. I discovered that being aware of one’s energy before entering a scene had impact. In this case on dogs, their reaction to me and their attitude in general. I strongly believe this awareness of one’s energetical state impacts humans as well. So, in February of this year I became a dad. Being aware of how sensitive small children are, I tried to be conscious of my energy around him as well. It worked! Usually in the way, that he tends to fall asleep in my arms. I’ve found a way to create a pool of calm energy around me. Some might call it: centered, or grounded. I’m confident that the purposeful use of our inner energy has a deep impact on our environment. This sub conscious communication fascinates me hugely. Do you, or does Bonni, know of any resources on this topic? Question from Lisa Thank you for the coaching for leader’s podcasts, they helped me to get my first manager role which I will start in January 2016! I have a question which I hope you might be able to assist with. The team leader (who I will be reporting to) was speaking at our team Christmas party about how the work we do just isn’t really a worthwhile job, and while you are on your deathbed you aren’t going to be thinking about it (for background, we deal with legal claims against a government agency). The fact that he holds that view isn’t great, but I think sharing it with your team is plain wrong! I want team members to know that they do important work which is worth being passionate about. How do you recommend dealing with this attitude in the most professional way? Question from Ian Six months ago I started a new position and have implemented a fair number of changes to the team to improve performance, metrics, and customer services. Most initiatives have been well received, we are definitively making progress and everyone is now seeing the benefits. To capitalize on the credibility that this has afforded me, I have begun the next phase of revitalizing the department by conducting monthly goals/coaching sessions with each individual. The point here is to keep them on task with their professional goals, encourage them to develop personal goals, and to continually work with them on time management, team building, and to continually refine their “Why” (a topic I was very interested in on episode 223). As part of this process I want to provide them with some good reading, podcasts, or other resources for honing these skills, but I have been coming up short. There are no shortage of leadership/management books and podcasts but I am looking specifically for resources that are geared towards promoting personal and professional development for staff. My normal go-to’s for staff reading have been, Raving Fans and Gung Ho by Ken Blanchard, but I was looking for more resources to offer my team for professional development. Resources Real Magic* by Wayne Dyer The Power of Intention* by Wayne Dyer Power vs. Force* by David Hawkins Flow* by Mihaly Csikszentmihalyi What Search Dogs Teach About Engagement, with Jan Frazee (episode 25) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) Start With Why* by Simon Sinek 7 Habits of Highly Effective People* by Stephen Covey Getting Things Done* by David Allen Five Dysfunctions of a Team* by Patrick Lencioni Dale Carnegie Udemy A Productive Conversation by Mike Vardy Career Tools by Michael Auzenne and Mark Horstman How To Create a Personal Knowledge Management System, with Bonni Stachowiak (episode 129) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bill George: Discover Your True North On this episode, we learn how to discover your true north with Bill George, one of America’s most seasoned business leaders. Bill is a senior fellow at Harvard Business School and the former Chairman and CEO of Medtronic, the world’s leading medical technology company. He is the author of several bestselling books including True North*, Authentic Leadership*, and most recently Discover Your True North*. Quotes Your life story defines your leadership. –Bill George Leadership is your choice, not your title. –Bill George Leadership can be lonely, and the only way to overcome that loneliness is to surround yourself with truth tellers and people who care about you. –Bill George Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Jacqueline Farrington: Executive Coach On this week’s show, Jacqueline Farrington teaches us how to lead through times of uncertainty and change. Jacqueline works with senior and board-level leaders. She specializes in helping executives create high-impact personal brands and communication strategies, with particular focus on cross-generational and cross-cultural communications. Key Points 70% of all major organizational changes fail 20% of employees will support your change from the start Book: First Break all the Rules* by Marcus Buckingham Quotes People often have the perception that organizational change is about change management and not change leadership. The distinction is that while they both deliver change, change management is about the processes that we use. Change leadership is about the vision, creating a sense of urgency, and speaking to the hearts and minds of your employees. —Jaqueline Ferrington Generally, when an organization introduces change, 20% of employees will support the change. But the rest, 80%, are either fence-sitters or active resisters, and often leaders forget about that. —Jaqueline Ferrington Often, leaders look at their change champions, and think, “Ah, I don’t really have to pay attention to these people because they really believe in it, they’re driving it.” But if those people begin to feel ignored or that they aren’t being used to support the change, they can become highly disengaged. —Jaqueline Ferrington Leaders often approach change from their perspective, not from their followers’ perspective. —Jaqueline Ferrington Recommendations Book: Your Brain at Work* by David Rock Book: The Progress Principle* by Teresa Amabile and Steven Kramer Book: Overcoming Immunity to Change* by Robert Kegan Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Simon Sinek: Start with Why* and Leaders Eat Last* Questions from Mastermind members: How do you make these ideas part of the operating culture of the organization? —Mike I have listened to Simon’s book, Why Leaders Eat Last. Simon provided a lot of examples of what he calls the circle of safety. His philosophy and ideas are rational. Does he have data to support that getting buy in on his philosophy is actually good for business by reducing costs or increasing profits? —Chris Quotes Companies should not be deciding their purpose or cause based on market research. That’s like a politician deciding what their vision is based on poll numbers. —Simon Sinek The first step to becoming that leader we wish we had is to actually want to be the leader. —Simon Sinek It’s about all about purpose and creating strong human relationships, and learning your “Why” gives you a massive advantage in decision-making. —Simon Sinek Fulfillment comes through service to others. When we make it about ourselves, it never really works. When we make it about others, it really feels amazing. —Simon Sinek If your kid has a bad report card, you don’t put him up for adoption, you get him a tutor. If someone has performance issues at the company, you don’t fire them, you coach them. —Simon Sinek Leadership is a process, and it requires commitment. —Simon Sinek The only way to find out if it will work is to do it. —Simon Sinek Leaders are not responsible for the numbers; leaders are responsible for the people responsible for the numbers. —Simon Sinek Resources Book: Start with Why: How Great Leaders Inspire Everyone to Take Action* by Simon Sinek Book: Leaders Eat Last* by Simon Sinek TED talk: How great leaders inspire action Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

My 2015 Goals Produce and launch the first Coaching for Leaders product or service. Achieved. Play 7 songs on the guitar. In progress. Free 2-3 hours a week of work by delegating significant audio production. Achieved. Dale Carnegie goal. Not applicable. Read 15 books, including 1 fiction, 2 on early childhood development, and 2 HBR essentials. In progress. Strengthen my network and friendships through two significant interactions interactions each week. No. Attend a copywriting course. Achieved. Go on a camping trip with our son. Achieved. (I mentioned the Last Child in the Woods* by Richard Louv). Double the weekly listenership of Coaching for Leaders. In progress. Final 2015 tally: 4 goals achieved 3 goals in progress 1 missed goal 1 not applicable Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Audio Question from Steve Steve had a question about how to be a project manager and deal with tough situations while having an introverted personality. Episode 124: How to Get What You Really Want Out of a Conflict CFL: How to Restore Productivity When People are Angry CFL: Make Difficult Conversations Easier by Dave Stachowiak CFL: 5 Ways to Address a Hostile Audience by Dave Stachowiak Question from Michelle I’m rather annoyed with myself this week as I was very harsh to my team member. I have apologized and she accepted my apology. However I’m not happy that it occurred and I need to deal with the cause. I think the cause is to do with the fact that she is older than me and is a different personality type. I find it difficult to believe that she does respect me and so my harsh communication was a result of my suspicion. It’s such a shame because we’d reached an even closer level of communication this week too. We both wanted to work with each other and after my apology she reconfirmed that the reason she wanted to do this job was to work with me. I think I need to go back to basics with her again and find out again what she needs from me. I also listened again to episode 59, but my problem is almost the opposite to the issues raised. I have another new team member starting soon. If you have any advice, or can recommend another podcast episode…I’d be grateful! Episode 54: How Authentic Leaders Apologize Episode 59: Seven Principles for Leading People Older Than You Book: Leadership and Self-Deception* by Arbinger Institute Book: The Five Dysfunctions of a Team* by Patrick Lencioni Question from Hollie I am full of energy, eager to share and learn. Today I was told by someone I went to for advice that they think that here I can’t teach people, that I am presenting myself as if I know everything. My questions is: how do I deal with situations when you think you are doing things the right way because that is your experience and everything you have learned and it was working, and it is what is being discussed in your podcast but yet not now working? Episode 143: Accepting Feedback Episode 149: An Astronaut’s Guide To Life On Earth Book: The First 90 Days* by Michael D. Watkins Question from Tim I work in one of the top five fields were there is a huge demand for skilled laborers but, there is also not much room for advancement. My hope is that in getting an MBA I would be better suited for a higher role. Is my way of thinking off? Why would anyone hire me as a manager if I have no experience in the sector, even with an MBA? But my hope is that armed with an MBA that somehow someone will see that I’m trying to better myself with continued learning, and give me that chance. Feedback Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback The next Q&A show is Episode 225 Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Laura Sicola: Vocal Impact Productions Quotes In teaching, your best skill is flexibility. – Laura Sicola Most people are painfully oblivious to how they come across when they communicate. – Laura Sicola Typically, with somebody that you choose to listen to regularly, there’s something about the way they communicate that both speaks to you in their content, but you also like the sound of their voice. – Laura Sicola What I’m trying to help people see is that you already have the entire range of speech styles available to you. They’re already a part of who you are. It’s just a matter of being able to tap into them when necessary. – Laura Sicola Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Michael Port Author, Steal the Show* www.michaelport.com Reporter: “How can an actor run for president?” Ronald Reagan: “How can a president not be an actor?” Michael Port is a NY Times bestselling author of six books including Book Yourself Solid*, The Think Big Manifesto*, and his hot new release, Steal the Show*. He has also been a successful professional actor, guest starring on shows like Sex & The City, Law & Order, Third Watch, All My Children, and in films like The Pelican Brief and Down to Earth. These days, Michael can be seen regularly on MSNBC, CNBC, and PBS as an expert in communication and business development. A good performance is authentic behavior in a manufactured environment. –Michael Port The better prepared you are, the easier it is to be authentic. –Michael Port If you have a high stakes situation, and you need your Powerpoint slides to know what’s coming next, you’re not prepared enough. –Michael Port Three questions people ask when listening to a speech: Will this thing work? Is this something worth my time? Is this person able to champion this idea? The five components of great speeches: A big idea that is relevant to the listeners Be very clear on what is being promised in the presentation Make sure you can demonstrate that you understand the way the world looks to them Be able to demonstrate the consequences of not adopting the big idea Work hard to serve the audience Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Beth Buelow: The Introvert Entrepreneur Beth Buelow, author of The Introvert Entrepreneur*, shows us how to expand into our capacity zone while still using our comfort zone as a home base. Quotes When you ‘fail,’ it’s usually because you were attached to a particular outcome. And when it doesn’t happen that way, it gets labeled a ‘failure.’ —Beth Buelow If you approach your goals with less attachment, you’ll find yourself much better able to see those failures as data, rather than indictments of your character and who you are. —Beth Buelow The comfort zone is what makes stepping out into the unknown possible. —Beth Buelow Remember to celebrate every time you stretch that capacity zone. —Beth Buelow Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Kendra Kinnison kendrakinnison.com coach.me/kendra How to Get Yourself Unstuck: Lead yourself effectively (get your own ducks in a row) Build your empathy muscle Don’t let stress derail you Tiny Habits When you’re stuck, use the Tiny Habit Approach Developed by BJ Fogg, a researcher at Stanford Think about what’s the absolute tiniest step you can take forward, and then commit to taking that step every day Tiny habits lower mental hurdles so much that our mental resistance doesn’t kick in. -Kendra Kinnison Think About a Restarting Strategy More often than not, it’s the good things that throw us off. -Kendra Kinnison I see restarting as just as natural a skill as continuing a routine. -Kendra Kinnison Resources: App: Gratitude Journal* App: Coach.me* Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Willian I have been working at the same area (Customer Service) for 2 years and 9 months. I really like my job and I have a better performance comparing with my coworkers who are older than me. How do you see the integration between people from different generations at work? How can I improve my influence with people more experienced than I? Is there any tip for people like me who need to contact professionals from different cultures at work? “The counts of the indictment are luxury, bad manners, contempt for authority, disrespect to elders, and a love for chatter in place of exercise. Children began to be the tyrants, not the slaves, of their households. They no longer rose from their seats when an elder entered the room; they contradicted their parents, chattered before company, gobbled up the dainties at table, and committed various offenses against Hellenic tastes.” -Kenneth John Freeman Influence: The Psychology of Persuasion by Robert Cialdini* How to Win Friends and Influence People by Dale Carnegie* Episode 59: Seven Principles for Leading People Older Than You Episode 158: How to Lead the Millennials Jack Welch on reverse mentoring Millennials Who Manage by Chip Espinoza* Question from Tammy I can see how alerting the group to bad news before the meeting could be good, but if they have time to stew over it won’t they be even more resistant to the idea when they come to the meeting? I am in a position where I am having to get a group of people to do something that they do not want to do and do not see value in. How do I get buy in? I am passionate about it but my group is very resistant and will not listen to my ideas without the whole meeting turning in to an argument instead of a productive meeting. 5 Ways To Address A Hostile Audience Question from Andrew I am a university admissions counsellor, which means I work with students from their initial contact/application all the way through to seeing them registered in their program. It’s essentially a sales job (targets, travel, and lots of phone calls, emails and presentations). It turns out I am very good at my job and I have not yet failed to meet my goals. It is however a very cyclical job and I’m just starting my third cycle. The problem is, I’m getting pretty bored answering the same questions over and over again. I suspect my introverted and ADD personality are culprits in this. Do you have any suggestions on how to stay fresh and engaged with prospects when handling lots of repetitive tasks? Question from Sylvia I have recently been promoted. I would appreciate your input what I should use for presentations. I would like to be creative and innovative in my presentations. Please let me know what you believe is the best product to accomplish my goal(s). She also wants to know more about interactive technology. slide:ology by Nancy Duarte* Presentation Zen by Garr Reynolds* Poll Everywhere Haiku Deck Question from Katie I am currently working with my leadership team to identify areas where we can work to develop our team members (mostly hourly employees who do a lot of processing). Critical thinking is an area that has come up. I am wondering if either of you have any advice and or can point me to your archive for some tips on critical thinking skills and how to develop them. Second email: For this particular situation, I have a group of team members that are hourly and they are more “repetitive process” oriented in their day-to-day activities. But, we want them to stretch and grow. Specifically, we are looking for them to use more analytical skills in the their work and to question repetitive processes that may not add value. Additionally, we are looking for people to make better decisions both individually and as a team, to anticipate the needs of their customers and to always be willing to help others solve problems and do their best work. Ultimately, I want a team of people that do not simply follow orders, but work together to improve their skills and benefit the company. We are dealing with some team members that are highly tenured and have done things a certain way for a long time, so change is difficult. I am looking for tools and resources that will enable me to help them think differently (and go outside the box). Analyzing Performance Problems by Robert F. Mager & Peter Pipe* Tesla Autopilot Video Episode 37 of Teaching in Higher Ed podcast: Developing Critical Thinking Skills The Look & Sound and Leadership podcast Feedback Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback The next Q&#3

Kirsten Foot: Collaborating Against Human Trafficking “There are blindnesses that can only be smoothed out when leaders from one sector really listen to the leaders of another sector.” -Kirsten Foot Resources that Kirsten and Dave mentioned during the episode that will help your collaborate across organizations: Collaborating Against Human Trafficking: Cross-Sector Challenges and Practices* by Kirsten Foot BEST (Businesses Ending Slavery and Trafficking) Alliance Collaborating Against Human Trafficking U.S. Department of Labor: International Child Labor and Forced Labor Reports U.S. Department of Labor: List of Goods Produced by Child Labor or Forced Labor Ending Human Trafficking podcast Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

How to Stop Worrying and Start Living* by Dale Carnegie is a classic that can help almost immediately. I am an old man and have known a great many troubles, but most of them have never happened. -Mark Twain 1. Seal Off Your Troubles 2. Find the Silver Living Thank goodness I’m not married to this person. 3. Focus on What’s Next I mentioned Tim Stringer of Technically Simple and his excellent Holistic Productivity* course. There’s only two problems in life. Either you don’t know where you’re going or you don’t know the next step. -David Allen 4. Consider the Worst Case Scenario 5. Eliminate Worry For Good Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

JV Crum III: Conscious Millionaire Author, Conscious Millionaire: Grow Your Business by Making a Difference Host, Conscious Millionaire Podcast “It’s the leader’s responsibility to set the vision.” – JV Crum III “Vision is about how you’re going to transform your client’s life.” – JV Crum III A great question for every leader to ask: ”How is my business contributing to making this world the one I really want to live in?” The Formula for Creating Wealth: 1. Conscious Leaders need to ask: “Who are you and why do you want to chose one priority over another?” “What resources are you going to need?” “What are the different options for getting to the #1 priority?” 2. Focused “If you’re a leader and you have a vision and you have your whole heart in it, your chances of achieving it is significantly higher.” 3. Action List out the actions you think you need to be taking. Put them in the order they need to occur. Does something need to happen before each step? 4. Result How well did we achieve the stated outcome? What were the unexpected positives and negatives? 5. Learning What worked? What didn’t work? What needs to change? “You need to be attached to the outcome and completely open and flexible as to how you get there.” – JV Crum III Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Jane As a new migrator from China who continues career (IT area specifically) in a western country, I wonder whether you can provide some advice what are the major barriers for us migrators to move up to a manager position. If you could provide some insights from employer’s point of view would be super helpful. Bonni mentioned the work of Geert Hofstede on power distance and other cultural dynamics. Another resource is his book Cultures and Organizations: Software of the Mind*. Question from Michael I am an avid listener and enjoy the show. I am a VP, Sales/Director of Client Services managing a remote team of 11. We have a 30 minute weekly team meeting for which we do set an agenda and stick to it. However, I feel that most of this information can probably be communicated via email. I speak to each person at least once a day and I schedule 1:1 meetings once per month and wondered what your thoughts are on weekly team meetings that are not project related? Is there any benefit to having them or will canceling them have a negative impact? Dave mentioned episode 173 of Carnegie Coach: Three Ways to a Great Standing Meeting Here are the three agenda items Dave suggested for standing meetings: A recent accomplishment A recent lesson learned others may benefit from Where you most need assistance Question from Christina My division of my company was just merged with another company, a company that has a rather different business model and philosophy than the one I’ve been with for 12 years. I am wondering if you have any suggestions on how to handle the various potential challenges that come along with mergers? Aside from the uncertainty of security (which I am mostly comfortable with), it’s expect there to be some struggles with meshing into a company that appears to want to eliminate or change a lot of our processes. Is it good to push back and try to demonstrate why our model may be a good fit with their model? Or do I just concede that the new company’s way is “the” way? Bonni and Dave mentioned the Robert Cialdini video on the Science of Persuasion, based on his bestselling book Influence: The Psychology of Persuasion*. Question from Danielle I am in the process of creating a presentation for a training that will focus on our new employee evaluation system. More specifically, one section of the training will hone in “goal-setting,” however the supervisors create the goals ahead of time and ask the employees to sign off on them. My question is, how can I develop content on “goal-setting,” if the employees goals are already “set” for them? If you have any resources or words of wisdom that could assist me in this process, I would greatly appreciate it. Bonni and Dave mentioned The Checklist Manifesto* by Atul Gawande. He also wrote a more recent bestseller, Being Mortal*. Dave also mentioned two Coaching for Leaders resources: What To Do When Employees Hesitate On Long-Term Goals Coaching for Leaders episode 15: Get Specific With Goals Question from Marco I am a huge fan of your podcast. It has pretty much been the sole source of our growth of management and leadership for my brother and I and I am currently heading a leadership curriculum where I use your podcast as a “text book.” I wanted to reach out because sometimes it is hard for me to apply the knowledge I am learning to our businesses. It is difficult to apply several of these episodes to our managers and shift leads because our employees don’t have any prior knowledge or experience in leadership or management and our organization is small. I feel a lot of the principles you teach and examples you use are very applicable to larger businesses with degree holding employees who are more capable before coming into work. Bonni mentioned an article from Jon Malesic titled, Don’t Search for ‘Purpose.’ You Will Fail. Bonni and Dave both mentioned the GO Team training curriculum from past guests Susan Gerke and David Hutchens. Question from Ed I’m a senior manager at a charity and my CEO and trustees have agreed to support and finance me to embark on an MBA. I’m currently researching distance learning MBA’s and putting my application together. I was wondering, within your network are you aware of people from the not for profit sector who have studied the MBA and how relevant they found its content to their sector? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable

Jeremie Kubicek 5 Gears: How to Be Present and Productive When There is Never Enough Time* Jeremie Kubicek is co-founder of GiANT Worldwide and the GiANT companies. He is the bestselling author of Making Your Leadership Come Alive and speaker to organizations throughout the world on transformational leadership, emotional intelligence, and personal growth. 5th Gear: Learn to Get “In the Zone” Do you have trouble getting “In The Zone”? This is where 5th gear can help. Time flies by, you get things done, and progress is made. Dave mentioned the book Flow: The Psychology of Optimal Experience* by Mihaly Csikszentmihalyi. 4th Gear: Leading in a Task World Most adults spend their day multi-tasking with phone calls, emails, chores and more. Learning how to manage 4th gear correctly is key for maximum productivity. 3rd Gear: Why Being Social Matters Third Gear is all about being social and building friendships. It happens in coffee shops, at dinner parties and other social gatherings, and it’s the secret ingredient in business that many people overlook. “Be interested before being interesting.” -Jeremie Kubicek Dave mentioned episode 193: Five Ways to Be a Go-Giver with Bob Burg 2nd Gear: Connecting Deeply How often do you have deep, refreshing conversations? Do you really know how to be present with others? This is 2nd gear. 1st Gear: Learn How To Recharge Most people struggle to truly recharge. Learn how successful people take time to rest and recharge so they can give their families, teams and friends their best. Reverse: Learn How to Apologize Most people struggle with backing up and apologizing. Reverse is all about owning your mistakes and moving forward in a healthy way. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Sharone Bar-David (LinkedIn) Author, Trust Your Canary: Every Leader’s Guide to Taming Workplace Incivility* Six beliefs that cause many of us to tolerate workplace incivility: We’re Like Family Here We Have the Right to Vent I Know My Colleague’s Boundaries You Can’t Change Someone’s Personality The Characteristics of the Group (or Industry) Make it OK People Need to Get Thicker Skins “It’s your responsibility to create a workplace where everyone can perform at their best.” -Sharone Bar-David Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

John Corcoran: How to Increase Your Income Today by Building Relationships with Influencers, Even if you Hate Networking Key Points Focus on the groups and associations that match best with your networking goals. Volunteer to serve the association in a way that allows you to easier connect with others. Invest time over six months or a year before you expecting to see a meaningful return. Identify people you want to know and considering interviewing them for the benefit of the rest of the association. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Bonni mentioned episode 84: Daniel Pink on To Sell is Human We also mentioned and recommended the book Drive by Daniel Pink* as a great resource on how to motivate people Audio Question from Jenga ”The only way to influence someone is to find out what they want and show them how to get it.” -Dale Carnegie Dave mentioned the Carnegie Coach series on “innerviewing:” Carnegie Coach episode 39: Get To Know People Without Being Awkward Carnegie Coach episode 40: Just the Facts, Ma’am Carnegie Coach episode 41: Discovering Another Person’s Motives Caring Coach episode 42: How to Know What People Value Question from Tyler How do you get off the phone with someone who is a long-winded “good ole boy?” My analysts each work with lots of sales reps, and many accounts. We have a few sales reps who like to call every day, and invariably the call ends up being 15-25 minutes. A lot of drawn out, slow responses. Talking about local news, smalltalk before they want to get down to business. This is a really essential part of the local culture, but my team doesn’t have time for it. If every rep did that every day, we’d have to work 16 hours a day just to get off the phones. Bonni mentioned How to End a Conversation video posted on The Art of Manliness Question from Roger I am a trainer in a corporation that just went through an acquisition. My manager has assured me that he likes training and will keep this position for the foreseeable future. He’s has asked me about my future plans/desires, my answer was that I love the role I am in but would like to make it grow into a “Manager” position since my duties vary especially now. My current project may take a few years. At the same time I am very engaged with my home facility trying to create and be a part of any new systems or leadership training for my local/regional team. Any advice from you and Bonni? These are the areas I “think” I want to grow and need help to “intraprenurally” achieve: Remain a crucial component to the company in the current training role. Evolve the role into mentoring, technical and future training opportunities. Create a manager position to grow into. I do not have any specific training credentials or graduate degrees just 20+ years of service in various capacities. Audio Question from Phil Dave mentioned finding Transitioning Vets by Bill Nowicki on iTunes Dave recommends the following article on mentoring: 10 Ways to Be a Better Mentor From Those Who’ve Done It Feed Your Career Octopus: Tips For Finding (And Keeping) Awesome Mentors “Sometimes our nervousness can translate into a deep, high regard for another person and what they’ve contributed.” -Bonni Stachowiak Question from Shannon I’m struggling with a boss whose management style is “adhoc-cratic”. In addition, she values relationships but not timely and thorough intra office communication, and she is slow to follow through. This has delayed work and caused much tension and poor communication with our senior leadership. One senior leader says she holds me equally responsible, though this seems completely unfair given the power dynamics and balance of responsibility, especially when it comes to managing the work of other staff. I’ve taken on much responsibility to compensate, but am concerned that I can’t do both of our jobs in the long-term. I have two young children and 90 hour work weeks are not possible. Without additional staff, I would burn out and the timeliness and quality of the work might be compromised. How do I manage up in this situation? Reminder from Duke “The servant-leader is servant first. It begins with the natural feeling that one wants to serve, and serve first. The conscious choice brings one to aspire to lead.” -Robert Greenleaf Dave mentioned episode 137: The Power of Servant Leadership Suggestion from Rick I find the word feedback often has a negative connotation for people because of their experiences receiving feedback. A colleague once gave me a great definition for feedback. Feedback is simply information in the present about something in the past that may affect my future. For example if you said: Richard, I loved your workshop. Next time you facilitate it if you could spend more time on XXXXX that would be really impactful. You haven’t used the word feedback and it’s exactly what you’ve given me. I say it “may affect my future” because I have to choose whether or not to use that feedback that was given to me. In that essence it truly is a gift. I find that in organizational cult

Mark Barden: A Beautiful Constraint Mark Barden is the author of A Beautiful Constraint: How To Transform Your Limitations Into Advantages, and Why It’s Everyone’s Business*. Working with constraints is more and more the norm in today’s organizations. Dr. Seuss was an early example how a constraint helped him develop a style that became uniquely his own. Even if you believe in the potential from constraints, it doesn’t mean you still like them — especially early on. “We are the stories we tell ourselves.” -Mark Barden “As a marketer, you go nowhere if you don’t understand the needs of your audience.” -Mark Barden “Anybody with the right mindset, the right method, and the right motivation, can be better.” -Mark Barden Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Michael Nichols Author, Creating Your Business Vision Guidestone University Realizations Michael had after dealing with his own overwhelm: I could give more I can grow on purpose Every leader needs help “Your employer will soon forget the long hours that you spent at work, but your children will never forget the memory making moments.” -Michael Nichols The Five Phases (video) (PDF) that Michael articulates in this episode to conquer overwhelm: Purpose Path Plan Prepare People The four things leaders are typically interested in getting better at: Improving income/revenue Leadership skills development Becoming more effective/efficient Leading better through change Michael mentioned the Personal Life Plan Guide and The SIMPLE One-Page Business Plan as resources, as well as the Guidestone Executive Retreat Center. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Randy Willhite: The Burbolators “If people have two weeks to practice, they do less in two weeks than they normally would have in one.” -Randy Willhite Ten ways to learn faster: It’s hard to start, but easier to keep going Memorize first, and then practice You have to practice Schedule time each day to practice You don’t need to master something before you go onto the next thing You don’t have to like something to learn from it Consistency beats clock time Don’t beat yourself up for falling behind Touch the strings Get back on when you fall off the horse You can The Burbolators, Randy’s band, on SoundCloud. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Amy Morin Author, 13 Things Mentally Strong People Don’t Do* Amy is a licensed clinical social worker, psychotherapist, and the author of the book, 13 Things Mentally Strong People Don’t Do.* She dealt with a lot of personal tragedy in her life in a short period of time, and realized that having good habits wasn’t enough. She also had to get rid of bad habits. In 2013, she wrote the list, 13 Things Mentally Strong People Don’t Do. It went viral and was read and shared by millions of people in a matter of days. They Don’t Give Away Their Power “While other people can influence you, they can’t make you feel anything.” -Amy Morin They Don’t Resent Other People’s Success “When you want to change how you feel, the two things you need to change are how you think and how you behave.” -Amy Morin They Don’t Give Up After the First Failure They don’t view failure as a reason to give up. Instead, they use failure as an opportunity to grow and improve. They are willing to keep trying until they get it right. “The fear of failure keeps us from trying our best.” -Amy Morin They Don’t Feel the World Owes Them Anything They Don’t Expect Immediate Results “A lot of us give up when we don’t see huge, drastic results really fast.” -Amy Morin Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Nancy I am in a situation myself right now where I was promoted awhile back as it stands right now. I manager a team, but I don’t have salary discussions or assessments with them. My manager has said he is willing to give me the mandate I want and to form the role together with me. This is flattering and scary at the same time. My longterm goal is to become a director. Now I am thinking, perhaps I should ask for the responsibility of having the assessments and salary discussions with the team? I am thinking it might be a good step towards my longterm goal. If you have any wise advice I would appreciate your input. I am a little lost. Audio Question from Jeff Dave mentioned episode #190: How to Improve Your Coaching Skills with Tom Henschel Dave mentioned Dale Carnegie’s book How to Win Friends and Influence People* Bonni mentioned Peter Block’s book Flawless Consulting: A Guide to Getting Your Expertise Used* Dave mentioned his past article, 8 Ways to Influence Without Authority Question from Tyler I read in a Forbes article that 89 of the Fortune 100 companies are now using MBTI to help match employees to roles. My company does not presently use this, but I have done some work on it with my team. Actually, a personal interest and goal of mine would be to eventually become a trainer in this subject, both for MBTI and DiSC. Do you know anyone who works with these and how I might network or “mentee” with someone who does this? We mentioned the Myers-Briggs Type Indicator (MBTI) by CPP Radiance House has fabulous publications for MBTI work Susan Gerke is a resource for MBTI work Doug McRae is a resource for DiSC work Audio Question from Nathaniel “Advice just doesn’t work unless it’s asked for.” -Bonni Stachowiak Bonni mentioned Pinboard (Dave’s library) Bonni mentioned OmniFocus for managing tasks Bonni mentioned TextExpander for automating common keyboard entries Question from Joseph I work in a retail business chain. In the past year, my company has really embraced leadership, and servant leadership at the highest level. I feel like they have done a wonderful job in sharing the message with the upper management/team leads at all of our locations, however I don’t feel like it has traveled well to our assistant team leads, departments, or entry level team members, thus, not truly changing our culture. I was wondering if you had any suggestions on how I could help better achieve this at my location. I was thinking about holding small store leadership/development sessions, but am at a standstill on how to structure and execute them. Any thoughts or advice? Question from Stefan Part of my job is also creation and implementation of all relevant procedures and policies within the Company. Currently, I am “producing” so called Open door policy. I have some questions about suitable content of such a policy. It is not just about the “open door”, so willingness of managers to accept employees and speak with them about their personal problems, daily issues. I think it is much more the right of employees to “raise their voice”, so to address suggestions, complaints etc, how to solve problems etc. Do you have some proper name for time when manager has free time for employees, for example chat with manager, open hour with manager? Dave mention John Kotter’s book Leading Change* Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Tim Stringer Technically Simple Tim appeared on two past shows: Episode 151: How to Be More Productive Episode 183: Use Technology To Build and Strengthen Relationships 4 Pillars of Holistic Productivity 1. Inner Reflection Tim recommended The Way We’re Working Isn’t Working* by Tony Schwartz 2. Acceptance “No matter how busy I am, I always have time to talk about how busy I am.” -Tim Stringer (echoing a human truth) “It’s pretty hard to be a victim and be grateful at the same time.” -Tim Stringer 3. Focus 4. Inspired Action Tim mentioned the Day One app. On Thursday, July 30th @ 10am PDT / 1pm EDT, Tim and I will be hosting a How to Step Into Action With Holistic Productivity webinar. You’ll get: Identify a strategic area for focus Determine your first actions to create a positive shift Connect and get inspired by other members of the community If you agree to appear on video, reserve your free space at: http://coachingforleaders.com/stepintoaction Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Beth Buelow (Facebook) Author, The Introvert Entrepreneur: Amplify Your Strengths and Create Success on Your Own Terms* Host, The Introvert Entrepreneur podcast There is often an overt expectation of extroversion in the workplace. Extraversion: gain energy from social interaction and external stimuli Introversion: gain energy from quiet and solitude “The goal is not to be the fake extrovert. The goal is to be the authentic introvert.” -Beth Buelow Beth mentioned Good to Great* by Jim Collins Dave mentioned How to Win Friends and Influence People* by Dale Carnegie “Please oh please, don’t confuse enthusiasm with noise.” -Beth Buelow Dave mentioned episode #44: Susan Cain on The Power of Introverts Beth mentioned some of the principles from Dale Carnegie that relate directly to introverted energy. Carnegie’s principles also demonstrate that introverts make great leaders: Become genuinely interested in other people. Smile. Be a good listener. Encourage other people to talk about themselves. Let the other person do a great deal of the talking. Do not imitate others. Beth mentioned How to Stop Worrying and Start Living* by Dale Carnegie “Listen contains the same letters as silent.” -Beth Buelow Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Audio Question from Jignesh Here are the resources we mentioned on how to plan your career: Flow by Mihaly Csikszentmihalyi* What Color Is Your Parachute? by Richard N. Bolles* Carnegie Coach episode #148: How to Determine What’s Next Business Model You by Tim Clark, Alexander Osterwalder, and Yves Pigneur* Business Model Generation by Alexander Osterwalder and Yves Pigneur* Finding the Career That Fits You* The Ultimate Guide to Using Your Strengths to Get Hired* Audio Question from Mia “A lot of times people use humor in an attempt to try avoid having conflict or having a real conversation.” -Bonni Stachowiak Bonni recommended an episode of the This is Your Life podcast by Michael Hyatt called 7 Actions to Take Before You Quit Your Job. Question from Taylor I remember listening to a podcast where you, at least I think it was your podcast, talked about self-development. Specifically you discussed using a task manager to help you achieve your self-development goals. I can not remember which episode this was. It would be really helpful if you could direct me to the right one; I would really like to send it to my father. Dave recommended these apps/services: OmniFocus* Todoist Question from Jeffrey I’ve really admired the ability to use humor to defuse tense situations whether in the board room or one-on-one. It often lowers the volume of a confrontation and allows a moment for those involved to reset. How mad can you be when you are laughing? But it is also risky to use humor since the joke could fall flat, or even worse you might offend your counterparts. Do you have any resources on how I can improve my utilization of humor in these situations? Question from Ravi Hi Dave, I have been listening to your podcast for past 5 months. Have learned a lot. Thanks for great advice all around. I am facing one problem that I am really struggling with and will welcome your advice. I seem to have hit a ceiling in my career. By measure of my education and experiences should have been in a Senior Management position. I look around and all my friends and peers at one time (and those even behind me) have been steadily climbing the ladder and I am frustratingly stuck at the same place! I have all received good to excellent feedback, have been commended for my attitude and thinking, done more than my peers but am still stuck! Any advice what I can do? Happy to share more information about my background if it will help. Bonni recommended Hope for the Flowers by Trina Paulus* Question from Rijul I was wondering if you could share a bit more about your own professional history in how you got into this career path. I am interested in exploring this area and would like to know what kind of jobs and/or educational background someone in this line of work has to become successful. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Lori Ann Davis Author, Unmasking Secrets to Unstoppable Relationships* Dave mentioned the podcast StartUp A few general patterns of both men and women: Men: More assertive Communication is shorter and more direct Problem solving main goal Goal oriented More independent Women: More tuned into emotions Talk about the problem before acting to fix it Need to be heard Process oriented, ask more questions More collaborative, build relationships “We really would like the other person just to be like us.” -Lori Ann Davis “We show the other person love in the way we want to be loved and the way we feel loved.” -Lori Ann Davis Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Andrew Warner Mixergy Andrew’s “shoved fact” technique: Listen carefully for the shoved fact that doesn’t otherwise belong in the conversation naturally Make sure you’re picking the shoved fact that’s the most personal one Ask a question about that shoved fact Shut up “The things you think are tough are where real life exists. That’s where you really get to know people.” -Andrew Warner “Tell a story to illustrate your point and then make your point.” -Andrew Warner We mentioned Andrew’s show: Mixergy podcast Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

In this episode I respond to a question from Candice that helps me articulate what this show is about. I mentioned episode 186: How to Become a Champion with Dr. Jeff Spencer My job is to be your archeologist. Everyone is your superior is some way. Yes, you can lead. And you can do it, with authenticity and integrity through consistent learning. I mentioned Bird by Bird by Anne Lamott* “The opposite of leadership is not failure, it’s an expectation of perfection.” -Dave Stachowiak I mentioned Outliers by Malcolm Gladwell* Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Marshall Goldsmith: Triggers Marshall says that a key factor is the environment around us in whether or not we are successful. Environmental triggers constantly take us off track. “A trigger is any stimulus that influences our behavior.” -Marshall Goldsmith Trigger —> Impulse —> Behavior Marshall says we have the chance to have a second of awareness on how we behave after the impulse. “Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” -Viktor Frankl Marshall says that the biggest problem with successful people is they’ve gotten very used to winning. Marshall recalled five questions that Peter Drucker said we should all ask ourselves: What’s my mission? Who’s the customer? What does the customer consider value? What’s the goal? What’s the plan? If you want a copy of the article that Marshall mentioned, Leadership is a contact sport, send him an email to [email protected] Marshall’s wheel of change model: Creating = Positive/Change Preserving = Positive/Keep Eliminate = Negative/Change Accepting = Negative/Keep “Am I willing at this time to make the effort required to make a positive difference on this topic?” -Marshall Goldsmith “Most people waste most of their lives on topics they’re not going to change anyway.” -Marshall Goldsmith “Life is easy to talk and hard to live.” -Marshall Goldsmith “Environment vs. willpower — environment generally wins.” -Marshall Goldsmith Marshall’s six active questions: Did I do my best to set clear goals? Did I do my best to make progress towards goal achievement? Did I do my best to find meaning? Did I do my best to be happy? Did I do my best to build positive relationships? Did I do my best to be fully engaged? The key factor in employee engagement is whether people feel like they can live their own values. -Kouzes & Posner Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Brian How do you battle being unmotivated? You’re boss doesn’t acknowledge your work, doesn’t acknowledge your time with the company. You feel unmotivated, unappreciated, and undervalued. You think its a personal issue that you need to fix, but you come to find out that your co-worker feels the same way, and they’ve been with the company for 20 years! How do you get out of that, or is it just a personal issue we need to get over, or do you just start looking for a new job? At what point is enough enough. I love my job, what i’m doing and the company I’m doing it for, but I feel that my uppers are a huge road block to my road to happiness. What would you do? The Empowered Manager by Peter Block* Question from Mark What recommendations can you offer when it comes to working with a colleague for whom you have little faith that he will carry his weight and work toward a successful outcome for our combined group goal? The Empowered Manager by Peter Block* Question from Hanif I have a request for a program in public speaking and how to control fear and anxiety. That’s my biggest weakness, so your suggestions will help. Dave mentioned: Toastmasters International The Dale Carnegie Course Questions from Kylie Are there any organizations I can join where I can meet other OD professionals? It looks like you need to pay membership to join the OD Network (which I will if needed). Organization Development Network Association for Talent Development Do you personally believe it valuable to have a Coaching qualifications if in the OD space? If so, which would you recommend? What are your learnings in relation to OD, coaching and start-ups? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Christina Kull Martens Author, Bring Your D.O.G. to Work: A (Green) Person’s Best Friend* Christina also appeared on episode 96: How To Get Buy-In For A New Initiative D.O.G. = doing our greenest! We don’t tend to have as much ownership in the workplace as we do at home on sustainability and waste reduction. “If you’re not measuring it, it doesn’t get done.” -Christina Kull Martens Change your conversation to what the other party would find of value. The business case is what will get movement from senior leaders. “Try honestly to see things from the other person’s point of view.” -Dale Carnegie Greenwashing is when you’re telling people that the organization is green (or has taken one green action) without really making it a sustainable project. Get employee buy-in on green programs first before you start marketing to others. Pick one thing you can get traction on first and do that well, before you try to do other projects. Here are some of the obvious actions that leaders can take: Office supply sharing for surplus supplies Implement pledges for taking green actions Read the book Avoid motivating through fear, since that’s not sustainable — fun is sustainable! Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Bob Burg Co-Author, The Go-Giver: A Little Story About a Powerful Business Idea* 1. The Law of Value You true worth is determined by how much more you give in value than you take in payment. 2. The Law of Compensation Your income is determined by how many people you serve and how well you serve them. Dave mentioned How to Win Friends & Influence People* by Dale Carnegie 3. The Law of Influence Your influence is determined by how abundantly you place other people’s interests first. 4. The Law of Authenticity The most valuable gift you have to offer is yourself. 5. The Law of Receptivity. The key to effective giving is to stay open to receiving. Bob mentioned Influence: The Psychology of Persuasion* by Robert Cialdini Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Susan Gerke: GO Team Resources Susan Gerke has been the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world to deliver management, leadership, and team offerings. Susan is co-creator of GO Team, a training suite for organizations to power team performance. Key Points Don’t create guidelines yourself and give them to the team. A starting point for how to create team guidelines is what did not work well on a previous team. The interpersonal dynamics that emerge are more critical than the guidelines themselves. Aim to create no more than 8 guidelines. Disagreement is the sign of a healthy team. Continue to revisit guidelines in future meetings and milestones (new members join, change of team composition or purpose) Resources Mentioned GO Team Resources Related Episodes The Four Unique Types of Teams, with Susan Gerke (episode 138) How Great Teams Find Purpose, with David Burkus (episode 481) How to Engage Remote Teams, with Tsedal Neeley (episode 537) How Top Leaders Influence Great Teamwork, with Scott Keller (episode 585) How to Help Team Members Find the Right Work, with Patrick Lencioni (episode 610) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Allison Do you have any tips on improving business acumen? I watched this TED talk. Susan Colantuono states that the reason women have a difficult time advancing in their careers is because their business acumen is not strong enough. What are your thoughts? Bonni mentioned Pocket Books by Debra Tannen* The Four Agreements by Don Miguel Ruiz* Marketplace 100 Best Business Books of All Time Financial Intelligence by Karen Berman and Joe Knight* Business Model Generation by Alexander Osterwalder and Yves Pigneur* Audio question from Suzie on how to record book notes Dave recommended Audible* (a free month of Audible and two free books available from this link*) Recommendation from Frank I work in supply chain for a large healthcare system and I’m often asked to lead project teams, so I’m finding the advice on the show very helpful. I find that the coaching skills that I learn can often be applied to either teaching 14 year old girls the great game of softball (which often crosses into life lessons), or managing 40 year old professionals on a project team. So with that in mind, may I suggest the book Coaching the Mental Game by H.A. Dorfman*? Although it’s a sports coaching centric book, so much of it can be applied in other coaching roles and it’s thought of the gold standard of sports coaching books. Dave also mentioned Positive Coaching by Jim Thompson* Question from Jignesh about personality type Dave’s past article on 7 Questions to Engage People You Just Started Managing will be helpful Recommendation from Jamie A really good book that I used with my team was The Thin Book of Trust: An Essential Primer for Building Trust at Work by Charles Feltman*. I had my entire team read it and then we discussed it. A big benefit of the book is that it is short but power packed. It really helped my team in four ways: The book does a great job in discussing well-formed requests (the goal, the deadline and the conditions for success). The first two my team did well, but the last one was an area we struggled with (me as well as several of my team members). Thus, we talked about ensuring that we dealt with the conditions for success – rather than making assumptions – if the conditions are not specified ask. The book does a good job about acknowledging how commitments should be made – rather than assumed or implied. The classic example is when everyone is in a meeting, a task is discussed vaguely and walking away from the meeting everyone believes someone is going to do the task – except that someone. Given #1 and #2, the book emphasized how well-formed requests and explicit commitments can bolster trust. Trust is negatively affected if the requests are not well-formed and commitments are not explicit to everyone – particularly the one with the task! The book breaks trust into sincerity, reliability, competence and care – seeing it broken down this way helped me and my folks analyze (and fix) some areas within our team where trust was broken and it also helped each person understand the reason for the lack of trust of certain people. The book even provides suggestions for how to repair trust in an approachable way. Question from Michael I had a valuable experience this week. I reside in the Washington DC/Baltimore/Virginia metro area and I mentor a young man who resides in Baltimore. In the wake of the recent riots he called me at 10 PM on Monday night and asked what I would do – he was unsure whether he should be on the streets protesting or whether he should stay home and watch. Now, I coach these young men to be responsible but also true to their instincts for doing what is right. In this case however, I was torn between advising what was responsible which in my opinion would be to stay home and what was right which was to join the protesters. I asked him what he felt Martin Luther King would do in this situation. His reply was that Dr King would would join the protesters and still abide by the law. I said the that’s what you should do. Coaching/mentoring can be tough at these times. Any comments? Questions fron Abigail How do we develop a methodology with drastic ideas to stop doing things (meaning mostly tasks) or doing things differently. How should we manage our relationships with our external/internal suppliers/vendors? We mentioned Essentialism by Greg McKeown* Dave recommended Leading Change by John Kotter* Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your

Tom Henschel Host, The Look & Sound of Leadership podcast and Executive Coach, Essential Communications When it’s a development issue (or a way of thinking) it’s coaching that’s most helpful. Tom says that coaching needs good goals, or at least one single goal over time. Think about the goal as if it were on video — how do you want the end result to look? “Coaching? It’s not about you.” -Tom Henschel “The coaching process is helping someone understand, from their own point of view, why it would be in their benefit.” -Tom Henschel Tom shared two stories from his teenage daughter Julia that helps him with coaching. Food for thought: Do people see coaching as part of their jobs? Do they have time for it? To improve your coaching skills: Let them go first. Use open ended questions, such as, “What does that sound like to you?” Earn the right to give advice. Tom last appeared on these two episodes: 107: Three Steps To Soliciting Feedback with Tom Henschel 164: How to Handle a Boss Who’s a Jerk with Tom Henschel Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Dorie Clark Author, Stand Out* It’s getting harder and harder for an individual’s message to get out and be heard. How to stand out as a thought leader: Have valuable intellectual content Build a following! There is a three-step process people are following to gaining an audience: One to one idea transmission (small mastermind) One to many idea transmission (writing, speaking, etc.) Many to many ideal transmission (others become ambassadors for you) “If you are the only person, who at the end of the day, is still talking about your idea. That’s a failure. You need to get other people talking about it.” -Dorie Clark Dorie mentioned her past article on Harvard Business Review: How to Reinvent Your Personal Brand How do you figure out what you want to be known for: Niche strategy – become a recognized expert in a narrow area and expand into related areas Combining ideas/fields – bring together elements from two or more fields Creating original research – information based on concrete knowledge from data or research (Dorie mentioned Nate Silver) Tackling a big problem – bring something of value the resolves a major issue for lots of people Creating a framework – build an explanatory system or device for your field (Dorie mentioned Robert Cialdini* and Dave mentioned Dale Carnegie*) “One of the most important things to do early on is content creation.” -Dorie Clark There really aren’t guarantees anymore in the work world. “You’re not just competing with the local talent pool. You have to explain to people why they should pick you.” -Dorie Clark Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

James Whittaker Author, The Art of Stage Presence* “The audience will relate to your concept that you’re talking about much more than details.” -James Whittaker You are there for the audience, not you. “You are speaking for the audience, not to the audience.” -James Whittaker Have the first sentence completely committed to memory. During the first 99 seconds, do one of these four things: Inspire Intrigue Interest Inform Spend as much time on the opening as on the rest of the presentation. Seek out small stages to practice on (your 1:1 with a manager, team meetings, etc.) Give your attention to the people taking notes and nodding their heads and engaged with what you are saying. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.