Coaching for Leaders

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*. Questions Kristi asked about how to consistently apply what she’s learning from the show until new habits become unconscious behaviors. Kimberly asked for advice on how to handle a situation where she is co-managing a team. Bar asked about the best ways to navigate imposter syndrome. Jonny asked about avoiding career moves that may be motivated only by status or money. Resources Mentioned 7 Ways to Maximize Misery The Power of Habit* by Charles Duhigg Radical Candor* by Kim Scott Why Is Authenticity So Hard and How Can You Be The Best Kind of Real? – Chris Brogan Tom Henschel Interviews Dave (episode 300) Coaching for Leaders Academy Cars 3 Very Bad Wizards Related Episodes The Way to Make New Behaviors Stick, with Marshall Goldsmith (episode 196) The Best Way to Make New Habits Reality, with Kendra Kinnison (episode 217) How to Challenge Directly and Care Personally, with Kim Scott (episode 302) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Pete Mockaitis: How to Be Awesome at Your Job Pete Mockaitis is the host of the How to be Awesome at Your Job podcast, regularly listed as a top careers show on Apple podcasts. Key Points Your sense of ownership in your work can have huge consequences in how well things unfold. Self-efficacy has a large effect on your sense of ownership in your work. Try to connect the job someone is doing with the overall mission of the organization. The effects of micromanaging can be disastrous for an organization. When delegating a job, think about the critical components of the job and what you want the result to be, then let employees get the job done however they see fit. Delegation doesn’t have to be an all-in-one-shot type of thing, it can be done in stages. Steps to delegating: Watch me do this Help me do this Let’s do this together I’ll help you do this I’ll watch you do this. Resources Mentioned Albert Bandura The 80/20 Principle* by Richard Koch Essentialism* by Greg McKeown The ONE Thing* Gary Keller Jay Papasan Arthur Woods podcast episode Jeff McManus podcast episode Financial Intelligence* by Joe Knight Improve Your Financial Intelligence, with Joe Knight (episode 244) Episodes from the How to be Awesome at Your Job podcast that may be of value to your team: Increasing Confidence by Increasing Self-Awareness with Dr. Tasha Eurich Making Stress Work for You with Dr. Melanie Greenberg Overcoming Self-limiting Beliefs with R. Michael Anderson Honing Your Persuasive Skills with Kwame Christian Communicating with Inspiration and Clarity with Mawi Asgedom Related Episodes The Seven Steps You Follow To Delegate Work (episode 117) The Four Stories Leaders Need For Influence, with David Hutchens (episode 148) How to Challenge Directly and Care Personally, with Kim Scott (episode 302) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Kim Scott: Radical Candor Kim Scott is a co-founder of Candor, Inc. She has been an advisor at Dropbox, Kurbo, Qualtrics, ReelGoodApp, Rolltape, Shyp, Twitter, and several other Silicon Valley companies. She is the author of the book Radical Candor: Be a Kickass Boss without Losing your Humanity*. Key Points Show you care at a personal level. You can’t build a relationship that’s not personal. In order to care personally for someone, you have to bring your whole self, not just your “business” persona. Sometimes we get so focused on the work that we forget there’s actually a person doing the work. Begin by soliciting feedback, not by giving it. To get feedback, come up with a go-to question like “Is there anything I could do or stop doing that would make it easier to work with me?” Resources Mentioned Radical Candor* by Kim Scott Radical Candor podcast Book Notes Download my highlights from Radical Candor in PDF format (free membership required). Related Episodes Start With Why, with Simon Sinek (episode 223) How to Manage Abrasive Leaders, with Sharone Bar-David (episode 290) How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Patrick Lencioni: The Ideal Team Player Patrick Lencioni is the founder of The Table Group and the author of 11 books which have sold over 5 million copies and been translated into more than 30 languages. He is the author of the blockbuster bestseller The Five Dysfunctions of a Team*, and his most recent bestseller, The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues*. Key Points Team players should be humble, hungry, and smart. Of the three, hunger is the hardest to teach later in life. Standard interviews don’t work. Think of unconventional ways to really get to know the interviewee. All the people interviewing a person need to evaluate the candidate using the same standards. There is a very high opportunity cost for hiring someone with values that don’t fit into your organization. Resources Mentioned Table Group Hub The Ideal Team Player* by Patrick Lencioni The Five Dysfunctions of a Team* by Patrick Lencioni The Look and Sound of Leadership Book Notes Download my highlights from the The Ideal Team Player in PDF format (free membership required). Related Episodes Create the Best Place to Work, with Ron Friedman (episode 181) Detect and Eliminate Organizational Sabotage, with Bob Frisch and Cary Greene (episode 260) How to Motivate People, with Dan Ariely (episode 282) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Dave Stachowiak: Coaching for Leaders Tom Henschel, host of The Look & Sound of Leadership podcast, executive coach at Essential Communications, and friend of Dave, interviews him on the growth of Coaching for Leaders and how he developed his voice. Key Points When trying to do something that helps others, remember that it’s not about you—don’t worry about you, worry about them. The best way to build a connection with people is to get really curious about them. You have to make the decision to listen. If you don’t have a lot of time to listen, figure out how much time you do have and make the decision to be totally present in that short time. Listening is an attitude, not a set of skills. View failure as data rather than an identity. Resources Mentioned The Look & Sound of Leadership podcast The Power of Introverts in a World That Can’t Stop Talking, with Susan Cain (episode 44) How to Steal the Show, with Michael Port (episode 219) Failing Forward * by John Maxwell Introduction to Powerful Listening (episode 1) The Lean Startup* by Eric Ries Related Episodes Six Mistakes That I Have Made Podcasting (episode 57) Three Steps to Take After You Conduct a Survey, with Bonni Stachowiak (episode 150) What This Show is About (episode 197) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Tim Sanders: Dealstorming Tim Sanders was the Chief Solutions Officer at Yahoo! and later, the company’s leadership coach. He is the author of four books, including the New York Times bestseller Love Is the Killer App: How To Win Business & Influence Friends* and his new book Dealstorming: The Secret Weapon That Can Solve Your Toughest Sales Challenges*. Key Points Every big thing we try to do is not just the one thing, it’s a lot of smaller things put together. You no longer sell to just one decision-maker, you have to sell to an entire team or a committee. When selling, you’ll probably never meet most of the people need to influence. Somebody in the company you’re selling to needs to be your advocate. Leaders should always have a mentee because it’s a great leadership habit, not because it’s an HR program. The best mentors expect nothing in return. If you assume people are acting with the best intentions, you’re going to be a much happier leader. Resources Mentioned Dealstorming: The Secret Weapon That Can Solve Your Toughest Sales Challenges* by Tim Sanders Love Is the Killer App: How To Win Business & Influence Friends * by Tim Sanders Related Episodes The Surprising Truth About Influencing Others, with Daniel Pink (episode 84) How to Collaborate Across Organizations, with Kirsten Foot (episode 215) How to Actually Move Numbers, with Chris McChesney (episode 294) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions. Resources Mentioned Doodle Newsify Instapaper Blinkist* Sanebox* Getting Things Done* by David Allen Reminders Overcast Since this episode originally aired, we’ve made the following changes: We now both use Acuity Scheduling* instead of TimeTrade We now both use Raindrop instead of Pinboard Bonni nows uses Inoreader and Dave uses Feedbin instead of Feedly Related Episodes How To Create a Personal Knowledge Management System, with Bonni Stachowiak (episode 129) How Twitter Can Help You Lead, with Joel Comm (episode 242) How to Write a Killer LinkedIn Profile, with Brenda Bernstein (episode 285) Audio Course: How to Enhance Your Credibility (free membership required) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Susan David: Emotional Agility Susan David is a psychologist on the faculty of Harvard Medical School; cofounder and codirector of the Institute of Coaching at McLean Hospital; and CEO of Evidence Based Psychology. She is the author of the bestselling book Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life*. Key Points Showing Up: Instead of ignoring difficult thoughts and emotions or overemphasizing ‘positive thinking’, facing into your thoughts, emotions and behaviors willingly, with curiosity and kindness. Stepping Out: Detaching from, and observing your thoughts and emotions to see them for what they are — just thoughts, just emotions. Essentially, learning to see yourself as the chessboard, filled with possibilities, rather than as any one piece on the board, confined to certain preordained moves. Walking Your Why: Your core values provide the compass that keeps you moving in the right direction. Rather than being abstract ideas, these values are the true path to willpower, resilience and effectiveness. Moving On: Small deliberate tweaks to your mindset, motivation, and habits — in ways that are infused with your values, can make a powerful difference in your life. The idea is to find the balance between challenge and competence, so that you’re neither complacent nor overwhelmed. You’re excited, enthusiastic, invigorated. Resources Mentioned Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life* by Susan David Emotional Agility Quiz 3 Ways to Better Understand Your Emotions Related Episodes Ten Ways to Pick Yourself Up When You’re Beaten Down (episode 85) How to Lead Through Uncertainty and Change, with Jacqueline Farrington (episode 224) How to Increase Your Conversational Intelligence, with Judith Glaser (episode 271) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Lolly Daskal: The Leadership Gap Lolly Daskal is the CEO of Lead From Within and was designated a Top-50 Leadership and Management Expert by Inc. magazine. She is the author of the the new book The Leadership Gap: What Gets Between You and Your Greatness*. Key Points If the situation isn’t working, what can you change about yourself? Ask yourself what type of person you need to be in a situation. There are aspects of ourselves that come out in times of stress. When you’re aware of your actions, you can choose how you’re going to act in the next moment. Allow your employees to teach you. Resources Mentioned The Leadership Gap The Leadership Gap: What Gets Between You and Your Greatness* by Lolly Daskal Related Episodes The Way to Make New Behaviors Stick, with Marshall Goldsmith (episode 196) How to Tame Your Inner Critic, with Tara Mohr (episode 232) Use Power for Good and Not Evil, with Dacher Keltner (episode 254) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*. Questions Richard asked about how to practically influence on an executive team. Edwin asked about how to handle the situation when someone is fired. Isabeau asked about considerations to give when leading people who are parents. Tad asked about how to improve his skills as a program manager. Resources Mentioned Leadership and Self-Deception* by The Arbinger Institute Drive* by Daniel Pink The Empowered Manager: Positive Political Skills at Work* by Peter Block Essentialism* by Greg McKewon Deep Work* by Cal Newport 13 Crucial Books That Every Leader Should Know Coaching for Leaders Academy Related Episodes Three Steps to Soliciting Feedback, with Tom Henschel (episode 107) How to Make Deep Work Happen, with Cal Newport (episode 233) How to Succeed with Leadership and Management, with John Kotter (episode 249) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Chris McChesney: The 4 Disciplines of Execution Chris McChesney is the Global Practice Leader of Execution for FranklinCovey and the co-author of the bestselling book The 4 Disciplines of Execution* with his colleagues Sean Covey and Jim Huling. Key Points The 4 Disciplines: Focus on the wildly important Act on the lead measures Keep a compelling scoreboard Create a cadence of accountability. Resources Mentioned The 4 Disciplines of Execution* by Sean Covey, Chris McChesney, and Jim Huling Turn the Ship Around!* by David Marquet The 12 Week Year* by Brian Moran and Michael Lennington Frederick Herzberg HBR: One More Time: How Do You Motivate Employees? Related Episodes How to Delegate Work Effectively (episode 117) How to Transform Your Limitations Into Advantages, with Mark Barden (episode 207) The Way to Turn Followers Into Leaders, with David Marquet (episode 241) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Lisa Cummings: Lead Through Strengths Lisa Cummings is the founder and CEO of Lead Through Strengths, a firm that exists to help people find and use their strengths at work. Lisa and her team serve large teams and organizations to help them leverage the results of the CliftonStrengths (formerly StrengthsFinder) assessment. She is also the host of the popular Lead Through Strengths podcast. Many organizations utilize the StrengthsFinder assessment, but few leaders go beyond a brief discussion and perhaps asking employees to share their results with peers. In this conversation, Lisa and I discuss how she helps leaders and teams leverage StrengthsFinder results and how to utilize them for ongoing coaching and talent development. Key Points Understanding another person’s strengths can help you work better with them. CliftonStrengths (formerly StrengthsFinder) conversations should not just happen one day a year, they should be discussed and thought about often. Ask employees, “How did you use your strengths yesterday?” Think of a CliftonStrengths (formerly StrengthsFinder) session as a starting point for an ongoing conversation, not just a one-time event. Partner with people who are strong where you’re weak. Resources Mentioned CliftonStrengths (formerly StrengthsFinder) assessment Lead Through Strengths podcast Lead Through Strengths website resources The Ultimate Guide to Using Your Strengths to Get Hired* StrengthsFinder 2.0* by Tom Rath Soar with Your Strengths* by Donald O. Clifton Related Episodes The Value of the StrengthsFinder Assessment, with Steve Dosier (episode 89) How to Interpret Your StrengthsFinder and CliftonStrengths Results, with Steve Dosier (episode 90) How to Figure Out Your Career, with Scott Anthony Barlow (episode 259) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Teresa Chahine: Social Entrepreneurship Teresa Chahine is the social entrepreneurship program leader at the Harvard School of Public Heath and the Innovation advisor at Alfanar Venture Philanthropy. She’s the author of Introduction to Social Entrepreneurship*, a 12-step guide to building an impactful venture. You can find her on Twitter, Instagram, and LinkedIn. Key Points Find the root cause of problems to make sure your solution is not just a band-aid. Many leaders make the mistake of reinventing the wheel. Find local leaders and build solutions with them. Don’t try to solve a problem on your own, work with the people who are impacted by the problem. Think of research as a form of action. People are more likely to be satisfied with a solution if they feel like they were a part of it. Resources Mentioned BeTheBeacon Campaign Food Truck Film Kickstarter campaign Deconstructing Sticky Problems The Tipping Point* by Malcom Gladwell Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Elizabeth asked about how to keep goals front and center with a team throughout the year. Allison asked about the best ways to discover more about organizational development. Joel asked about the best ways to attract and develop instructors at his martial arts school. Phil asked about our recommendations for podcasts. Resources Mentioned The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months* by Brian Moran Organization Development Network Association for Talent Development International Coach Federation Reframing Organizations: Artistry, Choice, and Leadership* by Lee G. Bolman and Terrence E. Deal Organizational Culture and Leadership* by Edgar Schein The Fifth Discipline: The Art & Practice of The Learning Organization* by Peter Senge Literally Unbelievable* by Bronwyn Harris Podcast Resources Mac Power Users Marketplace Smart Business Revolution The Look and Sound of Leadership Jill on Money Teaching in Higher Ed Unemployable Reply All Note to Self Code Switch On Being Podcast Greats for 2017 by Bonni Stachowiak Related Episodes How to Lead Through Uncertainty and Change, with Jacqueline Farrington (episode 224) How to Create a Team Vision (MemberCast) The Value of Coaching Certifications (MemberCast) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Sharone Bar-David: Abrasive Leaders Sharone Bar-David is the author of Trust Your Canary: Every Leader’s Guide to Taming Workplace Incivility* and president at Bar-David Consulting, a company offering solutions for creating a respectful workplace and rehabilitating abrasive leaders. Key Points Abrasive leaders often don’t realize how they’re acting, or if they do, they don’t realize the negative affects. One of the greatest myths is that you can’t do without someone — everyone is replaceable. The three steps of SBD: State the Expectation – What values or behavior you expect? Behavior – What are the behaviors that are of concern? Desired Behavior – How do you want the person to act? 360 reviews are good for diagnosing a problem with an abrasive leader, but not for solving it. Resources Mentioned Abrasive Leader Risk Assessment Trust Your Canary* by Sharone Bar-David Abrasive Leaders: Five Mistakes You’ve Made When Managing Them Is Your Email Writing Style Putting You at Risk? Related Episodes How to Handle a Boss Who’s a Jerk, with Tom Henschel (episode 164) How to Tame Workplace Incivility, with Sharone Bar-David (episode 210) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Chris Deferio: Keys to the Shop Chris Deferio is the host of Keys to the Shop, a podcast that helps coffee service professionals to advance their careers by discovering more about barista work, management, leadership, and the operational knowledge to run a coffee shop. Chris has decades of experience managing teams of part-time staff in a high turnover industry. In this episode, he shares the most practical tips his team has discovered for helping leaders be most effective with part-time employees. Key Points You can only go so far with positive feedback, you should also seek feedback on how you can improve. If you have a failure, just learn the lesson from it and apply that knowledge in the future. When hiring, focus on finding people who share your core company values. A lot of people know how to give good answers for the normal interview questions, so you have to ask different, more creative questions to really get to know them. Rather than view scheduling as a burden, look at it as a way to serve people. Doing a great job scheduling employees is a good way to show employees that you care about them. Resources Mentioned The Leadership Challenge* by James M. Kouzes and Barry Z. Posner Mindset* by Carol Deck It’s Okay to Be the Boss* by Bruce Tulgan Keys to the Shop podcast How to Master Your Workflow on Keys to the Shop Leadership & Management Master Class on Keys to the Shop Related Episodes How To Lead The Millennials, with Chip Espinoza (episode 158) What to Do When Somebody Quits, with Molly Moseley (episode 251) How to Manage Former Peers, with Tom Henschel (episode 257) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Amanda Davis: Onboarding Employees Amanda Davis is an executive consultant with 25 years of professional leadership and management experience specializing in the development and implementation of strategies and programs for better service delivery. Key Points The Two-Tiered Approach to Onboarding: Part 1: First day on the job Keep it short (1.5-2 hours long). What are the essential things an employee needs to know? Get to the why of the employee’s job. What’s the meaning and mission behind the organization? After Part 1 your employee should feel informed, excited, and motivated. Part 2: About 45 days after hire Longer than Tier 1, should be around 3 hours long Covers what team members need to know to grow their jobs. After Part 2, your employee should feel educated, excited, and confident. Resources Mentioned Amanda Davis website Best Demonstrated Practices – Onboarding for Success (PDF download) Related Episodes Six Mistakes Leaders Make Sending People to Training (episode 30) What Every Leader Ought to Know About Sending People to Training (episode 36) How To Get The Most Out Of Training, with Boni Stachowiak (episode 135) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide. Listener Questions Roger asked about the best way to motivate a remote employee who is just doing the bare minimum to get by. Thomas asked how to inspire a sales team that is not hitting their numbers. Kristeen asked our opinion on the value of a master’s degree in today’s economy. Francisco asked if he should include comments from past customers on his LinkedIn profile after a negative separation from a company. Andy wondered about how the business model works for our podcast. Resources Mentioned Zoom video conferencing service* Slack Drive: The Surprising Truth About What Motivates Us* by Daniel Pink First Break All the Rules* by Gallup Start with Why* by Simon Sinek ”On The Folly Of Rewarding A, While Hoping For B” by Steven Kerr Ending Human Trafficking podcast Related Episodes How Storytelling Helps You Lead, with Sandie Morgan (episode 51) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) Start With Why, with Simon Sinek (episode 223) How to Manage Former Peers, with Tom Henschel (episode 257) How to Motivate People, with Dan Ariely (episode 282) The Way to Stop Rescuing People From Their Problems, with Michael Bungay Stanier (episode 284) How to Influence Cross-Culturally, with Erin Meyer (episode 286) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Erin Meyer: The Culture Map Erin Meyer, a professor at INSEAD, teaches us how to influence cross-culturally. Erin is the author of the bestselling book The Culture Map: Breaking Through the Invisible Boundaries of Global Business*. Key Points It’s more helpful to know how cultures compare to one another on specific issues than it is to just describe a specific culture. Different cultures have signals that mean different things. Historically homogenous cultures tend to be less explicit in their communication styles, with much more communication implied. Americans tend to be very direct except when giving negative feedback, and many people from other cultures find this confusing. Remember to: be curious, be humble, listen before you speak, and learn before you teach. Resources Mentioned The Culture Map: Breaking Through the Invisible Boundaries of Global Business* by Erin Meyer The Country Mapping Tool by Erin Meyer The Personal Profile Tool by Erin Meyer Related Episodes How Culture Affects Coaching (episode 13) How We Do Things Around Here for Results, with Kent Rhodes (episode 144) How to Work in Different Cultures, with Nathan Czubaj (episode 166) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Brenda Bernstein: How to Write a KILLER LinkedIn Profile Brenda Bernstein is the Founder and Senior Editor at The Essay Expert and the author of How to Write a KILLER LinkedIn Profile*, a book that held the #1 best-seller spot in Amazon’s business writing skills list for 2 years. Key Points LinkedIn profiles are very important for job seekers. Your headline is the most important place to have keywords. Don’t include your company name in your headline unless it has cachet. In your experience section, emphasize your current job and make sure it has the best description. Think of three key words you want to come across in your profile photo. Make sure you have a 100% completed profile to get boosted by LinkedIn’s algorithms. Write your summary in first-person. If you have a very uncommon or unclear job title, it’s okay to write one that people would understand, so long as it’s accurate. Recommendations are important because they’re the only way on LinkedIn to really prove who you are and what you’ve actually done. When you request a connect, don’t just use the standard one, write a custom request. Resources Mentioned How to Write a KILLER LinkedIn Profile* by Brenda Bernstein LinkedIn’s Overused Buzzwords for 2017 – Do You Really Need to Avoid Them? LinkedIn profile review services by Brenda Book Notes Download my highlights from How to Write a KILLER LinkedIn Profile in PDF format (free membership required). Related Episodes How To Get The Most From LinkedIn, with Donna Schilder (episode 101) How To Create A Personal Knowledge Management System, with Bonni Stachowiak (episode 129) How Twitter Can Help You Lead, with Joel Comm (episode 242) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Michael Bungay Stanier: The Coaching Habit Michael Bungay Stanier is the author of eight books, including The Coaching Habit, which has sold more than a million copies and is the best-selling book on coaching this century. In 2011 he created and edited End Malaria, a book written in partnership with Seth Godin that raised more than $400k for Malaria No More. Michael is the founder Box of Crayons, a learning and development company that’s trained thousands of people around the world to be more coach-like. He has been featured in many publications including Harvard Business Review, Forbes, and Fast Company. His TEDx Talk on Taming Your Advice Monster has been viewed more than a million times. Key Points When things get difficult, there are three roles people may fall into: the victim, the persecutor, and/or the rescuer. To step out of a victim role, figure out what’s really going on, take a deep breath, and think, “And what else?” To avoid the persecutor role, assume positive intent and that people are trying their best. To stop rescuing as much, ask the victim, “How can I help?” or “What do you want from me?” Ask yourself what you want in the situation, and make sure you’ve communicated it to others. Then ask the others what they want. Resources Mentioned The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier The Advice Trap by Michael Bungay Stanier Related Episodes How to Start Coaching Someone (episode 2) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Questions Dustin asked about the distinction between mission and vision and how to get started on both in his organization. Andrew asked about how we remember to connect people in our network and stay in touch with the right people. Etai asked if asking for feedback too often might been seen as weak in his organization. Josh asked about resources for books and podcasts on leadership development in Spanish for his team. Resources Mentioned How to Write a Mission Statement That Doesn’t Suck by Dan Heath OmniFocus Learn OmniFocus Start With Why* by Simon Sinek Contactually Getting Things Done* by David Allen Talking From 9 to 5* by Debra Tannen Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) Start With Why, with Simon Sinek (episode 223) The Way to Conduct One-On-Ones, with Zvi Band (episode 246) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Dan Ariely: Payoff Dan Ariely is the James B. Duke Professor of Psychology and Behavioral Economics at Duke University and a founding member of the Center for Advanced Hindsight. His books include Irrationally Yours, Predictably Irrational, The Upside of Irrationality, The (Honest) Truth About Dishonesty, and his most recent book, Payoff: The Hidden Logic That Shapes Our Motivations. Key Points The things that motivate us are about accomplishment and achievement, not day-to-day happiness. Most people realize that they themselves are not truly motivated by money, but they still assume other people are completely motivated by it. Figure out a way to pay people that adds to the development of a long-term relationship, not a short-term transactional one. It is important to find a way to connect people’s jobs to the final outcome of their work, because many people don’t feel connected to their organization’s main purpose. Resources Mentioned Payoff: The Hidden Logic That Shapes Our Motivations* by Dan Ariely Predictably Irrational* by Dan Ariely Drive* by Daniel Pink Dan Ariely’s website Book Notes Download my highlights from Payoff in PDF format (free membership required). Related Episodes The Surprising Truth About Influencing Others, with Daniel Pink (episode 84) Create the Best Place to Work, with Ron Friedman (episode 181) What to Do When Somebody Quits, with Molly Moseley (episode 251) New Management Practices of Leading Organizations, with David Burkus (episode 253) Employee Engagement With Management 3.0, with Jurgen Appelo (episode 276) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Collins Osayamwen: Facilities Management Collins Osayamwen is the Managing Partner/Senior consultant of Sheltercare FM Consult based in Nigeria. He is also a founding partner of the Corporate FM Alliance – a group of international companies working together on regular basis to provide facilities management and real estate services throughout the Europe, Middle East, and Africa region. He was the International Facility Management Association’s Distinguished Member from 2011-2012 and now serves on IFMA’s board of directors. Key Points Ask yourself some key questions: Are you happy doing what you are doing right now? Will you be happy doing it for the rest of your life? What legacy are you leaving for your children? Failure can redirect you into new directions that are better than before. Don’t start a career just because of the money or because people tell you to, only do it if it’s your passion. Related Episodes How to Lead in Crisis, with Carol Taylor (episode 55) Sin by Silence, with Olivia Klaus (episode 103) Five Ways to Avoid Living With Regret, with Allison Clarke (episode 171) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Eugenia Weiss: Military and Veteran Transitions Eugenia Weiss is a clinical associate professor at the University of Southern California’s Suzanne Dworak-Peck School of Social Work. She is the co-author of the book The Civilian Lives of U.S. Veterans: Issues and Identities* and Supporting Veterans in Higher Education: A Primer for Administrators, Faculty, and, Advisors*. Key Points Military and civilian cultures are very separate, and sometimes it’s difficult to transition back into civilian life. Most veterans with combat experience won’t have PTSD, it’s about 15%-30% that do. The effects of PTSD vary from person to person. In the past, service members typically had several weeks of transport time between combat roles and home, now it’s only a couple of days. This doesn’t allow them much time to process their experiences. Don’t be afraid to engage with veterans and talk about their experiences, just do it with care and concern. Most veterans do want to talk about their experiences. Volunteering for a veteran’s group can be very rewarding both for you and for the veterans you’re helping. Resources Mentioned PsychArmor Institute Corporate Gray: Connecting Employers with Veterans Nationwide Student Veterans of America Career One Stop Veterans Upward Bound Program (college transition) My Next Move for Veterans Corporation for National and Community Service (veterans section) Vet Success Wounded Warrior Project Veterans for America Iraq and Afghanistan Veterans of America Give an Hour Foundation (free counseling) The Soldiers Project (free counseling) Cohen Veterans Network (free counseling and resources now based at USC) Team Rubicon (vets volunteer disaster work) Mission Continues (volunteer work) U.S. Veterans Initiative (housing and services) Pegasus Rising (Equine therapy for vets with PTSD) The Civilian Lives of U.S. Veterans: Issues and Identities* by Louis Hicks, Eugenia L. Weiss, and Jose E. Coll Supporting Veterans in Higher Education: A Primer for Administrators, Faculty and Academic Advisors* by Jose E. Coll and Eugenia L. Weiss Handbook of Military Social Work* by Allen Rubin, Eugenia L. Weiss, and Jose E. Coll A Civilian Counselor’s Primer to Counseling Veterans* by Jose E. Coll, Eugenia L. Weiss, and Herbert A. Exum Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Tom Henschel: The Look & Sound of Leadership Tom Henschel is the host of The Look & Sound of Leadership, a popular leadership podcast spanning almost a decade. In addition, Tom is a talented executive coach and principal of his firm, Essential Communications. Key Points Networking is about abundance and a mindset of giving Networking is about relationships, not goals. Networks are built over time. Ask: How can I help? Be open to giving your time and talents away for free through a spirit of abundance. Always be prepared to network, no matter where you are. Show up consistently, and build relationships over time. Resources Mentioned Tom’s 10 Golden Rules of Networking How To Create Your Personal Networking Plan With John Corcoran (episode 106) How to Start a Conversation With Anyone, with Mark Sieverkropp (episode 177) Get ROI From Professional Associations, with John Corcoran (episode 209) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Questions Tyler asked about the usefulness of anger in the workplace. Yanko asked about making a major career transition. Rich asked about navigating challenges when coaching someone internally. Resources Mentioned Man’s Search for Meaning* by Viktor Frankl What Color is Your Parachute* by Richard Nelson Bolles How to Write a Killer LinkedIn Profile … And 18 Mistakes to Avoid* by Brenda Bernstein Related Episodes How to Improve Your Coaching Skills, with Tom Henschel (episode 190) How to Be a Non-Conformist, with Adam Grant (episode 238) How to Figure Out Your Career, with Scott Anthony Barlow (episode 259) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Mariano Mosquera: Preventing Corruption Mariano Mosquera, is an Edmond J. Safra Network Fellow at Harvard University and Postdoctoral Fellow of the National University of Cordoba. He is a professor of Ethics and Access to Public Information of the National University of Córdoba and professor of Public Policy at the Catholic University of Cordoba. Key Points Different places in the world have different concepts of corruption. A lot of corruption is created by poorly conceived or implemented laws. Some actions may be legal but should be still be considered institutional corruption. Just trying to catch corrupt individuals doesn’t work; we need to change the rules that incentivize or allow corruption. If you can anticipate corruption you can help prevent it. Rather than immediately reporting corruption, sometimes it’s better to simply steer the conversation another way. Resources Mentioned Mariano Mosquera’s website Harvard articles by Mariano Mosquera Related Episodes How We Do Things Around Here To Get Results, with Kent Rhodes (episode 144) Eight Ways To Use Power For Good (episode 154) Use Power for Good and Not Evil, with Dacher Keltner (episode 254) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Jurgen Appelo: Management 3.0 Jurgen Appelo calls himself a creative networker. Since 2008 Jurgen has penned a popular blog covering the creative economy, agile management, and personal development. He is the author of Management 3.0*, the bestselling agile management text and the proactive follow-up book, Managing for Happiness*. Key Points Not all things work for each company. You must experiment to see what works for your company culture. Incentives should be tangible. Managers should only have to manage the business systems, and the employees should be able to manage themselves. You are learning the most when half your experiments fail. Figure out how to incentivize experimentation, not just successful results. Resources Mentioned Management 3.0: Leading Agile Developers, Developing Agile Leaders* by Jurgen Appelo Managing for Happiness: Games, Tools, and Practices to Motivate Any Team* by Jurgen Appelo That’s Not How We Do It Here!: A Story about How Organizations Rise and Fall–and Can Rise Again* by John Kotter Related Episodes How To Create Joy At Work with Richard Sheridan (episode 122) Start With Why, with Simon Sinek (episode 223) How to Succeed with Leadership and Management, with John Kotter (episode 249) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Terry Lipovski: Underdog Coaching Terry Lipovski is the President of Ubiquity Executive Coaches. He is a leadership coach and workshop facilitator to top organizations around the world include organizations like Schlumberger, Air Canada, and GE. Key Points Being different from colleagues can present a challenge Many people at a disadvantage don’t realize it Some people just need someone who is in their corner Resources Mentioned Ubiquity Executive Coaches Why We Need Diversity Coaching by Terry Lipovski Quotes for Leaders by Terry Lipovski Related Episodes These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) How Women Make Stronger, Smarter Choices, with Therese Huston (episode 255) How to Ask for Career Help, with Larry Braman (episode 269) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Questions John asked about what to do when it’s the leader who is planning to leave the organization. Allison asked about strategies to train the most people with minimal resources. Andrew asked about giving feedback to an entire group of people. Resources Mentioned Transitions: Making Sense of Life’s Changes* by William Bridges First Things First* by Stephen R. Covey, A. Roger Merrill, and Rebecca R. Merrill altMBA reading list 3 Reasons Why Punishing A Team Is A Bad Idea Managing Transitions: Making the Most of Change* by William Bridges and Susan Bridges Related Episodes Giving Positive Feedback to Others (episode 9) Giving Constructive Feedback to Others (episode 10) Three Steps To Soliciting Feedback, with Tom Henschel (episode 107) The Seven Steps You Follow To Delegate Work (episode 117) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Mindy Danna: Adult Development Mindy Danna has over 20 years experience helping individuals and organizations achieve their goals through coaching, organization development, and strategic facilitation. She specializes in workplace communication, influencing skills, sales management, team building, strategic facilitation, and conflict resolution. Key Points The stages of development from Robert Kegan: Impulsive mind (early childhood) Imperial mind (adolescence) Socialized mind (46% of the adult population) Self-Authoring mind (41% of the adult population) Self-Transforming mind There are only modest correlations with age and the adult developmental stages. We can absolutely regress backward into prior stages depending on context and situation. Knowing more about what stage(s) you identify with will help you have more compassion for yourself and for others. Your most practical development plan: Do one thing every day that scares you. Resources Mentioned Invictus movie Immunity to Change: How to Overcome It and Unlock the Potential in Yourself and Your Organization* by Robert Kegan and Lisa Laskow Lahey In Over Our Heads: The Mental Demands of Modern Life* by Robert Kegan Changing on the Job: Developing Leaders for a Complex World* by Jennifer Garvey Berger Cultivating Leadership website Related Episodes The Best Way to Do On-the-Job Training (episode 32) What Every Leader Ought to Know About Sending People to Training (episode 36) How To Get The Most Out Of Training, with Bonni Stachowiak (episode 135) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Muriel Wilkins: Own the Room Muriel is the Managing Partner and Co-Founder of Paravis Partners. She hosts the Coaching Real Leaders podcast, presented by Harvard Business Review. She’s also the co-author, with Amy Su, of Own the Room: Discover Your Signature Voice to Master Your Leadership Presence. Key Points It’s about learning to adapt and learning how you bring your best self forward for the situation at play. Effective leadership presence does two things: (1) it makes an impression through the value it brings to the table and (2) it connects with its stakeholders. A leader who has presence is able to both demonstrate their value in an authentic way that is unique to them while at the same time connect with their stakeholders. Credibility and reliability are two things people look for in every leader. When you walk into a meeting, think about what assumptions you are making, what communication strategies you are going to use, and what kind of energy you’re bringing. Related Episodes The Art of Stage Presence, with James Whittaker (episode 188) The Way to Make New Behaviors Stick, with Marshall Goldsmith (episode 196) How to Find the Right Voice, with Laura Sicola (episode 220) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Judith Glaser: Conversational Intelligence Judith Glaser is an Organizational Anthropologist. She is one of the most pioneering and innovative change agents, consultants, and executive coaches, in the consulting industry and is the world’s leading authority on Conversational Intelligence, Neuro-innovation, and WE-centric Leadership. She is a best-selling author of seven business books including her newest best seller Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results*. Key Points Great conversation leads to great relationships, which leads to great culture. Level I conversations are about resistance Level II conversations are about “wait and see“ Level III conversations are about co-creation When we are threatened by others, cortisol can linger for 26 hours. Children have the same capacity for conversational intelligence that adults do, but only if we have the courage to nurture their growth. Resources Mentioned Conversational Intelligence* by Judith Glaser Conversational Intelligence website Special Note Sadly, Judith passed away in 2018 after a long battle with cancer. You can read about her life’s work at The CreatingWE Institute. Related Episodes How to Listen When Someone is Venting, with Mark Goulston (episode 91) How To Address Difficult Conversations, with Bonni Stachowiak (episode 161) How to Start a Conversation With Anyone, with Mark Sieverkropp (episode 177) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Questions Joshua asked about creating a genuine connection with the team he leads. Warren is wondering what he can do to create a culture where people bring solutions instead of problems. Brian asked about handling an employee who is dominant and intimidating. Mark asked about how to handle degrading comments in the workplace. Warren asked about the best strategies to encourage senior employees to embrace sharing their knowledge with newer employees. Resources Mentioned Analyzing Performance Problems* by Robert F. Mager and Peter Pipe Related Episodes The Best Way to Do On-the-Job Training (episode 32) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) How to Manage Former Peers, with Tom Henschel (episode 257) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Larry Braman: Career Consultant and Coach Larry Braman is the president of Global Career Consulting and Placement and the founder of Career University, live and on demand job landing and career advancing webinars. Key Points It’s essential for us to recognize that the most successful people ask for (and receive) help all the time. Say less initially in your interactions with influencers so that you can meet them where they are as the conversation progresses. When someone offers to help or to make an introduction, take immediate action to follow up. It’s important for us to have both mentors and advocates in our careers. Be memorable in a genuine way by making a human connection to the other party. Resources Mentioned Finding the Career That Fits You* The Ultimate Guide to Using Your Strengths to Get Hired* How to Win Friends and Influence People* by Dale Carnegie Mentors Are Good. Sponsors Are Better by Sylvia Ann Hewlett Larry Braman’s Career Hacks How To Become a Career Coach* Related Episodes How To Get The Most from LinkedIn, with Donna Schilder (episode 101) Your Career Strategy, with Bonni Stachowiak (episode 243) How to Figure Out Your Career, with Scott Anthony Barlow (episode 259) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Nancy Duarte and Patti Sanchez: Ignite Nancy Duarte has created thousands of presentations for the world’s top institutions, including Apple, Cisco, Facebook, GE, Google, TED, and the World Bank. She’s also the author of Resonate*, Slide:ology*, the HBR Guide to Persuasive Presentations*, and co-author of Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols*. Patti Sanchez is a communicator with 25 years of experience leading transformative marketing initiatives for brands and causes, co-author of Illuminate, and Chief Strategy Officer for Duarte, Inc. Key Points Change is the reality for every leader and organization. Empathy for others is key at every stage of the change process — and in all communication. Stories are a powerful tool for teaching. Ceremonies help create buy-in for major transitions. Resources Mentioned Torchbearer Tool Kit Illuminate: Visual executive summary Resonate: Multi-Media Version Slidedocs: Downloadable book and free templates Diagrammer: free presentation diagrams Related Episodes How Storytelling Helps You Lead, with Sandie Morgan (episode 51) The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) How to Steal the Show, with Michael Port (episode 219) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Ron Wallace: Leadership Lessons From a UPS Driver Ron Wallace is the former president of UPS International. During his tenure, he was responsible for operations in more than 200 countries and territories, with more than 60,000 people under his direction. He’s the author of the book, Leadership Lessons From a UPS Driver: Delivering a Culture of We, Not Me*. Key Points By promoting from within, a company’s legacy and culture is seamlessly passed on. Don’t hire people for jobs, hire them for careers. Focus on hiring people when they are young and try to keep them for their entire career. Most CEOs are only good at one or two things, and that’s what they should focus on. Tell your supervisors what your goals are. When you’re in a leadership position, always remember where you came from. Related Episodes Ten Ways to Pick Yourself Up When You’re Beaten Down (episode 85) Three Ways To Reinvent Your Career with Donna Schilder (episode 97) The Secret To Happiness (episode 134) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Lynda Gratton: The 100-Year Life Lynda Gratton is a Professor of Management Practice at London Business School. She has been ranked in the top 15 on The Thinkers50 list of the world’s top 50 business thinkers. She’s the author with Andrew Scott of The 100-Year Life: Living and working in an age of longevity*. Key Points Many more of us, and potentially a majority of our children, will live to be 100 or more Organizations (and society) still tend to frame our lives in three stages: education, work, retirement Transitions now happen more often for us and are less likely to be in lock-step with our peers The problem with transition: the people who know you best don’t want you to change Navigating more transitions in life means that we need to have networks with people who are not like us Truth is essential in leadership Resources Mentioned The 100-Year Life: Living and working in an age of longevity* by Lynda Gratton and Andrew Scott The 100-Year Life website Related Episodes The Surprising Truth About Influencing Others, with Daniel Pink (episode 84) The Way to Make New Behaviors Stick, with Marshall Goldsmith (episode 196) How Superbosses Master the Flow of Talent, with Sydney Finkelstein (episode 236) How to Be a Non-Conformist, with Adam Grant (episode 238) How to Succeed with Leadership and Management, with John Kotter (episode 249) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Key Points Dave asked what advice we would give to our younger selves about leadership. Bill asked about how to balance stern and serious with light and loose. Luiza asked about how to lead volunteers. Jeff asked about influencing change in culture. Elmer asked what he can do with his StrengthsFinder results. Resources Mentioned The Four Agreements: A Practical Guide to Personal Freedom* by Don Miguel Ruiz Working Wardrobes 8 Ways To Influence Without Authority Finding the Career That Fits You What Color is Your Parachute?* by Richard Nelson Bolles Related Episodes The Value of the StrengthsFinder Assessment, with Steve Dosier (episode 89) How to Interpret Your StrengthsFinder Results, with Steve Dosier (episode 90) How To Create Joy At Work, with Richard Sheridan (episode 122) Start With Why, with Simon Sinek (episode 223) How to Figure Out Your Career, with Scott Anthony Barlow (episode 259) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Croft Edwards: CROFT + Company Croft Edwards is a Master Certified Coach who has been serving an array of clients from energy and mining, to forestry and aviation, since 2000. He’s a retired US Army Officer and has over eighteen years in the Army National Guard and Army Reserve. Key Points Much of leaders’ effectiveness has to do with their level of self-mastery. Flow is a combination of physical, mental, and emotional factors. We learn our behaviors from others, and they learn their behaviors from us. Resource Mentioned Flow* by Mihaly Csikszentmihalyi Related Episodes Things Mentally Strong People Don’t Do, with Amy Morin (episode 204) Increase Your Personal Capacity, with Beth Buelow (episode 218) How to Tame Your Inner Critic, with Tara Mohr (episode 232) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Susan Gerke: Teams Expert Susan Gerke is the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world to deliver management, leadership, and team offerings. Susan is co-creator of GO Team, a training suite for organizations to power team performance. Key Points 20% of our workday is spent resolving conflict AIM Frame: What happened? What’s the goal? What options are there to move forward? Solve conflicts outside of email Resources Mentioned GO Team: Powering Team Performance Related Episodes The Four Unique Types of Teams, with Susan Gerke (episode 138) How To Maximize Team Performance, with Susan Gerke (episode 139) How to Create Team Guidelines, with Susan Gerke (episode 192) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Chris Voss: Never Split the Difference Chris Voss is the Founder and CEO of the Black Swan Group and the author of Never Split The Difference: Negotiating As If Your Life Depended On It*. Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. Key Points Compromise is a dirty word. Really smart people often have trouble being negotiators. Negotiation is not just a rational conversation, but brings in the emotion of both parties. A successful negotiation is one where the other party walks away respecting you after the interaction. Beware of anchoring high at the start of a conversation as it may exclude you from an even better outcome. Resources Mentioned Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss* The Dark Side of Emotional Intelligence by Adam Grant Program on Negotiation at Harvard Law School Getting to Yes: Negotiating Agreement Without Giving In* by Roger Fisher and William Ury Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) How to Be a Non-Conformist, with Adam Grant (episode 238) How Women Make Stronger, Smarter Choices, with Therese Huston (episode 255) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Key Points Rachel asked about how to balance performance and people. Mike asked about getting the employees to communicate, engage and work together as a team. Pierre asked about how to prevent the distortion of storytelling. Rasmus asked a follow-up question from a previous episode on our motivation for continuing to move forward. Resources Mentioned Leadership Dilemmas-Grid Solutions* by Robert Blake and Anne McCanse Managerial Grid Model Bonni recommended the author Debra Tannen Radical Hope: A Teaching Manifesto by Kevin Gannon Related Library Episodes The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) How to Transform Your Limitations Into Advantages, with Mark Barden (episode 207) How to Succeed with Leadership and Management, with John Kotter (episode 249) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bob Frisch and Cary Greene: Simple Sabotage For over 30 years, Bob Frisch has worked with Senior Executive Teams and Boards on their most vital strategic and organizational challenges, both as a consultant and a corporate executive. Cary Greene has over 20 years’ experience working with senior executives and boards on challenging and complex strategic issues. They are co-authors with Robert Galford of the book Simple Sabotage: A Modern Field Guide for Detecting and Rooting Out Everyday Behaviors That Undermine Your Workplace*. Key Points When creating a book on how to sabotage an occupying enemy’s industry, the OSS (precursor to the CIA) recommended a list of organizational sabotage techniques. Ironically, these techniques look very similar to common actions we see in our organizations today. Committees Make sure a committee is appropriate for the task. What is the purpose of a committee? Who actually needs to be on a committee? Make sure committees are structured and have an agenda. Make it clear what authority the leader of the committee has. Is the committee being asked to make a recommendation or asked to make a decision? Emails Overusing the CC function in emails creates an overwhelming and unnecessary amount of communication. Remember that sometimes it’s best to just pick up the phone or walk down the hall to communicate with someone. Use the email subject line effectively. Resources Mentioned Simple Sabotage Field Manual (1944) Simple Sabotage: A Modern Field Guide for Detecting and Rooting Out Everyday Behaviors That Undermine Your Workplace* by Robert Galford, Bob Frisch, and Cary Greene Related Library Episodes Communication in a Family Business, with JoAnne Norton (episode 74) How We Do Things Around Here for Results, with Kent Rhodes (episode 144) How to Tame Workplace Incivility, with Sharone Bar-David (episode 210) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Scott Anthony Barlow: Happen to Your Career Scott Anthony Barlow is the Founder of Happen to Your Career. He’s been featured on CNBC, Yahoo, CareerBuilder, Fast Company and Huffington Post and various colleges and universities as a top expert on career happiness. He’s held roles executive roles in human resources, business development, and career coaching. Scott is the host of the Happen to Your Career podcast, featuring the career stories of many successful professionals. His team and him have worked with over 25,000 people to help them stop settling, find their signature strengths, and start doing meaningful work they are enamored with. In this conversation, Scott and I explore common career misconceptions, how framing your career around your strengths is key, and tools and assessments like StrengthsFinder that will support you. Key Points Common career misperceptions: You need to have it all figured out at the start You should focus on getting better at the things you’re not good at It takes a ton of experience to move into the job you want Framing a career around your strengths is key. If you had to work extremely hard to get good at something, it’s probably not a true strength. There are exercises and assessments like StrengthsFinder (also known as CliftonStrengths) that you can participate in to help you gain clarity on the above. Resources Mentioned Finding the Career That Fits You (Scott’s FREE 8-Day Video Course)* The Ultimate Guide to Using Your Strengths to Get Hired* How To Become a Career Coach* Scott interviewing Dave on why your career is not a straight line StrengthsFinder training for individuals and teams* (use code CFL10 for a 10% tuition discount) StrengthsFinder 2.0 Related Episodes The Value of the StrengthsFinder Assessment, with Steve Dosier (episode 89) How to Interpret Your StrengthsFinder and CliftonStrengths Results, with Steve Dosier (episode 90) The Secret To Happiness (episode 134) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Brian Robertson: Holacracy Brian Robertson is the primary developer of Holacracy, which allows leaders to release the reins of personal power and persuasion into a trustworthy and explicit governance process. He co-founded HolacracyOne to support Holacracy’s growth, and he fills and loves a broad variety of the company’s roles. Brian is the author of the book Holacracy: The New Management System for a Rapidly Changing World*. Key Points Holocracy functions like a city; everybody knows the parameters, and they go about their business without constantly having to consult a leader. It replaces the functions of managers with a set of processes. It holds meetings to decide who has authority and is responsible for each project, but not to decide how to do a project. Resources Mentioned Holacracy: The New Management System for a Rapidly Changing World* by Brian Robertson Related Library Episodes The Surprising Truth About Influencing Others, with Daniel Pink (episode 84) How to Delegate Work Effectively (episode 117) New Practices in Organizational Leadership, with David Burkus (episode 253) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Tom Henschel: The Look & Sound of Leadership Tom Henschel of Essential Communications grooms senior leaders and executive teams. An internationally recognized expert in the field of workplace communications and self-presentation, he has helped thousands of leaders achieve excellence through his work as an executive coach and his top-rated podcast, The Look & Sound of Leadership. Key Points There is a certain amount of fear involved in a promotion over peers. The situation has feelings attached to it. People’s reactions will be based on a bell curve, with most people not caring, but with a few being either really happy or really unhappy. What group will you focus on? Don’t take things personally. Have intentional conversations with your former peers to acknowledge that feelings are there and to listen to how they feel. Resources Mentioned The First 90 Days* by Michael Watkins Self-Esteem at Work* by Nathaniel Branden The Six Pillars of Self-Esteem* by Nathaniel Branden The Look & Sound of Leadership podcast Related Episodes Three Steps to Soliciting Feedback, with Tom Henschel (episode 107) How to Handle a Boss Who’s a Jerk, with Tom Henschel (episode 164) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Key Points Phan asked about how to best identify a business partner. Ruben asked for recommendations on 360 assessments. Jaimee asked about how to educate herself on becoming a leader of leaders. Phillip asked how leaders can themselves find the next opportunity, especially without the right experience. Resources Mentioned The Leadership Challenge* by James Kouzes and Barry Posner Leadership Practices Inventory Human Synergistics 42 Rules for Your New Leadership Role* by Pam Fox Rollin Your First 100 Days In a New Executive Job* by Robert Hargrove Related Episodes Five Rules For Your New Leadership Role, with Pam Fox Rollin (episode 98) Promote Yourself Through Intrapreneurship, with Dan Schwabel (episode 163) How to Get Value From Associations, with John Corcoran (episode 209) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Therese Huston: How Women Decide Therese Huston is looking to change the conversation about women as decision-makers. Her book, How Women Decide: What’s True, What’s Not, and What Strategies Spark the Best Choices*, debunks popular negative stereotypes about women as decision-makers. She is also the Founding Director for the Center for Excellence in Teaching and Learning at Seattle University. Key Points When a female leader makes a mistake in a job traditionally held by men, people are much more critical. When women are collaborative, they’re seen as less decisive. Don’t be fooled by someone’s confidence—it could just be a sign they don’t know all the facts. Use the Loopback strategy – think about your situation a year from now, and project what you wish you would have done differently. Strategies to help women in the workplace: Make sure nobody is interrupted when speaking in a meeting. Take designated turns for speaking in meetings. Make it clear that negotiations are expected when discussing salary, office setups, etc. Resources Mentioned Research: We Are Way Harder on Female Leaders Who Make Bad Calls by Therese Huston Thinking, Fast and Slow* by Daniel Kahneman Therese Huston’s website Related Episodes Personality Preferences and Decision-Making (episode 46) How to Tap Into Wisdom, with Barry Schwartz (episode 92) Start With Why, with Simon Sinek (episode 223) How to Tame Your Inner Critic, with Tara Mohr (episode 232) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.