Business of Tech: Daily 10-Minute IT Services Insights

Google has officially confirmed its acquisition of cloud security firm Wiz for a staggering $32 billion, marking the largest deal in the company's history. This strategic move aims to bolster Google Cloud's security and multi-cloud capabilities, especially as the demand for cloud security intensifies. Wiz, founded in 2020, has quickly gained traction, serving nearly half of the Fortune 100 companies and projecting a significant increase in annual recurring revenue. However, the acquisition comes with risks, including potential regulatory scrutiny and a substantial reverse termination fee, reflecting the challenges Google may face in integrating Wiz into its existing cloud infrastructure.In a related development, the Cybersecurity and Infrastructure Security Agency (CISA) is working to contact over 130 former employees after a federal court ruled their layoffs were unlawful. This decision is part of a broader legal challenge against workforce cuts made during the Trump administration. The reinstated employees will receive full pay and benefits while on administrative leave, but the agency has already lost a significant portion of its workforce, raising concerns about its ability to combat cyber threats effectively. The situation highlights the ongoing challenges faced by CISA in maintaining a capable workforce amid increasing cyberattacks.Cloudflare has launched a new threat events platform called Cloudforce One, designed to enhance real-time intelligence on cyberattacks. This platform leverages Cloudflare's extensive global network, which has blocked billions of cyber threats daily. Additionally, Logic Monitor has partnered with Amazon Web Services to facilitate the migration of VMware workloads to AWS, aiming to optimize cloud performance for global enterprises. Meanwhile, RingCentral has introduced several AI features to improve business communications, including a virtual assistant for managing inbound calls and tools for real-time knowledge retrieval.Lastly, a London court held a secret hearing regarding Apple's appeal against a UK government order to create a backdoor in its encrypted cloud storage systems. This case raises significant concerns about government surveillance, encryption, and data privacy, with potential global implications for cloud security and regulatory compliance. Civil rights organizations have criticized the secrecy of the proceedings, emphasizing the importance of strong encryption in protecting individuals from harassment and oppression. The outcome of this case could have far-reaching effects on the balance between security and privacy in the digital age. Four things to know today 00:00 Google’s Biggest Deal Ever: $32B on Wiz to Secure the Cloud. Will It Work?03:25 CISA Scrambles to Contact Wrongfully Laid-Off Employees Amid Cybersecurity Workforce Strain05:27 Cloudflare, AWS, and RingCentral Drop Major Updates07:39 UK Court Holds Secret Hearing on Apple’s Encryption Backdoor Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorshiphttps://www.huntress.com/mspradio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Cisco jobs are becoming more strategic as organizations adapt to new cybersecurity regulations, with 93% of companies modifying their policies to address the personal liability of Chief Information Security Officers (CISOs). A significant shift is noted, with 41% of organizations involving CISOs in board-level decisions. However, the report from Fastly highlights a concerning lack of clarity regarding accountability during cybersecurity incidents, as nearly half of the organizations surveyed are unsure who holds ultimate responsibility. This evolving landscape emphasizes the need for clearer standards from regulators and a culture that promotes better security practices.Cyber attacks targeting third-party vendors are causing unprecedented financial damage, with a report from Resilience indicating that nearly a quarter of cyber insurance claims last year involved material losses due to these breaches. The average cost of a data breach in 2024 was nearly $4.9 million, with some incidents, like the ransomware attack on UnitedHealth, costing billions. As threat actors shift their focus toward larger organizations for higher payouts, the need for improved cybersecurity measures and third-party risk management becomes increasingly critical for businesses.In the realm of communication, Apple is set to enhance security by introducing end-to-end encryption for Rich Communication Services (RCS) messaging between iPhone and Android users. This advancement, supported by the GSM Association, aims to reduce vulnerabilities in cross-platform messaging, which is essential for businesses that rely on secure communication with employees and clients. Meanwhile, Nerdio has raised $500 million in funding, increasing its valuation to over $1 billion, as it continues to optimize cloud infrastructure for organizations using Microsoft’s Azure services.A recent study by McKinsey challenges the notion that returning to the office enhances productivity, revealing that productivity levels are similar across in-person, remote, and hybrid workers. As companies push for full-time office attendance, the report suggests that executives should focus on fostering collaboration and innovation rather than merely enforcing office mandates. Additionally, communication overload is becoming a significant issue for office workers, with many struggling to focus due to constant connectivity. The findings indicate that businesses need to adopt strategic guidance on AI implementation to enhance workplace efficiency and productivity. Four things to know today 00:00 CISO Jobs Just Got Riskier—But More Strategic. Here’s Why It Matters.05:29 No More Green Bubble Risk? Apple Finally Brings Encryption to RCS06:47 Cloud Boom: Nerdio Soars to $1B, Cisco Bets on AI, and Passkeys Get a Makeover10:31 Think Remote Workers Are Slacking? McKinsey’s Latest Study Says Think Again Supported by: https://getflexpoint.com/msp-radio/https://timezest.com/mspradio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Inflation has shown signs of stabilization, with a modest rise in the Consumer Price Index, but consumer confidence is wavering. Recent data indicates a concerning decline in the U.S. consumer outlook, with a significant drop in the sentiment index across various demographics. Despite inflation easing, expectations for future inflation have surged, leading to a cautious approach from the Federal Reserve. This economic uncertainty is influencing IT spending decisions, as businesses prioritize demonstrating ROI and cost efficiency in their technology investments.Small business owners, however, are exhibiting a surprising level of optimism, with surveys indicating high confidence levels despite the chaotic political landscape. Many entrepreneurs are increasingly relying on artificial intelligence to enhance productivity, with a notable percentage planning to adopt AI tools to save time. Yet, challenges remain, such as work-life balance issues and financial concerns, which continue to affect their overall well-being. The disconnect between optimism and actual spending behavior suggests that while small business owners may feel resilient, they are hesitant to make new investments.In the realm of technology, Kaseya has expanded its AI-powered cybersecurity offerings, aiming to enhance customer efficiency and profitability. The company has introduced several new features designed to strengthen security postures against cyber threats. Meanwhile, Zoom and Google are also making significant strides in AI productivity tools, with Zoom launching new features for meeting management and Google transitioning to its new AI platform, Gemini. However, the success of these innovations hinges on whether businesses will embrace these tools and whether they can deliver measurable efficiency gains.The podcast emphasizes the importance of understanding the current economic climate and its impact on IT providers. As businesses navigate uncertainty, there is a growing need for technology solutions that genuinely reduce workload and enhance efficiency. IT providers are encouraged to lead with education and strategy, helping businesses bridge the gap between AI potential and practical execution. The evolving landscape presents both challenges and opportunities for IT service providers, who must adapt to meet the changing demands of their customers. Three things to know today00:00 Inflation Stabilizes, But Confidence Wavers—How IT Providers Can Navigate the Shift06:17 Small Businesses Are Confident, But Will They Spend? IT and Automation Providers Take Note10:29 Kaseya Expands AI-Powered Cybersecurity, While Zoom and Google Bet on AI Productivity—But Will Businesses Buy In? Supported by: https://www.huntress.com/mspradio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Toby Mills, the founder and CEO of Entopy, discusses the transformative role of digital twins in port operations, emphasizing their ability to create digital replicas of real-world systems. These digital twins enable ports to model complex logistics, predict vessel arrival times, and manage resources effectively. By simulating various scenarios, ports can enhance operational efficiency, reduce congestion, and ultimately save significant costs associated with missed port calls and delays.Mills explains that the use of digital twins is particularly crucial in the context of large vessels, which require precise navigation and coordination with pilots and tugboats. The complexity of managing these operations is compounded by the dynamic nature of port logistics, where factors such as weather and resource availability can impact vessel movements. Digital twins help mitigate these challenges by providing real-time data and predictive analytics, allowing ports to optimize their operations and improve service delivery.The conversation also delves into the integration of artificial intelligence, particularly large language models, with digital twin technology. Mills describes how these AI models can serve as intuitive interfaces for users, enabling them to query data and generate insights without needing extensive technical knowledge. This capability not only enhances user experience but also streamlines the reporting process, allowing for more dynamic and responsive decision-making in port management.Ultimately, the discussion highlights the significant potential of digital twins and AI in revolutionizing critical infrastructure sectors, particularly in transportation. By leveraging these technologies, ports can achieve greater operational excellence, meet climate objectives, and adapt to the evolving demands of global logistics. Mills' insights underscore the importance of innovation in enhancing the efficiency and effectiveness of port operations.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The discussion centers around the evolving landscape of artificial intelligence (AI) and its implications for businesses, particularly managed service providers (MSPs). With significant venture capital investments flooding into AI, many companies are emerging without sustainable business models, leading to concerns about market saturation and commoditization. The conversation highlights the importance of finding real product-market fit and the potential for consolidation in the industry as competition intensifies and computing costs decrease.Jason Bystrak and Ryan Morris, both seasoned experts in the IT channel, share insights on how MSPs can navigate this changing environment. They emphasize the need for MSPs to focus on business outcomes and the integration of AI into their service offerings. By leveraging tools like Microsoft Copilot, MSPs can enhance productivity and create new revenue streams through data readiness and AI-driven solutions. The conversation also touches on the importance of training and educating clients to maximize the benefits of AI technologies.As the discussion progresses, the speakers address the challenges faced by smaller MSPs in adapting to the rapid advancements in AI. They caution against relying solely on specific AI models, as the market is still evolving, and emphasize the need for MSPs to build applications that utilize AI effectively. The potential for automation in routine operations is highlighted as a key area for MSPs to explore, allowing them to streamline their processes and focus on higher-value services.Ultimately, the conversation underscores the necessity for MSPs to rethink their strategies in light of AI advancements. By embracing customer success initiatives and restructuring their approach to service delivery, MSPs can position themselves for growth in a competitive landscape. The speakers encourage MSPs to innovate and adapt, ensuring they remain relevant and profitable as the AI market continues to evolve. Forrester article: https://www.forrester.com/blogs/the-graphic-future-of-it-management/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

ServiceNow has announced its acquisition of MoveWorks, an enterprise AI specialist, for $2.85 billion, aiming to enhance its artificial intelligence and automation capabilities. This acquisition is expected to be finalized in the second half of 2025 and will integrate MoveWorks' AI assistant and enterprise search technology into ServiceNow's offerings. Currently, ServiceNow serves nearly 100,000 AI customers and has surpassed $200 million in annual contract revenue for its ProPlus AI offering. MoveWorks has successfully deployed its AI assistant to almost 5 million employees across various organizations, with a high adoption rate among its customers.OpenAI has launched a new suite of tools and APIs designed to help developers create AI-powered agents more efficiently. This includes the Responses API, which integrates features from existing APIs, allowing for web and file search capabilities and task automation. Additionally, Google has released Gemma 3, a powerful AI model that operates on a single graphics processing unit and supports over 35 languages, designed for developers to create AI applications across various devices. Meanwhile, Alibaba has introduced the R1 Omni model, which can read emotions from video, enhancing its computer vision capabilities.The podcast also discusses the regulatory landscape surrounding AI, highlighting OpenAI's lobbying efforts to ease regulations under the Trump administration while California lawmakers push for stricter oversight. This contrast reflects a broader tension between innovation and regulation in the tech industry. The UK Competition Authority has found that the mobile browser duopoly of Apple and Google is stifling innovation, raising concerns about competition and economic growth in the mobile market.Finally, the episode touches on Salesforce's challenges with its new AI product, AgentForce, which aims to automate customer service functions but is struggling to gain traction among clients. Mark Cuban emphasizes that AI should be viewed as a tool rather than a standalone solution, urging entrepreneurs to focus on learning how to effectively use AI. The discussion concludes with insights into the evolving role of IT departments in managing AI agents, which are increasingly taking on responsibilities traditionally held by human resources, raising questions about the future of workforce management and cybersecurity in corporate settings. Three things to know today00:00 ServiceNow Drops Billions on AI—But Will Automation Actually Deliver?05:00 Regulation Tug-of-War: OpenAI Wants Freedom, California Wants Rules, and Google & Apple Just Keep Winning08:17 AI Is a Tool, Not Magic—Salesforce Stumbles, Cuban Sets the Record Straight, and IT Takes Over HR Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Intel has appointed Lip Butan as its new CEO, effective March 18th, following a tumultuous period marked by a 54% drop in share prices and the ousting of former CEO Pat Gelsinger. Butan, a seasoned tech investor and former CEO of Keynes Design Systems, is expected to revitalize Intel's fortunes and navigate its controversial Foundry strategy aimed at expanding manufacturing capabilities. Investors reacted positively to his appointment, with Intel's stock price rising over 11% in after-hours trading. Butan's leadership is seen as crucial for Intel to compete in the semiconductor market, particularly in smartphone and AI chip sectors.In the realm of cybersecurity, SailPoint has expanded its Managed Service Provider program to make identity security solutions more accessible to smaller enterprises, addressing the increasing threats targeting vulnerable identities. This initiative allows businesses to onboard identity security as a fundamental function, focusing on entry-level use cases while providing pathways for future growth. Meanwhile, TeamViewer has launched its first integrated solution with One E, enhancing digital workspace experiences through improved device monitoring and secure remote connectivity.SolarWinds has announced its acquisition of Squadcast, a company specializing in incident response solutions, to bolster its capabilities in managing complex IT environments. This merger aims to streamline incident response and improve operational resilience for IT professionals. Additionally, Verizon Business has introduced a new security service called Trusted Connection, which enhances cybersecurity by implementing continuous verification of access to devices, networks, and cloud applications, addressing the significant risks posed by stolen credentials.A recent study by the Tao Center for Digital Journalism has raised concerns about the reliability of generative AI search tools, revealing that over 60% of citations provided by these tools are incorrect. This highlights the urgent need for better evaluation and citation practices in AI-powered searches. Furthermore, research from Harvard Business Review indicates that while AI can enhance executive decision-making, it requires active human engagement to avoid critical blind spots. The findings suggest that companies must find the right balance between human oversight and AI capabilities to optimize decision-making processes. Four things to know today 00:00 Intel Bets on New CEO Lip-Bu Tan—Will the Foundry Gamble Pay Off?04:47 Big Security Moves: SailPoint, SolarWinds, and Verizon Roll Out New Solutions—Here’s What They Mean07:59 Think AI Search Is Reliable? 60% of Its Citations Are Wrong09:14 AI in the Boardroom? A New Study Says It’s Helping—But Not Without Risks Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Former Trump administration cybersecurity official Sean Planky has been nominated to lead the Cybersecurity and Infrastructure Security Agency (CISA). His nomination comes amid significant layoffs at the agency, where over 100 employees were let go, including key members of the Red Team responsible for simulating cyberattacks. These cuts raise concerns about CISA's ability to maintain cybersecurity amid ongoing federal budget constraints, potentially leading to increased threats in the private sector as federal infrastructure and intelligence sharing weaken.In the realm of artificial intelligence, the General Services Administration (GSA) has introduced a custom chatbot named GSAI to automate various government tasks, coinciding with significant job cuts within the agency. While the chatbot aims to enhance efficiency, internal memos have warned employees against inputting sensitive information. This trend reflects a broader movement in the federal government towards tech-driven workforce reductions, raising questions about data privacy and the reliability of AI tools in government operations.Utah has made headlines by passing legislation requiring App Store operators to verify the ages of users and obtain parental consent for minors downloading apps. This law, aimed at enhancing online safety for children, has garnered support from major tech companies but has also faced criticism regarding potential infringements on privacy rights. The Supreme Court is expected to examine age verification issues, particularly concerning adult content websites, highlighting the ongoing debate over online safety regulations.The podcast also discusses the competitive landscape of AI, with Google reporting continued growth in search queries despite the rise of ChatGPT. New benchmarks have been developed to measure the honesty of AI models, revealing that larger models do not necessarily correlate with higher honesty rates. As companies like Microsoft and Amazon introduce advanced AI tools, the implications for businesses are significant, emphasizing the need for oversight and governance in AI deployment to mitigate risks associated with inaccuracies and compliance issues. Three things to know today00:00 Cybersecurity Jobs Cut, AI Hired, and Kids Get ID’d—Welcome to the Future of Tech Policy05:45 ChatGPT Isn’t Killing Google Search—And AI Lies More Than You’d Think08:27 Microsoft and OpenAI: A Rocky Relationship, While AI Prices Tumble Supported by: https://getflexpoint.com/msp-radio/ Event: https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The latest jobs report indicates a softening labor market, with the U.S. economy adding only 151,000 jobs in February and an uptick in the unemployment rate to 4.1%. This decline is particularly evident in small businesses, which shed 12,000 jobs, signaling economic stress in this sector. The IT job market is also showing mixed signals, with a rise in unemployment to 3.3% despite an increase in job postings. Economic uncertainties, including inflation and stock market fluctuations, are contributing to hiring slowdowns, while demand for artificial intelligence skills continues to rise.IT spending is projected to increase by nearly 10% this year, reaching approximately $5.6 trillion, with IT services expected to grow by 9% to $1.73 trillion. However, budget constraints are a significant concern for IT professionals, with many struggling to justify expenses to upper management. A survey reveals that 43% of IT professionals anticipate budget constraints will remain a challenge throughout the year, particularly in critical areas like cybersecurity. Additionally, skills shortages are cited as a major concern, impacting the ability of firms to expand.ConnectWise has announced the addition of free security and backup solutions to its Ozzio platform, enhancing its offerings for managed service providers. The integration aims to empower over 100,000 active endpoints with improved security and backup capabilities. Meanwhile, Apple has delayed the rollout of upgraded Siri features, raising questions about the company's AI strategy and the potential risk of falling behind competitors in the rapidly evolving AI landscape.As the tech industry navigates these challenges, the importance of addressing technical issues and investing in employee development becomes increasingly clear. The average IT worker faces significant productivity losses due to recurring tech problems, costing employers an average of $7,800 annually. Companies must focus on providing ROI-driven services and retaining skilled employees to thrive in a competitive market, while also adapting to the evolving demands of technology and the workforce. Four things to know today00:00 Tech Jobs Shrink, Small Businesses Cut Workers—How IT Spending Will Be Affected05:05 IT Services in 2025: AI’s Rise, Budget Struggles, and the $7,800 Productivity Problem09:17 ConnectWise Adds Free Security & Backup—But There's More to the Story12:13 Siri’s Makeover Takes a Detour—Why Apple Is Holding Back Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dr. Alex Hubline, President of Culture and Innovation at Netsurit, discusses the transformative role of artificial intelligence (AI) in managed service providers (MSPs). He emphasizes the importance of a strong company culture that prioritizes both employee and customer dreams, which is exemplified through their unique "dreams program." This program aims to align the aspirations of the workforce with the goals of the customers, fostering a collaborative environment that drives innovation. Hubline believes that many companies fail to live up to their cultural values, but at Netseret, they actively work to integrate these values into their operations.The conversation shifts to the concept of "innovation as a service," which Netseret offers through their subscription-based service called Innovate X. This service leverages advanced automation and AI technologies to help small and medium businesses innovate and improve productivity. Hubline explains that the cost of bespoke development has historically been prohibitive for these businesses, but advancements in AI are making it more accessible. By focusing on return on investment (ROI), Netseret ensures that their innovations deliver tangible financial benefits to their clients.Hubline shares specific use cases of AI applications, such as a virtual sales assistant for a product distributor facing challenges in hiring and training sales personnel. This AI solution not only assists salespeople but also interacts directly with customers, providing complex product information and suggestive selling. Another example involves automating the classification of incoming records, significantly reducing the need for human intervention in a previously labor-intensive process. These examples illustrate how AI can eliminate repetitive tasks and enhance capabilities for businesses.Finally, Hubline addresses the balance between innovation and organizational stability. He believes that fostering a culture of innovation can lead to more effective results without disrupting service delivery. By prioritizing use cases that align with business impact and maintaining a hyper-iterative development cycle, Netseret can quickly adapt to customer needs. This approach not only enhances productivity but also bridges the gap between technology and business, allowing for a more seamless integration of innovative solutions.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Agentic AI is emerging as a transformative technology that builds upon the advancements of large language models (LLMs). Unlike traditional conversational AI, which primarily provides answers to user queries, agentic AI takes it a step further by enabling autonomous actions based on those answers. This capability allows businesses to automate processes with greater precision and speed, effectively acting as human agents. The conversation delves into the implications of this technology, particularly the balance between leveraging its capabilities and managing the risks associated with confidently incorrect information.The discussion highlights the importance of accountability in decision-making processes. While traditional AI systems can provide answers that may be wrong, the shift to fully autonomous decision-making raises concerns about who is responsible for those decisions. The approach suggested involves automating only low-risk tasks where confidence in the AI's output is high, while still allowing human oversight for more complex or critical decisions. This careful balance is crucial to mitigate potential business risks associated with erroneous automated actions.Several use cases for agentic AI are explored, showcasing its potential across various sectors. In marketing, for instance, an agent can streamline the home-buying process by filtering properties based on user preferences before human involvement is necessary. In the financial sector, autonomous agents can manage loan collections by reaching out to customers through their preferred communication channels, thereby increasing efficiency and reducing the need for human intervention. These examples illustrate how agentic AI can enhance customer experiences while also improving operational efficiency.To successfully implement agentic AI, businesses must prepare their backend systems and data. This includes ensuring that APIs are available for order and inventory systems, as well as limiting the data accessible to the AI to mitigate risks. Additionally, businesses need to establish analytics to monitor the performance of these autonomous agents, ensuring that they meet customer satisfaction and operational goals. By addressing these foundational elements, organizations can effectively harness the power of agentic AI while minimizing potential pitfalls.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Intel has made significant strides in the tech industry by launching its next-generation AI chips, the Core Ultra Series 2 processors, designed specifically for commercial artificial intelligence applications. Built on the Arrow Lake architecture, these processors promise a 30% reduction in power usage compared to their predecessors, catering to the growing demand for efficiency in AI workloads. Additionally, a federal judge dismissed a shareholder lawsuit against Intel, which had accused the company of misleading investors about its foundry business. This legal victory alleviates some immediate uncertainties for Intel, although the company still faces ongoing challenges in a competitive market dominated by TSMC and Samsung.Apple is currently embroiled in a legal battle with the UK government over an order that demands access to encrypted iCloud files. The company has appealed to the Investigatory Powers Tribunal, which may hear the case soon. In response to the order, Apple has paused its Advanced Data Protection Service in the UK, raising concerns about user privacy and security. Meanwhile, the Trump administration is planning to revamp a $42.5 billion internet program aimed at connecting rural Americans to high-speed internet, potentially favoring satellite companies like Starlink over traditional fiber-optic networks.In the realm of managed service providers (MSPs) and small to mid-sized businesses (SMBs), several tech upgrades have been announced. GoTo has introduced AI-powered security and translation features for its LogMeIn rescue platform, enhancing customer support capabilities. Adigy has launched Adigy Assist, a tool designed to streamline Mac deployments, while One Password has improved password accessibility based on user location. Additionally, a new Swedish startup, Big Audience Machine, is set to launch an AI-driven content marketing platform tailored for smaller enterprises, allowing them to compete more effectively in the digital landscape.The podcast also discusses a shift in the use of artificial intelligence, with companies increasingly opting for multiple AI models rather than relying on a single solution. This trend reflects a growing understanding of the diverse capabilities required for various tasks. Notably, McDonald's is upgrading its restaurants with AI technology to improve order accuracy and customer experience, while the Xbox Kinect continues to find innovative applications beyond gaming, demonstrating the lasting impact of technology in creative fields. As the market evolves, businesses must adapt to these changes and explore new opportunities for growth and efficiency. Four things to know today 00:00 Intel Scores Legal Win, Launches Next-Gen AI Chips: Is the Tech Giant Finally Getting Back on Track?03:34 Apple vs. the UK, Satellite Broadband Heats Up, and Tariffs Stick Around—Tech Drama You Didn’t Know You Needed07:00 From GoTo’s Real-Time Translation and Security Enhancements to Reddit’s Community Tools—How MSPs and SMBs Can Leverage These New Tech Upgrades10:04 Companies No Longer Trusting ‘One AI to Rule Them All’—Here’s Why Shortwave, McDonald’s, and Xbox Kinect Matter Supported by: https://syncromsp.com/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Employees are increasingly using artificial intelligence (AI) tools without the oversight of their IT departments, leading to significant security risks for organizations. A report by LayerX reveals that 89% of enterprise AI usage occurs outside IT visibility, with many employees accessing these tools through personal accounts. This lack of oversight raises concerns about data leakage, as corporate data is frequently pasted into AI applications. Additionally, a report by WalkMe highlights a disconnect between business leaders and employees regarding AI adoption, with many employees feeling inadequately trained and only a quarter noticing efficiency improvements.The findings underscore a dual crisis of visibility and adoption in AI technology. Organizations may invest in AI solutions, but the gap between employee usage and IT oversight creates risks of data leaks and compliance failures. Providers have an opportunity to help organizations regain control through better governance models and security policies. Furthermore, the report indicates that many employees are not ready to utilize AI effectively, leading to wasted potential and significant financial losses.Recent announcements from major tech companies highlight the growing integration of AI into business processes. Salesforce has launched AgentExchange, a marketplace for digital labor solutions, while Microsoft is set to release new software agents for its Dynamics 365 and Microsoft 365 platforms. These developments point to a strategic move towards automating business functions and improving efficiency. Additionally, Microsoft's Dragon Copilot aims to streamline administrative tasks in healthcare, showcasing the potential for AI to enhance productivity in specific industries.The podcast also discusses advancements in AI models, including OpenAI's GPT-4.5 and Microsoft's new local AI models, which democratize access to powerful machine learning capabilities. The collaboration between Snowflake and Microsoft aims to address data governance and security challenges in deploying generative AI. Meanwhile, Anthropic's recent funding success raises questions about the sustainability of AI valuations. The episode concludes with a look at the impressive realism of AI voices developed by Sesame and the anticipated upgrades to Apple's Siri, emphasizing the ongoing evolution of AI technology and its implications for businesses. Four things to know today00:00 Employees Secretly Chatting with AI Behind IT’s Back Salesforce Opens AI Marketplace, Microsoft Sends Digital Helpers to Work; MSPs, Time to Get 05:48 Those Bots on the Payroll!09:28 AI Hits Home as Microsoft and Snowflake Empower Local Models; Meanwhile, Anthropic Bags Billions—But Is the AI Bubble Ready to Pop?13:24 AI Voices Get So Real Users Catch Feelings—Apple Promises Siri’s Glow-Up, but Don’t Hold Your Breath Until 2027 Supported by: https://timezest.com/mspradio/https://www.huntress.com/mspradio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The rise of IT generalists is becoming increasingly significant as the industry grapples with a growing talent gap. A recent report by Auvik reveals that a staggering 78% of IT professionals feel that work-related stressors hinder their ability to improve their skills, with 60% experiencing burnout. As baby boomers retire at an accelerated pace, the workload is shifting to senior employees, intensifying stress and workload issues. The report highlights the necessity for IT professionals to possess a broad range of knowledge across various IT functions, emphasizing the integration of artificial intelligence and automation to alleviate these challenges.Managed service providers (MSPs) are facing heightened security demands, yet there are concerns about whether clients are allocating their budgets effectively. A series of market reports indicate that organizations are managing an average of 45 cybersecurity tools, which calls for a streamlined approach to security controls. The landscape of cybersecurity is evolving, with a notable shift towards generative AI and the need for comprehensive strategies for machine identity and access management. MSPs are encouraged to help clients prioritize security investments based on risk rather than simply increasing spending.Recent product announcements from companies like Scion AG, Huntress, and Cisco reflect the industry's response to these challenges. Scion AG has launched Scion Guard360, a cybersecurity solution aimed at small and medium-sized enterprises, while Huntress introduced a sensitive data mode to aid compliance with the Cybersecurity Maturity Model Certification. Cisco's Meraki for Government solution has achieved FedRAMP authorization, underscoring the importance of compliance in enhancing security for federal agencies. These developments highlight the trend towards automation and AI-driven solutions in the security sector.The backlash against Broadcom's acquisition of VMware is resulting in significant financial gains for competitors like Nutanix and Scale Computing. Nutanix reported a 16% revenue increase, driven by customers seeking alternatives to VMware, while Scale Computing experienced a remarkable 400% growth in enterprise demand. This shift in buying behavior indicates that organizations are actively looking for new solutions, presenting an opportunity for IT consultants to guide clients through the migration process. As the market evolves, understanding alternatives to VMware could provide a competitive advantage for service providers. Four things to know today00:00 IT Generalists on the Rise: Auvik Report Highlights Burnout, Skills Gaps, and AI’s Role04:32 MSPs Face Rising Security Demand—But Are Clients Spending in the Right Places? 08:51 Huntress, Cisco, and Cyan AG Roll Out New Security Features—Here’s Why It Matters11:14 Big Wins for Nutanix and Scale Computing as VMware Customers Make Their Move Supported by: https://syncromsp.com/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

U.S. Cyber Command has been ordered to halt all planning against Russia, marking a significant shift in the country's cyber policy. This decision, directed by Defense Secretary Pete Hedgeset, comes as the focus of U.S. cybersecurity efforts pivots away from Russia and towards threats from China and other adversaries. Reports indicate that this change has raised concerns about potential vulnerabilities, especially as Russian cybercriminal groups remain active. The Cybersecurity and Infrastructure Security Agency (CISA) has denied claims that it is reducing its focus on Russian threats, asserting its commitment to defending against all cyber threats to U.S. critical infrastructure.The podcast also discusses the challenges faced by IT service providers in retaining new talent. A recent report highlights that employees with one to three years of experience have a significantly higher churn rate compared to their more experienced counterparts. This situation underscores the need for managed service providers (MSPs) to enhance their onboarding processes, career progression paths, and workplace culture to improve employee retention. Additionally, the limited role of remote work in the industry suggests that MSPs must compete on factors beyond salary, such as workplace environment and benefits.Furthermore, the episode touches on the financial performance of Enable, a key player in the MSP software market. Despite reporting a year-over-year revenue growth of 7% and transitioning a significant portion of its revenue to annual contracts, Enable's stock price plummeted by over 25% following its earnings call. Analysts have adjusted their price targets downward, indicating a lack of confidence in the market for MSP-focused software companies. This trend suggests that the dream of an IPO resurgence for such companies may be fading, with a shift towards private equity consolidation becoming more prevalent.Finally, the podcast emphasizes the importance of resilience, vendor risk management, and strategic alignment for MSPs in light of these market dynamics. As the landscape evolves, providers are encouraged to focus on enhancing their cybersecurity offerings and adapting to regulatory changes. The episode concludes with a reminder for MSPs to be proactive in their approach to business, as the days of passive compliance are over, and security and regulation are becoming critical factors in the IT services industry. Three things to know today 00:00 U.S. Cyber Policy Shifts—Providers May Need to Step Up as Government Focus Changes05:27 IT Service Providers Are Hiring—But Can They Keep Their New Talent?08:25 MSP IPOs? The Market Says No—N-able’s Stock Drop Tells the Story Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://getflexpoint.com/msp-radio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The IT professional services market is experiencing significant growth, projected to reach nearly $2 trillion by 2032, driven by increasing demand for cloud computing, artificial intelligence, and automation. While the project-oriented services segment currently dominates the market, the information technology outsourcing services segment is expected to grow the fastest, with an annual growth rate exceeding 10%. North America leads the market share, but Europe is also poised for rapid growth due to digital transformation initiatives. However, economic uncertainties, including tariffs and budget constraints, may pose challenges for IT providers.Concerns about the U.S. economic outlook are rising, particularly with fluctuating tariffs affecting business decisions. Recent data indicates a surge in jobless claims, which could lead to cautious spending among federal employees and contractors. Despite this, small business owners are showing increased confidence, with a majority optimistic about their business outlook for 2025. However, inflation remains a significant concern, prompting many to adjust their spending plans and raise prices to maintain profitability.The commercial real estate market is struggling, with office building values declining significantly and vacancy rates reaching nearly 20%. This decline could impact IT providers that rely on clients in the real estate sector, as businesses may delay office-related decisions until 2027. Meanwhile, Microsoft is continuing its investment in data centers, despite reports of potential decreases in demand for generative AI, indicating a focus on hybrid work solutions and cloud cost management.In the personal computer market, sales are projected to face challenges, with a modest increase expected in 2025. While consumer demand remains weak, commercial PC sales are anticipated to grow, driven by large contracts and migration to Windows 11. Companies like HP and Dell are seeing growth in their commercial segments, particularly in AI-driven infrastructure, suggesting a shift in focus from traditional PC sales to more advanced technology solutions. As the market evolves, IT providers should consider alternatives like desktop as a service to adapt to changing consumer needs. Three things to know today00:00 IT Services Are Booming, but Will Tariffs and Budgets Slow the Party?05:19 MSPs: If Your Customers Depend on Real Estate, You Might Have a Problem07:28 Who Still Buys PCs? Not Consumers—HP and Dell See Growth in AI and Business Sales Supported by: https://syncromsp.com/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

David Gandini, CEO of SOBRsafe, discusses innovative alcohol detection technology designed for workplace safety and behavioral health. The company offers two primary devices: the SOBRCheck, a stationary device that uses biometric identification to detect alcohol presence through skin vapor, and the SOBRSure, a wearable band that pairs with a smartphone to monitor alcohol levels discreetly. These devices aim to enhance safety in environments like oil and gas facilities while also supporting individuals with alcohol use disorders by providing real-time data to clinicians.The SOBRCheck device allows employees to check in and out throughout the day, ensuring they are alcohol-free before entering the workplace. The data collected is de-identified, meaning it does not store personal information, thus addressing privacy concerns. The SoberSure band serves a different purpose, focusing on continuous monitoring for individuals in behavioral health settings, allowing clinicians to track their patients' alcohol consumption discreetly and effectively.Gandini emphasizes the importance of leveraging artificial intelligence and machine learning to improve the accuracy of alcohol detection. By normalizing individual baselines based on physiological and environmental factors, the technology aims to reduce false positives, particularly in challenging environments like oil fields where ethanol emissions may interfere with readings. This advancement is still in its early stages, but it represents a significant step toward more reliable monitoring solutions.Looking ahead, Gandini highlights the potential for integrating this technology with insurance companies to offer discounts for verified sobriety and exploring in-vehicle applications for alcohol detection. The company is also expanding its reach internationally, with ongoing efforts in Australia and New Zealand. Overall, SOBRsafe is positioned to make a substantial impact on workplace safety and behavioral health management through its innovative approach to alcohol detection.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

OpenAI has launched GPT 4.5, its latest language model, which is touted as the largest and most knowledgeable to date. The model, codenamed Orion, boasts improvements in user experience, including fewer hallucinations and enhanced emotional intelligence. It has demonstrated superior performance in various benchmarks, particularly in professional and creative queries. Despite the excitement surrounding its release, a recent Pew Research study reveals that a significant majority of American workers—around 80%—do not use AI in their jobs and express skepticism about its benefits. This presents a unique opportunity for IT service providers to bridge the gap in AI education and training.The podcast also discusses a report from OpenVault indicating a dramatic increase in internet subscribers in the U.S. who use over one terabyte of data monthly, now comprising 24.3% of all subscribers. This surge, a 232% increase since 2019, reflects changing user behaviors and a growing demand for managed network services and cloud optimization. As data consumption continues to rise, the broadband industry is adapting to meet these needs, emphasizing the importance of addressing bandwidth challenges and security risks.In a significant shift, Microsoft has announced the shutdown of Skype on May 5, 2025, as it consolidates its communication services under Teams. Once a dominant platform with 300 million users, Skype has seen a decline to just 36 million daily users. Microsoft’s focus on Teams, which has experienced a four-fold increase in consumer calling minutes, signals a strategic pivot towards a unified communications platform. This transition presents challenges for organizations that relied on Skype, necessitating data export and compliance solutions.Lastly, the podcast explores the evolving landscape of online communities, highlighting a study that shows traditional social media platforms are losing consumer trust. Many users are seeking smaller, purpose-driven communities that prioritize authenticity and meaningful interactions. Additionally, a contrarian view on the generative AI industry raises concerns about its financial sustainability, with significant losses reported by major players like OpenAI. The discussion concludes with insights on the transformative impact of AI on education, advocating for a shift towards deeper engagement with writing and learning. Four things to know today00:00 GPT-4.5 Is Here—But Do Most Workers Even Care About AI?03:45 One Terabyte and Beyond: The Internet’s Data Boom Reshapes Business Priorities05:15 Goodbye, Skype—Hello, Teams: Microsoft Consolidates Communication Under One Platform06:57 The Internet Is Changing—Smaller Communities, AI Struggles, and a Rethink on Education Supported by: https://syncromsp.com/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

NVIDIA has reported impressive fourth-quarter earnings, with a revenue of $39.3 billion, marking a 78% increase from the previous year. The company's net income also surged to $22.1 billion, reflecting an 80% year-over-year growth, driven by strong demand for its latest GPU architecture, Blackwell. Despite these positive results, NVIDIA's stock experienced fluctuations in after-hours trading due to a decline in gross margins linked to a transition to more complex systems. In contrast, Salesforce has forecasted disappointing revenue for fiscal 2026, projecting figures below Wall Street expectations, primarily due to slower adoption of its AgentForce platform.The challenges faced by Salesforce highlight the broader issue of AI monetization, as businesses remain hesitant to invest in generative AI technologies without clear, tangible returns on investment. This cautious spending trend is exacerbated by high interest rates and economic uncertainty, indicating that many enterprises are still in a wait-and-see mode regarding AI adoption. The struggles of a major player like Salesforce serve as a cautionary tale, emphasizing that AI hype alone is insufficient to drive sales; clients are demanding proof of effectiveness.In the realm of cybersecurity, Enable has committed to achieving Cybersecurity Maturity Model Certification 2.0 readiness for its nCentral platform by the second half of 2025, while Kaseya has partnered with SafeLogic to enhance its encryption capabilities. Acronis has launched a new security and compliance platform aimed at protecting Microsoft 365 environments for managed service providers. Additionally, Amazon has introduced Alexa Plus, a generative AI-powered upgrade to its virtual assistant, aiming to enhance user experience and expand its capabilities.Private equity firms have acquired a majority stake in Ignite, a cloud content collaboration company, signaling a potential shift in the competitive landscape for managed service providers. As Ignite seeks to expand its market presence, MSPs may face increased competition but also new opportunities for partnerships. The episode concludes with a discussion on the importance of scalable, proactive security-first device management strategies, particularly in light of the growing threat posed by unmanaged devices in the workplace. Organizations are urged to adopt automation-first solutions to enhance their security posture and prepare for the future of IT operations. Four things to know today 00:00 Nvidia Wins Big on AI, But Salesforce’s Struggles Show the Hype Isn’t Enough03:40 Kaseya, N-Able, and Acronis Ramp Up Security—MSPs Must Track Certification Progress07:04 Egnyte Gets a Private Equity Boost—Will MSPs Benefit or Face More Competition?08:47 From Unmanaged Chaos to AI-Controlled Security—The Future of Endpoint Protection Supported by: https://getflexpoint.com/msp-radio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Ninja One has secured $500 million in Series C funding, raising its valuation to $5 billion. This investment will enhance its capabilities in autonomous endpoint management, patching, and vulnerability remediation, while also facilitating the acquisition of DropSuite, a SaaS backup and data protection firm. Despite this growth, Ninja One faces criticism for lacking a robust cybersecurity strategy, which could hinder its competitiveness against rivals like Kaseya and ConnectWise. The absence of integrated security solutions means that managed service providers (MSPs) using Ninja One must seek additional security measures independently, potentially limiting their market appeal.Zoom Communications has issued disappointing revenue forecasts, indicating a decline in demand for video conferencing as companies shift back to in-office work. The company anticipates revenues below Wall Street estimates, reflecting a post-pandemic reality that is less favorable than the boom experienced during the pandemic. Although Zoom has integrated artificial intelligence into its tools, these enhancements have not yet proven effective in driving user adoption or revenue growth, suggesting that AI features may not be sufficient to differentiate the platform in a competitive market.In Europe, significant strides are being made in artificial intelligence, highlighted by the launch of the Open Euro LLM project aimed at developing open-source language models for all EU languages. This initiative, co-led by computational linguists, has a budget of €37.4 million and aims to preserve linguistic and cultural diversity. Additionally, the EU has introduced the Invest AI initiative, which seeks to mobilize €2 billion for AI investments, including the establishment of AI gigafactories. These efforts reflect Europe's commitment to enhancing its AI capabilities and reducing reliance on non-European technology providers.The Cybersecurity Maturity Model Certification (CMMC) is becoming increasingly important for MSPs looking to secure government contracts. While certification is not yet mandatory, companies are encouraged to pursue it to remain competitive in the market. The recent update from Sentinel Blue highlights the significance of CMMC Level 2 certification, as it demonstrates a commitment to cybersecurity standards. As the landscape evolves, MSPs without certification may find it challenging to compete, making it essential for them to consider obtaining this credential to attract higher-quality clients and enhance their market position. Four things to know today00:00 As NinjaOne Raises $500M, Its Cybersecurity Strategy Remains Unclear02:52 Zoom’s Pandemic High Fades—AI Can’t Save It Yet04:57 Europe’s AI Push Gains Momentum—But Will Regulation Be Its Strength or Weakness?08:16 MSPs Without CMMC Certification Risk Losing Government Business—Here’s Why Supported by: https://getflexpoint.com/msp-radio/ https://www.huntress.com/mspradio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI adoption is accelerating rapidly, with notable advancements in technology and a growing user base. Recent reports indicate that the costs associated with AI have plummeted, making it more accessible for businesses and individuals. A survey revealed that 39% of the U.S. population were monthly users of AI by August 2024, surpassing early adoption rates of personal computers and the Internet. Despite this growth, many businesses remain hesitant to fully embrace AI due to concerns about accuracy and security, with 82% of respondents in a recent survey either experimenting with AI or not considering it at all.The New York Times has begun integrating AI tools into its newsroom, utilizing a new tool named Echo to assist with editing and summarizing articles. This initiative highlights how AI is being used to augment rather than replace human jobs, as journalists will oversee the final output. Other companies, like Anthropic and Google, are also launching new AI models and tools aimed at enhancing productivity in coding and research. However, the market is still grappling with the challenge of ensuring AI reliability and usability, as businesses seek practical applications for these technologies.Microsoft is testing a free version of its Office applications that includes advertisements, marking a shift in its monetization strategy. This ad-supported model aims to attract users who may not subscribe to Microsoft 365, particularly in price-sensitive markets. The requirement to store documents on OneDrive reinforces Microsoft's push towards a cloud-driven ecosystem. This strategy could potentially increase user dependency on Microsoft services, although it raises concerns about user experience and the implications of ad-filled workspaces.Apple is set to launch a new partner program to enhance collaboration with businesses in various sectors, including education. This initiative aims to support partner growth through training and resources, reflecting Apple's ongoing commitment to expanding its market presence. With a record number of products deployed globally, Apple is looking to leverage its success in the tech industry. However, the long-term effectiveness of these strategies remains to be seen, as the tech landscape continues to evolve rapidly. Four things to know today 00:00 AI’s Real Hurdle? Not Cost, But Security and Adoption 04:11 Claude 3.7, Gemini Code Assist, and Deep Research: AI’s Free Tools Push Continues08:32 Microsoft’s Free Office Test: Smart Move or Ad-Filled Trap?10:20 Apple Bets on Partners Again—New Program Targets Business and Education Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Apple has decided to remove its advanced data protection tool in the United Kingdom following a government request for access to user data. This tool, which provided end-to-end encryption for sensitive items like photos and documents, is now unavailable to new users, and existing users will lose access soon. The move has drawn criticism from privacy advocates who view it as a significant threat to individual privacy and online security. Experts warn that this could set a precedent for other governments to demand similar concessions from tech companies, potentially exposing sensitive data to breaches and overreach.In the tech sector, CEO confidence has surged to its highest level in three years, according to a recent survey. Despite this optimism, many executives express concerns about geopolitical instability and its potential impact on their businesses. Additionally, a notable decline in the percentage of CEOs planning to expand their workforce indicates a cautious approach to investment and growth, even amidst a recovering sentiment. This cautious outlook raises questions about whether increased CEO confidence will translate into higher spending on technology and digital transformation.The cloud computing sector has seen a remarkable increase in merger and acquisition activity, with cloud-related deals totaling $61 billion last year, marking a 221% growth compared to the previous year. This surge in demand for cloud services has contributed to a broader increase in global deal value, despite challenges such as inflation and high interest rates. Notable transactions include Blackstone's acquisition of Airtrunk for $16 billion and IBM's purchase of HashiCorp for $6.4 billion, highlighting the ongoing trend of consolidation in the tech industry.Ingram Micro has merged its Small and Medium Business Alliance and Trust-X Alliance partner communities under the Trust-X Alliance brand, aiming to enhance collaboration and technical expertise among its members. While this merger could provide more resources and support for partners, there are concerns that smaller businesses may feel excluded from the elite program. The consolidation of budgets raises questions about whether this will lead to innovative ideas or simply cost savings for Ingram, emphasizing the need for ongoing observation of the impact on smaller managed service providers. Three things to know today00:00 Big Moves in Tech: CEOs Feel Optimistic, Cloud M&A Hits $61B, and Cybersecurity Jobs Vanish04:44 Apple Removes Encryption in the UK—Is This Just the Beginning?06:13 No More Text Code Logins—Google Moves Gmail to QR-Based Security07:25 Ingram Micro Merges Partner Groups—More Expertise, but at What Cost? Supported by: https://www.huntress.com/mspradio/https://timezest.com/mspradio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

James D. Wilton, an expert in SaaS pricing strategies, discusses the evolving landscape of pricing models in the software-as-a-service industry. He emphasizes that while SaaS pricing and subscription pricing may differ in execution, the underlying principles remain consistent. Key considerations include understanding the value of the offering, scaling prices according to customer needs, and creating various pricing options. Wilton highlights the importance of recognizing how these strategies can also apply to service-based businesses, suggesting that the two domains share common ground. A significant focus of the conversation is on disruptive pricing models, particularly outcome-based pricing. This approach charges customers based on the value created rather than traditional metrics like the number of seats or hours worked. While outcome-based pricing is seen as the ideal model, it presents practical challenges, such as establishing clear metrics for success and ensuring that customers attribute value to the vendor's contributions. Wilton notes that despite these challenges, the potential for aligning pricing with customer outcomes makes it an attractive option for service providers. Wilton also explores the concept of viewing service providers as incubators for their clients, where the goal is to foster growth and deliver business outcomes. This perspective raises questions about how to fairly charge for the value created over time, especially when the initial investment leads to ongoing benefits for the customer. The discussion emphasizes the need for data-driven approaches to pricing strategies, allowing service providers to understand customer willingness to pay and differentiate their offerings effectively. Finally, the conversation touches on the importance of packaging services to cater to different customer segments, including price-sensitive clients. By creating tiered offerings, service providers can present clear choices that help customers evaluate the value they receive at various price points. This strategy not only aids in capturing value but also protects against price-driven negotiations. Wilton concludes by stressing that effective pricing strategies require a deep understanding of customer needs and a willingness to adapt to market dynamics.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode delves into the impact of artificial intelligence (AI) on cybersecurity, particularly focusing on the rise of AI-driven phishing attacks. Bryant G. Tow, Chief Security Officer at LeapFrog Services, discusses how cybercriminals are leveraging generative AI to create more convincing phishing schemes, which can lead to identity theft. Despite the advancements in attack methods, Tao emphasizes that the fundamental defenses against these threats remain unchanged. He highlights the importance of understanding the evolving landscape of cyber threats and the necessity for organizations to adapt their security measures accordingly. Tow elaborates on the concept of an "arms race" in cybersecurity, where defenders must continuously improve their strategies to keep pace with increasingly sophisticated attacks. He points out that while phishing remains a common entry point for cyber threats, the use of AI is transforming these attacks into more personalized and effective schemes. The conversation shifts to the implications of deepfake technology, which can create realistic impersonations of individuals, further complicating the security landscape. Tao warns that the ability to produce convincing deepfake videos and audio can lead to significant risks for organizations. The discussion also touches on the challenges of insider threats, particularly when employees intentionally disregard security policies. Tao stresses the importance of establishing clear acceptable use policies and implementing a zero-trust framework to mitigate these risks. He notes that most insider threats are accidental, but organizations must be prepared to address malicious actions as well. Effective governance, training, and monitoring are essential components in managing insider threats and ensuring compliance with security protocols. Finally, the episode highlights the evolving role of government agencies like the Cybersecurity and Infrastructure Security Agency (CISA) in addressing cybersecurity challenges. Tow reflects on recent changes in leadership and the potential for new perspectives on cybersecurity governance. He expresses hope that the shift in focus will lead to more accessible resources and support for organizations navigating the complex landscape of cyber threats. The conversation underscores the need for continuous adaptation and vigilance in the face of emerging technologies and evolving attack methods.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Amazon has announced the discontinuation of its video conferencing service, Chime, effective February 20, 2026, opting instead to adopt Zoom and Microsoft 365 for its internal operations. This decision follows a billion-dollar deal with Microsoft for 365, reflecting a significant shift in Amazon's approach to enterprise communication. The transition to Zoom is seen as a strategic move, as Chime struggled to gain traction in the market. This endorsement of Zoom strengthens its position in the enterprise communications sector, while Microsoft 365's integration aligns with a broader trend of companies gravitating towards Microsoft's ecosystem.Zoom has recently launched new automation tools, including the Zoom Workflow Automation, designed to enhance productivity by allowing users to automate routine tasks with the help of AI. This tool integrates seamlessly with third-party applications like Jira, enabling automated actions such as generating meeting summaries. Additionally, Zoom has introduced the Zoom Up Services Program, which aims to enhance partner revenue opportunities and improve post-sales success. This program represents a shift towards a more partner-centric approach, allowing partners to unlock new revenue streams and deliver exceptional solutions.In the realm of cybersecurity, Right of Boom has partnered with the Center for Internet Security to launch a comprehensive training course aimed at managed service providers. This course, featuring 300 modules and a certification test, is designed to help providers master essential cybersecurity controls amidst increasing cyber threats. While the course's certification may not hold significant value for customers, its ties to highly regarded CIS frameworks and practical lab components make it a relevant option for providers looking to enhance their skills and showcase their security proficiency.On the technology front, Microsoft has made strides in quantum computing with its new Majorana 1 processor, which could potentially accommodate one million qubits. This advancement, made possible through the development of a new material and architecture, represents a significant milestone in quantum computing. However, experts caution that while this breakthrough is promising, practical applications are still years away. The podcast also highlights rising concerns in cybersecurity, with a report indicating an increase in endpoint malware detections, emphasizing the need for organizations to adopt AI-powered threat detection solutions to combat evolving threats. Four things to know today 00:00 With Chime Gone, Amazon Bets on Zoom and Microsoft 365—Meanwhile, Zoom Doubles Down on AI and Partnerships04:27 Right of Boom’s New Course Targets MSP Security Gaps, But Will It Gain Traction?05:57 From Malware Surges to Microsoft’s Mixed Messaging—Security Challenges Mount07:57 Quantum Computing Breakthrough? Microsoft’s Majorana 1 Aims for a Million Qubits Supported by: https://getflexpoint.com/msp-radio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Slide, a new backup and disaster recovery appliance designed for managed service providers, was introduced by former Datto founders Austin McCord and Michael Fass at the right-of-boom cybersecurity conference in Las Vegas. The appliance, which is slightly larger than an Apple Mac Studio, boasts a storage capacity of up to 16 terabytes and operates at speeds capable of saturating a 10-gigabit network connection. McCord emphasized the appliance's speed and efficiency, claiming it is significantly faster than existing market solutions. The founders aim to foster a culture of connection and support, allowing users to easily cancel their service with a single click, which they view as a reflection of a customer-centric philosophy.Apple has unveiled its first in-house cellular modem, the C1, which will debut in the iPhone 16E, marking a significant step away from reliance on Qualcomm chips. The C1 modem is touted as the most power-efficient modem ever included in an iPhone, promising reliable 5G connectivity. While the iPhone 16 and 16 Pro will continue to use Qualcomm technology for the time being, Apple is strategically testing the C1 modem in a budget model to assess its performance without risking issues for premium users. This move aligns with Apple's broader goal of controlling its hardware stack and optimizing performance across its devices.In the realm of artificial intelligence, xAI has launched Grok 3, a new model that boasts enhanced capabilities and has been trained on a significantly larger dataset. Grok 3 has achieved impressive scores on various benchmarks, including math performance, and features a deep search capability that enhances its reasoning. However, early testing has revealed some limitations, such as citation accuracy and humor comprehension. The company plans to open-source Grok 2 to address previous criticisms regarding biases, while also introducing a new subscription plan for Grok 3.Lastly, the podcast discusses potential acquisition talks surrounding Trend Micro, a Japanese cybersecurity firm, which is reportedly valued at approximately $8.54 billion. The discussions involve several private equity firms, and if the acquisition goes through, it could lead to significant changes in Trend Micro's product roadmap and support structure. Additionally, Sophos has announced a partnership with Pax8 to streamline security management for service providers, indicating a trend towards consolidating vendor relationships in the cybersecurity space. This partnership aims to simplify access to a wide range of security solutions, although it remains to be seen whether Sophos can effectively compete with existing offerings in the marketplace. Four things to know today 00:00 Cancel Anytime with One Click? Slide’s Backup Solution Calls Out the Industry’s Biggest Flaws04:21 Apple Unveils C1 Modem in iPhone 16e, Taking First Steps Away from Qualcomm06:19 xAI’s Grok 3 Hits the Scene with More Power, More Data, and… More Questions08:37 Big Money Meets Big Security: Trend Micro Buyout Talks Heat Up While Sophos Joins the Pax8 Party Supported by: https://www.huntress.com/mspradio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Acer's CEO Jason Chen announced a significant price increase for laptops in the United States, set to rise by 10% starting in March 2025. This decision is attributed to the incoming tariffs from the Trump administration, which are expected to impact products imported after February. The Consumer Technology Association estimates that this price hike could cost U.S. consumers a staggering $143 billion, as 80% of laptop imports come from China. Major brands, including Apple, Dell, and HP, are likely to be affected, with Acer's high-end gaming laptop, the Predator Triton, seeing a price jump from $3,799 to $4,178.The implications of these price increases extend beyond consumer costs, affecting IT service providers and their procurement strategies. As hardware costs rise, businesses may shift towards longer device life cycles, focusing on maintenance and upgrades rather than frequent hardware refreshes. This shift could also boost the refurbished and used hardware markets as companies seek to mitigate costs. IT service providers must prepare for pricing volatility and engage in discussions with clients about alternative solutions to navigate these changes effectively.In addition to the laptop price hike, the podcast discusses the ongoing encryption battle involving Apple and the U.K. government's request for a backdoor into iCloud data. U.S. lawmakers have expressed strong opposition to this request, warning that it could compromise the security of American data and set a dangerous precedent for data sovereignty. The potential modifications to the 2018 Cloud Act could complicate data requests from foreign governments, raising concerns about localized data storage and compliance.Lastly, the episode highlights new developments in the managed service provider (MSP) market, including CompTIA's launch of the CloudNetX certification aimed at senior IT professionals and ZofiQ's AI-driven solution for help desk efficiency. The podcast also covers Xtreme Networks' introduction of a consumption-based billing model for MSPs and AvePoint's new platform designed to enhance revenue streams for service providers. These innovations reflect the evolving landscape of IT services, emphasizing the need for adaptability and strategic planning in response to market changes.Four things to know today00:00 Sticker Shock Incoming: Acer Says Laptop Prices Are Going Up—And It’s Just the Beginning04:09 Apple’s Encryption Battle Heats Up—Will Governments Force a Backdoor into Your Data?06:46 CompTIA Enters the High-Level Cloud Cert Game—But Will MSPs and IT Pros Buy In?Supported by: https://syncromsp.com/Event: https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Small businesses across the United States are grappling with the effects of tariffs imposed on imports, particularly from China, Canada, and Mexico. These tariffs have led to increased manufacturing costs, prompting many business owners to raise prices for consumers. The situation is exacerbated by rising inflation, with the consumer price index showing a significant increase, particularly in grocery prices. As small businesses face these challenges, they are likely to tighten IT spending and seek lower-cost solutions, viewing IT as an administrative cost rather than a revenue driver.The software-as-a-service (SaaS) market is experiencing notable growth, especially in the vertical SaaS segment, which has outpaced general SaaS applications. This growth is driven by businesses seeking industry-specific solutions to address unique challenges. Companies like Clio, which provides legal SaaS solutions, are capitalizing on this trend, achieving significant valuations. The demand for specialized consulting services in vertical SaaS is also increasing, as managed service providers aim to maintain a competitive edge in a complex ecosystem.In Germany, the IT market is projected to grow significantly, driven by the adoption of IT solutions among small and medium enterprises. However, the country faces a talent shortage that hampers recruitment efforts. The integration of artificial intelligence in research is on the rise, with a notable percentage of researchers adopting AI technologies. This shift towards Industry 5.0 emphasizes a human-centric approach to production, creating both opportunities and challenges for IT service providers.Recent research indicates that large language models can learn complex reasoning tasks effectively without extensive datasets, challenging the notion that massive data is necessary for fine-tuning AI models. This finding could lower the cost and resource burden for enterprises looking to customize AI solutions. Meanwhile, Kaseya is exploring options to raise nearly $4 billion in leveraged loans to refinance existing debt, highlighting the financial pressures companies face in balancing debt management with product investment. The implications of these financial strategies could affect the ability of companies to innovate and invest in their product offerings. Four things to know today00:00 Inflation Bites, Tariffs Sting—Can SaaS and Automation Keep SMBs Afloat?04:47 AI, Industry 5.0, and IT Growth: Germany’s Tech Expansion Meets a Talent Shortage07:37 Less Data, More Smarts? Study Says LLMs Don’t Need Massive Datasets to Learn09:07 $4B in Loans? Kaseya’s Balancing Act Between Expansion and ExpenseSupported by: https://getnerdio.com/nerdio-manager-for-msp/Event: https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Justin Kane, the founder and CEO of DoubleChecked, is revolutionizing the way small and medium-sized businesses (SMBs) approach cybersecurity by offering managed security services without the traditional managed service provider (MSP) model. His company focuses on providing essential cybersecurity solutions tailored specifically for businesses with 5 to 250 employees, particularly those in industries like legal, financial, and medical. By targeting the 25 to 75 employee range, DoubleChecked addresses the unique challenges faced by smaller organizations that may have limited IT resources but still require robust security measures.Kane explains that many smaller businesses are now equipped to handle basic IT issues themselves, thanks to the prevalence of cloud-based solutions and a more tech-savvy workforce. This shift allows DoubleChecked to concentrate on delivering specialized security services without the need to manage everyday IT problems. Their pricing model is significantly lower than traditional MSPs, making cybersecurity accessible to businesses that might otherwise overlook it due to cost concerns. This approach enables them to implement effective security measures without overwhelming their clients with unnecessary services.The conversation also delves into the importance of commitment from business owners in managing cybersecurity risks. Kane emphasizes that while DoubleChecked can provide the necessary tools and training, the responsibility ultimately lies with the business to enforce policies and ensure employee compliance. This partnership between the service provider and the client is crucial for maintaining a secure environment, especially in industries that handle sensitive information and financial transactions.Kane's experience in the MSP sector led him to identify a gap in the market for cybersecurity services tailored to businesses that lack comprehensive IT support. By focusing solely on security, DoubleChecked aims to fill this void and help organizations implement essential protections against cyber threats. With a strong emphasis on automation and AI, the company streamlines its operations, allowing it to provide effective security solutions while minimizing labor costs. Supported by  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Nelson Gomes, CEO of Portalia Group and former MSP, discusses the evolving landscape of managed service providers (MSPs) in light of recent data indicating a shift in the American workforce towards larger businesses. With 53% of Americans now employed by companies with 500 or more employees, Gomes emphasizes the need for MSPs to pivot their sales strategies to target larger organizations rather than relying solely on small businesses. He notes that while the small business sector has traditionally been viewed as the backbone of the economy, the data suggests a significant consolidation trend that MSPs must adapt to.The conversation also touches on the impact of big tech platforms like Facebook, Amazon, and Google on small businesses, highlighting the challenges these companies face in leveraging these platforms for advertising and sales. Gomes suggests that MSPs should not only recognize these challenges but also find ways to leverage these platforms to their advantage. He advocates for a shift towards digital marketing strategies, particularly for smaller MSPs, to enhance their outreach and client acquisition efforts.Leadership changes at major MSP platforms, such as ConnectWise and Kaseya, are also discussed. Gomes views these changes as a natural evolution within the industry, suggesting that new leadership can bring fresh perspectives and innovations that ultimately benefit MSPs. He believes that both ConnectWise and Kaseya will continue to compete vigorously, with each offering unique advantages that MSPs can leverage to improve their service delivery and profitability.Finally, Gomes highlights the recent acquisition of Orchestrate AI Labs by New Charter Technologies, which aims to integrate artificial intelligence into their service offerings. He praises this move as a forward-thinking strategy that allows MSPs to develop proprietary solutions rather than relying on third-party vendors. This acquisition reflects a broader trend in the industry where MSPs are increasingly investing in technology to enhance their service capabilities, ultimately positioning themselves to better meet the evolving needs of their clients.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dell's recent announcement mandating a full return to the office for employees living near an office marks a significant shift from its previous hybrid work policy. CEO Michael Dell emphasized the importance of in-person collaboration, arguing that brief face-to-face conversations can enhance productivity compared to lengthy email exchanges. However, this decision has led to a notable decline in employee morale, with satisfaction scores dropping sharply. While some flexibility remains for remote workers living far from an office, the overall sentiment among employees suggests widespread dissatisfaction with the move back to traditional office work.In contrast, the Office of Personnel Management has exempted military spouses from the return-to-office mandate, allowing them to maintain their remote work arrangements. This decision highlights the complexities of return-to-office policies, which often prioritize employer interests over employee needs. Meanwhile, Google employees have expressed their concerns about job security through an internal petition, reflecting a broader trend of anxiety among workers in the tech industry amid ongoing layoffs and cost-cutting measures.Despite the push for in-office work from companies like Dell, data from Ireland indicates a strong demand for remote and hybrid work arrangements, particularly in high-demand sectors such as software development. The report shows that a significant percentage of job postings mention flexible work options, suggesting that job seekers continue to prioritize remote work opportunities. This raises questions about whether companies are responding to genuine business needs or simply adhering to outdated managerial practices.The podcast also delves into the changing landscape of vendor partner programs, with a trend toward consolidation as partners seek deeper, more strategic relationships with fewer vendors. Additionally, insights into the role of AI in software testing reveal that while AI can assist in generating tests, human oversight remains crucial for managing complex software development tasks. The discussion emphasizes the need for a balanced approach to tech policy coverage, considering both local and national influences as well as the impact on consumers. Three things to know today 00:00 Return to Office or Bust? Dell, Federal Workers, and Job Market Trends Paint a Complicated Picture 05:51 More Strategy, Fewer Vendors: Why the Partner Landscape Is Changing Fast07:33 AI Speeds Up at Microsoft, Reshapes Software Testing, and Faces Policy Challenges—Are We Keeping Up? Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Event: https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Managed service providers (MSPs) are facing significant challenges as recent data reveals that 18% are operating at a loss, a concerning increase from 14% in the previous quarter. While overall managed service revenue growth has slowed to just 1%, profitability remains relatively high, with an average EBITDA of 11.1%. However, the decline in services revenue, particularly among value-added resellers (VARs), indicates a potential shift in client spending habits, raising questions about the sustainability of traditional service contracts. This trend suggests that clients may be reverting to transactional IT spending rather than fully managed services.In the realm of artificial intelligence (AI), a report from NTT Data highlights a growing responsibility gap in AI adoption, with over 80% of business leaders acknowledging that governance is not keeping pace with technological advancements. The divide among executives regarding the prioritization of responsibility versus innovation complicates the landscape, as 89% express concerns about security risks associated with AI, yet only 24% feel prepared to manage these risks. This lack of alignment could hinder AI adoption and create compliance challenges, emphasizing the need for structured governance policies.OpenAI has announced plans for its upcoming GPT-4.5 and GPT-5 models, aiming to unify its product lineup and enhance functionality across various tasks. The new models will offer different levels of intelligence based on user subscriptions, with a focus on addressing ethical concerns in AI, such as misinformation and self-harm. Meanwhile, Apple is partnering with Alibaba to integrate AI technology into its iPhones, reflecting a strategic move to enhance its AI capabilities while navigating regulatory landscapes.CrowdStrike has introduced Charlotte AI Detection Triage, an AI-driven tool designed to automate alert assessments in security operations, achieving over 98% accuracy and significantly reducing manual workloads. This development underscores the increasing necessity for AI-driven automation in cybersecurity, as adversaries can now exploit vulnerabilities within minutes. The integration of AI into existing platforms, rather than as standalone tools, is preferred by cybersecurity professionals, highlighting the importance of delivering value through AI-enhanced solutions. Three things to know today 00:00 Managed Services Hit Growth Wall as 18% of MSPs Operate at a Loss06:08 OpenAI Plans GPT-4.5 and GPT-5 While Apple Taps Alibaba for AI09:29 With Breaches Happening in Minutes, CrowdStrike Bets on AI-Driven Security Automation Supported by: https://getflexpoint.com/msp-radio/ Event: https://www.nerdiocon.com  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Artificial intelligence agents are facing significant challenges when tasked with complex responsibilities, as highlighted by a recent study from Langchain. The research indicates that AI performance deteriorates under cognitive overload, with one model's effectiveness dropping to just 2% when managing more than seven domains. This finding emphasizes the need for businesses to design AI systems that can effectively manage complexity rather than assuming that AI can scale to handle human-like multitasking. The implications are particularly relevant for industries reliant on automation, such as customer service and IT operations.In a related development, researchers from Stanford and the University of Washington have introduced a new AI reasoning model called S1, which can be trained at a fraction of the cost of existing high-end models. This innovation raises concerns about the commoditization of AI, as smaller teams can replicate sophisticated models with minimal resources. Meanwhile, Hugging Face has quickly developed an open-source AI research agent that aims to compete with OpenAI's offerings, showcasing the rapid advancements in AI capabilities and the importance of community contributions in this space.The podcast also discusses the ongoing legal battles surrounding AI and copyright, particularly the recent ruling in favor of Thomson Reuters against Ross Intelligence. This case underscores the complexities of how AI tools are trained using copyrighted material and sets a precedent that could impact future AI developments. As AI continues to evolve, the legal landscape surrounding its use and the rights of content creators remains a critical area of concern.Finally, the episode touches on the rising unemployment rate in the IT sector, attributed to the increasing influence of AI and automation. The data reveals a significant jump in unemployment among IT workers, with many routine jobs being automated rather than replaced. This shift highlights the need for IT professionals to upskill and adapt to the changing job market, focusing on areas such as AI integration and cybersecurity, as traditional software development roles decline. Four things to know today 00:00 AI Agents Struggle Under Pressure—More Complexity Means Less Accuracy03:23 Big AI, Big Trouble? Low-Cost Models Challenge Industry Leaders07:17 Apple Faces UK Encryption Fight, CISA’s Role Strengthens, and AI Copyright Battle Heats Up10:38 AI Disrupts IT Hiring: Fewer Software Jobs, More Automation, and Higher Unemployment Supported by: https://www.huntress.com/mspradio/ Event: https://nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

New Charter Technologies has made a significant move by acquiring Orchestrate AI Labs, a company focused on integrating artificial intelligence into managed service provider (MSP) operations. This strategic acquisition aims to enhance New Charter's capabilities by combining human expertise with AI automation, positioning the company as a leader in the evolving IT landscape. Peter Melby, CEO of New Charter, expressed enthusiasm about leveraging Orchestrate's AI technology, while Ryan Barton, the CEO of Orchestrate AI, has joined New Charter as Chief Innovation Officer, emphasizing the transformative potential of AI in the MSP industry.The podcast also discusses the notable decline in ransomware payments, which dropped by 35% to approximately $814 million in 2024, following law enforcement's disruption of several major ransomware gangs. Despite this decrease in payments, the number of reported ransomware incidents on dark web leak sites has reached an all-time high, indicating that while attackers are targeting more victims, fewer are complying with ransom demands. The report highlights that automated tools played a role in 87% of attacks, and sectors such as education, healthcare, and technology were the primary targets.Additionally, the episode addresses the growing concerns surrounding the use of generative AI tools in organizations. A report revealed that companies typically have 67 generative AI tools operating without proper licensing, with 90% lacking approval. The podcast emphasizes the need for businesses to manage AI tool usage rather than impose outright bans, as many organizations are investing in strategies to prevent data leaks and control inputs. The average organization’s lack of visibility into how sensitive data is processed poses significant security and compliance risks.Finally, the podcast highlights research indicating that AI is primarily viewed as a collaborator rather than an independent assistant, with 57% of AI use focused on augmenting human capabilities. However, there are concerns that over-reliance on AI could lead to a decline in critical thinking skills among users. The findings suggest that organizations should prioritize enhancing human expertise while actively managing the risks associated with cognitive complacency, particularly in high-stakes industries where precision and accountability are essential. Four things to know today 00:00 Good News: Ransomware Payments Are Down. Bad News? Attacks Are Up.04:53 Banning AI Isn’t the Answer—Managing AI Usage Is. Here’s Why.06:21 AI Can Boost Productivity, but Too Much Trust in It? That’s a Problem09:15 Big AI Move: New Charter Technologies Bets on Automation with Orchestrate AI Labs Deal Supported by: https://www.huntress.com/mspradio/https://timezest.com/mspradio/ Event: https://nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Amazon has reported better-than-expected earnings for the fourth quarter of 2024, with a significant increase in net income attributed to cost-cutting measures and strength in its cloud business. Despite this positive performance, the company provided disappointing guidance for the current quarter, projecting sales that fall short of analysts' expectations. Amazon Web Services (AWS) continues to be a dominant player in the cloud market, but its growth rate of 19% lags behind competitors that are experiencing growth rates above 30%. This slower growth raises concerns about AWS's position in the increasingly competitive landscape of AI workloads.The labor market is showing signs of cooling, with recent revisions indicating a slower decline in job growth than previously anticipated. The tech sector added nearly 7,000 jobs in January, but the tech unemployment rate has risen slightly to 2.9%. A survey revealed that over 75% of businesses are struggling to meet their IT talent needs, particularly in areas like machine learning and cybersecurity. This has led many companies to focus on upskilling existing employees to address the talent shortage.In the small business sector, transactions rose by 5% in 2024, with a notable increase in technology-related acquisitions. Despite inflation and rising costs, demand for stable, recession-resilient businesses is growing, prompting brokers to predict an increase in seller financing amid tight lending conditions. The surge in technology transactions indicates a strong interest in IT services and software firms, which may be well-positioned for growth and acquisitions in the current market environment.Microsoft's Copilot Plus PCs have struggled to gain traction in the market, with disappointing sales figures attributed to high prices and a lack of compelling applications. Consumers are not actively seeking AI features, highlighting a disconnect between marketing efforts and real-world demand. This situation underscores the broader challenges of AI adoption, as companies like Microsoft work to clarify the value of their products in a competitive landscape. Four things to know today 00:00 Tech Talent in Demand as Companies Struggle to Fill AI and Cloud Roles05:33 Copilot+ PCs Struggle as Shoppers Say ‘No Thanks’ to AI Upgrades06:55 Amazon’s Profits Jump, But Is AWS Falling Behind in the AI Cloud Race?09:13 SolarWinds Sells for $4.4B—And N-Able Might Be Next Supported by: https://www.huntress.com/mspradio/ Event: https://nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Ken Cox, the president of InLink, leads a unique organization that operates at the intersection of data center operations and IT services. Initially founded in 2000, InLink has evolved from its roots in the dot-com era, leveraging its data center to create a variety of products and services. With a focus on providing affordable and reliable infrastructure, the company caters to clients who require a more personalized approach than what large public cloud providers can offer. This commitment to customer service and data ownership sets InLink apart in a competitive landscape dominated by giants like Microsoft and Amazon.Cox discusses the pressures faced by data center businesses in the current market, particularly as small and mid-sized businesses increasingly turn to SaaS applications. He emphasizes the importance of maintaining a strong core customer base and the advantages of being privately held, which allows InLink to prioritize client data security and personalized service over profit maximization. This approach resonates with clients who seek a trustworthy partner for their IT needs, especially in critical sectors like healthcare and aviation.In addition to data center operations, InLink is venturing into the crowded collaborative software space, where it aims to differentiate itself by offering tailored solutions and exceptional support. Cox highlights the importance of being a single point of contact for clients, allowing them to streamline their IT services. By integrating AI into their offerings, InLink is not only enhancing its email services but also providing innovative solutions that address the specific needs of small businesses. This includes AI-driven tools for managing customer interactions and automating workflows, which can significantly improve efficiency.Cox's insights into managing AI employees reveal a thoughtful approach to leveraging technology while maintaining a human touch. He emphasizes the need for oversight and training of AI systems to ensure they meet client expectations. By treating AI as an employee that requires management, InLink is positioning itself to offer advanced solutions that are both effective and affordable. Ultimately, Cox's philosophy of balancing short-term needs with long-term growth reflects a commitment to sustainable business practices, ensuring that InLink remains a valuable partner for its clients in an ever-evolving technological landscape. Supported by: https://getnerdio.com/nerdio-manager-for-msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft's cloud business continues to grow, reporting a revenue of $69.6 billion in its second quarter of 2025, a 12% increase from the previous year. However, challenges in Azure sales have emerged, with Chief Financial Officer Amy Hood attributing these difficulties to partner sales execution and foreign exchange rates. Despite a 19% year-over-year increase in the intelligent cloud segment, the mention of partner execution issues raises concerns about the strength of organic Azure growth. This situation suggests that customers may be hesitating due to factors such as cost concerns and broader economic uncertainty, prompting IT providers in the Microsoft ecosystem to closely monitor potential shifts in partner strategy.In a significant leadership change, Cynet has appointed Jason McGee as its new CEO, succeeding founder Eli Grunder, who will now serve on the board of directors. McGee, who previously led ConnectWise, brings extensive experience and a proven track record of increasing annual recurring revenue and profitability. His appointment signals a shift in Cynet's growth strategy, moving from a founder-led approach to a more structured and scale-focused model. As demand for managed cybersecurity services rises, McGee's leadership is expected to drive aggressive expansion and potentially new offerings tailored for managed service providers.MSP360 has launched RMM version 2.2, introducing smart alert profiles that automate issue resolution for its remote monitoring and management platform. This upgrade allows users to manage alerts more efficiently and trigger automatic remediation actions, marking a shift from passive monitoring to proactive incident response. Meanwhile, TeamViewer has integrated with Google Meet to enhance remote support capabilities, enabling IT teams to troubleshoot issues in real time without leaving the platform. Both companies are focusing on streamlining IT management, with MSP360 emphasizing automation and TeamViewer enhancing collaboration tools.The podcast also explores the implications of AI advancements, particularly in reasoning models and autonomous agents. OpenAI's new Reasoner models have improved AI's problem-solving capabilities, allowing for more effective engagement with complex issues. Additionally, the discussion highlights the risks of IT monoculture, urging organizations to diversify their technology stacks to mitigate vulnerabilities. In the healthcare sector, predictions suggest that AI will replace many front desk roles by 2026, enhancing efficiency while addressing concerns about data security and the human touch. These trends indicate a broader shift towards automation and AI integration across various industries, prompting listeners to consider the future landscape of technology and its impact on their businesses. Four things to know today 00:00 Microsoft’s Cloud Keeps Growing—So Why the Finger-Pointing at Partners?03:52 Cynet Brings in a Heavy Hitter Jason Magee—What’s Next for This Rising Cybersecurity Star?05:21 MSP360 Automates Fixes, TeamViewer Joins Meetings07:42 AI is Learning to Think Harder, IT is Learning to Diversify, and Health Care is Learning to Let Go Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Event: https://nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

significant security breach has been identified within the U.S. Treasury Department, where unauthorized individuals gained administrator-level access to critical financial systems, including the Payment Automation Manager (PAM) and the Secure Payment System (SPS). This breach raises serious concerns about the integrity of the U.S. financial system, as it allows for unauthorized modifications to federal payment workflows and security configurations. The threat actors, linked to a private sector entity, have reportedly acquired elevated privileges without the necessary government vetting or legal authorization, potentially compromising sensitive financial operations and personal data of millions of Americans.The implications of this breach extend beyond the Treasury, as individuals associated with the threat actors have also gained unauthorized access to the National Oceanic and Atmospheric Administration (NOAA). This unauthorized entry raises alarms about the potential compromise of classified environmental data and the integrity of agency operations. Lawmakers are expressing significant concern over the breach, particularly regarding its impact on federal funding mechanisms and the privacy of citizens. Affected customers have filed a lawsuit against the Treasury Department, alleging failures in enforcing access controls that could jeopardize personal and financial information.The discussion highlights the importance of cybersecurity governance, compliance, and access control, emphasizing that security is not solely about defending against external threats. The podcast stresses that insider threats and unauthorized privileged access are equally critical issues that businesses must address. It calls for a shift in how organizations perceive security, advocating for a zero-trust approach and robust identity and access management practices. The need for continuous monitoring and strict auditing of privileged accounts is underscored, as unauthorized access can occur regardless of the actors' intent.In addition to the main story, the episode covers several other cybersecurity-related topics, including the exposure of over one million chat records by DeepSeek, which has raised concerns about data security among AI providers. Microsoft announced the discontinuation of its Defender VPN service due to low usage, while Let's Encrypt plans to end its expiration notification email service. Cloudflare has introduced a feature to enhance online image authenticity, and the Trump administration has eliminated a key framework for AI integration into federal cloud services. These developments reflect broader trends in cybersecurity, privacy, and the evolving landscape of technology governance. Four things to know today 00:00 Cybersecurity 101: If Even the Government Can’t Control Access, What About Your Business? 06:39 DeepSeek Leaks a Million Chat Records—And the Pentagon Wants Nothing to Do with It08:58 Microsoft Pulls the Plug on Defender VPN—Was Anyone Using It?10:57 FedRAMP Shake-Up: No Special Treatment for AI as Trump Administration Ends Key Framework Supported by: https://www.huntress.com/mspradio/Event: https://nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent study published in the Journal of Marketing reveals a fascinating trend: individuals with lower knowledge of artificial intelligence (AI) are more likely to embrace it in their daily lives. This phenomenon, termed the "lower literacy higher receptivity link," suggests that people from nations with lower average AI literacy are generally more open to adopting AI technologies. The study, which analyzed data from 27 countries, indicates that even among U.S. undergraduate students, those with limited understanding of AI are more inclined to use it for academic tasks. Interestingly, while these individuals may perceive AI as less capable or ethical, their sense of wonder about the technology drives their willingness to engage with it.The podcast also highlights a flurry of recent AI model releases, including OpenAI's O3 Mini, which offers faster responses at a lower cost while maintaining performance in mathematics and science. Google has introduced its Gemini 2.0 Pro Experimental model, boasting improved factual accuracy and performance for coding tasks, although it remains in early preview. Microsoft has made its ThinkDeeper reasoning model available for free to Copilot users, aiming to enhance output accuracy. Meanwhile, Mistral AI has launched its Small3 model, which is optimized for quick responses and has shown impressive accuracy in benchmark tests. These developments indicate a rapid evolution in AI capabilities, with implications for managed service providers.The discussion extends to the concept of agentic AI, with a report from UiPath revealing that 90% of U.S. IT executives believe their business processes could benefit from this technology. Atera's Autopilot feature, which autonomously handles end-user service requests, is already operational and has the potential to significantly reduce support wait times. However, concerns about IT security remain prevalent, with over half of the surveyed executives citing it as a primary worry. The podcast emphasizes the importance of distinguishing between basic workflow automation and true agentic AI, as the latter could represent a major shift in IT support models.In addition to AI advancements, the podcast covers notable product announcements from major companies. Adobe has enhanced its Acrobat AI Assistant to help users better understand contracts, while Microsoft has improved its AI-powered Windows Search for Copilot Plus PCs. Intel, on the other hand, has decided not to bring its Falcon Shores AI chip to market, opting instead for a system-level solution called Jaguar Shores. These developments reflect the ongoing challenges and opportunities in the tech landscape, underscoring the need for businesses to adapt and innovate in response to rapidly changing technologies. Four things to know today 00:00 The Irony: The Less You Know About AI, the More You Love It03:18 AI Models Are Coming Fast—But Should We Even Be Keeping Score Anymore?06:39 AI That Works While You Sleep? Atera and N-able Take IT Automation to the Next Level09:36 Intel Rethinks AI Chips, Adobe Rethinks Contracts, and Microsoft Rethinks Search Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The latest Gross Domestic Product report reveals that the American economy is experiencing steady growth, with a 2.3% annualized rate for the last quarter of 2024. This growth is largely driven by strong consumer spending, which has been bolstered by low unemployment and rising real wages. Notably, spending on goods surged by 6.6%, marking the fastest quarterly growth since the pandemic recovery, while service sector spending also saw a healthy increase. Despite some sectors, like business investments, showing signs of slowing down, the overall economy demonstrates resilience, particularly in the auto industry.An article from the Washington Post highlights a significant shift in the landscape of American businesses, noting that while small businesses account for about 60% of all American businesses, a growing majority of workers are now employed by larger firms. This trend has been exacerbated by policy decisions favoring larger corporations since the 1970s. The article points out that while certain sectors, such as the restaurant industry, have thrived, many others have struggled, leading to a decline in the number of small businesses. As a result, small and medium-sized enterprises (SMEs) are increasingly turning to managed service providers (MSPs) for support in navigating the complex technology landscape.A recent report from JumpCloud indicates that over 93% of SMEs are either currently using or considering the use of MSPs, with a notable increase in those fully outsourcing their IT management. This trend underscores the challenges faced by IT teams, including rising costs and security threats, prompting a shift towards proactive management solutions. As MSP partnerships grow, a significant portion of small businesses plans to increase their investments in these providers over the next year, highlighting the critical role MSPs play in helping smaller firms remain competitive in a rapidly changing economic environment.In the tech sector, Apple and Microsoft recently reported their earnings, revealing contrasting fortunes. Apple experienced a decline in iPhone sales but saw overall revenue growth, driven by its services division. Meanwhile, Microsoft faced skepticism regarding its AI investments despite strong revenue growth, as concerns about monetization and competition from other AI models emerged. TeamLogic IT, a managed IT services franchise, reported significant growth, surpassing $1 billion in total sales and aiming to expand to 500 locations by 2030. This highlights the viability of franchised service models in the competitive mid-market space, emphasizing the need for differentiation through expertise and high-touch service. Three things to know today 00:00 Big Firms Keep Getting Bigger, and Small Businesses Need a New Game Plan05:23 Apple’s iPhone Sales Slip, Microsoft’s AI Bets Face Doubt—But Profits Keep Rolling In08:44 Fast Growth, Big Milestones: TeamLogic IT Hits $1B and Plans for 500 Locations by 2030 Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel engages in a thought-provoking conversation with Arik Solomon, CEO and co-founder of Cypago, a leading cyber governance, risk, and compliance (GRC) automation platform. The discussion delves into the challenges faced by organizations in the GRC space, particularly the reliance on manual processes despite the abundance of data available. Solomon shares his insights from his experience as CTO at Ernst & Young, where he recognized the need for technology to enhance the efficiency and sophistication of compliance services.Solomon explains that Cypago operates at the intersection of cybersecurity and GRC, aiming to streamline the alignment of security programs with business requirements and regulatory standards. The technology developed by Cypago automates the collection and analysis of data related to security controls, enabling compliance officers and security leaders to gain meaningful insights into their organizations' security posture. This automation, however, raises concerns about the potential for a "checkbox culture," where organizations may rely too heavily on automated processes without meaningful engagement from human experts.The conversation also touches on the evolving landscape of cybersecurity regulations, particularly in light of increased scrutiny from governing bodies. Solomon emphasizes the importance of establishing a baseline of minimum security standards while acknowledging the complexities of creating a universal compliance framework. He critiques existing regulations like GDPR, suggesting that a more effective approach would involve providing organizations with best practices and guidelines rather than rigid requirements that may not fit all scenarios.As the episode concludes, Solomon highlights key trends to watch in the GRC space over the next 18 months, including the need for enhanced visibility into data management and the importance of having robust governance processes in place. He underscores that organizations must prioritize understanding where their data resides and implementing necessary security measures to protect it. This insightful discussion provides valuable perspectives for cybersecurity professionals navigating the complexities of compliance in an ever-changing regulatory environment.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel engages in a thought-provoking discussion with Ryan Morris, Principal Consultant at Morris Management Partners, about the common myths surrounding sales in the Managed Service Provider (MSP) space. The conversation begins by challenging the notion that MSPs are inherently bad at sales. Morris argues that while many MSPs may struggle to scale their sales operations, they possess the foundational skills necessary to sell. He emphasizes that the entrepreneurial journey requires a blend of technical, operational, and promotional skills, which many MSP owners already have. The discussion highlights that the perception of MSPs being poor at sales is often an oversimplification and may stem from a lack of investment in developing those skills.As the conversation progresses, Sobel and Morris delve into the relationship between sales strategies and business growth. They explore how some MSPs choose to maintain a steady, owner-led sales approach, while others opt for a more aggressive growth strategy by investing in sales processes. Morris points out that the quality of sales is not merely about volume but rather about predictability and profitability. He notes that successful MSPs often have a well-defined sales engine that allows them to forecast revenue accurately, which is crucial for making informed business decisions.The discussion also touches on the evolving landscape of technology and the challenges MSPs face in adapting to new market demands. Sobel raises concerns about the potential obsolescence of traditional MSP services due to automation and artificial intelligence. He argues that as technology becomes more self-sufficient, MSPs must pivot their focus from merely managing existing systems to providing value-added services that address business challenges. Morris agrees, stressing the importance of understanding customer needs and delivering solutions that go beyond basic technical support.In conclusion, the episode emphasizes the need for MSPs to embrace transformation and invest in their sales capabilities to remain competitive in a rapidly changing market. Sobel and Morris encourage MSP owners to prioritize building relationships and understanding the psychology of sales, rather than getting bogged down in administrative tasks. By doing so, they can create a more effective sales strategy that not only drives revenue but also enhances customer satisfaction and loyalty. The conversation serves as a call to action for MSPs to rethink their approach to sales and adapt to the evolving demands of their clients.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode highlights the fallout of DeepSeek, an open-source large language model that has gained traction for its cost-effectiveness and performance. Microsoft has integrated DeepSeek's R1 model into its Azure AI foundry and GitHub, while businesses like ZoomInfo report substantial cost reductions by switching from OpenAI's models to R1. However, the rise of DeepSeek raises concerns about data privacy, bias, and security, particularly given its reported vulnerabilities and the influence of the Chinese government.Sobel also covers the U.S. Copyright Office's recent clarification regarding AI-generated content, stating that such content can receive copyright protection if a human significantly contributes to or modifies it. This announcement aims to address the legal gray areas surrounding AI and copyright, providing clearer guidelines for IT service providers and content creators. The episode emphasizes the importance of human creativity in copyright law while acknowledging that the subjective nature of "significant human involvement" could still lead to legal disputes.In addition to copyright issues, the episode discusses Super Ops' successful $25 million Series C funding round, which positions the company to enter the direct IT market with an AI-powered endpoint management tool. This move reflects a broader trend in the IT service market toward automation-first solutions, as companies like Super Ops and Syncro seek to enhance operational efficiency. Sobel advises IT leaders to remain cautious about efficiency claims and to evaluate real-world performance before adopting new technologies.Finally, the episode delves into the ethical implications of data usage in AI development, particularly in light of OpenAI's allegations against DeepSeek for potentially misusing its API. Sobel critiques the hypocrisy of OpenAI's outrage over data theft, given its own history of data collection practices. The discussion raises fundamental questions about the future of AI development, the legal frameworks governing it, and the potential for commoditized AI models to benefit both service providers and customers. As the landscape evolves, Sobel encourages listeners to stay informed and engaged with these critical issues. Four things to know today 00:00 Cheap AI Comes at a Price: DeepSeek’s Rise Sparks Security and Bias Concerns04:31 AI Can Be Copyrighted—As Long As a Human Puts in the Work, Says U.S. Copyright Office07:32 SuperOps Lands $25M—And a Spot in the Direct IT Market With AI in Tow09:01 AI’s Ultimate Irony: OpenAI Furious Over Data Theft… After Doing the Same? Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode starts highlighting a recent survey by Civo that reveals nearly 90% of companies are facing significant challenges in executing and scaling their AI initiatives. Key obstacles include budget constraints, skills gaps, and a shortage of GPUs, which have led to project delays for many organizations. Despite these hurdles, there is a strong commitment to advancing AI goals, with projections indicating double-digit year-over-year spending growth primarily driven by AI upgrades. However, integration challenges and delivery times remain significant concerns for IT leaders.Host Dave Sobel also covers the acquisition of DropSuite by Ninja One for approximately $252 million, emphasizing the strategic importance of this move in enhancing organizational resilience against data loss and compliance challenges. The integration of DropSuite's capabilities into Ninja One's platform aims to provide a comprehensive solution for safeguarding critical business data. With DropSuite's impressive growth, including an annual recurring revenue of around $50 million and a global presence serving over 1.56 million paid users, this acquisition positions Ninja One to strengthen its security and compliance offerings in the competitive IT management space.The episode further explores the emergence of AI-generated content, specifically through the automated newsletters produced by Good Daily, which operates in 355 towns and cities across the U.S. While the founder claims to address the economic challenges faced by local news outlets, critics argue that these newsletters often aggregate existing stories without proper attribution, raising ethical concerns about transparency and journalism standards. Sobel highlights the potential risks of AI-driven content aggregation, questioning the sustainability of local journalism if AI tools rely on human-reported news without contributing to the reporting ecosystem.Finally, Sobel discusses several notable product announcements, including OpenAI's release of Operator, a web task agent, and ChatGPT-Gov, aimed at U.S. government agencies. He also mentions Microsoft's upcoming updates for Dynamics 365 and the Power Platform, as well as Zoom's enhancements to its Team Chat platform. The episode concludes with a look at Polona AI's professional-grade sales agents, which claim to outperform human representatives by leveraging psychological principles. Sobel expresses cautious optimism about these developments, emphasizing the need for effective integration and market positioning to ensure success in the evolving landscape of AI and technology.Four things to know today 00:00 Big AI Plans, Bigger Headaches: Why Enterprises Are Struggling to Make AI Work 04:41 NinjaOne Snaps Up Dropsuite for $252M—A Power Move in IT and Data Protection06:47 Good Daily’s AI Newsletters Are Everywhere—But Are They Good for News?08:54 From Smarter Sales Bots to Web-Savvy AI—The Latest Tech Announcements You Should Know Supported by: https://getnerdio.com/nerdio-manager-for-msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel delves into the emergence of DeepSeek, a Chinese AI company that has recently captured significant attention in the tech world. The discussion begins with an overview of DeepSeek's innovative breakthroughs, particularly their V2 model, which introduced a mixture of experts (MOE) approach and multi-head latent attention (MLA) technology. These advancements have made AI training orders of magnitude cheaper, allowing DeepSeek to compete effectively with established players like OpenAI while utilizing NVIDIA's more affordable H800 chips due to export restrictions.Sobel highlights the broader implications of DeepSeek's developments, noting the market's reaction to the introduction of cheaper and more accessible AI solutions. The episode discusses the financial ramifications for major tech companies, with NVIDIA experiencing a staggering loss in market value while Apple gained significantly. As companies plan to invest heavily in AI, the advancements from DeepSeek could reshape their financial strategies and challenge existing assumptions about the cost and infrastructure needed for AI development.The podcast also addresses the geopolitical landscape, emphasizing how DeepSeek's success raises questions about the U.S. and China's positions in the AI race. With the launch of new AI tools and partnerships, such as the uncensored AI search tool from startup Perplexity, the competition in the AI space is intensifying. However, concerns about privacy and data security are also highlighted, particularly regarding Chinese companies' obligations to disclose data to the government, which could impact user trust and adoption.In conclusion, Sobel emphasizes the shift in focus for IT service providers and managed service providers (MSPs) from merely deploying AI models to delivering business outcomes and solving customer-specific problems. As the cost of AI infrastructure decreases, the value chain is expected to shift towards data preparation and model optimization, allowing service providers to differentiate themselves through expertise rather than sheer computational power. This transition presents an opportunity for MSPs to enhance their offerings and better serve their clients in an increasingly competitive landscape. Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

New data points to the significant growth projected for the IT-managed services industry in 2025, with revenues expected to reach approximately $595 billion globally. The Asia-Pacific region is anticipated to lead this growth, driven by an increasing demand for cybersecurity services and a shift towards a security-first approach among managed service providers (MSPs). However, a recent Canalys survey indicates that many partners struggle to advance artificial intelligence (AI) projects beyond the proof-of-concept stage, highlighting the challenges posed by compliance and regulation, particularly with new laws like the Digital Operational Resilience Act in the EU.The episode also delves into the evolving landscape of PC technology, where small and medium-sized businesses reportedly spend 77% of their IT staff's time on PC maintenance and support. As AI technology advances, AI PCs are expected to account for a significant portion of all PC purchases in 2025. The need for performance optimization, AI software deployment, and on-device security is becoming increasingly critical, prompting IT providers to develop specialized support services to meet these demands. The rise of AI also necessitates user training and energy efficiency, as businesses look to maximize the potential of AI technology.In a discussion about major tech companies, host Dave Sobel highlights the backlash Microsoft faced after a 30% price increase for its Microsoft 365 Copilot subscription, which left many users dissatisfied and unaware of the changes. Despite the criticism, the price hike is projected to generate substantial additional revenue. Meanwhile, Apple is focusing on revamping Siri and enhancing its AI models, reflecting a commitment to improving its AI capabilities amid challenges with existing features. These developments underscore a broader issue within the IT services industry: the gap between AI hype and real-world delivery, emphasizing the importance of transparency and effective communication with customers.The episode concludes with insights into the evolving role of Chief Information Security Officers (CISOs), who are increasingly taking on broader business responsibilities beyond traditional cybersecurity duties. Despite this expansion, only a small percentage of CISOs reported salary increases linked to their additional responsibilities. The growing influence of CISOs in boardrooms is noted, with many now reporting directly to CEOs and participating in board meetings. However, a disconnect remains between the priorities of CISOs and board members, particularly regarding compliance, which could pose challenges in navigating the complex regulatory landscape. This evolving dynamic presents both opportunities and challenges for IT providers and MSPs as they seek to align with CISOs and address gaps in security and compliance. Three things to know today 00:00 The $595 Billion Question: Can MSPs Keep Up with Complexity in 2025?06:19 Microsoft’s AI Price Hike Shocks Users—Apple’s Fixing Siri, but Are Either Getting It Right?08:47 From Security to Strategy: Why CISOs Are Juggling More—Without the Pay Bump Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel welcomes Anil Gupta, co-founder and CTO of Wyebot, to discuss Apple's transition from Mobile Device Management (MDM) to Declarative Device Management (DDM). This shift represents a significant change in how enterprise device management is approached, particularly as organizations increasingly rely on a growing number of Apple devices. Anil explains that the traditional MDM model, which relies on a central server to manage devices, can become a bottleneck as the number of devices increases. DDM, on the other hand, empowers individual devices to make decisions based on the information provided to them, reducing the need for constant communication with a central server.Anil elaborates on the advantages of DDM, including improved scalability and reduced network traffic. By allowing devices to act intelligently and autonomously, organizations can avoid the challenges associated with the traditional MDM approach, such as excessive back-and-forth communication and potential deadlock situations. This new paradigm not only enhances performance but also aligns with the growing trend of edge computing, where devices at the edge of the network can process information and make decisions independently. Anil draws parallels between DDM and WiBot's own approach to Wi-Fi management, emphasizing the importance of empowering devices to operate efficiently.The conversation also delves into the implications of DDM for security, particularly in the context of a zero trust security model. Anil explains that zero trust requires devices to prove their identity before being granted access to the network. This involves a robust chain of trust that begins at the device level and extends through the entire communication process. By utilizing certificates and tokens instead of traditional passwords, organizations can enhance security while still enabling efficient device management. Anil emphasizes that security must remain a top priority, even as scalability and performance improve.Finally, the discussion touches on the role of AI in network automation and how it can complement DDM advancements. Anil highlights the challenges faced by organizations with distributed enterprises, where managing Wi-Fi across numerous locations can be daunting. By leveraging AI-driven automation, companies can simplify the deployment and management of Wi-Fi networks, making it easier for non-experts to troubleshoot and maintain connectivity. Anil concludes by inviting listeners to learn more about WiBot's solutions, which aim to provide a seamless and user-friendly experience in managing Wi-Fi networks.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Business of Tech Lounge, host Dave Sobel welcomes Anurag Agrawal, Chief Global Analyst and CEO of TechIsle, to discuss key trends that SMBs and mid-market companies should watch for in 2025. They explore the rise of agentic AI, the impact of AI-powered PCs, and how SMBs can effectively tackle their top business goals and IT challenges. Anurag shares his insights based on nearly 40 years of industry experience, providing valuable predictions and strategies for technology priorities in the upcoming yea  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

President Trump signed an executive order aimed at formulating a comprehensive AI action plan within six months, focusing on eliminating ideological bias in AI systems. This move comes as a response to previous policies established by the Biden administration, which Trump has directed his advisers to dismantle. The Office of Management and Budget has been tasked with revising prior AI-related memorandums, signaling a proactive approach from the current administration.Sobel also delves into the recent announcement regarding the Stargate data center venture, where OpenAI and SoftBank have each committed $19 billion. Despite initial reports suggesting a deal worth up to $500 billion, new details reveal that the venture will initially raise $100 billion, with the potential for an additional $400 billion over time. The episode highlights the drama surrounding the project, particularly Elon Musk's public skepticism about its financial viability, which has drawn criticism from Trump's team. The discussion raises concerns among European tech leaders about the continent's reliance on American technology.In another segment, Sobel addresses Google's new measures to enhance control for IT administrators over Chrome browser extensions, aimed at mitigating security risks associated with cybercriminal activities. The update allows IT admins to remotely manage extensions, thereby reducing the potential for phishing and data exfiltration. This initiative is particularly relevant for IT service providers, as it represents a significant step toward improving browser security and minimizing risk exposure for organizations.The episode concludes with a discussion on the importance of AI labeling and the emotional aspects of AI integration within organizations. Experts emphasize the need for transparency and user trust in AI systems, as many employees express discomfort with the data collection practices of AI tools. Sobel poses critical questions about the future of legacy hardware companies in the face of a shift toward service-oriented models and the role of managed service providers in facilitating successful AI integrations. Four things to know today00:00 Trump’s AI Plan: Six Months to Chart a Bias-Free Future in Tech02:29 Stargate Drama: Big Bucks, Bigger Egos, and the Future of AI Infrastructure04:47 Chrome Extensions Under Lock and Key: Google Hands IT the Master Control06:13 AI Labels, Emotional Tech, and the Software Shift: Is the Future Built on Trust?  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode opens with President Donald Trump's announcement of a four-year initiative called Stargate, which aims to enhance the nation's AI infrastructure with a staggering budget of $500 billion. This initiative involves major tech players like Oracle, OpenAI, and Microsoft, who will invest $100 billion to expand computing capacity and construct large data centers. The goal is to address the current shortage of high-capacity computing infrastructure necessary for AI advancements.Host Dave Sobel highlights Microsoft's recent adjustments to its partnership with OpenAI, which now allows OpenAI access to competitors' computing resources while maintaining Microsoft's exclusive rights to OpenAI's technology for certain products. This change comes amid scrutiny from shareholders concerned about the pace of computing power provision. The episode also covers Logic Monitor's strategic partnership with OpenAI, aimed at enhancing IT operations through advanced AI technologies, emphasizing the growing trend of AI integration in IT service management.The podcast further explores Microsoft's authorization to use OpenAI's GPT-4 for top-secret government workloads, marking a significant milestone for generative AI adoption in federal spaces. This development signals an increasing trust in AI for sensitive applications, particularly within the intelligence community and defense sectors. Additionally, OpenAI's collaboration with RetroBiosciences to develop a new language model for engineering proteins showcases AI's potential to reshape research and development pipelines in biotechnology.Finally, Sobel discusses a recent Gallup poll revealing a disconnect between the pervasive use of AI products and public perception, with many individuals unaware of their interactions with AI. The skepticism surrounding AI, particularly among writers concerned about authenticity, contrasts with readers who often enjoy AI-assisted content without preference for its origin. The episode concludes by emphasizing the importance of implementing AI tools transparently and effectively, highlighting the opportunities for businesses to leverage these advancements in real-world applications. Three things to know today 00:00 AI Takes the Spotlight: Trump’s Stargate, Microsoft-OpenAI’s New Deal, and LogicMonitor’s IT Push 04:15 AI Goes Top-Secret: Microsoft, OpenAI, and Google Push Boundaries in Defense and Science07:58 We All Use AI, Even When We Think We Don’t—But Writers and Readers Disagree on Its Role Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.