Business of Tech: Daily 10-Minute IT Services Insights

Top-performing IT solution providers are experiencing record profitability, achieving over 19% adjusted profit margins for the fifth consecutive year, despite a slowdown in revenue growth. The latest report from Service Leadership indicates that while managed service providers (MSPs) saw revenue growth of only 7.1% in 2024, their adjusted earnings before interest, taxes, depreciation, and amortization (EBITDA) grew at a more robust rate of 13%. This trend highlights the importance of operational maturity and cost control as key drivers of profitability in the industry, suggesting that MSPs should focus on enhancing their operational processes rather than solely pursuing top-line growth.The podcast also discusses the rising use of artificial intelligence (AI) tools among office workers, with nearly half utilizing tools not provided by their employers. This covert usage raises concerns about data privacy and compliance with company policies. A report from Ivanti reveals that 42% of employees are using AI in their daily tasks, a significant increase from the previous year. The discussion emphasizes the need for organizations to prioritize data quality and governance, as the responsibility for data modeling shifts to operational layers where real-time decisions are made.Google is making significant changes to its search engine, introducing an AI Mode Search Engine tool that will provide AI-generated responses instead of traditional links. This shift could fundamentally alter how users access information, posing challenges for IT service providers and content creators who rely on traditional SEO strategies. The integration of AI into search engines raises questions about the future of content discovery and the potential erosion of Google's dominance as the default search engine, especially with Apple considering AI-driven search options for its Safari browser.Arctic Wolf has announced an increase in its security operations warranty to $3 million, the largest in the industry, aimed at enhancing customer trust and positioning its endpoint security solutions as enterprise-grade. This move reflects a growing trend among vendors to share risk with clients, emphasizing the importance of trust in a competitive market. The podcast concludes by highlighting the need for IT service providers to adapt to these changes, focusing on shared risk and high assurance as key selling points in a rapidly evolving landscape. Four things to know today 00:00 Top IT Providers Maintain 19%+ Profit Margins for Fifth Year as Valuations Soar03:12 As Employees Go Rogue with AI, Poor Data and Bad Prompts Threaten Reliability and Trust07:53 Google’s AI Push Redefines Information Discovery—Content Creators and IT Firms Brace for Fallout12:18 With $3M on the Line, Arctic Wolf Turns Warranty into a Sales Weapon Supported by: https://syncromsp.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI tools are increasingly leaking sensitive data, with a recent report revealing that 68% of organizations have experienced data leaks due to employees using artificial intelligence tools. Despite a high level of confidence among security leaders—90% believe their security measures are effective—more than half reported regular malware and phishing incidents linked to improper AI implementation. The report highlights a significant disconnect between perceived security and actual threats, with only 23% of organizations having established comprehensive AI security policies. This underscores the urgent need for tailored security protocols as AI technologies become more integrated into daily operations.Business leaders are eager to harness the benefits of generative AI, yet many express uncertainty about their organizations' readiness for data and AI integration. A survey indicated that while 79% of leaders expect a competitive advantage from generative AI within the next 18 months, only 13% feel extremely confident in their data and AI maturity. Key challenges include data accuracy, AI integration issues, and ethical concerns surrounding governance and trust. Small businesses, in particular, report that AI has not met their expectations, with many believing they adopted the technology prematurely.OpenAI's recent announcement that its nonprofit organization will continue to control its for-profit division raises questions about its commitment to its mission of ensuring that artificial general intelligence benefits all of humanity. Despite raising a record $40 billion in private funding, OpenAI is reportedly losing billions annually due to high operational costs. This situation highlights the tension between its mission-driven narrative and the financial realities of operating a tech company, emphasizing the need for IT services firms to diversify their vendor strategies and assess platform risks.The podcast also discusses a troubling security breach involving U.S. Secretary of Defense Pete Hedgeseth, who reportedly used an unsecured internet connection to install a messaging application on Pentagon devices. This incident raises significant cybersecurity concerns and reflects a broader governance failure at high levels of government. The misuse of messaging apps within sensitive environments undermines efforts to enforce cybersecurity accountability in the private sector, making it harder for IT service providers to advocate for policy compliance among their clients. The episode concludes by emphasizing the importance of governance as a strategic risk mitigation tool in the face of evolving cybersecurity challenges. Four things to know today 00:00 AI Adoption Outpaces Readiness: New Reports Show SMBs Struggle with Data, Security, and Value Realization04:41 OpenAI Says It’s Nonprofit-First—But Billion-Dollar Burn Rates Tell Another Story06:10 AI-First at Duolingo: What the Language App’s Automation Shift Reveals About Tech’s Changing Workforce Model08:02 Defense Secretary’s Signal Slips Are a Signal Problem for Everyone’s Cyber Policies Supported by: https://getflexpoint.com/msp-radio/ https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The U.S. job market shows resilience with the addition of 177,000 payrolls in April, despite a slight decline in IT roles as tech professionals exit the field. The unemployment rate remains low at 4.2 percent, but the IT sector has seen significant job losses, with over 10,600 positions cut in April alone. This trend is attributed to a cautious hiring environment influenced by increasing automation and economic policies, leading many IT professionals to leave the sector altogether. While demand for artificial intelligence roles is surging, the overall tech job market is struggling, raising concerns about the long-term implications of ongoing trade tensions and tariff impacts.Major companies like General Motors and Delta Airlines have withdrawn their financial forecasts, signaling potential freezes in capital and operational spending, including IT initiatives. This shift in economic sentiment is prompting clients to focus on resilience and efficiency, leading IT service providers to rethink their offerings. Instead of traditional services, there is a growing need for solutions that address risk management and operational impacts. IT services firms are encouraged to deepen their understanding of client businesses and tailor their services accordingly to become trusted partners.Earnings reports from tech giants such as Amazon, Microsoft, and Meta indicate a continued investment in data centers and AI infrastructure, despite rising costs due to tariffs. Microsoft reported a significant increase in capital expenditure and cloud revenue, while Google Cloud also experienced substantial growth. However, companies like IBM and Intel are facing challenges, with declining stock prices and weak forecasts. The overall landscape suggests that while hyperscalers are investing heavily, the economic conditions are creating a complex environment for IT service providers.The Global Technology Industry Association has appointed Dan Wensley as its new CEO, a move seen as strategic for the organization as it seeks to innovate and expand its service offerings. Wensley’s extensive experience in the managed services space positions him well to address the needs of IT service providers. However, there are concerns that the association must avoid becoming merely a platform for vendor messaging and instead focus on delivering unique value to the industry. The challenges ahead will require tangible wins to build trust and relevance among smaller and mid-sized IT service firms. Four things to know today 00:00 U.S. Adds Jobs in April, But IT Sector Shrinks as Tariff Pressure and Automation Reshape Hiring05:16 Big Tech Earnings Show AI Spend Is Surging—But Tariffs and Cost Pressures Loom10:20 Tariffs Reshape Tech Landscape: Cloud Thrives While SMBs and Traditional IT Struggle13:13 New GTIA CEO Dan Wensley Has a Big Job: Make It Matter Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Global Technology Industry Association (GTIA) stands at a pivotal moment, facing a profound transformation following the sale of its certification and training division. This transition presents a unique opportunity for GTIA to redefine its mission and solidify its role as a cornerstone of the IT industry. Rather than merely adjusting to changes in the technology landscape, GTIA must embrace a bold, redefined purpose that focuses on the business of delivering technology, including strategies, partnerships, and economic frameworks that facilitate how technology reaches customers. One of the key challenges for GTIA is its identity and the perception that it represents the technology industry as a whole. The organization must shift its focus from being an industry standards group to becoming an association that empowers go-to-market partners, service providers, and vendors. With only 2,000 member organizations, GTIA's reach is limited compared to the vast number of providers and companies operating globally. To thrive, GTIA must actively redefine membership and engage with the broader industry, positioning itself as the central hub of the IT ecosystem. To remain relevant, GTIA must also embrace digital transformation, moving away from outdated engagement models that rely on static reports and periodic conferences. By adopting a modern approach that includes real-time engagement, AI-driven insights, and digital-first collaboration, GTIA can become a dynamic intelligence network for technology delivery professionals. This transformation will allow GTIA to provide personalized, data-driven content and on-demand resources that align with the preferences of a younger, more digital-native workforce. Finally, GTIA has the opportunity to lead in philanthropy and workforce development by moving beyond traditional grant processes and focusing on impactful initiatives. By leveraging its substantial endowment, GTIA can empower organizations that drive meaningful change in the industry. Establishing a platform for new ideas and diverse voices will further enhance GTIA's role as a thought leader, fostering innovation and proactive discussions that elevate the entire IT ecosystem. The time for GTIA to act is now, as it must choose to become a driving force in the rapidly evolving technology landscape or risk fading into irrelevance.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Arvind Parthiban, CEO of Super Ops, discusses the company's growth strategy following a recent $25 million Series C funding round. With a focus on artificial intelligence (AI), Super Ops aims to enhance its platform for managed service providers (MSPs) by developing innovative features that streamline IT management. Parthiban emphasizes the importance of being close to customers, revealing plans to relocate the leadership team to the U.S. and expand into European markets. The company is committed to building a strong presence in the MSP sector, leveraging AI to transform service delivery.Parthiban differentiates Super Ops' approach to AI from competitors by viewing it as a foundational element rather than a mere feature. He argues that while many companies are integrating AI functionalities, true differentiation lies in how these technologies are applied to solve real-world problems for MSPs. Super Ops has invested in a dedicated AI team in New Zealand, focusing on creating meaningful tools that enhance operational efficiency and service quality for its users.The conversation also touches on the challenges of data access for AI development. Parthiban acknowledges that while Super Ops has a growing customer base, competitors with larger datasets may have an advantage. However, he believes that the company can still leverage its existing data and partnerships to create valuable AI-driven insights and automation tools. He asserts that the focus should not solely be on data volume but also on the quality and applicability of the AI solutions being developed.Finally, Parthiban addresses concerns regarding Super Ops' marketing strategies, which some MSPs have described as aggressive. He defends the company's approach, likening it to common practices in the tech industry, while also expressing a desire to build trust within the MSP community. He clarifies that while the company is not currently monetizing its AI features, it plans to ensure that MSPs see tangible value before implementing any pricing changes. This strategy reflects a commitment to fostering long-term relationships with customers as the industry evolves.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dan Candee, CEO of Cork, discusses the innovative approach of combining software with insurance to provide cybersecurity solutions for managed service providers (MSPs) and their clients. Cork stands out in the cybersecurity landscape by validating the compliance of all client endpoints and offering a cyber warranty that provides financial protection. This model addresses the complexities of cybersecurity, where software vendors often avoid liability for failures, leaving businesses vulnerable. Cork aims to simplify the cybersecurity landscape, integrating with existing MSP tech stacks to ensure comprehensive protection.The conversation delves into the challenges of managing financial risk in the cybersecurity sector. Candee explains that Cork's unique technology allows them to monitor and assess risks across all endpoints, providing a clear picture of compliance and security. This proactive approach helps MSPs maintain a secure environment for their clients, ensuring that they are prepared for potential cyber threats. The discussion highlights the importance of accountability and transparency in the cybersecurity ecosystem, emphasizing that Cork's model is designed to support MSPs in their efforts to protect their clients.Candee also addresses the issue of human error in cybersecurity, noting that a significant percentage of incidents stem from mistakes made by individuals rather than technology failures. Cork's system not only identifies these risks but also provides a framework for compliance, ensuring that clients are aware of their security posture. By offering a warranty that covers incidents resulting from human error, Cork reinforces the idea that businesses have the right to survive cyber attacks, fostering a culture of security awareness.Finally, the conversation touches on the evolving landscape of cyber insurance, which has been described as chaotic. Candee shares insights on how Cork collaborates with insurance companies to create a sustainable model that balances risk and profitability. He emphasizes the need for continuous improvement in cybersecurity practices and the integration of automation and AI to enhance efficiency. As the industry evolves, Cork remains committed to simplifying processes for MSPs and their clients, ensuring that they can navigate the complexities of cybersecurity with confidence.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The discussion centers around the evolving landscape of technology roles, particularly in the context of AI and automation. Seth Robinson from CompTIA and Beth Pariseau from TechTarget share insights on the current demand for various IT job families, including software development, cybersecurity, and data management. They highlight that while there is a high demand for skilled professionals, companies are facing challenges in identifying specific skill gaps and adapting their workforce accordingly. The conversation emphasizes the need for organizations to invest in internal training and upskilling to bridge these gaps.As AI technologies, particularly generative AI and AI agents, continue to develop, their impact on job roles is becoming increasingly significant. Beth discusses the integration of AI agents into development environments, noting that while they can enhance productivity, there is still skepticism about their long-term viability in production settings. The hype surrounding AI agents contrasts with the reality of their implementation, as many organizations are still grappling with the return on investment and practical applications of these technologies.The conversation also touches on the concept of "vibe coding," where developers use AI tools to assist in coding tasks. While this approach can be beneficial for prototyping and citizen developers, both Seth and Beth agree that it is not yet suitable for production-level code. They express concerns about the potential skills gap that may arise if junior developers rely too heavily on AI-generated code without gaining the necessary foundational skills to evaluate and maintain it.Finally, the discussion highlights the importance of accountability in AI usage, particularly in areas like identity and access management. As organizations rush to implement AI solutions, they must also consider the ethical implications and governance surrounding these technologies. The need for a skilled workforce that can navigate the complexities of AI and its integration into existing systems is paramount, as companies strive to balance innovation with responsibility.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Alan Mosca, CTO of nPlan, discusses the transformative role of machine learning in construction project management. nPlan leverages historical data from large construction projects to create forecasts that help improve project execution. By analyzing how past projects were completed, NPLAN aims to shift the traditional mindset of project planning, which often relies on rigid schedules with fixed dates. Instead, the company focuses on modeling uncertainty and exploring various scenarios to better prepare for potential deviations from the plan.The conversation delves into the core components of nPlan's technology, distinguishing between machine learning, algorithmic AI, and agentic AI. Mosca emphasizes that while machine learning is used to predict outcomes based on historical data, the real innovation lies in automating workflows to handle the complexity of large projects. This automation allows project managers to explore thousands of execution options, which would be impossible to analyze manually. The integration of AI agents into project management processes is framed as a means to enhance human decision-making rather than replace it.Mosca also highlights the importance of transparency in machine learning models, noting that decision-making in uncertain environments requires a probabilistic approach. He draws parallels to weather forecasting, where probabilities guide expectations rather than definitive outcomes. This approach helps project managers understand the likelihood of various scenarios, enabling them to make informed decisions based on the data provided by nPlan's systems.Finally, Mosca reflects on the challenges of implementing technology in the construction industry, particularly the need to motivate stakeholders to act on forecasts. He points out that human behavior often requires more than just data; personal experiences and contextual factors play a significant role in decision-making. By supporting project managers with AI-driven insights while respecting the nuances of human interaction, nPlan aims to foster better project outcomes in an industry that is often resistant to change.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Kaseya has launched a series of AI-driven tools and policy changes at its Connect 2025 event, aimed at enhancing operational efficiencies for IT service providers. The Kaseya 365 Ops platform utilizes AI to help customers improve their operational efficiency, with early users reportedly saving an average of 160 hours per month, equivalent to the productivity of one additional technician. Additionally, Kaseya is introducing free-to-use Datto backup hardware for up to three devices per customer, significantly reducing upfront costs for partners. The relaunch of the Datto Alto 5, a 2TB encrypted backup device offered at the price of a 1TB unit, provides better value and security for small to medium-sized businesses.SentinelOne, Huntress, and Microsoft have also made significant updates in cybersecurity and operational tools. SentinelOne unveiled its next-generation Purple AI Athena release, which automates critical processes such as threat triaging and investigation, while Huntress enhanced its managed identity threat detection and response solution to combat the rising threat of identity-based attacks. Microsoft announced that paid subscriptions will be required for its Windows Server 2025 hotpatching service, which allows administrators to install security updates without rebooting their servers, transitioning to a subscription model after June 30th.Homeland Security Secretary Kristi Noem announced plans to refocus the Cybersecurity and Infrastructure Security Agency (CISA) on protecting critical infrastructure from sophisticated threats, particularly those posed by China. She criticized previous leadership for mission drift and emphasized the need for improved information sharing across government agencies. Additionally, the Take It Down Act has passed the House, mandating social media companies to remove flagged non-consensual sexual images within 48 hours, raising concerns about potential misuse and the impact on smaller platforms.OpenAI has rolled back an update to its GPT-4.0 model due to concerns over overly flattering responses that compromised user trust. The company aims to refine its approach based on long-term user feedback, emphasizing the importance of accuracy and directness in AI interactions, especially for professionals in decision-making roles. This rollback serves as a reminder for IT leaders to ensure that AI-generated communications are truthful and not merely affirming, as the tone of AI can significantly shape trust in client relationships. Four things to know today 00:00 Kaseya Connect 2025: AI Ops Push, Free Backup Hardware, and Fred Voccola’s Ongoing Presence Signal Business-as-Usual with a New Toolkit04:14 SentinelOne’s AI Analyst, Huntress’s Identity Defense, and Microsoft’s Paid Patching 07:24 Noem Refocuses CISA on Infrastructure Threats as Congress Advances AI Image Takedown Law10:29 OpenAI Walks Back GPT-4o Update After Sycophantic Shift, Raising Critical Questions for AI Use in IT Services Supported by: https://getnerdio.com/nerdio-manager-for-msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Over half of employees are concealing their use of artificial intelligence (AI) tools from their employers, raising significant concerns about trust and compliance within organizations. A study by KPMG and the University of Melbourne found that 57% of employees admitted to hiding their AI usage, with 66% of these users not verifying the accuracy of AI-generated results. This lack of transparency poses risks related to data management and compliance, especially as nearly half of the respondents have shared sensitive business information on public AI platforms. The findings highlight a growing identity management crisis, as organizations grapple with the implications of unchecked AI adoption.In the realm of customer service, a study revealed that while 42% of consumers believe AI can handle complex inquiries as effectively as humans, 51% reported receiving incorrect information from AI bots. Despite this, there is a notable increase in the number of customers successfully resolving issues through AI, with 63% expecting AI to become the primary mode of customer support. However, privacy and security concerns remain prevalent, with 70% of consumers expressing worries about these issues when interacting with AI technologies.The podcast also discusses the evolving job landscape in AI, noting that the role of prompt engineer is becoming obsolete due to advancements in AI technology. Microsoft’s survey indicated that roles such as AI trainer and AI data specialist are now in higher demand. Additionally, while larger corporations are reaping the benefits of AI adoption, small and medium-sized businesses are struggling to keep pace, potentially missing out on significant economic advantages. This disparity underscores the need for tailored solutions to help smaller firms integrate AI effectively.Finally, the episode covers recent developments in cybersecurity, including new offerings from Akamai and SureWeb aimed at addressing emerging threats in AI and browser security. Akamai's Firewall for AI provides multi-layered protection against cyber threats, while SureWeb's Defense X tools enhance browser security for managed service providers. The discussion emphasizes the critical need for specialized security measures as organizations increasingly rely on AI and browser-based applications. The episode concludes with a cautionary note regarding the importance of secure device decommissioning, as highlighted by USAID's recent policy change, which raises concerns about identity and access management in both public and private sectors. Four things to know today 00:00 Trust Erodes as AI Usage Rises: Employees Hide Tools, Consumers Doubt Bots, and SMBs Fall Behind06:29 Syncro Launches XMM—Think RMM, But Bigger, Smarter, and More Secure 08:22 Akamai and Sherweb Address Overlooked Risks in AI and Browser-Based Work Environments10:57 USAID Stops Collecting Devices from Ex-Employees, Exposing Gaps in Endpoint Security and Offboarding Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI is increasingly enhancing efficiency in cybersecurity operations, but human expertise remains essential. A recent report from Enable reveals that while AI tools can significantly reduce analysis time for security alerts, a staggering 86% of these alerts still require human validation. This highlights the ongoing need for skilled analysts in the cybersecurity field, emphasizing that AI cannot operate autonomously without human oversight. The report underscores the importance of combining AI capabilities with human expertise to provide comprehensive security solutions.In Ireland, hiring in the IT and science sectors is experiencing a slowdown due to global economic uncertainties. Despite an overall increase in job vacancies, the latest Q1 jobs index indicates stagnation in these critical fields, reflecting a cautious approach among employers. The low unemployment rate and significant employment gains in 2024 contrast with the hiring freeze, suggesting that the volatility in the global economy is influencing hiring plans. This trend in Ireland may signal broader caution among multinational tech firms, particularly in sectors like cloud services and cybersecurity.Microsoft is restructuring its AI sales strategy to simplify its offerings, consolidating its six distinct solution areas into three. This move aims to streamline marketing efforts and enhance sales training, reflecting the evolving landscape of customer needs in the AI era. The changes suggest that Microsoft's current AI sales efforts may not be performing as expected, indicating that IT services firms should not assume AI products will sell themselves. Instead, a focus on sales enablement and clear value propositions is essential for success in this complex market.Blackpoint Cyber has launched a unified security platform called CompassOne, designed to enhance cybersecurity for organizations by integrating proactive and reactive measures. This platform aims to streamline operations and reduce costs while providing a comprehensive view of cybersecurity risks. Additionally, France and Germany have introduced a collaborative writing service called Docs, intended as a European alternative to Google Docs, emphasizing digital sovereignty. This initiative reflects a significant shift in how governments are becoming active players in the software ecosystem, potentially impacting IT service provision and vendor selection in Europe. Four things to know today 00:00 Automation Accelerates Cybersecurity, Yet Human Oversight and Hiring Caution in Ireland Signal Global Tech Headwinds04:07 AI Growing Pains: Microsoft Restructures Sales and Reintroduces Recall, Highlighting the Challenge of Selling AI Outcomes06:46 Blackpoint Cyber Launches CompassOne to Unify Security Posture for MSPs, Targeting Risk Visibility and Maturity Proof08:52 France and Germany Launch Docs to Boost Digital Sovereignty, Signaling New Opportunities for IT Services Firms Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Hunter Jensen, the founder and CEO of Barefoot Solutions, discusses the evolving landscape of artificial intelligence (AI) and its practical applications in business. Barefoot Solutions, a custom software development firm, has been at the forefront of technology innovations for over 20 years, adapting to trends from web development to machine learning and generative AI. Jensen emphasizes the importance of understanding specific use cases for AI, particularly in enhancing employee productivity and streamlining workflows. He highlights that while generative AI is currently a hot topic, traditional machine learning applications remain powerful tools for businesses.Jensen shares insights into how generative AI can transform existing information into various formats, making it particularly useful for tasks like document generation and data querying. He points out that many organizations struggle with outdated data systems and governance, which can hinder their ability to leverage AI effectively. By focusing on employee workflows and increasing efficiency, businesses can grow without necessarily hiring more staff, thus driving revenue and reducing costs.The conversation also delves into the importance of data governance and preparation for organizations looking to implement AI solutions. Jensen stresses that foundational data work is crucial for successful AI deployment, as poor data quality can lead to ineffective outcomes. He advocates for a strategic approach to data access, ensuring that employees have the right tools and permissions to utilize AI effectively while maintaining data security.Looking to the future, Jensen predicts a trend toward specialization among AI models, as companies seek to differentiate themselves in a competitive market. He believes that while the current landscape may seem saturated, the demand for specialized AI solutions will grow, leading to more tailored applications for various industries. As the technology continues to evolve, Jensen is optimistic about the potential for AI to drive significant advancements in business operations and decision-making.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode features a deep dive into the evolving landscape of managed services, focusing on the insights of industry experts Howard M. Cohen and Abraham Garver. The discussion centers around the significant shift towards service-oriented models within the managed service provider (MSP) sector, highlighting the importance of artificial intelligence (AI) and the ecosystems that are driving growth. Cohen emphasizes the three main categories of services that are currently profitable for MSPs: managed services, project services, and the emerging field of AI-driven solutions.Cohen and Garver explore the challenges MSPs face in integrating AI into their offerings. While some MSPs are beginning to adopt AI technologies, many are still grappling with how to effectively implement these tools. Garver notes that the financial metrics of MSPs, such as EBITDA, remain largely unchanged despite the incremental benefits AI may provide. The conversation also touches on the potential commoditization of certain services, particularly in help desk operations, as AI technologies become more prevalent.The experts discuss the competitive landscape, particularly how larger, private equity-backed MSPs may have an advantage in leveraging AI due to their resources. Smaller MSPs may struggle to keep pace, leading to a potential widening of the gap between them and larger players. Cohen argues that AI could serve as a great equalizer for smaller MSPs if they can effectively automate processes and reduce reliance on human resources.Finally, the episode highlights the importance of peer groups and community support for MSPs looking to grow and adapt in this changing environment. Both Cohen and Garver agree that engaging with trusted peer networks can provide invaluable insights and strategies for navigating the complexities of the managed services market. The conversation concludes with a preview of an upcoming interview focused on practical applications of AI in enhancing productivity and streamlining workflows.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

IBM and Intel have recently reported their earnings, revealing significant challenges despite some positive figures. IBM exceeded earnings expectations with a revenue of $14.54 billion, but its net income fell sharply due to the U.S. government's cost-cutting measures, resulting in a loss of $100 million from canceled contracts. Meanwhile, Intel reported a net loss of $8 million, with stagnant revenues and a warning of potential layoffs as the company struggles to adapt to a competitive semiconductor market. Both companies face pressure to innovate and demonstrate value in a rapidly changing landscape.In the fintech sector, Alternative Payments has successfully raised $22 million to enhance automation and accessibility for managed service providers (MSPs). The company aims to address the unique billing challenges faced by MSPs, which often deal with recurring billing and slow payment cycles. With plans for international expansion, Alternative Payments is focused on building a comprehensive financial services platform that can significantly improve processing times for its clients.CyberVerify, a compliance platform developed by MSP Alliance, has announced enhancements to empower MSPs and software-as-a-service companies. The upgraded platform features a new user interface and a scoring model for measuring compliance maturity, along with an API for seamless integrations. These improvements aim to provide ongoing compliance visibility, moving away from traditional yearly audits, but the platform's success will depend on maintaining trust and independence in its scoring mechanisms.The episode also highlights emerging trends in AI, with OpenAI introducing a lightweight version of its ChatGPT tool and a new open-source text-to-speech model from Nary Labs. These developments reflect a shift towards more localized and controllable AI solutions that prioritize user trust. Additionally, Microsoft's Work Trend Index report indicates a growing reliance on digital labor, emphasizing the importance of the human-to-AI agent ratio in organizational success. The episode concludes with a discussion on the simplicity and modularity of technology, as exemplified by Slate Auto's upcoming electric pickup truck, which aims to disrupt the automotive market with its minimalist design. Four things to know today 00:00 Beneath the Earnings: IBM Faces Contract Fallout, Intel Shrinks While AI Still Lags—What MSPs Should Watch05:32 From Cash Flow to Compliance: Two Platforms Aim to Automate the MSP Back Office—But Can They Deliver?08:21 AI Goes Local: OpenAI, Dia, Meta, and LinkedIn Signal Shift Toward Speed, Trust, and Human-Like UX11:46 Workforce Robots and Bare-Bones Pickups? This Week, Simplicity Steals the Show Supported by: https://getnerdio.com/nerdio-manager-for-msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Maryland has introduced a new 3% sales tax on data and information technology services, set to take effect on July 1, 2025. This legislation expands the definition of taxable services to include essential IT offerings such as cloud storage, IT consulting, and cybersecurity. Experts warn that this tax could lead to increased costs for businesses, potentially discouraging innovation and prompting some to relocate to states with lower tax burdens. The implications of this tax extend beyond Maryland, signaling a potential trend where states may increasingly treat digital infrastructure as a taxable utility.The introduction of this tax is seen as a precedent that could influence other states to follow suit if Maryland's implementation does not face significant pushback. Managed Service Providers (MSPs) and IT vendors will need to adapt to the new landscape, as the tax could compress margins and impact client retention. Businesses may need to communicate effectively with clients about the reasons for price increases and demonstrate the value of their services to justify these hikes. Additionally, the complexity of compliance with the new tax regulations will require providers to ensure their billing systems can handle the nuanced categorization of services.In a related development, Microsoft has launched the Wave 2 spring release of its Microsoft 365 Copilot, which includes new features aimed at enhancing productivity through advanced AI capabilities. This update introduces an Agent Store for integrating third-party applications and tools that facilitate better management of AI agents. The enhancements signal Microsoft's commitment to embedding AI deeper into daily workflows, positioning Copilot as a platform that could redefine how work is conducted in organizations.Furthermore, Cynomi has secured $37 million in funding to enhance its cybersecurity platform, focusing on developing agentic AI capabilities. This investment reflects a broader shift in the cybersecurity market towards strategic, continuous security solutions rather than merely providing tools. As demand for such services grows, MSPs must adapt to meet the evolving needs of their clients, moving towards outcome-based and intelligent security solutions. The podcast emphasizes the importance of advocacy within the MSP community to influence future legislation and avoid being treated as commoditized services. Three things to know today 00:00 Maryland’s New 3% Sales Tax on IT Services Signals Broader Shift Toward Taxing Digital Infrastructure05:58 Microsoft Expands 365 Copilot With AI Agents, Cross-App Search, and Agent Store in Major Spring Update08:22 Cynomi Secures $37M Series B to Drive Agentic AI in Cybersecurity, Riding 3x ARR Growth and Rising MSP Demand Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Zendesk has made a significant shift in its pricing model by moving away from traditional seat licenses to an outcome-based pricing structure. This change, articulated by CEO Tom Eggemeier, means that customers will only pay when an AI agent successfully resolves a business problem. This approach aligns with a broader industry trend towards consumption-based pricing, where costs are directly linked to the value delivered rather than the number of licenses or usage. As organizations increasingly adopt AI technologies, this model could reshape the software landscape, pushing providers to rethink their value propositions and focus on delivering tangible business outcomes.The Cybersecurity and Infrastructure Security Agency (CISA) is facing challenges as two high-ranking officials resign amid budget cuts that threaten to reduce its workforce by nearly 40%. The agency's Secure by Design initiative, aimed at enhancing software security, may be impacted by these changes, raising concerns about the future of national cybersecurity efforts. Additionally, CISA has halted the use of certain threat-hunting tools, which could further hinder its ability to address cyber threats effectively. The situation highlights the critical need for managed service providers (MSPs) to adapt their business models to incorporate security measures that align with evolving regulatory and customer demands.Kaseya and other companies are introducing AI-driven tools designed to enhance IT management and cybersecurity for managed service providers. Kaseya's Spring 2025 release includes features that automate workflows and improve user experience, while Cork Protection has launched a tool to help MSPs quickly assess cyber insurance policies. These innovations reflect a growing trend in the industry to leverage AI for operational efficiency and improved service delivery. As MSPs adopt these technologies, they can better position themselves to meet client needs and navigate the complexities of cybersecurity.OpenAI has partnered with The Washington Post to enable ChatGPT to summarize and link to the newspaper's reporting, marking a significant development in the relationship between AI and journalism. This collaboration aims to enhance the quality of information provided to users while raising questions about copyright and the reliability of AI-generated content. Despite OpenAI's advancements in research capabilities, concerns remain about the accuracy of AI in complex tasks. The partnership underscores the ongoing tension between the demand for high-quality information and the challenges of integrating AI into content creation and dissemination. Four things to know today 00:00 Zendesk Drops Per-User Pricing—Now It’s Pay When AI Gets the Job Done03:56 Cyber Shakeup: CISA Faces Staff Exodus and Tool Loss While Pentagon Tightens Software Security Standards06:52 From Cyber Orchestration to Frontline AI: New Releases Highlight MSP-Centric Innovation Across the Ecosystem10:35 As OpenAI Partners with Major Newsrooms, Benchmark Reveals Deep Research Still Struggles with Accuracy Supported by: https://timezest.com/mspradio/ https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Ransomware attacks targeting small and medium-sized businesses (SMBs) have reached alarming levels, with a recent UK government survey revealing that 1% of organizations reported such incidents, affecting approximately 19,000 entities. This marks a significant increase from the previous year, highlighting a troubling trend where nation-state actors are increasingly focusing on SMBs due to their often inadequate cybersecurity measures. The survey also indicates a decline in board-level cybersecurity responsibility, with only 27% of businesses having a cyber specialist on their board, down from 38% four years ago. As the frequency of ransomware incidents decreases, the cost per incident is rising, emphasizing the need for resilience-focused security measures.In addition to ransomware, a vulnerability in Google's OAuth system has been exploited by phishers to create sophisticated attacks that mimic legitimate emails from Google. This DKIM replay phishing attack allows hackers to bypass security checks, making it difficult for users to detect scams. A notable case involved a developer receiving a fraudulent email that appeared to be a legitimate security alert. This incident underscores the importance of updating security awareness training, as traditional methods may not adequately prepare users for such advanced phishing techniques.Another significant security concern arose from a flaw in Gladinet's Centristack file-sharing platform, which allows remote code execution due to a deserialization issue linked to hard-coded cryptographic keys. This vulnerability has already been exploited in multiple cases, raising alarms within the cybersecurity community. Gladinet has advised customers to upgrade or change their keys to mitigate potential threats. Additionally, Microsoft acknowledged a flaw in its Intune device management tool that inadvertently allowed unauthorized Windows 11 upgrades, prompting organizations to revert affected devices.On a different note, Wikipedia has partnered with Kaggle to create a machine-readable dataset of its content for training AI models, addressing the challenges posed by content scraping. This initiative aims to manage the rising costs associated with non-human traffic while protecting contributors' rights under Creative Commons licensing. Meanwhile, concerns have emerged regarding the impact of AI on human intelligence, with studies indicating that reliance on AI tools may inhibit critical thinking skills, particularly among younger users. As organizations navigate the complexities of AI integration, the need for resilient systems that can adapt to these changes becomes increasingly critical. Four things to know today 00:00 Ransomware Evolves: Targeting Improves, Board Accountability Wanes, and SMBs Face Growing Geopolitical Risk03:32 Secure by Default? Not This Week — Google, Microsoft, and Gladinet Say Otherwise07:32 Wikipedia Feeds the AI Beast—But Wants to on Its Own Terms10:04 AI Overload: How Education, Cognitive Skills, and Enterprise Strategy Are Buckling Under Pressure Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://getflexpoint.com/msp-radio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Small to medium-sized businesses (SMBs) are increasingly turning to third-party service providers to enhance their capabilities in artificial intelligence (AI) and hybrid cloud solutions. A recent Forrester report, commissioned by Crayon, indicates that 31% of surveyed leaders from Australia, New Zealand, India, and Southeast Asia plan to combine in-house teams with external providers to improve their AI capabilities within the next year. The report highlights a significant interest in AI, with 83% of respondents experimenting with free AI tools, although many are still in the exploration phase rather than implementation. Additionally, 87% of businesses are increasing their budgets for third-party services, signaling a shift towards advisory and pilot projects rather than traditional managed services.In Europe, there is a growing trend among customers to seek alternatives to U.S. cloud service providers due to concerns over reliability, pricing, and data security. Discussions at the recent KubeCon EU event revealed a tripling of inquiries for local cloud solutions, with companies like NextCloud gaining traction. The dominance of major players like Amazon Web Services, Microsoft, and Google, which control about 70% of the European cloud market, is being challenged as organizations question their control over data and consider a transition to trusted local providers.Meanwhile, U.S. manufacturing sentiment is declining, with many manufacturers bracing for recession-like conditions amid ongoing trade tensions. Surveys indicate a significant drop in optimism among factory owners, with the New York Federal Reserve reporting one of the lowest outlooks in over two decades. Although manufacturing output saw a slight increase in March, the overall landscape remains volatile, with future hiring intentions at their lowest since 2016. This juxtaposition of rising output against declining sentiment underscores the complexities facing the manufacturing sector.Lastly, Synology is tightening its grip on hardware by implementing restrictions on the use of third-party hard drives in its future network-attached storage devices. Starting in 2025, only Synology-branded drives and those certified by the company will be supported for full functionality. This move raises concerns about vendor lock-in, particularly for managed service providers (MSPs) who have relied on Synology for its reliability and ease of use. Additionally, a cautionary tale emerges from U.S. Defense Secretary Pete Hegseth's misuse of Signal for sharing sensitive military information, highlighting the importance of operational security and the need for a strong cybersecurity culture within organizations. Three things to know today 00:00 Tech Tides Are Shifting: SMBs Want Advice, Europe Wants Control, and U.S. Industry Feels the Strain05:58 Hard Drives Locked Out: Synology Tightens the Rules, and MSPs Might Rethink Their NAS Game07:32 He Did It Again: Hegseth’s Signal Habit Raises the Stakes for Cybersecurity Culture Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jason Willis Lee, a specialized medical translator, discusses the impact of AI on the translation industry, particularly in the medical field. With a background in medicine and extensive experience in translating clinical trials, medical reports, and academic research, he has witnessed firsthand the disruption caused by AI technologies. While machine translation tools like Google Translate and DeepL have improved significantly, they still struggle with nuances and specialized terminology, which are crucial in medical translation. As a result, Willis Lee emphasizes the importance of human oversight in the translation process, particularly through post-editing of machine-generated content.The conversation delves into the evolving landscape of the translation industry, where generalist translators are increasingly being squeezed out due to the rise of AI. Willis Lee notes that many translators are facing reduced income and job opportunities, particularly those who do not specialize in niche areas. He advocates for the necessity of niching down to survive in this changing environment, suggesting that specialized translators in fields like medical translation and linguistic validation will have better prospects than generalists.Willis Lee also shares insights into his own career trajectory, highlighting the importance of investing in professional development and adapting to industry changes. He discusses the shift from high-volume, low-cost translation work to low-volume, high-value projects, encouraging aspiring translators to specialize early in their careers. He believes that those who can effectively leverage AI tools while maintaining a human touch will thrive, as they can offer a hybrid service that combines efficiency with quality.Finally, he reflects on the opportunities that AI presents, arguing that it can enhance productivity and create new revenue streams for translators. By diversifying their services and exploring areas like consulting, affiliate marketing, and podcasting, translators can adapt to the changing landscape and find success. Willis Lee's perspective underscores the importance of resilience and innovation in navigating the challenges posed by AI in the translation industry.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The podcast features a discussion on the intersection of artificial intelligence (AI), law, and ethics, with insights from attorney Brad Gross and AI governance expert Juliette Powell. As AI becomes increasingly integrated into the services provided by managed service providers (MSPs) and technology companies, the risks associated with compliance and unintended bias are growing. The conversation explores how businesses can navigate legal pitfalls while developing responsible and transparent AI strategies, emphasizing the importance of accountability and ethical considerations in AI deployment.Juliette Powell highlights the need for organizations to establish AI governance frameworks that are adaptable to evolving technologies. She questions the notion of what is considered "ethically sound" and emphasizes the importance of understanding the organizational culture and the people using AI tools. The discussion reveals that many employees do not utilize AI tools effectively, leading to gaps in implementation and understanding. This sets the stage for a deeper exploration of the responsibilities that organizations must take on as they integrate AI into their operations.Brad Gross addresses the legal implications of AI, particularly concerning privacy and intellectual property. He stresses that while MSPs can delegate tasks to AI, they cannot delegate responsibility. This means that organizations must maintain a human element in their AI strategies to mitigate risks. The conversation also touches on the current lack of comprehensive laws governing AI in the U.S., with a focus on the need for transparency and disclosure regarding data usage in AI systems.The episode concludes with a discussion on the importance of accountability within organizations. Both experts agree that having a designated individual or team responsible for AI governance is crucial for success. They emphasize that MSPs should manage client expectations by clarifying the shared responsibilities in AI compliance. This collaborative approach is essential for navigating the complexities of AI integration and ensuring that organizations can leverage technology effectively while adhering to legal and ethical standards.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A federal judge has ruled that Google acted illegally to maintain a monopoly in online advertising technology, which could lead to significant changes within the company. The ruling, made by Judge Leone Branchima of the U.S. District Court for the Eastern District of Virginia, found that Google unlawfully built dominance in the ad tech market, impacting tools used by publishers and the software facilitating advertising transactions. This decision is part of a broader regulatory effort to rein in the power of major tech companies, with the Justice Department also targeting Apple and Amazon for similar practices. Google, which holds an 87% market share in ad selling technology, plans to appeal the ruling, asserting that its ad tools are beneficial for publishers.The implications of this ruling extend beyond Google itself, as it directly affects the marketing and customer acquisition strategies of IT service providers (MSPs) that rely on Google's advertising infrastructure. The court's decision could trigger a lengthy appeals process, and any operational changes may take years to implement. However, the ruling marks a significant moment for Google, indicating that its business practices may soon face substantial scrutiny and potential restructuring.In addition to the Google ruling, the podcast discusses various new tools and technologies aimed at enhancing cybersecurity and compliance for MSPs. Notable announcements include Google’s launch of a new security platform called Google Unified Security, which integrates various security features into a single solution, and HPE Aruba Networking Central's expanded cloud features for managed service providers. These developments highlight the increasing focus on integrated AI-enhanced and compliance-ready security solutions, emphasizing the need for MSPs to align these tools with real client needs rather than simply adopting them as product features.The episode also explores Apple's innovative approach to artificial intelligence, which prioritizes user privacy by utilizing synthetic datasets for training AI models. This method allows Apple to refine its AI outputs while keeping user data on the device, aligning with privacy regulations. The podcast concludes by addressing the evolving landscape of IT service delivery, urging providers to reconsider outdated technologies and prepare for the integration of AI in their operations, while also emphasizing the importance of security and compliance in this transition. Four things to know today 00:00 Google Loses in Court— And That Could Matter for How MSPs Market Themselves03:39 AI, Compliance, and a Lot of New Toys—But Are These the Tools Your Clients Actually Need?06:34 Can Privacy-First AI Win? Apple’s New Approach Dares to Be Different08:23 Old Tech Out, Smart AI In: What MSPs Need to Rethink Before It’s Too Late Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The U.S. government has renewed funding for the Common Vulnerabilities and Exposures (CVE) Program, a critical database for tracking cybersecurity flaws, just hours before its funding was set to expire. Established 25 years ago, the CVE program assigns unique identifiers to security vulnerabilities, facilitating consistent communication across the cybersecurity landscape. The renewal of funding comes amid concerns that without it, new vulnerabilities could go untracked, posing risks to national security and critical infrastructure. In response to the funding uncertainty, two initiatives emerged: the CVE Foundation, a nonprofit aimed at ensuring the program's independence, and the Global CVE Allocation System, a decentralized platform introduced by the European Union.In addition to the CVE funding situation, Oregon Senator Ron Wyden has blocked the nomination of Sean Planky to lead the Cybersecurity and Infrastructure Security Agency (CISA) due to the agency's refusal to release a crucial unclassified report from 2022. This report details security issues within U.S. telecommunications companies, which Wyden claims represent a multi-year cover-up of negligent cybersecurity practices. The senator argues that the public deserves access to this information, especially in light of recent cyber threats, including the SALT typhoon hack that compromised sensitive communications.The cybersecurity landscape is further complicated by significant layoffs at CISA, which could affect nearly 40% of its workforce, potentially weakening U.S. national security amid rising cyber threats. Recent cuts have already impacted critical personnel, including threat hunters, which could hinder the agency's ability to share vital threat intelligence with the private sector. Meanwhile, the Defense Digital Service at the Pentagon is facing a mass resignation of nearly all its staff, following pressure from the Department of Government Efficiency, which could effectively shut down the program designed to accelerate technology adoption during national security crises.On the technology front, OpenAI has released new AI reasoning models, O3 and O4 Mini, but notably did not provide a safety report for the new GPT-4.1 model, raising concerns about transparency and accountability in AI development. The lack of a safety report is particularly alarming as AI systems become more integrated into client-facing tools. Additionally, SolarWinds Corporation has been acquired by Ternerva Capital, prompting managed service providers (MSPs) to reassess their dependencies on SolarWinds products and consider the implications for product roadmaps and support guarantees. Four things to know today 00:00 From Panic to Pivot: U.S. Saves CVE Program at the Eleventh Hour04:17 A Cybersecurity Meltdown: One Senator Blocks, Another Leader Quits, and a Whole Pentagon Team Walks Out08:54 OpenAI Just Leveled Up AI Reasoning—But Left Out the Fine Print11:45 SolarWinds Is Private Again: What That Means for MSPs Watching the Roadmap Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Peter Kujawa from Service Leadership discusses the findings of the 2025 Annual IT Solution Provider Compensation Report, focusing on the trends in wage inflation and employee retention within the managed service provider (MSP) sector. The report reveals that wage inflation peaked in 2022 but has since improved, largely due to the cooling off of the remote work trend and significant layoffs in the tech industry. This shift has led to a more stable job market, particularly in the U.S. and Australia, while Europe continues to experience stubborn wage inflation.The conversation also delves into the current state of remote work, revealing that only 9.6% of employees are working fully remotely, while 42.6% are exclusively in the office. Kujawa notes that hybrid work models are likely to persist, especially among national and international MSPs. The data indicates that companies that maintained remote work longer faced more challenges when transitioning back to the office, highlighting the importance of flexibility in modern work environments.Retention rates are another critical focus, with the report indicating that employees with one to three years of experience have a significantly higher turnover rate compared to those with eight years or more. Kujawa emphasizes the importance of structured onboarding and mentorship programs to improve retention, particularly for new employees and managers. He points out that investing in training and support for new managers is equally crucial, as their turnover rates are alarmingly high.Finally, the discussion touches on the relationship between employee retention and profitability. The report shows that the best-performing MSPs tend to pay lower salaries but offer higher performance-based incentives, creating a more enjoyable work environment. This trend suggests that MSPs need to rethink their compensation structures, focusing on performance pay and aligning incentives with factors that employees can control, such as productivity and customer satisfaction, rather than broader financial metrics like EBITDA.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI-powered code generation tools are raising significant security concerns within the software supply chain. Recent research indicates that a notable percentage of package suggestions from both commercial and open-source models are non-existent, a phenomenon referred to as "hallucination." This issue allows malicious actors to exploit these fictitious package names by uploading harmful software to package registries, a tactic known as slop-squatting. Experts emphasize the importance of manual verification and the use of dependency scanners to mitigate these risks, highlighting that developers must rigorously test AI-generated code in isolated environments before deployment.In the tech industry, Intel has made headlines by selling a 51% stake in its programmable chip business, Altera, to private equity firm Silverlake for $4.46 billion. This decision comes after Intel's acquisition of Altera for $16.7 billion in 2015, reflecting a significant drop in valuation. The move is part of a broader strategy to sharpen focus and strengthen the company's balance sheet amid ongoing challenges in the semiconductor market. Despite retaining a minority stake in Altera, Intel's actions raise questions about its ability to compete effectively in critical areas like AI-optimized silicon.Another pressing issue is the impending reduction of the maximum lifespan for SSL and TLS certificates, which will be cut to just 47 days by 2029. This change, supported by major tech companies, aims to enhance digital security by minimizing risks associated with compromised certificates. The transition will require automated and integrated certificate management solutions to keep pace with the new renewal cycles, emphasizing the need for proactive risk management in the evolving threat landscape.Lastly, the reinstatement of tariffs on electronics, including smartphones and laptops, is set to impact the tech industry significantly. The U.S. government aims to encourage domestic manufacturing, but the unpredictability of trade policies complicates planning for businesses. As companies navigate these challenges, they must adopt flexible strategies that account for ongoing volatility in the supply chain and procurement processes, ensuring they remain responsive to changing market conditions. Four things to know today 00:00 Copy, Paste, Compromise? Why AI Code Suggestions Could Lead to Big Security Problems04:45 Altera Is Out, $8.75B Is In—But Intel’s Chip Future Is Still in Question06:46 Got 47 Days? Why Your SSL Certificates Just Got a Whole Lot Needier08:14 One More Time with Feeling: Tech Tariffs Are Back, and the Forecast Is Still Chaos Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://getflexpoint.com/msp-radio/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The podcast discusses the significant impact of recent tariff policies on the technology sector and small businesses in the U.S. Consumer sentiment has sharply declined, with a notable 11% drop reported in April, driven by fears of rising inflation and economic uncertainty. The Trump administration's decision to exempt certain electronics from new tariffs has not alleviated concerns, as many CIOs are pausing IT projects due to budget disruptions. This uncertainty is expected to trickle down to mid-market IT and small to medium-sized businesses (SMBs), leading to deferred spending and hiring freezes.Small businesses are particularly feeling the strain, as highlighted by the National Federation of Independent Business (NFIB), which reported a decline in its Small Business Optimism Index. Business owners are increasingly worried about the economic climate, with many citing taxes and labor quality as primary concerns. A Reddit thread among small business owners revealed fears of significant price increases due to tariffs, with some reporting staggering import fees that could jeopardize their operations. This sentiment reflects a broader trend of panic among small businesses, which are core customers for many service providers.The podcast also touches on the intersection of politics and cybersecurity, particularly in light of recent executive orders signed by President Trump targeting former officials and a cybersecurity firm. The actions have created a chilling effect within the cybersecurity industry, with many organizations hesitant to speak out against government actions due to fears of retaliation. This situation raises concerns about the neutrality of the cybersecurity sector and the potential for political pressures to influence technology decisions.Finally, the discussion shifts to cloud spending, which has exceeded initial budgets for many CIOs. Despite the overspend, a majority of respondents in a recent survey reported net savings from cloud adoption, indicating that the value proposition remains intact. Managed service providers (MSPs) are positioned to help organizations optimize their cloud investments and manage costs effectively. The podcast emphasizes the need for providers to adapt to the changing landscape, offering strategic guidance and support to clients navigating these turbulent times. Four things to know today 00:00 Tariffs Up, Sentiment Down: Why Tech Spend May Be the Next to Stall05:22 Small Businesses Are Hurting—and MSPs Need to Help More Than Ever 09:42 Politics Meets Cybersecurity as Trump’s Orders Stir Fear and Silence12:46 CIOs Blow Past Cloud Budgets, Giving MSPs a Bigger Seat at the Table Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

David Lincoln from Rosendin discusses the development of an innovative autonomous robot designed for solar panel installations. The robot, which features a robotic arm mounted on a track-mounted chassis, was conceived to address the labor-intensive and physically demanding nature of installing heavy photovoltaic (PV) modules. The idea originated after Lincoln observed robotic arms in a PV module manufacturing facility, leading to a collaboration with an R&D team to create a prototype that could operate autonomously, significantly reducing the need for human labor while enhancing safety and efficiency on solar farms.The autonomous robot operates alongside two carriers that transport the solar panels, allowing for a streamlined installation process. As one carrier is emptied, the robot can switch to the other, ensuring a continuous workflow. This system not only reduces the number of workers needed on-site—from a typical crew of four to just two—but also minimizes the physical strain on workers who would otherwise have to lift and transport heavy modules. The robot's design incorporates safety features such as emergency stop buttons and sensors to prevent accidents, making it a valuable addition to the workforce rather than a replacement.Lincoln emphasizes that the goal of the robot is to complement human workers rather than replace them. The technology allows for a more efficient installation process, which can lead to significant time and cost savings on large-scale solar projects. The robots are designed to operate in remote locations, where labor can be scarce, and their autonomous capabilities help mitigate logistical challenges associated with transporting workers to and from job sites.Looking ahead, Lincoln envisions further applications for the technology, including potential partnerships with major manufacturers to mass-produce the robots for broader use in the industry. The team is also exploring additional functionalities, such as integrating ground-penetrating radar or mowing capabilities into the carriers. By continuously refining the technology and seeking new opportunities, Rosendin aims to remain at the forefront of innovation in the renewable energy sector.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The latest market turbulence has raised concerns about the impact of tariffs on business deals and the potential for artificial intelligence (AI) to serve as a lifeline for companies striving to do more with less. With tariffs on Chinese goods recently increased to 125% and a 90-day pause on other tariffs, the uncertainty in the market is palpable. Industry experts Jay McCall and Karl Palachuk discuss the implications of these changes, emphasizing the need for IT solution providers to adapt their strategies and focus on client relationships during these challenging times.Karl highlights the importance of becoming a trusted advisor to clients, especially during economic downturns. He encourages providers to engage in regular conversations with their clients to understand their needs and concerns. This proactive approach can help businesses navigate the current landscape, as some clients may be looking to invest in technology to gain a competitive edge when the market stabilizes. Jay echoes this sentiment, drawing parallels to past economic crises and noting that while some projects may be delayed or canceled, opportunities for digital transformation, particularly in AI, may arise.The discussion also touches on the risks associated with standardization in pricing and hardware delivery. As supply chain issues become more pronounced, the reliance on standardized hardware may become a liability for managed service providers (MSPs). Instead, the experts suggest focusing on the outcomes and results that clients desire, rather than the specific systems used to achieve those results. This shift in perspective could allow MSPs to remain competitive and relevant in a rapidly changing environment.Finally, the conversation emphasizes the need for flexibility in business models as uncertainty looms. While clients may seek shorter contracts or more adaptable pricing structures, providers are cautioned against lowering prices to compete. Instead, maintaining the value of services and fostering strong client relationships will be crucial for MSPs to weather the storm and emerge stronger when the economy rebounds.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft is rolling out a preview of its new feature called Recall, which captures screenshots of user activity on CoPilot Plus PCs. This feature, initially intended for launch alongside CoPilot Plus PCs, faced delays due to security concerns. Users must opt-in to save snapshots with Recall and can pause the feature at any time. This development raises important questions about data ownership and how organizations should approach the use of scraped data, especially as automated bots increasingly threaten the sustainability of open-source projects like Wikimedia.The podcast also discusses the impact of tariffs on IT budget planning, with IDC lowering its projected growth in global IT spending for 2025 from 10% to 5%. Many companies are experiencing uncertainty in their budgets, leading to spending cutbacks. CIOs are advised to prepare for various potential tariff scenarios, particularly as technology prices for devices are expected to be affected. The ongoing cuts in federal jobs are also impacting Managed Service Providers (MSPs), prompting them to diversify their client bases and adapt to changes in the federal market.In the cybersecurity realm, CyberFox has announced a strategic integration with Synchro to enhance security and operational efficiency for MSPs. This partnership aims to simplify security tools for providers, allowing them to increase security without sacrificing efficiency or budget. Additionally, Cohesity has expanded its partnership with Google Cloud to improve cyber resilience and data insights for organizations facing cyber threats, emphasizing that cybersecurity is becoming an essential infrastructure rather than an add-on.The episode concludes with insights from the 2025 AI Index, highlighting advancements in AI model efficiency and a notable increase in AI incidents. The report indicates a growing divide in AI optimism between the U.S. and China, with significant investment in AI continuing in the U.S. The discussion also touches on the importance of backward compatibility in Wi-Fi technology, illustrating how innovation and stability are crucial for modern IT services. The podcast encourages listeners to consider how to implement guardrails for customers while leveraging stability as a competitive differentiator. Four things to know today 00:00 Web Bots Are Taking Your Data—And Now Recall Wants to Watch Too03:23 IDC Slashes IT Growth Forecast Over Tariffs While MSPs Grapple with Federal Market Contraction06:34 Security’s Getting Easier to Buy—But Harder to Sell as Strategy08:49 AI Innovation and Wi-Fi Stability: The Twin Pillars of Modern IT Strategy Supported by: https://syncromsp.com/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tariff whiplash has led to a significant surge in hardware shipments, particularly in the PC market, as manufacturers rush to deliver products ahead of impending tariffs. In the first quarter of 2025, PC shipments in the United States increased by 9.4%, with notable growth in both notebook and desktop shipments. Companies like Lenovo and HP have ramped up their shipments to the U.S. in anticipation of cost hikes, while a recent Canalys poll indicates that many small and mid-sized business customers are unaware of the end of support for Windows 10, which could lead to higher costs when they refresh their PC fleets. The potential reimposition of tariffs could significantly impact consumer demand, forcing prioritization of essential spending.Amidst these developments, Google has introduced Google Workspace Flows, a tool designed to automate complex processes using artificial intelligence. This feature allows users to create custom workflows without coding, enhancing productivity. Additionally, Anthropic has launched a premium tier for its AI service, Claude, aimed at power users who require higher usage limits. Dell has also announced updates to its storage and server lines to better support AI workloads, indicating a broader trend of integrating AI into business operations.Cybersecurity remains a critical concern, with a report from WatchGuard Technologies highlighting a 94% increase in network malware detections. This surge reflects the growing sophistication of cybercriminals, who are shifting from volume-based attacks to more precise and targeted strategies. The report emphasizes the need for proactive cybersecurity measures as traditional defenses are increasingly challenged by evolving tactics. Providers must adapt their responses to this new landscape, focusing on navigating complexity for their customers.The podcast also discusses the evolving business models of partners in the IT sector, with a significant shift towards services rather than hardware sales. A Canalys survey indicates that hardware will only account for 13% of profitability by 2025, as partners increasingly seek profit-rich services like consulting and managed services. This evolution suggests that the future of IT sales will hinge on wrapping hardware with services, lifecycle management, and AI integration, rather than solely reselling products. The current surge in hardware sales is seen as a reaction to policy uncertainty, with long-term strategies needing to pivot towards recurring services and consultative models. Three things to know today 00:00 Tariff Whiplash Drives Hardware Surge, But Canalys Finds Partners Pivoting to Services for Long-Term Growth07:07 AI Means Business Now—Google Automates Workflows, Anthropic Boosts Power Users, and Dell Powers It All09:59 Hackers Get Smarter, Not Louder: WatchGuard Warns of a Shift from Malware Volume to Malware Precision Supported by: https://www.huntress.com/mspradio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Experts in artificial intelligence (AI) express optimism about its potential, yet public sentiment reveals a significant trust gap, with many feeling anxious and lacking control over AI's role in their lives. A recent survey indicates that while 79% of Generation Z engages with AI tools, only 27% are hopeful about their benefits. This disconnect is further emphasized by Shopify's new hiring policy, which requires employees to justify why they cannot use AI for their tasks before seeking additional resources. This shift reflects a broader trend in the tech industry, where AI adoption is becoming a mandate, despite public skepticism.Cisco's 2025 Data Privacy Benchmark Study highlights the growing complexity of privacy issues as organizations increasingly rely on AI. The study shows that 86% of privacy professionals support legislation that enhances privacy, and 96% believe that investments in privacy yield positive returns. However, concerns about the risks associated with generative AI persist, emphasizing the need for organizations to align their data governance and AI initiatives to build consumer trust. This integration of privacy into AI strategies is crucial for long-term customer relationships.A recent incident involving a journalist's accidental access to a sensitive military group chat underscores the vulnerabilities of consumer technology in government operations. The error was attributed to a Siri feature that mistakenly updated contact information, leading to a significant breach of operational trust. This incident serves as a reminder of the potential consequences when AI assistance is not properly managed, highlighting the importance of maintaining security protocols in sensitive environments.In the realm of cloud technology, Nerdio has launched an updated management platform aimed at enhancing the efficiency of Microsoft Cloud services. The new version introduces advanced tools for planning, migration, and cost optimization, addressing the growing demand for better management capabilities. Meanwhile, Enable has enhanced its platform to improve cyber resiliency for Microsoft Cloud users, incorporating machine learning to monitor user behavior and detect anomalies. These developments reflect a broader trend of integrating advanced technologies to optimize cloud management and security, emphasizing the need for ongoing innovation in the industry. Four things to know today 00:00 Experts Love AI, the Public Isn’t So Sure—and Shopify’s Making It Mandatory04:35 Privacy Pays Off—But AI Is Raising the Stakes, Says Cisco’s Global Report06:26 Siri-Driven Contact Update Blamed for Journalist's Accidental Access to Military Group Chat07:42 Two Conferences, One Goal: Making Microsoft Cloud Easier, Cheaper, and Safer Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Kaseya's 2025 Global MSP Benchmark Report reveals that cybersecurity has emerged as a crucial revenue driver for managed service providers (MSPs), with 67% of respondents identifying it as one of their fastest-growing revenue categories. The report highlights that 76% of MSPs recognize their clients' primary concern is security, emphasizing the need for integrating cybersecurity into service offerings. Additionally, operational efficiency is paramount, with 95% of MSPs acknowledging the necessity of connecting their tools for smoother operations. The report also notes a rise in co-managed IT services, with 61% of executives reporting year-over-year revenue growth in this area.The ongoing legal battle between Apple and the UK Home Office over encryption access has taken a significant turn, as the Investigatory Powers Tribunal has denied the government's request for complete secrecy. This ruling allows for public disclosure of the case, which stems from a technical capability notice requiring Apple to provide backdoor access to encrypted data for UK law enforcement. The tribunal's decision underscores the importance of transparency in legal proceedings, particularly concerning national security and private sector data protection practices.In the realm of artificial intelligence, the Trump administration has issued new guidance for AI use and acquisition in government, replacing previous directives from the Biden administration. This guidance includes a 200-day deadline for creating a web-based repository of AI procurement tools and emphasizes risk management practices for high-impact AI use cases. Analysts have raised concerns about the implementation of these directives, particularly regarding the commitment of the Department of Government Efficiency to adhere to the established framework.Meta has launched its latest AI models, Llama 4, which enhance its AI Assistant across various platforms, while Google has introduced Gemini 2.5 Pro, its most advanced AI model to date. Microsoft has also updated its AI assistant, CoPilot, with new features that enhance personalization and task management capabilities. Meanwhile, companies like Zoom, Enable, and DNSFilter are making strategic moves to integrate AI into their services, reflecting the growing trend of AI adoption in the tech industry. Framework has temporarily suspended sales of certain laptop models in the U.S. due to new tariffs, highlighting the impact of global trade policies on consumer electronics. Four things to know today 00:00 Kaseya's MSP Report: Cybersecurity Growth, M&A Plans, and the Fight to Keep Clients03:33 Apple Encryption Fight Goes Public While New AI Guidelines Roll Out in Government 06:10 Meta Debuts Llama 4, Google Launches Gemini 2.5 Pro, and Microsoft Updates Copilot – What IT Needs to Know08:55 Framework Pauses Laptop Sales Due to Tariffs While Zoom, N-able, DNSFilter, and SentinelOne Make Strategic Plays Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://www.huntress.com/mspradio/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tariffs imposed by the Trump administration have ignited a trade war, leading to significant economic repercussions for small businesses and the tech sector. The new tariffs, described as potentially the largest since World War I, have raised concerns about a looming recession, with estimates suggesting a 60% risk of economic downturn this year. The stock market reacted negatively, losing approximately $6 trillion in just two days following the announcement. Business leaders, including Restoration Hardware's CEO, have expressed shock at the immediate impact on their companies, with many small businesses facing funding freezes and staffing cuts.As small businesses grapple with the fallout from these tariffs, they are experiencing a surge in customer cancellations and increased financial vulnerability. The National Federation of Independent Businesses reports a decline in optimism among small business owners, who are now accumulating credit card debt and facing challenges in adjusting their supply chains. The Small Business Administration's decision to cut its workforce by over 40% raises further concerns about the support available for struggling enterprises. Meanwhile, the European Union is preparing to respond to the tariffs, potentially affecting major U.S. tech companies.The tech sector is also feeling the strain, with the International Data Corporation warning that U.S. tariffs could halve global IT spending over the next six months. Originally forecasting a 10% growth in IT spending, IDC has revised its expectations downward to 5%. The tariffs are expected to raise technology prices and disrupt supply chains, leading to increased costs for consumers. For instance, the price of the iPhone 16 Pro could rise significantly due to the new tariffs on Chinese goods, forcing companies like Apple to adjust their pricing strategies.Despite a solid jobs report indicating economic growth, the tech sector has seen a decline in job numbers, particularly in tech services and telecommunications. Microsoft has paused data center projects due to oversupply and is reassessing its investments in AI infrastructure. This cautious approach reflects broader concerns about the profitability of AI investments amid competition from lower-cost alternatives. As businesses navigate this uncertain landscape, the need for strategic adjustments in IT spending and supply chain management becomes increasingly critical for both small businesses and tech providers. Four things to know today 00:00 Tariffs Shake Small Businesses: Brace for Shifting Client Budgets and IT Spending Cuts05:36 IT Prices on the Rise – Adapting to the New Reality09:25 Solid Jobs Report Masks Tech Sector Woes: Staffing Challenges Loom Amid Economic Growth11:44 Microsoft’s Data Center Pause: AI Investments Getting a Reality Check? Supported by: https://getflexpoint.com/msp-radio/https://www.huntress.com/mspradio/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0Four things to know today  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Hiren Hasmukh, CEO of Teqtivity, discusses the evolution of his company from its origins as TeQube, a smart locker solution, to a comprehensive IT asset management (ITAM) provider. The initial focus was on helping engineers access devices for app development without the hassle of traditional IT processes. As the company grew, it pivoted towards software solutions that enable organizations to manage their entire IT fleet, including laptops, desktops, and mobile devices, while ensuring compliance and cost savings.Teqtivity's ITAM solution is designed to cater to a wide range of clients, from startups to large enterprises, allowing them to track the lifecycle of their assets from procurement to end-of-life. The company differentiates itself in a mature market through a unique pricing model that charges based on active users rather than the number of assets managed. This approach, combined with customizable software tailored to each client's specific needs, positions Teqtivity as a flexible and user-friendly option in the ITAM landscape.Hasmukh also reflects on a significant data breach that impacted one of their customers, emphasizing the lessons learned regarding security posture and the importance of ongoing training and testing. Following the incident, Teqtivity implemented more rigorous security measures, including regular penetration testing and the integration of advanced security tools like CrowdStrike to protect their infrastructure and customer data.Looking to the future, Hasmukh shares insights on the role of artificial intelligence in IT asset management, suggesting that AI will serve as an extension of IT teams rather than a replacement. By automating routine tasks, AI can free up IT professionals to focus on more critical security issues. Teqtivity aims to incorporate AI into its roadmap, enhancing its offerings and helping clients achieve greater organizational efficiency and accuracy in asset management.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent study reveals a strong demand for AI and advanced solutions among businesses, yet a significant gap exists in satisfaction with the return on investment (ROI). With 95% of surveyed clients planning to invest in technologies like AI and IoT, 86% feel pressured to demonstrate results, while 64% admit their investments have not met expectations. This discrepancy presents a unique opportunity for Managed Service Providers (MSPs) and solution providers who possess the skills and knowledge to deliver effective AI implementations that yield tangible results, thereby enhancing client loyalty and profitability.Rich Freeman and Dennis O'Shea, experts in the field, discuss the current landscape of AI adoption and the challenges faced by organizations. Many clients are seeking tactical solutions, such as initial licenses for experimentation, while grappling with questions around use cases, data security, and the need for employee empowerment in utilizing AI tools. The conversation highlights the importance of understanding the specific needs of clients and the necessity of securing data before rolling out AI solutions.As the discussion progresses, the focus shifts to the evolving role of MSPs in the workforce. With the rise of agentic AI—technology that can autonomously perform tasks traditionally handled by technicians—there is uncertainty about the future job landscape. Experts predict that roles such as level one and level two support may become obsolete, while new positions focused on overseeing AI agents and ensuring effective communication between technology and users will emerge. The need for individuals who can bridge the gap between technical concepts and human understanding will be crucial.The conversation concludes with insights into the coding landscape, where AI is increasingly taking over coding tasks, allowing for a new generation of developers who can leverage AI tools to create solutions. This shift presents both challenges and opportunities for MSPs, as they must adapt to a changing environment where coding becomes more accessible. The emphasis on solving business problems and delivering tailored solutions will be essential for maintaining relevance and profitability in the evolving tech landscape.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent study conducted by researchers from the University of Toronto, University of Oklahoma, the Census Bureau, and the National Bureau of Economic Research at Stanford reveals a significant productivity pattern known as the J-curve in American manufacturing following AI adoption. The study indicates that companies often experience short-term productivity losses before realizing long-term gains. Initial use of industrial AI leads to increased work-in-progress inventory and investment in robotics, alongside labor reductions and declines in profitability, particularly affecting older businesses. However, those that adopt growth-oriented strategies can mitigate these initial losses and benefit from stronger growth over time.The podcast also discusses the disconnect between public perception and expert opinion regarding AI capabilities. A panel from the Association for the Advancement of Artificial Intelligence found that a majority of researchers believe public understanding does not align with the reality of AI research, which is hindering progress. Many experts argue that simply scaling up current AI approaches will not lead to achieving human-like intelligence, advocating instead for a cautious and collaborative approach to AI development that emphasizes safety and ethical governance.In addition to AI discussions, the episode highlights the concerning expansion of North Korean IT scams into Europe, targeting high-value sectors such as defense and government. These operatives are using fabricated identities to secure lucrative positions, with the potential to generate billions annually. The FBI has confirmed this shift in tactics, indicating a growing trend of extortion attempts by North Korean operatives. The episode also covers Microsoft's new email security measures aimed at high-volume senders to combat phishing and spoofing attacks, emphasizing the importance of compliance with stricter email authentication standards.Finally, the podcast touches on broader themes of technological advancement and innovation, particularly in the context of competition between the U.S. and China. Notable opinion pieces highlight the rapid technological growth in China, raising concerns about the U.S.'s ability to maintain its innovative edge. The discussion emphasizes the need for businesses to prepare for a fragmented global tech landscape, encouraging investment in automation and AI as part of a resilience strategy. The episode concludes with a reminder of the importance of practical applications of technology, rather than succumbing to the hype surrounding AI. Four things to know today 00:00 AI Adoption: Why the Road to Innovation Is Bumpy but Worth It—According to Experts05:36 North Korean IT Scams Go Global While Microsoft Gets Tough on Spam—Plus DoD’s Signal Investigation 08:41 N-able Integrates, TD SYNNEX Finances, and Microsoft Bets on Cloud PCs—What MSPs Need to Know10:46 AI Hype vs. Reality: Are Incremental Gains Enough to Compete Globally? Supported by: https://www.huntress.com/mspradio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

OpenAI has successfully raised $40 billion in what is believed to be the largest private technology funding round ever, boosting its valuation to $300 billion. This funding round was predominantly led by the Japanese investment firm SoftBank, which has now surpassed Microsoft as OpenAI's largest investor. Despite the impressive growth in revenue and user base, OpenAI continues to face challenges in achieving profitability, as it invests heavily in infrastructure and user acquisition. The company has announced plans to release its first open-weight language model since 2019, marking a strategic shift to adapt to competitive pressures from open-source alternatives.The podcast also highlights significant advancements in AI applications across various sectors. Researchers are leveraging AI to accelerate drug repurposing, enabling faster exploration of treatment options for patients with limited choices. American Express has integrated AI into its internal IT support, achieving a remarkable reduction in IT escalations and enhancing travel assistance for its elite customers. These examples illustrate the potential of AI to deliver tangible business value and improve operational efficiency.However, the integration of AI is not without its challenges. Bloomberg News has faced difficulties in generating accurate AI summaries for articles, leading to corrections and concerns about the reliability of AI-generated content. This underscores the importance of maintaining quality control and human oversight in AI applications, particularly in fields like journalism where accuracy is paramount.The episode concludes with a discussion on trends towards simplifying complex processes in business. Innovations such as rapid business valuation tools, enhanced customer communication through Rich Communication Services, and streamlined cyber insurance solutions reflect a broader movement to improve efficiency and accessibility in various industries. These developments highlight the ongoing evolution of technology and its impact on business operations, emphasizing the need for strategic implementation of AI and other technological advancements. Three things to know today 00:00 OpenAI’s Rollercoaster Ride: Big Money, Open Models, and Profit Puzzles06:29 AI Wins and Woes: Curing Disease, Solving Problems, and Sometimes Missing the Mark10:41 MSPs Get a Boost: Faster Insights, Smoother Communication, and Insurance Made Easy Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Michael Duffy, President Donald Trump's nominee for Undersecretary of Defense for Acquisition and Sustainment, has committed to reviewing the Pentagon's Cybersecurity Maturity Model Certification (CMMC) 2.0 if confirmed. This revamped program, effective since December, mandates that defense contractors handling controlled, unclassified information comply with specific cybersecurity standards to qualify for Department of Defense contracts. Concerns have been raised about the burden these regulations may impose on smaller firms, with a report indicating that over 50% of respondents felt unprepared for the program's requirements. Duffy aims to balance security needs with regulatory burdens, recognizing the vulnerability of small and medium-sized businesses in the face of cyber threats.In addition to the CMMC developments, the General Services Administration (GSA) is set to unveil significant changes to the Federal Risk Authorization Management Program (FedRAMP). The new plan for 2025 focuses on establishing standards and policies rather than approving cloud authorization packages, which previously extended the process for up to 11 months. The GSA intends to automate at least 80% of current requirements, allowing cloud service providers to demonstrate compliance more efficiently, while reducing reliance on external support services.Across the Atlantic, the UK government has announced a comprehensive cybersecurity and resilience bill aimed at strengthening defenses against cyber threats. This legislation will bring more firms under regulatory oversight, specifically targeting managed service providers (MSPs) that provide core IT services and have extensive access to client systems. The proposed regulations will enhance incident reporting requirements and empower the Information Commissioner's Office to proactively identify and mitigate cyber risks, setting higher expectations for cybersecurity practices among MSPs.The episode also discusses the implications of recent developments in AI and cybersecurity. With companies like SolarWinds, CloudFlare, and Red Hat enhancing their offerings, the integration of AI into business operations raises concerns about security and compliance. The ease of generating fake documents using AI tools poses a significant risk to industries reliant on document verification. As the landscape evolves, IT service providers must adapt by advising clients on updated compliance practices and strengthening their cybersecurity measures to address these emerging threats. Four things to know today 00:00 New Regulatory Shifts for MSPs: CMMC 2.0, FedRAMP Overhaul, and UK Cyber Security Bill05:21 CISA Cuts and Signal on Gov Devices: What Could Go Wrong?08:15 AI Solutions Everywhere! SolarWinds, Cloudflare, and Red Hat Go All In11:37 OpenAI’s Image Generation Capabilities Raise Fraud Worries: How Businesses Should Respond Supported by: https://www.huntress.com/mspradio/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Cybersecurity startups are experiencing a significant revenue surge as threats associated with artificial intelligence continue to multiply. Companies like ChainGuard have reported a remarkable seven-fold increase in annualized revenue, reaching approximately $40 million, while Island anticipates its revenue will hit $160 million by the end of the year. The rise in cyber attacks, particularly a 138% increase in phishing sites since the launch of ChatGPT, has created a greater demand for cybersecurity solutions. A recent report from Tenable highlights that 91% of organizations have misconfigured AI services, exposing them to potential threats, emphasizing the urgent need for organizations to adopt best practices in cybersecurity.Intel is undergoing a strategic reset under its new CEO, Lip Bu Tan, who announced plans to spin off non-core assets to focus on custom semiconductor development. While the specifics of what constitutes core versus non-core assets remain unclear, this move aims to streamline operations and enhance innovation in the semiconductor space. However, Intel's past struggles with execution raise questions about the effectiveness of this strategy. The company must leverage its strengths while shedding distractions to remain competitive in the evolving semiconductor landscape.Google has made strides in email security by allowing enterprise Gmail users to apply end-to-end encryption, a feature previously limited to larger organizations. This democratization of high-security email comes in response to rising email attacks, enabling users to control their encryption keys and reduce the risk of data interception. Meanwhile, Apple has addressed a significant vulnerability in its iOS 18.2 passwords app that exposed users to phishing attacks, highlighting the importance of rapid response to security flaws.CrowdStrike and SnapLogic are enhancing their partner ecosystems to improve security operations and streamline integration processes. CrowdStrike's new Services Partner program aims to promote the adoption of its next-gen security technology, while SnapLogic's Partner Connect program focuses on collaboration with technology and consulting partners. Additionally, OpenAI has increased its bug bounty program rewards, reflecting the need for ongoing vigilance in cybersecurity as AI becomes more prevalent. The convergence of AI and cybersecurity presents both challenges and opportunities, necessitating proactive measures to safeguard sensitive information. Four things to know today 00:00 Cybersecurity Startups See Revenue Surge as AI Threats Multiply—Are We Prepared?04:44 Intel’s Strategic Reset: Spinning Off Non-Core Assets to Boost Custom Chip Development06:09 Google Brings Enterprise-Level Encryption to Gmail as Apple Patches Major iOS Vulnerability08:56 CrowdStrike and SnapLogic Step Up Partnerships While OpenAI Sweetens Bug Bounty Reward Supported by: https://syncromsp.com/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The economy is currently facing a challenging combination of slowing growth and rising inflation, which is impacting managed service providers (MSPs) and IT services firms. The Personal Consumption Expenditures Price Index has shown a significant increase, indicating heightened inflation, while consumer spending is weakening. This economic squeeze is forcing businesses to reassess their budgets, leading to a potential increase in demand for MSPs that can offer cost-effective solutions and efficiency improvements. As organizations seek to navigate these turbulent times, the need for integrated security platforms and open-source AI technologies is becoming increasingly critical.A recent survey by Flexera highlights a notable shift in how organizations, particularly small to medium-sized businesses, are turning to MSPs for public cloud management. The percentage of small businesses utilizing MSPs has risen from 36% to nearly 50%, reflecting a growing trust in these providers to manage complex cloud environments. Despite the increase in cloud spending, cost management remains a significant challenge, with many organizations identifying it as their top concern. This trend underscores the importance of differentiation among MSPs, as the market becomes more competitive.In the realm of technology advancements, Amazon is set to launch its new AI-enabled assistant, Alexa Plus, which will introduce various features aimed at enhancing user experience. Meanwhile, Microsoft is rolling out new AI tools for Microsoft 365 Copilot, designed to improve research and data analysis capabilities. These developments highlight the ongoing evolution of AI technologies and their practical applications in business settings. However, as new capabilities emerge, it is essential for businesses to focus on enhancing outcomes rather than getting caught up in the hype.Security threats continue to evolve, with a new phishing-as-a-service operation identified that employs advanced techniques to evade detection. Microsoft is also transitioning to passwordless authentication methods across its platforms, aiming to enhance user security for billions of users. The Pentagon has issued warnings regarding vulnerabilities in messaging apps like Signal, emphasizing the need for caution in communications. As these changes unfold, it is crucial for providers to assist clients in adapting to new security measures and to educate them on the benefits of transitioning to passwordless environments. Four things to know today 00:00 Economic Squeeze: Need Smart Moves as Costs Rise and Growth Slows05:35 MSPs See Surge in Cloud Management Demand07:38 Alexa Gets Smarter, Microsoft Gets Analytical09:44 Phishing Gets Sneaky with DoH, While Microsoft Says Bye-Bye to Passwords Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Sahil Agarwal, co-founder and CEO of Enkrypt.ai, discusses the critical importance of security and compliance in the realm of artificial intelligence (AI) models. His company focuses on helping enterprises adopt generative AI while managing the associated risks. Agarwal explains that the mission of Enkrypt.ai has evolved from developing encryption algorithms to creating comprehensive solutions that provide ongoing management and monitoring of AI applications. This shift aims to ensure that businesses can safely integrate AI technologies without exposing themselves to brand, legal, or security risks.Agarwal highlights the dual approach of Enkrypt.ai, which includes an initial risk assessment followed by continuous monitoring and management. The risk assessment involves simulating attacks on AI systems to identify vulnerabilities, while the ongoing management ensures that any identified risks are mitigated effectively. This iterative process creates a feedback loop that enhances the security posture of generative applications, allowing businesses to operate with greater confidence.The conversation also touches on the economic challenges surrounding generative AI, where many companies invest heavily in projects that struggle to reach production due to unresolved security and compliance issues. Agarwal notes that while there is a democratization of AI technology, the real value lies in how enterprises apply these models. He emphasizes the need for businesses to adopt a proactive approach to security, particularly as they scale their use of AI agents and chatbots.Finally, Agarwal addresses the pressing issue of data leakage, particularly when using third-party AI models. He advises organizations to keep sensitive data on the client side and to choose trusted solutions to mitigate risks. By implementing robust security measures and maintaining a vigilant posture, businesses can harness the power of AI while safeguarding their proprietary information.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI is rapidly emerging as a significant revenue driver for managed service providers (MSPs), with a notable increase in expectations for AI-related revenue. According to recent data, 53% of MSPs anticipate substantial AI revenue this year, a significant rise from 32% the previous year. This shift is attributed to a growing understanding of AI's potential, particularly following the rise of generative AI technologies like ChatGPT. While some companies are genuinely building capabilities, others may still be caught up in the hype. The conversation also touches on the importance of integrating AI into existing services, such as cybersecurity and data management, as MSPs look to monetize these technologies.On the flip side, adversaries are also leveraging AI to enhance their tactics, particularly in social engineering and phishing campaigns. MacKenzie Brown from Blackpoint Cyber highlights that threat actors are using AI to improve their operational effectiveness, making their attacks more sophisticated. This raises concerns about the security posture of organizations that may not have robust data governance and identity management practices in place. As MSPs begin to adopt AI technologies, they must also ensure that their clients have the necessary security measures to protect against these evolving threats.The discussion further explores the ongoing challenges in cybersecurity, particularly regarding basic security practices that remain unaddressed. Misconfigurations in cloud environments continue to be a significant vulnerability, and many organizations still struggle with fundamental cybersecurity measures. Carolyn April emphasizes that while cybersecurity remains a critical revenue driver for MSPs, many are still operating at a basic level rather than advancing to more sophisticated security solutions. This gap presents both a challenge and an opportunity for MSPs to enhance their service offerings.Finally, the conversation touches on the implications of recent developments in cybersecurity policy and enforcement. The discussion highlights the importance of having consequences for breaches of cybersecurity laws, as a lack of enforcement can undermine the efforts of solution providers. Both MacKenzie and Carolyn agree that the current state of cybersecurity policy is crucial for the health of the industry, as it impacts how MSPs can effectively sell their services. The episode concludes with insights on the need for better education and talent development in the cybersecurity field to address these ongoing challenges.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

CoreWeave has successfully launched its initial public offering (IPO), pricing shares at $40 and raising $1.5 billion, marking the largest tech offering in the U.S. since 2021. Despite initially targeting a higher share price, the final valuation of approximately $19 billion reflects a significant reduction in investor sentiment towards AI infrastructure. This IPO indicates a cautious optimism in the market, as CoreWeave capitalizes on the ongoing demand for GPU resources essential for AI development, particularly among smaller developers who cannot afford hyperscaler contracts. However, the reduced pricing raises questions about the sustainability of AI workload demand and the reliance on NVIDIA's supply chain.In the realm of AI communication, PwC has introduced AgentOS, a platform designed to enhance collaboration among AI agents within enterprises. After observing that many AI agents operate independently, PwC aims to create a more integrated environment that allows these agents to work together effectively. The platform supports major systems from companies like Anthropic, Google Cloud, and Microsoft Azure, enabling organizations to automate complex tasks more efficiently. This initiative highlights the current fragmentation in enterprise AI deployments and the need for improved interoperability among AI systems.Intel has also made strides in AI adoption with the launch of new initiatives targeting edge computing in industries such as retail and manufacturing. Their new offerings, including Intel Edge Systems and Edge AI Suites, aim to facilitate the integration of AI into existing infrastructures while addressing cost and performance challenges. By collaborating with partners like Cisco, Intel seeks to enhance real-time analytics and data privacy, emphasizing the importance of AI in low-power environments. These developments reflect a broader trend towards the evolution of AI infrastructure and its application across various sectors.As Microsoft celebrates its 50th anniversary, it highlights the economic opportunities generated through its extensive partner ecosystem. A recent survey indicates that for every dollar Microsoft earns, its partners earn significantly more, showcasing the value of collaboration in driving innovation. However, as Windows 10 approaches its end of support, small and medium-sized businesses face challenges in managing their IT infrastructure, particularly concerning legacy systems and cybersecurity vulnerabilities. The transition away from outdated operating systems presents a significant opportunity for IT service providers to offer essential services in asset management and endpoint protection, ensuring that businesses can navigate this complex landscape securely. Four things to know today 00:00 CoreWeave IPO Taps the Brakes on AI Hype—Still Pulls in $1.5B Backing for GPU-Powered Growth03:40 AI Agents Start Talking, Retail Shelves Get Smarter, and Accents Get a Makeover—Here Comes the New AI Stack07:48 Microsoft’s Still Making Money for Everyone—But Windows 10’s Exit Could Cost SMBs Big10:59 From Hotel Tasks to Missile Warnings, Who’s Watching the AI? A Deep Dive Into Control and Risk Supported by: https://www.huntress.com/mspradio/https://getflexpoint.com/msp-radio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jeff Borello, CEO and co-founder of Andromeda Technology Solutions, shares insights into the managed services landscape, particularly focusing on the needs of manufacturing clients in the Midwest. With over 30 years of experience, Borello discusses the evolution of his company from a break-fix model to a pure managed services provider, emphasizing the importance of project delivery and cloud migration. He highlights the company's commitment to providing flat-rate monthly services while maintaining a strong professional services team to address complex technical needs.Borello notes that many potential clients often come to them already dissatisfied with their current managed service providers, primarily due to poor response times and unresolved issues. He explains that while customers may initially seek project work, the focus is on transitioning them to a managed service platform to better understand their needs. Cybersecurity is a significant concern, but many clients only prioritize it after experiencing an incident, leading to a challenging sales process that requires careful navigation.The conversation also touches on the internal operations of Andromeda, which has been recognized as one of the best places to work in Illinois. Borello discusses the importance of documenting processes and ensuring adherence to them, as well as the challenges of maintaining a strong company culture in a hybrid work environment. He emphasizes the need for a middle management layer to facilitate day-to-day operations, allowing leadership to focus on strategic growth.Looking ahead, Borello expresses a desire to streamline tools and integrate automation and AI into their operations while ensuring that customer service remains a priority. He acknowledges the potential disruptions that generative AI could bring to the industry and the need for a careful balance between efficiency and customer satisfaction. Ultimately, he remains optimistic about the future of Andromeda, driven by a strong team and a commitment to continuous improvement.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

OpenAI has released research in collaboration with the MIT Media Lab that explores the emotional impact of using ChatGPT. The study indicates that while over 400 million people engage with ChatGPT weekly, only a small number form emotional connections with the chatbot, which is primarily marketed as a productivity tool. Notably, female users reported a decrease in socialization after four weeks of use, and those who interacted with the chatbot in a voice different from their own experienced heightened feelings of loneliness. The findings suggest that users who bond with ChatGPT may face increased loneliness and emotional dependency, prompting OpenAI to submit these studies for peer review.In the competitive landscape of generative artificial intelligence, OpenAI is reportedly facing significant financial challenges, with annual operating costs estimated between $7-8 billion. AI scholar Kai-Fu Lee points out that as foundational models become more commoditized, OpenAI may struggle to compete with cheaper alternatives like DeepSea, which operates at just 2% of OpenAI's costs. Lee emphasizes that the economics of the AI industry are shifting towards open-source models, which are cheaper to produce and operate, suggesting that while OpenAI is not on the brink of collapse, the market may soon be dominated by a few key players.The podcast also discusses the evolving capabilities of AI models, highlighting the latest version of ChatGPT, which can now blend text and image generation and respond to voice commands. Additionally, DeepSeek has upgraded its AI model, showing improved performance in coding and reasoning tasks, while Google has introduced its Gemini 2.5 Pro model, which boasts enhanced reasoning capabilities and a large token context window. These advancements indicate a trend where AI models are becoming more versatile and capable of handling complex tasks, emphasizing the importance of deployment flexibility and cost efficiency in the evolving AI landscape.Finally, the episode addresses ongoing privacy concerns surrounding AI technologies, including a new complaint against OpenAI in Europe for generating false information and a settlement reached by Clearview AI regarding privacy violations. The discussion highlights the legal implications of using generative AI tools, particularly in relation to GDPR compliance. Additionally, the podcast examines the lack of diversity in IT leadership, revealing that despite efforts towards diversity, equity, and inclusion, the demographic makeup of IT leadership remains largely unchanged, underscoring the need for continued focus on inclusive leadership in the tech industry. Four things to know today 00:00 Talking to ChatGPT Might Hurt Your Mood—And OpenAI’s Bottom Line04:15 Who’s Winning the AI Arms Race? Depends If You Want Comics, Code, or Context08:10 From Encrypted Chats to AI Slip-Ups—More in “What Could Possibly Go Wrong?”12:00 All Talk, No Change? IT Leadership Still Looks the Same in 2025 Supported by: https://syncromsp.com/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A significant security breach has emerged involving senior members of the Trump administration, including Vice President J.D. Vance and Defense Secretary Pete Hedgeseth, who shared top-secret military plans regarding U.S. attacks on the Houthi group in Yemen via the encrypted messaging app Signal. This breach was uncovered by journalist Jeffrey Goldberg, who found himself in a group chat with key cabinet members discussing sensitive information. The National Security Council has confirmed the authenticity of the message chain, leading to calls for an immediate investigation. The incident raises serious concerns about cybersecurity practices within the federal government, particularly regarding the use of unauthorized communication tools for classified discussions.The growing popularity of Signal among federal employees and military planners during the Trump administration highlights a troubling trend of shadow IT at the executive level. This situation poses a challenge for IT leaders, as it undermines established security protocols and sends a dangerous message to lower-level staff and contractors about the importance of adhering to internal policies. If top officials can bypass security measures without facing consequences, it diminishes the perceived value of compliance and accountability across the organization.In response to this breach, experts emphasize the need for stronger cybersecurity measures and accountability for federal leaders. The incident illustrates that policy violations can extend beyond corporate rules into federal law, with potential implications for national security. The lack of consequences for high-ranking officials could lead to a culture of complacency regarding cybersecurity, where employees may view policies as mere compliance theater rather than essential guidelines for protecting sensitive information.The podcast also discusses recent advancements in cybersecurity tools and services, including Microsoft's expansion of its AI-powered security co-pilot and Verizon's launch of a generative AI-powered text messaging solution for small businesses. These developments reflect a broader trend toward operationalizing AI in cybersecurity workflows and enhancing security measures for organizations. As managed service providers (MSPs) seek to streamline operations and improve compliance, the integration of new tools and partnerships is becoming increasingly important in navigating the evolving landscape of cybersecurity and data protection. Four things to know today 00:00 Shadow IT at the Top: War Plans on Signal Show Why Cyber Rules Without Consequences Don’t Work05:54 Smarter Security, Faster Replies: Microsoft and Verizon Put AI on the Job for Everyone08:51 Fewer Tools, More Power: MSP Upgrades from Syncro, Cohesity, and MSPTerms Aim to Do It All11:53 One-Stop MSP? New Integrations Aim to Save Time, Boost Profits, and Lock You In Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://www.huntress.com/mspradio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Meta is facing significant scrutiny following revelations that it allegedly used pirated books to train its AI model, Llama 3. An investigation by The Atlantic uncovered that Meta employees prioritized acquiring these books, deeming them more crucial than web data. The company reportedly accessed a vast library of over 7.5 million books through LibraryGenesis, a known source of illegal distribution. This situation raises profound ethical concerns regarding the future of knowledge sharing and the legality of generative AI development, as enterprises may hesitate to trust AI models lacking a clear intellectual property chain of custody.In the realm of technology investments, global spending on data centers surged by 51% last year, reaching $455 billion, with expectations of a further 30% growth this year. The majority of this capital expenditure is concentrated among the top 10 hyperscalers, such as Amazon Web Services, Microsoft, and Google Cloud, who are heavily investing to meet the rising demand for AI capabilities. However, the U.S. PC market is projected to see only modest growth due to ongoing tariff concerns, despite a notable increase in shipments driven by the commercial sector's demand for Windows 10 refresh cycles.CoreWeave, a cloud AI startup backed by NVIDIA, is preparing for an IPO aiming to raise up to $2.7 billion, but it faces challenges as Microsoft has opted not to exercise a significant option to purchase additional data center capacity. This decision reflects a shift in how tech companies are managing their AI budgets. Analysts have revised CoreWeave's revenue growth expectations downward, indicating a potential cash burn increase, which raises questions about the sustainability of its rapid growth and reliance on a single major customer.The podcast also highlights the implications of the current job market, which is increasingly reliant on government, healthcare, and education sectors, raising concerns about future labor market stability. As hiring in these sectors is expected to slow, the overall economic growth may be hindered, particularly for firms offering productivity-enhancing solutions. The convergence of these trends—ethical concerns in AI development, fluctuating tech investments, and a stagnant job market—paints a complex picture of the current business landscape. Three things to know today 00:00 Clouds Rise, Macs Fly, and the Job Market Sighs: A Look at the State of Play06:45 Meta’s Alleged Book Piracy Raises IP Risks Across the Generative AI Ecosystem09:01 CoreWeave’s IPO Balances Sky-High Growth and Soaring Costs as Microsoft Rethinks AI Spend Supported by: https://www.huntress.com/mspradio/https://timezest.com/mspradio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Erik Peterson, founder and CTO of Cloud Zero, discusses the critical importance of understanding and optimizing cloud costs, particularly in the context of AI. He emphasizes that businesses must shift their perspective from viewing cloud expenses as mere costs to seeing them as investments that should yield returns. By linking technology decisions to business goals, organizations can gain insights into their spending, allowing them to prioritize effectively and drive better outcomes. Peterson argues that understanding unit economics is essential for digital businesses to thrive in a cloud environment.The conversation delves into the complexities of AI costs, highlighting the challenges companies face when trying to measure the expenses associated with AI models. Peterson points out that many organizations are experimenting with AI without fully grasping the financial implications of their initiatives. As companies build advanced AI systems, they often overlook the costs of data movement and compute resources, leading to potential financial pitfalls. He stresses the need for businesses to understand the true cost of their AI endeavors to ensure they are achieving a positive return on investment.Peterson also addresses the current landscape of AI adoption, noting that while there is significant hype around generative AI, real success is found in solving specific, well-defined problems. He explains that organizations that focus on specialized applications of AI, where outputs can be validated, are seeing tangible benefits. By creating workflows that leverage multiple AI agents, companies can enhance their operational efficiency and make informed decisions about their spending.Finally, Peterson encourages businesses to view cost management as a driver of innovation rather than a hindrance. He cites examples of organizations that have successfully integrated cost considerations into their development processes, leading to faster innovation and improved product offerings. By adopting a mindset that prioritizes cost efficiency alongside creativity, companies can navigate the complexities of cloud spending and AI implementation, ultimately achieving greater success in their digital initiatives.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Silicon Valley is experiencing a surge of interest in AI agents, with prominent figures like Sam Altman and Satya Nadella predicting their integration into the workforce and knowledge work, respectively. However, a significant challenge remains: there is no consensus on what constitutes an AI agent. This ambiguity raises questions about whether we are on the brink of a transformative shift in automation or merely witnessing another instance of overhyped terminology seeking a market. The discussion features insights from Collin Graves of Northlabs and Simon Quick of Microscope, who explore the current landscape of AI agents and their implications for businesses.Collin Graves offers a multifaceted definition of AI agents, suggesting they involve large language models capable of directing their own processes. He notes that while some implementations resemble smarter workflow automation, they often remain constrained in their capabilities. Simon Quick adds that vendors are presenting a wide range of interpretations, from simple workflow assistants to more autonomous systems that minimize human interaction. This lack of a unified definition contributes to confusion in the market, making it difficult for businesses to understand how to effectively adopt AI agents.The conversation also delves into the readiness of customers and vendors to embrace AI technologies. Many customers express interest in AI's potential but struggle with foundational data management issues that hinder meaningful progress. Collin emphasizes the importance of establishing a solid data strategy before pursuing advanced AI applications, while Simon highlights the challenges vendors face in delivering effective solutions. Both agree that the current landscape is reminiscent of early cloud computing, where organizations are still figuring out how to leverage AI effectively.As the discussion wraps up, the participants reflect on the future of ambient computing and its potential applications. While there are promising use cases, such as voice-activated systems for the elderly and facilities management in manufacturing, the overall sentiment is cautious. The podcast concludes with a focus on the ongoing evolution of the managed services market, driven by consolidation and the need for providers to adapt to changing customer demands. The insights shared by Collin and Simon underscore the complexities and opportunities that lie ahead in the realm of AI and automation.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Apple's new C1 modem, introduced with the iPhone 16e, has garnered attention for its impressive performance, particularly in challenging network conditions. While it recorded average download speeds of 560 megabits per second, it excelled in the lower performance brackets, achieving nearly 218 megabits per second for the bottom 10% of users. This focus on efficiency and consistency over peak speeds positions the C1 as a competitive advantage for users in urban and rural settings alike. Additionally, the modem's power efficiency and superior upload speeds enhance the overall user experience, making it a significant step in Apple's vertical integration strategy.In the realm of software management, Auvik Networks has launched new features aimed at improving SaaS management and network visibility. These enhancements include automation and license optimization, which can help organizations reduce unnecessary expenses and improve security. Auvik's new capabilities extend to user devices in remote work settings, addressing the growing need for comprehensive network monitoring. Meanwhile, CyVent has introduced premium cybersecurity services for managed service providers (MSPs), allowing them to enhance their offerings amid rising cyber threats. This move positions Auvik and CyVent as key players in the evolving landscape of SaaS and cybersecurity.The podcast also highlights the growing threat of AI-generated deepfakes and the measures being taken to combat them. Low-T AI has made its deepfake detection service available for free to all users, emphasizing the importance of protecting personal identities in an increasingly digital world. Cloudflare has introduced AI Labyrinth, a new strategy to counteract malicious bots that ignore no-crawl directives, showcasing the ongoing battle against automated scraping. These developments reflect a broader trend towards enhancing digital security and protecting personal data in the face of evolving technological threats.Finally, the discussion touches on the future of work in the context of AI advancements. The concept of the AI manager is emerging, suggesting that AI will not replace human talent but rather enhance productivity and efficiency. As organizations adapt to this shift, the need for education and skill development in AI literacy becomes crucial. The podcast concludes with reflections on Apple's innovation trajectory and the implications of transitioning from traditional professional services to AI-driven solutions, prompting listeners to consider the future landscape of technology and services. Three things to know today 00:00 Apple’s New Modem Isn’t the Fastest—but It Might Be the Smartest04:06 SaaS Waste and Security Gaps in Focus as Auvik and CyVent Roll Out MSP-First Enhancements06:25 Now Everyone Can Fight Deepfakes—And AI Bots Are Getting Tricked, Not Blocked09:26 The New Tech Stack: Fewer Humans, Smarter Software, and a Question of Apple’s Relevance Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

NVIDIA has made significant announcements at its GTC 2025 event, introducing the Blackwell Ultra and Vera Rubin AI chips, which promise to revolutionize AI computing. The Blackwell Ultra chips are expected to deliver up to 50 times more revenue for cloud providers compared to previous generations, while the Vera CPU and next-gen Rubin GPU are set for release in 2026. CEO Jensen Wang emphasized the transition of data centers into AI factories, highlighting the economic necessity of AI-driven infrastructure. However, skepticism remains regarding the feasibility of such revenue claims and the impact of open-source AI models on proprietary systems.In the realm of workplace technology, a Gartner report indicates that while over 20% of digital applications will utilize AI-driven personalization by 2028, employee satisfaction with digital tools has declined. Only 23% of digital workers reported being completely satisfied with their applications in 2024, down from 30% in 2022. To address this, technology leaders are encouraged to implement best practices in AI personalization, ensuring that workplace applications are as intuitive as popular consumer apps.Concerns about data privacy are also rising, particularly regarding U.S.-based AI chatbots like Google Gemini, which collects extensive user data. A study revealed that nearly a third of chatbots share sensitive information with third parties, raising compliance risks for businesses. Additionally, a survey found that generative AI is causing internal conflict within enterprises, with many employees resisting the adoption of AI tools, highlighting the cultural challenges of integrating AI into existing workflows.Amidst these developments, companies like Cloudflare, HPE, and Adobe are launching new tools and services to enhance AI security and functionality. Cloudflare's new suite aims to help businesses manage AI risks, while HPE's unified data layer seeks to accelerate AI applications. Adobe is introducing AI agents to improve customer experiences, and OpenAI is beta testing features to integrate ChatGPT with popular applications. As AI specialization and regionalization become key themes, businesses must navigate the evolving landscape to balance capability and cost efficiency in their AI investments. Three things to know today 00:00 NVidia Says ‘The More You Buy, The More Revenue You Get’—But Is That Really True?04:32 More Tech, More Problems? Employees Aren’t Happy with Digital Tools09:26 AI That’s Safer, Smarter, and Faster—Cloudflare, HPE, Adobe, and OpenAI Announcements12:03 AI’s Next Battle: Champagne Pricing or Budget Bites? OpenAI, Baidu, and AWS Take Sides Supported by: https://www.huntress.com/mspradio/ Event: : https://www.nerdiocon.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.