Business of Tech: Daily 10-Minute IT Services Insights

The episode opens with a report on a major telecommunications breach attributed to Chinese government hackers known as Salt Typhoon. This breach has compromised American telecom infrastructure, allowing unauthorized access to phone calls and text messages. With fewer than 150 individuals confirmed as monitored, the potential impact could extend to millions, raising alarms among U.S. officials about the fragility of secure communications as the nation approaches a critical transition period.The episode also highlights a joint investigation revealing national security risks associated with U.S. companies selling advertising data that can track military personnel movements. This data poses tangible threats to the safety of service members, particularly those stationed at key military sites in Germany. In response to the growing complexity of cybersecurity risks, New Jersey-based insurer Crum & Forster has introduced a professional liability insurance policy specifically for Chief Information Security Officers (CISOs), providing them with protection against personal liability in the face of potential legal claims.Host Dave Sobel then shifts focus to developments in the European cloud market, where a new initiative called the European Cloud Competition Observatory has been launched to monitor Microsoft's compliance with a recent settlement aimed at enhancing market competition. This initiative is crucial for smaller IT service providers who may struggle with restrictive licensing terms. Additionally, the episode discusses the impending departure of FCC Chairwoman Jessica Rosenworcel, whose leadership has significantly influenced broadband access and digital equity in the U.S.The episode concludes with a discussion on the intersection of AI and labor, particularly in the context of OpenAI's halted video generation tool, Sora, following protests from artists regarding their treatment. Sobel emphasizes the importance of ethical collaboration in technology development and the implications of Uber's new division focused on AI training and data labeling services. The episode wraps up with insights into the challenges faced by doctors using AI for diagnostics, highlighting the need for effective engagement with technology to maximize its potential in medicine. Overall, this episode provides a comprehensive overview of critical issues shaping the future of IT and cybersecurity. Four things to know today00:00 Telecom Breaches, Data Exploitation, and CISO Liability: The Growing Complexity of Cyber Risk05:23 How European Cloud Competition, FCC Leadership, and CISA Training Shape IT’s Future08:47 Why OpenAI and Uber’s Latest Moves Raise Crucial Questions About AI and Labor10:42 What AI in Medicine, the Workforce, and Defense Teaches Us About Trust and Simplicity Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/ Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

There is a growing urgency for organizations to adopt artificial intelligence (AI) amidst a notable lack of readiness. A recent Cisco report reveals that while 85% of IT leaders feel they have less than 18 months to act on AI, only 13% believe they are fully prepared to harness its potential. The episode highlights the structural challenges organizations face, particularly in data management, with 80% of respondents reporting issues that hinder their AI initiatives. Despite these obstacles, companies are planning to significantly increase their IT budgets for AI over the next five years.The episode also explores various use cases of AI across different sectors. BBVA has expanded its use of ChatGPT, acquiring 3,000 licenses for OpenAI's enterprise tool, which has reportedly boosted productivity among employees. However, the bank faces challenges in integrating this technology with its existing systems. Meanwhile, Microsoft is introducing specialized AI models tailored for industries like manufacturing and agriculture, aiming to address specific operational challenges and drive adoption at scale.In the education sector, OpenAI has launched a free online course to help K-12 teachers incorporate ChatGPT into their classrooms. However, skepticism remains among educators regarding the efficacy and ethical implications of using AI tools in education. A survey indicates that a significant portion of teachers believes AI may do more harm than good, highlighting the need for a deeper understanding of AI's limitations, particularly concerning privacy and data use.The episode concludes with updates on VMware and Intel, noting the challenges both companies face in the current market. VMware's new cloud service aims to streamline private cloud setups, while Intel's recent processor launch has not met performance expectations, leading to a reduction in federal grants under the CHIPS Act. Sobel emphasizes the opportunities for IT service providers and competitors to step in and offer value-driven solutions as these industry giants navigate their respective challenges.Four things to know today00:00 Urgency Outpaces Capability: Organizations Struggle With AI Readiness Amid Growing Demand03:34 From Banking to Farming to Classrooms: How AI is Reshaping Productivity and Operations06:56 VMware’s Price Hikes and Intel’s Missteps Open Doors for Competitors in Virtualization and Processors09:23 Microsoft’s Recall AI, OpenAI’s GPT-4o, and Anthropic’s Integration Protocol Supported by: https://www.coreview.com/msphttps://tdsynnex.com/StreamOneIon  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Early challenges faced by Artificial Intelligence Personal Computers (AIPCs), include productivity gaps, consumer confusion, and adoption barriers. A recent study by Intel highlights that users of AI-equipped PCs are less productive than those using traditional computers, losing an average of 15 hours a week on digital chores. Despite the potential for generative AI to streamline these tasks, many consumers remain unaware of AIPCs, leading to misconceptions about their utility and security. The additional cost of AIPCs, which can be 5 to 15 percent higher than traditional models, further complicates consumer interest in upgrading.The episode also delves into a disconnect between business leaders and IT staff regarding data management. A survey conducted by Morning Consult for Capital One reveals that while 77% of business leaders find accessing necessary data easy, 70% of IT personnel spend significant time resolving data issues. The findings indicate a lack of confidence among technical staff in their organization's data culture, with only 35% believing it to be strong. This disparity underscores the need for improved data management practices as organizations strive to implement advanced AI technologies.Host Dave Sobel highlights the resilience of micro-business owners, with 75% relaunching new ventures after setbacks, according to GoDaddy's 2024 Annual Venture Forward Report. Despite economic uncertainties, nearly 40% of these new ventures have become their household's primary income source. The report also notes a significant increase in women-owned micro-businesses, now at 51%, and a diverse age representation among entrepreneurs. This resilience suggests a growing entrepreneurial spirit, even in challenging economic times.The episode concludes with a discussion on the evolving landscape of managed service provider tools, as new entrants like NinjaOne and Halo PSA gain momentum, pushing traditional leaders like Kaseya to reassess their strategies. The shift in the market indicates a potential opportunity for disruption, particularly as the role of artificial intelligence continues to grow. Sobel emphasizes the importance of adapting to these changes and the need for organizations to effectively utilize technology to remain competitive in a rapidly changing environment.Four things to know today00:00 AI PCs Face Early Challenges: Productivity Gaps, Consumer Confusion, and Adoption Barriers05:35 Amazon Doubles Down on Anthropic With $8 Billion Investment, Strengthening AI and Cloud Synergy07:23 Remote Work Demand Persists Despite Drop in Postings: The New Talent Tug-of-War10:50 Canalys 2024 Report: New Entrants Shake Up MSP Tools Market, Legacy Brands at a Crossroads Supported by: https://getthread.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this bonus episode of the Business of Tech, host Dave Sobel engages in a compelling conversation with Martin from Bitdefender, who describes his role as a popular scientist focused on making cybersecurity research more accessible and understandable. Martin Zugec highlights Bitdefender's long-standing commitment to research, particularly in Romania, where a wealth of security researchers contribute to the field. He emphasizes the importance of visibility for their groundbreaking work, aiming to inspire researchers who may feel their contributions go unnoticed.The discussion shifts to the evolving profile of cyber criminals, particularly in the context of ransomware. Martin explains that the landscape has changed significantly since 2017, with a clear distinction between operators—primarily based in Russia—and affiliates who operate globally. He likens the cybercrime ecosystem to a gig economy, where individuals can leverage their unique skills, such as negotiation or business acumen, to participate in this illicit market. This transactional nature allows for a diverse range of participants, complicating the fight against cybercrime.As the conversation progresses, Martin delves into the challenges of disrupting the cybercrime ecosystem. He notes that trust is a critical component of this world, and takedown operations can destabilize the entire network of criminals. For instance, when Bitdefender releases a decryption tool, it not only aids victims but also creates mistrust among affiliates and operators, leading to internal conflicts. Martin shares insights into how law enforcement agencies are beginning to adopt psychological tactics to undermine the trust within these criminal networks, showcasing the innovative approaches being taken to combat cyber threats.Finally, Martin stresses the importance of prevention and the human factor in cybersecurity. He points out that many organizations fail to recognize the early signs of an attack, often focusing solely on the final stages of encryption. By understanding that cyber attacks can take weeks or even months to unfold, companies can better prepare and respond to threats. The episode concludes with a call for improved public-private collaboration in cybersecurity efforts, emphasizing the need for streamlined communication between organizations and law enforcement to effectively combat the ever-evolving landscape of cybercrime.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Business of Tech, host Dave Sobel welcomes Abraham Garver from Focus Investment Bank to discuss the current state of the mergers and acquisitions (M&A) market for Managed Service Providers (MSPs). The conversation begins with an overview of the increasing interest from private equity groups in investing in MSPs, particularly those with operational maturity and a solid EBITDA of at least $3 million. Garver highlights that while there is a significant amount of capital available, the market is experiencing a shift that favors sellers, especially as larger funds seek bigger assets.Garver explains that many smaller MSPs struggle to attract investment due to a lack of operational maturity, often relying on owner-led sales and failing to consistently add new customers. He emphasizes the importance of joining peer groups to help these smaller businesses develop the necessary skills and strategies to grow and become more attractive to investors. The discussion also touches on the challenges faced by smaller MSPs in navigating the competitive landscape, where larger players dominate the market.The episode further explores the different investment theses that private equity groups adopt when looking to invest in MSPs. Garver notes that many investors are drawn to regulated industries but often overlook the need to find unique niches that have not yet been consolidated. He stresses that both MSPs and investors must think creatively to differentiate themselves in a crowded market, as many traditional approaches have already been explored by previous investors.Finally, the conversation shifts to the dynamics of day one post-sale for MSPs and the conditions that lead to successful transitions. Garver shares insights on how to prepare for this critical phase, emphasizing the importance of having a strong management team and a clear growth strategy in place. He concludes by discussing the potential for ongoing investment cycles in the MSP space, suggesting that the market may continue to evolve with new rounds of investment rather than a singular focus on IPOs as an exit strategy. Supported by: https://timezest.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

host Dave Sobel engages in a detailed conversation with Jake Varghese from ConnectWise, focusing on the company's business management software portfolio. Varghese outlines the seven key products within the portfolio, and the discussion highlights the importance of these tools in helping Managed Service Providers (MSPs) streamline their operations and improve efficiency.A significant portion of the conversation revolves around the transition of the PSA to the ASIO platform. Sobel and Barghese explore the challenges and opportunities associated with this migration, emphasizing the need for partners to feel comfortable and secure during the transition. Varghese explains that success will be measured by the adoption of the new PSA and the realization of its benefits, including hyper-automation and a unified user experience. He reassures partners that their existing systems will remain intact, allowing for a smooth integration of the new platform.The dialogue also delves into the strategic vision for ConnectWise's product offerings. Varghese discusses the balance between maintaining individual products and integrating them into a cohesive platform. He emphasizes the importance of understanding the evolving needs of partners and the industry, suggesting that the ultimate goal is to create a comprehensive solution that enhances operational efficiency for MSPs. The conversation touches on the potential for future developments and how the platform can adapt to meet changing demands.Finally, the episode addresses the role of artificial intelligence and automation in the future of ConnectWise's offerings. Varghese shares insights on the introduction of Sidekick, a digital assistant designed to enhance user experience and operational efficiency. He envisions a future where AI becomes increasingly pervasive, enabling MSPs to delegate routine tasks and focus on higher-value work. The discussion concludes with a reflection on the transformative potential of AI in the industry, highlighting the need for effective data governance to ensure responsible use of technology.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Significant developments in workplace engagement and productivity lead, focusing on contrasting strategies from major companies like Amazon and Intel. Amazon's CEO Andy Jassy recently addressed employee concerns regarding the company's return-to-office (RTO) mandate, which requires corporate employees to work on-site five days a week starting January 2025. While Jassy claims the policy aims to strengthen company culture, over 500 employees have signed a petition against it, raising questions about the true motivations behind the mandate. Meanwhile, Intel has reinstated free office coffee to boost employee morale amidst ongoing layoffs, reflecting a broader trend in the tech sector to support workforce engagement during challenging times.Host Dave Sobel highlights research from the University of Melbourne, which indicates that companies offering flexible work options tend to perform better in the stock market. The study found a significant correlation between high rankings for remote work opportunities and improved share prices. Additionally, a survey by Quantum Workplace revealed that over 80% of hybrid employees report being engaged at work, compared to 72% of on-site employees. This data suggests that flexibility in work arrangements can enhance employee satisfaction and productivity, presenting a compelling counterpoint to the office-centric strategies of Amazon and Intel.The episode also covers recent capital movements in the tech industry, with Logic Monitor raising $800 million to explore strategic mergers and expand its market presence. Enable Technologies has acquired AdLumen for approximately $225 million, enhancing its capabilities in security services. These moves reflect a growing demand for robust data center monitoring and security solutions, driven by the increasing importance of artificial intelligence in the tech landscape. Sobel notes that these investments indicate a recognition of the need for companies to grow and adapt in a competitive market.Finally, Sobel delves into the evolving role of artificial intelligence in various sectors, including creative writing and IT service management. He discusses the implications of AI's integration into creative processes, particularly in relation to National Novel Writing Month, where the use of AI has sparked controversy over originality and skill development. Additionally, Sobel emphasizes the necessity for businesses to adapt their IT service management methods to incorporate AI, highlighting the potential for improved efficiency and user experiences. The episode concludes with thought-provoking questions about the balance between AI and human effort, urging listeners to consider how they can effectively leverage technology in their own organizations. Four things to know today00:00 From Amazon's RTO Push to Intel's Free Coffee: Contrasting Strategies in Workplace Engagement and Productivity05:15 Capital Infusions and Acquisitions: How LogicMonitor and N-able Are Positioning for Market Leadership07:18 Sentiment Analysis, Microsoft Integrations, and Strategic Growth Events: The Evolving Tools Empowering MSPs09:27 AI's Expanding Role: Vectorization, Creative Writing, and IT Service Management Transformations Supported by: https://www.huntress.com/mspradio/https://tdsynnex.com/StreamOneIon  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft's Ignite event highlights the company's latest advancements in artificial intelligence and productivity tools. Microsoft has introduced a range of new AI agents designed to enhance collaboration within Microsoft 365 Copilot, including features for SharePoint, project management, and meeting assistance. These pre-configured agents aim to automate repetitive tasks and improve efficiency, with the Copilot Analytics dashboard providing insights into the impact of AI on productivity across organizations.Sobel also covers Microsoft's Windows Resiliency Initiative, which seeks to bolster the security and recovery capabilities of Windows systems following the CrowdStrike outage that affected millions of devices. Key features include Quick Machine Recovery, which allows IT administrators to remotely troubleshoot unbootable machines, and the introduction of memory-safe programming languages to enhance overall security. Additionally, the episode discusses the new Windows 11 Administrator Protection feature, which requires user authentication for administrative tasks, thereby reducing the risk of malware attacks.The episode further explores Microsoft's launch of the Windows 365 Link, a compact mini PC designed for office environments that connects users to corporate cloud applications without local storage. Priced at $349, this device supports high-resolution video conferencing and is easy to manage through Microsoft Intune. Sobel notes that this product represents a shift towards cloud-first environments, providing businesses with a cost-effective solution for endpoint management while maintaining productivity.Finally, Sobel addresses the recent T-Mobile breach, attributed to a Chinese intelligence agency, which underscores the vulnerabilities in global telecommunications infrastructure. This incident serves as a reminder for enterprises to adopt proactive security measures, especially in light of increasing state-sponsored cyber threats. The episode concludes with a call for businesses to remain vigilant and prepared for the evolving landscape of cybersecurity challenges.Four things to know today00:00 Copilot Gets Smarter: Microsoft Unveils AI Agents, Analytics Dashboards, and New Management Tools05:09 Microsoft’s Windows Resiliency Initiative: New Tools and Security Enhancements to Prevent Future Outages07:59 The $349 Windows 365 Link: Microsoft’s Answer to Simplified Endpoint Management10:27 T-Mobile Breach Highlights Ongoing Cyber-Espionage Threat to Global Telecom Infrastructure Supported by: http://blumira.com/radio/https://Mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We dive in on the latest economic trends, focusing on rising inflation and its impact on consumer confidence. The consumer price index has seen an increase to 2.6% as of October, driven largely by persistent housing costs, which rose by 4% in October alone. Neil Kashkari, president of the Minneapolis Federal Reserve, highlights the housing sector as a significant challenge in the inflation landscape, while also expressing uncertainty about the economic implications of President-elect Trump's proposed policies.The episode also delves into a recent Gartner report that reveals a stark contrast in the success rates of digital initiatives among organizations. While only 48% of digital projects meet or exceed their business outcome targets, a group termed the "digital vanguard" boasts a success rate of 71%. This disparity underscores the importance of collaboration between chief information officers and other business leaders to achieve successful digital transformations. Sobel emphasizes that organizations may face initiative fatigue, leading to hesitance in further investments without clear returns on investment.Host Dave Sobel further explores the growing skepticism among CIOs regarding generative artificial intelligence (AI) two years after the launch of ChatGPT. Many organizations are struggling to scale AI projects, with only 2% of companies possessing the necessary talent and technology to succeed. The rising costs associated with generative AI, particularly in cloud services, have intensified pressure on IT leaders to deliver results. This situation presents an opportunity for IT service providers to offer specialized consulting and managed services to help organizations navigate these challenges.Finally, the episode highlights recent developments from Kaseya and Aero, focusing on their strategies to enhance service offerings. Kaseya has introduced free hardware for its Datto Sirius appliances, aiming to reduce financial barriers for managed service providers. Meanwhile, Aero has integrated AI tools into its cloud platform, AeroSphere, to improve operational efficiency. Sobel concludes by noting that the integration of AI into operational platforms is becoming a standard expectation, urging service providers to stay informed about these trends to enhance their offerings and internal operations. Four things to know today00:00 Inflation Rises Amid Housing Challenges as Political Sentiment Drives Consumer Confidence Shifts03:32 Gartner Report Highlights Digital Initiative Success Divide Amid IT Spending Surge and AI Expectations06:13 CIO Skepticism Grows as Generative AI Drives Rising Costs, Scaling Challenges, and Vendor Prioritization08:42 Kaseya Offers Free Hardware for Datto SIRIS Appliances as Arrow Integrates AI into ArrowSphere Cloud Platform Supported by: https://www.coreview.com/msphttps://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A new study reveals the significant impact of generative AI on the job market, showing a 21% decline in demand for automation-prone freelance jobs shortly after the release of ChatGPT. The research, which analyzed over 1 million job postings, indicates that writing jobs were the most affected, followed by software development and graphic design roles. This shift raises concerns about the future of employment in these sectors, as the integration of AI tools continues to reshape professional workflows.The episode also delves into the challenges faced by AI in the healthcare sector. A study from the University of Virginia Health found that while AI tools like ChatGPT can assist in diagnostics, they did not significantly improve accuracy compared to traditional methods. Many physicians struggled to effectively utilize the AI's capabilities, often sticking to their initial diagnoses. This highlights the need for better training and trust in AI systems to enhance their integration into medical practice and improve patient outcomes.Host Dave Sobel further explores the skepticism surrounding Microsoft's AI product, Copilot, which has faced mixed reviews since its launch. A survey revealed that only a small percentage of IT leaders found significant value in the tool, with many employees struggling to incorporate it into their daily routines. The high subscription cost and concerns about effectiveness have led some companies to reconsider their investment in Copilot, raising questions about the future of AI tools in enhancing productivity.Finally, the episode touches on the regulatory landscape for AI and cybersecurity, particularly in light of the upcoming Trump administration. The potential repeal of existing AI oversight could lead to a fragmented regulatory environment, complicating compliance for businesses. Sobel emphasizes the importance of proactive measures to navigate these changes, as well as the need for skilled workers in AI roles. The discussion concludes with a look at international developments in cybersecurity regulations, underscoring the evolving landscape that businesses must adapt to in order to thrive. Four things to know today00:00 Generative AI Spurs Job Market Shakeups, Healthcare Trials, and Corporate Integration Challenges05:48 Regulatory Uncertainty Looms as Trump Administration Eyes AI and Cybersecurity Changes09:26 Canada, EU, and Australia Drive Key Developments in Cybersecurity and Consumer Rights11:50 From "Work with Apps" to Autonomous Agents: OpenAI Pushes Generative AI Deeper into Professional Workflows Supported by: https://tdsynnex.com/StreamOneIon/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel welcomes back Peter Kujawa from Service Leadership to discuss the latest trends in managed service provider (MSP) revenue and profitability for Q3. Peter shares insights from a new analysis that reveals a slowdown in organic managed service growth, which has been trending back to historical norms after a significant spike during the COVID-19 pandemic. While the organic growth rate peaked at around 25% during the pandemic, it has now settled back to approximately 10-10.5%. Peter reassures MSPs that this return to historical levels is not a cause for panic, as it reflects a more stable market environment.The conversation delves into the impact of inflation on revenue growth, highlighting that much of the previous growth was driven by price increases rather than new client acquisitions. Peter emphasizes that while MSPs have been raising prices to cope with wage inflation, this has also led to downward pressure on gross margins and profitability. Despite the cooling labor market, the overall outlook remains positive, with expectations for a solid year ahead, particularly for value-added resellers (VARs) who experienced high growth in product and project revenues during Q3.As the discussion progresses, Peter shares intriguing data correlating MSP revenue growth with U.S. presidential election cycles. Historical data from previous election years indicates a pattern of decreased growth during election cycles, followed by a rebound in the subsequent year. With the 2024 election approaching, Peter anticipates a similar trend, suggesting that MSPs may experience a bounce-back in growth post-election, provided there are no significant unforeseen events.Finally, the episode touches on the current state of mergers and acquisitions (M&A) in the MSP space. Peter notes that there is a notable disparity in the market, with many small MSPs and larger platform MSPs, but a lack of mid-sized firms. This has created a seller's market, where private equity buyers are particularly interested in acquiring smaller MSPs to consolidate and scale their operations. Peter advises smaller MSPs to develop a value creation strategy and consider merging with others to enhance their market position and achieve greater profitability. The episode concludes with a look ahead to upcoming reports on compensation and wage inflation, which will provide further insights into the evolving landscape of managed services.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Business of Tech Lounge, host Dave Sobel engages in a thought-provoking discussion with Ryan Morris of Morris Management Partners and Luis Giraldo, Chief Experience Officer at ScalePad. The conversation centers around the provocative question: Does standardization equal commoditization? As the IT channel evolves, many Managed Service Providers (MSPs) are grappling with the challenge of balancing technology stack and process standardization while striving to maintain strategic differentiation in a competitive market.Luis highlights the growing concern among MSPs, particularly those with significant revenue, who are experiencing downward pricing pressure as clients perceive similar offerings from multiple providers. He emphasizes that while standardization can streamline operations, an over-reliance on it can lead to a lack of strategic conversations with clients. This disconnect often results in MSPs being viewed as interchangeable, leading to commoditization and a struggle to demonstrate unique value. The discussion underscores the importance of understanding clients' businesses and fostering deeper relationships to escape this commoditization trap.Ryan adds to the conversation by questioning the motivations behind standardization. He argues that while it can simplify operations for MSPs, it often fails to deliver value to customers if not aligned with their needs. He points out that the industry is still young, with ample opportunities for growth, and that competing solely on price is a self-inflicted wound. Instead, he advocates for a focus on customer outcomes and the importance of customizing engagements based on industry-specific needs, rather than forcing clients into a one-size-fits-all approach.As the episode wraps up, both guests agree on the necessity of evolving the conversation around service delivery. They suggest that MSPs should not only standardize their internal processes but also adapt their client-facing strategies to emphasize understanding and addressing specific business challenges. By doing so, MSPs can create a more engaging and valuable experience for their clients, ultimately leading to differentiation in a crowded marketplace. The episode serves as a call to action for MSPs to rethink their approach to standardization and commoditization, encouraging them to prioritize strategic relationships and tailored solutions.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel sits down with Jeff Bishop, who oversees the ASIO product line at ConnectWise. The conversation delves into the evolution of the ASIO platform, which has been a significant focus for the company. Jeff reflects on the challenges faced during the development process, particularly the decision to create an entire platform during the pandemic, which he admits was not ideal. Despite the hurdles, the team has made substantial progress, rebuilding core services and laying a strong foundation for the future.As the discussion unfolds, Jeff shares insights into the current state of the ASIO platform, particularly regarding the Remote Monitoring and Management (RMM) capabilities. He expresses confidence in the product's readiness, noting that the team has worked diligently to address previous shortcomings. The conversation highlights the importance of customer feedback and satisfaction, with Jeff emphasizing that success will be measured not just by numbers but by the genuine belief and enthusiasm of the MSP community towards ASIO.The episode also explores the evolving role of Managed Service Providers (MSPs) in the context of artificial intelligence (AI) and automation. Jeff envisions a future where MSPs transition from purely technical roles to becoming business evangelists for their clients. He discusses the potential for MSPs to develop tailored solutions for specific industries, leveraging their expertise to help small businesses navigate the complexities of AI and cybersecurity. This shift represents a significant opportunity for MSPs to enhance their value proposition and deepen their relationships with clients.Finally, Jeff addresses the skills required for MSPs to adapt to this changing landscape, suggesting that prompt engineering and data understanding will be crucial. He believes that the future will see a collaborative environment where MSPs can share workflows and innovations, creating a network effect that amplifies their capabilities. The episode concludes on a hopeful note, with Jeff expressing excitement about the potential for MSPs to thrive in this new era of technology and business integration.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We start focusing on the resurgence of the state-sponsored cyber espionage group Volt Typhoon. This group has been targeting critical infrastructure, particularly outdated devices like Cisco and Netgear routers, and has successfully compromised a significant percentage of these devices in a short time frame. The episode highlights the vulnerabilities in the energy sector, where third-party breaches account for a substantial portion of incidents, emphasizing the need for improved vendor responsibility and proactive security measures.Host Dave Sobel also covers the progress of the Secure by Design initiative led by CISA, which has seen over 100 companies commit to adopting secure development practices. This movement is gaining traction as organizations recognize the importance of reducing vulnerabilities in software. Additionally, the Transportation Security Administration has proposed new cybersecurity regulations aimed at protecting high-risk pipelines and railroad operators, mandating the establishment of cyber risk management programs and timely reporting of incidents.The episode shifts focus to Microsoft, which is implementing a price hike on various services, including a 25% increase for Teams Phone and up to a 40% increase for Power BI. This move is part of Microsoft's strategy to align pricing across its services, reflecting the growing usage of premium features among enterprise customers. Sobel notes the significance of these changes in the context of the broader IT landscape, particularly as Windows 11 ISO media for ARM64 PCs becomes available, allowing for clean installations on compatible devices.Finally, Sobel discusses the evolving role of IT consultancies, which are increasingly focusing on artificial intelligence, data governance, and platform integration as they prepare for 2025. The episode highlights the importance of clean and accessible data in leveraging AI technologies and the need for organizations to modernize their legacy systems. Sobel concludes with reflections on the ethical implications of AI in creative industries, citing a controversial AI-generated interview by a Polish radio station and the positive use of AI in restoring the voice of country music legend Randy Travis. Four things to know today00:00 Volt Typhoon Resurfaces with Advanced Attacks on Critical Infrastructure, Exploiting Legacy Routers02:48 CISA and TSA Cybersecurity Efforts as Secure-by-Design and NIST Framework Gain Ground06:14 Microsoft's Price Hike Targets Monthly Subscriptions and Premium Services, Teams Phone to Rise 25%09:32 IT Consultancies Double Down on AI, Data, and Integration as Organizations Modernize for 2025 Supported by: https://timezest.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Significant challenges are being faced by companies like OpenAI as they encounter scaling plateaus in developing new large language models. Host Dave Sobel notes that AI researchers are advocating for innovative training techniques that mimic human reasoning, suggesting a shift in the competitive landscape. OpenAI's latest model, O1, employs a technique called test-time compute, which allows for real-time evaluation of multiple possibilities, potentially enhancing performance and altering the demand for AI hardware, particularly NVIDIA's chips.The episode also delves into the mixed sentiments surrounding AI-capable PCs. Despite a notable 49% growth in sales, these devices only represent 20% of the market, with many channel partners expressing skepticism about their value. A significant portion of IT decision-makers remains hesitant to trust AI for autonomous decision-making, reflecting broader concerns about security and ethical implications. Sobel emphasizes the need for clearer value propositions and better education to promote AI-capable PCs, especially as the industry transitions from the hype phase to a more normalized adoption of AI technologies.Sobel highlights the increasing focus on cybersecurity as CrowdStrike launches its AI Red Team services to protect AI systems from rising cyber threats. With the rapid adoption of AI, risks such as model tampering and data poisoning are becoming more prevalent. The episode also touches on Microsoft's recent issues with unexpected upgrades to Windows Server, which have left some users in a difficult position, and the company's efforts to enhance its update procedures.Finally, the episode addresses the energy challenges faced by tech companies, particularly Amazon, which had its request for increased power supply denied by regulators. As demand for data center power is projected to rise significantly, Sobel discusses the potential for partnerships with nuclear and renewable energy providers to ensure stability and sustainability in energy supply. The episode concludes by emphasizing the importance of energy efficiency in data center operations as companies navigate regulatory pressures and seek innovative solutions to meet their energy needs. Four things to know today00:00 OpenAI and AI Industry Pivot as Scaling Plateaus: Shift Towards Human-like Reasoning Could Redefine Market Competition05:21 AI's Channel Opportunity Grows, But Skepticism Toward AI-Capable PCs Highlights Industry Trust Gap09:01 CrowdStrike, Microsoft, and Box Drive AI and Security Enhancements Amid Rising Enterprise Demand13:01 Amazon’s Power Request Denial Signals Rising Challenges in Data Center Energy Demands Supported by: https://www.coreview.com/msphttps://getthread.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

With a significant increase in global demand for cloud services and data security, the managed services market is expected to reach an estimated $393.02 billion by 2025. Factors contributing to this growth include the need for specialized providers to manage complex IT infrastructures and the rising trend of Bring Your Own Device (BYOD), which necessitates enhanced data security measures. North America leads the market, but Europe and Asia-Pacific are also experiencing substantial growth driven by cloud adoption and digital transformation.The episode highlights a recent report indicating a slowdown in managed services revenue growth, returning to pre-COVID levels, despite strong profitability for managed service providers (MSPs). The average adjusted EBITDA for MSPs stands at 13.2%, with private equity-backed MSPs reporting even higher figures. In contrast, value-added resellers (VARs) have seen significant revenue growth, particularly in Europe, which experienced a 6.9% increase in managed services revenue. The discussion emphasizes the need for MSPs to adapt to changing client spending patterns as the market normalizes.Host Dave Sobel also covers the competitive landscape, noting several key announcements from major players in the industry. ConnectWise has launched a Professional Services Automation (PSA) initiative aimed at enhancing MSP success through streamlined processes and improved efficiency. Meanwhile, NineMinds has introduced Alga PSA, a free open-source platform designed to compete with established PSA providers, and SuperOps has unveiled Monika, an AI-powered companion for MSPs that offers personalized insights and solutions. These developments signal a shift in the market as new entrants challenge traditional providers.The episode concludes with a focus on the growing importance of cybersecurity and the need for human expertise in addressing complex threats. As the demand for AI services continues to exceed supply, the global cloud market has reached an impressive $84 billion, with major players like AWS, Microsoft, and Google Cloud holding a significant share. Solt encourages listeners to consider the implications of these trends for the future of managed services and the evolving landscape of IT solutions. Four things to know today00:00 IT and Managed Services Market Faces Growth Normalization as Global Demand for Cloud and Data Security Soars06:49 IT Nation Connect: ConnectWise Expands Asio with PSA Integration, Security Enhancements, and Unified Data Protection for MSPs08:38 Competitive Moves in PSA: NineMinds Launches Open-Source Alga PSA as SuperOps Introduces AI Companion Monica for MSPs10:50 Pax8 Adds EasyDMARC, 8x8 Unveils AI Upgrades, and Connecty AI Secures Funding: A Look at New Cloud and Data Management Solutions Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Wayne Selk from CompTIA joins host Dave Sobel to focus on the current state of cybersecurity and the challenges faced by Managed Service Providers (MSPs). They delve into CompTIA's recent state of cybersecurity report, which highlights a significant gap between cybersecurity investments and the outcomes achieved. This disconnect raises critical questions about how MSPs can better align their efforts with business objectives to ensure effective cybersecurity practices.Wayne emphasizes the importance of education and training for individuals within the cybersecurity field, noting that many professionals struggle to find the right resources to enhance their understanding of cybersecurity nuances. He points out that while annual security awareness training is beneficial, there is a need for more targeted training that addresses the specific roles and responsibilities of individuals within an organization. This lack of clarity contributes to the broader issue of MSPs not fully grasping the business outcomes they should be aiming for in their cybersecurity strategies.The discussion also touches on the perception of cybersecurity among professionals, with only 25% feeling optimistic about its direction. Wayne argues that many MSP owners come from a purely technical background, lacking the business acumen necessary to develop effective risk management programs. He stresses the need for MSPs to work on their business objectives and create comprehensive business plans that align with their cybersecurity goals. By doing so, they can better prioritize their investments and training efforts, ultimately leading to improved outcomes.As the conversation progresses, Wayne and Dave explore the implications of upcoming regulations, such as CMMC 2.0, and the need for vendors to adopt secure-by-design and secure-by-default practices. They discuss the importance of accountability in the software development process and the potential for regulation to drive change in the tech industry. The episode concludes with a call to action for MSPs to embrace foundational cybersecurity practices and leverage available resources to enhance their understanding and implementation of effective cybersecurity measures. Supported by: https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this bonus episode of the Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Naveen Krishnan, an AI architect at Microsoft. The conversation centers around the evolving landscape of artificial intelligence and its applications across various industries, including retail, financial services, and manufacturing. Nupi shares insights into how businesses are increasingly looking to integrate AI into their existing solutions or develop new ones, highlighting the importance of understanding each customer's unique needs and use cases.Krishnan elaborates on the common use cases for AI that he encounters, emphasizing the growing interest in chat capabilities and dynamic reporting. He explains how businesses are moving away from traditional canned reports and seeking more interactive, natural language-driven reporting solutions. Additionally, he discusses the rise of AI agents, which can perform tasks autonomously, such as generating images or managing DevOps pipelines, showcasing the potential for AI to streamline operations and enhance productivity.The conversation also delves into the critical role of data management in successful AI implementations. Krishnan distinguishes between structured and unstructured data, explaining the necessity of preparing data effectively to leverage AI's capabilities. He outlines strategies for managing data, including creating views to filter relevant information and implementing security measures to protect sensitive data. Krishnan emphasizes the importance of a well-structured data pipeline, particularly for industries dealing with large volumes of unstructured text, such as law firms.As the episode concludes, Krishnan shares his vision for the future of AI over the next 24 months, predicting a focus on refining existing technologies and addressing current limitations. He anticipates the emergence of more sophisticated AI agents that can perform complex tasks and interact seamlessly with users. This forward-looking perspective highlights the ongoing innovation in the AI space and the potential for businesses to harness these advancements to drive efficiency and improve customer experiences.Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Aaron Painter, CEO of NameTag, about the evolving landscape of identity verification in the face of emerging threats like deep fakes. The conversation begins with an exploration of traditional identity verification methods, particularly multi-factor authentication (MFA), and their limitations. Painter emphasizes that while MFA is a critical first step in securing accounts, it is not sufficient on its own, especially when recovery processes can be exploited by malicious actors impersonating legitimate users.As the dialogue progresses, Painter introduces the concept of behavioral biometrics and AI-powered verification as potential advancements in security. He explains how these technologies can monitor user behavior to determine if the person accessing an account is indeed the same individual who logged in. However, he also highlights the challenges associated with these methods, particularly in scenarios where identity verification is crucial, such as during account recovery or hiring processes. The discussion underscores the need for more robust identity verification practices that go beyond traditional methods.The episode also delves into the growing adoption of passkeys as a solution for identity verification. Painter notes that while passkeys are gaining traction, particularly among larger tech companies, their implementation in small to mid-sized businesses remains limited. He points out that passkeys are not a complete replacement for passwords and still rely on traditional recovery methods, which can create vulnerabilities. This leads to a broader conversation about the importance of understanding the limitations of current technologies and the need for a comprehensive approach to identity security.Finally, the conversation shifts to the implications of deep fakes on identity verification. Painter warns that the technology enabling deep fakes has become increasingly accessible, posing significant risks for organizations relying on visual verification methods. He advocates for a more advanced approach to identity verification that combines AI, cryptography, and biometrics to create a stronger defense against impersonation. The episode concludes with a call to action for organizations to rethink their identity verification processes and adapt to the evolving threat landscape, emphasizing the importance of knowing who users are in a digital world.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Cisco's 2024 Consumer Privacy Survey reveals a growing awareness among consumers regarding data privacy and its correlation with trust in artificial intelligence. The survey indicates that 53% of consumers are now aware of their national privacy laws, a significant increase from previous years, and 81% of these informed individuals feel their data is protected. Notably, younger consumers are taking proactive steps to safeguard their privacy, with nearly half of those aged 25 to 34 having switched providers due to data policies. This shift towards privacy-centric behavior underscores the importance for businesses to prioritize transparency and secure data practices.The episode also highlights recent developments in the managed services provider (MSP) landscape, including Pax8's launch of the Voyager Alliance Partner Program, which aims to support global partners in the cloud commerce marketplace. This program emphasizes a partner-first approach, offering tailored support and tiered benefits as partners progress. Additionally, Amazon Web Services (AWS) has introduced the Generative AI Partner Innovation Alliance, connecting customers with AI and machine learning experts to develop generative AI solutions. These initiatives reflect a broader trend of leveraging partnerships and marketplaces to enhance service offerings and customer support.Host Dave Sobel further discusses the expansion of Nerdio's Manager for MSP platform, which now includes modern work capabilities for managing Microsoft 365 environments. This update aims to streamline operations for MSPs and improve efficiency with a new per-tenant pricing model that is more affordable for businesses of all sizes. The episode also touches on Evergreen's recent acquisitions of PCGIT and Netronom, as well as ConnectWise's efforts to strengthen its cybersecurity offerings in Europe through compliance with the EU's Network Information Security Directive.Finally, the episode delves into the evolving role of CIOs in navigating disruptions such as service outages and data breaches. Jennica McHugh from Accenture emphasizes the need for CIOs to advocate for funding aimed at risk mitigation and to prioritize public reputation during crises. The discussion also includes insights from Vishal V. Paraspath of Resilience, who urges industry leaders to reassess vendor reliability and risk management strategies in light of recent cyber incidents. Overall, the episode provides a comprehensive overview of current trends and challenges in the tech landscape, encouraging listeners to consider their own strategies for growth and compliance in a rapidly changing environment. Four things to know today00:00 Privacy Awareness Soars: Cisco Survey Links Consumer Trust to AI and Data Protection Practices03:13 AWS and Pax8 Launch Programs to Empower Partners in AI and Cloud Commerce Marketplaces05:06 Consolidation and Certification Shape MSP Landscape: Nerdio’s Pricing Innovation, Evergreen’s Growth, and ConnectWise’s EU Compliance07:54 Proactive Risk Management and Compliance Take Center Stage as CIOs Turn Disruptions into Funding Opportunities Supported by: http://blumira.com/radio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The findings of a recent report highlight the challenges faced by C-suite executives regarding aging IT systems amidst a surge in AI adoption. While 90% of executives believe their technology is top-notch, nearly two-thirds acknowledge that outdated infrastructure poses significant issues, with many critical IT systems nearing the end of their life cycle. The report also reveals that although 75% of organizations are investing in AI and machine learning, less than half report a positive return on investment, raising concerns about cyber attack preparedness among executives.The episode also delves into a growing trend of cloud repatriation, as organizations grapple with unexpected costs and performance issues in cloud environments. A recent IDC report indicates that 50% of companies spent more on cloud services than anticipated, prompting some to transition specific workloads back in-house. The case of SaaS company 37Signals, which plans to save $10 million over five years by moving away from cloud services, exemplifies this trend. Sobel emphasizes the importance of differentiating between various levels of AI adoption, noting that many organizations may only be conducting small-scale experiments rather than full-scale implementations.Host Dave Sobel highlights the rising threat of voice-based AI scams, referencing a study from the University of Illinois that demonstrates how OpenAI's ChatGPT-4 can be exploited for financial scams with success rates between 20% to 60%. Additionally, he discusses a new threat campaign where hackers impersonate IT support on Microsoft Teams, urging organizations to implement training programs to raise awareness of evolving social engineering threats. The Cybersecurity and Infrastructure Security Agency (CISA) has also issued warnings about a large-scale spear-phishing campaign targeting federal executives, emphasizing the need for protective measures.Finally, the episode covers significant developments in automation and AI within the managed services sector, particularly at DattoCon, where Kaseya projected that up to 70% of repetitive tasks performed by managed service providers will be automated by 2026. Sobel also discusses Runway's innovative AI tool that customizes outreach to potential clients, reflecting a broader trend of leveraging AI to optimize sales processes. The episode concludes with a discussion on the general availability of Windows Server 2025, which introduces significant advancements and is positioned as a robust solution for on-premises and hybrid cloud deployments. Four things to know today00:00 Kyndryl Report Reveals Struggle with Aging IT as AI Adoption Soars but ROI Falls Short, Fueling Demand for Service Support04:18 Voice-Based AI Scams Rise as Study Shows ChatGPT Vulnerability; New Tactics on Microsoft Teams and Spear Phishing Surge06:20 At DattoCon, Kaseya Emphasizes Automation as Core to MSP Efficiency, Parallel to Runway's AI-Enhanced Sales Tactics08:50 Microsoft Launches Windows Server 2025 with Hybrid Enhancements as KnowBe4 Unveils New Security Training Post-Breach Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The latest economic indicators highlight a steady U.S. GDP growth rate of 2.8% for the third quarter of 2024. This growth is supported by a notable increase in consumer spending, which rose at a 3.7% annualized rate. However, the job market shows signs of stagnation, with only 12,000 new jobs added in October, raising concerns about underlying weaknesses. Despite the unemployment rate remaining steady at 4.1%, the episode emphasizes the challenges faced by small businesses in filling job vacancies, particularly in sectors like construction and transportation.Host Dave Sobel also delves into the tech employment landscape, noting that while the tech unemployment rate held steady at 2.6%, the sector experienced a slight decline in jobs. The report from CompTIA indicates a positive trend in job listings for tech positions, but the overall employment numbers reflect a tightening labor market. The episode highlights the struggles small businesses face in hiring qualified candidates, with many owners reporting unfilled job openings and a decrease in hiring efforts.The episode shifts focus to Intel, which has reported a staggering $16.6 billion loss for the third quarter, marking the largest quarterly loss in its history. This loss is attributed to significant asset depreciation and restructuring charges following substantial layoffs. Sobel discusses the competitive landscape, particularly the challenges Intel faces from rivals like Nvidia and AMD in the AI chip market. In contrast, Reddit has reported its first profitable quarter as a public company, showcasing a significant turnaround and strong investor confidence.Finally, the episode covers the acquisition of CompTIA's certification business by HIG Capital and Thoma Bravo, transitioning it to a for-profit model. This move raises questions about the future of CompTIA's mission to serve the IT industry and the implications for its existing non-profit organization. Sobel encourages listeners to reevaluate their relationships with CompTIA in light of these changes, emphasizing the evolving landscape of certification and training in the tech industry. Three things to know today00:00 US GDP Growth Holds Steady at 2.8%, But Job Market Weakens Amid Small Business Hiring Struggles and Tech Stability05:15 Intel Reports Record $16.6 Billion Loss Amid Layoffs and Depreciation, While Reddit Achieves First Profitable Quarter07:10 H.I.G. Capital and Thoma Bravo to Acquire CompTIA’s Certification Business, Transitioning to For-Profit Model Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel engages in a fascinating discussion with Dr. A. K. Pradeep, a pioneer in the emerging field of neuro-AI. The conversation explores the intersection of neuroscience and generative AI, highlighting how insights from neuroscience can enhance the effectiveness of AI technologies in understanding consumer behavior. Dr. Pradeep emphasizes the importance of integrating these insights into AI algorithms to create more meaningful and persuasive marketing strategies, rather than relying solely on generative AI's creative outputs.Dr. Pradeep explains that traditional generative AI models often lack the depth of understanding required to effectively engage consumers. By incorporating neuroscience principles, businesses can better grasp what motivates consumers and how to craft messages that resonate with them. He likens the integration of neuroscience and generative AI to building with Lego blocks, where each discipline serves as a crucial component in creating a more powerful and effective tool for innovation and marketing.The episode also delves into practical applications of neuro-AI for small and medium-sized businesses. Dr. Pradeep discusses how his company, Sensory.ai, has developed platforms that come pre-equipped with neuroscience insights, allowing businesses to focus on their core operations without the burden of extensive model training. Instead of reinventing the wheel, business owners can provide specific guardrails to guide the AI in generating tailored content that aligns with their brand and target audience.Finally, the conversation touches on the potential for neuro-AI to drive innovation by uncovering non-conscious consumer needs that traditional market research methods often overlook. Dr. Pradeep shares his experience with algorithms that can innovate product ideas based on deep consumer insights, ultimately empowering small businesses to protect their intellectual property through automated provisional patent generation. This episode offers a compelling look at how the fusion of neuroscience and AI can transform marketing and product development, enabling businesses to connect more effectively with their customers. Supported by: https://getthread.com/mspradio/https://www.coreview.com/msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Business of Tech Lounge, host Dave Sobel engages with UK-based journalist Simon Quicke, who brings a wealth of experience covering the IT channel and managed services. The discussion centers around current trends affecting IT services, particularly the impact of artificial intelligence (AI), regulatory changes, and employment dynamics within the industry. Sobel emphasizes the importance of understanding market differences, especially between the UK and the US, as they explore how these trends are shaping the future of IT services.Simon Quicke shares insights into the evolving landscape of AI adoption among managed service providers (MSPs) and IT services. He notes that while there has been significant interest in AI, many organizations are still grappling with how to effectively implement it. The conversation highlights the dual process of customers learning to utilize AI tools and the channel partners embracing these technologies themselves. Quicke points out that the real breakthrough in AI will require a cultural shift, where customers understand its practical applications and benefits.The episode also delves into the current job market for IT providers in the UK, referencing a recent report from CompTIA that indicates a projected growth in tech employment. Quicke discusses the challenges of hiring skilled professionals and the ongoing efforts by MSPs to address the skills gap through apprenticeship programs and reskilling initiatives. He emphasizes the importance of investing in young talent and diversifying the workforce to ensure the industry's future sustainability.Finally, the conversation touches on the regulatory landscape, particularly the influence of EU regulations on the UK market post-Brexit. Quicke explains how these regulations present both challenges and opportunities for MSPs, as they must navigate compliance while also leveraging it to engage customers. The episode concludes with a reflection on the role of the press in the channel, highlighting the shift from merely reporting news to identifying trends and providing valuable insights that help businesses adapt and thrive in a rapidly changing environment.Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft reported a strong fiscal first quarter for 2025, surpassing earnings expectations with a notable 33% growth in Azure revenue, driven by AI services. However, the company is facing cloud capacity constraints and has announced substantial investments to enhance data center capacity, reflecting the booming demand for AI. Despite this growth, Microsoft’s investment in OpenAI is projected to result in significant losses this quarter.Alphabet, the parent company of Google, also reported impressive earnings, with Google Cloud experiencing a 35% growth rate in the third quarter of 2024. CEO Sundar Pichai attributed this acceleration to advancements in AI, which are attracting new customers and increasing usage among existing ones. Meanwhile, Amazon exceeded earnings expectations, with its advertising business and Amazon Web Services showing strong growth. CEO Andy Jassy announced plans for substantial capital expenditures focused on technology infrastructure and generative AI, indicating a continued commitment to innovation in the cloud space.In addition to earnings reports, the episode covers Microsoft’s delayed rollout of its AI-powered Recall feature for Copilot Plus PCs, which has faced multiple setbacks due to security concerns. The feature aims to enhance user privacy and will be available as an opt-in option. Microsoft also announced a new program allowing consumers to purchase extended security updates for Windows 10, highlighting the ongoing relevance of the operating system despite the push for upgrades to Windows 11.The episode concludes with a discussion on the societal implications of AI in media, featuring a Polish radio station that has begun using AI hosts in an experimental format. This move has sparked controversy and a petition against the shift, raising questions about the future of human roles in journalism. Additionally, experts caution about the limitations of generative AI for enterprises, emphasizing the need for human oversight in critical decision-making processes. The episode invites listeners to reflect on the balance between AI hype and real-world implementation, particularly in the context of ongoing technological advancements. Four things to know today 00:00 Cloud Leaders See Strong Earnings as AI Demand Drives High Capital Spending, Fueling Data Center Boom04:41 Microsoft Delays AI-Powered Recall Feature Again, Highlights Privacy Hurdles for Windows Copilot Users07:08 ChatGPT Expands with Real-Time Web Search and Voice Features, Targeting Broader Applications for Small Businesses and Enterprise Users08:37 AI as the New Voice of Media? Polish Radio Station OFF Radio Krakow Tests AI Hosts Amid Public Pushback Supported by: https://msrpadio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A new study that reveals how large language models (LLMs) encode truthfulness internally. The research focused on specific response tokens that determine correctness across various models, indicating that LLMs have a structured way of representing truthfulness. This finding could lead to improved reliability in AI outputs, particularly in critical applications like healthcare, where inaccuracies can have serious consequences.The episode also highlights the release of the Open Source AI definition 1.0 by the Open Source Initiative, which aims to clarify what constitutes open-source AI. This new standard requires AI models to disclose detailed information about their design and training data, addressing concerns about transparency in the AI development space. Sobel emphasizes the importance of this definition for IT leaders and developers, as it provides a framework to assess models for true openness, thereby reducing reputational risks and legal liabilities associated with unverified datasets.In addition to these developments, Sobel covers the launch of AI-powered features by TeamViewer, designed to enhance remote support efficiency for IT teams. The new tools, called Session Insights, automatically summarize sessions and provide analytics, which can significantly improve decision-making and handovers. GitHub also announced updates to its coding assistant, GitHub Copilot, which will soon support new large-language models, enhancing developer choice and functionality. Meanwhile, LinkedIn introduced its AI Hiring Assistant to streamline the recruiting process, allowing recruiters to connect with potential candidates more efficiently.Finally, Sobel discusses Cisco's new 360 Partner Program, which aims to modernize infrastructure and enhance the value partners deliver to customers. The program will focus on skill development and solution-based specialization, reflecting a shift in how partners will operate in the evolving tech landscape. The episode concludes with a call for caution regarding the full automation of processes that rely on AI-generated outputs, stressing the need for review and verification policies to mitigate risks associated with AI inaccuracies. Four things to know today00:00 New Study Finds LLMs Encode Truthfulness Internally, Offering Potential to Reduce Hallucinations in AI Responses02:54 OSI’s Open Source AI Definition 1.0 Sets New Benchmark for Transparency, Targeting ‘Open in Name Only’ Models 04:35 TeamViewer, GitHub, and LinkedIn Launch AI Innovations for IT07:22 Cisco Transitions Partners to Solution-Based Specializations with New Program Supported by: https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

CISA has garnered over 230 voluntary commitments from software manufacturers to adopt safer software development practices as part of the secure-by-design initiative. This initiative aims to address critical vulnerabilities, particularly those arising from memory-unsafe programming languages, which account for 60 to 70 percent of security issues. The agency has also released a document titled "Product Security Bad Practices," inviting public comments to guide vendors on best practices for enhancing software security.The episode also covers Delta Airlines' lawsuit against CrowdStrike, seeking $500 million in damages due to a software update that caused a massive outage affecting millions of customers. Delta claims that CrowdStrike's negligence in testing the update led to significant disruptions, while CrowdStrike argues that Delta's outdated IT infrastructure contributed to the slow recovery. Cybersecurity expert Dr. Elia Kolchenko suggests that proving negligence in court may be challenging for Delta, hinting that an out-of-court settlement could be more advantageous for both parties.Apple has launched its Private Cloud Compute Virtual Research Environment, allowing security researchers to verify the company's privacy and security claims regarding its AI-driven cloud intelligence system. This initiative includes the release of a security guide and source code for select components, reinforcing Apple's commitment to data privacy. The episode highlights how this move could influence vendor decisions as organizations increasingly prioritize privacy and security in their cloud strategies.Lastly, the episode discusses Kaseya's new user security solution, which is priced at $2.79 per user, following its acquisition of SaaS Alerts. This offering aims to help small businesses protect against identity threats and reflects a growing trend among managed service providers (MSPs) to focus on SaaS security. Sobel emphasizes the importance of proactive risk management and the need for MSPs to adapt to the evolving landscape, where cloud vulnerabilities have surpassed ransomware as the top security threat. The insights shared in this episode underscore the critical need for organizations to prioritize security in their software development and operational practices. Four things to know today 00:00 CISA’s Secure-by-Design Initiative Gains Momentum as Delta-CrowdStrike Lawsuit Highlights Risks of Software Update Failures04:21 Security Experts Gain New Access as Apple Releases Private Cloud Compute Environment for AI and Privacy Verification05:54 Kaseya Acquires SaaS Alerts, Launches Affordable User Security Solution for MSPs at $2.79 Per User09:23 MSPs Shift Focus as Cloud Vulnerabilities Surpass Ransomware as Top Security Threat, Channel Mastered Survey Shows Supported by: https://timezest.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A new U.S. AI security framework has been introduced, emphasizing the importance of innovation, compliance, and national defense. The episode highlights a playbook from the International Data Corporation that outlines the role of Chief Artificial Intelligence Officers (CAIOs) in guiding public sector agencies through the integration of AI and machine learning. Key findings from the report reveal that many agencies are prioritizing generative AI projects while facing challenges such as a shortage of in-house expertise.The episode also delves into the prevalence of shadow AI, with a study indicating that half of all employees use non-company-issued AI tools. Despite recognizing the risks associated with these tools, many employees are reluctant to stop using them. The discussion emphasizes the need for organizations to develop and communicate AI governance policies that allow for secure, company-approved tools while educating employees about the implications of unapproved AI use. The potential for turning shadow AI from a risk into an asset is explored, suggesting that formalizing processes can benefit both employees and organizations.In addition to AI governance, the episode covers significant developments in national security related to AI. The Biden administration has released its first national security memorandum focused on AI, aiming to maintain U.S. leadership in AI development while safeguarding human rights. The memorandum outlines provisions for enhancing national AI research resources and increasing cybersecurity collaboration with the private sector. It also introduces a framework for identifying high-risk AI use cases, similar to the European Union's AI Act, and encourages government agencies to accelerate their AI technology deployments.Lastly, the episode addresses the recent Right to Repair exemption granted by the U.S. Copyright Office, which allows for the repair of food service equipment, thereby benefiting independent repair shops and franchise owners. This decision is seen as a pivotal moment for the repair economy, potentially creating specialized roles within the food service sector. The episode concludes with a discussion on the Consumer Financial Protection Bureau's warning regarding the misuse of digital surveillance and AI tools in the workplace, emphasizing the need for compliance and transparency in the use of such technologies. Four things to know today00:00 Public and Private Sectors Grapple with AI Governance: CAIOs Lead the Way, Shadow AI Spurs New Risks04:42 New U.S. AI Security Framework Emphasizes Innovation, Compliance, and National Defense Against Global Competition06:56 Right-to-Repair Exemption for Food Service Equipment Opens Doors for Independent Repairs and Franchise Flexibility08:25 AI and Digital Surveillance in the Workplace Under Scrutiny as CFPB and States Ramp Up Compliance Expectations Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode starts with the significant impact of generative AI on IT spending, which is projected to exceed $5.3 trillion this year. A notable 35% year-over-year increase in infrastructure spending is attributed to investments in AI, with server sales expected to nearly triple from 2023 to 2028. Gartner analyst John-David Lovelock emphasizes the importance of careful navigation of vendor offerings to ensure a strong return on investment as organizations transition from pilot programs to full-scale AI implementations.The episode also highlights key predictions from Gartner regarding the future of AI in organizations. By 2026, it is anticipated that 20% of companies will utilize AI to streamline their structures, potentially reducing middle management roles significantly. Furthermore, the episode discusses the expected rise of anti-digital policies in response to digital addiction, as well as the growing reliance on AI insights by global boards to inform executive decisions.In addition to AI, the episode touches on the challenges faced by CIOs in achieving expected returns on AI investments. Nearly half of CIOs report that AI has not met their ROI expectations, with some organizations miscalculating costs by up to 1,000%. The discussion includes insights from a recent Forrester survey, which reveals that early adopters of Microsoft 365 Copilot are experiencing significant benefits, including increased revenue and improved employee satisfaction. This data reinforces the idea that active measurement and management of digital initiatives are crucial for success.Finally, the episode examines the current state of major players in the tech industry, including Intel and IBM. Analysts predict that Intel may undergo significant changes due to shifts in technology and market demands, while IBM faces stagnation in its consulting business. The episode concludes with a call for IT leaders to adopt grounded assessments of AI's capabilities and costs to avoid financial setbacks, emphasizing the importance of delivering concrete, value-driven AI solutions rather than vague promises of transformation. Four things to know today00:00 Generative AI Demand Drives 35% Surge in Infrastructure Spend, Gartner Warns of Governance Needs Amid Rapid Adoption04:32 Forrester and Gartner Highlight Key to Digital Success: Active Management Drives Higher ROI in Tech Initiatives 06:54 From AI Cost Miscalculations to Intel’s Uncertain Future, Analysts Lay Out IT’s Upcoming Shakeups09:32 Ingram Micro’s IPO and IBM’s Consulting Challenges Reflect New Priorities in Enterprise IT Supported by: https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Eitan Koter, CEO of Vimmi, about the evolving landscape of e-commerce and the rise of shoppable video. Koder emphasizes the necessity for managed services providers and IT services companies to adapt to the changing market by integrating e-commerce solutions that allow customers to purchase directly online. He highlights the growing trend of social commerce, driven by platforms like TikTok, which is reshaping how consumers interact with brands and make purchasing decisions.Koter explains that shoppable videos are designed to facilitate impulse purchases by embedding buy buttons directly within video content. This innovative approach not only enhances the shopping experience but also addresses the challenges businesses face in acquiring new customers amid rising advertising costs. By leveraging social media platforms where consumers spend significant time, brands can effectively showcase their products and drive conversions through engaging video content.The conversation also delves into the application of shoppable videos in the B2B sector. Koter notes that while B2B transactions often involve longer sales cycles, video can play a crucial role in guiding potential buyers through the decision-making process. He points out that many B2B purchases are now happening online, and integrating video content with interactive elements can streamline the buying experience, making it easier for decision-makers to engage with products and services.As the episode concludes, Koter reflects on the generational shifts in purchasing behavior, emphasizing that the current landscape is influenced more by competition and technological advancements than by age demographics. He encourages businesses to embrace authenticity and emotional connections in their marketing strategies, suggesting that a deeper understanding of customer sentiments can lead to more effective engagement. This episode offers valuable insights for businesses looking to navigate the future of e-commerce and enhance their sales strategies through innovative video content.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode delves into the ongoing remote work debate, particularly focusing on Amazon's recent mandate requiring employees to return to the office five days a week starting in 2025. This decision has sparked significant backlash, with a Newsweek study indicating that a majority of remote workers would consider resigning if forced back into the office. The dissatisfaction is echoed in a poll revealing that 91% of Amazon employees are unhappy with the policy, and many express concerns about its impact on work-life balance and flexibility.The episode also highlights the evolving landscape of managed service providers (MSPs) and help desk operations, showcasing new technological advancements. Moovilla's integration with Autotask PSA aims to enhance project management for MSPs, while PIA introduces features to streamline ticket handling. Additionally, Cohesity's new visual data exploration capability addresses the challenges of unstructured data, and Cisco unveils AI-powered innovations for its Webex Contact Center, promising to improve customer satisfaction and operational efficiency.Host Dave Sobel further discusses the surge in email security adoption, particularly the implementation of DMARC (Domain-Based Message Authentication Reporting and Conformance). Despite nearly 6.8 million domains utilizing email sender authentication, many businesses remain hesitant to enforce stricter policies. The episode raises concerns about the effectiveness of email authentication and the slow pace of adoption, particularly in industries like non-profits, where DMARC usage is notably low.Finally, the episode touches on the competitive dynamics in the AI market, particularly the strained partnership between OpenAI and Microsoft amid financial pressures. Sobel reflects on Intel's struggles to keep pace with the booming AI sector, contrasting its market value with that of NVIDIA. The discussion concludes with a sobering look at the challenges faced by law enforcement in combating cybercrime, emphasizing the growing sophistication of cyber gangs and the need for a reevaluation of security strategies in the tech industry. Four things to know today 00:00 Remote Work Debate Intensifies: Amazon Faces Pushback on Office Mandate, While Surveys Highlight Hybrid Work’s Benefits03:49 AI Transformations in Helpdesk and MSP Operations: Cisco, Fixify, and Cohesity Roll Out New Capabilities for Smarter Workflows07:12 Email Security Adoption Surges as DMARC Implementation Increases, Yet Full Enforcement Remains Distant08:56 Will AI Deliver Financial Returns? Examining Profit Challenges in Big Tech’s AI Race Supported by: https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent survey by Appen reveals a drop in both the deployment of AI initiatives and their return on investment. The survey indicates that the mean percentage of AI projects deployed has fallen from 55.5% in 2021 to 47.4% in 2024, with significant ROI dropping from 56.7% to 47.3%. Appen attributes these declines to a lack of high-quality training data, emphasizing the importance of expertly labeled data in enhancing AI model accuracy. Additionally, a Gartner report shows that nearly half of businesses struggle to estimate the value of AI projects, complicating their adoption.The episode also delves into the challenges faced by U.S. federal agencies in adopting AI technologies. A FedScoop report reveals that many agencies cite data management issues and a lack of AI-trained employees as significant obstacles. The Department of Energy has raised concerns about security issues with cloud services, while the Nuclear Regulatory Commission has noted a workforce that is both interested in AI and fearful due to a lack of understanding. Meanwhile, a Capgemini report predicts that generative AI could transform entry-level careers by facilitating 32% of entry-level tasks, although only a small percentage of leaders currently use these tools daily.Host Dave Sobel highlights recent advancements from major players in the AI space, including Stability AI, which has unveiled its Stable Diffusion 3.5 series of image generation models designed to produce more diverse outputs. Anthropic has launched updated AI models that automate tasks for software developers, allowing for complex actions with minimal human input. Microsoft is set to introduce its CoPilot AI agents, which promise significant productivity improvements for businesses. However, experts urge caution regarding the claims of productivity gains, emphasizing the need for clear baseline data to assess the true impact of these tools.Finally, the episode touches on Apple's Vision Pro mixed reality headset, which is facing production cuts and potential discontinuation due to a lack of developer enthusiasm and app availability. With only two apps launched specifically for the device in September, down from 252 in February, Apple is shifting its focus toward a more affordable model expected to launch by late 2025. Sobel concludes that the current trajectory suggests that the Vision Pro may not be the right form factor for spatial computing, indicating a potential dead end for the technology as consumer demand and developer interest remain low.Three things to know today00:00 Declining AI Project Success Points to Need for Better Data and Workforce Training in Both Federal and Corporate Spheres05:21 Stability AI Unveils Image Models, Anthropic Enhances Developer Tools, Microsoft Launches Copilot Agents08:57 With Vision Pro's Future in Doubt, Apple Prepares for Affordable Successor by 2025 Supported by: https://www.coreview.com/msphttp://blumira.com/radio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A survey by Kaseya reveals that human behavior remains the primary challenge for IT professionals, with 89% citing insufficient training and poor user habits as significant issues. Phishing continues to be the top threat, affecting 58% of businesses, while the adoption of cyber insurance has surged from 27% in 2023 to 61% in 2024, indicating a growing awareness of cyber threats. As IT budgets stabilize, organizations are prioritizing investments in cloud security and security awareness training.Host Dave Sobel also addresses the impending rush for Cybersecurity Maturity Model Certification (CMMC) compliance, with 76,000 companies needing evaluations and only 50 to 60 assessors available. This situation presents a significant opportunity for compliance preparation services, such as gap assessments and remediation plans. The episode emphasizes that while compliance does not guarantee immunity from cyber incidents, it enhances protection against them. The anticipated release of a second rule to operationalize CMMC by early 2025 suggests that organizations must remain vigilant and adaptable to evolving requirements.The discussion further explores the rising issue of shadow IT, particularly in light of the increasing use of SaaS applications, which have doubled per employee since 2019. Traditional security measures are proving inadequate as employees utilize unauthorized tools without IT oversight, leading to heightened risks of data leakage. The episode highlights the need for robust credential management and modernized security strategies to address these challenges, especially as generative AI tools change the way employees work.Finally, Sobel touches on significant trends in energy innovations among major tech companies, including Google and Amazon Web Services, as they invest in nuclear power to meet the growing energy demands of their data centers. These initiatives reflect a broader trend towards securing reliable and sustainable energy sources, particularly in the context of the increasing energy consumption driven by generative AI. The episode concludes by emphasizing the importance of monitoring how these investments will become profitable, as the tech giants navigate the balance between sustainability and financial viability.Four things to know today 00:00 From Ransomware Defense to Sustainable IT: How IT Pros Are Addressing Evolving Cybersecurity Threats in 202406:29 CMMC Compliance Rush Looms with Limited Assessors and 76,000 Companies in Need of Evaluation07:55 Gartner Warns of Rising Shadow IT as SaaS Use Per Employee Doubles Since 201909:18 Cybersecurity, Data Protection, and Energy Innovations: Cynomi, Sherweb, Pax8, Google, and AWS Lead Industry Shifts Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent Salesforce survey reveals that while 84% of CIOs view AI as a game-changer, only 11% have fully implemented AI systems. The survey highlights a significant gap between the recognition of AI's potential and the reality of its adoption, with CIOs allocating four times more of their budgets to data initiatives than to AI projects. This prioritization underscores the importance of data security and infrastructure as foundational elements for successful AI integration.Further insights from a report by MIT Technology Review Insights, in partnership with Snowflake, indicate that 78% of businesses struggle to capitalize on AI due to inadequate data foundations. The report reveals that 95% of organizations face challenges in implementing AI, and only 22% of business leaders feel prepared to engage with AI technologies. Despite the desire to enhance efficiency through generative AI, many organizations grapple with issues related to data governance and quality. Baris Gutlikin from Snowflake emphasizes that a robust data foundation is crucial for unlocking AI's potential and driving innovation in the market.The episode also touches on the evolving landscape of consumer protection, particularly with the Federal Trade Commission's (FTC) revisions to its Negative Option Rule. These changes aim to enhance transparency in subscription services by requiring clear disclosure of terms and easy cancellation methods. The rule applies to various marketing practices, including automatic renewals and free trial offers, emphasizing the need for businesses to comply with new regulations to avoid penalties. Additionally, the FTC is investigating Deering Company's repair policies, which may infringe on customers' rights, highlighting ongoing concerns about consumer rights in the marketplace.Finally, Sobel highlights recent advancements in AI technology from major players like IBM, NVIDIA, and Intel, who are rolling out new models and tools aimed at enhancing enterprise capabilities. IBM's third-generation Granite models and NVIDIA's Lama 3.1 Neomatron 70B Instruct are designed to improve operations across various sectors, while Intel's AI PC SMB App Pack aims to empower small and medium-sized businesses. The episode underscores the importance of integrating AI into enterprise workflows and security, presenting a strong case for organizations to focus on practical, deployable solutions that leverage AI innovation. Three things to know today 00:00 CIOs See AI as Transformative, But Data Infrastructure Takes Priority in Budget Allocation04:39 FTC's Revised Subscription Rule Targets Transparency, Impacting MSPs and Service Providers with New Cancellation Requirements08:18 IBM Granite, Nvidia, and Intel Roll Out Advanced AI Models and Tools, Focusing on Enterprise and SMB Markets Supported by: https://getthread.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses the current state of the U.S. economy, highlighting a 0.4% increase in retail sales for September, which counters fears of an economic slowdown. Notably, sectors such as clothing, restaurants, and pet stores saw significant spending increases, while furniture and electronics experienced declines. Sobel also references Kindrall's 2024 readiness report, revealing a disconnect between executives' confidence in their IT infrastructure and its actual preparedness for future challenges, with a significant portion nearing the end of its life cycle.The episode delves into the growing adoption of artificial intelligence (AI) among small businesses, with 40% utilizing AI tools in 2024, up from 23% in 2023. The primary applications include marketing and customer communication, reflecting a broader trend of businesses leveraging AI for data-driven strategies. Sobel notes that the AI market is valued at approximately $9 trillion, with predictions indicating a shift towards no-code applications and advancements in robotic process automation. The discussion emphasizes the importance of AI in enhancing operational efficiency and decision-making.Sobel highlights the evolving landscape for managed service providers (MSPs), particularly how mid-sized MSPs are leveraging generative AI tools to carve out niche markets. He points out that while larger MSPs focus on massive enterprise contracts, smaller players can thrive by specializing in specific verticals like healthcare and finance. The episode also touches on a CDW survey revealing that while organizations feel capable of managing their cloud environments, challenges such as a lack of governance and cloud skills persist, indicating a steady demand for cloud expertise.The episode concludes with a look at recent product launches and updates from major tech companies. Microsoft has introduced AI agents for its Dynamics 365 platform, aimed at automating tasks and improving efficiency, while OpenAI has launched a desktop application for ChatGPT, enhancing user accessibility. Additionally, PAX 8 has expanded its security program for MSPs, and Apple has introduced Business Connect to help organizations manage their identity across its platforms. Sobel emphasizes the need for expertise in AI deployment and the importance of specialization for service providers navigating these trends. Five things to know today 00:00 Amid Retail Strength and AI Growth, IT Leaders Face Infrastructure Gaps and Cloud Expertise Shortages06:51 Microsoft’s Dynamics 365 AI Agents and OpenAI’s ChatGPT Desktop App Launched08:49 Evo Security Launches Evo 2.0, Pax8 Expands Security Program and Marketplace 10:48 Apple Introduces Business Connect to Strengthen Brand Trust with Verified Business Caller ID in 202511:51 New $25M Founders Fund from Top Down Ventures Backs Promising SaaS Players in the MSP Sector Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Business of Tech, host Dave Sobel engages in a deep conversation with Avi Perez, co-founder and CTO of Pyramid Analytics, who brings over 16 years of experience in the field of artificial intelligence and business intelligence. The discussion begins with a historical perspective on the evolution of AI, particularly in the realm of business intelligence, highlighting how AI has been a central component of BI for many years, long before the recent surge in popularity due to tools like ChatGPT. Avi emphasizes that AI encompasses a broad range of functionalities designed to assist users in navigating complex software, and he distinguishes between AI, data science, and machine learning.As the conversation progresses, Avi addresses the current landscape of AI in business intelligence, particularly the integration of large language models (LLMs) and their transformative potential. He notes that while LLMs have significantly enhanced natural language querying capabilities, the real challenge lies in bridging the gap between these advanced technologies and their practical application in business contexts. Avi argues that the responsibility for this integration falls on software vendors and service providers, who must ensure that quality data is fed into these systems to avoid the pitfalls of "garbage in, garbage out."Avi further elaborates on the emerging role of service providers in the context of vectorization, a process that combines public and proprietary data to enhance the functionality of LLMs. He explains that vectorization allows organizations to query their unique datasets without compromising data security or performance. This process requires skilled professionals who can effectively manage and optimize the data, ensuring that it is structured and semantically rich enough to yield meaningful insights when queried through LLMs.The episode concludes with a discussion on the future of data governance and the critical role service providers will play in helping organizations navigate the complexities of data quality and management. Avi highlights the need for a thoughtful approach to data structuring and the importance of understanding business use cases to optimize the vectorization process. This evolving landscape presents a significant opportunity for service providers to deliver value by facilitating the integration of advanced AI technologies into business intelligence frameworks, ultimately enabling organizations to make more informed decisions.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel engages in a thought-provoking conversation with Steven Cook, the owner of Strategic IT Services, a managed service provider (MSP) specializing in cybersecurity. Steven shares insights into the diverse range of services his organization offers, from general technical support to cybersecurity and disaster recovery. With a focus on co-managed IT, Steven explains how his company assists businesses of varying sizes, from solopreneurs to larger organizations in regulated sectors like finance and energy.The discussion delves into the impact of regulations on customer needs, particularly in the energy sector, where recent political changes have significantly affected income streams. Steven highlights the challenges faced by small businesses in maintaining IT services, often opting for minimal or no support, which raises concerns about cybersecurity risks. He emphasizes the importance of having a baseline level of security measures in place, such as endpoint detection and response, to protect sensitive information and maintain operational continuity.As the conversation progresses, the topic shifts to the evolving landscape of cybersecurity regulations, including the rollout of CMMC 2.0 and the implications of FedRAMP certification for software vendors. Steven expresses his expectation that demand for compliance with these standards will increase, particularly as more MSPs and MSSPs serve defense-related industries. He notes that while some vendors have yet to prioritize FedRAMP certification, there is a growing need for businesses to adopt security measures that meet regulatory requirements.Finally, Steven shares his perspective on the liability of software providers in the context of cybersecurity incidents. He argues that while vendors like CrowdStrike bear some responsibility for their products, the onus also falls on businesses and IT implementers to follow best practices in deploying technology. This includes implementing phased rollouts and testing updates in controlled environments. The episode concludes with a call for clearer regulations and standards to protect businesses and their customers from the increasing threat of cyberattacks.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent MIT report revealing that 78% of businesses face challenges in AI adoption due to weak data foundations. Despite high aspirations for AI, such as enhancing efficiency and fostering innovation, only a small percentage of business leaders feel adequately prepared to engage with AI technologies. The report highlights that data governance and quality are significant obstacles, emphasizing the need for organizations to address underlying data issues before embarking on AI projects.The episode also covers the FIDO Alliance's announcement at the Authenticate conference regarding the Credential Exchange Protocol (CXP), which aims to make passkeys portable across different digital ecosystems. This initiative, supported by major tech companies like Apple, Google, and Microsoft, seeks to standardize secure transfer processes for passkeys, reducing concerns over vendor lock-in. The growing acceptance of passwordless technology is underscored by Amazon's report of over 175 million customers activating passkeys, indicating a shift towards more secure digital practices.Host Dave Sobel contrasts the approaches of OpenAI and Anthropic in the realm of AI development. OpenAI's new O1 model family focuses on structured prompt generation for efficiency and accuracy, while Anthropic emphasizes a more conversational and engaging AI experience. This divergence in methodologies reflects the differing priorities of the two companies, with OpenAI aiming for structured outputs and Anthropic fostering a personable interaction style. Additionally, a study by Apple researchers reveals limitations in mathematical reasoning within large language models, stressing the importance of human oversight in decision-making processes.Finally, the episode highlights the need for organizations to modernize their cybersecurity strategies by adopting an identity-centric zero trust model. As hybrid work environments and AI technologies challenge traditional security practices, a zero-trust approach ensures that all access requests are verified, protecting sensitive resources from unauthorized access. Sobel also discusses the importance of fostering AI experimentation within organizations to bridge the gap between individual productivity gains and overall performance, encouraging a cultural shift towards embracing AI as an integral part of business strategy. Four things to know today00:00 78% of Businesses Struggle with AI Adoption Due to Weak Data Foundations, Says MIT Report02:12 FIDO Alliance Unveils New Protocol to Make Passkeys Portable Across Platforms03:56 OpenAI’s Structured AI vs. Anthropic’s Conversational AI: What It Means for Business Efficiency06:23 Why AI Experimentation and Zero-Trust Security Are the Future of Organizational Strategy Supported by: https://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent Accenture survey indicates that nearly two-thirds of businesses are planning to increase their investments in AI and automation over the next two years, driven by positive outcomes from existing initiatives. However, challenges such as data readiness, infrastructure, and skill shortages threaten to hinder successful AI adoption. Gartner's prediction that one-third of generative AI projects may be abandoned by 2025 due to rising costs and unclear business value adds to the urgency for organizations to address these gaps.The episode also highlights the growing concerns surrounding cybersecurity, particularly in the UK, where the National Cyber Security Centre (NCSC) has issued updated guidelines for multi-factor authentication (MFA) in response to rising cyber threats. With ransomware attacks reaching unprecedented levels, the Information Commissioner's Office (ICO) is investigating fewer incidents than ever, raising alarms about the effectiveness of regulatory oversight. The discussion emphasizes the importance of implementing strong security measures, such as MFA, to protect organizations from increasing cyber risks.Host Dave Sobel further explores initiatives aimed at bridging the skills gap in AI and cybersecurity. TD Cinex has launched the Destination AI Practice Accelerator to help partners enhance their AI-driven go-to-market strategies, while Breach Secure Now has introduced an AI Readiness Innovation Assessment to support small and medium-sized businesses in integrating AI into their operations. These programs reflect a growing recognition of the need for tailored support and training to empower businesses in leveraging AI effectively.Finally, the episode touches on the evolving landscape of marketplace-driven sales, as highlighted by Pax8's recent partner conference. With a significant number of European partners anticipating increased marketplace use, the need for service providers to adapt to new sales and procurement models is more critical than ever. As the industry continues to evolve, those who can navigate the complexities of AI, cybersecurity, and marketplace dynamics will be well-positioned Four things to know today00:00 AI Growth Fueled by High Expectations, but Gartner Predicts One-Third of Projects May Be Abandoned by 202505:15 UK Faces Rising Cyber Threats: NCSC Urges Stronger MFA Use, ICO Investigations Hit Record Lows07:36 TD SYNNEX and BSN Help Channel Partners and SMBs Overcome AI Skills Gaps with Tailored Programs10:20 Pax8 Unveils Voyager Alliance Program to Meet Diverse MSP Growth Needs, Emphasizes Marketplace-Driven Sales Supported by: https://www.coreview.com/msphttps://www.huntress.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent GoDaddy survey reveals that inflation, taxes, and housing costs are top of mind, with 93% of respondents prioritizing wage and cost inflation. The survey also indicates a shift in voting behavior among small business owners, with many anticipating a significant impact from the elections on their future. Despite economic uncertainties, a majority of small business owners remain optimistic about growth in the coming year.Host Dave Sobel highlights the economic landscape, noting the potential distortions in job market metrics due to recent events such as Hurricanes Helene and Milton, as well as the ongoing Boeing strike. Goldman Sachs estimates that these factors could lead to a reduction in job growth, complicating assessments of the job market. RSM's chief economist predicts that October's job figures may show flat or negative growth, drawing parallels to the data fog created by Hurricane Katrina in 2005. This uncertainty underscores the challenges small businesses face in navigating the current economic climate.The episode also delves into the evolving landscape of technology investments, particularly in AI and cybersecurity. A report from TD Cinex reveals that channel partners are increasingly prioritizing AI-driven solutions, with nearly half planning to offer these technologies within the next two years. Despite facing challenges such as increased competition, the IT market is projected to see a 6.2% increase in spending in 2024. Sobel emphasizes the importance of balancing innovation with core technologies, as cybersecurity remains a top priority for partners.Finally, the Department of Defense's release of the final rule for its Cybersecurity Maturity Model Certification (CMMC) program marks a significant development for defense contractors. The new certification process aims to enhance the security of controlled but unclassified information, replacing the previous self-certification method. Sobel stresses the importance of data management for service providers, as compliance with CMMC requirements will create new opportunities for cybersecurity firms and compliance specialists. As contractors seek assistance in aligning their systems with NIST standards, managed service providers can play a crucial role in offering consulting and remediation services.Three things to know today 00:00 Inflation, Taxes, and Housing Costs Dominate Concerns for Small Business Owners Ahead of Election Day05:55 TD SYNNEX Report: Channel Partners Shift Focus to AI and GenAI Investments Amid IT Spending Growth08:32 Defense Department Releases Final CMMC Rule, Paving the Way for New Contractor Cybersecurity Requirements Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel sits down with Collin Graves, CEO of North Labs, to delve into the critical realm of data governance and analytics. Northlabs has positioned itself as a data operations partner, akin to a data Managed Service Provider (MSP), helping organizations design, implement, and operate their data capabilities. Collin explains that their approach encompasses a wide range of data projects, including internal and customer-facing analytics, Internet of Things (IoT) solutions, automation, and machine learning, all aimed at accelerating an organization's data capabilities through a structured methodology.Collin outlines the three primary phases of Northlabs' project lifecycle: implement, operate, and innovate. The implementation phase focuses on assessing the current state of an organization’s data and identifying the initial business problems to solve. Collin emphasizes the importance of starting with a minimalist data infrastructure to build a solid foundation, akin to pouring concrete for a house. The second phase, operate, involves aligning people and processes with technology to ensure that teams are comfortable using data in their decision-making. Finally, the innovate phase allows organizations to explore advanced analytics capabilities, such as machine learning, once the foundational elements are in place.A significant aspect of their discussion revolves around data governance, which Collin identifies as a crucial component of building trust in data systems. He highlights that many organizations overlook this area, often skipping it in favor of more immediate solutions. Collin stresses that effective data governance is not just about ensuring data quality at a single point in time but about creating mechanisms that maintain data integrity over the long term. Without this trust, organizations risk reverting to outdated methods, such as relying on cumbersome Excel spreadsheets, which undermines the entire data initiative.As the conversation shifts towards the role of artificial intelligence (AI) in data analytics, Collin agrees with Dave's premise that solid data groundwork is essential for successful AI implementation. He likens the current AI landscape to the early days of cloud adoption, where organizations rushed to adopt new technologies without a solid foundation. Collin believes that organizations must focus on building a robust data infrastructure before fully leveraging AI capabilities. He also discusses the potential of generative AI to transform reporting and analytics, enabling users to query data in natural language and receive actionable insights without needing to become BI experts. This evolution in data interaction represents a significant opportunity for organizations to enhance their decision-making processes.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Business of Tech Lounge, host Dave Sobel engages in a thought-provoking discussion with technology writer Paris Marx, who brings a critical perspective on the hidden costs associated with business-to-business technology, particularly focusing on hyperscale data centers and the implications of artificial intelligence (AI). The conversation begins with an exploration of the environmental and economic impacts of these massive data centers, which have become essential for cloud computing. Marx highlights the significant resources required to operate these facilities, including energy and water, and raises concerns about the monopolistic power that major tech companies wield over the economy.As Sobel and Marx delve deeper, they discuss the balance between the convenience offered by cloud services and the broader societal implications of relying on a few dominant players in the tech industry. Marx emphasizes that while cloud computing has enabled small businesses to thrive, it has also led to increased energy demands and environmental challenges, particularly in regions already facing resource constraints. The conversation touches on the need for regulatory frameworks that can address these issues without stifling innovation or economic opportunity.The discussion shifts to the role of AI in this landscape, with Marx pointing out the "dirty secret" of AI: the necessity for substantial investments in data management and governance to ensure effective implementation. Sobel and Marx agree that rather than replacing jobs, AI should be viewed as a tool for augmenting human capabilities. They express skepticism about the narrative that AI will lead to widespread job loss, instead suggesting that it may transform the nature of work and the skills required.In concluding the episode, Sobel and Marx reflect on the importance of holding large tech companies accountable while recognizing the complexities of regulation. They discuss the historical context of Microsoft’s antitrust scrutiny and how it contrasts with the current lack of oversight for other tech giants. The episode wraps up with a call for a more equitable playing field in the tech industry, advocating for regulations that protect smaller businesses and ensure that the benefits of technological advancements are shared more broadly across society. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Analysts from Jeffreies predict that true AI integration in smartphones, particularly with the iPhone 16, is still two to three years away, leading to a downgrade in Apple's stock rating. Despite some optimism for future AI capabilities, the episode emphasizes the need for human involvement in AI applications, especially in cybersecurity, as noted by CISA's chief AI officer, Lisa Einstein.The conversation shifts to the healthcare sector, where host Dave Sobel shares alarming statistics about the administrative burdens faced by healthcare providers. With 41% of providers spending over four hours daily on administrative tasks and 68% struggling with fax management, the episode underscores the significant gap between AI's promise and its practical application in improving healthcare delivery. Sobel argues that IT service providers have a crucial role in helping clients navigate this transition, particularly in customizing AI solutions and managing cultural shifts.Sobel also covers recent advancements in AI technology, including Zoom's AI Companion 2.0 and its integration with ServiceNow to enhance meeting productivity. The episode highlights Fairfax County, Virginia's initiative to implement an AI system for managing non-emergency 911 calls, showcasing a scalable model for AI deployment in public services. Despite the potential benefits, Sobel notes that government agencies are lagging in generative AI adoption, with many expressing concerns about cultural resistance and compatibility with legacy systems.Finally, the episode delves into Microsoft's challenges in the AI space, particularly with its Copilot initiatives, which have not met enterprise needs. Sobel discusses the projected spending on AI and the importance of a robust infrastructure to support it. He concludes by emphasizing that AI is not a one-size-fits-all solution, and customers require strategic, tailored advice to maximize their investments. The episode serves as a reminder of the ongoing evolution of AI and the opportunities it presents for IT service providers.Three things to know today 00:00 Slow AI Growth in Smartphones, Healthcare, and Jobs: Bridging the Gap Between Promise and Practicality03:55 AI Expands Across Sectors: Zoom and ServiceNow Integrate GenAI, While Public Sector Embraces AI Solutions for Efficiency07:28 Microsoft's AI Leadership and Enterprise Struggles Highlight Gaps as AI Market Booms for IT Providers Supported by: www.mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Marriott was issued a hefty $52 million fine following major data breaches that compromised the personal information of over 344 million customers. The Federal Trade Commission (FTC) settlement mandates that Marriott enhance its security measures, including implementing multi-factor authentication and allowing customers to request data deletion. Host Dave Sobel emphasizes the long-term implications of such breaches, particularly for small and medium-sized businesses (SMBs) that may not have the financial resilience to recover from operational damage.The episode also highlights the growing concerns surrounding iPhone mirroring at work, which can inadvertently expose personal app lists to employers, raising privacy risks. Experts warn that organizations should inform employees to avoid using this feature until Apple addresses the issue. Additionally, Microsoft has issued warnings about increasing cyberattack campaigns that exploit legitimate file hosting services, using phishing tactics to compromise user credentials. Sobel underscores the importance of proactive security strategies to mitigate these risks.Sobel further explores the evolving landscape of artificial intelligence and its implications for cybersecurity. OpenAI's report reveals a rise in AI-generated misinformation, particularly in the context of elections, raising alarms about the potential for disruption. Dr. Sheetwa Singh expresses concerns about OpenAI's new reasoning model, Strawberry, which could facilitate deception and manipulation. The episode stresses the need for robust regulatory frameworks to ensure the ethical use of AI technologies and protect against emerging threats.Finally, Sobel discusses recent updates from major tech companies, including enhancements to Microsoft's OneDrive, LinkedIn's user agreement changes regarding AI-generated content, and Atlassian's integration of its Jira software. These developments reflect a broader trend of incorporating AI into various platforms, prompting service providers to help clients navigate the associated risks and limitations. The episode concludes with a reminder that cybersecurity is not solely about technology but also requires human expertise to effectively respond to complex threats. Three things to know today00:00 Marriott Fined $52M After Major Data Breaches: A Warning to SMBs on Cyber Preparedness04:10 Experts Warn: iPhone Mirroring, AI-Generated Misinformation, and Phishing Attacks Demand New Security Policies07:18 Microsoft OneDrive Enhancements, LinkedIn Policy Overhaul, and Atlassian's Jira Revamp Supported by: https://www.coreview.com/msphttps://www.huntress.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

T-Mobile and Starlink have launched a satellite texting service that will allow emergency alerts and basic texting for T-Mobile subscribers, even if they lose network connectivity. This initiative is part of a broader response to the hurricane, with over 10,000 Starlink kits being delivered to assist those affected. Sobel also highlights the growing coordination among managed service providers (MSPs) and IT service providers on platforms like Reddit to offer support during this crisis.The episode delves into the evolving landscape of IT services, with a survey revealing that 80% of IT workers believe the help desk model will undergo significant changes by 2027, largely due to advancements in AI and automation. While there is excitement about these technologies, many workers express concerns about job security. Sobel emphasizes the need for IT staff to adapt by upskilling in areas such as employee experience and generative AI, as the future of help desks may shift towards experience desks that focus on enhancing user interactions.Sobel also discusses Anthropic's new Batch AI API, which allows businesses to process queries asynchronously at a reduced cost, making advanced AI models more accessible to mid-sized companies. This development could transform how businesses approach data analysis, although it raises concerns about the potential trade-off between cost savings and real-time processing capabilities. Additionally, OpenAI is diversifying its data center partnerships, moving away from Microsoft due to supply chain frustrations, which could have ripple effects across the AI ecosystem.Finally, the episode addresses the challenges faced by Chief Information Security Officers (CISOs) regarding the use of generative AI tools by employees, which can expose sensitive company data. Despite governance policies, many organizations struggle to enforce them effectively. Sobel advocates for ongoing education about the risks associated with external AI tools and suggests that creating controlled environments for AI experimentation can help balance innovation with security. This approach allows companies to harness the productivity benefits of AI while mitigating the risks of data breaches.Four things to know today 00:00 T-Mobile and Starlink Launch Satellite Texting Service in Florida as Hurricane Milton Approaches04:08 80% of IT Workers Predict Helpdesk Model Obsolescence by 2027, Driven by AI and Automation06:45 Anthropic’s Batch AI API Could Revolutionize Data Analysis for Mid-Sized Businesses, Offering 50% Cost Savings08:45 Controlled AI Environments Emerge as Key to Safe AI Use Amid Data Security Concerns Supported by: https://getthread.com/mspradio/https://timezest.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The National Institute of Standards and Technology (NIST) facces ongoing challenges regarding its backlog of security vulnerability reports. Despite some progress, NIST missed its September 30th deadline to restore processing speeds to pre-February levels, leaving over 17,000 Common Vulnerabilities and Exposures (CVEs) unprocessed. This backlog poses significant risks to organizations, as they may remain unaware of vulnerabilities that are actively being exploited. The episode highlights the importance of effective risk management in cybersecurity and encourages organizations to pressure vendors to participate in disclosure programs.The episode also delves into the rising concerns surrounding cloud security threats, which have become the top worry for executives, according to a recent PwC report. The report identifies hack and leak operations, third-party breaches, and ransomware as leading threats, with organizations feeling least prepared to address cloud attacks. Additionally, Microsoft has informed customers about a software bug that affected log data collection for key security products, emphasizing the need for robust security measures and incident response planning.Host Dave Sobel shifts focus to the impact of Broadcom's acquisition of VMware, which has led many users to explore alternatives like OpenStack. The latest version of OpenStack, codenamed Dalmatian, is experiencing a resurgence as former VMware users migrate to its platform, benefiting from improved tools and a stable ecosystem. Meanwhile, Microsoft has announced a 10% price increase for its System Center management tool set for 2025, raising questions about potential challenges for the product in the competitive landscape.Finally, the episode addresses the stagnation in IT leadership diversity, revealing concerning statistics from a recent survey. The data shows that 89.6% of IT leaders are white and 79% are male, with minimal changes from previous quarters. The Society for Human Resource Management's recent decision to remove equity from its diversity, equity, and inclusion strategy has sparked controversy, as critics argue it undermines commitments to fostering a diverse workplace. Sobel emphasizes the importance of gender diversity in IT, citing research that indicates diverse teams outperform homogeneous ones, ultimately enhancing business efficiency and customer satisfaction.Four things to know today00:00 NIST Faces Vulnerability Report Backlog as Cloud Threats Dominate Cybersecurity Concerns04:02 VMware Users Flock to OpenStack Amid Acquisition Uncertainty, While Microsoft Ups System Center Pricing for 2025 05:36 Apple Addresses macOS Sequoia Cybersecurity Bugs Ahead of Major AI Launch with iOS 18.106:38 IT Leadership Diversity Stagnates as DEI Efforts Face Scrutiny Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The latest trends in the U.S. labor market highlight a resilient job landscape despite challenges faced by small and medium-sized businesses (SMBs). The September jobs report revealed that employers added 254,000 jobs, lowering the unemployment rate to 4.1%. However, SMBs are struggling to fill positions, with 34% of owners unable to find qualified applicants, leading to a decrease in hiring attempts. This situation suggests that SMBs may increasingly rely on technology solutions to maintain operations.The episode also delves into the surge in data center spending, which has increased by 30% year-over-year as enterprises balance their AI growth with cloud and on-premises strategies. The demand for AI-optimized servers is driving significant capital expenditures, with infrastructure investments expected to exceed $400 billion in 2024. Sobel emphasizes the importance of IT service providers in this evolving landscape, as companies seek to modernize their infrastructure while navigating the complexities of cloud migration and hybrid strategies.Additionally, Sobel highlights a notable shift in ownership dynamics as baby boomers sell their businesses, creating a $10 trillion opportunity for millennials looking to acquire established companies. Many millennials are interested in modernizing and digitizing these businesses to compete in a tech-driven economy. This trend presents a significant opportunity for IT service providers to offer services that facilitate digital transformation and operational efficiency for newly acquired businesses.Finally, the episode underscores the importance of aligning IT offerings with the current economic climate, where SMBs may tighten budgets and focus on essential expenditures. Sobel encourages IT service providers to position themselves as strategic partners, offering solutions that enhance efficiency and provide clear paths to return on investment. As the labor market evolves and technology becomes increasingly integral to business operations, the role of IT service providers will be crucial in supporting SMBs and enterprises alike.Three things to know today 00:00 U.S. Labor Market Resilient, But SMBs Face Hiring Challenges05:23 Data Center Spending Surges 30% as Enterprises Balance AI Growth with Cloud and On-Prem Strategies08:33 As Boomers Sell, Millennials Acquire: IT Service Providers Can Capitalize on the Coming Ownership Shift Supported by: https://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel welcomes Craig Petronella, founder of Petronella Technology Group, to discuss the evolving landscape of technology compliance and cybersecurity. With a focus on the Cybersecurity Maturity Model Certification (CMMC), Craig highlights its significance for defense industrial base contractors and its potential to streamline compliance across various industries. He emphasizes that while regulations like HIPAA and FTC compliance exist, they often lack a consistent framework, leading to confusion and non-compliance among businesses.Craig shares his insights on the current state of compliance, noting that many organizations, including those in healthcare, are not adequately meeting regulatory standards. He points out that the CMMC introduces a more rigorous approach, requiring third-party validation for compliance, which could help address the shortcomings of existing frameworks. This shift towards a proof-based model aims to ensure that businesses cannot simply check boxes to claim compliance but must provide evidence of their adherence to security controls.The conversation also delves into the challenges of enforcement and accountability in compliance. Craig argues that without significant consequences for non-compliance, such as losing the ability to operate in certain sectors, many organizations will continue to neglect their security responsibilities. He draws parallels to the driving test analogy, suggesting that just as individuals must demonstrate their driving skills to obtain a license, businesses should be held to similar standards in cybersecurity.Finally, Craig discusses the role of cybersecurity insurance in driving compliance. He explains how insurance companies are increasingly requiring businesses to implement basic security measures, such as multi-factor authentication, to qualify for coverage. This trend reflects a broader movement towards a "don't trust, verify" model, where organizations must take proactive steps to secure their systems. The episode concludes with Craig advocating for a future where AI and third-party validation play crucial roles in ensuring software security and compliance across industries. Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave welcomes Carolyn April, Vice President of Industry Analysis at CompTIA, for an insightful discussion on the current state of the IT service provider channel. They delve into the evolving dynamics between managed service providers (MSPs) and vendors, highlighting a surprising statistic from CompTIA's latest report: 36% of MSPs express distrust in vendors potentially bypassing them to reach customers directly. This skepticism is compounded by a trend of IT providers enrolling in fewer vendor programs, suggesting a shift in how MSPs view their relationships with vendors.Carolyn explains that the overwhelming number of vendors available today has led many MSPs to reassess their partnerships. Instead of spreading themselves thin across numerous vendor programs, many are opting to focus on a select few that align closely with their business goals. This strategic narrowing allows them to maximize their return on investment and foster deeper, more productive relationships with their chosen vendors. The conversation also touches on the role of distributors, who are increasingly positioning themselves as marketplaces, providing MSPs with aggregated solutions while reducing the need for formal vendor program enrollments.As the discussion progresses, the topic of data services emerges as a significant area of growth within the channel. Carolyn notes that while the term "data services" can encompass a variety of offerings—from database management to data protection and AI model development—there is a growing recognition of the importance of data governance. This is particularly relevant as businesses look to leverage AI technologies effectively. The episode emphasizes that MSPs have a unique opportunity to position themselves as experts in data strategy, helping clients navigate the complexities of data management and AI implementation.Finally, the conversation shifts to the potential for tech fatigue among business owners, who may be growing weary of constantly investing in new technologies without seeing proportional returns. Carolyn and Dave discuss how this fatigue could impact the adoption of emerging technologies like AI, as businesses weigh the risks and benefits of new investments. They conclude by exploring the future of the MSP business model, particularly in light of increasing regulatory scrutiny and the need for accountability within the industry. This episode provides valuable insights into the challenges and opportunities facing the IT service provider channel as it adapts to a rapidly changing technological landscape.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Kyndryl's new services aimed at facilitating the adoption of Microsoft's CoPilot within enterprises, emphasizing the importance of tailoring AI solutions to meet specific business needs. With a focus on enhancing data integrity and continuous optimization, Kyndryl's offerings, including a Co-Pilot Value Discovery Workshop, aim to help organizations effectively implement AI technologies to drive meaningful business outcomes.Sobel also covers Google's recent launch of Gemini 1.5 Flash 8B, a production-ready AI model that boasts significant improvements in cost, speed, and efficiency. This model is designed to support high-volume tasks, making it an attractive option for developers. Additionally, OpenAI has introduced a new feature called Canvas for ChatGPT, which enhances collaboration for coding and writing projects by allowing users to work alongside the AI without losing context. These advancements signal a shift in the AI landscape towards creating tangible business value through effective technology integration.The episode further explores the evolving role of CIOs in managing the risks associated with generative AI, as highlighted by Discover Financial Services' implementation of the NIST risk framework. Sobel notes that as organizations navigate the complexities of AI, there is a growing urgency to establish responsible practices for its integration. He also discusses the transformation within the professional services sector, where firms are increasingly adopting data-driven approaches and leveraging AI to enhance efficiency and client engagement.Finally, Sobel addresses the potential pitfalls of new technologies, including the risks associated with smart glasses and the overwhelming proliferation of apps in daily life. He raises concerns about user fatigue and privacy issues, suggesting that the future of technology should focus on creating better user experiences and more transparent systems. The episode concludes with a reminder of the importance of balancing innovation with ethical considerations, as businesses strive to thrive in an increasingly AI-driven landscape.Three things to know today 00:00 Kyndryl’s Copilot Strategy and the Next AI from Google and OpenAI03:39 AI Strategy and Consulting's Future: Why Smaller, Agile Firms Are Poised for Growth08:04 Are New Technologies Backfiring? Smart Glasses, App Fatigue, and Apple's Social App Shake-Up Supported by: https://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.