Business of Tech: Daily 10-Minute IT Services Insights

In this episode of the Business of Tech Lounge, host Dave Sobel engages with UK-based journalist Simon Quicke, who brings a wealth of experience covering the IT channel and managed services. The discussion centers around current trends affecting IT services, particularly the impact of artificial intelligence (AI), regulatory changes, and employment dynamics within the industry. Sobel emphasizes the importance of understanding market differences, especially between the UK and the US, as they explore how these trends are shaping the future of IT services.Simon Quicke shares insights into the evolving landscape of AI adoption among managed service providers (MSPs) and IT services. He notes that while there has been significant interest in AI, many organizations are still grappling with how to effectively implement it. The conversation highlights the dual process of customers learning to utilize AI tools and the channel partners embracing these technologies themselves. Quicke points out that the real breakthrough in AI will require a cultural shift, where customers understand its practical applications and benefits.The episode also delves into the current job market for IT providers in the UK, referencing a recent report from CompTIA that indicates a projected growth in tech employment. Quicke discusses the challenges of hiring skilled professionals and the ongoing efforts by MSPs to address the skills gap through apprenticeship programs and reskilling initiatives. He emphasizes the importance of investing in young talent and diversifying the workforce to ensure the industry's future sustainability.Finally, the conversation touches on the regulatory landscape, particularly the influence of EU regulations on the UK market post-Brexit. Quicke explains how these regulations present both challenges and opportunities for MSPs, as they must navigate compliance while also leveraging it to engage customers. The episode concludes with a reflection on the role of the press in the channel, highlighting the shift from merely reporting news to identifying trends and providing valuable insights that help businesses adapt and thrive in a rapidly changing environment.Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft reported a strong fiscal first quarter for 2025, surpassing earnings expectations with a notable 33% growth in Azure revenue, driven by AI services. However, the company is facing cloud capacity constraints and has announced substantial investments to enhance data center capacity, reflecting the booming demand for AI. Despite this growth, Microsoft’s investment in OpenAI is projected to result in significant losses this quarter.Alphabet, the parent company of Google, also reported impressive earnings, with Google Cloud experiencing a 35% growth rate in the third quarter of 2024. CEO Sundar Pichai attributed this acceleration to advancements in AI, which are attracting new customers and increasing usage among existing ones. Meanwhile, Amazon exceeded earnings expectations, with its advertising business and Amazon Web Services showing strong growth. CEO Andy Jassy announced plans for substantial capital expenditures focused on technology infrastructure and generative AI, indicating a continued commitment to innovation in the cloud space.In addition to earnings reports, the episode covers Microsoft’s delayed rollout of its AI-powered Recall feature for Copilot Plus PCs, which has faced multiple setbacks due to security concerns. The feature aims to enhance user privacy and will be available as an opt-in option. Microsoft also announced a new program allowing consumers to purchase extended security updates for Windows 10, highlighting the ongoing relevance of the operating system despite the push for upgrades to Windows 11.The episode concludes with a discussion on the societal implications of AI in media, featuring a Polish radio station that has begun using AI hosts in an experimental format. This move has sparked controversy and a petition against the shift, raising questions about the future of human roles in journalism. Additionally, experts caution about the limitations of generative AI for enterprises, emphasizing the need for human oversight in critical decision-making processes. The episode invites listeners to reflect on the balance between AI hype and real-world implementation, particularly in the context of ongoing technological advancements. Four things to know today 00:00 Cloud Leaders See Strong Earnings as AI Demand Drives High Capital Spending, Fueling Data Center Boom04:41 Microsoft Delays AI-Powered Recall Feature Again, Highlights Privacy Hurdles for Windows Copilot Users07:08 ChatGPT Expands with Real-Time Web Search and Voice Features, Targeting Broader Applications for Small Businesses and Enterprise Users08:37 AI as the New Voice of Media? Polish Radio Station OFF Radio Krakow Tests AI Hosts Amid Public Pushback Supported by: https://msrpadio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A new study that reveals how large language models (LLMs) encode truthfulness internally. The research focused on specific response tokens that determine correctness across various models, indicating that LLMs have a structured way of representing truthfulness. This finding could lead to improved reliability in AI outputs, particularly in critical applications like healthcare, where inaccuracies can have serious consequences.The episode also highlights the release of the Open Source AI definition 1.0 by the Open Source Initiative, which aims to clarify what constitutes open-source AI. This new standard requires AI models to disclose detailed information about their design and training data, addressing concerns about transparency in the AI development space. Sobel emphasizes the importance of this definition for IT leaders and developers, as it provides a framework to assess models for true openness, thereby reducing reputational risks and legal liabilities associated with unverified datasets.In addition to these developments, Sobel covers the launch of AI-powered features by TeamViewer, designed to enhance remote support efficiency for IT teams. The new tools, called Session Insights, automatically summarize sessions and provide analytics, which can significantly improve decision-making and handovers. GitHub also announced updates to its coding assistant, GitHub Copilot, which will soon support new large-language models, enhancing developer choice and functionality. Meanwhile, LinkedIn introduced its AI Hiring Assistant to streamline the recruiting process, allowing recruiters to connect with potential candidates more efficiently.Finally, Sobel discusses Cisco's new 360 Partner Program, which aims to modernize infrastructure and enhance the value partners deliver to customers. The program will focus on skill development and solution-based specialization, reflecting a shift in how partners will operate in the evolving tech landscape. The episode concludes with a call for caution regarding the full automation of processes that rely on AI-generated outputs, stressing the need for review and verification policies to mitigate risks associated with AI inaccuracies. Four things to know today00:00 New Study Finds LLMs Encode Truthfulness Internally, Offering Potential to Reduce Hallucinations in AI Responses02:54 OSI’s Open Source AI Definition 1.0 Sets New Benchmark for Transparency, Targeting ‘Open in Name Only’ Models 04:35 TeamViewer, GitHub, and LinkedIn Launch AI Innovations for IT07:22 Cisco Transitions Partners to Solution-Based Specializations with New Program Supported by: https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

CISA has garnered over 230 voluntary commitments from software manufacturers to adopt safer software development practices as part of the secure-by-design initiative. This initiative aims to address critical vulnerabilities, particularly those arising from memory-unsafe programming languages, which account for 60 to 70 percent of security issues. The agency has also released a document titled "Product Security Bad Practices," inviting public comments to guide vendors on best practices for enhancing software security.The episode also covers Delta Airlines' lawsuit against CrowdStrike, seeking $500 million in damages due to a software update that caused a massive outage affecting millions of customers. Delta claims that CrowdStrike's negligence in testing the update led to significant disruptions, while CrowdStrike argues that Delta's outdated IT infrastructure contributed to the slow recovery. Cybersecurity expert Dr. Elia Kolchenko suggests that proving negligence in court may be challenging for Delta, hinting that an out-of-court settlement could be more advantageous for both parties.Apple has launched its Private Cloud Compute Virtual Research Environment, allowing security researchers to verify the company's privacy and security claims regarding its AI-driven cloud intelligence system. This initiative includes the release of a security guide and source code for select components, reinforcing Apple's commitment to data privacy. The episode highlights how this move could influence vendor decisions as organizations increasingly prioritize privacy and security in their cloud strategies.Lastly, the episode discusses Kaseya's new user security solution, which is priced at $2.79 per user, following its acquisition of SaaS Alerts. This offering aims to help small businesses protect against identity threats and reflects a growing trend among managed service providers (MSPs) to focus on SaaS security. Sobel emphasizes the importance of proactive risk management and the need for MSPs to adapt to the evolving landscape, where cloud vulnerabilities have surpassed ransomware as the top security threat. The insights shared in this episode underscore the critical need for organizations to prioritize security in their software development and operational practices. Four things to know today 00:00 CISA’s Secure-by-Design Initiative Gains Momentum as Delta-CrowdStrike Lawsuit Highlights Risks of Software Update Failures04:21 Security Experts Gain New Access as Apple Releases Private Cloud Compute Environment for AI and Privacy Verification05:54 Kaseya Acquires SaaS Alerts, Launches Affordable User Security Solution for MSPs at $2.79 Per User09:23 MSPs Shift Focus as Cloud Vulnerabilities Surpass Ransomware as Top Security Threat, Channel Mastered Survey Shows Supported by: https://timezest.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A new U.S. AI security framework has been introduced, emphasizing the importance of innovation, compliance, and national defense. The episode highlights a playbook from the International Data Corporation that outlines the role of Chief Artificial Intelligence Officers (CAIOs) in guiding public sector agencies through the integration of AI and machine learning. Key findings from the report reveal that many agencies are prioritizing generative AI projects while facing challenges such as a shortage of in-house expertise.The episode also delves into the prevalence of shadow AI, with a study indicating that half of all employees use non-company-issued AI tools. Despite recognizing the risks associated with these tools, many employees are reluctant to stop using them. The discussion emphasizes the need for organizations to develop and communicate AI governance policies that allow for secure, company-approved tools while educating employees about the implications of unapproved AI use. The potential for turning shadow AI from a risk into an asset is explored, suggesting that formalizing processes can benefit both employees and organizations.In addition to AI governance, the episode covers significant developments in national security related to AI. The Biden administration has released its first national security memorandum focused on AI, aiming to maintain U.S. leadership in AI development while safeguarding human rights. The memorandum outlines provisions for enhancing national AI research resources and increasing cybersecurity collaboration with the private sector. It also introduces a framework for identifying high-risk AI use cases, similar to the European Union's AI Act, and encourages government agencies to accelerate their AI technology deployments.Lastly, the episode addresses the recent Right to Repair exemption granted by the U.S. Copyright Office, which allows for the repair of food service equipment, thereby benefiting independent repair shops and franchise owners. This decision is seen as a pivotal moment for the repair economy, potentially creating specialized roles within the food service sector. The episode concludes with a discussion on the Consumer Financial Protection Bureau's warning regarding the misuse of digital surveillance and AI tools in the workplace, emphasizing the need for compliance and transparency in the use of such technologies. Four things to know today00:00 Public and Private Sectors Grapple with AI Governance: CAIOs Lead the Way, Shadow AI Spurs New Risks04:42 New U.S. AI Security Framework Emphasizes Innovation, Compliance, and National Defense Against Global Competition06:56 Right-to-Repair Exemption for Food Service Equipment Opens Doors for Independent Repairs and Franchise Flexibility08:25 AI and Digital Surveillance in the Workplace Under Scrutiny as CFPB and States Ramp Up Compliance Expectations Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode starts with the significant impact of generative AI on IT spending, which is projected to exceed $5.3 trillion this year. A notable 35% year-over-year increase in infrastructure spending is attributed to investments in AI, with server sales expected to nearly triple from 2023 to 2028. Gartner analyst John-David Lovelock emphasizes the importance of careful navigation of vendor offerings to ensure a strong return on investment as organizations transition from pilot programs to full-scale AI implementations.The episode also highlights key predictions from Gartner regarding the future of AI in organizations. By 2026, it is anticipated that 20% of companies will utilize AI to streamline their structures, potentially reducing middle management roles significantly. Furthermore, the episode discusses the expected rise of anti-digital policies in response to digital addiction, as well as the growing reliance on AI insights by global boards to inform executive decisions.In addition to AI, the episode touches on the challenges faced by CIOs in achieving expected returns on AI investments. Nearly half of CIOs report that AI has not met their ROI expectations, with some organizations miscalculating costs by up to 1,000%. The discussion includes insights from a recent Forrester survey, which reveals that early adopters of Microsoft 365 Copilot are experiencing significant benefits, including increased revenue and improved employee satisfaction. This data reinforces the idea that active measurement and management of digital initiatives are crucial for success.Finally, the episode examines the current state of major players in the tech industry, including Intel and IBM. Analysts predict that Intel may undergo significant changes due to shifts in technology and market demands, while IBM faces stagnation in its consulting business. The episode concludes with a call for IT leaders to adopt grounded assessments of AI's capabilities and costs to avoid financial setbacks, emphasizing the importance of delivering concrete, value-driven AI solutions rather than vague promises of transformation. Four things to know today00:00 Generative AI Demand Drives 35% Surge in Infrastructure Spend, Gartner Warns of Governance Needs Amid Rapid Adoption04:32 Forrester and Gartner Highlight Key to Digital Success: Active Management Drives Higher ROI in Tech Initiatives 06:54 From AI Cost Miscalculations to Intel’s Uncertain Future, Analysts Lay Out IT’s Upcoming Shakeups09:32 Ingram Micro’s IPO and IBM’s Consulting Challenges Reflect New Priorities in Enterprise IT Supported by: https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Eitan Koter, CEO of Vimmi, about the evolving landscape of e-commerce and the rise of shoppable video. Koder emphasizes the necessity for managed services providers and IT services companies to adapt to the changing market by integrating e-commerce solutions that allow customers to purchase directly online. He highlights the growing trend of social commerce, driven by platforms like TikTok, which is reshaping how consumers interact with brands and make purchasing decisions.Koter explains that shoppable videos are designed to facilitate impulse purchases by embedding buy buttons directly within video content. This innovative approach not only enhances the shopping experience but also addresses the challenges businesses face in acquiring new customers amid rising advertising costs. By leveraging social media platforms where consumers spend significant time, brands can effectively showcase their products and drive conversions through engaging video content.The conversation also delves into the application of shoppable videos in the B2B sector. Koter notes that while B2B transactions often involve longer sales cycles, video can play a crucial role in guiding potential buyers through the decision-making process. He points out that many B2B purchases are now happening online, and integrating video content with interactive elements can streamline the buying experience, making it easier for decision-makers to engage with products and services.As the episode concludes, Koter reflects on the generational shifts in purchasing behavior, emphasizing that the current landscape is influenced more by competition and technological advancements than by age demographics. He encourages businesses to embrace authenticity and emotional connections in their marketing strategies, suggesting that a deeper understanding of customer sentiments can lead to more effective engagement. This episode offers valuable insights for businesses looking to navigate the future of e-commerce and enhance their sales strategies through innovative video content.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode delves into the ongoing remote work debate, particularly focusing on Amazon's recent mandate requiring employees to return to the office five days a week starting in 2025. This decision has sparked significant backlash, with a Newsweek study indicating that a majority of remote workers would consider resigning if forced back into the office. The dissatisfaction is echoed in a poll revealing that 91% of Amazon employees are unhappy with the policy, and many express concerns about its impact on work-life balance and flexibility.The episode also highlights the evolving landscape of managed service providers (MSPs) and help desk operations, showcasing new technological advancements. Moovilla's integration with Autotask PSA aims to enhance project management for MSPs, while PIA introduces features to streamline ticket handling. Additionally, Cohesity's new visual data exploration capability addresses the challenges of unstructured data, and Cisco unveils AI-powered innovations for its Webex Contact Center, promising to improve customer satisfaction and operational efficiency.Host Dave Sobel further discusses the surge in email security adoption, particularly the implementation of DMARC (Domain-Based Message Authentication Reporting and Conformance). Despite nearly 6.8 million domains utilizing email sender authentication, many businesses remain hesitant to enforce stricter policies. The episode raises concerns about the effectiveness of email authentication and the slow pace of adoption, particularly in industries like non-profits, where DMARC usage is notably low.Finally, the episode touches on the competitive dynamics in the AI market, particularly the strained partnership between OpenAI and Microsoft amid financial pressures. Sobel reflects on Intel's struggles to keep pace with the booming AI sector, contrasting its market value with that of NVIDIA. The discussion concludes with a sobering look at the challenges faced by law enforcement in combating cybercrime, emphasizing the growing sophistication of cyber gangs and the need for a reevaluation of security strategies in the tech industry. Four things to know today 00:00 Remote Work Debate Intensifies: Amazon Faces Pushback on Office Mandate, While Surveys Highlight Hybrid Work’s Benefits03:49 AI Transformations in Helpdesk and MSP Operations: Cisco, Fixify, and Cohesity Roll Out New Capabilities for Smarter Workflows07:12 Email Security Adoption Surges as DMARC Implementation Increases, Yet Full Enforcement Remains Distant08:56 Will AI Deliver Financial Returns? Examining Profit Challenges in Big Tech’s AI Race Supported by: https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent survey by Appen reveals a drop in both the deployment of AI initiatives and their return on investment. The survey indicates that the mean percentage of AI projects deployed has fallen from 55.5% in 2021 to 47.4% in 2024, with significant ROI dropping from 56.7% to 47.3%. Appen attributes these declines to a lack of high-quality training data, emphasizing the importance of expertly labeled data in enhancing AI model accuracy. Additionally, a Gartner report shows that nearly half of businesses struggle to estimate the value of AI projects, complicating their adoption.The episode also delves into the challenges faced by U.S. federal agencies in adopting AI technologies. A FedScoop report reveals that many agencies cite data management issues and a lack of AI-trained employees as significant obstacles. The Department of Energy has raised concerns about security issues with cloud services, while the Nuclear Regulatory Commission has noted a workforce that is both interested in AI and fearful due to a lack of understanding. Meanwhile, a Capgemini report predicts that generative AI could transform entry-level careers by facilitating 32% of entry-level tasks, although only a small percentage of leaders currently use these tools daily.Host Dave Sobel highlights recent advancements from major players in the AI space, including Stability AI, which has unveiled its Stable Diffusion 3.5 series of image generation models designed to produce more diverse outputs. Anthropic has launched updated AI models that automate tasks for software developers, allowing for complex actions with minimal human input. Microsoft is set to introduce its CoPilot AI agents, which promise significant productivity improvements for businesses. However, experts urge caution regarding the claims of productivity gains, emphasizing the need for clear baseline data to assess the true impact of these tools.Finally, the episode touches on Apple's Vision Pro mixed reality headset, which is facing production cuts and potential discontinuation due to a lack of developer enthusiasm and app availability. With only two apps launched specifically for the device in September, down from 252 in February, Apple is shifting its focus toward a more affordable model expected to launch by late 2025. Sobel concludes that the current trajectory suggests that the Vision Pro may not be the right form factor for spatial computing, indicating a potential dead end for the technology as consumer demand and developer interest remain low.Three things to know today00:00 Declining AI Project Success Points to Need for Better Data and Workforce Training in Both Federal and Corporate Spheres05:21 Stability AI Unveils Image Models, Anthropic Enhances Developer Tools, Microsoft Launches Copilot Agents08:57 With Vision Pro's Future in Doubt, Apple Prepares for Affordable Successor by 2025 Supported by: https://www.coreview.com/msphttp://blumira.com/radio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A survey by Kaseya reveals that human behavior remains the primary challenge for IT professionals, with 89% citing insufficient training and poor user habits as significant issues. Phishing continues to be the top threat, affecting 58% of businesses, while the adoption of cyber insurance has surged from 27% in 2023 to 61% in 2024, indicating a growing awareness of cyber threats. As IT budgets stabilize, organizations are prioritizing investments in cloud security and security awareness training.Host Dave Sobel also addresses the impending rush for Cybersecurity Maturity Model Certification (CMMC) compliance, with 76,000 companies needing evaluations and only 50 to 60 assessors available. This situation presents a significant opportunity for compliance preparation services, such as gap assessments and remediation plans. The episode emphasizes that while compliance does not guarantee immunity from cyber incidents, it enhances protection against them. The anticipated release of a second rule to operationalize CMMC by early 2025 suggests that organizations must remain vigilant and adaptable to evolving requirements.The discussion further explores the rising issue of shadow IT, particularly in light of the increasing use of SaaS applications, which have doubled per employee since 2019. Traditional security measures are proving inadequate as employees utilize unauthorized tools without IT oversight, leading to heightened risks of data leakage. The episode highlights the need for robust credential management and modernized security strategies to address these challenges, especially as generative AI tools change the way employees work.Finally, Sobel touches on significant trends in energy innovations among major tech companies, including Google and Amazon Web Services, as they invest in nuclear power to meet the growing energy demands of their data centers. These initiatives reflect a broader trend towards securing reliable and sustainable energy sources, particularly in the context of the increasing energy consumption driven by generative AI. The episode concludes by emphasizing the importance of monitoring how these investments will become profitable, as the tech giants navigate the balance between sustainability and financial viability.Four things to know today 00:00 From Ransomware Defense to Sustainable IT: How IT Pros Are Addressing Evolving Cybersecurity Threats in 202406:29 CMMC Compliance Rush Looms with Limited Assessors and 76,000 Companies in Need of Evaluation07:55 Gartner Warns of Rising Shadow IT as SaaS Use Per Employee Doubles Since 201909:18 Cybersecurity, Data Protection, and Energy Innovations: Cynomi, Sherweb, Pax8, Google, and AWS Lead Industry Shifts Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent Salesforce survey reveals that while 84% of CIOs view AI as a game-changer, only 11% have fully implemented AI systems. The survey highlights a significant gap between the recognition of AI's potential and the reality of its adoption, with CIOs allocating four times more of their budgets to data initiatives than to AI projects. This prioritization underscores the importance of data security and infrastructure as foundational elements for successful AI integration.Further insights from a report by MIT Technology Review Insights, in partnership with Snowflake, indicate that 78% of businesses struggle to capitalize on AI due to inadequate data foundations. The report reveals that 95% of organizations face challenges in implementing AI, and only 22% of business leaders feel prepared to engage with AI technologies. Despite the desire to enhance efficiency through generative AI, many organizations grapple with issues related to data governance and quality. Baris Gutlikin from Snowflake emphasizes that a robust data foundation is crucial for unlocking AI's potential and driving innovation in the market.The episode also touches on the evolving landscape of consumer protection, particularly with the Federal Trade Commission's (FTC) revisions to its Negative Option Rule. These changes aim to enhance transparency in subscription services by requiring clear disclosure of terms and easy cancellation methods. The rule applies to various marketing practices, including automatic renewals and free trial offers, emphasizing the need for businesses to comply with new regulations to avoid penalties. Additionally, the FTC is investigating Deering Company's repair policies, which may infringe on customers' rights, highlighting ongoing concerns about consumer rights in the marketplace.Finally, Sobel highlights recent advancements in AI technology from major players like IBM, NVIDIA, and Intel, who are rolling out new models and tools aimed at enhancing enterprise capabilities. IBM's third-generation Granite models and NVIDIA's Lama 3.1 Neomatron 70B Instruct are designed to improve operations across various sectors, while Intel's AI PC SMB App Pack aims to empower small and medium-sized businesses. The episode underscores the importance of integrating AI into enterprise workflows and security, presenting a strong case for organizations to focus on practical, deployable solutions that leverage AI innovation. Three things to know today 00:00 CIOs See AI as Transformative, But Data Infrastructure Takes Priority in Budget Allocation04:39 FTC's Revised Subscription Rule Targets Transparency, Impacting MSPs and Service Providers with New Cancellation Requirements08:18 IBM Granite, Nvidia, and Intel Roll Out Advanced AI Models and Tools, Focusing on Enterprise and SMB Markets Supported by: https://getthread.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses the current state of the U.S. economy, highlighting a 0.4% increase in retail sales for September, which counters fears of an economic slowdown. Notably, sectors such as clothing, restaurants, and pet stores saw significant spending increases, while furniture and electronics experienced declines. Sobel also references Kindrall's 2024 readiness report, revealing a disconnect between executives' confidence in their IT infrastructure and its actual preparedness for future challenges, with a significant portion nearing the end of its life cycle.The episode delves into the growing adoption of artificial intelligence (AI) among small businesses, with 40% utilizing AI tools in 2024, up from 23% in 2023. The primary applications include marketing and customer communication, reflecting a broader trend of businesses leveraging AI for data-driven strategies. Sobel notes that the AI market is valued at approximately $9 trillion, with predictions indicating a shift towards no-code applications and advancements in robotic process automation. The discussion emphasizes the importance of AI in enhancing operational efficiency and decision-making.Sobel highlights the evolving landscape for managed service providers (MSPs), particularly how mid-sized MSPs are leveraging generative AI tools to carve out niche markets. He points out that while larger MSPs focus on massive enterprise contracts, smaller players can thrive by specializing in specific verticals like healthcare and finance. The episode also touches on a CDW survey revealing that while organizations feel capable of managing their cloud environments, challenges such as a lack of governance and cloud skills persist, indicating a steady demand for cloud expertise.The episode concludes with a look at recent product launches and updates from major tech companies. Microsoft has introduced AI agents for its Dynamics 365 platform, aimed at automating tasks and improving efficiency, while OpenAI has launched a desktop application for ChatGPT, enhancing user accessibility. Additionally, PAX 8 has expanded its security program for MSPs, and Apple has introduced Business Connect to help organizations manage their identity across its platforms. Sobel emphasizes the need for expertise in AI deployment and the importance of specialization for service providers navigating these trends. Five things to know today 00:00 Amid Retail Strength and AI Growth, IT Leaders Face Infrastructure Gaps and Cloud Expertise Shortages06:51 Microsoft’s Dynamics 365 AI Agents and OpenAI’s ChatGPT Desktop App Launched08:49 Evo Security Launches Evo 2.0, Pax8 Expands Security Program and Marketplace 10:48 Apple Introduces Business Connect to Strengthen Brand Trust with Verified Business Caller ID in 202511:51 New $25M Founders Fund from Top Down Ventures Backs Promising SaaS Players in the MSP Sector Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Business of Tech, host Dave Sobel engages in a deep conversation with Avi Perez, co-founder and CTO of Pyramid Analytics, who brings over 16 years of experience in the field of artificial intelligence and business intelligence. The discussion begins with a historical perspective on the evolution of AI, particularly in the realm of business intelligence, highlighting how AI has been a central component of BI for many years, long before the recent surge in popularity due to tools like ChatGPT. Avi emphasizes that AI encompasses a broad range of functionalities designed to assist users in navigating complex software, and he distinguishes between AI, data science, and machine learning.As the conversation progresses, Avi addresses the current landscape of AI in business intelligence, particularly the integration of large language models (LLMs) and their transformative potential. He notes that while LLMs have significantly enhanced natural language querying capabilities, the real challenge lies in bridging the gap between these advanced technologies and their practical application in business contexts. Avi argues that the responsibility for this integration falls on software vendors and service providers, who must ensure that quality data is fed into these systems to avoid the pitfalls of "garbage in, garbage out."Avi further elaborates on the emerging role of service providers in the context of vectorization, a process that combines public and proprietary data to enhance the functionality of LLMs. He explains that vectorization allows organizations to query their unique datasets without compromising data security or performance. This process requires skilled professionals who can effectively manage and optimize the data, ensuring that it is structured and semantically rich enough to yield meaningful insights when queried through LLMs.The episode concludes with a discussion on the future of data governance and the critical role service providers will play in helping organizations navigate the complexities of data quality and management. Avi highlights the need for a thoughtful approach to data structuring and the importance of understanding business use cases to optimize the vectorization process. This evolving landscape presents a significant opportunity for service providers to deliver value by facilitating the integration of advanced AI technologies into business intelligence frameworks, ultimately enabling organizations to make more informed decisions.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel engages in a thought-provoking conversation with Steven Cook, the owner of Strategic IT Services, a managed service provider (MSP) specializing in cybersecurity. Steven shares insights into the diverse range of services his organization offers, from general technical support to cybersecurity and disaster recovery. With a focus on co-managed IT, Steven explains how his company assists businesses of varying sizes, from solopreneurs to larger organizations in regulated sectors like finance and energy.The discussion delves into the impact of regulations on customer needs, particularly in the energy sector, where recent political changes have significantly affected income streams. Steven highlights the challenges faced by small businesses in maintaining IT services, often opting for minimal or no support, which raises concerns about cybersecurity risks. He emphasizes the importance of having a baseline level of security measures in place, such as endpoint detection and response, to protect sensitive information and maintain operational continuity.As the conversation progresses, the topic shifts to the evolving landscape of cybersecurity regulations, including the rollout of CMMC 2.0 and the implications of FedRAMP certification for software vendors. Steven expresses his expectation that demand for compliance with these standards will increase, particularly as more MSPs and MSSPs serve defense-related industries. He notes that while some vendors have yet to prioritize FedRAMP certification, there is a growing need for businesses to adopt security measures that meet regulatory requirements.Finally, Steven shares his perspective on the liability of software providers in the context of cybersecurity incidents. He argues that while vendors like CrowdStrike bear some responsibility for their products, the onus also falls on businesses and IT implementers to follow best practices in deploying technology. This includes implementing phased rollouts and testing updates in controlled environments. The episode concludes with a call for clearer regulations and standards to protect businesses and their customers from the increasing threat of cyberattacks.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent MIT report revealing that 78% of businesses face challenges in AI adoption due to weak data foundations. Despite high aspirations for AI, such as enhancing efficiency and fostering innovation, only a small percentage of business leaders feel adequately prepared to engage with AI technologies. The report highlights that data governance and quality are significant obstacles, emphasizing the need for organizations to address underlying data issues before embarking on AI projects.The episode also covers the FIDO Alliance's announcement at the Authenticate conference regarding the Credential Exchange Protocol (CXP), which aims to make passkeys portable across different digital ecosystems. This initiative, supported by major tech companies like Apple, Google, and Microsoft, seeks to standardize secure transfer processes for passkeys, reducing concerns over vendor lock-in. The growing acceptance of passwordless technology is underscored by Amazon's report of over 175 million customers activating passkeys, indicating a shift towards more secure digital practices.Host Dave Sobel contrasts the approaches of OpenAI and Anthropic in the realm of AI development. OpenAI's new O1 model family focuses on structured prompt generation for efficiency and accuracy, while Anthropic emphasizes a more conversational and engaging AI experience. This divergence in methodologies reflects the differing priorities of the two companies, with OpenAI aiming for structured outputs and Anthropic fostering a personable interaction style. Additionally, a study by Apple researchers reveals limitations in mathematical reasoning within large language models, stressing the importance of human oversight in decision-making processes.Finally, the episode highlights the need for organizations to modernize their cybersecurity strategies by adopting an identity-centric zero trust model. As hybrid work environments and AI technologies challenge traditional security practices, a zero-trust approach ensures that all access requests are verified, protecting sensitive resources from unauthorized access. Sobel also discusses the importance of fostering AI experimentation within organizations to bridge the gap between individual productivity gains and overall performance, encouraging a cultural shift towards embracing AI as an integral part of business strategy. Four things to know today00:00 78% of Businesses Struggle with AI Adoption Due to Weak Data Foundations, Says MIT Report02:12 FIDO Alliance Unveils New Protocol to Make Passkeys Portable Across Platforms03:56 OpenAI’s Structured AI vs. Anthropic’s Conversational AI: What It Means for Business Efficiency06:23 Why AI Experimentation and Zero-Trust Security Are the Future of Organizational Strategy Supported by: https://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent Accenture survey indicates that nearly two-thirds of businesses are planning to increase their investments in AI and automation over the next two years, driven by positive outcomes from existing initiatives. However, challenges such as data readiness, infrastructure, and skill shortages threaten to hinder successful AI adoption. Gartner's prediction that one-third of generative AI projects may be abandoned by 2025 due to rising costs and unclear business value adds to the urgency for organizations to address these gaps.The episode also highlights the growing concerns surrounding cybersecurity, particularly in the UK, where the National Cyber Security Centre (NCSC) has issued updated guidelines for multi-factor authentication (MFA) in response to rising cyber threats. With ransomware attacks reaching unprecedented levels, the Information Commissioner's Office (ICO) is investigating fewer incidents than ever, raising alarms about the effectiveness of regulatory oversight. The discussion emphasizes the importance of implementing strong security measures, such as MFA, to protect organizations from increasing cyber risks.Host Dave Sobel further explores initiatives aimed at bridging the skills gap in AI and cybersecurity. TD Cinex has launched the Destination AI Practice Accelerator to help partners enhance their AI-driven go-to-market strategies, while Breach Secure Now has introduced an AI Readiness Innovation Assessment to support small and medium-sized businesses in integrating AI into their operations. These programs reflect a growing recognition of the need for tailored support and training to empower businesses in leveraging AI effectively.Finally, the episode touches on the evolving landscape of marketplace-driven sales, as highlighted by Pax8's recent partner conference. With a significant number of European partners anticipating increased marketplace use, the need for service providers to adapt to new sales and procurement models is more critical than ever. As the industry continues to evolve, those who can navigate the complexities of AI, cybersecurity, and marketplace dynamics will be well-positioned Four things to know today00:00 AI Growth Fueled by High Expectations, but Gartner Predicts One-Third of Projects May Be Abandoned by 202505:15 UK Faces Rising Cyber Threats: NCSC Urges Stronger MFA Use, ICO Investigations Hit Record Lows07:36 TD SYNNEX and BSN Help Channel Partners and SMBs Overcome AI Skills Gaps with Tailored Programs10:20 Pax8 Unveils Voyager Alliance Program to Meet Diverse MSP Growth Needs, Emphasizes Marketplace-Driven Sales Supported by: https://www.coreview.com/msphttps://www.huntress.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent GoDaddy survey reveals that inflation, taxes, and housing costs are top of mind, with 93% of respondents prioritizing wage and cost inflation. The survey also indicates a shift in voting behavior among small business owners, with many anticipating a significant impact from the elections on their future. Despite economic uncertainties, a majority of small business owners remain optimistic about growth in the coming year.Host Dave Sobel highlights the economic landscape, noting the potential distortions in job market metrics due to recent events such as Hurricanes Helene and Milton, as well as the ongoing Boeing strike. Goldman Sachs estimates that these factors could lead to a reduction in job growth, complicating assessments of the job market. RSM's chief economist predicts that October's job figures may show flat or negative growth, drawing parallels to the data fog created by Hurricane Katrina in 2005. This uncertainty underscores the challenges small businesses face in navigating the current economic climate.The episode also delves into the evolving landscape of technology investments, particularly in AI and cybersecurity. A report from TD Cinex reveals that channel partners are increasingly prioritizing AI-driven solutions, with nearly half planning to offer these technologies within the next two years. Despite facing challenges such as increased competition, the IT market is projected to see a 6.2% increase in spending in 2024. Sobel emphasizes the importance of balancing innovation with core technologies, as cybersecurity remains a top priority for partners.Finally, the Department of Defense's release of the final rule for its Cybersecurity Maturity Model Certification (CMMC) program marks a significant development for defense contractors. The new certification process aims to enhance the security of controlled but unclassified information, replacing the previous self-certification method. Sobel stresses the importance of data management for service providers, as compliance with CMMC requirements will create new opportunities for cybersecurity firms and compliance specialists. As contractors seek assistance in aligning their systems with NIST standards, managed service providers can play a crucial role in offering consulting and remediation services.Three things to know today 00:00 Inflation, Taxes, and Housing Costs Dominate Concerns for Small Business Owners Ahead of Election Day05:55 TD SYNNEX Report: Channel Partners Shift Focus to AI and GenAI Investments Amid IT Spending Growth08:32 Defense Department Releases Final CMMC Rule, Paving the Way for New Contractor Cybersecurity Requirements Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel sits down with Collin Graves, CEO of North Labs, to delve into the critical realm of data governance and analytics. Northlabs has positioned itself as a data operations partner, akin to a data Managed Service Provider (MSP), helping organizations design, implement, and operate their data capabilities. Collin explains that their approach encompasses a wide range of data projects, including internal and customer-facing analytics, Internet of Things (IoT) solutions, automation, and machine learning, all aimed at accelerating an organization's data capabilities through a structured methodology.Collin outlines the three primary phases of Northlabs' project lifecycle: implement, operate, and innovate. The implementation phase focuses on assessing the current state of an organization’s data and identifying the initial business problems to solve. Collin emphasizes the importance of starting with a minimalist data infrastructure to build a solid foundation, akin to pouring concrete for a house. The second phase, operate, involves aligning people and processes with technology to ensure that teams are comfortable using data in their decision-making. Finally, the innovate phase allows organizations to explore advanced analytics capabilities, such as machine learning, once the foundational elements are in place.A significant aspect of their discussion revolves around data governance, which Collin identifies as a crucial component of building trust in data systems. He highlights that many organizations overlook this area, often skipping it in favor of more immediate solutions. Collin stresses that effective data governance is not just about ensuring data quality at a single point in time but about creating mechanisms that maintain data integrity over the long term. Without this trust, organizations risk reverting to outdated methods, such as relying on cumbersome Excel spreadsheets, which undermines the entire data initiative.As the conversation shifts towards the role of artificial intelligence (AI) in data analytics, Collin agrees with Dave's premise that solid data groundwork is essential for successful AI implementation. He likens the current AI landscape to the early days of cloud adoption, where organizations rushed to adopt new technologies without a solid foundation. Collin believes that organizations must focus on building a robust data infrastructure before fully leveraging AI capabilities. He also discusses the potential of generative AI to transform reporting and analytics, enabling users to query data in natural language and receive actionable insights without needing to become BI experts. This evolution in data interaction represents a significant opportunity for organizations to enhance their decision-making processes.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Business of Tech Lounge, host Dave Sobel engages in a thought-provoking discussion with technology writer Paris Marx, who brings a critical perspective on the hidden costs associated with business-to-business technology, particularly focusing on hyperscale data centers and the implications of artificial intelligence (AI). The conversation begins with an exploration of the environmental and economic impacts of these massive data centers, which have become essential for cloud computing. Marx highlights the significant resources required to operate these facilities, including energy and water, and raises concerns about the monopolistic power that major tech companies wield over the economy.As Sobel and Marx delve deeper, they discuss the balance between the convenience offered by cloud services and the broader societal implications of relying on a few dominant players in the tech industry. Marx emphasizes that while cloud computing has enabled small businesses to thrive, it has also led to increased energy demands and environmental challenges, particularly in regions already facing resource constraints. The conversation touches on the need for regulatory frameworks that can address these issues without stifling innovation or economic opportunity.The discussion shifts to the role of AI in this landscape, with Marx pointing out the "dirty secret" of AI: the necessity for substantial investments in data management and governance to ensure effective implementation. Sobel and Marx agree that rather than replacing jobs, AI should be viewed as a tool for augmenting human capabilities. They express skepticism about the narrative that AI will lead to widespread job loss, instead suggesting that it may transform the nature of work and the skills required.In concluding the episode, Sobel and Marx reflect on the importance of holding large tech companies accountable while recognizing the complexities of regulation. They discuss the historical context of Microsoft’s antitrust scrutiny and how it contrasts with the current lack of oversight for other tech giants. The episode wraps up with a call for a more equitable playing field in the tech industry, advocating for regulations that protect smaller businesses and ensure that the benefits of technological advancements are shared more broadly across society. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Analysts from Jeffreies predict that true AI integration in smartphones, particularly with the iPhone 16, is still two to three years away, leading to a downgrade in Apple's stock rating. Despite some optimism for future AI capabilities, the episode emphasizes the need for human involvement in AI applications, especially in cybersecurity, as noted by CISA's chief AI officer, Lisa Einstein.The conversation shifts to the healthcare sector, where host Dave Sobel shares alarming statistics about the administrative burdens faced by healthcare providers. With 41% of providers spending over four hours daily on administrative tasks and 68% struggling with fax management, the episode underscores the significant gap between AI's promise and its practical application in improving healthcare delivery. Sobel argues that IT service providers have a crucial role in helping clients navigate this transition, particularly in customizing AI solutions and managing cultural shifts.Sobel also covers recent advancements in AI technology, including Zoom's AI Companion 2.0 and its integration with ServiceNow to enhance meeting productivity. The episode highlights Fairfax County, Virginia's initiative to implement an AI system for managing non-emergency 911 calls, showcasing a scalable model for AI deployment in public services. Despite the potential benefits, Sobel notes that government agencies are lagging in generative AI adoption, with many expressing concerns about cultural resistance and compatibility with legacy systems.Finally, the episode delves into Microsoft's challenges in the AI space, particularly with its Copilot initiatives, which have not met enterprise needs. Sobel discusses the projected spending on AI and the importance of a robust infrastructure to support it. He concludes by emphasizing that AI is not a one-size-fits-all solution, and customers require strategic, tailored advice to maximize their investments. The episode serves as a reminder of the ongoing evolution of AI and the opportunities it presents for IT service providers.Three things to know today 00:00 Slow AI Growth in Smartphones, Healthcare, and Jobs: Bridging the Gap Between Promise and Practicality03:55 AI Expands Across Sectors: Zoom and ServiceNow Integrate GenAI, While Public Sector Embraces AI Solutions for Efficiency07:28 Microsoft's AI Leadership and Enterprise Struggles Highlight Gaps as AI Market Booms for IT Providers Supported by: www.mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Marriott was issued a hefty $52 million fine following major data breaches that compromised the personal information of over 344 million customers. The Federal Trade Commission (FTC) settlement mandates that Marriott enhance its security measures, including implementing multi-factor authentication and allowing customers to request data deletion. Host Dave Sobel emphasizes the long-term implications of such breaches, particularly for small and medium-sized businesses (SMBs) that may not have the financial resilience to recover from operational damage.The episode also highlights the growing concerns surrounding iPhone mirroring at work, which can inadvertently expose personal app lists to employers, raising privacy risks. Experts warn that organizations should inform employees to avoid using this feature until Apple addresses the issue. Additionally, Microsoft has issued warnings about increasing cyberattack campaigns that exploit legitimate file hosting services, using phishing tactics to compromise user credentials. Sobel underscores the importance of proactive security strategies to mitigate these risks.Sobel further explores the evolving landscape of artificial intelligence and its implications for cybersecurity. OpenAI's report reveals a rise in AI-generated misinformation, particularly in the context of elections, raising alarms about the potential for disruption. Dr. Sheetwa Singh expresses concerns about OpenAI's new reasoning model, Strawberry, which could facilitate deception and manipulation. The episode stresses the need for robust regulatory frameworks to ensure the ethical use of AI technologies and protect against emerging threats.Finally, Sobel discusses recent updates from major tech companies, including enhancements to Microsoft's OneDrive, LinkedIn's user agreement changes regarding AI-generated content, and Atlassian's integration of its Jira software. These developments reflect a broader trend of incorporating AI into various platforms, prompting service providers to help clients navigate the associated risks and limitations. The episode concludes with a reminder that cybersecurity is not solely about technology but also requires human expertise to effectively respond to complex threats. Three things to know today00:00 Marriott Fined $52M After Major Data Breaches: A Warning to SMBs on Cyber Preparedness04:10 Experts Warn: iPhone Mirroring, AI-Generated Misinformation, and Phishing Attacks Demand New Security Policies07:18 Microsoft OneDrive Enhancements, LinkedIn Policy Overhaul, and Atlassian's Jira Revamp Supported by: https://www.coreview.com/msphttps://www.huntress.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

T-Mobile and Starlink have launched a satellite texting service that will allow emergency alerts and basic texting for T-Mobile subscribers, even if they lose network connectivity. This initiative is part of a broader response to the hurricane, with over 10,000 Starlink kits being delivered to assist those affected. Sobel also highlights the growing coordination among managed service providers (MSPs) and IT service providers on platforms like Reddit to offer support during this crisis.The episode delves into the evolving landscape of IT services, with a survey revealing that 80% of IT workers believe the help desk model will undergo significant changes by 2027, largely due to advancements in AI and automation. While there is excitement about these technologies, many workers express concerns about job security. Sobel emphasizes the need for IT staff to adapt by upskilling in areas such as employee experience and generative AI, as the future of help desks may shift towards experience desks that focus on enhancing user interactions.Sobel also discusses Anthropic's new Batch AI API, which allows businesses to process queries asynchronously at a reduced cost, making advanced AI models more accessible to mid-sized companies. This development could transform how businesses approach data analysis, although it raises concerns about the potential trade-off between cost savings and real-time processing capabilities. Additionally, OpenAI is diversifying its data center partnerships, moving away from Microsoft due to supply chain frustrations, which could have ripple effects across the AI ecosystem.Finally, the episode addresses the challenges faced by Chief Information Security Officers (CISOs) regarding the use of generative AI tools by employees, which can expose sensitive company data. Despite governance policies, many organizations struggle to enforce them effectively. Sobel advocates for ongoing education about the risks associated with external AI tools and suggests that creating controlled environments for AI experimentation can help balance innovation with security. This approach allows companies to harness the productivity benefits of AI while mitigating the risks of data breaches.Four things to know today 00:00 T-Mobile and Starlink Launch Satellite Texting Service in Florida as Hurricane Milton Approaches04:08 80% of IT Workers Predict Helpdesk Model Obsolescence by 2027, Driven by AI and Automation06:45 Anthropic’s Batch AI API Could Revolutionize Data Analysis for Mid-Sized Businesses, Offering 50% Cost Savings08:45 Controlled AI Environments Emerge as Key to Safe AI Use Amid Data Security Concerns Supported by: https://getthread.com/mspradio/https://timezest.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The National Institute of Standards and Technology (NIST) facces ongoing challenges regarding its backlog of security vulnerability reports. Despite some progress, NIST missed its September 30th deadline to restore processing speeds to pre-February levels, leaving over 17,000 Common Vulnerabilities and Exposures (CVEs) unprocessed. This backlog poses significant risks to organizations, as they may remain unaware of vulnerabilities that are actively being exploited. The episode highlights the importance of effective risk management in cybersecurity and encourages organizations to pressure vendors to participate in disclosure programs.The episode also delves into the rising concerns surrounding cloud security threats, which have become the top worry for executives, according to a recent PwC report. The report identifies hack and leak operations, third-party breaches, and ransomware as leading threats, with organizations feeling least prepared to address cloud attacks. Additionally, Microsoft has informed customers about a software bug that affected log data collection for key security products, emphasizing the need for robust security measures and incident response planning.Host Dave Sobel shifts focus to the impact of Broadcom's acquisition of VMware, which has led many users to explore alternatives like OpenStack. The latest version of OpenStack, codenamed Dalmatian, is experiencing a resurgence as former VMware users migrate to its platform, benefiting from improved tools and a stable ecosystem. Meanwhile, Microsoft has announced a 10% price increase for its System Center management tool set for 2025, raising questions about potential challenges for the product in the competitive landscape.Finally, the episode addresses the stagnation in IT leadership diversity, revealing concerning statistics from a recent survey. The data shows that 89.6% of IT leaders are white and 79% are male, with minimal changes from previous quarters. The Society for Human Resource Management's recent decision to remove equity from its diversity, equity, and inclusion strategy has sparked controversy, as critics argue it undermines commitments to fostering a diverse workplace. Sobel emphasizes the importance of gender diversity in IT, citing research that indicates diverse teams outperform homogeneous ones, ultimately enhancing business efficiency and customer satisfaction.Four things to know today00:00 NIST Faces Vulnerability Report Backlog as Cloud Threats Dominate Cybersecurity Concerns04:02 VMware Users Flock to OpenStack Amid Acquisition Uncertainty, While Microsoft Ups System Center Pricing for 2025 05:36 Apple Addresses macOS Sequoia Cybersecurity Bugs Ahead of Major AI Launch with iOS 18.106:38 IT Leadership Diversity Stagnates as DEI Efforts Face Scrutiny Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The latest trends in the U.S. labor market highlight a resilient job landscape despite challenges faced by small and medium-sized businesses (SMBs). The September jobs report revealed that employers added 254,000 jobs, lowering the unemployment rate to 4.1%. However, SMBs are struggling to fill positions, with 34% of owners unable to find qualified applicants, leading to a decrease in hiring attempts. This situation suggests that SMBs may increasingly rely on technology solutions to maintain operations.The episode also delves into the surge in data center spending, which has increased by 30% year-over-year as enterprises balance their AI growth with cloud and on-premises strategies. The demand for AI-optimized servers is driving significant capital expenditures, with infrastructure investments expected to exceed $400 billion in 2024. Sobel emphasizes the importance of IT service providers in this evolving landscape, as companies seek to modernize their infrastructure while navigating the complexities of cloud migration and hybrid strategies.Additionally, Sobel highlights a notable shift in ownership dynamics as baby boomers sell their businesses, creating a $10 trillion opportunity for millennials looking to acquire established companies. Many millennials are interested in modernizing and digitizing these businesses to compete in a tech-driven economy. This trend presents a significant opportunity for IT service providers to offer services that facilitate digital transformation and operational efficiency for newly acquired businesses.Finally, the episode underscores the importance of aligning IT offerings with the current economic climate, where SMBs may tighten budgets and focus on essential expenditures. Sobel encourages IT service providers to position themselves as strategic partners, offering solutions that enhance efficiency and provide clear paths to return on investment. As the labor market evolves and technology becomes increasingly integral to business operations, the role of IT service providers will be crucial in supporting SMBs and enterprises alike.Three things to know today 00:00 U.S. Labor Market Resilient, But SMBs Face Hiring Challenges05:23 Data Center Spending Surges 30% as Enterprises Balance AI Growth with Cloud and On-Prem Strategies08:33 As Boomers Sell, Millennials Acquire: IT Service Providers Can Capitalize on the Coming Ownership Shift Supported by: https://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel welcomes Craig Petronella, founder of Petronella Technology Group, to discuss the evolving landscape of technology compliance and cybersecurity. With a focus on the Cybersecurity Maturity Model Certification (CMMC), Craig highlights its significance for defense industrial base contractors and its potential to streamline compliance across various industries. He emphasizes that while regulations like HIPAA and FTC compliance exist, they often lack a consistent framework, leading to confusion and non-compliance among businesses.Craig shares his insights on the current state of compliance, noting that many organizations, including those in healthcare, are not adequately meeting regulatory standards. He points out that the CMMC introduces a more rigorous approach, requiring third-party validation for compliance, which could help address the shortcomings of existing frameworks. This shift towards a proof-based model aims to ensure that businesses cannot simply check boxes to claim compliance but must provide evidence of their adherence to security controls.The conversation also delves into the challenges of enforcement and accountability in compliance. Craig argues that without significant consequences for non-compliance, such as losing the ability to operate in certain sectors, many organizations will continue to neglect their security responsibilities. He draws parallels to the driving test analogy, suggesting that just as individuals must demonstrate their driving skills to obtain a license, businesses should be held to similar standards in cybersecurity.Finally, Craig discusses the role of cybersecurity insurance in driving compliance. He explains how insurance companies are increasingly requiring businesses to implement basic security measures, such as multi-factor authentication, to qualify for coverage. This trend reflects a broader movement towards a "don't trust, verify" model, where organizations must take proactive steps to secure their systems. The episode concludes with Craig advocating for a future where AI and third-party validation play crucial roles in ensuring software security and compliance across industries. Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave welcomes Carolyn April, Vice President of Industry Analysis at CompTIA, for an insightful discussion on the current state of the IT service provider channel. They delve into the evolving dynamics between managed service providers (MSPs) and vendors, highlighting a surprising statistic from CompTIA's latest report: 36% of MSPs express distrust in vendors potentially bypassing them to reach customers directly. This skepticism is compounded by a trend of IT providers enrolling in fewer vendor programs, suggesting a shift in how MSPs view their relationships with vendors.Carolyn explains that the overwhelming number of vendors available today has led many MSPs to reassess their partnerships. Instead of spreading themselves thin across numerous vendor programs, many are opting to focus on a select few that align closely with their business goals. This strategic narrowing allows them to maximize their return on investment and foster deeper, more productive relationships with their chosen vendors. The conversation also touches on the role of distributors, who are increasingly positioning themselves as marketplaces, providing MSPs with aggregated solutions while reducing the need for formal vendor program enrollments.As the discussion progresses, the topic of data services emerges as a significant area of growth within the channel. Carolyn notes that while the term "data services" can encompass a variety of offerings—from database management to data protection and AI model development—there is a growing recognition of the importance of data governance. This is particularly relevant as businesses look to leverage AI technologies effectively. The episode emphasizes that MSPs have a unique opportunity to position themselves as experts in data strategy, helping clients navigate the complexities of data management and AI implementation.Finally, the conversation shifts to the potential for tech fatigue among business owners, who may be growing weary of constantly investing in new technologies without seeing proportional returns. Carolyn and Dave discuss how this fatigue could impact the adoption of emerging technologies like AI, as businesses weigh the risks and benefits of new investments. They conclude by exploring the future of the MSP business model, particularly in light of increasing regulatory scrutiny and the need for accountability within the industry. This episode provides valuable insights into the challenges and opportunities facing the IT service provider channel as it adapts to a rapidly changing technological landscape.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Kyndryl's new services aimed at facilitating the adoption of Microsoft's CoPilot within enterprises, emphasizing the importance of tailoring AI solutions to meet specific business needs. With a focus on enhancing data integrity and continuous optimization, Kyndryl's offerings, including a Co-Pilot Value Discovery Workshop, aim to help organizations effectively implement AI technologies to drive meaningful business outcomes.Sobel also covers Google's recent launch of Gemini 1.5 Flash 8B, a production-ready AI model that boasts significant improvements in cost, speed, and efficiency. This model is designed to support high-volume tasks, making it an attractive option for developers. Additionally, OpenAI has introduced a new feature called Canvas for ChatGPT, which enhances collaboration for coding and writing projects by allowing users to work alongside the AI without losing context. These advancements signal a shift in the AI landscape towards creating tangible business value through effective technology integration.The episode further explores the evolving role of CIOs in managing the risks associated with generative AI, as highlighted by Discover Financial Services' implementation of the NIST risk framework. Sobel notes that as organizations navigate the complexities of AI, there is a growing urgency to establish responsible practices for its integration. He also discusses the transformation within the professional services sector, where firms are increasingly adopting data-driven approaches and leveraging AI to enhance efficiency and client engagement.Finally, Sobel addresses the potential pitfalls of new technologies, including the risks associated with smart glasses and the overwhelming proliferation of apps in daily life. He raises concerns about user fatigue and privacy issues, suggesting that the future of technology should focus on creating better user experiences and more transparent systems. The episode concludes with a reminder of the importance of balancing innovation with ethical considerations, as businesses strive to thrive in an increasingly AI-driven landscape.Three things to know today 00:00 Kyndryl’s Copilot Strategy and the Next AI from Google and OpenAI03:39 AI Strategy and Consulting's Future: Why Smaller, Agile Firms Are Poised for Growth08:04 Are New Technologies Backfiring? Smart Glasses, App Fatigue, and Apple's Social App Shake-Up Supported by: https://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

OpenAI has raised $6.6 billion and secured a $4 billion revolving credit line, bringing its total liquidity to over $10 billion. Despite reporting substantial revenue growth, the company anticipates a $5 billion loss this year due to high GPU costs. OpenAI is also navigating leadership changes and considering a shift to a for-profit model while maintaining its non-profit segment. The episode highlights the competitive landscape, with OpenAI requesting investors to avoid funding rival AI startups, which could impact future fundraising for both OpenAI and its competitors.The episode also delves into a KPMG survey revealing that while nearly 75% of organizations see value in AI, only one-third have successfully scaled it into production. Concerns about the complexity of AI and its implications for jobs are prevalent among tech executives. KPMG emphasizes the need for strong governance and ethical AI policies to manage emerging risks, particularly with generative AI. Despite these challenges, 87% of survey respondents report increased profits from tech investments, underscoring the importance of not just adopting AI but effectively scaling it within organizations.In addition to AI funding and scaling challenges, the episode covers new guidelines issued by the White House for U.S. agencies regarding AI acquisition. The memorandum emphasizes risk management, competition, and information sharing, requiring agencies to promote competition and prevent vendor lock-in. The guidance aims to help agencies integrate AI responsibly while managing associated risks, highlighting the importance of ethical frameworks and rigorous reporting on AI tool usage. This development signals a shift in how government agencies will approach AI procurement, which could influence service providers' strategies.Finally, the episode examines United Airlines' effective recovery from a software outage caused by CrowdStrike, showcasing the critical role of real-time data in operational resilience. By leveraging cloud technology and enabling employees to access real-time data, United Airlines minimized flight cancellations compared to competitors during the disruption. This case study illustrates the importance of investing in incident recovery capabilities and highlights how organizations can gain a competitive advantage by prioritizing resilience in their operations. The discussion emphasizes that IT providers should position their services as essential components of resilient strategies, particularly in high-stakes industries where downtime can have severe consequences. Three things to know today00:00 OpenAI Raises $6.6 Billion, Secures $4 Billion Credit Line as KPMG Survey Shows Scaling AI Remains a Challenge04:50 White House Sets AI Acquisition Guidelines, Focusing on Risk Management and Vendor Flexibility for U.S. Agencies06:37 United Airlines Used Real-Time Data and Cloud Tech to Outperform Competitors in CrowdStrike Disruption Recovery Supported by: https://www.huntress.com/mspradio/http://blumira.com/radio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The rollout of Windows 11 version 24H2 introduces a range of AI-powered features, such as enhanced Energy Saver, improved Bluetooth LE audio support, and Wi-Fi 7 compatibility. Notably, Microsoft has integrated Rust into the Windows kernel and introduced new functionalities for its CoPilot AI, which now includes natural voice interaction and daily news summarization. However, the update also marks the end of support for Windows Mixed Reality headsets, as Microsoft shifts its focus away from hardware in the mixed reality space.Host Dave Sobel highlights Microsoft's decision to cease production of the HoloLens 2 and its partnership with Meta, indicating a strategic pivot towards software integration with Meta's Quest headsets. This move reflects a broader trend in the tech industry, where companies are increasingly prioritizing AI-driven productivity tools. Sobel emphasizes the importance of data management for businesses looking to leverage these new AI capabilities effectively, suggesting that many customers may not be prepared to utilize these tools without a solid data foundation.The episode also covers OpenAI's introduction of a public beta for its Realtime API, which allows developers to create applications that facilitate natural conversations with AI chatbots. This new API supports low-latency, multimodal features, enhancing voice interactions and enabling seamless communication across languages. Additionally, Liquid AI has launched its Liquid Foundation Models, which are non-transformer AI models designed for improved performance and memory efficiency, potentially lowering infrastructure costs for clients running large-scale AI applications.Finally, Sobel discusses Kaseya's commitment to achieving FedRAMP authorization for its ITComplete platform, which aims to support managed service providers (MSPs) with compliance requirements. This initiative is particularly significant as it addresses the growing need for compliance in government contracts. The episode concludes with a call for IT solution providers to participate in Service Leadership's annual compensation survey, which aims to provide insights into compensation trends and help organizations optimize their recruitment strategies. Three things to know today 00:00 Windows 11 Update Brings AI Features as Microsoft Exits Mixed Reality Hardware with HoloLens05:05 OpenAI Expands Voice Integration with Realtime API, While Liquid AI Launches Efficient Non-Transformer Models07:10 Kaseya Aims for FedRAMP Authorization as Service Leadership Opens IT Compensation Survey Supported by: https://www.coreview.com/msphttps://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Mira Murati, the Chief Technology Officer, along with two other executives, announced their departures amid a critical restructuring phase for the company. As OpenAI transitions from a non-profit to a for-profit benefit corporation while seeking over $100 billion in investment, Sobel highlights the potential implications of these changes on the generative AI market, suggesting a possible consolidation as the industry grapples with high operational costs and limited use cases.Host Dave Sobel also examines the rapid growth of Hugging Face, which has surpassed 1 million AI model listings, emphasizing the shift towards customized models tailored for specific tasks. This trend reflects a broader industry movement away from one-size-fits-all solutions, as organizations increasingly seek specialized, fine-tuned models. The episode draws attention to Mark Zuckerberg's comments from the recent MetaConnect event, where he cautioned creators about the value of their work for AI training, hinting at ongoing copyright issues and the need for partnerships to secure valuable content.The discussion then shifts to Microsoft, which has made notable changes to its Copilot Plus feature and its approach to integrating AI into its 365 software suite. The company is now conducting pilot tests to assess customer willingness to pay for new AI features, reflecting concerns about the perceived value and effectiveness of these tools. Sobel emphasizes the importance of managing customer expectations around AI, noting that the benefits of such technologies may not always be immediately apparent, and overpromising can lead to dissatisfaction.Finally, Sobel covers Google's decision to phase out older protocols in Google Workspace, citing security risks associated with these outdated systems. He also highlights Microsoft's enhancements to Defender, which now includes automatic detection of unsecured Wi-Fi networks, and ConnectWise's commitment to high cybersecurity standards. The episode underscores the evolving landscape of IT service providers, where the focus is shifting towards practical AI applications with demonstrable ROI, as well as the critical need for robust cybersecurity measures in an increasingly complex digital environment. Three things to know today00:00 OpenAI Leadership Exodus and Hugging Face's Model Surge Point to Shift To Focused Solutions05:00 Microsoft Bolsters Copilot+ Recall Security While Scaling Back 365 AI Plans Amid Customer Concerns07:33 Google Phases Out Legacy Protocols as Microsoft Enhances Defender Supported by: https://getthread.com/mspradio/https://www.huntress.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses the evolving landscape of IT budgets, emphasizing a significant shift towards AI and data modernization. Accenture's recent earnings call reveals that enterprises are reallocating their IT spending to focus on enhancing digital capabilities and workforce upskilling, rather than increasing overall budgets. This trend is underscored by Gartner's forecast that AI-enabled PCs will dominate global shipments, particularly in the consumer market, indicating a growing reliance on AI technologies.The episode also highlights a concerning slowdown in the cybersecurity workforce, which has seen only a marginal increase in professionals despite a persistent shortage of nearly 5 million workers. Sobel points out that U.S. cybersecurity employment has shrunk by nearly 5%, as employers prioritize revenue-generating roles over cybersecurity positions. This disconnect between the skills sought by hiring managers and those perceived as necessary by applicants calls for more learning opportunities and a focus on recruiting diverse talent to address the skills gap.In regulatory news, California Governor Gavin Newsom vetoed a strict AI regulation bill, opting instead to collaborate with academics to develop alternative guidelines. This decision reflects the ongoing debate surrounding AI safety and regulation, with Newsom arguing against singling out large AI models. Additionally, the National Institute of Standards and Technology (NIST) has revised its password guidelines, shifting the focus from complexity to length, which aims to improve user experience and security practices.Finally, Sobel discusses Meta's recent announcements from their Connect event, particularly the unveiling of their Orion AR glasses. While the glasses showcase advanced features like eye tracking and muscle-reading technology, their high production cost means they won't be available for mass production anytime soon. Meta's commitment to innovation in spatial computing positions them as a leader in the industry, potentially paving the way for a new computing paradigm that integrates AI with real-world awareness. The episode concludes with a reflection on the importance of adapting to these technological advancements and the implications for the future of work. Three things to know today 00:00 AI and Data Take Priority as IT Budgets Shift, Cyber Workforce Slows, and Skill Shortages Persist Across Tech Sectors03:58 AI Regulation Vetoed in California as NIST Shifts Password Policy Focus from Complexity to Length05:42 Meta Leads Spatial Computing Race with Orion AR Glasses and AI Innovations, Highlighting Long-Term Industry Shift Supported by: https://www.huntress.com/mspradio/http://blumira.com/radio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel engages in a compelling conversation with Eric O'Neill, a former FBI operative renowned for his role in capturing notorious spy Robert Hansen. The discussion delves into the evolution of espionage over the past two decades, highlighting how traditional spycraft has transitioned into the realm of cyber espionage. O'Neill explains that while classic methods like dead drops and clandestine meetings still exist, the majority of modern espionage is conducted through cyber attacks, where attackers exploit vulnerabilities in systems to gain access to sensitive information.O'Neill emphasizes the importance of understanding the changing landscape of threats, particularly the misconception that insider threats are the primary concern. He points out that attackers often create what he terms "virtual trust insiders" by stealing credentials and infiltrating organizations from the outside. This shift in tactics underscores the need for businesses to focus on robust cybersecurity measures, including better authentication practices and employee training to recognize phishing attempts.The conversation also touches on the complexities of the cybersecurity industry, where the balance between providing solutions and generating profit can create tension. O'Neill argues that while technology companies are developing products to combat cyber threats, the focus should also be on fundamental practices such as implementing multi-factor authentication and improving software quality. He advocates for a proactive approach to cybersecurity, encouraging organizations to adopt counterintelligence strategies to anticipate and thwart potential attacks before they occur.As the episode concludes, O'Neill discusses the future of cybersecurity in the context of artificial intelligence. He notes that both cybercriminals and cybersecurity professionals are increasingly leveraging AI, leading to a new battleground where AI systems will play a crucial role in detecting and responding to threats. This evolution presents both challenges and opportunities, as the fight against cyber threats becomes more sophisticated and complex, requiring continuous adaptation and vigilance from organizations and individuals alike. Supported by: https://www.huntress.com/mspradio/http://blumira.com/radio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel engages in a thought-provoking discussion with Howard Cohen, a seasoned expert in the IT industry. They explore the evolving landscape of IT service providers, focusing on the emergence of the "toolsmith" model. This model emphasizes the importance of software developers and hardware manufacturers providing tools that enable partners to create and deliver profitable services, rather than merely reselling products. Howard highlights the shift from product sales to service-oriented models, which allows providers to enhance profitability and foster collaborative partnerships with software vendors.The conversation delves into the challenges faced by managed service providers (MSPs) in today's market, particularly the tension between reliance on vendor tools and the risks associated with vendor dependency. Howard draws an analogy between MSPs and carpenters, suggesting that while tools are essential for their work, the true value lies in how they utilize those tools to provide services. He argues that MSPs can leverage vendor tools to offer proactive services that improve customer relationships, rather than simply reacting to issues as they arise.As the discussion progresses, Howard introduces the concept of a post-verticalization era for technology service providers. He envisions a future where MSPs evolve into business technologists, emphasizing the need for specialization and collaboration among professionals. This shift would elevate the professionalism of IT service providers, akin to established fields like medicine and law. Howard advocates for a framework that establishes professional standards and ethics within the IT industry, ensuring that customers can differentiate between credible providers and those lacking the necessary qualifications.Finally, the episode touches on the implications of citizen AI and its potential to disrupt traditional IT roles. Howard discusses how citizen developers, empowered by low-code and no-code platforms, may reduce reliance on traditional information systems teams. While this democratization of technology presents opportunities, it also raises concerns about shadow IT and the need for IT professionals to adapt to a more dynamic landscape. The conversation concludes with a reflection on the future of AI in the industry, emphasizing the importance of practical applications and the need for IT professionals to remain vigilant in managing the evolving technological environment.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We start with a troubling report revealing that numerous Fortune 100 companies have unknowingly hired North Korean IT workers using fake identities. These workers, often based in China or Russia, have gained access to sensitive systems, raising significant concerns about potential cyber attacks. The episode emphasizes the urgent need for companies to adopt stricter hiring practices, including thorough background checks and identity verification, as U.S. law enforcement takes action against those facilitating this scheme.The episode also covers CrowdStrike's recent testimony before Congress following a significant outage that was not attributed to a cyber attack. Senior Vice President Adam Myers explained that a combination of issues led to the incident, prompting the company to implement new safeguards and offer $60 million in customer credits. Lawmakers are pushing for greater accountability in cybersecurity, discussing potential legal reforms to hold software providers liable for negligence. This scrutiny reflects a pivotal moment in the cybersecurity landscape, where accountability and transparency are becoming increasingly essential.Additionally, the U.S. Department of Justice has updated its compliance guidelines to include the use of AI, emphasizing the need for companies to assess AI's potential risks and ensure compliance with criminal laws. Compliance officers are now expected to address AI's impact on legal compliance, highlighting the importance of proactive monitoring and risk management. The National Institute of Standards and Technology is also proposing new cybersecurity guidelines focused on identity proofing and fraud detection, urging organizations to adopt AI governance programs to enhance security.Finally, the episode touches on broader technological trends, including mobile voting and the quest for ROI on AI. Tech investor Bradley Tusk advocates for mobile voting as a means to increase voter turnout, while another article discusses the importance of breaking down enterprise silos to achieve meaningful returns on AI investments. The episode concludes with a look at the Content Authenticity Initiative led by Adobe, aimed at ensuring the authenticity of AI-generated content, and the unexpected outcomes of self-service kiosks in fast food chains, which have not led to significant job losses but have changed operational dynamics. Four things to know today 00:00 Fortune 100 Firms Unknowingly Hire North Korean Workers, Exposing Critical Gaps in Cybersecurity Hiring Practices03:14 Perfect Storm or Negligence? CrowdStrike's Outage Highlights Potential Shift in Cyber Liability04:58 "If Your AI Does the Crime, You’ll Do the Time": DoJ’s New Compliance Guidelines Target AI Risks08:07 From Mobile Voting to AI ROI: Big Ideas Driving Technology, Security, and Trust in the Digital Age Supported by: https://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses the growing role of artificial intelligence (AI) in small businesses, highlighting a recent survey by the U.S. Chamber of Commerce. The survey reveals that 98% of small businesses are utilizing AI tools, with a notable increase in the adoption of generative AI. While many small business owners view AI as a crucial driver for growth, there are significant workforce concerns, with one in three workers advocating for a ban on AI in the workplace due to fears about job security. The episode emphasizes the need for balanced approaches that address both the potential benefits of AI and the anxieties it generates among employees.Sobel also explores innovative AI applications in various sectors, including wildfire detection, healthcare, and disaster response. Projects like Firesat and PanoAI are developing technologies to enhance early wildfire detection, while MyChart is using AI to assist doctors in managing patient communications. However, these advancements come with challenges, such as the need for long-term studies to evaluate effectiveness and concerns about transparency and accuracy in healthcare communications. The episode underscores the importance of responsible AI integration and the potential risks associated with its use in critical areas.The discussion extends to the implications of AI in cybersecurity, particularly the rise of generative AI being exploited by cybercriminals to create malware. Sobel highlights a recent incident involving an email campaign that targeted French users with malicious software, showcasing how lower-skilled hackers are leveraging AI to enhance their capabilities. This trend raises urgent questions about the need for comprehensive management and governance of AI technologies, as well as the expanding role of IT service providers in educating businesses about compliance and risk management.Finally, the episode touches on community-driven efforts to revive Windows Update for older operating systems, allowing users to update vintage systems like Windows 95 and XP with security fixes. While this initiative appeals to nostalgia, Sobel cautions that these unsupported systems pose significant security risks. The episode concludes with a call for IT service providers to help businesses navigate the complexities of AI and cybersecurity, emphasizing the critical need for clear policies, training, and responsible management as AI tools become increasingly prevalent in the business landscape.Four things to know today 00:00 Small Businesses See AI as Key to Growth, But Workforce Concerns Demand Balanced, Realistic Approaches 03:20 AI-Driven Innovations in Wildfire Detection, Healthcare, and Disaster Response Highlight Promise and Risks07:22 Cloudflare Tackles AI Data Scraping with New Tools and Marketplace for Content Control10:00 Nostalgia Meets Security: Community Efforts Restore Updates for Windows 95, 98, XP, and More Supported by: http://blumira.com/radio/https://www.huntress.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses significant advancements in artificial intelligence (AI) announced by major tech players including Amazon, Google, Microsoft, and OpenAI. Amazon has introduced Project Amelia, a generative AI-powered personal assistant aimed at helping sellers optimize their businesses with tailored insights and support. Meanwhile, Google Cloud has integrated its Gemini AI into Workspace, enhancing customer engagement and security through new tools designed to improve user experience while maintaining privacy.OpenAI is expanding access to its advanced voice mode for ChatGPT, allowing for more natural interactions, while Microsoft has rolled out a new correction feature in Azure AI that aims to improve the accuracy of AI outputs. However, experts caution that this tool may not be entirely reliable due to the inherent limitations of language models. Additionally, Nevada is set to implement a Google Generative AI system to assist in unemployment appeals, raising concerns about automation bias and the accuracy of AI-generated recommendations.The episode emphasizes a consistent theme across these announcements: the focus on using AI to augment human capabilities rather than replace them. Sobel suggests that IT service providers should position AI solutions as tools for enhancing efficiency and decision support, rather than fully autonomous systems. This approach highlights the importance of embedding AI into core business processes and developing expertise in integrating generative AI into client environments, with a strong emphasis on personalization, accuracy, and security.In a related discussion, Sobel covers a significant partnership between AWS and Intel, which aims to develop custom AI chips to enhance application performance and strengthen the U.S. semiconductor supply chain. This collaboration is seen as a strategic win for Intel amid ongoing industry shifts. The episode also touches on the legal tensions between Broadcom and AT&T regarding VMware support, illustrating the broader challenges in the IT industry as vendors transition to subscription models. Sobel encourages IT providers to act as trusted advisors, helping clients navigate vendor contracts and explore alternative solutions to ensure favorable terms. Three things to know today00:00 Amazon, Google, Microsoft, and OpenAI Announce AI Enhancements Aimed at Augmenting Human Capabilities05:11 AWS Taps Intel for Custom AI Chips in Major Win Amid Semiconductor Industry Shifts06:37 Broadcom Counters AT&T’s Claims Over VMware Support Amid Shift to Subscription Model Supported by: https://movebot.io/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft has launched the SecureFuture initiative, which aims to address past security failures by implementing tighter controls and accountability measures. With a dedicated team of 34,000 engineers, the company has made substantial changes, including updating security systems and enhancing transparency. Despite these efforts, Microsoft acknowledges the ongoing challenge of rebuilding trust in its security practices, particularly in light of its reputation with the U.S. government.The episode also covers the leadership change at ConnectWise, where Manny Ravello has been appointed as the new CEO, succeeding Jason McGee. Ravello's extensive experience in the technology sector positions him to leverage AI opportunities for managed services providers. The discussion highlights the competitive landscape, with Halo PSA partnering with NinjaOne to enhance service capabilities and introduce AI-driven features. This collaboration aims to address challenges faced by managed services providers and positions both companies for future growth in the PSA market.Host Dave Sobel then shifts focus to CrowdStrike, where customer trust appears to be divided following significant outages in Germany. While some organizations are abandoning their current security vendors, others continue to express interest in expanding their use of CrowdStrike's Falcon platform. The episode emphasizes the importance of customer trust and the need for CrowdStrike to address the concerns raised by the recent operational disruptions. Despite the mixed sentiments, analysts suggest that CrowdStrike's updates to its platform could enhance its appeal and streamline cybersecurity management.Finally, Sobel reflects on the broader implications of these developments in the tech industry. He encourages listeners to consider the importance of security governance and accountability as companies navigate the evolving landscape. The episode underscores the necessity for organizations to conduct comprehensive audits, offer tailored security assessments, and bridge the talent gap in IT. By adopting a "less is more" strategy, businesses can focus on doing fewer things better, ultimately enhancing their security posture and building trust with clients. Three things to know today 00:00 Microsoft’s Security Overhaul Report: New Governance, Tight Controls, and Accountability Measures to Rebuild Trust04:35 Leadership Change at ConnectWise Signals Focus on AI as Platform Battles Intensify07:32 Customer Trust in CrowdStrike Divided: German Outages Raise Concerns, but Analysts Highlight Expansion Potential Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Federal Reserve has implemented a half-point interest rate cut, with projections for further adjustments in the coming year. Despite a slight increase in the unemployment rate to 4.2%, layoffs have decreased as companies are more cautious, learning from past experiences during the pandemic. This cautious approach is expected to continue due to anticipated labor shortages, creating a favorable environment for IT providers to support clients in their digital transformation efforts.Host Dave Sobel highlights the substantial investments being made in AI infrastructure, particularly a $30 billion fund from Microsoft and BlackRock aimed at enhancing data centers and energy supply. This initiative is crucial for reducing reliance on foreign sources amid geopolitical tensions and ensuring the U.S. maintains its competitive edge in the generative AI race. With lower borrowing costs, IT providers are encouraged to leverage financial resources to enhance productivity through automation, managed services, and remote work solutions, aligning their service portfolios to support AI adoption.The episode also addresses recent challenges faced by major tech companies. Apple’s macOS Sequoia is causing issues with third-party security software, prompting Microsoft to advise against upgrading. Meanwhile, Microsoft has announced the public preview of Hotpatching for Windows Server 2025, allowing security updates without requiring a reboot, which aims to streamline update processes. Additionally, Microsoft has deprecated Windows Server Update Services, encouraging businesses to transition to cloud-based solutions for update management, reflecting a broader industry trend towards cloud-based management.Finally, Sobel discusses the implications of AI investments and regulatory challenges, including LinkedIn's suspension of its UK user data policy for AI training following user backlash. A study reveals that AI is underutilized in UK workplaces, with only 4% of adults using it daily. The episode emphasizes the need for organizations to adapt to AI, not just through technology but by fostering a cultural shift towards embracing its benefits. As the landscape of IT management evolves, Sobel encourages IT service providers to prepare for sustainable and energy-efficient AI strategies while addressing the gap between AI's potential and its current usage. Three things to know today 00:00 Lower Layoffs, AI Investments, and Rate Cuts: IT Providers Positioned for Expansion04:09 Sequoia Bugs, AI Expansion, and Hotpatching: How Apple and Microsoft Are Reshaping IT Management 07:56 Microsoft Revives Three Mile Island for AI Energy Needs Amid Regulatory and Subsidy Debates Supported by: https://www.huntress.com/mspradio/https://getthread.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

host Dave Sobel welcomes Ori Rafael, CEO and co-founder of Upsolver, to discuss the emerging concept of lake house architecture in data management. The conversation begins with an exploration of how lake houses compare to traditional data warehouses and data lakes. Ori explains that a lake house is essentially a modern data warehouse architecture that allows customers to manage their own data layers, providing flexibility and control over their data storage and processing.Ori delves into the evolution of data management architectures, highlighting the transition from on-premise data warehouses to cloud-managed solutions. He discusses the challenges faced by database administrators (DBAs) in the past, such as vendor lock-in and the limitations of traditional data warehouses. The lake house model addresses these issues by decoupling storage and compute, enabling organizations to utilize multiple query engines and platforms without being tied to a single vendor.The discussion also touches on the significant advantages of lake house architecture, particularly in terms of cost reduction and operational efficiency. Ori emphasizes that organizations can save a substantial portion of their data warehouse budgets by eliminating the need for expensive ETL processes tied to specific warehouse vendors. Additionally, the ability to leverage various engines for analytics and AI applications empowers businesses to innovate without the constraints of traditional data management systems.As the conversation progresses, Ori highlights the importance of optimizing storage for improved query performance and efficiency. He explains how Upsolver manages the file system layer to ensure that organizations can achieve performance levels comparable to traditional warehouses while maintaining high storage efficiency. The episode concludes with a discussion on the evolving role of data engineers, emphasizing the need for them to transition from developers to platform managers, enabling greater independence and efficiency in data operations.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel welcomes back Jay McBain, the chief analyst for channels, partnerships, and ecosystems at Canalys. The discussion centers around the evolving landscape of artificial intelligence (AI) and its implications for businesses, particularly in the context of data management and device sales. With a staggering 85% of the world's business data still residing on-premises, the conversation highlights the necessity for companies to adapt their strategies for training and tuning large language models without relying solely on public cloud solutions. Jay shares insights from recent Canalys research, predicting that the generative AI services market will grow to $158 billion by 2027, with a compound annual growth rate (CAGR) of 59%. He emphasizes the importance of on-device execution of AI models at the edge, which will create significant opportunities for partner services, outpacing device growth in sectors like smartphones and PCs. The discussion also touches on the rapid growth of servers and related services, driven by the need to train and tune AI models with business data, indicating a robust future for intelligent edge solutions. As the conversation progresses, Jay outlines a four-stage framework for how businesses can effectively leverage AI. The first stage involves initial conversations about AI's potential impact across various business functions, primarily led by system integrators. The second stage focuses on the enhancement of existing SaaS products with AI features, while the third stage emphasizes the importance of data management and preparation for training AI models. Finally, the fourth stage addresses the infrastructure needed to support these advancements, including the growth of servers and networking solutions. The episode concludes with a thought-provoking discussion on the implications of AI for small and mid-sized businesses. Jay argues that while larger enterprises may initially adopt AI technologies, smaller organizations have the agility to leverage these advancements without the burden of extensive legacy systems. This creates a unique opportunity for smaller firms to enhance customer service and operational efficiency through AI-driven solutions. The conversation underscores the need for businesses to rethink their strategies in light of these technological advancements, as the landscape continues to evolve rapidly. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Slack is enhancing user workflows by integrating AI agents from various partners, including Salesforce and Asana, to streamline tasks and improve productivity. However, user adoption remains a challenge as many are still hesitant about AI in the workplace. T-Mobile's collaboration with OpenAI aims to create a new AI-powered customer service platform, IntentCX, which will analyze call transcripts to enhance customer interactions. Meanwhile, Adobe is set to launch a new video model for its Firefly AI platform, allowing users to create short videos on demand.The episode also highlights LinkedIn's controversial decision to opt users into training generative AI models using their data without prior consent, raising concerns about data privacy and trust. While users can opt out, this policy does not affect data already used for training. LinkedIn claims to employ privacy-enhancing technologies to protect personal data, but the move has drawn scrutiny, especially following similar practices by Meta. Sobel emphasizes the importance of ethical AI integration and the need for providers to help clients navigate these new tools while addressing growing concerns about data privacy.As the tech landscape evolves, host Dave Sobel discusses the upcoming rollout of Windows 11 version 24H2, which is set to begin in October 2024. This minor update includes performance improvements, particularly for AMD-based PCs, but comes at a time when Windows 10 is approaching its end of support date. With a significant portion of users still on Windows 10, the implications for security and the potential for cyber attacks are critical. Sobel urges IT service providers to prepare for the transition by assessing client systems for upgrade readiness and ensuring compatibility with the new operating system.Finally, the episode delves into Apple's recent move into healthcare, transforming AirPods Pro 2 into hearing aids through a software update. This development follows regulatory changes that opened the market for over-the-counter hearing aids, allowing tech companies to innovate in a space previously dominated by a few firms. Sobel also discusses the transformative potential of AI in IT support, emphasizing the need for strategic implementation that enhances efficiency while maintaining human oversight. The episode concludes with a call for a balanced approach to innovation, ensuring that new technologies are adopted thoughtfully and responsibly.Three things to know today 00:00 As Slack, T-Mobile, and Adobe Launch AI Agents, LinkedIn's Data Practices Highlight Growing Trust Issues04:41 Windows 11 Version 24H2 Rolls Out Amid Looming Windows 10 End-of-Support Deadline: Security Challenges Ahead06:34 Apple's Healthcare Move, AI in IT Support, and Next-Gen Reasoning Models: Balancing Innovation with Strategic Caution Supported by: https://timezest.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode opens with a report on a series of explosions involving handheld pagers in Lebanon and Syria, which injured multiple individuals, including members of Hezbollah. This incident is believed to be a sophisticated attack attributed to Israel, highlighting the ongoing tensions in the region. Sobel also covers a new covert attack method, PIX-L, which can exploit air-gapped networks using sound waves, emphasizing the need for organizations to bolster their defenses against such unconventional threats.The episode shifts focus to cybersecurity measures being implemented in the U.S. ahead of the presidential election. The Cybersecurity and Infrastructure Security Agency (CISA) has released new checklists aimed at enhancing the security of election systems, recommending practices such as multi-factor authentication and encrypted backups. Additionally, Sobel discusses the rollout of the Cybersecurity Maturity Model Certification (CMMC) by the Pentagon, which aims to improve the protection of controlled unclassified information (CUI) among contractors. This phased rollout is expected to take three years and underscores the importance of cybersecurity in the defense sector.Sobel then delves into the regulatory landscape surrounding artificial intelligence, particularly in California, where Governor Gavin Newsom is considering the implications of AI Bill SB 1047. This bill seeks to hold AI vendors accountable and prevent AI-related disasters. While Newsom has signed several other AI-related bills into law, he remains cautious about the potential impact of SB 1047 on the industry. The episode also highlights an upcoming global AI safety summit hosted by the Biden administration, aimed at fostering international cooperation on AI development and addressing concerns about generative AI.Finally, the episode addresses Intel's ongoing challenges in the semiconductor market, including its decision to separate its foundry business into an independent subsidiary to attract external capital. Sobel discusses Intel's recent partnership with Amazon to develop an AI fabric chip and the significant funding it has received under the CHIPS Act. However, the company faces setbacks, such as losing a major contract to AMD for the PlayStation 6 chip, which could have generated substantial revenue. Sobel emphasizes the fragility of Intel's turnaround efforts and the importance of securing key clients to ensure future growth in a competitive landscape. Three things to know today 00:00 Rogue Pagers, Pixhell Exploits, and CMMC Rollout04:41 Governor Newsom Signs AI Regulations on Deepfakes and Political Ads, While SB 1047 Awaits Final Decision07:23 Intel’s Foundry Gamble: Balancing External Capital and Contract Losses to Drive Semiconductor Growth Supported by: https://www.huntress.com/mspradio/http://blumira.com/radio/ CoreView Sept 19 Webinar: https://okt.to/CLa4Uf  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We start with Amazon's announcement that it will require corporate employees to return to the office five days a week by January 2025. This decision, articulated by CEO Andy Jassy, aims to enhance in-person collaboration and strengthen company culture. However, it comes alongside plans to reduce middle management by increasing the ratio of individual contributors to managers, raising concerns about potential employee turnover and the impact on productivity and satisfaction.Host Dave Sobel also highlights Microsoft's recent enhancements to its Microsoft 365 CoPilot, which now includes the ability to create autonomous AI agents for workflows and improved collaboration features. The integration of the advanced GPT-4.0 model is expected to streamline tasks across various departments, potentially reducing manual workloads. Additionally, Microsoft has launched Office LTSC 2024, aimed at commercial and government customers needing long-term support, which includes new functionalities and security updates.The episode further delves into CrowdStrike's challenges, as former employees report a culture prioritizing speed over quality, which contributed to a significant software outage in July 2024. Despite the company's commitment to quality control, the rising technical errors raise questions about its operational practices. In response, CrowdStrike has expanded partnerships with Cohesity and 1Password to enhance cybersecurity solutions, indicating a shift towards improving threat detection and response capabilities.Finally, Sobel discusses the growing role of AI in customer service, with Salesforce launching AgentForce to automate customer interactions and Jabra introducing ClearSpeech to enhance audio quality in contact centers. These developments reflect a broader trend of businesses embracing AI-driven efficiency while balancing the need for human support in complex customer interactions. The episode concludes with a call for accountability among software vendors to ensure quality and reliability in their services. Four things to know today00:00 Amazon to Require Full Return to Office by 2025, Tightens Workforce with Cuts to Middle Management04:11 Microsoft Enhances 365 Copilot with Autonomous Agents, GPT-4o Integration, and New Collaboration Features06:12 Ex-CrowdStrike Employees Cite Culture of Speed Over Quality Leading to Major July 2024 Outage07:59 Salesforce’s Agentforce and Jabra’s ClearSpeech Showcase Growing Role of AI in Customer Service Automation Supported by: https://www.coreview.com/msphttps://getthread.com/mspradio/ CoreView Sept 19 Webinar: https://okt.to/CLa4Uf  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel discusses the evolving landscape of managed service providers (MSPs) and the increasing importance of cybersecurity and compliance. With a significant number of Chief Information Security Officers (CISOs) anticipating budget increases for the upcoming year, the focus is shifting towards treating cybersecurity as a business decision. Forrester's report emphasizes the need for investments in API and software supply chain security, as well as human risk management, highlighting the critical role these elements play in maintaining operational resilience and supporting revenue growth.Sobel also highlights a recent report indicating that 71% of organizations plan to boost their IT budgets, particularly for Secure Access Service Edge (SASE) solutions. Despite facing infrastructure challenges and a skills gap, many organizations are looking to outsource SASE management, with a notable reliance on external providers. The episode further discusses Oracle's impressive Q1 earnings report, which showcased a 45% surge in cloud infrastructure revenue and a partnership with Amazon Web Services, indicating a strong market position and growth potential.The conversation then shifts to the emergence of next-gen MSPs, which are leveraging innovative client acquisition strategies and advanced technologies to differentiate themselves in a competitive market. These MSPs are focusing on AI and managed compliance services, fostering deeper collaborations with vendors to enhance their service offerings. Sobel underscores the necessity for traditional MSPs to adapt by embracing new technologies and engaging in co-selling partnerships to remain relevant in an evolving landscape.Finally, the episode touches on significant developments in health technology, including Apple's recent FDA approvals for their AirPods Pro 2 and Apple Watch, which now feature capabilities for hearing assistance and sleep apnea detection. Additionally, Sobel provides an update on Microsoft's recent security event, which highlighted the need for improved collaboration among security vendors but ultimately resulted in a lack of concrete actions. The episode concludes with a reminder of the ongoing challenges in the cybersecurity space and the importance of proactive measures for MSPs to address these risks effectively.Three things to know today 00:00 NextGen MSPs Leverage AI and Compliance Services to Stay Competitive, as CISOs Boost Cybersecurity Spending for 202504:44 OpenAI Surpasses 11 Million Subscribers as o1-Preview Models Highlight Growing Divide in AI Use Cases for MSPs07:53 Apple Secures FDA Approvals for Health Tech While Microsoft Security Event Highlights Need for Better Collaboration Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/ CoreView Sept 19 Webinar: https://okt.to/CLa4Uf  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this bonus episode of The Business of Tech podcast, Brett Leatherman, a senior executive with the FBI, provides insights into the current cybersecurity landscape from a law enforcement perspective. Leatherman highlights the ongoing threat of ransomware targeting businesses, particularly in critical sectors like healthcare and energy. He emphasizes the importance of imposing costs on cybercriminals while also offering substantial assistance to victims of cybercrime.The FBI's success in pushing back against cybercriminals is attributed to their strategic approach of imposing costs on malicious actors while providing assistance to victims. Leatherman discusses a recent operation against the LockBit ransomware group, showcasing the FBI's efforts to disrupt cybercriminal infrastructure and assist affected businesses in decrypting data. By collaborating with international partners and conducting technical operations, the FBI aims to deter cyber adversaries and bring them to justice.Leatherman delves into the process of engaging with the FBI during a cybersecurity incident, emphasizing the importance of establishing a relationship with the local field office before a breach occurs. He outlines the steps MSPs can take before, during, and after a breach, including contacting the FBI, preserving evidence, and collaborating with law enforcement. By sharing insights on contentious information, legal considerations, and post-incident procedures, Leatherman provides valuable guidance for organizations navigating cybersecurity incidents.As cyber threats evolve, Leatherman highlights emerging technologies like artificial intelligence being leveraged by state actors for disinformation campaigns. He underscores the significance of maintaining strong cyber hygiene practices, such as implementing multi-factor authentication, patch management, and software inventory management. By focusing on the basics of cybersecurity and engaging with law enforcement proactively, organizations can enhance their defenses and mitigate the risk of cyberattacks. Leatherman concludes by emphasizing the FBI's role in assisting businesses and encouraging listeners to establish a partnership with their local FBI field office for cybersecurity support. Supported by: https://coreview.com/msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel dives into the evolving landscape of cloud pricing and AI models, highlighting the significant shifts that are reshaping customer expectations. With rising cloud costs becoming a pressing concern for many organizations, Sobel discusses a report indicating that over a third of companies feel their transition to the cloud has not delivered the promised cost-effectiveness, while more than half are experiencing increasing bills. This backdrop sets the stage for a conversation about innovative pricing models, such as Zendesk's new AI pay-for-performance strategy, which charges customers only when its AI successfully resolves issues without human intervention. Joining Sobel is TC Doyle, a seasoned technology and channel expert, who provides insights into the historical context of cloud pricing. Doyle notes that while cloud costs have generally decreased in the past, the reality of rising expenses is now becoming apparent due to factors like increased energy costs, labor shortages, and heightened cybersecurity demands. He emphasizes the opportunity for solution providers to focus on cloud cost management, helping organizations optimize their cloud usage and avoid unnecessary expenses. The discussion then shifts to the mixed reception of Microsoft's AI assistant, 365 Copilot, which has seen low adoption rates among Microsoft 365 users. Doyle explains that customers are hesitant to embrace AI solutions when the value proposition is unclear and the technology does not seamlessly integrate with existing workflows. The conversation highlights the importance of well-defined use cases for AI, as successful implementations often stem from a clear understanding of how AI can enhance specific business outcomes. As the episode progresses, Sobel and Doyle explore the implications of recent political developments on technology policy, particularly in the wake of the presidential debate. They analyze the differing approaches of the Republican and Democratic parties regarding regulation, AI, and cybersecurity, emphasizing the potential impact on managed service providers (MSPs). The conversation underscores the need for clarity and consistency in regulatory frameworks to enable service providers to navigate the complexities of the evolving tech landscape effectively. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent Zoom survey reveals that 83% of employees report higher productivity in hybrid environments, with 64% of leaders adopting such models. Despite this trend, many Fortune 100 companies continue to enforce return-to-office (RTO) mandates, which may negatively impact employee morale and retention. HR expert Daniela Herrera highlights the inequities these mandates create, particularly for caregivers and historically excluded groups, suggesting that organizations should prioritize flexibility to foster a healthier work culture.Sobel also addresses Microsoft's upcoming forced upgrades to Windows 11, set to begin on October 8, 2024. This move aims to enhance security and ensure users receive necessary updates, but it places additional pressure on IT departments to manage these transitions effectively. The episode emphasizes the importance of proactive investments in IT infrastructure, including automated patch management and cybersecurity training, to mitigate the challenges posed by constant updates and security patches.The podcast further explores the legal battle between AT&T and Broadcom, where AT&T accuses Broadcom of attempting to breach VMware contracts by withholding essential support services. This lawsuit underscores the need for businesses to carefully review contracts and negotiate terms that protect access to critical services, especially as subscription models become the industry standard. Sobel notes that organizations must be vigilant in ensuring their operational and financial needs are met in this evolving landscape.Finally, the episode delves into the future of Intel and the implications of AI in education and business. Sobel discusses insights from Dr. A.K. Pradeep's book on leveraging neuroscience and generative AI to influence consumer behavior, as well as the ongoing debate among educators regarding AI's role in learning environments. The episode concludes with a reflection on the ethical considerations surrounding AI adoption across various sectors, emphasizing the need for a balanced approach that values both efficiency and human input. Four things to know today00:00 Hybrid Work and AI Productivity Gains Clash with RTO Mandates, Raising Questions on Leadership’s Reluctance05:02 Microsoft Forces Windows 11 Upgrades and Tightens Office Security as IT Departments Brace for Changes07:57 AT&T Sues Broadcom Over VMware Support Dispute Amid Shift to Subscription Model10:09 Intel’s Future, AI’s Role in Classrooms, and Zendesk’s Innovative Pricing: Key Trends Defining Tech’s Next Era CoreView Sept 19 Webinar: https://okt.to/CLa4Uf  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode starts with California's AI safety bill, SB 1047. The bill, which mandates safety testing and third-party audits for advanced AI systems costing over $100 million, has garnered opposition from industry leaders and academics who fear it may stifle innovation, particularly for smaller firms and academic research. As Governor Gavin Newsom deliberates on the bill, the episode highlights the tension between ensuring safety in AI technology and fostering an environment conducive to innovation.Sobel also covers the recent expansion of ConnectWise's MSP platform through the acquisitions of Axiant and Skykick. These acquisitions aim to enhance data protection and cloud management solutions for managed service providers (MSPs). The integration of these companies is expected to contribute to the development of ConnectWise ASIO, a comprehensive platform that combines various services, including professional services automation and cybersecurity solutions. The episode provides insights into the growth of Axiant and the implications of Skykick's acquisition, particularly in the context of cloud management.The podcast further explores the implications of AI in governance, referencing the recent campaign in Cheyenne, Wyoming, where an AI chatbot named Vic ran for mayor but ultimately lost to the incumbent. Victor Miller, the campaign's proponent, aimed to promote AI governance through his organization, the Rational Governance Alliance. Despite the defeat, Miller remains committed to advocating for AI's role in public decision-making, emphasizing the potential for more efficient and unbiased governance.Lastly, Sobel discusses the growing trend of AI-generated content, specifically ESPN's foray into AI-generated sports recaps for women's soccer. While the intention is to allow human writers to focus on more in-depth reporting, the initial AI-generated recaps have raised concerns about quality and nuance. The episode underscores the importance of human oversight in AI applications, suggesting that while AI can provide basic information, it may fall short in delivering the depth and context that quality journalism requires.Three things to know today 00:00 California's AI Safety Bill SB 1047 Faces Industry Opposition Over Innovation Concerns as It Awaits Governor Newsom's Decision04:52 ConnectWise Expands MSP Platform with Acquisitions of Axcient and SkyKick, Strengthening Data Protection and Cloud Management06:37 MSP Sector Sees Growth with AI-Driven Tools, Enhanced Security Pledges, and Expanding Cloud Marketplaces Supported by: https://getthread.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent survey reveals that while 80% of IT leaders express confidence in their recovery strategies post-ransomware attacks, nearly 70% have paid ransoms despite having policies against it. The episode emphasizes the importance of proactive defense strategies, as Tenable's research shows that only 3% of vulnerabilities pose significant risks, urging organizations to prioritize their cybersecurity efforts effectively.Host Dave Sobel also addresses the alarming rise in ransomware incidents, which increased by 33% globally over the past year, with the U.S. and UK experiencing significant spikes. The discussion includes insights into the tactics employed by attackers, such as living-off-the-land techniques that allow them to evade detection. Additionally, the episode highlights the shift in scam operations towards smaller, more targeted schemes, reflecting a trend of increased efficiency and profitability for cybercriminals.The episode further explores the U.S. Department of Labor's expanded cybersecurity guidance for employee benefit plans, emphasizing the fiduciary responsibility to mitigate risks. The new guidelines outline best practices for maintaining cybersecurity programs and conducting risk assessments. Sobel also discusses the launch of a new incident reporting portal by CISA, encouraging organizations to report cyber incidents to enhance community resilience against threats.Finally, the episode delves into the findings of a Washington University study that uncovers significant data privacy risks associated with GPT applications in OpenAI's GPT store. The study reveals that a majority of these applications fail to disclose their data collection practices adequately, raising concerns about user data exposure. Sobel concludes by discussing vulnerabilities in AI platforms, such as Microsoft 365 Copilot, and the need for IT service providers to focus on AI-specific security strategies to ensure compliance and protect sensitive information. Four things to know today00:00 Ransomware Recovery Gaps Expose Overconfidence: Why IT Providers Must Focus on Real-World Incident Testing04:51 CISA’s Incident Reporting Portal and Expanded DOL Guidance: Why IT Providers Must Enhance Cybersecurity Services 08:26 Washington University Study Uncovers Data Privacy Risks in GPT Store10:21 CrowdStrike and Intel Face Critical Moments Supported by: https://timezest.com/mspradio/https://www.coreview.com/msp Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Gartner emphasizes the importance of tailored AI strategies, suggesting that focused use cases yield better returns on investment compared to broad, generic tools. The episode highlights six transformative technologies identified by Gartner that are set to enhance digital governance over the next five years, including Digital Employee Experience, Generative AI, and Predictive Analytics. Host Dave Sobel stresses the need for organizations to adopt AI at their own pace, considering their specific goals and readiness.The conversation shifts to the current state of AI adoption, particularly focusing on Microsoft's AI assistant, 365 Copilot. Sobel notes the challenges it faces, including performance issues and high costs, which have resulted in low adoption rates among Microsoft 365 users. Despite these hurdles, there is optimism for future improvements as Microsoft expands its AI features across devices. The episode also highlights successful case studies from companies like Klarna and Salesforce, which demonstrate tangible ROI from generative AI applications in various sectors.Sobel also delves into the importance of creativity in education, referencing a study by Canva that underscores its significance for career success in an AI-driven world. The report reveals a gap in educational preparedness, with many educators lacking the resources to foster creative skills. Additionally, the UK government's investment in AI tools for teachers aims to alleviate workload while raising concerns about the ethical implications of AI in education. Sobel emphasizes that as AI automates routine tasks, creativity will become a key differentiator in the workforce.Finally, the episode covers Apple's recent announcements, including the launch of the iPhone 16 and the introduction of AirPods Pro 2 as FDA-approved hearing aids. This move marks a significant step for Apple into the healthcare market, providing affordable access to hearing assistance for those with mild to moderate hearing loss. Sobel concludes by urging listeners to pay attention to Apple's evolving role in healthcare and the broader implications of AI and technology in both business and education. Four things to know today00:00 Gartner Recommends Tailored AI Adoption Strategies: Steady vs. Accelerated Approaches for Maximizing Business Value03:39 AI ROI Hinges on Focused Use Cases: Why Tailored Solutions Outperform Broad Tools Like Microsoft Copilot07:30 Canva Study Highlights Creativity as Key to Future Success: AI’s Role in Shaping Education09:25 Apple Enters Healthcare Market with FDA-Approved AirPods Pro 2 Hearing Aids Supported by: https://movebot.io/mspradio/ Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.