Business of Tech: Daily 10-Minute IT Services Insights

In the aftermath of the CrowdStrike outage, Delta Airlines estimates a $500 million loss due to flight cancellations and financial repercussions. Delta is considering legal action against CrowdStrike and Microsoft, with shareholders also filing a lawsuit against CrowdStrike for alleged misleading information. The Cyber Safety Review Board is contemplating an investigation into CrowdStrike's incident, while over 180 software companies have committed to CISA's Secure by Design pledge to enhance cybersecurity practices.The episode also covers new tools and enhancements in the tech industry, including Gradient MSP's benchmark tool for managed services providers, Cohesity's AI-powered data cloud with improved threat detection capabilities, and NIST's Dioptra for assessing security risks in AI models. The discussion delves into the evolving landscape of SaaS pricing in the AI era, highlighting the shift towards usage-based pricing models and the importance of adapting pricing strategies to capitalize on AI capabilities. Additionally, strategies for successful IT outsourcing partnerships are outlined, emphasizing the need for clear communication, defined goals, and talent acquisition.Dave Sobel provides insights into the impact of the CrowdStrike outage on managed services providers and their clients, noting regional differences in the effects of the incident. The episode also previews upcoming bonus content, including discussions on AI and security, the AI promise of enhancing top performers, and insights on automating workflows using artificial intelligence. Three things to know today00:00 CrowdStrike Outage Impact: Delta's $500M Loss, Shareholder Lawsuit, CSRB Consideration, and CISA Pledge Growth04:16 New Tools and Enhancements: Gradient MSP's Benchmark Tool, Cohesity's AI-Powered Data Cloud, and NIST's Dioptra for AI Security05:46 Navigating the Future of SaaS Pricing and IT Outsourcing: Strategies for Success in the AI Era Supported by: https://timezest.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Remote work popularity is surging, with full-time remote workers expected to rise from 12.7% to 22% next year. CISOs are facing significant security challenges due to remote work, leading to a greater reliance on zero-trust security frameworks. Despite some companies favoring in-person attendance, remote work continues to grow in popularity, with 98% of employees desiring remote work.The episode highlights unique AI use cases in politics, weather forecasting, and social interactions. For instance, a Virginia Representative used an AI-generated clone of her voice to deliver a speech, showcasing the technology's potential for accessibility. AI is revolutionizing weather forecasting, with models predicting hurricanes and global weather patterns faster and more accurately. Additionally, an AI companion called Friend is being developed to provide companionship, emphasizing the evolving relationship between humans and AI.The U.S. Commerce Department released a report endorsing open-weight generative AI models to enhance accessibility for small businesses and researchers. Enterprise security teams are taking steps to mitigate risks associated with AI-enabled applications, focusing on blocking controls and data loss prevention tools. Integris, a national IT managed services provider, is launching a legal practice to serve law firms, reflecting a trend of vertical specialization in the industry. Four things to know today00:00 Remote Work Popularity Surges: Full-Time Remote Workers to Rise from 12.7% to 22% Next Year03:56 From Accessibility to Companionship: Unique AI Use Cases in Politics, Weather, and Social Interaction06:39 Comprehensive AI Risk Management: Insights from the Commerce Department and Netskope Analysis08:07 Vertical Specialization: Integris Launches Legal Practice Following Financial Institution Division Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the current landscape of AI sentiment analysis, there are challenges faced by organizations in justifying the costs of generative AI projects. While executives expect AI to boost productivity, employees report feeling overwhelmed and experiencing burnout due to increased workloads. This discrepancy between leaders and employees underscores the need for organizations to invest in AI implementation, leverage freelance talent, and rethink productivity metrics to address these issues effectively.The episode also delves into the findings of the 2024 Stack Overflow Developer Survey, revealing a widening gap between the increasing use of AI tools by developers and their trust in the accuracy of these tools. Concerns around misinformation, data attribution, and bias contribute to the lack of trust in AI systems. Despite these concerns, developers do not see AI as a job threat, with JavaScript remaining the most popular programming language and AWS leading in cloud platforms.Furthermore, the discussion touches on the evolving landscape of IT and privacy policy, with a focus on the modernization of the Federal Risk and Authorization Management Program (FedRAMP) and recent court rulings on border searches. The modernization of FedRAMP aims to enhance cloud security authorization processes, driving government-wide digital transformation and IT modernization. Additionally, the court ruling emphasizes the importance of warrants for searches, safeguarding privacy rights protected by the First and Fourth Amendments.Lastly, the episode explores Microsoft's response to the CrowdStrike outage, where 8.5 million PCs were affected by a faulty update. Microsoft is considering restricting third-party access to the Windows kernel to enhance system reliability and security. This incident underscores the importance of software quality and system resilience, prompting discussions around kernel access policies. The episode concludes with a call for technology advancements and a reminder of the significance of software quality in ensuring system reliability. Three things to know today00:00 AI Sentiment Analysis: Addressing the Gaps Between Business Leaders and Employees, Product Use and Trust04:17 FedRAMP Modernization and Court Ruling on Border Searches Highlight Major IT and Privacy Policy Shifts06:15 Microsoft's Security Strategy: Lessons from CrowdStrike Outage and Potential Kernel Access Restrictions Supported by: https://movebot.io/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

First, an overview of the current state of the U.S. economy, highlighting positive trends such as the expansion of the services sector and a slight pickup in GDP growth for the April-June period. Despite concerns about a high interest rate environment, the economy remains resilient, with jobless claims and durable goods orders aligning with a positive growth outlook.The episode also delves into the projected growth of consumer tech spending in the U.S., with a 1% increase expected this year and a 4.4% growth forecasted for 2025. This growth follows declines in the consumer tech market in previous years due to various economic factors. The focus on small businesses as consumers rather than enterprise businesses is seen as a positive sign for the industry.Kaseya's announcement of the adoption of its Kaseya 365 subscription by over 4,000 MSPs in the first three months since its launch is discussed. The subscription has reportedly led to higher profits and cost savings for MSPs, positioning them as more profitable service providers for small businesses. The episode analyzes the pricing strategy behind the subscription and emphasizes the importance of understanding the messaging around price and margin.The episode concludes with a discussion on the evolving landscape of search engines, highlighting innovations from Google, Microsoft, and OpenAI. Google's strong earnings in Q2 2024, Microsoft's AI-enhanced update to Bing Search, and OpenAI's SearchGPT are all significant developments in the search industry. These advancements signal a disruption in search technology, with potential downstream impacts on marketing strategies for IT services and customers. Three things to know today00:00 Resilient US Economy: Q2 GDP Up, Services Thrive, and Tech Spending Expected to Rebound03:52 Kaseya 365 Subscription Adopted by Over 4,000 MSPs in First Three Months04:58 Search Industry Disruption: Google, Microsoft, and OpenAI Innovate Amid Revenue and Content Access Shifts Supported by: https://www.coreview.com/msphttps://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Srini Koushik, President of Technology and Sustainability at Rackspace, discusses the changing landscape of sustainability and AI in the IT services market. Srini highlights the importance of incorporating sustainability into services in a more holistic manner, considering factors such as climate change, income inequality, and equitable AI implementation. He emphasizes the need for conscious consumer choices and selecting vendors who prioritize sustainability in their operations.The conversation shifts to AI, with Srini outlining Rackspace's approach to responsible AI implementation through the Foundry for AI initiative. He stresses the importance of AI being symbiotic with human beings, secure, and sustainable. Srini explains how Rackspace aims to leverage its expertise in managing production workloads to help customers implement AI solutions that meet these criteria. The discussion delves into the role of partnerships in delivering AI solutions tailored to specific organizational needs.Srini explores the potential for AI to address technical debt in organizations and drive productivity improvements. He underscores the importance of training both AI models and human users to maximize the benefits of AI tools like Microsoft Copilot. Srini envisions a future where AI enhances critical thinking skills and frees up time for individuals to focus on higher-level tasks. The episode concludes with a reflection on the evolving opportunities in the IT services market and the transformative potential of AI for businesses. Supported by:https://www.huntress.com/mspradio/http://skykick.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel and channel expert Ryan Morris discuss the aftermath of the CrowdStrike incident and the importance of focusing on software quality in the tech industry. They emphasize the need for technology vendors to prioritize reliability, stability, security, and manageability in their products to prevent future outages and vulnerabilities. The conversation highlights the role of MSPs and channel companies in ensuring that the technology they offer is reliable and professionally supported, ultimately benefiting both the vendors and the end-users. Ryan Morris emphasizes the importance of channel partners choosing vendors based on the quality and reliability of their products, rather than just the latest features or pricing. He stresses the need for vendors to take responsibility for the quality of their software and provide effective support to channel partners in case of issues. The discussion also touches on the significance of industry-wide initiatives like the "secure by design" pledge to promote software quality and security across the tech ecosystem. The conversation shifts to the impact of AI on IT careers, with both Dave and Ryan expressing optimism about AI's role in enhancing human capabilities rather than replacing jobs. They discuss the importance of leveraging AI as a tool to make professionals more productive and efficient in their roles. Additionally, Dave clarifies his approach to selecting tools for an MSP business, focusing on compatibility with modern API-driven interfaces and the importance of selecting tools that align with the business's long-term goals. The episode concludes with a preview of an upcoming interview with Srini Koushik of Rackspace, where he discusses Rackspace's AI framework and their focus on responsible AI implementation. The conversation highlights Rackspace's commitment to symbiotic, secure, and sustainable AI solutions, emphasizing the importance of responsible AI practices in the tech industry. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We discuss the aftermath of CrowdStrike's software update crash, which cost Fortune 500 companies an estimated $5.4 billion. The update caused widespread disruptions, particularly in the aviation, healthcare, and banking sectors. CrowdStrike is working on improving their testing policies and deployment strategies to prevent similar incidents in the future. The fallout from the crash has led to investigations by the Department of Transportation and calls for congressional hearings.Another highlight of the episode is the revelation that a North Korean threat actor infiltrated a cybersecurity firm by posing as a remote worker using a stolen identity. This incident underscores the importance of robust vetting processes and continuous security monitoring in organizations. The need for enhanced security measures to detect and prevent such attacks is emphasized, as the threat landscape continues to evolve.The episode also delves into the concept of digital twins, virtual likenesses used for research purposes, and their potential applications in various industries. The market for digital twins is expected to grow significantly, with healthcare driving its growth. Additionally, the discussion touches on the importance of strategic AI integration and scenario planning to prepare for the future of AI technology.Lastly, the episode explores the challenges faced by the shared responsibility model in cloud computing security. As sophisticated threats and automated attacks strain the traditional model, cloud providers are urged to take on more responsibility to protect their customers. The need for industry-wide improvements in security practices and the importance of incorporating AI into strategic planning processes are highlighted throughout the episode. Three things to know today00:00 CrowdStrike's Crash Costs Billions: Aviation Disruptions, Congressional Hearings, and New Testing Policies05:51 Identity Theft and AI: How a North Korean Hacker Infiltrated a Cybersecurity Firm06:39 Strategic AI Integration: Digital Twins, Scenario Planning, and Evolving Cloud Security Models for Future Success Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode begins with a discussion on a vulnerability in Microsoft's Windows Hello for Business authentication model, which has been found to be susceptible to downgrade attacks. Microsoft has released a fix for this issue to enhance security measures. Additionally, the episode highlights AT&T's decision to pay a ransom to prevent the exposure of stolen call records, shedding light on the prevalent trend of companies paying ransoms after cyber attacks.The episode also delves into Switzerland's groundbreaking law, mandating the use of open-source software in the public sector to promote transparency and security. Furthermore, the Cybersecurity and Infrastructure Security Agency (CISA) has published a playbook for resilience planning in critical infrastructure, emphasizing the importance of enhancing security measures and minimizing the impact of cyber attacks. The episode also discusses leadership changes at CISA, with Brandon Wales stepping down as the executive director and Bridget Bean set to take over in August.In the realm of technology, Google's reversal of its plan to drop support for third-party cookies in Chrome is highlighted, with the introduction of the Privacy Sandbox as an alternative. The episode also explores advancements in AI technology, such as OpenAI's Instruction Hierarchy technique to prevent AI models from being misled and Meta's release of LLAMA 3.1, an open-source AI model with significant parameters. The discussion touches on the growing adoption of generative AI in businesses and the importance of addressing bias and fairness in AI models.Concluding the episode, Dave Sobel emphasizes the significance of strategic decision-making in cybersecurity, advising against paying ransoms and advocating for unique approaches like Switzerland's open-source mandate. The episode underscores the evolving landscape of technology and the need for businesses to adapt to changing trends and security measures. Three things to know today00:00 Cybersecurity in Focus: Windows Hello Fix, AT&T Ransom, Swiss Open-Source Law, and CISA Leadership Changes04:51 Google Reverses Third-Party Cookie Phase-Out: What It Means05:45 OpenAI and Meta's Latest Advances: Instruction Hierarchy, Llama 3.1, and the Business Implications Supported by: https://huntress.com/mspradio/https://timezest.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Global IT spending is projected to surge by 7.5% in 2024, driven by increased demand for data center systems and IT services, particularly generative AI. The growth forecast highlights the sustained demand for managed services and cloud solutions, indicating a shift towards comprehensive IT management solutions offered by MSPs.Secondly, Meta, the parent company of Facebook, is facing a regulatory showdown in the EU as it withholds its new multimodal AI model from European customers due to regulatory uncertainties. This decision reflects a broader trend among U.S. tech giants to withhold products from European markets, raising concerns about data privacy and compliance with GDPR regulations. The move underscores the challenges tech companies face in navigating complex regulatory landscapes across different regions.Thirdly, the podcast delves into the impact of legacy tech upgrades on businesses, with the average company spending $2.9 million on maintaining and upgrading outdated systems. Legacy systems pose challenges for implementing emerging technologies like AI, impacting productivity and hindering innovation. The episode emphasizes the importance of modernization roadmaps and cloud migration strategies to help businesses transition to more agile and scalable IT infrastructures.Lastly, the episode touches on NATO's plans to establish a new cyber defense center in Belgium to protect allied cyberspace operations. This initiative comes in response to the rise in politically motivated cyber attacks since the Russian invasion of Ukraine in 2022, highlighting the growing importance of cybersecurity in the geopolitical landscape. The establishment of the NATO Integrated Cyber Defense Center underscores the evolving nature of cyber warfare and the need for collective resilience and defense strategies in the digital age. Three things to know today 00:00 Global IT Spending to Surge by 7.5% in 2024, Driven by Data Center Systems and IT Services04:19 Meta's Regulatory Showdown: EU Customers Denied Access to New Multimodal AI Model07:25 Legacy Tech Upgrades Costing Businesses Millions, Hindering AI Adoption and Productivity  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

CrowdStrike released a software update that caused Windows machines to enter a boot loop, impacting around 8.5 million devices globally. The CEO of CrowdStrike issued an apology for the incident, highlighting the need for software vendors to prioritize quality and minimize flaws in their products. The aftermath of the incident raises questions about the trade-offs between efficiency and reliability in the tech industry. The second incident discussed is the dismissal of most of the Security and Exchange Commission's lawsuit against SolarWinds. The lawsuit accused SolarWinds of concealing security weaknesses before and after a cyberattack linked to Russia. The ruling is seen as a positive development for CISOs and IT leaders facing legal scrutiny after cyber attacks, but it also raises concerns about the lack of responsibility assumed by software vendors in such cases. The episode emphasizes the need for software manufacturers to take responsibility for the reliability and security of their products. Two things to know today00:00 We have to talk about Friday’s Crowdstrike incident to discuss where we go from here09:08 Judge dismisses case by SEC against SolarWinds Supported by: http://skykick.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tyler Hochman, CEO of FORE Enterprise, discusses their AI workforce analytics platform that predicts employee turnover before employees themselves are aware of their intentions to leave. The technology utilizes a combination of external and internal data sources to create predictive models on both aggregate and individual levels. External data sources include census information, demographics, and economic trends, while internal data encompasses employee performance metrics like utilization and schedule adherence.Hochman highlights the importance of data organization and structuring for effective data analytics, emphasizing that manual data structuring can be cost-effective for small-scale operations. However, as organizations grow beyond a certain size, automation becomes more efficient. The discussion also delves into the privacy considerations surrounding employee data collection, with Hochman emphasizing the need to respect employees' existing understanding of performance tracking metrics.The conversation shifts to actionable insights derived from the predictive analytics, with Hochman identifying key factors that indicate employee turnover. For highly utilized employees, burnout, competitor risk, and upward mobility within the organization are significant predictors. In contrast, low-utilized employees may leave due to factors such as team composition, communication issues, and skills mismatch. Hochman stresses the importance of targeted intervention strategies tailored to the specific reasons driving employee turnover.In conclusion, Hochman underscores the value of leveraging AI and machine learning techniques in data analytics pipelines to handle large volumes of data efficiently. By streamlining data acquisition, structuring, and analysis processes, organizations can gain valuable insights to optimize workforce retention strategies. The episode provides practical insights into utilizing data analytics to forecast employee turnover and implement targeted interventions for improved employee retention. Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

ost Dave Sobel delves into the question of how he would start a managed services provider (MSP) today. He emphasizes the importance of not solely focusing on monthly recurring revenue but also considering other revenue sources like project work and product gross margin. Sobel highlights the need for MSPs to run efficient operations and maximize service gross margins to ensure profitability. He stresses the significance of providing valuable insights and advice to customers to enhance their businesses through technology. Sobel introduces a new perspective on starting an MSP in 2024 by emphasizing the importance of data management and governance. He discusses the necessity of organizing and managing data effectively to reduce cyber risks, ensure compliance, and prepare for artificial intelligence integration. Sobel suggests that understanding and preparing data for analysis is crucial for empowering businesses and driving better business outcomes. He encourages leveraging existing frameworks and structures to assist customers in preparing for the future of AI. The episode features insights from industry experts like Peter Kujawa and Yasser Ali, who discuss the importance of maximizing service gross margins and addressing data security concerns in the context of AI governance. Sobel also previews an upcoming interview with Tyler Hockman, CEO of 4Enterprise, who discusses using AI to predict employee turnover based on internal and external data sources. The episode concludes with Sobel inviting audience participation and feedback, encouraging listeners to share their thoughts on the evolving landscape of MSPs and the role of data management in driving business value. Overall, the episode provides valuable insights into the evolving landscape of MSPs in 2024, emphasizing the importance of diversifying revenue streams, focusing on data management, and preparing for the integration of AI technologies. Sobel's discussions with industry experts and previews of upcoming interviews offer a comprehensive view of the challenges and opportunities facing MSPs today. The episode serves as a thought-provoking exploration of the key considerations for starting and growing a successful MSP in the rapidly changing technology landscape. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Mistral launched CodeStrollMamba and MathStroll, outperforming open-source models. OpenAI released GPT-4.0 Mini, a cost-efficient AI model, while Microsoft introduced Spreadsheet LLM for spreadsheet analysis. AWS unveiled AWS AppStudio for creating enterprise applications effortlessly.Microsoft's checkpoint cumulative updates for Windows 11 aim to deliver smaller, faster updates through periodic cumulative updates and incremental binary differentials. The change is expected to reduce the size of monthly updates significantly. The episode also discussed a bug resolution impacting Windows Update automation scripts on Windows 11 systems. Admins can expedite the fix process through Known Issue Rollback and Group Policy setup.The episode delved into the concept of managed service as software, emphasizing AI-powered services with high margins. It explored the evolution of managed services providers (MSPs) and the need for continual innovation to meet customer expectations. The discussion extended to the challenges of governing AI in government projects, highlighting the limitations faced by state governments in controlling generative artificial intelligence.In closing, the episode encouraged learning from failed IT projects, aligning with business strategy, and fostering a culture of continuous improvement. It also touched on the transformation of MSPs over the years and the importance of talent acquisition, automation, and regulatory compliance. Three things to know today 00:00 AI Landscape Update: Mistral, OpenAI, Microsoft, and AWS Drive Innovation with Specialized Models03:51 Microsoft Introduces 'Checkpoint Cumulative Updates' for Faster, Smaller Windows 11 Updates05:29 Managed-Service-as-Software: Leveraging AI for Scalable, High-Margin Service Delivery Supported by: https://www.coreview.com/msphttp://skykick.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We highlight the low adoption rate of enterprise-wide AI plans, with only 17% of businesses actively discussing and implementing AI strategies. The need for more robust strategic frameworks to integrate AI effectively is emphasized, as early adopters with clear plans stand to gain a competitive edge in the market.The episode also covers updates on cybersecurity measures, with the White House urging federal agencies to request additional funding for enhancing the nation's cybersecurity defenses. The memo directs agencies to align their budget requests with the National Cyber Strategy and Implementation Plan, emphasizing the adoption of mature zero-trust architectures and minimum cybersecurity requirements for critical infrastructure sectors.Furthermore, the U.S. Department of Labor has introduced new overtime rules impacting small businesses with salaried employees, requiring compliance with updated pay thresholds by 2025. The episode also touches on the temporary halt of net neutrality rules reinstatement by a federal appeals court, influenced by recent legal developments that may weaken the FCC's position.Lastly, the episode delves into the market performance of Apple's Vision Pro headset, predicting a significant drop in sales and the suspension of work on a high-end model in favor of a more affordable release by 2025. Despite challenges in product sales, the Apple Vision Pro is recognized for its accessibility features benefiting users with disabilities. Three things to know today 00:00 Only 17% of Businesses Making Enterprise-Wide AI Plans, Tata Reports03:00 Small Businesses Must Comply with New Overtime Pay Thresholds by 202506:27 Apple Vision Pro Sales Flop: Future Hinges on Affordable Model Release by 2025 Supported by: https://huntress.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

New data is revealed showing the increasing prevalence of remote work among Americans, with companies embracing flexibility and hybrid work models. Unique equity grants with varying vesting schedules are becoming more common in the tech industry, offering companies a way to attract talent and save money. Additionally, a trial of a four-day workweek at a UK council showed promising results, including reduced staff turnover and improved worker mental health.The episode also delved into recent cybersecurity incidents, such as a breach of AT&T call logs and cyber attacks on CDK Global and threats to the Paris Olympics. Despite these challenges, a survey revealed that managed services providers remain confident in their cybersecurity capabilities, with a focus on combating ransomware and malware. The importance of securing third-party integrations, enhancing cloud security, and preparing for high-profile event security was emphasized in light of these incidents.Furthermore, advancements in AI were discussed, including the use of machine learning to predict disease risk and analyze medical data. Microsoft's Copilot AI and OneNote can now read and analyze handwritten notes, while the AI speech generator Vol-E2 can accurately reproduce human speech. These AI developments have significant implications for early intervention and prevention in healthcare, showcasing the potential of leveraging technology to improve patient outcomes.The episode concluded by highlighting the importance of readiness and incident response planning in the face of cybersecurity threats. It emphasized the need for closer collaboration between the cybersecurity industry and managed services providers to protect small businesses effectively. The episode also encouraged audience engagement through questions and comments, inviting listeners to participate in the discussion on tech trends and developments. Four things to know today00:00 Remote Work Stability, Equity Flexibility, and Four-Day Workweek Benefits04:01 AT&T Call Logs Breach, CDK Global Attack, and Paris Olympics Threats05:36 Survey Highlights MSPs' High Cyber Confidence and Focus on Ransomware and Malware06:44 AI Advances: Disease Prediction, Handwritten Note Analysis, and Speech Generation Supported by: https://timezest.com/mspradio/http://skykick.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Consumers are pushing back against price hikes, leading companies like PepsiCo and Delta Airlines to consider value adjustments due to cooling inflation. Small businesses, particularly those with one to four employees, are facing revenue declines and profitability challenges, with the impending retirement of baby boomer owners expected to reshape the market in the coming years.Secondly, Sobel delves into the skepticism surrounding generative AI, as highlighted in a research paper by Goldman Sachs. The paper questions the economic viability and transformative potential of generative AI, raising doubts about its ability to solve complex problems. Despite optimism surrounding AI, concerns about cost, reliability, and real-world applications persist, impacting investment decisions and stock market gains.Furthermore, the episode emphasizes the importance of long-term planning and skill development in the tech industry. Data shows a trend of Mac owners holding onto their devices for longer, reflecting a shift towards sustainable hardware usage. Additionally, European tech companies are facing skill shortages in areas like artificial intelligence and cybersecurity, underscoring the need for upskilling and reskilling to ensure long-term success in AI strategies.Lastly, Sobel advises IT service providers to focus on sustainable investments, client education, and the development of reliable and cost-effective AI solutions. Embracing hardware longevity, emphasizing high-margin services, and supplementing clients with necessary skills are key strategies for navigating industry shifts and ensuring long-term success. The episode concludes with a call to action for listeners to engage with the content, ask questions, and participate in the live show to stay informed about the evolving business of tech landscape. Three things to know today 00:00 Inflation Cooling, Small Business Struggles, and Baby Boomer Retirements Reshape Market04:07 Goldman Sachs, Enterprise Skepticism, and AI Hype: What’s Next for Generative AI?06:54 Embrace Hardware Longevity: Focus on High-Margin Services and Skill Supplementation Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

One of the big topics discussed on The Business of Tech is data management and its relationship to data security, particularly in the context of AI technology. The guest, Yasir Ali, founder and CEO of Polymer, shares his journey from Wall Street to founding a platform focused on data loss prevention for SaaS and AI applications. He highlights the complexity and importance of data migrations, emphasizing the need for efficient tools like Movebot to streamline the process. Ali delves into the evolving landscape of data security, focusing on the shift towards tracking data in cloud SaaS applications and addressing potential data leakage. He emphasizes the need for organizations to adapt their security measures to protect valuable information residing within various business workflows and applications. The discussion highlights the challenges posed by the changing nature of data storage and sharing in modern cloud environments. The conversation then shifts to the role of AI in data governance and security, with Ali underscoring the significant impact of AI on data management practices. He explains how AI technology can enhance data classification, monitoring, and governance, particularly in the context of unstructured datasets and diverse data sources. The discussion underscores the critical importance of AI governance in safeguarding sensitive information and mitigating risks associated with AI adoption. Ali concludes by emphasizing the need for organizations to understand and classify their data assets effectively to leverage AI technologies successfully. He highlights the role of managed service providers in assisting organizations with data scans, risk assessments, and data classification to enhance security and enable AI-driven solutions. The episode provides valuable insights into the intersection of data security, AI governance, and the evolving data management landscape. Supported by: https://movebot.io/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Kaseya Future of IT survey revealed a strong emphasis on AI and cybersecurity investments among IT service providers, with China leading in generative AI adoption. The report also emphasized the importance of automation and holistic solutions in IT management, indicating a shift towards integrated approaches.Compliance Scorecard launched a strategic alliance program aimed at enhancing cybersecurity offerings for managed services providers, providing integrated tools and services to meet compliance standards. The program, featuring notable names in the channel, aims to create additional service offerings and recurring revenue streams for providers. This initiative reflects a standard engagement plan in the industry, highlighting the importance of such programs for service providers to stay competitive and meet client needs.The episode also discussed the evolving role of consultants into managed services providers, offering end-to-end management of core business functions to address operational challenges. The managed services market is predicted to grow significantly by 2028, driven by the need to leverage AI, address cybersecurity threats, and navigate technological changes. The rise of managed services is expected to lead to flexible engagement approaches with consultants and strategic partners.Furthermore, the episode touched on the transformation of marketing communications in the Echoverse, emphasizing omnidirectional communication and the need for marketers to shift towards guiding messaging. The discussion also highlighted the rise of shadow SaaS and AI usage in organizations, posing security risks that need to be addressed. Additionally, the episode addressed the increasing prevalence of meetings in white-collar work and the potential role of AI tools in streamlining unnecessary meetings to enhance productivity. Three things to know today00:00 AI and Cybersecurity Dominate IT Investment Plans, Kaseya Survey Finds03:01 Compliance Scorecard Launches Strategic Alliance Program04:10 Consultants Evolve into Managed Services Providers Amid Rising Demand for Operational Solutions Supported by: https://www.coreview.com/msphttps://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft and Apple will not have advisory roles on OpenAI's board of directors, despite their investments, as regulatory scrutiny on big tech companies increases. OpenAI faced a security breach in its internal messaging systems, raising concerns about the potential theft of AI technology by foreign adversaries. The company also addressed a security issue in its ChatGPT Mac OS app, highlighting the importance of cybersecurity in AI development.A federal judge has delayed the implementation of the FTC's ban on non-compete agreements, siding with the U.S. Chamber of Commerce and a tax firm. This decision could impact future regulatory actions and business practices. Additionally, the U.S. Supreme Court's overturning of the Chevron Deference Doctrine challenges the Biden administration's cybersecurity regulations on critical infrastructure organizations. The episode also touches on the ongoing debate over net neutrality rules and the Republican National Committee's promise to repeal President Biden's executive order on artificial intelligence.The episode delves into the cybersecurity challenges faced by MSPs, with a high percentage experiencing cyberattacks and unplanned expenses. A new ransomware group called Volcano Demon has emerged, utilizing phone calls for payment negotiations and intimidation. The discussion also includes vulnerabilities in Apple devices and the importance of companies like Enable signing the Secure by Design Pledge to enhance security in products and services. Google's Advanced Protection Program and its impact on high-risk users are also highlighted as a new security measure in the tech industry.Four things to know today00:00 No Advisory Roles for Microsoft and Apple on OpenAI's Board Despite Investments 03:38 Federal Judge Delays FTC's Noncompete Ban Implementation Amid Legal Challenge07:54 MSPs Face Heightened Cyberattack Risks: 76% Targeted, Unplanned Expenses Rise10:21 Volcano Demon Ransomware Utilizes Phone Calls for Payment Negotiations and Intimidation Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A market review delves into the performance of U.S. small caps in comparison to other major stock markets, highlighting the underperformance of small caps and the global recovery post-2020 crash. The discussion also touches on the recent job market data, showcasing signs of life with an unexpected increase in job postings and hiring in May, indicating a gradual and uneven recovery.The episode further explores the shifts in the tech industry, focusing on the addition of net new jobs in June but also noting a loss of tech occupations in the economy. The rise in office vacancy rates is highlighted, attributed to permanent changes in work patterns due to the pandemic. Dave emphasizes the importance for IT service companies to reevaluate their talent retention strategies amidst the changing employment landscape, with a particular focus on providing competitive benefits and fostering a positive workplace culture.Dave delves into the projections for the PC market growth and the impact of AI PCs, noting the slow adoption of AI capabilities in PCs and the dominance of cloud-hosted capabilities. The discussion also touches on the significant increase in cybersecurity spending expected by 2029, driven by the rising number and sophistication of cyberattacks. The episode underscores the opportunities for IT service providers to tailor security solutions for small businesses and emphasizes the importance of matching solutions to specific customer needs and budgets.The episode concludes by highlighting the growing interest of small businesses in leveraging AI tools for sales and marketing, with a focus on the optimistic outlook for AI's role in supporting professional activities. Dave also addresses the surge in funding for AI startups in the U.S. and the concerns surrounding the industry's financial sustainability. The episode ends with a call to develop comprehensive AI integration services for small businesses and to move at an appropriate pace in adopting AI technologies to ensure sustained innovation and value creation. Three things to know today 00:00 Market Overview: U.S. Small Caps, Job Market Dynamics, and Tech Industry Shifts05:12 IDC Forecasts 2.6% Growth in PC Market for 2024, AI PCs to See Limited Impact07:40 Small Business Confidence Soars: Investment and AI Integration Plans Rise Supported by: https://movebot.io/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

this episode, Peter Kujawa joins Dave Sobel to discuss the recently released Service Leadership Profitability Report. The conversation delves into various aspects of profitability, comparing different business models, and highlighting trends within the industry. The report provides valuable insights for MSPs and IT service providers, especially as they gear up for year-end planning.One key finding discussed in the episode is the correlation between customer satisfaction and financial performance. The data reveals that the highest profitability customers also tend to have the happiest customers, emphasizing the importance of quality service delivery and pricing strategies. The discussion goes deeper into analyzing the relationship between Net Promoter Scores and service gross margins, shedding light on the nuances of customer satisfaction and profitability.Another interesting topic explored in the episode is the comparison between private equity-backed MSPs and non-private equity-backed peers. The data suggests that private equity-backed MSPs generally exhibit higher Net Promoter Scores, indicating a positive impact on performance. Additionally, the episode touches on the financial performances across different geographic regions, highlighting operational maturity levels and profitability variations.The episode also delves into the emergence of new providers in the industry and the evolving business models within the MSP space. Insights are shared on the importance of maintaining a healthy mix of services, including managed services, project services, and transactional IT, to drive overall business success. The discussion emphasizes the need for providers to understand the opportunities presented by Best in Class performance and the implementation of hyper-automation for transformative results.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this podcast episode, host Dave Sobel interviews Paula Paul, the founder and distinguished engineer at Grayshore, about the importance of open source in businesses. Paula emphasizes that open source is already deeply integrated into most commercial applications, with a vast majority of software relying on open-source libraries. She highlights the need for businesses to effectively manage and secure their open-source dependencies, especially in light of recent instances where open-source has been used as an attack vector for social engineering. Paula discusses the challenges faced by organizations in managing dependencies on open-source packages, which have significantly increased in complexity over the years. She advises businesses to become more aware of the open-source packages they rely on and to prioritize securing customer-facing assets. Paula also recommends getting involved with organizations like the OpenJS Foundation and leveraging services from companies like Tidelift and HeroDevs to support and secure open-source dependencies. The conversation delves into the risks and benefits of using open-source software, highlighting the potential for social engineering attacks and licensing issues. Paula argues that the open-source model offers more agility and community support compared to closed-source solutions but also stresses the importance of contributing back to the open-source ecosystem. She encourages businesses to support the preservation of open source as a valuable natural resource and to align their missions with the values of the open-source community. As the discussion turns to the intersection of AI and open source, Paula sees opportunities for leveraging AI tools to enhance open-source projects, particularly in areas like code analysis and testing. She suggests that service organizations looking to engage with open source should explore projects within foundations like the OpenJS Foundation, Finos, and CNCF. Paula emphasizes the importance of human expertise in cybersecurity and the need for continuous monitoring and rapid response in today's threat landscape. Supported by:https://getinsync.ca/mspradio/https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A special episode of Dark Rhino's Security Confidential featured Dave Sobel, a well-known figure in the virtualization world and host of the Business of Tech podcast. In the freewheeling conversation, Dave shared insights on the status of security, the balance between interesting and boring aspects of the industry, and his thoughts on the willingness to pay for security. His daily podcast focuses on providing IT services companies with insights and analysis to help them navigate the ever-changing technology landscape.Dave's background in computer science and entrepreneurship provided a unique perspective on the importance of understanding the "why" behind considering a shift to entrepreneurship. He emphasized the need to assess risk tolerance, family dependencies, and the value proposition before making the leap. By delving into the complexities of entrepreneurship, Dave highlighted the significance of finding a niche, delivering high value, and understanding the market dynamics to succeed in the business world.The conversation also touched on the evolving trends in the tech industry, particularly the rise of AI and the ethical considerations surrounding its implementation. Dave emphasized the need for service providers to guide customers on the ethical use of AI and navigate issues like data privacy, bias, and copyright management. Additionally, the discussion explored the intersection of cybersecurity, user behavior, and the need for regulatory frameworks to address the challenges faced by businesses and individuals in the digital landscape.As the conversation delved into the realm of offensive cybersecurity and the potential implications of hackback strategies, Dave underscored the importance of a feedback loop between private businesses and government entities to define rules of engagement. Dave highlighted the need for continuous adaptation and innovation in the ever-evolving tech landscape by advocating for open conversations and a collaborative approach to cybersecurity challenges. Overall, the episode provided valuable insights into the intersection of technology, business, and security, offering a thought-provoking perspective on navigating the complexities of the digital world.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Nearly half of Americans still use third-party antivirus software despite built-in security features in mainstream operating systems. The reasons for this choice include fear of malware, privacy concerns, and online shopping security. Additionally, there is a growing fear of losing cryptocurrency, especially among older age groups. The episode also highlights the issue of freelancers on Fiverr offering access to personal data tools, raising concerns about privacy and content moderation.The episode delves into the launch of Ninja One's global channel partner program, aimed at driving partner growth through training, support, and marketing resources. Ingram Micro's AI services in Australia and New Zealand are also discussed, focusing on enhancing AI capabilities and providing workshops and guidance to small and medium-sized businesses. The importance of leveraging vendor programs and understanding vendor neutrality in healthcare MSPs is emphasized, along with a cost-saving analysis for managing contingent workforces in-house.Dave Sobel explores the challenges and barriers organizations face when implementing AI and automation strategies, such as data quality, technical challenges, and cultural change. The episode also touches on the implications of generative AI technology, with experts raising concerns about its impact on industries, job security, creativity, and content quality. The importance of considering user needs and intended functionality when designing generative AI applications is highlighted, emphasizing the need for a tailored approach based on specific use cases.As the episode wraps up, Dave Sobel provides a preview of upcoming content, including a feed drop of his appearance on Dark Rhino Security Confidential, discussions on open source AI and cybersecurity, and an interview on the Service Leadership Profitability Report. Listeners are encouraged to share the show with colleagues and stay tuned for future episodes covering a range of tech topics. Three things to know today00:00 From Malware Fears to Privacy Concerns: Why Americans Choose Third-Party Antivirus03:38 NinjaOne's Partner Growth and Ingram Micro's AI Services04:46 Understanding Vendor Neutrality in Healthcare MSPs: A Cost-Saving Analysis Supported by: https://www.huntress.com/mspradio/http://skykick.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has indicated there will be no ban on ransomware payments. Director Jen Easterly emphasized the importance of reporting cyber incidents and promoting secure design practices to combat cyber threats effectively.The episode also delves into a breach experienced by TeamViewer, attributed to Russian state-affiliated threat actors. Despite the breach being contained within TeamViewer's corporate systems, the incident underscores the ongoing cybersecurity challenges faced by organizations. Additionally, a survey by Sophos reveals that while many companies have strengthened their cyber defenses to qualify for insurance coverage, there remains uncertainty among respondents regarding the extent of coverage, particularly concerning ransom payments and income loss.The podcast highlights the U.S. Supreme Court's decision to overturn the Chevron Deference Doctrine, impacting regulatory oversight and agency power. This ruling is seen as a victory for opponents of big government and will shift more responsibility onto Congress to address policy issues through new laws. Furthermore, a new Senate bill aims to assist small businesses in leveraging AI by providing training resources, signaling a potential avenue for businesses to explore the benefits of artificial intelligence technology.In the tech realm, analyst Ming-Chi Kuo predicts that Apple will commence mass production of AirPods with camera modules by 2026. These AirPods are expected to integrate infrared camera technology for enhanced spatial audio and potential in-air gesture control. Apple's expansion of its repair tool and commitment to device longevity through software support are also highlighted, reflecting the company's focus on customer service and product sustainability in the evolving tech landscape. Three things to know today00:00 CISA's Jen Easterly: No Ban on Ransomware Payments, Focus on Reporting and Design Security03:29 Supreme Court’s Chevron Decision: Long-Term Impacts on Regulatory Landscape05:01 Apple to Begin Mass Production of AirPods with Cameras by 2026? Supported by: https://www.coreview.com/msphttps://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode highlights the growing price sensitivity among consumers, leading businesses to lower prices and focus on providing value to customers. IT leaders are facing an increase in high-priority digital incidents, impacting customer trust and revenue streams. Medium-sized enterprises are turning to IT resellers for strategic advice on embracing digital services and AI to stay competitive in the market.The episode also delves into the challenges posed by labor scarcity in the economy of the 2020s, with implications for corporate strategy and growth. Businesses are urged to find ways to maintain output with fewer workers amidst persistent labor shortages. The discussion emphasizes the importance of automating incident response and work processes to reduce costs and improve productivity. Retention of employees is highlighted as crucial, with a focus on enhancing job satisfaction to reduce churn and expenses.OpenAI's success in generating revenue from chatbots surpassing Microsoft's earnings is explored, shedding light on the competitive landscape in the AI market. The episode also touches on Google Translate's significant expansion of language support using AI technology, showcasing the practical outcomes of AI advancements. Insights from a Gartner poll on AI leadership within organizations underscore the importance of assigning responsibility for AI initiatives to drive value and address multidisciplinary challenges effectively.In conclusion, the episode emphasizes the value of core IT services in providing guidance and support to customers navigating the evolving tech landscape. The discussion underscores the need for businesses to focus on driving revenue with IT, automating work processes, and enhancing employee satisfaction to mitigate the impact of labor shortages. The evolving role of AI in business operations and the importance of strategic AI leadership are highlighted as key factors for success in the rapidly changing tech industry. Three things to know today00:00 Navigating Price Sensitivity: The Value of IT Services in Cost-Conscious Markets05:00 Expanding Global Reach: Google Translate Adds 110 Languages Using AI07:48 Why Assigning AI Responsibility Matters: Insights from Gartner's Poll Supported by: http://skykick.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Paul Ongioni, a seasoned tech professional, transitioned from software development to business ownership by launching the first Nerds to Go franchise in Chicago. With a focus on managed services and computer repair, Nerds to Go offers services to both residential and business clients. Paul's motivation stemmed from a desire to work for himself and leverage his 15 years of experience in health tech to provide specialized MSP services to healthcare organizations. He highlighted the importance of cybersecurity, noting the increasing threats faced by small businesses and the need for education and protection.As a new franchise owner, Paul shared insights into the responsibilities and benefits of operating under the Nerds to Go brand. While maintaining independence in day-to-day operations and pricing, he highlighted the support and resources provided by the franchise network, including vendor relationships and expert advice. Paul emphasized the significance of cybersecurity as a growth opportunity in the MSP space, given the rising threats and the lack of adequate protection in many organizations. He also acknowledged the potential for AI but expressed uncertainty about its future role in managed services.In his role as a franchise owner, Paul discussed the importance of offering comprehensive cybersecurity solutions to clients, including outsourced monitoring and enterprise-level protection. By educating organizations on the importance of cybersecurity and providing tailored solutions, Paul aims to help businesses safeguard against cyber threats. Looking ahead, Paul sees cybersecurity as a key focus for growth in the MSP industry, emphasizing the need for continuous protection and proactive measures to mitigate risks. As he navigates the evolving landscape of technology and security, Paul remains committed to delivering top-notch services under the Nerds to Go brand. Supported by: https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel is joined by Rich Freeman from Channelholifc to discuss the latest trends in the tech industry. The episode delves into the fluctuating premiums of cyber insurance policies, with a decline in premiums attributed to various factors such as favorable underwriting results and increased caution in risk selection. The conversation also explores the evolving landscape of self-service platforms in the MSP industry, with a focus on Pax8's new marketplace and the concept of self-serve storefront functionality. Rich Freeman shares insights from his recent conversations with industry experts, highlighting the spectrum of approaches towards AI and automation among MSP platform companies. From Atera's aggressive push towards automated ticket resolution to Kaseya and N-Able's more deliberate and cautious strategies, the discussion sheds light on the varying approaches to incorporating AI into managed services. The episode also touches on the importance of data management and the value of being strategic and deliberate in leveraging data to drive business outcomes. Additionally, the episode previews an interview with Yusuf Khan, the head of data science at Constellation, where the focus is on the surge in research and funding directed towards utilizing data effectively. Khan emphasizes the importance of being smart with data, understanding its value, and contextualizing it to specific industries to enhance decision-making and drive better outcomes. The episode concludes with a call to action for listeners to share the show with others and support the content through Patreon, highlighting the impact of additional listeners in sustaining the delivery of valuable content in the tech industry.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Introducing Forrester's list of the top 10 emerging technologies for 2024. These technologies include generative AI, IoT security, and quantum security, emphasizing the need to align security strategies with business challenges for collaboration and recognition of the value of Chief Information Security Officers (CISOs) at the highest levels.The episode also delves into the challenges faced by CISOs, with 92% experiencing tensions with their CEO and other executives. Despite 59% of CISOs considering themselves as business enablers, there is a disconnect in recognizing the CISO's role in driving innovation. The discussion underscores the importance of integrating security considerations into early business planning and innovation processes to ensure successful outcomes and economic efficiency.Furthermore, the episode explores the significance of Single Sign-On (SSO) for small businesses in enhancing security and streamlining login processes. Recommendations from the Cybersecurity and Infrastructure Security Agency (CISA) include providing flexible seat thresholds, tailored solutions, and improved support materials to facilitate SSO implementation. The episode also touches on the impact of cyber insurance on improving defenses and the growing importance of cloud security measures.Lastly, the episode delves into the evolving role of AI in various industries, such as property management and copywriting. While AI chatbots offer efficiency gains, concerns about job displacement, bias, and the quality of interactions arise. The discussion emphasizes the need for strategic approaches that balance automation with human oversight to leverage the benefits of AI while addressing its limitations. Overall, the episode provides insights on the evolving landscape of technology, security, and AI integration in businesses. Three things to know today 00:00 Forrester and Netskope Highlight the Importance of Security in Business Innovation 03:08 SSO and Cybersecurity: Insights from CISA and Sophos on SMB Security05:41 AI’s Role in Business: Leveraging Efficiency with Human Oversight for Positive Outcomes Supported by: https://timezest.com/mspradio/https://www.coreview.com/msp All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Consulting firms like Boston Consulting Group and IBM are thriving due to the high demand for generative AI expertise. These firms are experiencing growth in sales and hiring as businesses seek guidance on implementing generative AI technologies. The episode also discussed how AI is impacting freelancers, with some benefiting in fields like data science while others face job security risks in tasks that can be automated. The potential risks of hollowing out the workforce with generative AI automation were also emphasized.Secondly, the episode delved into the Windows on ARM experience, noting improvements in app compatibility but challenges in gaming and device issues. The discussion highlighted the importance of real-world performance for businesses, especially in SMBs, and the promising future for Windows on ARM with more ARM64 native apps expected. The rapid pace of improvement in app compatibility was seen as a positive sign for the platform's adoption.The episode then shifted focus to the IT Leadership Diversity Report, revealing persistent gender and racial gaps in IT leadership roles. The data showed a lack of diversity, with a high percentage of white and male IT leaders. Despite some small improvements in representation, there was a call for companies to foster inclusive and equitable workspaces that reflect diverse communities. The importance of diversity and inclusion in driving business success was emphasized.Lastly, the episode discussed public support for diversity, equity, and inclusion programs in companies, contrasting with the political backlash and scaling back of such programs. While support for specific initiatives like internships for underrepresented groups was high, financial incentives for achieving diversity goals were unpopular. The episode underscored the need for companies to embed diversity and inclusion into their core values and practices, focusing on results rather than high-profile branding. Three things to know today 00:00 Consulting Firms Thrive as Demand for Generative AI Expertise Soars05:17 Windows on Arm: Native App Support Expands, but Gaming and Device Issues Persist06:23 The IT Leadership Diversity Report Reveals Persistent Gender and Racial Gaps Supported by: https://www.huntress.com/mspradio/https://getinsync.ca/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this podcast episode, Dave Sobel discusses three key topics related to AI adoption and technology trends in the business world. The episode begins by highlighting the increasing embrace of AI by small and medium-sized businesses (SMBs), with 94% of SMBs planning to incorporate AI into their operations in the current year. Additionally, NTT Data's Infrastructure Lifecycle Management Report reveals that 80% of global organizations view outdated technology as a hindrance to innovation, emphasizing the importance of consistent technology infrastructure management.The episode delves into the challenges faced by organizations in maintaining their technology infrastructure, with a focus on project management, workflow automation, system integrations, and talent acquisition. Despite these challenges, a study by Jitterbit shows that office workers have a positive outlook on working with AI, viewing it as an opportunity for new skills and professional growth. The report indicates that 85% of office workers expect AI to enhance their roles and professional skills, dispelling fears of AI replacing human efforts.Furthermore, the episode discusses the barriers to wider adoption of AI tools by U.S. companies, such as uncertainty about their value and a lack of internal expertise. It emphasizes the need for CEOs to take ownership of AI implementation and understand its potential contributions to revenue and productivity. The podcast also highlights recent developments by tech giants like HPE, Apple, and Microsoft in the AI space, including the launch of new AI channel programs, core machine learning models, and vision foundation models.Lastly, the episode touches upon the Electronic Privacy Information Center's AI Legislation Scorecard, which evaluates the strength of state and federal AI legislation in promoting responsible AI use. The scorecard emphasizes the importance of strong privacy laws and enforcement mechanisms to mitigate AI risks. It suggests that organizations can use the scorecard to assess their AI practices and policies, aligning them with responsible AI standards. Overall, the episode underscores the significance of AI adoption, technology infrastructure management, and regulatory compliance in shaping the future of business technology Three things to know today 00:00 SMBs Embrace AI, NTT DATA on Outdated Tech, and Office Workers' Positive AI Outlook 05:08 From AI Channel Programs to Advanced Vision Models: Key Developments by HPE, Apple, and Microsoft07:30 EPIC's AI Legislation Scorecard: A Tool for Evaluating Responsible AI Standards Supported by: https://www.bitdefender.com/business/products/msp-security-solutions.htmlhttps://www.coreview.com/msp.All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the podcast, Dave Sobel discusses key developments in the tech industry. He highlights a study revealing the risks associated with improper off-boarding in businesses, emphasizing the importance of automating SaaS security to mitigate potential data breaches and insider threats. The podcast also covers the increasing adoption of AI-led security services by managed service providers and the identification of risky connected devices across various industries.The episode delves into the regulatory challenges faced by Apple in the EU, particularly related to the Digital Markets Act, which could impact the availability of upcoming features in the region. Additionally, the podcast touches on how frustrated users are turning to small claims court to address customer support issues with Meta, showcasing a growing trend of seeking legal recourse for tech companies' shortcomings in customer service.Sobel discusses the U.S. government's lawsuit against Adobe for alleged deceptive practices in subscription services, shedding light on the regulatory scrutiny faced by tech companies. The episode also explores initiatives by organizations like the National Institute of Standards and Technology and the Cybersecurity and Infrastructure Security Agency to enhance data security and collaboration in the cybersecurity space, emphasizing the importance of zero-trust architectures and incident response coordination.The podcast concludes by highlighting the introduction of automated remediation capabilities for Google Workspace by SAS Alerts and the implementation of FIDO2 passkeys by Amazon Web Services for enhanced account security. Dave Sobel underscores the significance of investing in SaaS security and adopting multi-factor authentication measures to mitigate cybersecurity risks in the evolving tech landscape.Four things to know today 00:00 Study Reveals 63% of Businesses at Risk from Improper Offboarding: Automation in SaaS Security Essential03:58 Apple Faces EU Regulatory Hurdles with New AI Features and App Store Policies Under DMA 07:10 NIST, FCC, and CISA Lead Regulatory and Security Initiatives to Strengthen Cybersecurity and Digital Identity10:22 SaaS Alerts Enhances MSP Capabilities with Automated Remediation for Google Workspace Security Supported byhttps://www.coreview.com/msphttp://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the podcast episode, Dave Sobel provides an overview of the current economic landscape, highlighting the impact of tech stocks on the S&P 500 performance and the slowdown in U.S. consumer spending growth. The data suggests a potential cool-down in the economy, signaling challenges ahead for businesses, particularly small and medium-sized enterprises (SMEs). The focus on consumer spending trends serves as a critical indicator for businesses to monitor, as it could reflect reduced consumer confidence and spending power.The episode delves into the key drivers of technology spending in 2025, emphasizing the increasing prioritization of SaaS security and AI-driven personalization strategies by organizations. Despite economic instability, companies are investing in SaaS security to mitigate security risks and enhance visibility into their applications. Additionally, the adoption of AI for predictive personalization is seen as a competitive advantage, with a shift towards more proactive customer engagement strategies.The discussion extends to the shifting labor market dynamics, with insights on the challenges and opportunities for tech professionals. While there is a decline in software development job opportunities post-pandemic, there is a growing demand for cybersecurity professionals, highlighting a significant shortage in the industry. The data underscores the importance of strategic investments in talent acquisition and retention, particularly in cybersecurity and supporting new graduates, to ensure long-term success in the evolving job market.The episode also touches on workplace trends, such as the impact of remote work preferences on employee engagement and satisfaction. Research indicates that a blend of autonomy and in-person workdays can foster better workplace connections and employee satisfaction. Furthermore, the discussion on employee disengagement in virtual meetings underscores the need for organizations to reassess the effectiveness of their communication strategies and meeting practices to maintain employee morale and productivity. Three things to know today00:00 U.S. Consumer Spending Growth Slows: Implications for SMBs and the Broader Economy03:34 SaaS Security and AI Personalization: Key Drivers of Tech Spending in 202506:34 Navigating the Shifting Labor Market: Opportunities in Cybersecurity and Talent Retention Strategies Supported by: https://trinitycyber.com/msp4/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

I trends are currently focused on productizing AI and leveraging technology to enhance solutions. Yusuf Khan, the head of data science at Constellation, highlighted in a podcast episode the significant increase in research and funding directed towards this trend. This surge is evident in the industry through a rise in AI-related content and discussions on platforms like LinkedIn.Companies are increasingly integrating AI technologies into their solutions to boost efficiency, productivity, and customer value. The evolution of AI technologies and the solutions built around them aim to better incorporate AI into existing products. For instance, Constellation is exploring ways to embed AI technologies into their core products to offer additional value to their customers.The podcast episode also stressed the importance of reassessing businesses and industries to determine the suitability of AI. Technologies like ChatGPT and large language models have made AI systems more accessible, enabling process automation and operational streamlining. By utilizing these technologies, companies can automate tasks that would otherwise require manual intervention, leading to increased efficiency and productivity.In conclusion, current AI trends revolve around the productization of AI and the integration of AI technologies to enhance business solutions. Companies are customizing AI models to fit their product ecosystems, ultimately improving efficiency, productivity, and customer value. As AI continues to advance, businesses must adapt and leverage these technologies to remain competitive in the market. Supported by:https://www.bitdefender.com/business/products/msp-security-solutions.htmlhttps://getinsync.ca/mspradio/ All sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses the U.S. ban on cybersecurity vendor Kaspersky due to national security risks. The ban prohibits new agreements with U.S. persons and restricts antivirus updates and operations in American IT systems. This decision prompts organizations to reevaluate their security software choices and emphasizes the importance of trust and due diligence in vendor selection.The episode also covers various tech updates, including Pure Storage's new capabilities, Splunk's expanded AI Assistant features, Google's acquisition of Cameo for virtualized Windows app support, and Microsoft's acknowledgment of issues with Windows 11 Pro to Enterprise upgrades. These updates reflect the ongoing advancements and challenges in the tech industry, particularly in storage, AI integration, and operating system upgrades.Additionally, the podcast delves into the emergence of AI-powered solutions in accounting platforms, such as Zero's Just Ask Zero (JAXX), and Kaseya's TruePeer Emerge program tailored for small MSPs. These developments highlight the growing trend of leveraging AI for enhanced business operations and scalability, catering to the specific needs of smaller businesses and MSPs looking to grow their services and profitability.The episode concludes with a discussion on the role of AI in addressing customer service challenges, the importance of domain expertise in maximizing AI effectiveness, and the global efforts to prevent American AI domination. These insights underscore the significance of balancing technology with human expertise in cybersecurity and business processes, emphasizing the need for strategic AI implementation and localization to reflect diverse language, political, and cultural contexts. Three things to know today00:00 U.S. Bans Kaspersky Products Citing National Security Risks, Effective September 202402:44 Pure Storage, Splunk, Google, Microsoft, Zero, and Kaseya06:31 AI and Automation: The Need for a Customer-Centric Approach in Technology Integration Supported by: https://getinsync.ca/mspradio/https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the podcast, Dave Sobel discusses the challenges companies face in successfully implementing AI projects. Only 10% of companies are scaling generative AI projects, with barriers such as demonstrating value and talent shortage hindering progress. Accenture's study emphasizes the importance of reinvention to unlock AI's potential, highlighting the need for organizations to transform, invest in talent, and embrace new ways of working.The episode also touches on the impact of AI on the workforce, with a report revealing that 55% of employers plan to increase headcount due to AI adoption. However, challenges such as a lack of skills in the workforce pose obstacles to AI adoption. The discussion emphasizes the importance of data quality, availability, and integration for successful AI implementation, regardless of whether companies are implementing AI-based products.Dave Sobel delves into recent developments in the tech industry, including KPMG's AI Impact Initiative to empower nonprofits with AI technology and skills-based volunteering. Enable's pledge on responsible AI use and White Castle's adoption of voice AI for drive-thru orders are also highlighted. The episode covers various partnerships and initiatives in the tech space, showcasing the industry's focus on innovation and responsible AI deployment.The episode concludes with a discussion on the evolving workplace dynamics, as Dell employees opt to remain remote despite potential promotions. The reliance on activity-based surveillance tools and the tension between management preferences and employee desires for remote work are explored. The importance of emphasizing results over activity and respecting employee preferences for remote work to build a motivated and productive workforce is highlighted. Four things to know today 00:00 Only 10% of Companies Successfully Scaling Generative AI Projects, McKinsey Finds04:23 KPMG and N-able Lead AI Initiatives with Focus on Empowerment and Responsibility06:29 Huntress Secures Major Investment: What It Means for the Managed Security Landscape09:01 The Pitfalls of Activity-Based Surveillance: Wells Fargo's Firings Spark Debate Supported by: https://movebot.io/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel discusses three key topics related to AI and its impact on various sectors. The episode begins by highlighting Deloitte's AI report, which emphasizes the importance of talent strategy in addressing potential job displacement caused by AI advancements. The report suggests that generative AI will redefine jobs rather than replace them, underlining the need for upskilling and reskilling among employees to prepare for the evolving landscape.The episode also delves into positive AI stories, such as the Biden administration showcasing AI's potential in government services and the effectiveness of OpenAI's GPT-4 in analyzing financial statements. However, it also touches on negative instances, like McDonald's removing AI-powered order taker technology due to reliability issues and the high rate of false outputs in AI legal research tools. These examples underscore the importance of reliability, accuracy, and transparency in AI applications.Furthermore, the episode discusses the challenges faced by business leaders in understanding and implementing generative AI, as highlighted in research by Pegasystems. IT professionals express a strong desire to adopt AI technology but cite concerns about data quality, infrastructure readiness, and security. The need for government regulation, ethics, data privacy, and compliance policies is emphasized to ensure successful and secure AI adoption.In conclusion, the episode emphasizes the importance of human-AI collaboration, with AI complementing rather than replacing human expertise. It underscores the need for IT service providers to prioritize thorough testing, continuous improvement, and addressing foundational issues like data quality and infrastructure readiness to facilitate successful AI adoption. Three things to know today00:00 Deloitte AI Report: Generative AI to Redefine Jobs, Highlights Importance of Talent Strategy03:26 AI in Government Services: Biden Administration Highlights Benefits in Education, Healthcare, and More05:31 McDonald's Pulls AI Order Takers from Drive-Thrus After Viral Failures Highlight Reliability Issues Supported by: https://timezest.com/mspradio/https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses key trends and developments in the IT market. The episode highlights the cooling inflation in the U.S., with the Consumer Price Index remaining unchanged for the second consecutive month. Despite concerns such as rental prices and geopolitical factors, the IT market is projected to grow, driven by artificial intelligence and other catalysts. CEOs are recognizing the need for business model changes to stay competitive, with a focus on AI adoption and reinvention initiatives.Small and mid-sized businesses are increasingly relying on resellers and service providers to support their artificial intelligence projects, facing challenges such as infrastructure limitations and security risks. The podcast also delves into the evolving landscape of the channel industry, with trends like cybersecurity, millennial buyer behavior, and the rise of marketplaces shaping the future. The importance of understanding these trends and adapting services to include enhanced security measures is emphasized for IT service providers.The episode further explores the impact of private equity firms buying out poorly performing IPOs, offering opportunities for shareholders and CEOs. Small businesses are shown to be increasingly concerned about payment fraud and cybersecurity threats, necessitating the dedication of resources to prevent unauthorized transactions and attacks. Additionally, the real estate market presents opportunities for new businesses to secure commercial spaces at discounted prices, potentially requiring IT infrastructure setup and cybersecurity measures for tenants moving into vacant spaces.Microsoft's handling of reported security flaws and the subsequent criticism regarding the SolarWinds attack are discussed in detail. The company faced questioning from the House Homeland Security Committee, leading to a shift in prioritizing security over artificial intelligence. Microsoft's decision to tie executive bonuses to security performance aims to drive significant culture changes toward security and ensure buy-in from business leaders. The importance of transparency, proactive security measures, and timely communication in maintaining trust with clients is highlighted for IT providers. Three things to know today 00:00 IT Market on the Rise: Cooling Inflation and AI Drive Positive Projections for 202404:15 Rising Payment Fraud Concerns Among Small Businesses: KeyBank’s 2024 Survey Findings06:27 ProPublica Report: Microsoft Ignored Warnings About Critical Vulnerability Exploited in SolarWinds Attack Supported by: https://www.coreview.com/msphttp://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this podcast episode, Petra Molnar, a lawyer and anthropologist specializing in border technologies, emphasized the critical point that technology is far from neutral. She highlighted how technology mirrors and perpetuates power dynamics in society, underscoring the significant impacts it can have on individuals if not carefully considered during the innovation process. This concept is essential to grasp as it illuminates the broader implications of technological advancements on society.Replication of PowerPower Imbalance: Technology often mirrors and reinforces existing power imbalances within society. Those with more resources and influence can shape the development and deployment of technology, potentially leading to biases and discriminatory outcomes.Impact on Marginalized Groups: The replication of power dynamics in technology can disproportionately affect marginalized groups, such as refugees, migrants, and individuals facing legal proceedings. These vulnerable populations may bear the brunt of technological solutions that prioritize control and surveillance over human rights and dignity.Considerations for InnovationEthical Frameworks: Molnar suggested that considering ethical frameworks is a starting point for technologists. However, she cautioned that ethics alone may not be sufficient to address the complex societal implications of technology.Regulation and Governance: While ethics provide a moral compass, regulatory frameworks are necessary to enforce accountability and ensure that technology serves the common good. Molnar highlighted the importance of robust regulations tailored to specific contexts to address the real-world impacts of technology.Collaboration and Multidisciplinary ApproachInclusive Innovation: Molnar stressed the need for collaboration between different disciplines and lived experiences in the innovation process. By engaging with diverse perspectives, including those directly impacted by technology, technologists can gain a deeper understanding of the potential consequences of their innovations.Human-Centered Design: Taking a human-centered approach to technology development involves prioritizing the well-being and rights of individuals over technological advancement. By centering the needs and experiences of users, technologists can create solutions that empower and benefit society as a whole. Supported by: https://skykick.com/mspradio/ https://getinsync.ca/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Business of Tech Lounge, host Dave Sobel is joined by Seth Robinson, Vice President of Industry Research at CompTIA, to discuss the value of artificial intelligence (AI) for providers. They delve into the importance of understanding AI as a layer within business solutions rather than a standalone product. The conversation highlights the need for providers to focus on guiding clients through the integration of AI into their existing workflows, emphasizing the importance of data management and client consultation. Robinson and Sobel explore the concept of strategic IT and the shift towards investing in applications rather than computing platforms. They stress the significance of building a foundation for technology evaluation and adopting a continuous improvement mindset. The discussion touches on the challenges faced by managed service providers in balancing standardization with the need for flexibility and adaptation in the rapidly evolving AI landscape. The conversation also delves into the role of governance in AI implementation, emphasizing the need for guiding principles and ethical considerations in utilizing AI technologies. Robinson and Sobel highlight the importance of transparency and accountability in AI usage, particularly in data analysis and decision-making processes. They underscore the value of communication and consultation in helping clients navigate the complexities of AI integration and maximize the benefits of emerging technologies. The episode concludes with a preview of an upcoming interview with Petra Molinar, a lawyer and anthropologist specializing in border technologies. The interview explores the ethical implications of AI-driven technology in migration and the importance of considering real-world impacts when innovating. The discussion underscores the need for thoughtful governance and ethical frameworks in leveraging AI technologies to ensure responsible and impactful use in various industries.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the podcast, host Dave Sobel discusses significant developments in the tech industry. Microsoft's Recall AI feature for Copilot Plus PCs has been delayed to address privacy and security concerns raised by privacy advocates and security experts. The delay indicates Microsoft's commitment to ensuring high standards of quality and security before making the feature available to users. A comparison is drawn between Microsoft's data recording approach and Apple's context-aware data handling strategy, highlighting a strategic difference that could influence market preferences.The episode also covers Kaseya DattoCon Europe, where Kaseya introduced new initiatives such as Kaseya 365 and partner programs aimed at empowering MSPs and enhancing cyber insurance coverage. The event showcased Kaseya's commitment to supporting its partners and driving growth in the MSP market. Additionally, the partnership between Spectra and Ingram Micro to enhance cyber insurance solutions and cyber resilience warranties was discussed, emphasizing the importance of collaboration in strengthening cybersecurity measures.Dave Sobel delves into VMware's $600 million revenue decline following Broadcom's transition to a subscription model, highlighting the challenges faced during major business model transitions. The revenue drop underscores the shift towards subscription licensing for long-term stability and growth, despite short-term revenue impacts. The episode also explores Apple's AI strategy, client-oriented IT approaches, and Google's innovative traffic solutions, providing insights into key developments shaping the tech industry.In the segment on big ideas, the episode discusses Apple's focus on personalization and performance in AI, the importance of client-oriented IT practices for improving customer service, and Google's green light product for optimizing traffic flow. The discussions offer valuable insights into the evolving landscape of technology and the strategic considerations that tech companies and IT professionals need to address. The episode concludes with a preview of upcoming episodes featuring discussions on AI strategy, customer relationships, and technology at the border, providing a glimpse into the diverse topics covered in the Business of Tech podcast. Four things to know today00:00 Microsoft's Recall AI Delayed for Copilot Plus PCs, Highlights Privacy and Security Challenges01:57 Kaseya DattoCon Europe: Kaseya 365 Growth, New Partner Initiatives, and Cyber Insurance Enhancements06:20 VMware Sees $600 Million Revenue Decline Amid Broadcom’s Transition to Subscription Model07:49 Weekend Reads: Apple’s AI Strategy, Client-Oriented IT, and Google’s Traffic Solutions Supported by: https://www.bitdefender.com/business/products/msp-security-solutions.htmlhttps://www.coreview.com/msp All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the podcast episode, host Dave Sobel covers key highlights from the PAX 8 BEYOND conference. The conference showcased Pax8's achievements, including surpassing $2 billion in annual recurring revenue and unveiling updates to their platform. Pax8 is focusing on leveraging AI to empower partners in tapping into the global economy, with new features like Opportunity Explorer and Storefronts being introduced to enhance the partner experience.The episode delves into various tech updates, such as Synchro's AI ticketing solution for MSPs, Acronis XDR security platform, and Bitdefender's Ultimate Small Business Security suite. These innovations aim to streamline operations, enhance cybersecurity, and provide comprehensive protection for small businesses. Additionally, Compliance Scorecard and CloudRadial Portal 365 introduce advanced tools to improve compliance management and client experience, respectively.Broadcom's revenue forecast increase and VMware Cloud on AWS license changes are also discussed. Broadcom's strategic moves, including a stock split and altered VMware licenses, reflect the company's focus on advanced networking chips and cloud services Three things to know today: 00:00 Pax8 Beyond Conference Highlights: $2 Billion Revenue Milestone, AI-Driven Platform Updates, and New Security Program03:41 Syncro's AI Ticketing, Acronis XDR, Bitdefender's Small Business Security, Compliance Scorecard Updates, CloudRadial's Portal, and Microsoft's GPT Builder Retirement07:41 Broadcom Increases 2024 Revenue Forecast, Announces Stock Split, and Changes VMware Cloud on AWS Licenses Supported by: https://huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the podcast episode, Dave Sobel delves deep into Apple's WWDC event, highlighting key announcements and advancements in AI technology. Apple introduced Apple Intelligence, an AI system for their devices, showcasing practical and familiar features like Siri upgrades and integration with OpenAI's Chat GPT. The event also unveiled new AI features across various Apple platforms, emphasizing a user-friendly and personalized approach to AI technology. Notably, the introduction of a calculator app for the iPad received a significant cheer from the audience, showcasing the importance of user-centric features.One of the most intriguing aspects discussed in the episode is Apple's Private Cloud Compute, a privacy-centric AI processing system designed to ensure data privacy and security. The innovative architecture of PCC utilizes Apple Silicon servers with advanced security measures like Secure Enclave and Secure Boot, emphasizing data protection and transparency. The episode highlights how Apple's approach to AI technology differs from other tech giants, focusing on privacy and user empowerment. The integration of PCC with Apple Intelligence showcases a thoughtful solution built around privacy and security.Dave emphasizes the significance of Apple's AI strategy, which seamlessly integrates AI technology into the operating system, making it accessible to all Apple users without additional fees. The episode underscores the role of IT service providers in understanding and leveraging AI features for their customers, emphasizing the importance of advice, guidance, and consulting work in implementing AI technology effectively. Apple's responsible AI principles, focusing on user empowerment, representation, design, and privacy, set a high standard for AI development and transparency, serving as a valuable case study for providers working with customers.In conclusion, the episode highlights the evolving landscape of AI technology and the importance of privacy and user-centric design in AI development. Dave encourages IT service providers to prepare for the integration of Apple's AI technology into their services, emphasizing the need for readiness and understanding of AI features for customer engagement. The episode provides insights into Apple's innovative approach to AI technology and the implications for the tech industry, setting a benchmark for responsible AI development and user privacy. Three things to know today. 00:00 Apple’s WWDC 2024 Announcements04:38 A look at Apple’s Private Cloud Compute07:17 Apple’s AI Framework, and what providers can learn. Supported by: https://trinitycyber.com/msp4/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Ticketmaster breach is linked to Snowflake, putting 400 companies at risk. Snowflake warns customers about hackers targeting accounts without multi-factor authentication, potentially connected to the Ticketmaster breach. The threat actor responsible aims to blackmail Snowflake for $20 million, highlighting the importance of MFA in cybersecurity. Microsoft responds to concerns about their Recall feature, which captures user activity on AI-powered PCs. Cybersecurity expert discovers potential security flaws, prompting Microsoft to update the feature for improved security and privacy controls. Users will now need to opt-in and prove their presence via Windows Hello to use the recall feature, emphasizing the importance of strict access control measures. Broadcom's acquisition of VMware raises concerns among IT workers at North American VMware customers. Despite worries about price hikes and disruption to IT strategy, most customers plan to stay with VMware due to its embedded nature in their infrastructures. However, Stormagic is launching a new hyper-converged infrastructure solution, SVHCI, as an alternative to VMware for edge and SMB environments, offering cost savings and high availability. Research from Gartner reveals that executives and employees are hesitant about return-to-office mandates, with some viewing them as a way to conduct back-channel layoffs. The post-COVID work culture has led to increased workplace surveillance and decreased productivity. In contrast, the Office of Personnel Management Director advocates for continued remote work for cybersecurity professionals in federal agencies, emphasizing the importance of creating an open culture and avoiding micromanagement for success. Four things to know today 00:00 Ticketmaster Breach Tied to Snowflake: 400 Companies at Risk01:30 Microsoft Responds to Recall Feature Concerns with Improved Security and Privacy Controls03:02 Broadcom Faces Potential Backlash from VMware Customers Amid Acquisition Concerns04:24 RTO Mandates Linked to Back-Channel Layoffs, Studies Suggest All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The May jobs report reveals strong hiring and wage growth, particularly in sectors like healthcare and government. Despite concerns about a potential rate cut by the Fed, the report indicates a stable economic environment with growing demand for tech talent, especially in AI-related and data science roles. This suggests a need for IT service firms to invest in upskilling their workforce to meet market demands.Service Leadership's annual IT Solution Provider Industry Profitability Report highlights record growth rates for technology service providers for the fourth consecutive year. The report emphasizes the importance of adopting innovative technologies and improving business processes to sustain growth and profitability. Notably, there is a correlation between high customer satisfaction and profitability, with private equity-owned MSPs showing higher net promoter scores but non-PE providers performing better in certain financial metrics.The episode also delves into the state of venture investing, noting a surge in AI-related deals but an overall decline in venture capital funding. The software-as-a-service sector is particularly affected, with enterprise customers cutting costs. The discussion touches on the longer recovery period, challenges faced by emerging managers, and the limited number of IPOs in the current market. This data-driven insight suggests a shift towards AI-driven investments and the need for providers to adapt to changing market dynamics.Lastly, the episode explores the speculation surrounding ConnectWise's future, with rumors of a potential sale or IPO circulating. While ConnectWise's platform play with Asio is highlighted, the possibility of the company remaining private is also considered. The discussion points to a potential partnership between ConnectWise and N-Able, given their respective strategies and market positions. The evolving landscape of tech IPOs and alternative ways for investors to extract value indicate a shifting trend in the industry's financial strategies. Four things to know today00:00 May Jobs Report Shows Strong Hiring, Wage Growth, and Sector Gains03:51 Service Leadership Data Shows Record Growth and Profitability for Fourth Consecutive Year05:51 AI Investment Surge Highlights Shift in Venture Capital Priorities06:41 ConnectWise's Future: Public, Private, or Platform Play? Supported by: https://TrinityCyber.com/msp4/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Identity management solutions, such as those provided by SailPoint and IDM Works, are essential for organizations to address access timeliness and removal issues effectively. In a podcast episode, Paul Bedi, the CEO of IDMWorks, discussed common organizational pain points, including managing numerous usernames and passwords, delays in access provisioning, and difficulties in adding or removing employee access. These challenges can result in compliance and security risks, especially when access is not promptly revoked upon an employee's departure.Bedi stressed the importance of tackling these issues through advisory engagements and implementing identity management solutions like SailPoint's products. By offering organizations guidance on implementing these solutions, IDM Works helps streamline access management processes, reduce onboarding and offboarding times for employees, and enhance overall security measures.Additionally, Dave Schwartz, the SVP of Global Partnerships at SailPoint, highlighted the unique value proposition of their partner program, which focuses on delivering maximum benefits to end customers. Through collaborations with partners like IDMWorks, SailPoint aims to help organizations effectively manage access controls, improve access provisioning and deprovisioning timeliness, and enhance overall security and compliance measures.In summary, identity management solutions from companies like SailPoint and IDMWorks are crucial for organizations to address access management issues, ensure timely access provisioning and deprovisioning, and mitigate security risks. Through strategic partnerships and outcome-based selling approaches, these solutions enable organizations to streamline their identity management processes, enhance operational efficiency, and bolster security measures. Supported by:https://huntress.com/mspradio/https://getinsync.ca/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Business of Tech Lounge, host Dave Sobel delves into the world of cybersecurity, questioning the effectiveness of the industry's focus on selling expensive solutions over practical ones. He highlights the growing global spending on security and risk management, projected to reach $215 billion, and discusses the need for cybersecurity measures in the face of rising cyber threats and attacks. Sobel engages in a conversation with Paul Bedi and Dave Schwartz about tying security investments to business outcomes and the importance of benchmarking security measures against industry peers. They emphasize the need for a cost-benefit analysis and a minimum service level in cybersecurity solutions. The discussion also touches on the significance of preparing for downtime and the cost of not implementing security measures. The episode shifts focus to the topic of talent recruitment in the tech industry, with a discussion on micro internships as a way for small businesses and managed services providers to engage with colleges and universities. Sobel explores the benefits of these short-term, skill-based projects in building a recruitment channel and providing valuable experience for both parties. Sobel concludes the episode by emphasizing the importance of simplifying security offerings to focus on key areas such as passkeys, strong identity security, backup disaster recovery, and MDR. He encourages listeners to prioritize these essential security measures and engage in discussions about the evolving landscape of cybersecurity solutions. The episode ends with a call for questions and feedback from the audience to shape future discussions on the show. Supported by: https://salesbuildr.com/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the podcast episode, Dave Sobel discusses the current state of AI adoption among managed services providers (MSPs). According to Barracuda's global MSP report, MSPs are feeling the pressure to enhance their knowledge and application of AI products and services to meet customer demands. The report also highlights the increasing focus on security-related services, with MSPs anticipating a rise in revenue from recurring managed services in 2024.The episode delves into the impact of AI on the labor market, as revealed by new research from MIT's Computer Science and Artificial Intelligence Lab. Contrary to previous fears, the study suggests that job destruction from AI will occur gradually, giving policymakers time to prepare and mitigate its effects. Additionally, a Slack report emphasizes the importance of providing proper training to employees using AI to avoid an increase in busy work and ensure productivity.Salesforce's introduction of Slack Lists, a feature aimed at transforming Slack into a collaborative project management tool, is highlighted in the episode. The integration of project and task management functionalities within Slack is seen as a strategic move to enhance collaboration, improve accountability, and increase productivity for teams. The discussion emphasizes the need for proper training to maximize the potential of Slack Lists and the importance of support from Salesforce during the transition.The episode also touches on initiatives such as CISA's Secure by Design and Gartner's recommendations for CISOs to enhance their cybersecurity approach. The focus on secure design practices, legislative developments, and building a resilient cyber workforce underscores the evolving landscape of cybersecurity. Furthermore, insights into AI jailbreaking and innovative workplace communication tools like Imovid provide a glimpse into the future of technology and the importance of staying ahead of industry trends for MSPs and software developers. Three things to know today 00:00 AI Hype vs. Reality: Why Training and Security Remain Key for MSPs03:38 Salesforce Enhances Slack with Project Management Features: Introducing Slack Lists04:50 Government Initiatives, Cybersecurity Strategies, and AI Jailbreaking: Key Takeaways for Tech Professionals Supported by: https://coreview.com/msphttps://huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

On this episode of the podcast, Dave Sobel discusses three key topics. Firstly, he highlights a study by Amazon Web Services that shows small businesses who are highly data-driven tend to outperform their peers financially and operationally. The report reveals that these data-driven companies have a more mature data strategy and are more likely to adopt AI technologies, leading to significant improvements in various business outcomes.Moving on, Sobel addresses the challenges faced by managed service providers in maintaining security compliance for their clients. A survey indicates that 85% of MSPs struggle with security compliance due to factors like lack of resources, expertise, or technology. The report suggests that automation platforms could be the solution to delivering compliance services efficiently and potentially driving business growth in this area.The episode also touches upon recent cybersecurity developments, such as the FBI's recovery of over 7,000 LockBit decryption keys to help victims of ransomware attacks. Additionally, the U.S. Cybersecurity and Infrastructure Security Agency issued a warning about cyber attacks targeting Snowflake customers. Sobel emphasizes the importance of staying informed about such threats and taking proactive measures to protect data and systems.Lastly, Sobel discusses the effectiveness of phishing training in improving security awareness among employees. He highlights a report showing that organizations integrating simulated phishing attempts with security awareness training experience a significant drop in employees' susceptibility to phishing attacks. This underscores the importance of ongoing training and testing to enhance cybersecurity defenses within organizations. Three things to know today00:00 AWS Study Shows Data-Driven SMBs Achieve Greater Financial Success and Efficiency03:57 85% of Managed Service Providers Struggle with Security Compliance, Automation as a Solution05:15 FBI's LockBit Recovery, CISA's Snowflake Warning, and Phishing Prevention Supported by: https://www.huntress.com/mspradio/https://getinsync.ca/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the podcast episode, Dave Sobel discusses the latest developments in AI and automation within the tech industry. ConnectWise has launched ConnectWise Security 360, an AI-powered cybersecurity solution that helps managed services providers consolidate security data from various tools to enhance threat detection and streamline response efforts. Additionally, ConnectWise has introduced Sidekick for Security, an AI-powered digital assistant that assists MSP owners and technicians in improving cybersecurity measures.Asana has introduced AI teammates that can advise and assign work based on historical relationships and skill sets, showcasing the integration of AI into project management workflows. Raspberry Pi has partnered with chipmaker Helio to sell an AI kit for its microcomputer, reflecting the trend of bringing AI to portable devices with smaller models and processors. Cisco Systems has announced a $1 billion global investment fund for AI startups and new AI-powered products and services, demonstrating a significant commitment to advancing AI technologies.N2WS has launched cross-cloud volume restore for AWS and Azure, providing data protection and enhancing security for organizations utilizing multiple cloud platforms. Axiant has expanded its services to include macOS file-level data protection, catering to the increasing usage of Apple endpoints running macOS. Google has scaled back AI overviews in search results due to concerns about sourcing and potential negative impacts on website traffic, highlighting the importance of transparency and trust in AI-powered features.Dave Sobel emphasizes the need for organizations to adapt their SEO strategies in response to changes in how AI is integrated into search results. He advises businesses to focus on implementing AI solutions thoughtfully to complement human efforts and ensure practical benefits in workflows and operations. The episode concludes with a reminder to share the podcast with others to help grow the audience and support the show's continued success in delivering insights on the evolving business of tech. Four things to know today00:00 AI and Automation: ConnectWise Launches Security360 and Sidekick for MSPs03:59 Boosting Tech Efficiency: Asana’s AI Workflows, Raspberry Pi’s AI Kit, and Cisco’s Strategic AI Investments 06:26 Cloud Data Protection: N2WS and Axcient Enhance AWS, Azure, and macOS Services07:54 Google Scales Back AI Overviews in Search Results, Addressing Sourcing and Trust Issues Supported by: https://www.bitdefender.com/business/products/msp-security-solutions.htmlhttp://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.