Business of Tech: Daily 10-Minute IT Services Insights

The August jobs report revealed that the U.S. economy added 142,000 jobs, falling short of expectations, while the unemployment rate decreased to 4.2%. Small businesses are facing challenges, with 40% of owners struggling to fill positions and a significant number reporting a lack of qualified applicants. Despite these hurdles, there is a slight increase in job openings for skilled workers, especially in construction, and a net 33% of business owners raised pay in August.Host Dave Sobel highlights a cautious approach to tech hiring, noting that overall tech employment remains flat. While the tech services sector saw a modest job increase, the tech manufacturing sector experienced losses. The unemployment rate for tech occupations rose to 3.4%, with active job postings for roles like software developers and data scientists increasing. Additionally, he shares market news about Palantir and Dell joining the S&P 500 index due to their success in the generative AI market, while American Airlines and Etsy are being removed.The episode also delves into the rising costs associated with cloud services, as over a third of organizations feel their transition to the cloud has not met cost-effectiveness expectations. More than half of the organizations reported increased bills, contradicting the anticipated stable or decreasing prices. Despite these challenges, CIOs continue to rely on cloud solutions, creating opportunities for service providers to assist with cloud cost management and optimization strategies.Lastly, Sobel discusses a new study linking layoff announcements to increased cybersecurity risks, emphasizing the need for companies to secure their systems proactively. He notes that companies undergoing layoffs should engage IT service providers to implement stricter security protocols. The episode concludes with news about Pango Group acquiring Kaspersky's U.S. antivirus customers, providing an opportunity for IT service providers to support clients during this transition. Overall, the episode provides valuable insights into the current state of the job market, cloud services, and cybersecurity challenges. Four things to know today00:00 Tech Hiring Stalls as Overall Job Growth Slows: Why Outsourced Services Are Gaining Value04:23 Over Half of Organizations Report Cloud Price Hikes: How IT Providers Can Help Manage Cloud Expenses05:45 New Study Links Layoff Announcements to Cybersecurity Breaches: How IT Providers Can Help Mitigate Risks06:53 Pango Group to Acquire Kaspersky's U.S. Antivirus Customers: Transition Opens New Opportunities for IT Service Providers Supported by: https://www.huntress.com/mspradio/http://blumira.com/radio/ Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

host Dave Sobel interviews RJ Kedziora, the co-founder of Estenda Solutions, a company specializing in software, data analytics, and AI for the healthcare industry. RJ shares insights into the innovative work his firm does, focusing on digital health solutions that aim to improve the health and wellness of individuals. He highlights two key projects, including a diabetic retinopathy surveillance program in partnership with the Joslin Diabetes Center and the Indian Health Services, as well as the development of digital weight loss solutions for startups.The conversation delves into the evolution of AI technology and its impact on the healthcare sector. RJ emphasizes the shift towards making AI more accessible to non-technical users, enabling them to leverage data analytics and AI tools without deep technical expertise. He discusses the importance of structured data and data strategy in preparing for AI implementation, emphasizing the need for a solid foundation in data management and privacy compliance within the healthcare industry.RJ also shares insights into the practical applications of AI in software development and product development processes. He highlights the efficiency gains and productivity enhancements that AI tools bring to the table, enabling developers to streamline tasks such as data querying, report generation, and user interviews. The conversation underscores the importance of understanding AI frameworks and tools to maximize their benefits in various development workflows.The episode concludes with a focus on the current customer conversations around AI adoption in healthcare. RJ notes that many customers are eager to explore AI solutions but often require guidance on where to start and how to leverage data effectively. The discussion highlights the healthcare industry's gradual embrace of data-driven technologies and the ongoing challenges in integrating AI into existing workflows. Supported by: https://getthread.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Firstly, the episode highlights the high demand for virtual CISO services among small to medium-sized businesses, emphasizing the gap between demand and supply. The rising need for virtual CISO services is attributed to regulatory compliance, increasing cyber attacks, and a shortage of cybersecurity skills. Service providers offering virtual CISO services report improved margins and revenue, indicating a significant growth opportunity in the market.Secondly, the episode covers the adoption of generative AI by small businesses. Despite concerns about job security and data privacy, employees recognize the productivity advantages of generative AI. To encourage adoption, small business owners are advised to centralize data management, integrate generative AI into operations, and emphasize its role in enhancing productivity. The episode stresses the importance of addressing customer pain points and customizing services accordingly, rather than focusing on buzzwords.The podcast also delves into government initiatives to enhance Internet routing security, particularly targeting vulnerabilities in the Border Gateway Protocol (BGP). The White House has published a roadmap promoting the adoption of Resource Public Key Infrastructure (RPKI) to mitigate security risks associated with BGP. Additionally, a congressional hearing is scheduled to address the global CrowdStrike outage caused by a faulty security update, highlighting the importance of cyber hygiene and supply chain security.Lastly, the episode discusses strategic moves in the tech industry, including Verizon's acquisition of Frontier Communications to expand its fiber network, ScalePad's founder returning as CEO to focus on product integration, and the success of Fleet, a bootstrapped laptop leasing startup. The episode emphasizes the trend of consolidation in the managed services industry driven by private equity firms, the shift towards local processing of large language models, and the increasing adoption of AI services by MSPs. Overall, the episode provides insights into key developments shaping the tech landscape. Four things to know today00:00 Cynomi Report Reveals High Demand for vCISO Services, but Few Providers Offer Solutions to SMBs03:31 Congress to Hold Hearing on CrowdStrike Outage, Scrutinizing Cybersecurity Practices and Supply Chain Security04:43 ScalePad Founder Chris Day Returns as CEO, Shifts Focus to Product Integration and Doubling Subscription Revenue07:01 Private Equity Rollups Dominate MSP M&A Market, Driving Need for Standardization and Operational Integration Supported by: https://www.huntress.com/mspradio/ Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Fortune 500 companies are showing caution in adopting generative AI, with a focus on risks rather than benefits. A recent survey reveals that AI tools are impacting workers' productivity and workload, highlighting the challenges of balancing human talent with AI implementation. CompTIA identifies critical areas for skills building as AI adoption grows, emphasizing strategic planning to mitigate costs and enhance cybersecurity.Intel faces setbacks with its 18A chipmaking process, raising doubts about its role in U.S. industrial policy goals. Despite financial struggles and layoffs, Intel remains optimistic about the 18A process, aiming for production next year. The company introduces new chips, such as the Intel Core Ultra 200V, focusing on power efficiency and performance improvements. However, Intel's challenges may hinder its access to investment dollars and impact the government's industrial policy goals.ConnectWise revamps its marketplace with a unified interface, offering over 400 vendor integrations to enhance user experience and promote innovation. Auvik enhances its network management solution with new features, aiming to optimize network monitoring and management efficiency for IT teams. These tactical upgrades reflect the ongoing evolution of ecosystem strategies among platform players in the tech industry. Three things to know today 00:00 Fortune 500 Companies Highlight Generative AI Risks Over Benefits, Reflecting Caution in Adoption04:02 Intel Faces Setback with 18A Chipmaking Process, Raises Doubts About Its Role in U.S. Industrial Policy Goals06:31 ConnectWise Revamps Marketplace with Unified Interface and Auvik Enhances Network Management Supported by: https://www.huntress.com/mspradio/ Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The U.S. Consumer Confidence Index shows a slight increase despite concerns about the labor market, while Dell exceeds expectations with an 80% surge in AI-driven server sales. On the other hand, an IBM study reveals a decline in confidence in IT departments, and Intel considers splitting its chip design and foundry businesses due to financial struggles.The episode delves into the recent economic sentiment shift highlighted at the Jackson Hole symposium, where central bankers expressed optimism about steady growth and low inflation. Despite concerns about potential risks and high interest rates, the U.S. economy appears solid. The Consumer Confidence Index rose slightly, reflecting Americans' overall outlook despite job market volatility. However, concerns persist about rising prices and a more pessimistic view of future labor conditions.NVIDIA's strong demand for AI-related chips is evident in its earnings report, with revenue doubling to $30 billion. Dell also reports a significant increase in server sales, driven by AI-oriented servers using NVIDIA chips. CrowdStrike, despite facing financial impact from a recent global IT outage, emphasizes customer loyalty. The episode underscores the importance of focusing on business outcomes with AI integration to deliver solutions that benefit the business.The podcast highlights a decline in business leaders' confidence in IT departments, emphasizing the need for technology to deliver competitive advantages. The SAS Disruption Report reveals U.S. tech leaders' concerns about SAS security threats, urging the adoption of a no-data architecture. Additionally, enterprises are increasingly adopting cloud solutions for generative AI and machine learning, despite challenges like talent shortages and integration concerns. Intel's potential breakup and Thread's collaborative service approach are also discussed, showcasing evolving trends in the tech industry. Four things to know today 00:00 U.S. Consumer Confidence Index Rises Slightly Despite Labor Market Concerns and Rising Prices03:58 Dell Surpasses Expectations with 80% Surge in AI-Driven Server Sales, Raises Full-Year Revenue Outlook06:48 IBM Study Reveals Sharp Decline in Confidence in IT Departments, Urges Focus on Business Outcomes and Modernization09:10 Intel Mulls Splitting Chip Design and Foundry Units Amidst Financial Turmoil and Stock Decline Supported by: https://www.coreview.com/msp/https://getthread.com/mspradio/ Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel is joined by Hugo Malan, an expert in building workforces with a mixed labor strategy. They discuss the concept of a mixed labor strategy, which involves using different forms of labor to create an optimal mix for specific circumstances. This strategy allows companies to adjust their cost structure and increase flexibility by incorporating permanent employees, temporary workers, and services from external firms. The discussion delves into the challenges faced by small businesses in balancing their workforce composition, especially in response to fluctuations in demand.Malan emphasizes the importance of making strategic decisions when hiring, considering factors such as core skills that need to be preserved in-house and skills that can be outsourced. The conversation also touches on the impact of AI on the hiring process and workforce composition. While AI can streamline certain aspects of recruitment, Malan highlights the limitations of AI in making complex matches between candidates and job requirements. He emphasizes the continued need for human judgment and interaction in assessing candidates beyond their qualifications.The episode takes a deeper dive into the issue of diversity in the tech industry, acknowledging the underrepresentation of certain groups, particularly women and veterans. Malan suggests practical steps that businesses, including small companies, can take to attract a more diverse workforce. These steps include creating affinity groups within the organization, implementing inclusive practices, and actively promoting diversity in job descriptions and recruitment efforts. By focusing on specific areas where they can make a meaningful impact, businesses can work towards building more diverse and high-performing teams.As the conversation wraps up, Malan provides tactical insights for small businesses looking to enhance their diversity initiatives. He advises focusing on specific demographic groups that align with the company's location and business goals, rather than trying to create multiple affinity groups with limited resources. By taking practical steps to create a more inclusive and welcoming environment, businesses can attract a wider pool of talent and benefit from the diverse perspectives and ideas that contribute to high-performance teams. Supported by: https://huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel delves into the profound question of how advancements in AI technology, such as deep fakes and synthetic voices, are impacting our understanding of truth. To explore this topic, he is joined by Jessica Davis, Editorial Director at Cyber Risk Alliance, who provides valuable insights as a journalist who constantly considers sourcing and truth in her work. They discuss the challenges of verifying information in a world where reality is becoming less knowable due to AI-generated content.The conversation with Jessica also touches on the recent revenue declines experienced by managed services providers (MSPs) and the contrasting optimism among small business owners. While MSPs are facing a deceleration in revenue growth, small business owners remain hopeful about the future. The discussion highlights the impact of the post-pandemic IT bubble on MSP revenues and the cautious approach businesses are taking in an election year, leading to a temporary slowdown in projects.Furthermore, the episode explores the increasing adoption of AI among younger business owners and solution providers, with a focus on generative AI. Jessica shares an anecdote about a pioneering MSP that enlisted high school interns proficient in generative AI to assist with their AI initiatives. This trend reflects a generational shift in the utilization of AI technologies and hints at potential changes in the workforce dynamics within the IT industry.As the conversation unfolds, the importance of governance frameworks and data validation in the face of AI-generated content is emphasized. The episode concludes with a preview of an upcoming interview with Hugo Milan, discussing the concept of a mixed labor strategy in hiring and the challenges of AI applications in the recruiting space. Listeners are encouraged to engage with the content and support the show to help drive discussions on the evolving landscape of technology and business.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Chinese state-backed hackers have intensified their attacks on US internet service providers, targeting government and military communications. The sophisticated techniques used, such as exploiting zero-day vulnerabilities, have raised concerns about intelligence gathering. Despite the Chinese embassy denying state involvement, US cybersecurity officials are closely monitoring the situation, highlighting the ongoing threat posed by groups like Volt Typhoon.Law enforcement agencies are increasingly using generative AI, like Axon's Draft One, to write incident reports. While this technology can save officers time, there are concerns about accuracy and accountability. The use of AI in law enforcement has sparked debates due to potential biases and the risk of officers evading responsibility for their reports. Additionally, open source large language model servers and vector databases are leaking sensitive corporate and personal data, emphasizing the importance of implementing security measures.OpenAI is racing to launch a new AI product called Strawberry, aiming to enhance reasoning capabilities in chatbots for solving complex problems. Google has expanded its Gemini 1.5 AI models with new experimental versions, offering improved processing of multimodal inputs. Anthropic has published system prompts for its AI models, focusing on transparency and ethical practices in AI development. These developments highlight the competitive differences in how companies approach regulation and security in the AI landscape.Ataji introduces Apple Intelligence Controls for device management, allowing IT administrators to test AI features before public release. SAS Alerts launches a managed solution for MSPs to enhance cybersecurity for SaaS applications. SureWeb becomes the first cloud solutions provider to offer Sentinel-1's Purple AI to MSPs, improving threat hunting and incident response capabilities. ConnectWise is rumored to be finalizing a deal to acquire Axiant, a business continuity and disaster recovery vendor, potentially enhancing its offerings against competitors. Four things to know today00:00 Chinese State-Backed Hackers Escalate Attacks on U.S. ISPs, Targeting Government and Military Communications03:58 OpenAI Races to Launch ‘Strawberry’ AI Product, Aiming to Enhance Reasoning for Complex Problem Solving06:12 Addigy Introduces Apple Intelligence Controls, ConnectWise may buy Axcient08:39 Rethinking Consumer vs. Business Security Needs: How Messaging Changes with Market Size Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode begins with a focus on AI-based patch management solutions, highlighting leading vendors like Automox, Flexera, and Kaseya. The discussion delves into how AI and ML-driven patch management can provide real-time risk assessments, helping prioritize critical patches and enhance cybersecurity measures.The episode then shifts to the evolving landscape of cloud infrastructure driven by generative AI advancements. The transcript reveals insights from an IBM study, indicating concerns among tech executives about infrastructure readiness for AI demands. Additionally, the discussion touches on the challenges faced by businesses in adopting AI quickly and effectively, with a prediction that 13% of businesses will adopt AI in the next three to four years.A significant development highlighted in the episode is the introduction of ChatIT by Commonwealth Bank, an AI-powered IT support chatbot built on Azure services. The chatbot, accessible via Microsoft Teams, boasts an impressive average response time of 14 seconds and over 13,000 employee interactions. This innovation streamlines IT troubleshooting, integrates with the bank's knowledge base, and hints at future enhancements to improve user experience and efficiency.The episode concludes with updates on technology advancements, including Broadcom's launch of VMware Cloud Foundation 9 and Microsoft's decision to phase out the Windows Control Panel in favor of the Settings app. The discussion emphasizes the importance of understanding Azure's true cloud consumption revenue and the implications of AI tools like Amazon Q on software development tasks. Overall, the episode provides valuable insights into the intersection of AI, cloud computing, and IT service delivery in the evolving tech landscape. Four things to know today 00:00 GigaOm Report Highlights Top AI-Based Patch Management Solutions, Featuring Automox, Flexera, and Kaseya04:49 Commonwealth Bank Launches ChatIT, AI-Powered IT Support Bot on Azure, Achieves 14-Second Response Times07:11 Windows Control Panel to Be Phased Out in Favor of Modern Settings App, Microsoft Confirms08:25 Microsoft's New Reporting Strategy Aims to Clarify Azure's True Cloud Consumption Revenue Supported by: https://getthread.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Firstly, a federal judge in Texas halted the FTC's nationwide ban on non-compete agreements, sparking legal uncertainty and potential appeals in other states. The episode emphasized the importance of using non-competes strategically, especially for specific employees rather than implementing blanket policies. Additionally, the National Labor Relations Board is examining whether restricted covenants violate labor laws, indicating a potential shift in regulatory perspectives on non-competes.The episode also discussed the release of the second draft of NIST's Digital Identity Guidelines, focusing on enhancing digital identity and anti-fraud measures. The guidelines aim to strike a balance between secure online access and in-person verification, with a particular emphasis on mobile driver's licenses and online passkeys. Stakeholders have until October 7th to provide feedback on the draft, showcasing a collaborative approach to improving digital identity practices.Furthermore, the episode delved into cybersecurity compliance failures at Georgia Tech, where a lab allegedly did not follow required security protocols, leading to a lawsuit from the U.S. government. The case highlighted the importance of adhering to security standards, especially in sensitive research environments. Additionally, charges against an individual aiding North Korea in hiring IT workers using stolen identities underscored the ongoing threats posed by malicious actors in the cybersecurity landscape.Lastly, the episode touched on Microsoft's upcoming Windows Endpoint Security Ecosystem Summit, where discussions on improving Windows security with partners like CrowdStrike will take place. The summit aims to address kernel access issues, enhance resiliency, and establish best practices for safe deployment. The episode emphasized the significance of transparency and collaboration between vendors, customers, and government entities in addressing cybersecurity challenges and ensuring effective security measures. Four things to know today00:00 Federal Judge Halts FTC's Noncompete Ban, Increasing Legal Uncertainty Over Nationwide Restrictions03:30 U.S. Government Sues Georgia Tech for Cybersecurity Compliance Failures in High-Profile Lab CasE06:13 Microsoft to Host Windows Endpoint Security Summit with CrowdStrike and Partners to Address Device Vulnerabilities07:16 SolarWinds Faces New Security Crisis with Hardcoded Credentials Flaw; Urgent Patch Issued for Web Help Desk Supported by: https://www.coreview.com/msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode begins by discussing the revised U.S. job growth data, revealing a loss of 818,000 jobs as remote work declines but stabilizes above pre-pandemic levels. Despite the challenges highlighted by the data, the Biden administration remains focused on ongoing job recovery efforts.The episode delves into the evolving landscape of remote work, with a decline in job listings offering remote or hybrid work compared to the hiring frenzy peak in 2022. The shift towards remote work stabilization at a new normal is evident, with remote workers showing higher satisfaction and engagement levels compared to those required to return to the office. Tech companies are adjusting their return-to-office policies, with a majority now offering flexible working arrangements and adopting hybrid work models.The discussion then shifts to the significant impact of AI on the technology job market, with predictions that over 92% of technology jobs will be transformed by AI. The need for AI-related skills such as AI ethics and machine learning is emphasized, highlighting the importance of ongoing training and upskilling in the workforce. European IT professionals express uncertainty about detecting AI misinformation, underscoring the challenges and opportunities presented by AI adoption.The episode concludes by addressing the complexities of supply chain management, particularly in the context of the pandemic-induced bullwhip effect causing inventory swings. Companies are still adjusting to new demand levels, with challenges in maintaining supply chain equilibrium. The importance of understanding the supply chain dynamics, both in business operations and IT infrastructure, is highlighted as a critical factor for organizational success in navigating economic uncertainties and technological advancements. Three things to know today00:00 Revised U.S. Job Growth Data Shows Loss of 818,000 Jobs, as Remote Work Declines but Stabilizes Above Pre-Pandemic Levels05:21 Small Businesses Optimistic About 2024 Despite Slower MSP Revenue Growth, Eyeing AI Investments07:40 Post-Pandemic Supply Chain Woes: Bullwhip Effect Drives Inventory Swings, Companies Seek Stability Supported by: https://timezest.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel is joined by Jonathan Romley to discuss the state of hiring and international recruiting in the tech industry. They delve into the challenges companies face in maintaining operational efficiency while dealing with rising salary costs and a competitive job market. The conversation highlights the potential impact of a second wave of resignations and the need for companies to adapt their hiring strategies to attract and retain top talent.Jonathan Romley shares insights on proactive talent sourcing strategies that focus on engaging potential candidates rather than relying on traditional job postings. By understanding the characteristics and values that appeal to candidates, companies can effectively target and recruit individuals who align with their organizational culture and goals. Romley emphasizes the importance of building a compelling employer value proposition to attract the right talent.The discussion explores untapped talent markets beyond the commonly targeted regions like India and the Philippines. Romley identifies Latin America, Africa, Albania, and Georgia as emerging markets with potential for sourcing tech talent. He emphasizes the need for companies to consider factors such as time zone differences, political risks, and cost savings when expanding their talent pool globally. The episode concludes with insights on how companies can navigate the challenges of international recruiting to build diverse and skilled teams. Supported by: https://getthread.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel is joined by analysts Ryan Morris and Seth Robinson to discuss the current state of the SaaS industry, the challenges with pricing models, and the impact of AI on the market. The analysts delve into the maturing nature of SaaS, highlighting the importance of demonstrating value to customers and the need for a shift towards outcome-based pricing models. They also explore the evolving landscape of AI and its potential to disrupt traditional pricing structures in the SaaS world. The conversation shifts towards the challenges of managing cloud spend and the need for companies to optimize their software code and implement chargeback processes effectively. The analysts emphasize the importance of educating customers and providing tangible value to ensure long-term success in the SaaS market. They also discuss the evolving net retention rates in the software industry and the implications for growth and customer retention. As the discussion delves into the role of AI in pricing models, the analysts explore the concept of per seat pricing and its limitations in the AI-driven landscape. They predict a shift towards consumption-based pricing models and emphasize the need for a focus on outcomes rather than inputs. The conversation concludes with a reflection on the potential for an AI bubble and the natural hype cycle that emerging technologies go through, highlighting the importance of delivering real value to users amidst market fluctuations.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Generative AI is currently facing a downturn, with Gartner placing it at the peak of inflated expectations and urging organizations to assess ROI and maturity before deployment. The hype cycle identifies four emerging technology themes, including autonomous AI, total experience, and human-centric security. Despite projections of generative AI accounting for over 40% of the total AI industry market size by 2030, concerns about profitability due to high development costs remain. However, RBC analysts anticipate that revenue from AI-powered software could still increase, potentially offsetting lower profit margins.Microsoft issues warnings to partners regarding API migration deadlines and the implementation of multi-factor authentication for Azure customers. The company also updates its services agreement, emphasizing that AI services are not substitutes for professional advice and outlining data extraction restrictions. Additionally, Microsoft announces the return of the Windows Recall AI feature in October for Windows Insider users after addressing security concerns. The feature, which captures screenshots at short intervals, will prioritize security as a top priority.Consulting firms are facing a dilemma with Gen Z consultants viewing consulting as a temporary stepping stone rather than a long-term career due to high-pressure work environments and a desire for more meaningful engagement. The shift in focus from benefits to work-life balance reflects a broader trend among this generation prioritizing personal passion in their careers. Meanwhile, major tech companies are making significant capital investments in AI infrastructure, potentially leading to an overbuilding trend. While the risk of overbuilding is acknowledged, companies prioritize avoiding underinvestment, with concentrated investments among a few major players mitigating some risks.The Apple Vision Pro, after six months, is primarily seen as a VR headset with limited AR capabilities, excelling in entertainment but facing drawbacks such as weight, comfort, and high price. Developer investment remains low, and widespread adoption remains uncertain, despite influencing competitors to reconsider their strategies. The episode also highlights the importance of building career paths in consulting and the challenges faced by head-mounted devices in becoming mainstream. Overall, the episode delves into the current state of generative AI, Microsoft's updates and warnings, consulting industry trends, and the impact of major tech companies' investments in AI infrastructure. Four things to know today00:00 Generative AI Nears the Trough of Disillusionment: Gartner Warns of ROI and Maturity Challenges04:30 Microsoft Sets September 30 Deadline for API Migration and Updates Services Agreement for 202406:18 Windows Recall AI Feature Returns: Microsoft Prepares October Preview After Security Delays07:42 Consulting’s Gen Z Dilemma: Is the Industry Losing Its Long-Term Appeal? Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI continues to make waves across various industries, with the American Bar Association issuing ethical guidelines for lawyers using generative AI tools. The importance of competence, confidentiality, and client communication is emphasized, highlighting the need for responsible AI adoption. In the insurance sector, AI integration is on the rise, offering benefits such as improved claims processing and fraud detection. However, challenges like organizational resistance and technical complexity hinder widespread adoption.In other AI applications, Verizon leverages AI technology to prevent accidental cuts to fiber internet lines, while researchers at the University of Exeter develop VespAI to combat invasive hornets threatening British honeybees. AI's integration into manufacturing, distribution, and warehousing is enhancing productivity and profitability, with key areas of deployment including robotics and the Internet of Things. Additionally, AI is significantly aiding entrepreneurs in launching new businesses by enhancing efficiency in tasks like marketing and customer recruitment.OpenAI partners with Conde Nast to enhance content discovery through its search GPT prototype, addressing concerns of a potential AI bubble burst. The introduction of fine-tuning capabilities for the GPT-4.0 model allows developers to customize it for specific applications, showcasing the versatility and performance enhancements of AI technology. Zoom unveils a webinar capability for up to 1 million participants, responding to rising political demand, while Microsoft launches a unified Teams app for seamless account switching.In the tech industry, AMD's acquisition of ZT Systems for $4.9 billion aims to enhance its AI capabilities and compete with NVIDIA in the AI tech infrastructure space. This strategic move underscores the growing importance of AI in shaping the competitive landscape of tech giants. As AI continues to evolve and impact various sectors, the episode highlights the need for responsible AI governance and the potential transformation AI tools can bring to businesses and startups. Four things to know today00:00 AI in Action: From Law Firms to Insurance and Beyond 05:43 OpenAI Partners with Condé Nast to Boost Content Discovery Amid AI Bubble Concerns07:04 Zoom Unveils Webinar Capability for 1 Million Participants Amid Rising Political Demand09:00 AMD vs. Nvidia: How the ZT Systems Acquisition Could Alter the AI Infrastructure Landscape Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A massive data breach at National Public Data exposed billions of records and raised concerns about data aggregation risks. The breach, believed to be caused by a third-party hacker, leaked personal information like names and social security numbers, prompting individuals to monitor their credit reports for any suspicious activity.The second topic covers vulnerabilities found in Microsoft Azure's AI Health Bot service, which could allow for privilege escalation and access to cross-tenant resources. This highlights the importance of secure development practices in AI, especially in sectors like healthcare that are prime targets for cybercriminals. Additionally, a new ransomware group called Hunters International is targeting IT workers with a malware called Sharp Rhino, posing significant risks to organizations.The Pentagon has proposed CMMC rules for contractors, incorporating Cybersecurity Maturity Model Certification requirements into the contracting process. Contractors will need to self-assess or obtain third-party certification based on data sensitivity, with compliance required at the time of contract award. ConnectWise has committed to assisting providers in achieving CMMC Level 2 compliance by 2025, emphasizing the need for coordination between providers and vendors in meeting compliance standards.Lastly, Apple has opened NFC access to third-party developers in iOS 18.1, allowing them to utilize the iPhone's secure element for various applications like payments, transit fares, and IDs. This decision follows a legal agreement with European commissioners to comply with EU regulations. By expanding NFC technology on its devices, Apple is creating new opportunities for developers to deliver solutions to customers, enhancing the device's functionality and potential use cases. Three things to know today00:00 Massive Data Breach at National Public Data Exposes Billions of Records, Highlights Risks of Data Aggregation04:32 Pentagon Proposes CMMC Rules for Contractors; ConnectWise Supports MSPs in Achieving Compliance06:20 Apple Complies with EU Regulations, Grants NFC Secure Element Access to Developers in iOS 18.1 Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode begins with a focus on the easing inflation rate, which has shifted the Federal Reserve's attention towards the labor market amidst a surge in mortgage applications. The report highlights the increasing demand for managed services, particularly among small and medium-sized businesses lacking in-house IT support.Cisco's announcement of laying off 6,000 employees as part of a restructuring plan centered on AI and security is discussed next. This move reflects the company's strategic shift towards faster-growing areas within the tech industry. Additionally, the collaboration between Jamf and Microsoft is highlighted, showcasing a partnership aimed at enhancing Apple device management and cybersecurity for Microsoft-based organizations through the Azure Marketplace.The episode delves into consumer sentiment and corporate activism, noting a decline in the percentage of Americans wanting companies to take public stances on political issues. This shift in sentiment may impact businesses as they navigate the upcoming U.S. election and consider the implications of engaging in political commentary. The discussion emphasizes the importance of focusing on positive economic news and steering clear of potential political risks.The episode concludes by touching on the increasing adoption of AI-capable PCs and the potential growth in demand for supporting services in AI integration, security, and optimization. The tech industry's anticipation of higher IT budgets in 2025, driven by AI and modernization efforts, is also highlighted. Four things to know today00:00 Inflation Eases as CPI Rises 2.9%, Shifting Fed Focus to Labor Market Amid Surging Mortgage Applications03:34 IDC Report Highlights MSPs' Vital Role as 40% of U.S. SMBs Lack In-House IT, Driving Demand for Managed Services06:03 Cisco to Lay Off 6,000 Employees in Restructuring Focused on AI and Security Growth06:58 Jamf and Microsoft Deepen Collaboration: Apple Device Management Solutions Coming to Azure Marketplace Supported by: https://www.coreview.com/msp/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

When Marcus Olson, CEO of Pliancy, returned to the Business of Tech Lounge, he discussed the evolution of his business model over the past two years. Despite facing volatility in the economy, particularly in the biotech, venture capital, and private equity sectors, Olson emphasized the importance of a consultative approach in building relationships with clients. He highlighted the challenges of managing a diverse team with varying reactions to market conditions, emphasizing the need for trust and rapport in client interactions.Olson also shared insights on the impact of AI in the industry, noting the potential for AI to enhance operational efficiency, particularly in areas like ticketing, routing, and resource planning. While acknowledging the curiosity around AI among clients, he emphasized the importance of addressing concerns related to compliance and security when implementing AI solutions. By focusing on using AI to improve internal processes and decision-making, Olson highlighted the value of leveraging technology to drive business outcomes.The conversation shifted to the broader economic landscape, with Olson expressing the difficulty of navigating the current market conditions. He highlighted the challenges of interpreting economic data and managing expectations among employees and clients amidst ongoing uncertainty. Despite the complexities of the current economic environment, Olson underscored the importance of adaptability and resilience in responding to changing market dynamics.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Google introduces Gemini Live, a voice chat feature powered by generative AI, offering enhanced speech capabilities and natural conversations. Meanwhile, Flux, an open-source AI image generation model developed by Black Forest Labs, gains popularity for its superior performance in rendering people. The rapid advancements in AI technology are highlighted, showcasing the iterative progress and the potential for models like Flux to quickly surpass competitors like Midjourney.The episode also delves into a significant antitrust case against Google, where the tech giant faces potential breakup over its search monopoly. The ruling, seen as a historic win for the American people, could reshape monopolization law and have broader implications for the Internet and business practices in the U.S. The discussion emphasizes the impact of exclusive contracts on market dynamics and sets the stage for a remedy phase to address Google's anti-competitive practices.Furthermore, the episode explores how partners in the tech channel are favoring fewer vendor relationships, empowering them to seek vendors that can help achieve business outcomes rather than just product sales. Advancements in AI, such as Zotero's Copilot 2, are enhancing operational efficiency for providers. The evolving landscape of AI technology, including challenges and opportunities in enterprise workflows, cybersecurity, and identity and access management, is discussed, highlighting the need for organizations to remain vigilant as the technology evolves.Lastly, the episode touches on four megatrends that MSPs should track to stay relevant in the industry. These megatrends include climate issues, workforce changes, IT risks, and supply chain disruptions, with a focus on enhancing resiliency and addressing global disruptions. The discussion underscores the importance of focusing on business outcomes with AI technology and the need for businesses to adapt to the changing technological landscape to thrive in the industry. Three things to know today00:00 Gemini Live Debuts on Google One with Advanced Voice Chat, While Flux Challenges Midjourney02:39 Google Loses Landmark Antitrust Case, Faces Potential Breakup Over Search Monopoly04:17 Fewer Vendor Relationships Empower Partners as AI Matures Beyond the Hype Supported by: https://movebot.io/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Google's AI overviews in search results have significantly decreased due to user complaints about incorrect answers, prompting the company to refine its implementation. MIT launched the AI Risk Repository, a database cataloging over 700 unique risks associated with AI systems to assist organizations in assessing and mitigating AI risks. Additionally, Dashlane's Passkey report showcased the rapid adoption of Passkeys as a password replacement, driven by consumer demand in various sectors.The episode also covered significant developments in cybersecurity and government initiatives. CISA is analyzing the impact of a recent Supreme Court ruling on its new cyber incident reporting rule, while the White House is collaborating with the Department of Treasury and CISA to develop a cyber insurance policy proposal for catastrophic incidents. The FCC unveiled a $200 million cybersecurity program for schools and libraries to enhance their cybersecurity measures against increasing cyberattacks, separate from the existing E-Rate program.In response to scraping allegations, SOCRadar confirmed that their internal systems were not breached, and they are enhancing security measures to prevent future incidents. A security researcher revealed two zero-day vulnerabilities in Windows that allow downgrade attacks, compromising critical OS components. The episode also highlighted various cybersecurity developments from DEF CON and Black Hat, including the hacking of EvoVac robots and the development of a laser microphone for keystroke surveillance.Lastly, Syncro launched an AI-powered smart ticket management solution for managed services providers and IT operations to enhance efficiency and ticket resolution. SAS Alerts integrated Microsoft Defender for Endpoint into its security platform for MSPs, offering centralized monitoring of Microsoft 365 applications and Endpoint security. These developments reflect a trend towards leveraging AI in ticket resolution and enhancing cybersecurity measures in the tech industry. Four things to know today00:00 Google Scales Back AI Overviews Amid User Complaints as MIT Releases Comprehensive AI Risk Tool04:10 CISA Analyzes Supreme Court Ruling Impact as FCC Unveils $200M Cybersecurity Program for Schools06:50 SOCRadar Responds to Scraping Allegations, Confirms No Breach of Internal Systems08:53 Syncro Launches AI-Driven Smart Ticket Management to Streamline MSP Operations Supported by: https://getthread.com/https://www.coreview.com/msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A study from Washington State University reveals that using AI terminology in product descriptions can decrease consumer trust, particularly for high-risk products like electronics and medical devices. Marketers are advised to focus on highlighting product features and benefits instead of emphasizing AI technology to enhance sales.The episode also highlights the positive impact of generative AI on businesses, with 74% of companies reporting a return on investment within a year and 86% experiencing revenue increases. However, there is a disconnect between executives and employees regarding productivity gains from AI, indicating the need for better employee involvement in AI strategy and training to bridge the gap.CrowdStrike's recent security breach and subsequent remediation efforts are discussed, along with Microsoft's response to Delta Airlines' IT outage claims. Microsoft has mandated a security-first mindset for all employees to enhance customer protection against cyber threats. The episode also covers Zoom's entry into the productivity arena with the launch of Zoom Docs, an AI-powered document creation tool integrated into its Workplace app.The podcast delves into the evolving landscape of AI security, with researchers exploring new methods for reporting flaws in AI models at the DEF CON conference. OpenAI's leadership changes and commitment to AI safety are highlighted, along with the growing support for AI regulation among tech workers. The episode concludes by emphasizing the importance of staying informed and prepared in the rapidly changing tech industry. Four things to know today00:00 Study Shows AI Terminology Hurts Consumer Trust as Marketers Shift Focus to Product Benefits03:46 Security at the Forefront: CrowdStrike’s "Epic Fail" Acknowledgment and Microsoft’s New Core Mandate06:47 Zoom Enters Productivity Arena with AI-Powered Docs Tool as Microsoft Retires Action Pack09:01 AI Security Takes Center Stage at DEF CON Amid OpenAI’s Regulatory Moves and Leadership Exodus Supported by: https://huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Despite concerns of a potential recession, economic indicators suggest continued growth, with the National Bureau of Economic Research indicating positive job growth and stable personal income. This despite Wall Street's reaction to weak job data.Dave Sobel delves into the IT sector, citing the 2024 Information Week US IT Salary Report, which reveals job stress and layoffs among IT professionals. Tech employment in the U.S. saw a decline in July 2024, with losses in certain sectors offsetting gains in others. The Managed Service Provider (MSP) market experienced a slowdown in revenue growth, but profitability remained strong, particularly for private equity-backed MSPs.The episode also covers earnings calls from major tech companies like Microsoft, Amazon, and Apple. Microsoft's cloud growth slowed, while Amazon Web Services reported a significant revenue increase. Apple's Q3 earnings exceeded expectations, with strong revenue growth in the iPhone and iPad divisions. The cloud infrastructure market saw substantial growth driven by AI interest, with Microsoft, Amazon, and Google Cloud leading the market share.Intel's leadership crisis and restructuring efforts take center stage as Sobel discusses the company's significant earnings miss and workforce reduction plans. Intel's struggles in the AI sector and product quality issues have led to a decline in value and market competitiveness. The episode also touches on private equity moves, including EQT's acquisition of Acronis and Trend Micro's exploration of a sale, highlighting the evolving landscape of cybersecurity and managed services providers. Four things to know today00:00 Wall Street Jitters Amid Weak Job Data; Tech Employment Faces Decline but Remains Resilient05:26 Tech Giants' Earnings Underscore Cloud Power Play, But MSPs and Smaller Players Stay the Course09:37 Intel’s Leadership Crisis Deepens with Earnings Miss, AI Setbacks, and Major Cost-Cutting12:14 Private Equity Moves: EQT Targets Acronis Growth, Trend Micro Eyes Potential Buyout Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave interviews Cody Schneider, the CEO of Draft Horse AI and Swell AI, who shares insights on automating workflows using artificial intelligence (AI). Cody emphasizes the importance of AI in structuring unstructured data to streamline processes within organizations. By implementing AI tools to automate tasks like paperwork in real estate and sales, companies can enhance efficiency and allow employees to focus on high-touch human aspects of their work.Cody discusses the significance of data management in successful AI implementation, highlighting the need for access controls and providing context to AI algorithms. He explains how AI can be leveraged to transform content by extracting knowledge from source material and generating custom reports or outputs. By utilizing AI to work off proprietary data sets and libraries, organizations can create more valuable and tailored solutions, emphasizing the importance of expert knowledge over general AI outputs.The conversation shifts to the concept of minimum iteration in product development, where Cody advocates for getting products into the hands of users quickly to gather feedback and iterate rapidly. He stresses the value of speed in action as a key metric for client satisfaction and retention. By framing AI tools as aids to enhance human potential and augment workflows, Cody encourages founders to empower their teams to perform at superhuman levels by leveraging AI capabilities effectively.Cody concludes by emphasizing the role of AI in augmenting human expertise and boosting productivity within organizations. By positioning AI as a tool to handle repetitive tasks efficiently, Cody suggests that organizations can empower their teams to focus on more strategic and creative aspects of their work. The episode provides valuable insights into the practical applications of AI in enhancing workflows and driving business growth through efficient automation and human-AI collaboration. Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This bonus episode dives into the technology positions outlined in the Republican and Democratic Party platforms. The focus is on policy, not personality, with no ads, sponsors, or personal opinions included. The episode aims to inform listeners about the party platforms without pushing any specific political agenda.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Doug Milburn, co-founder of 45 Drives, discusses the role of open source solutions in the tech industry. Doug emphasizes the importance of open source in reducing risks for businesses by providing reliable, secure, and cost-effective solutions. He highlights the community-driven nature of open source software and the need for proper implementation to mitigate project risks.Dave challenges the notion that open source is a one-size-fits-all solution, pointing out the complexities and potential risks associated with using open source software. He raises concerns about the additional workload and resources required for managed service providers to navigate the open source ecosystem effectively. Doug counters by emphasizing the benefits of open source in terms of transparency, security, and control over software updates.The conversation delves into the debate over open source versus proprietary software in different tech environments, with Doug advocating for a shift towards open source solutions in server rooms and even on desktops. He shares examples of how open source software can offer greater control and security compared to proprietary alternatives, particularly in managing software updates. Dave challenges Doug's assertions, highlighting the role of managed service providers in managing patch rollouts and ensuring software compatibility.As the discussion unfolds, Doug and Dave explore the implications of relying on proprietary software for critical business operations, citing recent incidents like the CrowdStrike issue. Doug argues that open source software offers a more transparent and secure approach to managing software updates and security vulnerabilities. The episode concludes with a reflection on the importance of taking security seriously in the tech industry and considering the advantages of open source solutions in addressing these challenges.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The potential of AI is to enhance the productivity of top performers within organizations. The focus is on leveraging AI to elevate the performance of senior employees rather than just junior staff. By empowering top players with AI tools, businesses can drive productivity improvements from a top-down perspective, leading to more significant overall gains in efficiency and effectiveness.The guest, Colin Britton, shares his extensive experience in utilizing data science and machine learning technologies to drive business outcomes. He highlights the evolution of these technologies over the years, emphasizing the importance of leveraging unstructured and semi-structured data to make informed decisions and optimize operations. Colin's insights shed light on the transformative power of AI in enhancing critical thinking and problem-solving capabilities within organizations.As AI continues to revolutionize business operations, there is a growing need to address ethical concerns surrounding data privacy and security. Colin emphasizes the importance of maintaining a balance between leveraging AI tools for productivity gains and ensuring the protection of sensitive business information. By adopting a secure productivity approach, organizations can harness the benefits of AI while safeguarding against potential risks and vulnerabilities.The conversation also delves into the potential impact of AI-driven productivity gains on labor needs within organizations. With the prospect of significant productivity improvements, businesses may need to reevaluate their workforce structure and roles to align with the changing demands of AI-enhanced operations. The discussion touches on the possibility of passing on productivity gains to employees as a retention strategy, highlighting the importance of creating a conducive and flexible work environment in the era of AI-driven advancements. Supported by: https://www.coreview.com/msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel welcomes Anurag Agarwal from TechIsle to discuss research data on customer expectations, cybersecurity, and AI trends. The conversation delves into the increasing budget allocations for IT security among SMBs, highlighting the importance of consulting services in guiding SMBs towards choosing the right security technologies and frameworks. Anurag emphasizes the shift towards cybersecurity as a business risk, prompting SMBs to focus on cyber resiliency rather than just cybersecurity. The discussion then transitions to the evolving landscape of AI adoption, with a focus on large language models (LLMs) and their impact on businesses. Anurag and Dave explore the significance of AI consulting in preparing organizations for AI implementation, emphasizing the need for expertise in selecting the right language models for specific business problems. The conversation underscores the importance of aligning with a single hyperscaler for AI solutions and the emerging trend towards small language models (SLMs) for accelerated AI adoption. Anurag highlights the growing trend of AI assessment as a key focus for both partners and end customers, surpassing cloud cost optimization and security assessments. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the aftermath of the CrowdStrike outage, Delta Airlines estimates a $500 million loss due to flight cancellations and financial repercussions. Delta is considering legal action against CrowdStrike and Microsoft, with shareholders also filing a lawsuit against CrowdStrike for alleged misleading information. The Cyber Safety Review Board is contemplating an investigation into CrowdStrike's incident, while over 180 software companies have committed to CISA's Secure by Design pledge to enhance cybersecurity practices.The episode also covers new tools and enhancements in the tech industry, including Gradient MSP's benchmark tool for managed services providers, Cohesity's AI-powered data cloud with improved threat detection capabilities, and NIST's Dioptra for assessing security risks in AI models. The discussion delves into the evolving landscape of SaaS pricing in the AI era, highlighting the shift towards usage-based pricing models and the importance of adapting pricing strategies to capitalize on AI capabilities. Additionally, strategies for successful IT outsourcing partnerships are outlined, emphasizing the need for clear communication, defined goals, and talent acquisition.Dave Sobel provides insights into the impact of the CrowdStrike outage on managed services providers and their clients, noting regional differences in the effects of the incident. The episode also previews upcoming bonus content, including discussions on AI and security, the AI promise of enhancing top performers, and insights on automating workflows using artificial intelligence. Three things to know today00:00 CrowdStrike Outage Impact: Delta's $500M Loss, Shareholder Lawsuit, CSRB Consideration, and CISA Pledge Growth04:16 New Tools and Enhancements: Gradient MSP's Benchmark Tool, Cohesity's AI-Powered Data Cloud, and NIST's Dioptra for AI Security05:46 Navigating the Future of SaaS Pricing and IT Outsourcing: Strategies for Success in the AI Era Supported by: https://timezest.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Remote work popularity is surging, with full-time remote workers expected to rise from 12.7% to 22% next year. CISOs are facing significant security challenges due to remote work, leading to a greater reliance on zero-trust security frameworks. Despite some companies favoring in-person attendance, remote work continues to grow in popularity, with 98% of employees desiring remote work.The episode highlights unique AI use cases in politics, weather forecasting, and social interactions. For instance, a Virginia Representative used an AI-generated clone of her voice to deliver a speech, showcasing the technology's potential for accessibility. AI is revolutionizing weather forecasting, with models predicting hurricanes and global weather patterns faster and more accurately. Additionally, an AI companion called Friend is being developed to provide companionship, emphasizing the evolving relationship between humans and AI.The U.S. Commerce Department released a report endorsing open-weight generative AI models to enhance accessibility for small businesses and researchers. Enterprise security teams are taking steps to mitigate risks associated with AI-enabled applications, focusing on blocking controls and data loss prevention tools. Integris, a national IT managed services provider, is launching a legal practice to serve law firms, reflecting a trend of vertical specialization in the industry. Four things to know today00:00 Remote Work Popularity Surges: Full-Time Remote Workers to Rise from 12.7% to 22% Next Year03:56 From Accessibility to Companionship: Unique AI Use Cases in Politics, Weather, and Social Interaction06:39 Comprehensive AI Risk Management: Insights from the Commerce Department and Netskope Analysis08:07 Vertical Specialization: Integris Launches Legal Practice Following Financial Institution Division Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the current landscape of AI sentiment analysis, there are challenges faced by organizations in justifying the costs of generative AI projects. While executives expect AI to boost productivity, employees report feeling overwhelmed and experiencing burnout due to increased workloads. This discrepancy between leaders and employees underscores the need for organizations to invest in AI implementation, leverage freelance talent, and rethink productivity metrics to address these issues effectively.The episode also delves into the findings of the 2024 Stack Overflow Developer Survey, revealing a widening gap between the increasing use of AI tools by developers and their trust in the accuracy of these tools. Concerns around misinformation, data attribution, and bias contribute to the lack of trust in AI systems. Despite these concerns, developers do not see AI as a job threat, with JavaScript remaining the most popular programming language and AWS leading in cloud platforms.Furthermore, the discussion touches on the evolving landscape of IT and privacy policy, with a focus on the modernization of the Federal Risk and Authorization Management Program (FedRAMP) and recent court rulings on border searches. The modernization of FedRAMP aims to enhance cloud security authorization processes, driving government-wide digital transformation and IT modernization. Additionally, the court ruling emphasizes the importance of warrants for searches, safeguarding privacy rights protected by the First and Fourth Amendments.Lastly, the episode explores Microsoft's response to the CrowdStrike outage, where 8.5 million PCs were affected by a faulty update. Microsoft is considering restricting third-party access to the Windows kernel to enhance system reliability and security. This incident underscores the importance of software quality and system resilience, prompting discussions around kernel access policies. The episode concludes with a call for technology advancements and a reminder of the significance of software quality in ensuring system reliability. Three things to know today00:00 AI Sentiment Analysis: Addressing the Gaps Between Business Leaders and Employees, Product Use and Trust04:17 FedRAMP Modernization and Court Ruling on Border Searches Highlight Major IT and Privacy Policy Shifts06:15 Microsoft's Security Strategy: Lessons from CrowdStrike Outage and Potential Kernel Access Restrictions Supported by: https://movebot.io/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

First, an overview of the current state of the U.S. economy, highlighting positive trends such as the expansion of the services sector and a slight pickup in GDP growth for the April-June period. Despite concerns about a high interest rate environment, the economy remains resilient, with jobless claims and durable goods orders aligning with a positive growth outlook.The episode also delves into the projected growth of consumer tech spending in the U.S., with a 1% increase expected this year and a 4.4% growth forecasted for 2025. This growth follows declines in the consumer tech market in previous years due to various economic factors. The focus on small businesses as consumers rather than enterprise businesses is seen as a positive sign for the industry.Kaseya's announcement of the adoption of its Kaseya 365 subscription by over 4,000 MSPs in the first three months since its launch is discussed. The subscription has reportedly led to higher profits and cost savings for MSPs, positioning them as more profitable service providers for small businesses. The episode analyzes the pricing strategy behind the subscription and emphasizes the importance of understanding the messaging around price and margin.The episode concludes with a discussion on the evolving landscape of search engines, highlighting innovations from Google, Microsoft, and OpenAI. Google's strong earnings in Q2 2024, Microsoft's AI-enhanced update to Bing Search, and OpenAI's SearchGPT are all significant developments in the search industry. These advancements signal a disruption in search technology, with potential downstream impacts on marketing strategies for IT services and customers. Three things to know today00:00 Resilient US Economy: Q2 GDP Up, Services Thrive, and Tech Spending Expected to Rebound03:52 Kaseya 365 Subscription Adopted by Over 4,000 MSPs in First Three Months04:58 Search Industry Disruption: Google, Microsoft, and OpenAI Innovate Amid Revenue and Content Access Shifts Supported by: https://www.coreview.com/msphttps://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Srini Koushik, President of Technology and Sustainability at Rackspace, discusses the changing landscape of sustainability and AI in the IT services market. Srini highlights the importance of incorporating sustainability into services in a more holistic manner, considering factors such as climate change, income inequality, and equitable AI implementation. He emphasizes the need for conscious consumer choices and selecting vendors who prioritize sustainability in their operations.The conversation shifts to AI, with Srini outlining Rackspace's approach to responsible AI implementation through the Foundry for AI initiative. He stresses the importance of AI being symbiotic with human beings, secure, and sustainable. Srini explains how Rackspace aims to leverage its expertise in managing production workloads to help customers implement AI solutions that meet these criteria. The discussion delves into the role of partnerships in delivering AI solutions tailored to specific organizational needs.Srini explores the potential for AI to address technical debt in organizations and drive productivity improvements. He underscores the importance of training both AI models and human users to maximize the benefits of AI tools like Microsoft Copilot. Srini envisions a future where AI enhances critical thinking skills and frees up time for individuals to focus on higher-level tasks. The episode concludes with a reflection on the evolving opportunities in the IT services market and the transformative potential of AI for businesses. Supported by:https://www.huntress.com/mspradio/http://skykick.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel and channel expert Ryan Morris discuss the aftermath of the CrowdStrike incident and the importance of focusing on software quality in the tech industry. They emphasize the need for technology vendors to prioritize reliability, stability, security, and manageability in their products to prevent future outages and vulnerabilities. The conversation highlights the role of MSPs and channel companies in ensuring that the technology they offer is reliable and professionally supported, ultimately benefiting both the vendors and the end-users. Ryan Morris emphasizes the importance of channel partners choosing vendors based on the quality and reliability of their products, rather than just the latest features or pricing. He stresses the need for vendors to take responsibility for the quality of their software and provide effective support to channel partners in case of issues. The discussion also touches on the significance of industry-wide initiatives like the "secure by design" pledge to promote software quality and security across the tech ecosystem. The conversation shifts to the impact of AI on IT careers, with both Dave and Ryan expressing optimism about AI's role in enhancing human capabilities rather than replacing jobs. They discuss the importance of leveraging AI as a tool to make professionals more productive and efficient in their roles. Additionally, Dave clarifies his approach to selecting tools for an MSP business, focusing on compatibility with modern API-driven interfaces and the importance of selecting tools that align with the business's long-term goals. The episode concludes with a preview of an upcoming interview with Srini Koushik of Rackspace, where he discusses Rackspace's AI framework and their focus on responsible AI implementation. The conversation highlights Rackspace's commitment to symbiotic, secure, and sustainable AI solutions, emphasizing the importance of responsible AI practices in the tech industry. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We discuss the aftermath of CrowdStrike's software update crash, which cost Fortune 500 companies an estimated $5.4 billion. The update caused widespread disruptions, particularly in the aviation, healthcare, and banking sectors. CrowdStrike is working on improving their testing policies and deployment strategies to prevent similar incidents in the future. The fallout from the crash has led to investigations by the Department of Transportation and calls for congressional hearings.Another highlight of the episode is the revelation that a North Korean threat actor infiltrated a cybersecurity firm by posing as a remote worker using a stolen identity. This incident underscores the importance of robust vetting processes and continuous security monitoring in organizations. The need for enhanced security measures to detect and prevent such attacks is emphasized, as the threat landscape continues to evolve.The episode also delves into the concept of digital twins, virtual likenesses used for research purposes, and their potential applications in various industries. The market for digital twins is expected to grow significantly, with healthcare driving its growth. Additionally, the discussion touches on the importance of strategic AI integration and scenario planning to prepare for the future of AI technology.Lastly, the episode explores the challenges faced by the shared responsibility model in cloud computing security. As sophisticated threats and automated attacks strain the traditional model, cloud providers are urged to take on more responsibility to protect their customers. The need for industry-wide improvements in security practices and the importance of incorporating AI into strategic planning processes are highlighted throughout the episode. Three things to know today00:00 CrowdStrike's Crash Costs Billions: Aviation Disruptions, Congressional Hearings, and New Testing Policies05:51 Identity Theft and AI: How a North Korean Hacker Infiltrated a Cybersecurity Firm06:39 Strategic AI Integration: Digital Twins, Scenario Planning, and Evolving Cloud Security Models for Future Success Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode begins with a discussion on a vulnerability in Microsoft's Windows Hello for Business authentication model, which has been found to be susceptible to downgrade attacks. Microsoft has released a fix for this issue to enhance security measures. Additionally, the episode highlights AT&T's decision to pay a ransom to prevent the exposure of stolen call records, shedding light on the prevalent trend of companies paying ransoms after cyber attacks.The episode also delves into Switzerland's groundbreaking law, mandating the use of open-source software in the public sector to promote transparency and security. Furthermore, the Cybersecurity and Infrastructure Security Agency (CISA) has published a playbook for resilience planning in critical infrastructure, emphasizing the importance of enhancing security measures and minimizing the impact of cyber attacks. The episode also discusses leadership changes at CISA, with Brandon Wales stepping down as the executive director and Bridget Bean set to take over in August.In the realm of technology, Google's reversal of its plan to drop support for third-party cookies in Chrome is highlighted, with the introduction of the Privacy Sandbox as an alternative. The episode also explores advancements in AI technology, such as OpenAI's Instruction Hierarchy technique to prevent AI models from being misled and Meta's release of LLAMA 3.1, an open-source AI model with significant parameters. The discussion touches on the growing adoption of generative AI in businesses and the importance of addressing bias and fairness in AI models.Concluding the episode, Dave Sobel emphasizes the significance of strategic decision-making in cybersecurity, advising against paying ransoms and advocating for unique approaches like Switzerland's open-source mandate. The episode underscores the evolving landscape of technology and the need for businesses to adapt to changing trends and security measures. Three things to know today00:00 Cybersecurity in Focus: Windows Hello Fix, AT&T Ransom, Swiss Open-Source Law, and CISA Leadership Changes04:51 Google Reverses Third-Party Cookie Phase-Out: What It Means05:45 OpenAI and Meta's Latest Advances: Instruction Hierarchy, Llama 3.1, and the Business Implications Supported by: https://huntress.com/mspradio/https://timezest.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Global IT spending is projected to surge by 7.5% in 2024, driven by increased demand for data center systems and IT services, particularly generative AI. The growth forecast highlights the sustained demand for managed services and cloud solutions, indicating a shift towards comprehensive IT management solutions offered by MSPs.Secondly, Meta, the parent company of Facebook, is facing a regulatory showdown in the EU as it withholds its new multimodal AI model from European customers due to regulatory uncertainties. This decision reflects a broader trend among U.S. tech giants to withhold products from European markets, raising concerns about data privacy and compliance with GDPR regulations. The move underscores the challenges tech companies face in navigating complex regulatory landscapes across different regions.Thirdly, the podcast delves into the impact of legacy tech upgrades on businesses, with the average company spending $2.9 million on maintaining and upgrading outdated systems. Legacy systems pose challenges for implementing emerging technologies like AI, impacting productivity and hindering innovation. The episode emphasizes the importance of modernization roadmaps and cloud migration strategies to help businesses transition to more agile and scalable IT infrastructures.Lastly, the episode touches on NATO's plans to establish a new cyber defense center in Belgium to protect allied cyberspace operations. This initiative comes in response to the rise in politically motivated cyber attacks since the Russian invasion of Ukraine in 2022, highlighting the growing importance of cybersecurity in the geopolitical landscape. The establishment of the NATO Integrated Cyber Defense Center underscores the evolving nature of cyber warfare and the need for collective resilience and defense strategies in the digital age. Three things to know today 00:00 Global IT Spending to Surge by 7.5% in 2024, Driven by Data Center Systems and IT Services04:19 Meta's Regulatory Showdown: EU Customers Denied Access to New Multimodal AI Model07:25 Legacy Tech Upgrades Costing Businesses Millions, Hindering AI Adoption and Productivity  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

CrowdStrike released a software update that caused Windows machines to enter a boot loop, impacting around 8.5 million devices globally. The CEO of CrowdStrike issued an apology for the incident, highlighting the need for software vendors to prioritize quality and minimize flaws in their products. The aftermath of the incident raises questions about the trade-offs between efficiency and reliability in the tech industry. The second incident discussed is the dismissal of most of the Security and Exchange Commission's lawsuit against SolarWinds. The lawsuit accused SolarWinds of concealing security weaknesses before and after a cyberattack linked to Russia. The ruling is seen as a positive development for CISOs and IT leaders facing legal scrutiny after cyber attacks, but it also raises concerns about the lack of responsibility assumed by software vendors in such cases. The episode emphasizes the need for software manufacturers to take responsibility for the reliability and security of their products. Two things to know today00:00 We have to talk about Friday’s Crowdstrike incident to discuss where we go from here09:08 Judge dismisses case by SEC against SolarWinds Supported by: http://skykick.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tyler Hochman, CEO of FORE Enterprise, discusses their AI workforce analytics platform that predicts employee turnover before employees themselves are aware of their intentions to leave. The technology utilizes a combination of external and internal data sources to create predictive models on both aggregate and individual levels. External data sources include census information, demographics, and economic trends, while internal data encompasses employee performance metrics like utilization and schedule adherence.Hochman highlights the importance of data organization and structuring for effective data analytics, emphasizing that manual data structuring can be cost-effective for small-scale operations. However, as organizations grow beyond a certain size, automation becomes more efficient. The discussion also delves into the privacy considerations surrounding employee data collection, with Hochman emphasizing the need to respect employees' existing understanding of performance tracking metrics.The conversation shifts to actionable insights derived from the predictive analytics, with Hochman identifying key factors that indicate employee turnover. For highly utilized employees, burnout, competitor risk, and upward mobility within the organization are significant predictors. In contrast, low-utilized employees may leave due to factors such as team composition, communication issues, and skills mismatch. Hochman stresses the importance of targeted intervention strategies tailored to the specific reasons driving employee turnover.In conclusion, Hochman underscores the value of leveraging AI and machine learning techniques in data analytics pipelines to handle large volumes of data efficiently. By streamlining data acquisition, structuring, and analysis processes, organizations can gain valuable insights to optimize workforce retention strategies. The episode provides practical insights into utilizing data analytics to forecast employee turnover and implement targeted interventions for improved employee retention. Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

ost Dave Sobel delves into the question of how he would start a managed services provider (MSP) today. He emphasizes the importance of not solely focusing on monthly recurring revenue but also considering other revenue sources like project work and product gross margin. Sobel highlights the need for MSPs to run efficient operations and maximize service gross margins to ensure profitability. He stresses the significance of providing valuable insights and advice to customers to enhance their businesses through technology. Sobel introduces a new perspective on starting an MSP in 2024 by emphasizing the importance of data management and governance. He discusses the necessity of organizing and managing data effectively to reduce cyber risks, ensure compliance, and prepare for artificial intelligence integration. Sobel suggests that understanding and preparing data for analysis is crucial for empowering businesses and driving better business outcomes. He encourages leveraging existing frameworks and structures to assist customers in preparing for the future of AI. The episode features insights from industry experts like Peter Kujawa and Yasser Ali, who discuss the importance of maximizing service gross margins and addressing data security concerns in the context of AI governance. Sobel also previews an upcoming interview with Tyler Hockman, CEO of 4Enterprise, who discusses using AI to predict employee turnover based on internal and external data sources. The episode concludes with Sobel inviting audience participation and feedback, encouraging listeners to share their thoughts on the evolving landscape of MSPs and the role of data management in driving business value. Overall, the episode provides valuable insights into the evolving landscape of MSPs in 2024, emphasizing the importance of diversifying revenue streams, focusing on data management, and preparing for the integration of AI technologies. Sobel's discussions with industry experts and previews of upcoming interviews offer a comprehensive view of the challenges and opportunities facing MSPs today. The episode serves as a thought-provoking exploration of the key considerations for starting and growing a successful MSP in the rapidly changing technology landscape. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Mistral launched CodeStrollMamba and MathStroll, outperforming open-source models. OpenAI released GPT-4.0 Mini, a cost-efficient AI model, while Microsoft introduced Spreadsheet LLM for spreadsheet analysis. AWS unveiled AWS AppStudio for creating enterprise applications effortlessly.Microsoft's checkpoint cumulative updates for Windows 11 aim to deliver smaller, faster updates through periodic cumulative updates and incremental binary differentials. The change is expected to reduce the size of monthly updates significantly. The episode also discussed a bug resolution impacting Windows Update automation scripts on Windows 11 systems. Admins can expedite the fix process through Known Issue Rollback and Group Policy setup.The episode delved into the concept of managed service as software, emphasizing AI-powered services with high margins. It explored the evolution of managed services providers (MSPs) and the need for continual innovation to meet customer expectations. The discussion extended to the challenges of governing AI in government projects, highlighting the limitations faced by state governments in controlling generative artificial intelligence.In closing, the episode encouraged learning from failed IT projects, aligning with business strategy, and fostering a culture of continuous improvement. It also touched on the transformation of MSPs over the years and the importance of talent acquisition, automation, and regulatory compliance. Three things to know today 00:00 AI Landscape Update: Mistral, OpenAI, Microsoft, and AWS Drive Innovation with Specialized Models03:51 Microsoft Introduces 'Checkpoint Cumulative Updates' for Faster, Smaller Windows 11 Updates05:29 Managed-Service-as-Software: Leveraging AI for Scalable, High-Margin Service Delivery Supported by: https://www.coreview.com/msphttp://skykick.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We highlight the low adoption rate of enterprise-wide AI plans, with only 17% of businesses actively discussing and implementing AI strategies. The need for more robust strategic frameworks to integrate AI effectively is emphasized, as early adopters with clear plans stand to gain a competitive edge in the market.The episode also covers updates on cybersecurity measures, with the White House urging federal agencies to request additional funding for enhancing the nation's cybersecurity defenses. The memo directs agencies to align their budget requests with the National Cyber Strategy and Implementation Plan, emphasizing the adoption of mature zero-trust architectures and minimum cybersecurity requirements for critical infrastructure sectors.Furthermore, the U.S. Department of Labor has introduced new overtime rules impacting small businesses with salaried employees, requiring compliance with updated pay thresholds by 2025. The episode also touches on the temporary halt of net neutrality rules reinstatement by a federal appeals court, influenced by recent legal developments that may weaken the FCC's position.Lastly, the episode delves into the market performance of Apple's Vision Pro headset, predicting a significant drop in sales and the suspension of work on a high-end model in favor of a more affordable release by 2025. Despite challenges in product sales, the Apple Vision Pro is recognized for its accessibility features benefiting users with disabilities. Three things to know today 00:00 Only 17% of Businesses Making Enterprise-Wide AI Plans, Tata Reports03:00 Small Businesses Must Comply with New Overtime Pay Thresholds by 202506:27 Apple Vision Pro Sales Flop: Future Hinges on Affordable Model Release by 2025 Supported by: https://huntress.com/mspradio/https://mspradio.com/engage/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

New data is revealed showing the increasing prevalence of remote work among Americans, with companies embracing flexibility and hybrid work models. Unique equity grants with varying vesting schedules are becoming more common in the tech industry, offering companies a way to attract talent and save money. Additionally, a trial of a four-day workweek at a UK council showed promising results, including reduced staff turnover and improved worker mental health.The episode also delved into recent cybersecurity incidents, such as a breach of AT&T call logs and cyber attacks on CDK Global and threats to the Paris Olympics. Despite these challenges, a survey revealed that managed services providers remain confident in their cybersecurity capabilities, with a focus on combating ransomware and malware. The importance of securing third-party integrations, enhancing cloud security, and preparing for high-profile event security was emphasized in light of these incidents.Furthermore, advancements in AI were discussed, including the use of machine learning to predict disease risk and analyze medical data. Microsoft's Copilot AI and OneNote can now read and analyze handwritten notes, while the AI speech generator Vol-E2 can accurately reproduce human speech. These AI developments have significant implications for early intervention and prevention in healthcare, showcasing the potential of leveraging technology to improve patient outcomes.The episode concluded by highlighting the importance of readiness and incident response planning in the face of cybersecurity threats. It emphasized the need for closer collaboration between the cybersecurity industry and managed services providers to protect small businesses effectively. The episode also encouraged audience engagement through questions and comments, inviting listeners to participate in the discussion on tech trends and developments. Four things to know today00:00 Remote Work Stability, Equity Flexibility, and Four-Day Workweek Benefits04:01 AT&T Call Logs Breach, CDK Global Attack, and Paris Olympics Threats05:36 Survey Highlights MSPs' High Cyber Confidence and Focus on Ransomware and Malware06:44 AI Advances: Disease Prediction, Handwritten Note Analysis, and Speech Generation Supported by: https://timezest.com/mspradio/http://skykick.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Consumers are pushing back against price hikes, leading companies like PepsiCo and Delta Airlines to consider value adjustments due to cooling inflation. Small businesses, particularly those with one to four employees, are facing revenue declines and profitability challenges, with the impending retirement of baby boomer owners expected to reshape the market in the coming years.Secondly, Sobel delves into the skepticism surrounding generative AI, as highlighted in a research paper by Goldman Sachs. The paper questions the economic viability and transformative potential of generative AI, raising doubts about its ability to solve complex problems. Despite optimism surrounding AI, concerns about cost, reliability, and real-world applications persist, impacting investment decisions and stock market gains.Furthermore, the episode emphasizes the importance of long-term planning and skill development in the tech industry. Data shows a trend of Mac owners holding onto their devices for longer, reflecting a shift towards sustainable hardware usage. Additionally, European tech companies are facing skill shortages in areas like artificial intelligence and cybersecurity, underscoring the need for upskilling and reskilling to ensure long-term success in AI strategies.Lastly, Sobel advises IT service providers to focus on sustainable investments, client education, and the development of reliable and cost-effective AI solutions. Embracing hardware longevity, emphasizing high-margin services, and supplementing clients with necessary skills are key strategies for navigating industry shifts and ensuring long-term success. The episode concludes with a call to action for listeners to engage with the content, ask questions, and participate in the live show to stay informed about the evolving business of tech landscape. Three things to know today 00:00 Inflation Cooling, Small Business Struggles, and Baby Boomer Retirements Reshape Market04:07 Goldman Sachs, Enterprise Skepticism, and AI Hype: What’s Next for Generative AI?06:54 Embrace Hardware Longevity: Focus on High-Margin Services and Skill Supplementation Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

One of the big topics discussed on The Business of Tech is data management and its relationship to data security, particularly in the context of AI technology. The guest, Yasir Ali, founder and CEO of Polymer, shares his journey from Wall Street to founding a platform focused on data loss prevention for SaaS and AI applications. He highlights the complexity and importance of data migrations, emphasizing the need for efficient tools like Movebot to streamline the process. Ali delves into the evolving landscape of data security, focusing on the shift towards tracking data in cloud SaaS applications and addressing potential data leakage. He emphasizes the need for organizations to adapt their security measures to protect valuable information residing within various business workflows and applications. The discussion highlights the challenges posed by the changing nature of data storage and sharing in modern cloud environments. The conversation then shifts to the role of AI in data governance and security, with Ali underscoring the significant impact of AI on data management practices. He explains how AI technology can enhance data classification, monitoring, and governance, particularly in the context of unstructured datasets and diverse data sources. The discussion underscores the critical importance of AI governance in safeguarding sensitive information and mitigating risks associated with AI adoption. Ali concludes by emphasizing the need for organizations to understand and classify their data assets effectively to leverage AI technologies successfully. He highlights the role of managed service providers in assisting organizations with data scans, risk assessments, and data classification to enhance security and enable AI-driven solutions. The episode provides valuable insights into the intersection of data security, AI governance, and the evolving data management landscape. Supported by: https://movebot.io/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Kaseya Future of IT survey revealed a strong emphasis on AI and cybersecurity investments among IT service providers, with China leading in generative AI adoption. The report also emphasized the importance of automation and holistic solutions in IT management, indicating a shift towards integrated approaches.Compliance Scorecard launched a strategic alliance program aimed at enhancing cybersecurity offerings for managed services providers, providing integrated tools and services to meet compliance standards. The program, featuring notable names in the channel, aims to create additional service offerings and recurring revenue streams for providers. This initiative reflects a standard engagement plan in the industry, highlighting the importance of such programs for service providers to stay competitive and meet client needs.The episode also discussed the evolving role of consultants into managed services providers, offering end-to-end management of core business functions to address operational challenges. The managed services market is predicted to grow significantly by 2028, driven by the need to leverage AI, address cybersecurity threats, and navigate technological changes. The rise of managed services is expected to lead to flexible engagement approaches with consultants and strategic partners.Furthermore, the episode touched on the transformation of marketing communications in the Echoverse, emphasizing omnidirectional communication and the need for marketers to shift towards guiding messaging. The discussion also highlighted the rise of shadow SaaS and AI usage in organizations, posing security risks that need to be addressed. Additionally, the episode addressed the increasing prevalence of meetings in white-collar work and the potential role of AI tools in streamlining unnecessary meetings to enhance productivity. Three things to know today00:00 AI and Cybersecurity Dominate IT Investment Plans, Kaseya Survey Finds03:01 Compliance Scorecard Launches Strategic Alliance Program04:10 Consultants Evolve into Managed Services Providers Amid Rising Demand for Operational Solutions Supported by: https://www.coreview.com/msphttps://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft and Apple will not have advisory roles on OpenAI's board of directors, despite their investments, as regulatory scrutiny on big tech companies increases. OpenAI faced a security breach in its internal messaging systems, raising concerns about the potential theft of AI technology by foreign adversaries. The company also addressed a security issue in its ChatGPT Mac OS app, highlighting the importance of cybersecurity in AI development.A federal judge has delayed the implementation of the FTC's ban on non-compete agreements, siding with the U.S. Chamber of Commerce and a tax firm. This decision could impact future regulatory actions and business practices. Additionally, the U.S. Supreme Court's overturning of the Chevron Deference Doctrine challenges the Biden administration's cybersecurity regulations on critical infrastructure organizations. The episode also touches on the ongoing debate over net neutrality rules and the Republican National Committee's promise to repeal President Biden's executive order on artificial intelligence.The episode delves into the cybersecurity challenges faced by MSPs, with a high percentage experiencing cyberattacks and unplanned expenses. A new ransomware group called Volcano Demon has emerged, utilizing phone calls for payment negotiations and intimidation. The discussion also includes vulnerabilities in Apple devices and the importance of companies like Enable signing the Secure by Design Pledge to enhance security in products and services. Google's Advanced Protection Program and its impact on high-risk users are also highlighted as a new security measure in the tech industry.Four things to know today00:00 No Advisory Roles for Microsoft and Apple on OpenAI's Board Despite Investments 03:38 Federal Judge Delays FTC's Noncompete Ban Implementation Amid Legal Challenge07:54 MSPs Face Heightened Cyberattack Risks: 76% Targeted, Unplanned Expenses Rise10:21 Volcano Demon Ransomware Utilizes Phone Calls for Payment Negotiations and Intimidation Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A market review delves into the performance of U.S. small caps in comparison to other major stock markets, highlighting the underperformance of small caps and the global recovery post-2020 crash. The discussion also touches on the recent job market data, showcasing signs of life with an unexpected increase in job postings and hiring in May, indicating a gradual and uneven recovery.The episode further explores the shifts in the tech industry, focusing on the addition of net new jobs in June but also noting a loss of tech occupations in the economy. The rise in office vacancy rates is highlighted, attributed to permanent changes in work patterns due to the pandemic. Dave emphasizes the importance for IT service companies to reevaluate their talent retention strategies amidst the changing employment landscape, with a particular focus on providing competitive benefits and fostering a positive workplace culture.Dave delves into the projections for the PC market growth and the impact of AI PCs, noting the slow adoption of AI capabilities in PCs and the dominance of cloud-hosted capabilities. The discussion also touches on the significant increase in cybersecurity spending expected by 2029, driven by the rising number and sophistication of cyberattacks. The episode underscores the opportunities for IT service providers to tailor security solutions for small businesses and emphasizes the importance of matching solutions to specific customer needs and budgets.The episode concludes by highlighting the growing interest of small businesses in leveraging AI tools for sales and marketing, with a focus on the optimistic outlook for AI's role in supporting professional activities. Dave also addresses the surge in funding for AI startups in the U.S. and the concerns surrounding the industry's financial sustainability. The episode ends with a call to develop comprehensive AI integration services for small businesses and to move at an appropriate pace in adopting AI technologies to ensure sustained innovation and value creation. Three things to know today 00:00 Market Overview: U.S. Small Caps, Job Market Dynamics, and Tech Industry Shifts05:12 IDC Forecasts 2.6% Growth in PC Market for 2024, AI PCs to See Limited Impact07:40 Small Business Confidence Soars: Investment and AI Integration Plans Rise Supported by: https://movebot.io/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

this episode, Peter Kujawa joins Dave Sobel to discuss the recently released Service Leadership Profitability Report. The conversation delves into various aspects of profitability, comparing different business models, and highlighting trends within the industry. The report provides valuable insights for MSPs and IT service providers, especially as they gear up for year-end planning.One key finding discussed in the episode is the correlation between customer satisfaction and financial performance. The data reveals that the highest profitability customers also tend to have the happiest customers, emphasizing the importance of quality service delivery and pricing strategies. The discussion goes deeper into analyzing the relationship between Net Promoter Scores and service gross margins, shedding light on the nuances of customer satisfaction and profitability.Another interesting topic explored in the episode is the comparison between private equity-backed MSPs and non-private equity-backed peers. The data suggests that private equity-backed MSPs generally exhibit higher Net Promoter Scores, indicating a positive impact on performance. Additionally, the episode touches on the financial performances across different geographic regions, highlighting operational maturity levels and profitability variations.The episode also delves into the emergence of new providers in the industry and the evolving business models within the MSP space. Insights are shared on the importance of maintaining a healthy mix of services, including managed services, project services, and transactional IT, to drive overall business success. The discussion emphasizes the need for providers to understand the opportunities presented by Best in Class performance and the implementation of hyper-automation for transformative results.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this podcast episode, host Dave Sobel interviews Paula Paul, the founder and distinguished engineer at Grayshore, about the importance of open source in businesses. Paula emphasizes that open source is already deeply integrated into most commercial applications, with a vast majority of software relying on open-source libraries. She highlights the need for businesses to effectively manage and secure their open-source dependencies, especially in light of recent instances where open-source has been used as an attack vector for social engineering. Paula discusses the challenges faced by organizations in managing dependencies on open-source packages, which have significantly increased in complexity over the years. She advises businesses to become more aware of the open-source packages they rely on and to prioritize securing customer-facing assets. Paula also recommends getting involved with organizations like the OpenJS Foundation and leveraging services from companies like Tidelift and HeroDevs to support and secure open-source dependencies. The conversation delves into the risks and benefits of using open-source software, highlighting the potential for social engineering attacks and licensing issues. Paula argues that the open-source model offers more agility and community support compared to closed-source solutions but also stresses the importance of contributing back to the open-source ecosystem. She encourages businesses to support the preservation of open source as a valuable natural resource and to align their missions with the values of the open-source community. As the discussion turns to the intersection of AI and open source, Paula sees opportunities for leveraging AI tools to enhance open-source projects, particularly in areas like code analysis and testing. She suggests that service organizations looking to engage with open source should explore projects within foundations like the OpenJS Foundation, Finos, and CNCF. Paula emphasizes the importance of human expertise in cybersecurity and the need for continuous monitoring and rapid response in today's threat landscape. Supported by:https://getinsync.ca/mspradio/https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A special episode of Dark Rhino's Security Confidential featured Dave Sobel, a well-known figure in the virtualization world and host of the Business of Tech podcast. In the freewheeling conversation, Dave shared insights on the status of security, the balance between interesting and boring aspects of the industry, and his thoughts on the willingness to pay for security. His daily podcast focuses on providing IT services companies with insights and analysis to help them navigate the ever-changing technology landscape.Dave's background in computer science and entrepreneurship provided a unique perspective on the importance of understanding the "why" behind considering a shift to entrepreneurship. He emphasized the need to assess risk tolerance, family dependencies, and the value proposition before making the leap. By delving into the complexities of entrepreneurship, Dave highlighted the significance of finding a niche, delivering high value, and understanding the market dynamics to succeed in the business world.The conversation also touched on the evolving trends in the tech industry, particularly the rise of AI and the ethical considerations surrounding its implementation. Dave emphasized the need for service providers to guide customers on the ethical use of AI and navigate issues like data privacy, bias, and copyright management. Additionally, the discussion explored the intersection of cybersecurity, user behavior, and the need for regulatory frameworks to address the challenges faced by businesses and individuals in the digital landscape.As the conversation delved into the realm of offensive cybersecurity and the potential implications of hackback strategies, Dave underscored the importance of a feedback loop between private businesses and government entities to define rules of engagement. Dave highlighted the need for continuous adaptation and innovation in the ever-evolving tech landscape by advocating for open conversations and a collaborative approach to cybersecurity challenges. Overall, the episode provided valuable insights into the intersection of technology, business, and security, offering a thought-provoking perspective on navigating the complexities of the digital world.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.