Business of Tech: Daily 10-Minute IT Services Insights

OpenAI has raised $6.6 billion and secured a $4 billion revolving credit line, bringing its total liquidity to over $10 billion. Despite reporting substantial revenue growth, the company anticipates a $5 billion loss this year due to high GPU costs. OpenAI is also navigating leadership changes and considering a shift to a for-profit model while maintaining its non-profit segment. The episode highlights the competitive landscape, with OpenAI requesting investors to avoid funding rival AI startups, which could impact future fundraising for both OpenAI and its competitors.The episode also delves into a KPMG survey revealing that while nearly 75% of organizations see value in AI, only one-third have successfully scaled it into production. Concerns about the complexity of AI and its implications for jobs are prevalent among tech executives. KPMG emphasizes the need for strong governance and ethical AI policies to manage emerging risks, particularly with generative AI. Despite these challenges, 87% of survey respondents report increased profits from tech investments, underscoring the importance of not just adopting AI but effectively scaling it within organizations.In addition to AI funding and scaling challenges, the episode covers new guidelines issued by the White House for U.S. agencies regarding AI acquisition. The memorandum emphasizes risk management, competition, and information sharing, requiring agencies to promote competition and prevent vendor lock-in. The guidance aims to help agencies integrate AI responsibly while managing associated risks, highlighting the importance of ethical frameworks and rigorous reporting on AI tool usage. This development signals a shift in how government agencies will approach AI procurement, which could influence service providers' strategies.Finally, the episode examines United Airlines' effective recovery from a software outage caused by CrowdStrike, showcasing the critical role of real-time data in operational resilience. By leveraging cloud technology and enabling employees to access real-time data, United Airlines minimized flight cancellations compared to competitors during the disruption. This case study illustrates the importance of investing in incident recovery capabilities and highlights how organizations can gain a competitive advantage by prioritizing resilience in their operations. The discussion emphasizes that IT providers should position their services as essential components of resilient strategies, particularly in high-stakes industries where downtime can have severe consequences. Three things to know today00:00 OpenAI Raises $6.6 Billion, Secures $4 Billion Credit Line as KPMG Survey Shows Scaling AI Remains a Challenge04:50 White House Sets AI Acquisition Guidelines, Focusing on Risk Management and Vendor Flexibility for U.S. Agencies06:37 United Airlines Used Real-Time Data and Cloud Tech to Outperform Competitors in CrowdStrike Disruption Recovery Supported by: https://www.huntress.com/mspradio/http://blumira.com/radio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The rollout of Windows 11 version 24H2 introduces a range of AI-powered features, such as enhanced Energy Saver, improved Bluetooth LE audio support, and Wi-Fi 7 compatibility. Notably, Microsoft has integrated Rust into the Windows kernel and introduced new functionalities for its CoPilot AI, which now includes natural voice interaction and daily news summarization. However, the update also marks the end of support for Windows Mixed Reality headsets, as Microsoft shifts its focus away from hardware in the mixed reality space.Host Dave Sobel highlights Microsoft's decision to cease production of the HoloLens 2 and its partnership with Meta, indicating a strategic pivot towards software integration with Meta's Quest headsets. This move reflects a broader trend in the tech industry, where companies are increasingly prioritizing AI-driven productivity tools. Sobel emphasizes the importance of data management for businesses looking to leverage these new AI capabilities effectively, suggesting that many customers may not be prepared to utilize these tools without a solid data foundation.The episode also covers OpenAI's introduction of a public beta for its Realtime API, which allows developers to create applications that facilitate natural conversations with AI chatbots. This new API supports low-latency, multimodal features, enhancing voice interactions and enabling seamless communication across languages. Additionally, Liquid AI has launched its Liquid Foundation Models, which are non-transformer AI models designed for improved performance and memory efficiency, potentially lowering infrastructure costs for clients running large-scale AI applications.Finally, Sobel discusses Kaseya's commitment to achieving FedRAMP authorization for its ITComplete platform, which aims to support managed service providers (MSPs) with compliance requirements. This initiative is particularly significant as it addresses the growing need for compliance in government contracts. The episode concludes with a call for IT solution providers to participate in Service Leadership's annual compensation survey, which aims to provide insights into compensation trends and help organizations optimize their recruitment strategies. Three things to know today 00:00 Windows 11 Update Brings AI Features as Microsoft Exits Mixed Reality Hardware with HoloLens05:05 OpenAI Expands Voice Integration with Realtime API, While Liquid AI Launches Efficient Non-Transformer Models07:10 Kaseya Aims for FedRAMP Authorization as Service Leadership Opens IT Compensation Survey Supported by: https://www.coreview.com/msphttps://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Mira Murati, the Chief Technology Officer, along with two other executives, announced their departures amid a critical restructuring phase for the company. As OpenAI transitions from a non-profit to a for-profit benefit corporation while seeking over $100 billion in investment, Sobel highlights the potential implications of these changes on the generative AI market, suggesting a possible consolidation as the industry grapples with high operational costs and limited use cases.Host Dave Sobel also examines the rapid growth of Hugging Face, which has surpassed 1 million AI model listings, emphasizing the shift towards customized models tailored for specific tasks. This trend reflects a broader industry movement away from one-size-fits-all solutions, as organizations increasingly seek specialized, fine-tuned models. The episode draws attention to Mark Zuckerberg's comments from the recent MetaConnect event, where he cautioned creators about the value of their work for AI training, hinting at ongoing copyright issues and the need for partnerships to secure valuable content.The discussion then shifts to Microsoft, which has made notable changes to its Copilot Plus feature and its approach to integrating AI into its 365 software suite. The company is now conducting pilot tests to assess customer willingness to pay for new AI features, reflecting concerns about the perceived value and effectiveness of these tools. Sobel emphasizes the importance of managing customer expectations around AI, noting that the benefits of such technologies may not always be immediately apparent, and overpromising can lead to dissatisfaction.Finally, Sobel covers Google's decision to phase out older protocols in Google Workspace, citing security risks associated with these outdated systems. He also highlights Microsoft's enhancements to Defender, which now includes automatic detection of unsecured Wi-Fi networks, and ConnectWise's commitment to high cybersecurity standards. The episode underscores the evolving landscape of IT service providers, where the focus is shifting towards practical AI applications with demonstrable ROI, as well as the critical need for robust cybersecurity measures in an increasingly complex digital environment. Three things to know today00:00 OpenAI Leadership Exodus and Hugging Face's Model Surge Point to Shift To Focused Solutions05:00 Microsoft Bolsters Copilot+ Recall Security While Scaling Back 365 AI Plans Amid Customer Concerns07:33 Google Phases Out Legacy Protocols as Microsoft Enhances Defender Supported by: https://getthread.com/mspradio/https://www.huntress.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses the evolving landscape of IT budgets, emphasizing a significant shift towards AI and data modernization. Accenture's recent earnings call reveals that enterprises are reallocating their IT spending to focus on enhancing digital capabilities and workforce upskilling, rather than increasing overall budgets. This trend is underscored by Gartner's forecast that AI-enabled PCs will dominate global shipments, particularly in the consumer market, indicating a growing reliance on AI technologies.The episode also highlights a concerning slowdown in the cybersecurity workforce, which has seen only a marginal increase in professionals despite a persistent shortage of nearly 5 million workers. Sobel points out that U.S. cybersecurity employment has shrunk by nearly 5%, as employers prioritize revenue-generating roles over cybersecurity positions. This disconnect between the skills sought by hiring managers and those perceived as necessary by applicants calls for more learning opportunities and a focus on recruiting diverse talent to address the skills gap.In regulatory news, California Governor Gavin Newsom vetoed a strict AI regulation bill, opting instead to collaborate with academics to develop alternative guidelines. This decision reflects the ongoing debate surrounding AI safety and regulation, with Newsom arguing against singling out large AI models. Additionally, the National Institute of Standards and Technology (NIST) has revised its password guidelines, shifting the focus from complexity to length, which aims to improve user experience and security practices.Finally, Sobel discusses Meta's recent announcements from their Connect event, particularly the unveiling of their Orion AR glasses. While the glasses showcase advanced features like eye tracking and muscle-reading technology, their high production cost means they won't be available for mass production anytime soon. Meta's commitment to innovation in spatial computing positions them as a leader in the industry, potentially paving the way for a new computing paradigm that integrates AI with real-world awareness. The episode concludes with a reflection on the importance of adapting to these technological advancements and the implications for the future of work. Three things to know today 00:00 AI and Data Take Priority as IT Budgets Shift, Cyber Workforce Slows, and Skill Shortages Persist Across Tech Sectors03:58 AI Regulation Vetoed in California as NIST Shifts Password Policy Focus from Complexity to Length05:42 Meta Leads Spatial Computing Race with Orion AR Glasses and AI Innovations, Highlighting Long-Term Industry Shift Supported by: https://www.huntress.com/mspradio/http://blumira.com/radio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel engages in a compelling conversation with Eric O'Neill, a former FBI operative renowned for his role in capturing notorious spy Robert Hansen. The discussion delves into the evolution of espionage over the past two decades, highlighting how traditional spycraft has transitioned into the realm of cyber espionage. O'Neill explains that while classic methods like dead drops and clandestine meetings still exist, the majority of modern espionage is conducted through cyber attacks, where attackers exploit vulnerabilities in systems to gain access to sensitive information.O'Neill emphasizes the importance of understanding the changing landscape of threats, particularly the misconception that insider threats are the primary concern. He points out that attackers often create what he terms "virtual trust insiders" by stealing credentials and infiltrating organizations from the outside. This shift in tactics underscores the need for businesses to focus on robust cybersecurity measures, including better authentication practices and employee training to recognize phishing attempts.The conversation also touches on the complexities of the cybersecurity industry, where the balance between providing solutions and generating profit can create tension. O'Neill argues that while technology companies are developing products to combat cyber threats, the focus should also be on fundamental practices such as implementing multi-factor authentication and improving software quality. He advocates for a proactive approach to cybersecurity, encouraging organizations to adopt counterintelligence strategies to anticipate and thwart potential attacks before they occur.As the episode concludes, O'Neill discusses the future of cybersecurity in the context of artificial intelligence. He notes that both cybercriminals and cybersecurity professionals are increasingly leveraging AI, leading to a new battleground where AI systems will play a crucial role in detecting and responding to threats. This evolution presents both challenges and opportunities, as the fight against cyber threats becomes more sophisticated and complex, requiring continuous adaptation and vigilance from organizations and individuals alike. Supported by: https://www.huntress.com/mspradio/http://blumira.com/radio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel engages in a thought-provoking discussion with Howard Cohen, a seasoned expert in the IT industry. They explore the evolving landscape of IT service providers, focusing on the emergence of the "toolsmith" model. This model emphasizes the importance of software developers and hardware manufacturers providing tools that enable partners to create and deliver profitable services, rather than merely reselling products. Howard highlights the shift from product sales to service-oriented models, which allows providers to enhance profitability and foster collaborative partnerships with software vendors.The conversation delves into the challenges faced by managed service providers (MSPs) in today's market, particularly the tension between reliance on vendor tools and the risks associated with vendor dependency. Howard draws an analogy between MSPs and carpenters, suggesting that while tools are essential for their work, the true value lies in how they utilize those tools to provide services. He argues that MSPs can leverage vendor tools to offer proactive services that improve customer relationships, rather than simply reacting to issues as they arise.As the discussion progresses, Howard introduces the concept of a post-verticalization era for technology service providers. He envisions a future where MSPs evolve into business technologists, emphasizing the need for specialization and collaboration among professionals. This shift would elevate the professionalism of IT service providers, akin to established fields like medicine and law. Howard advocates for a framework that establishes professional standards and ethics within the IT industry, ensuring that customers can differentiate between credible providers and those lacking the necessary qualifications.Finally, the episode touches on the implications of citizen AI and its potential to disrupt traditional IT roles. Howard discusses how citizen developers, empowered by low-code and no-code platforms, may reduce reliance on traditional information systems teams. While this democratization of technology presents opportunities, it also raises concerns about shadow IT and the need for IT professionals to adapt to a more dynamic landscape. The conversation concludes with a reflection on the future of AI in the industry, emphasizing the importance of practical applications and the need for IT professionals to remain vigilant in managing the evolving technological environment.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We start with a troubling report revealing that numerous Fortune 100 companies have unknowingly hired North Korean IT workers using fake identities. These workers, often based in China or Russia, have gained access to sensitive systems, raising significant concerns about potential cyber attacks. The episode emphasizes the urgent need for companies to adopt stricter hiring practices, including thorough background checks and identity verification, as U.S. law enforcement takes action against those facilitating this scheme.The episode also covers CrowdStrike's recent testimony before Congress following a significant outage that was not attributed to a cyber attack. Senior Vice President Adam Myers explained that a combination of issues led to the incident, prompting the company to implement new safeguards and offer $60 million in customer credits. Lawmakers are pushing for greater accountability in cybersecurity, discussing potential legal reforms to hold software providers liable for negligence. This scrutiny reflects a pivotal moment in the cybersecurity landscape, where accountability and transparency are becoming increasingly essential.Additionally, the U.S. Department of Justice has updated its compliance guidelines to include the use of AI, emphasizing the need for companies to assess AI's potential risks and ensure compliance with criminal laws. Compliance officers are now expected to address AI's impact on legal compliance, highlighting the importance of proactive monitoring and risk management. The National Institute of Standards and Technology is also proposing new cybersecurity guidelines focused on identity proofing and fraud detection, urging organizations to adopt AI governance programs to enhance security.Finally, the episode touches on broader technological trends, including mobile voting and the quest for ROI on AI. Tech investor Bradley Tusk advocates for mobile voting as a means to increase voter turnout, while another article discusses the importance of breaking down enterprise silos to achieve meaningful returns on AI investments. The episode concludes with a look at the Content Authenticity Initiative led by Adobe, aimed at ensuring the authenticity of AI-generated content, and the unexpected outcomes of self-service kiosks in fast food chains, which have not led to significant job losses but have changed operational dynamics. Four things to know today 00:00 Fortune 100 Firms Unknowingly Hire North Korean Workers, Exposing Critical Gaps in Cybersecurity Hiring Practices03:14 Perfect Storm or Negligence? CrowdStrike's Outage Highlights Potential Shift in Cyber Liability04:58 "If Your AI Does the Crime, You’ll Do the Time": DoJ’s New Compliance Guidelines Target AI Risks08:07 From Mobile Voting to AI ROI: Big Ideas Driving Technology, Security, and Trust in the Digital Age Supported by: https://mspradio.com/engage/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses the growing role of artificial intelligence (AI) in small businesses, highlighting a recent survey by the U.S. Chamber of Commerce. The survey reveals that 98% of small businesses are utilizing AI tools, with a notable increase in the adoption of generative AI. While many small business owners view AI as a crucial driver for growth, there are significant workforce concerns, with one in three workers advocating for a ban on AI in the workplace due to fears about job security. The episode emphasizes the need for balanced approaches that address both the potential benefits of AI and the anxieties it generates among employees.Sobel also explores innovative AI applications in various sectors, including wildfire detection, healthcare, and disaster response. Projects like Firesat and PanoAI are developing technologies to enhance early wildfire detection, while MyChart is using AI to assist doctors in managing patient communications. However, these advancements come with challenges, such as the need for long-term studies to evaluate effectiveness and concerns about transparency and accuracy in healthcare communications. The episode underscores the importance of responsible AI integration and the potential risks associated with its use in critical areas.The discussion extends to the implications of AI in cybersecurity, particularly the rise of generative AI being exploited by cybercriminals to create malware. Sobel highlights a recent incident involving an email campaign that targeted French users with malicious software, showcasing how lower-skilled hackers are leveraging AI to enhance their capabilities. This trend raises urgent questions about the need for comprehensive management and governance of AI technologies, as well as the expanding role of IT service providers in educating businesses about compliance and risk management.Finally, the episode touches on community-driven efforts to revive Windows Update for older operating systems, allowing users to update vintage systems like Windows 95 and XP with security fixes. While this initiative appeals to nostalgia, Sobel cautions that these unsupported systems pose significant security risks. The episode concludes with a call for IT service providers to help businesses navigate the complexities of AI and cybersecurity, emphasizing the critical need for clear policies, training, and responsible management as AI tools become increasingly prevalent in the business landscape.Four things to know today 00:00 Small Businesses See AI as Key to Growth, But Workforce Concerns Demand Balanced, Realistic Approaches 03:20 AI-Driven Innovations in Wildfire Detection, Healthcare, and Disaster Response Highlight Promise and Risks07:22 Cloudflare Tackles AI Data Scraping with New Tools and Marketplace for Content Control10:00 Nostalgia Meets Security: Community Efforts Restore Updates for Windows 95, 98, XP, and More Supported by: http://blumira.com/radio/https://www.huntress.com/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel discusses significant advancements in artificial intelligence (AI) announced by major tech players including Amazon, Google, Microsoft, and OpenAI. Amazon has introduced Project Amelia, a generative AI-powered personal assistant aimed at helping sellers optimize their businesses with tailored insights and support. Meanwhile, Google Cloud has integrated its Gemini AI into Workspace, enhancing customer engagement and security through new tools designed to improve user experience while maintaining privacy.OpenAI is expanding access to its advanced voice mode for ChatGPT, allowing for more natural interactions, while Microsoft has rolled out a new correction feature in Azure AI that aims to improve the accuracy of AI outputs. However, experts caution that this tool may not be entirely reliable due to the inherent limitations of language models. Additionally, Nevada is set to implement a Google Generative AI system to assist in unemployment appeals, raising concerns about automation bias and the accuracy of AI-generated recommendations.The episode emphasizes a consistent theme across these announcements: the focus on using AI to augment human capabilities rather than replace them. Sobel suggests that IT service providers should position AI solutions as tools for enhancing efficiency and decision support, rather than fully autonomous systems. This approach highlights the importance of embedding AI into core business processes and developing expertise in integrating generative AI into client environments, with a strong emphasis on personalization, accuracy, and security.In a related discussion, Sobel covers a significant partnership between AWS and Intel, which aims to develop custom AI chips to enhance application performance and strengthen the U.S. semiconductor supply chain. This collaboration is seen as a strategic win for Intel amid ongoing industry shifts. The episode also touches on the legal tensions between Broadcom and AT&T regarding VMware support, illustrating the broader challenges in the IT industry as vendors transition to subscription models. Sobel encourages IT providers to act as trusted advisors, helping clients navigate vendor contracts and explore alternative solutions to ensure favorable terms. Three things to know today00:00 Amazon, Google, Microsoft, and OpenAI Announce AI Enhancements Aimed at Augmenting Human Capabilities05:11 AWS Taps Intel for Custom AI Chips in Major Win Amid Semiconductor Industry Shifts06:37 Broadcom Counters AT&T’s Claims Over VMware Support Amid Shift to Subscription Model Supported by: https://movebot.io/mspradio/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Microsoft has launched the SecureFuture initiative, which aims to address past security failures by implementing tighter controls and accountability measures. With a dedicated team of 34,000 engineers, the company has made substantial changes, including updating security systems and enhancing transparency. Despite these efforts, Microsoft acknowledges the ongoing challenge of rebuilding trust in its security practices, particularly in light of its reputation with the U.S. government.The episode also covers the leadership change at ConnectWise, where Manny Ravello has been appointed as the new CEO, succeeding Jason McGee. Ravello's extensive experience in the technology sector positions him to leverage AI opportunities for managed services providers. The discussion highlights the competitive landscape, with Halo PSA partnering with NinjaOne to enhance service capabilities and introduce AI-driven features. This collaboration aims to address challenges faced by managed services providers and positions both companies for future growth in the PSA market.Host Dave Sobel then shifts focus to CrowdStrike, where customer trust appears to be divided following significant outages in Germany. While some organizations are abandoning their current security vendors, others continue to express interest in expanding their use of CrowdStrike's Falcon platform. The episode emphasizes the importance of customer trust and the need for CrowdStrike to address the concerns raised by the recent operational disruptions. Despite the mixed sentiments, analysts suggest that CrowdStrike's updates to its platform could enhance its appeal and streamline cybersecurity management.Finally, Sobel reflects on the broader implications of these developments in the tech industry. He encourages listeners to consider the importance of security governance and accountability as companies navigate the evolving landscape. The episode underscores the necessity for organizations to conduct comprehensive audits, offer tailored security assessments, and bridge the talent gap in IT. By adopting a "less is more" strategy, businesses can focus on doing fewer things better, ultimately enhancing their security posture and building trust with clients. Three things to know today 00:00 Microsoft’s Security Overhaul Report: New Governance, Tight Controls, and Accountability Measures to Rebuild Trust04:35 Leadership Change at ConnectWise Signals Focus on AI as Platform Battles Intensify07:32 Customer Trust in CrowdStrike Divided: German Outages Raise Concerns, but Analysts Highlight Expansion Potential Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp/ Event: www.smbTechFest.com/Go/Sobel  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Federal Reserve has implemented a half-point interest rate cut, with projections for further adjustments in the coming year. Despite a slight increase in the unemployment rate to 4.2%, layoffs have decreased as companies are more cautious, learning from past experiences during the pandemic. This cautious approach is expected to continue due to anticipated labor shortages, creating a favorable environment for IT providers to support clients in their digital transformation efforts.Host Dave Sobel highlights the substantial investments being made in AI infrastructure, particularly a $30 billion fund from Microsoft and BlackRock aimed at enhancing data centers and energy supply. This initiative is crucial for reducing reliance on foreign sources amid geopolitical tensions and ensuring the U.S. maintains its competitive edge in the generative AI race. With lower borrowing costs, IT providers are encouraged to leverage financial resources to enhance productivity through automation, managed services, and remote work solutions, aligning their service portfolios to support AI adoption.The episode also addresses recent challenges faced by major tech companies. Apple’s macOS Sequoia is causing issues with third-party security software, prompting Microsoft to advise against upgrading. Meanwhile, Microsoft has announced the public preview of Hotpatching for Windows Server 2025, allowing security updates without requiring a reboot, which aims to streamline update processes. Additionally, Microsoft has deprecated Windows Server Update Services, encouraging businesses to transition to cloud-based solutions for update management, reflecting a broader industry trend towards cloud-based management.Finally, Sobel discusses the implications of AI investments and regulatory challenges, including LinkedIn's suspension of its UK user data policy for AI training following user backlash. A study reveals that AI is underutilized in UK workplaces, with only 4% of adults using it daily. The episode emphasizes the need for organizations to adapt to AI, not just through technology but by fostering a cultural shift towards embracing its benefits. As the landscape of IT management evolves, Sobel encourages IT service providers to prepare for sustainable and energy-efficient AI strategies while addressing the gap between AI's potential and its current usage. Three things to know today 00:00 Lower Layoffs, AI Investments, and Rate Cuts: IT Providers Positioned for Expansion04:09 Sequoia Bugs, AI Expansion, and Hotpatching: How Apple and Microsoft Are Reshaping IT Management 07:56 Microsoft Revives Three Mile Island for AI Energy Needs Amid Regulatory and Subsidy Debates Supported by: https://www.huntress.com/mspradio/https://getthread.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

host Dave Sobel welcomes Ori Rafael, CEO and co-founder of Upsolver, to discuss the emerging concept of lake house architecture in data management. The conversation begins with an exploration of how lake houses compare to traditional data warehouses and data lakes. Ori explains that a lake house is essentially a modern data warehouse architecture that allows customers to manage their own data layers, providing flexibility and control over their data storage and processing.Ori delves into the evolution of data management architectures, highlighting the transition from on-premise data warehouses to cloud-managed solutions. He discusses the challenges faced by database administrators (DBAs) in the past, such as vendor lock-in and the limitations of traditional data warehouses. The lake house model addresses these issues by decoupling storage and compute, enabling organizations to utilize multiple query engines and platforms without being tied to a single vendor.The discussion also touches on the significant advantages of lake house architecture, particularly in terms of cost reduction and operational efficiency. Ori emphasizes that organizations can save a substantial portion of their data warehouse budgets by eliminating the need for expensive ETL processes tied to specific warehouse vendors. Additionally, the ability to leverage various engines for analytics and AI applications empowers businesses to innovate without the constraints of traditional data management systems.As the conversation progresses, Ori highlights the importance of optimizing storage for improved query performance and efficiency. He explains how Upsolver manages the file system layer to ensure that organizations can achieve performance levels comparable to traditional warehouses while maintaining high storage efficiency. The episode concludes with a discussion on the evolving role of data engineers, emphasizing the need for them to transition from developers to platform managers, enabling greater independence and efficiency in data operations.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel welcomes back Jay McBain, the chief analyst for channels, partnerships, and ecosystems at Canalys. The discussion centers around the evolving landscape of artificial intelligence (AI) and its implications for businesses, particularly in the context of data management and device sales. With a staggering 85% of the world's business data still residing on-premises, the conversation highlights the necessity for companies to adapt their strategies for training and tuning large language models without relying solely on public cloud solutions. Jay shares insights from recent Canalys research, predicting that the generative AI services market will grow to $158 billion by 2027, with a compound annual growth rate (CAGR) of 59%. He emphasizes the importance of on-device execution of AI models at the edge, which will create significant opportunities for partner services, outpacing device growth in sectors like smartphones and PCs. The discussion also touches on the rapid growth of servers and related services, driven by the need to train and tune AI models with business data, indicating a robust future for intelligent edge solutions. As the conversation progresses, Jay outlines a four-stage framework for how businesses can effectively leverage AI. The first stage involves initial conversations about AI's potential impact across various business functions, primarily led by system integrators. The second stage focuses on the enhancement of existing SaaS products with AI features, while the third stage emphasizes the importance of data management and preparation for training AI models. Finally, the fourth stage addresses the infrastructure needed to support these advancements, including the growth of servers and networking solutions. The episode concludes with a thought-provoking discussion on the implications of AI for small and mid-sized businesses. Jay argues that while larger enterprises may initially adopt AI technologies, smaller organizations have the agility to leverage these advancements without the burden of extensive legacy systems. This creates a unique opportunity for smaller firms to enhance customer service and operational efficiency through AI-driven solutions. The conversation underscores the need for businesses to rethink their strategies in light of these technological advancements, as the landscape continues to evolve rapidly. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Slack is enhancing user workflows by integrating AI agents from various partners, including Salesforce and Asana, to streamline tasks and improve productivity. However, user adoption remains a challenge as many are still hesitant about AI in the workplace. T-Mobile's collaboration with OpenAI aims to create a new AI-powered customer service platform, IntentCX, which will analyze call transcripts to enhance customer interactions. Meanwhile, Adobe is set to launch a new video model for its Firefly AI platform, allowing users to create short videos on demand.The episode also highlights LinkedIn's controversial decision to opt users into training generative AI models using their data without prior consent, raising concerns about data privacy and trust. While users can opt out, this policy does not affect data already used for training. LinkedIn claims to employ privacy-enhancing technologies to protect personal data, but the move has drawn scrutiny, especially following similar practices by Meta. Sobel emphasizes the importance of ethical AI integration and the need for providers to help clients navigate these new tools while addressing growing concerns about data privacy.As the tech landscape evolves, host Dave Sobel discusses the upcoming rollout of Windows 11 version 24H2, which is set to begin in October 2024. This minor update includes performance improvements, particularly for AMD-based PCs, but comes at a time when Windows 10 is approaching its end of support date. With a significant portion of users still on Windows 10, the implications for security and the potential for cyber attacks are critical. Sobel urges IT service providers to prepare for the transition by assessing client systems for upgrade readiness and ensuring compatibility with the new operating system.Finally, the episode delves into Apple's recent move into healthcare, transforming AirPods Pro 2 into hearing aids through a software update. This development follows regulatory changes that opened the market for over-the-counter hearing aids, allowing tech companies to innovate in a space previously dominated by a few firms. Sobel also discusses the transformative potential of AI in IT support, emphasizing the need for strategic implementation that enhances efficiency while maintaining human oversight. The episode concludes with a call for a balanced approach to innovation, ensuring that new technologies are adopted thoughtfully and responsibly.Three things to know today 00:00 As Slack, T-Mobile, and Adobe Launch AI Agents, LinkedIn's Data Practices Highlight Growing Trust Issues04:41 Windows 11 Version 24H2 Rolls Out Amid Looming Windows 10 End-of-Support Deadline: Security Challenges Ahead06:34 Apple's Healthcare Move, AI in IT Support, and Next-Gen Reasoning Models: Balancing Innovation with Strategic Caution Supported by: https://timezest.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode opens with a report on a series of explosions involving handheld pagers in Lebanon and Syria, which injured multiple individuals, including members of Hezbollah. This incident is believed to be a sophisticated attack attributed to Israel, highlighting the ongoing tensions in the region. Sobel also covers a new covert attack method, PIX-L, which can exploit air-gapped networks using sound waves, emphasizing the need for organizations to bolster their defenses against such unconventional threats.The episode shifts focus to cybersecurity measures being implemented in the U.S. ahead of the presidential election. The Cybersecurity and Infrastructure Security Agency (CISA) has released new checklists aimed at enhancing the security of election systems, recommending practices such as multi-factor authentication and encrypted backups. Additionally, Sobel discusses the rollout of the Cybersecurity Maturity Model Certification (CMMC) by the Pentagon, which aims to improve the protection of controlled unclassified information (CUI) among contractors. This phased rollout is expected to take three years and underscores the importance of cybersecurity in the defense sector.Sobel then delves into the regulatory landscape surrounding artificial intelligence, particularly in California, where Governor Gavin Newsom is considering the implications of AI Bill SB 1047. This bill seeks to hold AI vendors accountable and prevent AI-related disasters. While Newsom has signed several other AI-related bills into law, he remains cautious about the potential impact of SB 1047 on the industry. The episode also highlights an upcoming global AI safety summit hosted by the Biden administration, aimed at fostering international cooperation on AI development and addressing concerns about generative AI.Finally, the episode addresses Intel's ongoing challenges in the semiconductor market, including its decision to separate its foundry business into an independent subsidiary to attract external capital. Sobel discusses Intel's recent partnership with Amazon to develop an AI fabric chip and the significant funding it has received under the CHIPS Act. However, the company faces setbacks, such as losing a major contract to AMD for the PlayStation 6 chip, which could have generated substantial revenue. Sobel emphasizes the fragility of Intel's turnaround efforts and the importance of securing key clients to ensure future growth in a competitive landscape. Three things to know today 00:00 Rogue Pagers, Pixhell Exploits, and CMMC Rollout04:41 Governor Newsom Signs AI Regulations on Deepfakes and Political Ads, While SB 1047 Awaits Final Decision07:23 Intel’s Foundry Gamble: Balancing External Capital and Contract Losses to Drive Semiconductor Growth Supported by: https://www.huntress.com/mspradio/http://blumira.com/radio/ CoreView Sept 19 Webinar: https://okt.to/CLa4Uf  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We start with Amazon's announcement that it will require corporate employees to return to the office five days a week by January 2025. This decision, articulated by CEO Andy Jassy, aims to enhance in-person collaboration and strengthen company culture. However, it comes alongside plans to reduce middle management by increasing the ratio of individual contributors to managers, raising concerns about potential employee turnover and the impact on productivity and satisfaction.Host Dave Sobel also highlights Microsoft's recent enhancements to its Microsoft 365 CoPilot, which now includes the ability to create autonomous AI agents for workflows and improved collaboration features. The integration of the advanced GPT-4.0 model is expected to streamline tasks across various departments, potentially reducing manual workloads. Additionally, Microsoft has launched Office LTSC 2024, aimed at commercial and government customers needing long-term support, which includes new functionalities and security updates.The episode further delves into CrowdStrike's challenges, as former employees report a culture prioritizing speed over quality, which contributed to a significant software outage in July 2024. Despite the company's commitment to quality control, the rising technical errors raise questions about its operational practices. In response, CrowdStrike has expanded partnerships with Cohesity and 1Password to enhance cybersecurity solutions, indicating a shift towards improving threat detection and response capabilities.Finally, Sobel discusses the growing role of AI in customer service, with Salesforce launching AgentForce to automate customer interactions and Jabra introducing ClearSpeech to enhance audio quality in contact centers. These developments reflect a broader trend of businesses embracing AI-driven efficiency while balancing the need for human support in complex customer interactions. The episode concludes with a call for accountability among software vendors to ensure quality and reliability in their services. Four things to know today00:00 Amazon to Require Full Return to Office by 2025, Tightens Workforce with Cuts to Middle Management04:11 Microsoft Enhances 365 Copilot with Autonomous Agents, GPT-4o Integration, and New Collaboration Features06:12 Ex-CrowdStrike Employees Cite Culture of Speed Over Quality Leading to Major July 2024 Outage07:59 Salesforce’s Agentforce and Jabra’s ClearSpeech Showcase Growing Role of AI in Customer Service Automation Supported by: https://www.coreview.com/msphttps://getthread.com/mspradio/ CoreView Sept 19 Webinar: https://okt.to/CLa4Uf  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel discusses the evolving landscape of managed service providers (MSPs) and the increasing importance of cybersecurity and compliance. With a significant number of Chief Information Security Officers (CISOs) anticipating budget increases for the upcoming year, the focus is shifting towards treating cybersecurity as a business decision. Forrester's report emphasizes the need for investments in API and software supply chain security, as well as human risk management, highlighting the critical role these elements play in maintaining operational resilience and supporting revenue growth.Sobel also highlights a recent report indicating that 71% of organizations plan to boost their IT budgets, particularly for Secure Access Service Edge (SASE) solutions. Despite facing infrastructure challenges and a skills gap, many organizations are looking to outsource SASE management, with a notable reliance on external providers. The episode further discusses Oracle's impressive Q1 earnings report, which showcased a 45% surge in cloud infrastructure revenue and a partnership with Amazon Web Services, indicating a strong market position and growth potential.The conversation then shifts to the emergence of next-gen MSPs, which are leveraging innovative client acquisition strategies and advanced technologies to differentiate themselves in a competitive market. These MSPs are focusing on AI and managed compliance services, fostering deeper collaborations with vendors to enhance their service offerings. Sobel underscores the necessity for traditional MSPs to adapt by embracing new technologies and engaging in co-selling partnerships to remain relevant in an evolving landscape.Finally, the episode touches on significant developments in health technology, including Apple's recent FDA approvals for their AirPods Pro 2 and Apple Watch, which now feature capabilities for hearing assistance and sleep apnea detection. Additionally, Sobel provides an update on Microsoft's recent security event, which highlighted the need for improved collaboration among security vendors but ultimately resulted in a lack of concrete actions. The episode concludes with a reminder of the ongoing challenges in the cybersecurity space and the importance of proactive measures for MSPs to address these risks effectively.Three things to know today 00:00 NextGen MSPs Leverage AI and Compliance Services to Stay Competitive, as CISOs Boost Cybersecurity Spending for 202504:44 OpenAI Surpasses 11 Million Subscribers as o1-Preview Models Highlight Growing Divide in AI Use Cases for MSPs07:53 Apple Secures FDA Approvals for Health Tech While Microsoft Security Event Highlights Need for Better Collaboration Supported by: https://www.huntress.com/mspradio/https://mspradio.com/engage/ CoreView Sept 19 Webinar: https://okt.to/CLa4Uf  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this bonus episode of The Business of Tech podcast, Brett Leatherman, a senior executive with the FBI, provides insights into the current cybersecurity landscape from a law enforcement perspective. Leatherman highlights the ongoing threat of ransomware targeting businesses, particularly in critical sectors like healthcare and energy. He emphasizes the importance of imposing costs on cybercriminals while also offering substantial assistance to victims of cybercrime.The FBI's success in pushing back against cybercriminals is attributed to their strategic approach of imposing costs on malicious actors while providing assistance to victims. Leatherman discusses a recent operation against the LockBit ransomware group, showcasing the FBI's efforts to disrupt cybercriminal infrastructure and assist affected businesses in decrypting data. By collaborating with international partners and conducting technical operations, the FBI aims to deter cyber adversaries and bring them to justice.Leatherman delves into the process of engaging with the FBI during a cybersecurity incident, emphasizing the importance of establishing a relationship with the local field office before a breach occurs. He outlines the steps MSPs can take before, during, and after a breach, including contacting the FBI, preserving evidence, and collaborating with law enforcement. By sharing insights on contentious information, legal considerations, and post-incident procedures, Leatherman provides valuable guidance for organizations navigating cybersecurity incidents.As cyber threats evolve, Leatherman highlights emerging technologies like artificial intelligence being leveraged by state actors for disinformation campaigns. He underscores the significance of maintaining strong cyber hygiene practices, such as implementing multi-factor authentication, patch management, and software inventory management. By focusing on the basics of cybersecurity and engaging with law enforcement proactively, organizations can enhance their defenses and mitigate the risk of cyberattacks. Leatherman concludes by emphasizing the FBI's role in assisting businesses and encouraging listeners to establish a partnership with their local FBI field office for cybersecurity support. Supported by: https://coreview.com/msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Dave Sobel dives into the evolving landscape of cloud pricing and AI models, highlighting the significant shifts that are reshaping customer expectations. With rising cloud costs becoming a pressing concern for many organizations, Sobel discusses a report indicating that over a third of companies feel their transition to the cloud has not delivered the promised cost-effectiveness, while more than half are experiencing increasing bills. This backdrop sets the stage for a conversation about innovative pricing models, such as Zendesk's new AI pay-for-performance strategy, which charges customers only when its AI successfully resolves issues without human intervention. Joining Sobel is TC Doyle, a seasoned technology and channel expert, who provides insights into the historical context of cloud pricing. Doyle notes that while cloud costs have generally decreased in the past, the reality of rising expenses is now becoming apparent due to factors like increased energy costs, labor shortages, and heightened cybersecurity demands. He emphasizes the opportunity for solution providers to focus on cloud cost management, helping organizations optimize their cloud usage and avoid unnecessary expenses. The discussion then shifts to the mixed reception of Microsoft's AI assistant, 365 Copilot, which has seen low adoption rates among Microsoft 365 users. Doyle explains that customers are hesitant to embrace AI solutions when the value proposition is unclear and the technology does not seamlessly integrate with existing workflows. The conversation highlights the importance of well-defined use cases for AI, as successful implementations often stem from a clear understanding of how AI can enhance specific business outcomes. As the episode progresses, Sobel and Doyle explore the implications of recent political developments on technology policy, particularly in the wake of the presidential debate. They analyze the differing approaches of the Republican and Democratic parties regarding regulation, AI, and cybersecurity, emphasizing the potential impact on managed service providers (MSPs). The conversation underscores the need for clarity and consistency in regulatory frameworks to enable service providers to navigate the complexities of the evolving tech landscape effectively. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent Zoom survey reveals that 83% of employees report higher productivity in hybrid environments, with 64% of leaders adopting such models. Despite this trend, many Fortune 100 companies continue to enforce return-to-office (RTO) mandates, which may negatively impact employee morale and retention. HR expert Daniela Herrera highlights the inequities these mandates create, particularly for caregivers and historically excluded groups, suggesting that organizations should prioritize flexibility to foster a healthier work culture.Sobel also addresses Microsoft's upcoming forced upgrades to Windows 11, set to begin on October 8, 2024. This move aims to enhance security and ensure users receive necessary updates, but it places additional pressure on IT departments to manage these transitions effectively. The episode emphasizes the importance of proactive investments in IT infrastructure, including automated patch management and cybersecurity training, to mitigate the challenges posed by constant updates and security patches.The podcast further explores the legal battle between AT&T and Broadcom, where AT&T accuses Broadcom of attempting to breach VMware contracts by withholding essential support services. This lawsuit underscores the need for businesses to carefully review contracts and negotiate terms that protect access to critical services, especially as subscription models become the industry standard. Sobel notes that organizations must be vigilant in ensuring their operational and financial needs are met in this evolving landscape.Finally, the episode delves into the future of Intel and the implications of AI in education and business. Sobel discusses insights from Dr. A.K. Pradeep's book on leveraging neuroscience and generative AI to influence consumer behavior, as well as the ongoing debate among educators regarding AI's role in learning environments. The episode concludes with a reflection on the ethical considerations surrounding AI adoption across various sectors, emphasizing the need for a balanced approach that values both efficiency and human input. Four things to know today00:00 Hybrid Work and AI Productivity Gains Clash with RTO Mandates, Raising Questions on Leadership’s Reluctance05:02 Microsoft Forces Windows 11 Upgrades and Tightens Office Security as IT Departments Brace for Changes07:57 AT&T Sues Broadcom Over VMware Support Dispute Amid Shift to Subscription Model10:09 Intel’s Future, AI’s Role in Classrooms, and Zendesk’s Innovative Pricing: Key Trends Defining Tech’s Next Era CoreView Sept 19 Webinar: https://okt.to/CLa4Uf  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode starts with California's AI safety bill, SB 1047. The bill, which mandates safety testing and third-party audits for advanced AI systems costing over $100 million, has garnered opposition from industry leaders and academics who fear it may stifle innovation, particularly for smaller firms and academic research. As Governor Gavin Newsom deliberates on the bill, the episode highlights the tension between ensuring safety in AI technology and fostering an environment conducive to innovation.Sobel also covers the recent expansion of ConnectWise's MSP platform through the acquisitions of Axiant and Skykick. These acquisitions aim to enhance data protection and cloud management solutions for managed service providers (MSPs). The integration of these companies is expected to contribute to the development of ConnectWise ASIO, a comprehensive platform that combines various services, including professional services automation and cybersecurity solutions. The episode provides insights into the growth of Axiant and the implications of Skykick's acquisition, particularly in the context of cloud management.The podcast further explores the implications of AI in governance, referencing the recent campaign in Cheyenne, Wyoming, where an AI chatbot named Vic ran for mayor but ultimately lost to the incumbent. Victor Miller, the campaign's proponent, aimed to promote AI governance through his organization, the Rational Governance Alliance. Despite the defeat, Miller remains committed to advocating for AI's role in public decision-making, emphasizing the potential for more efficient and unbiased governance.Lastly, Sobel discusses the growing trend of AI-generated content, specifically ESPN's foray into AI-generated sports recaps for women's soccer. While the intention is to allow human writers to focus on more in-depth reporting, the initial AI-generated recaps have raised concerns about quality and nuance. The episode underscores the importance of human oversight in AI applications, suggesting that while AI can provide basic information, it may fall short in delivering the depth and context that quality journalism requires.Three things to know today 00:00 California's AI Safety Bill SB 1047 Faces Industry Opposition Over Innovation Concerns as It Awaits Governor Newsom's Decision04:52 ConnectWise Expands MSP Platform with Acquisitions of Axcient and SkyKick, Strengthening Data Protection and Cloud Management06:37 MSP Sector Sees Growth with AI-Driven Tools, Enhanced Security Pledges, and Expanding Cloud Marketplaces Supported by: https://getthread.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A recent survey reveals that while 80% of IT leaders express confidence in their recovery strategies post-ransomware attacks, nearly 70% have paid ransoms despite having policies against it. The episode emphasizes the importance of proactive defense strategies, as Tenable's research shows that only 3% of vulnerabilities pose significant risks, urging organizations to prioritize their cybersecurity efforts effectively.Host Dave Sobel also addresses the alarming rise in ransomware incidents, which increased by 33% globally over the past year, with the U.S. and UK experiencing significant spikes. The discussion includes insights into the tactics employed by attackers, such as living-off-the-land techniques that allow them to evade detection. Additionally, the episode highlights the shift in scam operations towards smaller, more targeted schemes, reflecting a trend of increased efficiency and profitability for cybercriminals.The episode further explores the U.S. Department of Labor's expanded cybersecurity guidance for employee benefit plans, emphasizing the fiduciary responsibility to mitigate risks. The new guidelines outline best practices for maintaining cybersecurity programs and conducting risk assessments. Sobel also discusses the launch of a new incident reporting portal by CISA, encouraging organizations to report cyber incidents to enhance community resilience against threats.Finally, the episode delves into the findings of a Washington University study that uncovers significant data privacy risks associated with GPT applications in OpenAI's GPT store. The study reveals that a majority of these applications fail to disclose their data collection practices adequately, raising concerns about user data exposure. Sobel concludes by discussing vulnerabilities in AI platforms, such as Microsoft 365 Copilot, and the need for IT service providers to focus on AI-specific security strategies to ensure compliance and protect sensitive information. Four things to know today00:00 Ransomware Recovery Gaps Expose Overconfidence: Why IT Providers Must Focus on Real-World Incident Testing04:51 CISA’s Incident Reporting Portal and Expanded DOL Guidance: Why IT Providers Must Enhance Cybersecurity Services 08:26 Washington University Study Uncovers Data Privacy Risks in GPT Store10:21 CrowdStrike and Intel Face Critical Moments Supported by: https://timezest.com/mspradio/https://www.coreview.com/msp Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Gartner emphasizes the importance of tailored AI strategies, suggesting that focused use cases yield better returns on investment compared to broad, generic tools. The episode highlights six transformative technologies identified by Gartner that are set to enhance digital governance over the next five years, including Digital Employee Experience, Generative AI, and Predictive Analytics. Host Dave Sobel stresses the need for organizations to adopt AI at their own pace, considering their specific goals and readiness.The conversation shifts to the current state of AI adoption, particularly focusing on Microsoft's AI assistant, 365 Copilot. Sobel notes the challenges it faces, including performance issues and high costs, which have resulted in low adoption rates among Microsoft 365 users. Despite these hurdles, there is optimism for future improvements as Microsoft expands its AI features across devices. The episode also highlights successful case studies from companies like Klarna and Salesforce, which demonstrate tangible ROI from generative AI applications in various sectors.Sobel also delves into the importance of creativity in education, referencing a study by Canva that underscores its significance for career success in an AI-driven world. The report reveals a gap in educational preparedness, with many educators lacking the resources to foster creative skills. Additionally, the UK government's investment in AI tools for teachers aims to alleviate workload while raising concerns about the ethical implications of AI in education. Sobel emphasizes that as AI automates routine tasks, creativity will become a key differentiator in the workforce.Finally, the episode covers Apple's recent announcements, including the launch of the iPhone 16 and the introduction of AirPods Pro 2 as FDA-approved hearing aids. This move marks a significant step for Apple into the healthcare market, providing affordable access to hearing assistance for those with mild to moderate hearing loss. Sobel concludes by urging listeners to pay attention to Apple's evolving role in healthcare and the broader implications of AI and technology in both business and education. Four things to know today00:00 Gartner Recommends Tailored AI Adoption Strategies: Steady vs. Accelerated Approaches for Maximizing Business Value03:39 AI ROI Hinges on Focused Use Cases: Why Tailored Solutions Outperform Broad Tools Like Microsoft Copilot07:30 Canva Study Highlights Creativity as Key to Future Success: AI’s Role in Shaping Education09:25 Apple Enters Healthcare Market with FDA-Approved AirPods Pro 2 Hearing Aids Supported by: https://movebot.io/mspradio/ Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The August jobs report revealed that the U.S. economy added 142,000 jobs, falling short of expectations, while the unemployment rate decreased to 4.2%. Small businesses are facing challenges, with 40% of owners struggling to fill positions and a significant number reporting a lack of qualified applicants. Despite these hurdles, there is a slight increase in job openings for skilled workers, especially in construction, and a net 33% of business owners raised pay in August.Host Dave Sobel highlights a cautious approach to tech hiring, noting that overall tech employment remains flat. While the tech services sector saw a modest job increase, the tech manufacturing sector experienced losses. The unemployment rate for tech occupations rose to 3.4%, with active job postings for roles like software developers and data scientists increasing. Additionally, he shares market news about Palantir and Dell joining the S&P 500 index due to their success in the generative AI market, while American Airlines and Etsy are being removed.The episode also delves into the rising costs associated with cloud services, as over a third of organizations feel their transition to the cloud has not met cost-effectiveness expectations. More than half of the organizations reported increased bills, contradicting the anticipated stable or decreasing prices. Despite these challenges, CIOs continue to rely on cloud solutions, creating opportunities for service providers to assist with cloud cost management and optimization strategies.Lastly, Sobel discusses a new study linking layoff announcements to increased cybersecurity risks, emphasizing the need for companies to secure their systems proactively. He notes that companies undergoing layoffs should engage IT service providers to implement stricter security protocols. The episode concludes with news about Pango Group acquiring Kaspersky's U.S. antivirus customers, providing an opportunity for IT service providers to support clients during this transition. Overall, the episode provides valuable insights into the current state of the job market, cloud services, and cybersecurity challenges. Four things to know today00:00 Tech Hiring Stalls as Overall Job Growth Slows: Why Outsourced Services Are Gaining Value04:23 Over Half of Organizations Report Cloud Price Hikes: How IT Providers Can Help Manage Cloud Expenses05:45 New Study Links Layoff Announcements to Cybersecurity Breaches: How IT Providers Can Help Mitigate Risks06:53 Pango Group to Acquire Kaspersky's U.S. Antivirus Customers: Transition Opens New Opportunities for IT Service Providers Supported by: https://www.huntress.com/mspradio/http://blumira.com/radio/ Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

host Dave Sobel interviews RJ Kedziora, the co-founder of Estenda Solutions, a company specializing in software, data analytics, and AI for the healthcare industry. RJ shares insights into the innovative work his firm does, focusing on digital health solutions that aim to improve the health and wellness of individuals. He highlights two key projects, including a diabetic retinopathy surveillance program in partnership with the Joslin Diabetes Center and the Indian Health Services, as well as the development of digital weight loss solutions for startups.The conversation delves into the evolution of AI technology and its impact on the healthcare sector. RJ emphasizes the shift towards making AI more accessible to non-technical users, enabling them to leverage data analytics and AI tools without deep technical expertise. He discusses the importance of structured data and data strategy in preparing for AI implementation, emphasizing the need for a solid foundation in data management and privacy compliance within the healthcare industry.RJ also shares insights into the practical applications of AI in software development and product development processes. He highlights the efficiency gains and productivity enhancements that AI tools bring to the table, enabling developers to streamline tasks such as data querying, report generation, and user interviews. The conversation underscores the importance of understanding AI frameworks and tools to maximize their benefits in various development workflows.The episode concludes with a focus on the current customer conversations around AI adoption in healthcare. RJ notes that many customers are eager to explore AI solutions but often require guidance on where to start and how to leverage data effectively. The discussion highlights the healthcare industry's gradual embrace of data-driven technologies and the ongoing challenges in integrating AI into existing workflows. Supported by: https://getthread.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Firstly, the episode highlights the high demand for virtual CISO services among small to medium-sized businesses, emphasizing the gap between demand and supply. The rising need for virtual CISO services is attributed to regulatory compliance, increasing cyber attacks, and a shortage of cybersecurity skills. Service providers offering virtual CISO services report improved margins and revenue, indicating a significant growth opportunity in the market.Secondly, the episode covers the adoption of generative AI by small businesses. Despite concerns about job security and data privacy, employees recognize the productivity advantages of generative AI. To encourage adoption, small business owners are advised to centralize data management, integrate generative AI into operations, and emphasize its role in enhancing productivity. The episode stresses the importance of addressing customer pain points and customizing services accordingly, rather than focusing on buzzwords.The podcast also delves into government initiatives to enhance Internet routing security, particularly targeting vulnerabilities in the Border Gateway Protocol (BGP). The White House has published a roadmap promoting the adoption of Resource Public Key Infrastructure (RPKI) to mitigate security risks associated with BGP. Additionally, a congressional hearing is scheduled to address the global CrowdStrike outage caused by a faulty security update, highlighting the importance of cyber hygiene and supply chain security.Lastly, the episode discusses strategic moves in the tech industry, including Verizon's acquisition of Frontier Communications to expand its fiber network, ScalePad's founder returning as CEO to focus on product integration, and the success of Fleet, a bootstrapped laptop leasing startup. The episode emphasizes the trend of consolidation in the managed services industry driven by private equity firms, the shift towards local processing of large language models, and the increasing adoption of AI services by MSPs. Overall, the episode provides insights into key developments shaping the tech landscape. Four things to know today00:00 Cynomi Report Reveals High Demand for vCISO Services, but Few Providers Offer Solutions to SMBs03:31 Congress to Hold Hearing on CrowdStrike Outage, Scrutinizing Cybersecurity Practices and Supply Chain Security04:43 ScalePad Founder Chris Day Returns as CEO, Shifts Focus to Product Integration and Doubling Subscription Revenue07:01 Private Equity Rollups Dominate MSP M&A Market, Driving Need for Standardization and Operational Integration Supported by: https://www.huntress.com/mspradio/ Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Fortune 500 companies are showing caution in adopting generative AI, with a focus on risks rather than benefits. A recent survey reveals that AI tools are impacting workers' productivity and workload, highlighting the challenges of balancing human talent with AI implementation. CompTIA identifies critical areas for skills building as AI adoption grows, emphasizing strategic planning to mitigate costs and enhance cybersecurity.Intel faces setbacks with its 18A chipmaking process, raising doubts about its role in U.S. industrial policy goals. Despite financial struggles and layoffs, Intel remains optimistic about the 18A process, aiming for production next year. The company introduces new chips, such as the Intel Core Ultra 200V, focusing on power efficiency and performance improvements. However, Intel's challenges may hinder its access to investment dollars and impact the government's industrial policy goals.ConnectWise revamps its marketplace with a unified interface, offering over 400 vendor integrations to enhance user experience and promote innovation. Auvik enhances its network management solution with new features, aiming to optimize network monitoring and management efficiency for IT teams. These tactical upgrades reflect the ongoing evolution of ecosystem strategies among platform players in the tech industry. Three things to know today 00:00 Fortune 500 Companies Highlight Generative AI Risks Over Benefits, Reflecting Caution in Adoption04:02 Intel Faces Setback with 18A Chipmaking Process, Raises Doubts About Its Role in U.S. Industrial Policy Goals06:31 ConnectWise Revamps Marketplace with Unified Interface and Auvik Enhances Network Management Supported by: https://www.huntress.com/mspradio/ Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The U.S. Consumer Confidence Index shows a slight increase despite concerns about the labor market, while Dell exceeds expectations with an 80% surge in AI-driven server sales. On the other hand, an IBM study reveals a decline in confidence in IT departments, and Intel considers splitting its chip design and foundry businesses due to financial struggles.The episode delves into the recent economic sentiment shift highlighted at the Jackson Hole symposium, where central bankers expressed optimism about steady growth and low inflation. Despite concerns about potential risks and high interest rates, the U.S. economy appears solid. The Consumer Confidence Index rose slightly, reflecting Americans' overall outlook despite job market volatility. However, concerns persist about rising prices and a more pessimistic view of future labor conditions.NVIDIA's strong demand for AI-related chips is evident in its earnings report, with revenue doubling to $30 billion. Dell also reports a significant increase in server sales, driven by AI-oriented servers using NVIDIA chips. CrowdStrike, despite facing financial impact from a recent global IT outage, emphasizes customer loyalty. The episode underscores the importance of focusing on business outcomes with AI integration to deliver solutions that benefit the business.The podcast highlights a decline in business leaders' confidence in IT departments, emphasizing the need for technology to deliver competitive advantages. The SAS Disruption Report reveals U.S. tech leaders' concerns about SAS security threats, urging the adoption of a no-data architecture. Additionally, enterprises are increasingly adopting cloud solutions for generative AI and machine learning, despite challenges like talent shortages and integration concerns. Intel's potential breakup and Thread's collaborative service approach are also discussed, showcasing evolving trends in the tech industry. Four things to know today 00:00 U.S. Consumer Confidence Index Rises Slightly Despite Labor Market Concerns and Rising Prices03:58 Dell Surpasses Expectations with 80% Surge in AI-Driven Server Sales, Raises Full-Year Revenue Outlook06:48 IBM Study Reveals Sharp Decline in Confidence in IT Departments, Urges Focus on Business Outcomes and Modernization09:10 Intel Mulls Splitting Chip Design and Foundry Units Amidst Financial Turmoil and Stock Decline Supported by: https://www.coreview.com/msp/https://getthread.com/mspradio/ Pulseway Event: https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel is joined by Hugo Malan, an expert in building workforces with a mixed labor strategy. They discuss the concept of a mixed labor strategy, which involves using different forms of labor to create an optimal mix for specific circumstances. This strategy allows companies to adjust their cost structure and increase flexibility by incorporating permanent employees, temporary workers, and services from external firms. The discussion delves into the challenges faced by small businesses in balancing their workforce composition, especially in response to fluctuations in demand.Malan emphasizes the importance of making strategic decisions when hiring, considering factors such as core skills that need to be preserved in-house and skills that can be outsourced. The conversation also touches on the impact of AI on the hiring process and workforce composition. While AI can streamline certain aspects of recruitment, Malan highlights the limitations of AI in making complex matches between candidates and job requirements. He emphasizes the continued need for human judgment and interaction in assessing candidates beyond their qualifications.The episode takes a deeper dive into the issue of diversity in the tech industry, acknowledging the underrepresentation of certain groups, particularly women and veterans. Malan suggests practical steps that businesses, including small companies, can take to attract a more diverse workforce. These steps include creating affinity groups within the organization, implementing inclusive practices, and actively promoting diversity in job descriptions and recruitment efforts. By focusing on specific areas where they can make a meaningful impact, businesses can work towards building more diverse and high-performing teams.As the conversation wraps up, Malan provides tactical insights for small businesses looking to enhance their diversity initiatives. He advises focusing on specific demographic groups that align with the company's location and business goals, rather than trying to create multiple affinity groups with limited resources. By taking practical steps to create a more inclusive and welcoming environment, businesses can attract a wider pool of talent and benefit from the diverse perspectives and ideas that contribute to high-performance teams. Supported by: https://huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel delves into the profound question of how advancements in AI technology, such as deep fakes and synthetic voices, are impacting our understanding of truth. To explore this topic, he is joined by Jessica Davis, Editorial Director at Cyber Risk Alliance, who provides valuable insights as a journalist who constantly considers sourcing and truth in her work. They discuss the challenges of verifying information in a world where reality is becoming less knowable due to AI-generated content.The conversation with Jessica also touches on the recent revenue declines experienced by managed services providers (MSPs) and the contrasting optimism among small business owners. While MSPs are facing a deceleration in revenue growth, small business owners remain hopeful about the future. The discussion highlights the impact of the post-pandemic IT bubble on MSP revenues and the cautious approach businesses are taking in an election year, leading to a temporary slowdown in projects.Furthermore, the episode explores the increasing adoption of AI among younger business owners and solution providers, with a focus on generative AI. Jessica shares an anecdote about a pioneering MSP that enlisted high school interns proficient in generative AI to assist with their AI initiatives. This trend reflects a generational shift in the utilization of AI technologies and hints at potential changes in the workforce dynamics within the IT industry.As the conversation unfolds, the importance of governance frameworks and data validation in the face of AI-generated content is emphasized. The episode concludes with a preview of an upcoming interview with Hugo Milan, discussing the concept of a mixed labor strategy in hiring and the challenges of AI applications in the recruiting space. Listeners are encouraged to engage with the content and support the show to help drive discussions on the evolving landscape of technology and business.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Chinese state-backed hackers have intensified their attacks on US internet service providers, targeting government and military communications. The sophisticated techniques used, such as exploiting zero-day vulnerabilities, have raised concerns about intelligence gathering. Despite the Chinese embassy denying state involvement, US cybersecurity officials are closely monitoring the situation, highlighting the ongoing threat posed by groups like Volt Typhoon.Law enforcement agencies are increasingly using generative AI, like Axon's Draft One, to write incident reports. While this technology can save officers time, there are concerns about accuracy and accountability. The use of AI in law enforcement has sparked debates due to potential biases and the risk of officers evading responsibility for their reports. Additionally, open source large language model servers and vector databases are leaking sensitive corporate and personal data, emphasizing the importance of implementing security measures.OpenAI is racing to launch a new AI product called Strawberry, aiming to enhance reasoning capabilities in chatbots for solving complex problems. Google has expanded its Gemini 1.5 AI models with new experimental versions, offering improved processing of multimodal inputs. Anthropic has published system prompts for its AI models, focusing on transparency and ethical practices in AI development. These developments highlight the competitive differences in how companies approach regulation and security in the AI landscape.Ataji introduces Apple Intelligence Controls for device management, allowing IT administrators to test AI features before public release. SAS Alerts launches a managed solution for MSPs to enhance cybersecurity for SaaS applications. SureWeb becomes the first cloud solutions provider to offer Sentinel-1's Purple AI to MSPs, improving threat hunting and incident response capabilities. ConnectWise is rumored to be finalizing a deal to acquire Axiant, a business continuity and disaster recovery vendor, potentially enhancing its offerings against competitors. Four things to know today00:00 Chinese State-Backed Hackers Escalate Attacks on U.S. ISPs, Targeting Government and Military Communications03:58 OpenAI Races to Launch ‘Strawberry’ AI Product, Aiming to Enhance Reasoning for Complex Problem Solving06:12 Addigy Introduces Apple Intelligence Controls, ConnectWise may buy Axcient08:39 Rethinking Consumer vs. Business Security Needs: How Messaging Changes with Market Size Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode begins with a focus on AI-based patch management solutions, highlighting leading vendors like Automox, Flexera, and Kaseya. The discussion delves into how AI and ML-driven patch management can provide real-time risk assessments, helping prioritize critical patches and enhance cybersecurity measures.The episode then shifts to the evolving landscape of cloud infrastructure driven by generative AI advancements. The transcript reveals insights from an IBM study, indicating concerns among tech executives about infrastructure readiness for AI demands. Additionally, the discussion touches on the challenges faced by businesses in adopting AI quickly and effectively, with a prediction that 13% of businesses will adopt AI in the next three to four years.A significant development highlighted in the episode is the introduction of ChatIT by Commonwealth Bank, an AI-powered IT support chatbot built on Azure services. The chatbot, accessible via Microsoft Teams, boasts an impressive average response time of 14 seconds and over 13,000 employee interactions. This innovation streamlines IT troubleshooting, integrates with the bank's knowledge base, and hints at future enhancements to improve user experience and efficiency.The episode concludes with updates on technology advancements, including Broadcom's launch of VMware Cloud Foundation 9 and Microsoft's decision to phase out the Windows Control Panel in favor of the Settings app. The discussion emphasizes the importance of understanding Azure's true cloud consumption revenue and the implications of AI tools like Amazon Q on software development tasks. Overall, the episode provides valuable insights into the intersection of AI, cloud computing, and IT service delivery in the evolving tech landscape. Four things to know today 00:00 GigaOm Report Highlights Top AI-Based Patch Management Solutions, Featuring Automox, Flexera, and Kaseya04:49 Commonwealth Bank Launches ChatIT, AI-Powered IT Support Bot on Azure, Achieves 14-Second Response Times07:11 Windows Control Panel to Be Phased Out in Favor of Modern Settings App, Microsoft Confirms08:25 Microsoft's New Reporting Strategy Aims to Clarify Azure's True Cloud Consumption Revenue Supported by: https://getthread.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Firstly, a federal judge in Texas halted the FTC's nationwide ban on non-compete agreements, sparking legal uncertainty and potential appeals in other states. The episode emphasized the importance of using non-competes strategically, especially for specific employees rather than implementing blanket policies. Additionally, the National Labor Relations Board is examining whether restricted covenants violate labor laws, indicating a potential shift in regulatory perspectives on non-competes.The episode also discussed the release of the second draft of NIST's Digital Identity Guidelines, focusing on enhancing digital identity and anti-fraud measures. The guidelines aim to strike a balance between secure online access and in-person verification, with a particular emphasis on mobile driver's licenses and online passkeys. Stakeholders have until October 7th to provide feedback on the draft, showcasing a collaborative approach to improving digital identity practices.Furthermore, the episode delved into cybersecurity compliance failures at Georgia Tech, where a lab allegedly did not follow required security protocols, leading to a lawsuit from the U.S. government. The case highlighted the importance of adhering to security standards, especially in sensitive research environments. Additionally, charges against an individual aiding North Korea in hiring IT workers using stolen identities underscored the ongoing threats posed by malicious actors in the cybersecurity landscape.Lastly, the episode touched on Microsoft's upcoming Windows Endpoint Security Ecosystem Summit, where discussions on improving Windows security with partners like CrowdStrike will take place. The summit aims to address kernel access issues, enhance resiliency, and establish best practices for safe deployment. The episode emphasized the significance of transparency and collaboration between vendors, customers, and government entities in addressing cybersecurity challenges and ensuring effective security measures. Four things to know today00:00 Federal Judge Halts FTC's Noncompete Ban, Increasing Legal Uncertainty Over Nationwide Restrictions03:30 U.S. Government Sues Georgia Tech for Cybersecurity Compliance Failures in High-Profile Lab CasE06:13 Microsoft to Host Windows Endpoint Security Summit with CrowdStrike and Partners to Address Device Vulnerabilities07:16 SolarWinds Faces New Security Crisis with Hardcoded Credentials Flaw; Urgent Patch Issued for Web Help Desk Supported by: https://www.coreview.com/msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode begins by discussing the revised U.S. job growth data, revealing a loss of 818,000 jobs as remote work declines but stabilizes above pre-pandemic levels. Despite the challenges highlighted by the data, the Biden administration remains focused on ongoing job recovery efforts.The episode delves into the evolving landscape of remote work, with a decline in job listings offering remote or hybrid work compared to the hiring frenzy peak in 2022. The shift towards remote work stabilization at a new normal is evident, with remote workers showing higher satisfaction and engagement levels compared to those required to return to the office. Tech companies are adjusting their return-to-office policies, with a majority now offering flexible working arrangements and adopting hybrid work models.The discussion then shifts to the significant impact of AI on the technology job market, with predictions that over 92% of technology jobs will be transformed by AI. The need for AI-related skills such as AI ethics and machine learning is emphasized, highlighting the importance of ongoing training and upskilling in the workforce. European IT professionals express uncertainty about detecting AI misinformation, underscoring the challenges and opportunities presented by AI adoption.The episode concludes by addressing the complexities of supply chain management, particularly in the context of the pandemic-induced bullwhip effect causing inventory swings. Companies are still adjusting to new demand levels, with challenges in maintaining supply chain equilibrium. The importance of understanding the supply chain dynamics, both in business operations and IT infrastructure, is highlighted as a critical factor for organizational success in navigating economic uncertainties and technological advancements. Three things to know today00:00 Revised U.S. Job Growth Data Shows Loss of 818,000 Jobs, as Remote Work Declines but Stabilizes Above Pre-Pandemic Levels05:21 Small Businesses Optimistic About 2024 Despite Slower MSP Revenue Growth, Eyeing AI Investments07:40 Post-Pandemic Supply Chain Woes: Bullwhip Effect Drives Inventory Swings, Companies Seek Stability Supported by: https://timezest.com/mspradio/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel is joined by Jonathan Romley to discuss the state of hiring and international recruiting in the tech industry. They delve into the challenges companies face in maintaining operational efficiency while dealing with rising salary costs and a competitive job market. The conversation highlights the potential impact of a second wave of resignations and the need for companies to adapt their hiring strategies to attract and retain top talent.Jonathan Romley shares insights on proactive talent sourcing strategies that focus on engaging potential candidates rather than relying on traditional job postings. By understanding the characteristics and values that appeal to candidates, companies can effectively target and recruit individuals who align with their organizational culture and goals. Romley emphasizes the importance of building a compelling employer value proposition to attract the right talent.The discussion explores untapped talent markets beyond the commonly targeted regions like India and the Philippines. Romley identifies Latin America, Africa, Albania, and Georgia as emerging markets with potential for sourcing tech talent. He emphasizes the need for companies to consider factors such as time zone differences, political risks, and cost savings when expanding their talent pool globally. The episode concludes with insights on how companies can navigate the challenges of international recruiting to build diverse and skilled teams. Supported by: https://getthread.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel is joined by analysts Ryan Morris and Seth Robinson to discuss the current state of the SaaS industry, the challenges with pricing models, and the impact of AI on the market. The analysts delve into the maturing nature of SaaS, highlighting the importance of demonstrating value to customers and the need for a shift towards outcome-based pricing models. They also explore the evolving landscape of AI and its potential to disrupt traditional pricing structures in the SaaS world. The conversation shifts towards the challenges of managing cloud spend and the need for companies to optimize their software code and implement chargeback processes effectively. The analysts emphasize the importance of educating customers and providing tangible value to ensure long-term success in the SaaS market. They also discuss the evolving net retention rates in the software industry and the implications for growth and customer retention. As the discussion delves into the role of AI in pricing models, the analysts explore the concept of per seat pricing and its limitations in the AI-driven landscape. They predict a shift towards consumption-based pricing models and emphasize the need for a focus on outcomes rather than inputs. The conversation concludes with a reflection on the potential for an AI bubble and the natural hype cycle that emerging technologies go through, highlighting the importance of delivering real value to users amidst market fluctuations.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Generative AI is currently facing a downturn, with Gartner placing it at the peak of inflated expectations and urging organizations to assess ROI and maturity before deployment. The hype cycle identifies four emerging technology themes, including autonomous AI, total experience, and human-centric security. Despite projections of generative AI accounting for over 40% of the total AI industry market size by 2030, concerns about profitability due to high development costs remain. However, RBC analysts anticipate that revenue from AI-powered software could still increase, potentially offsetting lower profit margins.Microsoft issues warnings to partners regarding API migration deadlines and the implementation of multi-factor authentication for Azure customers. The company also updates its services agreement, emphasizing that AI services are not substitutes for professional advice and outlining data extraction restrictions. Additionally, Microsoft announces the return of the Windows Recall AI feature in October for Windows Insider users after addressing security concerns. The feature, which captures screenshots at short intervals, will prioritize security as a top priority.Consulting firms are facing a dilemma with Gen Z consultants viewing consulting as a temporary stepping stone rather than a long-term career due to high-pressure work environments and a desire for more meaningful engagement. The shift in focus from benefits to work-life balance reflects a broader trend among this generation prioritizing personal passion in their careers. Meanwhile, major tech companies are making significant capital investments in AI infrastructure, potentially leading to an overbuilding trend. While the risk of overbuilding is acknowledged, companies prioritize avoiding underinvestment, with concentrated investments among a few major players mitigating some risks.The Apple Vision Pro, after six months, is primarily seen as a VR headset with limited AR capabilities, excelling in entertainment but facing drawbacks such as weight, comfort, and high price. Developer investment remains low, and widespread adoption remains uncertain, despite influencing competitors to reconsider their strategies. The episode also highlights the importance of building career paths in consulting and the challenges faced by head-mounted devices in becoming mainstream. Overall, the episode delves into the current state of generative AI, Microsoft's updates and warnings, consulting industry trends, and the impact of major tech companies' investments in AI infrastructure. Four things to know today00:00 Generative AI Nears the Trough of Disillusionment: Gartner Warns of ROI and Maturity Challenges04:30 Microsoft Sets September 30 Deadline for API Migration and Updates Services Agreement for 202406:18 Windows Recall AI Feature Returns: Microsoft Prepares October Preview After Security Delays07:42 Consulting’s Gen Z Dilemma: Is the Industry Losing Its Long-Term Appeal? Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI continues to make waves across various industries, with the American Bar Association issuing ethical guidelines for lawyers using generative AI tools. The importance of competence, confidentiality, and client communication is emphasized, highlighting the need for responsible AI adoption. In the insurance sector, AI integration is on the rise, offering benefits such as improved claims processing and fraud detection. However, challenges like organizational resistance and technical complexity hinder widespread adoption.In other AI applications, Verizon leverages AI technology to prevent accidental cuts to fiber internet lines, while researchers at the University of Exeter develop VespAI to combat invasive hornets threatening British honeybees. AI's integration into manufacturing, distribution, and warehousing is enhancing productivity and profitability, with key areas of deployment including robotics and the Internet of Things. Additionally, AI is significantly aiding entrepreneurs in launching new businesses by enhancing efficiency in tasks like marketing and customer recruitment.OpenAI partners with Conde Nast to enhance content discovery through its search GPT prototype, addressing concerns of a potential AI bubble burst. The introduction of fine-tuning capabilities for the GPT-4.0 model allows developers to customize it for specific applications, showcasing the versatility and performance enhancements of AI technology. Zoom unveils a webinar capability for up to 1 million participants, responding to rising political demand, while Microsoft launches a unified Teams app for seamless account switching.In the tech industry, AMD's acquisition of ZT Systems for $4.9 billion aims to enhance its AI capabilities and compete with NVIDIA in the AI tech infrastructure space. This strategic move underscores the growing importance of AI in shaping the competitive landscape of tech giants. As AI continues to evolve and impact various sectors, the episode highlights the need for responsible AI governance and the potential transformation AI tools can bring to businesses and startups. Four things to know today00:00 AI in Action: From Law Firms to Insurance and Beyond 05:43 OpenAI Partners with Condé Nast to Boost Content Discovery Amid AI Bubble Concerns07:04 Zoom Unveils Webinar Capability for 1 Million Participants Amid Rising Political Demand09:00 AMD vs. Nvidia: How the ZT Systems Acquisition Could Alter the AI Infrastructure Landscape Supported by: https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A massive data breach at National Public Data exposed billions of records and raised concerns about data aggregation risks. The breach, believed to be caused by a third-party hacker, leaked personal information like names and social security numbers, prompting individuals to monitor their credit reports for any suspicious activity.The second topic covers vulnerabilities found in Microsoft Azure's AI Health Bot service, which could allow for privilege escalation and access to cross-tenant resources. This highlights the importance of secure development practices in AI, especially in sectors like healthcare that are prime targets for cybercriminals. Additionally, a new ransomware group called Hunters International is targeting IT workers with a malware called Sharp Rhino, posing significant risks to organizations.The Pentagon has proposed CMMC rules for contractors, incorporating Cybersecurity Maturity Model Certification requirements into the contracting process. Contractors will need to self-assess or obtain third-party certification based on data sensitivity, with compliance required at the time of contract award. ConnectWise has committed to assisting providers in achieving CMMC Level 2 compliance by 2025, emphasizing the need for coordination between providers and vendors in meeting compliance standards.Lastly, Apple has opened NFC access to third-party developers in iOS 18.1, allowing them to utilize the iPhone's secure element for various applications like payments, transit fares, and IDs. This decision follows a legal agreement with European commissioners to comply with EU regulations. By expanding NFC technology on its devices, Apple is creating new opportunities for developers to deliver solutions to customers, enhancing the device's functionality and potential use cases. Three things to know today00:00 Massive Data Breach at National Public Data Exposes Billions of Records, Highlights Risks of Data Aggregation04:32 Pentagon Proposes CMMC Rules for Contractors; ConnectWise Supports MSPs in Achieving Compliance06:20 Apple Complies with EU Regulations, Grants NFC Secure Element Access to Developers in iOS 18.1 Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The episode begins with a focus on the easing inflation rate, which has shifted the Federal Reserve's attention towards the labor market amidst a surge in mortgage applications. The report highlights the increasing demand for managed services, particularly among small and medium-sized businesses lacking in-house IT support.Cisco's announcement of laying off 6,000 employees as part of a restructuring plan centered on AI and security is discussed next. This move reflects the company's strategic shift towards faster-growing areas within the tech industry. Additionally, the collaboration between Jamf and Microsoft is highlighted, showcasing a partnership aimed at enhancing Apple device management and cybersecurity for Microsoft-based organizations through the Azure Marketplace.The episode delves into consumer sentiment and corporate activism, noting a decline in the percentage of Americans wanting companies to take public stances on political issues. This shift in sentiment may impact businesses as they navigate the upcoming U.S. election and consider the implications of engaging in political commentary. The discussion emphasizes the importance of focusing on positive economic news and steering clear of potential political risks.The episode concludes by touching on the increasing adoption of AI-capable PCs and the potential growth in demand for supporting services in AI integration, security, and optimization. The tech industry's anticipation of higher IT budgets in 2025, driven by AI and modernization efforts, is also highlighted. Four things to know today00:00 Inflation Eases as CPI Rises 2.9%, Shifting Fed Focus to Labor Market Amid Surging Mortgage Applications03:34 IDC Report Highlights MSPs' Vital Role as 40% of U.S. SMBs Lack In-House IT, Driving Demand for Managed Services06:03 Cisco to Lay Off 6,000 Employees in Restructuring Focused on AI and Security Growth06:58 Jamf and Microsoft Deepen Collaboration: Apple Device Management Solutions Coming to Azure Marketplace Supported by: https://www.coreview.com/msp/https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

When Marcus Olson, CEO of Pliancy, returned to the Business of Tech Lounge, he discussed the evolution of his business model over the past two years. Despite facing volatility in the economy, particularly in the biotech, venture capital, and private equity sectors, Olson emphasized the importance of a consultative approach in building relationships with clients. He highlighted the challenges of managing a diverse team with varying reactions to market conditions, emphasizing the need for trust and rapport in client interactions.Olson also shared insights on the impact of AI in the industry, noting the potential for AI to enhance operational efficiency, particularly in areas like ticketing, routing, and resource planning. While acknowledging the curiosity around AI among clients, he emphasized the importance of addressing concerns related to compliance and security when implementing AI solutions. By focusing on using AI to improve internal processes and decision-making, Olson highlighted the value of leveraging technology to drive business outcomes.The conversation shifted to the broader economic landscape, with Olson expressing the difficulty of navigating the current market conditions. He highlighted the challenges of interpreting economic data and managing expectations among employees and clients amidst ongoing uncertainty. Despite the complexities of the current economic environment, Olson underscored the importance of adaptability and resilience in responding to changing market dynamics.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Google introduces Gemini Live, a voice chat feature powered by generative AI, offering enhanced speech capabilities and natural conversations. Meanwhile, Flux, an open-source AI image generation model developed by Black Forest Labs, gains popularity for its superior performance in rendering people. The rapid advancements in AI technology are highlighted, showcasing the iterative progress and the potential for models like Flux to quickly surpass competitors like Midjourney.The episode also delves into a significant antitrust case against Google, where the tech giant faces potential breakup over its search monopoly. The ruling, seen as a historic win for the American people, could reshape monopolization law and have broader implications for the Internet and business practices in the U.S. The discussion emphasizes the impact of exclusive contracts on market dynamics and sets the stage for a remedy phase to address Google's anti-competitive practices.Furthermore, the episode explores how partners in the tech channel are favoring fewer vendor relationships, empowering them to seek vendors that can help achieve business outcomes rather than just product sales. Advancements in AI, such as Zotero's Copilot 2, are enhancing operational efficiency for providers. The evolving landscape of AI technology, including challenges and opportunities in enterprise workflows, cybersecurity, and identity and access management, is discussed, highlighting the need for organizations to remain vigilant as the technology evolves.Lastly, the episode touches on four megatrends that MSPs should track to stay relevant in the industry. These megatrends include climate issues, workforce changes, IT risks, and supply chain disruptions, with a focus on enhancing resiliency and addressing global disruptions. The discussion underscores the importance of focusing on business outcomes with AI technology and the need for businesses to adapt to the changing technological landscape to thrive in the industry. Three things to know today00:00 Gemini Live Debuts on Google One with Advanced Voice Chat, While Flux Challenges Midjourney02:39 Google Loses Landmark Antitrust Case, Faces Potential Breakup Over Search Monopoly04:17 Fewer Vendor Relationships Empower Partners as AI Matures Beyond the Hype Supported by: https://movebot.io/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Google's AI overviews in search results have significantly decreased due to user complaints about incorrect answers, prompting the company to refine its implementation. MIT launched the AI Risk Repository, a database cataloging over 700 unique risks associated with AI systems to assist organizations in assessing and mitigating AI risks. Additionally, Dashlane's Passkey report showcased the rapid adoption of Passkeys as a password replacement, driven by consumer demand in various sectors.The episode also covered significant developments in cybersecurity and government initiatives. CISA is analyzing the impact of a recent Supreme Court ruling on its new cyber incident reporting rule, while the White House is collaborating with the Department of Treasury and CISA to develop a cyber insurance policy proposal for catastrophic incidents. The FCC unveiled a $200 million cybersecurity program for schools and libraries to enhance their cybersecurity measures against increasing cyberattacks, separate from the existing E-Rate program.In response to scraping allegations, SOCRadar confirmed that their internal systems were not breached, and they are enhancing security measures to prevent future incidents. A security researcher revealed two zero-day vulnerabilities in Windows that allow downgrade attacks, compromising critical OS components. The episode also highlighted various cybersecurity developments from DEF CON and Black Hat, including the hacking of EvoVac robots and the development of a laser microphone for keystroke surveillance.Lastly, Syncro launched an AI-powered smart ticket management solution for managed services providers and IT operations to enhance efficiency and ticket resolution. SAS Alerts integrated Microsoft Defender for Endpoint into its security platform for MSPs, offering centralized monitoring of Microsoft 365 applications and Endpoint security. These developments reflect a trend towards leveraging AI in ticket resolution and enhancing cybersecurity measures in the tech industry. Four things to know today00:00 Google Scales Back AI Overviews Amid User Complaints as MIT Releases Comprehensive AI Risk Tool04:10 CISA Analyzes Supreme Court Ruling Impact as FCC Unveils $200M Cybersecurity Program for Schools06:50 SOCRadar Responds to Scraping Allegations, Confirms No Breach of Internal Systems08:53 Syncro Launches AI-Driven Smart Ticket Management to Streamline MSP Operations Supported by: https://getthread.com/https://www.coreview.com/msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

A study from Washington State University reveals that using AI terminology in product descriptions can decrease consumer trust, particularly for high-risk products like electronics and medical devices. Marketers are advised to focus on highlighting product features and benefits instead of emphasizing AI technology to enhance sales.The episode also highlights the positive impact of generative AI on businesses, with 74% of companies reporting a return on investment within a year and 86% experiencing revenue increases. However, there is a disconnect between executives and employees regarding productivity gains from AI, indicating the need for better employee involvement in AI strategy and training to bridge the gap.CrowdStrike's recent security breach and subsequent remediation efforts are discussed, along with Microsoft's response to Delta Airlines' IT outage claims. Microsoft has mandated a security-first mindset for all employees to enhance customer protection against cyber threats. The episode also covers Zoom's entry into the productivity arena with the launch of Zoom Docs, an AI-powered document creation tool integrated into its Workplace app.The podcast delves into the evolving landscape of AI security, with researchers exploring new methods for reporting flaws in AI models at the DEF CON conference. OpenAI's leadership changes and commitment to AI safety are highlighted, along with the growing support for AI regulation among tech workers. The episode concludes by emphasizing the importance of staying informed and prepared in the rapidly changing tech industry. Four things to know today00:00 Study Shows AI Terminology Hurts Consumer Trust as Marketers Shift Focus to Product Benefits03:46 Security at the Forefront: CrowdStrike’s "Epic Fail" Acknowledgment and Microsoft’s New Core Mandate06:47 Zoom Enters Productivity Arena with AI-Powered Docs Tool as Microsoft Retires Action Pack09:01 AI Security Takes Center Stage at DEF CON Amid OpenAI’s Regulatory Moves and Leadership Exodus Supported by: https://huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Despite concerns of a potential recession, economic indicators suggest continued growth, with the National Bureau of Economic Research indicating positive job growth and stable personal income. This despite Wall Street's reaction to weak job data.Dave Sobel delves into the IT sector, citing the 2024 Information Week US IT Salary Report, which reveals job stress and layoffs among IT professionals. Tech employment in the U.S. saw a decline in July 2024, with losses in certain sectors offsetting gains in others. The Managed Service Provider (MSP) market experienced a slowdown in revenue growth, but profitability remained strong, particularly for private equity-backed MSPs.The episode also covers earnings calls from major tech companies like Microsoft, Amazon, and Apple. Microsoft's cloud growth slowed, while Amazon Web Services reported a significant revenue increase. Apple's Q3 earnings exceeded expectations, with strong revenue growth in the iPhone and iPad divisions. The cloud infrastructure market saw substantial growth driven by AI interest, with Microsoft, Amazon, and Google Cloud leading the market share.Intel's leadership crisis and restructuring efforts take center stage as Sobel discusses the company's significant earnings miss and workforce reduction plans. Intel's struggles in the AI sector and product quality issues have led to a decline in value and market competitiveness. The episode also touches on private equity moves, including EQT's acquisition of Acronis and Trend Micro's exploration of a sale, highlighting the evolving landscape of cybersecurity and managed services providers. Four things to know today00:00 Wall Street Jitters Amid Weak Job Data; Tech Employment Faces Decline but Remains Resilient05:26 Tech Giants' Earnings Underscore Cloud Power Play, But MSPs and Smaller Players Stay the Course09:37 Intel’s Leadership Crisis Deepens with Earnings Miss, AI Setbacks, and Major Cost-Cutting12:14 Private Equity Moves: EQT Targets Acronis Growth, Trend Micro Eyes Potential Buyout Supported by: https://trinitycyber.com/msp4/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave interviews Cody Schneider, the CEO of Draft Horse AI and Swell AI, who shares insights on automating workflows using artificial intelligence (AI). Cody emphasizes the importance of AI in structuring unstructured data to streamline processes within organizations. By implementing AI tools to automate tasks like paperwork in real estate and sales, companies can enhance efficiency and allow employees to focus on high-touch human aspects of their work.Cody discusses the significance of data management in successful AI implementation, highlighting the need for access controls and providing context to AI algorithms. He explains how AI can be leveraged to transform content by extracting knowledge from source material and generating custom reports or outputs. By utilizing AI to work off proprietary data sets and libraries, organizations can create more valuable and tailored solutions, emphasizing the importance of expert knowledge over general AI outputs.The conversation shifts to the concept of minimum iteration in product development, where Cody advocates for getting products into the hands of users quickly to gather feedback and iterate rapidly. He stresses the value of speed in action as a key metric for client satisfaction and retention. By framing AI tools as aids to enhance human potential and augment workflows, Cody encourages founders to empower their teams to perform at superhuman levels by leveraging AI capabilities effectively.Cody concludes by emphasizing the role of AI in augmenting human expertise and boosting productivity within organizations. By positioning AI as a tool to handle repetitive tasks efficiently, Cody suggests that organizations can empower their teams to focus on more strategic and creative aspects of their work. The episode provides valuable insights into the practical applications of AI in enhancing workflows and driving business growth through efficient automation and human-AI collaboration. Supported by: https://www.huntress.com/mspradio/https://www.coreview.com/msp  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This bonus episode dives into the technology positions outlined in the Republican and Democratic Party platforms. The focus is on policy, not personality, with no ads, sponsors, or personal opinions included. The episode aims to inform listeners about the party platforms without pushing any specific political agenda.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Doug Milburn, co-founder of 45 Drives, discusses the role of open source solutions in the tech industry. Doug emphasizes the importance of open source in reducing risks for businesses by providing reliable, secure, and cost-effective solutions. He highlights the community-driven nature of open source software and the need for proper implementation to mitigate project risks.Dave challenges the notion that open source is a one-size-fits-all solution, pointing out the complexities and potential risks associated with using open source software. He raises concerns about the additional workload and resources required for managed service providers to navigate the open source ecosystem effectively. Doug counters by emphasizing the benefits of open source in terms of transparency, security, and control over software updates.The conversation delves into the debate over open source versus proprietary software in different tech environments, with Doug advocating for a shift towards open source solutions in server rooms and even on desktops. He shares examples of how open source software can offer greater control and security compared to proprietary alternatives, particularly in managing software updates. Dave challenges Doug's assertions, highlighting the role of managed service providers in managing patch rollouts and ensuring software compatibility.As the discussion unfolds, Doug and Dave explore the implications of relying on proprietary software for critical business operations, citing recent incidents like the CrowdStrike issue. Doug argues that open source software offers a more transparent and secure approach to managing software updates and security vulnerabilities. The episode concludes with a reflection on the importance of taking security seriously in the tech industry and considering the advantages of open source solutions in addressing these challenges.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The potential of AI is to enhance the productivity of top performers within organizations. The focus is on leveraging AI to elevate the performance of senior employees rather than just junior staff. By empowering top players with AI tools, businesses can drive productivity improvements from a top-down perspective, leading to more significant overall gains in efficiency and effectiveness.The guest, Colin Britton, shares his extensive experience in utilizing data science and machine learning technologies to drive business outcomes. He highlights the evolution of these technologies over the years, emphasizing the importance of leveraging unstructured and semi-structured data to make informed decisions and optimize operations. Colin's insights shed light on the transformative power of AI in enhancing critical thinking and problem-solving capabilities within organizations.As AI continues to revolutionize business operations, there is a growing need to address ethical concerns surrounding data privacy and security. Colin emphasizes the importance of maintaining a balance between leveraging AI tools for productivity gains and ensuring the protection of sensitive business information. By adopting a secure productivity approach, organizations can harness the benefits of AI while safeguarding against potential risks and vulnerabilities.The conversation also delves into the potential impact of AI-driven productivity gains on labor needs within organizations. With the prospect of significant productivity improvements, businesses may need to reevaluate their workforce structure and roles to align with the changing demands of AI-enhanced operations. The discussion touches on the possibility of passing on productivity gains to employees as a retention strategy, highlighting the importance of creating a conducive and flexible work environment in the era of AI-driven advancements. Supported by: https://www.coreview.com/msp/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dave Sobel welcomes Anurag Agarwal from TechIsle to discuss research data on customer expectations, cybersecurity, and AI trends. The conversation delves into the increasing budget allocations for IT security among SMBs, highlighting the importance of consulting services in guiding SMBs towards choosing the right security technologies and frameworks. Anurag emphasizes the shift towards cybersecurity as a business risk, prompting SMBs to focus on cyber resiliency rather than just cybersecurity. The discussion then transitions to the evolving landscape of AI adoption, with a focus on large language models (LLMs) and their impact on businesses. Anurag and Dave explore the significance of AI consulting in preparing organizations for AI implementation, emphasizing the need for expertise in selecting the right language models for specific business problems. The conversation underscores the importance of aligning with a single hyperscaler for AI solutions and the emerging trend towards small language models (SLMs) for accelerated AI adoption. Anurag highlights the growing trend of AI assessment as a key focus for both partners and end customers, surpassing cloud cost optimization and security assessments. Supported by: https://salesbuildr.com/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.