Within the Trenches

Ep 554 features Mario, an Emergency Specialist - 3 with Aurora 911 out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Mario's initial interest in being an EMT and the shift to 911 dispatching Challenges and adrenaline rush of early days in dispatch The impact of working on high-stress calls Memorable and haunting calls in dispatch Tips and advice for new dispatchers from Mario's six years of experience If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Bess reflects on the positive impact of kindness during a memorable Thanksgiving as a dispatcher The importance of being human and adaptable in the ever-evolving field of dispatching Transitioning careers from dispatching to management and the associated challenges Pam's insights on the role and selection of chaplains for first responders Holistic wellness practices and the significance of spirituality in supporting dispatchers and their families If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Reyna's journey into public safety and criminal justice The challenges of working early morning shifts Handling emotionally intense 911 calls The complexity of translating emergency calls Unexpected moments with family members calling in emergencies If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Learn more about FirstWatch - Web Episode topics – The importance of standardized questions and procedures in dispatching. Personal stories of challenging calls and their emotional impact. How First Watch software aids dispatch centers by automating tasks and analyzing call data. The significance of accreditation as a center of excellence in emergency dispatch. Strategies for maintaining professional boundaries and fostering trust within dispatch teams. If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored The importance of staying calm and compassionate in high-pressure situations is highlighted Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher She discusses distressing 911 calls and heartwarming moments of guiding parents through delivering babies Jenessa recounts performing CPR on a collapsed man during a 5k race If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 549 features Jonathan, TC CTO, with Johnston County, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The emotional toll of a significant 911 call that changed Jonathan's perspective The importance of supportive family and coworkers in dispatch work Navigating the transition between different dispatch roles The intensity and unpredictability of dispatch work The journey of personal growth and leaving a positive legacy in the field If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Child's tragic passing and creation of a memorial room Emotional toll of handling a call about a deceased 13-year-old Saving a 17-day-old baby who wasn't breathing Encountering a hysterical caller after a suicide attempt Dealing with the trauma of officers being shot at a domestic violence scene As always, if you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 547 features Cat, 911 Communications Supervisor at Riverside County Sheriff's Department, CA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Cat's unexpected journey into public safety began and her initial impressions of the dispatcher's role. The rigorous hiring process for 911 dispatchers and what it takes to become a certified training officer. The emotional ride of taking life-altering emergency calls and the coping mechanisms dispatchers use. Cat's harrowing experience with a suicidal caller and the profound impact it had on her. As always, if you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Lauren's path into public safety and overcoming initial setbacks. The intense training process and demands of a 911 dispatcher. Emotional and impactful experiences of life-saving calls. The importance of sharing stories and celebrating wins in a demanding job. As always, if you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Explore Jeff Hastings' journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squires. Learn about the emotional and psychological challenges faced by dispatchers, including Jeff's personal struggles and the critical incidents that impacted him. Hear about the transformative power of networking events and training programs in Texas that helped Jeff overcome personal fears and embrace professional speaking. Understand the importance of mental health support in dispatch roles, as discussed by Jeff and Ricardo, highlighting sessions that aid in processing traumatic experiences. As always, if you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 544 features Stephanie, a 911 Professional out of Georgia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Discover Stephanie's journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher. Learn about the challenges and emotional toll of handling emergency calls, including a life-saving moment during a CPR call. Explore the evolution of emergency dispatch technology from flip cards to electronic tablets, and the skills required to succeed in this high-stress environment. Hear about the unique "dispatch ear" and how dispatchers manage the intense multitasking of listening, typing, and processing critical information. Discussion on the importance of support and coping mechanisms within the dispatch center to handle the psychological stress of the job. As always, if you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 543 features Lea Harms, 911 Professional, Industry Partner, and Author of "Lives on the Line." Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Now and then there is a snag and that's life. This is also true when self-publishing or even through a publishing house. Snags happen, but no worries, you can sign up to find out more about Lives on the Line and its availability as soon as it is ready. Head over to Lea's website for more information on her book, "Lives on the Line." Lives on the Line | Website Episode topics – Lea's 911 story Discover how Lea's leap into dispatching led to a transformative career and inspired her book, "Lives on the Line". Learn about the intense training and personal growth experienced by 911 dispatchers, including Lea's own story of validation during a harrowing school shooting incident. Explore the emotional journey and therapeutic nature of writing as Lea talks about her emotional process in penning her experiences. Understand the impact and personal transformations faced by those in the 911 profession through Lea's perspective. As always, if you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 542 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is the last installment in this series out of Johnston County 911. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Answering 911 Calls: The Emotional Rollercoaster of a Dispatcher's Job The Power of Self-Care: Personal Story and Professional Insight The Importance of Recognition for 911 Professionals: Celebrating their Essential Role and more As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Ep 541 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is a continuation of this series out of Johnston County 911. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Technology Boosts Safety: Tracking Callers for Better Help The Importance of Compassion in Customer Service: How Being Human Can Lead to Success The Importance of Leadership and Support in Building a Successful Community and more As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Kristen's 911 story HR with Lorenda Lynda's 911 story and more As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Kris's 911 story The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them. Training complexities in 911 dispatch and the personal growth that comes from facing such stress-inducing experiences. Relatable anecdotes from Kris's early days of taking calls, including mishaps and the unique multitasking demands of the job. Kris and Ricardo's perspectives on the importance of supportive training and the process of becoming competent and confident dispatchers. The impactful stories of struggles and career transitions, highlighting the deep emotional bonds formed in the dispatch community and the continuous endeavor to give back and support the profession. As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Katie's 911 story How a background in special education equipped her to handle intense emergency calls involving children with autism Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation Gain an understanding of the intense training new dispatchers undergo, and how real-life experiences shape their ability to manage emergency situations Explore the misconceptions about the dispatch profession and the critical 24/7 commitment it requires, including emotional challenges and the need for quick, accurate information Hear Katie's advice for anyone considering a career in dispatch and why recognizing dispatchers as integral parts of the first responder system is essential As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Brad's 911 story How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the industry Tackling the cultural shift in emergency dispatch centers towards a supportive environment and the critical role of mentorship The life-altering experiences of a dispatcher, highlighting the significance of dedication and the deep impact of emergency calls Brad's insights into the future of dispatching with new technologies, simplifying processes, and overcoming fears to innovate and save lives As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho. Episode topics – Katherine's 911 story Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child The challenges and importance of adequate mental health support and coping strategies for 911 dispatch professionals Insights into the rigorous training process for dispatchers and the continuous learning curve in high-stress situations How personal experiences and the nature of the job influence parenting and daily life perspectives A discussion on the professional and personal victories that come with being on the front lines of emergency response As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Ep 535 features Ashley, 911 Professional with Rockland PD & Fire, and Greg, 911 Professional with CAL Fire, both out of California. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Ashley's 911 story Greg's 911 story Trusting your instincts Connecting communities How TikTok brought us together As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 534 features Deb, a Psychiatric Clinician, 911 dispatcher, and EMT. Episode topics – Deb recounts her journey in dispatch, including her ability to thrive with ADHD and the contrast in training environments across different agencies. The episode delves into the common misconceptions about dispatch work, the diverse nature of calls handled, and the importance of transparency and accountability in public safety. Learn about the emotional and family impacts of shift work in dispatch, Deb's transition to becoming a clinician, and how her dispatch experience enhances her therapy practice. Ricardo and Deb discuss the significance of recognizing individual strengths in a dispatch setting and the challenges of communication and morale within public safety centers. The conversation also covers the serious topic of addressing suicidal thoughts within the profession and the value of seeking appropriate therapeutic support. As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 533 features Ashley, your friendly neighborhood dispatcher from Elkhart City in Indiana. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Discover what lies beyond the emergency communications center - dispatchers' diverse responsibilities and the importance of self-care routines. Learn how dispatchers like Ashley cope with the immense stress and emotional toll of the job, and why seeking help is a sign of strength. Explore the misconceptions the public has about dispatchers compared to their often dramatized Hollywood counterparts. Gain valuable insights as Ashley shares her personal journey and pivotal moments from her 10 years in emergency dispatch. Hear about the impact of technology on emergency response operations and the significance of including dispatchers in tech-related decisions. As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 532 features Kelley Cunningham, the Eaton County Central Dispatch Director, as she shares insights on workplace culture, public safety, and the importance of dispatchers in emergency response. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Her journey into public safety and the unexpected path that led her to dispatching. The importance of workplace culture and strategies to cultivate a positive environment. How the dispatch center prepares and trains to handle emergencies and prioritize mental wellness. The significance of public education and humanizing the voice within the 911 dispatch center. Reflecting on her career and the gratitude she holds for the experiences that have shaped her leadership. As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Rich's 9-1-1 story Dynamic transformation of emergency dispatch technology Integrating military police background into dispatch Intense mental health challenges that dispatchers face And more As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 530 features Libby, Dispatch Supervisor with Eaton County Central Dispatch, MI. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Libby's 9-1-1 story The Challenges and Memories of a Dispatcher in a Public Safety Family The Hardest Decision Ever Working with Your Parents And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 529 features Sondra Wesley, ECC Education Manager with Prepared. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Sondra's 9-1-1 story Unforgettable rescues Life lessons for dispatchers Revolutionizing dispatch centers And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 528 features Reese, 9-1-1 Communications Officer, Defiance County Sheriff's Office, OH. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Reese's 9-1-1 story The importance of knowing your location Heartbreaking 9-1-1 calls Calls that are meant for us And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 527 features Hannah, CTO w/Jacksonville Sheriff's Officer, FL. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Hannah's 9-1-1 story Heartbreaking police chase tragedy Life-saving moments Emotional turmoil and Covid And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 526 features Rhianna, Training Supervisor, and Peer Support Lead with Salt Lake Valley Communications Center. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Rhianna's 9-1-1 story Overcoming insecurities in training Life-changing career shift Passionate journey of teaching And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 525 features Open Mic stories from the Imagine Listening session at the 2023 Arkansas APCO/NENA Conference. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 524 features #IAM911 stories from the Imagine Listening session at the 2023 Arkansas APCO/NENA Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 523 features a special Christmas Open Mic LIVE episode with Ricardo and Dawn Shumway. Purchase your copy of Imagine Listening on Amazon Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – 50 Shades of Chicken Christmas in Dispatch Creepy Christmas break-in 12 Days of Christmas: Dispatch Edition And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 522 features a book reading of Imagine Listening - Your worst day is our everyday by its Author, Ricardo Martinez II. Purchase your copy of Imagine Listening on Amazon Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Burnout/struggle in dispatch Birth of the #IAM911 Movement Imagine Listening Book reading Behind the scenes and more And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 521 features Desiree, CTO, and Telecommunicator III out of Bentonville PD, Arkansas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Desiree's 9-1-1 story Life changing moments First day of training Life Lessons And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 520 features Jeremie Meyer, RPL, Public Safety Communications Leader. Episode topics – Jeremie's 9-1-1 story Life lessons from a public safety career ADHD and Work The importance of recognition And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 519 features Open Mic stories from the Imagine Listening session at the 2023 Oklahoma Public Safety Conference. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 518 features #IAM911 stories from the Imagine Listening session at the 2023 Oklahoma Public Safety Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 517 features spooky and creepy stories that were submitted for the Halloween episode of Open Mic Live. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Spooky public safety stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 516 features Open Mic stories from the Imagine Listening session at the 2023 Indiana 911 Professionals Conference. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 515 features #IAM911 stories from the Imagine Listening session at the 2023 Indiana 911 Professionals Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 514 features Josephine Rios, Communications Operator 3 out of an agency in South Florida, and Founder of Latinas of 911. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Make sure to check out our guest below! Latinas of 911 - Facebook | Instagram | LinkedIn | Web Episode topics – Josephine's 9-1-1 story Overwhelming beginnings A rollercoaster of change "It's intimidating to go in there" And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 513 features Open Mic stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 512 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 511 features Open Mic stories from the 2023 Ohio Mini Conference Imagine Listening session. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 510 features #IAM911 stories from the 2023 Ohio Mini Conference Imagine Listening session. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 509 features Jennifer, Master Telecommunicator with Polk County Sheriff's Office, FL. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Jennifer's 9-1-1 story The importance of mental health in 9-1-1 The power of friendships Life-saving connection And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 508 is a special Open Mic Live broadcast episode where we celebrate national #IAM911 day; the 7th anniversary of the birth of the #IAM911 Movement. Episode topics – How the #IAM911 Movement started A Stranger Things trigger Imagine Listening And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 507 features Megan, Senior Telecommunicator, Havelock PD out of North Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Megan's 9-1-1 story Surviving Hurricane Florence The Power of Talking Letting Go: An Alligator Lasso And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 506 features Nicole Ford. This episode is a reissue of episode 305 and was recorded live from the 2020 NENA SBP Conference in Austin, Texas. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Nicole's 9-1-1 story The Boston Marathon Bombing The call that broke Nicole As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 505 features Dr. Angela Johnson, 911 dispatch supervisor and Licensed Professional Counselor. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Contact Dr. Angela Johnson for more on her study at [email protected] Episode topics – Angela's public safety recap The love and struggles of dispatchers The damaging side of vivid imagery The emotional toll of traumatic calls And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].