The Pawcast - The Business Side of the Pet Industries

In today’s episode, Dr. Molly & Todd dive into what it really takes to lead through uncertainty without burning out. You’ll discover how to adapt without losing direction, communicate under pressure, and make smart, flexible decisions that keep your business grounded—no matter what challenges come your way. Get ready to regain your balance, refocus your mindset, and lead with clarity in the moments that matter most.

In this episode of The Pawcast with Dr. Molly & Todd Rowland, we dive into the growing wave of negativity on social media and the importance of staying grounded as you seek advice, feedback, and education in the pet industry.As we move into 2026, it’s time to take a step back and really evaluate who you’re learning from, what you’re applying, and why it aligns—or doesn’t—with your business goals. Dr. Molly and Todd share real-world insights on how to:Filter out online negativity and focus on constructive feedback.Choose educators and mentors that truly fit the direction you want to grow.Remain open to change and new ideas so your business can thrive, not just survive.Whether you’re just starting out or planning your next expansion, this episode will challenge you to think critically about where your education is coming from and how to surround yourself with the right voices to take your business to the next level.

In this candid episode, Dr. Molly and Todd Rowland share a real-life example of how a missed opportunity during the interview process cost them a great potential hire—and how it all came down to the employer's preparation, not the candidate’s performance.From showing up late, overbooking, and not delivering the "Molly’s Experience" during the interview, they reflect on how even one disorganized interaction can send the wrong message and lose a top-tier candidate.You’ll hear:Why being unprepared for interviews speaks volumes to potential hiresHow to make sure your interview process reflects the culture you want to promoteThe importance of asking open-ended questions—and actually listening to the answersHow to structure onboarding so new team members feel valued, aligned, and set up to succeedCommon missteps that make your business seem like somewhere no one wants to workWhether you're hiring your first employee or building a full team, this episode offers real-world insight into how to attract, connect with, and retain the right people by showing up as the kind of leader they'd want to work for.

In this episode, Dr. Molly and Todd dive into the hot topic of 50% commission in the grooming industry. They explore how to navigate conversations with both current and potential team members around commission rates, and offer strategies for illustrating actual take-home pay in context.Key points include:Why 50% commission isn’t always sustainable for a growing businessHow to offer fair compensation while maintaining profitabilityThe importance of communicating total benefits beyond base payReal-world examples of balanced pricing structuresWhy profitability matters—not just for owners, but for team longevity, equipment quality, and the pets in your careIf your business can’t sustain itself, it can’t serve anyone—not you, your clients, your team, or the animals that rely on you. Tune in for practical insights and honest discussion about building a strong, sustainable grooming business.

Welcome to Season 3 of The Pawcast with Dr. Molly & Todd Rowland! In this episode we’re highlighting the power & importance of metrics and data-driven decision-making in the pet care industry. No matter what pet industry space you are in, understanding your numbers is key to growth, efficiency, and customer satisfaction! [email protected]

In this episode Dr. Molly & Todd talk with industry pet-preneur Jamie Buccheri. We discuss expanding your pet care business, outside hustles, secondary income streams, pay scales, building your business to sell and much more!

We've all seen and heard, or maybe experienced, the horror stories of products go wrong! In this episode Dr. Molly & Todd talk with Aga of Botaniqa on the proper process for mixing shampoos vs. conditioners and the important role moisture and good coat care. Whether you are looking to create the perfect client pet trim, compete in grooming competitions or even participate in international dog shows, the products and how we use them matter. Good products + correct usage = Better Finished Products! Understanding what products to use and how to use them helps protect the coat and wear and tear on the groomer's body!IG @lifeofagaIG @botaniqahttps://www.facebook.com/[email protected]://www.facebook.com/ThePawcast411/

In this episode Dr. Molly & Todd talk to 501(c)3 Diamond in the Ruff founder Sharita on the charity's mission, purpose and the WHY behind what her and the team does with this traveling organization. Make sure to follow the organization's page (Diamond In The Ruff Tour) for more details, fundraising events and to contact if you are interested in hosting them in your area! https://www.facebook.com/profile.php?id=100086693538742

In this episode Dr. Molly & Todd speak with Amy Hillis, co-founder and executive director of Social Pet and current Chair of PACCC (Professional Animal Care Certification Council). Amy and her husband bill co-founded and organically grew Social Pet into a thriving 3-location pet boarding, daycare & grooming destination serving hundreds of pets at a time in the Charlotte, NC area. We discuss the history of Social Pet, growing organically, success tips on limiting turnover and the positive benefits they found from creating core values and mission statements for their facilities. We also discuss the lack of required certifications in the pet care space, the importance of standards and PACC, working with your spouse and more!!

In this episode Dr. Molly & Todd talk with PetStore Direcect co-founder Elena Volnova to discuss the company's history, philosophy, and their affiliate program for groomers. Elena emphasized the importance of educating customers about product use and the role of affiliate pages in promoting specific products. Lastly, she shared the company's plans for international expansion, the development of a new warehouse, and the expansion of their online presence, inviting groomers at all levels to become affiliates and have a platform to educate clients (and earn some extra $)!(20+) Facebook Pet Store Direct(20+) Facebook The PawCast

In this episode Dr. Molly & Todd speak with Cosmos Bathing System owner Staci Allen and brand ambassador Denise Heroux (The Ambitious Groomer) about the benefits, services provided, affordability of the system, and what shows you can find more information and a demo at! Cosmos systems have market longevity and can reduce wasted products while providing an easy product dilution ratio for groomers! Additionally, the system helps mobile groomers limit water usage (which we know is a major concern)! Find Staci and Cosmos Bathing Systems at an expo near you or contact for more information! https://www.facebook.com/[email protected]://www.facebook.com/ThePawcast411/

In this episode Dr. Molly & Todd talk with MoeGo about exciting new software features. Dr. Molly & Todd talk about their favorite features, money producing messaging, time saving tips, and more! A must listen to episode for busy pet professionals!

In this episode Dr. Molly & Todd recap Intergroom and talk about the benefits of all different types of education, from trade shows to products and promotion to clients. This episode highlights some of the spotlights to be covered on the show the next several episodes and talks about The Pawcast's upcoming educational opportunities! [email protected](1) Facebook www.thepawcast.pet615-995-8171

In this episode Dr. Molly & Todd speak with industry professionals Patsy Tallant and Scott Woods, co-founders of The Grooming Loop. We discuss the history of The Million Dollar Mobile, The Grooming Loop, why correct insurance is important, the pros/cons of different types of mobile units and being prepared, why groomers shouldn't just jump into mobile, the WagnTails Clean Power System, and more! Click the links below for more information.(6) Facebook The Pawcast(6) The Grooming Loop LLC | Facebook

In this episode Dr. Molly & Todd go over a lot of factors to consider when starting or expanding a mobile grooming business. They recommend shadowing and riding along with other mobile groomers, preparing for the unknown, and creating a network that can help your business along.

In this episode Dr. Molly & Todd speak with First Financial Bank's Managing Director Schwanda Flowers. Schwanda works first-hand with pet care industry professionals to navigate the misunderstood markets for growing, selling, and expanding their pet care businesses that many typical lenders are just unfamiliar with. Schwanda talks with us about typical loan requirements, what you need to prepare for a good chance of being approved, and what the numbers need to look like for a business wanting to sell, how the SBA guarantees the amounts, and how FFB is different, Schwanda will stay on your account from application throughout the duration, no selling to other companies!(20+) FacebookTHE PAWCAST: THE BUSINESS SIDE OF THE PET INDUSTRIES – Podcast, Business Consultations, Education, and Networking!Schwanda Flowers/ [email protected] / 501-6732-5040

In this episode Dr. Molly & Todd introduce the topic Financial February. They discuss different metrics to look at and consider and why understanding your financial numbers is essential for success, sustainability, and growth.

In this episode Dr. Molly & Todd talk about why annual price adjustments are needed, how to track your own market research on new pricing, and how to have the hard conversations with clients. Grooming is not a haggle operation and you shouldn't feel guilty for adjusting your prices. Listen to real life conversations and examples with their clients and how the feedback was received. If this is an area you struggle with, don't forget we do coaching and can help you complete the best models and responses for your business!(3) FacebookTHE PAWCAST: THE BUSINESS SIDE OF THE PET INDUSTRIES – Podcast, Business Consultations, Education, and Networking!

In this episode Dr. Molly & Todd talk with Quinci Cole- The Social Groomer- about the important role social media plays in your business and your brand. Quinci offers tips and advice on scheduling posts, client engagement, and talks about the upcoming Teton Grooming Expo moving to Salt Lake City this year! (2) Facebook The Social GroomerLaunching Soon! | Teton Grooming Expo (thetetongroomingexpo.com)(2) Facebook The PawcastTHE PAWCAST: THE BUSINESS SIDE OF THE PET INDUSTRIES – Podcast, Business Consultations, Education, and Networking!

In this episode Dr. Molly and Todd talk with Tina Davis, one of the founders of the Rocky Mountain Groom Expo (RMGX), on starting the expo, what groomers can look forward to at the expo in 2024, and upcoming show information! With a focus on education, some great contest options, and a vendor area, this is a great show you don't want to miss!

In this episode Dr. Molly & Todd go over what to consider when you think you are ready to hire. Whether it's your first team member or you have an entire team, there's something here to consider for the groomer looking to expand at any level!

In this episode Dr. Molly & Todd highlight some of the reasons groomers decide to go out on their own, and what you should consider before making this decision. Starting and running a successful business is a big undertaking and this episode will help prepare you to get started with the information, planning, and goal setting processes!

In this episode Dr. Molly & Todd go over the basic structure of setting price increases, why you need them, and how to break the news to customers. Set your budgets and your boundaries around pricing, and do your adjustments from there! Make sure to reach out to us with any questions, coaching inquiries, or topics you'd like to hear more on during 2024! (*Excuse our mid-episode blooper!) [email protected] (11) Facebook

In this episode Dr. Molly & Todd talk with Elli Bultemeier, co-owner of Smoochie Pooch (11 salons + 4 mobile) and Retro Stylist Wear, on the power of working on your business, not just solely in your business. Topics include looking at your business from an outside perspective, creating a positive culture, planning for the future and more!

In this episode Dr. Molly & Todd talk about all the reasons to be thankful. We have an amazing team and network of people that we can count on and that help us be successful. Thank you to everyone who supports and believes in us and our brand!

In this episode Dr. Molly & Todd discuss the Employee Turnover Model (ETM). The ETM is a 2-part model that lists the 4 core negative themes found from Dr. Molly's doctoral dissertation on employee turnover in the pet grooming industry that contributed to low job satisfaction, low quality of working life (QWL), burnout, and turnover and the 4 core positive themes that promote a positive working environment, high job satisfaction and quality of working life, and promotes retention. Dr. Molly received her Doctorate in Management in Organizational Leadership with the successful completion and defense of her dissertation on Female Employee Turnover in the Private Pet Grooming Industry, a 2-year study that included in-depth interviews of experiences from groomers at all levels, employees, managers, and owners. Be sure to subscribe to get all of our episodes as they release!

In this episode Dr. Molly talks with Mary Oquendo about grooming and business backgrounds, getting started in corporate, the importance of networking and education, positivity, setting boundaries and more. Be sure to subscribe and follow for all the latest episodes!THE PAWCAST: THE BUSINESS SIDE OF THE PET INDUSTRIES – Podcast, Business Consultations, Education, and Networking!

In this episode, Dr. Molly & Todd talk with Ethan about a few common (and not-so-common) horror stories he's experienced in the grooming salon, both with a customer dog and his own. Next, Todd and Molly share the horrors of texting mishaps, grooming accidents, and overly aggressive clients. Make sure to Subscribe to catch the latest episodes!

In this episode Dr. Molly & Todd discuss the importance of networking locally and afar. It's not only important to network within the industry, but with those that can help support and promote our industry. Of course there's some personal experiences in here as well! Please make sure to subscribe to the podcast for the latest episodes! We would love to hear your ideas at [email protected]

In this episode Dr. Molly and Todd do their official sign-out from U.S. Pet Pro Classic. Make sure to check out our 2-part Howl-o-Ween special with guest co-hosts to describe horror stories from the grooming table! Follow & subscribe to our podcast to keep up with the latest [email protected] Links – THE PAWCAST: THE BUSINESS SIDE OF THE PET INDUSTRIES

In this episode Dr. Molly & Todd talk with Hanvey Engineering & Design founder Curtis Hanvey. Curtis discusses the origin of Hanvey, the top things potential mobile groomers should consider before making a big initial investment, the significance of continuing education, and the importance of network and cohesion within the industry.

In this episode Dr. Molly & Todd talk with co-owners Emily & Chris Elias of Ruff Life mobile grooming. Emily & Chris own & manage a mobile fleet operating in 2 states, consisting of 13 vans, 18 employees, and growing! As a team, they point discuss the importance of quality on-boarding, efficient scheduling, and employee satisfaction. Find them teaching at Pet Pro Classic and make sure to follow their FB Page How To Succeed in (Mobile) Grooming. Subscribe & Follow The PawCast to keep up with the latest episodes! (5) How to Succeed in (Mobile) Grooming | Facebook

In this episode Dr. Molly & Todd talk with Blake Hernandez on how he got into grooming, the role he plays in the education space, as well as the importance and accessibility of quality education. Additional topics include details on Barkleigh's Pet Pro Cruise, bragging on beginners, where you can find Blake coming up, and a little on balancing life! Make sure to subscribe and follow The Pawcast: The Business Side of the Pet Industries to keep up with current content!Blake Hernandez: FacebookThe Pawcast: Facebook

In this episode Dr. Molly & Todd discuss the awesome experience that is Groom Expo, what to plan for if you've never been, and recaps some of the great education offered! They also talked about the top-level education provided at U.S. Pet Pro Classic in TX 10/6-10/9 and what classes they will be presenting. Make sure to subscribe to The Pawcast podcast and follow us on social media for exciting updates coming soon!

In this episode Dr. Molly & Todd talk with finance specialist Michael Shultz from River Rock Financial Services on another financing avenue available for groomers. River Rock Financial has a long-standing relationship with banks all over the U.S. and excels in special-equipment financing, such as mobile grooming vans. As many mobile groomers (new and established) have seen, financing this highly specialized and specific equipment can be a challenge! Contact Michael today to see what offers River Rock Financial can get for you! *We are not affiliated or sponsored by River Rock Financial, we just believe they can be a great resource for individuals wanting to start or expand their mobile grooming business. River Rock Financial Services, Inc.Michael ShultzCell: 407-967-1130Email: [email protected]

In this episode, Dr. Molly & Todd speak with Wagn'Tails CEO Dennis Gentz on the start-up and history of Wagn'Tails, the constant innovation and support they provide to customers, and what is new and next for mobile groomers!

In this episode Dr. Molly & Todd speak with CPR + First Aid + Wellness industry leader Malinda Malone. Malinda founded The Frontline Coalition in 2021 but has been instructing this important topic since 2009. The Frontline Coalition offers hands-on, in-person, scenario-based training to prepare pet professionals (and pet parents) on how to handle pet emergencies from minor accidents to taking life-saving measures!The Frontline Coalition – Know what to do in an emergencyFacebook

In this episode, Dr. Molly & Todd speak with industry leader Denise Heroux (The Ambitious Groomer) about her background in grooming, how she became a business owner, and some of the content of her educational courses. Denise is a wealth of information regarding employee onboarding, retention, adaptation within the industry, and the importance of policies and procedures. She can best be reached through her Ambitious Groomer FB page. Facebook

In this episode Dr. Molly & Todd talk with Cheer & James from the MoeGo Client Success team to discuss the background, development and innovative strategies being used to constantly evolve their software program. The conversation highlights favorite features, time (and money) saving applications, and what's new and in the works for MoeGo. **The Pawcast is in no way sponsored by MoeGo-we just feel strongly about the benefits of their platform.

In this episode, Dr. Molly & Todd speak with grooming industry leader Samantha Palya about the benefits of enrichment practices for stylists, owners, and the pets in our care! Samantha shares tips, suggestions, and stories from her 23+ years as a grooming business owner. Check her out at upcoming Barkleigh groom shows, her YouTube channel, and FB pages.FacebookThe Enrichment Stylist - [email protected]

In this episode Dr. Molly & Todd recap their recent trip to the inaugural Rocky Mountain Groom Expo in Colorado Springs, CO.Reach the Pawcast at 615-545-4859

In this episode Dr. Molly & Todd discuss the positive environment and education at PetQuest along with rants regarding feedback from other attendees. Issues addressed include not being able to charge your worth, afford a software, address employee feedback, and more.

In this episode Dr. Molly and Todd talk with their longest team member, Ethan Parsons, live during night 1 of PetQuest! Ethan talks about his sponsorship with Precision Sharp, why he made the switch from corporate to private, competition grooming, the support for the LGBTQ+ community, and much more!

This episode highlights some upcoming industry expos as well as touches on the educational courses Dr. Molly will be presenting at Rocky Mountain Pet Expo and the U.S. Pet Pro Classic. This episode also highlights team member and industry spotlight interviews to come and introduces The Pawcast Facebook groups now available to share and network.

Dr. Molly and Todd address groomer concerns and questions about agreement forms and pet releases, why they are important, and how to work them into your business model.

In this episode Dr. Molly & Todd go over a few personal and submitted rants in the pet grooming industry involving unsolicited advice, customer unrealistic expectations, and pricing negotiating (or not!) The episode concludes with a rave about continuing education and the mention of the Rocky Mountain Groom Expo in Colorado Springs, CO July 7-9, 2023.

In this episode Dr. Molly goes over the importance of customer communication and constructive feedback.

In this episode Dr. Molly & Todd go over the importance of preventative maintenance for body, mind, and equipment. The episode goes over must-haves to stay ahead of potential career-ending issues and prevent burnout.

This episode goes over how to address boundary issues with other team members and leadership, and why they are important.

This episode goes over why it is important to set boundaries with customers, procedures, and policies. Work/life balance and respect are essential parts of a positive quality of working life! Follow us on IG @ the_pawcast_411Follow Ethan on IG @ e_mandietrich_groomer