The Modern Hotelier

In the inaugural 2025 episode of The Modern Hotelier, the hosts introduce exciting changes and new initiatives, including the launch of Modern Hotelier Media. This new venture will encompass video production, event marketing, social media management, and more. A new episode format called 'The Hotel Experience' will offer behind-the-scenes looks at innovative hotels, starting with Hotel Contessa in San Antonio.Furthermore, they plan to increase the frequency of episodes to twice a week, release a monthly newsletter, and offer exclusive merchandise drops.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:For full show notes head to: https://themodernhotelier.com/episode/127Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, the team reflects on an exceptional year for the Modern Hotelier podcast, which gained recognition as a top hospitality podcast and more than doubled its follower base across LinkedIn, YouTube, and Instagram.The hosts reminisce about attending key industry events like HITEC, ILC in Sausalito, and the Hospitality Show, sharing their favorite moments and interviews. They also discuss the biggest lessons learned over the year and express gratitude to their guests, sponsors, and followers, teasing exciting announcements for 2025.Happy Holidays and Merry Christmas from the Modern Hotelier team!Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:For full show notes head to: https://themodernhotelier.com/episode/126Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Welcome to The Modern Hotelier, where hospitality meets innovation!In this episode, Steve Carran and David Millili sit down with Alissa Partee, Chief People Officer at Restaurant Technologies. Alissa brings over 15 years of HR expertise, sharing her journey from small-town Minnesota to leading people-first initiatives at an award-winning company. Discover how flexibility, empowerment, and a passion for hospitality drive success in an ever-changing industry.Key Topics Covered:How Alissa’s upbringing and career shaped her passion for taking care of people?The impact of three- and four-day workweeks on employee satisfaction and customer service.The importance of seeking and acting on feedback from frontline employees.Breaking down and measuring key factors to build a strong company culture.How can the industry embrace flexibility and innovation to improve worker satisfaction?Tune in to this insightful conversation to learn how intentionality and adaptability create a thriving workplace culture!Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Alissa on LinkedIn: https://www.linkedin.com/in/alissapartee/Restaurant Technologies: https://www.rti-inc.com/For full show notes head to: https://themodernhotelier.com/episode/125Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How is technology transforming the guest experience in hospitality today? In today's episode, hosts David Millili and Steve Carran sit down with visionary entrepreneur and founder of Mews, Richard Valtr. Dive into an inspiring conversation about transforming the guest experience, leveraging technology, and reimagining what it means to create memorable stays in the modern era. From Richard’s early days in hospitality to the bold innovations propelling Mews into industry leadership, this episode is packed with insights for hoteliers and tech enthusiasts alike. Learn how Mews is reshaping hospitality with AI, loyalty systems, and space-time monetization, and hear Richard’s thoughts on balancing human-first service with groundbreaking tech. Plus, Richard shares personal anecdotes, his favorite historical lessons, and his ambitious vision for the industry's future.Key Topics:How Richard's upbringing in Prague and diverse educational background shaped his innovative perspective on hospitality. The importance of aligning innovation with a deep understanding of human needs in hospitality. The shift from heads-in-beds to a full 24-hour guest experience. How AI is revolutionizing guest interactions, operational efficiency, and hotel productivity. The importance of understanding guest journeys and preferences. Predictions for the integration of AI in guest services and operations. Tune in for an engaging mix of hospitality trends, actionable takeaways, and Richard's passion for redefining what hotels can achieve. Whether you're a hospitality pro or just curious about what’s next, this episode is one you won’t want to miss!Sponsor spot:This episode is sponsored by Mews: https://www.mews.com/enJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Richard on LinkedIn: https://www.linkedin.com/in/richard-valtr-79541410/Mews: https://www.mews.com/enFor full show notes head to: https://themodernhotelier.com/episode/124Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts David Mililli, Steve Carran, and guest host Jacqueline Nunley discuss key hospitality industry trends and events from November. They explore the growing popularity of dark tourism and skillcations expected by 2025, Spirit Airlines filing for bankruptcy, and record-setting Thanksgiving travel numbers.Additionally, they delve into the emerging trend of Travel Tuesday and the new Cleveland Browns hotel project, reflecting on how these developments shape the future of travel and hospitality.In this episode, you'll learn (key points/topics covered):Dark Tourism and SkillcationSpirit Airline files BankruptcyThanksgiving TravelTravel TuesdayCleveland Brown's Opening HotelJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Website: https://jtsnunley.com/Jacqueline on LinkedIn: https://www.linkedin.com/in/jacquelinesnunleyJacqueline's Bio: https://sha.cornell.edu/people/jacqueline-nunley/For full show notes head to: https://themodernhotelier.com/episode/123Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

What can a 440-year-old company teach us about sustainable innovation in the modern world? In this episode, hosts David Millili and Steve Carran sit down with Andrea Piana, CEO of Piana Technology, to explore the fascinating journey of a 440-year-old company at the forefront of sustainable innovation. Discover how Piana's groundbreaking Renovo Mattress is reshaping the hospitality industry with its 100% recyclable design and advanced sleep technology.Andrea shares insights on the legacy of his family’s Italian textile business, the cultural shift to the U.S., and his vision for a zero-waste future. From his journey as a two-time world kickboxing champion to leading sustainability efforts in bedding, Andrea provides a unique perspective on merging tradition with innovation.Key Topics:What inspired the development of the Renovo Mattress as an innovative and sustainable sleeping solution? How are circular economy principles applied in mattress manufacturing?Why are emerging technologies in sleep science and mattress design important for improving sleep quality? The environmental impact of traditional mattress production and disposal.Tune in for a deep dive into the role of circular design in combating ecological challenges and learn how the hospitality industry can lead the way in environmental responsibility—all while ensuring the ultimate guest experience.Sponsor spot:This episode is sponsored by Piana Technology: https://www.piana.tech/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/andrea-piana-9b617912/Piana Technology: https://www.piana.tech/For full show notes head to: https://themodernhotelier.com/episode/122Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In a world where traditional hotel experiences are becoming obsolete, how can the hospitality industry transform from merely providing a place to stay into a platform for genuine human connection and personal transformation? In this episode, Steve Carran speaks with Bashar Wali and Eric Jafari as they challenge the status quo of hotel innovation. Moving far beyond traditional wellness concepts, they explore how the next generation is redefining hospitality through community, belonging, and transformative experiences.Key Topics include:The death of conventional hotel modelsHow Gen Z and Millennials are reimagining wellness as a social, communal experienceWhy hotels must shift from transactional services to creating genuine human connectionsLessons from innovative retail concepts like Erewhon and GoopThe critical importance of making guests feel they truly belongDrawing from personal experiences and industry insights, Wali and Jafari argue that the future of hotels isn't about amenities, but about creating tribes, cultivating culture, and helping guests feel they matter in an increasingly disconnected world.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Bashar Wali on LinkedIn: https://www.linkedin.com/in/basharwali/Practice Hospitality: https://www.practicehospitality.com/Eric Jafari on LinkedIn: https://www.linkedin.com/in/ericjafari/?originalSubdomain=ukAENDRE Limited: https://www.aendregroup.com/For full show notes head to: https://themodernhotelier.com/episode/121Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, Steve and David speak with Brad Steward from Caravan Outpost and JC Curleigh, CEO of Pelican Products, as they share their insights on building momentum through impactful moments in their respective industries. Brad Steward discusses his transition from the action sports business to hospitality, highlighting the creation and unique selling points of Caravan Outpost. He emphasizes the importance of consumer marketing and creating genuine experiences. Following Brad, JC Curleigh elaborates on Pelican Products' mission to protect and equip for critical missions, unveiling exciting new products that will extend Pelican's reach. He provides advice on leadership and the importance of patience, asking the right questions, and not taking oneself too seriously.This engaging discussion offers valuable lessons for any aspiring entrepreneur or business leader.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:James 'JC' Curleigh on LinkedIn: https://www.linkedin.com/in/james-jc-curleigh-41698739/Pelican Products, Inc.: https://www.pelican.com/Bradley Steward on LinkedIn: https://www.linkedin.com/in/bradley-steward-7b829a23/Caravan Outpost: https://caravanoutpostojai.com/For full show notes head to: https://themodernhotelier.com/episode/120Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, David and Steve interview Jeff Kessinger, Vice President of Sales at Jonas Hospitality, who shares his journey from being a night auditor to becoming a 20-year veteran in hotel technology sales. Jeff dives into pressing industry challenges like labor shortages, technology overload, and fragmented systems, while exploring solutions to enhance guest experiences and loyalty. He sheds light on the future of direct bookings, the evolving expectations of travelers, and how an integrated tech stack can empower hoteliers to stay ahead.Key Topics Covered:The evolution of hotel technology and its impact on the hospitality industryHow to Overcome Challenges Such as Labor Shortages and Operational Inefficiencies?What are the pros and cons of using all-in-one tech solutions for hotel operations? The role of unified platforms in enhancing the guest journeySponsor spot: This episode is sponsored by Jonas Hospitality: https://jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jeff on LinkedIn: https://www.linkedin.com/in/jeffkessinger/Jonas Hospitality: https://jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/119Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

This episode features an engaging conversation with Katherine Grass, CEO of Optii. Discover how technology, AI, and data-driven solutions are revolutionizing hotel operations, improving efficiency, and enhancing the guest experience. Katherine discusses her journey into hospitality technology and how AI is transforming hotel operations, particularly through Optii's innovative approach to housekeeping and maintenance. She highlights the importance of user-friendly technology, the ongoing labor challenges, and the integration with other tech tools to enhance operational efficiency.Key Topics Covered:What is the role of AI and predictive technology in optimizing housekeeping and operational efficiency? How Optii differs from traditional task management tools?What are the labor challenges facing the hospitality industry?The importance of open APIs for seamless tech integration. Sponsor spot: This episode is sponsored by Optii: https://www.optiisolutions.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Katherine on LinkedIn:https://www.linkedin.com/in/katherinegrass/Optii: https://www.optiisolutions.com/For full show notes head to: https://themodernhotelier.com/episode/118Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts Steve Carran and David Millili sit down with Joonas Ahola, founder of Meeting Package. Having started his entrepreneurial journey at age 16 with an event agency, Ahola discusses how his frustration with the RFP process led him to create Meeting Package, a comprehensive CRS platform for groups, meetings, and events sales.He shares insights on the differences between European and US markets in hospitality tech adoption, current challenges facing hoteliers in managing group sales, and Meeting Package's ambitious plans to reach 50,000 properties by 2027. The conversation explores how the platform is leveraging AI and partnerships to revolutionize the fragmented world of hotel group bookings and events management. In this episode, you'll discover about:How Meeting Package serves as a centralized platform for managing group bookings, meetings, and events across all sales channels - from direct to indirect, online to offline What are the two major challenges hotels face today? What are the Future Innovations from Meeting Package? Sponsor spot: This episode is sponsored by Meeting Package: https://meetingpackage.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Joonas Ahola on LinkedIn: https://www.linkedin.com/in/joonasahola/?originalSubdomain=fiMeeting Package: https://meetingpackage.com/For full show notes head to: https://themodernhotelier.com/episode/117Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

This episode features Ryan Heideman, Vice President of Sales at React Mobile, as he joins hosts Steve Carran and David Millili to discuss the latest innovations in hotel safety technology. Ryan shares his journey into the hospitality tech space and provides an in-depth look at how React Mobile is leading the way in workplace safety for hotels. In this episode, you'll learn about:The evolution of React Mobile’s enterprise safety platform and its critical role in the hospitality industry.How their range of panic buttons, including Bluetooth, standalone cellular, and LoRa devices, ensures safety in all areas of a hotel.The importance of geolocation technology in providing precise room-level accuracy during emergencies.React Mobile’s collaboration with AHLA and their contributions to the Alert Device Buyer's Guide.Discover how React Mobile is helping hotels create safer environments for their teams and guests alike.Sponsor spot:This episode is sponsored by React Mobile: https://www.reactmobile.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ryan Heideman on LinkedIn: https://www.linkedin.com/in/ryanheideman/React Mobile: https://www.reactmobile.com/For full show notes head to: https://themodernhotelier.com/episode/116Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, host Steve Carran speaks with Pablo Revale, CEO of Zerf, and Rodrigo Perez Garofalo, CPO of Zerf, live from the floor of The Hospitality Show.Zerf is a tech company helping hotels recover lost revenue by securing more direct bookings through website optimization, testing, and data-driven solutions. Pablo and Rodrigo discuss their diverse backgrounds, the challenges hotels face with OTAs (Online Travel Agencies), and how Zerf is working to empower hotels to regain control over their sales and booking processes. Key Topics:How does Zerf help hotels increase direct bookings by reducing dependency on OTAs? What are the industry challenges?Why do hotels struggle to convert website visitors into direct bookings due to poor clarity, trust, and user experience? This episode provides valuable insights for hoteliers looking to improve their website's performance and capture more direct bookings.Sponsor spot:This episode is sponsored by Zerf: https://zerf.tech/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Pablo Revale on LinkedIn: https://www.linkedin.com/in/pablo-revale/Rodrigo on LinkedIn: https://www.linkedin.com/in/rperezgarofalo/Zerf: https://zerf.tech/For full show notes head to: https://themodernhotelier.com/episode/115Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts Steve Carran and David Millili sit down with Adam Smock from Impulsify, a retail technology company revolutionizing hotel grab-and-go markets. A former hotelier with over 20 years of experience, Smock discusses how Impulsify helps properties maximize their retail spaces through custom technology solutions, data analytics, and innovative design. Learn about their impressive success stories, including a Hilton property that saw ROI in just 13 days, and discover emerging trends in hotel retail, from self-service alcohol sales to AI-powered satellite coolers. Recently acquired by 365 Retail Market, Impulsify continues to evolve, offering solutions that help non-retailers succeed in the retail space while enhancing the guest experience.Key Topics: Where are grab-and-go markets most successful? What are the technology integration features of Impulsify? How Impulsify helps properties maximize their retail spaces through custom technology solutions?Sponsor spot:This episode is sponsored by Impulsify: https://www.impulsifyinc.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Adam on LinkedIn: https://www.linkedin.com/in/adammsmock/Impulsify: https://www.impulsifyinc.com/For full show notes head to: https://themodernhotelier.com/episode/114Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Join hosts Steve Carran and David Millili as they interview Josh Graham, Head of Market Development at Cloudbeds, on the trade show floor of The Hospitality Show in San Antonio.In this insightful episode, Graham discusses Cloudbeds' evolution from serving small properties to accommodating larger hotels, their innovative approach to integrations, and the game-changing launch of Cloudbeds Intelligence, their new AI platform. He also reveals exciting upcoming features including enterprise-grade business intelligence tools and a new housekeeping app.With 20 years of industry experience, Graham offers valuable perspectives on how Cloudbeds is redefining property management systems through innovation rather than acquisition. Key Topics: How did Josh Graham find his way to Cloudbeds after 20 years in hospitality? Why do they focus on innovation over acquisition? How does Cloudbeds approach AI differently from competitors? What options do customers have for custom integrations? Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Josh on LinkedIn: https://www.linkedin.com/in/grahamjosh/Cloudbeds: https://www.cloudbeds.com/For full show notes head to: https://themodernhotelier.com/episode/113Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Join hosts Steve Carran and David Millili on the trade show floor for an insightful conversation with Walt Sheffler, CEO of Avendra, a leading professional procurement services company in the hospitality industry.In this episode, Walt shares his journey from Penn State accounting major to hospitality industry leader, revealing how a shortage of accounting jobs led him to a career-defining role as a Marriott management trainee. With decades of experience under his belt, Walt discusses what makes the hospitality industry uniquely rewarding and explains why working with people in an upbeat environment continues to drive his passion.Key Discussion Points:The distinction between traditional procurement and hospitality procurementHow Avendra serves different hotel segments, from economy to ultra-luxuryThe company's unique "at property and above property" service modelCreative solutions to the industry's pressing labor shortage challengesSustainability initiatives and ESG measurement in hospitality procurementAvendra's international expansion plans and future growth strategiesLearn how Avendra's team of hospitality veterans brings insider knowledge to procurement services, understanding the day-to-day needs of everyone from executive chefs to front desk staff. Walt also shares valuable insights into how the company is tackling modern challenges, from implementing AI-driven sustainability tracking to helping hotels optimize their labor distribution through strategic supply chain management.Sponsor spot:This episode is sponsored by Avendra: https://www.avendra.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/walt-sheffler-aa14a1/Avendra International: https://www.avendra.com/For full show notes head to: https://themodernhotelier.com/episode/112Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts Steve Carran and David Millili speak with Theresa Ellsworth from Sertifi at the Hospitality Show.Theresa, a hospitality technology veteran, discusses the growing challenge of credit card fraud and chargebacks in the hotel industry. She shares valuable insights on preventing criminal fraud, handling friendly fraud, and implementing digital authorization solutions.In this episode, you'll learn about:What are the essential fraud prevention tools?The importance of 3D Secure technology.How can hotels reduce credit card processing fees and streamline their payment processes using e-commerce merchant IDs? The practical tips for hoteliers to protect their revenue.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/theresaellsworth/Sertifi: https://corp.sertifi.com/For full show notes head to: https://themodernhotelier.com/episode/111Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Tate Hackert, founder and president of ZayZoon, to discuss earned wage access and financial empowerment in the hospitality industry. Hackert shares his entrepreneurial journey from small-town beginnings to revolutionizing employee pay access, along with insights on business growth and workplace benefits.Key Topics:How did ZayZoon transform from a manual loan service into a comprehensive fintech platform? What new features are planned in ZayZoon's rewards and recognition tools? How can earned wage access benefit both employees and employers in the hospitality industry? How does ZayZoon's integration with payroll providers work?Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/tate-hackert/ZayZoon: https://www.zayzoon.com/For full show notes head to: https://themodernhotelier.com/episode/110Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How is Springboard addressing the housing affordability crisis for hospitality workers in expensive markets?Join hosts David Millili and Steve Carran as they sit down with Benjamin Rafter, President and CEO of Springboard Hospitality, for an insightful discussion about the intersection of technology and hospitality. With a unique background spanning from tech startups to hotel management, Rafter shares his journey from selling a company to Amazon to leading a portfolio of 47 independent hotels across 14 states. Learn about his innovative approach to hospitality, including why he puts his personal cell phone number in every hotel room, his strategies for tackling staffing challenges in high-cost markets, and his candid thoughts on technology adoption in the hotel industry. Key Topics: How did a tech executive end up running a hotel company? What makes an ideal property for Springboard's portfolio? Which hotel technologies are actually delivering value? Why is technology adoption so slow in hospitality? Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ben Rafter on LinkedIn: https://www.linkedin.com/in/ben-rafter-623a702/Springboard Hospitality: https://www.springboardhospitality.com/For full show notes head to: https://themodernhotelier.com/episode/109Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear from Brigette Harenda the President of B&Co., Romal Jayswal, Co-founder & CEO at StayNow, Jacqueline Nunley, Travel and Hospitality Advisor at Salesforce, and Ryan Foat, Dream Facilitator at THREE SIXTY.Key Topics: How is Milwaukee's hospitality scene evolving beyond being "Chicago's shadow"? Why are some hoteliers hesitant to embrace new technology? How can hotels maintain service quality while adopting new technology? What will define luxury hospitality in 2025? The Modern Hotelier is the official podcast of the Independent Lodging CongressJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Brigette Harenda on LinkedIn: https://www.linkedin.com/in/brigetteharenda/B&Co.: https://bcobranding.com/Romal Jayswal on LinkedIn: https://www.linkedin.com/in/rj411/StayNow: https://staynow.com/https://timesofstartups-com.cdn.ampproject.org/c/s/timesofstartups.com/funding/staynow-secures-2-2m-in-funding-to-empower-independent-hotel-owners/amp/Jacqueline Nunley on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/Salesforce: https://www.salesforce.com/Ryan Foat on LinkedIn: https://www.linkedin.com/in/ryanfoat/THREE SIXTY: https://threesixtymke.com/For full show notes head to: https://themodernhotelier.com/episode/108Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts David and Steve speak with Judy Chen from Hyatt Hotels Corporation, who shares her expertise on topics ranging from disaster response in the hotel industry to labor retention strategies and major sporting events' impact on hospitality markets. Key Topics:The hospitality industry's response to Hurricane Milton, highlighting how smaller hotel groups offered discounted rates to those in needChef Jose Andres' new venture into the hotel business with Hotel Bazaar in Washington DC's GeorgetownThe latest rankings of top business destinations worldwideAAA's new five-diamond hotel awards featuring properties in San Francisco, Miami Beach, and ChicagoKey insights from the Lodging Conference in Phoenix about employee retention in the hotel industryAtlanta's selection as the 2028 Super Bowl host city and its implications for the hospitality sectorThe show brings together industry experts for engaging discussions about current trends, challenges, and opportunities in the hospitality world, offering both analysis and personal insights from those working in the field.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Hurricane Milton- Hotels offering discounted ratesJose Andres is launching a luxury hotel brandTop Business DestinationsAAA Awards Five Diamond Status To Chicago, Miami and San Francisco HotelsRetaining HoteliersSuper Bowl is coming back to Atlanta in 2028For full show notes head to: https://themodernhotelier.com/episode/107Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil

What valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence? On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 Olympics, Murry shares her fascinating journey in hospitality. Now a sought-after consultant for independent and boutique hotels, she discusses the emerging 'Resortcore' trend, the importance of authentic guest experiences, and how independent hotels can leverage technology and storytelling to stay competitive. Murry also offers valuable insights on community engagement, social media strategy, and her predictions for the future of independent hospitality in 2025. Whether you're a hotelier or industry professional, this episode delivers practical tips for elevating your property's guest experience and brand presence.Key Topics: What exactly is Hospitality Concierge and what services do you provide? How should hotels leverage their website and video content? What is "Resortcore" and how can independent hotels embrace it? Will truly independent hotels continue to exist as larger brands acquire them? How important is dropping "old school" thinking in modern hospitality? Sponsor spot:This episode is sponsored by Mandy Murry & Hospitality Concierge: https://mandymurry.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mandy Murry: https://www.linkedin.com/in/allmandy/Hospitality Concierge: https://mandymurry.com/For full show notes head to: https://themodernhotelier.com/episode/106Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil

In today's episode, hosts David Millili and Steve Carran sit down with Eric Lutz, CEO of Olive. A California native who started his career as an overnight front desk agent, Lutz shares his journey from hospitality operations to founding a hotel technology company. The conversation explores how Olive's personalization platform is helping hotels improve their digital presence and direct booking experience, while discussing broader industry trends including AI adoption, labor challenges, and the future of independent hotels. Lutz offers valuable insights on balancing operational efficiency with guest experience and shares his vision for hospitality technology in 2025. The discussion culminates with his passionate take on why hospitality remains an exciting and growing industry, despite current challenges.Key Topics: How has Olive improved hotels' direct business and revenue? What does Olive's platform do for hotels? Why are hoteliers hesitant to adopt new technology? What role does AI play in improving guest service? The prediction for the independent hotel sector in 2025? Sponsor spot:This episode is sponsored by Olive.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Eric Lutz: https://www.linkedin.com/in/eric-lutz-%F0%9F%AB%92-4871b067/Olive: https://www.tryolive.com/For full show notes head to: https://themodernhotelier.com/episode/105Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil

Want to know how a former touring musician is disrupting the way hotels book live entertainment? In today's episode, hosts David Millili and Steve Carran sit down with Mir Hwang, CEO of GigFinesse - a groundbreaking platform revolutionizing how hotels book live entertainment. Hwang shares his fascinating journey from touring session drummer to tech entrepreneur, including his bold decision to forgo med school and convince his Google-employed cousin to join his venture - much to their traditional Asian American parents' initial dismay.The conversation explores how GigFinesse is transforming the hospitality industry by streamlining the complex process of booking live entertainment. Handling over 1,500 shows monthly nationwide, the platform connects venues with talent while eliminating unnecessary middlemen and manual processes. Hwang offers valuable insights into the evolving hospitality landscape, where hotels are increasingly becoming cultural hubs rather than just places to check in and out.Key Segments:Mir's multicultural upbringing and its influence on his entrepreneurial spiritThe dramatic pivot during COVID-19 that tested GigFinesse's resilienceHow convincing his Google-employed cousin to join the startup led to seven missed calls from momInside look at the changing landscape of hotel entertainmentThe future trends shaping independent hotels in 2025Sponsor spot:This episode is sponsored by GigFinesseJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mir Hwang: https://www.linkedin.com/in/mir-hwang-6511a2177/GigFinesse: https://www.gigfinesse.com/For full show notes head to: https://themodernhotelier.com/episode/104Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear from Dan Jacobs, the Chef/Owner, of award-winning restaurants, Dandan & EsterEv, in Milwaukee, Gaurav (GB) Sharma, Founder of MOSAIC, Audrey Yates, the VP of Hotel Partnerships at Stash Hotel Rewards, and Brian Polster the Creative Director at THREE SIXTY.Key Topics:What is the company's role in the hospitality industryHow does ILC compare to other industry eventsWhat makes ILC unique in terms of networking and atmosphereHow are businesses preparing for upcoming industry changesThe Industry Innovation The Modern Hotelier is the official podcast of the Independent Lodging CongressJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dan Jacobs: https://www.linkedin.com/in/dan-jacobs-ba774327b/Gaurav Sharma: https://www.linkedin.com/in/gbnewyork/Audrey Yates: https://www.linkedin.com/in/audrey-yates-0b5331b4/Brian Polster: https://www.linkedin.com/in/brianpolster/ EsterEv | Milwaukee Private Dining Restaurant: https://chefdanjacobs.com/MOSAIC: https://mosaicinabox.com/Stash Hotel Rewards: https://www.stashrewards.com/THREE SIXTY: https://threesixtymke.com/For full show notes head to: https://themodernhotelier.com/episode/103Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode we hear from Andrew Benioff, the Founder and Chairman of ILC, Peter Heinemann, Co-founder and Managing Director of Passport Resorts, and Lindsey Ueberroth, the CEO of Preferred Hotels & Resorts. Key Topics:How Independents are leading the way in creativityWhy this is the Golden Age of HospitalityWhat big brands buying up independents means for Independent hospitality as a wholeThe challenges and opportunities facing the independent hotel space currentlySponsor spot:The Modern Hotelier is the official podcast of the Independent Lodging CongressJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Andrew Benioff: https://www.linkedin.com/in/llenrockgroupbenioff/Peter Heinemann: https://www.linkedin.com/in/peter-heinemann-9662035/Lindsey Ueberroth: https://www.linkedin.com/in/lindseyueberroth/ILC | Independent Lodging Congress: https://ilcongress.com/Passport Resorts: https://passportresorts.com/Preferred Hotels & Resorts: https://preferredhotels.com/For full show notes head to: https://themodernhotelier.com/episode/102Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

If you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia.Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of Finance her 27 years in Hospitality lends great insight to her Online Travel Agency Revenue Recovery audit systems and optimization of financial systems within the OTA platforms. Continually looking for ways to be the most progressive OTA Revenue Recovery Service, Janet assembled a team of highly skilled individuals who complete the vision of Hospitality Holdings commitment to continual evolution, financial acumen with state-of-the-art data integration.In this episode, hosts David Millili and Steve Carran dive into the remarkable journey of Janet Ferrer, founder and CEO of Hospitality Holdings. With over 27 years in the hospitality industry, Janet shares stories of her rise from a newspaper girl in Doylestown, Pennsylvania, to a general manager and corporate director of finance. The discussion spans her career progression, the creation of H2OTA Revenue Recovery, and the entrepreneurial challenges she faced, such as credit card merchant limits and maximizing revenue through effective OTA management. In this episode, we delve into: Janet's unexpected entry into the hospitality industryThe inception and growth of Hospitality HoldingsTips for hotels to increase revenue and manage OTA relationshipsChallenges and triumphs of entrepreneurship in the hospitality tech spaceThoughts on AI and maintaining the human touch in hospitalityJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaSponsor spot:This episode is sponsored by Hospitality Holdings: https://hospitalityholdings.org/Links:Hospitality Holdings: https://hospitalityholdings.org/LinkedIn: https://www.linkedin.com/in/janet-marie-f-b53bb157/For full show notes head to: https://themodernhotelier.com/episode/101Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

What does it take to lead the culinary team at one of America’s largest indoor waterpark resorts and how do you balance tradition and innovation in an ever-evolving culinary landscape? Join hosts David Millili and Steve Carran, as they dive into the culinary world of Kalahari Resorts with Chef Nick Shaw. Discover the journey from a small-town upbringing to leading the culinary experiences at one of America's largest indoor waterpark resorts.Chef Nick shares insights on kitchen safety, culinary trends, and the importance of continuous learning in the fast-paced hospitality industry. From exploring diverse cuisines to embracing dietary trends, this episode offers a tantalizing glimpse into the world of resort dining. Whether you're a food enthusiast, aspiring chef, or hospitality professional, you'll find valuable takeaways on creating memorable dining experiences and balancing tradition with innovation. Tune in for a flavorful discussion that bridges the gap between hospitality and culinary arts at Kalahari Resorts. In this episode, you will learn about:The culinary focus and offerings at Kalahari ResortsWhat are the Kitchen safety strategies and prioritiesThe technology and automation in the kitchenWhat is the relationship between hospitality and culinary teams in resortsKalahari Resorts' recent renovations and dining optionsThe importance of passion and adaptability in the culinary professionJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/nicholas-shaw-1b061157/Kalahari Resorts: https://www.kalahariresorts.com/For full show notes head to: https://themodernhotelier.com/episode/100Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Have you ever wondered what happens to the barely-used soap bars and tiny shampoo bottles left behind in hotel rooms? In this episode, hosts David Millili and Steve Carran engage with Shawn Seipler, CEO of Clean the World, to explore how his organization is making a significant impact on global sustainability and hygiene through the hospitality industry. Shawn shares his journey from tech sales to pioneering a social enterprise that recycles soap and plastics, providing essential hygiene products to those in need. Listeners will gain insights into Clean the World's innovative approaches and the broader implications for hospitality businesses aiming to meet UN Sustainability Goals.In this episode, you will learn about:Clean the World's mission to recycle hotel soap and plastic to save lives and protect the environmentThe impact of single-use plastics in hotels and sustainable alternativesThe importance of proper sanitation practices in hotels, especially regarding refillable dispensersHow Clean the World helps hotels track and report their sustainability efforts aligned with UN Sustainable Development GoalsTrends in hotel sustainability and social responsibility initiativesThe profound social impact of Clean the World's work in developing countriesShawn offers valuable insights for hoteliers looking to implement more sustainable practices and emphasizes the importance of both environmental and social sustainability in the hospitality industry. This episode provides an inspiring look at how one company is making a significant difference in global health and environmental protection through partnerships with hotels worldwide.This episode is sponsored by Clean the World. For more information Contact - Clean the World.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/shawnseipler/Clean the World: https://cleantheworldglobal.org/Contact - Clean the WorldFor full show notes head to: https://themodernhotelier.com/episode/99Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Join hosts David Millili and Steve Carran as they welcome Michelle Potorski, VP and General Manager of Duracell Professional. The discussion dives into Michelle's career journey, including her early days with Duracell and her return to the company after stints at Gillette, Proctor & Gamble, and CVS Health. The main focus is on the role of batteries in the hospitality industry, specifically the innovations Duracell's Procell brand is making to improve operational efficiency and guest satisfaction.Michelle highlights the importance of proactive battery management in reducing guest complaints and operational disruptions. The episode also introduces Procell Insight, a real-time monitoring system for battery-operated devices in hotels.In this episode, you'll learn (key points/topics covered):Discover the hidden impact of battery-powered devices on hotel operations and guest satisfactionLearn about ProCell Insight, an innovative solution for real-time monitoring of battery life and other consumables in hotelsHow smart battery management can prevent negative guest experiences and improve operational efficiencyUnderstand the future of hospitality technology, focusing on connectivity, personalization, and sustainabilityMichelle shares fascinating insights from her career in the consumer goods and professional battery sectors, offering a unique perspective on the intersection of technology and guest experience in the modern hospitality landscape.Sponsor spot:This episode is sponsored by Procell: https://www.procell.com/en-us/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/michellepotorski/Procell: https://www.procell.com/en-us/For full show notes head to: https://themodernhotelier.com/episode/98Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Join hosts Steve Carran and David Millili for the latest episode of The Modern Hotelier featuring special guest Bruce Jordan, the Managing Partner of Hotel Guest Management. This monthly show dives deep into the hottest topics in the hospitality industry.In this September edition of Hospitality Hot Topics, our expert panel discusses:The recent acquisition of Motel 6 by OYO Hotels and its implications for the industryRecord-breaking global GDP contributions from the travel and tourism sectorThe wave of housekeeping strikes across major U.S. cities and their potential impactEmployee burnout in the hospitality sector and the need for better trainingThe World's 50 Top Hotels list and surprising international rankingsJason Kelce's new role as a "fanbassador" for MarriottTune in for insightful analysis, industry trends, and engaging discussions that keep you up to date with the ever-evolving world of hospitality. Whether you're a seasoned hotelier or simply passionate about the industry, "Modern Hotelier Hospitality's Most Engaged" offers valuable perspectives on the challenges and opportunities shaping the future of hospitality.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:OYO buys Motel 6 for $525M Travel Industry to Set New Record for Global GDP ContributionHousekeepers Strike Worker BurnoutThe World's 50 Best HotelsJason Kelce is a Fanbassador for Marriott For full show notes head to: https://themodernhotelier.com/episode/97Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How is Relay's technology improving cross-departmental communication in hotels?In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry.Derek shares insights from Relay's first-ever hospitality report, highlighting trends in personalized guest experiences and safety investments. He explains how Relay's technology is improving cross-departmental communication, enhancing safety measures, and breaking down language barriers in hotels.The conversation covers how Relay's tools impact hiring and retention in a challenging labor market, with real-world examples of how their technology has empowered employees and improved efficiency. Derek also discusses Relay's exciting new hardware launch and their plans for future industry reports.In this episode, you'll learn (key points/topics covered):Derek's background starting a lawnmowing business as a teenagerHis early career at Zoom when it was a true startupDerek's work at RelayHow Relay's products improve guest experience and team efficiencyRelay's usefulness for guest safety (passing out, physical violence) and allowing hoteliers to respond quicklyRelay's impact bridging language barriersLeveraging Relay's location tracking power to make hospitality teams more efficientJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Director of Product Marketing at Relay https://relaypro.com/author/derek-pando/LinkedIn: https://www.linkedin.com/in/derekpandoFor full show notes head to: https://themodernhotelier.com/episode/96Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How has David Barry's journey from a ski instructor to President of Pursuit Collection shaped his approach to leadership in the hospitality industry?In this engaging episode, hosts David Millili and Steve Carran sit down with David Barry, President of Pursuit Collection. Barry shares his unique journey from ski instructor to hospitality leader, offering valuable insights into creating exceptional guest experiences, fostering a strong company culture, and navigating challenges in the hospitality industry. The conversation covers a range of topics, from sustainable practices to innovative approaches in destination management, providing listeners with a comprehensive look at modern hospitality leadership.In this episode, you'll learn:The importance of authenticity in creating unique guest experiencesHow do hospitality businesses handle natural disasters and manage crises, as exemplified by the Jasper wildfires?Advice for young professionals entering the hospitality fieldThe role of technology and innovation in shaping the future of hospitalityThe significance of honoring local cultures and environments in hospitality offeringsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/david-barry-3501901/Pursuit Collection: https://www.pursuitcollection.com/For full show notes head to: https://themodernhotelier.com/episode/95Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Curious about the intersection of luxury and wilderness? Ever wondered how a 37,000-acre ranch became a world-renowned resort? In this episode, hosts David Millili and Steve Carran have an engaging conversation with Steve Hurst, the Managing Director at The Resort at Paws Up. They discuss Steve's career journey from his early days as a barista to managing luxury hotels and resorts, with a special focus on the unique guest experience at Paws Up. The resort, set on a 37,000-acre ranch in Montana, combines luxury with adventure, offering activities like fly fishing, horseback riding, and mountain biking. They delve into the resort's personalized service, culinary excellence, and the importance of genuine, authentic experiences. Steve also shares insights on the importance of adaptability, the value of time, and the resort's mission to provide an extraordinary experience for guests. The episode concludes with valuable advice for those looking to pursue a career in hospitality.This episode explores:The evolution of Paws Up from a family ranch to an award-winning luxury resortHow Paws Up creates personalized experiences through extensive pre-arrival planningThe resort's innovative approach to dining, offering up to 10 different restaurant experiences nightlyHow outdoor activities help families and couples reconnect in meaningful waysPaws Up's success in garnering industry accolades and recognitionJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/stevenhurst/The Resort at Paws Up: https://www.pawsup.com/For full show notes head to: https://themodernhotelier.com/episode/94Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business? Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a simple treehouse for her children blossomed into an innovative and immersive hospitality experience.In this episode, you'll discover:The origin story of Sanctuary Treehouse Resort and how it grew from a family project to a world-renowned destinationUnique interactive features of the treehouses, including slides, secret ladders, and drink chutesInsights into sustainable building practices and preserving the natural environmentHow the resort balances luxury amenities with a playful, childhood-inspired atmosphereThe impact of the business on family life and creating a legacyPartnerships with local attractions and the creation of the "Sanctuary Perk Card" for guestsTune in to discover how Amanda and her family are redefining experiential travel, one treehouse at a time!Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/amanda-jensen-a6b358236/Sanctuary Treehouse Resort: https://www.treehouseresort.com/For full show notes head to: https://themodernhotelier.com/episode/93Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts David Millili and Steve Carran sit down with Kyle Hughey, CEO of Charlestowne Hotels, to discuss the independent hotel management landscape and Hughey's journey in the hospitality industry.In this episode, you'll learn:The appeal and challenges of managing independent hotelsCharlestowne Hotels' approach to creating unique guest experiencesIndustry challenges, including staffing and recruitmentThe impact of hotel brand consolidation on independent operatorsAdaptive reuse projects in the Charlestowne Hotels portfolioFuture outlook for the hospitality industry in 2025-2026Hughey shares insights on the importance of continuous learning, the value of creating tailored experiences for each property, and the advantages of remaining an independent management company in an era of increasing consolidation. He also discusses how Charlestowne Hotels approaches adaptive reuse projects and the importance of storytelling in creating memorable guest experiences.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/kyle-hughey-969350168/Charlestowne Hotels: https://www.charlestownehotels.com/For full show notes head to: https://themodernhotelier.com/episode/92Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends?In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certification and ranking process for the hotel industry. Driven by personal frustrations with misleading "pet-friendly" claims, Guise explains how Ranked by Roch uses a data-driven approach to evaluate hotels on their dog-friendly policies, amenities, and services.In this episode, you'll discover:The inspiration behind Ranked by RochHow hotels are ranked and certified as dog-friendlyIssues with current pet-friendly hotel awards and listingsTrends in dog-friendly hospitality across different countriesThe importance of transparency in pet policies for travelersGuise also critiques major travel platforms' pet-friendly awards and discusses the growing importance of catering to dog owners in the hospitality industry. This episode offers valuable insights for hoteliers, dog owners, and anyone interested in the evolving landscape of pet-friendly travel.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/guisebule/Ranked by Roch: https://rochdog.com/enThe Roch Society: https://rochsociety.com/The English Breakfast Society: https://www.englishbreakfastsociety.com/English Breakfast Handbook: https://www.amazon.com/English-Breakfast-Handbook-Guide-Traditional/dp/1984168711For full show notes head to: https://themodernhotelier.com/episode/91Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals.In this episode, "August Hospitality Hot Topics," Steve and David is joined by guest host Jasmine Seliga from Affixify and regular contributor David Millili.In this episode, you'll learn:The resurgence of group business in the hospitality sectorProjections for the hotel industry in 2025 and beyondPotential impacts of hotel worker strikesInnovative marketing through hotel-curated Spotify playlistsLuxury car brands entering the hospitality spaceA surprising list of top boutique hotels in the United StatesTune in monthly for the latest hospitality hot topics and expert perspectives.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Group Business expands in Q2: https://hotelbusiness.com/u-s-group-business-delivers-seven-consecutive-quarters-of-growth/Looking ahead to 2025: https://www.costar.com/article/1741863595/why-2025-could-be-a-pivotal-year-for-us-hotelsHotel workers going on strike: https://www.usatoday.com/story/travel/hotels/2024/08/14/travelers-expect-hotel-workers-strike/74741787007/Hotel's Spotify Playlists: https://www.insidehook.com/travel/hotels-spotify-playlist-best-souvenirMercedes-Benz Skyscrapper: https://canada.constructconnect.com/dcn/news/usa/2024/07/miami-home-to-mercedes-first-branded-skyscraper-in-north-americaUSA Today 10 Best Boutique Hotels: https://10best.usatoday.com/awards/travel/best-boutique-hotel-2024/For full show notes head to: https://themodernhotelier.com/episode/90Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Are you curious about what it takes to build a successful boutique hotel company from the ground up?In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner built Oliver Hospitality from the ground up.The conversation covers:Ethan's background and early career experiencesThe founding and growth of Oliver HospitalityInsights into boutique hotel development and managementCreative strategies for activating propertiesAdvice for aspiring independent hoteliersThe importance of local partnerships and community integrationEthan's perspective on the Detroit hospitality sceneYou will gain valuable insights into the boutique hotel industry, creative problem-solving in hospitality, and the entrepreneurial journey of building a successful hotel management company.Sponsor spot:This episode is sponsored by ReactMobileJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/ethanorley/Oliver Hospitality: https://www.oliverhospitality.com/For full show notes head to: https://themodernhotelier.com/episode/89Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College.The conversation dives deep into how Hovr is transforming the way hotels showcase their amenities and drive direct bookings. Jason explains how their innovative video content solution helps hotels increase conversions by 20-40 times the industry average. He discusses the importance of reducing risk and increasing excitement for potential guests during the booking process.You'll gain insights into:The power of reusing existing hotel content to engage website visitorsHow Hovr's technology speeds up the booking process and increases revenueThe future of personalized content experiences in hotel marketingAdvice for entrepreneurs looking to break into the hospitality tech spaceSponsor spot:This episode is sponsored by HovrJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/jasoncraparo/Hover: https://gethovr.com/For full show notes head to: https://themodernhotelier.com/episode/88Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality professionals to leverage virtual tours, 3D models, and other immersive assets to drive revenue and enhance the customer experience.In this episode, we discuss:The immersive assets in hospitality sales (360-degree photos, 3D models, virtual tours)How Visiting Media's software helps hotels increase revenueThe importance of data and analytics in understanding customer behaviorThe role of AI and machine learning in enhancing sales processesAdvice for young entrepreneursThe value of education and sharing knowledge in the industryThe episode provides insights into innovative sales techniques, the power of immersive technology, and the entrepreneurial mindset in the context of the hospitality industry.Sponsor spot:Visiting Media: https://visitingmedia.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/benjamin-powers-13271338/Visting Media: https://visitingmedia.com/For full show notes head to: https://themodernhotelier.com/episode/87Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (business and leisure travel), and the growing importance of automated technology in hotels. In this episode, we discuss:The potential acquisition of Standard Hotels by Hyatt, exploring the ongoing trend of brand consolidation in the hospitality industryRecent major computer outages affecting airlines and hotels, and the importance of cybersecurity in the travel sectorThe rise of 'bleisure' travel and how industry professionals are taking advantage of business trips for leisureTravelers' preferences for automated technology in hotels and finding the right balance between tech and human touchAn innovative hotel summer camp program introducing high school students to hospitality careersGoogle's surprising U-turn on phasing out third-party cookies and its implications for the industryTune in for expert insights, lively discussion, and the latest trends shaping the hospitality landscape.Subscribe to Mint Pillow:https://content.mintpillow.co/mint-pillow-newsletter-sign-up/?cid=66a0b7a44acaaJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rumor: Hyatt acquiring StandardComputer OutageBleisure travel on the rise80% of travelers prefer automated tech Hospitality Summer CampGoogle u-turn on cookies For full show notes head to: https://themodernhotelier.com/episode/86Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

"No Vacancy Live from HITEC: Featuring Podcast Pioneers Glenn Haussman and Anthony Melchiorri"In this episode, podcast veterans Anthony Melchiorri and Glenn Haussman discuss their experiences and insights from attending HITEC events over the years. They reminisce about the evolution of these events and share their personal highlights, including the transformation and increasing engagement in technology within the industry.Glenn talks about the origins and growth of the 'No Vacancy' podcast, especially during the COVID-19 pandemic when they provided much-needed support and continuity for the hospitality sector. They also delve into the industry's technological advancements, stressing the importance of using the right technology at the right time for the customer's benefit.Key highlights:Glenn and Anthony discuss their long history with HITEC and how the event has evolved over the yearsInsights into the creation and growth of the No Vacancy podcast, especially its pivotal role during the COVID-19 pandemicThe importance of consistency and vulnerability in podcasting during challenging timesDiscussion of their keynote address at HITEC, focusing on customer journey and appropriate use of technology in hospitalityCandid observations about the state of technology in the hospitality industryFriendly banter about podcast rankings and the supportive nature of the hospitality communityJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Anthony Melchiorri on LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/Glenn Haussman on LinkedIn: https://www.linkedin.com/in/glennhaussman/For full show notes head to: https://themodernhotelier.com/episode/85Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company. Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech trade show and the evolving role of technology in the hospitality industry. Jimenez concludes with insights on SHR's future, including ongoing growth and continued dedication to providing top-notch technology solutions for hoteliers.Key Topics:SHR's Acquisition by Access CompanyOverview of Access Company and its expansion into hospitalityThe return of the hospitality industry post-COVIDThe importance of guest profiles and revenue optimization in modern hospitalitySHR's integration capabilities with other technology providersThe potential for further acquisitions in North AmericaJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rodrigo Jimenez on LinkedIn: https://www.linkedin.com/in/rodrigojimenez/SHR: https://shrgroup.com/For full show notes head to: https://themodernhotelier.com/episode/84Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference.In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed to enhance guest interactions and engagement on hotel websites.Key topics include:Zerf Tech's mission to simplify technology integration for hotelsThe importance of direct channels for hotels and brand controlA case study on doubling conversion rates through A/B testingInnovative AI-powered search technology for personalized hotel recommendationsAdvice for hoteliers looking to integrate advanced technology solutionsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rodrigo Perez Garofalo on LinkedIn: https://www.linkedin.com/in/rperezgarofalo/?originalSubdomain=arZerf: https://zerf.tech/For full show notes head to: https://themodernhotelier.com/episode/83Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns.Key topics covered:The importance of integrating data from multiple systems to get a complete view of guestsStrategies for segmenting guests and creating targeted marketing campaignsTips for growing a hotel's customer database responsiblyHow to use pre-arrival and post-departure email streams to enhance guest experienceThe power of genuine relationship marketing, including thanking high-value guestsUpcoming trends in hospitality marketing, including AI-powered booking companionsScott provides practical advice for hoteliers looking to leverage their guest data more effectively, from basic "table stakes" practices to advanced relationship-building strategies. Whether you're a small boutique hotel or a large resort with multiple amenities, this episode offers valuable insights on using data to drive revenue and improve guest satisfaction.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Scott Buelter on LinkedIn: https://www.linkedin.com/in/scottbuelter/Ascent360: https://ascent360.com/For full show notes head to: https://themodernhotelier.com/episode/82Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.In this episode, you'll learn:Tristan's background growing up between the UK and FranceAlliants' history and evolution as a guest experience platformThe importance of messaging and digital solutions in hospitalityHow does AI enhance guest communications and optimize service in the hospitality industryThe significance of personalization and timing in guest interactionsThe value of capturing special moments for guestsHow can data and informed decision-making be leveraged to improve guest experiencesJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tristan Gadsby on LinkedIn: https://www.linkedin.com/in/tristangadsby/Alberto Santana on LinkedIn: https://www.linkedin.com/in/mrsantana/Alliants: https://www.alliants.com/For full show notes head to: https://themodernhotelier.com/episode/81Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology.The founders share insights on overcoming challenges, incorporating AI, and their commitment to improving operations for hotels while enhancing the guest experience.In this episode, you'll learn:Challenges faced as first-time entrepreneurs in the hospitality industryHotelKey's approach to product development based on client feedbackThe importance of cloud-based technology in modern hospitalityWhat are the strategies for improving staff training and reducing onboarding timeThe role of human touch in technology implementationHotelKey's growth and preparation for future expansionJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Aditya Thyagarajan on LinkedIn: https://www.linkedin.com/in/adityathyagarajan/Fareed Ahmad on LinkedIn: https://www.linkedin.com/in/fareedsahmad/HotelKey: https://www.hotelkeyapp.com/#/For full show notes head to: https://themodernhotelier.com/episode/80Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting and business intelligence solutions.In this episode, you'll learn:The resurgence of HITEC post-COVID and industry networkingWhat are Aptech's core productsThe importance of customer support and long-term client relationshipsIndustry trends in integration and collaboration between technology providersChallenges in the hospitality industry, including labor issuesThe role of accounting systems as the "furnace of the house" in hotel operationsThis episode provides valuable insights into the current state of hospitality technology, focusing on financial management solutions and the importance of customer-centric approaches in the industry.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jill Wilder on LinkedIn: https://www.linkedin.com/in/jillewilder/Aptech: https://www.aptech-inc.com/For full show notes head to: https://themodernhotelier.com/episode/79Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller.The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processes, securing revenue by reducing chargebacks, and using advanced AI-driven fraud prevention tools. Additionally, Sertifi's new features, such as ACH transaction fee reductions and Opera OHIP integration, are highlighted.In this episode, you'll learn:Sertifi's digital authorization process for credit card transactionsAccelerating revenue through digitized sales processes and deposit collectionFraud prevention using advanced AI toolsBenefits of digital signatures and real-time deposit collectionReducing transaction fees through e-commerce merchant IDs and ACH paymentsThe importance of secure handling of guest credit card informationHow technology is simplifying daily operations for hotel staffJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Theresa Ellsworth on LinkedIn: https://www.linkedin.com/in/theresaellsworth/Sertifi: https://corp.sertifi.com/For full show notes head to: https://themodernhotelier.com/episode/78Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...