#172: Using Tablets & AI to Improve the Guest Experience | with Kevin Bidner
The Modern Hotelier · David Millili & Steve Carran
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Show Notes
In this episode, we’re coming to you from the floor of HITEC in Indianapolis, where Steve Carran and David Millili sit down with Kevin Bidner, CEO of Hotel Communication Network (HCN).
Kevin shares the incredible journey from being a serial tech entrepreneur to disrupting the hospitality industry with an innovative, guest-centric solution: in-room tablets that redefine hotel communication. Discover why HCN’s technology is quickly becoming the global standard, how it’s solving the decades-old problem of digital guest engagement, and how it's now accessible to hotels of all levels through an ad-subsidized model.
We also dive into HCN’s latest breakthrough: a conversational AI concierge that speaks every language, solves problems instantly, and helps guests explore the city — revolutionizing the travel experience from the inside out.
What You’ll Learn in This Episode:
- Why hotel apps fall short, and tablets win the engagement battle
- How HCN became the global leader after acquiring Crave
- The real impact of guestroom tablets on satisfaction and hotel revenue
- How AI is transforming the hotel experience — in-room and beyond
- The bold vision to become “the concierge to the world”
Watch the FULL EPISODE on YouTube: https://youtu.be/TU0bR74Jpd0
This episode is sponsored by HCN: https://hcn-inc.com/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Kevin on LinkedIn: https://www.linkedin.com/in/kevinbidner/
HCN: https://hcn-inc.com/
For full show notes head to: https://themodernhotelier.com/episode/172
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.