The AI in Business Podcast

Today's guest is Erik Duhaime, Co-founder and CEO of Centaur Labs. Centaur Labs helps AI developers and data scientists label medical and scientific datasets at scale so that they can build and improve their models more quickly and easily. He joins us on the program today to talk about generative AI in the healthcare space today and the increasingly important role human experts will play in the development of the AI of tomorrow. This episode is sponsored by Centaur Labs. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Carm Taglienti, Chief Data Officer and Data/AI Portfolio Director for Insight. Insight is a leading IT solutions provider specializing in streamlining enterprise data infrastructure. On today's show, Carm joins Emerj Senior Editor Matthew DeMello to discuss where business leaders can find true value-creation opportunities from emerging generative AI technologies. As the hype cycle shows no signs of slowing down, Carm offers actionable, non-technical advice to business leaders for identifying needs with broad genAI crossover and preparing data-ready strategies essential for integrating these capabilities into the organization. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Leo Barella, Senior Vice President and Chief Technology Officer at Takeda. He joins Senior Editor Matthew DeMello on this week's program to talk about the biggest challenges facing the healthcare and life science spaces and where we're starting to see AI capabilities and use cases emerge, particularly in drug targeting development. Later, he explains what he sees as an emerging market for healthcare microservices evolving from expanding data capabilities.

Today's guest is Zohar Bronfman, CEO and Co-founder of Pecan. Pecan is a predictive analytics software company that works with companies across retail, eCommerce and manufacturing spaces. Zohar joins Emerj CEO and Head of Research Daniel Faggella in another installment of our series on winning executive buy-in to talk about the lessons he has learned from a vendor perspective. Later, he pulls apart the best strategies for addressing the technology hype cycle in the sales process and what 'executive AI fluency' will come to mean as these technologies become more ubiquitous in everyday life. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Alberto Rizzoli, Co-founder and CEO of V7. V7 is an AI-first software company that builds a high-quality image and video training platform for model and database management. Alberto joins us on the program to discuss what generative AI capabilities will mean across industries and the biggest challenges facing enterprise leaders trying to integrate bespoke genAI models into their organizations. Today's episode is sponsored by V7. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Anna Gressel, Counsel at Paul, Weiss. Paul, Weiss (short for Paul, Weiss, Rifkind, Wharton & Garrison LLP) is a law firm based in New York City with over 1,000 lawyers on staff. Previously, Anna served as Senior Associate at Debevoise & Plimpton. She joins us on the program today to discuss the legal exposure and risk posed by AI legislation across the world. Given how many sectors are on the cusp of AI proliferation in the advent of generative AI and large language models, Anna offers advice on the best way for business leaders to start thinking about these problems and the difference in legal exposure between kinds of organizations. If you're interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

Today's guest is Dr. Robin Hanson, Associate Professor of Economics at George Mason University. Dr. Hanson is a prominent contributor to discussions on the implications of AI applications on realpolitik going into the future. In conversation with Emerj CEO and Head of Research Daniel Faggella, Robin contributes to our special 'AI Futures' series by pulling apart ethical concerns for the species as AGI develops and how the forces behind that growth must balance these concerns moving forward. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Alignment Health Chief Medical Informatics Officer, Dr. Arta Bakshandeh, D.O., M.A. Alignment Health is a tech-enabled Medicare Advantage healthcare firm that celebrated its first year as a public company in March. He joins us on the program to talk about the latest AI developments in the healthcare space, particularly regarding the limitations of machine learning and the seemingly endless potential for large language models. If you're interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

Today's guest is Carlos Quezada, Vice President of Customer Experience Strategy at Hewlett Packard Enterprises. He joins Emerj Senior Editor Matthew DeMello on the program to talk about building customer journeys simultaneously from the B2B and infrastructure perspectives. Later, they talk about how friction in customer journeys predicates a balance between automation and humans in the loop of critical workflows. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Edosa Odaro, Chief of Data Analytics and Privacy Officer at Tawuniya, former Chief Data Officer at AIG, and author of two books on overcoming data challenges. For the first of a two-episode appearance on the podcast, Edosa joins us to talk about data challenges in the insurance spaces on both sides of the table. Together with Emerj Senior Editor Matthew DeMello, Edosa offers advice ranging from how leaders can close the service gaps between insurance and the rest of financial services to the considerations business leaders need to keep in mind when pursuing insurance for business solutions utilizing AI.

Today's guest is Dorothy Li, Chief Technology Officer of Convoy, a logistics and software company based in Seattle that has raised nearly a billion dollars in funding. Dorothy spent over a decade at Amazon, where she served as vice president of user experience, then of BI and analytic services at AWS. In conversation with Emerj Head of Research Daniel Faggella, she explains the best strategies for communicating the benefits of AI projects to non-technical leadership. Later, they discuss how Google, AWS, and Microsoft are lowering the barriers to entry for SMEs looking to start in AI and democratizing data science roles that were highly specialized just a few years ago. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guest is Frantz Saintellemy, President and Chief Operating Officer of LeddarTech. LeddarTech is a global software company headquartered in Québec City, Canada, that develops and provides comprehensive perception software solutions that enable the deployment of advanced driver assistance systems (ADAS). Frantz joins us on the program to talk about the problems facing automotive OEMs and Tier 1-2 suppliers when it comes to safety and how regulations are beginning to catch up to the technology at play in these solutions. This episode is sponsored by LeddarTech. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Adam Oberdick, Lead Director of Asset Protection at CVS Health. Adam has over 15 years of experience in asset protection across the retail sector for such name brands as Kmart, Target and Nike. In conversation with Emerj Senior Editor Matthew DeMello on today's program to talk about how asset protection workflows have changed over that time thanks to AI capabilities and how these technologies are changing conversations between asset protection teams and retail leaders. Throughout, Adam gives direct insight into the signals and narratives that compel C-suites to act on loss prevention insights from new data tools. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful or liked most about this show!

Today's guest is Dr. Yossi Sheffi, Professor of Engineering Systems and Director of the Center for Transportation and Logistics at the Massachusetts Institute of Technology. He is also the author of 'The Magic Conveyor Belt: Supply Chains, AI and the Future of Work.' In conversation with Emerj Senior Editor Matthew DeMello, Dr. Sheffi analyzes the different challenges facing logistics and manufacturing leaders when it comes to ascendent AI technologies like autonomous freight. Later their discussion offers insight on where human judgment is still very necessary to build trust into workflows.

Today's guests are Melissa Easy, Vice President and General Manager of Clinical Technologies at IQVIA, and Tim Riely, Vice President of Clinical Data Analytics at IQVIA. They return to the program to talk with Emerj Senior Editor Matthew DeMello about the current state of AI in life sciences and clinical trials. Throughout the episode, Melissa and Tim underscore both the ongoing and impending impact of large language models on report writing and other clinical trials-oriented use cases.

Today's guests are DLA Piper Chief Data Scientist Bennett Borden and Chair of DLA Piper's AI Practice Danny Tobey. DLA Piper is among the world's leading law firms, and as Bennet and Danny explore with Emerj Senior Editor Matthew DeMello on today's podcast, they have some fascinating use cases at the cutting edge of AI applications in the legal realm. In their first of two appearances, Bennet and Danny examine how AI impacts document management in the legal sector. Throughout the conversation, the trio constantly tries to look at legal workflows and roles through the lens of data processing – especially in areas of cross-over with adjacent sectors in financial services and healthcare. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Dr. Nele Jessel, Chief Medical Officer at Athenahealth. Athenahealth is one of the leading U.S. providers of network-enabled services for healthcare and point-of-care mobile apps. She joins us on the program to talk about the biggest challenges facing healthcare – including the burden that a lot of new technology is placing on doctors. Throughout her appearance, Dr. Jesel underscores the many ways data can be used for improved patient experiences that bear a strong resemblance to customer experience workflows in other industries. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guests are Melissa Easy, Vice President and General Manager of Clinical Technologies at IQVIA, and Tim Riely, Vice President of Clinical Data Analytics at IQVIA. They join Emerj Senior Editor Matthew DeMello on the program to talk about the current state of AI in life sciences and clinical trials. Throughout the episode, Melissa and Tim underscore the extent that clinical trials are changing thanks to data, and how life sciences will change as more people seek clinical trials as a form of alternative care. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guest is Director of Enterprise Accounts at AI21 Labs, Michael Elias. AI21 Labs is a Tel Aviv-based software company specializing in natural language processing-based systems. Michael joins Emerj Senior Editor Matthew DeMello on the program to pour through the growing number of use cases for large language models in the financial services space. This episode is sponsored by AI21 Labs. Learn more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guest is PwC partner in Data, Analytics, and AI, Bret Greenstein. Bret returns to the program to share best practices for selling the C-suite on AI initiatives with Emerj CEO and Head of Research Daniel Faggella as part of a special episode series on winning executive buy-in. In the process, Bret emphasizes how to communicate in ways tailored to executives transitioning from what he describes as 'spreadsheets and gut feelings' to genuinely data-driven insights. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Muddu Sudhakar, CEO of Aisera. Aisera is a tech company specializing in conversational AI that helps customer support teams answer tickets faster. Muddu returns to the platform after appearing on our sister 'AI in Financial Services' podcast to talk about how large language models are at the heart of transformative conversational AI for legacy and text-based financial firms – not just for customer experiences but also for employees. If you're interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

Today's guest is VP of Analytics and Strategic Finance at Etsy, Gerald van den Berg. He joins Emerj Senior Editor Matthew DeMello on the program to discuss the convergence of a post-COVID retail environment for fraud and the AI-driven technological advances behind fraud detection and customer personalization at the heart of current privacy concerns. Later, Gerald explains the best strategies for classifying customers based on risk and how to balance loss prevention and serving honest customers. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Asif Hasan, Co-founder of Quantiphi. Quantiphi is an AI-First digital engineering company that designs AI-driven services and platforms for broad applications across industries. In conversation with Emerj CEO and Head of Research Daniel Faggella, Asif explores the potential of large language models with pragmatic explanations of how the technology works. Throughout, he underscores that the costs of cognitive work is about to plummet thanks to the impact of this technology. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Dr. Raghav Vadhera, Lead Technical Architect for AI/ML Platform & Services at Raytheon. In conversation with Emerj CEO and Head of Research Daniel Faggella recorded live at The AI Accelerator Summit in Boston in October 2022, they cover leveling up AI public-private projects through changing leadership mindsets with more and young talent that helps older enterprises unlearning old lessons from the IT-dominant world. In the process, Raghav offers lessons learned in earning executive buy-in amid challenging stakeholder relationships throughout his entire career.

Today's guest is Mark Brunner, President of Primer Federal. Together with Emerj Senior Editor Matthew DeMello, Mark examines the three major gaps between the Department of Defense's current AI capabilities and the race for dominance with China – especially in areas where what he calls the defense industrial network can fill with emerging AI superiorities emerging from the Ukrainian battlefront. Later, they talk about what sets the race apart in the history of armed conflict and the importance of end-user data from subject matter experts in updating legacy systems. This episode is sponsored by Primer. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is NLPLogix CFO and COO Fallon Gorman. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Fallon joins us on today's program to discuss the best strategies for organizations to attain ROI from AI projects. In conversation with Emerj Senior Editor Matthew DeMello, Fallon talks about how "pain points" are symptomatic of larger problems and how easily business leadership can misjudge the complexity of a project based on a lack of concrete understanding of AI's true capabilities. This episode is sponsored by NLP Logix. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Gero Gunkel, Chief Operating Officer and Data Science Leader for Zurich Insurance. Gero returns to the program to explain to Emerj Senior Editor Matthew DeMello how much successful AI adoptions rely on planning that has nothing to do with coding, data, or algorithms. In listing considerations from design to keeping subject matter experts engaged, Gero cites specific insurance-related examples where non-technical decisions can make or break an early in-house AI initiative. Download our PDF brief "AI in Insurance: Executive Cheat Sheet" at emerj.com/ins1.

Today's guest is VP Platform for AI21 Labs, Dan Padnos. AI21 Labs is a Tel Aviv-based software company specializing in natural language processing-based systems. Together with Emerj Senior Editor Matthew DeMello, Dan looks at retail and eCommerce challenges in ensuring accurate product descriptions and personalization at scale, and how advanced large language models like GPT4 are providing solutions. This episode is sponsored by AI21Labs. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Carlo Giovine, a partner with McKinsey and lead for QuantumBlack Labs. He joins us to share findings from McKinsey's "State of AI" in 2022 report – and why the nuances of the study run counter to a lot of cliches we find in the current hype cycles of AI-associated technologies like large language models and conversational AI. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Chris Nelson, Senior Vice President of Asset Protection at Gap Inc. Chris joins us to share his experience in loss prevention going from the military to on-site security and on to the world of data. He describes the challenges in each realm, where they are interrelated, and what the difference looks like in data signals. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Amaresh Tripathy, Senior Vice President and Global Business Leader at Genpact. Genpact is an American professional services firm that employs over 100,000 people in over 30 countries. He leads a team of 15,000 analytics experts covering data engineering, data insights, AI, and machine learning. Today's program is the first in a multi-episode series focusing on winning executive buy-in for AI projects. Amaresh joins Emerj CEO and Head of Research Daniel Fagella to talk about the importance of fluency in business and data among enterprise leadership. Later, he offers a framework for cooperatively assessing an organization's capacity for innovation and scale. To access Emerj's frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today's guest is Connie Chan, General Partner at a16z. In conversation with Emerj Senior Editor Matthew DeMello, Connie discusses the challenges consumer companies are facing from distribution to mobile technology. Later, she addresses how AI use cases in personalization and the consolidation of social media as marketing distribution channels will shape the future of consumer technology. A note from a16z on today's episode: The content here is for informational purposes only and should not be taken as legal, business, tax, or investment advice, or be used to evaluate any investment or security and is not directed at any investors or potential investors in any a16z fund. For more details, please see a16z.com/disclosures.

Today's guest is Ryan Rascop, Senior Business Development Manager at Insight, a leading IT solutions provider specializing in streamlining enterprise data infrastructure. In conversation with Emerj Senior Editor Matthew DeMello, Ryan discusses what sets Centers of Excellence (CoE) apart as an organization-wide approach to adopting AI. Throughout their conversation, he spells out what organizations should pursue CoEs, what signals can tell business leaders that a CoE is the ultimate remedy for reconciling data with their business goals, and how to approach scaling infrastructure for those ends. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is NLPLogix Modeling and Analytics Lead and Data Scientist Ben Webster. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Ben joins us on the program to discuss topic search as a business capability and the value of detecting meaningful signals originating both inside and outside the organization. Together with Emerj Senior Matthew DeMello, Ben addresses the challenges in this emerging discipline and how to connect results to hard ROI. This episode is sponsored by NLP Logix. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today's guest is Ylan Kazi, Chief Data Officer at Blue Cross Blue Shield of North Dakota. Ylan returns to the program in conversation with Emerj Senior Editor Matthew DeMello to discuss how AI is changing the intimacy and accuracy of diagnostics in ways that revolutionize how healthcare leaders look at the patient experience. In comparing relevant use cases from large language models and the potential of new platforms like ChatGPT, Ylan focuses on where emerging healthcare AI capabilities are finding serious ROI. If you're interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI professionals, visit emerj.com/p1.

Today's guest is Co-Founder and Co-CEO of AI21 Labs, Ori Goshen. AI21 Labs is a Tel Aviv-based software company specializing in natural language processing-based systems. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ori expounds on generative AI use cases that carry true ROI potential for every business and where the technology is expected to take us over the next decade. Together, they offer analyses of genAI's capacity as an "autocomplete"-style technology and where comparisons between the two begin and end. This episode is sponsored by AI21 Labs. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Instacart Chief Operations Officer Asha Sharma. She joins us on the program to discuss the biggest challenges facing retail leaders in the post-COVID world and how data is playing a major role in their solutions. Throughout, she pulls from her experience in the grocery space to underscore how AI use cases in fraud, personalization, and customer "inspiration" represent converging vectors in a new, transformative, and digitally-driven approach to eCommerce. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Nell Watson, Executive Consultant Philosopher at Apple and AI Ethics Maestro at the IEEE Standards Association. Nell also leads a host of initiatives in teaching machines prosocial behavior and resolving cultural conflicts. She joins the AI in Business podcast to talk about the potential of AI to promote propaganda efforts through the lens of 'zersetzung' – a psychological espionage strategy developed during the Cold War where operatives wage warfare with a target's sanity. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guest is NLP Logix Modeling and Analytics Lead and Data Scientist Katie Bakewell. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Katie joins us on the program to discuss the data science lifecycle and what business leaders can do to avoid challenges in model development. Together with Emerj Senior Matthew DeMello, Katie offers best practices for detecting where models are misreading the reality of the results on the ground and how to adjust for changing circumstances and business strategies. This episode is sponsored by NLP Logix. Learn more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guest is the Co-Founder of GreyOrange, Samay Kohli. GreyOrange is a warehouse robotics and software company that works in apparel, retail, consumer electronics, and home improvement, among other industries. In conversation with Emerj Senior Editor Matthew DeMello, Samay discusses the labor shortages facing warehouses and where 'real, tangible' AI is making a difference in helping fulfillment agents optimize their workflows. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest on the 'AI in Business' podcast is Geoffrey Smalling, VP of Engineering at Flexport, a global logistics company with a multi-billion dollar valuation. In conversation with Emerj Senior Editor Matthew DeMello, Geoffrey explains how different global supply chain problems look end-to-end than any specific "link" in the chain, even as the world economy puts COVID in the rearview mirror. Later, they pull apart use cases in global brands and wholesale distribution and pull apart the balance between data collection and visualizing the most critical information in their user dashboards. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Eyal Raab, Vice President of Business Development and Sales for Riskified, a publicly traded Saas company that specializes in fraud and chargeback prevention. In conversation with Emerj Senior Editor Matt DeMello, Eyal talks about the impact of AI in preventing forms of eCommerce fraud, including using merchant goodwill policies against them, such as empty box fraud. Because of the multiple layers and players in eCommerce, many of these applications bear a striking resemblance to others in KYC compliance in financial services and predictive maintenance for manufacturing. This episode is sponsored by Riskified. Learn more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guest is Conversica Chief Marketing Officer David Greenberg. Together with Emerj Senior Editor Matthew DeMello, David explores the biggest challenges for sales and marketing teams trying to turn leads into opportunities. Later, they examine where data is making a difference in solving those challenges in helping enterprises grow their outbound in a manageable way that insulates themselves from the friction of high SDR turnover. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is John Bohannon, Senior Director of Data Science and Director of Science at Primer.ai. Primer is a security AI platform serving Fortune 500 companies and multiple defense agencies in the US federal government. Together with Emerj CEO and Head of Research, Daniel Faggella, John pulls apart what makes the Ukraine war truly unique in the scope of both history and technology – and how AI is playing an integral role in the conflict for both sides. This episode is sponsored by Primer. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Gero Gunkel, Chief Operating Officer and Data Science Leader for Zurich Insurance. In conversation with Emerj Senior Editor Matthew DeMello, Gero expounds on the increasing impact of large language models on the insurance space driven by the growing size of these models, allowing them to tackle more complex problems for more complex sectors. Later, they touch on the impact of ChatGPT and best practices for insurance firms just starting to use large language models. To access Emerj's frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today's guest is Eigen Technologies CEO Lewis Liu. Eigen is an intelligent document processing platform specializing in helping organizations transform documents into any form of data. In conversation with Emerj Senior Editor Matthew DeMello, Lewis talks about the challenges of legacy systems in financial services and intelligent document processing as a means of unlocking the information inside. Throughout the conversation, they differentiate the technologies involved from existing hype around LLMs and give a sober analysis of their exact capabilities and incapabilities. This episode is sponsored by Eigen Technologies. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Scott Zoldi, Chief Analytics Officer of FICO. In conversation with Emerj Senior Editor Matthew DeMello, Scott helps dissect somewhat troublesome findings from FICO's recent survey on responsible AI in financial services. Later, they discuss ways that business leaders can close the gap in AI understanding and education often felt between organizations and their boards. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guest is Carm Taglienti, Distinguished Engineer and Product Portfolio Director for Insight, a leading IT solutions provider specializing in streamlining enterprise data infrastructure. He joins us on the podcast today to talk about some of the challenges organizations face both in laying the groundwork for AI transformation from scratch and developing existing systems in a way that avoids technical debt. This episode is sponsored by Insight. Learn more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guest is Aamar Hussain, Director of Data & AI Customer Solution Architecture for Azure at Microsoft. Aamar also has experience at Google and helping transform businesses through customer experience. He joins Emerj Senior Editor Matthew DeMello today in fielding questions about what do – particularly financial services organizations – wish they had known at the initial, or "foundational" phase of a customer experience transformation through data. Later, they discuss potential criteria for determining whether an organization should seek a vendor or develop data capabilities in-house. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Ylan Kazi, Chief Data Officer at Blue Cross Blue Shield. He joins us in the first of two episodes to discuss AI's strides in diagnostics over the years, primarily driven by visual data in radiology and elsewhere. But this is not to discount where we find compelling use cases in text and language data – especially with how the healthcare space has reacted to the emergence of Chat-GPT and large language models. To discover critical AI applications and trends, download our whitepaper "3 Ways to Discover AI Trends" at emerj.com/t3.