The AI in Business Podcast

Today's is an exceptional episode of the AI in Business podcast. This week, we are delighted to announce the launch of 'The Trajectory,' a new video channel, podcast, and newsletter from Emerj Technology Research. As a special sneak preview of the first episode of the podcast, we're featuring a portion of our conversation with revered computer scientist and University of Montreal professor Yoshua Bengio on today's episode of the 'AI in Business' podcast. In conversation with Emerj CEO and Head of Research Daniel Faggella, the 'Trajectory' sneak preview marks Yoshua's return to the 'AI in Business' podcast for the first time in nearly a decade to explain his recent and very openly declared change of heart on the implications of artificial general intelligence (AGI) on the global realpolitik, and how large language models like ChatGPT became the catalyst for that change.

Today's guest is Laks Pernenkil, a principal in life sciences consulting at Deloitte. Laks joins Emerj CEO and Head of Research Daniel Faggella on today's show to discuss AI in pharmaceutical supply chain manufacturing, showcasing a host of AI use cases and applications across manufacturing and operational lines of business. Later, the two surmise the near future of AI adoption in pharmaceutical supply chain management and where business leaders should focus their investments and attention. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guests are Karl Hersch, Vice Chairman and leader of Deloitte's US Insurance practice, and Sandee Suhrada, Partner at Monitor Deloitte leading AI for Insurance. They join Emerj CEO and Head of Research Daniel Faggella on today's podcast to discuss the opportunity space in insurance, highlighting the integration of automation and potential value for business creation. Throughout the episode, the pair underscore incoming changes to underwriting and customer engagement workflows, focusing on performance, productivity, and efficiency plays over the next three years. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Shane Bray, Chief Customer Experience Officer (CXO) at Blue Cross and Blue Shield of Louisiana. He joins Emerj Senior Editor Matthew DeMello on today's program to examine how the convergence of healthcare and financial services presents a compelling opportunity for the integration of AI to elevate patient experiences and customer interactions in insurance workflows. Later, they take a closer look at the advantages of generative AI in addressing problems like the interoperability of different healthcare IT systems and giving caretakers a deeper understanding of patient behaviors and sentiment analysis. This episode is sponsored by Uniphore. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Adam Burns, Vice President of Network and Edge and director of EdgeAI Development Tools at Intel. Adam returns to the podcast this week to talk about out-of-the-box solutions for computer vision in manufacturing, retail, healthcare, and beyond. Throughout the episode, Adam discusses relevant use cases related to Intel's Geti Platform, what industry leaders should know before deploying out-of-the-box AI products, and the essential lessons in model development he's gained from developing these tools. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Gianni Giacomelli, Former Senior Advisor for Innovation at Genpact. Gianni currently serves as Head of Design Innovation at the Collective Intelligence Design Lab at MIT. He served as Chief Innovation Officer at Genpact from 2016 to 2022, when he stepped down to found Supermind. Design, an innovation advisory firm that helps organizations engaged in environmental and social transformation harness the power of AI tools. Gianni joins us on today's program for a sober yet optimistic conversation with Emerj CEO and Head of Research Daniel Faggella on the real-world implications for generative AI, the massive changes it will bring about for multiple industries in the near future, and what business leaders need to know to thrive in the new landscape. For more relevant insights on these topics, business leaders should also explore Genpact's recent white paper titled 'Break Boundaries with Generative AI.' This episode is sponsored by Genpact. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guests include Kelly Cusick, Managing Director in Deloitte Consulting's Actuarial & Insurance Solutions practice, and Michael Cline, Managing Director and Insurance Sector Claims Leader for Deloitte Consulting. Joining Emerj Senior Editor Matthew DeMello, they explain key trends in underwriting for our executive audience, emphasizing the evolution of personalization and the expanding reach of personal connections within the industry. Later in the discussion, the trio explores the transformative impact of new AI capabilities, shedding light on how these technologies enable insurance companies to streamline workflows and provide invaluable prescriptive insights for both underwriters and customers alike. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Andrew Bolt, Partner at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today's podcast to talk about challenges in R&D for life sciences. While productivity has remained stagnant for the last 10-15 years, advances in AI-enhanced protein structure prediction are revolutionizing drug targeting and the very infrastructure of recruiting patients for clinical trials. Later, the two postulate on the ways AI can expedite regulatory compliance in pharmaceutical R&D in similar ways. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guests on the 'AI in Business' podcast are Jennifer Bradshaw and Arash Kamiar, Director of Product and Senior Product Owner at NLP Logix, respectively. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. They join Emerj Senior Matthew DeMello on today's podcast to talk about developing AI solutions with what they call a 'product mindset.' Throughout the program, the pair emphasize shifting focus away from the unique technological capabilities of AI tools to the problems that customers suffer through every day and how those tools can be applied to solve them. This episode is sponsored by NLP Logix. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guest is Dr. Dan Elton, a Data Scientist at the Mass General Brigham Data Science Office. He's also a fellow at the Foresight Institute and previously served as a staff scientist at the National Institutes of Health. He joins Emerj Senior Editor Matthew DeMello on today's show to talk about promising AI use cases in healthcare, including use cases in radiology, compliance, and medical record generation, search, and summarization. Later, the two discuss how foundational models will transform how AI is used in radiology. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guest is Bhuvanesh Abrol, US Private Equity Consulting Leader and US M&A Services Private Equity Consulting Leader at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today's program to talk about the AI opportunities in private equity investment decisions and deal-making. Later, the pair pull apart the fundamentals of using AI to inform opaque pricing in procurement and to drive increased collection rates. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guests are Melissa Easy, Vice President and General Manager of Clinical Technologies and Vinita Navadgi, Sr. Director, Digital Patient Suite at IQVIA. They join us on today's show to discuss the advantages of optimizing consent workflows through automation, or 'eConsent' processes. The conversation delves into the metrics defining the effectiveness of 'eConsent' for both patients and healthcare providers, elucidating the role of AI in shaping the broader landscape of clinical trials. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Mark Miller, Managing Director of Life Science Advertising, Marketing & Commerce at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today's podcast to discuss leveraging data in proven AI use cases in pharmaceutical sales and marketing, particularly when it comes to the 'next best' engagement. Throughout the episode, Mark emphasizes the importance of connected data and decision algorithms to engage with healthcare professionals more effectively. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is John D'Angelo, Real Estate Solutions Leader at Deloitte. John joins Emerj CEO and Head of Research Daniel Faggella on today's program to discuss the challenges and trends in the real estate industry, highlighting the local knowledge-heavy nature of the business. Throughout the episode, John emphasizes the true sources of friction to new technology adoption and the importance of storytelling in the sector. Later, the discussion delves into the leasing process, where AI can streamline the creation and understanding of complex leases, reducing labor and mitigating risks. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Ciprian Porutiu, Vice President of Operations and Strategy at Marsh McLennan. Prior to Marsh McLennan, Ciprian spent much of his career in IT leadership for various fintech firms. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ciprian explains the fundamentals of a VUCA – short for volatile, uncertain, complex, and ambiguous – business landscape to a financial services executive audience. Throughout the episode, Ciprian offers insights into delivering the necessary business agility and addressing the acute challenges of scaling systems based on advanced technologies. Today's episode is sponsored by Uniphore. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guest is Sreekanth Menon, Vice President and Global Leader of AI/ML Services at Genpact. Sreekanth joins Emerj CEO and Head of Research Daniel Faggella on today's show for a candid and productive conversation on what responsible AI practices in transparency and accountability truly mean in terms of practical data governance policies. With new generative AI applications and challenges surrounding hallucinations and misinformation, responsible AI disciplines and workflows are no longer the terrain of PR buzzwords. Sreekanth's appearance on today's show builds off of Genpact's existing thought leadership in these areas, offering business leaders actionable insights in leveraging these new capabilities for procurement process improvement. Along the way, he explains in-depth what these changes will mean for banking and other industries as they become more widespread between enterprises. For more relevant insights on these topics and more, business leaders should also explore Genpact's recent white paper titled 'Creativity and Constraints: A Framework for Responsible Generative AI.' This episode is sponsored by Genpact. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Steve Astorino, General Manager, Product Development, Data, AI & Sustainability and Canada Lab Director at IBM. Steve joins us on today's program to talk about the biggest challenges for enterprise leaders when it comes to driving the infrastructure innovations necessary to leverage new emerging AI use cases — especially in new, data-hungry generative AI tools. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Michael Tambe, Head of Data Science for Amazon Advertising Field Sales. Mike has led data science efforts in sales and marketing and leading edge companies like Amazon Ads and LinkedIn. Through these experiences he's become an advocate of enterprises building a "data driven go to market engine." He joins Emerj Senior Editor Matthew DeMello on today's podcast to talk about what that means, along with the challenges and possibilities of new emerging AI capabilities. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest on the 'AI in Business' podcast is Haden Kirkpatrick, Vice President of Innovation and Venture Capital at State Farm. Haden began his position at State Farm in February 2021 and has spent much of the last decade in the insurance industry after starting his career at T-Mobile. Haden returns to the podcast to talk about 'know your asset' workflows and what they're coming to mean for an AI-enhanced insurance space. Throughout the episode, he clarifies what these changes mean for the three-to-five-year short term of the industry and offers thoughts on what things may look like after. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Harsh Kar, an enterprise leader in data and AI at Genpact. Harsh joins Emerj CEO and Head of Research Daniel Faggella on today's show to deliver a sober yet very optimistic assessment of the challenges and opportunities surrounding new generative AI capabilities for organizations across industries. Throughout the episode, Harsh pulls apart how previously siloed enterprise functions – from data management, to hiring and marketing strategy – will soon work in concert, and with greater facility than ever before. Later, Harsh offers executives specific and actionable criteria for developing the data governance practices necessary for any enterprise to leverage generative AI use cases that will soon transform entire industrial sectors. For more relevant insights, business leaders should also explore Genpact's recent white paper titled 'Scaling Generative AI in the Enterprise. This episode is sponsored by Genpact. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Caitlin Hodges, Risk Manager at Amazon. Caitlin joins us on today's program to talk about the biggest challenges for eCommerce leaders when it comes to reducing policy fraud, and the unique forms their solutions can take from a data perspective. Throughout the episode, Caitlin pulls from her experience from the frontlines of developing new tools to fight competitor fraud, such as detecting AI-manufactured negative reviews for competing products. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Tomas Ohlson, Founding Engineer at Einride. Einride is a Swedish-based logistics and technology company best known for pioneering automated transportation solutions and leveraging data to drive cost efficiencies across supply chains. Together with Emerj Senior Editor Matthew DeMello, Tomas explains how electric and autonomous vehicles are streamlining inefficiencies in logistics workflows, and providing cost reductions in everything from energy use to inventory prediction. Later, they explore how an automation-first approach is giving us a new perspective on the best places for human judgment in supervising supply chains. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Easwaran Krishnamurthy, VP & CIO of Building Solutions for North American and Global Field Operations at Johnson Controls. Johnson Controls is a major producer of fire, HVAC and security infrastructure for buildings. Easwaran, or "EK" for short, joins us on today's podcast to discuss the practicality of putting AI in the hands of field technicians across heavy industry and B2B customer-facing workflows. Together with Emerj Senior Editor Matthew DeMello, EK brings a practical perspective to these challenges - outlining precisely where leaders will need to level up their data infrastructure at their organizations to leverage a future of copilot-empowered technicians helping customers and machines in the field. Today's episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Aaron Chamberlain, Senior Medical Director of the Musculoskeletal Clinical Program at Intermountain Health. Intermountain is a US-based not-for-profit healthcare system with over 350 clinics and 30 hospitals in the Intermountain West, located in Salt Lake City, Utah. Aaron joins us on the program today to talk about the biggest challenges facing healthcare leaders when it comes to driving patient access and improved outcomes. In conversation with Emerj Senior Editor Matthew DeMello, Aaron addresses the problem of tech debt and the role that emerging generative AI capabilities can play in ensuring that doctors are spending more time interfacing with patients than in tedious administrative tasks. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Bikalpa Neupane, Head of Artificial Intelligence and Natural Language Processing at Takeda. He joins us on today's program to discuss how siloed data and trust in data science processes are among the biggest challenges facing life sciences leaders and the promise of new use cases and generative AI tools in confronting those challenges. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Pablo Vargas, Risk and Compliance Manager at FanDuel. FanDuel is a fast-growing company in the gaming industry, with over 1,500 employees working with state regulators and other industry partners to bring high-quality entertainment, gambling and sports news experiences to their users. Pablo joins us on today's podcast to talk about managing fraud risk in the gaming space and the unique challenges gaming leaders face for both online and in-person sales domains. Throughout the episode, Pablo pulls from his larger experiences in financial services to frame how to think of customer journeys in the gaming industry as the sector begins to sense its longevity. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Fabrizio Burlando, Global Head of Advisors Consulting and Digital Labs at Mastercard. Previous to Mastercard, Fabrizio also served as a project leader at Boston Consulting Group and as a Senior Consultant for the United Nations. He joins us on today's program to talk about the current new wave of generative AI tools, their impact on the financial services sector and how SMBs stand to benefit from a blossoming market for microservices emerging in their wake. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is John LeBaron, Chief Revenue Officer at Pattern. Pattern is a tech company that builds an AI-driven platform for helping businesses grow faster and sell more on eCommerce marketplaces. John joins us on today's program to discuss the biggest challenges for brand and consumer product executives, given the current state of AI adoption in the eCommerce sector. Later, he and Emerj Senior Editor Matthew DeMello dissect how new generative AI tools will impact advertising and content optimization. This episode is sponsored by Pattern. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Sean Moriarty, the new CEO of Primer. He joins Emerj CEO and Head of Research Daniel Faggella to discuss how to build trust in the true capabilities of AI-enhanced systems that will be making all the difference in life and death situations going forward for the defense sector and beyond. Throughout his appearance, Sean emphasizes the primacy of getting end users to properly execute procedures by understanding problems in human terms, not the esoteric language of subject matter experts. This episode is sponsored by Primer. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Tom Pettit, Chief Operations and Supply Chain Officer at Xylem. Xylem is a leading global water technology company committed to solving the world's critical water, wastewater and water-related challenges through technology, innovation and expertise. Tom joins us on today's program to talk about challenges for B2B leaders when it comes to providing their customers with high-quality experiences and what specific metrics can help industry leaders prepare their organizations for use cases in VR training and other generative AI tools. Today's episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is legal expert Anna Gressel. She returns to the program today to discuss the impact that AI will have on legal workflows, from document processing to the skills law professionals should focus on as they conduct their work in tandem with emerging technologies. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Ted Kwartler, Field CTO of Generative AI at DataRobot. DataRobot is an AI-powered software company that helps enterprises automate processes from end-to-end. Ted returns to the platform in conversation with Emerj CEO and Head of Research Daniel Faggella to examine what challenges for software development teams look like from the perspective of leadership. Later, Ted offers actionable insight on handling pushback on goals, assigning team members based on data-verified skills rather than work politics and planning future initiatives. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Matt Madrigal, Vice President and General Manager of Merchant Shopping at Google. Matt joins us on today's program to talk about some general challenges retail SMBs face and how generative AI tools can help them tackle them. From virtual experiences to content creation, Matt explains how we'll see many of the use cases previously only accessible to large companies impact all areas of retail and eCommerce. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Edosa Odaro, Chief of Data Analytics and Privacy Officer at Tawuniya and former Chief Data Officer at AIG. He is also the author of two books on overcoming data challenges, 'Making Data Work' and his latest, 'Value Driven Data' from the Taylor & Francis Group. Edosa returns to the podcast to talk about his written work and how organizations can overcome the inevitable growing pains of digital transformations. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guest is Shahar Chen, CEO and Co-founder of Aquant. Aquant is an AI-powered tech company that builds a co-pilot platform for service workflows. Shahar joins us on today's show to talk about the role generative AI-enhanced co-pilot platforms can play, particularly in improving B2B customer experiences in field service across multiple industrial sectors from heavy industry to healthcare. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Dr. Yossi Sheffi, Professor of Engineering Systems and Director of the Center for Transportation and Logistics at the Massachusetts Institute of Technology. He is also the author of 'The Magic Conveyor Belt: Supply Chains, AI and the Future of Work'. Dr. Sheffi returns to the show to expand on his thoughts about where human skills and labor markets are headed in the immediate impact of automated and autonomized workflows thanks to AI capabilities in logistics and manufacturing. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guests are Andrea Haskell, Principal of Strategy and Analytics at Deloitte Consulting, and Val Srinivas, Research Leader in Banking and Capital Markets for Deloitte. They join Emerj CEO and Head of Research Daniel Faggella to discuss the trends and challenges detailed in a new report from Deloitte on generative AI's impact on investment banking. From using new #genAI tools for news analysis and summarization in financial workflows to looking beyond trading, such as M&A, advisory, and debt issuance – the trio explores AI adoption and its impact on workflows, talent, and risk management. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Jason Wells, Chief Technology Officer at Pattern. Pattern is a tech company that builds an AI-driven platform to help businesses grow faster and sell more on eCommerce marketplaces. Jason joins Emerj CEO and Head of Research Daniel Faggella on today's program to talk about the challenges developer teams and their managers face in integrating workflows, assessing engagement, hiring the right people and beyond. Throughout his appearance, he emphasizes the importance of individualizing over-generalizing systems for teams and elevating team members who are most passionate about solving problems. This episode is sponsored by Pieces (https://pieces.app/). Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Srihari Govindarajan, Senior Director of Finance Transformation at PayPal. Srihari joins Emerj CEO and Head of Research Daniel Faggella on today's show to talk about how PayPal approaches fraud and policy abuse – including how they leverage a bespoke version of ChatGPT they refer to as "fraudGTP." Throughout the episode, the pair scrutinize the concrete value of LLMs and other forms of generative AI in finserv workflows, specifically in mitigating fraud. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Dan Buckland, Medical Director of Duke University Health System. Dan is also an assistant professor at Duke University as well as a deputy human system risk manager at NASA. Obviously, he's no stranger to the latest and greatest technology. However, Dan joins us on the program today to talk about Duke University's unique approach to AI technologies - often using models that are at least two years old and have requisite training - and using virtual care as a last resort whenever data is showing in-person experiences are holding back patients and caregivers. To access Emerj's frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today's guest is Ramesh Durvasula, Senior Vice President of R&D IT at Lilly. Ramesh joins us on the program today to discuss AI's impact on the drug targeting process, particularly in helping pharmaceutical leaders like Lilly better predict what potential drugs to invest in for bringing to market and when. With increased certainty in drug targeting, Ramesh explains how AI capabilities are driving clinical trials to be used as an alternative form of healthcare. Visit emerj.com/beg1 to learn more about the practical steps for AI deployment for non-technical professionals.

Today's guest is Marco Argenti, Chief Information Officer at Goldman Sachs. Before working with Goldman Sachs, Marco served as SVP of Developer Services at Nokia, then Vice President of Technology of Amazon Web Services (AWS) in 2013, where he started and ran several AWS businesses, including mobile, serverless computing, Internet of Things, and augmented and virtual reality. He joins us on today's program to talk about where banking leaders should be showing the most caution when it comes to emerging AI capabilities and how financial services professionals should think of cultivating their skills for the future. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo joins us on today's program to talk about the ways that new and emerging AI tools can help streamline workflows for developers, from making their work histories more accessible to bridging gaps between their work and their fellow stakeholders in design workflows. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Leonardo Lambert, Director of Commercial at Corti. Corti is an AI-driven software company that develops a digital assistant for augmenting caretakers in improving patient outcomes and internal performance. Leonardo joins us on today's program to talk about the challenges facing caretakers in decreasing friction in the patient experience — from administrative costs to ensuring best practices. Throughout the episode, he emphasizes the importance of the patient's first contact with a healthcare service funnel in delivering the highest quality care. This episode is sponsored by Corti. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guests are DLA Piper's Partner, Chief Data Scientist, Bennett Borden, and Partner, Chair AI and Data Analytics Practice, Danny Tobey. DLA Piper is among the world's leading law firms and as Bennett and Danny explore with Emerj Senior Editor Matthew DeMello on today's podcast, they have some compelling use cases at the cutting edge of AI applications in the legal realm. In a follow-up to their first episode on document management use cases, Bennett and Danny closely examine how large language models are changing workflows throughout the legal sector. Later, they look back at their conversation across both episodes to offer hypotheses on what future legal work will look like in an augmented AI future. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Michael Tambe, Head of Scaled Insight Science, Amazon Ads. Mike has led data science efforts in sales and marketing and leading edge companies like Amazon Ads and LinkedIn. Through these experiences he's become an advocate of enterprises building a "data-driven go-to-market engine." He joins Emerj Senior Editor Matthew DeMello on today's podcast to talk about what that means, along with the challenges and possibilities of new emerging AI capabilities. To access Emerj's frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today's episode marks the return of our 'AI Futures' series, where we explore what AI means for the future of our society and species with a more academic caliber of guests. Today's guest is Florian Douetteau, Co-founder and CEO of Dataiku, a Europe-based artificial intelligence and machine learning unicorn that builds custom business solutions for what they call "Everyday AI" in industrial sectors like retail, healthcare, banking and beyond. Florian joins Emerj CEO and Head of Research Daniel Faggella on today's show to imagine what life will look like where experiences – from work to play and everything in between – will take place entirely in AI-generated virtual reality and what this will mean for societies and economies around the world. If you've enjoyed or benefited from the insights in this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Carm Taglienti, Chief Data Officer and Data/AI Portfolio Director for Insight. Insight is a leading IT solutions provider specializing in streamlining enterprise data infrastructure. Carm returns to the program to talk about the future of generative AI capabilities, offering predictions that the technology will be characterized by more complex and efficient models, faster training and inference. Later, he and Emerj Senior Editor Matthew DeMello pull apart what these improvements mean both in their range of capabilities and applicability in various industries. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Jeff Otto, Chief Marketing Officer at Riskified, a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff shares findings from Riskified's new survey of 300 merchants from around the world on their customer policies, including refunds and loyalty programs. The survey sheds light on what refund policies and CX strategies mean for bottom lines across the retail and eCommerce sectors. Later, the pair discusses these problems from a data perspective and the growing importance of retail leaders being able to verify as much customer information as they can. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest on the 'AI in Business' podcast is Haden Kirkpatrick, Vice President of Innovation and Venture Capital at State Farm. Haden began his position at State Farm in February 2021 and has spent much of the last decade in the insurance industry after starting his career at T-Mobile. He joins us on today's show to talk about challenges facing the insurance industry – from the deluge of data coming from the Internet of Things and emerging generative AI tools. Throughout the episode, Haden pulls apart how these challenges look to an executive coming from a telecom background and how insurance leaders can leverage data tools to help solve them. For access to Emerj's Executive Cheat Sheet on AI in insurance, check out emerj.com/ins1.