The AI in Business Podcast

Our guest today is Christian Floerkemeier, VP of Product, CTO, and Co-Founder of Scandit. Scandit has raised nearly $300 million to address smart data capture, they have hundreds of employees, and logistics and supply chain is one of the spaces in which they operate. In today's episode, we're focusing on two different use-cases that share the use of computer vision. First, we discuss ID verification applications in alcohol delivery services, followed by increasing efficiency in loading and unloading trucks in supply chain juncture points with computer vision. Christian details how these two use-cases work in terms of where the computer vision is being leveraged, how the data is stored, and the realities of adoption. This episode is brought to you by Scandit. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today's guest is Mazin Gilbert, Director of Engineering, Telecommunications Orchestration, Analytics, and Automation at Google. Some five or six years ago, Mazin joined us to discuss artificial intelligence in telecommunications when he was with AT&T. Since this last episode, AI has become inevitable in the telco space with substantial AI deployments across the industry. In this episode, Mazin first speaks about what he's observed in the telecommunications world that he considers some of the early signs of change in data infrastructure and the fruitful use of AI. He then dives into where artificial intelligence is currently adding value to the telco industry. To discover critical AI applications and trends, download our whitepaper "3 Ways to Discover AI Trends" at emerj.com/t3.

Our guest on today's episode of the AI in Business podcast is VP of Artificial Intelligence at Samsung SDS America Patrick Bangert. Patrick discusses the efficacy of making minimal workflow changes a goal from the start and how the AI capabilities pioneered at Samsung have made their way to widespread success for other enterprises. In particular, Patrick gives actionable insight into how minimizing change management friction benefits end users — and why the way people and systems work together remains much more complicated even than machine learning. To access Emerj's frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1.

This week we're continuing our series on artificial intelligence in compliance. Our guest is Thomas Mangine, Director of AML and Risk Reliance for the Bank of Montreal. In this episode, Thomas shares his unique perspective on staying ahead of adversaries from financial services and defense points of view. He also discusses how data is becoming more valuable and what particular kinds of data are creating new opportunities for emerging forms of AI capabilities. Thomas also details several unique compliance-related use cases and circumstances regarding concerns about sanctions. This episode is part of our broader series on compliance brought to you by Smarsh. If you haven't already, be sure to tune into the previous episodes in this series at podcast.emerj.com to discover more key insights from leaders in the industry.

Our guest on today's AI in Business Podcast episode is VP of Product & Partnerships at OpenAI Peter Welinder. He and Emerj CEO Daniel Faggella discuss the potential impact of the model on numerous sectors, along with the possibility that these tools could have unforeseen consequences when placed at everyone's fingertips. In other words, GPT-3 could unleash many examples that show what we think we want from AI capabilities is not what we actually want. To access Emerj's frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1.

Today's guest is General Manager of Artificial Intelligence & Innovation at Microsoft David Carmona. David shares his experience at the frontlines of AI enterprise adoption at a legacy tech brand, and all the setbacks they faced along the way. David also discusses how his team found management buy-in on AI capabilities through effective education and developed the kind of long-term strategy necessary to lay the groundwork for organization-wide digital transformation. If you are interested in more interviews about the future of artificial intelligence across industries, check out the AI Futures Series on AI in Business podcast on all major platforms at emerj.com/podcast.

Today's guest is Jackson Hull, former COO of OakNorth, a unicorn company recently listed in Forbes as Europe's most valuable fintech. In a financial services-focused discussion that echoes the theme of our recent Monday series on AI success factors, Jackson highlights a use case in helping banks analyze the risk of their loan portfolio. Jackson also advises business leaders on what they should keep in mind when deploying early AI projects, particularly for those enterprises with uniquely high levels of external demand. If you find yourself benefiting from the insights in today's episode, consider supporting us by leaving us a five-star review on Apple Podcasts and telling us what you'd like to hear more about in future episodes.

Today's guest is Arcangelo Grisi, Head of Market Surveillance for the U.S. at HSBC. As one of the largest financial services organizations in the world, HSBC generates approximately $50B in revenue per year. In this episode, Arcangelo explores the monitoring of trades regarding manipulating the markets and monitoring communications. He goes into detail about how challenging and essential this role really is within the enterprise. This episode is part of our broader series on AI and compliance sponsored by Smarsh. Smarsh has given us a broad mandate to reach AI experts in the domain of compliance and learn their best practices for adopting the technology. To learn more about sponsored content and how to engage with the Emerj audience, visit emerj.com/ad1.

Today's guest is Dr. Krishna Bulusu. Holding a Ph.D. from the Institute of Cancer Research and completing his post-doctoral research at the University of Edinburgh, Krishna was, until recently, an Honorary Lecturer for the Department of Neuroscience at the University of Sheffield. Krishna has worked at Astra Zeneca for the last six years and is currently the Director of Early Computational Oncology. In this episode, Krishna discusses how we can more effectively leverage endless streams of data in the life sciences industry to develop drugs and treatments with knowledge graphs. He also shares his perspective on the current impact of AI and where and how knowledge graphs are impacting workflows today. This episode is part of our AI is Here series sponsored by SambaNova Systems. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guest is Chris MacDonald, Head of AI and Analytics at PTC. PTC is a multibillion-dollar software firm focused on the service operations industry, and Chris speaks with us this week about the AI adoption journey for folks in service operations. In this episode, we discuss what it looks like for companies to ensure their customers get as much value out of their products as possible while simultaneously collecting data and learning how to improve future products. Chris highlights the importance of ensuring data quality and working as a team in this process. He also shares some of the unique elements of this particular life cycle of a product that is created and then shipped off and put under someone else's control but continues to be monitored and improved by the manufacturer. This episode is brought to you by PTC. To discover more service-related insights from Chris, tune in to PTC's Speaking of Service podcast. For more information about Emerj Media and sponsored content opportunities, visit emerj.com/ad1.

Today's guest is Kai Schrimpf, Global Head of Transaction Monitoring at UBS. UBS is a financial services organization doing more than $35 billion in annual revenue based in Zurich and Basel, Switzerland. In this episode, we dive into compliance in the banking and financial services space. There are three distinct topic areas in today's episode. First, Kai provides a big-picture perspective on the state of compliance in banking and financial services today and current workflows that could be leveled up. Secondly, he discusses specific use-cases and describes areas where he sees data 'wake up' in terms of its value for keeping firms in line with regulatory standards. Lastly, Kai shares some business advice for enterprise leaders and speaks about what business leaders should know before adopting artificial intelligence in a financial services organization. This episode is part of a series sponsored by Smarsh. In this series, we're focusing on bringing on global experts in compliance to get varied perspectives on where AI and data are adding value today.

Today's guest is Neil Sahota, CEO of ACSI Labs and Chief Innovation Officer at the UC Irvine School of Law. Neil previously worked with IBM for 12 years as a Master Inventor focused on developing new patents with a particular emphasis on big data and analytics. In this episode, we are focused on the legal space. In the first part of this episode, Neil dives into specific use-cases that highlight where AI is impacting law today. He discusses several applications that lawyers, law firms, and legal departments at large enterprises use today with high traction. In the second part of this episode, Neil shares his perspective of the areas in the legal world that he believes are most likely to be disrupted by AI in the next five years. Regardless of industry, Neil provides critical insights about what the future might hold for certain kinds of processes and workflows that are most likely to be automated.

In this episode, we're focusing on compliance considerations in the insurance world. Our guest this week is Pardeep Bassi. He is currently Global Proposition Leader of Data Science for WTW, or Willis Towers Watson, a publicly traded financial services firm based in the United Kingdom. This week Pardeep covers two different topics with us. First, he discusses some areas where regulation intersects with AI applications in insurance and what the potential data risks for elements such as transparency, personal data use, etc., are. Secondly, Pardeep dives into how leaders might consider these regulatory rules in their adoption strategy. Not only to meet regulatory compliance rules but also to potentially use AI to address them. This episode is brought to you by Smarsh and is part of a broader series on AI applications for compliance and communications intelligence. To learn more about how to reach Emerj's global executive audience with Emerj Media, visit emerj.com/ad1.

Today's guest is Marshall Choy, Senior Vice President of Product at SambaNova Systems. This episode is part of our AI is Here series, where we've talked about the current impact of AI across industries with practitioners and leaders across the United States and Europe. In this episode, we're focusing on AI adoption trends and what successful AI adopters are doing that others aren't. Marshall discusses the trends he's noticed in enterprises adopting AI well from a team perspective, a technology perspective, and a decision-making perspective. He also speaks about some of the differences between the American and European AI ecosystems and what European business leaders may potentially want to consider. This episode is brought to you by SambaNova Systems. To learn more about the AI is Here initiative and to learn more about how you might reach Emerj's global audience, visit emerj.com/ad1.

Today's guest is Aakash Indurkhya, Co-Head of AI at Virtualitics. Virtualitics is a venture-backed firm based in Pasadena, California. In this episode, we discuss what it means to explore our data and identify where the gaps in our data quality or potentially the gaps in essential data fields are. Aakash speaks to us this week about not only what exploration, that is to say, why it's valuable conceptually – when dealing with tremendous volumes of data, what does exploration accomplish, and where specifically, better exploration can lead to better results? He dives into two specific use-cases, one in drug development and one in retail. While these are vastly different worlds, these use-cases focus on exploring data well to train an AI model and deliver the desired results in the enterprise. Aakash provides an excellent conceptual overview from a C-suite vantage point of the role. Virtualitics sponsor this episode. To learn more about reaching Emerj's global executive audience and sponsored opportunities, visit emerj.com/ad1.

Today's guest is Mark Russinovich, CTO of Microsoft Azure. In this episode, we focus on large language models, and Mark speaks with us about two distinct topics. First, he discusses actual, in-the-field applications of large language models today. Mark goes over several of them, but one use-case with Carmax is particularly useful for natural language generation in an enterprise use-case. Secondly, Mark talks about what he would recommend for enterprise leaders who would like to look at their own business and identify where they can apply the value of large language models within their enterprise and the particular workflows that might be optimal for LLMs. This episode is sponsored by Kisaco Research. This year, the Kisaco Research AI Hardware Summit takes place from September 13th through September 15th at the Santa Clara Marriott in California. Mark is among many distinguished speakers, including infrastructure and AI leaders at Meta, Wells Fargo, Salesforce, and more.

Today's guest is Brandon Carl, EVP of Product Strategy at Smarsh. Smarsh is a substantial player in the compliance domain in financial services, and in this episode, we're focusing on AI applications in compliance for the industry. Brandon discusses three critical points in this interview. First, he discusses what kind of communications data may serve as financial crime signals or, in other words, what varieties of communications data we should pay attention to. The second point Brandon focuses on is how we can use that data to unlock value and detect financial crime with AI. Lastly, he speaks about how leaders can find the low-hanging fruit in their own communications data. This episode is the first of a sponsored series here on The AI in Business Podcast by Smarsh. Be sure to tune in on Thursdays to gain more insights about compliance and communications intelligence with new episodes of this series.

Our guest today is Richard Schak, Senior Technical Account Manager, and Fraud Product Strategy Consultant at Datavisor. In this week's episode, Richard discusses two key topics: how payment processing fraud is detected with AI and what these workflows look like before and after AI is applied. Richard also shares a specific perspective about where data and algorithms fit into the mix and emphasizes the importance of "lighthouse projects," or the early projects that can be used to prove potential ROI to get leadership to approve larger projects and enable enterprises to level up fraud detection as a capability. This episode is brought to you by Datavisor. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today we are focusing on the domain of data collection and quality. Our guest is Christian Rozsenich, Managing Director of Clickworker. In this episode, we talk about a few topics broadly applicable to any industry. The first is the general challenges and importance of data quality and data harmony for AI projects. Christian details the kinds of issues enterprises are running up against and how they can diagnose their own data needs. The next topic we highlight is real-world use-cases of computer vision and computer voice. Christian explains how data is collected and processed for crowdsourcing applications and more. This episode is sponsored by Clickworker. To learn more about Emerj Media and how to reach our global executive audience, be sure to visit emerj.com/ad1.

Today's guest is Caroline Gorski, Chief Executive Officer for R2 Factory at Rolls-Royce. As the world's second-largest aircraft engine maker, Rolls-Royce makes all kinds of large and heavy machinery that require numerous parts. In today's episode, we explore the questions of how to source those necessary parts and leverage AI to achieve greater transparency in our supply chain. Caroline discusses where AI is making a dent in the industry today. She also provides a glimpse into the future with her perspectives on how companies will deal with supplies and how outside data sources might affect the supply chain and, consequently, estimated arrival dates for various parts from vendors around the world. This episode is part of our AI is Here series sponsored by SambaNova Systems. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today, we're diving into AI and its applications in the energy sector. Our guest is Andrey Konchenko, Senior Product Manager at DroneDeploy. Andrey previously spent fifteen years at Schlumberger, a gigantic firm with 100k+ employees in the energy sector, and he now works on drones, robotics, and computer vision at DroneDeploy. We discuss three main topics in today's episode. First, what has made artificial intelligence relevant for business leaders in the energy sector now? Second, we explore individual use-cases for ground robotics, flying robotics, and some novel computer vision applications. Lastly, Andrey provides adoption advice for leaders who are considering this technology in the energy space. This episode is brought to you by DroneDeploy. To learn more about reaching Emerj's global audience, visit emerj.com/ad1.

In this week's episode, we're discussing a topic that applies across industries for AI projects: where is the data coming from? Our guest is Dora Boussias, Senior Director for Data Strategy and Architecture at Stryker. Stryker is a $17B per year company in the medical device space. She discusses the process of building out a data strategy with a key emphasis on the right questions to ask, such as: how can we organize and focus our vision and efforts to be able to unlock the data that's likely to be the most valuable for today's projects and for the future of AI projects as well? The opinions in this episode are the guest's personal opinions and do not represent Stryker's opinions in any way. If you're interested in accessing Emerj's best practices and frameworks for AI ROI, AI strategy for building AI roadmaps, and our full library of AI use-cases, you can learn more at emerj.com/p1.

This is another episode in our AI is Here series. We've covered all sorts of industries in this recent series, from financial services to oil and gas, but we've yet to touch on defense. Our guest today is Jared Dunnmon. Jared is a Ph.D. from Stanford in Artificial Intelligence and is now the Technical Director of AI and Machine Learning for the Defense Innovation Unit (DIU). In this episode, we explore two key themes: individual use-cases and capabilities that are becoming important and the adoption of AI in the defense industry today. Jared highlights how we can find patterns in data in the world and the must-knows in the enterprise to get AI off the ground. This AI is Here episode is brought to you by SambaNova Systems. To learn more about Emerj Media and how to engage with the Emerj audience, visit emerj.com/ad1.

Today we're discussing the topic of leveling up software tools with AI capabilities. Our guest is Matt Berseth. Matt is the CIO and one of the co-founders of NLP Logix, an AI services firm. A few weeks ago, Matt joined us to discuss the analogy of pizza vs. lasagna or what it means for AI to go from playing at the surface to become part of a software solution. In this episode, Matt gives examples of this transformation happening in the real world. Matt discusses where existing software solutions have been leveled up in terms of what they can deliver for value to both the end-user and the organization leveraging it in the public and private sectors. This episode is brought to you by NLP Logix. If you're interested in learning more about reaching Emerj's global audience, visit emerj.com/ad1.

Today's episode is the fifth and final part of our series on building an enterprise AI strategy. Our guest is Richard Benjamins, Chief AI & Data Strategist at Telefónica and author of "Data-Driven Company." Telefónica is a $40B firm and one of the largest in the telco space in the EU. In this episode, Richard emphasizes the importance of how we collect and handle data at an enterprise level in a way that enables us to support strategy-building. He also shares his opinion on including ethics and governance as part of the strategy-building process and discusses using smaller projects to construct bigger-picture momentum to finalize a strategy. If your company is getting started with AI, download our free guide, "Beginning with AI: 3 Critical Insights for Non-Technical Executives," at emerj.com/beg1 to learn more about the practical steps for initial AI adoption.

Today is episode four of five in our series, where we're focusing on enterprise AI strategy. Our guest today is Adam Bonnifield. Adam is the CEO of Konux, an AI firm based in Germany. One of the key takeaways Adam emphasizes in this episode is that strategy is as much about what you're not going to do as what you are going to do. He frames the processing of brainstorming about strategy and identifying opportunities in a way that focuses on the things that truly matter. Another critical point Adam makes is the benefit of addressing your enterprise's existing problems rather than a novel application when it comes to strategy. Adam describes what this looked like within Airbus with lessons that are transferable to any other enterprise. Finally, we discuss the Trinity Model for AI ROI, a tool within Emerj Plus. To learn more about Emerj's frameworks for AI readiness, ROI and strategy, visit emerj.com/p1.

Today we dive back into our series on AI strategy and have two more days of episodes coming this week. Today's guest is Sankar Narayanan, Chief Practice Officer at Fractal. Fractal is a unicorn company working on AI-related projects across industries and is well-known for its work in CPG and several other sectors. In this episode, Sankar explores three critical topics in great depth: finding the correct problems, having a long-term mindset, and building with the user in mind. In particular, being able to consider a less successful project and work backward to create a new process with a much larger likelihood of a user taking it, running with it, and converting it into ROI is one of the most salient points for this interview. He also emphasizes that it's not about whether the algorithm works or we have the data but whether someone will use it. To access Emerj's frameworks for ROI, strategy, and more, visit Emerj Plus: emerj.com/p1.

Today's guest is Anand Mahurkar, CEO and Founder of Findability Sciences. Based in Boston, Findability Sciences has done a lot of work in the ERP space across different sectors. In this episode, Anand discusses some of the challenges of data access and multiple use-cases for how current ERP data can provide predictive value for estimating demand and customizing prices for different products. Anand also unpacks the importance of ERP and where it's going in the future. This episode is brought to you by Findability Sciences. If you're interested in learning more about reaching Emerj's global audience through our podcast, email, and more, visit emerj.com/ad1.

This is episode two of five in our series on AI strategy, and today, our guest is Bret Greenstein, Partner at PwC. Bret has worked at many of the largest consulting companies in the world, and he now leads AI efforts at PwC. This special series focuses on building an enterprise AI strategy to align departments and efforts with striving for a long-term and near-term ROI. One of the main themes Bret discusses in this episode is the importance of executive fluency for assessing and building skills. Brett also gives his perspective on balancing a variety of small, disjointed AI projects distinct from business operations and connecting them so that strategy can come to life. Visit emerj.com/beg1 to learn more about the practical steps for AI deployment for non-technical professionals.

This week we are diving into the topic of AI strategy with a new series devoted to exploring how to build an enterprise-wide AI strategy and align company efforts to optimize long-term ROI while still seeing an immediate return with leaders at top companies. To start the series, we welcome back David Carmona. David is the General Manager for Artificial Intelligence and Innovation at Microsoft. In this episode, David speaks about how Microsoft didn't get its AI strategy quite right initially and what they learned from their approach. The critical takeaway he shares is educating leadership to bring everyone to a level of solid conceptual understanding of AI. He explains how this educational element became a crucial underpinning for how they turned things around and built a strategy that can help inform where they are going as a company. If you're interested in unlocking our AI best practice guides, frameworks for AI ROI, and more resources, visit emerj.com/p1.

This is another episode in our AI is Here series, and today, we're focusing on AI in the hospital setting. In this episode, we discuss patient data and being able to guide a patient's treatment journey with artificial intelligence. Our guest is Dr. Kostas Papagiannopoulos. Kostas is an Honorary Senior Lecturer at Leeds University and serves as Thoracic Surgeon for Leeds Teaching Hospitals. He is also a Medical Advisor to several substantial medical device companies and, until recently, was President of the European Society for Thoracic Surgeons. In today's episode, Kostas discusses where he's seeing AI make its way into the hospital setting and some of the critical barriers to adoption, and how leaders should overcome them. This series is brought you to by SambaNova Systems. SambaNova believes that AI is here, and we've partnered with them to bring you leading experts across industries to discuss where AI is making an impact today.

In this episode, we're focusing on the theme of artificial intelligence in the manufacturing industry. Today's guest is Scott Everett, CEO and Co-Founder at Eigen Innovations Inc. Scott discusses a variety of use-cases and ends this episode with some critical insights for our listeners working in the manufacturing space and some key adoption lessons that are transferable across industries for our listeners working in other sectors. This episode is sponsored by AI Partnerships Corp (AIP). AIP represents a network of 125 companies in AI and emerging technologies and serves as a matchmaker between buyers and sellers in the space. To learn more about AIP, stay tuned until the end of this episode. If you'd like to learn more about Emerj Media and how to reach our global executive audience, visit emerj.com/ad1.

Today's guest is Christophe Makni, Head of Business Operations at Migros Bank. Christophe shares a few key insights in this episode, starting with where natural language processing is finding a fit in banking today and the real deployments in the world. Secondly, he provides straightforward advice on identifying the low-hanging fruit for natural language processing and, in particular, document processing. Finally, towards the end of this episode, Christophe shares his ideas on encouraging adoption and some critical lessons he's learned through real adoption experiences. This episode is part of our ongoing AI is Here series. We have partnered with SambaNova to bring you this special series featuring AI leaders across industries to discover where AI is making an impact today. Make sure to tune in to the rest of the series here on The AI in Business Podcast on your preferred podcast platform.

Today's guest is Nick Pilkington, CTO of DroneDeploy. We're focusing on clean energy in this episode, and Nick walks us through how artificial intelligence is becoming more relevant in the renewable energy sector. He goes in-depth about where drones and AI serve to improve processes and safety for residential solar and EV charging companies. In the past five years, there's been a lot of change in the energy sector, and Nick provides his perspective on where the future is taking us, including what kinds of new capabilities drones and machine learning can bring to bear. This episode is brought to you by DroneDeploy. To learn more about Emerj Media and how to reach our global executive audience, visit emerj.com/ad1.

Today's guest is Sanjay Chopra, CEO and Founder of Cognistx. Based in Pittsburgh, Cognistx is a firm that works with propane and commodities distributing companies. In this episode, Sanjay discusses the problem with the inefficient delivery of propane. He also provides a lot of detail on the importance of data in terms of what kind of data we need to track and how it can be used to unlock value. Sanjay also shares his perspective on what this particular AI application might mean for the future of transportation and delivery of other commodities beyond propane. This episode is sponsored by Cognistx. If you're an AI vendor and would like to know more about working with Emerj to reach a global executive audience, visit emerj.com/ad1.

Today's guest is Peter Tu, Chief Scientist for Artificial Intelligence at GE Global Research. In this episode, Peter provides a full-circle perspective on how data can inform maintenance processes and optimize specific outcomes. He also discusses some of the challenges in bringing these applications to life and some of the obstacles that GE has had to overcome. Peter speaks about these challenges as transferable lessons across different elements of heavy industry that have really made AI start to come to life. This episode is part of our special AI is Here brought to you by SambaNova Systems. SambaNova believes that AI is here, and we've partnered with them to bring you leading experts in varied industries and discuss where AI is hitting the ground running today.

Today's guest is Emmanuel Walckenaer, CEO of YSEOP. In this episode, we discuss two core questions: first, how are enterprise leaders measuring the success of AI programs that are being used to augment human productivity? The second question is about where humans fit in the loop. In other words, why are humans still critical for certain kinds of workflows and decision-making processes? Emmanuel discusses the concepts of accountability and transparency and how those themes fit into humans' role as orchestrators of AI in the enterprise. He also gives his perspective on where he sees augmentation happen in the life sciences space while discussing several of YSEOP's use-cases applicable in other industries. Our sponsor of today's episode is YSEOP. If you're interested in reaching Emerj's global audience, be sure to visit emerj.com/ad1.

Today's guest is Arun Iyengar, CEO at Untether AI. Untether is a semiconductor firm based in Toronto, but with employees all over North America, including Silicon Valley. Arun previously worked with AMD, another major hardware and software firm in the Bay Area, before stepping into his current CEO role at Untether AI. In this episode, Arun shares some insight on the potential use-cases for video processing with artificial intelligence and some of the existing barriers for AI hardware, and how we might potentially overcome them. He also provides a perspective on where hardware is taking us into the future. There are a lot of use-cases for AI on the edge and there are a lot of new use-cases for video and image data – how can hardware play its part in being able to not only reduce the compute and financial cost of video processing but also open up new capabilities and enable businesses to do things that they couldn't do before? This episode is brought to you by Untether AI If you're interested in reaching Emerj's global audience on the biggest B2B AI podcast on the web, be sure to visit emerj.com/ad1.

Today's guest in our second episode of the AI is Here series is Gero Gunkel, COO for Zurich Customer Active Management at Zurich Insurance. He was formerly the company's Global Head of AI. In this episode, Gero provides his perspective on the accessibility of NLP applications in insurance and where it's making a difference today. Gero also gives a good idea of why that is, what use-cases he's seeing make a dent today, and connects those thoughts to what the future of insurance looks like. This special AI is Here episode is brought to you by SambaNova Systems, the sponsor of this series. SambaNova believes that AI is Here, and we've partnered with them to bring these episodes to you. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today, our guest is Brett Beranek, VP and General Manager for Security and Biometrics at Nuance Communications. For an AI company, Nuance is relatively large. Microsoft recently bought the company for $19.7B, and they serve a variety of industries. Our topic today is the importance of subject-matter experts. Brett provides essential insights regardless of your industry because subject-matter experts play an important role in AI adoption. Within Emerj Plus, we have a long executive guide on the importance of subject-matter experts, and this interview will provide a lot of richness and depth on top of that from first-hand experience. If you're interested in learning more about Emerj Plus and how to unlock our AI best practice guides, frameworks for AI ROI, and specific resources for enterprise leaders, visit emerj.com/p1.

Today's guest is Ian Wilson, Managing Director at Strategy 4 AI, a strategy and consulting firm based in Cambridge in the UK. He discusses two crucial topics in this particular episode. First, where can AI actually step in, interact with a customer, and not make it worse but potentially improve? Ian talks about some of those use-cases and how to identify them within a financial services institution. The second main topic Ian discusses is some of the challenges and how to identify where humans may offer a better experience and where it might make more sense to keep them in the loop, and what it will take to overcome that moving forward. Ian will soon join us on our other podcast called "The AI in Financial Services Podcast," where we specifically focus on use-cases in that industry. Be sure to subscribe to your preferred podcast platform to hear his insights, perspective, and more in that upcoming episode.

Today's episode is part of our new sponsored series called "AI is Here," where we will speak with AI experts across industries and ask them where AI is impacting their industry today and what that means for the future. In this first episode, we're exploring the energy sector by speaking to an AI expert at one of the world's largest energy firms: Shell. Today's guest is Dan Jeavons, VP of Computational Science, Digital Innovation, and IT. In this episode, Dan speaks about leveraging AI to simulate the operations of an energy firm to achieve better business and sustainability outcomes. He also paints a picture of the world we're headed into, one with a more distributed energy ecosystem where the environment is an even more important consideration for energy firms. This special episode is brought to you by SambaNova Systems. SambaNova believes that AI is here, and we've partnered with them to bring you AI trends and impacts affecting different industries today in this new Wednesday series. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guest is Matt Berseth, Co-Founder and CIO of NLP Logix. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. In this episode, we're exploring the transition from light involvement in data and data science to much more deep participation, where there are a lot of transferable lessons in adoption ideas. We also discuss the lasagna vs. pizza analogy from an excellent past interview. Matt describes how we can take the data leveraged by that product and use it to help the users save time, give them more convenience, or open up more capabilities. He also articulates the gradual process of working at the surface level, learning lessons, and rebuilding some of the core components of a product. This episode is brought to you by NLP Logix. To learn more about Emerj Media and how we help AI services firms reach a global audience, be sure to visit emerj.com/ad1.

Today's episode is part of our ongoing AI Success Factors series, where we cover one enterprise AI use-case with a measurable ROI and discuss what made it successful every Monday. Today, we're going to explore the topic of maintaining railways. Our guest this week is Adam Bonnifield, CEO of Konux. Konux applies its AI technology to the rail space, and in this episode, Adam shares his perspective on a unique use-case between Konux and Network Rail, a large railway firm in the United Kingdom. Adam walks us through why achieving ground truth data was so critical for this project and what it looked like to work together with Network Rail to make those key distinctions in terms of computer vision and imagery that would define the success of the project. Discover more AI use-cases, best practice guides, white papers, frameworks, and more at emerj.com/p1.

Today's guest is Ed d'Archimbaud, Co-Founder and CTO of Kili Technology, based in Paris, France. He has previously worked with large financial institutions such as BNP Paribas, which he speaks about in this episode. We focus on two main topics in this episode: first, we discuss some paperwork-heavy workflows tied to compliance and how AI can provide a solution. The second main topic is data-centric AI and what it looks like to put it into action. Towards the end of this episode, Ed shares how he believes subject-matter experts will be critical to the future of democratizing the technology and winning long-term adoption in the financial services industry and elsewhere. This episode is brought to you by Kili Technology. If you'd like to learn more about reaching Emerj's global executive audience, visit emerj.com/ad1.

Today's guest is Michael Berger, Head of Insure AI at Munich Re. In this episode, Michael brings to bear his perspective as someone with technical experience in the industry and as the leader of Insure AI at one of the world's largest insurance firms. Michael provides a sense of the risks inherent to large AI deployments, from legal risks to physical threats and more. He also discusses how monitoring and pricing risk from an insurance policy standpoint can be updated and act almost as a living document based on the adopting and changing application itself. If you'd like to discover more financial services use-cases, be sure to subscribe to our other show, The AI in Financial Services Podcast, on your preferred podcast platform and find more use-cases on topics such as banking, insurance, wealth management, and much more.

Today in our latest AI Success Factors series episode, we are focusing on the world of heavy industry while highlighting lessons that can be applied any and everywhere. Our guest this week and Chris Joynt, AIoT Co-innovation Leader for the Solutions Group at PTC. PTC is a software firm based in the Boston area. In this episode, Chris discusses what it takes to measure ROI across several different dimensions. He also emphasizes the importance of feature engineering, what it is from a conceptual point of view, and how to use subject-matter experts to handle feature engineering and bring out elements of the data that can support enterprise leaders in their decisions. This episode is sponsored by PTC. If you'd like to learn more about reaching Emerj's global executive audience through our podcasts, newsletters, and more, visit emerj.com/ad1.

Today's guest is Stefan Boronea, Co-Founder and CTO of Proportunity. Based in London, Proportunity is a company that has raised over $170M. In this episode, we dive into the topic of where machine learning can add value in terms of accurately predicting the price of homes both now and in the future. Stefan highlights the kind of data and features that are important to understand the price of a home in the present and the future. Another critical idea he shares is about the future of the market when both buyers and sellers have access to vastly more accurate data on estimating and forecasting prices. He discusses these ideas from the standpoint of buying and selling houses and gives a perspective on how they may impact larger assets. If you're interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for enterprise leaders, visit emerj.com/p1.

This week's guest on our ongoing AI Success Factors series is Gero Gunkel of Zurich Insurance. Until recently, he was the Global Head of Artificial Intelligence for Zurich Insurance, and he is now the COO of Zurich's Customer Active Management or ZCAM. In today's episode, Gero discusses one particular use-case in helping to handle the extreme volumes of customer support inquiries that Zurich receives during certain seasons. There are two main takeaways: first, where to find the low-hanging fruit for customer experience applications for AI, and second, how to "think big and start small" from an actionable steps level in a way that achieves a measurable ROI. If you are in the financial services industry or interested in more related use-cases, be sure to subscribe to our other program called "The AI in Financial Services Podcast" on your preferred podcast platform to gain industry insights from enterprise leaders.

Today's guest is Pamela Negosanti, the Head of Sector Strategies for Financial Services at Expert.AI. In today's episode, Pamela speaks to us about the policy review process for cyber insurance. There are two main stand-out points: first, how a new technology shift and further regulation make AI almost a requirement for a particular business workflow, and second, some concrete workflow advice for applying artificial intelligence to contracts and text documents. There's an evident business value here and a very clear before and after picture of where AI helps to augment the expertise of human experts who are doing policy reviews. This episode is brought to you by Expert.AI. If you're interested in reaching Emerj's global executive audience through sponsored podcasts, content, co-branded research, and more, visit emerj.com/ad1 to learn more about Emerj's Media Services for enterprise AI vendors.