Talk About Talk - Executive & Leadership Communication Skills

“Any leader who doesn’t genuinely step into culture as a business imperative, five years from now will look back at this as one of the greatest missed opportunities of their time in leadership. Your culture can unleash all sorts of creativity that you can’t begin to imagine. And if you’re a leader and you don’t see the chance to do that right now, you’re missing the greatest opportunity – that’s being handed to you, on a plate.” (Hilton Barbour, 2020) REFERENCES Hilton Barbour https://www.hiltonbarbour.com/ LinkedIn – https://www.linkedin.com/in/hiltonbarbour/ Twitter – @ZimHilton Recommendations: “PIVOT” podcast (Scott Galloway & Kara Swisher) – https://podcasts.apple.com/us/podcast/pivot/id1073226719 Tobias Sturesson –“Leading Transformational Change” podcast https://podcasts.apple.com/ca/podcast/020-mary-gentile-giving-voice-to-values/id1504162092?i=1000489278967 Tobias Sturesson on LinkedIn –https://www.linkedin.com/in/tobiassturesson/ Culture “Think Do Say” by Ron Tite Stan Slap – Slap Company – https://slapcompany.com/ Peter Drucker – https://en.wikipedia.org/wiki/Peter_Drucker Edgar Schein – https://en.wikipedia.org/wiki/Edgar_Schein Ron Tite – THINK DO SAY – https://amzn.to/38YQ5pw Talk About Talk & Dr. Andrea Wojnicki Website – https://talkabouttalk.com Email – [email protected] Newsletter – https://talkabouttalk.com/blog/#newsletter-signup Andrea on LinkedIn – https://www.linkedin.com/in/andreawojnicki/   TRANSCRIPT Dr. Andrea Wojnicki: Thank you, Hilton, so much for joining us here today to talk about culture. HILTON BARBOUR: It’s an absolute pleasure, Andrea, what a delightful opportunity to reconnect. So thank you for that. AW: Let’s start with a definition. What is culture? HB: Well, I can tell you first what culture isn’t. Culture isn’t beer on Fridays and vegan muffins in the cafeteria. And often those wonderful posters that people put on the wall. There are two definitions of culture that ring very true for me, one quite academic, which is: Culture is how we act, behave, and make decisions to fit into an organization. And I think there’s a lot of truth around the two parts of make decisions and fit in. The second, and this is a definition that I’ve heard quite recently: Culture is how the edges of your organization behave on your very worst day. AW: Wow. HB: And I think in light of COVID, that probably was the most profound statement that I’d heard from any executive about the impact of culture. AW: So in both definitions, it’s really about the people. So in your first definition, it’s about how they’re acting, how they’re behaving, how they’re making decisions, and fitting in conforming or not conforming. And in the second definition, it’s also about that, in particular, the ones that are on the periphery. So is culture really, people management? HB: I would say culture is everything to do with humans inside our organization. You know, I always have a visceral reaction to the notion of management. There can be all sorts of weird misinterpretations of the word manage. And certainly I have an even more visceral reaction around the word human resources. AW: I was gonna ask. HB: Well, there are certain phrases that I think management theorists coined, whether it’s the 1960’s or 1980s, where they seem to put people in boxes. And I think the unfortunate thing is, the connotation becomes that this is something to be used and casually tossed aside when I’ve finished with it. AW: It sounds like an asset that you can leverage. And then throw out. HB: Absolutely, and I have no problem. And in fact, I think this an excellent point around humans, actually are some of the greatest, most incredible assets that any business has. I think the struggle that I have is when those assets are seen as easily replaceable, and asset to be exploited or an asset to be underutilized, which can often be as crushing as anything else. That part of the asset stripping is what really gets me around some of these terms and how they are applied to culture and organizations today. AW: Right. So I just want to clarify a little bit more in terms of the definition, you said that it’s looking at humans that are inside the organization. And I’m curious, what about customers and consumers? HB: Well, I think the customers and consumers so profoundly impacted by the culture. I will talk to leaders around customer service, which is for many organizations, the most explicit objective that they will put down, we are a customer centric organization, which then you and I would both love it in terms of: what would be the alternative? But the irony is that customer centricity is actually an outcome of your culture, not an objective, it’s an outcome, your culture will determine whether your people are pr

Learn 5 key communication insights for educators, including the positive impact of technology in the classroom. Chris Besse shares how edtech platforms like Edsby make education more student-centric, they enable communication and collaboration, they enable accessibility and immediacy of information, and they encourage students to learn how to learn.   REFERENCES Chris Besse & Edsby Chris on LinkedIn – https://www.linkedin.com/in/chris-besse-24b03b11/ Edsby – https://www.edsby.com/ Andrea Wojnicki & Chris Besse at “THE FUTURE OF LEARNING” Ensemble Conference, October 2020   Other Resources for Educators “THE FUTURE OF LEARNING” Ensemble online conference: video – https://www.youtube.com/watch?v=nJXimdr3bT0 website – https://www.ensembleco.com/volume-13 Mistakes of new teachers – http://ajjuliani.com/15-mistakes-new-teachers-make-learned/ Benefits of multi-media – https://www.nuiteq.com/company/blog/5-benefits-of-multimedia-learning# Confidence vs arrogance – https://talkabouttalk.com/what-is-confidence-blog/ Parenting teens and online learning with learning strategist Kimberley Acres – https://talkabouttalk.com/49-parenting-teens-podcast/ Talk About Talk & Dr. Andrea Wojnicki Email – [email protected] Newsletter – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com LinkedIn – https://www.linkedin.com/in/andreawojnicki/ FB – https://www.facebook.com/TalkingAboutTalk IG – https://www.instagram.com/talkingabouttalk/?hl=en   TRANSCRIPT Dr. Andrea Wojnicki: Thanks so much for being here, Chris. Chris Besse: Oh, pleasure, Andrea, thank you for having me. AW: As I told you before, Chris, two of my kids go to a school that’s been using Edsby for years. And I’m a big fan. So I thought, why don’t we start by having you share with everyone? What is Edsby? CB: That is awesome. I’m so glad that your kids are using it, and that you like it. So Edsby is really the most comprehensive digital learning and data system available in K to 12. It really is a central, virtual meeting spot for students and teachers, administrators and parents. It keeps everyone in the loop and engages all the stakeholders. So for students, they can see their class schedules and their assignments, they interact in a familiar private social media-like system, safe from the public internet. Parents see their child’s homework and grades. And even better, they get a window into their child’s. Teachers get course planning, attendance, assessment tools. And administrators can access district wide analytics and identify students at risk. Everybody gets what they need in real time in one app. AW: I would love to elaborate in a minute on that collaboration, that communication, that’s a huge benefit of Edsby. But I just want to back up a minute and kind of state the obvious with what’s been going on in the world with the global pandemic, I’ve observed that Edsby and other education platforms have really accelerated in terms of their adoption and their proliferation in various educational environments. Can you talk a little bit about that? CB: Yeah, absolutely. I mean, you talk to anybody who’s in the digital education space, and they would say they’ve had rapid adoption ever since COVID-19 happened. COVID – for education, it’s been a real accelerator. And the reason is because like every other industry, we were forced to do things differently. Education has stuck to the status quo for so many years. What would the OECD say? They know that student engagement has plummeted over the last 10 years and lost pace with technological advances. the education sector has one of the slowest adoption rates for digital technologies at two to 3% of total spending. And generally speaking, if you walked into a classroom today, it wouldn’t be all that different than what it looked like when we were in school, or even when our parents were in school: teacher centric, lectures and textbooks . AW: right. CB: But what education has done extremely well is research. Research on optimizing what the learning environment should look like, and how to prepare our kids for the world that awaits them. The problem is there’s been this kind of buffer between what we know is good for learning, and what we’re actually doing for learning. And some of that research, I’d say, is what are those skills and competencies required for today’s learner? We hear about 21st century learning. What does that mean? Well, it means how do we build competency in our kids around creativity, around communication, collaboration, critical thinking, computing and character education? These are vital to students in their learning as we move forward? How do we move to a student-centric learning model where students are empowered in their own learning, where teach

Step by step instructions on how to optimize your LinkedIn profile. Volterra founder Andrew Jenkins shares how to use LinkedIn for creating your personal brand, networking, thought leadership, marketing, and job-searching.   REFERENCES Andrew Jenkins & Volterra LinkedIn – https://www.linkedin.com/in/andrewjjenkins Volterra – https://www.linkedin.com/company/volterradigital/ Talk About Talk podcast episode with Andrew Jenkins #7: SOCIAL MEDIA – https://talkabouttalk.com/7-social-media-with-volterra-founder-andrew-jenkins/ Recommended podcast: Pivot – https://podcasts.apple.com/us/podcast/pivot/id1073226719 Qwant search engine – https://www.qwant.com/ How to take a headshot selfie – https://www.youtube.com/watch?v=jrD_iFl7QcA Talk About Talk & Dr. Andrea Wojnicki Andrea on LinkedIn – https://www.linkedin.com/in/andreawojnicki/ Talk About Talk on LinkedIn – https://www.linkedin.com/company/18798163/ Talk About Talk podcast episode – NETWORKING with Sharon Mah-Gin- Email – [email protected] Newsletter – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com   TRANSCRIPT – How to Optimize Your LinkedIn Profile Dr. Andrea Wojnicki: Thank you so much, Andrew, for joining us here to talk about LinkedIn. ANDREW JENKINS: You’re very welcome. I’m glad to be here. AW: I’m going to start by asking you about the objective or the purpose. So why would we want a LinkedIn account? ANDREW JENKINS: In this day and age where connections are all the more important – virtual or otherwise, and in this new world of work, and having to rely on digital networking to replace offline networking, I think people need to be more conscious of the power of network transparency. And this, if you want to call it the social graph, if I’m on LinkedIn, I now know who you know, your network is transparent to me. And so I can say to you, according to LinkedIn, you know, so and so would you be comfortable in introducing me? Or is it okay, if I reached out to them and say that you actually recommended me? There’s no more effort on your part. That network transparency is something that is often overlooked or never thought of or considered. And that’s just one aspect of the overlooked value of LinkedIn. AW: So would you say that LinkedIn has become a more necessary and more important tool? ANDREW JENKINS: Oh, very much so. And we’ve seen just with clients that we work with, and so on a rise in activity on LinkedIn, and 85% of jobs are filled through networks, not through job postings. So if you’re not networking, I’m sorry, it’s going to be particularly challenging. And you know, I’ve been mentoring some people. And as part of that mentorship, I tell them connect with me on LinkedIn, and look in my network. And I reached out to six different people on my network that they had identified as people they would like to talk to. Six out of six, I said, I have this person that I’m assisting and mentoring. They have identified you as someone they’d like to speak with, from a networking information gathering, (but not asking for a job just wanting to talk). And all six said, Yes, yeah. And they’ve all had virtual or just either zoom or phone conversations with them. And I mean, not everyone is that receptive. But this is the new reality. And so we have to up our digital networking skills, and perhaps get a little bit out of our comfort zones of cold calling people in a digital way. AW: But what you described there, I think it’s not really what I would call cold calling, right? It was more warm calling it’s through another person. And that’s probably why they were receptive. So what I heard in your answer about the purpose of object or objective of LinkedIn, then is that it serves to help us in job searches, of course, you mentioned, but really, it’s the network. It’s the connecting. ANDREW JENKINS: Well, it’s an often-used phrase that your network is your net worth. AW: I like that. ANDREW JENKINS: But for me, personally, I owe my career to LinkedIn. So from my perspective, I describe it as not, even for sales teams that I’ve trained, and other speaking engagements where I’ve talked about LinkedIn, I’ve said, LinkedIn is not necessary for a job search, or it’s a place to make valuable connections. And the sooner you equate making a connection on LinkedIn, to something where someday there will be an exchange of value. And don’t always think that it’s got to be something what’s in it for me, actually, there’s more value to come from you actually paying it forward and being of assistance to others. And Malcolm Gladwell talked about it in the Tipping Point about the strength of weak ties, right. And I found oftentimes, when I’ve reached out to someone I barely know on Lin

Crutch words, interrupting, filler comments, and more. Dr. Andrea Wojnicki shares 10 unique communication insights after hosting 60 Talk About Talk podcast episodes.   REFERENCES Resources & Recommendations “The Portfolio Career Podcast” with David Nebinski https://www.portfoliocareerpodcast.com/ https://www.linkedin.com/in/davidnebinski/ “Yogi MD” podcast” with Dr. Nadine Kelly https://yogimd.net/ https://www.linkedin.com/in/nadine-kelly-m-d-5a451946/ “Google Ads na Veia” podcast with André Carneiro https://www.googleadsnaveia.com.br/ https://www.linkedin.com/in/amarred/ Podcasting Workshop with Seth Godin and Alex DiPalma – https://podcastclub.link/ Talk About Talk Episodes Referenced #2 – USING YOUR VOICE with baritone opera singer Bradley Christensen #11 – STORYTELLING with Professor Jerry Zaltman #17 – POSSESSIONS with Professor Russell Belk #19 – SUPPORTING OUR GRIEVING FRIENDS with Andrea Warnick #23 – PROFANITY – TALKING TABOO with Professor Darin Flynn #20 – HOW TO TALK TO YOUR DOCTOR with Dr. Joshua Tepper #25 – BUILDING RESILIENCE & SELF TALK with Tosca Reno #28 – COMMUNICATING CHANGE with Professor Ellen Auster #36 – YOUTH MENTAL HEALTH with Nicole German #47 – COMPELLING PRESENTATIONS with Andrew Musselman Dr. Andrea Wojnicki Email – [email protected] Newsletter – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com   Thanks for listening. And TALK SOON!   LinkedIn: https://www.linkedin.com/in/andreawojnicki/ Web: https://talkabouttalk.com/ Email: [email protected]         ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by Talk About Talk. The post #61 WHAT I LEARNED FROM PODCASTING: from crutch words to how to interrupt appeared first on Talk About Talk.

Storytelling is a superpower. Influencer and speaker Bobby Umar shares how storytelling can elevate your personal brand and your identity as a thought leader. For marketers, storytelling is a powerful tool to facilitate consumers’ resonance with brands.   REFERENCES Bobby Umar Twitter:https://twitter.com/raehanbobby Facebook Business:https://www.facebook.com/raehanbobby/ LinkedIn:https://www.linkedin.com/in/bobbyumar/ LinkedIn Company: https://www.linkedin.com/company/bobbyumar/ Instagram:https://www.instagram.com/raehanbobby/ YouTube:https://www.youtube.com/c/BobbyUmar Speaker Profile:https://www.nsb.com/speakers/bobby-umar/ Recommendations: Gary Vaynerchuk Pod Save America   Talk About Talk & Dr. Andrea Wojnicki Relevant podcast episodes: STORYTELLING with Jerry Zaltman ARCHETYPES with Andrea Wojnicki NETWORKING with Sharon Mah-Gin – REIMAGINING YOUR PERSONAL BRAND with Michael Boydell Email – [email protected] Newsletter – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com   TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much, Bobby, for joining us to talk about storytelling. Bobby Umar: I’m happy to be here Andrea. Thank you so much. AW: My first question is really general, what makes for a great story? Bobby Umar: Well, I think probably one of the best things you can do as a storyteller is to create an image in people’s mind to get them to feel and experience what is the you’re expressing, whether you express it in words, like on a page where they express it on words on a stage or on a video… But if you can get them as you envision it, and join you in that emotional journey, that to me is probably the most powerful way to know that your story is working. Because what you’re doing is you’re creating credibility and resonance, and you involve them. So I think that’s probably the best way to describe a really powerful story. AW: So how do you involve them in a story though? I mean, it’s one thing to say it but is there a how to? Bobby Umar: Well, there’s lots of things you can do. I mean, for example, you can take people on the hero’s journey, your journey of revolution, transformation and bringing them back that whole kind of cycle or that story arc . That works really well. There is immersing the people in what’s going on in terms of drama and intrigue and suspense. There’s using certain words that heighten the tension of the story. There’s asking a question that probes you know, their insight and interest and piques their mind so they want to be part of what’s going on, or you just describe something that’s really kind of like jaw dropping. Like, you know, I was flying over the hills, and we were all about to die. Whoa, okay, now what? And things like that. So there are different ways to get them to be involved. So there’s the immersing the audience and their experience. There’s the drama, the intrigue, word choice, there’s vulnerability. There’s lots of things you can do to immerse your audience into your story. AW: You talked about the hero’s journey. And as I was preparing for this interview, I was thinking, is it possible that storytelling as a topic itself, might be possibly wearing itself out? It’s a really, really popular topic. I know that it’s one of the most searched terms that I have on my website. You know, everywhere we look, there’s master classes on storytelling by famous authors, fiction and nonfiction right? And when I was doing some research for archetypes, I came across the hero’s journey over and over again. And they talked about how it’s become almost formulaic with Disney. And do you have any comments on that? Bobby Umar: Well, I mean, I would say that to the first point, are stories getting old or tired? No, I don’t think so. I think that we’re evolving how we tell stories all the time. I mean, now you look at that 3D visualization, and V.R. There are so many different ways to tell stories. I think that that changes all the time. Some of the best movie-makers like you know, Steven Spielberg, for example, the first movie he did was different than what he’s doing now. I mean, you look at Jaws was like something, like Ready Player One is completely different. I think the issue really is when people focus on more of a formulaic approach as opposed to creating focus on the originality and on the content, on the characters. And when you end up with themes that only focus on those things. Yeah, then you’re gonna get a better job than just get a formulaic boy meets girl boy, girl dumps boy, boy gets girl again, that type of thing. So you know, formulaic? I like to call it a framework. Formulas are boring. But a framework is a structure that helps you create a compelling story as long as you can focus on the elements and do them in a very, very imp

Confidence Coaching – Communicate with CONFIDENCE – in the moment: Learn the 5-step formula to communicate with confidence when you feel that nervous energy. The 5 steps include asking a question, breathing, acting confident, focusing with no distractions, and listening, using your ears. This is confidence coaching in the moment – you got this! REFERENCES – Confidence in the moment Talk About Talk Episodes Referenced *** COMMUNICATE WITH CONFIDENCE Part 1: Mental Preparation *** https://talkabouttalk.com/58-communicate-with-confidence-mental-preparation BODY LANGUAGE with Cynthia Barlow https://talkabouttalk.com/1-body-language-with-executive-coach-cynthia-barlow/ BREATHING & POSTURE with Dr. Nadine Kelly https://talkabouttalk.com/43-posture-breathing-with-dr-nadine-kelly-yogimd/ COMMUNICATION SKILLS OF EFFECTIVE LEADERS with Heather Stark https://talkabouttalk.com/52-communication-skills-of-effective-leaders-with-heather-stark/ LISTENING with Norman Bacal https://talkabouttalk.com/41-listening-with-norman-bacal/ NETWORKING with Sharon Mah-Gin https://talkabouttalk.com/45-networking/ POSSESSIONS with Russell Belk https://talkabouttalk.com/17-what-our-possessions-say-with-russell-belk/ PRESENTING WITH CONFIDENCE with Andrew Musselman https://talkabouttalk.com/48-presenting-with-confidence-podcast/ STORYTELLING with Jerry Zaltman https://talkabouttalk.com/11-storytelling-with-harvard-professor-author-jerry-zaltman/ USING YOUR VOICE with Bradley Christensen https://talkabouttalk.com/2-using-your-voice-with-baritone-opera-singer-bradley-christensen/   Books “The Self Confidence Workbook” (B. Markway & C. Ampel) “Confidence Gap Guide” (R. Harris)   Articles & Videos Amy Cuddy TEDTalk on Body Language and Acting Confident – https://www.youtube.com/watch?v=Ks-_Mh1QhMc&feature=youtu.be FASTCOMPANY – https://www.fastcompany.com/90370098/these-instant-confidence-boosters-can-help-you-overcome-your-nerves PSYCHOLOGY TODAY – https://www.psychologytoday.com/us/blog/changepower/201808/11-ways-project-confidence-and-be-taken-seriously PSYCHOLOGY TODAY – https://www.psychologytoday.com/us/blog/changepower/201808/11-ways-project-confidence-and-be-taken-seriously PSYCHOLOGY TODAY – https://www.psychologytoday.com/ca/blog/hide-and-seek/201510/self-confidence-versus-self-esteem   THANKS for listening – and READING!   Web: https://talkabouttalk.com/ Email: [email protected]           ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by Talk About Talk. The post #59 COMMUNICATE WITH CONFIDENCE: Part 2 – Confidence Coaching appeared first on Talk About Talk.

  Communicate with confidence: There’s the mental preparation, then there’s confidence in the moment. In this first of a two-part series, we focus on the 4P’s of mentally preparing to communicate with confidence: Practice, as in rehearsing; Proverb, as in adopting a mantra; Pep talk; and Pirate, as in copying that confident feeling.   THANKS for listening – and READING! Web: https://talkabouttalk.com/ Email: [email protected]       ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by Talk About Talk. @import url(https://www.talkabouttalk.com/wp-content/plugins/siteorigin-panels/css/front-flex.min.css); #pgc-3929-0-0 { width:100%;width:calc(100% - ( 0 * 30px ) ) } #pl-3929 .so-panel { margin-bottom:30px } #pl-3929 .so-panel:last-of-type { margin-bottom:0px } @media (max-width:870px){ #pl-3929 #panel-3929-0-0-0 { margin:5px 5px 5px 5px } #pg-3929-0.panel-no-style, #pg-3929-0.panel-has-style > .panel-row-style, #pg-3929-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-3929-0 > .panel-grid-cell , #pg-3929-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pl-3929 .panel-grid-cell { padding:0 } #pl-3929 .panel-grid .panel-grid-cell-empty { display:none } #pl-3929 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } The post #58 COMMUNICATE WITH CONFIDENCE: Part 1 – Mental Preparation appeared first on Talk About Talk.

HOW TO ASK FOR HELP? Consider the 3Ms: Mindset, Motivations and Metaphors. Researcher Gretchen Barton of OZA shares her expertise, including insights from a recent Gates Foundation project on “Understanding Perceptions of Poverty” in America. Asking for help- be it expertise, time or money – isn’t easy, but you can learn to seek help with confidence.   REFERENCES & LINKS – How to Ask For Help Gretchen Barton of OZA Gretchen Barton & OZA LinkedIn – https://www.linkedin.com/in/gretchen-barton-3690231/ Olson Zaltman & Associates (OZA) website – https://olsonzaltman.com/ “Storytelling” podcast episode with Harvard Professor Jerry Zaltman of OZA – https://talkabouttalk.com/11-storytelling-with-harvard-professor-author-jerry-zaltman/ Bill & Melinda Gates Foundation presentation “Understanding Perceptions of Poverty” – https://docs.google.com/presentation/d/1cRKnH_nUN529O_NkdJhDYIIVHmgMSG2rVGWw2_3UGD0/edit#slide=id.g87b0c90985_1_38 Ask for Help – BOOKS “Reinforcements: How to get people to help you” by Heidi Grant – https://amzn.to/2C1lsSq “Never Split the Difference” by Chris Voss – https://amzn.to/31hXMSl Ask for Help – Articles Aknin, Lara B., Elizabeth W. Dunn, Gillian M. Sandstrom, and Michael I. Norton.”Does Social Connection Turn Good Deeds into Good Feelings? On the Value of Putting the ‘Social’ in Prosocial Spending.” International Journal of Happiness and Development 1, no. 2 (2013): 155–171. https://dash.harvard.edu/handle/1/11148070 Alison Wood Brooks, Francesca Gino, Maurice E. Schweitzer “Smart People Ask for (My) Advice: Seeking Advice Boosts Perceptions of Competence” – Management Science- https://pubsonline.informs.org/doi/abs/10.1287/mnsc.2014.2054? Daniel A. Newark, Francis J. Flynn, Vanessa K. Bohns “Once Bitten, Twice Shy: The Effect of a Past Refusal on Expectations of Future Compliance,” Social Psychology * Personality Science –https://journals.sagepub.com/doi/abs/10.1177/1948550613490967 Flynn, F. J., & Lake, V. K. B. (2008). If you need help, just ask: Underestimating compliance with direct requests for help. Journal of Personality and Social Psychology, 95(1), 128–143. https://doi.org/10.1037/0022-3514.95.1.128 HBR article “How to Get the Help You Need”- https://hbr.org/2018/05/how-to-get-the-help-you-need HBR article – “3 Myths That Stop People from Asking for Help at Work” Vanessa K. Bohns – https://hbr.org/2020/06/3-myths-that-stop-people-from-asking-for-help-at-work TIP JARS: https://www.ama.org/2020/07/10/how-to-boost-tips-and-donations-with-the-dueling-preference-approach/ Talk About Talk & Dr. Andrea Wojnicki Email – [email protected] Free Communication Coaching via the weekly Email Newsletter – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com   INTERVIEW TRANSCRIPT – HOW TO ASK FOR HELP with GRETCHEN BARTON Dr. Andrea Wojnicki: Thank you so much Gretchen for sharing your expertise on how to ask for help. Gretchen Barton: My pleasure. I’m so excited to be here. Thank you for having me. AW: Why don’t we start by you telling us about the Poverty in America project that you’ve been working on for the Gates Foundation. GB: This has been a really fulfilling experience, to work with the Gates Foundation over the past year. One of the initiatives that the Bill and Melinda Gates Foundation has been looking to do is to understand what poverty is in America and how to fix it. They partnered with us in an exploration of the four major audiences in America that had been identified by some previous research. They’re called the Progressives, the Conflicted, the Strivers and the Bootstrappers. Basically that represents the prominent ways people think about poverty in America today. And they asked us to uncover their unconscious thinking about it. To figure out a way to speak to them – in a way that everyone could be sitting at a dinner table and everyone would understand what you were saying – and be willing to help. AW: This was the ultimate question. How do you ask for help in a way that resonates with various targets, target markets,… So you guys came up with a segmentation scheme? GB: Yeah, absolutely. That’s definitely a great way of putting it. I mean, we wanted to find a way of connecting deeply with people so that they would understand the problem, feel a sense of urgency about the problem, feel interested in doing something and give them a path forward to do it. So absolutely. It’s just really another way to ask for help, which is, I suppose is what good marketing really is, whether it’s like, “please buy my product”, or “please give me a raise boss,” or “please help me with this project.” It’s all really about reaching out into the ether and finding a way to connect deeply with somebody or please, in this case, please care about these peop

Learn how to choose a brand name. Are you naming a new product? A start-up? A new podcast? Dr. Andrea Wojnicki takes you through the 5 steps, from strategy to name generation, to evaluation, to searching availability and trademarking, to launching the brand! See the shownotes for a useful printable summary.   RESOURCES Brand Naming S. Patent & TM Office – https://www.uspto.gov/trademarks-getting-started/trademark-basics Canadian TM database – https://www.ic.gc.ca/app/opic-cipo/trdmrks/srch/home?lang=eng Chevy Nova naming story: (https://www.snopes.com/fact-check/chevrolet-nova-name-spanish/) ARCHETYPES podcast episode – com/54-archetypes/ ARCHETYPES blog – https://talkabouttalk.com/archetype-blog/ PERSONALITY blog – https://talkabouttalk.com/personality-blog/ Talk About Talk & Dr. Andrea Wojnicki Email – [email protected] Subscribe to the Podcast – https://talkabouttalk.com/podcasts/#subscribe Free Communication Coaching via the weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com   THANKS for listening – and READING! Stay safe. And TALK SOON!     Web: https://talkabouttalk.com/ FB Group: https://www.facebook.com/groups/2512948625658629/ Email: [email protected]       ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by Talk About Talk. @import url(https://www.talkabouttalk.com/wp-content/plugins/siteorigin-panels/css/front-flex.min.css); #pgc-3787-0-0 { width:100%;width:calc(100% - ( 0 * 30px ) ) } #pl-3787 .so-panel { margin-bottom:30px } #pl-3787 .so-panel:last-of-type { margin-bottom:0px } @media (max-width:870px){ #pg-3787-0.panel-no-style, #pg-3787-0.panel-has-style > .panel-row-style, #pg-3787-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-3787-0 > .panel-grid-cell , #pg-3787-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pl-3787 .panel-grid-cell { padding:0 } #pl-3787 .panel-grid .panel-grid-cell-empty { display:none } #pl-3787 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } The post #56 HOW TO CHOOSE A BRAND NAME appeared first on Talk About Talk.

Female pop stars: there’s the good girl, the temptress, the diva, the hot mess, the survivor… Professor Kristin Lieb shares her research on how pop stars influence and are influenced by culture, how a female pop star’s body is her core brand asset, and how female pop stars evolve through various archetypes over their lifecycle as an artist. Note this is the 2nd episode in a 2-part series on ARCHETYPES.   REFERENCES (See also the shownotes for episode “#54 – ARCHETYPES”) Kristin Lieb Web site: kristinjlieb.com Email: [email protected] Facebook: Kristin J. Lieb Twitter: @kristinjlieb LinkedIn – https://www.linkedin.com/in/kristin-lieb-7849b915/ Kristin Lieb, “Gender, Branding, and the Modern Music Industry: The Social Construction of Female Popular Music Stars” Routledge 2018 – https://amzn.to/3eB2EGA TEDx Talk: “Pop culture is teaching the wrong “lessons” about gender & sexuality” – https://www.youtube.com/watch?v=OUN019leZUA Other Resources Professor Jerry Zaltman – “STORYTELLING” Talk About Talk podcast interview “Marketing Metaphoria: What Deep Metaphors Reveal About the Minds of Consumers” (2008) Professor Susan Fournier – https://www.bu.edu/questrom/profile/susan-fournier/ Fournier, Susan, (1998) “Consumers and their Brands, Developing Relationship Theory in Consumer Research” Journal of Consumer Research Fournier, Susan & Yao, Julie L., (1997) “Reviving brand loyalty: A reconceptualization within the framework of consumer-brand relationships,” International Journal of Research in Marketing, vol.14, issue 5. Talk About Talk & Dr. Andrea Wojnicki ARCHETYPES episode #54 – talkabouttalk.com/54-archetypes Email – [email protected] Subscribe to the Podcast – https://talkabouttalk.com/podcasts/#subscribe Free Communication Coaching via the weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com     INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you very much, Kristin for joining us here today to talk about female popstars. Professor Kristin Lieb: You’re welcome. Thanks for inviting me. AW: Let’s start with the Grammys. Recently, Billie Eilish was the second artist and the first woman in history to sweep all four categories of the Grammys. Of course, I looked it up and previously in 1981, it was Christopher Cross who did the same thing. But here’s my question. Why is Billie Eilish resonating so deeply right now? KL: I think there are a number of reasons she’s resonating so deeply right now. First, she represents the girl who isn’t like the others, right? So that’s a position that people like Pink had held before her, you know, where usually we have the girl next door, you know, you could look at someone like Britney Spears or Taylor Swift or you know, any of those types of stars who rose up through the ranks. Every once in a while you get a tomboy next door (that’s old person language. I’m not quite sure what we’d call that now!) But that’s what you have in Billie Eilish. Like, she’s very clear about not wanting to play the game of making her artistry about her clothing and things like that. Right? She’s very actively saying, I want to conceal my body in different ways, because I don’t necessarily want people to comment on it. AW: Right. KL: So this is something that is speaking back to a number of cultural tensions right now. So that makes her different. The fact that she is talking about very taboo subjects, I think also makes her resonate. We could think about her big hit “Bad Guy.” Well, she was 17 when that album came out, so she’ wa presumably younger than that when the album was made, and she’s talking about having bruises on both her knees for you, and being a might seduce your dad type. Right? So this is going to set alarm bells off, you know, for some people. Is she playing a role? Is she trying to be provocative because she’s suggesting a sophistication about sex when she’s not yet reached the age of consent? Or are we concerned that you know, maybe her collaboration with her older brother who’s 21 or 22 at the time? Is it his influence wanting to construct your image in this way for the delight of the male gaze or something like that? So there’s so much that’s so complicated, and you know, reasonable people can disagree about whether this is autobiography or a performance or perhaps a mixture of both. This is true for so many artists, but I think she’s pushing cultural buttons that make her very interesting. The other thing I should mention about her is if you watch her videos, right, if you watch her “Bury a friend” video, you know, there’s all kinds of imagery. I show this in my class. And my students take it to be like a horror film as you watch it. And they were commenting on all the images of gloved hands coming for her, syringes co

ARCHETYPES are shared, universal patterns that help us understand characters and stories. We employ archetypes in both our consumption (of stories, movies, music) and our communication – of ourselves, our experiences and our brands. Learn about the stages in the hero’s journey and 12 common archetypes, one of which may describe you and/or your brand. This is episode one of a two-part podcast series on ARCHETYPES.   REFERENCES BOOKS “Collected Works of C.G. Jung, Volume 9 (Part 1): Archetypes and the Collective Unconscious” – https://amzn.to/3icyIns “The hero and the outlaw: Building extraordinary brands through the power of archetypes” Margaret Mark & & Carol Pearson – https://amzn.to/38bkU7V “Awakening the Heroes Within” Carol Pearson – https://amzn.to/31sOpkg     ARCHETYPES *** 12 Common Archetypes Summary (one-pager PDF): https://talkabouttalk.com/wp-content/uploads/2020/07/ARCHETYPES-Summary.pdf https://en.wikipedia.org/wiki/Archetype https://en.wikipedia.org/wiki/Jungian_archetypes Joseph Campbell & The Hero’s Journey Summary – http://www.movieoutline.com/articles/the-hero-journey-mythic-structure-of-joseph-campbell-monomyth.html Star Wars – https://thescriptlab.com/features/screenwriting-101/12309-the-heros-journey-breakdown-star-wars/ Mothers in Disney movies –https://en.wikipedia.org/wiki/Roles_of_mothers_in_Disney_media# 6 well-known stories – https://venngage.com/blog/heros-journey/ Ernest Dichter & brand archetypes – https://en.wikipedia.org/wiki/Ernest_Dichter Talk About Talk & Dr. Andrea Wojnicki “Storytelling” with Harvard professor & author Jerry Zaltman – https://talkabouttalk.com/11-storytelling-with-harvard-professor-author-jerry-zaltman/ Email – [email protected] Free Communication Coaching via the weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com   THANKS for listening – and READING! Stay safe. And TALK SOON!     Web: https://talkabouttalk.com/ FB Group: https://www.facebook.com/groups/2512948625658629/ Email: [email protected]                             ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by Talk About Talk. The post #54 ARCHETYPES with Dr. Andrea Wojnicki appeared first on Talk About Talk.

Are you leading a virtual team? Learn how to lead a virtual team and excel in a crisis. During a crisis, everything is magnified, including leadership skills. Executive coach Heather Stark shares her “5C’s of creating a virtual culture” framework to help leaders navigate and excel in the new normal. (This is part 2 of a two-part series on LEADERSHIP with Heather Stark. See also episode #52: “Communication Skills of Effective Leaders”) REFERENCES & LINKS Heather Stark Heather Stark & Stark Coaching Email – [email protected] LinkedIn – https://www.linkedin.com/in/heatherestark/ Crisis Management Tylenol poisonings Crisis management – http://www.ou.edu/deptcomm/dodjcc/groups/02C2/Johnson%20&%20Johnson.htm Institute for P.R. – https://instituteforpr.org/crisis-management-and-communications/ HBR podcast – https://hbr.org/podcast/2020/04/managing-crises-in-the-short-and-long-term HBR – https://hbr.org/2020/03/are-you-leading-through-the-crisis-or-managing-the-response Forbes – https://www.forbes.com/sites/forbescoachescouncil/2020/04/16/the-role-of-business-leadership-in-times-of-crisis/ Leading A Virtual Team Academy of Management Perspectives – http://public.kenan-flagler.unc.edu/faculty/malhotra/leadingvtsamp.pdf HBR – 5 Qs that newly virtual leaders should ask – https://hbr.org/2020/05/5-questions-that-newly-virtual-leaders-should-ask-themselves HBR: https://hbr.org/2013/06/making-virtual-teams-work-ten Talk About Talk & Dr. Andrea Wojnicki Email – [email protected] Free Communication Coaching via the weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com FB Group – https://www.facebook.com/groups/2512948625658629/   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you very much, Heather, for joining us to talk about leading in a crisis and managing a virtual team. Heather Stark: Thanks for having me, Andrea. I’m happy to be here today. AW: So I’m really curious to hear your personal and professional experience that you had in the first few weeks of COVID and physical distancing. Can you share that with the listeners? HS: Yes. I remember especially what happened before the official directive came out to physically distance and close nonessential businesses – there was a lot of stress as leaders were trying to figure out what was the right thing to do for their organizations. Compounding this, Coronavirus hit the west coast before the east coast. Leaders were really struggling with, what do I do? Am I going to have to tell my employees that they’re staying home? Do I lay off employees? And so, for those first few weeks, my learning curve went way up. Because I was on the phone with clients that I would normally talk with once a week, up to three times a week, trying to help them figure out: How do I communicate this? What do I say to people? What’s the message that I’ve giving? Should I tell people that I’m worried? How much do I share? This was a really strong example of leading without a playbook. Nobody knew. And we’ve all heard about ways that you’re supposed to manage during a crisis. You learn as much as you can. You put together a task force and a communication strategy. In this case you get medical advice, you get all different types of advice to understand how to move forward. But everything was unfolding in such a surreal way, in many ways… AW: and fast, right? HS: Fast, you know. Every day something was changing. And that processing speed that was needed, that agility that was needed, and the ability to be kind of vulnerable and be collaborative through this process – and importantly involving people in the organization at all different levels. One of the challenges when people started moving to remote work was getting everybody up to speed and equipping people to work from home. Logistics around security, equipment – A lot of people have laptops, a lot of people have devices to work remotely, but administrative staff didn’t. They had a fixed desk with a desktop often, and in some cases those are people that are really needed to interface with clients – even if it’s remote. So getting them up to speed, getting them able to work remotely, figuring out: does somebody need to stay in the office? If they do, how do you protect them? How do you do that and what if they get sick…? How do you run your business with no one in the office? So all of the different pieces, the emotion that was going into decisions, was a very different way than people were used to leading. It wasn’t all strategic and there weren’t steps to follow. There wasn’t a playbook. And so making it up on the fly, being agile, listening to people, collaborating with people, and being willing to make some mistakes, and then go, Hey, you know what, I didn’t rol

Effective leaders are effective communicators. Executive coach Heather Stark shares how to improve our communication skills and why leaders need to be good listeners, authentic, proactive, inclusive, intentional and mindful.   REFERENCES & LINKS Heather Stark & Stark Coaching Email – [email protected] LinkedIn – https://www.linkedin.com/in/heatherestark/ Recommendations Berkeley Greater Good – https://greatergood.berkeley.edu/ Laurie Santos & The Happiness Lab – https://www.happinesslab.fm/ References & Resources HBR (Nancy Duarte) – Good leadership is about communicating why – https://hbr.org/2020/05/good-leadership-is-about-communicating-why HBR – How great leaders rebound – https://hbr.org/2007/01/firing-back-how-great-leaders-rebound-after-career-disasters HBR – 5 Qs that newly virtual leaders should ask – https://hbr.org/2020/05/5-questions-that-newly-virtual-leaders-should-ask-themselves Forbes– What is leadership – https://www.forbes.com/sites/kevinkruse/2013/04/09/what-is-leadership/#46a089e35b90 Forbes – 15 ways to ID bad leaders – https://www.forbes.com/sites/mikemyatt/2012/10/18/15-ways-to-identify-bad-leaders/#50800e6515da Talk About Talk podcast on LISTENING – https://talkabouttalk.com/41-listening-with-norman-bacal/ Talk About Talk podcast on ABCDEs of Communication – https://talkabouttalk.com/24-abcdes-of-communication-with-dr-andrea-wojnicki/ Talk About Talk podcast on AUTHENTICITY – https://talkabouttalk.com/33-authenticity/ Talk About Talk podcast on Giving NEGATIVE FEEDBACK (& the poop sandwich) – https://talkabouttalk.com/31-negative-feedback/ Talk About Talk & Dr. Andrea Wojnicki Email – [email protected] Free Communication Coaching via the weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com Facebook Group – https://www.facebook.com/groups/2512948625658629/ INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much, Heather, for joining us here today to talk about communication skills for effective leadership. Heather Stark: Great to be here, Andrea, thanks a lot for having me. AW: All right, let’s get right into it. Can you tell us what are some of the most important communication skills for leaders? HS: Well, I think right off the bat, one of the most important things is the ability to listen. And when I say the ability to listen, I mean the ability to really make people feel seen and heard, and to be listening with the intent to care, and learn from what somebody is saying, I also refer to this as humanizing the communication. So using some empathy, having that ability to listen to the emotion behind the words that people are saying, and then being really clear with what you’re going to say, setting clear goals for the conversation so that people feel like there’s a purpose for what the communication is. Being inclusive. Again, especially now, so that people feel like they’re part of the bigger picture. And being collaborative, which goes back to listening, so that you can really get the people involved that you need and get their feedback and contribution. And planning ahead so that you don’t go into a situation without knowing what you’re going to say. You can be on-the-fly every once in a while. But when you have a big moment, finding those anchors to keep you focussed on the main ideas/ideas you want to communicate and help you through those big moments. And then another very important piece is knowing who you are as a leader, and really being able to use your authentic voice. What I mean by that is, knowing who you are, what is important to you, what you value, what your strengths are, what your weaknesses are, even what gives you energy and what de-energizes you because all of these things go into enabling you to come across as being more confident. It also helps you be more aware of the nonverbal cues you may be projecting when interacting with other people. Having that really strong sense of who you are as a leader is also a very key part of being a great communicator, as a leader. AW: It’s interesting from this list, I’m thinking you know, for example, listening would apply to anyone at any level and of course particularly a leader, but as you went through the list, it dawned on me that some of them are even more important for effective leaders and that authenticity point, your last point in particular, I think people when they’re not quite in leadership positions yet, it’s okay to conform to the group, right? But once you’re the leader, you need to be more authentic to your true identity, you need to create an identity and then communicate it. How do effective leaders do that? HS: You know, I think it’s a real mixture of things. Almost everybody that is at a leadership position has at some point taken some sort of assessment tha

Competition, or rivalry over resources, encourages us to strive and excel. Meet open source strategy expert Dr. Mekki MacAulay, who encourages us to create value by adopting an inclusive, transparent, open source mindset. According to Mekki: “90% of the equation is collaboration, helping, and communicating effectively.” REFERENCES & LINKS Competition & open source expert Dr. Mekki MacAulay Mekki MacAulay & IBM Email – [email protected] LinkedIn – https://www.linkedin.com/in/mekkim/ IBM – IBM closes landmark acquisition of Red Hat for $34 billion Jim Whitehead – past CEO of RedHat, now CEO of IBM: https://en.wikipedia.org/wiki/Jim_Whitehurst Workplace diversity, neurodiversity: https://www.ibm.com/blogs/jobs/2019/11/19/neurodiversity-at-ibm-when-doing-the-right-thing-brings-success-for-us-all-en-fr/ https://www.ibm.com/blogs/services/2019/02/07/when-neurodiversity-works-bringing-new-perspective-and-talent-to-your-team/ https://www.ibm.com/blogs/jobs/2020/04/13/how-ibm-celebrates-autism-acceptance-month/ Competition References & Articles Bob Young & Red Hat: Red Hat Bob Young (Red Hat founder) Lulu (Bob Young) Anti-trust: Microsoft:https://en.wikipedia.org/wiki/United_States_v._Microsoft_Corp. Apple:https://en.wikipedia.org/wiki/Apple_Inc._litigation#Antitrust Apache Foundation Competition at work: How to Keep Your Cool with Competitive People Free Software Foundation BSD in context of MacOS (or https://www.howtogeek.com/441599/is-macos-unix-and-what-does-that-mean/) ISO Standards Linus Torvalds Linux foundation Modeling High-Quality Knowledge Sharing in cross-functional development teams Open Source Initiative Reddit Ricardian rents Slashdot Books & Podcasts ”THE OPEN ORGANIZATION” by Jim Whitehurst (CEO of Red Hat, then IBM) Communicating with NEGATIVE PEOPLE with H.R. expert Tamara Finlay   Talk About Talk & Dr. Andrea Wojnicki Email – [email protected] Free Communication Coaching via the weekly Email Blog – https://talkabouttalk.com/#newsletter-signup Website – https://talkabouttalk.com Podcasts – https://talkabouttalk.com/podcasts/ Shownotes & Transcripts – https://talkabouttalk.com/podcasts/#shownotes Facebook Group – https://www.facebook.com/groups/2512948625658629/   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much for joining us here today Mekki, to talk competition and open source strategy. Dr. Mekki MacAulay: My pleasure. AW: Can you tell us first a little bit about your dissertation research and what you studied there? MM: Sure. The traditional perspective is that one can’t make money by giving anything away. You have to control it tightly. That’s kind of the foundation of strategy all the way back to Ricardian rents who said it’s about controlling a specific location and that exclusivity is how you make money. My dissertation was aiming to prove empirically, for the first time, as far as I’m aware, that that’s not true. We’ve theorized that that’s not true for decades. So my dissertation looked specifically at how companies participated in the Mozilla ecosystem. Mozilla is best known for the Firefox web browser, right? And what they potentially got out of giving away all of these contributions even to their competitors. AW: Hmm, that reminds me I know someone who works at an online publishing company, and they give away a remarkable amount of the content that they’re publishing. And yet that is their revenue stream. So I am fascinated to learn more about how this works. Can you tell the listeners a little bit about what you do and your job day to day at IBM? MM: Companies have been doing open source as a business for more than 20 years, and one of the top contributing companies has been IBM. IBM is more than 100 years old and has reinvented itself many, many times. Recently, they took that to the next level, and acquired the first open-by-default company called Red Hat. Red Hat’s business model was all of our software is open source. You can download it at no cost, you can use it but that’s not where the value is. The value is maybe you want support for that. Maybe you want to develop specific features. Maybe you want us to integrate it with your business with customizations. And they demonstrated over a 20 year period that they could be a $2 billion annual revenue company. …. It was around for more than 20 years. It was founded around 1995-96 by a gentleman named Bob Young who’s now the owner of Lulu.com, an open source publishing business. … He also owns the Hamilton Tiger Cats because he’s a football fan. AW: Oh, so obviously there’s some money in this open source strategy if he’s owning. MM: Yes, so he sold Red Hat for an undisclosed amount of money around 2000. Stayed involved for another year or two and then IPO’d at about $16 us a share. When IBM bought it, it was at $190 us a share. So from 2001 to 2018

Managing our emotional expressions is critical to effective communication. Emotions researcher Tatiana Astray helps us optimize our relationships and negotiation outcomes by taking responsibility for our emotional expressions. Learn about the difference between feelings and emotions, why we should express enthusiasm, how to manage negative emotions, and all about the positivity ratio. REFERENCES & LINKS Tatiana Astray Tatiana Astray – emotions & negotiation expert LinkedIn – https://www.linkedin.com/in/tatiana-astray-ba357827/ Paper on emotions in negotiations – https://www.researchgate.net/publication/334649193_Introducing_the_Positivity_Ratio_The_Role_of_Collective_Emotional_Expressions_in_Negotiator’s_Willingness_to_Negotiate_AgainRG Recommendations – Relationship Alive by Neil Sattin HBR Women at Work ManTalks podcast with Connor Beaton Francesca Maximé Wise Girl Books & Resources “Emotions Revealed: Recognizing faces and feelings to improve communication and emotional life” Paul Ekman – https://amzn.to/3fhtchV “What Makes Love Last?: How to build trust and avoid betrayal” Gottman, J., & Silver, N. – https://amzn.to/3b44ZZ8 “Emotional Intelligence: why it can matter more than I.Q.” Daniel Goleman – https://amzn.to/2SzrG0Z Berkeley Emotional Intelligence quiz – https://greatergood.berkeley.edu/quizzes/ei_quiz “Atlas of Emotions” interactive tool – http://atlasofemotions.org/ Posture & Breathing podcast episode – https://talkabouttalk.com/43-posture-breathing-with-dr-nadine-kelly-yogimd/ Talk About Talk & Dr. Andrea Wojnicki Email – [email protected] Free Communication Coaching via the weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website – https://talkabouttalk.com Podcasts – https://talkabouttalk.com/podcasts/ Shownotes & Transcripts – https://talkabouttalk.com/podcasts/#shownotes Facebook Group – https://www.facebook.com/groups/2512948625658629/   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much, Tatiana, for joining us here today to talk about emotions. Tatiana Astray: Well, it’s a pleasure to be here. I’m really excited. AW: I thought the best place to start would be with definitions. Can you share with me and the listeners – What is the definition of an emotion? TA: I actually love to start a class asking people to reflect on what they think emotions mean. Most of the time, people conflate feelings with emotions, but they’re actually very specific things. So emotions are a physiological reaction. It is an action tendency, and it has a subjective experience. It’s usually high intensity, short in duration. And it’s always directed towards an object or person or an event. Now, this is important because what this means is it’s prepping the body for something and there is no such thing as you’re just having emotions out of nowhere. They’re always related to something. So anytime you’re feeling something, but you don’t know what ,that’s usually a good sign to pause and figure out like, what is triggering them? That’s a sign for you. AW: Yeah, the word that came to mind when you were describing that was trigger, right? TA: Yes. triggered this emotion or you get triggered. Absolutely. That is an emotion. Versus some people have – oh, they’re just a feeling. They’re subjective experiences. But this definition is important because it shows us that it’s a body component, it’s trying to prepare your body for a specific action. So for example, anger is about boundaries. And so if you allow yourself to express anger, that’s you learning to put up a wall where you need to. AW: Right. TA: If you suppress the anger in that moment, you basically violate your boundary and you allow people to continue doing the things that you don’t want. And I will say, two other important distinctions with emotions is that there’s intrapersonal effects (so how the way I feel impacts what I’m doing, the way I’m acting) and interpersonal effects, which is the way that my emotions are expressed, the way it impacts us specifically. And at that level, emotions become this like body dance where they help people to coordinate behavior, and they help to maintain and deepen relationships, and that that’s really my area of expertise. AW: So would you say that the intrapersonal feeling is still part of the emotion just before it gets expressed? TA: Absolutely. AW: Okay. TA: Absolutely. So if you think about it in stages, when you’re feeling an emotion that’s giving you a little bit of information of what’s happening inside of you, it’s telling you a piece of information about the person in front of you. And then the way you express it, you know, you can either express it in a way that kind of helps the rel

Learning strategist & parenting coach Kimberley Acres helps us in this time of physical distancing and online schooling with parenting philosophies and online learning tactics, including optimizing our children’s workspace, setting boundaries, and celebrating!   REFERENCES & LINKS Kimberley Acres LinkedIn – https://www.linkedin.com/in/kimberley-acres-1793a0104/ Email – [email protected] Parenting coach Kimberley Acres with Dr. Andrea Wojnicki on their Zoom interview Books & Resources The Journey of the Heroic Parent by Brad M. Reedy, PhD How to Talk So Teens Will Listen & Listen So Teens Will Talk by Adele Faber and Elaine Mazlish The Four Agreements– A Practical Guide to Personal Freedom – Don Miguel Ruiz The Gifts of Imperfection by Brené Brown WEBSITE: Kids Health PODCAST: The Life Coach School with Brooke Castillo Talk About Talk & Dr. Andrea Wojnicki Email – [email protected] Free Communication Coaching via the weekly Email Blog – https://talkabouttalk.com/newsletter Website – https://talkabouttalk.com Podcasts – https://www.talkabouttalk.com/communication-skills-podcast/ Facebook Group – https://www.facebook.com/groups/2512948625658629/   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much, Kim, for joining us here today to share your expertise. Kim Acres: Thank you for having me. AW: All right, let’s start with a general question. What should we as parents be thinking about in terms of our role in our children’s education? KA: That is a great question for today, particularly after most of us have been housebound with our children, watching them and ourselves struggle through what education looks like in the time of COVID-19. I’d like to take that question and sort of put it into two parts. The first part is the role of the parents and the second part is our children’s education. It is sometimes challenging for us to really recognize that it is our children’s education, and in my experience, working with parents through hundreds of parent teacher interviews, the thing I noticed the most that’s such a challenge. For parents is to let themselves off the hook. Ultimately, our children’s education is their education. And the moment we let ourselves off the hook, we empower our children to own their own education and to own their own learning. All of us as parents struggle with this idea of who we want our children to be of having control of accepting our children the way that they are. And then as a result, encouraging them and empowering them to own their own experiences. I can give you an example of a time a strong memory I have years ago coaching ice hockey, and I had a five year old girl, a really great skater at that age and I was tying her skates. And as I’m tying her skates, she said, I’m so excited for today. My mom said if I get a goal she’s going to give me $5. AW: Wow. KA: And I had this tightness in my stomach because as a coach, and – anyone who’s had their child in that age of hockey knows that we change their positions every game. So some games, they’re a defenseman some games, they’re at center some games, they’re the goalie, and I had put this little girl on defense that day. So I knew exponentially that her chance of getting a girl had gone down significantly. Needless to say, she didn’t get a goal. And I will never forget this, the idea that it’s not one experience that dictates our child’s education. But the moment we let go of owning it, or controlling it, or trying to make it something, our children get to own it. AW: That’s a great point. But when you said we need to let go of the outcome, we need to let ourselves off the hook. I’m in my mind saying so much easier said than done. Right? I mean, I’m seeing impending disaster and I just want to save them and it’s such a cliche when parenting – we save our kids. KA: It is let me share a metaphor. It’s one that has over time been a powerful perspective on education for me. If you think of your child’s education as a tree, and the education system as the trunk and education from kindergarten through to post secondary education will provide for our children, the foundation, the strength of the trunk. When parenting, we offer the nutrients, we take our children on trips, we walk around the block and have a conversation, we get them a bicycle, we become the motivators of the branches, and that leads sometimes we even get to pick the tree, it can be an oak, it can be a weeping willow, it can be a birch tree. That metaphor has provided for me so much solace in the education system. There is no perfect education system, but every education system will provide that trunk what the rest of the tree looks like. Is it in our domain, we get to see our children after school, we get to be the recipients of wh

On presenting with confidence. Learn how to create a compelling presentation, then present it with confidence. Tips for your body language (posture, feet, hands), remembering to pause, projecting strength, warmth, authenticity and passion, and sticking to your one key message.   REFERENCES & LINKS Andrew Musselman LinkedIn– https://www.linkedin.com/in/andrew-musselman-06595316a/ Fluency – https://www.learnfluency.com/ Dr. Andrea Wojnicki & Andrew Musselman Books & Resources Talk Like Ted by Carmine Gallo – https://amzn.to/38eNkN3 Slide-ology by Nancy Duarte – https://amzn.to/3cciurv Gravitas: Communicate with Confidence, Influence and Authority by Caroline Goyder – https://amzn.to/2Vxdpnu Compelling People: The Hidden Qualities That Make Us Influential by John Neffinger & Matthew Kohut – https://amzn.to/38b6CCE Ted Talks: Amy Cuddy – https://www.ted.com/talks/amy_cuddy_your_body_language_may_shape_who_you_are Bryan Stevenson – https://www.ted.com/talks/bryan_stevenson_we_need_to_talk_about_an_injustice Brené Brown –https://www.ted.com/talks/brene_brown_the_power_of_vulnerability Video – Phil Davison, “epic speech for treasurer”- https://www.youtube.com/watch?v=ORfbBCYQm-4 Talk About Talk & Dr. Andrea Wojnicki ?Andrea’s email– [email protected] ?Free Communication Coaching via the weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup ?Website– https://talkabouttalk.com ?Subscribe to the Podcast– https://talkabouttalk.com/podcasts/#subscribe ?Private Facebook Group-https://www.facebook.com/groups/2512948625658629/   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki:So you said that nine out of 10 people are really concerned about presenting with confidence. And I have to tell you that I’ve asked many of my friends and colleagues, what to ask you about how to give a compelling presentation and 100% of them, the first thing that they said was, how to exude confidence. So actually how to feel confident, but then also how to demonstrate confidence. Do you have any pointers for the listeners on presenting with confidence? Andrew Musselman: I do. The first thing that I like to say to people – you just said 100% of your listeners said they want us to talk about this. That’s something itself that needs to be talked about! We should pause and recognize that that when people feel like, I have a debilitating fear of this I don’t like getting up onstage, well, you’re in very good company. AW:True. AM: The majority of the population does not like this. It’s that old Jerry Seinfeld joke, right, that that most people would rather be in the casket at a funeral than delivering the eulogy. So I think that’s worth people remembering. That this is not novel. This is very common when it comes to presenting with confidence. Again, pausing is huge because what pausing allows you to do, is it allows you to breathe and center yourself. It gives you time to think about what you’re what you’re going to say.You know, for a lot of people, the fear in pausing is, I’m going to look like I don’t know what I’m talking about. And the opposite is true. When a speaker is able to pause in front of an audience, they draw the attention right in towards them AW: true. It’s magnetic and the cadence just changes. AM: Right AW: and people go, what? AM: Exactly. And if somebody is able to pause, you just they look like they own the space. So that’s a huge one. I also would say, you know, for those who suffer from a big fear of this practice, there’s nothing that is going to improve your confidence more than practice. That is the number one thing. The French the word for rehearsal in the theater is repetition, right? AW:I didn’t know that. AM: just for the sheer sake of repeating – and that is something I would definitely advocate. I am a huge fan of Amy Cuddy’sresearch on this. So if any of your listeners haven’t seen Amy Cuddy’s TED Talk, AW:yes, I’ve mentioned her a few times. But they may have missed those. AM: There you go. And her whole thing is that if you practice projecting confidence, which you can do, by the way you stand the way you speak, the way you breathe, and we can talk about specifics on that. But if you practice projecting confidence, it’s going to make you feel more confident, it’s going to change your psychology around all of this. The thing that I love that she says is, when speaking we should focus less on the impression that we’re making on other people and more on the impression that we’re making on ourselves. And that’s huge. You know, if you can get up there and her expression is, fake it till you become it. You just pretend you’re confident and pretty soon you’ll start feeling confident. AW:Yes, I believe that. I believe that, and I know fr

Do you know how to prepare and deliver a compelling presentation? Guest expert Andrew Musselman shares presenters’ most common mistakes, what to do if you think you’re losing your audience, and how to successfully incorporate video clips, humour, and storytelling into your talk. REFERENCES & LINKS (Note this is episode 1of2 on COMPELLING PRESENTATIONS. Episode #48 will include a summary of both episodes.) Andrew Musselman LinkedIn– https://www.linkedin.com/in/andrew-musselman-06595316a/ Fluency– https://www.learnfluency.com/ Video- “BOOST YOUR VIRTUAL COMMUNICATION GAME” – https://vimeo.com/398870402 Books & Resources Talk Like Ted by Carmine Gallo – https://amzn.to/38eNkN3 Compelling People: The Hidden Qualities That Make Us Influential by John Neffinger & Matthew Kohut – https://amzn.to/38b6CCE Slide-ology by Nancy Duarte – https://amzn.to/3cciurv Gravitas: Communicate with Confidence, Influence and Authority by Caroline Goyder –https://amzn.to/2Vxdpnu Amy Cuddy –https://www.ted.com/talks/amy_cuddy_your_body_language_may_shape_who_you_are Bryan Stevenson – https://www.ted.com/talks/bryan_stevenson_we_need_to_talk_about_an_injustice Brené Brown –https://www.ted.com/talks/brene_brown_the_power_of_vulnerability Phil Davison, “epic speech for treasurer”- https://www.youtube.com/watch?v=ORfbBCYQm-4 Talk About Talk & Dr. Andrea Wojnicki ?Andrea’s email– [email protected] ?Free Coachingvia the Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup ?Website– https://talkabouttalk.com ?Subscribe to the Podcast–https://talkabouttalk.com/podcasts/#subscribe ?Private Facebook group-https://www.facebook.com/groups/2512948625658629/ INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki:Thank you very much, Andrew, for joining us here today to talk about how to give a compelling presentation. Andrew Musselman: My pleasure. Thanks for having me. AW:I want to start with a question about the best, most compelling presentation that you’ve ever seen. Can you share with me and the listeners – What’s the most compelling presentation you’ve ever witnessed? AM: Amy Cuddy, I think of Bryan Stevenson, and Brene Brown, all of whom were talking about subjects that interested me and that resonate with me. So that helps, but I think the main ingredient that makes those presentations stand out with their listeners is passion. There’s a great book, actually, Carmine Gallo wrote this book called Talk Like Tedwherehe looks at the highest viewed TED Talks, and he says – here’s why they work. Here’s the skills that these people are employing. And his first chapter is all about passion. And he says, you know, that is the ingredient what you’re really sharing with your listeners. The reason that you’re giving a presentation, as opposed to just emailing it to people, is you’re sharing your connection to it. We want to see how it lives in you.And so that’s what made those presentations in particular really stand out. In the case of Amy Cuddy and Brene Brown as well, they weren’t afraid to show their emotion that they were speaking about something that they had a deep connection to, which I find so compelling as a viewer as a listener. AW:It’s hard to actually talk about Brene Brown without using the word vulnerable, but she does make herself vulnerable on stage doesn’t she? AM: Yeah. And I think you know, authenticityis a big word, right? It’s a bit of a buzzword. I mean, I use it myself. I don’t – I’m not anti the word authenticity, but it’s something that you want to see in presentations. You want to see people being authentic, but that takes a lot of courage, because it does make you vulnerable if you’re revealing a part of yourself. And I think really great presentations, no matter what the topic, even if it’s a business presentation, those compelling presentations do show the listeners that you know how the speaker relates to it, how the speaker connects to the material. It’s so important I think. So passion and authenticity. AW:I thought you were gonna say storytelling AM: storytelling as well. I’m a big, big, big fan of storytelling. AW:I know you are. That’s why I say that! AM: I think you know, with storytelling, also cohesiveness. We’ll start there, because the thing about a lot of presentations is, presentations that don’t go so well, are presentations that I find lack an overarching message. So presentations that don’t have that clear message. What above all else do I want my listeners to take away from this? What’s the one ideain my training when I work with clients, I call that the main message. Not an original title. But that one key idea. So that’s what I look for. And then in terms of storytelling with any presentation that incorporates s

How about some biohacking tips to boost your immunity and to fight off viruses like Covid-19? Biohacker Oksana Andreiuk (M.Biotech) shares her advice on boosting your immunity through specific biohacks associated with sleep, nutrition and supplements, exercise, stress management, taking a cold shower, and intermittent fasting. Biohacking is modifying your internal and external environments to take better control of your own biology. In this time of social distancing, Talk About Talk advocates physical distancing and being creative and proactive about maintaining our ever-important social connections. Stay healthy everyone!   REFERENCES & LINKS Oksana Andreiuk, M.Biotech Oksana Andreiuk, onstage sharing biohacking tips Canadian Biohacker website – https://canadianbiohacker.com/ LinkedIn – https://www.linkedin.com/in/oandreiuk/ Instagram – https://www.instagram.com/canadianbiohacker/ Twitter- https://twitter.com/CDNBiohacker Facebook – https://www.facebook.com/CanadianBiohacker/ YouTube – https://www.youtube.com/channel/UCR6KunOu-T5XANwGbaaNlHQ Talk About Talk & Dr. Andrea Wojnicki ? Andrea’s email – [email protected] ? Free Communication Coaching via the Email Blog – https://talkabouttalk.com/blog/#newsletter-signup ? Website – https://talkabouttalk.com ? Subscribe to the Podcast – https://talkabouttalk.com/podcasts/#subscribe ? Private Facebook Group – https://www.facebook.com/groups/2512948625658629/ Other References     Blue Zones book BOOK: “The Blue Zones of Happiness” by Dan Buettner – https://amzn.to/2xcexTG PODCASTS: “Positive Self-Talk and the 3Es of Wellness” with master wellness coach Tosca Reno – https://talkabouttalk.com/27-positive-self-talk-with-tosca-reno/ “The Drive” with Dr. Peter Attia – https://podcasts.apple.com/us/podcast/the-peter-attia-drive/id1400828889?mt=2 Tosca Reno – The 3s of Wellness   INTERVIEW TRANSCRIPT (Transcribed by https://otter.ai) Dr. Andrea Wojnicki: Thank you so much for joining us and sharing your expertise today. Oksana. Oksana Andreiuk: Oh, this is so great. Thank you for having me. I’m so excited for our conversation. Dr. Andrea Wojnicki & Oksana Andreiuk AW: Me too. So I have to start by asking you, what is a biohacker? OA: Love that question. So what comes to mind often, people think, Oh, you know, are you inserting chips into your body? Or it sounds scary or very technical. But it’s not at all. A bio hacker is anyone who’s trying to optimize their mental and physical health performance. And so biohacking is a term can be defined as the art and science of modifying your internal and external environments to take better control of your own biology. And what I find exciting is that we now have the technology available to us and all the tools to quantify and monitor our biomarkers. But at the at the root of it, biohacking is really getting the fundamentals right and optimizing how you feel every day. AW: I know from your biography that you’ve made this your life work you are highly educated in the field of biotechnology and you have the Canadian bio hacker meetup group. So why did you personally decide to become a bio hacker? OA: I’ve always been into biotech and how can we use our technology to optimize our biology and how we feel and I’ve always had a focus on healthcare. You know, when I was in university, I never thought that I would get into biohacking or optimizing health to this extent, what really sparked my interest in it is discovering the field of medicine related to longevity science, which looks at treating aging as a root cause of chronic diseases. And you know, when I was in university that wasn’t really talked about there was genetics, there’s biotechnology, and that was my stream. I was very interested in that. But when I discovered that, hey, there are all these scientists that are looking at treating aging as a disease. You don’t really hear about that because people just kind of assume that Oh, You know, aging is a natural is a natural process, and we’re all going to go through it. But the truth is, is that in 2013, we actually characterize what the cellular processes were of aging. So other cellular level, we now know what happens with the aging processes. And so there are all these companies that are working on aging solutions on reversing or slowing down the aging process. And I thought, you know, if it’s gonna take them about 10 years or so to get something truly viable on the market, but I can start taking or using whether it’s a therapeutic or another solution, what can I do right now to optimize my own biology in the state of my health so that I’m at that prime health level when I get to that longevity solution, and so that opened my eyes to this whole field and area of biohacking. But as I mentioned, you know, at the root of it, it’s just

Are you good at networking? Executive recruiter Sharon Mah-Gin shares her advice on how to be a better networker, including why it’s critical to attend events, how to thrive at small talk, how to leverage LinkedIn, and the ideal networking mindset.   References & Links Sharon Mah-Gin LinkedIn – https://www.linkedin.com/in/sharonmahgin/ Executive Search Alliance – http://www.execsearchalliance.com/ Other Resources Never Eat Alone Books: Never Eat Alone by Keith Ferrazzi & Tahl Raz – https://amzn.to/2SSEPma How to Win Friends & Influence People by Dale Carnegie – https://amzn.to/2SR8IDh Networking for Shy People: ? ABCDE’s of Communication PODCAST – https://talkabouttalk.com/24-abcdes-of-communication-with-dr-andrea-wojnicki/ ABCDEs of Communication SUMMARY on LinkedIn – https://www.linkedin.com/pulse/5-simple-steps-improve-your-communication-skills-abcde-wojnicki/ FastCompany – https://www.fastcompany.com/90453095/how-to-be-a-networking-pro-when-youre-shy-and-would-rather-stay-home Talk About Talk & Dr. Andrea Wojnicki How to Win Friends & Influence People ? Andrea’s email – [email protected] ? Free Communication Coaching via the Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup ? Website – https://talkabouttalk.com ? Subscribe to the Podcast – https://talkabouttalk.com/podcasts/#subscribe ? Private Facebook group – https://www.facebook.com/groups/2512948625658629/   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much for joining us, Sharon to talk about networking. Sharon Mah-Gin: I’m delighted to be here. Thank you. AW: My first question is with regards to context. Can you define networking for us, please? SMG: Absolutely. You can Google it and you’ll find hundreds of definitions. But I’ve always tried to keep things simple. From my perspective, networking is the same thing as reciprocality. What do I mean by that? Networking is a mutual exchange of information, contacts, ideas. And it’s give and take, it’s not about scorekeeping. Like if I invite you to dinner 10 times, I don’t expect you to invite me to dinner 10 times. It is about you know, giving something back in return. It’s reciprocal. And if you think about it, that is how the world works. The number one key thing I say about networking, is when I’m coaching executives or young university students, I say, “what is it about networking that you’re so afraid off?” And they go “I feel like I’m begging!” I’m like, “excuse me, that is totally wrong.” True networking, it’s not about you. It’s how can I help you? In other words, help the other person. That is what I would consider to be true networking. AW: nicely put. So when you refer to networking in terms of reciprocality, you’re inferring that there is value that is being exchanged SMG: Correct. Yes. AW: So what could the value be? Or the benefits? SMG: Great question. That could be an exchange in terms of a job lead. It could be in terms of which courses I should be taking at school. It could be about who do you think is the best company you’ve ever worked for, or the best school you’ve attended, or even the best professor. So it’s really soliciting feedback that can be helpful to you in terms of your career, your personal life. I mean, even something as simple as finding a plumber for your house. We all do that right? a housekeeper or nanny? We’re always asking. Our friends are trusted. You know, Friends, family, and who do you prefer? Right? That’s networking. AW: I hear people when I’m thinking about this topic, I hear people almost complaining about networking. Like, gosh, I really need to get out there and network more, or one of my goals for 2020 is to be a better networker. Why is it so important for us to be networking? SMG: When I’m coaching executives, or I’m interviewing the, I always ask them, take me through your various jobs. How did you go from one job to the next? And a lot of times, it’s because a colleague told me about it, an ex boss hired me, you know, etc. So it is through the network, because the reality is that there are so many people out there. So how do you differentiate yourself? you differentiate yourself through the network. There’s someone out there saying, I know you are. I’m happy to help you or to refer you. AW: And it works both ways, right? Research shows that it’s typically within your network is the way that you find your next job right? SMG: Absolutely. AW: It’s a friend of a friend. SMG: Yes, absolutely. There’s a great book, I highly advise everyone to read. Never Eat Alone by Keith Ferrazzi. It’s a great, easy book to read. AW: I have to admit I have seen it. I have not read it, but I definitely will. Based on your recommendation. SMG: I send it out to CEOs. I send it out to young uni

Do you know how to conduct an interview? It could be a job interview, an information-seeking interview, a journalistic interview, or perhaps for entertainment purposes – like an interview that’s presented as a written article, a live interview onstage, or – a podcast interview! Improviser and podcast host David Shore shares his advice, including how to prepare for an interview and specific tips for during the interview.   REFERENCES & LINKS David Shore Monkeytoast – https://monkeytoast.com/ The Panel Show podcast – https://podcasts.apple.com/ca/podcast/the-panel-show/id1495709255 Twitter – https://twitter.com/thedavidshore?lang=en Facebook – https://www.facebook.com/david.shore.376 Interviewers mentioned: David Shore Stephen Colbert – https://en.wikipedia.org/wiki/Stephen_Colbert David Letterman – https://en.wikipedia.org/wiki/David_Letterman Marc Maron – https://en.wikipedia.org/wiki/Marc_Maron Seth Meyers – https://en.wikipedia.org/wiki/Seth_Meyers Conan O’Brien – https://en.wikipedia.org/wiki/Conan_O%27Brien Greg Proops – https://en.wikipedia.org/wiki/Greg_Proops Charlie Rose – https://en.wikipedia.org/wiki/Charlie_Rose Tavis Smiley – https://en.wikipedia.org/wiki/Tavis_Smiley Howard Stern – https://en.wikipedia.org/wiki/Howard_Stern Podcasts: Marc Maron’s podcast WTF – http://www.wtfpod.com/podcast Canadaland – https://www.canadalandshow.com/ The Secret Life of Canada – https://www.cbc.ca/radio/secretlifeofcanada Talk About Talk & Dr. Andrea Wojnicki ? Andrea’s email – [email protected] ? Free Coaching via the Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup ? Website – https://talkabouttalk.com ? Subscribe to the Podcast – https://talkabouttalk.com/podcasts/#subscribe ? Private Facebook group – https://www.facebook.com/groups/2512948625658629/ INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you, David, so much for joining us to talk about interviewing. David Shore: Yeah, I’m happy to be here. I love your artwork. AW: Oh, that’s nice. Especially after you’ve been so gracious and patient with me as I’m trying to set up my audio equipment. The listeners don’t know this because my audio equipment wasn’t working. But I was having major problems recording and David was incredibly patient. And he told me that it wasn’t bothering him at all. DS: I’ve been on your end of it. You were on my show, Monkey Toast. And we were recording it for podcasts, which we decided not to do. It’s very difficult to record a live comedy show, particularly if it has live music. And we had nights where some of the equipment wasn’t working. And we have to open the door because we have a big crowd. It was a nightmare. And some nights we decided not to record. Eventually I decided to kill the podcast because it’s just too difficult. Even with my other podcast The Panel Show, subjects we had radio interference from cell phones. AW: So this is a new one that I hadn’t heard of – radio interference from cell phones? DS: Yeah. Apparently it’s not uncommon, depending on the venue, depending on the equipment. AW:so why don’t you share with the audience some of the types of interviews that you’ve done? and then if we want we could we could get into equipment malfunctions. DS: Sure. I’m an improviser by trade, which people are like, what’s that? People would say I’m a comedian, but I don’t do stand up, except maybe in high school. I, you know, trained as an improviser out in LA at the Improv Olympic and then came back to Toronto where I was at the Second City on the main stage there for about 18 months. And then when I left, I started my own show: Monkey Toast, which is an improv show. It morphed into a talk show when CBC Radio got involved. So they trained me – taught me how to interview people. We worked with them for about a year. We kept that as a talk show. Through that I’ve got to meet … that’s how I met you. You were a guest on the show. We’re always looking for interesting people. And through that as well, for awhile I did celebrity interviews for Reader’s Digest Canada. We did a corporate show for them and they loved it. AW: So you were interviewing celebrities? DS: I did. I interviewed William Shatner. They called me one day, and she goes, we’d love for you to interview Dave Thomas from SCTV for our comedy issue, I’m like, okay. She’s like, we’ll pay you. Okay! I was good. Everything I kept saying was like, “okay.” Because you want to pay me to interview one of the people I idolized growing up? We had to do it over the phone, it was great. And they loved the interview and said, Hey, do you want to do more of these? And I was like, Yeah, why wouldn’t I want to be published in a magazine that pa

Proper posture and breathing can make us better communicators! Dr. Nadine Kelly (YogiMD) shares breathing and posture tips, relaxation techniques (deep breathing, alternate nostril breathing, combining breathe with a mantra), differences between the parasympathetic (rest & digest) versus the sympathetic (fight or flight) phase, and why nasal breathing is healthier than mouth breathing.   References & Links Dr. Nadine Kelly Website – net Podcast – https://yogimd.net/podcast FB Group – https://www.facebook.com/groups/465040207766142/ Recommendations: Seth Godin’s Blog – https://seths.blog/ Dissect Podcast – https://dissectpodcast.com/ Other Posture & Breathing Resources Breathing and posture for effective speaking https://www.fastcompany.com/90354456/these-navy-seal-tricks-will-help-you-perform-better-under-pressure https://hbr.org/2015/06/breathing-is-the-key-to-persuasive-public-speaking https://publicwords.com/2016/09/08/posture-affects-public-speaking-success/ Breathing and posture linked https://www.healthline.com/health/breathe-deeper-improve-health-and-posture#breathingpatterns https://www.health.harvard.edu/staying-healthy/3-surprising-risks-of-poor-posture https://health.usnews.com/wellness/slideshows/10-ways-poor-posture-can-harm-your-health?slide=4 Talk About Talk & Dr. Andrea Wojnicki ? Andrea’s email – [email protected] ? Free Coaching via the Weekly Email Newsletter – https://talkabouttalk.com/blog/#newsletter-signup ? Website – https://talkabouttalk.com ? Subscribe to the Podcast – https://talkabouttalk.com/podcasts/#subscribe ? “ABCDEs of Communication” – https://talkabouttalk.com/24-abcdes-of-communication-with-dr-andrea-wojnicki/ ? “Using your Voice with baritone opera singer Bradley Christensen” – https://talkabouttalk.com/2-using-your-voice-with-baritone-opera-singer-bradley-christensen/ ? Private Facebook group – https://www.facebook.com/groups/2512948625658629/   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much, Nadine, for joining us here today to talk about how breathing and posture can help us with our communication. Dr. Nadine Kelly: I am very honored to be here, Andrea, thank you for having me. AW: I have to tell you that I’ve been thinking a lot about how this podcast topic in particular is going to make a huge impact, of course, to everybody, whether it’s professional or personal context, but also immediately. NK: Right. AW: Literally, as I’m sitting here, I’m thinking about how I’m breathing and my posture. NK: I’m a very practical girl. So that’s what I believe in. Not just esoteric information, but information that we can really use in our daily lives. AW: Well, I think this has to be at the top of the list. We born with an innate sense of how we should breathe and how we should sit and how we should stand. But I know that there’s also all sorts of research that can inform us about how to do that even better. So let’s get into that. Why don’t we start with breathing? And so my question is, what are the benefits of breathing quote unquote, properly? NK: You’re absolutely correct in saying that as babies – you watch a baby, they know exactly how to breathe. You watch the baby’s belly rising and falling. And that’s really the key to proper breathing. Another thing that I’d like to say is that the body is a beautiful and efficient machine. If we only treat our bodies properly and allow them to do what they naturally do, then our bodies will serve us very well. Everything is also interconnected. So it’s impossible to really isolate one aspect of our mobility or our motility and not talk about other things. Therefore, when I talk about breathing, well, it’s connected with how we use our muscles. It’s connected with the health of our lungs, the health of our hearts, it’s connected to proper posture, it’s connected to circulation, it’s connected to our stress response. It’s connected to our muscular system. So that’s how I’ll preface why we need to breathe properly and how it’s easy to get back into it. It just takes practice. Because I interact with my students. And we’ve talk about breathing so much. I tend to get a lot of feedback where people are very frustrated. And they say, I’m not breathing properly. I don’t get it. I can’t I can’t do this. What’s going on? Here’s the thing: It’s habits. We form habits, and we fall into habits because they’re easy. But once you increase your awareness of how a habit is not serving you, well, you just practice. That’s all. You practice and you take baby steps and you just keep reminding yourself, and then you can get better. AW: Your point about it being easy and taking the stress away or the anxiety away from trying to breathe pro

Do you know how to tell your story effectively? The story you tell could be at work in conversation with your boss, in a job interview, or perhaps you seek to write a novel? Best-selling author and legal veteran Norman Bacal shares how stories are impactful because they connect us through our emotions and life experiences, how the best lawyers are the best storytellers, why we should all have a rehearsed 60 second infomercial about ourselves, the process of writing fiction and non-fiction, how to address the media, and the power of metaphors. References & Links Norman Bacal Website – https://normanbacal.com/ LinkedIn – https://www.linkedin.com/in/norman-bacal-16772a23/ “Breakdown” by Norman Bacal – https://amzn.to/2Rk4DHd “Odell’s Fall” by Norman Bacal – https://amzn.to/36ndGet Recommended book: “TRUE FIT: How to Find the Right Job by Being You” by Jim Beqaj- https://amzn.to/2R8rd5e Talk About Talk & Dr. Andrea Wojnicki ? LISTENING with author, consultant & best-selling author Norman Bacal (podcast episode #41) – https://talkabouttalk.com/41-listening-with-norman-bacal/ ? STORYTELLING with Harvard professor & author Jerry Zaltman (podcast episode #11) – https://talkabouttalk.com/11-storytelling-with-harvard-professor-author-jerry-zaltman/ ? Subscribe to the Podcast: https://talkabouttalk.com/podcasts/#subscribe ? Andrea’s email – [email protected] ? Free Weekly Email Newsletter – https://talkabouttalk.com/blog/#newsletter-signup ? Website – https://talkabouttalk.com ? Private Facebook group – https://www.facebook.com/groups/2512948625658629/ INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much for joining us, Norman. Norman Bacal: Oh, thank you for having me. AW: If you don’t mind, I’d like to start with some background. I’m curious. Were you always a writer? NB: It’s an interesting question, because it’s got two answers to it. If you had asked me before my 40th birthday or earlier, did I ever think I would write a book? The answer was never. But I actually started my career doing a lot of writing, particularly as a student and young lawyer. My boss was asked to give many speeches, and he had to publish articles and I pretty much wrote all of them for him. So I did a lot of writing early in my career. I wrote my first technical article when I was about a fifth year lawyer. It had to do with actors coming to Canada. So I did a fair amount of writing in the first – probably 10 years of my career. And then as my career advanced, as I became more successful, I discovered what successful lawyers discover, and that is your phone never stops ringing. You spend most of your time either in meetings or on the phone. And all the writing is now done by junior lawyers who are working for you. Then as I advanced forward into management that continued even further, so the higher up I got in the organization, the shorter my attention span got, the less writing I did. And as I said, by my 40th birthday, the one thing I knew for sure was that I was never going to write a book. I was reading good authors on vacation. I can remember the moment it happened to me, I was reading The English Patient by Michael Ondaatje – and I read it I put the book down, at about the halfway point, and I looked at my wife, and I said, I will never write a book. AW: Oh, you explicitly said that? NB: Yes. AW: that’s amazing. NB: But career goals change. AW: Did you ever keep a journal or any kind of – write anything personal like that before? NB: I kept a journal for six weeks when I was 19 years old on a trip to Israel. I actually filled one of those empty books with writing and that was my summer goal. And from that point on, I never lifted a pen. No interest. Although once I became a managing partner at Heenan Blaikie, I said, you know, it would be really smart to just keep a regular journal of not only what I was going through, but what my feelings were and, and the events. And of course I did none of that. AW: Right. I think many of us have good intentions. NB: I can’t tell you how many people I’ve run into who say “I’m sure I have a book in me.” Well, sure, so you can get it out. AW: And we’ll get into that. Most people do have a story. NB: Right. AW: So one other question. Just focused on what you said about the career trajectory, perhaps of a typical lawyer. Do you think that lawyers generally make good writers? NB: I would say probably we’re above average, if you look at the population in terms of writing skills. Because just to survive law school, you have to be able to write. One of the key things that you’re taught, one way or the other, is how to communicate, particularly in writing. And as a young lawyer, particularly if you’re being trained properly, there’s somebody watching you all the time and making very certain you are very precise. AW: So I’m just going to

Listen, as Norman Bacal, author, consultant, and 35 year legal veteran, shares his insights and stories about how active listening can help you not only learn, but also improve your relationships with co-workers, clients, family, and friends. You will learn strategies for active listening, including the ideal mindset for listening, what to project, how narcissists are (sometimes) non-listeners, tips on small talk, as well as advice on developing relationships with clients.   References & Links Norman Bacal Website – https://normanbacal.com/ LinkedIn – https://www.linkedin.com/in/norman-bacal-16772a23/ BOOKS: “Breakdown” by Norman Bacal – https://amzn.to/2FDyu6E “Odell’s Fall” by Norman Bacal – https://amzn.to/2TdbinM Also recommended book “Quiet” by Susan Cain – https://amzn.to/39TR2xD Listening References Types of listening http://changingminds.org/techniques/listening/types_listening.htm https://www.prdaily.com/4-listening-styles-communicators-should-know/ Narcissism & listening https://www.apa.org/research/action/speaking-of-psychology/narcissism https://www.psychologytoday.com/ca/blog/resolution-not-conflict/201509/what-is-the-most-overlooked-symptom-narcissism Active Listening https://www.fastcompany.com/90372821/how-i-learned-to-be-better-at-active-listening-as-a-manager? Julian Treasure TEDTalk https://www.ted.com/talks/julian_treasure_5_ways_to_listen_better/   Talk About Talk & Dr. Andrea Wojnicki Free Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Subscribe to the Podcast: https://talkabouttalk.com/podcasts/#subscribe Website – https://talkabouttalk.com Facebook group – https://www.facebook.com/groups/2512948625658629/ Andrea’s email – [email protected]   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much, Norman, for joining us here today to talk about listening. Norman Bacal: Oh, thanks, Andrea. AW: I have a question for you to start with regarding the significance of listening. How would you say listening ranks in terms of significance in effective communication versus all the other skills that we can acquire to become effective communicators? NB: I don’t think anything else comes close to listening, because most people talk because they want to be heard. And it’s a very tough skill, because most people would prefer to be speaking than to be listening. We all want to be heard. We all want to feel we count, which is naturally at odds with listening to someone else’s point of view, and then allowing it to have an impact on your own. AW: What other communication skills do you think might be almost as important – or next on the list? NB: Reading visual cues is really important. So sometimes it isn’t what people say. It’s the way that they say it. The way that they’re sitting in their chair. Sometimes it’s the way that they walk into the room that tells you much more about what they have to say than what’s coming out of their mouth. I think there’s a huge issue relating to subtext. Very often the conversation we need to be having isn’t the conversation we’re having. AW: This takes me to the definition of listening, because some people would say that perceiving or decoding the information that the encoder has provided, is actually listening – whether it’s verbal, oral communication or nonverbal communication, right? NB: That’s right. There’s so much in a conversation that isn’t being said. So for example, the way you nod your head when I’m speaking, is giving me a signal that what I’m saying is resonating. Or if I’m speaking and you’re rolling your eyes at me, it’s telling me you probably think I’m completely bullshitting you or you’re angry at me. And it’s really important when you’re speaking to be reading the other person, because communication isn’t just about having words come out of your mouth, even though some people believe that. It’s about discovering whether the other person is actually open to hearing what you have to say. Of course, it’s much easier to say in theory than to actually live through it. And I know through countless exchanges I’ve had with people that have failed. But ultimately, there are so many, not only verbal, but non-verbal parts of the exchange that are happening. And of course, that can only happen when you’re face to face. It becomes much more difficult when you’re doing this over the phone and trying to decode. And it’s pretty much impossible when it’s by text. AW: So assuming we’re talking about verbal communication then, what does it mean to be an effective listener? NB: That is a loaded question. AW: It is. NB: I can probably explain it through an example. It’s my first year as managing partner of Heenan Blaikie. And when

An efficient summary of the 19 Communication Skills from 2019, including the words we say, types of implicit communication, tips for specific people & contexts, & important meta learnings. THANKS for listening – and READING! Let’s TALK! Web: https://talkabouttalk.com/ FB Group: https://www.facebook.com/groups/2512948625658629/ FB: https://www.facebook.com/TalkingAboutTalk/ LinkedIn: https://www.linkedin.com/company/talkabouttalk/ Twitter: https://twitter.com/talk_about_talk Instagram: https://www.instagram.com/talkingabouttalk/ Email: [email protected]   TalkAboutTalk CORE BELIEF: “When we communicate effectively, we can be a better manager, co-worker, parent, partner and friend. TalkAboutTalk BRAND PROMISE: “TalkAboutTalk is the communication learning platform that will help us catapult our career and enrich our relationships by providing us with communication skills and confidence.”         ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by TalkAboutTalk. @import url(https://www.talkabouttalk.com/wp-content/plugins/siteorigin-panels/css/front-flex.min.css); #pgc-2465-0-0 { width:100%;width:calc(100% - ( 0 * 30px ) ) } #pl-2465 .so-panel { margin-bottom:30px } #pl-2465 .so-panel:last-of-type { margin-bottom:0px } @media (max-width:870px){ #pg-2465-0.panel-no-style, #pg-2465-0.panel-has-style > .panel-row-style, #pg-2465-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-2465-0 > .panel-grid-cell , #pg-2465-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pl-2465 .panel-grid-cell { padding:0 } #pl-2465 .panel-grid .panel-grid-cell-empty { display:none } #pl-2465 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } The post #40 – 19 COMMUNICATION SKILLS from 2019 appeared first on Talk About Talk.

Working with difficult or negative people can be stressful. Learn reasons why people act so negatively and what you can do about it. Human Resources expert Tamara Finlay suggests diagnosing the issue using the SCARF model, then shares specific Do’s and Do-Not’s, depending on whether it is your peer, your subordinate or your boss.   References & Links Tamara Finlay LinkedIn – https://www.linkedin.com/in/tamarafinlay/ Expert Interview on Talk About Talk episode #37: “Communication Media: Phone or Email?” – https://talkabouttalk.com/37-phone-or-email/ THE SCARF Model – Dr. David Rock David Rock – https://davidrock.net “Your Brain at Work” by David Rock – https://amzn.to/349u0hQ Articles – http://web.archive.org/web/20100705024057/http://www.your-brain-at-work.com/files/NLJ_SCARFUS.pdf https://hbr.org/2012/10/being-the-boss-isnt-so-stressful http://dcntp.org/wp-content/uploads/2015/03/Readiness_for_change.pdf Other References “Six Thinking Hats” by Edward de Bono – https://amzn.to/353YiUA “Communicating Change” Talk About Talk podcast with Professor Ellen Auster – https://talkabouttalk.com/28-communicating-change-with-ellen-auster/ Talk About Talk & Dr. Andrea Wojnicki Free Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Subscribe to the Podcast: https://talkabouttalk.com/podcasts/#subscribe Website – https://talkabouttalk.com Facebook group – https://www.facebook.com/groups/2512948625658629/ Andrea’s email – [email protected]   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you Tamara, so much for joining us here today. Tamara Finlay: My pleasure. Thank you for having me. AW: Okay, so communicating with difficult people. I guess by definition, this is a negative topic. I know it’s a topic that causes people a lot of angst as several listeners have emailed or mentioned to me that they have difficult or negative people at work, and they just don’t know how to handle it. They’re looking for some tips on how to best handle this. So in your experience as an HR professional, do you think that it’s common that people have challenges with difficult people? TF: I think at the end of the day, we’re human and humans are complex, with such diversity in the workforce right now, more so than ever in our entire history. We all have our unique personalities, preferred ways of communicating and doing things and everything is changing at the speed of light. Inherently people are going to be stressed. stress causes certain behaviors. And I think what we’re seeing is not necessarily negative people. What we’re seeing is people behaving in a way that we may not like. AW: So this is an interesting question is, at least as far as I’m concerned, is it true maybe that some people are just difficult, like it’s part of their personality? TF: I think we’re all attracted to different people for different reasons. Obviously, we’ve all experienced where we’ve got some relationships that are way easier than others. And some we have to work on more than others, right? We’re not going to love everybody, but we can certainly appreciate them for what they bring to the table, that people’s inherent wiring or what their natural go to is. I’ve used a tool in the past that actually has been effective, where I had this one team member that always approached things right out of the gate. From a negative perspective. AW: I’ve worked with those people; the default answer is “NO”. TF: There’s a lot of value in that in the right circumstances. So what we actually did is we learn about the six thinking hats technique, are you familiar with it? AW: Yes. TF: So what it is, it’s a model that can be used for exploring different perspectives. And you can put on different hats depending on the circumstances or what you’re trying to achieve. It’s a great way to solve problems as a group. So you could have an entire group, even though one may be natural wired as a black hat, the pessimist, and one is more the yellow hat, which is an optimist, but you can have the entire group say, Okay, let’s now put on our black hat and think what are the risks if we do it this way? AW: So that would be like the devil’s advocate sort of? TF: Exactly. For this six thinking hats technique, the WHITE hat focuses on the facts. The RED one focuses on emotion. The BLACK hat, which is the one we were just talking about, is more the pessimist. It really is. They’re careful, they’re cautious. The YELLOW focuses on what’s good. So the optimist. GREEN focuses on possibilities. And BLUE focuses on organizing, it creates a common language and takes the emotion and the personal out of it. It took me a while to get to this point to really appreciate the black hat. But I’d rather have the black hat and know as many risks and

Gift-giving is a highly symbolic form of communication. Are you a good gift giver? In this podcast you will learn how to think about gift-giving more rationally, with research-based tips about what matters and what doesn’t. Here’s a hint: We should worry less about how much money we spend. It’s typically the “low substance, high sentiment” gifts that are appreciated. It really is the thought that counts! References & Links Gift-Giving Mauss, Marcel (1924) THE GIFT https://archive.org/details/giftformsfunctio00maus/page/n9 Belk, Russell W. (1976) “It’s The Thought That Counts: A Signed Digraph Analysis of Gift-Giving” Journal of Consumer Research Belk & Coon (1991) “Can’t Buy me Love: Money, Dating & Gifts” Association for Consumer Research Geisler, Markus (2006) “Consumer Gift Systems” Journal of Consumer Research Sherry, John F. (1983) “Gift-Giving in Anthropological Perspective” Journal of Consumer Research Sherry, McGrath & Levy (1993) “The Dark Side of the Gift” Journal of Business Research Ward, Morgan K., & Broniarczyk, Susan M. (2011) “It’s Not Me, It’s You: How Gift Giving Creates Giver Identity Threat as a Function of Social Closeness” Journal of Consumer Research Wooten, David B. (2000) “Qualitative Steps Toward an Expanded Model of Anxiety in Gift-Giving” Journal of Consumer Research Professor Russell Belk Professor Belk’s York University Schulich faculty page Talk About Talk episode #17: What Our Possessions Say Talk About Talk & Dr. Andrea Wojnicki Free Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup (sign up now to get your FREE printable PDF of the “5 Steps to Improve your Communication Skills – ABCDE”) Website – https://talkabouttalk.com Facebook group – https://www.facebook.com/groups/2512948625658629/ Andrea’s email – [email protected] THANKS for listening – and READING! Web: https://talkabouttalk.com/ FB Group: https://www.facebook.com/groups/2512948625658629/ FB: https://www.facebook.com/TalkingAboutTalk/ LinkedIn: https://www.linkedin.com/company/talkabouttalk/ Twitter: https://twitter.com/talk_about_talk Instagram: https://www.instagram.com/talkingabouttalk/ Email: [email protected]       TalkAboutTalk CORE BELIEF: “When we communicate effectively, we can be a better manager, co-worker, parent, partner and friend. TalkAboutTalk BRAND PROMISE: “TalkAboutTalk is the communication learning platform that will help us catapult our career and enrich our relationships by providing us with communication skills and confidence.”       ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by TalkAboutTalk. The post #38 GIFT-GIVING appeared first on Talk About Talk.

Do you know when to use the phone or email? What about text, social media, and face-to-face meetings? How do you feel when you hear the phone ring? In this podcast episode, HR expert Tamara Finlay shares advice and frameworks to help you choose the ideal communication media or platform to optimize your communication.   REFERENCES & LINKS Tamara Finlay LinkedIn https://www.linkedin.com/in/tamarafinlay/ Recommendations: FastCompany Allegra Shaw   Talk About Talk & Dr. Andrea Wojnicki Talk About Talk podcast episodes mentioned: How to Conquer your Email Inbox Authenticity with Ana Serrano Free Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website: https://talkabouttalk.com Facebook group – https://www.facebook.com/groups/2512948625658629/ Andrea’s email – [email protected] INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much for joining us, Tamara. Tamara Finlay: It’s a pleasure to be here. Thank you for including me. AW: Okay, let’s back up and provide some context. First, what are the main media that you’ve observed people using at work – to communicate? TF: Now obviously, there’s all kinds. There are all your typical ones, like email, text, chats, everything else. The list continues to grow, and nothing’s falling off. I think that’s where we’re, all of a sudden, the pace of change is just so rapid fire. As our world gets faster and faster and more complicated, I like to bring it back to basics. Why are we communicating? We’re communicating because we want to connect with people. We want to connect either intellectually, or emotionally, or to do something – more the action piece of it. It’s either the head, the heart or the hands. Depending on what you’re trying to engage, is going to depend on what communication style or what communicate channel you’re going to use. So if you’re trying to engage the head, you’ve got a lot more communication channels that you can use, you can pretty much use most of them. Whether it’s email, text, or face to face in meetings, pretty much any of it works. But when you’re trying to connect with the heart, it’s all about emotions. It’s all about relationships. Nothing beats that more than in person, face to face, because 55% is body language, right? And you lose all that. And that’s why there are so many misinterpretations – when it’s heavily email or text or other communication methods, other than the face to face. AW: And if you’re in a sensitive context, as you said, if it’s emotional or heart driven, then perhaps that nonverbal communication is even more important. TF: Exactly. Because you want a bit of more of the two way dialogue. It’s really hard to have two way dialogue in an email or a text. AW: That’s a great point! TF: And then the hands … so the three H’s or the head, heart and hands, the third one is the hands, that’s really where you can be quite directive, task oriented, and that’s really where the written word is fine. And that’s where emails, chat, text is absolutely fine. AW: Okay, so the hands just to clarify is about what we’re doing next, it’s clarifying next steps, for example, in a project at work could be could be a subordinate clarifying next steps with his or her boss or vice versa. TF: Exactly, or an event just confirming details, location, that type of thing. AW: Okay, you said so many things there that caught my attention that we could unpack. Your first point about more and more medium being introduced into our communication opportunities. Of course, that’s true, but I hadn’t actually thought about the fact that we are being overwhelmed with more and more apps, platforms, and different communication medium and nothing’s falling off. TF: It’s so true. And it’s interesting because having worked my entire career in more mature organizations that are quite traditional in terms of how we approach work… When I joined a FinTech company just over a year ago, I had quite a bit of culture shock. So I was used to somewhat less paper. But this was literally no paper, all the offices or cubicles were open spaces. They were lucky you got a drawer. So clearly, it was all on the digital in one of our key communication tools is Slack. Now, it’s I think they would describe as a collaborative team tool. We use it for pretty much all our internal communications. You can do it individually as text messaging, you can do it as groups, which are called Slack Channels. And I’m embarrassed to say that it took me probably over a month to figure out you could actually call through Slack. AW: Oh, really, I didn’t know that. So just for some other context here, I have an episode on conquering your email inbox and Slack came up as an opportunity – as a technology hack &#

Youth mental health concerns such as anxiety and depression are common. Nicole German, founder of The Maddie Project, shares her experience and thoughtful advice to parents, family members, coaches, teachers, anyone who interacts with youth. We need to step-it-up with awareness, empathy, and advocacy. “Anything we can do is goodness.” Doing little things and doing big things will make an impact, potentially saving a life. Shine bright! REFERENCES & LINKS Nicole German & The Maddie Project The Maddie Project – http://www.themaddieproject.ca/ Donation Page – https://my.charitableimpact.com/campaigns/the-maddie-project-0350d836-cf47-4735-8602-a57990626e03 Maddie’s Healing Garden at North York General Hospital – https://nyghfoundation.ca/news-and-publications/north-york-general-opens-first-of-its-kind-outpatient-mental-health-centre-for-youth/ Email – [email protected] Twitter – @nicgerman and @maddie_project Instagram – maddie_project Facebook-https://www.facebook.com/themaddieproject Other Mental Health Resources Kids’ Help Phone – https://kidshelpphone.ca Children’s Mental Health Ontario: https://www.cmho.org/ Suicide Prevention Lifeline – https://suicidepreventionlifeline.org/ CAMH – Centre for Addiction & Mental Health – http://www.camh.ca/ Huffington Post – “Frame of Mind” Series – https://www.huffingtonpost.ca/news/frame-of-mind/ Other articles: https://projects.nj.com/features/depression/index.html https://www.fastcompany.com/90414436/mental-health-symptoms-reported-by-60-of-employees-study Talk About Talk & Dr. Andrea Wojnicki “Beyond Condolences: Supporting Your Grieving Friends” podcast episode – https://talkabouttalk.com/19s2-supporting-our-grieving-friends-with-psychotherapist-grief-counsellor-andrea-warnick/ Free Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website: https://talkabouttalk.com Facebook group – https://www.facebook.com/groups/2512948625658629/ Andrea’s email – [email protected]   INTERVIEW TRANSCRIPT Dr. Andrea Wojnicki: Thank you so much, Nicole, for taking the time and sharing your story with us today. Nicole German: Great. Thanks for having me. AW: So I thought it would be nice if you could start by telling us a bit about Maddie. NG: Sure. So I’m the mom of three kids. And Madeline, who we also call Maddie, was my oldest daughter. And so she was one of the easiest babies you could ever imagine. Actually, she was very easy going. And then when she had two younger brothers, she really became the nurturer. So typical big sister looking out for her two younger brothers. And then as she progressed through life, I would say was definitely on the spectrum of high performance, whether it was academically or through sports. And very social, very well liked. And as she approached adolescence and puberty, some things started to really change for her. And I think as first time parents, we weren’t really sure whether this was just things that were from a puberty perspective, or there was really more to it. So she progressed into middle school and high school. She started to struggle with, not being able to get her homework done, or not wanting to go to sports to compete, sometimes not going out with friends. And the reality was that we thought it was just a phase. But in fact, what we learned over time was she had anxiety and pretty severe anxiety. And so, the thing with anxiety is that it’s really hard to focus when you have anxiety. And when you can’t focus, it’s hard to do homework and then when you don’t do homework, you don’t do well in school, which makes you feel terrible. And it becomes really this vicious circle and so in essence, that was really the beginning of a journey for Madeline and her struggling with anxiety and in essence depression. AW: Can you tell us a little bit about The Maddie Project? NG: Sure. Madeline struggled with depression for a number of years and it got more challenging over time. And it really came to the point where she passed away from depression. So she took her own life and at that moment when we had to communicate to people that she had died and why she had died, it was like these floodgates opened up. There were so many families, actually, from grandparents to parents to teachers and coaches and even youth themselves that came forward and told their story that either they had a sibling or a child or a parent that either they had lost to suicide and depression but never spoken about it, or that they were in fact struggling. And so what became very apparent was that it was sort of this hidden disease that nobody really wanted to talk about, AW: would you say taboo? NG: Definitely taboo. And I think there was a there was a shame and so when Madeline was sick, she was in hospital and she really said, “Mommy, don’t tell anybody that I’m here.” And so we really were living these two

Why is it so difficult to talk about money? Does your family have a budget? Do you have an updated will? What about a power of attorney? Listen and learn as experience strategist Kelly Harper shares strategies for talking to your partner, your parents, your children and your friends about money. PODCAST: https://talkabouttalk.com/35-money References & Links Kelly Harper LinkedIn: https://www.linkedin.com/in/kelly-harper-7638104/ Recommendations: “Daring Greatly” by Brené Brown Colleen Dilanschneider “Know Your Own Bones” Money References Couples and finances https://www.thepennyhoarder.com/budgeting/budget-meeting/?aff_sub2=homepage https://www.google.ca/amp/s/www.psychologytoday.com/ca/blog/in-it-together/201807/the-top-4-stressors-couples-today%3famp https://www.marketwatch.com/press-release/money-causes-the-most-stress-for-couples-according-to-new-ally-survey-2018-06-12 Talking to Children about Money https://www.daveramsey.com/blog/how-to-talk-to-your-kids-about-money https://www.google.ca/amp/s/childmind.org/article/talking-kids-money/amp/ Wills com co CANADA: https://www.canada.ca/en/financial-consumer-agency/services/estate-planning/resources-estate-law.html ONTARIO: https://www.attorneygeneral.jus.gov.on.ca/english/justice-ont/estate_planning.php US: https://www.state.gov/wills-trusts-and-estates/ Talk About Talk & Dr. Andrea Wojnicki Taboo Topics covered by Talk About Talk: Profanity (clean or explicit) Our health & how to talk to your doctor Mortality & supporting our grieving friends How to effectively provide negative feedback Free Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website: https://talkabouttalk.com Facebook group – https://www.facebook.com/groups/2512948625658629/ Andrea’s email – [email protected]   Interview Transcript Dr. Andrea Wojnicki: Thank you so much for joining us here today, Kelly. Kelly Harper: Thank you for having me. AW: Let’s start with – why is money taboo? KH: So I’m a baby boomer. And if you think about our parents and their generation, there were things you didn’t talk about. My mom would say you didn’t air your dirty laundry in public. And I think money was one of those things, it was kept very private. And so if you’re brought up in a house where money is private, parents aren’t even talking to their kids about that. Now, what’s interesting now is we have this whole shift almost everything we do is public with social media. But that seems to be one of the last things that shifting, and I think it’s doing a lot of harm, because we’re not talking about something that’s really, really important. AW: So as you were describing this, I was thinking she’s right, because things like mental health used to be taboo. And now we’re talking about it, right? KH: right. AW: Things like death. There are books being written explicitly talking about our mortality, and end of life and how we grieve KH: I think Money …and financial literacy and financial education is going to need a bit of a movement where we can feel comfortable talking about it. The mental health example is a great example. AW: Right? So is it because money is kept in our private bank accounts and in our wallets, it’s concealed. So there’s that part of it, there’s the fact that our bank accounts are not on display, the outcome of having money may be on display in terms of where we live, what we drive, how we dress, I’m still not sure the why it’s taboo. KH: It is on display more than it used to be. Whereas in the 50s, and 60s, everything was a little cookie cutter, you didn’t kind of know what was happening behind closed doors. And I think part of it is we’re all looking for validation, and how money has become this symbol of success is maybe one of those pieces of validation that we don’t want to talk about. Because how I value money or success or define that might be differently than how you define that. And so I don’t necessarily want to get into that conversation because I don’t want to be left feeling that I don’t measure up. Or the opposite, I may not want to make someone else uncomfortable because they don’t feel that they measure up. So it cuts both ways, whether you don’t have enough, or you have more than your friends, it becomes sort of a hard bridge to cross. AW: very well put. And I think that you just provided us with so many directions that we could go in, but first, I kind of want to close the loop on the taboo topic. You and I were at a conference recently, an Ensemble conference, where they were talking about the future of wealth and a lot to do with money – and you shared with the audience some research about conversations between parents and kids. Can you talk about that? KH: We did a number of years ago – I was leading financial literacy strategy at BMO Finan

Lessons from the Improv comedy stage can help us improve our communication skills! Comedians Sandy Marshall and Sandy Jobin-Bevans share their expertise – and a few laughs – including playing the scene you’re in, the beauty of mistakes, knowing your audience, testing your audience, “YES-AND,” burning a suggestion, and more! Whether you’re pitching for business, interviewing for a new job, or talking to your kids, these improv lessons can make you a more effective communicator. Thank you Sandy & Sandy!   References & Links Sandy Jobin-Bevans Twitter: https://twitter.com/SandyJBevans Instagram: https://www.instagram.com/sandyjbevans/ Sandy Marshall Twitter: https://twitter.com/MarshallSandy Instagram: https://www.instagram.com/marshallsandy/ LinkedIn: https://www.linkedin.com/in/sandymarshall/ Other References Norman Howard (their firm) – https://www.normanhowardco.com/ Second City – https://www.secondcity.com/ Essentialism by Greg McCowan (book) – https://amzn.to/33oZTTT Talk About Talk & Dr. Andrea Wojnicki Free Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website: https://talkabouttalk.com Ep.22: FUNNY TALK with comedian & professor Hillary Anger Elfenbein – https://talkabouttalk.com/22s2-funny-talk-with-stand-up-comedian-business-school-professor-hillary-anger-elfenbein/ Ep28: CHANGE MANAGEMENT with professor & author Ellen Auster – https://talkabouttalk.com/28-communicating-change-with-ellen-auster/ Facebook Group – https://www.facebook.com/groups/2512948625658629/ Andrea’s email – [email protected]   Interview Transcript Dr. Andrea Wojnicki: Sandy and Sandy, thank you so much for joining us here today. Sandy Jobin-Bevans: Well, thanks for having us. Sandy Marshall: Thank you, Andrea. It’s good to be here. AW: Let’s start off for people that maybe don’t have context. And can I ask you, Sandy Marshall to describe what is improv comedy? SM: Improv comedy? I’m going to start and answer. And then I want to hear what Sandy says. I would say improv comedy, at its core, is about listening and thinking on your feet. Improvisation is an art form. It’s been around for quite some time in comedy. Improvisation really is thinking on your feet and being agile and building on what someone else is saying. SJ-B: Yeah, I think that’s a good distinction. It doesn’t have to necessarily be comedic to be effective. You’d be an improviser that’s using improv techniques and not have to be funny. Our background is in the comedy side of it. AW: So if I was to go to an improv comedy show, can you share with the listeners just how that would unfold? SM: Sure. Yeah, I probably would have a host who would come out on stage Welcome, everybody. Hopefully that person would not say “How’s everybody doing tonight?” Cuz they might actually be truthful. SJ-B: Okay, yeah, Bill Hicks used to say as a stand up comic, he used to say that when you say How’s everybody doing tonight, you just wasted three seconds of your time on stage. So don’t – just assume everyone’s okay. AW: So actually, when I was learning to do podcast interviews, someone said, Don’t ever ask people on mic how they are. And I’ve noticed since then very few interviewers on the radio – you rarely hear them say, how are you? But every now and then you hear an inexperienced person say, How are ya? SJ-B: Nooooo- it’s an unnecessary moment. SM: That’s right. Yeah. So the host would come out, SJ-B: back to the back of the show. AW: awkward silence! SJ-B: That’s right. Yeah. SM: So if you’re seeing an improv show, it may consist of, you know, a series of improvised scenes or monologues or songs with an ensemble of somewhere between three and six or seven people on a stage. Sometimes the scenes themselves are much longer, some are shorter. There are distinctions in improvisation between long form and short form. So get to the joke quicker, you know, beginning middle and end. In some cases, there’s a long form, it’s a little more like jazz, it might be a longer scene. Really the show consists of a group of people making everything up on the spot based on a suggestion from the audience. SJ-B: Yeah. And when the show goes well, people often watch it and say, that had to be planned, because it was so good, it had to be planned. And when the show goes bad, they never want to see a comedy show again. So the best thing I think that can happen to you is that you can have, say you had six scenes in a night, five are great and one’s terrible. So they realize that they couldn’t have planned all that because you wouldn’t want that terrible scene. Yeah, it’s very true if it’s too good, and sometimes it’s detrimental. So it’s a strange thing, AW: because then people think it’s ,,, SJ-B: Oh

Authenticity is important for both people and for brands. But what does it really mean to “be authentic”? Ana Serrano (CFC chief digital officer) shares her expertise on authenticity, including how the digital realm has amplified the performative nature of authenticity and how inauthentic “green-washing,” “art-washing” and “social impact washing” on behalf of brands can backfire. References & Links Ana Serrano and CFC LinkedIn – https://www.linkedin.com/in/anaserrano1/ Email – [email protected]. Canadian Film Centre (CFC) – http://cfccreates.com/ At the CFC – http://cfccreates.com/staff_members/52 Ideaboost – http://cfccreates.com/programs/20-ideaboost Recommendations: The Logic – https://thelogic.co/ The Discourse – https://www.thediscourse.ca/ Exponential View podcast – https://podcasts.apple.com/ca/podcast/exponential-view-with-azeem-azhar/id1172218725 Podyssey – https://podyssey.fm/ Other References JCP – Journal of Consumer Psychology – https://www.researchgate.net/publication/273490018_Brand_authenticity_An_integrative_framework_and_measurement_scale Forbes – https://www.forbes.com/sites/nikkibaird/2018/08/03/brand-authenticity-is-it-really-that-complicated/#292d31a7481e MarketingLand – https://marketingland.com/brands-strive-for-authenticity-as-audiences-turn-a-skeptical-eye-toward-ads-236295 Racked – https://www.racked.com/2018/7/18/17578786/feminist-brand-apparel-capitalism Sydney Morning Herald – https://www.smh.com.au/world/coke-worker-sacked-for-drinking-pepsi-20030615-gdgxls.html https://www.brandauthenticity.org/brand-authenticity.htm Psychology Today – https://www.psychologytoday.com/ca/blog/click-here-happiness/201904/develop-authenticity-20-ways-be-more-authentic-person Psychology Today – https://www.psychologytoday.com/ca/blog/the-science-behind-behavior/201605/what-mr-trump-s-success-teaches-us-about-authentic-branding Psychology Today on Trump – https://www.psychologytoday.com/ca/blog/the-science-behind-behavior/201605/what-mr-trump-s-success-teaches-us-about-authentic-branding Talk About Talk & Dr. Andrea Wojnicki Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website: https://talkabouttalk.com Facebook Group – https://www.facebook.com/groups/2512948625658629/ Andrea’s email – [email protected]   Interview Transcript Dr. Andrea Wojnicki: Thank you so much for joining us. Ana Serrano: Thank you. AW: Let’s just get right into the nitty gritty and start with what your definition of authenticity is. AS: I think it’s the act of being real or true. And it’s interesting that I’m using the word act there. Because it’s either you are real or true. But can you also act real and true? And I think that’s the purpose of this conversation – is to unpack where that performative aspect of authenticity lies. AW: Okay, so let’s unpack it. So let me ask you one question. First, is there a difference between real and true? AS: No, I think they’re different. I think, in a weird way, real, could have more scientific proof around it. You know, you could imagine observable phenomenon as being real. True, perhaps, is less observable and is also attached to a certain amount of subjectivity. So that’s not from the Oxford dictionary or anything like that. But that’s how I would make a distinction between the two. AW: Okay. So an example of that, that I’m thinking of, is someone who is expressing their true beliefs about something. But when you hook them up to an MRI, or something that’s taking latent measures of their physical reactions, it would say that what they’re saying is true, actually, is not really what their body is saying. AS: Sure. Sure. That’s an example. Yeah. AW: So in your definition, you also used the word Act, which is just getting right into it! AS: Yes! AW: There’s what we want to be. And when I say we, we are of course talking about us as individuals in the many roles that we have, but also us representing the brands that we work on as marketers. AS: Yes. AW: So what do you mean, when you say act? AS: Well, I think especially today, although I’m not sure to what extent the digital realm has amplified the performative nature of authenticity? Perhaps authenticity has always been performed, even without the performance being mediated by any kind of media, okay, whether that’s print, books, etc. But I think it is important to understand that there’s a fine line between being authentic and performing authenticity. AW: Okay. So the being is your true self? AS: Well, I wouldn’t call it true self. It’s actually it has to do with how much we mediate our representation of ourselves to others. So some people think that we’re constantly mediating how we want others to see us. So any kind of communi

How many emails do you have in your inbox? Need some tips on how to conquer your email inbox? You can increase your productivity and reduce your email anxiety by doing three things: (1.) making behavioral changes; (2.) employing technology hacks; and (3.) effectively managing our sent mail! The first thing to do is to redefine the role of email. Email is not something to check off of your TO DO list. It is not an accomplishment. Email is a tool. Email is something that you can use to get the real work done. References & Links BOOKS “Getting Things Done: The Art of Stress-Free Productivity” by David Allen – https://amzn.to/31KRfP2 The GTD Workbook – https://amzn.to/31HI02b “Unsubscribe: how to kill email anxiety, avoid distractions, and get real work done” by Jocelyn K Glei – https://amzn.to/2Qm4HYt “Predictably Irrational” by Dan Ariely – https://amzn.to/30dxJhi “Because, Internet: Understanding the new rules of language” by Gretchen McCulloch – https://amzn.to/2QkZqAo EMAIL HISTORY & STATISTICS Raymond Tomlinson (inventor) https://www.internethalloffame.org//official-biography-raymond-tomlinson https://www.radicati.com/wp/wp-content/uploads/2018/12/Email-Statistics-Report-2019-2023-Executive-Summary.pdf Statista: https://www.statista.com/statistics/911592/frequency-consumers-checking-work-emails-outside-work-hours/ eMarketer: https://www.emarketer.com/Article/Please-Dont-Unsubscribe-Why-Consumers-Email-Fatigue/1015219 LifeWire: https://www.lifewire.com/how-many-emails-are-sent-every-day-1171210 Expanded Ramblings: https://expandedramblings.com/index.php/email-statistics/ Adobe Consumer Email Survey: https://theblog.adobe.com/love-email-but-spreading-the-love-other-channels/ The NewYorker: “Was Email a Mistake?” https://www.newyorker.com/tech/annals-of-technology/was-e-mail-a-mistake TIPS ON CONQUERING YOUR INBOX HBR: https://hbr.org/2009/05/how-to-keep-your-email-under-c.html HBR: https://hbr.org/2014/04/8-ways-not-to-manage-your-email-and-5-tactics-that-work https://hbr.org/2019/01/how-to-spend-way-less-time-on-email-every-day FastCompany: https://www.fastcompany.com/90379441/how-to-manage-email-so-that-it-doesnt-control-you Forbes: https://www.forbes.com/sites/susanadams/2012/10/08/6-ways-to-be-more-productive/#23676df55605 Forbes: https://www.forbes.com/sites/johnhall/2018/06/03/8-simple-tips-that-will-improve-the-way-you-use-email/#24d6b637115e Inc.: https://www.inc.com/david-finkel/12-email-tips-to-increase-your-productivity.html Getting Things Done: https://gettingthingsdone.com/wp-content/uploads/2014/10/GettingEmail.pdf Unpacked on Inbox Zero: https://unpacked.mailbutler.io/2019/01/09/gtd-email-inbox-zero-flowchart/ City A.M.: https://www.cityam.com/inbox-anxiety-how-regain-control-email/ TECHNOLOGY Canned Responses for Gmail & G-Suite: https://google.oit.ncsu.edu/core/gmail/canned-response/ Superhuman: https://superhuman.com/ https://techcrunch.com/2019/06/27/my-six-months-with-30-month-email-service-superhuman/ Spark: https://sparkmailapp.com/ Slack: https://slack.com/intl/en-ca/ https://techcrunch.com/2013/08/14/say-hello-to-slack-the-newest-enterprise-social-network-and-the-latest-effort-from-flickr-co-founder-stewart-butterfields-tiny-speck/ PODCASTS Tim Ferriss Interviews Drew Houston, co-founder and CEO of DropBox.: https://tim.blog/2018/08/29/the-tim-ferriss-show-transcripts-drew-houston/ Gretchen Rubin – Happiness guru & advocate of the one minute rule – https://GretchenRubin.com Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup TRUST episode with Baron Manett – https://talkabouttalk.com/trust-with-per-se-brand-experience-president-baron-manett/ SOCIAL MEDIA episode with Andrew Jenkins – https://talkabouttalk.com/7-social-media-with-volterra-founder-andrew-jenkins/ Q&A episode: https://talkabouttalk.com/29/ Podcast – https://talkabouttalk.com/podcasts/ Shownotes for all episodes – https://talkabouttalk.com/podcasts/#subscribe_section Andrea – [email protected] This is your opportunity to receive one concise email from me each week, highlighting what I think is worth Talking About. My goal is to help us all become more effective communicators. https://talkabouttalk.com/blog/#newsletter-signup Please connect with me. YES, I will personally respond! Web: https://talkabouttalk.com/ Twitter: https://twitter.com/talk_about_talk Instagram: https://www.instagram.com/talkingabouttalk/ FB: https://www.facebook.com/TalkingAboutTalk/ LinkedIn: https://www.linkedin.com/company/talkabouttalk/ Email: [email protected]   One last thing, if you have a moment, please go to Apple Podcasts or whatever podcast platform you use and rate this podcast. It helps us a lot to get some traction in this wonderful podcast universe. https://itunes.apple.com/ca/podcast/talkabouttalk/id1447267503?mt=2   Also, please subscribe to the free weekly Talk About Talk email blog. And no, I don&#821

Giving negative feedback is challenging and stressful. You will learn the mindsets, do’s & don’ts, and frameworks to help you give negative feedback effectively. Be constructive. Don’t make it a surprise, don’t joke around, don’t threaten the person. Be empathetic (compliment in public, criticize in private), be objective and professional, and LISTEN. Make sure that the feedback is S.M.A.R.T.: Specific, Measurable, Action-oriented, Realistic and Timely. Avoid the “Poop Sandwich,” and try the Start-Continue-Stop framework.   References & Links BOOKS “FEEDBACK (and other dirty words): Why we fear it, how to fix it” by Tamra Chandler – https://amzn.to/2O4eHTk “HBR Guide to Delivering Effective feedback” Harvard Business School Press – https://amzn.to/307UzXX SOURCES “The Feedback Fallacy” – HARVARD BUSINESS REVIEW – https://hbr.org/2019/03/the-feedback-fallacy “Seven Ways to Effective Feedback” – Grant Wiggins, FEEDBACK FOR LEARNING – http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx “Why the Velvet Hammer is a better way to give constructive criticism” – FAST COMPANY – https://www.fastcompany.com/90319581/why-the-velvet-hammer-is-a-better-way-to-give-constructive-criticism “The Better Way to Deal with Criticism at Work” – GLOBE & MAIL – https://www.theglobeandmail.com/business/careers/management/article-the-better-way-to-deal-with-criticism-at-work/ “How to give negative feedback more effectively” – FORBES – https://www.forbes.com/sites/ashiraprossack1/2018/08/31/how-to-give-negative-feedback-more-effectively/#4bbbeae44163 “Four New Ideas for Giving Feedback that get Positive Results” – FORBES – https://www.forbes.com/sites/amberjohnson-jimludema/2019/06/09/four-new-ideas-for-giving-feedback-that-gets-positive-results/#391f4520a73d “Why What You Say as a Leader Doesn’t Matter” – FORBES – https://www.forbes.com/sites/louisefron/2015/05/26/why-what-you-say-as-a-leader-does-not-matter/#132cd32f8cd4 “How to Use Negative Feedback to be More Successful” – FastCompany – https://www.fastcompany.com/40443349/this-is-how-to-use-negative-feedback-to-be-more-successful Bridgewater Associates: https://www.bridgewater.com/ Reports on its radical transparency in providing feedback: https://www.cnbc.com/2019/08/27/bridgewater-associates-ray-dalio-why-you-should-love-criticism.html https://www.businessinsider.com/bridgewater-ranked-employees-by-performance-2018-3 Talk About Talk Q&A episode: https://talkabouttalk.com/29/ Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Podcast – https://talkabouttalk.com/podcasts/ Shownotes for all episodes – https://talkabouttalk.com/podcasts/#subscribe_section Andrea – [email protected]     THANK YOU for listening! (and READING!)   I’d love to hear from you.   Web: https://talkabouttalk.com/ Twitter: https://twitter.com/talk_about_talk Instagram: https://www.instagram.com/talkingabouttalk/ FB: https://www.facebook.com/TalkingAboutTalk/ LinkedIn: https://www.linkedin.com/company/talkabouttalk/ Email: [email protected]     The TalkAboutTalk weekly email blog is your opportunity to receive one concise email from me each week, highlighting knowledge & strategies that will help us become more effective communicators. SIGN UP NOW!:   https://talkabouttalk.com/blog/#newsletter-signup   TalkAboutTalk CORE BELIEF: “When we communicate effectively, we can be a better friend, parent, partner and work colleague.”   TalkAboutTalk BRAND PROMISE: “TalkAboutTalk is the communication learning platform that enriches our relationships and enhances our career success by providing us with knowledge, strategies and confidence.”           ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by TalkAboutTalk. @import url(https://www.talkabouttalk.com/wp-content/plugins/siteorigin-panels/css/front-flex.min.css); #pgc-2191-0-0 { width:100%;width:calc(100% - ( 0 * 30px ) ) } #pl-2191 .so-panel { margin-bottom:30px } #pl-2191 .so-panel:last-of-type { margin-bottom:0px } @media (max-width:870px){ #pg-2191-0.panel-no-style, #pg-2191-0.panel-has-style > .panel-row-style, #pg-2191-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-2191-0 > .panel-grid-cell , #pg-2191-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pl-2191 .panel-grid-cell { padding:0 } #pl-2191 .panel-grid .panel-grid-cell-empty { display:none } #pl-2191 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } The post #31 HOW TO GIVE NEGATIVE FEEDBACK with Dr. Andrea Wojnicki appeared first on Talk About Talk.

Learn 5 ways you can exercise or amplify your consumer voice. Market researcher Kathy Cheng of Nexxt Intelligence talks A.I. and chatbots, how firms can use augmented reality (AR), and the new market research, including why we shouldn’t call these consumer participants “respondents,” but rather partners or co-creators. References & Links Kathy Cheng & Nexxt Intelligence LinkedIn – https://www.linkedin.com/in/kathycheng/ Nexxt Intelligence – https://nexxt.in/ Incabot – https://nexxt.in/incabot/ Recommendations: Waking Up with Sam Harris – https://www.youtube.com/watch?v=tw7XBKhZJh4 Making Sense with Sam Harris – https://samharris.org/podcast/ Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Podcast – https://talkabouttalk.com/podcasts/ Andrea – [email protected]   Interview Transcript Andrea Wojnicki: Thank you so much for joining us, Kathy. Kathy Cheng: Thank you, Andrea. Thank you for having me. AW: So from a consumers perspective, what may we have noticed when we’re online, maybe when we’re shopping or doing research, in terms of AI and marketing and communications. KC: AI is really part of our daily life. When we search in the past, you type in the word, but now we can even just put in an image, the computer can find some clothing that you’d like to buy the exact same thing to find the store that where you can find that… AW: Wait a minute, I hadn’t heard of this! So if I take a picture or a screenshot of something, I can enter it in or somehow upload it? KC: Yeah, I believe Target is really big on that. If you upload a picture, you see a friend that your girlfriend has a really nice dress and you really like it and you want you wonder where you can find it, you can probably upload that picture and then ask the search engine to tell you where you can find the exact same dress or something similar. AW: So are you going to like a general search engine like Google? Or are you going to the target website for that? KC: The Target website is probably the best place to read less specifically. But Google artwork for example. Yeah, now I can just put a picture of the artwork, and then Google can find similar artworks or exactly the piece and then can tell me a little. AW: Okay, my brains’ exploding! Honestly, I did not foresee that this is where the conversation was going. But it’s fantastic. So that reminds me of the app. Shazam that recognizes music. If you press the button, it listens. And then it tells you what the music is. And it’s the same idea except visual? KC: It’s definitely changing. And I see my kids, how they interact with their phones, computers, it’s totally different. They are part of the computer, I find they are real partners. They’re playmates. They are asking questions, just like asking their buddies. The technology we’re building, it was actually inspired by a conversation I heard my son was having with Siri, I thought that was just incredible. Because in our world, we really want to engage consumers so that we can understand them fully. But it’s challenging because nobody wants to keep talking to someone who wants to understand where do you bank? How much do you have in this checking account that ….nobody wants to do that. Right? So seeing a child interact with Siri asking all kinds of silly questions. As an entertainment it myself, I just thought, Wow, that is really inspiring. What if we could try to understand people with that kind of interaction? AW: Can you tell us a little bit about the technology that you’re using for your company? KC: We’re building a chatbot for research purposes, or research is, in simple terms, really try to understand people I think micro targeting is what is very good at online or offline. It’s again, not too long ago, I believe people were complaining. How come it’s creepy? I just searched a pair of shoes. Now the shoe stores chasing me I see advertising every day. It is creepy. How can you do something like that? Recently, there is an article 80% of consumers expect the internet to know what they want now. Yeah, it’s just fascinating how people shifted. Now they expect the internet to know what they’re looking for. That only delivers better services, right? AW: You could go one step further. You could actually be strategic, you can pre shop. So what are some of the things that marketers are employing AI for online? KC: There’s automated advertising service, like a machine can create ,can write the copy, can buy media, can eventually just launched a campaign? It does require a huge amount of data. What you would do, then it’s almost like working with an agency, you would tell the machine what you want, who you’d like to target? What’s the message, main message you’d like to be delivered to your target audience. So whatever autom

Welcome to the Q&A! Dr. Andrea answers listeners’ questions – personal Qs, communication Qs & podcasting Qs. You’ll hear about her biggest success & failure, why you should pick up the phone, advice on small talk and giving constructive feedback, and the #1 most important communication skill. https://talkabouttalk.com/29   References & Links Other Podcasts Referenced The School of Podcasting with Dave Jackson “Why do we share?” episode featuring Dr. Andrea! The Podcasting Fellowship classmates: Morgane Michael – Kindsight 101 David Nebinski – Portfolio Career Podcast Nadine Kelly – Yogi MD – Mindful Health for the Wise Woman Gabrielle Pittman – Musicians Can Thrive Maria Xenidou – Impact Learning Jay Clouse – JayClouse.com Hidden Brain (NPR) How I Built This (NPR) Blubrry (my podcasting host) Talk About Talk Episodes · #1 BODY LANGUAGE with Cynthia Barlow · #2 USING YOUR VOICE – with baritone opera singer Bradley Christensen. · #3 WHY WE TALK with Andrea Wojnicki · #4 LANGUAGE with Dr Josep Gonzalez · #5 PR / PUBLIC RELATIONS with Graeme Harris · #6 RATINGS & REVIEWS with Nancy Peterson · #7 SOCIAL MEDIA with Andrew Jenkins · #8 COACHING with Stephanie Rudnick · #9 YOUR PERSONAL BRAND with Michael Boydell · #10 COLOUR with Daryl Aitken, Jenn Purkis & Lori Ryerson · #11 STORYTELLING – with Harvard professor Jerry Zaltman · #12 CREATIVITY with Jenn Purkis, Lori Ryerson & Daryl Aitken · #13 SEASON ONE Highlights & Bloopers · #14 SIBLINGS with Brian Campbell · #15 A.I. with Avi Goldfarb · #16 FASHION & STYLE with Carolyn Quinn · #17 POSSESSIONS with Russell Belk · #18 FONTS & EMOJIS with Patrick Griffin · #19 SUPPORTING OUR GRIEVING FRIENDS with Andrea Warnick · #20 TALKING TO YOUR DOCTOR with Dr. Joshua Tepper · #21 TRUST with Baron Manett · #22 FUNNY TALK with Hillary Anger Elfenbein · #23 PROFANITY (CLEAN) with Darin Flynn · #24 The ABCDEs of Communication with Andrea Wojnicki · #25 BUILDING RESILIENCE with Tosca Reno · #26 SELF TALK & MINDSETS with Andrea Wojnicki · #27 POSITIVE SELF TALK with Tosca Reno · #28 COMMUNICATING CHANGE with Ellen Auster   Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup YouTube Channel – https://www.youtube.com/channel/UCzREfOG71jZ2qh05OMXATFQ Andrea – [email protected]   THANK YOU for listening! One last thing – If you’re not already signed up for the Talk About Talk email blog, you really are missing half the fun! Just go to TalkAboutTalk.com to sign up for the blog and to access all of the past blogs. I’d love to hear from you. Web: https://talkabouttalk.com/ Twitter: https://twitter.com/talk_about_talk Instagram: https://www.instagram.com/talkingabouttalk/ FB: https://www.facebook.com/TalkingAboutTalk/ LinkedIn: https://www.linkedin.com/company/talkabouttalk/ Email: [email protected] The TalkAboutTalk weekly email blog is your opportunity to receive one concise email from me each week, highlighting knowledge & strategies that will help us become more effective communicators. SIGN UP NOW!: https://talkabouttalk.com/blog/#newsletter-signup   TALK soon!   TalkAboutTalk CORE BELIEF: “When we communicate effectively, we can be a better friend, parent, partner, manager and work colleague.” TalkAboutTalk BRAND PROMISE: “TalkAboutTalk is the communication learning platform that enriches our relationships and enhances our career success by providing us with knowledge, strategies and confidence.”   ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by TalkAboutTalk. @import url(https://www.talkabouttalk.com/wp-content/plugins/siteorigin-panels/css/front-flex.min.css); #pgc-2090-0-0 { width:100%;width:calc(100% - ( 0 * 30px ) ) } #pl-2090 .so-panel { margin-bottom:30px } #pl-2090 .so-panel:last-of-type { margin-bottom:0px } @media (max-width:870px){ #pg-2090-0.panel-no-style, #pg-2090-0.panel-has-style > .panel-row-style, #pg-2090-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-2090-0 > .panel-grid-cell , #pg-2090-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pl-2090 .panel-grid-cell { padding:0 } #pl-2090 .panel-grid .panel-grid-cell-empty { display:none } #pl-2090 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } The post #29 Q&A with Dr. Andrea Wojnicki appeared first on Talk About Talk.

Communication is a critical skill for effective change management, whether you’re leading change for an organization, a department, or for your family. Professor Ellen Auster shares five common mistakes and 6 success principles for effective change communication, including embracing the politics, collective visioning, using mantras, building change fitness and focusing on relationships.   References & Links Professor Ellen Auster LINKEDIN PROFILE – https://www.linkedin.com/in/ellen-auster-2b888b SCHULICH PROFILE – https://schulich.yorku.ca/faculty/ellen-r-auster/ STRAGILITY Change Management Consulting – https://stragilitychangemanagement.com/ Recommendations – Oprah’s Supersoul Sundays – http://www.oprah.com/app/super-soul-sunday.html The Skimm – com/?r=ffdb7418 Books by Ellen Auster STRAGILITY: Excelling at Strategic Change – https://amzn.to/2YZYlSF Strategic Organizational Change – https://amzn.to/2YNC3mK Excellence in Business Teaching: A Quick Start Guide – https://amzn.to/2Zb8c30   Talk About Talk & Dr. Andrea Wojnicki Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Website: https://talkabouttalk.com Andrea’s email – [email protected]   Interview Transcript Dr. Andrea Wojnicki: Thank you so much for joining us, Ellen. Professor Ellen Auster: I’m so happy to be here. Delighted to do this with you, Andrea. AW: me too. Today we’re going to be talking about communicating change and specifically leading change. So I thought we should start with a definition. Can you define change leader for us, please? EA: In my mind change leader is someone who inspires others, they spark their passion, and sort of unleash their potential to bring new ideas to life. It’s interesting, catalyzed by us doing this podcast, I started thinking more explicitly about change and communication and realizing that really conversation and talking are the engines of change. AW: Wow. That’s why we’re here. EA: That’s why we’re here. And you know, whether that’s in our families trying to enroll others to think about our next vacation or whether it’s as change leaders transforming tech in the workplace, we all do change all the time, day in and day out. Big change, little change. And really how do we get going on that? And how do we stay on track? And how do we make it happen? It’s through conversations. AW: Exactly. Change really is so difficult yet, it’s so necessary. I’ve heard this from other podcast guests about how if you’re not changing, you’re not growing. And if you’re not growing, you’re not really living. And yet, it’s really difficult for many of us and including myself. The default is status quo, because it’s easier. Can you talk a little bit about the significance of it and why change is so difficult? EA: I think change is difficult because we are creatures of habit. On the one hand, we love routine, we love stability. We like patterns, right? But at the same time, if we’re stuck in patterns stuck in routine, we get bored, we get disinterested, we feel like we’re not growing. So it’s this paradoxical relationship between craving both – stability and growth and with growth is usually change. AW: You say in your book that change fitness is the critical foundational skill. EA: Yeah, it’s interesting like 20 years ago, when you think about organizations, it was more about big leaping change that they would plan for three years and then roll out a five year plan and it was like an eight year cycle. And the reality of today’s marketplace, but also today’s life for us, just as individuals, is the change is constant. And so change fitness is really about getting comfortable with navigating all of that uncertainty and ambiguity while still finding a path and knowing when it’s too much and we need to pause but also knowing when we need more and are excited about trying new things. AW: Completely agree. Change cycle has been truncated. It’s happening more frequently, and the output is relevant for a shorter period of time. EA: yes, it becomes obsolete quickly, whatever we’re doing, which is why we need to go back to the idea of change fitness, build our change muscles, if you think about the analogy to physical fitness. So a lot of what we do is about helping people navigate this change on the one hand, but also build those skills and capabilities. AW: So I definitely want to hear about all of those skills. But first, maybe it’s a little more fun to talk about what are some of the most common mistakes that people make when they’re managing change? EA: Yeah, I do think these pitfalls work either individually or with teams or with whole organization. So one of the first ones we see is this tendency under time pressure, and the need to be more efficien

Positive self-talk can make you healthier, happier, and more successful! Tosca Reno, Eat Clean founder and master wellness coach shares her advice for positive self-talk, including the Three Es of Wellness (Eat Clean, Exercise and Emotional self-care), her rituals, her mantras, and even her tattoos!   References & Links Tosca Reno WEBSITE – ToscaReno.com FACEBOOK GROUP – https://www.facebook.com/toscareno/ BOOK – “The Start Here Diet” – https://amzn.to/2YFL55t BOOK – “The Eat Clean Vegetarian Cookbook” – https://amzn.to/2KtQsfm Books (in order mentioned) Wayne Dyer (“I AM”), “Wishes Fulfilled: Mastering the Art of Manifesting” – https://amzn.to/2Z67rYX Andy Puddicombe (Andy the Monk), “The Headspace Guide to Meditation & Mindfulness” – https://amzn.to/2Z6IaOq Sandra Ingerman MA, “Shamantic Journeying: A Beginner’s Guide” – https://amzn.to/2yXVCJF Napoleon Hill, “Think and Grow Rich” – https://amzn.to/2Z2nKGo Ed Rush, “The 21 Day Miracle” – https://amzn.to/2ZdVXHf David Buettner, “The Blue Zones of Happiness” – https://amzn.to/2KA3g3R Mel Robbins (5-4-3-2-1), “The Five Second Rule” – https://amzn.to/2Z6GdBF Brené Brown, “Daring Greatly” – https://amzn.to/31GHQrj   Talk About Talk & Dr. Andrea Wojnicki Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Self-Talk Podcast Episode 1of3 – #25 “Building Resilience” with Tosca Reno – https://talkabouttalk.com/25-building-resilience-with-tosca-reno/ Self-Talk Podcast Episode 2of3 – #26 “Self-Talk” with Dr. Andrea Wojnicki – https://talkabouttalk.com/26-self-talk-with-dr-andrea-wojnicki/ Andrea’s email – [email protected]   Interview Transcript Dr. Andrea Wojnicki: Thank you so much for joining us. Tosca Reno: It’s such a great pleasure to be here. Thanks for having me. AW: Let’s start with your three E’s. Can you tell us what they are and define them for us, please. TR:Okay, so the three E’s of wellness really explains or captures what the World Health Organization reveals as true wellness, to be truly Well, you need to pursue three avenues in your life closely. And that is what you eat. So I call that Eating Clean. That’s the first E, it’s how you move your body or exercise as your second E. And thirdly, it’s about emotional self-care. And I learned that the hard way when in my previous life when my step son died, and my husband died and all of that loss, and I could eat clean, and I could exercise, but I was not healthy. I was not well, so I had to do the emotional work. AW: Do you want to get into the emotional self-care a little bit and tell us what you did? Because you said something to me in one of our communications about meditation and I thought, Oof, I think I need to follow that advice! TR: So yes, meditation is an aspect of emotional self-care. We can do a number of things to strengthen how we love our head and heart space. And it was about four years into the grieving process after Robert and so many things that happened and I wasn’t doing well. My daughter Rachel, and she basically came here to this house and I was literally catatonic. I was in bed in the afternoon, I’m never in bed in the afternoon, I couldn’t put sentences together. I didn’t know what I was saying or thinking I was just, I was so consumed by grief, I didn’t know what to do. And, and that’s when Rachel just basically said, Mom, you got to start doing something to take care of your heart, your head, something’s wrong. We’re gonna start with meditation. And the first meditation I ever did was with Andy, the monk on the headspace app, you know, free month trial, you go, and you listen to this monk with the beautiful Scottish voice I’ve heard, it’s a great place to start. It’s fantastic. And the reason why it’s fantastic is because he teaches you how to be quiet, but not quiet. In other words, when a thought pops up, he teaches you what to do about that. See, I was terrified of meditation before because I’m a doer. Everything about me is busy, busy, busy. Go, go go. Do do do. I couldn’t slow down long enough to feel anything. So really the coaching of that voice, and that very basic beginning meditation helped me learn how to meditate. Now I do it. I mean, this morning, I got up, I started, I didn’t even get up, I just hit the play button on my meditation. I’m still in bed, and I start my day with meditation. And I can do 20 minutes unguided…I have a mantra tattooed on my wrist. And it comes from the meditation I like best. It’s by Wayne Dyer. It’s called the Moses code meditation. And basically, it’s a mantra of self. I am strong. I am, I am beautiful. I am, I am worthy. I am and it just to this music, but you’re This is what you’re repeating, and you choose your I Am. Bu

Self-Talk – we could all be more mindful. Positive self-talk can significantly affect our life satisfaction. Let’s start by adopting five positive mindsets: optimism, perseverance, self-control, focusing on relationships, and being grateful. Then, there are five things we can do right now to improve our self-talk: we can practice gratitude, we can start journaling, we can adopt a morning ritual, we can develop a mantra, and we should all watch our language.  Let’s do this! Links to References SELF-TALK, SUCCESS, HAPPINESS & MINDFULNESS https://www.psychologytoday.com/ca/basics/self-talk https://www.researchgate.net/publication/222277408_Speaking_clearly_A_critical_review_of_the_self-talk_literature https://www.forbes.com/sites/briannawiest/2018/04/23/8-traits-that-are-scientifically-proven-to-predict-future-success/#1bda7338655a https://www.ajc.com/blog/get-schooled/new-duke-study-early-attention-skills-most-consistent-predictor-academic-success/EiGMLtHMhHDwTkTie7qA1M/   TOSCA RENO BOOKS “The Start Here Diet” – https://amzn.to/2YFL55t “The Eat Clean Vegetarian Cookbook” – https://amzn.to/2KtQsfm   PERSEVERANCE Angela Duckworth’s book GRIT – https://amzn.to/2KziHru   SELF CONTROL & DELAYED GRATIFICATION https://www.ncbi.nlm.nih.gov/pubmed/5010404   GRATITUDE Wood, A.M., et al., Gratitude & well-being: A review & theoretical integration, Clinical Psychology Review (2010): https://greatergood.berkeley.edu/pdfs/GratitudePDFs/2Wood-GratitudeWell-BeingReview.pdf https://ggia.berkeley.edu/practice/gratitude_journal https://www.npr.org/sections/health-shots/2018/12/24/678232331/if-you-feel-thankful-write-it-down-its-good-for-your-health   OPTIMISM https://www.health.harvard.edu/heart-health/optimism-and-your-health http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.937.443&rep=rep1&type=pdf   Talk About Talk & Dr. Andrea Wojnicki Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup “Building RESILIENCE” episode with Tosca Reno – https://talkabouttalk.com/25-building-resilience-with-tosca-reno/ Andrea’s email – [email protected]   THANK YOU for listening! And reading!   One last thing – If you’re not already signed up for the Talk About Talk email blog, you really are missing half the fun! Just go to TalkAboutTalk.com to sign up for the blog and to access all of the past blogs. I’d love to hear from you.   Web: https://talkabouttalk.com/ Twitter: https://twitter.com/talk_about_talk Instagram: https://www.instagram.com/talkingabouttalk/ FB: https://www.facebook.com/TalkingAboutTalk/ LinkedIn: https://www.linkedin.com/company/talkabouttalk/ Email: [email protected]     The TalkAboutTalk weekly email blog is your opportunity to receive one concise email from me each week, highlighting knowledge & strategies that will help us become more effective communicators. SIGN UP NOW!:   https://talkabouttalk.com/blog/#newsletter-signup   TALK soon!         ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by TalkAboutTalk. The post #26 SELF-TALK & MINDSETS with Dr. Andrea Wojnicki (Self-Talk 2of3) appeared first on Talk About Talk.

Resilience: the capacity to recover from adversity. Meet Tosca Reno, “the woman with 9 lives,” Eat Clean founder, and master wellness coach. In this, the first in this 3-episode series on Self-Talk, Tosca takes us through the “set and reps” necessary for resilience, including seeking challenges, positive stress (or eustress), taking ownership, practicing gratitude, and being kind and compassionate. Yes, adversity can make you stronger! References & Links Tosca Reno Facebook – https://www.facebook.com/toscareno/ Website – toscareno.com Tosca’s Books – https://toscareno.com/books/ Recommendations – “Legends & Losers” by Christopher Lochhead – legendsandlosers.com Lianne Liang – lianneliang.com Resources & References Eustress or positive stress – https://en.m.wikipedia.org/wiki/Eustress Abraham Hicks & the Emotional Scale – https://www.abraham-hicks.com Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected]   Interview Transcript Dr. Andrea Wojnicki: Thank you very much Tosca for joining us and talking with us today about resilience. Tosca Reno: It’s my pleasure to be with you. Thanks for inviting me. AW: I thought we would start at the bottom. TR: Oh, it’s a good place when you have to go up. AW: Yeah. So what did your life look like? And how did you end up there when you were at the bottom? TR: So it was in my 30s. And I weighed 204 pounds that my heaviest, so I was obese, and clinically, not well. So I was beginning to get the early signs of type two diabetes. I knew like a lifestyle diabetes. And my father had died of heart disease young, he was only 64. And I was starting to get heart palpitations. So I was really young to be experiencing all these things. And I had a young family as well. So life at the time was really just a series of having babies and moves. My then husband was with Imperial Oil. And so we were always moving for his career. So there’s really not a lot of opportunity for me to work, even though I was I was schooled myself and wanted to have a career. But I was blessed to be able to stay home with my children. It’s just that I was very underserved, and felt the lack of worth and then lonely and isolated and ate my way into oblivion. It wasn’t cute. AW: So then, you divorced him? TR: Yes, I made a decision to go out on my own. So in 1999, I served notice, and I went back to school as a mature student and got my degree in education. I have a couple of other degrees but got my degree in education thinking, Okay, I’m going to, I’m going to become a teacher, I’ll teach and I’ll make a living for myself, because I wasn’t really at the time gainfully employed. So did that. And then, you know, as luck would have it, began my journey into wellness, albeit with a limited scope, because then I thought wellness was simply strapping on your running shoes and running, I hadn’t thought about changing the way I ate other than counting calories, which is a foolish notion. And so I really needed an education in that. But first, I had to fall a few times. So literally, I strapped on my running shoes in my fat clothes, got on the treadmill and shut off the back end of it. That was the level of my ignorance. Yeah. And then as luck would have it, as I say, I think the student was ready. So the teacher arrived and the teacher arrived in the form of Robert Kennedy who I didn’t know anything about him. I didn’t know that he was an icon in the bodybuilding industry, or any I knew nothing. He was on the playground with his daughter, he would bring his daughter to school we chatted and I would say foolish things. Like when he asked me if I was working out? And I said, yeah, I’m running. I’m really loving. You know, I sounded so stupid. And I just want I just want to be fit. And he said, If I had a dime for every person who ever said that I’d be a millionaire? Well, I’m not. So he kind of issued me a challenge. When he said, I think you can do better. No one had ever said that to me before. AW: Hmm. TR: But he really took me on and he said, I think you should compete. And I said, Well, what does that mean? What does compete mean? And he said, I think you should compete in a bodybuilding show. So here’s me – now get this. Okay. I’m a schoolteacher, mother of three children all under 20. They’re teenage girls. Formerly fat. And now I’m going to get on a stage in my stripper heels with a bikini. No. But he issued me the challenge. And he said, Well, if you want to change your life, and you want to look like those people in the gym, the ones with the cuts and the muscles … he said, I think you can do it. He says, I’ve trained other people, I don’t train too many. I choose them. I just went, Okay, I’m in, what do I have to do? And I was supre

Do you have effective communication skills? Are you a confident communicator? In this 20 minute podcast episode, Dr. Andrea Wojnicki teaches you the 5 simple steps that will improve your communication skills. It’s as simple as ABCDE!   References & Links Communication Skills & General References Professor Amy Cuddy, a social psychologist at Harvard on power posing Stephen Covey and his 7 Habits of Highly Effective People – Habit #5 was “Seek first to understand, then to be understood.” Epictetus, a Greek philosopher said, “We have two ears and one mouth – so that we can listen – twice as much as we speak.” FastCompany on communication skills (such as asking questions, displaying positive body language, and active listening) Virgin CEO Sir Richard Branson says that communication skills are the most important skills any leader can possess. Research on Benefits of Deep Breathing https://www.health.harvard.edu/mind-and-mood/relaxation-techniques-breath-control-helps-quell-errant-stress-response http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.851.7680&rep=rep1&type=pdf https://psycnet.apa.org/doiLanding?doi=10.2975%2F28.2005.399.402 https://www.liebertpub.com/doi/abs/10.1089/acm.2005.11.189 Talk About Talk Episodes Referenced #24 “The ABCDEs of Communication.” #1 Body Language with Cynthia Barlow #2 USING YOUR VOICE – with baritone opera singer Bradley Christensen. #4 LANGUAGE with Dr Josep Gonzalez #9 YOUR PERSONAL BRAND with Michael Boydell #10 COLOUR with Daryl Aitken, Jenn Purkis & Lori Ryerson #11 STORYTELLING – with Harvard professor Jerry Zaltman #16 FASHION with Toronto Fashion Week’s Carolyn Quinn #17 POSSESSIONS with Professor Russell Belk #21 TRUST with Baron Manett Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected]   I’d love to hear from you. Web: https://talkabouttalk.com/ Twitter: https://twitter.com/talk_about_talk Instagram: https://www.instagram.com/talkingabouttalk/ FB: https://www.facebook.com/TalkingAboutTalk/ LinkedIn: https://www.linkedin.com/company/talkabouttalk/ Email: [email protected] The TalkAboutTalk weekly email blog is your opportunity to receive one concise email from me each week, highlighting knowledge & strategies that will help us become more effective communicators. SIGN UP NOW!: https://talkabouttalk.com/blog/#newsletter-signup   TALK soon!   ***When referencing resources and products, TalkAboutTalk sometimes uses affiliate links. These links don’t impose any extra cost on you, and they help support the free content provided by TalkAboutTalk. @import url(https://www.talkabouttalk.com/wp-content/plugins/siteorigin-panels/css/front-flex.min.css); #pgc-2006-0-0 { width:100%;width:calc(100% - ( 0 * 30px ) ) } #pl-2006 .so-panel { margin-bottom:30px } #pl-2006 .so-panel:last-of-type { margin-bottom:0px } @media (max-width:870px){ #pg-2006-0.panel-no-style, #pg-2006-0.panel-has-style > .panel-row-style, #pg-2006-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-2006-0 > .panel-grid-cell , #pg-2006-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pl-2006 .panel-grid-cell { padding:0 } #pl-2006 .panel-grid .panel-grid-cell-empty { display:none } #pl-2006 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } The post #24 The ABCDEs of COMMUNICATION SKILLS with Dr. Andrea Wojnicki appeared first on Talk About Talk.

On swearing – Do you ever wonder why some people use profanity and others do not? Linguistics professor Darin Flynn leads us through a fascinating discussion on the taboo topic of swearing, including types of swear-words, how swear words change over time, personality types that are more likely to use profanity, and the risks associated with profanity. (Note this is the CLEAN version of this podcast episode. There is also an EXPLICIT version). References & Links Professor Darin Flynn University of Calgary faculty page – https://www.ucalgary.ca/dflynn/ “Shift Happens” interview – https://ucalgary.ca/dflynn/swearing “White people should never rap the n-word: A linguist breaks it down“- https://nationalpost.com/pmn/news-pmn/white-people-should-never-rap-the-n-word-a-linguist-breaks-it-down “What the &*$%?: What qualifies as a “bad” word nowadays?” – http://www.calgaryherald.com/swerve/features/What+What+qualifies+word+nowadays/8873621/story.html Profanity Resources & References Books: “What the F” by Benjamin Bergen – https://amzn.to/2LLwc9T “The Stuff of Thought” by Steven Pinker – https://amzn.to/2JtBCF “Why We Curse” by Timothy Jay – https://amzn.to/2LOtm3S “Cursing in America” by Timothy Jay – https://amzn.to/2XEdWSb Articles & other: Youtube video of two guys giving each other the finger – https://www.youtube.com/watch?v=IOJ0HpVvAFE George Carlin’s – 7 Words you can’t say on TV – https://www.youtube.com/watch?v=vbZhpf3sQxQ “Strong Language” blog – https://stronglang.wordpress.com/ Jonathan Haidt TEDTalk– Moral Roots of Liberals and Conservatives (reactions to statue of David) – https://www.ted.com/talks/jonathan_haidt_on_the_moral_mind Steven Pinker – https://www.nytimes.com/2017/07/27/smarter-living/the-case-for-cursing.html Linguist Taylor Jones – https://www.languagejones.com/recent-work John McWhorter on Anti-racism as the new religion – https://www.thedailybeast.com/antiracism-our-flawed-new-religion and https://www.youtube.com/watch?v=hGJbrLs_8_0 Iain McGilchrist interviews – http://iainmcgilchrist.com/videos/ Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected]   Interview Transcript – Swearing Professor Darin Flynn: There is a connection between swearing and in marketing. Sometimes it’s just about getting a bit of an edge and swearing can give you that. But people will just stand on the edge of something and get away with it. The most striking example is probably The French Connection UK, which was such a successful campaign. Dr. Andrea Wojnicki: So, recently my 10 year old daughter saw someone wearing a shirt. It said FC UK, and she’s did a double take. And then she looked at me and her eyes went bug-eyed. I told her exactly what you just said, it’s a marketing ploy. It actually stands for French Connection, United Kingdom, and she was like, Oh my gosh, why would you wear that? I said, you just looked at her, again with bug eyes. That’s why she’s wearing it. That’s why it exists. It really works. Yeah. AW: I started by asking Professor Darin Flynn whether I should call him Professor Flynn or Darin. His response set the tone for the rest of the conversation. DF: Darin’s fine, please. The whole point of swear words is it, it just creates an informal aura. So it creates a strange disconnect between Professor Flynn and then saying ? and it’s just – It’s like you’re giving yourself an epileptic seizure by kind of going back and forth between the two. They are such two different modes that even my brain would have a hard time moving back and forth. AW: That could be your brand though. You’re that guy! DF: Yeah, I just prefer Darin, if you don’t mind. AW: I don’t mind at all. Thank you very much, Darin, for joining us here today. I thought it would be best perhaps to start with a more, I guess, technical question. So is there a certain sound that makes a word more likely to stay in our vernacular as a swear word? DF: Yeah, it’s something short and cut off. A swear word has the effect of making people go “huh!” and that’s pretty much what defines a swear word. And that feeling usually starts in childhood when you’re talking about something taboo and then somebody will cut you off or you realize it yourself and you cut yourself off. They tend to be really short words that are cut off. You don’t want to kind of drag on if you have a long word. So, especially in English with essentially anything, if there’s like two or three or more syllables. That’s something that’s a fancy fancy word. Whereas, a nice little one syllable word is a good short, informal word and it doesn’t carry on. And it’s also been found – in some research by Ben Bergen who wrote this lovely book cal

(EXPLICIT) Do you ever wonder why some people use profanity and others do not? Linguistics professor Darin Flynn leads us through a fascinating discussion on the taboo topic of swearing, including types of swear-words, how swear words change over time, personality types that are more likely to use profanity, and the risks associated with profanity. (Note this is the EXPLICIT version of this podcast episode. There is also a CLEAN (bleeped out) version). References & Links Professor Darin Flynn University of Calgary faculty page – https://www.ucalgary.ca/dflynn/ “Shift Happens” interview – https://ucalgary.ca/dflynn/swearing “White people should never rap the n-word: A linguist breaks it down“- https://nationalpost.com/pmn/news-pmn/white-people-should-never-rap-the-n-word-a-linguist-breaks-it-down “What the &*$%?: What qualifies as a “bad” word nowadays?” – http://www.calgaryherald.com/swerve/features/What+What+qualifies+word+nowadays/8873621/story.html Profanity Resources & References Books: “What the F” by Benjamin Bergen – https://amzn.to/2LLwc9T “The Stuff of Thought” by Steven Pinker – https://amzn.to/2JtBCF “Why We Curse” by Timothy Jay – https://amzn.to/2LOtm3S “Cursing in America” by Timothy Jay – https://amzn.to/2XEdWSb Articles & other: Youtube video of two guys giving each other the finger – https://www.youtube.com/watch?v=IOJ0HpVvAFE George Carlin’s – 7 Words you can’t say on TV – https://www.youtube.com/watch?v=vbZhpf3sQxQ “Strong Language” blog – https://stronglang.wordpress.com/ Jonathan Haidt TEDTalk– Moral Roots of Liberals and Conservatives (reactions to statue of David) – https://www.ted.com/talks/jonathan_haidt_on_the_moral_mind Steven Pinker – https://www.nytimes.com/2017/07/27/smarter-living/the-case-for-cursing.html Linguist Taylor Jones – https://www.languagejones.com/recent-work John McWhorter on Anti-racism as the new religion – https://www.thedailybeast.com/antiracism-our-flawed-new-religion and https://www.youtube.com/watch?v=hGJbrLs_8_0 Iain McGilchrist interviews – http://iainmcgilchrist.com/videos/ Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected]   Interview Transcript Professor Darin Flynn: There is a connection between swearing and in marketing. Sometimes it’s just about getting a bit of an edge and swearing can give you that. But people will just stand on the edge of something and get away with it. The most striking example is probably The French Connection UK, which was such a successful campaign. Dr. Andrea Wojnicki: So, recently my 10 year old daughter saw someone wearing a shirt. It said FC UK, and she’s did a double take. And then she looked at me and her eyes went bug-eyed. I told her exactly what you just said, it’s a marketing ploy. It actually stands for French Connection, United Kingdom, and she was like, Oh my gosh, why would you wear that? I said, you just looked at her, again with bug eyes. That’s why she’s wearing it. That’s why it exists. It really works. Yeah. AW: I started by asking Professor Darin Flynn whether I should call him Professor Flynn or Darin. His response set the tone for the rest of the conversation. DF: Darin’s fine, please. The whole point of swear words is it, it just creates an informal aura. So it creates a strange disconnect between Professor Flynn and then saying ? and it’s just – It’s like you’re giving yourself an epileptic seizure by kind of going back and forth between the two. They are such two different modes that even my brain would have a hard time moving back and forth. AW: That could be your brand though. You’re that guy! DF: Yeah, I just prefer Darin, if you don’t mind. AW: I don’t mind at all. Thank you very much, Darin, for joining us here today. I thought it would be best perhaps to start with a more, I guess, technical question. So is there a certain sound that makes a word more likely to stay in our vernacular as a swear word? DF: Yeah, it’s something short and cut off. A swear word has the effect of making people go “huh!” and that’s pretty much what defines a swear word. And that feeling usually starts in childhood when you’re talking about something taboo and then somebody will cut you off or you realize it yourself and you cut yourself off. They tend to be really short words that are cut off. You don’t want to kind of drag on if you have a long word. So, especially in English with essentially anything, if there’s like two or three or more syllables. That’s something that’s a fancy fancy word. Whereas, a nice little one syllable word is a good short, informal word and it doesn’t carry on. And it’s also been found – in some research by Ben Bergen who wrote this lovely book called What the

Yes, you can learn to be funny! Do you appreciate humour? Do you ever imagine what it’s like to be on the stand-up comedy stage? Listen as stand-up comedian Hillary Anger Elfenbein (also a fully tenured business school professor) shares her insights on learning comedy, and compares that experience to her experience teaching in the business school classroom.   References & Links Hillary Anger Elfenbein Washington University faculty page – http://apps.olin.wustl.edu/faculty/elfenbeinh/ 6 minutes of stand-up on YouTube (** note explicit content) – https://www.youtube.com/watch?v=bTgRecXW5S4 Recommendations: Travis Bradbury’s Emotional Intelligence – https://www.talentsmart.com/ “Here We Are” podcast with Shane Mauss (Hillary is interviewed in this episode – https://www.herewearepodcast.com/episode/16/hillary-anger-elfenbein   Comedy Resources & References Books: “Mastering Stand-Up” – https://amzn.to/2No4BOo “Don’t Wear Shorts on Stage” – https://amzn.to/2JehoO7 “Do You Talk Funny?” – https://amzn.to/2Jbis5m Gloria Vanderbilt & Anderson Cooper laughing together: https://www.insideedition.com/gloria-vanderbilt-giggles-anderson-cooper-hospital-bed-death-53739 How to be funny: https://www.wikihow.com/Be-Funny https://www.psychologytoday.com/ca/blog/what-s-so-funny/201411/eight-steps-becoming-funnier-person https://www.scienceofpeople.com/how-to-be-funny/ Benefits of laughter: https://www.mayoclinic.org/healthy-lifestyle/stress-management/in-depth/stress-relief/art-20044456 https://www.gaiam.com/blogs/discover/7-health-benefits-of-laughter Nervous laughter – Stanley Milgram Experiments – https://www.simplypsychology.org/milgram.html   Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected] TALKING TO YOUR DOCTOR podcast episode with Dr. Tepper – https://talkabouttalk.com/20s2-talking-to-your-doctor-with-north-york-general-hospital-ceo-dr-joshua-tepper/ COACHING podcast episode with Elite founder Stephanie Rudnick – https://talkabouttalk.com/8-coaching-with-elite-camps-founder-stephanie-rudnick/     Interview Transcript Professor Hillary Anger Elfenbein: Thank you so much for getting me to sit down. I’ve been like so scattered all semester. And that was really a delight to just have this on my calendar. Dr. Andrea Wojnicki: I think the listeners and I would love to hear, because I did not see this on your radar when I knew you. I think of you now as the student that always had a smile on her face. So I’m not surprised…. Oh, there we go. There’s the smile. (laughing). I’m not surprised that you’re a stand-up. But you know, I wouldn’t have seen it coming. So my first question is, when and how did you start doing stand-up? HAE: you know, I didn’t see it coming either. I don’t think growing up I ever thought of myself as particularly funny. And what happened was that I fell in love with the classroom, and then being in front of the room. And I really think of myself as a natural introvert. I felt like I was introverted throughout elementary school. I was definitely the person who didn’t really understand what a party was. Isn’t it just the same people who already see each other, but now they’re in a room? I don’t get it. Right? What’s special about that? And it wasn’t until I started teaching that I started to really come out of that shell more. And, students would laugh a lot and tell me I was funny. And it really was one of these reflected self-moments, where it took other people to reflect that part of me, for me to actually realize it was there. I had it maybe in a little bit in the back of my mind. But never thought I would pursue it until I had this little bit of a …midlife… I don’t want to use the word “crisis,” because crisis makes it sound bad. But I would say a “midlife inflection.” So when I turned 44, I realized that 44 is not for most people a really big inflection point. But for me, so many people in my family… my mother was at the time ailing. And she passed away a year later. And she was in her late 70s. And my great uncle who I was helping to care for, he was actually getting close to 100. But he had had Alzheimer’s since he was 88. So maybe I’m making a short story too long. But there was something about that number 44 that he had been diagnosed with Alzheimer’s when he was about 88. And I thought, you know what, this is my halfway point. AW: Wow HAE: …in a scary way, but in a really loving way. I thought, Okay, I have as much as I’ve had, I have that much more. AW: So when some people reach that midlife moment or realization, they go off and buy crazy things, or they have an affair. But Hillary turns to stand-up! HAE: There was something else that happened at the same time to which was that I go

How do you know whether to trust someone? How do you communicate that you are trustworthy? Trust is imperative. If you don’t have trust, you have nothing. And that goes for both interpersonal relationships as well as for brands. Baron Manett, marketer and founder of Per Se Brand Experience shares his insights on the significance of trust. References & Links Baron Manett, Per Se Brand Experience, & Ensemble Baron on LinkedIn – https://www.linkedin.com/in/baronmanett/ Per Se Brand Experience – https://www.psbx.co/ Ensemble – https://www.ensembleco.com/ Recommendations: Broken Record podcast – https://brokenrecordpodcast.com/ Non-Obvious by Rohit Bhargava – BOOK – https://amzn.to/2RlIu9J BLOG – https://www.rohitbhargava.com/blog Faris & Rosie – http://geniussteals.co/ TRUST Resources & References TEDTalks on Trust – HBS professor Frances Frei – https://www.ted.com/talks/frances_frei_how_to_build_and_rebuild_trust?language=en NPR Ted Radio Hour on Trust – https://www.npr.org/programs/ted-radio-hour/406238794/trust-and-consequences Rachel Botsman Trust TEDTalk – https://www.ted.com/talks/rachel_botsman_we_ve_stopped_trusting_institutions_and_started_trusting_strangers/transcript#t-46322 Trust and income disparity countries – https://en.wikipedia.org/wiki/File:Levels_of_trust_are_higher_in_more_equal_rich_countries.jpg states –https://en.wikipedia.org/wiki/File:Levels_of_trust_are_higher_in_more_equal_US_states.jpg Body language and trustworthiness – https://www.inc.com/rhett-power/5-simple-ways-to-build-trust-with-your-body-langua.html Edelman’s Trust Barometer – https://www.edelman.com/trust-barometer University of Victoria Gustavson Trust Index – https://www.uvic.ca/gustavson/brandtrust/ Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected] BODY LANGUAGE podcast episode – https://talkabouttalk.com/1-body-language-with-executive-coach-cynthia-barlow/   Interview Transcript Dr. Andrea Wojnicki: Thank you so much for joining us, Baron. Baron Manett: Great to be here. Thanks for having me. AW: So I’d like to start with definition and context. Talk to me about trust, but in a brand sense. Baron Manett: It’s a timely topic, because there’s a lot of people who are questioning if trust even exists anymore – across spectrums, you know, political environments, even how we treat the foundations of marriage. So there’s a general consensus that somebody needs to step up. I think brands have a role now, because we are looking for entities to trust. The way we that we at Per Se, my company, or the way I like to think about a brand, is: A brand is a promise. That’s all it really is. If you think about the products you use, and really, if you go up a level, for your listeners, the brands that you choose – one brand over another – often brands help us organize why we choose and buy one thing over another. Whether it’s a certain type of car, or certain type of jacket, or a place we travel, …. AW: or even a toothpaste, Baron Manett: Or even a toothpaste, right. Which is why you know, speaking of trust there, you really rarely see a toothpaste ad without an endorsement from some sort of dental council. Four out of five recommend. There was a time when four out of five doctors recommended Camel cigarettes as well, back in the day. So trust changes in the context of the time you live in. But right now, I mean, if we go back to that definition: brand is a promise. But really, we measure brands by our actions and experiences. So if you’ve ever gone to a restaurant that you love with your family, a restaurant that you go to all the time. And then one day, you have a bad service, a bad dish, a bad experience. It changes your thought of the restaurant. Where up until that moment you trusted them. AW: they broke their promise? Baron Manett: And they broke the promise, right. So the interesting thing about brands and trust is a promise for you to a brand and a promise to me for the same brand. Could be different. Right? You might wear a certain type of running shoe because it looks great. Whereas I might wear a certain type of running shoe because I need high performance workout for tennis. AW: Or maybe the other way around. Baron Manett: Yah. I probably have that backwards. It looks great when I put my feet up. But you know, what we’re looking for in a brand is personal. And there’s all kinds of research and surveys, there’s trust surveys, and Edelman has something called the Trust Barometer. The University of Victoria does a trust study. So there’s all kinds of places that monitor and measure how trust sentiment is tracking. Because there’s, there’s good business behind it. AW: And there’s more and more evidence of that. Baron Manett:

Dr. Joshua Tepper, CEO of North York General Hospital, shares advice on how to talk to your doctor, including: come prepared with a list; ask lots of questions; if you’re Googling your symptoms, consider the quality of your sources; and lots more! We have all felt unsure, and some of us have felt awkward around our doctor. Here is our chance to learn how to optimize our communication with our doctors so we can receive the best medical care.   References & Links Dr. Joshua Tepper & North York General Hospital Joshua Tepper – http://www.nygh.on.ca/Default.aspx?cid=4658&lang=1 On Twitter – @DrJoshuaTepper North York General Hospital – http://www.nygh.on.ca North York General Hospital Foundation – https://nyghfoundation.ca/ Newsweek’s 2019 Hospital Ranking – https://www.canhealth.com/2019/04/10/newsweek-ranks-top-canadian-hospitals/ Medical Resources & References Dr. Tepper’s education & past affiliations Medical School – McMaster University Family Medicine – University of Toronto Public Policy – Duke University eMBA – Ivey School of Business Inner-City Health Associates Inner-City Family Health Team Society of Rural Physicians. Health Canada Institute for Clinical Evaluative Sciences (ICES), Canadian Institute of Health Information (CIHI). Ministry of Health and Long-Term Care Sunnybrook Health Sciences Centre. Kaiser (Henry Kaiser Family Foundation) – https://www.kff.org/ Public Health Agency of Canada – https://www.canada.ca/en/public-health.html Center for Disease Control & Prevention (CDC) – https://www.cdc.gov/ Cancer Care Ontario – https://www.cancercareontario.ca/en Other Resources & References Books Atul Gawande, “Being Mortal” – https://amzn.to/2Qa5kRc Tim Ferriss, “The Four Hour Work Week” – https://amzn.to/2WoMPib Marie Kondo, “Spark Joy: An Illustrated Master Class on the Art of Organizing & Tidying Up” – https://amzn.to/2WeQ5aT Gretchen Rubin, “Outer Order, Inner Calm” – https://amzn.to/2WPuUAu Twitter Christine Elliott (Health Minister, Ontario PC party) – @celliottability Doug Ford – @FordNation France Gelena (Ontario NDP health critic) – @NickelBelt Andrea Horwath – @AndreaHorwath Justin Trudeau – @JustinTrudeau Donald Trump – @realDonaldTrump News Sources Fox – https://www.foxnews.com/ CBC – https://www.cbc.ca/news New York Times – https://www.nytimes.com/ The Washington Post – https://www.washingtonpost.com/ The Huffington Post – https://www.huffpost.com/ PODCASTS NPR Podcasts – https://www.npr.org/podcasts/ Tim Ferriss – https://tim.blog/podcast/ Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected]   Interview Transcript Dr. Andrea Wojnicki: Thank you very, very much for joining us and sharing your expertise on how to talk to your doctor. Dr. Joshua Tepper: Good morning. Thanks for having me. AW: So I’m going to start with a very basic question. What do doctors wish patients would do in preparation for and during an appointment? JT: First of all, we just want people to come in and see us when they need to. We wouldn’t want people at the end of this to feel deterred, because there’s all this work to do. Ultimately, if you’re not feeling great, or you have questions, just come and see us. But it is helpful if you can give a little bit of thought ahead of time to what you need out of that appointment. What are the important things? I increasingly have patients make lists for me. And those lists are really helpful. And then when you actually come into the appointment, you pull up the list and use it. I’m not upset that you made a list. So pull it out and use it and start with the most important things. AW: Okay. Okay, so you said at the beginning, “don’t hesitate to make an appointment.” And I have to tell you personally, and I’ve heard this from other people, “well, should I make an appointment? No, I’ll be fine. The doctor will think it’s nothing, I’m wasting their time, I’m wasting resources…” How do you know when to make an appointment? JT: You know, I think you have to be your own best judge. And it’s more important to err on the side of caution. And the other thing is, even if it turns out to be physically not important, if it’s emotionally distressing for you, that’s enough reason to come in just for the mental reassurance. I don’t want you at home worrying for three weeks, I want you to come in and have this conversation. AW: Right. So a written list. JT: Yeah, I mean, written on your phone, whatever. AW: Right. JT: But it is helpful because I do that before coming in… like you and I today, you thought ahead of time about the questions to make this process go smoother. And it just makes this interaction

Beyond condolences, how can we best support a grieving friend? Grief counsellor Andrea Warnick tells us what to say and do, and what to avoid. For example: yes, use the “D” word; and do not try to “fix” it. The grieving process is not linear. Rather, it is like a squiggly line. So what should a good friend do? Most importantly, “show up”!   References & Links Andrea Warnick AndreaWarnick.com – Grief counselling – https://andreawarnick.com/ Andrea’s affiliations The Dr. Jay Children’s Grief Program- https://drjaychildrensgriefcentre.ca/ Camp Erin (overnight bereavement camp) – https://drjaychildrensgriefcentre.ca/programs/camp-erin/ SickKids Centre for Community Mental Health – https://www.sickkidscmh.ca/ Ontario’s Children & Youth Grief Network – https://www.childrenandyouthgriefnetwork.com/ The Canadian Virtual Hospice (CVH) – http://www.virtualhospice.ca/en_US/Main+Site+Navigation/Home.aspx KidsGrief.ca- https://kidsgrief.ca/ Other Resources & References BOOKS Atul Gawande, “Being Mortal” – https://amzn.to/2Qa5kRc Megan Devine, ‘It’s OK That You’re Not OK” – https://amzn.to/2QdYgmz Brené Brown, “The Gifts of Imperfection” – https://amzn.to/2wa8ESY TEDTalk – Brené Brown’s “The Power of Vulnerability” – https://www.ted.com/talks/brene_brown_on_vulnerability?language=en PODCASTS “Terrible, Thanks for Asking” – https://www.stitcher.com/podcast/american-public-media/terrible-thanks-for-asking Esther Perel, “Where do we begin” – https://podcasts.apple.com/ca/podcast/where-should-we-begin-with-esther-perel/id1237931798 OTHER Kenneth Doka & Terry Martin, Instrumental vs Intuitive grieving styles – https://whatsyourgrief.com/grief-and-gender-a-preamble/ and http://www.giftoflifeinstitute.org/instrumental-and-intuitive-grievers/ Megan Devine newsletter – https://www.refugeingrief.com/newsletter-thanks/ Talk About Talk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected]   Interview Transcript Dr. Andrea Wojnicki: Thank you very much for taking the time. So, I thought I would start by asking you about Elizabeth Kubler Ross’s five stage model, because when I think about a friend or a family member who’s going through grief, my mind goes there. Andrea Warnick: Absolutely. Kubler Ross is a great place to start. So yeah, when Kubler Ross did develop her model, (and there’s even controversy around that and whose model it actually was originally), but, you know, it was designed for people who were dying. And to be honest, I think Kubler Ross did some wonderful things for the field of death and dying. It was at a time when the people who were dying were located very far from the nursing stations. The isolation was profound. We have moved very far from death, being in the home to being highly medicalized event, very isolating. And she really taught people that if you want to learn from people who are dying, you need to talk to people who are dying. And I think there was a lot of great things that came out of that. Okay. The problem with a five-stage model is it’s very simplistic, even for the person who’s dying. Wojnicki: It’s very linear. Warnick: I think that people like it because it neatens grief up. And our brains like that. We want it to be a neat process where we start here, and we end at acceptance. My concern with the five-stage model is that it leaves a lot of people feeling as though they’re failing at grief because it’s not neat and tidy. And one day where maybe they’re feeling a little bit of acceptance or, you know, some joy in their life and the next day is a complete mess and they’re feeling angry. I find that a lot of people end up being very judgmental about their grief process. And they’re judging themselves and other people are judging them, and they know other people are judging him. Yeah. And a lot of people feel like they haven’t done it right. And they didn’t land on acceptance. I think it was far too simplistic and people love the idea. But the reality is like a lot of people in the thanatology community, the death community, are really working hard to make sure it’s erased from textbooks that it’s not showing up anymore, because it is setting up a lot of people to feel like they are failures. In terms of the grief process, well, when I’m teaching, I’ll often reference it. But I’ll show people like a big scribble, have a there’s a whole lot more stages and a whole lot more feelings and everything else. I don’t even know that we should call them stages. Wojnicki: So my objective here is to help the listeners have something in their mind – it could be just a few points that will help them feel better equipped to support their friends or family members who are grieving someone. One of the ot

Fonts are on our screens, on paper, on the products we buy, and on signs everywhere! When used effectively, fonts can significantly improve our communication. Patrick Griffin (“the font guy”) shares his advice about choosing the ideal font, considering the white space, and emojis!   References & Links Patrick Griffin Canada Type – https://canadatype.com Font references – https://typedrawers.com https://slashdot.org Fonts Referenced in this Podcast On Fonts The Unicode Consortium – https://unicode.org Emoji proposals – http://unicode.org/emoji/proposals.html Fonts Researcher Frédéric Gosselin – https://recherche.umontreal.ca/english/our-researchers/professors-directory/researcher/is/in14360/ History of Helvetica (Wired magazine) – https://www.wired.com/2015/04/legendary-redesign-helvetica-reborn-30-years/ History of Fonts (FastCompany magazine) –https://www.fastcompany.com/90322896/who-was-garamond-anyway-the-people-behind-typographys-famous-names Fonts vs. typefaces FastCompany magazine) – https://www.fastcompany.com/3028971/whats-the-difference-between-a-font-and-a-typeface Talk About Talk Fonts BLOG – https://talkabouttalk.com/talk-about-fonts-and-emojis COLOUR Podcast – https://talkabouttalk.com/10-communicating-with-colour-with-daryl-aitken-jenn-purkis-lori-ryerson/ Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected]   Interview Transcript Dr. Andrea Wojnicki: He has a business card, I’m really curious to see what fonts are on the business card. It’s very clean looking. Thank you so much, Patrick for being here. Patrick Griffin: Pleasure. AW: So let’s start if you don’t mind by talking about the font industry Patrick Griffin: Okay, let’s start with what I do. I make fonts on demand; I made fonts for retail and make fonts. I just make fonts. I’d be considered a font designer. And I’ve been doing this for about 19 years now. AW: How many fonts do you think you’ve designed or developed? PG: I stopped counting years ago. It’s quite a few. AW: So who are you designing or developing these font families for? PG: I do fonts for banks, I do fonts for publishers, I do fonts for the five major movie studios are like constantly customers of mine. AW: Really? PG: Yeah. AW: because I assumed that graphic designers or maybe designers of packaging, for example, for consumer-packaged goods or who are creating labels, or maybe even who are designing brand logos would be coming to you. PG: those company as well. Yeah. AW: so you can own a font? PG: Absolutely. Yeah, they pay good money to own a font for the simple reason is that, that they own it, they can do whatever the hell they want with it. And that’s one good way to stand out. AW: So if I have a font on my business card PG: So actually, Okay, I know the guy who designed it. This font was originally published by a company called Font Bureau based in Boston,… AW: you can tell just by looking at it – instantly. PG: Yeah, the shapes are very, very distinct, right. I mean, it’s like, there are people who are so into cars that they can tell, you know, tell which car it is, you know, half a mile down the road. Right. Okay, it’s coming towards you. I’m the same with fonts. When I grew up I had two local heroes in Toronto, and they were both type designers. AW: Really? PG: Yeah. I’m very good friends with them now. I grew up. Basically, I was fascinated by the fact that these guys, they just get to draw letters for a living. AW: Yeah, this is fascinating. I agree. Do you think of it as art? Do you think of yourself as an artist? PG: Not reall.? I don’t. I I’m a functionality guy. I make tools for people – I guess to have an easier time with their project to communicate. Yeah, absolutely. Well, that’s, that’s what I do I make communications. AW: That’s also why you’re here. PG: first and foremost, they are communication tools. Fonts. I mean, there’s a lot of history dates back. The moment we invented the alphabet, and the moment with the to reshape the alphabet, we have in effect decided that we want to change the way we communicate. And they’re everywhere. So they are everywhere. Yeah, they’re everywhere. Magic. Actually, something very interesting. In Sweden seven or eight years ago, one day, Stockholm woke up and their main street, all the signs that not have anything on them, the signs were all blank on one of their main streets. But it turned out to be some sort of stunt, that due to tell people that, okay, we are eliminating communication, try to live with that. Like even the street signs, they didn’t have anything on them to prove a point. Sure enough, everybody who was walking on that street was very, very disoriented. And it’s like, they were not sure if this is the shop that th

What do our possessions say about us? Award-winning marketing professor Russell Belk talks about how our possessions (including our clothing, cars, people, collections, gifts, social media pages,…) become part of our identity –or our extended self. Professor Belk highlights the significance of the sharing economy and de-materialization, cultural differences, and our evolving identities in relation to our possessions.   References & Links Professor Russell Belk Schulich School at York University – http://schulich.yorku.ca/faculty/russell-w-belk/ Wikipedia – https://en.wikipedia.org/wiki/Russell_W._Belk Professor Belk’s scholarly articles – https://scholar.google.ca/citations?user=klSyVxYAAAAJ&hl=en “Possessions & the Extended Self” – http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.588.621&rep=rep1&type=pdf “The Extended Self in the Digital World” –https://www.msi.org/uploads/files/ATreview13-Belk.pdf Gift–Giving – https://academic.oup.com/jcr/article-abstract/3/3/155/1792065 Royal Society of Canada – http://schulich.yorku.ca/news/professor-russell-belk-elected-royal-society-canada/ Papers & Scholars Referenced Ralph Waldo Emerson on a “True Gift” – https://oll.libertyfund.org/quotes/303 William James on Possessions – https://psychclassics.yorku.ca/James/Principles/prin10.htm Thorstein Veblen on Conspicuous Consumption – https://en.wikipedia.org/wiki/Conspicuous_consumption Healthy Avatars – https://www.liebertpub.com/doi/abs/10.1089/cpb.2009.0130 “The Gift of the Maji” story by O. Henry – http://www.eastoftheweb.com/short-stories/UBooks/GifMag.shtml Nicholas Carr (Atlantic Monthly) – “Is Google Making Us Stupid?” – https://www.theatlantic.com/magazine/archive/2008/07/is-google-making-us-stupid/306868/ Grant McCracken – clothing as language – https://amzn.to/2LtylZk Jerry Zaltman (Harvard) – https://www.hbs.edu/Pages/faculty-search.aspx?q=zaltman John Deighton (Harvard) – https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6446 Talk About Talk Possessions BLOG – https://talkabouttalk.com/talk-and-learn-about-our-possessions SOCIAL MEDIA podcast episode – https://talkabouttalk.com/7-social-media-with-volterra-founder-andrew-jenkins/ FASHION Podcast episode – https://talkabouttalk.com/16-s2-talking-fashion-style-with-toronto-fashion-weeks-carolyn-quinn/ STORYTELLING Podcast episode – Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected]   Interview Transcript Russell Belk: Pleasure. Dr. Andrea Wojnicki: I thought it’d be great to start with definitions. So maybe let’s start with self and extended itself. What do we mean when we say self? RB: You picked a difficult topic. No one agrees on what the self is, but I guess a simple way of thinking about it would be is what we think about who we are and what others think about who we are. And so extended itself is how that self is conveyed through the things that we own and the things that we do with them. AW: So I keep thinking the word identity, right? RB: Yeah, self and identity are pretty much interchangeable. AW: Okay. So I read in your paper, this quote that I just pulled out, because I thought it was interesting. The core self is a belief rather than a fact. Can you elaborate on that? RB: Sure. We’d like to think that we have an inner self that is unchanging, that is the same self we had when we were children. When we are old and die. But that’s not true. Our self is continually changing, continually evolving. There may be a few things. If I asked you who you are, you might say your name, where you’re from, what you do. It’s a little bit different in different cultures. In India, people would begin with who their parents and their grandparents were and where they’ve lived. And maybe eventually get around to themselves. But by and large, what we answer to that question is what we think about who we are. And as we think about ourselves, we begin to bring in places people and things as a part of that as well. That’s what I’m calling the extended itself. AW: And so there’s a layering… I don’t know if you want to call it a hierarchy? Does that vary by culture? RB: It does to some degree, some cultures are less materialistic. And some are more into lineage. In Chinese culture, for example, you owe a debt to your parents when you’re born for making the gift of your birth to you. And so you pay that back over a lifetime and even after they’ve died. For example, burning paper goods for them to use an afterlife. AW: Wow, wow. Okay, I want to get into materialism in a minute. But first, let’s shift now to the definition of possessions. If I just think about possessions and the extended self, the first image that comes to my mind actually is someone who’s driving a certain brand o

What’s your personal style? Carolyn Quinn, executive director of Toronto Fashion Week provides us with insights on fashion trends, environmental sustainability in the fashion industry, and tips on purchasing clothing and pulling together a great outfit!   References & Links Carolyn Quinn, executive director Toronto Fashion Week Toronto Fashion Week – https://torontofashionweek.to/ Recommendations: Retail Insider – https://www.retail-insider.com/ The Daily Beast – https://www.thedailybeast.com/ Fashion Talks Podcast – https://fashiontalks.ca/about-fashion-talks Designers Smythe… – https://shopsmythe.ca/ … designers who dressed Meghan Markle – https://whatmeghanwore.net/tag/meghan-markle-smythe-blue-coat/ Rosaria Lamanna – http://www.lifetoolsforwomen.com/b/rosaria-lamanna.htm Supreme – https://www.streetwearofficial.com/collections/supreme TalkAboutTalk Weekly Email Blog – https://talkabouttalk.com/blog/#newsletter-signup Andrea – [email protected]   Interview Transcript Dr. Andrea Wojnicki: Thank you so much for joining us, Carolyn. I really appreciate it. Carolyn Quinn: Happy to be here. I’m excited to talk about all things fashion. AW: So I wanted to start with a question that is a bit of a cliché. And hear your take on this. And the question is, what do you think about the saying, You are what you wear? CQ: I think it is such a true statement. I think that we all have to get dressed in the morning and I think we make a decision based on so many different factors. When it’s mid-February and it’s snowy and it’s cold. I find myself personally, I’m in all-black. And you see everyone sort of in this city and in the world dressed dark and I think it really impacts our feelings and now that it’s starting to get warm out you know, I’m starting to pull out all the bright colors and whites and you can see, you can feel that spring is in the air. We also get dressed in a way, in the mornings, almost like an armor. I think that if there’s something that is happening in our life, or you know, affecting our mood. It’s impacted by what we wear very much. And I think that what’s happening internationally in the world, whether it be economic, wars, whatever. Designers design collections based on what is what is happening globally. And it impacts what we what we wear. And again, it’s like an armor. You know, if there’s something negative happening, or positive, or weather, or economics, we outwardly project ourselves based on what we wear in the mornings. Yeah, yeah, very much so. AW: So armor is an interesting word, right? Because I feel like armor is something you put on to shield yourself from the outside. But you’re saying that may be true. It’s also true that you’re communicating from the inside out. CQ: It’s so much a communication piece, you know. There are designers now that are — and I’m sure everybody’s seen it — on either social or in the city. There are slogans on a lot of clothing, right? So whether it be “I’m a feminist” or equal pay, or don’t ask me to smile, and the whole #MeToo movement has really moved that forward. So again, it’s the armor, it’s the subtle, you know, wearing black or wearing bright colors. But then it’s also very much putting it out to the world, right? You know, your stance, your position on things. AW: Right. So there’s the style of what you’re wearing, there’s the color of what you’re wearing. There are the brands that you’re wearing. And people used to, I think, assume that that was communicating a lot. But now, we’ve really gone a step beyond that. And it’s literally having the sentence or the phrase or your motto or your mantra across your chest or on your toque…. CQ: You’re right, very much so. And there’s also the Make America Great Again. The Red Hat. Obviously, the famous Red Hat by President Trump. I’ve seen a number of different renditions of that with different slogans. Where it’s really a take on that and what’s happening in the politics of the world right now. Right? AW: I’ve seen those too. Basically reversing the message. CQ: exactly, AW: Exactly. There are so many things from what you said in terms of directions that we could go … but I actually think the listeners might be interested to hear what you’re wearing. I would be curious if I was listening to this! So Carolyn’s wearing a white short sleeve v neck t shirt, with no branding on it that I can see. And jeans and a lovely blue blazer that has nice piping on the inside. This strikes me as I love the red and white stripe. CQ: When I got dressed this morning, it’s funny… My husband said to me, “where are you going today?” because I’m dressed sort of differently than I normally am. I always I always wear Canadian s