RETHINK RETAIL

How do grocery leaders balance efficiency and customer experience in the age of automation? Recorded at Groceryshop, this RETHINK Retail podcast brings together: 🎙️ Zara Ngouen, VP of Information Technology, Lidl US 🎙️ Matt Miles, Director of North America Retail, Diebold Nixdorf Hosted by Stewart Samuel, Director of Retail Futures, IGD, + RETHINK Retail Top Retail Expert Together, they unpack what it takes to design customer-centric self-service experiences, turn data into action, and build partnerships that power progress. Listen now to explore the future of grocery, where operational excellence meets shopper delight.

Fiscal Compliance Isn’t a Hurdle. It’s Your Launchpad for Innovation Compliance is complex, but ignoring it is riskier. In the latest episode of Next‑Gen POS, host Scott Wueschinski talks with Darko Pavic, CEO of Fiscal Solutions, about how fiscalization can reshape modern retail. You’ll learn: - Why fiscalization is more than e-invoicing - How compliant POS systems enable livestream shopping, self-checkout, and omnichannel promotions - How AI tools like FiscalGPT simplify country-specific compliance #RetailTech #POSInnovation #FiscalCompliance #Omnichannel #DigitalRetail

How does a 200-year-old porcelain icon stay relevant in the digital age? Alex Baker interviews, Vista Alegre’s Chief Digital Officer, Carla Graça, shares how the brand is blending rich heritage with bold digital transformation by: - Building a strong digital presence and expanding globally - Driving innovation in factories and design while preserving craftsmanship - Using technology to empower people, not replace them - Creating seamless omnichannel customer experiences online and in-store From heritage storytelling to AI-driven tools, Vista Alegre proves that tradition and innovation can thrive together. Join the conversation with our global retail community at www.globalretailleaders.com

Extreme weather and unexpected disruptions can hit retailers hard, from spoilage and theft to costly downtime. In this episode of the RETHINK Retail Podcast, host Andrew Smith (Top Retail Expert & Co-Founder, ThinkUncommon) sits down with Jeff Kenniston (Sr. Manager of Solutions Engineering, T-Mobile) to explore how retailers can prepare before disaster strikes. 💡 What you’ll learn: - Why preparedness is a strategic must-have - The real risks of outages: spoilage, theft & downtime - How connectivity & tech like network slicing safeguard operations - Practical steps to build resilience at scale 🎧 Tune in now and learn how to keep your retail operations disruption-proof!

Skinny Mixes isn’t just about syrups, it’s about creating everyday moments that are simply sweeter. Melissa Minkow sits down with Tim Snyder, CEO of Skinny Mixes, to explore how the brand grew from a cult favorite into a social-forward powerhouse with over 100 flavors and a community of raving fans. Highlights include: - Why listening is Skinny Mixes’ secret sauce for loyalty and engagement - How fans drive recipe sharing, product discovery, and viral trends like #WaterTok - The role of DTC, retail partnerships, and the brand’s own app in reaching consumers - Limited-time flavors like apple crisp and nostalgic soda collections that keep fans coming back 🎧 Listen now to hear how creativity blends with customer connection, and commerce to win in a competitive market.

How are leading retailers and brands using AI to transform shopping? Nordstrom’s Brad Tucker, Mars’ Shashank Kadetotad, and HCLTech’s Debraj Bhattacharya join Rethink Retail to explore: - Smarter personalization and recommendations - Greater operational efficiency - Faster product innovation - AI’s role in sustainability and customer loyalty From generative to agentic AI, discover how companies are turning data into insight and creating the future of retail. 🎧 Tune in to hear how they’re shaping the future of AI in retail and CPG.

Global Healing calls itself the “Rolls Royce of supplements”, and for good reason. With 28 years in the industry, the brand leads with transparency, quality, and an unapologetically bold voice. In this episode, David Polinchock sits down with Kendall McMullen to explore: - Why manufacturing transparency and supply chain control set Global Healing apart - How storytelling, authenticity, and “brand humanification” drive trust with Gen Z and beyond - The bold stance on cutting through “AI fluff” to deliver real substance - Leadership insights from a Gen Z marketing manager building empowered, cross-channel teams - Why being “unapologetically bold” beats playing it safe in today’s noisy wellness market 🎧 Tune in to hear how Global Healing is redefining trust, quality, and leadership in supplements. Join the conversation with our global retail community atwww.globalretailleaders.com

In this episode, host Matt Muller, Principal Consultant at Rethink Retail and author of The Mindful Innovator, welcomes Rocquan Lucas, VP of Content at GroceryShop, to talk about the flagship event shaping the future of grocery and CPG. Key Insights: - How GroceryShop has grown since its 2018 debut into a global stage for grocery and CPG innovation - The rise of agentic AI and its real-world applications - Balancing efficiency with customer engagement in stores - Why planning with purpose (and breaking silos) is key for innovation 📅 GroceryShop 2025 takes place September 28, October 1 in Las Vegas. Join the conversation with our global retail community at www.globalretailleaders.com

What happens when you mix the science of data with the art of human connection? That’s the theme behind Shoptalk Fall 2025, Retail Alchemy. In this episode of the RETHINK Retail podcast, HG O’Connell joins host Sharon Gai to share how ShopTalk Fall is creating an intimate, experimental space for retail leaders. Highlights include: - Why Shoptalk Fall is designed as a “lab” for testing new formats and ideas - This year’s theme of Retail Alchemy and how it plays out across sessions and the show floor - The rise of AI fatigue, and the demand for real case studies with measurable results - The return of Shopwalks, taking execs on curated tours Join the conversation with our global retail community at www.globalretailleaders.com

Hosted by Nino Horttrich, and with the collaboration of Matt Redwood of Diebold Nixdorf, we explore how Tillster is solving some of the biggest challenges in QSR. From tackling operational challenges to improving speed, personalization, and consistency, this conversation explores how strategic partnerships can transform the customer journey and future-proof restaurant operations. 🎧 Listen now to learn: - How QSR brands can unify digital and physical channels - Why integration is the key to efficiency and customer loyalty - What’s next for restaurant technology innovation

We’re halfway through 2025, and retail is riding a wild mix of breakthroughs, challenges, and shifting shopper habits. In this special mid-year episode, host Andrew Smith (ThinkUncommon) is joined by top retail experts Neil Saunders (GlobalData Retail), Jerry Sheldon (IHL Services), and Sucharita Kodali (Forrester Research) to unpack: The biggest retail stories and consumer shifts so far Which tech is delivering real impact (and which is still just hype) Smart strategies to protect margins and run leaner ops Advice for the months ahead 🎧 Tune in now for candid insights and practical takeaways to help you navigate the rest of 2025. Special thanks to VusionGroup and Kyndryl for making this episode possible!

In this new episode of Retailer Tech Tips, we explore how geospatial data is redefining store planning, logistics, and customer experience in real time. 🧠 Learn how top retail experts use foot traffic, heat maps, and location intelligence to: - Pick smarter store locations - Personalize local offers - Streamline inventory - And design stores that actually work Featuring: - Michael Klein (RCA Advisory Council Member) - Jake Osborne Business Development Executive at Kyndryl - Thaddeus Segura, Product Senior Vice President at VusionGroup Special thanks to Vusiongroup and Kyndryl for making this episode possible.

In this episode of Rethink Retail, host Marie Driscoll sits down with Amrita Bhasin, CEO at Sotira, a leading voice in reverse logistics, to explore how AI, overstock management, and sustainability are transforming the future of retail. Reverse logistics is now an $800 billion global industry, yet remains one of the most under-discussed pillars of modern commerce. With e-commerce return rates as high as 50%, and growing concerns over landfill waste, brands are urgently seeking smarter solutions for excess inventory. 🎯 Key Topics Covered: - What reverse logistics actually means and why it matters - The environmental and financial costs of overstock, returns, and incineration - Why traditional outlet models are misleading - AI-powered liquidation platforms and the future of inventory automation Join the conversation with our global retail community at www.globalretailleaders.com

Redefining Trust in Online Jewelry Retail by

Nick Harbaugh talks with Shira Libhaber of Marcella, one of America’s fastest-growing fashion brands. Shira dives into how the company combines timeless design, global expansion, and next-gen tech to create a scalable yet purpose-driven model. 📍 Timestamps: (0:30) Shira joins live from ShopTalk Europe (1:02) Marcella’s backstory: from Etsy to high-growth brand (2:02) Tackling innovation as retail lead (4:06) Expanding to Europe: UK, France, Germany (6:08) Purpose in action: design, sustainability, education (7:10) Fit tech & optimizing customer experience (9:44) Advice for retail innovators Join the conversation with our global retail community at www.globalretailleaders.com

Rethink Retail brings together two powerhouses shaping the future of commerce: 🔹 Matt Redwood, VP Retail Technology Solutions at Diebold Nixdorf 🔹 John Harmon, Managing Director, Technology Research at Coresight Research They explore: - Why the point-of-sale (POS) is becoming the retail OS - How AI and automation are driving measurable ROI - What Gen Z expects from the in-store experience - Why a modular tech approach is key to future-proofing operations Whether you're modernizing stores or rethinking your customer journey, this conversation offers strategic insights for leaders navigating the next phase of retail transformation. 🎧 Listen now.

Renee Hartmann chats with Jean-Sébastien Crevier, VP of Sales and Marketing at WeCook, live from Shoptalk Europe in Barcelona. Jean-Sébastien shares how WeCook is scaling Canada’s ready-to-eat meal space through data-first strategies, predictive churn models, and a no-gimmick approach to loyalty. Learn how his team balances growth with profitability, what really works in paid vs. organic social, and how AI is reshaping their marketing ops. Join the conversation with our global retail community at www.globalretailleaders.com

On the floor at Shoptalk Europe, RETHINK Retail’s Marie Driscoll sits down with Nicolas Kroeger, Chief Digital Transformation Officer at Manor AG, Switzerland’s largest department store chain. In a dynamic conversation, Nicolas shares how his expanded role is driving process efficiency and innovation through AI across departments. 🧠 Topics covered: - Automating product data enrichment using AI - The yin & yang approach to digital transformation - Training internal teams on AI adoption - The future of customer experience & personalization - How to start your AI journey as a retailer Join the conversation with our global retail community at www.globalretailleaders.com

Live from the LEAD Summit, Sandy Hernandez sits down with Sarah Angelmar, Executive Director of Customer Experience at Clarins Group, the brand that helped define “clean beauty” before it was a trend. From their AI chatbot "Cara" to the emotional science behind loyalty, Sarah reveals how Clarins blends 71 years of family heritage with bold CX innovation. Timestamps [02:00] – Clarins’ roots: From plant science to prestige skincare [05:30] – "Cara": The AI chatbot that supports (not replaces) beauty advisors [08:15] – Why Clarins became a B-Corp, and what it means for customers [11:45] – Rethinking loyalty: No points. No gimmicks. Just trust. [15:20] – How customer emotion informs CX design [19:10] – Family-owned in a corporate world: Moving fast without losing soul ✨ “We don’t want to be transactional. We want to be unforgettable” — Sarah Angelmar Join our global retail community: www.globalretailleaders.com

What does it take to bring authentic Korean traditional food to a global audience through e-commerce? David Polinchock chats with Ryan Kim, founder of Kim'C Market, a Korean food import business, to explore how personal experience sparked a mission to deliver healthier, artisanal products directly from Korean farmers. ⏱ Timestamps: [00:00] Ryan’s personal story: loss and health awakening [02:30] Starting an e-commerce brand with no prior experience [05:00] Sourcing authentic ingredients: visiting farmers in Korea [08:00] Educating customers on fermentation and product quality [11:00] Navigating marketing and growing a diverse customer base [14:00] The power of authenticity and direct relationships [17:00] Lessons learned and future plans for expansion 🔗 Join our global community: www.globalretailleaders.com

Rethink Retail, was live at The Lead 2025 in NYC with our host Liza Amlani and Dr. Alisa Brady, founder of Sweetums, a fast-growing beauty and sexual wellness brand blending intimacy, scent, and science. A clinical psychologist turned entrepreneur, Dr. Brady shares how customer data, cognitive research, and product innovation are driving Sweetums’ retail expansion. From flavored intimate wipes to lip balm with a built-in applicator, learn how Sweetums is taking pleasure mainstream, one scented swipe at a time. You’ll hear: - How Dr. Brady used psychology and scent science to design her first product - What the data really says about men, cinnamon buns, and buying behavior - Why women are the surprise buyers of Sweetums’ men’s line - How flavored fragrance and function-first packaging are driving connection - Where Sweetums is winning in retail and what’s next after The Lead 2025 pitch stage Join our global retail community: www.globalretailleaders.com

Retailer Tech Tips: How Retailers are Driving Next-Gen Fulfillment Strategies In this episode, we’re diving deep into how retailers are transforming fulfillment with the power of cloud technology. Brandon Rael (Kyndryl), Prateek Trivedi (Cognizant), and Shannon Kirk Nakamoto (Icertis) join us to unpack fulfillment strategies that deliver speed, agility, and customer satisfaction in an increasingly digital retail landscape. Key takeaways include: - The evolution of modern fulfillment - Automation and AI in warehouse operations - Dropshipping, hybrid models, and micro-fulfillment - Vendor collaboration through smarter data - Real-time tracking and visibility - Addressing labor, sustainability, and delivery challenges Whether you're reimagining your supply chain or scaling fulfillment for the holidays, this episode delivers practical insights and future-forward strategies to keep your business moving.

What’s the secret to transforming traditional hospital wear into stylish, comfortable, and empowering apparel? Host Robin Barrett Wilson sits down with Chaitenya Razdan, Founder of Care + Wear, to uncover how this visionary brand is changing the face of healthcare uniforms. Discover their mission to blend fashion with function, elevate caregiver morale, and push the boundaries of medical apparel design. ⏱ Timestamps: [00:00] Care & Wear’s origin story and vision [03:10] Designing for comfort without sacrificing style [06:50] How Care & Wear supports healthcare workers’ confidence [10:20] Overcoming challenges in a conservative industry [14:00] Future plans: innovation, sustainability, and growth [17:30] Chet’s top tips for entrepreneurship and brand building 🔗 Join our growing community: www.globalretailleaders.com

On this episode of Rethink Retail, host Marie Driscoll sits down with Shunda Lynch, luxury retail expert with extensive experience at Bloomingdale´s. Shunda shares her unexpected journey into luxury retail, from studying fashion design to building a loyal clientele through passion and deep relationship-building. Hear how her love for classic and innovative luxury brands shaped her approach in a competitive industry. Join the conversation and gain fresh insights into luxury retail leadership and customer connection. Join our global retail community: www.globalretailleaders.com

Welcome to Rethink Retail, the podcast where we uncover the stories and strategies behind some of the world’s most successful brands. From retail giants to ecommerce disruptors, we reveal the secrets of their success and share key insights to drive true retail transformation. Shannon Flanagan chats with Jessica Rosario-Calcano, VP of Merchandising at Perry Ellis International. Jessica shares her unique journey into merchandising, her philosophy of balancing data-driven decisions with creativity, and how collaboration across teams fuels innovation. Tune in to explore how the future of retail and AI are shaping the industry today, are you ready to rethink retail? 🔗 Join our global community: www.globalretailleaders.com

What sets great brands apart in the age of AI? Maria Carlton, former Under Armour Operations Executive and retail strategist, joins host Allan Malcomson live from The Lead Summit in New York. With 20+ years in the industry, Maria shares lessons on agility, authenticity, and leadership, from driving predictive analytics to embracing sustainability and mentoring future talent. ⏱️ Highlights: [01:00] Retail's constant evolution [03:30] How AI is transforming operations [06:00] The secret to brand authenticity [10:00] Agility & future-proof leadership 🌐 Explore more at: www.globalretailleaders.com

In this episode of Rethink Retail, host Rebekah Kondrat speaks with Victoria Katsarou, VP of Global Retail at Estée Lauder Companies, live from The Lead. Victoria unpacks how Estée Lauder blends luxury, innovation, and humanity to shape the future of beauty retail. From building agile teams to staying laser-focused on the consumer experience, her people-first philosophy drives transformation at scale. We cover: ✔️ Leading with empathy in a global retail org ✔️ How tech enhances, not replaces, the human connection ✔️ Scaling agility across 150+ markets ✔️ What the future of beauty retail looks like 💬 A must-listen for leaders in luxury and innovation. 🌍 Join our global community: www.globalretailleaders.com

In this episode of Rethink Retail, host Sharon Yourell sits down with Dr. Michael Schulte from Diebold Nixdorf and Reghu Kutikat from Lulu Group to explore how strategic partnerships and advanced retail tech are transforming in-store experiences. From smart checkouts to data-driven loyalty, discover how retailers are using personalization, automation, and AI to future-proof their businesses and deepen customer engagement. 🎧 Tune in to hear: - Real-world examples of seamless retail technology - How clean data fuels loyalty and personalization - Why long-term partnerships drive innovation

The Future of Commerce & Community with David Polinchock & Richard Honiball Welcome to Rethink Retail, the podcast where we uncover the stories and strategies behind some of the most successful retail markets worldwide. From traditional giants to e-commerce disruptors, we explore the secrets behind their success and deliver insights to transform the real retail experience. In this episode, David Polinchock and Richard Honiball dive into how the future of retail blends AI, community, and unified commerce, especially through the eyes of the younger generation. Discover how the concept of the “third place” is evolving and why creating authentic, connected retail experiences matters now more than ever. 🔗 Join our global community: www.globalretailleaders.com

In this podcast, top industry experts share how retailers can unify their in-store technologies to drive growth and improve customer experience. Featuring: 👤 Martin Bailie (MWB Advisory) 👤 Brian Kilcourse (RSR Research) 👤 Carl Boutet (Studio Rx) 👤 Pauline Monin (VusionGroup) Topics include: ✅ Connecting digital shelf solutions, IoT, and analytics ✅ Overcoming siloed systems ✅ Using real-time data to improve decisions and experiences

The Cyber Edge: Retail Security in an AI-Powered World by

In this episode of Rethink Retail, recorded live from Shoptalk Europe in Barcelona, Nick Harbaugh sits down with Julia Xu, CEO and Founder of not one, but two trailblazing companies: Wayo, an AI-powered product sourcing platform, and Multitasky, a bold lifestyle brand making waves in traditional retail. 🎙 Julia shares: - Her journey from Alibaba executive to serial entrepreneur - How Wayo is using AI to streamline global sourcing and eliminate retail inefficiencies - The origin story of Multitasky, born in the early days of COVID and now sold in major retailers like Urban Outfitters and Anthropologie - What it takes to build and scale two businesses at once - Her vision for the future of AI, design, and consumer experience 💡 Whether you're in tech, retail, or just obsessed with innovation, this is a must-listen for anyone rethinking how products are made and sold. Join the conversation with our global retail community at www.globalretailleaders.com

On this episode of Rethink Retail, host April Sabral takes us into the heart of retail innovation with special guest Paula Angelucci. Broadcasting live from New York City, April and Paula dive deep into the evolving role of AI in brick-and-mortar stores. Paula brings her rich background working with Macy’s, Victoria’s Secret, and Burlington Stores, sharing how AI is not replacing, but empowering store associates to elevate customer experience. Together, they explore practical ways leaders can introduce AI to their teams, transforming fear into opportunity and enhancing product knowledge. Tune in for inspiring insights on leadership, the human connection in retail, and the future of AI in stores. Join the conversation with our global retail community at www.globalretailleaders.com.

In this episode, Rethink Retail host Corin Dennison speaks with Christoph Annemuller (Diebold Nixdorf) and David Naumann (Verizon) about how AI, computer vision, and edge computing are transforming loss prevention. They explore how AI can spot mis-scans, recognize products in real time, and improve the self-checkout experience, while reducing theft and operational strain. You’ll learn: - Why 1/3 of shrink happens at the checkout - How AI is boosting accuracy without hurting CX - What makes edge computing essential for retail AI - Why solving real problems should come before picking the tech

What does it take to scale a specialty brand from a handful of boutiques to thousands of retail doors worldwide? Bellamy Grindl chats with Vanessa Urenda, co-founder of ADA Collectiojn, shares her journey navigating distribution, building curated assortments, and partnering with the right retailers to grow successfully. Discover the strategy, execution, and market insights that make it happen. ⏱ Timestamps: [00:00] Vanessa’s early days & founding Audit Collection [03:15] Building a distribution network: from 50 to 2,500 boutiques [07:40] The power of curated assortments & market segmentation [11:20] Partnering with department stores & specialty retailers [15:00] Creating strategy & execution support for founders [18:45] Lessons learned on growth, retail partnerships & scaling 🔗 Join our community: www.globalretailleaders.com

What does it take to lead a legacy brand into the digital future? Flick Collingwood chats with Nuno Miller, Digital COO at N Brown Group, to explore the company’s bold transformation from mail-order giant to modern e-commerce player. Hear how N Brown is reshaping its culture, breaking down silos, and placing customer-centricity at the heart of its operations. ⏱ Timestamps: [00:00] N Brown’s legacy: From catalog to digital [02:30] Why transformation is more than just technology [05:45] OKRs, mission drives & cross-functional tribes [09:30] Breaking silos & building customer-first teams [13:30] The critical role of CEO sponsorship [17:30] Lessons learned: mindset shifts & cultural change [21:00] Nuno’s advice for leading successful digital transformations 🔗 Join our global community: www.globalretailleaders.com

In this episode, Marc Scanlan chats with Maryia Zotorovich (Intel) and Christian Weber (Diebold Nixdorf) about the tech transforming retail. From AI-powered checkouts to energy-efficient hardware and modular POS, learn how innovation is meeting real-world retail needs. 🎙️ Discover how edge computing, AI workloads like item and age recognition, and sustainability innovations are reshaping the in-store experience and driving retail transformation. From modular POS systems to scalable infrastructure and cross-functional data synergy—this is the conversation retailers need to hear as we head into 2025. Tune in to learn how Intel and Diebold Nixdorf are partnering to meet the evolving needs of global retailers—and why adaptability and performance are key to staying competitive.

On this episode of Rethink Retail, host Melissa Moore chats with Liliana Scyz, Wholesale Manager at Valentino, live from the Retail Technology Show! Liliana shares her incredible 20-year journey in retail, from Harrods to iconic luxury brands. Discover how a pivotal moment led her to Oxford Said Business School, transforming her view on leadership and the power of teamwork. We explore the essence of great leadership in luxury retail, the critical role of understanding people, and how technology drives customer-centric operations at Valentino. Liliana's bold approach and commitment to continuous learning offer invaluable lessons on embracing change and overcoming fear. Join our global retail community:www.globalretailleaders.com

Mobility, The Future of Retail Flexibility with Diebold Nixdorf + Zebra Technologies In this episode, host Ronald Margulis is joined by Łukasz Wojtasik at Diebold Nixdorf and Drew Ehlers at Zebra to explore the evolving role of mobility in modern retail. From self-scanning to omnichannel orchestration, discover how mobile-first strategies are transforming store operations, empowering associates, and elevating the customer experience. 🔍 Topics include: -The true meaning of mobility in retail -Solving pain points like long checkout lines -Bridging the physical-digital gap with smart tech -Practical steps for retailers ready to evolve 🎙️ Tune in now to rethink retail mobility. #RetailTech #MobilityInRetail #RetailInnovation #DieboldNixdorf #ZebraTechnologies

On this episode of Rethink Retail, host Alex Baker chats with Robert Pratley from Dormeo UK, live from the Retail Technology Show! Rob, Dormeo UK Digital Manager, shares his journey into digital strategy, diving into paid social, paid search, and affiliate marketing. Discover how Dormeo is revolutionizing the customer experience, challenging traditional mattress sales, and leveraging data to meet needs cost-effectively. 📈 We also explore the buzz around AI in retail, the evolving search landscape, and the power of tailored messaging. If you're ready to rethink how retail brands connect, this episode is for you! 💡 Join our global retail community: www.globalretailleaders.com

Smarter Stores. Empowered Associates. Data-Driven Retail. In this episode of the RETHINK Retail Podcast, host and top retail expert Matthew Adam Smith sits down with Jim Norred, Chief Commercial Officer at VusionGroup, to explore how connected retail is transforming from buzzword to bottom-line strategy. You’ll hear: 🛒 What Retail Media 2.0 looks like—right in the aisle 📶 How EdgeSense and BLE tech are revolutionizing shelf intelligence 🧠 A grounded take on AI, shrink, and the “store of one” future This isn’t just a conversation—it’s a roadmap for modern retail. Listen now and rethink what your store can do. #RetailTech #ConnectedRetail #RetailInnovation #VusionGroup #RETHINKRetailPodcast

In this episode of RETHINK Retail, host Andrew Bubsy speak to, Steve Hewitt, former CEO of Gymshark, breaks down the transformative years that helped Gymshark achieve unicorn status. Through a blend of people-first leadership and strategic clarity, Steve shares how the brand scaled without losing sight of its purpose. ⏱ Timestamps: [02:00] Why ego kills culture and humility builds momentum [06:00] People-first hiring: “No assholes, just aligned values” [11:10] Choosing investors who fit your culture [14:00] The “North Star” framework explained [17:00] Audience: Focused targeting and social-native growth [20:30] Values & standards: Why internal clarity matters most 🧭 Join our global retail community: www.globalretailleaders.com

In this Global Retail Leaders episode, host Linda Johansen-James speaks with, Jermain Gil, COO at Good Ranchers, shares how a mission-driven meat subscription business is bringing integrity back to the dinner table. From humble pop-up shop beginnings to launching one of the cleanest chicken nuggets on the market, Jermaine reveals how deep customer understanding, bold experimentation, and a 100% American sourcing commitment set Good Ranchers apart. ⏱ Timestamps: [01:10] The Good Ranchers origin story & ministry roots [04:00] Pop-up shops and pre-launch strategy [07:30] From offline to online: building a DTC model [11:00] Subscription-first success and customer trust [14:20] Money-back guarantee and customer service excellence [17:10] Supporting sustainable American farming 🎧 Listen now and discover how Good Ranchers is changing the food game. 🥩 Join our community at: www.globalretailleaders.com

What does it take to launch a clean beauty brand and lead with purpose through every challenge? For Lynn Powers, it started with a bold career pivot and a vision for healthier hair—and a healthier planet. On this episode of the RETHINK Retail Podcast, retail expert Bryan Amaral chats with Lynn Power, CEO and Co-founder of Masami, about her journey from corporate advertising to clean beauty entrepreneurship. From creating a high-performing, sustainable product line to building a brand that prioritizes integrity, Lynn shares what it means to stay mission-driven in a rapidly evolving industry. 🎧 Listen in as we explore: ✅ The leap from big beauty to launching a purpose-led brand ✅ How Masami navigated a pandemic-era pivot from salons to DTC ✅ Why Mekabu seaweed is at the heart of their “weightless hydration” formula 🌿 Be part of the conversation: www.globalretailleaders.com

In this episode of the RETHINK Retail Podcast, we explore the evolving landscape of self-checkout (SCO) in grocery with two industry leaders: Arvin Jawa, VP of Global Retail Strategy & Marketing at Diebold Nixdorf, and Girijesh Agarwal, Chief Strategy Officer at Incisiv. Hosted by RETHINK Retail Top Retail Expert April Sabral, the conversation dives into exclusive findings from the study "Delivering Success in Grocery", offering actionable insights for grocery retailers navigating automation, efficiency, and the balance between technology and the human touch. 🎧 Tune in to learn: How leading retailers are adapting SCO for grocery’s unique challenges What data-driven insights are transforming checkout experiences Where opportunities lie for grocers to refine workflows and reduce friction

Retail is moving faster than ever. How do brands—and the conferences that serve them—keep up? In this episode of Global Retail Leaders, Julia Hare talks with Sonal Gandhi from The Lead about how the conference is evolving beyond D2C into omnichannel, cultural relevance, and actionable AI strategies. ⏱ Timestamps: [00:00] Welcome to RETHINK Retail [01:00] The evolution of The Lead since 2018 [04:20] Beyond DTC: Omnichannel and new business models [08:00] The shifting funding landscape for emerging brands [11:30] How AI is shaping real-world retail strategies [15:00] Leveraging social media & cultural moments [18:00] Exciting keynote speakers and the Challenger Brand track [22:00] Why The Lead remains approachable as it grows Join the GRL community or be the next guest: https://www.globalretailleaders.com/

On this episode of Rethink Retail, host Matt Muller sits down with John Beasley of Home Delivery World and Leena Nunez of the Last Mile Retail Awards to explore the future of last mile innovation 🚀 From delivery robots to drones, they discuss how technology is reshaping the final leg of the retail journey. Home Delivery World brings together logistics leaders and tech innovators, while the Last Mile Retail Awards celebrate the unsung heroes behind seamless delivery. This year, for the first time ever, the two events team up—daytime insights, meet nighttime celebration 🎉.

Host: Natalie Berg, Retail Analyst & Founder, NBK Retail (Top Retail Expert) Guests: Darrell Maton, Senior Director of Retail Services Solutions at Diebold Nixdorf Alan Burt, Senior Manager | Retail Technology Lead at RBR Data Services Join Darrell and Alan as they discuss the impact of staff empowerment on retail success. From IT self-service to improving store efficiency, this episode uncovers how the Shift Left approach is reshaping the retail landscape. Tune in now to hear insights from the experts!

In our latest episode, we catch up with Lena Moriarty live from eTail Palm Springs to uncover what’s in store for this year’s event and beyond. From launching a new brand identity—Power Your Growth—to debuting their first-ever AI Summit, Lena shares how eTail is moving from just conversation to implementation. Next stop? eTail London 🇬🇧 — and the conversation’s just getting started. 🎧 Listen in to hear how eTail is shaping the future of retail through community, content, and courageous ideas. 🔗 Join the community or apply to be a guest: www.globalretailleaders.com

In this RETHINK Retail episode, host Aliyah Flowers sits down with Madison Lee, CEO of Nēmah, to explore how this fast-growing perinatal skincare brand is redefining beauty, trust, and community for modern mothers. 🔹 Key Topics & Timestamps [00:52] The meaning behind “Nēmah” and its deeply personal origin [01:47] Building a brand for one of life’s most emotional journeys [03:35] The power of minimalist packaging and clean-girl aesthetics [05:04] Why education, transparency, and trust drive skincare loyalty [06:34] Ambassador-led growth and the future of influencer marketing [09:05] Rethinking ROI: Why loyalists beat one-time influencers [11:27] Using segmentation to build customer loyalty and relevance 🎧 Tune in to learn how Nēmah is turning skincare into storytelling—and building a brand that truly sees its customers. 🔗 Join the community or apply to be a guest: www.globalretailleaders.com